subject:(information systems)

1. Ononiwu, Chidi Gerard. Mechanisms for emergent usage of adaptive information systems: a critical realist case of e-financial systems in South Africa.

Degree: Image, Information Systems, 2015, University of Cape Town

URL: http://hdl.handle.net/11427/16717

► The purpose of this research is to investigate the research problem: Why does emergent usage occur in adaptive information systems? Being motivated to explore this… (more)

▼ The purpose of this research is to investigate the research problem: Why does emergent usage occur in adaptive information systems? Being motivated to explore this phenomenon from the experiential perspective, three research questions were posed: (1) What experiential factors describe emergent usage of adaptive information systems? (2) What generative mechanisms must exist for such emergent usage to be possible?" (3) What explains the relations of the mechanisms to effect emergent usage of such information systems? Emergent usage of adaptive information systems, predominantly accessed with smart mobile devices has become pervasive. The research problem, therefore, arises as a result of the continued under-theorization of emergent usage of adaptive information systems and lack of theory to explain why such usage occurs. To answer the research questions, an intensive single organization case-study, underpinned by critical realism, was deployed. The research explored an adaptive e-financial system developed by the case organization for public use. The research was aimed at identifying the causal mechanisms and the enabling contextual conditions that explain the system's emergent usage and the experiential factors that describe such usage. Multiple sources of qualitative data, namely, participant observation, interviews, and photography were used to collect data between 2012 and 2014. The retroductive data analysis employed a research model which was developed from a theoretical redescription of the phenomenon using a conceptual framework synthesized from literature and theories of complex adaptive systems (CAS) and meta-design. The findings were encapsulated in a concluding model termed, the Technology Emergent Usage Model (TEUM), as the key theoretical contribution of this thesis. TEUM is an explanatory case specific mid-range theory. The theory's relevance is based on its openness to flexible interpretation when applied to different contexts in future research, without making claim to its universality. Other contributions include methodological and practical contributions to highlight an area where there has been little or no empirical research to date. Advisors/Committee Members: Brown, Irwin (advisor), Carlsson, Sven (advisor).

Subjects/Keywords: Information Systems; adaptive information systems

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APA (6^th Edition):

Ononiwu, C. G. (2015). Mechanisms for emergent usage of adaptive information systems: a critical realist case of e-financial systems in South Africa. (Thesis). University of Cape Town. Retrieved from http://hdl.handle.net/11427/16717

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Ononiwu, Chidi Gerard. “Mechanisms for emergent usage of adaptive information systems: a critical realist case of e-financial systems in South Africa.” 2015. Thesis, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/16717.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Ononiwu, Chidi Gerard. “Mechanisms for emergent usage of adaptive information systems: a critical realist case of e-financial systems in South Africa.” 2015. Web. 27 Jan 2021.

Vancouver:

Ononiwu CG. Mechanisms for emergent usage of adaptive information systems: a critical realist case of e-financial systems in South Africa. [Internet] [Thesis]. University of Cape Town; 2015. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/16717.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ononiwu CG. Mechanisms for emergent usage of adaptive information systems: a critical realist case of e-financial systems in South Africa. [Thesis]. University of Cape Town; 2015. Available from: http://hdl.handle.net/11427/16717

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Cape Town

2. Albertus, Rene Winifred. Public private partnership contract management failure in information technology service delivery: a qualitative inquiry into the South African Department of Labour ERP implementation project.

Degree: Image, Information Systems, 2016, University of Cape Town

URL: http://hdl.handle.net/11427/23412

► This PhD research project investigated the failure of a Public Private Partnership (PPP) ICT service delivery project between the South African Department of Labour (DOL)… (more)

▼ This PhD research project investigated the failure of a Public Private Partnership (PPP) ICT service delivery project between the South African Department of Labour (DOL) and Siemens Information Services (SIS). The research investigated conditions contributing to management failure of the Enterprise Resource Planning (ERP) Implementation project, which had the objective of improving the Department of Labour's service operations and the transfer of ERP technology competence to the DOL. An important objective of this research was to develop an understanding of the special challenges of PPP management in the context of emerging and developing countries. International organizations such as the IMF, World Bank and United Nations (UN) have been encouraging emerging and developing countries to adopt PPPs as vehicles for developing technology competence and improving public sector efficiency. However, little research has been conducted to discover whether these countries have the competencies to successfully implement and manage PPPs. The goal of this PhD study was to develop an understanding of factors and conditions influencing the DOL-SIS PPP failure in order to develop theory and approaches, which could help improve management practices in the area of contracting-out ICT service delivery in the public sector of the Republic of South Africa. The research was guided by an agency theory framework and utilised a multi-method approach to conduct three empirical investigations into the PPP institutional framework, project governance and public accountability aspects of the DOL-SIS project. Some important findings of this research are: (1) Robust institutional policies and governance mechanisms specific to PPPs for ICT service delivery are necessary but not sufficient to combat risks of failure; robust mechanisms for performance monitoring and penalties for shirking are also necessary. (2) Public sector managers need specialised knowledge and competence to effectively manage private partners in the execution of ICT PPP contracts; over dependence on the private partners can significantly increase the risk of project failure, and encourage opportunistic behaviour and shirking by the private partner. (3) Transparent project governance and public accountability mechanisms are necessary to maintaining public support and combating opportunistic behaviour of both private and public partners on a PPP ICT services project. The thesis comprises three empirical studies: Study 1 used an agency theory framework to interrogate the PPP institutional framework to understand its provisions for identifying and managing risk factors in ICT service delivery projects. Study 2 analysed data from interviews with stakeholders, the contract meeting minutes and other relevant documents, guided by the agency theory framework to develop an understanding of project governance challenges. Study 3 focused on identifying public accountability issues and used a critical discourse analysis methodology to interrogate the media discourse concerning the failure of… Advisors/Committee Members: Ngwenyama, Ojelanki (advisor), Brown, Irwin (advisor).

Subjects/Keywords: Information Systems

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Albertus, R. W. (2016). Public private partnership contract management failure in information technology service delivery: a qualitative inquiry into the South African Department of Labour ERP implementation project. (Thesis). University of Cape Town. Retrieved from http://hdl.handle.net/11427/23412

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Albertus, Rene Winifred. “Public private partnership contract management failure in information technology service delivery: a qualitative inquiry into the South African Department of Labour ERP implementation project.” 2016. Thesis, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/23412.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Albertus, Rene Winifred. “Public private partnership contract management failure in information technology service delivery: a qualitative inquiry into the South African Department of Labour ERP implementation project.” 2016. Web. 27 Jan 2021.

Vancouver:

Albertus RW. Public private partnership contract management failure in information technology service delivery: a qualitative inquiry into the South African Department of Labour ERP implementation project. [Internet] [Thesis]. University of Cape Town; 2016. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/23412.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Albertus RW. Public private partnership contract management failure in information technology service delivery: a qualitative inquiry into the South African Department of Labour ERP implementation project. [Thesis]. University of Cape Town; 2016. Available from: http://hdl.handle.net/11427/23412

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Cape Town

3. Joubert, Janine. Embedding risk management within new product and service development of an innovation and risk management framework and supporting risk processes, for effective risk mitigation : an action research study within the Information and Communication Technology (ICT) Sector.

Degree: Image, Information Systems, 2016, University of Cape Town

URL: http://hdl.handle.net/11427/20367

► At first glance, innovation and risk management seem like two opposing disciplines with diverse objectives. The former seeks to be flexible and encourages enhanced solutions… (more)

▼ At first glance, innovation and risk management seem like two opposing disciplines with diverse objectives. The former seeks to be flexible and encourages enhanced solutions and new ideas, while the latter can be seen as stifling such innovative thinking. Since there is a failure rate of as many as eight out of every ten products launched, it is perhaps necessary for organisations to consider applying more structured approaches to innovation, in order to better manage risks and to increase the chances of delivering improved goods and services. A risk management approach is well suited to address the challenge of failure, as it focuses not only on the negative impact of risks but also on the opportunities they present. It aligns these with the strategic objectives of the organisation to increase the chances of its success. The research objective of this study was to establish how to embed risk management within the innovation divisions of an organisation to ensure that more efficient products and services are delivered to customers. To achieve this end, action research was conducted in a large organisation operating in a high-technology environment that launches many diverse products and services and rapidly expanding service offerings to other industries. The study took four years to complete and delivered multiple interventions that successfully embedded risk management within the organisation, leading to changed behaviours and double-loop learning. Two main knowledge contributions are offered by the study. Firstly, a generic and empirically validated integrated Innovation and Risk Management Framework (IRMF) is developed and guides new product and service development by considering both best practices and risks. Secondly, a risk dashboard is designed as a design science artefact within the action research cycles, which consolidates all the knowledge that was generated during the study. This is ultimately a visual interface to support stage-gate decision making. Since the context of the study was broad, extensive and complicated, the use of mixed-method research complemented and expanded on the findings by providing another layer of support and validation. This thesis highlights the complexity of innovation and presents the need for an organising framework that will encourage innovation but is sufficiently flexible to cater for diverse needs and risks. The study delivers several other, valuable contributions regarding what, how and why incidents occur within the real-world context of new product and service development. Several generic artefacts, such as risk processes and maturity frameworks, are also developed, which can guide risk and new product and service development practitioners to deliver more efficient product and services. This study offers several novel approaches to evaluating risks and provides practical support and recommendations, addressing shortcomings of fragmented research in similar, but smaller-scale studies that have been conducted in information systems. It is the premise of this research… Advisors/Committee Members: Van Belle, Jean-Paul (advisor).

Subjects/Keywords: Information Systems

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Joubert, J. (2016). Embedding risk management within new product and service development of an innovation and risk management framework and supporting risk processes, for effective risk mitigation : an action research study within the Information and Communication Technology (ICT) Sector. (Thesis). University of Cape Town. Retrieved from http://hdl.handle.net/11427/20367

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Joubert, Janine. “Embedding risk management within new product and service development of an innovation and risk management framework and supporting risk processes, for effective risk mitigation : an action research study within the Information and Communication Technology (ICT) Sector.” 2016. Thesis, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/20367.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Joubert, Janine. “Embedding risk management within new product and service development of an innovation and risk management framework and supporting risk processes, for effective risk mitigation : an action research study within the Information and Communication Technology (ICT) Sector.” 2016. Web. 27 Jan 2021.

Vancouver:

Joubert J. Embedding risk management within new product and service development of an innovation and risk management framework and supporting risk processes, for effective risk mitigation : an action research study within the Information and Communication Technology (ICT) Sector. [Internet] [Thesis]. University of Cape Town; 2016. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/20367.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Joubert J. Embedding risk management within new product and service development of an innovation and risk management framework and supporting risk processes, for effective risk mitigation : an action research study within the Information and Communication Technology (ICT) Sector. [Thesis]. University of Cape Town; 2016. Available from: http://hdl.handle.net/11427/20367

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Cape Town

4. Sehuhula-Mooketsi, Bojelo Ester. The impact of contextual factors on the implementation of the e-education policy in previously disadvantaged areas in Cape Town: the teachers perspective.

Degree: Image, Information Systems, 2016, University of Cape Town

URL: http://hdl.handle.net/11427/22890

► Despite the fact that it has been established that contextual factors affect implementation and implementation outcomes of ICT projects, there is a dearth of information… (more)

▼ Despite the fact that it has been established that contextual factors affect implementation and implementation outcomes of ICT projects, there is a dearth of information on the impact of contextual factors on the implementation of the white paper in e-education in schools in previously disadvantaged areas in South Africa. To fill this gap, this study investigated how contextual factors affected the implementation and implementation outcomes of the white paper in e-education in schools in previously disadvantaged areas. In addition, the study sought to evaluate if these interventions added value to the teachers work. This study adopted a critical interpretivist approach and used the contextual interaction theory to guide the investigation. The research data was obtained through semi structured interviews with teachers and school management staff of public schools in previously disadvantaged areas in Cape Town, a panel discussion and review of the pertinent policy documents on Information Communication and Technology implementation in South African government schools. The findings of the study show that the implementation context, the history of the implementers, interactions between the policy actors and other issues that are in no way related to the implementation process affected the implementation process and outcomes. Furthermore, the implementation process was wrought with high degrees of ambiguity which is typical in public sector ICT policy implementation. The study also shows that there is need to have measures to evaluate ICT policy implementation which take into consideration the context in which the project exists and the perception of the intended recipients about the success or failure of the implementation. It is hoped that the results will assist those who carry out ICT implementation projects in disadvantaged areas in South Africa and similar context elsewhere insights into the implementation dynamics which can affect implementation outcomes. This thesis contributes to the knowledge base for effective implementation of e-policies, particularly in contexts such as previously disadvantaged areas by pointing out contextual issues and factors that mitigate against implementation efforts. The thesis also reveals practical implications for policy makers by highlighting the need for policies to be based on valid assumptions and be suitable to implementation contexts reflecting the needs, understandings and social realities of primary beneficiaries. Advisors/Committee Members: Chigona, Wallace (advisor).

Subjects/Keywords: Information Systems

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Sehuhula-Mooketsi, B. E. (2016). The impact of contextual factors on the implementation of the e-education policy in previously disadvantaged areas in Cape Town: the teachers perspective. (Thesis). University of Cape Town. Retrieved from http://hdl.handle.net/11427/22890

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Sehuhula-Mooketsi, Bojelo Ester. “The impact of contextual factors on the implementation of the e-education policy in previously disadvantaged areas in Cape Town: the teachers perspective.” 2016. Thesis, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/22890.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Sehuhula-Mooketsi, Bojelo Ester. “The impact of contextual factors on the implementation of the e-education policy in previously disadvantaged areas in Cape Town: the teachers perspective.” 2016. Web. 27 Jan 2021.

Vancouver:

Sehuhula-Mooketsi BE. The impact of contextual factors on the implementation of the e-education policy in previously disadvantaged areas in Cape Town: the teachers perspective. [Internet] [Thesis]. University of Cape Town; 2016. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/22890.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Sehuhula-Mooketsi BE. The impact of contextual factors on the implementation of the e-education policy in previously disadvantaged areas in Cape Town: the teachers perspective. [Thesis]. University of Cape Town; 2016. Available from: http://hdl.handle.net/11427/22890

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

5. Amoako, Gordon Nana Kwesi. Development of a success model for Water Management Information Systems.

Degree: PhD, Information Systems, 2019, University of Cape Town

URL: http://hdl.handle.net/11427/30168

► The management of water resources traverses many disciplines and involves multiple stakeholders. Water Management Information Systems (WMIS) is a combination of technological resources - software… (more)

▼ The management of water resources traverses many disciplines and involves multiple stakeholders. Water Management Information Systems (WMIS) is a combination of technological resources - software and hardware - and tools implemented to enhance the roles and functions, and the decision-making processes of water resource management. WMIS have been acknowledged to be a critical actor and part of the water resources management processes. Though the water resources management literature presents substantial evidence to back this claim, there is insufficient evidence of research in the IS literature to understand factors that affect the success of WMIS implementations. More importantly, due to the complexity of managing the resource, factors surrounding the systems and organisational context of water management institutions affect its implementations. The aim of this study is thus to develop, test and validate a model for understanding WMIS success in the water resources management context. This integrated model combines the system and organisational factors to develop the success model. The WMIS success model was conceptualized and operationalised based on the principles of water resources management, specifically the Integrated Water Resources Management (IWRM), and two IS models - HOT-Fit Framework and DeLone and McLean IS success model. The model consisted of the system and organisational factors, and a set of outcome constructs or net benefits - WMIS for Water Management Operations and WMIS for Water Management Decision-Making - that represented WMIS success. The system factors consisted of five dimensions namely; WMIS System Quality, WMIS Information Quality, Service Quality, System Use and User Satisfaction; whereas the organisation factors consisted of Leadership, Structure and Environment constructs. The model was tested and validated using cross-sectional data collected from users of WMIS from various designations of the Department of Water and Sanitation in the City of Cape Town metropolitan municipality in Cape Town, South Africa. The study recorded a 38% response rate. To analyse and validate the model, a Partial Least Squares (PLS) approach to Structural Equation Modelling (SEM) was employed. Overall, the variance explained in WMIS for Water Management Operations was 53% whiles WMIS for Water Management Decision-Making was 12%. The model fit was deemed substantial. The direct, indirect and total effects showed that, for the system factors, User Satisfaction (� =0,69) had the strongest total effect on WMIS for Water Management Operations, whereas System Use (� =0,25) had strongest total effect on WMIS for Water Management Decision-Making; in the organisation dimension, Environment (� =0,12) had the strongest total effect on WMIS for Water Management Operations, whereas Leadership (� =0,19) had the strongest total effect on WMIS for Water Management Decision-Making. User Satisfaction (� =0,69) had the strongest direct and total effect on WMIS for Water Management Operations, whereas System Use (�=0,25) had the… Advisors/Committee Members: Rivett, Ulrike (advisor).

Subjects/Keywords: Information Systems

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Amoako, G. N. K. (2019). Development of a success model for Water Management Information Systems. (Doctoral Dissertation). University of Cape Town. Retrieved from http://hdl.handle.net/11427/30168

Chicago Manual of Style (16^th Edition):

Amoako, Gordon Nana Kwesi. “Development of a success model for Water Management Information Systems.” 2019. Doctoral Dissertation, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/30168.

MLA Handbook (7^th Edition):

Amoako, Gordon Nana Kwesi. “Development of a success model for Water Management Information Systems.” 2019. Web. 27 Jan 2021.

Vancouver:

Amoako GNK. Development of a success model for Water Management Information Systems. [Internet] [Doctoral dissertation]. University of Cape Town; 2019. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/30168.

Council of Science Editors:

Amoako GNK. Development of a success model for Water Management Information Systems. [Doctoral Dissertation]. University of Cape Town; 2019. Available from: http://hdl.handle.net/11427/30168

University of Cape Town

6. Jaquet, Jean-Michel. A non-linear approach to modelling motivation in the workplace using artificial neural networks.

Degree: Image, Information Systems, 2012, University of Cape Town

URL: http://hdl.handle.net/11427/13956

► The standard business conception of the employee is as a blank slate machine motivated through a behaviourist system of reward and punishment. In contrast to… (more)

Subjects/Keywords: Information Systems

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Jaquet, J. (2012). A non-linear approach to modelling motivation in the workplace using artificial neural networks. (Thesis). University of Cape Town. Retrieved from http://hdl.handle.net/11427/13956

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Jaquet, Jean-Michel. “A non-linear approach to modelling motivation in the workplace using artificial neural networks.” 2012. Thesis, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/13956.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Jaquet, Jean-Michel. “A non-linear approach to modelling motivation in the workplace using artificial neural networks.” 2012. Web. 27 Jan 2021.

Vancouver:

Jaquet J. A non-linear approach to modelling motivation in the workplace using artificial neural networks. [Internet] [Thesis]. University of Cape Town; 2012. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/13956.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Jaquet J. A non-linear approach to modelling motivation in the workplace using artificial neural networks. [Thesis]. University of Cape Town; 2012. Available from: http://hdl.handle.net/11427/13956

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Cape Town

7. Hwabamungu, Boroto. The influence of stakeholder relations on the implementation of information systems strategy in public hospitals in South Africa: an activity theory perspective.

Degree: Image, Information Systems, 2014, University of Cape Town

URL: http://hdl.handle.net/11427/12949

► Literature reveals that there exists a research gap between the development of information systems (IS) strategy and the implementation thereof. There is also a need… (more)

Subjects/Keywords: Information Systems

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Hwabamungu, B. (2014). The influence of stakeholder relations on the implementation of information systems strategy in public hospitals in South Africa: an activity theory perspective. (Thesis). University of Cape Town. Retrieved from http://hdl.handle.net/11427/12949

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Hwabamungu, Boroto. “The influence of stakeholder relations on the implementation of information systems strategy in public hospitals in South Africa: an activity theory perspective.” 2014. Thesis, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/12949.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Hwabamungu, Boroto. “The influence of stakeholder relations on the implementation of information systems strategy in public hospitals in South Africa: an activity theory perspective.” 2014. Web. 27 Jan 2021.

Vancouver:

Hwabamungu B. The influence of stakeholder relations on the implementation of information systems strategy in public hospitals in South Africa: an activity theory perspective. [Internet] [Thesis]. University of Cape Town; 2014. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/12949.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Hwabamungu B. The influence of stakeholder relations on the implementation of information systems strategy in public hospitals in South Africa: an activity theory perspective. [Thesis]. University of Cape Town; 2014. Available from: http://hdl.handle.net/11427/12949

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Cape Town

8. Mwangi, James Boniface. Analysis of designed and emergent consequences of mobile banking usage by SME’s in Kenya using ethnographic decision tree modeling.

Degree: Image, Information Systems, 2014, University of Cape Town

URL: http://hdl.handle.net/11427/12865

► Evaluating the impact of Information and Communications Technologies for Development (ICT4D) has been a challenge both in terms of theoretical and methodological approaches. It has… (more)

▼ Evaluating the impact of Information and Communications Technologies for Development (ICT4D) has been a challenge both in terms of theoretical and methodological approaches. It has been pointed out in extant literature that ICT4D impact studies are few compared to those that investigate determinants of adoption. Knowledge of this scarcity and the theoretical and methodological limitations led to the conception of this study. This study set out to investigate the decision criteria evaluated by Kenyan micro, small and medium enterprises (MSMEs) when making the initial mobile banking adoption and usage decisions with a view to unearth the designed and emergent consequences. Ethnographic decision tree modelling (EDTM) which is a cognitive research methodology was feasibly employed to obtain the adoption and usage decision criteria from which quantifiable and non-quantifiable consequences were then inferred. Structuration theory was used as a theoretical lens to view the complex context in which mobile banking is embedded and adopted by MSMEs. The analysis of the empirical data obtained from the MSMEs led to the construction and testing of three decision models from which the study’s theory was developed. The derived theory demonstrates the existence of structurational interactions among decision criteria, antecedents of technology adoption, behavioural intention to adopt, and the designed and emergent consequences of actual usage. The study further reveals that contrary to popular belief and argument that adoption of mobile banking technology lowers financial services cost, Kenyan MSMEs adopt the technology not because of its affordability but because of other factors such as perceived usefulness, accessibility, safe custody of daily income, limited organizational capabilities, perceived ease of use, social capital and trust structures. The derived explanatory-predictive theory provides findings that may have significant implications for fiscal and monetary policymakers, development experts and mobile banking technology designers. Advisors/Committee Members: Brown, Irwin (advisor).

Subjects/Keywords: Information Systems

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Mwangi, J. B. (2014). Analysis of designed and emergent consequences of mobile banking usage by SME’s in Kenya using ethnographic decision tree modeling. (Thesis). University of Cape Town. Retrieved from http://hdl.handle.net/11427/12865

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Mwangi, James Boniface. “Analysis of designed and emergent consequences of mobile banking usage by SME’s in Kenya using ethnographic decision tree modeling.” 2014. Thesis, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/12865.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Mwangi, James Boniface. “Analysis of designed and emergent consequences of mobile banking usage by SME’s in Kenya using ethnographic decision tree modeling.” 2014. Web. 27 Jan 2021.

Vancouver:

Mwangi JB. Analysis of designed and emergent consequences of mobile banking usage by SME’s in Kenya using ethnographic decision tree modeling. [Internet] [Thesis]. University of Cape Town; 2014. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/12865.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mwangi JB. Analysis of designed and emergent consequences of mobile banking usage by SME’s in Kenya using ethnographic decision tree modeling. [Thesis]. University of Cape Town; 2014. Available from: http://hdl.handle.net/11427/12865

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Cape Town

9. Elmi, Mohamed Abokor. ICT, the Somali diaspora and the stabilization of a failed state.

Degree: PhD, Information Systems, 2019, University of Cape Town

URL: http://hdl.handle.net/11427/31503

► For almost three decades, Somalia has defied definition and expectation precisely because the country has lacked an effective, centralized state apparatus. As a result, the… (more)

▼ For almost three decades, Somalia has defied definition and expectation precisely because the country has lacked an effective, centralized state apparatus. As a result, the term 'failed state’ is often applied to Somalia in popular discourse and by scholars. For a state to formally function as such, a few conditions must be met including the state’s ability to unquestionably legitimatize its authority over its territory, its residents pledging allegiance to that state, and explicit recognition by other states. Despite the perceived chaos and violence associated with the country, there is evidence of structures that allow for markets to function and social services to be delivered. The Somali diaspora is one factor in supporting Somalia’s economic and social system, as remittances pay for children’s education, social services and provide investment funds for businesses. Moreover, Somalia has been able to foster a vibrant Information Communications Technologies (ICTs) sector, comparable to that of its more stable and wealthier East African neighbours. Therefore, the objective of this Information Systems thesis is to examine how Information Communication Technologies are utilized within communities that are considered failed (or failing) and lack defined, and legitimate state apparatus. The guiding research question for this thesis is: What role does Information and Communication Technologies (ICTs) and the diaspora play in the creation of a `stable` Somalia? To address the research question, in addition to providing Somalia’s historical context, three interrelated empirical studies were designed. The first study utilizes both qualitative and quantitative content analysis approaches to extend our understanding of how Somalia is defined in Western media. This included determining when the failed state term became synonymous with Somalia. The study, additionally, applies the principles of Critical Discourse Analysis to explore how Somalia and Somalis are perceived and portrayed in Western news sources. The study confirmed that Western media narratives about the country are negative in tone, violent in the description and have reinforced negative stereotypes regarding Somalia and its people. The second study explores the existing social structures in Somalia, utilizing Anthony Giddens’s Structuration Theory. More specifically, the study examines the banking and credit system used by Somalis, how the education and justice systems are delivered along with other necessary social services accessed by residents within the country. Through in-country key Mohamed Elmi PhD. Thesis iv informant interviews from various sectors and industries, the study aimed to discover how visible and invisible institutions that are central to the delivery of social and economic services in Somalia are mediated by ICTs. This study found evidence of functioning social structures, despite the failed state label applied to Somalia. The third study aimed, through surveys and key informant interviews, to better understand the role played by the diaspora… Advisors/Committee Members: Ngwenyama, Ojelanki (advisor).

Subjects/Keywords: Information Systems

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Elmi, M. A. (2019). ICT, the Somali diaspora and the stabilization of a failed state. (Doctoral Dissertation). University of Cape Town. Retrieved from http://hdl.handle.net/11427/31503

Chicago Manual of Style (16^th Edition):

Elmi, Mohamed Abokor. “ICT, the Somali diaspora and the stabilization of a failed state.” 2019. Doctoral Dissertation, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/31503.

MLA Handbook (7^th Edition):

Elmi, Mohamed Abokor. “ICT, the Somali diaspora and the stabilization of a failed state.” 2019. Web. 27 Jan 2021.

Vancouver:

Elmi MA. ICT, the Somali diaspora and the stabilization of a failed state. [Internet] [Doctoral dissertation]. University of Cape Town; 2019. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/31503.

Council of Science Editors:

Elmi MA. ICT, the Somali diaspora and the stabilization of a failed state. [Doctoral Dissertation]. University of Cape Town; 2019. Available from: http://hdl.handle.net/11427/31503

University of Cape Town

10. Namirembe, Esther. E-learning in universities in Uganda: predictors of successful adoption.

Degree: PhD, Information Systems, 2019, University of Cape Town

URL: http://hdl.handle.net/11427/31840

► Adoption of e-learning technology has been carried out by numerous universities in the developing countries with the aim of advancing the knowledge society and economic… (more)

▼ Adoption of e-learning technology has been carried out by numerous universities in the developing countries with the aim of advancing the knowledge society and economic development. However, the adoption of e-learning technology in the said universities is fraught with challenges leading to low level use for instructional purposes. The study aims at: (i) identifying the predictors of successful adoption of e-learning, (ii) investigating causes of failures of past e-learning information systems initiatives, and (iii) developing a predictive framework for the advancement of e-learning programmes for universities in Uganda. In order to determine possible predictors of successful adoption, the researcher adopted the configurational (Gestalts) approach. The hypotheses were tested in a survey that involved 73 lecturers and 184 students from Uganda’s Makerere University and Gulu University. The respondents’ opinions are obtained using questionnaires and interviews and analysed using descriptive, clustering and deductive thematic analyses techniques. The research identified four analytical clusters from the target group of the lecturers, while the target group of the students are described by six analytical clusters. Results from cluster 1 among lecturers indicate that successful adoption is dependent on being familiar with the objectives of the university’s e-learning policies, finding time to experiment with ICT, availability of financial support and commitment of university management. However, it should be noted that while the study was conducted within two Universities, the majority of the lecturer respondents were from Makerere University. Therefore, while organisational characteristics contribute to the adoption of e-learning among lecturers, their influence is more pronounced in the established university, that is, Makerere. Both lecturers and students adopt e-learning facilities at later stages of their studies or career which raises great concern. The majority of the lecturers in the lead cluster were male and PhD holders while most of the students in the lead cluster were male and in their second year of study. Lecturers in Cluster 1 are adopters because of the knowledge and long-time experience with e-learning facilities compared to their counterparts in Clusters 2 and 3. Students in Cluster 4 were adopters because they had more knowledge and skills in the use of ICTs than their counterparts in the other clusters. Cluster 3 and 6 among lecturers and students respectively were least adopters of e-learning mainly because they were unfamiliar with the university e-learning policy. The main causes of failure of past e-learning information systems initiatives were lack of structured approach to e-learning and inadequate empowerment. From the cluster findings, a predictive framework for the advancement of e-learning programmes in universities in Uganda was developed. It was recommended that: adoption of e-learning technology should be encouraged during the early school years of the students and earlier career years of… Advisors/Committee Members: Kyobe, Michael (advisor).

Subjects/Keywords: information systems

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Namirembe, E. (2019). E-learning in universities in Uganda: predictors of successful adoption. (Doctoral Dissertation). University of Cape Town. Retrieved from http://hdl.handle.net/11427/31840

Chicago Manual of Style (16^th Edition):

Namirembe, Esther. “E-learning in universities in Uganda: predictors of successful adoption.” 2019. Doctoral Dissertation, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/31840.

MLA Handbook (7^th Edition):

Namirembe, Esther. “E-learning in universities in Uganda: predictors of successful adoption.” 2019. Web. 27 Jan 2021.

Vancouver:

Namirembe E. E-learning in universities in Uganda: predictors of successful adoption. [Internet] [Doctoral dissertation]. University of Cape Town; 2019. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/31840.

Council of Science Editors:

Namirembe E. E-learning in universities in Uganda: predictors of successful adoption. [Doctoral Dissertation]. University of Cape Town; 2019. Available from: http://hdl.handle.net/11427/31840

University of Cape Town

11. Lusinga, Shallen. Towards a digital tool for monitoring and reporting mobile victimisation among South African high school students.

Degree: PhD, Information Systems, 2019, University of Cape Town

URL: http://hdl.handle.net/11427/31691

► Mobile victimisation is one form of cyber aggression that is increasing and affecting many young people in the developing world today. However, the focus on… (more)

▼ Mobile victimisation is one form of cyber aggression that is increasing and affecting many young people in the developing world today. However, the focus on mobile victimisation in developing nations is limited. There is also limited theoretical work to enhance the conceptualisation of mobile victimisation. Understanding this phenomenon in developing countries is particularly critical as mobile phone usage and crime in these countries are among the highest in the world. Literature shows that in addition to these challenges, schools that have adopted paper or program-based interventions have not been very successful in combating victimisation. Research from other disciplines, however, suggests that digital interventions effectively address health and psychological challenges by offering digital self-intervention. Research shows that reporting bullying incidents is a form of intervention whose challenges in developing and maintaining mechanisms persist. Schools particularly lack systems for reporting and students do not trust some of the reporting mechanisms. Similar problems have been identified in cyberbullying literature. Reporting violence in schools is particularly important in a country like South Africa, where the rate of crime remains the highest in the world. Understanding the circumstances under which victims decide to report (or not report) is important for effective development and implementation of appropriate interventions. Studies on crime reporting provide mechanisms for predicting reporting behaviour that are mainly based on sociological, economic or psychological models. Given that this study investigated reporting behaviour from a technological perspective, technological models were also considered. However, focusing on one theoretical model may fail to capture the complexity of the factors influencing a victim's decision whether or not to report aggression. A broader theoretical perspective would allow for the identification of the various motivating factors which generally do not operate exclusively. In addition, most existing studies have focused on traditional forms of violence. Victimisation in schools is increasingly committed using mobile technology, making it imperative to examine the problem of reporting in a mobile environment. Reporting practices in a digital context may, however, differ in some aspects from reporting in a non-technological environment and these may vary across cultural groupings. Applying a design science research (DSR) process within a pragmatic paradigm and being informed by literature, this study developed an integrative framework for understanding the under-reporting of mobile victimisation by students so as to inform the development of a mobile-based intervention. Findings from the study confirmed that students do not report their victimisation because of economic, psychological, cultural-sociological and technological factors as predicted by the integrative theoretical framework. This confirmed the complexity of the factors influencing students decision whether or… Advisors/Committee Members: Kyobe, Michael (advisor).

Subjects/Keywords: Information Systems

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Lusinga, S. (2019). Towards a digital tool for monitoring and reporting mobile victimisation among South African high school students. (Doctoral Dissertation). University of Cape Town. Retrieved from http://hdl.handle.net/11427/31691

Chicago Manual of Style (16^th Edition):

Lusinga, Shallen. “Towards a digital tool for monitoring and reporting mobile victimisation among South African high school students.” 2019. Doctoral Dissertation, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/31691.

MLA Handbook (7^th Edition):

Lusinga, Shallen. “Towards a digital tool for monitoring and reporting mobile victimisation among South African high school students.” 2019. Web. 27 Jan 2021.

Vancouver:

Lusinga S. Towards a digital tool for monitoring and reporting mobile victimisation among South African high school students. [Internet] [Doctoral dissertation]. University of Cape Town; 2019. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/31691.

Council of Science Editors:

Lusinga S. Towards a digital tool for monitoring and reporting mobile victimisation among South African high school students. [Doctoral Dissertation]. University of Cape Town; 2019. Available from: http://hdl.handle.net/11427/31691

University of Cape Town

12. Kabanda Salah. E-commerce and small and medium enterprises (SME) in least developed countries : the case of Tanzania.

Degree: Image, Information Systems, 2013, University of Cape Town

URL: http://hdl.handle.net/11427/5646

► The purpose of the study was to investigate the E-Commerce phenomena in Tanzania with the goal of understanding how E-Commerce is typically made sense of… (more)

Subjects/Keywords: Information Systems

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APA (6^th Edition):

Salah, K. (2013). E-commerce and small and medium enterprises (SME) in least developed countries : the case of Tanzania. (Thesis). University of Cape Town. Retrieved from http://hdl.handle.net/11427/5646

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Salah, Kabanda. “E-commerce and small and medium enterprises (SME) in least developed countries : the case of Tanzania.” 2013. Thesis, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/5646.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Salah, Kabanda. “E-commerce and small and medium enterprises (SME) in least developed countries : the case of Tanzania.” 2013. Web. 27 Jan 2021.

Vancouver:

Salah K. E-commerce and small and medium enterprises (SME) in least developed countries : the case of Tanzania. [Internet] [Thesis]. University of Cape Town; 2013. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/5646.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Salah K. E-commerce and small and medium enterprises (SME) in least developed countries : the case of Tanzania. [Thesis]. University of Cape Town; 2013. Available from: http://hdl.handle.net/11427/5646

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Cape Town

13. Johnston, Kevin Allan. An IS perspective on managing change in a university.

Degree: Image, Information Systems, 2011, University of Cape Town

URL: http://hdl.handle.net/11427/10609

► This thesis aimed firstly to explore what is happening with respect to change in a South African university, and how this change affects those involved,… (more)

Subjects/Keywords: Information Systems

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Johnston, K. A. (2011). An IS perspective on managing change in a university. (Thesis). University of Cape Town. Retrieved from http://hdl.handle.net/11427/10609

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Johnston, Kevin Allan. “An IS perspective on managing change in a university.” 2011. Thesis, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/10609.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Johnston, Kevin Allan. “An IS perspective on managing change in a university.” 2011. Web. 27 Jan 2021.

Vancouver:

Johnston KA. An IS perspective on managing change in a university. [Internet] [Thesis]. University of Cape Town; 2011. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/10609.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Johnston KA. An IS perspective on managing change in a university. [Thesis]. University of Cape Town; 2011. Available from: http://hdl.handle.net/11427/10609

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

14. Bisimwa, Kasky Bacishoga. Mobile phone use for empowerment in the context of social exclusion: an ethnographic study of urban refugees in South Africa.

Degree: Image, Information Systems, 2017, University of Cape Town

URL: http://hdl.handle.net/11427/27410

► Problem Statement: Calls have been made to find ways to address the problem of urban refugees who are now acknowledged as a universal, continuing, and… (more)

▼ Problem Statement: Calls have been made to find ways to address the problem of urban refugees who are now acknowledged as a universal, continuing, and recurring phenomenon. There is a dominant optimism about the contribution of mobile phones to the empowerment of refugees in the host countries. However, there is a dearth of knowledge on exactly how mobile phones contribute to empowerment, and also the use of mobile phones by urban refugees in developing countries has received only minimal attention. The purpose of the research: The main objective of this research was to empirically investigate whether the use of mobile phones by urban refugees in South Africa generates or fails to generate capabilities for empowerment. The specific aim was to critically explore the factors which shape the use of mobile phones by urban refugees in South Africa and their capabilities for empowerment. Design / methodology / approach: This research adopted a critical orientation to knowledge, used critical ethnographic methods and drew on a theoretical lens developed from the integration of Sen's Capability Approach and Bourdieu's Theory of Practice. The data were collected through observations and in-depth interviews with 22 urban refugees in South Africa. Documents and website corroborating evidence have provided secondary data. Data were analysed using thematic analysis. Findings: The findings suggest that mobile phone use affords valuable capabilities for empowerment in three main ways. First, the capabilities to negotiate ways to participate in the information society by: participating in economic and financial activities, improving access to services and to sources of information. Second, the capabilities to effectively engage with wider networks by: developing and maintaining relationships, being socially and culturally connected, and communicating effectively. Third, the capabilities to manage one's own situation and solve problems by: multi-tasking easily, and a guarantee of transparency and security. However, the generation of these capabilities is contingent on power relations in the social field - between social structures and individual's agency. In South Africa, the capabilities of empowerment that urban refugees can generate through mobile phone use are either enhanced or hindered by interrelated factors, namely the affordances of mobile phones, socio-environmental factors, and personal factors. The availability of capital is very crucial for personal factors, to which they confer more, or less, power to influence the power relations. Originality / contribution: This research contributes to the theory in the field of Information Systems by proposing a dynamic framework with precise constructs for theorising and explaining the mechanisms and social practices that shape mobile phone use and the capabilities for empowerment. This research suggests that to research mobile phone use for empowerment in the context of social exclusion and inequality in developing countries, researchers need to look beyond social agents' immediate… Advisors/Committee Members: Johnston, Kevin (advisor), Brown, Irwin (advisor).

Subjects/Keywords: Information Systems

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Bisimwa, K. B. (2017). Mobile phone use for empowerment in the context of social exclusion: an ethnographic study of urban refugees in South Africa. (Thesis). University of Cape Town. Retrieved from http://hdl.handle.net/11427/27410

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Bisimwa, Kasky Bacishoga. “Mobile phone use for empowerment in the context of social exclusion: an ethnographic study of urban refugees in South Africa.” 2017. Thesis, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/27410.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Bisimwa, Kasky Bacishoga. “Mobile phone use for empowerment in the context of social exclusion: an ethnographic study of urban refugees in South Africa.” 2017. Web. 27 Jan 2021.

Vancouver:

Bisimwa KB. Mobile phone use for empowerment in the context of social exclusion: an ethnographic study of urban refugees in South Africa. [Internet] [Thesis]. University of Cape Town; 2017. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/27410.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Bisimwa KB. Mobile phone use for empowerment in the context of social exclusion: an ethnographic study of urban refugees in South Africa. [Thesis]. University of Cape Town; 2017. Available from: http://hdl.handle.net/11427/27410

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Cape Town

15. Ngonzi, Tibuhinda T. Theorizing ICT-based social innovation on development in the context of developing countries of Africa.

Degree: Image, Information Systems, 2016, University of Cape Town

URL: http://hdl.handle.net/11427/20479

► Background - The main concern of this study is that the perspectives at the foundation of the deployment of information and communication technologies (ICT) undermine… (more)

Subjects/Keywords: Information Systems

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Ngonzi, T. T. (2016). Theorizing ICT-based social innovation on development in the context of developing countries of Africa. (Thesis). University of Cape Town. Retrieved from http://hdl.handle.net/11427/20479

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Ngonzi, Tibuhinda T. “Theorizing ICT-based social innovation on development in the context of developing countries of Africa.” 2016. Thesis, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/20479.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Ngonzi, Tibuhinda T. “Theorizing ICT-based social innovation on development in the context of developing countries of Africa.” 2016. Web. 27 Jan 2021.

Vancouver:

Ngonzi TT. Theorizing ICT-based social innovation on development in the context of developing countries of Africa. [Internet] [Thesis]. University of Cape Town; 2016. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/20479.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ngonzi TT. Theorizing ICT-based social innovation on development in the context of developing countries of Africa. [Thesis]. University of Cape Town; 2016. Available from: http://hdl.handle.net/11427/20479

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Cape Town

16. Akande, Akinlolu Olumide. Using software as a service to support the academic activities of students in higher education institutions with a relative lack of resources.

Degree: PhD, Information Systems, 2018, University of Cape Town

URL: http://hdl.handle.net/11427/29180

► The contribution of Software as a Service (SaaS) towards improved access to software, cost reduction, better quality of learning and enhanced communication and collaboration in… (more)

▼ The contribution of Software as a Service (SaaS) towards improved access to software, cost reduction, better quality of learning and enhanced communication and collaboration in higher education institutions (HEIs) cannot be over emphasised. Some HEIs are faced with issues such as tight budget, lack of needed software, inadequate human resources and lack of adequate infrastructure. This research refers to such HEIs as those with a relative lack of resources because the resources intended for a single student are often shared among ten or more students. Hence many students are unable to cope with their academic activities and some end up failing or even dropping out. Finding alternative ways to provide the necessary software for students is therefore a priority for HEIs with a relative lack of resources. SaaS offers a possible alternative for them and it is gaining their attention. The goal of this research was to empower HEIs, their students, lecturers and Information Technology (IT) staff by providing them with a better understanding of SaaS and to provide them with a tool to manage the adoption and implementation of SaaS. Also, the intention was to make practical, theoretical and methodological contributions to the scientific body of knowledge in the area of Software as a Service. To achieve the goals, this research investigated the use of SaaS in HEIs with a relative lack of resources and found SaaS to be effective in providing wider access to software for students in HEIs with a relative lack of resources. This research also identified benefits and limitations of SaaS and how SaaS can help in addressing the barriers to learning and contribute towards the creation of a conducive learning environment for students. The different SaaS offerings available for education and the issues and contradictions associated with the use of SaaS in HEIs were also identified. Furthermore, a set of propositions and an integrated framework were developed using the data from the literature, books, institutional documents and interview data. Although HEIs are continuously introducing SaaS offerings into their academic activities and SaaS promises to improve the learning experience of students in HEIs by improving access to software, improving the sharing of documents and files, improving collaboration as well as communication, this research found that the use of SaaS by students in HEIs is still relatively low and uncovered the reasons for this. The HEIs in Nigeria and South Africa were used as exemplars and the problems they face with regards to resource availability were identified using the activity theory (AT) as a theoretical lens. The Astin’s IEO model and the Students involvement theory were also used to explain some issues relating to the importance of student participation in academic activities involving the use of SaaS. Although the study was focused on students, data from lecturers and IT staff was used for triangulation to increase the credibility and validity of the data obtained from the students. This research found… Advisors/Committee Members: van Belle, Jean-Paul (advisor).

Subjects/Keywords: Information Systems

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Akande, A. O. (2018). Using software as a service to support the academic activities of students in higher education institutions with a relative lack of resources. (Doctoral Dissertation). University of Cape Town. Retrieved from http://hdl.handle.net/11427/29180

Chicago Manual of Style (16^th Edition):

Akande, Akinlolu Olumide. “Using software as a service to support the academic activities of students in higher education institutions with a relative lack of resources.” 2018. Doctoral Dissertation, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/29180.

MLA Handbook (7^th Edition):

Akande, Akinlolu Olumide. “Using software as a service to support the academic activities of students in higher education institutions with a relative lack of resources.” 2018. Web. 27 Jan 2021.

Vancouver:

Akande AO. Using software as a service to support the academic activities of students in higher education institutions with a relative lack of resources. [Internet] [Doctoral dissertation]. University of Cape Town; 2018. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/29180.

Council of Science Editors:

Akande AO. Using software as a service to support the academic activities of students in higher education institutions with a relative lack of resources. [Doctoral Dissertation]. University of Cape Town; 2018. Available from: http://hdl.handle.net/11427/29180

17. Makoza, Frank. Power relations among stakeholders in the implementation of national ICT policy: case of Malawi.

Degree: Image, Information Systems, 2017, University of Cape Town

URL: http://hdl.handle.net/11427/25349

► Purpose: Recent years have seen a growing number of low-income countries formulating and implementing national Information and Communication Technology (ICT) policies with the aim of… (more)

▼ Purpose: Recent years have seen a growing number of low-income countries formulating and implementing national Information and Communication Technology (ICT) policies with the aim of supporting their socio-economic development agendas. For the majority of these countries, this exercise has been fraught with numerous challenges such as lack of resources; limited support for legal and regulatory frameworks; over-dependence on donors; lack of expertise; lack of implementation strategies; lack of policy championship; and limited participation of stakeholders. Consequently, the intended policy outcomes have not been adequately realised. To mitigate some of the challenges, there have been calls for promotion of more inclusive stakeholders participation in the formulation and implementation of national ICT policies. However, stakeholder participation may not be a silver-bullet to addressing policy implementation challenges since participation itself may be beset with power relations due to differences in beliefs, norms and values of the stakeholders themselves. The study analyses how power relations among stakeholders affect implementation of the national ICT policy. Using the case of Malawi, this study focuses on the implementation of national ICT policy in the context of a developing country. Research methodology: The study was premised in a critical research paradigm and used Critical Social Theory to analyse the interactions and practices of policy stakeholders in the execution of activities for the national ICT policy. The study analyses policy documents and interviews to highlight issues of domination, exclusion and assumptions in the national ICT policy implementation. Key findings: Power relations affected the recruitment and the implementation of the ICT policy. The government controlled the recruitment of stakeholders in the national ICT policy, however, other stakeholders demanded their inclusion in the policy implementation network. The recruitment process resulted in the membership in policy implementation network was elitist. The stakeholders had different interests in the policy and some performed multiple roles in policy implementation activities. The stakeholders mobilised and used different forms of resources to advance their interests in policy implementation activities. The differences in access to resources and capacity to mobilise these resources (legal, financial, information, human capacity) among the stakeholders led to power relations challenges. However, the exercise of power led to the circulation of power among the stakeholders and affected the policy implementation activities such as institutional settings, collaborations among stakeholders, coordination of policy and oversight of the policy. Power relations, to some extent, supported the dominant discourses that shaped the policy implementation to focus on demand perspective of ICTs, including ICT infrastructure initiatives, legal and regulatory frameworks. Value of the study: The study contributions are twofold: First, the study suggests… Advisors/Committee Members: Chigona, Wallace (advisor).

Subjects/Keywords: Information Systems

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Makoza, F. (2017). Power relations among stakeholders in the implementation of national ICT policy: case of Malawi. (Thesis). University of Cape Town. Retrieved from http://hdl.handle.net/11427/25349

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Makoza, Frank. “Power relations among stakeholders in the implementation of national ICT policy: case of Malawi.” 2017. Thesis, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/25349.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Makoza, Frank. “Power relations among stakeholders in the implementation of national ICT policy: case of Malawi.” 2017. Web. 27 Jan 2021.

Vancouver:

Makoza F. Power relations among stakeholders in the implementation of national ICT policy: case of Malawi. [Internet] [Thesis]. University of Cape Town; 2017. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/25349.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Makoza F. Power relations among stakeholders in the implementation of national ICT policy: case of Malawi. [Thesis]. University of Cape Town; 2017. Available from: http://hdl.handle.net/11427/25349

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Cape Town

18. Brown, Cheryl. Excavating the meaning of information and communication technology use amongst South African university students : a critical discourse analysis.

Degree: Image, Information Systems, 2011, University of Cape Town

URL: http://hdl.handle.net/11427/10213

► This thesis examines what Information and Communication Technologies (ICTs) mean to South African university students and how these meanings form the basis of technological identities.… (more)

Subjects/Keywords: Information Systems

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APA (6^th Edition):

Brown, C. (2011). Excavating the meaning of information and communication technology use amongst South African university students : a critical discourse analysis. (Thesis). University of Cape Town. Retrieved from http://hdl.handle.net/11427/10213

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Brown, Cheryl. “Excavating the meaning of information and communication technology use amongst South African university students : a critical discourse analysis.” 2011. Thesis, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/10213.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Brown, Cheryl. “Excavating the meaning of information and communication technology use amongst South African university students : a critical discourse analysis.” 2011. Web. 27 Jan 2021.

Vancouver:

Brown C. Excavating the meaning of information and communication technology use amongst South African university students : a critical discourse analysis. [Internet] [Thesis]. University of Cape Town; 2011. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/10213.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Brown C. Excavating the meaning of information and communication technology use amongst South African university students : a critical discourse analysis. [Thesis]. University of Cape Town; 2011. Available from: http://hdl.handle.net/11427/10213

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

19. Ogunleye, Olalekan Samuel. A framework for enhancing government service delivery using mobile technologies: an African countries context.

Degree: Image, Information Systems, 2017, University of Cape Town

URL: http://hdl.handle.net/11427/24929

► Electronic government (e-government) is how the providers of public services interact with the citizen and business via electronic means. The internet is the most commonly… (more)

▼ Electronic government (e-government) is how the providers of public services interact with the citizen and business via electronic means. The internet is the most commonly used electronic channel. E-government can provide major benefits to citizens and businesses by making the delivery of public services more efficient and effective. However, recent advances in mobile technology have offered the potential to support government services at various levels. This has made it possible to deliver services to the citizens who have no convenient physical access to government services, for example, people living in rural areas and those who are continually on the move, such as business professionals. This study explores the possibilities of effectiveness, resistance, opportunities and issues related to supporting government services delivery through using mobile cellular technologies. This research study focused on the South African and Nigerian contexts. The focus was to explore various ways that the government can use mobile technologies to improve the provision of government services. A major output of this research work is a conceptual framework to guide mobile government implementation as a vehicle for delivery of government services. Literature from both academic and professional domains were consulted throughout the study. Furthermore, a case study research was conducted in two organisations, which are different in terms of cultural and transformative settings (one in South Africa and another in Nigeria). The study followed an interpretive research approach, and collected data through semi-structured interviews in the two organizations. The data gathered were relevant to the implementation of m-government systems. The study relied on two underpinning theoretical frameworks, namely Structuration Theory and Actor Network Theory to understand the socio-technical factors affecting the implementation of m-government systems in government organisations. The perspective of duality of structure and moments of translation from both Structuration Theory and Actor Network Theory were adopted to analyse the data collected in the case study organisations. Advisors/Committee Members: Van Belle, Jean-Paul (advisor).

Subjects/Keywords: Information Systems

14 more images…

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APA (6^th Edition):

Ogunleye, O. S. (2017). A framework for enhancing government service delivery using mobile technologies: an African countries context. (Thesis). University of Cape Town. Retrieved from http://hdl.handle.net/11427/24929

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Ogunleye, Olalekan Samuel. “A framework for enhancing government service delivery using mobile technologies: an African countries context.” 2017. Thesis, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/24929.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Ogunleye, Olalekan Samuel. “A framework for enhancing government service delivery using mobile technologies: an African countries context.” 2017. Web. 27 Jan 2021.

Vancouver:

Ogunleye OS. A framework for enhancing government service delivery using mobile technologies: an African countries context. [Internet] [Thesis]. University of Cape Town; 2017. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/24929.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ogunleye OS. A framework for enhancing government service delivery using mobile technologies: an African countries context. [Thesis]. University of Cape Town; 2017. Available from: http://hdl.handle.net/11427/24929

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Cape Town

20. Bagui, Laban. An analytical tale of the social media discursive enactment of networked everyday resistance during thefeesmustfall social movement in South Africa.

Degree: PhD, Information Systems, 2019, University of Cape Town

URL: http://hdl.handle.net/11427/31350

► Social media are a space for discussions, debates and deliberations about personality, culture, society, and actual experiences of social actors in South Africa. They offer… (more)

▼ Social media are a space for discussions, debates and deliberations about personality, culture, society, and actual experiences of social actors in South Africa. They offer an unexpected opportunity for the broader consideration and inclusion of community members’ voices in governance decision making and policy processes. They also offer opportunities to engage, mobilise and change people and society in impressive scale, speed and effect: They have mobilising and transformative powers emanating from their interaction with the impetus of the agency of community members seeking better conditions of living. The magnitude of the effects of these powers makes it imperative to have a better understanding of their workings. Social media have been used in numerous social movements as the medium of communication to mobilise, coordinate, and broadcast protests. However, social media were never a guarantee of success as most movements using them did not achieve significant results. Yet, governments in developed and developing countries tend to engage inadequately with social media supported movements. The research problem is that the contribution of social media to the transformation of the social practice of discourse, which causes SSA community members’ agential impetus (collective intentionality for action) to generate a discourse of resistance on social media during social movements, is not well understood. The main research question is: Why are South African community members using social media to enact online discursive resistance during social movements? The aim of the research is to explain, from a critical realism point of view, Sub-Saharan African community members’ emergent usage of social media during social movements, by providing a contextualised social history (a tale) of South African community members’ practice of online discursive enactment of resistance. The emergent usage of social media of concern is conceptualised as “discursive enactment of networked everyday resistance” within a dialectical space of interaction conceptualised as “space of autonomous resistance”; an instance of a communication space allowing for transformative negation to occur. The research follows Bhaskar’s Critical Realism as a philosophical paradigm. Critical Realism seeks to explain phenomena by retroducing (retrospective inference) causal explanations from empirically observable phenomena to the generative mechanisms which caused them. The research was designed as a qualitative, processual and retroductive inquiry based on the Morphogenetic/Morphostasis approach with two phases: an empirical research developing the case of South African community members’ emergent usage of social media during thefeesmustfall social movement, looking for demi-regularities in social media discourse; and a transcendental research reaching into the past to identified significant events, objects and entities which tendencies are responsible for the shape of observed discourse. In the first phase, a case study was developed from data collected on the… Advisors/Committee Members: Johnston, Kevin (advisor), Weimann, Peter (advisor).

Subjects/Keywords: Information systems

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Bagui, L. (2019). An analytical tale of the social media discursive enactment of networked everyday resistance during thefeesmustfall social movement in South Africa. (Doctoral Dissertation). University of Cape Town. Retrieved from http://hdl.handle.net/11427/31350

Chicago Manual of Style (16^th Edition):

Bagui, Laban. “An analytical tale of the social media discursive enactment of networked everyday resistance during thefeesmustfall social movement in South Africa.” 2019. Doctoral Dissertation, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/31350.

MLA Handbook (7^th Edition):

Bagui, Laban. “An analytical tale of the social media discursive enactment of networked everyday resistance during thefeesmustfall social movement in South Africa.” 2019. Web. 27 Jan 2021.

Vancouver:

Bagui L. An analytical tale of the social media discursive enactment of networked everyday resistance during thefeesmustfall social movement in South Africa. [Internet] [Doctoral dissertation]. University of Cape Town; 2019. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/31350.

Council of Science Editors:

Bagui L. An analytical tale of the social media discursive enactment of networked everyday resistance during thefeesmustfall social movement in South Africa. [Doctoral Dissertation]. University of Cape Town; 2019. Available from: http://hdl.handle.net/11427/31350

University of Cape Town

21. Ramburn Gopaul, Hiranjali. A systematic analysis of ERP implementation challenges and coping mechanisms: The case of a large, decentralised, public organisation in South Africa.

Degree: Image, Information Systems, 2016, University of Cape Town

URL: http://hdl.handle.net/11427/22813

► The relevance of this research stems from the persistent failure rate of large-scale Enterprise Resource Planning (ERP) implementations. The foremost reasons advanced in explaining organisations'… (more)

▼ The relevance of this research stems from the persistent failure rate of large-scale Enterprise Resource Planning (ERP) implementations. The foremost reasons advanced in explaining organisations' failure to achieve the desired ERP benefits, despite substantial investments, relates to the complex, risky and challenging nature of the implementation process. Understanding the ERP implementation challenges faced by organisations and the subsequent coping mechanisms deployed to overcome the challenges remain a pertinent research endeavour. Another eminent area of concern alludes to the limited significance attributed to the systemic analysis of the implementation process. This research describes the challenges faced by organisations during their ERP implementation process and explains the systemic interaction of the ERP implementation challenges. In conjunction, this study identifies the coping mechanisms established by organisations to overcome the encountered ERP implementation challenges. An interpretive research paradigm, in concurrence with an inductive research approach was adopted for the purpose of this research. This study was conducted within the context of a large, decentralised, public organisation. Two embedded case studies within the designated organisation were selected. At the onset of the study, the organisation was in the process of implementing a large-scale vanilla ERP solution. The study was qualitative in nature and data were collected through interviews, observations and documentary evidence between April 2012 and October 2014. The ERP implementation challenges and ensuing coping mechanisms were revealed through the use of thematic analysis. Constant comparative analysis allowed the researcher to compare and contrast the data and themes emerging from both cases. The systemic interrelation and interconnected nature of the ERP implementation challenges were, subsequently, examined, using the principles of system dynamics. Key research contributions comprise the development of both descriptive and explanatory knowledge. The research findings disclose numerous ERP implementation challenges resulting in the emergence of a taxonomy which includes organisational, project management, management, change management, technical and knowledge challenges. The proposed taxonomy provides a comprehensive breakdown and analysis of different ERP implementation challenges which adds to the existing body of knowledge on ERP implementation. The major theoretical contribution, however, is the explanatory theory arising from the systemic model of the dynamics of ERP implementation challenges. The theory provides rich insights into the complex and interconnected nature of an implementation process. Specific implications are drawn from the empirical findings to form theoretical propositions as principles of explanation and generalisation. Another key contribution includes an interpretation of how coping mechanisms are deployed by organisations to overcome the ERP implementation challenges. The predominant coping mechanisms… Advisors/Committee Members: Seymour, Lisa (advisor).

Subjects/Keywords: Information Systems

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Ramburn Gopaul, H. (2016). A systematic analysis of ERP implementation challenges and coping mechanisms: The case of a large, decentralised, public organisation in South Africa. (Thesis). University of Cape Town. Retrieved from http://hdl.handle.net/11427/22813

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Ramburn Gopaul, Hiranjali. “A systematic analysis of ERP implementation challenges and coping mechanisms: The case of a large, decentralised, public organisation in South Africa.” 2016. Thesis, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/22813.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Ramburn Gopaul, Hiranjali. “A systematic analysis of ERP implementation challenges and coping mechanisms: The case of a large, decentralised, public organisation in South Africa.” 2016. Web. 27 Jan 2021.

Vancouver:

Ramburn Gopaul H. A systematic analysis of ERP implementation challenges and coping mechanisms: The case of a large, decentralised, public organisation in South Africa. [Internet] [Thesis]. University of Cape Town; 2016. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/22813.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ramburn Gopaul H. A systematic analysis of ERP implementation challenges and coping mechanisms: The case of a large, decentralised, public organisation in South Africa. [Thesis]. University of Cape Town; 2016. Available from: http://hdl.handle.net/11427/22813

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Cape Town

22. Scott, Elsje. Towards coherent practice in capstone courses for IS majors.

Degree: Image, Information Systems, 2012, University of Cape Town

URL: http://hdl.handle.net/11427/13056

► Information and communication technologies (ICTs) are used to support almost all areas of human activity, and information systems play an increasingly important role in organisations… (more)

▼ Information and communication technologies (ICTs) are used to support almost all areas of human activity, and information systems play an increasingly important role in organisations and in society as a whole. At the same time, continuous and dramatic changes in the field of Information Systems (IS) and its context pose serious challenges to educators preparing students for professional practice. This study is therefore about the search to design, develop and implement a framework for constructing a capstone course that will be both flexible and efficient, while simultaneously embracing the interdisciplinary character of the IS field. A capstone course can be viewed as a man-made artefact intended to meet the needs of the world we live in and the activity of building theory in such a world is embedded in the sciences of the artificial. The research paradigm for this environment thus comprised a combination of the behavioural science and design science paradigms. The evolution of a capstone course at the University of Cape Town commenced in 2001 and led to the development of a conceptual framework for a coherent practice. During 2010 and 2011 the conceptual framework acted as a bridge enabling the researcher to develop, refine and evaluate a design science theory. This was done through a series of themed action experiments each consisting of several interventions, to create a synthesis of theory and practice for preparing thoughtful practitioners. The theory includes prescriptive statements of actions leading to specific outcomes that provided evidence of how a reflective practice nurtures deep involvement of students in their learning experience. It further demonstrated how accompanying theories within this framework can be utilised either to underpin or to make sense of the different activities within this practice. These meaning-making activities initiated the reconstruction of interventions and actions to promote transcendence and embodied cognition, nurturing competence and lifelong learning. Ultimately, the intention of the theory is to extend the boundaries of the capabilities of IS majors (or students of other exit level courses) to such an extent that they become empowered to cope with the complex and changing demands of the real world. Advisors/Committee Members: Sewchurran, Kosheek (advisor).

Subjects/Keywords: Information Systems

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Scott, E. (2012). Towards coherent practice in capstone courses for IS majors. (Thesis). University of Cape Town. Retrieved from http://hdl.handle.net/11427/13056

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Scott, Elsje. “Towards coherent practice in capstone courses for IS majors.” 2012. Thesis, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/13056.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Scott, Elsje. “Towards coherent practice in capstone courses for IS majors.” 2012. Web. 27 Jan 2021.

Vancouver:

Scott E. Towards coherent practice in capstone courses for IS majors. [Internet] [Thesis]. University of Cape Town; 2012. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/13056.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Scott E. Towards coherent practice in capstone courses for IS majors. [Thesis]. University of Cape Town; 2012. Available from: http://hdl.handle.net/11427/13056

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Cape Town

23. Dakela, Sibongiseni. Web analytics strategy: a model for adopting and implementing advanced Web Analytics.

Degree: Image, Information Systems, 2011, University of Cape Town

URL: http://hdl.handle.net/11427/10288

► Web Analytics (WA) is an evaluative technique originating from and driven by business in its need to get more value out of understanding the usage… (more)

Subjects/Keywords: Information Systems

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APA (6^th Edition):

Dakela, S. (2011). Web analytics strategy: a model for adopting and implementing advanced Web Analytics. (Thesis). University of Cape Town. Retrieved from http://hdl.handle.net/11427/10288

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Dakela, Sibongiseni. “Web analytics strategy: a model for adopting and implementing advanced Web Analytics.” 2011. Thesis, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/10288.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Dakela, Sibongiseni. “Web analytics strategy: a model for adopting and implementing advanced Web Analytics.” 2011. Web. 27 Jan 2021.

Vancouver:

Dakela S. Web analytics strategy: a model for adopting and implementing advanced Web Analytics. [Internet] [Thesis]. University of Cape Town; 2011. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/10288.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Dakela S. Web analytics strategy: a model for adopting and implementing advanced Web Analytics. [Thesis]. University of Cape Town; 2011. Available from: http://hdl.handle.net/11427/10288

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Cape Town

24. Mwapwele, Samwel Dick. The influence of effective use of mobile devices for learning outside the classroom: case study of secondary school students in Tanzania and South Africa.

Degree: Image, Information Systems, 2018, University of Cape Town

URL: http://hdl.handle.net/11427/28419

► There is an ongoing debate on whether students’ use of mobile devices extends to academic purposes. In developing countries, mobile devices are argued to assist… (more)

▼ There is an ongoing debate on whether students’ use of mobile devices extends to academic purposes. In developing countries, mobile devices are argued to assist in reducing digital divide and foster educational use leading to poverty alleviation. Framework on students’ effective use of mobile devices for learning outside the classroom (SEUMD) is applied as lens. This research investigates, what influence effective use of mobile devices for learning outside the classroom has on academic performance of secondary school students in Tanzania and South Africa. An Interpretive approach on multiple case studies is employed. A mixed method approach is used that includes, close ended questionnaires, semi-structured interviews and direct observations. A secondary school in Dar-es-salaam and a high school in Cape Town were selected for data collection. Data was collected with Form IV students and their teachers and Grade 12 learners and their teachers. Mixed method is applied to investigate students’ and teachers’ use of mobile devices for learning outside the classroom. Descriptive statistics is used to analyse questionnaires and thematic analysis for interviews and observations. Both, students’ and teachers’ use mobile device to socialize, recreational purposes, searching for information and academic purposes. On academic purposes, mobile devices are used to make phone calls, send short message services and on Internet. Internet use encompass websites, search engines, social networks and instant messaging applications. Students’ save pocket money to buy airtime and Internet bundles. Students’ receive advice and assistance from peers on mobile devices to acquire and technical help. Key findings demonstrate students’ effective use of mobile devices includes WhatsApp and Facebook to communicate to peers, friends and teachers on educational issues. Students’ assist peers by sending pictures, audio and video files that expound on topic of interest. Academic content acquired through other Internet sources is shared to groups students interact with. The use of SEUMD provides for a new framework that merges technology adoption, concerns in the society and providing a sustainable solution. SEUMD extends discussion on technology adoption by focusing on adopters’ goals and analysing sustainability of attaining the goal through effective use. Adoption of a technology is thus assessed as a process that starts before adoption and continues after through sustainability. Advisors/Committee Members: Roodt, Sumarie (advisor).

Subjects/Keywords: information systems

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Mwapwele, S. D. (2018). The influence of effective use of mobile devices for learning outside the classroom: case study of secondary school students in Tanzania and South Africa. (Thesis). University of Cape Town. Retrieved from http://hdl.handle.net/11427/28419

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Mwapwele, Samwel Dick. “The influence of effective use of mobile devices for learning outside the classroom: case study of secondary school students in Tanzania and South Africa.” 2018. Thesis, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/28419.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Mwapwele, Samwel Dick. “The influence of effective use of mobile devices for learning outside the classroom: case study of secondary school students in Tanzania and South Africa.” 2018. Web. 27 Jan 2021.

Vancouver:

Mwapwele SD. The influence of effective use of mobile devices for learning outside the classroom: case study of secondary school students in Tanzania and South Africa. [Internet] [Thesis]. University of Cape Town; 2018. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/28419.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mwapwele SD. The influence of effective use of mobile devices for learning outside the classroom: case study of secondary school students in Tanzania and South Africa. [Thesis]. University of Cape Town; 2018. Available from: http://hdl.handle.net/11427/28419

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Cape Town

25. Buchana, Yasser. Generative mechanisms of IT-enabled organisational performance in resource-constrained Emergency Medical Services organisations in South Africa.

Degree: PhD, Information Systems, 2018, University of Cape Town

URL: http://hdl.handle.net/11427/29545

► Problem Statement: Emergency medical services (EMS) organisations have one of the highest levels of dependence on and use of information technology (IT) to support delivery… (more)

▼ Problem Statement: Emergency medical services (EMS) organisations have one of the highest levels of dependence on and use of information technology (IT) to support delivery of emergency medical services. The need for EMS organisations to provide efficient and effective emergency medical services has emphasised the importance of performance management. Organisational performance which is monitored and evaluated through key performance indicators (KPIs) plays an important role in EMS organisations. Organisational performance helps to monitor, evaluate and communicate outcomes in the form of KPIs. Empirical evidence shows that quantitative KPIs have been designed with little in-depth understanding of the underlying IT usage mechanisms that influence organisational performance. Unfortunately, such quantitative KPI reports have been limited in explaining organisational performance underpinned by IT. Purpose / rationale of the research: The purpose of this research study was to identify the generative mechanisms associated with IT-enabled organisational performance and to explain how these mechanisms interact. In the context of resource-constrained EMS organisations, quantitatively defined KPIs are not suitable for explaining the underlying causes of performance variations and outcomes. The lack of empirical evidence on IT-enabled organisational performance as well as the lack of theoretical explanations of the underlying mechanisms provided the primary rationale for this study. In addition, this study sought to provide answers to the following research question: What generative mechanisms explain IT-enabled organisational performance in resource-constrained EMS organisations? Theoretical approach/methodology/design: This study was informed by the critical realist philosophy of science and used the complex adaptive systems theory together with institutional theory as the theoretical lenses to investigate the research question in a manner that jointly explained the generative mechanisms. Using interviews, participant observation, organisational performance data and documents collected from a single case study, the study used abduction and retroduction techniques to explicate the mechanisms of IT-enabled organisational performance. Findings: Findings indicate that the IT-enabled organisational performance mechanisms can be categorised into two types of generative mechanisms. These are structural and coordination mechanisms. The explanation of the mechanisms developed in this study take into consideration three important elements: (1) the technological, cultural and structural mechanisms that influence IT-enabled organisational performance; (2) the unpredictable, non-linear, adaptive nature of emergency medical services environments; and (3) the complexities that arise in the interactions between EMS organisations and their environments. Originality/contribution: In respect of IT-enabled organisational performance this study contributes to both organisational and health information systems literature by developing a… Advisors/Committee Members: Seymour, Lisa (advisor).

Subjects/Keywords: information systems

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Buchana, Y. (2018). Generative mechanisms of IT-enabled organisational performance in resource-constrained Emergency Medical Services organisations in South Africa. (Doctoral Dissertation). University of Cape Town. Retrieved from http://hdl.handle.net/11427/29545

Chicago Manual of Style (16^th Edition):

Buchana, Yasser. “Generative mechanisms of IT-enabled organisational performance in resource-constrained Emergency Medical Services organisations in South Africa.” 2018. Doctoral Dissertation, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/29545.

MLA Handbook (7^th Edition):

Buchana, Yasser. “Generative mechanisms of IT-enabled organisational performance in resource-constrained Emergency Medical Services organisations in South Africa.” 2018. Web. 27 Jan 2021.

Vancouver:

Buchana Y. Generative mechanisms of IT-enabled organisational performance in resource-constrained Emergency Medical Services organisations in South Africa. [Internet] [Doctoral dissertation]. University of Cape Town; 2018. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/29545.

Council of Science Editors:

Buchana Y. Generative mechanisms of IT-enabled organisational performance in resource-constrained Emergency Medical Services organisations in South Africa. [Doctoral Dissertation]. University of Cape Town; 2018. Available from: http://hdl.handle.net/11427/29545

University of Cape Town

26. Makoza, Frank. The impact of ICT use on livelihoods of microenterprises : case of South Africa.

Degree: Image, Information Systems, 2011, University of Cape Town

URL: http://hdl.handle.net/11427/11089

This thesis aims to contribute to the understanding of impact of using Information and Communications Technology (ICT) on the livelihoods of microenterprises in the developing countries context. Advisors/Committee Members: Chigona, Wallace (advisor).

Subjects/Keywords: Information Systems

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Makoza, F. (2011). The impact of ICT use on livelihoods of microenterprises : case of South Africa. (Thesis). University of Cape Town. Retrieved from http://hdl.handle.net/11427/11089

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Makoza, Frank. “The impact of ICT use on livelihoods of microenterprises : case of South Africa.” 2011. Thesis, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/11089.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Makoza, Frank. “The impact of ICT use on livelihoods of microenterprises : case of South Africa.” 2011. Web. 27 Jan 2021.

Vancouver:

Makoza F. The impact of ICT use on livelihoods of microenterprises : case of South Africa. [Internet] [Thesis]. University of Cape Town; 2011. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/11089.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Makoza F. The impact of ICT use on livelihoods of microenterprises : case of South Africa. [Thesis]. University of Cape Town; 2011. Available from: http://hdl.handle.net/11427/11089

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Cape Town

27. Wanjogu, Edwin. Potential relevance of neuroscience to guide consumption of multimedia technologies towards enhancing learning.

Degree: Image, Information Systems, 2016, University of Cape Town

URL: http://hdl.handle.net/11427/23717

► In the wake of rapidly progressing technology, educational institutions are searching for more innovative uses of educational technologies to teach the new kind of students… (more)

▼ In the wake of rapidly progressing technology, educational institutions are searching for more innovative uses of educational technologies to teach the new kind of students who are entering into these institutions. The Net Generation (NG), are believed to have grown up surrounded by technology and this poses a challenge of understanding how well-designed technology improvements can enhance a student's educational experience. The main reason as to incorporating technology with education is without a doubt to improve a student's engagement and learning. There is increasing interest in the application of cognitive neuroscience in educational practice to advice on how to improve the learning content to have a more positive impact on the NG with an understanding of the brain. Research does show that if technology is not weaned correctly, can have negative effects and addictive behaviours emerge such as craving, concealing, and lying. There is no link, to the author's knowledge, between these scientific findings of neuroscience and advising institutions on changes and implementations necessary to the learning material. This study sets out to link the three; using Piaget's Theory of Cognitive Development as the guide of the different categories of the NG and a detailed literature review of other theories of this phenomenon, the three elements (Learning, Technology and Neuroscience) were investigated. Using secondary analysis the researcher was able to analyse different data sets of the different age groups as stipulated by Piaget's Theory. Each study sought to investigate the NG with different learning MTs and the effects it had on them. The results were ran through different statistical tests revealing positive links of the three aforementioned elements. The findings asserted that students learning with these multimedia obtained significantly greater learning achievement in comparison to those who were not. Not only so, but these same students were also more motivated by using technology in the classroom for learning and exhibited increased functional connectivity during their engagement. Finally, the three elements were linked by developing a life-stage technology consumption model that will be capable of guiding instructors, NG and the consumers of various MTs. Advisors/Committee Members: Roodt, Sumarie (advisor).

Subjects/Keywords: Information Systems

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Wanjogu, E. (2016). Potential relevance of neuroscience to guide consumption of multimedia technologies towards enhancing learning. (Thesis). University of Cape Town. Retrieved from http://hdl.handle.net/11427/23717

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Wanjogu, Edwin. “Potential relevance of neuroscience to guide consumption of multimedia technologies towards enhancing learning.” 2016. Thesis, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/23717.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Wanjogu, Edwin. “Potential relevance of neuroscience to guide consumption of multimedia technologies towards enhancing learning.” 2016. Web. 27 Jan 2021.

Vancouver:

Wanjogu E. Potential relevance of neuroscience to guide consumption of multimedia technologies towards enhancing learning. [Internet] [Thesis]. University of Cape Town; 2016. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/23717.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Wanjogu E. Potential relevance of neuroscience to guide consumption of multimedia technologies towards enhancing learning. [Thesis]. University of Cape Town; 2016. Available from: http://hdl.handle.net/11427/23717

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Cape Town

28. Jacobs, Carl. Adapting and responding to ICTs - a study of two municipalities in rural South Africa.

Degree: Image, Information Systems, 2016, University of Cape Town

URL: http://hdl.handle.net/11427/20478

► The post - apartheid restructuring of South Africa's water sector has left the responsibility of planning, access and provision of water with local government. Local… (more)

▼ The post - apartheid restructuring of South Africa's water sector has left the responsibility of planning, access and provision of water with local government. Local municipalities, which lack the " financial and human resources to deliver on their constitutional and legal mandate and on citizen expectations" (Department of Co - operative Governance and Traditional Affairs [CoGTA] , 2009) , constitute 71% of South Africa's local government . This means that a large proportion of South Africa's local government does not possess sufficient capacity to fulfil their legal responsibilities. Information and Communication Technologies (ICTs) and the potential for improved capacity they provide is not a new concept, especially to the fields of education, health and governance. For instance, South Africa's Local Government Association (SALGA) developed a guide and roadmap f or successful ICT governance in local municipalities. They recognised the importance of aligning governance and ICTs to improve the role of local municipalities , and while many examples of ICTs successfully improving capacity do exist , there are also many other examples where they failed to do so Literature identifies the reasons for failure and suggests ways to address them so that ICTs have the maximum possible impact on improving capacity , however , many ICTs still fail, especially in developing contexts. This is because most studies in the field of ICTs focus on the impact they have on capacity and not vice versa. Not many studies research the impact that existing capacities have on ICTs, and especially not when the ICTs have already been designed to overcome those challenges usually associated with failure in developing contexts. In view of this, the purpose of this study was to assess what impact rural local municipalities ' existing conditions and capacities have on the implementation and use of ICT s and hence the change in capacity ICTs seek to bring about in the first instance . Additionally, the study assessed whether ICTs bring about any measurable change in low - capacity environments. Two local municipalities in rural Eastern Cape of South Africa , which were looking to improve their capacities to resolve issues of water and sanitation service delivery and maintain customer relations , were identified as the study sites. An ICT system, which sought to address and improve upon the challenges associated with each municipality's customer relations and management of complaints, was co - designed and implemented using best practices, so as to overcome the challenges usually associated with ICT failure in developing contexts. Using the Adaptive Capacity Wheel (Gupta, Termeer, Klostermann, Meijerink, Van den Brink, Jong, Nooteboom, & Bergsma, 2010) , a comprehensive comparative analysis between the pre - and post - ICT implementation capacities of each municipality was undertaken ( both to resolve issues of water and sanitation service delivery , maintain customer relations , and to adapt and respond to the change… Advisors/Committee Members: Rivett, Ulrike (advisor).

Subjects/Keywords: Information Systems

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Jacobs, C. (2016). Adapting and responding to ICTs - a study of two municipalities in rural South Africa. (Thesis). University of Cape Town. Retrieved from http://hdl.handle.net/11427/20478

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Jacobs, Carl. “Adapting and responding to ICTs - a study of two municipalities in rural South Africa.” 2016. Thesis, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/20478.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Jacobs, Carl. “Adapting and responding to ICTs - a study of two municipalities in rural South Africa.” 2016. Web. 27 Jan 2021.

Vancouver:

Jacobs C. Adapting and responding to ICTs - a study of two municipalities in rural South Africa. [Internet] [Thesis]. University of Cape Town; 2016. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/20478.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Jacobs C. Adapting and responding to ICTs - a study of two municipalities in rural South Africa. [Thesis]. University of Cape Town; 2016. Available from: http://hdl.handle.net/11427/20478

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Cape Town

29. Rahimi, Saba Ryan. Exploring existential interventions that enable competency development in Information Systems students.

Degree: Image, Information Systems, 2015, University of Cape Town

URL: http://hdl.handle.net/11427/15692

► The Information Systems field is one characterised by constant debate about its central focus and lack of a defined identity. This debate has perpetuated as… (more)

Subjects/Keywords: Information Systems

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Rahimi, S. R. (2015). Exploring existential interventions that enable competency development in Information Systems students. (Thesis). University of Cape Town. Retrieved from http://hdl.handle.net/11427/15692

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Rahimi, Saba Ryan. “Exploring existential interventions that enable competency development in Information Systems students.” 2015. Thesis, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/15692.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Rahimi, Saba Ryan. “Exploring existential interventions that enable competency development in Information Systems students.” 2015. Web. 27 Jan 2021.

Vancouver:

Rahimi SR. Exploring existential interventions that enable competency development in Information Systems students. [Internet] [Thesis]. University of Cape Town; 2015. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/15692.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Rahimi SR. Exploring existential interventions that enable competency development in Information Systems students. [Thesis]. University of Cape Town; 2015. Available from: http://hdl.handle.net/11427/15692

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Cape Town

30. Hill, Wesley Clifton. Identifying socio-cultural determinants to access : implications for e-governance in the water & sanitation sector.

Degree: Image, Information Systems, 2016, University of Cape Town

URL: http://hdl.handle.net/11427/20947

► This study identifies socio-cultural determinants to both access to technology, as well as access to water and sanitation services, to build an understanding of how… (more)

▼ This study identifies socio-cultural determinants to both access to technology, as well as access to water and sanitation services, to build an understanding of how technology use and service delivery interact to either restrict or empower groups to communicate their water and sanitation needs through e-government platforms. Even though South Africa's racist apartheid laws were repealed over two decades ago, water and sanitation services in predominantly black areas of Cape Town are still effected by the structural inequalities rooted in apartheid policies. Frustration over the state of water and sanitation services in these areas frequently erupts into violent and destructive protests. A key piece to reducing these inequalities lies in the city's ability to collect data on the state of water and sanitation infrastructure, and the City of Cape Town has promoted a number of e-Governance initiatives to streamline the process of collecting information from users of water and sanitation services. Among these initiatives is an SMS based fault reporting system, which was envisioned as an inexpensive method for users to easily report service failures to the city. Additionally, the city has adopted other web-based reporting platforms based on popular social media sites and email, which can be accessed using internet enabled mobile phones. However, despite high rates of mobile phone ownership in Cape Town, little is known about how people use them. It is important to know how people use mobile phones in order to gauge whether e-Governance initiatives are accessible to poor and vulnerable populations. This analysis is particularly important for highly stratified societies such as South Africa, since it has been shown that introducing ICT into a service delivery system will not result in social change, but will simply act to amplify the underlying intents and capacities that are already present in the system. The purpose of this study was to identify socio-cultural determinants to water and sanitation access and ICT use, to gauge the capacity of groups with marginal access to water and sanitation services to advocate for improvements using mobile phone enabled fault reporting. The study was carried out as a cross-sectional analysis using chi-square tests to identify correlations between socio-cultural data that was collected during three days of interviews in the township of Imizamo Yethu. A spatial analysis was also employed to visualise geographic patterns of access to water and mobile technology. The results indicate that mobility challenged township residents face barriers to accessing water and sanitation services, and also have limited options for reporting faults using mobile phones. Additional disparities in access to services and mobile phone use were found to be based on geography, economic ability, education, as well as place of birth (foreign born vs. South African born). The results indicate that marginalised segments of the population have very limited capacity to communicate their needs to the municipal… Advisors/Committee Members: Rivett, Ulrike (advisor).

Subjects/Keywords: Information Systems

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Hill, W. C. (2016). Identifying socio-cultural determinants to access : implications for e-governance in the water & sanitation sector. (Thesis). University of Cape Town. Retrieved from http://hdl.handle.net/11427/20947

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Hill, Wesley Clifton. “Identifying socio-cultural determinants to access : implications for e-governance in the water & sanitation sector.” 2016. Thesis, University of Cape Town. Accessed January 27, 2021. http://hdl.handle.net/11427/20947.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Hill, Wesley Clifton. “Identifying socio-cultural determinants to access : implications for e-governance in the water & sanitation sector.” 2016. Web. 27 Jan 2021.

Vancouver:

Hill WC. Identifying socio-cultural determinants to access : implications for e-governance in the water & sanitation sector. [Internet] [Thesis]. University of Cape Town; 2016. [cited 2021 Jan 27]. Available from: http://hdl.handle.net/11427/20947.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Hill WC. Identifying socio-cultural determinants to access : implications for e-governance in the water & sanitation sector. [Thesis]. University of Cape Town; 2016. Available from: http://hdl.handle.net/11427/20947

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

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Open Access Theses and Dissertations