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Linköping University

1. Hertin, Emma. Införande av digitala medarbetare för att hjälpa eller ersätta mänskliga kollegor : En fallstudie av fyra svenska organisationers införande av robotiserad processautomation och artificiell intelligens.

Degree: Industrial Economics, 2019, Linköping University

Automation could help organizations make work processes more efficient. The automatization could be seen as a digital co-worker and it is done by robotic process automatization (RPA) or artificial intelligence (AI). There is an ongoing debate about the effect of implementation of automatization. Should the effect be seen as a threat or a possibility for organizations and employees? This study examines how organizations are working or should work with automatization and what automatization requires from the organization. Moreover, this study explores automatization in organizations by studying academic books and articles about digitalization and change management. Articles and books are researched in three focus areas. The focus areas are: Goalsetting and effects, Attitude and Communication. In the empirical observation this study presents the findings from four Swedish organizations from different industries based on the focus areas. This study concludes that the work with automatization varies between the researched organizations. All four organizations were in the beginning of setting up automatization and had a vision to automate more processes. It is essential to start automatizing a small process instead of a large process or many at the same time. Also, it is necessary to map out work processes before automatization can be considered, since automatization requires distinct explanation of a process. Automatization should be managed by a business department and not from an IT-department. However, good collaboration between the two departments is vital. Furthermore, the effects, now and further on, of automatization should be communicated to the employees by their manager. Employees should be involved as change agents to help communicate the considered change to their colleagues. No resistance to change was found in any of the four organizations, instead scepticism was found more relevant in changes caused by automatization. 

Subjects/Keywords: Digitisation; automation; RPA; AI; digital co-worker; change management; digitalisering; automatisering; robotiserad processautomation; RPA; artificiell intelligens; AI; digital medarbetare; förändringsledning; Economics and Business; Ekonomi och näringsliv

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APA (6th Edition):

Hertin, E. (2019). Införande av digitala medarbetare för att hjälpa eller ersätta mänskliga kollegor : En fallstudie av fyra svenska organisationers införande av robotiserad processautomation och artificiell intelligens. (Thesis). Linköping University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-157648

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Hertin, Emma. “Införande av digitala medarbetare för att hjälpa eller ersätta mänskliga kollegor : En fallstudie av fyra svenska organisationers införande av robotiserad processautomation och artificiell intelligens.” 2019. Thesis, Linköping University. Accessed December 13, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-157648.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Hertin, Emma. “Införande av digitala medarbetare för att hjälpa eller ersätta mänskliga kollegor : En fallstudie av fyra svenska organisationers införande av robotiserad processautomation och artificiell intelligens.” 2019. Web. 13 Dec 2019.

Vancouver:

Hertin E. Införande av digitala medarbetare för att hjälpa eller ersätta mänskliga kollegor : En fallstudie av fyra svenska organisationers införande av robotiserad processautomation och artificiell intelligens. [Internet] [Thesis]. Linköping University; 2019. [cited 2019 Dec 13]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-157648.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Hertin E. Införande av digitala medarbetare för att hjälpa eller ersätta mänskliga kollegor : En fallstudie av fyra svenska organisationers införande av robotiserad processautomation och artificiell intelligens. [Thesis]. Linköping University; 2019. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-157648

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

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