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You searched for subject:(model for service quality management). Showing records 1 – 30 of 194455 total matches.

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Univerzitet u Beogradu

1. Velimirović, Dragana D., 1976-. Модел управљања квалитетом услуге.

Degree: Mašinski fakultet, 2016, Univerzitet u Beogradu

Машинство - Моторна возила / Mechanical engineering - Motor vehicles

Квалитет је данас један од кључних фактора за препознавање неког производа односно произвођача на тржишту.… (more)

Subjects/Keywords: maintenance of motor vehicles; authorized services; Quality of service; quality indicators; quality factors; model for determining the service quality; model for service quality management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Velimirović, Dragana D., 1. (2016). Модел управљања квалитетом услуге. (Thesis). Univerzitet u Beogradu. Retrieved from https://fedorabg.bg.ac.rs/fedora/get/o:13773/bdef:Content/get

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Velimirović, Dragana D., 1976-. “Модел управљања квалитетом услуге.” 2016. Thesis, Univerzitet u Beogradu. Accessed April 03, 2020. https://fedorabg.bg.ac.rs/fedora/get/o:13773/bdef:Content/get.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Velimirović, Dragana D., 1976-. “Модел управљања квалитетом услуге.” 2016. Web. 03 Apr 2020.

Vancouver:

Velimirović, Dragana D. 1. Модел управљања квалитетом услуге. [Internet] [Thesis]. Univerzitet u Beogradu; 2016. [cited 2020 Apr 03]. Available from: https://fedorabg.bg.ac.rs/fedora/get/o:13773/bdef:Content/get.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Velimirović, Dragana D. 1. Модел управљања квалитетом услуге. [Thesis]. Univerzitet u Beogradu; 2016. Available from: https://fedorabg.bg.ac.rs/fedora/get/o:13773/bdef:Content/get

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

2. Moschoti, Maria. Αξιολόγηση του επιπέδου ποιότητας των υπηρεσιών που παρέχει η ελληνική δημόσια διοίκηση στον πολίτη: η περίπτωση των Κέντρων Εξυπηρέτησης Πολιτών (ΚΕΠ).

Degree: 2019, National and Kapodistrian University of Athens; Εθνικό και Καποδιστριακό Πανεπιστήμιο Αθηνών (ΕΚΠΑ)

The current thesis addresses the quality of services offered to citizens by the Greek public administration through the Citizens’ Service Centers (CSCs), known as ‘KEP’.… (more)

Subjects/Keywords: Δημόσια διοίκηση; Πολίτης; Νέο δημόσιο μάνατζμεντ (Ν.Δ.Μ.); Διοίκηση ολικής ποιότητας; Ποιότητα υπηρεσιών; Μοντέλο μέτρησης της ποιότητας υπηρεσιών SERVQUAL; Κέντρα Εξυπηρέτησης Πολιτών (ΚΕΠ); Public administration; Citizen; New public management; Total quality management; Service quality; SERVQUAL model for measuring service quality; Citizens’ Service Centers (KEP)

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APA (6th Edition):

Moschoti, M. (2019). Αξιολόγηση του επιπέδου ποιότητας των υπηρεσιών που παρέχει η ελληνική δημόσια διοίκηση στον πολίτη: η περίπτωση των Κέντρων Εξυπηρέτησης Πολιτών (ΚΕΠ). (Thesis). National and Kapodistrian University of Athens; Εθνικό και Καποδιστριακό Πανεπιστήμιο Αθηνών (ΕΚΠΑ). Retrieved from http://hdl.handle.net/10442/hedi/45904

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Moschoti, Maria. “Αξιολόγηση του επιπέδου ποιότητας των υπηρεσιών που παρέχει η ελληνική δημόσια διοίκηση στον πολίτη: η περίπτωση των Κέντρων Εξυπηρέτησης Πολιτών (ΚΕΠ).” 2019. Thesis, National and Kapodistrian University of Athens; Εθνικό και Καποδιστριακό Πανεπιστήμιο Αθηνών (ΕΚΠΑ). Accessed April 03, 2020. http://hdl.handle.net/10442/hedi/45904.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Moschoti, Maria. “Αξιολόγηση του επιπέδου ποιότητας των υπηρεσιών που παρέχει η ελληνική δημόσια διοίκηση στον πολίτη: η περίπτωση των Κέντρων Εξυπηρέτησης Πολιτών (ΚΕΠ).” 2019. Web. 03 Apr 2020.

Vancouver:

Moschoti M. Αξιολόγηση του επιπέδου ποιότητας των υπηρεσιών που παρέχει η ελληνική δημόσια διοίκηση στον πολίτη: η περίπτωση των Κέντρων Εξυπηρέτησης Πολιτών (ΚΕΠ). [Internet] [Thesis]. National and Kapodistrian University of Athens; Εθνικό και Καποδιστριακό Πανεπιστήμιο Αθηνών (ΕΚΠΑ); 2019. [cited 2020 Apr 03]. Available from: http://hdl.handle.net/10442/hedi/45904.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Moschoti M. Αξιολόγηση του επιπέδου ποιότητας των υπηρεσιών που παρέχει η ελληνική δημόσια διοίκηση στον πολίτη: η περίπτωση των Κέντρων Εξυπηρέτησης Πολιτών (ΚΕΠ). [Thesis]. National and Kapodistrian University of Athens; Εθνικό και Καποδιστριακό Πανεπιστήμιο Αθηνών (ΕΚΠΑ); 2019. Available from: http://hdl.handle.net/10442/hedi/45904

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of KwaZulu-Natal

3. Naidoo, Vannie. Investigating service quality perceptions in tertiary institutions : the case of University of KwaZulu-Natal.

Degree: Management, 2012, University of KwaZulu-Natal

 The study aimed to gain insight into staff and student perceptions of service quality at tertiary institutions. As noted in the literature review, service marketing… (more)

Subjects/Keywords: Management.; Service quality.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Naidoo, V. (2012). Investigating service quality perceptions in tertiary institutions : the case of University of KwaZulu-Natal. (Thesis). University of KwaZulu-Natal. Retrieved from http://hdl.handle.net/10413/14668

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Naidoo, Vannie. “Investigating service quality perceptions in tertiary institutions : the case of University of KwaZulu-Natal.” 2012. Thesis, University of KwaZulu-Natal. Accessed April 03, 2020. http://hdl.handle.net/10413/14668.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Naidoo, Vannie. “Investigating service quality perceptions in tertiary institutions : the case of University of KwaZulu-Natal.” 2012. Web. 03 Apr 2020.

Vancouver:

Naidoo V. Investigating service quality perceptions in tertiary institutions : the case of University of KwaZulu-Natal. [Internet] [Thesis]. University of KwaZulu-Natal; 2012. [cited 2020 Apr 03]. Available from: http://hdl.handle.net/10413/14668.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Naidoo V. Investigating service quality perceptions in tertiary institutions : the case of University of KwaZulu-Natal. [Thesis]. University of KwaZulu-Natal; 2012. Available from: http://hdl.handle.net/10413/14668

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Alberta

4. Chen, Xian. A Service Quality Based Evaluation Model for SaaS Systems.

Degree: PhD, Department of Computing Science, 2010, University of Alberta

 With the emergence of a new service delivery model, Software-as-a-Service (SaaS), interest in quality management in the planning and operation of SaaS systems is increasing… (more)

Subjects/Keywords: SaaS Evaluation Model; Service Quality Management; Value Co-Creation

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APA (6th Edition):

Chen, X. (2010). A Service Quality Based Evaluation Model for SaaS Systems. (Doctoral Dissertation). University of Alberta. Retrieved from https://era.library.ualberta.ca/files/cn69m5205

Chicago Manual of Style (16th Edition):

Chen, Xian. “A Service Quality Based Evaluation Model for SaaS Systems.” 2010. Doctoral Dissertation, University of Alberta. Accessed April 03, 2020. https://era.library.ualberta.ca/files/cn69m5205.

MLA Handbook (7th Edition):

Chen, Xian. “A Service Quality Based Evaluation Model for SaaS Systems.” 2010. Web. 03 Apr 2020.

Vancouver:

Chen X. A Service Quality Based Evaluation Model for SaaS Systems. [Internet] [Doctoral dissertation]. University of Alberta; 2010. [cited 2020 Apr 03]. Available from: https://era.library.ualberta.ca/files/cn69m5205.

Council of Science Editors:

Chen X. A Service Quality Based Evaluation Model for SaaS Systems. [Doctoral Dissertation]. University of Alberta; 2010. Available from: https://era.library.ualberta.ca/files/cn69m5205


University of Pretoria

5. Hirst, Bradley. Investigating the impact of a shared services intermediation on the perceptions of B2B buyer-supplier relationship benefits.

Degree: MBA, Gordon Institute of Business Science (GIBS), 2013, University of Pretoria

 It is clear that there is a strong drive for organisations to adopt the shared service model with the intention to gain some economic benefits.… (more)

Subjects/Keywords: UCTD; Business to business enviroments; Shared service model; Quality relationship management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Hirst, B. (2013). Investigating the impact of a shared services intermediation on the perceptions of B2B buyer-supplier relationship benefits. (Masters Thesis). University of Pretoria. Retrieved from http://hdl.handle.net/2263/40775

Chicago Manual of Style (16th Edition):

Hirst, Bradley. “Investigating the impact of a shared services intermediation on the perceptions of B2B buyer-supplier relationship benefits.” 2013. Masters Thesis, University of Pretoria. Accessed April 03, 2020. http://hdl.handle.net/2263/40775.

MLA Handbook (7th Edition):

Hirst, Bradley. “Investigating the impact of a shared services intermediation on the perceptions of B2B buyer-supplier relationship benefits.” 2013. Web. 03 Apr 2020.

Vancouver:

Hirst B. Investigating the impact of a shared services intermediation on the perceptions of B2B buyer-supplier relationship benefits. [Internet] [Masters thesis]. University of Pretoria; 2013. [cited 2020 Apr 03]. Available from: http://hdl.handle.net/2263/40775.

Council of Science Editors:

Hirst B. Investigating the impact of a shared services intermediation on the perceptions of B2B buyer-supplier relationship benefits. [Masters Thesis]. University of Pretoria; 2013. Available from: http://hdl.handle.net/2263/40775


University of KwaZulu-Natal

6. Maharaj, Rajin. Customer service quality provided by residential estate agents in the Durban area.

Degree: 2015, University of KwaZulu-Natal

 The ‘service’ sector is a major contributor towards international and national gross domestic products (GDP). However the phenomenal growth in the services sector has to… (more)

Subjects/Keywords: Theses - Management Studies.; Service sector.; Real-estate brokerage.; Estate agency.; Service quality model.

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APA (6th Edition):

Maharaj, R. (2015). Customer service quality provided by residential estate agents in the Durban area. (Thesis). University of KwaZulu-Natal. Retrieved from http://hdl.handle.net/10413/16214

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Maharaj, Rajin. “Customer service quality provided by residential estate agents in the Durban area.” 2015. Thesis, University of KwaZulu-Natal. Accessed April 03, 2020. http://hdl.handle.net/10413/16214.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Maharaj, Rajin. “Customer service quality provided by residential estate agents in the Durban area.” 2015. Web. 03 Apr 2020.

Vancouver:

Maharaj R. Customer service quality provided by residential estate agents in the Durban area. [Internet] [Thesis]. University of KwaZulu-Natal; 2015. [cited 2020 Apr 03]. Available from: http://hdl.handle.net/10413/16214.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Maharaj R. Customer service quality provided by residential estate agents in the Durban area. [Thesis]. University of KwaZulu-Natal; 2015. Available from: http://hdl.handle.net/10413/16214

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of North Texas

7. Boakye, Kwabena G. A Relationship-based Cross National Customer Decision-making Model in the Service Industry.

Degree: 2013, University of North Texas

 In 2012, the CIA World Fact Book showed that the service sector contributed about 76.6% and 51.4% of the 2010 gross national product of both… (more)

Subjects/Keywords: Mass service; service quality; investment model; committment

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APA (6th Edition):

Boakye, K. G. (2013). A Relationship-based Cross National Customer Decision-making Model in the Service Industry. (Thesis). University of North Texas. Retrieved from https://digital.library.unt.edu/ark:/67531/metadc283834/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Boakye, Kwabena G. “A Relationship-based Cross National Customer Decision-making Model in the Service Industry.” 2013. Thesis, University of North Texas. Accessed April 03, 2020. https://digital.library.unt.edu/ark:/67531/metadc283834/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Boakye, Kwabena G. “A Relationship-based Cross National Customer Decision-making Model in the Service Industry.” 2013. Web. 03 Apr 2020.

Vancouver:

Boakye KG. A Relationship-based Cross National Customer Decision-making Model in the Service Industry. [Internet] [Thesis]. University of North Texas; 2013. [cited 2020 Apr 03]. Available from: https://digital.library.unt.edu/ark:/67531/metadc283834/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Boakye KG. A Relationship-based Cross National Customer Decision-making Model in the Service Industry. [Thesis]. University of North Texas; 2013. Available from: https://digital.library.unt.edu/ark:/67531/metadc283834/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

8. Liu, Chun-Liang. Study on Service-Oriented Medical Quality Management Model.

Degree: Master, Information Management, 2010, NSYSU

 After the implementation of national health insurance, the health care industry has entered into a new era. The public not only ask the hospital for… (more)

Subjects/Keywords: Service-Oriented Medical Quality Management Model; Information System; Organizational Structure; Business Processes; Structure-Behavior Coalescence

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APA (6th Edition):

Liu, C. (2010). Study on Service-Oriented Medical Quality Management Model. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0621110-192203

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Liu, Chun-Liang. “Study on Service-Oriented Medical Quality Management Model.” 2010. Thesis, NSYSU. Accessed April 03, 2020. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0621110-192203.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Liu, Chun-Liang. “Study on Service-Oriented Medical Quality Management Model.” 2010. Web. 03 Apr 2020.

Vancouver:

Liu C. Study on Service-Oriented Medical Quality Management Model. [Internet] [Thesis]. NSYSU; 2010. [cited 2020 Apr 03]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0621110-192203.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Liu C. Study on Service-Oriented Medical Quality Management Model. [Thesis]. NSYSU; 2010. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0621110-192203

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

9. Fang, Tzu-yun. The study of new employee's resign tendency analization how it is correlate to the enterprise recrument services satisfaction survey.

Degree: Master, Human Resource Management, 2016, NSYSU

 The study of new employee's resign tendency analization how it is correlate to the enterprise recrument services satisfaction survey. Electronic industry is the most important… (more)

Subjects/Keywords: Job involvement; resignationinclination; Quality of Service; Job performance; Recruitment Management; Kano's Model; Job satisfaction

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Fang, T. (2016). The study of new employee's resign tendency analization how it is correlate to the enterprise recrument services satisfaction survey. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0721116-203455

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Fang, Tzu-yun. “The study of new employee's resign tendency analization how it is correlate to the enterprise recrument services satisfaction survey.” 2016. Thesis, NSYSU. Accessed April 03, 2020. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0721116-203455.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Fang, Tzu-yun. “The study of new employee's resign tendency analization how it is correlate to the enterprise recrument services satisfaction survey.” 2016. Web. 03 Apr 2020.

Vancouver:

Fang T. The study of new employee's resign tendency analization how it is correlate to the enterprise recrument services satisfaction survey. [Internet] [Thesis]. NSYSU; 2016. [cited 2020 Apr 03]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0721116-203455.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Fang T. The study of new employee's resign tendency analization how it is correlate to the enterprise recrument services satisfaction survey. [Thesis]. NSYSU; 2016. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0721116-203455

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

10. Kaya, Şeyda. Yatan hasta kalite algısının servqual temelli analiz ve kalite fonksiyonu yayılımı ile değerlendirilmesi: Eskişehir Devlet Hastanesi’nde bir uygulama .

Degree: ESOGÜ, Mühendislik Fakültesi, Endüstri Mühendisliği, 2015, Eskisehir Osmangazi University

 Küresel dünya düzeninin getirmiş olduğu sıkı rekabet koşulları, maliyete verilen önemin artması ve değişen müşteri ihtiyaçları sağlık işletmelerini derinden etkilemektedir. Sağlık işletmesi olan hastanelerin de… (more)

Subjects/Keywords: Algılanan Hizmet Kalitesi; Beklenen Hizmet Kalitesi; Hizmet Kalitesi Ölçümü; Müşteri Memnuniyeti; Müşteri İlişkileri Yönetimi; Sağlık Hizmeti; SERVQUAL Modeli; Kalite Fonksiyonu Yayılımı; Kalite Evi; Perceived Service Quality; Expected Service Quality; Service Quality Measurement; Customer Satisfaction; Customer Relationship Management; Healthcare Service; SERVQUAL Model; Quality Function Deployment; House Of Quality

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APA (6th Edition):

Kaya, . (2015). Yatan hasta kalite algısının servqual temelli analiz ve kalite fonksiyonu yayılımı ile değerlendirilmesi: Eskişehir Devlet Hastanesi’nde bir uygulama . (Thesis). Eskisehir Osmangazi University. Retrieved from http://hdl.handle.net/11684/524

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Kaya, Şeyda. “Yatan hasta kalite algısının servqual temelli analiz ve kalite fonksiyonu yayılımı ile değerlendirilmesi: Eskişehir Devlet Hastanesi’nde bir uygulama .” 2015. Thesis, Eskisehir Osmangazi University. Accessed April 03, 2020. http://hdl.handle.net/11684/524.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Kaya, Şeyda. “Yatan hasta kalite algısının servqual temelli analiz ve kalite fonksiyonu yayılımı ile değerlendirilmesi: Eskişehir Devlet Hastanesi’nde bir uygulama .” 2015. Web. 03 Apr 2020.

Vancouver:

Kaya . Yatan hasta kalite algısının servqual temelli analiz ve kalite fonksiyonu yayılımı ile değerlendirilmesi: Eskişehir Devlet Hastanesi’nde bir uygulama . [Internet] [Thesis]. Eskisehir Osmangazi University; 2015. [cited 2020 Apr 03]. Available from: http://hdl.handle.net/11684/524.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Kaya . Yatan hasta kalite algısının servqual temelli analiz ve kalite fonksiyonu yayılımı ile değerlendirilmesi: Eskişehir Devlet Hastanesi’nde bir uygulama . [Thesis]. Eskisehir Osmangazi University; 2015. Available from: http://hdl.handle.net/11684/524

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

11. Šebela, Gregor. MODEL POVEZOVANJA POSLOVNIH UPORABNIKOV V ŠIROKOPASOVNIH OMREŽJIH.

Degree: 2013, Univerza v Mariboru

V magistrski nalogi opisujemo model povezovanja poslovnih uporabnikov v širokopasovnih omrežjih. Model povezovanja služi kot osnova za ponujanje omrežnih storitev poslovnim uporabnikom. Poslovni uporabniki uporabljajo… (more)

Subjects/Keywords: - omrežni model - širokopasovna omrežja - MPLS-TP - upravljanje omrežja - kakovost storitev; - network model - broadband networks - MPLS-TP - network management - quality of service

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APA (6th Edition):

Šebela, G. (2013). MODEL POVEZOVANJA POSLOVNIH UPORABNIKOV V ŠIROKOPASOVNIH OMREŽJIH. (Masters Thesis). Univerza v Mariboru. Retrieved from https://dk.um.si/IzpisGradiva.php?id=42382 ; https://dk.um.si/Dokument.php?id=59220&dn=

Chicago Manual of Style (16th Edition):

Šebela, Gregor. “MODEL POVEZOVANJA POSLOVNIH UPORABNIKOV V ŠIROKOPASOVNIH OMREŽJIH.” 2013. Masters Thesis, Univerza v Mariboru. Accessed April 03, 2020. https://dk.um.si/IzpisGradiva.php?id=42382 ; https://dk.um.si/Dokument.php?id=59220&dn=.

MLA Handbook (7th Edition):

Šebela, Gregor. “MODEL POVEZOVANJA POSLOVNIH UPORABNIKOV V ŠIROKOPASOVNIH OMREŽJIH.” 2013. Web. 03 Apr 2020.

Vancouver:

Šebela G. MODEL POVEZOVANJA POSLOVNIH UPORABNIKOV V ŠIROKOPASOVNIH OMREŽJIH. [Internet] [Masters thesis]. Univerza v Mariboru; 2013. [cited 2020 Apr 03]. Available from: https://dk.um.si/IzpisGradiva.php?id=42382 ; https://dk.um.si/Dokument.php?id=59220&dn=.

Council of Science Editors:

Šebela G. MODEL POVEZOVANJA POSLOVNIH UPORABNIKOV V ŠIROKOPASOVNIH OMREŽJIH. [Masters Thesis]. Univerza v Mariboru; 2013. Available from: https://dk.um.si/IzpisGradiva.php?id=42382 ; https://dk.um.si/Dokument.php?id=59220&dn=


Cape Peninsula University of Technology

12. Goniwe, China Masande. Risk management framework for selected service organisations in the Western Cape .

Degree: 2018, Cape Peninsula University of Technology

 This qualitative research study examines the everyday operation of risk management within quality management in selected service organisations in the Western Cape. The service organisations… (more)

Subjects/Keywords: Service industries  – Risk management; Service industries  – Quality control; Total quality management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Goniwe, C. M. (2018). Risk management framework for selected service organisations in the Western Cape . (Thesis). Cape Peninsula University of Technology. Retrieved from http://etd.cput.ac.za/handle/20.500.11838/2921

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Goniwe, China Masande. “Risk management framework for selected service organisations in the Western Cape .” 2018. Thesis, Cape Peninsula University of Technology. Accessed April 03, 2020. http://etd.cput.ac.za/handle/20.500.11838/2921.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Goniwe, China Masande. “Risk management framework for selected service organisations in the Western Cape .” 2018. Web. 03 Apr 2020.

Vancouver:

Goniwe CM. Risk management framework for selected service organisations in the Western Cape . [Internet] [Thesis]. Cape Peninsula University of Technology; 2018. [cited 2020 Apr 03]. Available from: http://etd.cput.ac.za/handle/20.500.11838/2921.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Goniwe CM. Risk management framework for selected service organisations in the Western Cape . [Thesis]. Cape Peninsula University of Technology; 2018. Available from: http://etd.cput.ac.za/handle/20.500.11838/2921

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Southern Cross University

13. Toh Yew Hock, Peter. An empirical study on the effects of emotional intelligence on service quality in the Singapore hi-tech industry.

Degree: 2016, Southern Cross University

 This research study investigates the relationship between Emotional Intelligence (EI) and Service Quality (SQ) in the Hi-Tech industry in Singapore using MSCEIT (Mayer, Salovey &… (more)

Subjects/Keywords: emotional intelligence; service quality; canonical correlation analysis; ability model; Business Administration, Management, and Operations; Performance Management; Technology and Innovation

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APA (6th Edition):

Toh Yew Hock, P. (2016). An empirical study on the effects of emotional intelligence on service quality in the Singapore hi-tech industry. (Thesis). Southern Cross University. Retrieved from https://epubs.scu.edu.au/theses/529

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Toh Yew Hock, Peter. “An empirical study on the effects of emotional intelligence on service quality in the Singapore hi-tech industry.” 2016. Thesis, Southern Cross University. Accessed April 03, 2020. https://epubs.scu.edu.au/theses/529.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Toh Yew Hock, Peter. “An empirical study on the effects of emotional intelligence on service quality in the Singapore hi-tech industry.” 2016. Web. 03 Apr 2020.

Vancouver:

Toh Yew Hock P. An empirical study on the effects of emotional intelligence on service quality in the Singapore hi-tech industry. [Internet] [Thesis]. Southern Cross University; 2016. [cited 2020 Apr 03]. Available from: https://epubs.scu.edu.au/theses/529.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Toh Yew Hock P. An empirical study on the effects of emotional intelligence on service quality in the Singapore hi-tech industry. [Thesis]. Southern Cross University; 2016. Available from: https://epubs.scu.edu.au/theses/529

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

14. Lin, Chun-Nien. Research on B2B Professional Engineering Service Quality-A Case of China Steel.

Degree: Master, Business Management, 2017, NSYSU

 The main characteristics of domestic steel plant are high technical threshold, significant investment, energy and labor concentration and long construction time. The working scope of… (more)

Subjects/Keywords: IMP Model; Service Quality; Professional Service; Relationship Quality; Customer Satisfaction

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Lin, C. (2017). Research on B2B Professional Engineering Service Quality-A Case of China Steel. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0425117-004912

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lin, Chun-Nien. “Research on B2B Professional Engineering Service Quality-A Case of China Steel.” 2017. Thesis, NSYSU. Accessed April 03, 2020. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0425117-004912.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lin, Chun-Nien. “Research on B2B Professional Engineering Service Quality-A Case of China Steel.” 2017. Web. 03 Apr 2020.

Vancouver:

Lin C. Research on B2B Professional Engineering Service Quality-A Case of China Steel. [Internet] [Thesis]. NSYSU; 2017. [cited 2020 Apr 03]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0425117-004912.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lin C. Research on B2B Professional Engineering Service Quality-A Case of China Steel. [Thesis]. NSYSU; 2017. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0425117-004912

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

15. YEN, CHUN-JU. Case Study of Service Quality â The Case of A Company.

Degree: Master, Business Management, 2016, NSYSU

 In recent years,a variety of industries have faced the globalization test in Taiwan,while security industry is also faced with the impact and challenges by global… (more)

Subjects/Keywords: Service quality gap model; PZB; Service quality; Customer Satisfaction; System security

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

YEN, C. (2016). Case Study of Service Quality â The Case of A Company. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0022116-090852

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

YEN, CHUN-JU. “Case Study of Service Quality â The Case of A Company.” 2016. Thesis, NSYSU. Accessed April 03, 2020. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0022116-090852.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

YEN, CHUN-JU. “Case Study of Service Quality â The Case of A Company.” 2016. Web. 03 Apr 2020.

Vancouver:

YEN C. Case Study of Service Quality â The Case of A Company. [Internet] [Thesis]. NSYSU; 2016. [cited 2020 Apr 03]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0022116-090852.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

YEN C. Case Study of Service Quality â The Case of A Company. [Thesis]. NSYSU; 2016. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0022116-090852

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

16. Chang, Chiung-Wen. Using service quality gap model to evaluate children rehabilitation quality.

Degree: Master, Institute of Health Care Management, 2012, NSYSU

 Objective: The purpose of the study is to explore the gap of service quality between pediatric therapist and family of children with disabilities. Service Quality(more)

Subjects/Keywords: children rehabilitation; SERVQUAL; service quality model; service quality

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Chang, C. (2012). Using service quality gap model to evaluate children rehabilitation quality. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0411112-103505

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Chang, Chiung-Wen. “Using service quality gap model to evaluate children rehabilitation quality.” 2012. Thesis, NSYSU. Accessed April 03, 2020. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0411112-103505.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Chang, Chiung-Wen. “Using service quality gap model to evaluate children rehabilitation quality.” 2012. Web. 03 Apr 2020.

Vancouver:

Chang C. Using service quality gap model to evaluate children rehabilitation quality. [Internet] [Thesis]. NSYSU; 2012. [cited 2020 Apr 03]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0411112-103505.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Chang C. Using service quality gap model to evaluate children rehabilitation quality. [Thesis]. NSYSU; 2012. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0411112-103505

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

17. Yang, Wan-jing. On the Quality and Citizenâs Satisfaction with Kaohsiung City Mayerâs Electronic Mailbox Service via the e-Service Quality Model.

Degree: Master, Public Affairs Management, 2004, NSYSU

 With the rise of Internet, âElectronic Mailboxâ becomes the most immediate communication channel between government and citizens beyond limit of time and distance. Apparently, Electronic… (more)

Subjects/Keywords: Citizen Relationship Management; e-Service Quality; Electronic Mailbox; e-Service Quality Model

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Yang, W. (2004). On the Quality and Citizenâs Satisfaction with Kaohsiung City Mayerâs Electronic Mailbox Service via the e-Service Quality Model. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0730104-123352

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Yang, Wan-jing. “On the Quality and Citizenâs Satisfaction with Kaohsiung City Mayerâs Electronic Mailbox Service via the e-Service Quality Model.” 2004. Thesis, NSYSU. Accessed April 03, 2020. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0730104-123352.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Yang, Wan-jing. “On the Quality and Citizenâs Satisfaction with Kaohsiung City Mayerâs Electronic Mailbox Service via the e-Service Quality Model.” 2004. Web. 03 Apr 2020.

Vancouver:

Yang W. On the Quality and Citizenâs Satisfaction with Kaohsiung City Mayerâs Electronic Mailbox Service via the e-Service Quality Model. [Internet] [Thesis]. NSYSU; 2004. [cited 2020 Apr 03]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0730104-123352.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Yang W. On the Quality and Citizenâs Satisfaction with Kaohsiung City Mayerâs Electronic Mailbox Service via the e-Service Quality Model. [Thesis]. NSYSU; 2004. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0730104-123352

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

18. Yang , Laing-Chang. A Research of improving the effectiveness for public sector services- A Case Study of Yancheng Land Office, Kaohsiung.

Degree: Master, Information Management, 2014, NSYSU

 Public service has always been important functions of government. In the past, People consider basic units of government to be bureaucratic and low efficient, therefore,… (more)

Subjects/Keywords: land office; service quality gap model; service blueprint; service quality; the government

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Yang , L. (2014). A Research of improving the effectiveness for public sector services- A Case Study of Yancheng Land Office, Kaohsiung. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0802114-234814

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Yang , Laing-Chang. “A Research of improving the effectiveness for public sector services- A Case Study of Yancheng Land Office, Kaohsiung.” 2014. Thesis, NSYSU. Accessed April 03, 2020. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0802114-234814.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Yang , Laing-Chang. “A Research of improving the effectiveness for public sector services- A Case Study of Yancheng Land Office, Kaohsiung.” 2014. Web. 03 Apr 2020.

Vancouver:

Yang L. A Research of improving the effectiveness for public sector services- A Case Study of Yancheng Land Office, Kaohsiung. [Internet] [Thesis]. NSYSU; 2014. [cited 2020 Apr 03]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0802114-234814.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Yang L. A Research of improving the effectiveness for public sector services- A Case Study of Yancheng Land Office, Kaohsiung. [Thesis]. NSYSU; 2014. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0802114-234814

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

19. Sundberg, Julia. Kvalitetsstyrning som ett medel att överträffa kunders förväntningar : En kvalitativ studie om hur svenska hotell kan säkerställa kvalitet och överträffa kunders förväntningar.

Degree: Faculty of Arts and Sciences, 2017, Linköping UniversityLinköping University

Bakgrund: Tjänsteindustrin har kommit att bli dominerande på världsmarknaden vilket bidragit till ökad konkurrens för tjänsteproducerande företag. Inom hotellindustrin visar sig detta genom nya… (more)

Subjects/Keywords: Service quality; quality control; Total Quality Management; Service blueprint; hotels; Tjänstekvalitet; kvalitetsstyrning; Total Quality Management; Service blueprint; hotell; Business Administration; Företagsekonomi

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APA (6th Edition):

Sundberg, J. (2017). Kvalitetsstyrning som ett medel att överträffa kunders förväntningar : En kvalitativ studie om hur svenska hotell kan säkerställa kvalitet och överträffa kunders förväntningar. (Thesis). Linköping UniversityLinköping University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-138826

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Sundberg, Julia. “Kvalitetsstyrning som ett medel att överträffa kunders förväntningar : En kvalitativ studie om hur svenska hotell kan säkerställa kvalitet och överträffa kunders förväntningar.” 2017. Thesis, Linköping UniversityLinköping University. Accessed April 03, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-138826.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Sundberg, Julia. “Kvalitetsstyrning som ett medel att överträffa kunders förväntningar : En kvalitativ studie om hur svenska hotell kan säkerställa kvalitet och överträffa kunders förväntningar.” 2017. Web. 03 Apr 2020.

Vancouver:

Sundberg J. Kvalitetsstyrning som ett medel att överträffa kunders förväntningar : En kvalitativ studie om hur svenska hotell kan säkerställa kvalitet och överträffa kunders förväntningar. [Internet] [Thesis]. Linköping UniversityLinköping University; 2017. [cited 2020 Apr 03]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-138826.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Sundberg J. Kvalitetsstyrning som ett medel att överträffa kunders förväntningar : En kvalitativ studie om hur svenska hotell kan säkerställa kvalitet och överträffa kunders förväntningar. [Thesis]. Linköping UniversityLinköping University; 2017. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-138826

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

20. Yang, Chiang-hua. A Study on Key Factors of Patientâs Choice for Changing Dental Clinics.

Degree: Master, EMBA, 2012, NSYSU

 Due to the development of society, the rise of living standards, the increase of population, the availability of information, and the establishment of health care… (more)

Subjects/Keywords: service satisfaction; medical care quality; service quality scale; choices for medical treatment

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Yang, C. (2012). A Study on Key Factors of Patientâs Choice for Changing Dental Clinics. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0528112-102758

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Yang, Chiang-hua. “A Study on Key Factors of Patientâs Choice for Changing Dental Clinics.” 2012. Thesis, NSYSU. Accessed April 03, 2020. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0528112-102758.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Yang, Chiang-hua. “A Study on Key Factors of Patientâs Choice for Changing Dental Clinics.” 2012. Web. 03 Apr 2020.

Vancouver:

Yang C. A Study on Key Factors of Patientâs Choice for Changing Dental Clinics. [Internet] [Thesis]. NSYSU; 2012. [cited 2020 Apr 03]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0528112-102758.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Yang C. A Study on Key Factors of Patientâs Choice for Changing Dental Clinics. [Thesis]. NSYSU; 2012. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0528112-102758

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

21. Lin, Li-chen. An Empirical Study of Reengineering of Local Tax Information Systems.

Degree: Master, Business Management, 2015, NSYSU

 In an increasingly competitive,sustainable and innovative information technology era,the enterprise is pondering how to use the information technology to create competitive advantage, achieve sustainable living.The… (more)

Subjects/Keywords: Information Quality; Service Quality; System Quality; Service Satisfaction; Management Maturity; Local Tax Information System Reengineering

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Lin, L. (2015). An Empirical Study of Reengineering of Local Tax Information Systems. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0511115-145735

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lin, Li-chen. “An Empirical Study of Reengineering of Local Tax Information Systems.” 2015. Thesis, NSYSU. Accessed April 03, 2020. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0511115-145735.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lin, Li-chen. “An Empirical Study of Reengineering of Local Tax Information Systems.” 2015. Web. 03 Apr 2020.

Vancouver:

Lin L. An Empirical Study of Reengineering of Local Tax Information Systems. [Internet] [Thesis]. NSYSU; 2015. [cited 2020 Apr 03]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0511115-145735.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lin L. An Empirical Study of Reengineering of Local Tax Information Systems. [Thesis]. NSYSU; 2015. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0511115-145735

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of South Africa

22. Kanguru, Anne Gathoni. Application of total quality management (TQM) in evaluating the quality of library services at the Aga Khan University Library .

Degree: 2014, University of South Africa

 The study investigated the service quality of the Aga Khan University (AKU) library as an example of an academic library in Kenya using SERVQUAL, a… (more)

Subjects/Keywords: Total quality management; Library service quality; Library service quality assessment; Servqual; Kenya

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Kanguru, A. G. (2014). Application of total quality management (TQM) in evaluating the quality of library services at the Aga Khan University Library . (Masters Thesis). University of South Africa. Retrieved from http://hdl.handle.net/10500/18217

Chicago Manual of Style (16th Edition):

Kanguru, Anne Gathoni. “Application of total quality management (TQM) in evaluating the quality of library services at the Aga Khan University Library .” 2014. Masters Thesis, University of South Africa. Accessed April 03, 2020. http://hdl.handle.net/10500/18217.

MLA Handbook (7th Edition):

Kanguru, Anne Gathoni. “Application of total quality management (TQM) in evaluating the quality of library services at the Aga Khan University Library .” 2014. Web. 03 Apr 2020.

Vancouver:

Kanguru AG. Application of total quality management (TQM) in evaluating the quality of library services at the Aga Khan University Library . [Internet] [Masters thesis]. University of South Africa; 2014. [cited 2020 Apr 03]. Available from: http://hdl.handle.net/10500/18217.

Council of Science Editors:

Kanguru AG. Application of total quality management (TQM) in evaluating the quality of library services at the Aga Khan University Library . [Masters Thesis]. University of South Africa; 2014. Available from: http://hdl.handle.net/10500/18217


Anna University

23. Elgin A. An empirical study on airline Passenger loyalty management;.

Degree: An empirical study on airline Passenger loyalty management, 2015, Anna University

The service industry plays an important role in the world economy newlineIndia is competing with other nations for an increasing share of the emerging newlineworld… (more)

Subjects/Keywords: Passenger loyalty management; Service Quality perception

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APA (6th Edition):

A, E. (2015). An empirical study on airline Passenger loyalty management;. (Thesis). Anna University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/49388

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

A, Elgin. “An empirical study on airline Passenger loyalty management;.” 2015. Thesis, Anna University. Accessed April 03, 2020. http://shodhganga.inflibnet.ac.in/handle/10603/49388.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

A, Elgin. “An empirical study on airline Passenger loyalty management;.” 2015. Web. 03 Apr 2020.

Vancouver:

A E. An empirical study on airline Passenger loyalty management;. [Internet] [Thesis]. Anna University; 2015. [cited 2020 Apr 03]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/49388.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

A E. An empirical study on airline Passenger loyalty management;. [Thesis]. Anna University; 2015. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/49388

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

24. Tomašević Milovan. Adaptivni model za upravljanje lancima snabdevanja u malim i srednjim preduzećima.

Degree: 2018, University of Novi Sad

Osnovni istraživački problem ove disertacije predstavlja razvoj modela za upravljanje lancima snabdevanja u cilju podizanje kvaliteta usluge. Stoga je razvijen adaptivni model za upravljanje… (more)

Subjects/Keywords: AM4SCM (Adaptivni model za upravljanjem lancem snabdevanja), Upravljanje lancem snabdevanja, Kvalitet softvera, Softverske usluge; AM4SCM (Adaptive Model for Supply Chain Management)Supply Chain Management, Software quality, Software services

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APA (6th Edition):

Milovan, T. (2018). Adaptivni model za upravljanje lancima snabdevanja u malim i srednjim preduzećima. (Thesis). University of Novi Sad. Retrieved from https://www.cris.uns.ac.rs/DownloadFileServlet/Disertacija15197280295006.pdf?controlNumber=(BISIS)106850&fileName=15197280295006.pdf&id=11009&source=OATD&language=en ; https://www.cris.uns.ac.rs/record.jsf?recordId=106850&source=OATD&language=en

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Milovan, Tomašević. “Adaptivni model za upravljanje lancima snabdevanja u malim i srednjim preduzećima.” 2018. Thesis, University of Novi Sad. Accessed April 03, 2020. https://www.cris.uns.ac.rs/DownloadFileServlet/Disertacija15197280295006.pdf?controlNumber=(BISIS)106850&fileName=15197280295006.pdf&id=11009&source=OATD&language=en ; https://www.cris.uns.ac.rs/record.jsf?recordId=106850&source=OATD&language=en.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Milovan, Tomašević. “Adaptivni model za upravljanje lancima snabdevanja u malim i srednjim preduzećima.” 2018. Web. 03 Apr 2020.

Vancouver:

Milovan T. Adaptivni model za upravljanje lancima snabdevanja u malim i srednjim preduzećima. [Internet] [Thesis]. University of Novi Sad; 2018. [cited 2020 Apr 03]. Available from: https://www.cris.uns.ac.rs/DownloadFileServlet/Disertacija15197280295006.pdf?controlNumber=(BISIS)106850&fileName=15197280295006.pdf&id=11009&source=OATD&language=en ; https://www.cris.uns.ac.rs/record.jsf?recordId=106850&source=OATD&language=en.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Milovan T. Adaptivni model za upravljanje lancima snabdevanja u malim i srednjim preduzećima. [Thesis]. University of Novi Sad; 2018. Available from: https://www.cris.uns.ac.rs/DownloadFileServlet/Disertacija15197280295006.pdf?controlNumber=(BISIS)106850&fileName=15197280295006.pdf&id=11009&source=OATD&language=en ; https://www.cris.uns.ac.rs/record.jsf?recordId=106850&source=OATD&language=en

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

25. Liao, Cheng-chang. A Study on Customer Satisfaction of Enterprise Resource Planning.

Degree: Master, Business Management, 2009, NSYSU

 The aims to set up Enterprise Resource Planning (ERP) is to increase enterprises' running efficiency and obtain the capability to respond to the whole supply… (more)

Subjects/Keywords: IMP interaction model; collaboration; service quality; consultant service; Enterprise Resource Planning

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APA (6th Edition):

Liao, C. (2009). A Study on Customer Satisfaction of Enterprise Resource Planning. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0113109-155039

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Liao, Cheng-chang. “A Study on Customer Satisfaction of Enterprise Resource Planning.” 2009. Thesis, NSYSU. Accessed April 03, 2020. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0113109-155039.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Liao, Cheng-chang. “A Study on Customer Satisfaction of Enterprise Resource Planning.” 2009. Web. 03 Apr 2020.

Vancouver:

Liao C. A Study on Customer Satisfaction of Enterprise Resource Planning. [Internet] [Thesis]. NSYSU; 2009. [cited 2020 Apr 03]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0113109-155039.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Liao C. A Study on Customer Satisfaction of Enterprise Resource Planning. [Thesis]. NSYSU; 2009. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0113109-155039

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Saskatchewan

26. Nguyen, Thanh Duc Son 1992-. QUALITY OF SERVICE CULTURE AND OVERALL SATISFACTION FOR INTERNATIONAL STUDENTS AT THE UNIVERSITY OF SASKATCHEWAN.

Degree: 2020, University of Saskatchewan

 The purpose of this research was to explore the extent to which service quality culture factors impact overall international students’ satisfaction from students’ viewpoints and… (more)

Subjects/Keywords: service culture; service quality; SERVQUAL model; international student; satisfaction

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APA (6th Edition):

Nguyen, T. D. S. 1. (2020). QUALITY OF SERVICE CULTURE AND OVERALL SATISFACTION FOR INTERNATIONAL STUDENTS AT THE UNIVERSITY OF SASKATCHEWAN. (Thesis). University of Saskatchewan. Retrieved from http://hdl.handle.net/10388/12575

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Nguyen, Thanh Duc Son 1992-. “QUALITY OF SERVICE CULTURE AND OVERALL SATISFACTION FOR INTERNATIONAL STUDENTS AT THE UNIVERSITY OF SASKATCHEWAN.” 2020. Thesis, University of Saskatchewan. Accessed April 03, 2020. http://hdl.handle.net/10388/12575.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Nguyen, Thanh Duc Son 1992-. “QUALITY OF SERVICE CULTURE AND OVERALL SATISFACTION FOR INTERNATIONAL STUDENTS AT THE UNIVERSITY OF SASKATCHEWAN.” 2020. Web. 03 Apr 2020.

Vancouver:

Nguyen TDS1. QUALITY OF SERVICE CULTURE AND OVERALL SATISFACTION FOR INTERNATIONAL STUDENTS AT THE UNIVERSITY OF SASKATCHEWAN. [Internet] [Thesis]. University of Saskatchewan; 2020. [cited 2020 Apr 03]. Available from: http://hdl.handle.net/10388/12575.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Nguyen TDS1. QUALITY OF SERVICE CULTURE AND OVERALL SATISFACTION FOR INTERNATIONAL STUDENTS AT THE UNIVERSITY OF SASKATCHEWAN. [Thesis]. University of Saskatchewan; 2020. Available from: http://hdl.handle.net/10388/12575

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

27. Globenko, Anna. Service quality in healthcare: quality improvement initiatives through the prism of patients’ and providers’ perspectives.

Degree: Umeå School of Business and Economics (USBE), 2012, Umeå University

  Efficient functioning of service providing organizations highly depends on quality of their services as it contributes to companies’ competitiveness and customers’ satisfaction (Gill, 2009,… (more)

Subjects/Keywords: Service quality; healthcare service quality; perceptions of quality; patients and healthcare service providers; efficient quality management; TQM; Lean; Six Sigma

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APA (6th Edition):

Globenko, A. (2012). Service quality in healthcare: quality improvement initiatives through the prism of patients’ and providers’ perspectives. (Thesis). Umeå University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-57078

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Globenko, Anna. “Service quality in healthcare: quality improvement initiatives through the prism of patients’ and providers’ perspectives.” 2012. Thesis, Umeå University. Accessed April 03, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-57078.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Globenko, Anna. “Service quality in healthcare: quality improvement initiatives through the prism of patients’ and providers’ perspectives.” 2012. Web. 03 Apr 2020.

Vancouver:

Globenko A. Service quality in healthcare: quality improvement initiatives through the prism of patients’ and providers’ perspectives. [Internet] [Thesis]. Umeå University; 2012. [cited 2020 Apr 03]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-57078.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Globenko A. Service quality in healthcare: quality improvement initiatives through the prism of patients’ and providers’ perspectives. [Thesis]. Umeå University; 2012. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-57078

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

28. Christophe-Tchakaloff, Borjan. ORQA : un canevas logiciel pour la gestion de l'énergie dans les véhicules électriques : ORQA : a framework for the energy management in electric vehicles.

Degree: Docteur es, Sciences et technologies de l'information et de la communication, 2015, Brest

Les véhicules électriques présentent désormais une alternative crédible aux véhicules équipés demoteurs à combustion interne. Ils sont plus propres et plus confortables à l’utilisation. La… (more)

Subjects/Keywords: Gestion d’énergie; Qualité de service; Véhicule électrique; Ingénierie dirigée par les modèles; Systèmes embarqués; Energy management; Quality of service; Electric vehicle; Model based engineering; Embedded systems; 629.229 3

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APA (6th Edition):

Christophe-Tchakaloff, B. (2015). ORQA : un canevas logiciel pour la gestion de l'énergie dans les véhicules électriques : ORQA : a framework for the energy management in electric vehicles. (Doctoral Dissertation). Brest. Retrieved from http://www.theses.fr/2015BRES0001

Chicago Manual of Style (16th Edition):

Christophe-Tchakaloff, Borjan. “ORQA : un canevas logiciel pour la gestion de l'énergie dans les véhicules électriques : ORQA : a framework for the energy management in electric vehicles.” 2015. Doctoral Dissertation, Brest. Accessed April 03, 2020. http://www.theses.fr/2015BRES0001.

MLA Handbook (7th Edition):

Christophe-Tchakaloff, Borjan. “ORQA : un canevas logiciel pour la gestion de l'énergie dans les véhicules électriques : ORQA : a framework for the energy management in electric vehicles.” 2015. Web. 03 Apr 2020.

Vancouver:

Christophe-Tchakaloff B. ORQA : un canevas logiciel pour la gestion de l'énergie dans les véhicules électriques : ORQA : a framework for the energy management in electric vehicles. [Internet] [Doctoral dissertation]. Brest; 2015. [cited 2020 Apr 03]. Available from: http://www.theses.fr/2015BRES0001.

Council of Science Editors:

Christophe-Tchakaloff B. ORQA : un canevas logiciel pour la gestion de l'énergie dans les véhicules électriques : ORQA : a framework for the energy management in electric vehicles. [Doctoral Dissertation]. Brest; 2015. Available from: http://www.theses.fr/2015BRES0001


Uppsala University

29. Svraka, Amela. A CASE STUDY INVESTIGATING IN CUSTOMER DEFECTION.

Degree: Business Studies, 2012, Uppsala University

  This master’s thesis investigates the Swedish American Chamber of Commerce (SACC) in Chicago, a non-profit organization, in order to aid it with customer defection.… (more)

Subjects/Keywords: Customer defection; Service Quality; Relationship Quality; Value; Gap-model

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APA (6th Edition):

Svraka, A. (2012). A CASE STUDY INVESTIGATING IN CUSTOMER DEFECTION. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-179776

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Svraka, Amela. “A CASE STUDY INVESTIGATING IN CUSTOMER DEFECTION.” 2012. Thesis, Uppsala University. Accessed April 03, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-179776.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Svraka, Amela. “A CASE STUDY INVESTIGATING IN CUSTOMER DEFECTION.” 2012. Web. 03 Apr 2020.

Vancouver:

Svraka A. A CASE STUDY INVESTIGATING IN CUSTOMER DEFECTION. [Internet] [Thesis]. Uppsala University; 2012. [cited 2020 Apr 03]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-179776.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Svraka A. A CASE STUDY INVESTIGATING IN CUSTOMER DEFECTION. [Thesis]. Uppsala University; 2012. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-179776

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

30. Chang, Kai-yao. A Study on the Service Quality on the Blockbuster, Jointly Held by the Taiwan Print Media and Museum -A Case-study of Da Vinci Travelling Exhibition.

Degree: Master, Communications Management, 2010, NSYSU

 Taiwan public museums and print medias hold many âblockbustersâ one after another since 1990. This trend started from US then spread to all over the… (more)

Subjects/Keywords: Quantification Theory Type I; Conceptual Model of Service Quality; Service Quality; Blockbuster

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APA (6th Edition):

Chang, K. (2010). A Study on the Service Quality on the Blockbuster, Jointly Held by the Taiwan Print Media and Museum -A Case-study of Da Vinci Travelling Exhibition. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0816110-171331

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Chang, Kai-yao. “A Study on the Service Quality on the Blockbuster, Jointly Held by the Taiwan Print Media and Museum -A Case-study of Da Vinci Travelling Exhibition.” 2010. Thesis, NSYSU. Accessed April 03, 2020. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0816110-171331.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Chang, Kai-yao. “A Study on the Service Quality on the Blockbuster, Jointly Held by the Taiwan Print Media and Museum -A Case-study of Da Vinci Travelling Exhibition.” 2010. Web. 03 Apr 2020.

Vancouver:

Chang K. A Study on the Service Quality on the Blockbuster, Jointly Held by the Taiwan Print Media and Museum -A Case-study of Da Vinci Travelling Exhibition. [Internet] [Thesis]. NSYSU; 2010. [cited 2020 Apr 03]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0816110-171331.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Chang K. A Study on the Service Quality on the Blockbuster, Jointly Held by the Taiwan Print Media and Museum -A Case-study of Da Vinci Travelling Exhibition. [Thesis]. NSYSU; 2010. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0816110-171331

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

[1] [2] [3] [4] [5] … [6482]

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