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You searched for subject:(quality hotels). Showing records 1 – 30 of 38 total matches.

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Georgia State University

1. Morgan, Kevin. An Empirical Study in the U.S. Hotel Industry: How Quality Assurance, Customer Satisfaction, Brand Signaling, and Guest Loyalty Impact Revenue.

Degree: Executive Doctorate in Business (EDB), Business, 2018, Georgia State University

  The hotel industry is a major area of the U.S. economy, contributing nearly 176 billion to Gross Domestic Product in 2014 (AHLA, 2017). For… (more)

Subjects/Keywords: Hotels; Hospitality; Franchising; Brand; Customer Satisfaction; Quality

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Morgan, K. (2018). An Empirical Study in the U.S. Hotel Industry: How Quality Assurance, Customer Satisfaction, Brand Signaling, and Guest Loyalty Impact Revenue. (Thesis). Georgia State University. Retrieved from https://scholarworks.gsu.edu/bus_admin_diss/94

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Morgan, Kevin. “An Empirical Study in the U.S. Hotel Industry: How Quality Assurance, Customer Satisfaction, Brand Signaling, and Guest Loyalty Impact Revenue.” 2018. Thesis, Georgia State University. Accessed January 19, 2021. https://scholarworks.gsu.edu/bus_admin_diss/94.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Morgan, Kevin. “An Empirical Study in the U.S. Hotel Industry: How Quality Assurance, Customer Satisfaction, Brand Signaling, and Guest Loyalty Impact Revenue.” 2018. Web. 19 Jan 2021.

Vancouver:

Morgan K. An Empirical Study in the U.S. Hotel Industry: How Quality Assurance, Customer Satisfaction, Brand Signaling, and Guest Loyalty Impact Revenue. [Internet] [Thesis]. Georgia State University; 2018. [cited 2021 Jan 19]. Available from: https://scholarworks.gsu.edu/bus_admin_diss/94.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Morgan K. An Empirical Study in the U.S. Hotel Industry: How Quality Assurance, Customer Satisfaction, Brand Signaling, and Guest Loyalty Impact Revenue. [Thesis]. Georgia State University; 2018. Available from: https://scholarworks.gsu.edu/bus_admin_diss/94

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Siauliai University

2. Kinderis, Remigijus. Paslaugų kokybės vertinimas Klaipėdos miesto apgyvendinimo įmonėse.

Degree: Master, Marketing and Administration, 2010, Siauliai University

Magistro darbe yra suformuluotos turizmo paslaugų kokybės tyrimo, vertinimo ir užtikrinimo problemos, išanalizuoti ir susisteminti įvairių Lietuvos ir užsienio autorių teoriniai ir praktiniai apgyvendinimo paslaugų… (more)

Subjects/Keywords: Turizmas; Kokybė; Paslaugos; Apgyvendinimas; Viešbučiai; Tourism; Quality; Services; Accommodation; Hotels

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APA (6th Edition):

Kinderis, Remigijus. (2010). Paslaugų kokybės vertinimas Klaipėdos miesto apgyvendinimo įmonėse. (Masters Thesis). Siauliai University. Retrieved from http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100903_085348-48820 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Chicago Manual of Style (16th Edition):

Kinderis, Remigijus. “Paslaugų kokybės vertinimas Klaipėdos miesto apgyvendinimo įmonėse.” 2010. Masters Thesis, Siauliai University. Accessed January 19, 2021. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100903_085348-48820 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

MLA Handbook (7th Edition):

Kinderis, Remigijus. “Paslaugų kokybės vertinimas Klaipėdos miesto apgyvendinimo įmonėse.” 2010. Web. 19 Jan 2021.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Vancouver:

Kinderis, Remigijus. Paslaugų kokybės vertinimas Klaipėdos miesto apgyvendinimo įmonėse. [Internet] [Masters thesis]. Siauliai University; 2010. [cited 2021 Jan 19]. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100903_085348-48820 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Council of Science Editors:

Kinderis, Remigijus. Paslaugų kokybės vertinimas Klaipėdos miesto apgyvendinimo įmonėse. [Masters Thesis]. Siauliai University; 2010. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100903_085348-48820 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete


University of Ghana

3. Braimah, M.M. Service Quality In Small Hotels In Ghana: A Comprehensive Framework .

Degree: 2014, University of Ghana

 The hospitality industry is dynamic and highly competitive. It is an industry in which the guest dictates the pace and type of service, and in… (more)

Subjects/Keywords: Service Quality; Small Hotels; Accomodation; Luxury; Temporary Lodge; Ghana

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Braimah, M. M. (2014). Service Quality In Small Hotels In Ghana: A Comprehensive Framework . (Doctoral Dissertation). University of Ghana. Retrieved from http://ugspace.ug.edu.gh/handle/123456789/22878

Chicago Manual of Style (16th Edition):

Braimah, M M. “Service Quality In Small Hotels In Ghana: A Comprehensive Framework .” 2014. Doctoral Dissertation, University of Ghana. Accessed January 19, 2021. http://ugspace.ug.edu.gh/handle/123456789/22878.

MLA Handbook (7th Edition):

Braimah, M M. “Service Quality In Small Hotels In Ghana: A Comprehensive Framework .” 2014. Web. 19 Jan 2021.

Vancouver:

Braimah MM. Service Quality In Small Hotels In Ghana: A Comprehensive Framework . [Internet] [Doctoral dissertation]. University of Ghana; 2014. [cited 2021 Jan 19]. Available from: http://ugspace.ug.edu.gh/handle/123456789/22878.

Council of Science Editors:

Braimah MM. Service Quality In Small Hotels In Ghana: A Comprehensive Framework . [Doctoral Dissertation]. University of Ghana; 2014. Available from: http://ugspace.ug.edu.gh/handle/123456789/22878

4. Sundberg, Julia. Kvalitetsstyrning som ett medel att överträffa kunders förväntningar : En kvalitativ studie om hur svenska hotell kan säkerställa kvalitet och överträffa kunders förväntningar.

Degree: Faculty of Arts and Sciences, 2017, Linköping UniversityLinköping University

Bakgrund: Tjänsteindustrin har kommit att bli dominerande på världsmarknaden vilket bidragit till ökad konkurrens för tjänsteproducerande företag. Inom hotellindustrin visar sig detta genom nya… (more)

Subjects/Keywords: Service quality; quality control; Total Quality Management; Service blueprint; hotels; Tjänstekvalitet; kvalitetsstyrning; Total Quality Management; Service blueprint; hotell; Business Administration; Företagsekonomi

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APA (6th Edition):

Sundberg, J. (2017). Kvalitetsstyrning som ett medel att överträffa kunders förväntningar : En kvalitativ studie om hur svenska hotell kan säkerställa kvalitet och överträffa kunders förväntningar. (Thesis). Linköping UniversityLinköping University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-138826

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Sundberg, Julia. “Kvalitetsstyrning som ett medel att överträffa kunders förväntningar : En kvalitativ studie om hur svenska hotell kan säkerställa kvalitet och överträffa kunders förväntningar.” 2017. Thesis, Linköping UniversityLinköping University. Accessed January 19, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-138826.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Sundberg, Julia. “Kvalitetsstyrning som ett medel att överträffa kunders förväntningar : En kvalitativ studie om hur svenska hotell kan säkerställa kvalitet och överträffa kunders förväntningar.” 2017. Web. 19 Jan 2021.

Vancouver:

Sundberg J. Kvalitetsstyrning som ett medel att överträffa kunders förväntningar : En kvalitativ studie om hur svenska hotell kan säkerställa kvalitet och överträffa kunders förväntningar. [Internet] [Thesis]. Linköping UniversityLinköping University; 2017. [cited 2021 Jan 19]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-138826.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Sundberg J. Kvalitetsstyrning som ett medel att överträffa kunders förväntningar : En kvalitativ studie om hur svenska hotell kan säkerställa kvalitet och överträffa kunders förväntningar. [Thesis]. Linköping UniversityLinköping University; 2017. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-138826

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Siauliai University

5. Katkevičiūtė, Rasa. Klientų aptarnavimo kultūros gerinimas Šiaulių miesto viešbučiuose.

Degree: Master, Marketing and Administration, 2008, Siauliai University

Didėjant konkurencijai ir sprendžiant viešbučių teikiamų paslaugų kokybės gerinimo klausimus ypač daug dėmesio reikia skirti klientų aptarnavimo kultūrai. Viešbutis, turintis susiformavusias tradicijas ir pažiūras į… (more)

Subjects/Keywords: Viešbučiai; Klientų aptarnavimo kultūra; Paslaugų kokybė; Hotels; Clients service culture; Quality of services

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APA (6th Edition):

Katkevičiūtė, Rasa. (2008). Klientų aptarnavimo kultūros gerinimas Šiaulių miesto viešbučiuose. (Masters Thesis). Siauliai University. Retrieved from http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2008~D_20080925_090349-79089 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Chicago Manual of Style (16th Edition):

Katkevičiūtė, Rasa. “Klientų aptarnavimo kultūros gerinimas Šiaulių miesto viešbučiuose.” 2008. Masters Thesis, Siauliai University. Accessed January 19, 2021. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2008~D_20080925_090349-79089 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

MLA Handbook (7th Edition):

Katkevičiūtė, Rasa. “Klientų aptarnavimo kultūros gerinimas Šiaulių miesto viešbučiuose.” 2008. Web. 19 Jan 2021.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Vancouver:

Katkevičiūtė, Rasa. Klientų aptarnavimo kultūros gerinimas Šiaulių miesto viešbučiuose. [Internet] [Masters thesis]. Siauliai University; 2008. [cited 2021 Jan 19]. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2008~D_20080925_090349-79089 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Council of Science Editors:

Katkevičiūtė, Rasa. Klientų aptarnavimo kultūros gerinimas Šiaulių miesto viešbučiuose. [Masters Thesis]. Siauliai University; 2008. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2008~D_20080925_090349-79089 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

6. Sergopoulos, Konstantinos. Η εφαρμογή του Customer Relationship Management στον ξενοδοχειακό κλάδο: η περίπτωση ξενοδοχείων της περιφέρειας Αττικής.

Degree: 2017, Panteion University of Social and Political Sciences; Πάντειο Πανεπιστήμιο Κοινωνικών και Πολιτικών Επιστημών

Tourism has become worldwide one of the major growth industries. In recent years, worldwide, the emphasis is on providing quality service to the tourist industry… (more)

Subjects/Keywords: Ξενοδοχεία; ΠΕΛΑΤΕΣ; Ικανοποίηση πελατών; Αφοσίωση; Ποιότητα; Hotels; Customers; Customer satisfaction; Customer Loyalty; Quality

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Sergopoulos, K. (2017). Η εφαρμογή του Customer Relationship Management στον ξενοδοχειακό κλάδο: η περίπτωση ξενοδοχείων της περιφέρειας Αττικής. (Thesis). Panteion University of Social and Political Sciences; Πάντειο Πανεπιστήμιο Κοινωνικών και Πολιτικών Επιστημών. Retrieved from http://hdl.handle.net/10442/hedi/40315

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Sergopoulos, Konstantinos. “Η εφαρμογή του Customer Relationship Management στον ξενοδοχειακό κλάδο: η περίπτωση ξενοδοχείων της περιφέρειας Αττικής.” 2017. Thesis, Panteion University of Social and Political Sciences; Πάντειο Πανεπιστήμιο Κοινωνικών και Πολιτικών Επιστημών. Accessed January 19, 2021. http://hdl.handle.net/10442/hedi/40315.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Sergopoulos, Konstantinos. “Η εφαρμογή του Customer Relationship Management στον ξενοδοχειακό κλάδο: η περίπτωση ξενοδοχείων της περιφέρειας Αττικής.” 2017. Web. 19 Jan 2021.

Vancouver:

Sergopoulos K. Η εφαρμογή του Customer Relationship Management στον ξενοδοχειακό κλάδο: η περίπτωση ξενοδοχείων της περιφέρειας Αττικής. [Internet] [Thesis]. Panteion University of Social and Political Sciences; Πάντειο Πανεπιστήμιο Κοινωνικών και Πολιτικών Επιστημών; 2017. [cited 2021 Jan 19]. Available from: http://hdl.handle.net/10442/hedi/40315.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Sergopoulos K. Η εφαρμογή του Customer Relationship Management στον ξενοδοχειακό κλάδο: η περίπτωση ξενοδοχείων της περιφέρειας Αττικής. [Thesis]. Panteion University of Social and Political Sciences; Πάντειο Πανεπιστήμιο Κοινωνικών και Πολιτικών Επιστημών; 2017. Available from: http://hdl.handle.net/10442/hedi/40315

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

7. Mesquita, Maria Julia de Moraes. Subsídios para o planejamento da qualidade em edifícios do segmento hoteleiro.

Degree: PhD, Engenharia de Construção Civil e Urbana, 2007, University of São Paulo

A elevada competitividade dos dias atuais e a conscientização do consumidor para a qualidade dos produtos delimitam um contexto no qual os edifícios são entendidos… (more)

Subjects/Keywords: Avaliação de desempenho; Building management; Business hotels; Gestão predial; Hotéis de negócios; Performance evaluation; Planejamento da qualidade; Qualidade; Quality; Quality plan

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Mesquita, M. J. d. M. (2007). Subsídios para o planejamento da qualidade em edifícios do segmento hoteleiro. (Doctoral Dissertation). University of São Paulo. Retrieved from http://www.teses.usp.br/teses/disponiveis/3/3146/tde-12072007-180738/ ;

Chicago Manual of Style (16th Edition):

Mesquita, Maria Julia de Moraes. “Subsídios para o planejamento da qualidade em edifícios do segmento hoteleiro.” 2007. Doctoral Dissertation, University of São Paulo. Accessed January 19, 2021. http://www.teses.usp.br/teses/disponiveis/3/3146/tde-12072007-180738/ ;.

MLA Handbook (7th Edition):

Mesquita, Maria Julia de Moraes. “Subsídios para o planejamento da qualidade em edifícios do segmento hoteleiro.” 2007. Web. 19 Jan 2021.

Vancouver:

Mesquita MJdM. Subsídios para o planejamento da qualidade em edifícios do segmento hoteleiro. [Internet] [Doctoral dissertation]. University of São Paulo; 2007. [cited 2021 Jan 19]. Available from: http://www.teses.usp.br/teses/disponiveis/3/3146/tde-12072007-180738/ ;.

Council of Science Editors:

Mesquita MJdM. Subsídios para o planejamento da qualidade em edifícios do segmento hoteleiro. [Doctoral Dissertation]. University of São Paulo; 2007. Available from: http://www.teses.usp.br/teses/disponiveis/3/3146/tde-12072007-180738/ ;


Cape Peninsula University of Technology

8. Lungiswa, Mbungwana Christine. Customer satisfaction in hotels in Cape Town .

Degree: 2009, Cape Peninsula University of Technology

 Customer satisfaction is one of the most important strategic mechanisms of best practice hotel organisations. Daily, managers and employees are continuously faced with the challenges… (more)

Subjects/Keywords: Customer satisfaction  – Hotels  – South Africa; Hospitality industry  – South Africa; Hotel management  – South Africa; Quality assurance  – South Africa; Consumer satisfaction  – Hotels  – South Africa

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APA (6th Edition):

Lungiswa, M. C. (2009). Customer satisfaction in hotels in Cape Town . (Thesis). Cape Peninsula University of Technology. Retrieved from http://etd.cput.ac.za/handle/20.500.11838/1220

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lungiswa, Mbungwana Christine. “Customer satisfaction in hotels in Cape Town .” 2009. Thesis, Cape Peninsula University of Technology. Accessed January 19, 2021. http://etd.cput.ac.za/handle/20.500.11838/1220.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lungiswa, Mbungwana Christine. “Customer satisfaction in hotels in Cape Town .” 2009. Web. 19 Jan 2021.

Vancouver:

Lungiswa MC. Customer satisfaction in hotels in Cape Town . [Internet] [Thesis]. Cape Peninsula University of Technology; 2009. [cited 2021 Jan 19]. Available from: http://etd.cput.ac.za/handle/20.500.11838/1220.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lungiswa MC. Customer satisfaction in hotels in Cape Town . [Thesis]. Cape Peninsula University of Technology; 2009. Available from: http://etd.cput.ac.za/handle/20.500.11838/1220

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

9. Mojzeš, Milena. MANAGERJI-COACHI SVOJIM ZAPOSLENIM.

Degree: 2012, Univerza v Mariboru

V današnjem burnem obdobju mednarodne globalne recesije morajo tudi podjetja v proces managementa vnesti nove, inovativne pristope. Managerji današnjega časa se morajo truditi, da angažirajo… (more)

Subjects/Keywords: Coaching; coach; management; manager; kakovost; vizija; poslanstvo; Sava Hotels & Resorts.; Coaching; coach; management; manager; quality; vision; mission; Sava Hotels & Resorts.; info:eu-repo/classification/udc/005

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Mojzeš, M. (2012). MANAGERJI-COACHI SVOJIM ZAPOSLENIM. (Masters Thesis). Univerza v Mariboru. Retrieved from https://dk.um.si/IzpisGradiva.php?id=22121 ; https://dk.um.si/Dokument.php?id=29675&dn= ; https://plus.si.cobiss.net/opac7/bib/11077660?lang=sl

Chicago Manual of Style (16th Edition):

Mojzeš, Milena. “MANAGERJI-COACHI SVOJIM ZAPOSLENIM.” 2012. Masters Thesis, Univerza v Mariboru. Accessed January 19, 2021. https://dk.um.si/IzpisGradiva.php?id=22121 ; https://dk.um.si/Dokument.php?id=29675&dn= ; https://plus.si.cobiss.net/opac7/bib/11077660?lang=sl.

MLA Handbook (7th Edition):

Mojzeš, Milena. “MANAGERJI-COACHI SVOJIM ZAPOSLENIM.” 2012. Web. 19 Jan 2021.

Vancouver:

Mojzeš M. MANAGERJI-COACHI SVOJIM ZAPOSLENIM. [Internet] [Masters thesis]. Univerza v Mariboru; 2012. [cited 2021 Jan 19]. Available from: https://dk.um.si/IzpisGradiva.php?id=22121 ; https://dk.um.si/Dokument.php?id=29675&dn= ; https://plus.si.cobiss.net/opac7/bib/11077660?lang=sl.

Council of Science Editors:

Mojzeš M. MANAGERJI-COACHI SVOJIM ZAPOSLENIM. [Masters Thesis]. Univerza v Mariboru; 2012. Available from: https://dk.um.si/IzpisGradiva.php?id=22121 ; https://dk.um.si/Dokument.php?id=29675&dn= ; https://plus.si.cobiss.net/opac7/bib/11077660?lang=sl


RMIT University

10. Sarhan, N. The relationship between Middle Eastern tourists' cultural values, expectations, perceptions, behavioural intentions and Gold Coast accommodation service quality.

Degree: 2011, RMIT University

 The purpose of this thesis is to examine the relationship between cultural values and the factors of service quality expectations, perceptions and behavioural intentions among… (more)

Subjects/Keywords: Fields of Research; Tourism; Middle Eastern tourists; Cultural values; Service quality; Expectations; Perceptions; Behavioural intentions; Tourist needs; Hotels and Holiday Apartments

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Sarhan, N. (2011). The relationship between Middle Eastern tourists' cultural values, expectations, perceptions, behavioural intentions and Gold Coast accommodation service quality. (Thesis). RMIT University. Retrieved from http://researchbank.rmit.edu.au/view/rmit:12002

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Sarhan, N. “The relationship between Middle Eastern tourists' cultural values, expectations, perceptions, behavioural intentions and Gold Coast accommodation service quality.” 2011. Thesis, RMIT University. Accessed January 19, 2021. http://researchbank.rmit.edu.au/view/rmit:12002.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Sarhan, N. “The relationship between Middle Eastern tourists' cultural values, expectations, perceptions, behavioural intentions and Gold Coast accommodation service quality.” 2011. Web. 19 Jan 2021.

Vancouver:

Sarhan N. The relationship between Middle Eastern tourists' cultural values, expectations, perceptions, behavioural intentions and Gold Coast accommodation service quality. [Internet] [Thesis]. RMIT University; 2011. [cited 2021 Jan 19]. Available from: http://researchbank.rmit.edu.au/view/rmit:12002.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Sarhan N. The relationship between Middle Eastern tourists' cultural values, expectations, perceptions, behavioural intentions and Gold Coast accommodation service quality. [Thesis]. RMIT University; 2011. Available from: http://researchbank.rmit.edu.au/view/rmit:12002

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

11. Mario Orestes Aguirre González. Gestão de satisfação e fidelidade do cliente na hotelaria :um estudo sobre os fatores que influenciam a satisfação e a fidelidade do turista internacional no Brasil.

Degree: 2005, Universidade Federal do Rio Grande do Norte

Esta tese objetivou o estudo dos fatores que contribuem para a satisfação e a fidelidade do cliente, enfocando o modelo norueguês de índice de satisfação… (more)

Subjects/Keywords: Qualidade; Satisfação do cliente; Fidelidade do cliente; Turismo e Hotelaria; ENGENHARIA DE PRODUCAO; Quality; Customers satisfaction; Customer satisfaction; Tourism and hotels

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

González, M. O. A. (2005). Gestão de satisfação e fidelidade do cliente na hotelaria :um estudo sobre os fatores que influenciam a satisfação e a fidelidade do turista internacional no Brasil. (Thesis). Universidade Federal do Rio Grande do Norte. Retrieved from http://bdtd.bczm.ufrn.br/tedesimplificado//tde_busca/arquivo.php?codArquivo=431

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

González, Mario Orestes Aguirre. “Gestão de satisfação e fidelidade do cliente na hotelaria :um estudo sobre os fatores que influenciam a satisfação e a fidelidade do turista internacional no Brasil.” 2005. Thesis, Universidade Federal do Rio Grande do Norte. Accessed January 19, 2021. http://bdtd.bczm.ufrn.br/tedesimplificado//tde_busca/arquivo.php?codArquivo=431.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

González, Mario Orestes Aguirre. “Gestão de satisfação e fidelidade do cliente na hotelaria :um estudo sobre os fatores que influenciam a satisfação e a fidelidade do turista internacional no Brasil.” 2005. Web. 19 Jan 2021.

Vancouver:

González MOA. Gestão de satisfação e fidelidade do cliente na hotelaria :um estudo sobre os fatores que influenciam a satisfação e a fidelidade do turista internacional no Brasil. [Internet] [Thesis]. Universidade Federal do Rio Grande do Norte; 2005. [cited 2021 Jan 19]. Available from: http://bdtd.bczm.ufrn.br/tedesimplificado//tde_busca/arquivo.php?codArquivo=431.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

González MOA. Gestão de satisfação e fidelidade do cliente na hotelaria :um estudo sobre os fatores que influenciam a satisfação e a fidelidade do turista internacional no Brasil. [Thesis]. Universidade Federal do Rio Grande do Norte; 2005. Available from: http://bdtd.bczm.ufrn.br/tedesimplificado//tde_busca/arquivo.php?codArquivo=431

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

12. Francisco de Assis Carlos. Gestão de satisfação e fidelidade do cliente: um estudo com turistas em hotéis.

Degree: 2004, Universidade Federal do Rio Grande do Norte

Esta tese de mestrado tem como estratégia de estudo os fatores que contribuem para a satisfação e fidelidade do cliente, enfocando o novo modelo de… (more)

Subjects/Keywords: Satisfação do consumidor; Fidelidade do cliente; Hotelaria Qualidade em serviço; ENGENHARIA DE PRODUCAO; Customer satisfaction; Customer fidelity; Service quality - Hotels

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Carlos, F. d. A. (2004). Gestão de satisfação e fidelidade do cliente: um estudo com turistas em hotéis. (Thesis). Universidade Federal do Rio Grande do Norte. Retrieved from http://bdtd.bczm.ufrn.br/tedesimplificado//tde_busca/arquivo.php?codArquivo=782

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Carlos, Francisco de Assis. “Gestão de satisfação e fidelidade do cliente: um estudo com turistas em hotéis.” 2004. Thesis, Universidade Federal do Rio Grande do Norte. Accessed January 19, 2021. http://bdtd.bczm.ufrn.br/tedesimplificado//tde_busca/arquivo.php?codArquivo=782.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Carlos, Francisco de Assis. “Gestão de satisfação e fidelidade do cliente: um estudo com turistas em hotéis.” 2004. Web. 19 Jan 2021.

Vancouver:

Carlos FdA. Gestão de satisfação e fidelidade do cliente: um estudo com turistas em hotéis. [Internet] [Thesis]. Universidade Federal do Rio Grande do Norte; 2004. [cited 2021 Jan 19]. Available from: http://bdtd.bczm.ufrn.br/tedesimplificado//tde_busca/arquivo.php?codArquivo=782.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Carlos FdA. Gestão de satisfação e fidelidade do cliente: um estudo com turistas em hotéis. [Thesis]. Universidade Federal do Rio Grande do Norte; 2004. Available from: http://bdtd.bczm.ufrn.br/tedesimplificado//tde_busca/arquivo.php?codArquivo=782

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Lincoln University

13. Channoi, Rachata. A comprehensive hierarchical model of beach resort hotel stays in Thailand: an empirical analysis.

Degree: 2014, Lincoln University

 Beach resort hotels are unique service organizations in terms of their long stay duration and high customer involvement. Currently, beach resort hotels are in a… (more)

Subjects/Keywords: Thailand; resort hotels; comprehensive hierarchical model; service quality; 1505 Marketing; 150604 Tourism Marketing; 150504 Marketing Measurement

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APA (6th Edition):

Channoi, R. (2014). A comprehensive hierarchical model of beach resort hotel stays in Thailand: an empirical analysis. (Thesis). Lincoln University. Retrieved from http://hdl.handle.net/10182/6426

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Channoi, Rachata. “A comprehensive hierarchical model of beach resort hotel stays in Thailand: an empirical analysis.” 2014. Thesis, Lincoln University. Accessed January 19, 2021. http://hdl.handle.net/10182/6426.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Channoi, Rachata. “A comprehensive hierarchical model of beach resort hotel stays in Thailand: an empirical analysis.” 2014. Web. 19 Jan 2021.

Vancouver:

Channoi R. A comprehensive hierarchical model of beach resort hotel stays in Thailand: an empirical analysis. [Internet] [Thesis]. Lincoln University; 2014. [cited 2021 Jan 19]. Available from: http://hdl.handle.net/10182/6426.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Channoi R. A comprehensive hierarchical model of beach resort hotel stays in Thailand: an empirical analysis. [Thesis]. Lincoln University; 2014. Available from: http://hdl.handle.net/10182/6426

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Universidade do Rio Grande do Norte

14. Pizzato, Leonardo da Costa. Melhoria de desempenho e ISO 9000: um estudo em empresas brasileiras do setor hoteleiro na perspectiva do Balanced Scorecard .

Degree: 2007, Universidade do Rio Grande do Norte

 This Thesis deals with the performance improvement on hotels that have adopted the ISO 9000 Quality Management Systems. It is researched the Brazilian hotels that… (more)

Subjects/Keywords: Gestão de qualidade; Desempenho estratégico; ISO 9000; Balanced Scorecard; Hotel; Quality management; Strategic management; ISO 9000; Balanced Scorecard; Hotels

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APA (6th Edition):

Pizzato, L. d. C. (2007). Melhoria de desempenho e ISO 9000: um estudo em empresas brasileiras do setor hoteleiro na perspectiva do Balanced Scorecard . (Thesis). Universidade do Rio Grande do Norte. Retrieved from http://repositorio.ufrn.br/handle/123456789/15109

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Pizzato, Leonardo da Costa. “Melhoria de desempenho e ISO 9000: um estudo em empresas brasileiras do setor hoteleiro na perspectiva do Balanced Scorecard .” 2007. Thesis, Universidade do Rio Grande do Norte. Accessed January 19, 2021. http://repositorio.ufrn.br/handle/123456789/15109.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Pizzato, Leonardo da Costa. “Melhoria de desempenho e ISO 9000: um estudo em empresas brasileiras do setor hoteleiro na perspectiva do Balanced Scorecard .” 2007. Web. 19 Jan 2021.

Vancouver:

Pizzato LdC. Melhoria de desempenho e ISO 9000: um estudo em empresas brasileiras do setor hoteleiro na perspectiva do Balanced Scorecard . [Internet] [Thesis]. Universidade do Rio Grande do Norte; 2007. [cited 2021 Jan 19]. Available from: http://repositorio.ufrn.br/handle/123456789/15109.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Pizzato LdC. Melhoria de desempenho e ISO 9000: um estudo em empresas brasileiras do setor hoteleiro na perspectiva do Balanced Scorecard . [Thesis]. Universidade do Rio Grande do Norte; 2007. Available from: http://repositorio.ufrn.br/handle/123456789/15109

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

15. Ojerinde, Babajide. Breakfast service quality in Restaurant Gui, Hilton Helsinki Airport hotel.

Degree: 2011, HAAGA-HELIA ammattikorkeakoulu

 The key issue in any organization operating in the service sector, hotels been part of them, is service quality. The extent to which the organization… (more)

Subjects/Keywords: aamiaiset; ruokailu; palvelut; laatu; asiakaspalvelu; asiakastyytyväisyys; hotellit; ravintolat; customer services; customer satisfaction; breakfasts; quality; hotels; restaurants

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APA (6th Edition):

Ojerinde, B. (2011). Breakfast service quality in Restaurant Gui, Hilton Helsinki Airport hotel. (Thesis). HAAGA-HELIA ammattikorkeakoulu. Retrieved from http://www.theseus.fi/handle/10024/25761

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ojerinde, Babajide. “Breakfast service quality in Restaurant Gui, Hilton Helsinki Airport hotel.” 2011. Thesis, HAAGA-HELIA ammattikorkeakoulu. Accessed January 19, 2021. http://www.theseus.fi/handle/10024/25761.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ojerinde, Babajide. “Breakfast service quality in Restaurant Gui, Hilton Helsinki Airport hotel.” 2011. Web. 19 Jan 2021.

Vancouver:

Ojerinde B. Breakfast service quality in Restaurant Gui, Hilton Helsinki Airport hotel. [Internet] [Thesis]. HAAGA-HELIA ammattikorkeakoulu; 2011. [cited 2021 Jan 19]. Available from: http://www.theseus.fi/handle/10024/25761.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ojerinde B. Breakfast service quality in Restaurant Gui, Hilton Helsinki Airport hotel. [Thesis]. HAAGA-HELIA ammattikorkeakoulu; 2011. Available from: http://www.theseus.fi/handle/10024/25761

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Luleå University of Technology

16. Strömgren, Olle. Analyzing service quality : a study among Peruvian resort hotels.

Degree: 2007, Luleå University of Technology

The study purpose is to identify which dimension that is the best predictor of overall service quality, in terms of generating an outcome that… (more)

Subjects/Keywords: Social Behaviour Law; service; quality; service quality; resorts; hospitality; hotels; Samhälls-; beteendevetenskap; juridik

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APA (6th Edition):

Strömgren, O. (2007). Analyzing service quality : a study among Peruvian resort hotels. (Thesis). Luleå University of Technology. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-56236

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Strömgren, Olle. “Analyzing service quality : a study among Peruvian resort hotels.” 2007. Thesis, Luleå University of Technology. Accessed January 19, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-56236.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Strömgren, Olle. “Analyzing service quality : a study among Peruvian resort hotels.” 2007. Web. 19 Jan 2021.

Vancouver:

Strömgren O. Analyzing service quality : a study among Peruvian resort hotels. [Internet] [Thesis]. Luleå University of Technology; 2007. [cited 2021 Jan 19]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-56236.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Strömgren O. Analyzing service quality : a study among Peruvian resort hotels. [Thesis]. Luleå University of Technology; 2007. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-56236

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

17. Kleban, Sofia. Culture in Service Quality Management at the Ibis hotels : Are cultural backgrounds being considered when working with service quality management in large hotel chains?.

Degree: Business Studies, 2011, Södertörn University College

  The aim of this thesis is to find out whether or not a guest’s cultural background is being considered when working with service quality(more)

Subjects/Keywords: hotel; hotels; culture; cultural; service; quality; management; background; difference; personnel; staff; organisation; failure; hotell; hotellkedja; kultur; skillnad; bakgrund; service; quality; management; personal; organisation

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APA (6th Edition):

Kleban, S. (2011). Culture in Service Quality Management at the Ibis hotels : Are cultural backgrounds being considered when working with service quality management in large hotel chains?. (Thesis). Södertörn University College. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-10889

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Kleban, Sofia. “Culture in Service Quality Management at the Ibis hotels : Are cultural backgrounds being considered when working with service quality management in large hotel chains?.” 2011. Thesis, Södertörn University College. Accessed January 19, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-10889.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Kleban, Sofia. “Culture in Service Quality Management at the Ibis hotels : Are cultural backgrounds being considered when working with service quality management in large hotel chains?.” 2011. Web. 19 Jan 2021.

Vancouver:

Kleban S. Culture in Service Quality Management at the Ibis hotels : Are cultural backgrounds being considered when working with service quality management in large hotel chains?. [Internet] [Thesis]. Södertörn University College; 2011. [cited 2021 Jan 19]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-10889.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Kleban S. Culture in Service Quality Management at the Ibis hotels : Are cultural backgrounds being considered when working with service quality management in large hotel chains?. [Thesis]. Södertörn University College; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-10889

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of North Texas

18. Getty, Juliet M. (Juliet Margolin). An Investigation of the Perception of Delivered Quality at Different Levels of Organizational Hierarchy in Services.

Degree: 1993, University of North Texas

 The overall purpose of this research was to add to existing theory of quality pertaining to the service provider's perception of quality. Quality in the… (more)

Subjects/Keywords: service industry; quality; hotels; Service industries  – Quality control.; Customer services.; Hotel management.

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APA (6th Edition):

Getty, J. M. (. M. (1993). An Investigation of the Perception of Delivered Quality at Different Levels of Organizational Hierarchy in Services. (Thesis). University of North Texas. Retrieved from https://digital.library.unt.edu/ark:/67531/metadc278751/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Getty, Juliet M (Juliet Margolin). “An Investigation of the Perception of Delivered Quality at Different Levels of Organizational Hierarchy in Services.” 1993. Thesis, University of North Texas. Accessed January 19, 2021. https://digital.library.unt.edu/ark:/67531/metadc278751/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Getty, Juliet M (Juliet Margolin). “An Investigation of the Perception of Delivered Quality at Different Levels of Organizational Hierarchy in Services.” 1993. Web. 19 Jan 2021.

Vancouver:

Getty JM(M. An Investigation of the Perception of Delivered Quality at Different Levels of Organizational Hierarchy in Services. [Internet] [Thesis]. University of North Texas; 1993. [cited 2021 Jan 19]. Available from: https://digital.library.unt.edu/ark:/67531/metadc278751/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Getty JM(M. An Investigation of the Perception of Delivered Quality at Different Levels of Organizational Hierarchy in Services. [Thesis]. University of North Texas; 1993. Available from: https://digital.library.unt.edu/ark:/67531/metadc278751/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Technical University of Lisbon

19. Paixão, Marta Catarino Nery. Práticas de gestão da qualidade e de gestão ambiental : impacto na performance dos estabelecimentos hoteleiros em Portugal.

Degree: 2014, Technical University of Lisbon

Mestrado em Ciências Empresariais

Segundo a literatura, as Práticas de Gestão da Qualidade e as Práticas de Gestão Ambiental contribuem para a melhoria da performance… (more)

Subjects/Keywords: Gestão da Qualidade; Práticas de Gestão Ambiental Básicas; Práticas de Gestão Ambiental Avançadas; Performance; Hotéis; Quality Management; Basic Environmental Management Practices; Advanced Environmental Management Practices; Performance; Hotels

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APA (6th Edition):

Paixão, M. C. N. (2014). Práticas de gestão da qualidade e de gestão ambiental : impacto na performance dos estabelecimentos hoteleiros em Portugal. (Thesis). Technical University of Lisbon. Retrieved from http://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/7519

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Paixão, Marta Catarino Nery. “Práticas de gestão da qualidade e de gestão ambiental : impacto na performance dos estabelecimentos hoteleiros em Portugal.” 2014. Thesis, Technical University of Lisbon. Accessed January 19, 2021. http://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/7519.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Paixão, Marta Catarino Nery. “Práticas de gestão da qualidade e de gestão ambiental : impacto na performance dos estabelecimentos hoteleiros em Portugal.” 2014. Web. 19 Jan 2021.

Vancouver:

Paixão MCN. Práticas de gestão da qualidade e de gestão ambiental : impacto na performance dos estabelecimentos hoteleiros em Portugal. [Internet] [Thesis]. Technical University of Lisbon; 2014. [cited 2021 Jan 19]. Available from: http://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/7519.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Paixão MCN. Práticas de gestão da qualidade e de gestão ambiental : impacto na performance dos estabelecimentos hoteleiros em Portugal. [Thesis]. Technical University of Lisbon; 2014. Available from: http://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/7519

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

20. Leonardo da Costa Pizzato. Melhoria de desempenho e ISO 9000: um estudo em empresas brasileiras do setor hoteleiro na perspectiva do Balanced Scorecard.

Degree: 2007, Universidade Federal do Rio Grande do Norte

This Thesis deals with the performance improvement on hotels that have adopted the ISO 9000 Quality Management Systems. It is researched the Brazilian hotels that… (more)

Subjects/Keywords: Hotel; Balanced Scorecard; ISO 9000; Desempenho estratégico; Gestão de qualidade; ENGENHARIA DE PRODUCAO; Quality management; Strategic management; ISO 9000; Balanced Scorecard; Hotels

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APA (6th Edition):

Pizzato, L. d. C. (2007). Melhoria de desempenho e ISO 9000: um estudo em empresas brasileiras do setor hoteleiro na perspectiva do Balanced Scorecard. (Thesis). Universidade Federal do Rio Grande do Norte. Retrieved from http://bdtd.bczm.ufrn.br/tedesimplificado//tde_busca/arquivo.php?codArquivo=1027

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Pizzato, Leonardo da Costa. “Melhoria de desempenho e ISO 9000: um estudo em empresas brasileiras do setor hoteleiro na perspectiva do Balanced Scorecard.” 2007. Thesis, Universidade Federal do Rio Grande do Norte. Accessed January 19, 2021. http://bdtd.bczm.ufrn.br/tedesimplificado//tde_busca/arquivo.php?codArquivo=1027.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Pizzato, Leonardo da Costa. “Melhoria de desempenho e ISO 9000: um estudo em empresas brasileiras do setor hoteleiro na perspectiva do Balanced Scorecard.” 2007. Web. 19 Jan 2021.

Vancouver:

Pizzato LdC. Melhoria de desempenho e ISO 9000: um estudo em empresas brasileiras do setor hoteleiro na perspectiva do Balanced Scorecard. [Internet] [Thesis]. Universidade Federal do Rio Grande do Norte; 2007. [cited 2021 Jan 19]. Available from: http://bdtd.bczm.ufrn.br/tedesimplificado//tde_busca/arquivo.php?codArquivo=1027.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Pizzato LdC. Melhoria de desempenho e ISO 9000: um estudo em empresas brasileiras do setor hoteleiro na perspectiva do Balanced Scorecard. [Thesis]. Universidade Federal do Rio Grande do Norte; 2007. Available from: http://bdtd.bczm.ufrn.br/tedesimplificado//tde_busca/arquivo.php?codArquivo=1027

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

21. Alsumait, Khaled. Guests' Waiting Experience at Hotels: Evidence From Saudi Arabia.

Degree: MS, Hospitality and Tourism Management (CAST), 2015, Rochester Institute of Technology

  The main purpose of this study was to explore guests’ waiting experience at hotels in Saudi Arabia, as well as the role of delay… (more)

Subjects/Keywords: Delay; Hospitality; Hotels; Recovery strategies; Service quality; Waiting experience

…time affect perceived service quality? 2. What do hotels provide in terms of engaging… …13 2.3. Delays and Perceptions of Service Quality and Satisfaction… …hotels have started to focus more directly on creating enjoyable staying experience for guests… …therefore the competition among hotels has increased, and many of these hotels seek to attract new… …guests as permanent customers. The quality of guests’ experiences during inevitable waiting… 

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APA (6th Edition):

Alsumait, K. (2015). Guests' Waiting Experience at Hotels: Evidence From Saudi Arabia. (Masters Thesis). Rochester Institute of Technology. Retrieved from https://scholarworks.rit.edu/theses/8657

Chicago Manual of Style (16th Edition):

Alsumait, Khaled. “Guests' Waiting Experience at Hotels: Evidence From Saudi Arabia.” 2015. Masters Thesis, Rochester Institute of Technology. Accessed January 19, 2021. https://scholarworks.rit.edu/theses/8657.

MLA Handbook (7th Edition):

Alsumait, Khaled. “Guests' Waiting Experience at Hotels: Evidence From Saudi Arabia.” 2015. Web. 19 Jan 2021.

Vancouver:

Alsumait K. Guests' Waiting Experience at Hotels: Evidence From Saudi Arabia. [Internet] [Masters thesis]. Rochester Institute of Technology; 2015. [cited 2021 Jan 19]. Available from: https://scholarworks.rit.edu/theses/8657.

Council of Science Editors:

Alsumait K. Guests' Waiting Experience at Hotels: Evidence From Saudi Arabia. [Masters Thesis]. Rochester Institute of Technology; 2015. Available from: https://scholarworks.rit.edu/theses/8657

22. Rančić Milica. Kvalitet proizvoda i usluga u velnes centrima kao faktor konkurentnosti hotela u Sloveniji.

Degree: 2019, University of Novi Sad

U  doktorskoj  disertaciji  predstavljena  je  problematika poslovanja  velnes  centara,  koji  predstavljaju  važan  deo ugostiteljskih  objekata,  prilagođavanje  obima  i  kvaliteta velnes  ponude  potrebama  velnes  turista, … (more)

Subjects/Keywords: Kvalitet usluge, velnes centri, konkurentnost, hoteli, velnes turizam, Slovenija, menadžment u hotelijerstvu; Quality of services, wellness centers, competitiveness, hotels, wellness tourism, Slovenia, hotel management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Milica, R. (2019). Kvalitet proizvoda i usluga u velnes centrima kao faktor konkurentnosti hotela u Sloveniji. (Thesis). University of Novi Sad. Retrieved from https://www.cris.uns.ac.rs/DownloadFileServlet/Disertacija155618398784648.pdf?controlNumber=(BISIS)110642&fileName=155618398784648.pdf&id=12827&source=OATD&language=en ; https://www.cris.uns.ac.rs/record.jsf?recordId=110642&source=OATD&language=en

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Milica, Rančić. “Kvalitet proizvoda i usluga u velnes centrima kao faktor konkurentnosti hotela u Sloveniji.” 2019. Thesis, University of Novi Sad. Accessed January 19, 2021. https://www.cris.uns.ac.rs/DownloadFileServlet/Disertacija155618398784648.pdf?controlNumber=(BISIS)110642&fileName=155618398784648.pdf&id=12827&source=OATD&language=en ; https://www.cris.uns.ac.rs/record.jsf?recordId=110642&source=OATD&language=en.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Milica, Rančić. “Kvalitet proizvoda i usluga u velnes centrima kao faktor konkurentnosti hotela u Sloveniji.” 2019. Web. 19 Jan 2021.

Vancouver:

Milica R. Kvalitet proizvoda i usluga u velnes centrima kao faktor konkurentnosti hotela u Sloveniji. [Internet] [Thesis]. University of Novi Sad; 2019. [cited 2021 Jan 19]. Available from: https://www.cris.uns.ac.rs/DownloadFileServlet/Disertacija155618398784648.pdf?controlNumber=(BISIS)110642&fileName=155618398784648.pdf&id=12827&source=OATD&language=en ; https://www.cris.uns.ac.rs/record.jsf?recordId=110642&source=OATD&language=en.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Milica R. Kvalitet proizvoda i usluga u velnes centrima kao faktor konkurentnosti hotela u Sloveniji. [Thesis]. University of Novi Sad; 2019. Available from: https://www.cris.uns.ac.rs/DownloadFileServlet/Disertacija155618398784648.pdf?controlNumber=(BISIS)110642&fileName=155618398784648.pdf&id=12827&source=OATD&language=en ; https://www.cris.uns.ac.rs/record.jsf?recordId=110642&source=OATD&language=en

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Universidade do Rio Grande do Norte

23. Romão, Kátia Yacyszyn Alves. Sistema de gestão da qualidade na hotelaria :um estudo comparativo da ISO 9000 com os modelos de classificação no Brasil .

Degree: 2006, Universidade do Rio Grande do Norte

Subjects/Keywords: Gestão de qualidade; Hotéis; Iso 9000; Modelos de classificação; Brasil; Quality management; Hotels; Service quality; Hospitality sector; ISO 9000

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Romão, K. Y. A. (2006). Sistema de gestão da qualidade na hotelaria :um estudo comparativo da ISO 9000 com os modelos de classificação no Brasil . (Masters Thesis). Universidade do Rio Grande do Norte. Retrieved from http://repositorio.ufrn.br/handle/123456789/14987

Chicago Manual of Style (16th Edition):

Romão, Kátia Yacyszyn Alves. “Sistema de gestão da qualidade na hotelaria :um estudo comparativo da ISO 9000 com os modelos de classificação no Brasil .” 2006. Masters Thesis, Universidade do Rio Grande do Norte. Accessed January 19, 2021. http://repositorio.ufrn.br/handle/123456789/14987.

MLA Handbook (7th Edition):

Romão, Kátia Yacyszyn Alves. “Sistema de gestão da qualidade na hotelaria :um estudo comparativo da ISO 9000 com os modelos de classificação no Brasil .” 2006. Web. 19 Jan 2021.

Vancouver:

Romão KYA. Sistema de gestão da qualidade na hotelaria :um estudo comparativo da ISO 9000 com os modelos de classificação no Brasil . [Internet] [Masters thesis]. Universidade do Rio Grande do Norte; 2006. [cited 2021 Jan 19]. Available from: http://repositorio.ufrn.br/handle/123456789/14987.

Council of Science Editors:

Romão KYA. Sistema de gestão da qualidade na hotelaria :um estudo comparativo da ISO 9000 com os modelos de classificação no Brasil . [Masters Thesis]. Universidade do Rio Grande do Norte; 2006. Available from: http://repositorio.ufrn.br/handle/123456789/14987

24. Vivian, Leticia Carvalho. A qualidade no serviço hoteleiro : um estudo de caso na cidade de Gramado-RS com base no modelo SERVQUAL.

Degree: 2016, Universidade de Caxias do Sul

O turismo é um dos setores que mais cresce, gerando emprego e renda em todo mundo, tornando-se um fator importante para o desenvolvimento econômico. Dentro… (more)

Subjects/Keywords: Administração de hotéis; Indústria de serviços - Avaliação - Controle de qualidade; Hotéis - Controle de qualidade; Turismo - Gramado (RS); Hotel management; Service industries - Valuation - Quality control; Hotels - Quality control; Tourist trade - Gramado (Brazil)

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Vivian, L. C. (2016). A qualidade no serviço hoteleiro : um estudo de caso na cidade de Gramado-RS com base no modelo SERVQUAL. (Masters Thesis). Universidade de Caxias do Sul. Retrieved from http://hdl.handle.net/11338/2476

Chicago Manual of Style (16th Edition):

Vivian, Leticia Carvalho. “A qualidade no serviço hoteleiro : um estudo de caso na cidade de Gramado-RS com base no modelo SERVQUAL.” 2016. Masters Thesis, Universidade de Caxias do Sul. Accessed January 19, 2021. http://hdl.handle.net/11338/2476.

MLA Handbook (7th Edition):

Vivian, Leticia Carvalho. “A qualidade no serviço hoteleiro : um estudo de caso na cidade de Gramado-RS com base no modelo SERVQUAL.” 2016. Web. 19 Jan 2021.

Vancouver:

Vivian LC. A qualidade no serviço hoteleiro : um estudo de caso na cidade de Gramado-RS com base no modelo SERVQUAL. [Internet] [Masters thesis]. Universidade de Caxias do Sul; 2016. [cited 2021 Jan 19]. Available from: http://hdl.handle.net/11338/2476.

Council of Science Editors:

Vivian LC. A qualidade no serviço hoteleiro : um estudo de caso na cidade de Gramado-RS com base no modelo SERVQUAL. [Masters Thesis]. Universidade de Caxias do Sul; 2016. Available from: http://hdl.handle.net/11338/2476


Universidade do Rio Grande do Norte

25. Romão, Kátia Yacyszyn Alves. Sistema de gestão da qualidade na hotelaria :um estudo comparativo da ISO 9000 com os modelos de classificação no Brasil .

Degree: 2006, Universidade do Rio Grande do Norte

Subjects/Keywords: Gestão de qualidade; Hotéis; Iso 9000; Modelos de classificação; Brasil; Quality management; Hotels; Service quality; Hospitality sector; ISO 9000

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Romão, K. Y. A. (2006). Sistema de gestão da qualidade na hotelaria :um estudo comparativo da ISO 9000 com os modelos de classificação no Brasil . (Thesis). Universidade do Rio Grande do Norte. Retrieved from http://repositorio.ufrn.br/handle/123456789/14987

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Romão, Kátia Yacyszyn Alves. “Sistema de gestão da qualidade na hotelaria :um estudo comparativo da ISO 9000 com os modelos de classificação no Brasil .” 2006. Thesis, Universidade do Rio Grande do Norte. Accessed January 19, 2021. http://repositorio.ufrn.br/handle/123456789/14987.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Romão, Kátia Yacyszyn Alves. “Sistema de gestão da qualidade na hotelaria :um estudo comparativo da ISO 9000 com os modelos de classificação no Brasil .” 2006. Web. 19 Jan 2021.

Vancouver:

Romão KYA. Sistema de gestão da qualidade na hotelaria :um estudo comparativo da ISO 9000 com os modelos de classificação no Brasil . [Internet] [Thesis]. Universidade do Rio Grande do Norte; 2006. [cited 2021 Jan 19]. Available from: http://repositorio.ufrn.br/handle/123456789/14987.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Romão KYA. Sistema de gestão da qualidade na hotelaria :um estudo comparativo da ISO 9000 com os modelos de classificação no Brasil . [Thesis]. Universidade do Rio Grande do Norte; 2006. Available from: http://repositorio.ufrn.br/handle/123456789/14987

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

26. Giannopoulos, Antonios. Balanced market orientation: conceptualization, empirical validation and impact on organizational performance in the services sector.

Degree: 2013, Athens University Economics and Business (AUEB); Οικονομικό Πανεπιστήμιο Αθηνών

The focus of market orientation rests on customers and is usually related to financial performance, although employees are considered the “heart and soul of services”,… (more)

Subjects/Keywords: Εσωτερικό μάρκετινγκ; Μάρκετινγκ; Μάρκετινγκ (προσανατολισμός); Ελληνικά ξενοδοχεία; Ελληνικός τουρισμός; Μάρκετινγκ υπηρεσιών; Ποιότητα υπηρεσιών; Τουρίστες; Ξενοδοχεία; Ξενοδοχειακές υπηρεσίες; Τουριστικό μάρκετινγκ; Μάρκετινγκ και επικοινωνία; Επιχειρησιακή απόδοση; Οργανωσιακή απόδοση; Οργανωσιακή κουλτούρα; Ξενοδοχειακός κλάδος; Ξενοδοχειακό μάρκετινγκ; Ελληνικός ξενοδοχειακός κλάδος; Ελληνικός τουρισμός; Internal marketing; Marketing services; Services marketing; Marketing; Tourism marketing; Hospitality marketing; Hospitality industry; Industry, hospitality; Greek tourism industry; Greek hotels; Hotels; Service quality; Internal service quality; Organisational culture; Organisational climate; Market orientation; Hotel industry

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Giannopoulos, A. (2013). Balanced market orientation: conceptualization, empirical validation and impact on organizational performance in the services sector. (Thesis). Athens University Economics and Business (AUEB); Οικονομικό Πανεπιστήμιο Αθηνών. Retrieved from http://hdl.handle.net/10442/hedi/46189

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Giannopoulos, Antonios. “Balanced market orientation: conceptualization, empirical validation and impact on organizational performance in the services sector.” 2013. Thesis, Athens University Economics and Business (AUEB); Οικονομικό Πανεπιστήμιο Αθηνών. Accessed January 19, 2021. http://hdl.handle.net/10442/hedi/46189.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Giannopoulos, Antonios. “Balanced market orientation: conceptualization, empirical validation and impact on organizational performance in the services sector.” 2013. Web. 19 Jan 2021.

Vancouver:

Giannopoulos A. Balanced market orientation: conceptualization, empirical validation and impact on organizational performance in the services sector. [Internet] [Thesis]. Athens University Economics and Business (AUEB); Οικονομικό Πανεπιστήμιο Αθηνών; 2013. [cited 2021 Jan 19]. Available from: http://hdl.handle.net/10442/hedi/46189.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Giannopoulos A. Balanced market orientation: conceptualization, empirical validation and impact on organizational performance in the services sector. [Thesis]. Athens University Economics and Business (AUEB); Οικονομικό Πανεπιστήμιο Αθηνών; 2013. Available from: http://hdl.handle.net/10442/hedi/46189

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

27. Buoro, Anarrita Bueno. Conforto térmico e eficiência energética em hotéis econômicos.

Degree: Mestrado, Tecnologia da Arquitetura, 2008, University of São Paulo

Este trabalho busca avaliar a eficiência energética e o conforto, em ambiente climatizado artificialmente, dos Hotéis Econômicos de redes internacionais em São Paulo. A avaliação… (more)

Subjects/Keywords: Air conditioning; Ar condicionado; Architectural project; Computational simulation; Conforto térmico; Desempenho energético; Desempenho térmico; Eficiência energética; Energy efficiency; Energy performance; Environmental quality; Hotéis econômicos; Hotel; Hotels; Projeto de arquitetura; Qualidade ambiental; Simulação computacional; Thermal comfort; Thermal performance

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Buoro, A. B. (2008). Conforto térmico e eficiência energética em hotéis econômicos. (Masters Thesis). University of São Paulo. Retrieved from http://www.teses.usp.br/teses/disponiveis/16/16132/tde-21012010-161120/ ;

Chicago Manual of Style (16th Edition):

Buoro, Anarrita Bueno. “Conforto térmico e eficiência energética em hotéis econômicos.” 2008. Masters Thesis, University of São Paulo. Accessed January 19, 2021. http://www.teses.usp.br/teses/disponiveis/16/16132/tde-21012010-161120/ ;.

MLA Handbook (7th Edition):

Buoro, Anarrita Bueno. “Conforto térmico e eficiência energética em hotéis econômicos.” 2008. Web. 19 Jan 2021.

Vancouver:

Buoro AB. Conforto térmico e eficiência energética em hotéis econômicos. [Internet] [Masters thesis]. University of São Paulo; 2008. [cited 2021 Jan 19]. Available from: http://www.teses.usp.br/teses/disponiveis/16/16132/tde-21012010-161120/ ;.

Council of Science Editors:

Buoro AB. Conforto térmico e eficiência energética em hotéis econômicos. [Masters Thesis]. University of São Paulo; 2008. Available from: http://www.teses.usp.br/teses/disponiveis/16/16132/tde-21012010-161120/ ;


Universidade do Rio Grande do Norte

28. González, Mario Orestes Aguirre. Gestão de satisfação e fidelidade do cliente na hotelaria :um estudo sobre os fatores que influenciam a satisfação e a fidelidade do turista internacional no Brasil .

Degree: 2006, Universidade do Rio Grande do Norte

 The objective of this thesis was studying the factors which contribute to customer s satisfaction and loyalty, focusing the Norwegian model of satisfaction and loyalty… (more)

Subjects/Keywords: Qualidade; Satisfação do cliente; Fidelidade do cliente; Turismo e Hotelaria; Quality; Customer s satisfaction; Customer satisfaction; Tourism and hotels

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

González, M. O. A. (2006). Gestão de satisfação e fidelidade do cliente na hotelaria :um estudo sobre os fatores que influenciam a satisfação e a fidelidade do turista internacional no Brasil . (Masters Thesis). Universidade do Rio Grande do Norte. Retrieved from http://repositorio.ufrn.br/handle/123456789/14986

Chicago Manual of Style (16th Edition):

González, Mario Orestes Aguirre. “Gestão de satisfação e fidelidade do cliente na hotelaria :um estudo sobre os fatores que influenciam a satisfação e a fidelidade do turista internacional no Brasil .” 2006. Masters Thesis, Universidade do Rio Grande do Norte. Accessed January 19, 2021. http://repositorio.ufrn.br/handle/123456789/14986.

MLA Handbook (7th Edition):

González, Mario Orestes Aguirre. “Gestão de satisfação e fidelidade do cliente na hotelaria :um estudo sobre os fatores que influenciam a satisfação e a fidelidade do turista internacional no Brasil .” 2006. Web. 19 Jan 2021.

Vancouver:

González MOA. Gestão de satisfação e fidelidade do cliente na hotelaria :um estudo sobre os fatores que influenciam a satisfação e a fidelidade do turista internacional no Brasil . [Internet] [Masters thesis]. Universidade do Rio Grande do Norte; 2006. [cited 2021 Jan 19]. Available from: http://repositorio.ufrn.br/handle/123456789/14986.

Council of Science Editors:

González MOA. Gestão de satisfação e fidelidade do cliente na hotelaria :um estudo sobre os fatores que influenciam a satisfação e a fidelidade do turista internacional no Brasil . [Masters Thesis]. Universidade do Rio Grande do Norte; 2006. Available from: http://repositorio.ufrn.br/handle/123456789/14986


Universidade do Rio Grande do Norte

29. Carlos, Francisco de Assis. Gestão de satisfação e fidelidade do cliente: um estudo com turistas em hotéis .

Degree: 2006, Universidade do Rio Grande do Norte

 This Thesis deals with a study on customer satisfaction and loyalty focusing on a model of factors antecedents of customer satisfaction and loyalty. The model… (more)

Subjects/Keywords: Satisfação do consumidor; Fidelidade do cliente; Hotelaria Qualidade em serviço; Customer satisfaction; Customer fidelity; Service quality - Hotels

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Carlos, F. d. A. (2006). Gestão de satisfação e fidelidade do cliente: um estudo com turistas em hotéis . (Masters Thesis). Universidade do Rio Grande do Norte. Retrieved from http://repositorio.ufrn.br/handle/123456789/15076

Chicago Manual of Style (16th Edition):

Carlos, Francisco de Assis. “Gestão de satisfação e fidelidade do cliente: um estudo com turistas em hotéis .” 2006. Masters Thesis, Universidade do Rio Grande do Norte. Accessed January 19, 2021. http://repositorio.ufrn.br/handle/123456789/15076.

MLA Handbook (7th Edition):

Carlos, Francisco de Assis. “Gestão de satisfação e fidelidade do cliente: um estudo com turistas em hotéis .” 2006. Web. 19 Jan 2021.

Vancouver:

Carlos FdA. Gestão de satisfação e fidelidade do cliente: um estudo com turistas em hotéis . [Internet] [Masters thesis]. Universidade do Rio Grande do Norte; 2006. [cited 2021 Jan 19]. Available from: http://repositorio.ufrn.br/handle/123456789/15076.

Council of Science Editors:

Carlos FdA. Gestão de satisfação e fidelidade do cliente: um estudo com turistas em hotéis . [Masters Thesis]. Universidade do Rio Grande do Norte; 2006. Available from: http://repositorio.ufrn.br/handle/123456789/15076


Universidade do Rio Grande do Norte

30. Pizzato, Leonardo da Costa. Melhoria de desempenho e ISO 9000: um estudo em empresas brasileiras do setor hoteleiro na perspectiva do Balanced Scorecard .

Degree: 2007, Universidade do Rio Grande do Norte

 This Thesis deals with the performance improvement on hotels that have adopted the ISO 9000 Quality Management Systems. It is researched the Brazilian hotels that… (more)

Subjects/Keywords: Gestão de qualidade; Desempenho estratégico; ISO 9000; Balanced Scorecard; Hotel; Quality management; Strategic management; ISO 9000; Balanced Scorecard; Hotels

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Pizzato, L. d. C. (2007). Melhoria de desempenho e ISO 9000: um estudo em empresas brasileiras do setor hoteleiro na perspectiva do Balanced Scorecard . (Masters Thesis). Universidade do Rio Grande do Norte. Retrieved from http://repositorio.ufrn.br/handle/123456789/15109

Chicago Manual of Style (16th Edition):

Pizzato, Leonardo da Costa. “Melhoria de desempenho e ISO 9000: um estudo em empresas brasileiras do setor hoteleiro na perspectiva do Balanced Scorecard .” 2007. Masters Thesis, Universidade do Rio Grande do Norte. Accessed January 19, 2021. http://repositorio.ufrn.br/handle/123456789/15109.

MLA Handbook (7th Edition):

Pizzato, Leonardo da Costa. “Melhoria de desempenho e ISO 9000: um estudo em empresas brasileiras do setor hoteleiro na perspectiva do Balanced Scorecard .” 2007. Web. 19 Jan 2021.

Vancouver:

Pizzato LdC. Melhoria de desempenho e ISO 9000: um estudo em empresas brasileiras do setor hoteleiro na perspectiva do Balanced Scorecard . [Internet] [Masters thesis]. Universidade do Rio Grande do Norte; 2007. [cited 2021 Jan 19]. Available from: http://repositorio.ufrn.br/handle/123456789/15109.

Council of Science Editors:

Pizzato LdC. Melhoria de desempenho e ISO 9000: um estudo em empresas brasileiras do setor hoteleiro na perspectiva do Balanced Scorecard . [Masters Thesis]. Universidade do Rio Grande do Norte; 2007. Available from: http://repositorio.ufrn.br/handle/123456789/15109

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