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Universitetet i Tromsø

1. Skar, Marit Synnøve Olsen. Emergencies and the use of unorganized volunteers. Experiences from Tromsø .

Degree: 2014, Universitetet i Tromsø

If disaster strikes, people who are nearby will very often contribute in the emergency response. Emergency responders will have to interact with unorganized volunteers. However, research on unorganized volunteers in emergencies has paid little attention on how to best utilize the average citizen. To contribute to better understanding of the interaction between actors present in emergencies we need to understand the relation between emergency responders and unorganized volunteers at the scene. This thesis seeks to add to this knowledge, by providing insight into the interaction between emergency responders and unorganized volunteers. The thesis has applied qualitative method. Interviews and additional textual analysis has proved fruitful when studying the interaction between emergency response agencies and unorganized volunteers. The study is limited to the community of Tromsø. The interaction between emergency responders and unorganized volunteers on the scene are not random. In order to analyze the interaction between emergency responders and unorganized volunteers the study has applied institutional logics as an analytical approach. Institutional logics emphasize the powerful and adaptive role of norms, values and beliefs in the process of organizational development. While interacting with their environment (i.e. professional emergency responders and unorganized volunteers) organizational actors rely on both formal and informal frameworks. Organizations provide formal rules of action and informal practices to the actors within an organization. These aspects may facilitate or constraint action, and determine where the attention of organizational actors is directed. The main finding in this study is that emergency response agencies lack formal practices on how to best utilize unorganized volunteers. Nevertheless, the average citizens are participating in emergency response “every day”, due to informal practices held by emergency responders. Such informal practices refer to the emergency responders’ assumptions, values and beliefs. Advisors/Committee Members: Sydnes, Maria (advisor), Terum, Jens Andreas (advisor).

Subjects/Keywords: unorganized volunteers; emergency responders; interaction in emergencies; institutional logics; facilitators and constraints when emergency responders interact with unorganized volunteers; formal and informal practices; VDP::Social science: 200::Political science and organizational theory: 240; VDP::Samfunnsvitenskap: 200::Statsvitenskap og organisasjonsteori: 240

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Skar, M. S. O. (2014). Emergencies and the use of unorganized volunteers. Experiences from Tromsø . (Masters Thesis). Universitetet i Tromsø. Retrieved from http://hdl.handle.net/10037/6841

Chicago Manual of Style (16th Edition):

Skar, Marit Synnøve Olsen. “Emergencies and the use of unorganized volunteers. Experiences from Tromsø .” 2014. Masters Thesis, Universitetet i Tromsø. Accessed September 15, 2019. http://hdl.handle.net/10037/6841.

MLA Handbook (7th Edition):

Skar, Marit Synnøve Olsen. “Emergencies and the use of unorganized volunteers. Experiences from Tromsø .” 2014. Web. 15 Sep 2019.

Vancouver:

Skar MSO. Emergencies and the use of unorganized volunteers. Experiences from Tromsø . [Internet] [Masters thesis]. Universitetet i Tromsø 2014. [cited 2019 Sep 15]. Available from: http://hdl.handle.net/10037/6841.

Council of Science Editors:

Skar MSO. Emergencies and the use of unorganized volunteers. Experiences from Tromsø . [Masters Thesis]. Universitetet i Tromsø 2014. Available from: http://hdl.handle.net/10037/6841

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