subject:(hotels)

Cape Peninsula University of Technology

1. Bamporiki, Abdallah Seif. The impact of internal communication on guest satisfication in hospitality establishments in Cape Town .

Degree: 2010, Cape Peninsula University of Technology

URL: http://etd.cput.ac.za/handle/20.500.11838/1592

► Within the hospitality industry, where revenues are driven by guest satisfaction, service is a key to success. Internal communication plays a role that should be… (more)

▼ Within the hospitality industry, where revenues are driven by guest satisfaction, service is a key to success. Internal communication plays a role that should be examined on how its performance affects guest satisfaction within hospitality. The purpose of this study is to determine if internal communication plays a role in guest satisfaction within hospitality establishments in Cape Town. The study found that sources (such as newsletters, magazines, books, journals and peers) emphasised importance of internal communication in hospitality organizations. This internal communication serves as a nerve centre of an organization. If one does not have a functioning internal communication system, one may lose guests. In addition, advanced internal communication solution forms a backbone of a wide range of guest services, and increases the guests’ motivation to stay. Cape Town, where hospitality and tourism is increasingly competitive and diverse, human resource management becomes more problematic. There should be channels of internal communication, which transmit messages across the organization’s structure. The guest’s review demonstrated that growth of hospitality organisation will be determined by its ability to deliver superior guest value and importance of understanding guest needs and expectation. The reason for growing emphasis on guest satisfaction is that satisfied guests lead to a stronger competitive positioning, resulting ultimately in loyal guests, increased market profitability. Management teams in Cape Town and hotel industry sectors are under increasing pressure to demonstrate that their services are guest-focused and that continuous performance improvement is being delivered. Internal communication research generates principles and strategies, which improve managerial performance, as internal communication acumen is essential to render success in a wide range of activities. Language proficiency, as well as what a manager says, and what a manager does, contributes to individual effectiveness. Furthermore, words and actions should be consistent and aligned so that they have maximum impact. Selected research findings regarding verbal internal communication and non-verbal internal communication as well as electronically are presented to demonstrate how wise internal communication choices can further managerial goals. In addition to using words effectively, managers in all functional areas can also increase their effect and improve their performance by applying results of research that are focused on internal communication. A self-administered questionnaire was compiled to collect data, and the study was based on 10 selected hotels within Cape Town and a great value is given to Cape Town business centre where most of tourism businesses held. Information was supplied by senior and junior managers from 4-5 star hotels and the final report combined results from the question about the role that internal communication plays in guest satisfaction within hospitality establishments in Cape Town by using an SPSS Program,…

Subjects/Keywords: Hotels – Customer services; Consumer satisfaction; Hotels – Marketing

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Bamporiki, A. S. (2010). The impact of internal communication on guest satisfication in hospitality establishments in Cape Town . (Thesis). Cape Peninsula University of Technology. Retrieved from http://etd.cput.ac.za/handle/20.500.11838/1592

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Bamporiki, Abdallah Seif. “The impact of internal communication on guest satisfication in hospitality establishments in Cape Town .” 2010. Thesis, Cape Peninsula University of Technology. Accessed January 16, 2021. http://etd.cput.ac.za/handle/20.500.11838/1592.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Bamporiki, Abdallah Seif. “The impact of internal communication on guest satisfication in hospitality establishments in Cape Town .” 2010. Web. 16 Jan 2021.

Vancouver:

Bamporiki AS. The impact of internal communication on guest satisfication in hospitality establishments in Cape Town . [Internet] [Thesis]. Cape Peninsula University of Technology; 2010. [cited 2021 Jan 16]. Available from: http://etd.cput.ac.za/handle/20.500.11838/1592.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Bamporiki AS. The impact of internal communication on guest satisfication in hospitality establishments in Cape Town . [Thesis]. Cape Peninsula University of Technology; 2010. Available from: http://etd.cput.ac.za/handle/20.500.11838/1592

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Nelson Mandela Metropolitan University

2. Hensens, Wouter. Hotel rating through guest feedback.

Degree: Faculty of Business and Economic Sciences, 2010, Nelson Mandela Metropolitan University

URL: http://hdl.handle.net/10948/1631

► Hotel rating refers to the process where the comfort and services of a hotel are assessed and classified, usually in five categories, using stars as… (more)

▼ Hotel rating refers to the process where the comfort and services of a hotel are assessed and classified, usually in five categories, using stars as symbols. Conventional hotel rating systems are generally operated by governments or independent parties. However, with the growth of social media and customer-review sites, guest review platforms became an important source of information. The main aim of this study is to establish whether guest feedback can determine hotel ratings more accurately than conventional methods and whether a social media platform such as TripAdvisor can provide the necessary data to do so. The customer-review website, TripAdvisor, has grown rapidly and made a strong impact on the tourism and hotel industry. This study identifies the nature of TripAdvisor, its reliability, how its ratings compare with conventional ratings, and what criteria are used in guest reviews on TripAdvisor when assessing the quality of a hotel. These findings were triangulated with findings from the conventional rating systems of the 11 destinations that were sampled for this study to identify the value of TripAdvisor. Two samples were taken from TripAdvisor of 110 and 33 hotels, respectively. From the latter, ten guest reviews were gathered and analysed per hotel, resulting in a total of 330 reviews that were analysed. The study’s findings indicate that TripAdvisor is the largest guest feedback platform for hotels and its data can be considered to be reliable. The TripAdvisor ratings were not connected to the conventional ratings of the sampled hotels. The criteria used in TripAdvisor reviews focused more on service delivery than on the objective tangible elements used in most hotel rating systems. The rich context found in most guest reviews makes the information presented on TripAdvisor valuable. There is no evidence that conventionalrating system controls are linked to the comments found in TripAdvisor reviews. The results facilitated the identification of the delight and frustration factors in services marketing for the hotel industry. A new theory to include guest feedback in hotel ratings is developed and proposed. The study further presents two future scenarios, the most likely one of which predicts the demise of conventional rating systems as a result of the success of guest feedback platforms such as TripAdvisor.

Subjects/Keywords: Hospitality industry – Customer services; Hotels; Hotels – Evaluation

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Hensens, W. (2010). Hotel rating through guest feedback. (Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/1631

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Hensens, Wouter. “Hotel rating through guest feedback.” 2010. Thesis, Nelson Mandela Metropolitan University. Accessed January 16, 2021. http://hdl.handle.net/10948/1631.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Hensens, Wouter. “Hotel rating through guest feedback.” 2010. Web. 16 Jan 2021.

Vancouver:

Hensens W. Hotel rating through guest feedback. [Internet] [Thesis]. Nelson Mandela Metropolitan University; 2010. [cited 2021 Jan 16]. Available from: http://hdl.handle.net/10948/1631.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Hensens W. Hotel rating through guest feedback. [Thesis]. Nelson Mandela Metropolitan University; 2010. Available from: http://hdl.handle.net/10948/1631

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Universidade Nova

3. Gusmão, Guilherme Paiva Lapas de. The internationalization of Vila Galé to the South of Brazil.

Degree: 2014, Universidade Nova

URL: http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/11899

►

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business… (more)

Subjects/Keywords: South of Brazil; Portuguese Hotels; Express Hotels

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Gusmão, G. P. L. d. (2014). The internationalization of Vila Galé to the South of Brazil. (Thesis). Universidade Nova. Retrieved from http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/11899

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Gusmão, Guilherme Paiva Lapas de. “The internationalization of Vila Galé to the South of Brazil.” 2014. Thesis, Universidade Nova. Accessed January 16, 2021. http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/11899.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Gusmão, Guilherme Paiva Lapas de. “The internationalization of Vila Galé to the South of Brazil.” 2014. Web. 16 Jan 2021.

Vancouver:

Gusmão GPLd. The internationalization of Vila Galé to the South of Brazil. [Internet] [Thesis]. Universidade Nova; 2014. [cited 2021 Jan 16]. Available from: http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/11899.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Gusmão GPLd. The internationalization of Vila Galé to the South of Brazil. [Thesis]. Universidade Nova; 2014. Available from: http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/11899

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Purdue University

4. Caixach, Ariadna. ENERGY-EFFICIENT HOTEL DESIGN IN CERDANYA: A CASE STUDY OF IDEAL DESIGN AND TECHNOLOGY COMBINATIONS.

Degree: MS, Technology, 2015, Purdue University

URL: https://docs.lib.purdue.edu/open_access_theses/1097

► Hotels are among the highest in the commercial building sector regarding energy consumption, both electricity and fuel uses, and they are significant contributors to GHGs… (more)

Subjects/Keywords: Energy-efficiency; Hotels

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Caixach, A. (2015). ENERGY-EFFICIENT HOTEL DESIGN IN CERDANYA: A CASE STUDY OF IDEAL DESIGN AND TECHNOLOGY COMBINATIONS. (Thesis). Purdue University. Retrieved from https://docs.lib.purdue.edu/open_access_theses/1097

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Caixach, Ariadna. “ENERGY-EFFICIENT HOTEL DESIGN IN CERDANYA: A CASE STUDY OF IDEAL DESIGN AND TECHNOLOGY COMBINATIONS.” 2015. Thesis, Purdue University. Accessed January 16, 2021. https://docs.lib.purdue.edu/open_access_theses/1097.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Caixach, Ariadna. “ENERGY-EFFICIENT HOTEL DESIGN IN CERDANYA: A CASE STUDY OF IDEAL DESIGN AND TECHNOLOGY COMBINATIONS.” 2015. Web. 16 Jan 2021.

Vancouver:

Caixach A. ENERGY-EFFICIENT HOTEL DESIGN IN CERDANYA: A CASE STUDY OF IDEAL DESIGN AND TECHNOLOGY COMBINATIONS. [Internet] [Thesis]. Purdue University; 2015. [cited 2021 Jan 16]. Available from: https://docs.lib.purdue.edu/open_access_theses/1097.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Caixach A. ENERGY-EFFICIENT HOTEL DESIGN IN CERDANYA: A CASE STUDY OF IDEAL DESIGN AND TECHNOLOGY COMBINATIONS. [Thesis]. Purdue University; 2015. Available from: https://docs.lib.purdue.edu/open_access_theses/1097

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Clemson University

5. Norris, Cody Caster. Comparing and Analyzing Organization Responses to Crises Through Stakeholder Engagement Between the Cruise and Hotel Industries.

Degree: MA, Communication Studies, 2019, Clemson University

URL: https://tigerprints.clemson.edu/all_theses/3064

► Crises in the tourism industries are repeatedly occurring and the way organizations respond have yet to reach an acceptable level expected by crisis communication… (more)

Subjects/Keywords: crisis; cruise; hotels

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Norris, C. C. (2019). Comparing and Analyzing Organization Responses to Crises Through Stakeholder Engagement Between the Cruise and Hotel Industries. (Masters Thesis). Clemson University. Retrieved from https://tigerprints.clemson.edu/all_theses/3064

Chicago Manual of Style (16^th Edition):

Norris, Cody Caster. “Comparing and Analyzing Organization Responses to Crises Through Stakeholder Engagement Between the Cruise and Hotel Industries.” 2019. Masters Thesis, Clemson University. Accessed January 16, 2021. https://tigerprints.clemson.edu/all_theses/3064.

MLA Handbook (7^th Edition):

Norris, Cody Caster. “Comparing and Analyzing Organization Responses to Crises Through Stakeholder Engagement Between the Cruise and Hotel Industries.” 2019. Web. 16 Jan 2021.

Vancouver:

Norris CC. Comparing and Analyzing Organization Responses to Crises Through Stakeholder Engagement Between the Cruise and Hotel Industries. [Internet] [Masters thesis]. Clemson University; 2019. [cited 2021 Jan 16]. Available from: https://tigerprints.clemson.edu/all_theses/3064.

Council of Science Editors:

Norris CC. Comparing and Analyzing Organization Responses to Crises Through Stakeholder Engagement Between the Cruise and Hotel Industries. [Masters Thesis]. Clemson University; 2019. Available from: https://tigerprints.clemson.edu/all_theses/3064

6. Nangah, Angyrette. The Product of Fantasy and Themed Hotels in remote peripheral locations of Northern Sweden: Case of Treehotel, Stora Hotellet and ‘Rock Hotel’.

Degree: Economic and social geography, 2016, Umeå University

URL: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-115276

► Very often remote peripheral locations with scarce unique attractions find it difficult to attract investment and development in many spheres including tourism. Yet some… (more)

Subjects/Keywords: Product of Theme Hotels; Hotels in Peripheries; Fantasy and Theme Hotels; Northern Sweden; Product

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Nangah, A. (2016). The Product of Fantasy and Themed Hotels in remote peripheral locations of Northern Sweden: Case of Treehotel, Stora Hotellet and ‘Rock Hotel’. (Thesis). Umeå University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-115276

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Nangah, Angyrette. “The Product of Fantasy and Themed Hotels in remote peripheral locations of Northern Sweden: Case of Treehotel, Stora Hotellet and ‘Rock Hotel’.” 2016. Thesis, Umeå University. Accessed January 16, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-115276.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Nangah, Angyrette. “The Product of Fantasy and Themed Hotels in remote peripheral locations of Northern Sweden: Case of Treehotel, Stora Hotellet and ‘Rock Hotel’.” 2016. Web. 16 Jan 2021.

Vancouver:

Nangah A. The Product of Fantasy and Themed Hotels in remote peripheral locations of Northern Sweden: Case of Treehotel, Stora Hotellet and ‘Rock Hotel’. [Internet] [Thesis]. Umeå University; 2016. [cited 2021 Jan 16]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-115276.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Nangah A. The Product of Fantasy and Themed Hotels in remote peripheral locations of Northern Sweden: Case of Treehotel, Stora Hotellet and ‘Rock Hotel’. [Thesis]. Umeå University; 2016. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-115276

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Nairobi

7. Rono, Walter K. Strategic planning among classified hotels in Mombasa, Kenya .

Degree: 2011, University of Nairobi

URL: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12239

► The purpose of this study was to establish strategic planning adopted among classified hotels in Mombasa County. The objective was to establish strategic planning among… (more)

▼ The purpose of this study was to establish strategic planning adopted among classified hotels in Mombasa County. The objective was to establish strategic planning among classified hotels in Mombasa County and challenges to strategic planning. The research design employed was a census. Employing a structured questionnaire, the study collected data from 64 classified hotels in Mombasa County derived from the Ministry of Tourism list of classified hotels. Questionnaires were dropped at respondent hotels to be filled by management staff; and later picked by the researcher. A total of 64 questionnaires were administered to all, after several reminders and follow up; 45 usable responses were received, representing 70 per cent response rate. There are a number of significant findings from the study: Classified hotels in Mombasa County carry out strategic planning in a formal approach with 62.2% having a formal strategic plan; with more than 50% having a strategic planning department. 77.8% of surveyed hotels have strategic plans. Top management participate and are responsible for setting corporate objectives and strategic planning in surveyed classified hotels. 33% of surveyed hotels analyze the external environment while undertaking strategic planning; this reduces to 22% while prioritizing the steps; similar to development of strategies to achieve objectives being a priority at 22% respondents. Analysis of the external environment and development of strategies to achieve objectives are both significant among surveyed hotels. Strategic planning among respondent classified hotels is done through formal meetings; and assignment of responsibilities for planning. Resultant strategic plans are communicated to stake holders internally and externally. Classified hotels have budget for strategic planning. More than half of the respondents at 57.8% have their strategic planning process influenced by Kenya Association of Hotelkeepers and Caterers activities. Notable challenges to strategic planning as indicated by respondent classified hotels are; Strategic planning is hindered by budgetary constraints. Other challenges are strategic plans prepared by managers focus on operational processes of the hotel; strategic planning is limited by laid down procedures set by top management; and managers work with intuition. Other challenges are employees resist strategic plans as they incorporate change; employees believe managers have the intuition to take the hotel in the right direction; managers‟ belief that strategic plans are confidential and should not be shared xiv with junior employees; investors‟ prioritization of sales and turnover; and strategic planning process taking time, such that it is overtaken by events. It is important for classified hotels in Mombasa County to appreciate that with changes in the business environment, they will need to adopt tools and techniques for strategic planning in order to survive turbulent business environment. This study provides some important insights to the employment of Western strategic…

Subjects/Keywords: Strategic Planning; Hotels; Mombasa, Kenya

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Rono, W. K. (2011). Strategic planning among classified hotels in Mombasa, Kenya . (Thesis). University of Nairobi. Retrieved from http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12239

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Rono, Walter K. “Strategic planning among classified hotels in Mombasa, Kenya .” 2011. Thesis, University of Nairobi. Accessed January 16, 2021. http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12239.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Rono, Walter K. “Strategic planning among classified hotels in Mombasa, Kenya .” 2011. Web. 16 Jan 2021.

Vancouver:

Rono WK. Strategic planning among classified hotels in Mombasa, Kenya . [Internet] [Thesis]. University of Nairobi; 2011. [cited 2021 Jan 16]. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12239.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Rono WK. Strategic planning among classified hotels in Mombasa, Kenya . [Thesis]. University of Nairobi; 2011. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12239

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Nairobi

8. Waruingi, NN. Response strategies adopted by Serena group of Hotels to deal with environmental challenges In East Africa .

Degree: 2012, University of Nairobi

URL: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/14277

► Liberalization and globalization of world economies have caused turbulence in the business environment, more so to those in the hospitality industry. In this regard, protected… (more)

▼ Liberalization and globalization of world economies have caused turbulence in the business environment, more so to those in the hospitality industry. In this regard, protected organizations have found themselves in an unfamiliar trading environment. Their past operational efficiency and markets are no longer protected. They are now under pressure to change and align their structures and management strategies to environmental challenges. This project was a case study of Serena Group of Hotels to determine response strategies that have been adopted by the Group to deal with the environmental challenges in East Africa.A case study is an in-depth investigation of an individual, institution or phenomenon, and has a value of enabling the authors to explore the content under study and retain holistic characteristics of real life events in fields such as organizational and managerial processes. The study also helped establish that it is indeed true that Serena Group of Hotels operates in a very dynamic environment. The objective was to document the responses by the Serena Group of Hotels to curb the challenges caused by the environmental challenges. Being a case study therefore, the research findings cannot be used to make generalization for the hospitality industry as a whole. The study made use of primary and secondary data. The primary data was obtained through sending the interview guideto the departmental heads, in charge of finance and accounts, engineering, operations, information technology, human resources, sales and marketing, and administration, in which case all the targeted respondents were available for the interview. This method helped in extracting some in depth information through direct questions in which a questionnaire by itself could not be very helpful. The interview guide was constructed around the research propositions that were expected to be answered in the research. The results were developed in line with the objective of the study (the questionnaires had open ended questions so as not to limit the responses by the interviewees). Data analysis was done through content include other response strategies adopted by Serena Group of Hotels, such as, business process reengineering, among others. The study found out that Serena Group of Hotels has responded to challenges in the business environment through implementation of response strategies that include cost leadership, differentiation and focus, outsourcing, restructuring, new technological development, distribution and product innovation. From the study results, it is recommended that the management of Serena Group of Hotels needs to be more proactive rather than reactive in its response strategies, that is, management should be very alert on the changes in the business environment and they should be keen to respond in good time in order to outsmart competition.

Subjects/Keywords: Serena group of hotels

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Waruingi, N. (2012). Response strategies adopted by Serena group of Hotels to deal with environmental challenges In East Africa . (Thesis). University of Nairobi. Retrieved from http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/14277

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Waruingi, NN. “Response strategies adopted by Serena group of Hotels to deal with environmental challenges In East Africa .” 2012. Thesis, University of Nairobi. Accessed January 16, 2021. http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/14277.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Waruingi, NN. “Response strategies adopted by Serena group of Hotels to deal with environmental challenges In East Africa .” 2012. Web. 16 Jan 2021.

Vancouver:

Waruingi N. Response strategies adopted by Serena group of Hotels to deal with environmental challenges In East Africa . [Internet] [Thesis]. University of Nairobi; 2012. [cited 2021 Jan 16]. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/14277.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Waruingi N. Response strategies adopted by Serena group of Hotels to deal with environmental challenges In East Africa . [Thesis]. University of Nairobi; 2012. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/14277

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

9. Kunzang Norbu. Guidelines for standardization and classification of hoters in Bhutan .

Degree: คณะการบริการและการท่องเที่ยว สาขาวิชาการจัดการการบริการและการท่องเที่ยว, 2008, Prince of Songkla University

URL: http://kb.psu.ac.th/psukb/handle/2016/13023

Subjects/Keywords: Hotels Bhutan

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Norbu, K. (2008). Guidelines for standardization and classification of hoters in Bhutan . (Thesis). Prince of Songkla University. Retrieved from http://kb.psu.ac.th/psukb/handle/2016/13023

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Norbu, Kunzang. “Guidelines for standardization and classification of hoters in Bhutan .” 2008. Thesis, Prince of Songkla University. Accessed January 16, 2021. http://kb.psu.ac.th/psukb/handle/2016/13023.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Norbu, Kunzang. “Guidelines for standardization and classification of hoters in Bhutan .” 2008. Web. 16 Jan 2021.

Vancouver:

Norbu K. Guidelines for standardization and classification of hoters in Bhutan . [Internet] [Thesis]. Prince of Songkla University; 2008. [cited 2021 Jan 16]. Available from: http://kb.psu.ac.th/psukb/handle/2016/13023.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Norbu K. Guidelines for standardization and classification of hoters in Bhutan . [Thesis]. Prince of Songkla University; 2008. Available from: http://kb.psu.ac.th/psukb/handle/2016/13023

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Boston University

10. Doty, Nathan Putnam. Accounting for hotels.

Degree: MBA, Business Administration, 1961, Boston University

URL: http://hdl.handle.net/2144/24387

Subjects/Keywords: Hospitality; Hotels

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Doty, N. P. (1961). Accounting for hotels. (Masters Thesis). Boston University. Retrieved from http://hdl.handle.net/2144/24387

Chicago Manual of Style (16^th Edition):

Doty, Nathan Putnam. “Accounting for hotels.” 1961. Masters Thesis, Boston University. Accessed January 16, 2021. http://hdl.handle.net/2144/24387.

MLA Handbook (7^th Edition):

Doty, Nathan Putnam. “Accounting for hotels.” 1961. Web. 16 Jan 2021.

Vancouver:

Doty NP. Accounting for hotels. [Internet] [Masters thesis]. Boston University; 1961. [cited 2021 Jan 16]. Available from: http://hdl.handle.net/2144/24387.

Council of Science Editors:

Doty NP. Accounting for hotels. [Masters Thesis]. Boston University; 1961. Available from: http://hdl.handle.net/2144/24387

University of Waikato

11. Aksonnit, Prasitchai. Sexual Harassment by Hotel Customers: Impacts on Workers, and Reactions from Management: A Thailand Study .

Degree: 2014, University of Waikato

URL: http://hdl.handle.net/10289/8851

► Sexual harassment (SH) in the hospitality industry is prevalent. This study investigates the phenomenon of sexual harassment of hotel staff by customers in Thailand. There… (more)

▼ Sexual harassment (SH) in the hospitality industry is prevalent. This study investigates the phenomenon of sexual harassment of hotel staff by customers in Thailand. There are two main research objectives. The first is to explore the relationship between factors such as age, gender, marital status, and race and how these factors are influenced by the characteristics of the hotel industry as a service provider. The second is to investigate the perception of hotel staff concerning their sexual harassment experiences, in the following six areas: whether hotel staff consider such experience as sexual harassment; whether male and female staff perceive such experience similarly; the staff's perceived severity of sexual harassment; type of sexual harassment by customer (verbal, physical, visual, or written); how staff react to sexual harassment; how sexual harassment impacts on staff. The research employs a mixed methodology. Ten in-depth interviews were conducted with hotel executives and Human Resource managers in Bangkok, Thailand. Another sixty in-depth interviews were conducted with general hotel staff at a number of different locations throughout Thailand. The in-depth interview data were explored using thematic analysis – as suggested by Creswell’s generic process of qualitative data analysis (2003) and Braun and Clarke (2006)’s Phases of Thematic Analysis. The last part of the research involved five hundred surveys distributed to hotel staff in eight locations in Thailand and was based upon the thematic analysis of the in-depth interview with hotel executives, Human Resource managers and staff, with reference to the literature. The data from the survey were analysed using SPSS (Statistical Package for the Social Sciences). Statistics analysis included descriptive statistics (means and frequencies of answers to each item) and nonparametric tests which were used to examine the relationships between dependent and independent variables. Integration of qualitative and quantitative data was carried out in the discussion chapter. The research reveals that the personal characteristics of hotel staff, as well as the specific hotel job and characteristics of the hospitality environment were contributory causes for sexual harassment. The study results also indicate that sexual harassment is prevalent and severe in the Thai hotel industry. Female staff were more vulnerable to severe physical sexual harassment than their male counterparts. However, both male and female staff were vulnerable to sexual harassment. The research also indicates that although they were a small part of the data set, homosexual staff were the most vulnerable to sexual harassment. Evidence indicates that staff experienced all forms of harassment (verbal, visual, physical, and written). The physical form was considered the most severe and might trigger a complaint from staff. Written forms of harassment were considered to be the least severe and rarely occurred. Verbal and visual forms were normal and accepted by most staff. Men were more tolerant… Advisors/Committee Members: Lockyer, Tim (advisor), Zahra, Anne Louise (advisor).

Subjects/Keywords: Customer Sexual Harassment; hotels; Thailand

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Aksonnit, P. (2014). Sexual Harassment by Hotel Customers: Impacts on Workers, and Reactions from Management: A Thailand Study . (Doctoral Dissertation). University of Waikato. Retrieved from http://hdl.handle.net/10289/8851

Chicago Manual of Style (16^th Edition):

Aksonnit, Prasitchai. “Sexual Harassment by Hotel Customers: Impacts on Workers, and Reactions from Management: A Thailand Study .” 2014. Doctoral Dissertation, University of Waikato. Accessed January 16, 2021. http://hdl.handle.net/10289/8851.

MLA Handbook (7^th Edition):

Aksonnit, Prasitchai. “Sexual Harassment by Hotel Customers: Impacts on Workers, and Reactions from Management: A Thailand Study .” 2014. Web. 16 Jan 2021.

Vancouver:

Aksonnit P. Sexual Harassment by Hotel Customers: Impacts on Workers, and Reactions from Management: A Thailand Study . [Internet] [Doctoral dissertation]. University of Waikato; 2014. [cited 2021 Jan 16]. Available from: http://hdl.handle.net/10289/8851.

Council of Science Editors:

Aksonnit P. Sexual Harassment by Hotel Customers: Impacts on Workers, and Reactions from Management: A Thailand Study . [Doctoral Dissertation]. University of Waikato; 2014. Available from: http://hdl.handle.net/10289/8851

Montana State University

12. Mears, Chad. A motor hotel for Helena, Montana.

Degree: B Arch, Architecture., 1965, Montana State University

URL: https://scholarworks.montana.edu/xmlui/handle/1/11765

Subjects/Keywords: Hotels.; Motels.

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Mears, C. (1965). A motor hotel for Helena, Montana. (Thesis). Montana State University. Retrieved from https://scholarworks.montana.edu/xmlui/handle/1/11765

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Mears, Chad. “A motor hotel for Helena, Montana.” 1965. Thesis, Montana State University. Accessed January 16, 2021. https://scholarworks.montana.edu/xmlui/handle/1/11765.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Mears, Chad. “A motor hotel for Helena, Montana.” 1965. Web. 16 Jan 2021.

Vancouver:

Mears C. A motor hotel for Helena, Montana. [Internet] [Thesis]. Montana State University; 1965. [cited 2021 Jan 16]. Available from: https://scholarworks.montana.edu/xmlui/handle/1/11765.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mears C. A motor hotel for Helena, Montana. [Thesis]. Montana State University; 1965. Available from: https://scholarworks.montana.edu/xmlui/handle/1/11765

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Iceland

13. Sindri Már Hannesson 1992-. Innleiðing Icelandair Hotels á straumlínustjórnun .

Degree: 2016, University of Iceland

URL: http://hdl.handle.net/1946/24472

► Markmið þessarar rannsóknar var að kanna hvernig hefði tekist til við innleiðingu Lean hjá Icelandair Hotels. Jafnframt var tilætlun rannsakanda að kanna áhrif innleiðingarinnar á… (more)

Subjects/Keywords: Viðskiptafræði; Straumlínustjórnun; Icelandair Hotels

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

1992-, S. M. H. (2016). Innleiðing Icelandair Hotels á straumlínustjórnun . (Thesis). University of Iceland. Retrieved from http://hdl.handle.net/1946/24472

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

1992-, Sindri Már Hannesson. “Innleiðing Icelandair Hotels á straumlínustjórnun .” 2016. Thesis, University of Iceland. Accessed January 16, 2021. http://hdl.handle.net/1946/24472.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

1992-, Sindri Már Hannesson. “Innleiðing Icelandair Hotels á straumlínustjórnun .” 2016. Web. 16 Jan 2021.

Vancouver:

1992- SMH. Innleiðing Icelandair Hotels á straumlínustjórnun . [Internet] [Thesis]. University of Iceland; 2016. [cited 2021 Jan 16]. Available from: http://hdl.handle.net/1946/24472.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

1992- SMH. Innleiðing Icelandair Hotels á straumlínustjórnun . [Thesis]. University of Iceland; 2016. Available from: http://hdl.handle.net/1946/24472

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Michigan State University

14. Kann, Richard E. An analysis of factors in the success or failure of luxury international hotels – exemplified in the state of Israel.

Degree: MA, 1962, Michigan State University

URL: http://etd.lib.msu.edu/islandora/object/etd:11020

Subjects/Keywords: Hotels – Israel

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Kann, R. E. (1962). An analysis of factors in the success or failure of luxury international hotels – exemplified in the state of Israel. (Masters Thesis). Michigan State University. Retrieved from http://etd.lib.msu.edu/islandora/object/etd:11020

Chicago Manual of Style (16^th Edition):

Kann, Richard E. “An analysis of factors in the success or failure of luxury international hotels – exemplified in the state of Israel.” 1962. Masters Thesis, Michigan State University. Accessed January 16, 2021. http://etd.lib.msu.edu/islandora/object/etd:11020.

MLA Handbook (7^th Edition):

Kann, Richard E. “An analysis of factors in the success or failure of luxury international hotels – exemplified in the state of Israel.” 1962. Web. 16 Jan 2021.

Vancouver:

Kann RE. An analysis of factors in the success or failure of luxury international hotels – exemplified in the state of Israel. [Internet] [Masters thesis]. Michigan State University; 1962. [cited 2021 Jan 16]. Available from: http://etd.lib.msu.edu/islandora/object/etd:11020.

Council of Science Editors:

Kann RE. An analysis of factors in the success or failure of luxury international hotels – exemplified in the state of Israel. [Masters Thesis]. Michigan State University; 1962. Available from: http://etd.lib.msu.edu/islandora/object/etd:11020

North-West University

15. Mbasera, Miriam. A green management framework for hotels : a case of two African countries / Miriam Mbasera .

Degree: 2015, North-West University

URL: http://hdl.handle.net/10394/14151

► Currently, there are environmental issues the world is facing which include global climate change, ozone depletion, pollution, high consumption of resources and increasing amounts of… (more)

▼ Currently, there are environmental issues the world is facing which include global climate change, ozone depletion, pollution, high consumption of resources and increasing amounts of solid waste. Tourism is one of the largest industries and it is an important economic tool. However, it also has many negative effects on the environment. Hotels as one of the tourism industry’s component parts have a significant impact on the environment. From an environmental perspective, hotels consume a large amount of resources such as water and electricity as they make efforts to provide physical comfort to guests. In addition, hotels generate large quantities of waste, which is one of their most visible effects on the environment. Hotels also make a significant contribution to greenhouse gases which are a cause of concern due to the ozone layer depletion. Many hotel customers have become aware of the environmental damages and wasting of environmental resources caused by hotels and they now look for hotels that follow eco-friendly practices. This has brought increasing pressure on hotels to implement more green initiatives. There is limited documented information on green management among hotels in South Africa and in Zimbabwe. While the number and range of impacts hotels have on the environment suggests an urgent need to address them, the environmental management initiatives in these hotels are scantly addressing these green issues and this study is the first to address these issues. The goal of the study was therefore to develop a green management framework for hotels in South Africa and Zimbabwe so that these developing countries may contribute significantly in mitigation of the negative environmental effects. To achieve this goal, two literature chapters addressed the issue of green management and how it can be implemented by hotels. A qualitative research was then carried out employing the case study strategy to collect data from hotel managers in South Africa and Zimbabwe (four in Zimbabwe and four in South Africa). Data was collected using personal interviews involving a direct meeting of the interviewer and the interviewee. Personal interviews were carried out in Zimbabwe. In South Africa, data was collected using telephone interviews. In both Zimbabwe and South Africa, data was recorded on a digital voice recorder. Data was later transcribed and then analysed using the content analysis method. Some of the main findings of the study are that, while some perceptions of managers about the green management concept are consistent with a number of aspects emphasised in literature, some hotel managers do not fully understand or grasp what the concept of green management entails. This indicates that a gap exists between managers’ knowledge and what green management really means, at least according to literature. The study has also established that in most hotels, there is unavailability of green management policies, suggesting that there is a lack of knowledge about the importance of a green management policy amongst hotel…

Subjects/Keywords: Hotels; Green hotels; Green management; Eco-friendly; Framework; South Africa; Zimbabwe

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Mbasera, M. (2015). A green management framework for hotels : a case of two African countries / Miriam Mbasera . (Thesis). North-West University. Retrieved from http://hdl.handle.net/10394/14151

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Mbasera, Miriam. “A green management framework for hotels : a case of two African countries / Miriam Mbasera .” 2015. Thesis, North-West University. Accessed January 16, 2021. http://hdl.handle.net/10394/14151.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Mbasera, Miriam. “A green management framework for hotels : a case of two African countries / Miriam Mbasera .” 2015. Web. 16 Jan 2021.

Vancouver:

Mbasera M. A green management framework for hotels : a case of two African countries / Miriam Mbasera . [Internet] [Thesis]. North-West University; 2015. [cited 2021 Jan 16]. Available from: http://hdl.handle.net/10394/14151.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mbasera M. A green management framework for hotels : a case of two African countries / Miriam Mbasera . [Thesis]. North-West University; 2015. Available from: http://hdl.handle.net/10394/14151

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Michigan State University

16. Darrow, Dan Walter. Planning for electronic data processing.

Degree: MA, Dept. of Hotel, Restaurant, and Institutional Management, 1961, Michigan State University

URL: http://etd.lib.msu.edu/islandora/object/etd:7350

Subjects/Keywords: Hotels – Data processing; Hotels – Accounting

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Darrow, D. W. (1961). Planning for electronic data processing. (Masters Thesis). Michigan State University. Retrieved from http://etd.lib.msu.edu/islandora/object/etd:7350

Chicago Manual of Style (16^th Edition):

Darrow, Dan Walter. “Planning for electronic data processing.” 1961. Masters Thesis, Michigan State University. Accessed January 16, 2021. http://etd.lib.msu.edu/islandora/object/etd:7350.

MLA Handbook (7^th Edition):

Darrow, Dan Walter. “Planning for electronic data processing.” 1961. Web. 16 Jan 2021.

Vancouver:

Darrow DW. Planning for electronic data processing. [Internet] [Masters thesis]. Michigan State University; 1961. [cited 2021 Jan 16]. Available from: http://etd.lib.msu.edu/islandora/object/etd:7350.

Council of Science Editors:

Darrow DW. Planning for electronic data processing. [Masters Thesis]. Michigan State University; 1961. Available from: http://etd.lib.msu.edu/islandora/object/etd:7350

University of New South Wales

17. Fuller, George Gordon. A design system applied to international terminal hotels in Australia : with emphasis on capital city requirements.

Degree: Architecture. Architecture, 1966, University of New South Wales

URL: http://handle.unsw.edu.au/1959.4/62808 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:59282/SOURCE01?view=true

Subjects/Keywords: Hotels; Hotels; Thesis Digitisation Program

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Fuller, G. G. (1966). A design system applied to international terminal hotels in Australia : with emphasis on capital city requirements. (Masters Thesis). University of New South Wales. Retrieved from http://handle.unsw.edu.au/1959.4/62808 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:59282/SOURCE01?view=true

Chicago Manual of Style (16^th Edition):

Fuller, George Gordon. “A design system applied to international terminal hotels in Australia : with emphasis on capital city requirements.” 1966. Masters Thesis, University of New South Wales. Accessed January 16, 2021. http://handle.unsw.edu.au/1959.4/62808 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:59282/SOURCE01?view=true.

MLA Handbook (7^th Edition):

Fuller, George Gordon. “A design system applied to international terminal hotels in Australia : with emphasis on capital city requirements.” 1966. Web. 16 Jan 2021.

Vancouver:

Fuller GG. A design system applied to international terminal hotels in Australia : with emphasis on capital city requirements. [Internet] [Masters thesis]. University of New South Wales; 1966. [cited 2021 Jan 16]. Available from: http://handle.unsw.edu.au/1959.4/62808 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:59282/SOURCE01?view=true.

Council of Science Editors:

Fuller GG. A design system applied to international terminal hotels in Australia : with emphasis on capital city requirements. [Masters Thesis]. University of New South Wales; 1966. Available from: http://handle.unsw.edu.au/1959.4/62808 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:59282/SOURCE01?view=true

18. Pontes, Marcelo Chiavone. Marketing experiencial ou o uso da experiência no marketing? Estudo de caso em hotéis 5 estrelas da cidade de São Paulo.

Degree: PhD, Administração, 2012, University of São Paulo

URL: http://www.teses.usp.br/teses/disponiveis/12/12139/tde-11062012-200639/ ;

►

A partir de uma análise sobre o conceito de consumo hedônico, serão estudados os conceitos de Marketing Experiencial, a partir das teorias desenvolvidas por Pine… (more)

Subjects/Keywords: Consumo; Consumption; Hotéis; Hotels; Marketing; Marketing

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Pontes, M. C. (2012). Marketing experiencial ou o uso da experiência no marketing? Estudo de caso em hotéis 5 estrelas da cidade de São Paulo. (Doctoral Dissertation). University of São Paulo. Retrieved from http://www.teses.usp.br/teses/disponiveis/12/12139/tde-11062012-200639/ ;

Chicago Manual of Style (16^th Edition):

Pontes, Marcelo Chiavone. “Marketing experiencial ou o uso da experiência no marketing? Estudo de caso em hotéis 5 estrelas da cidade de São Paulo.” 2012. Doctoral Dissertation, University of São Paulo. Accessed January 16, 2021. http://www.teses.usp.br/teses/disponiveis/12/12139/tde-11062012-200639/ ;.

MLA Handbook (7^th Edition):

Pontes, Marcelo Chiavone. “Marketing experiencial ou o uso da experiência no marketing? Estudo de caso em hotéis 5 estrelas da cidade de São Paulo.” 2012. Web. 16 Jan 2021.

Vancouver:

Pontes MC. Marketing experiencial ou o uso da experiência no marketing? Estudo de caso em hotéis 5 estrelas da cidade de São Paulo. [Internet] [Doctoral dissertation]. University of São Paulo; 2012. [cited 2021 Jan 16]. Available from: http://www.teses.usp.br/teses/disponiveis/12/12139/tde-11062012-200639/ ;.

Council of Science Editors:

Pontes MC. Marketing experiencial ou o uso da experiência no marketing? Estudo de caso em hotéis 5 estrelas da cidade de São Paulo. [Doctoral Dissertation]. University of São Paulo; 2012. Available from: http://www.teses.usp.br/teses/disponiveis/12/12139/tde-11062012-200639/ ;

19. Sharma, Swati. Customer satisfaction from service recovery and the role of culture in the context of indian hotels.

Degree: – , 2013, INFLIBNET

URL: http://shodhganga.inflibnet.ac.in/handle/10603/13048

►

Service is a moment of truth, when employee training and expertise is truly tested in an effort to meet or exceed the customers expectations of… (more)

▼

Service is a moment of truth, when employee training and expertise is truly tested in an effort to meet or exceed the customers expectations of the tangible and intangible components of the service encounter. An effective handling of service failure is imperative to have satisfied and loyal customer base. Researchers and service practitioners in the western countries have investigated the impact of service recovery efforts on the customer satisfaction. However negligible amount of published work is found with reference to the eastern consumers. India, Asia s third largest economy and a 1.2 billion-people-strong nation, is one of the largest consumer markets on the global canvas also referred to as the bird of gold. In this light it is important for academician s and service practitioners to understand the expectations of Indian consumers after a service failure. This thesis examines the effect of a recovery action (based on justice theory) on the perception of dimensions of service recovery and the overall satisfaction of the customer. The service encounters are first and foremost social exchanges between people, therefore one s cultural orientation might impact perceptions of recovery actions. The study explores how customers of different cultural orientation perceive the relative importance of the recovery dimensions. The thesis statistically proves the influence of cultural orientation on the perception of the service recovery dimensions. The results obtained show a direction to the service providers to customize their service recovery action not only to have highly satisfied customers but also to use their efforts and resources more effectively. This research uses newlinehypothetical scenarios to investigate the effect of service recovery efforts (compensation, feedback and service recovery initiated by the service provider) on the overall satisfaction of the customers.

References and Appendix included

Advisors/Committee Members: Medury, Yaj, Gupta, Aayushi.

Subjects/Keywords: Culture-value orientation; Customer satisfaction; Indian hotels

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Sharma, S. (2013). Customer satisfaction from service recovery and the role of culture in the context of indian hotels. (Thesis). INFLIBNET. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/13048

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Sharma, Swati. “Customer satisfaction from service recovery and the role of culture in the context of indian hotels.” 2013. Thesis, INFLIBNET. Accessed January 16, 2021. http://shodhganga.inflibnet.ac.in/handle/10603/13048.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Sharma, Swati. “Customer satisfaction from service recovery and the role of culture in the context of indian hotels.” 2013. Web. 16 Jan 2021.

Vancouver:

Sharma S. Customer satisfaction from service recovery and the role of culture in the context of indian hotels. [Internet] [Thesis]. INFLIBNET; 2013. [cited 2021 Jan 16]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/13048.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Sharma S. Customer satisfaction from service recovery and the role of culture in the context of indian hotels. [Thesis]. INFLIBNET; 2013. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/13048

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Johannesburg

20. Pretorius, P. The need for a computer-based central reservation system for smaller hotels, guesthouses and resorts.

Degree: 2012, University of Johannesburg

URL: http://hdl.handle.net/10210/6757

►

M.Comm.

South Africa has become an accepted tourist destination since the 1994 general elections and the successful presentation of the 1995 Rugby World Cup event.… (more)

▼

M.Comm.

South Africa has become an accepted tourist destination since the 1994 general elections and the successful presentation of the 1995 Rugby World Cup event. The increase in the number of overseas visitors is reflected in higher arrival figures at our airports. Overseas tourists initially booked into the higher star rated hotels, but this trend quickly changed when they indicated a preference for the smaller hotels and the more personalised guesthouses. The recent establishment of hotels of well known world brands such as Hilton, Hyatt and others saw an increase in supply. These hotels were established with their links to the global reservation networks through which their reservations are accepted. The South African lodging industry now has to cope with management of the changes in demand in the face of world-wide computerised distribution. The guesthouses, smaller hotels and resorts tend to still utilise the printed media, mail or telephone bookings to communicate with prospective tourists. Although information technology is improving and becoming more accessible, only a few of the bigger South African hotel groups have utilised it to improve productivity and efficiency and to manage demand. A number of central reservation systems are in operation elsewhere in the world which allow the participants to present their establishments through the global travel agent networks such as Galileo and Worldspan. Trends in distribution of the lodging industry make it imperative to participate in such a system or face isolation from the world of tourism. The aim of this study is to establish the need for an integrated computer-based central reservation system for the smaller lodging establishments in South Africa. Depth interviews were conducted with a selected number of experts in the industry and the most important results of this empirical research were: The South African government has effectively withdrawn from the development of the tourism industry. The South African banks should be approached to establish such a system since they have proven expertise and knowledge of the operations of similar systems and would be in a position to make adequate funds available to allow the system to succeed. The system should be established with the capacity to link into world-wide distribution systems such as Galileo. The travel agents should be the first group to have access to this system since they are accepted as the driving force when implementing new solutions in the industry. Access through the Internet could follow. The cost of making a reservation at a lodging establishment is for the account of the hotel or guesthouse. The cost of accepting reservations from overseas tourists must be negotiated to be within the affordable range of the smaller lodging establishments. The establishment

Subjects/Keywords: Hotels - Reservation systems - Data processing.; Boardinghouses.; Resorts.

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Pretorius, P. (2012). The need for a computer-based central reservation system for smaller hotels, guesthouses and resorts. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/6757

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Pretorius, P. “The need for a computer-based central reservation system for smaller hotels, guesthouses and resorts.” 2012. Thesis, University of Johannesburg. Accessed January 16, 2021. http://hdl.handle.net/10210/6757.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Pretorius, P. “The need for a computer-based central reservation system for smaller hotels, guesthouses and resorts.” 2012. Web. 16 Jan 2021.

Vancouver:

Pretorius P. The need for a computer-based central reservation system for smaller hotels, guesthouses and resorts. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2021 Jan 16]. Available from: http://hdl.handle.net/10210/6757.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Pretorius P. The need for a computer-based central reservation system for smaller hotels, guesthouses and resorts. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/6757

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Siauliai University

21. Vileikienė, Ligita. Organizacinės kultūros tobulinimas Alytaus viešbučiuose.

Degree: Master, Marketing and Administration, 2010, Siauliai University

URL: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100903_165057-69088 ;

►

Magistro darbo tikslas buvo ištirti organizacinės kultūros formavimo aspektus Alytaus viešbučiuose. Mokslinės užsienio ir Lietuvos literatūros analizės pagalba buvo nagrinėjama organizacinės kultūros esmė, funkcijos, tipai,… (more)

▼

Magistro darbo tikslas buvo ištirti organizacinės kultūros formavimo aspektus Alytaus viešbučiuose. Mokslinės užsienio ir Lietuvos literatūros analizės pagalba buvo nagrinėjama organizacinės kultūros esmė, funkcijos, tipai, modeliai, lygiai. Įvardinamas vadovo vaidmuo organizacinės kultūros formavime bei keitime. Paaiškinamos organizacinės kultūros sąsajos su organizacijos klimatu. Tyrimo rezultatai rodo, kad Alytaus miesto viešbučiuose nėra vieno dominuojančio kultūros tipo. Dažniausiai vyrauja klano ir rinkos kultūros tipai. Tačiau pastebimi ir kitų kultūros tipų požymiai. Tyrimas atskleidžia viešbučių „Odė“ ir „Vaidila“ vadovo ketinimus keisti organizacinę kultūrą iš adhokratijos kultūros tipo į rinkos. Tyrime buvo naudojama K. S. Cameron ir R. E. Quinn metodika. Vadovai, remiantis gautais rezultatais gali identifikuoti organizacinės kultūros tipą, stiprinti pateiktais metodais arba performuoti į kitą tipą, siekiant geresnių veiklos rezultatų.

Aim of the MA thesis was to study organizational culture formation aspects in hotels of Alytus. Through the analysis of foreign and Lithuanian theoretical literature the essence, functions, types, models and levels of organizational culture are discussed. The thesis outlines manager’s role in the process of forming and changing organizational culture. It also explains interrelations between organizational culture and organizational climate. Results of the study have shown there is no dominant cultural type in hotels of Alytus. In most cases clan and market culture types prevail. However, traces of other cultural types have also been observed. The study reveals management intentions of “Odė” and “Vaidila” hotels to change organizational culture from adhocratic to market-type. K. S. Cameron’s and R. E. Quinn’s methodologies have been employed for the study. Based on results of the study managers can identify type of organizational culture and strengthen it using the offered methods or reform to another type to achieve better results of activity.

Advisors/Committee Members: Žalys, Linas (Master’s thesis supervisor), Merkys, Gediminas (Master’s thesis reviewer), Ruškus, Jonas (Master’s degree committee chair), Vaškelaitis, Vytautas (Master’s degree committee member), Garalis, Algirdas (Master’s degree committee member), Žičkienė, Skaidrė (Master’s degree committee member), Pacevičius, Jonas (Master’s degree committee member), Dranickaitė, Dovilė (Master’s degree session secretary).

Subjects/Keywords: Organizacija; Kultūra; Viešbučiai; Organization; Culture; Hotels

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Vileikienė, Ligita. (2010). Organizacinės kultūros tobulinimas Alytaus viešbučiuose. (Masters Thesis). Siauliai University. Retrieved from http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100903_165057-69088 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Chicago Manual of Style (16^th Edition):

Vileikienė, Ligita. “Organizacinės kultūros tobulinimas Alytaus viešbučiuose.” 2010. Masters Thesis, Siauliai University. Accessed January 16, 2021. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100903_165057-69088 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

MLA Handbook (7^th Edition):

Vileikienė, Ligita. “Organizacinės kultūros tobulinimas Alytaus viešbučiuose.” 2010. Web. 16 Jan 2021.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Vancouver:

Vileikienė, Ligita. Organizacinės kultūros tobulinimas Alytaus viešbučiuose. [Internet] [Masters thesis]. Siauliai University; 2010. [cited 2021 Jan 16]. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100903_165057-69088 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Council of Science Editors:

Vileikienė, Ligita. Organizacinės kultūros tobulinimas Alytaus viešbučiuose. [Masters Thesis]. Siauliai University; 2010. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100903_165057-69088 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

University of Nairobi

22. Tsuma, Shisia. Global Sourcing Practices in Five Star Hotels in Nairobi County, Kenya.

Degree: 2014, University of Nairobi

URL: http://hdl.handle.net/11295/95438

► The aim of the project was to find out the global sourcing practices in five star hotels in Nairobi County. Global sourcing is the procurement… (more)

▼ The aim of the project was to find out the global sourcing practices in five star hotels in Nairobi County. Global sourcing is the procurement of products and services from global suppliers for local consumption. This practice has been growing gradually over the years and now more and more of organizations are practicing global sourcing. The study focused on five star hotels in Nairobi County which are eight in number and two respondents from the six hotels that accepted to participate. The research employed a descriptive design and used a semi-structured questionnaire was used to collect relevant data. Data collected was qualitative in nature, which was then analyzed through content analysis and presented using tables and percentages. Content analysis was chosen for this particular study because it helps one understand the big picture and the data is used to describe the phenomenon and what it implies. The research purpose was to unearth the different practices Nairobi hotels practice in respect to global sourcing and what challenges they face will globally sourcing. Data was labeled and coded so that similarities and differences can be identified and interpreted. The study revealed that the hotel industry practice three global sourcing strategies, being global outsourcing, contract manufacturing and international purchasing. Some of the challenges faced included the non-stability of the foreign exchange, inflation, the time it takes before shipments are received among others. The study recommends that hotels should enlighten themselves more on how they can optimize the most from global sourcing, this will eventually help in dealing with some of the challenges they face. The study concluded that Kenyan hotels are on the right path with regard to sourcing globally they however need to find better way of dealing with the challenges at hand. It also recommends that the government should look at the duty charges and pre-shipment conductions so that they can be more conducive for the participating hotels.

Subjects/Keywords: Five Star Hotels in Nairobi County; Kenya.

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Tsuma, S. (2014). Global Sourcing Practices in Five Star Hotels in Nairobi County, Kenya. (Thesis). University of Nairobi. Retrieved from http://hdl.handle.net/11295/95438

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Tsuma, Shisia. “Global Sourcing Practices in Five Star Hotels in Nairobi County, Kenya. ” 2014. Thesis, University of Nairobi. Accessed January 16, 2021. http://hdl.handle.net/11295/95438.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Tsuma, Shisia. “Global Sourcing Practices in Five Star Hotels in Nairobi County, Kenya. ” 2014. Web. 16 Jan 2021.

Vancouver:

Tsuma S. Global Sourcing Practices in Five Star Hotels in Nairobi County, Kenya. [Internet] [Thesis]. University of Nairobi; 2014. [cited 2021 Jan 16]. Available from: http://hdl.handle.net/11295/95438.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Tsuma S. Global Sourcing Practices in Five Star Hotels in Nairobi County, Kenya. [Thesis]. University of Nairobi; 2014. Available from: http://hdl.handle.net/11295/95438

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Nairobi

23. Mutuku, Victoria M. Relationship Between Entrepreneurial Orientation And Performance Of Five Star Hotels In Nairobi, Kenya .

Degree: 2016, University of Nairobi

URL: http://hdl.handle.net/11295/100233

► The effects of Entrepreneurial Orientation (EO) on company execution are not always the same, importantly; the different components of EO may have differential impacts on… (more)

▼ The effects of Entrepreneurial Orientation (EO) on company execution are not always the same, importantly; the different components of EO may have differential impacts on performance of a firm. Consider first risk taking, greater corporate risk taking is usually associated in hotel firms with enhanced company performance. The standard view is that hazard taking is one of the three key components of EO, and one that improves organization gainfulness. The motivation behind the study was to set up the relationship between entrepreneurial introduction and execution of five star lodgings in Nairobi. The study utilized a clear research outline to build up the relationship between entrepreneurial introduction and execution of five star inns in Nairobi, Kenya in light of the exploration objective. The objective populace of this study involved every one of the five star lodgings situated in Nairobi County. The objective populace was the general directors and different heads of key offices which involved Business advancement; human asset; system and business; fund and quality affirmation. The information was gathered from the general administrators and leaders of the offices. Essential information was gathered through an organized survey that was regulated to the general chiefs and leaders of the offices in the 22-five star hotels in Nairobi. The questionnaire had closed ended questions. The senior managers were selected through a census method in the 22- five star hotels in Nairobi. These respondents were better placed in providing required data because they played a leading role in ensuring that they positioned the organization favorably within the dimensions of entrepreneurial orientation. The questionnaires were administered through face -to- face to allow for further probing. The questionnaires were then be picked later by the research assistant. The research was quantitative in nature. Descriptive statistics technique used quantitative analysis to analyze the findings from the structured questionnaire. The descriptive statistics comprised of means and standard deviation measure for the close ended questions. Inferential statistics made use of Pearson correlation coefficient to establish the relationship between entrepreneurial introduction and execution at the five star hotels in Nairobi. The researcher also used multiple regression model. From the coefficients of determination, Risk-Taking, Proactiveness, Innovativeness, Competitive Advantage and Autonomy had positive consequences for the execution of five star hotels in Nairobi Kenya. The study found that the Risk-Taking, Proactiveness, Innovativeness, Competitive Advantage and Autonomy as entrepreneurial orientation aspects affecting the performance of five star inns in Nairobi. The study recommends that the hotels should have a well-established Customer-Management. The study suggests that a study be done how the fear mongering has influenced the hotel business in Kenya.

Subjects/Keywords: Performance Of Five Star Hotels In Nairobi

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Mutuku, V. M. (2016). Relationship Between Entrepreneurial Orientation And Performance Of Five Star Hotels In Nairobi, Kenya . (Thesis). University of Nairobi. Retrieved from http://hdl.handle.net/11295/100233

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Mutuku, Victoria M. “Relationship Between Entrepreneurial Orientation And Performance Of Five Star Hotels In Nairobi, Kenya .” 2016. Thesis, University of Nairobi. Accessed January 16, 2021. http://hdl.handle.net/11295/100233.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Mutuku, Victoria M. “Relationship Between Entrepreneurial Orientation And Performance Of Five Star Hotels In Nairobi, Kenya .” 2016. Web. 16 Jan 2021.

Vancouver:

Mutuku VM. Relationship Between Entrepreneurial Orientation And Performance Of Five Star Hotels In Nairobi, Kenya . [Internet] [Thesis]. University of Nairobi; 2016. [cited 2021 Jan 16]. Available from: http://hdl.handle.net/11295/100233.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mutuku VM. Relationship Between Entrepreneurial Orientation And Performance Of Five Star Hotels In Nairobi, Kenya . [Thesis]. University of Nairobi; 2016. Available from: http://hdl.handle.net/11295/100233

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Nairobi

24. Ayele, Gobezie A. Positioning strategies adopted by five star hotels in Nairobi, Kenya .

Degree: 2012, University of Nairobi

URL: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13294

► This research project investigates the positioning strategies adopted by five star hotels in Nairobi, Kenya to stay competent in the stiff competitive market in the… (more)

Subjects/Keywords: positioning strategies; five star hotels; Nairobi; Kenya

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Ayele, G. A. (2012). Positioning strategies adopted by five star hotels in Nairobi, Kenya . (Thesis). University of Nairobi. Retrieved from http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13294

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Ayele, Gobezie A. “Positioning strategies adopted by five star hotels in Nairobi, Kenya .” 2012. Thesis, University of Nairobi. Accessed January 16, 2021. http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13294.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Ayele, Gobezie A. “Positioning strategies adopted by five star hotels in Nairobi, Kenya .” 2012. Web. 16 Jan 2021.

Vancouver:

Ayele GA. Positioning strategies adopted by five star hotels in Nairobi, Kenya . [Internet] [Thesis]. University of Nairobi; 2012. [cited 2021 Jan 16]. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13294.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ayele GA. Positioning strategies adopted by five star hotels in Nairobi, Kenya . [Thesis]. University of Nairobi; 2012. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13294

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of South Africa

25. Annan, C.Y. Exploration of management styles and communication practices of hotels in Gauteng province .

Degree: 2015, University of South Africa

URL: http://hdl.handle.net/10500/20703

► The management style and the communication practice of a hotel management often determine to an extent the behaviour of employees and eventually, the quality of… (more)

Subjects/Keywords: Management styles; Hotels; Employees; Leadership; Communication

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Annan, C. Y. (2015). Exploration of management styles and communication practices of hotels in Gauteng province . (Masters Thesis). University of South Africa. Retrieved from http://hdl.handle.net/10500/20703

Chicago Manual of Style (16^th Edition):

Annan, C Y. “Exploration of management styles and communication practices of hotels in Gauteng province .” 2015. Masters Thesis, University of South Africa. Accessed January 16, 2021. http://hdl.handle.net/10500/20703.

MLA Handbook (7^th Edition):

Annan, C Y. “Exploration of management styles and communication practices of hotels in Gauteng province .” 2015. Web. 16 Jan 2021.

Vancouver:

Annan CY. Exploration of management styles and communication practices of hotels in Gauteng province . [Internet] [Masters thesis]. University of South Africa; 2015. [cited 2021 Jan 16]. Available from: http://hdl.handle.net/10500/20703.

Council of Science Editors:

Annan CY. Exploration of management styles and communication practices of hotels in Gauteng province . [Masters Thesis]. University of South Africa; 2015. Available from: http://hdl.handle.net/10500/20703

Universidade Nova

26. Nunes, Joana Raquel Augusto. Internationalization strategy of Altis Hotels to Madrid, Spain.

Degree: 2013, Universidade Nova

URL: http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/9794

►

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business… (more)

Subjects/Keywords: Altis Hotels; Hotel industry; Internationalization strategy; Spain

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Nunes, J. R. A. (2013). Internationalization strategy of Altis Hotels to Madrid, Spain. (Thesis). Universidade Nova. Retrieved from http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/9794

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Nunes, Joana Raquel Augusto. “Internationalization strategy of Altis Hotels to Madrid, Spain.” 2013. Thesis, Universidade Nova. Accessed January 16, 2021. http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/9794.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Nunes, Joana Raquel Augusto. “Internationalization strategy of Altis Hotels to Madrid, Spain.” 2013. Web. 16 Jan 2021.

Vancouver:

Nunes JRA. Internationalization strategy of Altis Hotels to Madrid, Spain. [Internet] [Thesis]. Universidade Nova; 2013. [cited 2021 Jan 16]. Available from: http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/9794.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Nunes JRA. Internationalization strategy of Altis Hotels to Madrid, Spain. [Thesis]. Universidade Nova; 2013. Available from: http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/9794

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Lithuanian Academy of Physical Education

27. Skobėjūtė, Gabija. Viešbučių „Europa Royale Kaunas“ ir „Reval Hotel Neris“ darbuotojų lojalumo ypatumai.

Degree: Master, Marketing and Administration, 2010, Lithuanian Academy of Physical Education

URL: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100605_002656-66388 ;

►

Darbo objektas — viešbučių „Europa Royale Kaunas“ ir „Reval Hotel Neris“ darbuotojų lojalumas. Darbo hipotezė — viešbučių „Europa Royale Kaunas“ ir „Reval Hotel Neris“ darbuotojų… (more)

▼

Darbo objektas — viešbučių „Europa Royale Kaunas“ ir „Reval Hotel Neris“ darbuotojų lojalumas. Darbo hipotezė — viešbučių „Europa Royale Kaunas“ ir „Reval Hotel Neris“ darbuotojų lojalumas yra nepakankamas, o darbuotojų lojalumą labiausiai įtakoja darbo užmokestis. Darbo tikslas — atskleisti viešbučių „Europa Royale Kaunas“ ir „Reval Hotel Neris“ darbuotojų lojalumo ypatumus. Uždaviniai: 1. Aptarti sąvokos „lojalumas“ esmę ir atskleisti lojalumo reikšmę organizacijos veiklai. 2. Nustatyti ir palyginti viešbučių „Europa Royale Kaunas“ ir „Reval Hotel Neris“ darbuotojų lojalumą įtakojančius ir skatinančius veiksnius. 3. Nustatyti ir palyginti viešbučių „Europa Royale Kaunas“ ir „Reval Hotel Neris“ darbuotojų lojalumą. Darbo metodai: literatūros šaltinių analizė, anketinė apklausa. Tiriamųjų kontingentas — 25 „Europa Royale Kaunas“ ir 40 „Reval Hotel Neris“ darbuotojai. Išvados: 1. Lojalumas savo pirmine reikšme reiškė įstatymo galios pripažinimą ir besąlygišką jo laikymąsi. Vėliau lojalumo sąvoka įgijo ištikimybės (žmogui, visuomenei, valstybei ar idealui ir vertybei), atsidavimo, laisvo įsipareigojimo ir pasiaukojimo aspektus. Lojalumas organizacijai labai svarbus, nes turėti lojalius darbuotojus yra naudinga ekonomiškai: lojalūs darbuotojai dirba produktyviau, produktyvumas suteikia didesnę vertę kartu ir didesnį klientų pasitenkinimą, klientų pasitenkinimas formuoja jų lojalumą, o klientų lojalumas didina organizacijos pelningumą ir užtikrina jos augimą. 2. Dauguma... [toliau žr. visą tekstą]

Objective — to determine the employees’ loyalty at “Europa Royale Kaunas” and “Reval Hotel Neris” hotels. Hypothesis — the employees’ loyalty at “Europa Royale Kaunas” and “Reval Hotel Neris” hotels is insufficient, moreover, the loyalty is influenced by the salary. Aim — to reveal the peculiarities of employees’ loyalty at “Europa Royale Kaunas” and “Reval Hotel Neris” hotels Tasks: 1. To discuss the “loyalty” concept and to reveal its significance to organization activity. 2. To establish and compare the factors influencing and stimulating the employees’ loyalty at “Europa Royale Kaunas” and “Reval Hotel Neris” hotels. 3. To determine and compare the employees’ loyalty at “Europa Royale Kaunas” and “Reval Hotel Neris” hotels. Methods: analysis of literary sources, questionnaire. Contingent of subjects — 25 employees from „Europa Royale Kaunas“and 40 employees from „Reval Hotel Neris“. Conclusions: 1. Loyalty in its original meaning signified the appreciation of law and unconditional compliance with it. Later the concept of loyalty acquired aspects of allegiance (of man, society, state and values), devotion, free commitment and self-sacrifice. Loyalty to an organization is highly important, because loyal employees are economically beneficial: they work productively, the productiveness itself gives higher value and greater customers’ satisfaction, consequently, customers’ satisfaction forms their loyalty and customers’ loyalty increases the profitability of organization and... [to full text]

Advisors/Committee Members: Bulotiene, Daiva (Master’s thesis supervisor), Rėklaitienė, Diana (Master’s thesis reviewer), Urbanskienė, Rūta (Master’s degree committee chair), Karpavičiūtė, Simona (Master’s degree session secretary), Navickas , Valentinas (Master’s degree committee member), Mikalauskas, Rimantas (Master’s degree committee member), Čingienė , Vilma (Master’s degree committee member), Rėklaitienė , Diana (Master’s degree committee member).

Subjects/Keywords: Darbuotojai; Lojalumas; Viešbučiai; Employees; Loyalty; Hotels

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Skobėjūtė, Gabija. (2010). Viešbučių „Europa Royale Kaunas“ ir „Reval Hotel Neris“ darbuotojų lojalumo ypatumai. (Masters Thesis). Lithuanian Academy of Physical Education. Retrieved from http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100605_002656-66388 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Chicago Manual of Style (16^th Edition):

Skobėjūtė, Gabija. “Viešbučių „Europa Royale Kaunas“ ir „Reval Hotel Neris“ darbuotojų lojalumo ypatumai.” 2010. Masters Thesis, Lithuanian Academy of Physical Education. Accessed January 16, 2021. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100605_002656-66388 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

MLA Handbook (7^th Edition):

Skobėjūtė, Gabija. “Viešbučių „Europa Royale Kaunas“ ir „Reval Hotel Neris“ darbuotojų lojalumo ypatumai.” 2010. Web. 16 Jan 2021.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Vancouver:

Skobėjūtė, Gabija. Viešbučių „Europa Royale Kaunas“ ir „Reval Hotel Neris“ darbuotojų lojalumo ypatumai. [Internet] [Masters thesis]. Lithuanian Academy of Physical Education; 2010. [cited 2021 Jan 16]. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100605_002656-66388 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Council of Science Editors:

Skobėjūtė, Gabija. Viešbučių „Europa Royale Kaunas“ ir „Reval Hotel Neris“ darbuotojų lojalumo ypatumai. [Masters Thesis]. Lithuanian Academy of Physical Education; 2010. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100605_002656-66388 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

AUT University

28. McClean, Colin. An examination of managers' perceptions of turnover and retention in the hotel industry: Are hotel managers doing enough to address the issue of turnover? .

Degree: AUT University

URL: http://hdl.handle.net/10292/11382

► Hotel employees leave their jobs at an alarming rate. Amongst those that leave are individuals who possess the talent and ability to become the hotel… (more)

▼ Hotel employees leave their jobs at an alarming rate. Amongst those that leave are individuals who possess the talent and ability to become the hotel leaders of the future. With alarming levels of employee turnover, it is important to question what action managers in the industry are taking to curb the trend. An examination of the employee turnover literature showed that the hotel industry is suffering from high levels of turnover. Whilst the literature offers a comprehensive account of the existence of high employee turnover in the hotel industry, little is known of the measures hotel managers are taking to counter this issue. Hotel managers hold great responsibility in addressing employee turnover as their policies and practices have an important impact on employee turnover. Therefore, a problem exists in a lack of understanding of managers’ perceptions of employee turnover and their efforts to address high employee turnover. Without an understanding of management practices and perceptions, we are unable to accurately predict the future state of employee turnover in the hotel industry. Two steps were taken in this research to address a lack of understanding relating to hotel managers’ views of employee turnover. A comprehensive literature review was undertaken, and hotel managers who shared an average of 10.5 years experience in the hotel industry completed a total of 15 questionnaires. The questionnaires were analysed to draw out the perceptions of managers and to offer insight as to how hotel managers are countering high levels of employee turnover. The questionnaires were analysed in relation to the findings of the literature review. From that analysis a number of observations were made that offer insight into the perceptions and performance of managers in the hotel industry. The following key points emerged from the research. Firstly, the participants indicated that issues related to pay are the primary cause of employee turnover. Secondly, the survey results suggested that while the participants are aware of the importance of pay in employee decisions to leave a hotel, they chose to focus their retention efforts on issues such as training, career advancement, and fostering open communication. Thirdly, despite expressing concern at the level of turnover in the hotel industry, the participants were divided on whether or not anything can be done to prevent it. Fourthly, the policies they supported, such as career tracking and career development, can be seen to encourage turnover rather than decrease it. Advisors/Committee Members: Steele, Robert (advisor).

Subjects/Keywords: Hotels – Personnel management

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

McClean, C. (n.d.). An examination of managers' perceptions of turnover and retention in the hotel industry: Are hotel managers doing enough to address the issue of turnover? . (Thesis). AUT University. Retrieved from http://hdl.handle.net/10292/11382

Note: this citation may be lacking information needed for this citation format:
No year of publication.
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

McClean, Colin. “An examination of managers' perceptions of turnover and retention in the hotel industry: Are hotel managers doing enough to address the issue of turnover? .” Thesis, AUT University. Accessed January 16, 2021. http://hdl.handle.net/10292/11382.

Note: this citation may be lacking information needed for this citation format:
No year of publication.
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

McClean, Colin. “An examination of managers' perceptions of turnover and retention in the hotel industry: Are hotel managers doing enough to address the issue of turnover? .” Web. 16 Jan 2021.

Note: this citation may be lacking information needed for this citation format:
No year of publication.

Vancouver:

McClean C. An examination of managers' perceptions of turnover and retention in the hotel industry: Are hotel managers doing enough to address the issue of turnover? . [Internet] [Thesis]. AUT University; [cited 2021 Jan 16]. Available from: http://hdl.handle.net/10292/11382.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
No year of publication.

Council of Science Editors:

McClean C. An examination of managers' perceptions of turnover and retention in the hotel industry: Are hotel managers doing enough to address the issue of turnover? . [Thesis]. AUT University; Available from: http://hdl.handle.net/10292/11382

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
No year of publication.

University of Wisconsin – Stout

29. Yun, Seonhwa. Assessment of guest satisfaction of service quality of the hotel.

Degree: 2001, University of Wisconsin – Stout

URL: http://www.uwstout.edu/lib/thesis/2001/2001yuns.pdf ; http://digital.library.wisc.edu/1793/40269

Subjects/Keywords: Hotels – Customer services

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Yun, S. (2001). Assessment of guest satisfaction of service quality of the hotel. (Thesis). University of Wisconsin – Stout. Retrieved from http://www.uwstout.edu/lib/thesis/2001/2001yuns.pdf ; http://digital.library.wisc.edu/1793/40269

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Yun, Seonhwa. “Assessment of guest satisfaction of service quality of the hotel.” 2001. Thesis, University of Wisconsin – Stout. Accessed January 16, 2021. http://www.uwstout.edu/lib/thesis/2001/2001yuns.pdf ; http://digital.library.wisc.edu/1793/40269.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Yun, Seonhwa. “Assessment of guest satisfaction of service quality of the hotel.” 2001. Web. 16 Jan 2021.

Vancouver:

Yun S. Assessment of guest satisfaction of service quality of the hotel. [Internet] [Thesis]. University of Wisconsin – Stout; 2001. [cited 2021 Jan 16]. Available from: http://www.uwstout.edu/lib/thesis/2001/2001yuns.pdf ; http://digital.library.wisc.edu/1793/40269.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Yun S. Assessment of guest satisfaction of service quality of the hotel. [Thesis]. University of Wisconsin – Stout; 2001. Available from: http://www.uwstout.edu/lib/thesis/2001/2001yuns.pdf ; http://digital.library.wisc.edu/1793/40269

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Exeter

30. Papavasileiou, Emmanouil. Work values across generations : a study of the Greek hotel workforce.

Degree: PhD, 2013, University of Exeter

URL: http://hdl.handle.net/10871/14726

► “There is a problem in the workplace…It is a problem of values, ambitions, views, mind-sets, demographics, and generations in conflict. The workplace you and we… (more)

▼ “There is a problem in the workplace…It is a problem of values, ambitions, views, mind-sets, demographics, and generations in conflict. The workplace you and we inhabit today is awash with the conflicting voices and views of the most age- and value-diverse workforce this country has known since our great-great-grandparents abandoned field and farm for factory and office” (Zemke, Raines & Filipczak, 2000, p. 9). The opening quotation encapsulates the popular belief among management practitioners that substantive and meaningful inter-generational differences exist in work values among the members of current workforce. Despite this practitioner interest and debate, systematic empirical research either to confirm or refute popular claims has, until recently, been lagging. Moreover, the few academic studies on this topic have largely focused on the US context and research from other countries, particularly non-English speaking, is scant. The aim of this study is to fill this vacuum by investigating the nature of work values across the prevalent generations of workers within the relatively unexplored cultural context of Greek hotel organisations. Building upon Schwartz’s (1994) theory of basic values and Vincent’s (2005) culture-specific approach of generational identity formation, this study proposes a values-based framework for studying generational differences in the workplace. The framework includes four types of work values namely extrinsic, intrinsic, prestige and social and three age-based generational groups; the Divided generation (1946-1966), the Metapolitefsi generation (1967-1981) and the Europeanised generation (1982-1996). The framework assumes that age-based generational identity is a culture specific phenomenon comprised of a distinctive set of values. The expectations and motivations towards work are shaped by this set of values, which emerged as a product of a living through experience from the successive entry into adulthood and endure as the members of each generation travelling through time together. In addition, generational boundaries are determined by revolutionary events that are contingent on the specific cultural context in which they became meaningful. The study assessed the concept of work values with a novel scale, designed to succinctly measure the four underlying work value types that were consistently observed in previous research. The proposed work values model was tested using a multiple triangulation approach with two samples and two methods of analysis across two studies. In study 1, the work values scores were collected by 303 workers in 7 year-round hotel establishments operated in the region of Macedonia and analysed with exploratory factor analysis. In study 2, the work values scores were collected by 304 workers in 7 seasonal hotel establishments from the same region and analysed with confirmatory factor analysis. The results of study 2 confirmed the outcome of study 1. More importantly, the analysis revealed that compared to theory driven alternatives, a second-order model,…

Subjects/Keywords: 658; Work values; Greece; generations; hotels

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Papavasileiou, E. (2013). Work values across generations : a study of the Greek hotel workforce. (Doctoral Dissertation). University of Exeter. Retrieved from http://hdl.handle.net/10871/14726

Chicago Manual of Style (16^th Edition):

Papavasileiou, Emmanouil. “Work values across generations : a study of the Greek hotel workforce.” 2013. Doctoral Dissertation, University of Exeter. Accessed January 16, 2021. http://hdl.handle.net/10871/14726.

MLA Handbook (7^th Edition):

Papavasileiou, Emmanouil. “Work values across generations : a study of the Greek hotel workforce.” 2013. Web. 16 Jan 2021.

Vancouver:

Papavasileiou E. Work values across generations : a study of the Greek hotel workforce. [Internet] [Doctoral dissertation]. University of Exeter; 2013. [cited 2021 Jan 16]. Available from: http://hdl.handle.net/10871/14726.

Council of Science Editors:

Papavasileiou E. Work values across generations : a study of the Greek hotel workforce. [Doctoral Dissertation]. University of Exeter; 2013. Available from: http://hdl.handle.net/10871/14726

Open Access Theses and Dissertations