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NSYSU
1.
Wang, Yu-Wen.
A System for Service Blueprint Design.
Degree: Master, Information Management, 2012, NSYSU
URL: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0829112-104234 
► The service industry has become a major industrial sector in Taiwan. Service industry has some unique characteristics such as intangibility, perishability, heterogeneity, inseparably. These characteristics…
(more)
▼ The
service industry has become a major industrial sector in Taiwan.
Service industry has some unique characteristics such as intangibility, perishability, heterogeneity, inseparably. These characteristics make it difficult for a
service to be mass-produced, have consistent quality control, or have patent protection. In response to this kind of competitive environment, enterprises need rapid
service innovation to enhance their value. Therefore,
service innovation and
service design are more and more important.
The
service blueprint is a tool for
service process design. It can specify how
service is provided, and support
service process analysis. However, there is no generally accepted practice and software for designing
service blueprints. This has hindered the enhancement of
service productivity. In this these, we define requirements for
service blueprints and develop a system prototype to show the feasibility of such as system. The
service blueprint system can help visualize
service process and identify potential fail points and innovation opportunities. It can be used by
service companies to communicate
service design with the staff, and find alternatives to eliminate
service gaps.
Advisors/Committee Members: Deng-Neng Chen (chair), Ting-Peng Liang (committee member), Shih-Chieh Hsu (chair).
Subjects/Keywords: service blueprint; service management; service innovation; service process; service design system
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APA (6th Edition):
Wang, Y. (2012). A System for Service Blueprint Design. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0829112-104234
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Wang, Yu-Wen. “A System for Service Blueprint Design.” 2012. Thesis, NSYSU. Accessed February 26, 2020.
http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0829112-104234.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Wang, Yu-Wen. “A System for Service Blueprint Design.” 2012. Web. 26 Feb 2020.
Vancouver:
Wang Y. A System for Service Blueprint Design. [Internet] [Thesis]. NSYSU; 2012. [cited 2020 Feb 26].
Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0829112-104234.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Wang Y. A System for Service Blueprint Design. [Thesis]. NSYSU; 2012. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0829112-104234
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Delft University of Technology
2.
Lleras, S.H.
Design at the Service Factory:.
Degree: 2011, Delft University of Technology
URL: http://resolver.tudelft.nl/uuid:d9018f09-6950-4a16-894d-119cfd0c0269
► The present research is about a case study of a project held in the Service Science Factory, an initiative of the Maastricht University School of…
(more)
▼ The present research is about a case study of a project held in the
Service Science Factory, an initiative of the Maastricht University School of Business and Economics for developing new
service concepts.
The objective of the research was to explore the contribution of design to
service concept development. The analysis focused on exploring the role of design for understanding customer value and considering it for the
service offer. For fulfilling this aim, the project emphasised in analysing the methods coming from
service design that were used through the case study. In particular, the analysed methods were performed during the first three stages of the design process (discover, define and develop).
The case study was the ‘Kokkerelli and the Kids University for Cooking’ project, an initiative for educating children about food and healthy habits. During eight weeks academics, professionals and students in fields related to design and marketing, got together to design a virtual platform for children to learn online through an entertaining online offer.
During the research, data was gathered mainly through participant observation in the project. Furthermore, the results from observation were also complemented with the perceptions of the team members collected through interviews and focus groups performed during and at the end of the project. These last two methods enriched the information and helped to get a better understanding of the relationships in practice between different disciplines for
service development.
The review of literature intended to cover different perspectives in the development of services. Responding to a limited amount of research in
service design (due to the newness of the discipline), the review also considered literature from
service innovation and
service science. The relationships established between different academic perspectives through the literature review helped to create a theoretical structure that became a base for understanding the results of the practical study. The structure covered theories linked to the
service concept and the notions of value co-creation and the perceptions of interaction value (the last two especially related to the
Service Dominant Logic).
The results present a contribution to understanding the relationships in practice between business and design disciplines for
service development, covering not only analysis of the design process, but also different perspectives of the benefits and limitations of
service design methods.
More specifically, conclusions were made with regards to the contribution of
service design in defining the
service concept (i.e. defining value propositions, customer experiences and touchpoint integration), and the practical implications for the collaboration of
service design in a multidisciplinary team for
service development (i.e. for approaching user groups, facilitating iteration and idea generation and dealing with different processes of analysis and synthesis of data).
Advisors/Committee Members: Badke-Schaub, P., Secomandi, F. ..
Subjects/Keywords: Service Design; Service Concept; Design Methods; Service
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APA (6th Edition):
Lleras, S. H. (2011). Design at the Service Factory:. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:d9018f09-6950-4a16-894d-119cfd0c0269
Chicago Manual of Style (16th Edition):
Lleras, S H. “Design at the Service Factory:.” 2011. Masters Thesis, Delft University of Technology. Accessed February 26, 2020.
http://resolver.tudelft.nl/uuid:d9018f09-6950-4a16-894d-119cfd0c0269.
MLA Handbook (7th Edition):
Lleras, S H. “Design at the Service Factory:.” 2011. Web. 26 Feb 2020.
Vancouver:
Lleras SH. Design at the Service Factory:. [Internet] [Masters thesis]. Delft University of Technology; 2011. [cited 2020 Feb 26].
Available from: http://resolver.tudelft.nl/uuid:d9018f09-6950-4a16-894d-119cfd0c0269.
Council of Science Editors:
Lleras SH. Design at the Service Factory:. [Masters Thesis]. Delft University of Technology; 2011. Available from: http://resolver.tudelft.nl/uuid:d9018f09-6950-4a16-894d-119cfd0c0269
University of Wollongong
3.
Gao, Hao.
A comprehensive approach to QoS-based single and composite service selection.
Degree: PhD, 2013, University of Wollongong
URL: 0806
INFORMATION
SYSTEMS
;
https://ro.uow.edu.au/theses/3986
► Web services are implementation of Service-Oriented Architecture (SOA) which has been recognized as the next generation framework for the alliance of distributed applications over…
(more)
▼ Web services are implementation of Service-Oriented Architecture (SOA) which has been recognized as the next generation framework for the alliance of distributed applications over the Internet. During the last a few years, Service-Oriented Computing (SOC) has emerged to be a significantly important research area that has attracted increasing attention from both the research and industry communities. With the ever-increasing number of services published on the Internet, how to discover and invoke a desired service effectively and efficiently has become a challenging issue. More specifically, the service consumers have become more sophisticated and concern about Quality of Service (QoS) in addition to the functionalities of the services. Therefore, selecting web service with high quality that best satisfies consumer's requirements within a large pool of functionally equivalent service providers is the key factor for web service selection. After the consumers present their requirements, system support is needed to assist the consumers in selecting the desired services automatically or semi-automatically. Furthermore, as individual services with complementary functionalities could be composed together to form a value-added new service, i.e., a composite service, it is a challenging issue to select individual services for the composite service based on the QoS requirements.
The first aspect of the work presented in this thesis is QoS based single service selection. For the success of QoS based single service selection, some critical issues need to be addressed, such as how to express and represent the consumer's QoS requirements more accurately, how to compare and measure the difference between the consumer's requirements and the service's published information, and how to find the best service which not only meets the functional requirements but also fulfils the QoS requirements of the service consumer. The fundamental idea of this work is to measure the similarity between the service consumer's QoS requirements and the service's published QoS information. The service provider with the highest similarity score will be selected and recommended to the consumer. In this thesis, the service request model is defined to represent the consumer's request in the nonfunctional aspect more accurately. A novel similarity computation approach that is based on the relative distance is proposed for calculating the similarity score. The categorical QoS values can be calculated in this approach, based on the set theory and semantic ontology. In addition, an attribute based service customization and selection model is proposed, which extends the attribute based access control policy language to express the additional effects beyond the accessibility. In this approach, different QoS values can be defined and applied to different user groups distinguished by their attributes.
The second aspect of the work presented in this thesis is QoS based composite service selection. In order to satisfy the consumer's requirements, how…
Subjects/Keywords: web service; service selection; QoS; service composition
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APA (6th Edition):
Gao, H. (2013). A comprehensive approach to QoS-based single and composite service selection. (Doctoral Dissertation). University of Wollongong. Retrieved from 0806 INFORMATION SYSTEMS ; https://ro.uow.edu.au/theses/3986
Chicago Manual of Style (16th Edition):
Gao, Hao. “A comprehensive approach to QoS-based single and composite service selection.” 2013. Doctoral Dissertation, University of Wollongong. Accessed February 26, 2020.
0806 INFORMATION SYSTEMS ; https://ro.uow.edu.au/theses/3986.
MLA Handbook (7th Edition):
Gao, Hao. “A comprehensive approach to QoS-based single and composite service selection.” 2013. Web. 26 Feb 2020.
Vancouver:
Gao H. A comprehensive approach to QoS-based single and composite service selection. [Internet] [Doctoral dissertation]. University of Wollongong; 2013. [cited 2020 Feb 26].
Available from: 0806 INFORMATION SYSTEMS ; https://ro.uow.edu.au/theses/3986.
Council of Science Editors:
Gao H. A comprehensive approach to QoS-based single and composite service selection. [Doctoral Dissertation]. University of Wollongong; 2013. Available from: 0806 INFORMATION SYSTEMS ; https://ro.uow.edu.au/theses/3986
Université de Bordeaux I
4.
Touzi, Wael.
Conceptualisation et modélisation de la production de service : application aux domaines de la santé et de l’enseignement : Study of degradation and failure analysis of spatially single mode laser diodes emitting at 980nm.
Degree: Docteur es, Productique, 2011, Université de Bordeaux I
URL: http://www.theses.fr/2011BOR14382
► Le secteur des services revêt une importance croissante dans toute économie. La croissance de la productivité et celle de l'emploi sont étroitement liées au succès…
(more)
▼ Le secteur des services revêt une importance croissante dans toute économie. La croissance de la productivité et celle de l'emploi sont étroitement liées au succès des industries de services, et les services sont depuis récemment, de puissants moteurs de croissance économique dans nombre d'économies. Mais malgré son importance économique, le secteur des services a reçu relativement peu d’attention jusqu’ici dans les travaux d’analyse et d’enquête. Ce manque d’intérêt est attribuable à une vision négative entretenue longtemps par la réflexionEconomique sur le rôle des services.La place grandissante des services et l’accroissement de la concurrence dans le secteur tertiaire soulèvent de nombreuses questions parmi lesquelles la gestion du processus de production des services, la mesure de la productivité et de la qualité des activités de service etL’évaluation de la valeur ajoutée par le client.Dans le cadre de cette thèse, nous essayerons de mettre en valeur la position axiale qu’occupent les services dans l’espace économique grâce notamment à leurs propriétés et caractéristiques intrinsèques ainsi qu’à l’évolution des approches économiques s’y rapportant. L’étude proposée passe aussi par la recherche des caractéristiques communes aux biens et aux services afin d’établir une typologie des systèmes de production puis par l’analyse des modèles de gestion propres aux biens et au service afin de réutiliser les éléments congruents de chacun pour la proposition de modèles de gestion de chacun des types identifiés. Une analyse sectorielle de terrain nous permettra par la suite d’étudier la concordance des approches théoriques avec la réalité du terrain, afin de confirmer ou d’infirmer nos hypothèses de départ, ce qui nous aidera à mettre en place notre modèle conceptuel des services. Deux secteurs en particulier retiendront notre attention: la Santé et l'enseignement supérieur.
Abstract
Advisors/Committee Members: Vallespir, Bruno (thesis director), Lecompte-Alix, Thècle (thesis director).
Subjects/Keywords: Service; Servuction; Modélisation de service; Caractéristiques de service; Service; Servuction; Service modeling; Service characteristics
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APA ·
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Manager
APA (6th Edition):
Touzi, W. (2011). Conceptualisation et modélisation de la production de service : application aux domaines de la santé et de l’enseignement : Study of degradation and failure analysis of spatially single mode laser diodes emitting at 980nm. (Doctoral Dissertation). Université de Bordeaux I. Retrieved from http://www.theses.fr/2011BOR14382
Chicago Manual of Style (16th Edition):
Touzi, Wael. “Conceptualisation et modélisation de la production de service : application aux domaines de la santé et de l’enseignement : Study of degradation and failure analysis of spatially single mode laser diodes emitting at 980nm.” 2011. Doctoral Dissertation, Université de Bordeaux I. Accessed February 26, 2020.
http://www.theses.fr/2011BOR14382.
MLA Handbook (7th Edition):
Touzi, Wael. “Conceptualisation et modélisation de la production de service : application aux domaines de la santé et de l’enseignement : Study of degradation and failure analysis of spatially single mode laser diodes emitting at 980nm.” 2011. Web. 26 Feb 2020.
Vancouver:
Touzi W. Conceptualisation et modélisation de la production de service : application aux domaines de la santé et de l’enseignement : Study of degradation and failure analysis of spatially single mode laser diodes emitting at 980nm. [Internet] [Doctoral dissertation]. Université de Bordeaux I; 2011. [cited 2020 Feb 26].
Available from: http://www.theses.fr/2011BOR14382.
Council of Science Editors:
Touzi W. Conceptualisation et modélisation de la production de service : application aux domaines de la santé et de l’enseignement : Study of degradation and failure analysis of spatially single mode laser diodes emitting at 980nm. [Doctoral Dissertation]. Université de Bordeaux I; 2011. Available from: http://www.theses.fr/2011BOR14382
University of Georgia
5.
Harrington, Keneisha La'Rae.
The impacts of Service-Leanning on communities: perspectives from the people.
Degree: MAL, Agricultural Leadership, 2014, University of Georgia
URL: http://purl.galileo.usg.edu/uga_etd/harrington_keneisha_l_201405_mal
► The best practices for Service-Learning indicate that reciprocity between community partners and universities is a critical component of a successful Service-Learning model. There is an…
(more)
▼ The best practices for
Service-Learning indicate that reciprocity between community partners and universities is a critical component of a successful
Service-Learning model. There is an abundance of research discussing the benefits of
Service-Learning for students, and a growing amount of literature that discusses the community and university partnerships that facilitate
Service-Learning projects and activities. However, a gap remains in the literature in regard to the benefits of
Service-Learning for community members. This study investigates some of the impacts
Service-Learning has on communities based on the perceptions of community members in San Luis, Costa Rica, home to the University of Georgia Costa Rica Campus. Twenty-three community members were interviewed on their experiences with
Service-Learning and how it affects them and their community as a whole. The researcher found several community identified benefits of
Service-Learning as well as areas that need to be improved in order for
Service-Learning to provide the most positive impacts for the community.
Advisors/Committee Members: Maria Navarro.
Subjects/Keywords: Service-Learning; International Service-Learning
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APA (6th Edition):
Harrington, K. L. (2014). The impacts of Service-Leanning on communities: perspectives from the people. (Masters Thesis). University of Georgia. Retrieved from http://purl.galileo.usg.edu/uga_etd/harrington_keneisha_l_201405_mal
Chicago Manual of Style (16th Edition):
Harrington, Keneisha La'Rae. “The impacts of Service-Leanning on communities: perspectives from the people.” 2014. Masters Thesis, University of Georgia. Accessed February 26, 2020.
http://purl.galileo.usg.edu/uga_etd/harrington_keneisha_l_201405_mal.
MLA Handbook (7th Edition):
Harrington, Keneisha La'Rae. “The impacts of Service-Leanning on communities: perspectives from the people.” 2014. Web. 26 Feb 2020.
Vancouver:
Harrington KL. The impacts of Service-Leanning on communities: perspectives from the people. [Internet] [Masters thesis]. University of Georgia; 2014. [cited 2020 Feb 26].
Available from: http://purl.galileo.usg.edu/uga_etd/harrington_keneisha_l_201405_mal.
Council of Science Editors:
Harrington KL. The impacts of Service-Leanning on communities: perspectives from the people. [Masters Thesis]. University of Georgia; 2014. Available from: http://purl.galileo.usg.edu/uga_etd/harrington_keneisha_l_201405_mal
University of Zambia
6.
Michelo, Jericho.
Public service reform programme as a mechanism for improving the performance of the public service : A case study of the Ministry of Education of Zambia
.
Degree: 2012, University of Zambia
URL: http://hdl.handle.net/123456789/1512
► Many other countries including Zambia, have been trying to improve the delivery of service to its citizens. In the year 1993, Zambia implemented the Public…
(more)
▼ Many other countries including Zambia, have been trying to improve the delivery of service to its citizens. In the year 1993, Zambia implemented the Public Service Reform Programme. This was not the first Zambia had tried to reform the Public Service. Zambia had instituted a number of reform programmes, with the latest being the Public Service Reform Programme (PSRP). The PSRP aimed at transforming the public service into an efficient and effective organ for delivery of services to the people of Zambia.The research aimed at evaluating the effectiveness and efficiency in performance of the Ministry of Education following implementation of the PSRP. Changes in performance were measured using both qualitative and quantitative methods of data collection.The findings of the study were that service delivery did not improve significantly because efficiency and effectiveness in performance of the Ministry of Education had not improved despite the restructuring programme. This is shown from the fact that the respondents still spent long time their problems were solved. It was clear form the responses that the still had to make return journeys to the office irrespective of where they were coming form.
As regards the policy of decentralisation, the school/college education boards that were introduced under it were not autonomous in their operations. They continued to receive administrative instructions form the offices above making it difficult for them to make decisions that could improve the operations of the schools/colleges.The study found that salary structures in the Ministry of Education were not adequate to motivate or retain staff.
Subjects/Keywords: Civil service;
Public Service Commissions
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APA ·
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APA (6th Edition):
Michelo, J. (2012). Public service reform programme as a mechanism for improving the performance of the public service : A case study of the Ministry of Education of Zambia
. (Thesis). University of Zambia. Retrieved from http://hdl.handle.net/123456789/1512
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Michelo, Jericho. “Public service reform programme as a mechanism for improving the performance of the public service : A case study of the Ministry of Education of Zambia
.” 2012. Thesis, University of Zambia. Accessed February 26, 2020.
http://hdl.handle.net/123456789/1512.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Michelo, Jericho. “Public service reform programme as a mechanism for improving the performance of the public service : A case study of the Ministry of Education of Zambia
.” 2012. Web. 26 Feb 2020.
Vancouver:
Michelo J. Public service reform programme as a mechanism for improving the performance of the public service : A case study of the Ministry of Education of Zambia
. [Internet] [Thesis]. University of Zambia; 2012. [cited 2020 Feb 26].
Available from: http://hdl.handle.net/123456789/1512.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Michelo J. Public service reform programme as a mechanism for improving the performance of the public service : A case study of the Ministry of Education of Zambia
. [Thesis]. University of Zambia; 2012. Available from: http://hdl.handle.net/123456789/1512
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
7.
Zhang, Tuo.
Vers une médiation de composition dynamique de Services Web dans des environnements ubiquitaires. : Towards a mediation of dynamic composition of web services in ubiquitous environnement.
Degree: Docteur es, Sciences de l'Ingénieur mention Réseaux et Technologies de l'Information, 2014, Paris 13
URL: http://www.theses.fr/2014PA132042
► De nos jours, l’ouverture à la concurrence stimule les fournisseurs de services à être de plus en plus compétitifs et à attirer de plus en…
(more)
▼ De nos jours, l’ouverture à la concurrence stimule les fournisseurs de services à être de plus en plus compétitifs et à attirer de plus en plus d’abonnés afin de faire face aux fortes pressions du marché. L’approche user-centric, qui consiste à fournir le plus rapidement possible des services adaptés aux besoins de l’usager, attire de plus en plus d’attention suite à l’émergence de l’environnement ubiquitaire. L’interopérabilité, aussi bien celle entre utilisateur et service que celle entre les services, est favorisée par l’adoption de SOA (architecture orientée service) comme modèle de développement, ainsi que les services Web qui combinent les avantages de ce modèle avec les langages et technologies développés pour Internet.Notamment, la composition dynamique de service Web est considérée comme un atout majeur, qui permet de répondre à des requêtes complexes en combinant les fonctionnalités de plusieurs services au sein d’une session personnalisée. Les services sont divers et variés et des services similaires pourraient être fournis depuis des plateformes hétérogènes. Dans un environnement ubiquitaire, les utilisateurs sont mobiles, cette mobilité se manifeste aussi bien à travers les réseaux empruntés que les terminaux utilisés. Ceci entraine une possible mobilité de services (aussi bien en termes de serveur effectif qu’en termes de services équivalents). C’est dans ce contexte dynamique et ubiquitaire, qui est celui choisi par le projet ANR/UBIS (dont cette thèse est partiellement issue), que nous avons mené nos recherches sur le thème particulier de la médiation de composition dynamique de services web. Plus précisément, nous proposons une approche de médiation qui consiste à recenser puis organiser de divers services concrets (aussi bien SOAP que RESTFul) pour constituer une panoplie des services abstraits d’une part, puis, à partir desquels, à offrir aux usagers les possibilités de réaliser des services personnalisés selon leur besoins (logique métier) par composition dynamiquement de ces services abstraits et de leur association avec le service concret le plus approprié. Nous avons considéré les trois types de composition de services (SOAP/SOAP, SOAP/RESTful, RESTful/RESTful) dans notre médiation. Selon le souhait de l’usager, cette composition (Mashup du coté de médiateur) peut lui être retournée et que l’usager peut invoquer de manière autonome, ou bien le médiateur peut assurer la réalisation du service composé et fournir seulement le résultat final à l’usager. Dans ce dernier cas, les différentes mobilités peuvent être prises en compte par le médiateur, qui s’appuie sur les mécanismes de la communauté virtuelle préconisés par le projet UBIS pour activer les services concrets les plus appropriés correspondant à un service
Nowadays, high market pressure stimulates service providers to be more competitive in order to attract more subscribers. The user-centric approach, which aims to provide adapted services to user’s needs, is attracting a great attention thanks to the emergence of ubiquitous environment.…
Advisors/Committee Members: Chen, Ken (thesis director).
Subjects/Keywords: Service web; Web service
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APA ·
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Manager
APA (6th Edition):
Zhang, T. (2014). Vers une médiation de composition dynamique de Services Web dans des environnements ubiquitaires. : Towards a mediation of dynamic composition of web services in ubiquitous environnement. (Doctoral Dissertation). Paris 13. Retrieved from http://www.theses.fr/2014PA132042
Chicago Manual of Style (16th Edition):
Zhang, Tuo. “Vers une médiation de composition dynamique de Services Web dans des environnements ubiquitaires. : Towards a mediation of dynamic composition of web services in ubiquitous environnement.” 2014. Doctoral Dissertation, Paris 13. Accessed February 26, 2020.
http://www.theses.fr/2014PA132042.
MLA Handbook (7th Edition):
Zhang, Tuo. “Vers une médiation de composition dynamique de Services Web dans des environnements ubiquitaires. : Towards a mediation of dynamic composition of web services in ubiquitous environnement.” 2014. Web. 26 Feb 2020.
Vancouver:
Zhang T. Vers une médiation de composition dynamique de Services Web dans des environnements ubiquitaires. : Towards a mediation of dynamic composition of web services in ubiquitous environnement. [Internet] [Doctoral dissertation]. Paris 13; 2014. [cited 2020 Feb 26].
Available from: http://www.theses.fr/2014PA132042.
Council of Science Editors:
Zhang T. Vers une médiation de composition dynamique de Services Web dans des environnements ubiquitaires. : Towards a mediation of dynamic composition of web services in ubiquitous environnement. [Doctoral Dissertation]. Paris 13; 2014. Available from: http://www.theses.fr/2014PA132042
University of Ghana
8.
Sarfo, A.
Service Guarantees in the Ghanaian Courier Industry
.
Degree: 2018, University of Ghana
URL: http://ugspace.ug.edu.gh/handle/123456789/32239
► This study investigated how courier industries in Ghana apply service guarantees to their operations in serving customers. It explores what internal mechanisms (processes), couriers have…
(more)
▼ This study investigated how courier industries in Ghana apply service guarantees to their operations in serving customers. It explores what internal mechanisms (processes), couriers have in place as service guarantee policies when there is service failure. The fact that service is performed and consumed in real time is intangible and has the consistent dyadic interaction between its representatives and customers, gives rise to its failure prone nature. This study adopts the qualitative research approach. Face-to-face interview with top management from six couriers were used to gain first-hand information on the internal procedures and perceptions towards service guarantee. The data were audiotaped, transcribed and analysed using various themes drawn from the interview. Four constructs were used as a guide to carrying out the investigation. These are; types of guarantee, theory, enabler and organisational effect. The study reveals that courier industry staff in Ghana are not able to fully handle service guarantee. This comes as a result of lack of trusted employees. The inability of frontline staff to start and finish the process from the point of the customer complaints to the point of taken their claims cast further doubts on the effectiveness of service guarantees in the courier industries in Ghana. Again, the study reveals that couriers in Ghana do not have any scientific approach to track the effectiveness of their service guarantee efforts, thus, rely on the feedback from their customers. Additionally, they concentrate on operational failures and neglect time and personal failure, which are the source of most reported service failures. The averseness of customers to complaint suggest that couriers should be proactive in their approach and promptly respond when they receive complaints. To improve their service guarantee efforts and ensure customer satisfaction after a service failure, couriers should embark on automatically invoke guarantee strategy and ensure that they monitor and address complaints of customers.
Subjects/Keywords: Service Guarantees;
Service Guarantees
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APA (6th Edition):
Sarfo, A. (2018). Service Guarantees in the Ghanaian Courier Industry
. (Masters Thesis). University of Ghana. Retrieved from http://ugspace.ug.edu.gh/handle/123456789/32239
Chicago Manual of Style (16th Edition):
Sarfo, A. “Service Guarantees in the Ghanaian Courier Industry
.” 2018. Masters Thesis, University of Ghana. Accessed February 26, 2020.
http://ugspace.ug.edu.gh/handle/123456789/32239.
MLA Handbook (7th Edition):
Sarfo, A. “Service Guarantees in the Ghanaian Courier Industry
.” 2018. Web. 26 Feb 2020.
Vancouver:
Sarfo A. Service Guarantees in the Ghanaian Courier Industry
. [Internet] [Masters thesis]. University of Ghana; 2018. [cited 2020 Feb 26].
Available from: http://ugspace.ug.edu.gh/handle/123456789/32239.
Council of Science Editors:
Sarfo A. Service Guarantees in the Ghanaian Courier Industry
. [Masters Thesis]. University of Ghana; 2018. Available from: http://ugspace.ug.edu.gh/handle/123456789/32239
9.
ODUJOBI, Oladayo.
Service Quality Relevance in Nigeria : Evidence from Zain Mobile.
Degree: 2011, , School of Management
URL: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3851
► Customer satisfaction is an increasing challenge for telecommunication companies. In the last few years, the mobile telecom market has witnessed a substantial growth and…
(more)
▼ Customer satisfaction is an increasing challenge for telecommunication companies. In the last few years, the mobile telecom market has witnessed a substantial growth and rapid changes globally, as well as domestically in Nigeria. Customer satisfaction is a critical issue in the success of any business system. The purpose of this research is to evaluate “whether” and “how” ZAIN customers are satisfied or dissatisfied with the customer service provided at ZAIN outlets in Port Harcourt region with the help of service quality by the customers of the outlets. The research would be based mainly on quantitative method; i.e. questionnaire method using service quality and satisfaction attributes, along with literature review and personal interview results to develop the questionnaire. The Service Quality Gap which aims at measuring the customer satisfaction, by comparing their expectation and perception of service after experiencing the service, serves as the theoretical framework for the research. Moreover, SERVQUAL dimensions covering Reliability, Assurance, Empathy, Responsiveness and Tangibles are used in the further development of theory and modelling of the questionnaire for this research.
Subjects/Keywords: Customer Service; SERVQUAL; service Quality
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APA (6th Edition):
ODUJOBI, O. (2011). Service Quality Relevance in Nigeria : Evidence from Zain Mobile. (Thesis). , School of Management. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3851
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
ODUJOBI, Oladayo. “Service Quality Relevance in Nigeria : Evidence from Zain Mobile.” 2011. Thesis, , School of Management. Accessed February 26, 2020.
http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3851.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
ODUJOBI, Oladayo. “Service Quality Relevance in Nigeria : Evidence from Zain Mobile.” 2011. Web. 26 Feb 2020.
Vancouver:
ODUJOBI O. Service Quality Relevance in Nigeria : Evidence from Zain Mobile. [Internet] [Thesis]. , School of Management; 2011. [cited 2020 Feb 26].
Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3851.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
ODUJOBI O. Service Quality Relevance in Nigeria : Evidence from Zain Mobile. [Thesis]. , School of Management; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3851
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
University of Georgia
10.
Hwang, Sunhwan.
A model of perceived service quality, price, overall customer satisfaction, and revisit intentions and differences between casual and serious golfers.
Degree: PhD, Recreation and Leisure Studies, 2008, University of Georgia
URL: http://purl.galileo.usg.edu/uga_etd/hwang_sunhwan_200808_phd
► The total number of golfers in the U.S. has decreased for the past five years, whereas the total number of golf courses has continually increased.…
(more)
▼ The total number of golfers in the U.S. has decreased for the past five years, whereas the total number of golf courses has continually increased. This situation has resulted in a keen competition among golf course managers to market their courses. In spite of the decrease in golfers, the total number of rounds played has steadily increased. This means fewer golfers are playing more golf. The purposes of this study were to explore the relationships among perceived
service quality, price, overall customer satisfaction, and revisit intentions in the golf context and to investigate the differences in these relationships between casual and serious golfers. A total of 365 golfers participated in this study. Data have been collected from two private and four public golf courses in Georgia. The survey instrument has been revised based on the assessment of a panel of experts and the pilot study conducted with 151 golfers. The primary statistical methods used in this study were structural equation modeling and multiple group analysis of SEM. According to the structural model test with all participants, perceived
service quality positively influenced overall customer satisfaction and revisit intentions. Also, overall customer satisfaction positively affected revisit intentions. However, satisfaction with price did not have significant relationships with overall customer satisfaction and revisit intentions. There was only one difference in the relationship between price and overall customer satisfaction: For serious golfers, satisfaction with price did not significantly influence overall customer satisfaction, whereas for casual golfers, satisfaction with price was an important determinant of overall customer satisfaction. This study provides golf course managers and leisure facility managers with managerial information on establishing a more effective marketing strategy to attract more customers. Several managerial implications are presented. First, golf course managers should improve
service quality to attract more golfers. Second, interpersonal quality is the most important factor influencing customer satisfaction, followed by physical environment and program quality, respectively. Third, golf course managers should have a specific marketing plan based on the leisure seriousness of their customers. Finally, they have to keep communicating with their customers in order to know what they want and need.
Advisors/Committee Members: Gwynn M. Powell.
Subjects/Keywords: Service Quality
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Manager
APA (6th Edition):
Hwang, S. (2008). A model of perceived service quality, price, overall customer satisfaction, and revisit intentions and differences between casual and serious golfers. (Doctoral Dissertation). University of Georgia. Retrieved from http://purl.galileo.usg.edu/uga_etd/hwang_sunhwan_200808_phd
Chicago Manual of Style (16th Edition):
Hwang, Sunhwan. “A model of perceived service quality, price, overall customer satisfaction, and revisit intentions and differences between casual and serious golfers.” 2008. Doctoral Dissertation, University of Georgia. Accessed February 26, 2020.
http://purl.galileo.usg.edu/uga_etd/hwang_sunhwan_200808_phd.
MLA Handbook (7th Edition):
Hwang, Sunhwan. “A model of perceived service quality, price, overall customer satisfaction, and revisit intentions and differences between casual and serious golfers.” 2008. Web. 26 Feb 2020.
Vancouver:
Hwang S. A model of perceived service quality, price, overall customer satisfaction, and revisit intentions and differences between casual and serious golfers. [Internet] [Doctoral dissertation]. University of Georgia; 2008. [cited 2020 Feb 26].
Available from: http://purl.galileo.usg.edu/uga_etd/hwang_sunhwan_200808_phd.
Council of Science Editors:
Hwang S. A model of perceived service quality, price, overall customer satisfaction, and revisit intentions and differences between casual and serious golfers. [Doctoral Dissertation]. University of Georgia; 2008. Available from: http://purl.galileo.usg.edu/uga_etd/hwang_sunhwan_200808_phd
University of Georgia
11.
Smith, Marcy Lane.
Two-year college faculty members using service-learning: integration into practice.
Degree: EdD, Adult Education, 2008, University of Georgia
URL: http://purl.galileo.usg.edu/uga_etd/smith_marcy_l_200808_edd
► The purpose of this study is to understand how two-year college faculty membersintegrate service-learning into their practice, with particular attention paid to the nature of…
(more)
▼ The purpose of this study is to understand how two-year college faculty membersintegrate
service-learning into their practice, with particular attention paid to the nature of facultyreflection about
service-learning. Four research questions guided the study: First, whatmotivates faculty to participate in
service-learning? Second, what is the process by whichfaculty members integrate
service-learning into their practice? Third, what is the nature offaculty reflection surrounding
service-learning? And fourth, what are faculty members’theoretical understandings of
service-learning?This qualitative investigation involved interviews with twelve faculty members who areusing
service-learning in courses at two-year technical or community colleges. Participantsrepresented a variety of academic and career or technical disciplines. Document analysis ofsyllabi and
service-learning assignment sheets was also used as supporting evidence. Findings inthe study addressed each of the four research questions, and participants also gave inputregarding the role that
service-learning plays in two-year colleges.Findings of the study suggest that faculty members are initially introduced to
service-learning in a variety of ways, but are motivated to continue to participate in
service-learning primarily by a belief that student learning, both academic and civic, is enhanced by participationin
service-learning. Faculty members go through a similar process as they integrate
service-learning into their practice, moving from a concern with logistics through a negotiation ofchallenges, and finally through reflection and evaluation, which leads to revision and furtherintegration of
service-learning. Findings indicated that faculty members use informal reflection,particularly conversations with colleagues, more often than more formal methods, and that theirtheoretical understandings of
service-learning are most often framed in terms of learning, ratherthan of
service.Three conclusions were drawn: First, there is a five-step process through which facultymembers go as they integrate
service-learning into their practice; this process includes theirinitial introduction to
service-learning, as well as the process they have gone through as theybegin to use it. Second, faculty members frame both their practical and theoretical work withservice-learning in terms of learning. Third, faculty reflection about
service-learning is mostoften informal and collaborative, and is an integral part of the integration process.
Advisors/Committee Members: Desna Wallin.
Subjects/Keywords: Service-learning
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Manager
APA (6th Edition):
Smith, M. L. (2008). Two-year college faculty members using service-learning: integration into practice. (Doctoral Dissertation). University of Georgia. Retrieved from http://purl.galileo.usg.edu/uga_etd/smith_marcy_l_200808_edd
Chicago Manual of Style (16th Edition):
Smith, Marcy Lane. “Two-year college faculty members using service-learning: integration into practice.” 2008. Doctoral Dissertation, University of Georgia. Accessed February 26, 2020.
http://purl.galileo.usg.edu/uga_etd/smith_marcy_l_200808_edd.
MLA Handbook (7th Edition):
Smith, Marcy Lane. “Two-year college faculty members using service-learning: integration into practice.” 2008. Web. 26 Feb 2020.
Vancouver:
Smith ML. Two-year college faculty members using service-learning: integration into practice. [Internet] [Doctoral dissertation]. University of Georgia; 2008. [cited 2020 Feb 26].
Available from: http://purl.galileo.usg.edu/uga_etd/smith_marcy_l_200808_edd.
Council of Science Editors:
Smith ML. Two-year college faculty members using service-learning: integration into practice. [Doctoral Dissertation]. University of Georgia; 2008. Available from: http://purl.galileo.usg.edu/uga_etd/smith_marcy_l_200808_edd
University of Georgia
12.
Brumfield, Sean Andrew.
Explaining community college faculty members' use of service learning in their teaching.
Degree: EdD, Higher Education, 2009, University of Georgia
URL: http://purl.galileo.usg.edu/uga_etd/brumfield_sean_a_200908_edd
► One challenge of institutionalizing service learning in community colleges is understanding the factors that affect a faculty member’s decision to use the pedagogy. This quantitative…
(more)
▼ One challenge of institutionalizing
service learning in community colleges is understanding the factors that affect a faculty member’s decision to use the pedagogy. This quantitative study used a 71-item survey instrument to explain community college faculty members’ use of
service learning in their teaching. The survey was centered on three theoretical constructs: “support” and “benefits” of
service learning and “barriers” to the use of
service learning. The survey was designed to answer the following research questions: (1) What factors serve as support to faculty members’ use of
service learning; (2) What are the perceived benefits of
service learning to faculty members; (3) What factors serve as barriers to faculty members’ use of
service learning; (4) To what extent do these three variables (support, benefits, barriers) explain faculty members’ use of
service learning; and (5) To what extent do institutional and personal characteristics explain faculty members’ use of
service learning?
Using Survey Monkey, email invitations to participate were sent to 235 community college faculty members. The 142 completed surveys resulted in a 60.4% response rate. The findings of this study showed that “barriers” can be used to explain 13.5% of the observed variance and “years of teaching experience” can be used to explain 6.2% of the observed variance in community college faculty members’ “extent of use of
service learning.” The highest ranked “support” items include support from key personnel internal and external to the college; the lowest ranked include tangible programmatic support items. The highest ranked “benefit” items include those that benefit the school, the community, and the student; the lowest ranked include those related to the faculty member. The highest ranked “barrier” items include those that deal with resources; the lowest ranked include those that deal with attitudes.
Three major conclusions are drawn from this study. The first is that Survey Monkey is an inexpensive yet highly effective online data-gathering tool. The second and third major conclusions indicate that community college leaders can increase the number of
service learning opportunities for students if they employ a
service learning coordinator and if they target faculty development efforts toward senior faculty members.
Advisors/Committee Members: Patricia Kalivoda.
Subjects/Keywords: Service learning
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APA (6th Edition):
Brumfield, S. A. (2009). Explaining community college faculty members' use of service learning in their teaching. (Doctoral Dissertation). University of Georgia. Retrieved from http://purl.galileo.usg.edu/uga_etd/brumfield_sean_a_200908_edd
Chicago Manual of Style (16th Edition):
Brumfield, Sean Andrew. “Explaining community college faculty members' use of service learning in their teaching.” 2009. Doctoral Dissertation, University of Georgia. Accessed February 26, 2020.
http://purl.galileo.usg.edu/uga_etd/brumfield_sean_a_200908_edd.
MLA Handbook (7th Edition):
Brumfield, Sean Andrew. “Explaining community college faculty members' use of service learning in their teaching.” 2009. Web. 26 Feb 2020.
Vancouver:
Brumfield SA. Explaining community college faculty members' use of service learning in their teaching. [Internet] [Doctoral dissertation]. University of Georgia; 2009. [cited 2020 Feb 26].
Available from: http://purl.galileo.usg.edu/uga_etd/brumfield_sean_a_200908_edd.
Council of Science Editors:
Brumfield SA. Explaining community college faculty members' use of service learning in their teaching. [Doctoral Dissertation]. University of Georgia; 2009. Available from: http://purl.galileo.usg.edu/uga_etd/brumfield_sean_a_200908_edd
University of Georgia
13.
Jung, Na Young.
Cognitive and affective antecedents of satisfaction with service recovery in online apparel retailing: a comparison of service recovery activities.
Degree: PhD, Textile Sciences, 2015, University of Georgia
URL: http://purl.galileo.usg.edu/uga_etd/jung_na-young_201508_phd
► This study investigated the effects of three types of service recovery on customers’ post-recovery satisfaction, as mediated by customers’ perceived justice and emotions and moderated…
(more)
▼ This study investigated the effects of three types of
service recovery on customers’ post-recovery satisfaction, as mediated by customers’ perceived justice and emotions and moderated by the severity of the
service failure and their expectations of
service recovery. The study employed a scenario-based experimental survey method in an online apparel retailing setting and used two experimental research settings related to
service failure and
service recovery. Using Qualtrics.com, 377 participants were recruited, and multivariate analysis of variance (MANOVA), analysis of variance (ANOVA), and regression were conducted to test hypotheses.
The results confirmed that the customers’ perceived justice and emotions differed across the
service recovery types, and distributive and interactional justice differed significantly by
service recovery type, whereas procedural justice did not differ significantly. Additionally, positive emotions differed significantly across the three types of
service recovery, whereas negative emotions did not differ. The three dimensions of perceived justice as well as positive and negative emotions were found to be significant predictors of post-recovery satisfaction. This study also found moderating effect of
service failure severity, but the
service recovery expectations had no moderating effects on either the relationships between perceived justice and post-recovery satisfaction or the relationships between emotions and post-recovery satisfaction. The
service failure severity has a significant effect on
service recovery expectations.
These results imply that marketers must differentiate their
service recovery strategies, emphasizing not only the physical format but also the manner of
service recovery. In particular, this study ascertained the importance of an apology to determine customers’ perceptions of justice and emotions. This strategic approach, which focuses on the sincere manner of
service recovery, such as apologies, would be more cost effective than monetary compensation. This study also empirically confirms the importance of customers’ affective responses to
service recovery as much as their cognitive responses. The strategic importance of the customers’ affective responses, particularly their negative emotions, was also significantly addressed in the results of the moderating effects of the
service failure severity. Thus, marketers should particularly understand how severely customers have perceived their
service failures to be when formulating
service recovery strategies that meet customer demands.
Advisors/Committee Members: Yoo-Kyoung Seock.
Subjects/Keywords: Service failure
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APA (6th Edition):
Jung, N. Y. (2015). Cognitive and affective antecedents of satisfaction with service recovery in online apparel retailing: a comparison of service recovery activities. (Doctoral Dissertation). University of Georgia. Retrieved from http://purl.galileo.usg.edu/uga_etd/jung_na-young_201508_phd
Chicago Manual of Style (16th Edition):
Jung, Na Young. “Cognitive and affective antecedents of satisfaction with service recovery in online apparel retailing: a comparison of service recovery activities.” 2015. Doctoral Dissertation, University of Georgia. Accessed February 26, 2020.
http://purl.galileo.usg.edu/uga_etd/jung_na-young_201508_phd.
MLA Handbook (7th Edition):
Jung, Na Young. “Cognitive and affective antecedents of satisfaction with service recovery in online apparel retailing: a comparison of service recovery activities.” 2015. Web. 26 Feb 2020.
Vancouver:
Jung NY. Cognitive and affective antecedents of satisfaction with service recovery in online apparel retailing: a comparison of service recovery activities. [Internet] [Doctoral dissertation]. University of Georgia; 2015. [cited 2020 Feb 26].
Available from: http://purl.galileo.usg.edu/uga_etd/jung_na-young_201508_phd.
Council of Science Editors:
Jung NY. Cognitive and affective antecedents of satisfaction with service recovery in online apparel retailing: a comparison of service recovery activities. [Doctoral Dissertation]. University of Georgia; 2015. Available from: http://purl.galileo.usg.edu/uga_etd/jung_na-young_201508_phd
Texas A&M University
14.
Bludau, Jo Ann.
Teachers' perceptions of service-learning: K-12 school community partnership development in Texas schools.
Degree: 2009, Texas A&M University
URL: http://hdl.handle.net/1969.1/ETD-TAMU-1092
► At the conclusion of a three-year grant cycle (2003-2006), educators and administrators as well as the general public in the state of Texas are questioning…
(more)
▼ At the conclusion of a three-year grant cycle (2003-2006), educators and
administrators as well as the general public in the state of Texas are questioning whether
or not
service-learning is indeed a powerful means of preparing students to become more
caring and responsible parents and citizens. This study was designed to measure
teachers? perceived effectiveness of
service-learning. The Texas Center for
Service-
Learning provided a list of districts participating in the K-12 School-Community
Partnership Grant Project and contact information for district grant coordinators.
Coordinators in participating districts were then contacted by phone and e-mail to submit
names and contact information for teachers participating in the
service-learning program.
Teachers whose districts are located in central and southeast Texas were
interviewed during the spring 2006 on their campuses, and teachers from more remote
parts of Texas were interviewed in Austin during the Summer 2006 Institute. The
sample that was used in this study includes six elementary, four middle, and two high
school teachers who have been involved in the development and implementation of
service-learning programs in their districts. In addition to targeting teachers at the elementary and middle school level, both male and female
service-learning teachers
were interviewed as well as teachers who also assumed the role as campus and/or district
service-learning coordinator.
Data collected from the
service-learning teachers interviewed was analyzed to
generate a composite picture of teachers? perceptions and attitudes toward servicelearning.
Once interviews were completed, data were transcribed, coded for audit trail
purposes, printed onto separate sheets, and those sheets that apparently related to the
same content were categorized into provisional categories.
Five important salient themes emerged as conclusions of the study. The first
conclusion relates to
service-learning work and competing priorities. The second
conclusion illustrates
service-learning as having a higher purpose for the teachers who
have chosen to become involved in it. The third conclusion was reached by examining
the role of grant funding. The fourth conclusion was drawn from situations where
teachers and communities are promoting a culture of
service, and the fifth and final
conclusion stresses the importance of teacher leadership in the success of servicelearning
programs.
Advisors/Committee Members: Skrla, Linda (advisor), Zellner, Luana (advisor), Denton, Jon (committee member), Trevino, Julian (committee member).
Subjects/Keywords: Service-learning
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Manager
APA (6th Edition):
Bludau, J. A. (2009). Teachers' perceptions of service-learning: K-12 school community partnership development in Texas schools. (Thesis). Texas A&M University. Retrieved from http://hdl.handle.net/1969.1/ETD-TAMU-1092
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Bludau, Jo Ann. “Teachers' perceptions of service-learning: K-12 school community partnership development in Texas schools.” 2009. Thesis, Texas A&M University. Accessed February 26, 2020.
http://hdl.handle.net/1969.1/ETD-TAMU-1092.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Bludau, Jo Ann. “Teachers' perceptions of service-learning: K-12 school community partnership development in Texas schools.” 2009. Web. 26 Feb 2020.
Vancouver:
Bludau JA. Teachers' perceptions of service-learning: K-12 school community partnership development in Texas schools. [Internet] [Thesis]. Texas A&M University; 2009. [cited 2020 Feb 26].
Available from: http://hdl.handle.net/1969.1/ETD-TAMU-1092.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Bludau JA. Teachers' perceptions of service-learning: K-12 school community partnership development in Texas schools. [Thesis]. Texas A&M University; 2009. Available from: http://hdl.handle.net/1969.1/ETD-TAMU-1092
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Queensland University of Technology
15.
Yap, Zhi Wei (David).
Revisiting the conceptualization and measurement of service quality.
Degree: 2009, Queensland University of Technology
URL: https://eprints.qut.edu.au/28608/
► Since the 1980s, industries and researchers have sought to better understand the quality of services due to the rise in their importance (Brogowicz, Delene and…
(more)
▼ Since the 1980s, industries and researchers have sought to better understand the quality of services due to the rise in their importance (Brogowicz, Delene and Lyth 1990). More recent developments with online services, coupled with growing recognition of service quality (SQ) as a key contributor to national economies and as an increasingly important competitive differentiator, amplify the need to revisit our understanding of SQ and its measurement. Although ‘SQ’ can be broadly defined as “a global overarching judgment or attitude relating to the overall excellence or superiority of a service” (Parasuraman, Berry and Zeithaml 1988), the term has many interpretations. There has been considerable progress on how to measure SQ perceptions, but little consensus has been achieved on what should be measured. There is agreement that SQ is multi-dimensional, but little agreement as to the nature or content of these dimensions (Brady and Cronin 2001). For example, within the banking sector, there exist multiple SQ models, each consisting of varying dimensions. The existence of multiple conceptions and the lack of a unifying theory bring the credibility of existing conceptions into question, and beg the question of whether it is possible at some higher level to define SQ broadly such that it spans all service types and industries. This research aims to explore the viability of a universal conception of SQ, primarily through a careful re-visitation of the services and SQ literature. The study analyses the strengths and weaknesses of the highly regarded and widely used global SQ model (SERVQUAL) which reflects a single-level approach to SQ measurement. The SERVQUAL model states that customers evaluate SQ (of each service encounter) based on five dimensions namely reliability, assurance, tangibles, empathy and responsibility. SERVQUAL, however, failed to address what needs to be reliable, assured, tangible, empathetic and responsible. This research also addresses a more recent global SQ model from Brady and Cronin (2001); the B&C (2001) model, that has potential to be the successor of SERVQUAL in that it encompasses other global SQ models and addresses the ‘what’ questions that SERVQUAL didn’t. The B&C (2001) model conceives SQ as being multidimensional and multi-level; this hierarchical approach to SQ measurement better reflecting human perceptions. In-line with the initial intention of SERVQUAL, which was developed to be generalizable across industries and service types, this research aims to develop a conceptual understanding of SQ, via literature and reflection, that encompasses the content/nature of factors related to SQ; and addresses the benefits and weaknesses of various SQ measurement approaches (i.e. disconfirmation versus perceptions-only). Such understanding of SQ seeks to transcend industries and service types with the intention of extending our knowledge of SQ and assisting practitioners in understanding and evaluating SQ. The candidate’s research has been conducted within, and seeks to contribute to, the ‘IS-Impact’…
Subjects/Keywords: service quality
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APA (6th Edition):
Yap, Z. W. (. (2009). Revisiting the conceptualization and measurement of service quality. (Thesis). Queensland University of Technology. Retrieved from https://eprints.qut.edu.au/28608/
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Yap, Zhi Wei (David). “Revisiting the conceptualization and measurement of service quality.” 2009. Thesis, Queensland University of Technology. Accessed February 26, 2020.
https://eprints.qut.edu.au/28608/.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Yap, Zhi Wei (David). “Revisiting the conceptualization and measurement of service quality.” 2009. Web. 26 Feb 2020.
Vancouver:
Yap ZW(. Revisiting the conceptualization and measurement of service quality. [Internet] [Thesis]. Queensland University of Technology; 2009. [cited 2020 Feb 26].
Available from: https://eprints.qut.edu.au/28608/.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Yap ZW(. Revisiting the conceptualization and measurement of service quality. [Thesis]. Queensland University of Technology; 2009. Available from: https://eprints.qut.edu.au/28608/
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
16.
Lim, Erbin.
Sustaining the quality of Web services.
Degree: 2014, DIAL (Belgium)
URL: http://hdl.handle.net/2078.2/144664
► Within the framework of Service Oriented Architecture, we introduce a new framework in order to better sustain the quality of Web services. The framework groups…
(more)
▼ Within the framework of Service Oriented Architecture, we introduce a new framework in order to better sustain the quality of Web services. The framework groups similar Web services together. Our contributions include mechanisms on both the micro-management and macro-management of a group of Web services in order to better sustain the quality of Web services. Finally we demonstrate the effectiveness of the mechanisms through experiments using some real-world values.
(DOCSC06) – FUNDP, 2014
Advisors/Committee Members: FUNDP - INF_PRECISE, FUNDP - na, Thiran, Philippe, Maamar , Zakaria, Englebert, Vincent, HABRA , Naji, Petit , Michaël, MAHMOUD , BARHAMGI.
Subjects/Keywords: Service; Service-O; Service Oriented Architecture; Web services; Quality of Service
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APA (6th Edition):
Lim, E. (2014). Sustaining the quality of Web services. (Thesis). DIAL (Belgium). Retrieved from http://hdl.handle.net/2078.2/144664
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Lim, Erbin. “Sustaining the quality of Web services.” 2014. Thesis, DIAL (Belgium). Accessed February 26, 2020.
http://hdl.handle.net/2078.2/144664.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Lim, Erbin. “Sustaining the quality of Web services.” 2014. Web. 26 Feb 2020.
Vancouver:
Lim E. Sustaining the quality of Web services. [Internet] [Thesis]. DIAL (Belgium); 2014. [cited 2020 Feb 26].
Available from: http://hdl.handle.net/2078.2/144664.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Lim E. Sustaining the quality of Web services. [Thesis]. DIAL (Belgium); 2014. Available from: http://hdl.handle.net/2078.2/144664
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Boston College
17.
Staysniak, Christopher.
"The Volunteer Who Seeks to Help Others Also Helps Himself":
Religion, Class, and the Development of Youth Volunteer Service in
the United States, 1934–1973.
Degree: PhD, History, 2017, Boston College
URL: http://dlib.bc.edu/islandora/object/bc-ir:107339
► This dissertation examines the development of youth volunteer service in the United States through a constellation of religious, private, and government programs. It explores how…
(more)
▼ This dissertation examines the development of youth
volunteer
service in the United States through a constellation of
religious, private, and government programs. It explores how this
larger impulse, which includes “
service trips,” service–learning
courses, and postgraduate programs like the Peace Corps, became a
normative and ubiquitous opportunity for middle class, and
consequently largely white, Americans. This study weaves together
multiple programs, and a rich array of ideas and events such as
social gospel concerns, pacifism, William James’ arguments for a
“moral alternative to war,” gender and class anxieties, Great
Depression and Cold War–specific exigencies, the Catholic Lay
Apostolate, 1960s student activism, and the War on Poverty. The
dissertation further demonstrates the religious roots of this
phenomenon, as seen through Protestant and Catholic programs in the
1930s, 1940s, and 1950s. Further, it shows that this paradigm of
volunteer has always been twofold in its aim; it has focused both
on the growth and education of the volunteer as they served others.
It also shows that impulse has always been a limited agent for
large–scale social change.
Service programs were by their nature
short–term projects meant to expose and educate volunteers to more
entrenched social problems. Finally, while adult organizers often
made
service opportunities a possibility, it was the desire of many
young women and men to “do more” with their time and abilities
outside of traditional educational or professional options was the
engine that truly drove and grew this movement.
Advisors/Committee Members: James M. O'Toole (Thesis advisor).
Subjects/Keywords: Peace Corps; Postgraduate Service; Service learning; Service trips; VISTA; Volunteer Service
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APA (6th Edition):
Staysniak, C. (2017). "The Volunteer Who Seeks to Help Others Also Helps Himself":
Religion, Class, and the Development of Youth Volunteer Service in
the United States, 1934–1973. (Doctoral Dissertation). Boston College. Retrieved from http://dlib.bc.edu/islandora/object/bc-ir:107339
Chicago Manual of Style (16th Edition):
Staysniak, Christopher. “"The Volunteer Who Seeks to Help Others Also Helps Himself":
Religion, Class, and the Development of Youth Volunteer Service in
the United States, 1934–1973.” 2017. Doctoral Dissertation, Boston College. Accessed February 26, 2020.
http://dlib.bc.edu/islandora/object/bc-ir:107339.
MLA Handbook (7th Edition):
Staysniak, Christopher. “"The Volunteer Who Seeks to Help Others Also Helps Himself":
Religion, Class, and the Development of Youth Volunteer Service in
the United States, 1934–1973.” 2017. Web. 26 Feb 2020.
Vancouver:
Staysniak C. "The Volunteer Who Seeks to Help Others Also Helps Himself":
Religion, Class, and the Development of Youth Volunteer Service in
the United States, 1934–1973. [Internet] [Doctoral dissertation]. Boston College; 2017. [cited 2020 Feb 26].
Available from: http://dlib.bc.edu/islandora/object/bc-ir:107339.
Council of Science Editors:
Staysniak C. "The Volunteer Who Seeks to Help Others Also Helps Himself":
Religion, Class, and the Development of Youth Volunteer Service in
the United States, 1934–1973. [Doctoral Dissertation]. Boston College; 2017. Available from: http://dlib.bc.edu/islandora/object/bc-ir:107339
Columbia University
18.
Smith, Erica Lynne.
The Play Behaviors of Young Children Exposed to a Traumatic Event.
Degree: 2011, Columbia University
URL: https://doi.org/10.7916/D88058KB
► This study examined the relationship between exposures to a traumatic event and play behaviors of child witnesses to the World Trade Center terrorist attacks in…
(more)
▼ This study examined the relationship between exposures to a traumatic event and play behaviors of child witnesses to the World Trade Center terrorist attacks in 2001, using a subsample of 71 children from the NYC Young Children's Project (NYCYCP) interviewed 9-12 months after the event. Child Behavior Checklist broadband scales revealed little disturbance in the total sample. As expected, a larger percentage of children met alternative PTSD diagnostic criteria than DSM-IV diagnostic criteria. Through level of change in observed play behaviors in the exposed children, this study explored impact of a traumatic event. Analysis of the change in child play behavior in Pre-WTC mention and Post-WTC mention segments of the videotaped interviews revealed common themes in the play behaviors seen in other studies of trauma exposed children, such as aggression, anxiety, generalized fears, and event specific fears. This study describes strategies of self-soothing and self-regulation used by the children as they recounted their experience. The findings suggest that through play behaviors, young children are able to supplement verbal report and provide self-reported complex internalized affective experiences when impacted by traumatic experiences. Additionally, the study reveals that the children were impacted by their experience of the event 9-12 months later.
Subjects/Keywords: Social service
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APA (6th Edition):
Smith, E. L. (2011). The Play Behaviors of Young Children Exposed to a Traumatic Event. (Doctoral Dissertation). Columbia University. Retrieved from https://doi.org/10.7916/D88058KB
Chicago Manual of Style (16th Edition):
Smith, Erica Lynne. “The Play Behaviors of Young Children Exposed to a Traumatic Event.” 2011. Doctoral Dissertation, Columbia University. Accessed February 26, 2020.
https://doi.org/10.7916/D88058KB.
MLA Handbook (7th Edition):
Smith, Erica Lynne. “The Play Behaviors of Young Children Exposed to a Traumatic Event.” 2011. Web. 26 Feb 2020.
Vancouver:
Smith EL. The Play Behaviors of Young Children Exposed to a Traumatic Event. [Internet] [Doctoral dissertation]. Columbia University; 2011. [cited 2020 Feb 26].
Available from: https://doi.org/10.7916/D88058KB.
Council of Science Editors:
Smith EL. The Play Behaviors of Young Children Exposed to a Traumatic Event. [Doctoral Dissertation]. Columbia University; 2011. Available from: https://doi.org/10.7916/D88058KB
Columbia University
19.
Feldman, Sara Wolf.
Personal motivation and child protection decision-making: The role of regulatory focus in removal recommendations.
Degree: 2011, Columbia University
URL: https://doi.org/10.7916/D8474HVM
► Decision-making in the field of child protection has been the subject of focused study for decades, propelled by repeated reports of its questionable reliability. Although…
(more)
▼ Decision-making in the field of child protection has been the subject of focused study for decades, propelled by repeated reports of its questionable reliability. Although researchers have examined the extent to which caseworker characteristics influence child protection decision-making, studies into the influence of caseworker motivation on decision-making is scarce. This initial study into the regulatory focus of child protection investigators adds to the nascent body of knowledge on the impact of caseworker motivation on the specific decision of whether to place a child in out-of-home care. Drawing from Higgins' (1997) regulatory focus theory this study seeks to explain, at least in part, why caseworkers make the kinds of decisions they do. It was hypothesized that child protection investigators' placement recommendations would be related to their regulatory focus generally speaking, and in more pronounced ways for investigators with a strong prevention focus. A sample of 100 child protection investigators employed by a large urban public child welfare agency participated in the study, in which workplace regulatory focus was measured using the Work Regulatory Focus scale. Participants were asked to read and react to two vignettes adapted from actual child protection cases. Following each vignette were questions regarding placement recommendations, assessments of risk, and emotional reactions to reading the vignettes. Socio-demographic information was also collected. Findings suggest a relationship between regulatory focus and placement recommendations, although test statistics at the margin of statistical significance and low power preclude definitive statements as to whether the null hypotheses can truly be rejected. Interpretation is made more difficult given the duality that characterized the regulatory focus of this sample of child protection investigators, with more than half of the sample scoring high on both the prevention and promotion subscales of the WRF scale. Implications for future research and practice are discussed.
Subjects/Keywords: Social service
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APA ·
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Export
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Manager
APA (6th Edition):
Feldman, S. W. (2011). Personal motivation and child protection decision-making: The role of regulatory focus in removal recommendations. (Doctoral Dissertation). Columbia University. Retrieved from https://doi.org/10.7916/D8474HVM
Chicago Manual of Style (16th Edition):
Feldman, Sara Wolf. “Personal motivation and child protection decision-making: The role of regulatory focus in removal recommendations.” 2011. Doctoral Dissertation, Columbia University. Accessed February 26, 2020.
https://doi.org/10.7916/D8474HVM.
MLA Handbook (7th Edition):
Feldman, Sara Wolf. “Personal motivation and child protection decision-making: The role of regulatory focus in removal recommendations.” 2011. Web. 26 Feb 2020.
Vancouver:
Feldman SW. Personal motivation and child protection decision-making: The role of regulatory focus in removal recommendations. [Internet] [Doctoral dissertation]. Columbia University; 2011. [cited 2020 Feb 26].
Available from: https://doi.org/10.7916/D8474HVM.
Council of Science Editors:
Feldman SW. Personal motivation and child protection decision-making: The role of regulatory focus in removal recommendations. [Doctoral Dissertation]. Columbia University; 2011. Available from: https://doi.org/10.7916/D8474HVM
Columbia University
20.
Akashi, Rumiko Kakishima.
Psychological Well-being among Three Age Groups of Older Americans Living in the Community.
Degree: 2012, Columbia University
URL: https://doi.org/10.7916/D80K2GK2
► This research explores factors associated with psychological well-being (happiness, depressive symptomatology, and anxiety) among three groups of older adults living in the community: the soon-to-be-old…
(more)
▼ This research explores factors associated with psychological well-being (happiness, depressive symptomatology, and anxiety) among three groups of older adults living in the community: the soon-to-be-old (ages 50-64), the young-old (ages 65-74), and the old-old (ages 75 and over). The study is framed within the conceptual framework of the stress and coping model and informed by socio-emotional selectivity theory, the life course perspective, and critical theory. Using a national U.S. sample of adults over age 50 (the Aging, Status, and Sense of Control data), this construct allows for analysis of respondents' subjective factors for promoting or maintaining their psychological well-being. Data analysis explores age group differences on psychological well-being outcomes among the three age groups. Major findings demonstrate that average levels of psychological well-being vary only slightly by age cohort with age group having no significant unique effect on explaining any dimension of happiness, depressive symptomatology, or anxiety. Factors associated with these outcomes vary among age groups with only two common predictors for two outcomes. The most powerful predictors for all age groups are the 1995 psychological well-being covariates; other predictors are distinct by age group. The results show that factors associated with psychological well-being fall in multiple areas suggesting a need for multi-component interventions unique to each age group to maintain and promote psychological well-being among older adults. Findings endorse the positive aspect of aging demonstrating that individuals can maintain and promote positive psychological well-being in later life. Insights into policy, program, and social work practice to promote well-being among the rapidly growing and aging segment of the American population are discussed. Study limitations and implications for future research are presented.
Subjects/Keywords: Social service
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Manager
APA (6th Edition):
Akashi, R. K. (2012). Psychological Well-being among Three Age Groups of Older Americans Living in the Community. (Doctoral Dissertation). Columbia University. Retrieved from https://doi.org/10.7916/D80K2GK2
Chicago Manual of Style (16th Edition):
Akashi, Rumiko Kakishima. “Psychological Well-being among Three Age Groups of Older Americans Living in the Community.” 2012. Doctoral Dissertation, Columbia University. Accessed February 26, 2020.
https://doi.org/10.7916/D80K2GK2.
MLA Handbook (7th Edition):
Akashi, Rumiko Kakishima. “Psychological Well-being among Three Age Groups of Older Americans Living in the Community.” 2012. Web. 26 Feb 2020.
Vancouver:
Akashi RK. Psychological Well-being among Three Age Groups of Older Americans Living in the Community. [Internet] [Doctoral dissertation]. Columbia University; 2012. [cited 2020 Feb 26].
Available from: https://doi.org/10.7916/D80K2GK2.
Council of Science Editors:
Akashi RK. Psychological Well-being among Three Age Groups of Older Americans Living in the Community. [Doctoral Dissertation]. Columbia University; 2012. Available from: https://doi.org/10.7916/D80K2GK2
Columbia University
21.
Van Alst, Donna M.
"I Really Don't Need You to Talk for Me. I Can Talk for Myself" – A Phenomenology of Participating in Life Decisions While in Foster Care.
Degree: 2012, Columbia University
URL: https://doi.org/10.7916/D8VT204M
► This study explores the lived experiences of foster youth in participating in decisions about their lives while in care. Using a research methodology grounded in…
(more)
▼ This study explores the lived experiences of foster youth in participating in decisions about their lives while in care. Using a research methodology grounded in hermeneutic phenomenology, the study sought to identify the "essence" of this experience through careful analysis of the self-reported experiences of eight former foster youth. Fifteen themes emerged from the interviews with those young adults: (1) No Control; (2) Being Voiceless; (3) A Focus on Now; (4) Not Being Heard; (5) Settling; (6) Living a Public Life; (7) I Can Talk for Myself; (8) Being Spoken For; (9) Powerlessness; (10) Not Knowing; (11) No One Cares; (12) Alone; (13) Confidence; (14) Broken Promises; and (15) Acting Out. Some of these themes – such as "No Control," "Being Voiceless," "Not Being Heard," "I Can Talk for Myself" and "Being Spoken For" – echo findings from earlier literature that identified a lack of meaningful opportunities for foster youth to participate in important decisions about their lives while in care. A second group of themes – "Settling" and "Acting Out" – captured the study participants' experience in reacting to having few opportunities to contribute to decisions about their lives while in care. The themes in the final group – "A Focus On Now," "Living a Public Life," "Powerlessness," "An Unclear System," "No One Cares," "Alone," "Confidence" and "Broken Promises" – provide a more nuanced understanding of the experience of being involved in decisions about one's life while in foster care. Findings from this study suggest that foster children would benefit from having increased opportunities to be involved in decisions about their lives while they are in care. Such opportunities can be facilitated by ensuring frequent, meaningful interaction between foster children and their caseworkers and law guardians; encouraging foster children to attend court proceedings; moving toward a child-centered practice paradigm in child welfare services; respecting the due process right of children; and improving legal representation in dependency cases.
Subjects/Keywords: Social service
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APA ·
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MLA ·
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Export
to Zotero / EndNote / Reference
Manager
APA (6th Edition):
Van Alst, D. M. (2012). "I Really Don't Need You to Talk for Me. I Can Talk for Myself" – A Phenomenology of Participating in Life Decisions While in Foster Care. (Doctoral Dissertation). Columbia University. Retrieved from https://doi.org/10.7916/D8VT204M
Chicago Manual of Style (16th Edition):
Van Alst, Donna M. “"I Really Don't Need You to Talk for Me. I Can Talk for Myself" – A Phenomenology of Participating in Life Decisions While in Foster Care.” 2012. Doctoral Dissertation, Columbia University. Accessed February 26, 2020.
https://doi.org/10.7916/D8VT204M.
MLA Handbook (7th Edition):
Van Alst, Donna M. “"I Really Don't Need You to Talk for Me. I Can Talk for Myself" – A Phenomenology of Participating in Life Decisions While in Foster Care.” 2012. Web. 26 Feb 2020.
Vancouver:
Van Alst DM. "I Really Don't Need You to Talk for Me. I Can Talk for Myself" – A Phenomenology of Participating in Life Decisions While in Foster Care. [Internet] [Doctoral dissertation]. Columbia University; 2012. [cited 2020 Feb 26].
Available from: https://doi.org/10.7916/D8VT204M.
Council of Science Editors:
Van Alst DM. "I Really Don't Need You to Talk for Me. I Can Talk for Myself" – A Phenomenology of Participating in Life Decisions While in Foster Care. [Doctoral Dissertation]. Columbia University; 2012. Available from: https://doi.org/10.7916/D8VT204M
Columbia University
22.
Spector, Anya Yankovich.
Research collaboration matters: a mixed methods study of HIV service providers' involvement in research and their use of evidence based practices.
Degree: 2012, Columbia University
URL: https://doi.org/10.7916/D8SQ96H1
► This study examined the influence of: 1) research experience; 2) knowledge and education; and 3) agency characteristics on providers' willingness to be involved in research…
(more)
▼ This study examined the influence of: 1) research experience; 2) knowledge and education; and 3) agency characteristics on providers' willingness to be involved in research and DEBI use. Grounded in an integrated theoretical framework of organizational and behavioral theories, this study used concurrent mixed methods for a secondary analysis of 20 in-depth interviews and cross-sectional surveys from 141 providers in New York City. Content analysis identified specific research tasks/procedures employed by providers involved in collaboration with researchers, according to whether they do or do not resemble service provision ("proximal") or ("distal"). Multivariate linear regression was applied to determine the influence of these tasks/procedures on willingness to be involved in research and use of DEBIs. The study showed that having been involved in proximal tasks was positively associated with providers' willingness to collaborate with researchers and with their use of DEBIs. Having been involved in distal tasks was negatively associated with providers' use of DEBIs. Providers' level of education, attitudes toward research, and agency capacity were positively associated with willingness to be involved in research. Providers' level of education, knowledge of DEBIs, and agency capacity were positively associated with use of DEBIs. This study demonstrates how proximal tasks/procedures and other modifiable factors (e.g., education, agency capacity, knowledge) may influence providers to use DEBIs. The findings may help inform: 1) best practices for research collaboration; 2) funding to involve providers in research; and 3) training for researchers and providers to collaborate.
Subjects/Keywords: Social service
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APA ·
Chicago ·
MLA ·
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CSE |
Export
to Zotero / EndNote / Reference
Manager
APA (6th Edition):
Spector, A. Y. (2012). Research collaboration matters: a mixed methods study of HIV service providers' involvement in research and their use of evidence based practices. (Doctoral Dissertation). Columbia University. Retrieved from https://doi.org/10.7916/D8SQ96H1
Chicago Manual of Style (16th Edition):
Spector, Anya Yankovich. “Research collaboration matters: a mixed methods study of HIV service providers' involvement in research and their use of evidence based practices.” 2012. Doctoral Dissertation, Columbia University. Accessed February 26, 2020.
https://doi.org/10.7916/D8SQ96H1.
MLA Handbook (7th Edition):
Spector, Anya Yankovich. “Research collaboration matters: a mixed methods study of HIV service providers' involvement in research and their use of evidence based practices.” 2012. Web. 26 Feb 2020.
Vancouver:
Spector AY. Research collaboration matters: a mixed methods study of HIV service providers' involvement in research and their use of evidence based practices. [Internet] [Doctoral dissertation]. Columbia University; 2012. [cited 2020 Feb 26].
Available from: https://doi.org/10.7916/D8SQ96H1.
Council of Science Editors:
Spector AY. Research collaboration matters: a mixed methods study of HIV service providers' involvement in research and their use of evidence based practices. [Doctoral Dissertation]. Columbia University; 2012. Available from: https://doi.org/10.7916/D8SQ96H1
Columbia University
23.
Augsberger, Astraea.
Youth participation in child welfare decision making: A focused ethnography.
Degree: 2013, Columbia University
URL: https://doi.org/10.7916/D8BP0253
► This dissertation examines youth participation in child welfare decision-making in the context of permanency planning family team conferences. It explores the factors that influence youth…
(more)
▼ This dissertation examines youth participation in child welfare decision-making in the context of permanency planning family team conferences. It explores the factors that influence youth attendance and participation in decision-making opportunities. It also examines the strategies conference facilitators use to engage youth in decision-making in permanency planning family team conferences. The study employed a focused ethnography design, characterized by relatively short-term field visits, intensive data collection and intensive data analysis. Data collection included observations of permanency planning family team conferences, followed by in-depth interviews with young people and conference facilitators. Grounded theory conventions for data analysis, including initial coding, focused coding, theoretical coding, and analytic memos, were used. Data analysis focused on gaining a deeper understanding of how youth are incorporated into decision-making procedures, including a comparison of youth and conference facilitators' perceptions and experiences. It also explored the specific strategies facilitators used to engage youth in decision-making at the family team conference. The study findings demonstrate that youth attendance and participation in child welfare decision-making opportunities are influenced by the degree of relationship between youth and agency staff. Youth in the study valued workers who provided them with a combination of instrumental and emotional support. Factors that facilitated the development of a positive relationship with agency staff included, case continuity, non-judgmental listening, establishing trust, and transcending roles. Regarding facilitator engagement strategies, findings revealed two different facilitation styles: adult centric and youth centric. Adult centric facilitation placed adults at the center of decision making by failing to engage youth, silencing the youth voice, adopting the adult narrative, and going through the motions. Youth centric facilitation placed youth at the center of decision making by establishing trust, encouraging youth to speak, adapting the youth narrative, and demonstrating genuine care and concern. The facilitation styles are demonstrated through case illustrations and examples. The study's policy and practice implications, limitations and areas of further research are presented.
Subjects/Keywords: Social service
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APA ·
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MLA ·
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Export
to Zotero / EndNote / Reference
Manager
APA (6th Edition):
Augsberger, A. (2013). Youth participation in child welfare decision making: A focused ethnography. (Doctoral Dissertation). Columbia University. Retrieved from https://doi.org/10.7916/D8BP0253
Chicago Manual of Style (16th Edition):
Augsberger, Astraea. “Youth participation in child welfare decision making: A focused ethnography.” 2013. Doctoral Dissertation, Columbia University. Accessed February 26, 2020.
https://doi.org/10.7916/D8BP0253.
MLA Handbook (7th Edition):
Augsberger, Astraea. “Youth participation in child welfare decision making: A focused ethnography.” 2013. Web. 26 Feb 2020.
Vancouver:
Augsberger A. Youth participation in child welfare decision making: A focused ethnography. [Internet] [Doctoral dissertation]. Columbia University; 2013. [cited 2020 Feb 26].
Available from: https://doi.org/10.7916/D8BP0253.
Council of Science Editors:
Augsberger A. Youth participation in child welfare decision making: A focused ethnography. [Doctoral Dissertation]. Columbia University; 2013. Available from: https://doi.org/10.7916/D8BP0253
Columbia University
24.
Kaplan, Daniel Barnett.
Home health care for persons with cognitive impairment.
Degree: 2013, Columbia University
URL: https://doi.org/10.7916/D8988F6P
► The elderly population is rapidly growing in all nations. With advanced age comes the risk for age-associated illnesses, such as disorders of dementia. People with…
(more)
▼ The elderly population is rapidly growing in all nations. With advanced age comes the risk for age-associated illnesses, such as disorders of dementia. People with neurocognitive disorders of dementia experience impaired cognition and require increasing support and care. They also experience numerous behavioral and psychiatric syndromes as these disorders progress. Their care needs are complex and multidimensional, causing great difficulty and high rates of burnout among informal and formal caregivers and subsequent premature institutionalization. Yet research aiming to discover methods for delaying costly institutional care of people with neurocognitive disorders has focused primarily on bolstering family caregiver capacities. Knowledge gaps pertaining to the use of formal services raise serious concerns. The capacity of the home health care service industry to adequately meet the needs of people living with cognitive impairment is highly questionable. This study adapts the Anderson-Newman Health Services Utilization Model and uses newly available health services survey data to make novel comparisons of service use and cost between consumers with moderate-to-severe cognitive impairment and those with little-to-no cognitive impairment. Previously unstudied agency characteristics are also examined in relation to service utilization, and multilevel analyses examine agency characteristics that influence the relationship between consumer cognitive impairment and service use. The findings of this study demonstrate that home health care consumers with moderate-to-severe cognitive impairment, as compared to consumers with little-to-no cognitive impairment, are less likely to have a spouse, their informal caregivers are more likely to be other family members, and they are more likely to be enrolled in health insurance programs for people living in poverty. They typically have more needs for care, more co-occurring illnesses, greater medical needs, and disabilities that are more severe and long-lasting. Home health care consumers with moderate-to-severe cognitive impairment receive services for many more days, including more medical and non-medical service visits, and are more likely to be readmitted to home health care as compared to their less impaired peers. Excess costs of service associated with significantly higher durations and intensities of service are more likely to be expended on multiple occasions because of readmission. This study also identifies compelling factors that significantly influence the relationship between cognitive impairment and service volume and cost. The most influential factor in determining service costs is the insurance program used to pay for services. Several other characteristics of provider agencies found to significantly influence the relationship between consumer cognitive status and service volume include the number of annual admissions, the size of the array of referral sources, the number of years in business, the provision of care, counseling, health, and social services, the number…
Subjects/Keywords: Social service
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APA (6th Edition):
Kaplan, D. B. (2013). Home health care for persons with cognitive impairment. (Doctoral Dissertation). Columbia University. Retrieved from https://doi.org/10.7916/D8988F6P
Chicago Manual of Style (16th Edition):
Kaplan, Daniel Barnett. “Home health care for persons with cognitive impairment.” 2013. Doctoral Dissertation, Columbia University. Accessed February 26, 2020.
https://doi.org/10.7916/D8988F6P.
MLA Handbook (7th Edition):
Kaplan, Daniel Barnett. “Home health care for persons with cognitive impairment.” 2013. Web. 26 Feb 2020.
Vancouver:
Kaplan DB. Home health care for persons with cognitive impairment. [Internet] [Doctoral dissertation]. Columbia University; 2013. [cited 2020 Feb 26].
Available from: https://doi.org/10.7916/D8988F6P.
Council of Science Editors:
Kaplan DB. Home health care for persons with cognitive impairment. [Doctoral Dissertation]. Columbia University; 2013. Available from: https://doi.org/10.7916/D8988F6P
Columbia University
25.
Marti, Yamile M.
What is the experience of foster care mothers?.
Degree: 2013, Columbia University
URL: https://doi.org/10.7916/D8X63JT0
► Foster care parents are key members of the foster care system and have an immense responsibility to provide a new home, and a healthy, clean…
(more)
▼ Foster care parents are key members of the foster care system and have an immense responsibility to provide a new home, and a healthy, clean and nurturing environment for children who have been removed from their own homes. Several studies have been conducted that discuss the risks and protective factors of foster care children, parenting skills and training, as well as retention strategies. However, only a few studies focus on the experience of foster care parents, specifically mothers, and what prompts them to take care of this defenseless population. A qualitative phenomenological study of 30 foster care mothers served by Episcopal Social Services of New York City was conducted to attempt to understand the unique experience of this group by identifying sources of support, family environment, experiences, satisfaction and cultural socio-environmental factors that have an impact on their role. This research included a first qualitative phenomenological study interviewing fifteen non-kinship foster mothers and a second qualitative phenomenological study interviewing fifteen kinship foster care mothers about their experiences. The interview questions and themes of these two studies are informed by an ecological systems framework. A caregiver stress and coping model, as well as role theory, were applied to understand foster mothers' and their view of their role versus the reality of what they experience, taking into consideration the influence of their non-kinship or kinship status. Among this group of foster care mothers, 20 foster care mothers identified as Latina encompassing the sub sample that was analyzed for the third study. The aim of this study was to understand how culture manifests among Latina foster care mothers. The research evaluates the role of empowerment theory and cultural constructs for this subgroup of Latina foster care mothers, and how both can be integrated into practice within the foster care system. The knowledge of the experience, challenges and views of foster care mothers elucidate important information for the provision of services and aid in the recommendation of interventions and future research for this population. Additionally, this research leads to suggestions to enhance recruitment and retention strategies within the foster care system. By studying foster care mothers, the researcher addresses an important gap in the literature and enhances current understanding of this population.
Subjects/Keywords: Social service
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APA ·
Chicago ·
MLA ·
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CSE |
Export
to Zotero / EndNote / Reference
Manager
APA (6th Edition):
Marti, Y. M. (2013). What is the experience of foster care mothers?. (Doctoral Dissertation). Columbia University. Retrieved from https://doi.org/10.7916/D8X63JT0
Chicago Manual of Style (16th Edition):
Marti, Yamile M. “What is the experience of foster care mothers?.” 2013. Doctoral Dissertation, Columbia University. Accessed February 26, 2020.
https://doi.org/10.7916/D8X63JT0.
MLA Handbook (7th Edition):
Marti, Yamile M. “What is the experience of foster care mothers?.” 2013. Web. 26 Feb 2020.
Vancouver:
Marti YM. What is the experience of foster care mothers?. [Internet] [Doctoral dissertation]. Columbia University; 2013. [cited 2020 Feb 26].
Available from: https://doi.org/10.7916/D8X63JT0.
Council of Science Editors:
Marti YM. What is the experience of foster care mothers?. [Doctoral Dissertation]. Columbia University; 2013. Available from: https://doi.org/10.7916/D8X63JT0
Columbia University
26.
Tsai, Laura Cordisco.
"I will help as much as I can, but I can't give them everything:" The Financial Lives of Women Who Were Formerly Trafficked into Sex Work in the Philippines.
Degree: 2014, Columbia University
URL: https://doi.org/10.7916/D8ZG6Q66
► Formerly trafficked people frequently face substantial economic challenges upon community reintegration. Research pertaining to the experiences of formerly trafficked people following community reintegration is, however,…
(more)
▼ Formerly trafficked people frequently face substantial economic challenges upon community reintegration. Research pertaining to the experiences of formerly trafficked people following community reintegration is, however, very limited in scope. This dissertation consists of three studies that collectively describe the economic challenges faced after reintegration by women who were formerly trafficked into sex work in Cebu City, Philippines. The first study speaks to the context in which formerly trafficked women make intra-household financial management decisions in the Philippines. In this study, propensity score matching is used to ascertain whether women in the Philippines who manage household finances independently are more likely to experience IPV than women who manage household finances jointly with their partners. The second study, a grounded theory study, explores the process of managing family financial pressures among trafficked women in the Philippines. The third study, a financial diaries study, provides a descriptive overview of the roles that formerly trafficked women play in the financial wellbeing of their households after community re/integration, as well as challenges they experience in fulfilling these roles. Implications for social work practice with this population are discussed.
Subjects/Keywords: Social service
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APA (6th Edition):
Tsai, L. C. (2014). "I will help as much as I can, but I can't give them everything:" The Financial Lives of Women Who Were Formerly Trafficked into Sex Work in the Philippines. (Doctoral Dissertation). Columbia University. Retrieved from https://doi.org/10.7916/D8ZG6Q66
Chicago Manual of Style (16th Edition):
Tsai, Laura Cordisco. “"I will help as much as I can, but I can't give them everything:" The Financial Lives of Women Who Were Formerly Trafficked into Sex Work in the Philippines.” 2014. Doctoral Dissertation, Columbia University. Accessed February 26, 2020.
https://doi.org/10.7916/D8ZG6Q66.
MLA Handbook (7th Edition):
Tsai, Laura Cordisco. “"I will help as much as I can, but I can't give them everything:" The Financial Lives of Women Who Were Formerly Trafficked into Sex Work in the Philippines.” 2014. Web. 26 Feb 2020.
Vancouver:
Tsai LC. "I will help as much as I can, but I can't give them everything:" The Financial Lives of Women Who Were Formerly Trafficked into Sex Work in the Philippines. [Internet] [Doctoral dissertation]. Columbia University; 2014. [cited 2020 Feb 26].
Available from: https://doi.org/10.7916/D8ZG6Q66.
Council of Science Editors:
Tsai LC. "I will help as much as I can, but I can't give them everything:" The Financial Lives of Women Who Were Formerly Trafficked into Sex Work in the Philippines. [Doctoral Dissertation]. Columbia University; 2014. Available from: https://doi.org/10.7916/D8ZG6Q66
Columbia University
27.
Hess, Leona E.
Intersectionality: A Systematic Review and Application to Explore the Complexity of Teen Pregnancy Involvement.
Degree: 2012, Columbia University
URL: https://doi.org/10.7916/D8CV4FTQ
► This three-paper dissertation investigates current applications of intersectionality in social work research and explores the utility of intersectionality in uncovering the complexity of teen pregnancy…
(more)
▼ This three-paper dissertation investigates current applications of intersectionality in social work research and explores the utility of intersectionality in uncovering the complexity of teen pregnancy involvement. To illustrate the current methodological and theoretical applications of intersectionality in social work research, the first paper presents a systematic review of the literature. As shown in this paper, while intersectionality is underutilized as a theoretical concept in social work research, the potentialities of intersectionality to examine the complexity of social locations and identities is manifest. The second and third papers employ intersectional approaches to uncover the complexity of teen pregnancy involvement in New York City. The second paper examines quantitatively the interaction of gender, race/ethnicity, and sexual orientation on teen pregnancy involvement among a representative sample (N=176,289) of New York City public high school students. Findings from this paper reveal new patterns of disparities in teen pregnancy involvement based on the interactive effects of gender, race/ethnicity, and sexual orientation. The third paper captures qualitatively the interactions of social locations that contribute to perceptions about teen pregnancy among 24 sexual-minority female youth of color who participated in focus groups at a community-based organization in New York City. This paper examines the heteronormative assumptions underpinning teen pregnancy involvement and provides a different story about teen pregnancy "risk."
Subjects/Keywords: Social service
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APA ·
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APA (6th Edition):
Hess, L. E. (2012). Intersectionality: A Systematic Review and Application to Explore the Complexity of Teen Pregnancy Involvement. (Doctoral Dissertation). Columbia University. Retrieved from https://doi.org/10.7916/D8CV4FTQ
Chicago Manual of Style (16th Edition):
Hess, Leona E. “Intersectionality: A Systematic Review and Application to Explore the Complexity of Teen Pregnancy Involvement.” 2012. Doctoral Dissertation, Columbia University. Accessed February 26, 2020.
https://doi.org/10.7916/D8CV4FTQ.
MLA Handbook (7th Edition):
Hess, Leona E. “Intersectionality: A Systematic Review and Application to Explore the Complexity of Teen Pregnancy Involvement.” 2012. Web. 26 Feb 2020.
Vancouver:
Hess LE. Intersectionality: A Systematic Review and Application to Explore the Complexity of Teen Pregnancy Involvement. [Internet] [Doctoral dissertation]. Columbia University; 2012. [cited 2020 Feb 26].
Available from: https://doi.org/10.7916/D8CV4FTQ.
Council of Science Editors:
Hess LE. Intersectionality: A Systematic Review and Application to Explore the Complexity of Teen Pregnancy Involvement. [Doctoral Dissertation]. Columbia University; 2012. Available from: https://doi.org/10.7916/D8CV4FTQ
Columbia University
28.
Theoharis, Elizabeth.
Will 'The Poor Be With You Always?': Towards a Methodological Approach of Reading the Bible with the Poor.
Degree: 2014, Columbia University
URL: https://doi.org/10.7916/D85Q4T7D
► Located at the intersection of poverty and the New Testament, "Will ‘The Poor Be With You Always’?: Towards a Methodological Approach of Reading the Bible…
(more)
▼ Located at the intersection of poverty and the New Testament, "Will ‘The Poor Be With You Always’?: Towards a Methodological Approach of Reading the Bible with the Poor" examines how the Bible has been used to justify and condemn poverty and how poor people are coming up against and simultaneously using the Bible in their quest to end poverty. By gathering and analyzing the perspectives of Poverty Initiative Poverty Scholars—grassroots anti-poverty organizers and leaders—who are working to build a social movement to end poverty, led by the poor, this work offers these interpretations as revealing, legitimate and important for scholars, religious leaders, and others in our communities to hear. Through an evaluation of biblical and theological obstacles to end poverty, and a reinterpretation of the passage “the poor are with you always” and the larger context of Matt 26 from which it comes, it describes and further develops a biblical hermeneutic that we have termed, “Reading the Bible with the Poor.” This hermeneutic includes drawing parallels between New Testament stories and contemporary stories of poor people surviving and organizing and investigating important social issues, both historical and contemporary (including taxation, debt, infrastructure and development, charity and patronage, poverty, wealth, and political power). Finally, this dissertation establishes that the messiah Jesus in the Gospel of Matthew is a leader of a social movement of the poor who works to reign in God’s Kingdom and establish an end to slavery, debts, and poverty on earth.
Subjects/Keywords: Social service
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APA ·
Chicago ·
MLA ·
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CSE |
Export
to Zotero / EndNote / Reference
Manager
APA (6th Edition):
Theoharis, E. (2014). Will 'The Poor Be With You Always?': Towards a Methodological Approach of Reading the Bible with the Poor. (Doctoral Dissertation). Columbia University. Retrieved from https://doi.org/10.7916/D85Q4T7D
Chicago Manual of Style (16th Edition):
Theoharis, Elizabeth. “Will 'The Poor Be With You Always?': Towards a Methodological Approach of Reading the Bible with the Poor.” 2014. Doctoral Dissertation, Columbia University. Accessed February 26, 2020.
https://doi.org/10.7916/D85Q4T7D.
MLA Handbook (7th Edition):
Theoharis, Elizabeth. “Will 'The Poor Be With You Always?': Towards a Methodological Approach of Reading the Bible with the Poor.” 2014. Web. 26 Feb 2020.
Vancouver:
Theoharis E. Will 'The Poor Be With You Always?': Towards a Methodological Approach of Reading the Bible with the Poor. [Internet] [Doctoral dissertation]. Columbia University; 2014. [cited 2020 Feb 26].
Available from: https://doi.org/10.7916/D85Q4T7D.
Council of Science Editors:
Theoharis E. Will 'The Poor Be With You Always?': Towards a Methodological Approach of Reading the Bible with the Poor. [Doctoral Dissertation]. Columbia University; 2014. Available from: https://doi.org/10.7916/D85Q4T7D
Columbia University
29.
Frontus, Mathylde K.
Clergy's Perceptions of their Role in Mental Health Service Delivery: A Qualitative Examination.
Degree: 2015, Columbia University
URL: https://doi.org/10.7916/D8VH5MSM
► In recent years, racial and ethnic disparities in mental health service access, utilization and outcomes has been well documented. Specifically, African Americans are underrepresented as…
(more)
▼ In recent years, racial and ethnic disparities in mental health service access, utilization and outcomes has been well documented. Specifically, African Americans are underrepresented as consumers of formal mental health treatment. While the literature reveals that clergy are often the first choice for African Americans who do seek mental health assistance, it also documents that little is known about how clergy specifically address the mental health needs of help-seekers.
The purpose of this qualitative case study was to explore the perceptions of a group of clergy in the Coney Island community of Brooklyn, NY, regarding their role in mental health service delivery and how they address the mental health concerns of help-seekers – particularly African Americans. In-depth, semi-structured interviews were conducted in person with 10 Protestant clergy. Four overarching themes emerged from the data: (1) beliefs about pastoral role, (2) views on mental health need, (3) views on mental health service delivery, and (4) barriers to mental health service utilization.
Findings revealed that most clergy believed that the direct provision or referral of mental health services for help-seekers was an integral part of their pastoral duties. Implications for social work practice, education, and future research are discussed.
Subjects/Keywords: Social service
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APA ·
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MLA ·
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Export
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Manager
APA (6th Edition):
Frontus, M. K. (2015). Clergy's Perceptions of their Role in Mental Health Service Delivery: A Qualitative Examination. (Doctoral Dissertation). Columbia University. Retrieved from https://doi.org/10.7916/D8VH5MSM
Chicago Manual of Style (16th Edition):
Frontus, Mathylde K. “Clergy's Perceptions of their Role in Mental Health Service Delivery: A Qualitative Examination.” 2015. Doctoral Dissertation, Columbia University. Accessed February 26, 2020.
https://doi.org/10.7916/D8VH5MSM.
MLA Handbook (7th Edition):
Frontus, Mathylde K. “Clergy's Perceptions of their Role in Mental Health Service Delivery: A Qualitative Examination.” 2015. Web. 26 Feb 2020.
Vancouver:
Frontus MK. Clergy's Perceptions of their Role in Mental Health Service Delivery: A Qualitative Examination. [Internet] [Doctoral dissertation]. Columbia University; 2015. [cited 2020 Feb 26].
Available from: https://doi.org/10.7916/D8VH5MSM.
Council of Science Editors:
Frontus MK. Clergy's Perceptions of their Role in Mental Health Service Delivery: A Qualitative Examination. [Doctoral Dissertation]. Columbia University; 2015. Available from: https://doi.org/10.7916/D8VH5MSM
Stellenbosch University
30.
Blanckenberg, Natasha.
The impact of the introduction of a colposcopy service in a rural sub-district on the uptake of colposcopy.
Degree: Interdisciplinary Health Sciences, 2015, Stellenbosch University
URL: http://hdl.handle.net/10019.1/97219
► Objectives: To describe the establishment of a colposcopy service in a district hospital in a rural sub-district and to assess its impact on the uptake…
(more)
▼ Objectives: To describe the establishment of a colposcopy
service in a district hospital in a rural sub-district and to assess its impact on the uptake of colposcopy.
Design: A retrospective double group cohort study using a laboratory database of cervical cytology results, clinical records and colposcopy clinic registers.
Setting: The Overstrand sub-district in the Western Cape: 80 000 people served by 7 clinics and a district hospital in Hermanus, 120 km from its referral hospitals in Cape Town and Worcester. A colposcopy
service was established at Hermanus Hospital in 2008.
Subjects: All women in the Overstrand sub-district who required colposcopy on the basis of cervical smears done in 2007 and 2009.
Outcome measures: The number of women booked for colposcopy at distant referral hospitals in 2007 and at the district hospital is 2009, the proportion of those women who attended colposcopy, the time from cervical smear to colposcopy, comparison between the two years.
Results: The uptake of colposcopy booked for distant referral hospitals was 67% in 2007. The uptake improved by 18% to 79% for the local district hospital colposcopy
service in 2009 (p=0.06). When analysed excluding patients from an area with no transport to the district hospital, the improvement was more marked at 22% (p=0.02). The delay from cervical smear to colposcopy improved significantly from 170 to 141 days (p=0.02).
Conclusion: The establishment of a colposcopy
service in a rural sub-district increased the uptake of colposcopy and decreased the delay from cervical smear to colposcopy. This district hospital colposcopy
service removed 202 booked patients in one year from the colposcopy load of its referral hospitals.
Advisors/Committee Members: Conradie, Hoffie, Oettle, Charl, University of Stellenbosch. Faculty of Health Sciences. Dept. of Interdisciplinary Health Sciences.
Subjects/Keywords: colposcopy service
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APA ·
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APA (6th Edition):
Blanckenberg, N. (2015). The impact of the introduction of a colposcopy service in a rural sub-district on the uptake of colposcopy. (Thesis). Stellenbosch University. Retrieved from http://hdl.handle.net/10019.1/97219
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Blanckenberg, Natasha. “The impact of the introduction of a colposcopy service in a rural sub-district on the uptake of colposcopy.” 2015. Thesis, Stellenbosch University. Accessed February 26, 2020.
http://hdl.handle.net/10019.1/97219.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Blanckenberg, Natasha. “The impact of the introduction of a colposcopy service in a rural sub-district on the uptake of colposcopy.” 2015. Web. 26 Feb 2020.
Vancouver:
Blanckenberg N. The impact of the introduction of a colposcopy service in a rural sub-district on the uptake of colposcopy. [Internet] [Thesis]. Stellenbosch University; 2015. [cited 2020 Feb 26].
Available from: http://hdl.handle.net/10019.1/97219.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Blanckenberg N. The impact of the introduction of a colposcopy service in a rural sub-district on the uptake of colposcopy. [Thesis]. Stellenbosch University; 2015. Available from: http://hdl.handle.net/10019.1/97219
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
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Open Access Theses and Dissertations