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You searched for subject:(emotional labor). Showing records 1 – 30 of 251 total matches.

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University of Akron

1. Leung, Grace A. Examining the Relationship of Emotional Labor with an Ability-Based Conceptualization of Emotional Intelligence.

Degree: MA, Psychology, 2008, University of Akron

 This empirical study proposed and tested theoretical links between emotional intelligence (EI) and emotional labor constructs (i.e., display rules, emotional labor strategies), thus expending past… (more)

Subjects/Keywords: Psychology; emotional intelligence; emotional labor

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APA (6th Edition):

Leung, G. A. (2008). Examining the Relationship of Emotional Labor with an Ability-Based Conceptualization of Emotional Intelligence. (Masters Thesis). University of Akron. Retrieved from http://rave.ohiolink.edu/etdc/view?acc_num=akron1217515945

Chicago Manual of Style (16th Edition):

Leung, Grace A. “Examining the Relationship of Emotional Labor with an Ability-Based Conceptualization of Emotional Intelligence.” 2008. Masters Thesis, University of Akron. Accessed September 18, 2019. http://rave.ohiolink.edu/etdc/view?acc_num=akron1217515945.

MLA Handbook (7th Edition):

Leung, Grace A. “Examining the Relationship of Emotional Labor with an Ability-Based Conceptualization of Emotional Intelligence.” 2008. Web. 18 Sep 2019.

Vancouver:

Leung GA. Examining the Relationship of Emotional Labor with an Ability-Based Conceptualization of Emotional Intelligence. [Internet] [Masters thesis]. University of Akron; 2008. [cited 2019 Sep 18]. Available from: http://rave.ohiolink.edu/etdc/view?acc_num=akron1217515945.

Council of Science Editors:

Leung GA. Examining the Relationship of Emotional Labor with an Ability-Based Conceptualization of Emotional Intelligence. [Masters Thesis]. University of Akron; 2008. Available from: http://rave.ohiolink.edu/etdc/view?acc_num=akron1217515945


University of New South Wales

2. Cheng, David. Does being "mean at work" work? The role of emotional labour strategies in mediating the role between display rules and work outcomes.

Degree: Organisation & Management, 2011, University of New South Wales

Emotional labour is the process of regulating both inward feelings and outward expressions for the purpose of achieving work goals (Grandey, 2000). Past research shows… (more)

Subjects/Keywords: Anger; Emotional Labour; Emotions

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APA (6th Edition):

Cheng, D. (2011). Does being "mean at work" work? The role of emotional labour strategies in mediating the role between display rules and work outcomes. (Masters Thesis). University of New South Wales. Retrieved from http://handle.unsw.edu.au/1959.4/51472 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:10159/SOURCE02?view=true

Chicago Manual of Style (16th Edition):

Cheng, David. “Does being "mean at work" work? The role of emotional labour strategies in mediating the role between display rules and work outcomes.” 2011. Masters Thesis, University of New South Wales. Accessed September 18, 2019. http://handle.unsw.edu.au/1959.4/51472 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:10159/SOURCE02?view=true.

MLA Handbook (7th Edition):

Cheng, David. “Does being "mean at work" work? The role of emotional labour strategies in mediating the role between display rules and work outcomes.” 2011. Web. 18 Sep 2019.

Vancouver:

Cheng D. Does being "mean at work" work? The role of emotional labour strategies in mediating the role between display rules and work outcomes. [Internet] [Masters thesis]. University of New South Wales; 2011. [cited 2019 Sep 18]. Available from: http://handle.unsw.edu.au/1959.4/51472 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:10159/SOURCE02?view=true.

Council of Science Editors:

Cheng D. Does being "mean at work" work? The role of emotional labour strategies in mediating the role between display rules and work outcomes. [Masters Thesis]. University of New South Wales; 2011. Available from: http://handle.unsw.edu.au/1959.4/51472 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:10159/SOURCE02?view=true


AUT University

3. Bondarenko, Yulia. Emotional labour in fieldworkers in a community mental health organisation: a thematic analysis .

Degree: 2011, AUT University

 In this project emotional labour in fieldworkers at a community mental health organisation has been explored using thematic analysis. Six fieldworkers from the organisation participated… (more)

Subjects/Keywords: Emotional labour; Field workers

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APA (6th Edition):

Bondarenko, Y. (2011). Emotional labour in fieldworkers in a community mental health organisation: a thematic analysis . (Thesis). AUT University. Retrieved from http://hdl.handle.net/10292/1228

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Bondarenko, Yulia. “Emotional labour in fieldworkers in a community mental health organisation: a thematic analysis .” 2011. Thesis, AUT University. Accessed September 18, 2019. http://hdl.handle.net/10292/1228.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Bondarenko, Yulia. “Emotional labour in fieldworkers in a community mental health organisation: a thematic analysis .” 2011. Web. 18 Sep 2019.

Vancouver:

Bondarenko Y. Emotional labour in fieldworkers in a community mental health organisation: a thematic analysis . [Internet] [Thesis]. AUT University; 2011. [cited 2019 Sep 18]. Available from: http://hdl.handle.net/10292/1228.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Bondarenko Y. Emotional labour in fieldworkers in a community mental health organisation: a thematic analysis . [Thesis]. AUT University; 2011. Available from: http://hdl.handle.net/10292/1228

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Sydney

4. Stapleton, Clare Marie. The Use of Emotions in Social Work Practice .

Degree: 2016, University of Sydney

 This thesis explores the explicit and implicit use of emotions in social work practice and the ways in which social workers’ emotions interact with formal… (more)

Subjects/Keywords: social work; emotions; emotional self; emotional labour

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APA (6th Edition):

Stapleton, C. M. (2016). The Use of Emotions in Social Work Practice . (Thesis). University of Sydney. Retrieved from http://hdl.handle.net/2123/15807

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Stapleton, Clare Marie. “The Use of Emotions in Social Work Practice .” 2016. Thesis, University of Sydney. Accessed September 18, 2019. http://hdl.handle.net/2123/15807.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Stapleton, Clare Marie. “The Use of Emotions in Social Work Practice .” 2016. Web. 18 Sep 2019.

Vancouver:

Stapleton CM. The Use of Emotions in Social Work Practice . [Internet] [Thesis]. University of Sydney; 2016. [cited 2019 Sep 18]. Available from: http://hdl.handle.net/2123/15807.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Stapleton CM. The Use of Emotions in Social Work Practice . [Thesis]. University of Sydney; 2016. Available from: http://hdl.handle.net/2123/15807

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Georgia

5. Nabring, Richard Lewis. Consequences of emotional labor: an examination in a for-profit organization.

Degree: MA, Speech Communication, 2004, University of Georgia

 Current theory and research fails to articulate and explain fully the simultaneous oppressive and liberating aspects of emotional labor. Originally conceptualized by Hochschild (1983), employees… (more)

Subjects/Keywords: Emotional labor

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APA (6th Edition):

Nabring, R. L. (2004). Consequences of emotional labor: an examination in a for-profit organization. (Masters Thesis). University of Georgia. Retrieved from http://purl.galileo.usg.edu/uga_etd/nabring_richard_l_200412_ma

Chicago Manual of Style (16th Edition):

Nabring, Richard Lewis. “Consequences of emotional labor: an examination in a for-profit organization.” 2004. Masters Thesis, University of Georgia. Accessed September 18, 2019. http://purl.galileo.usg.edu/uga_etd/nabring_richard_l_200412_ma.

MLA Handbook (7th Edition):

Nabring, Richard Lewis. “Consequences of emotional labor: an examination in a for-profit organization.” 2004. Web. 18 Sep 2019.

Vancouver:

Nabring RL. Consequences of emotional labor: an examination in a for-profit organization. [Internet] [Masters thesis]. University of Georgia; 2004. [cited 2019 Sep 18]. Available from: http://purl.galileo.usg.edu/uga_etd/nabring_richard_l_200412_ma.

Council of Science Editors:

Nabring RL. Consequences of emotional labor: an examination in a for-profit organization. [Masters Thesis]. University of Georgia; 2004. Available from: http://purl.galileo.usg.edu/uga_etd/nabring_richard_l_200412_ma


University of Otago

6. Carnicelli-Filho, Sandro. Managing Emotions: White-Water Rafting Guides And The Emotional Labor Theory .

Degree: 2011, University of Otago

 In 1983 Arlie Russell Hochschild published a book approaching the management of emotions in flight attendants and bill collectors. The Managed Heart: Commercialization of Human… (more)

Subjects/Keywords: Emotional Labor; White-water Rafting

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APA (6th Edition):

Carnicelli-Filho, S. (2011). Managing Emotions: White-Water Rafting Guides And The Emotional Labor Theory . (Doctoral Dissertation). University of Otago. Retrieved from http://hdl.handle.net/10523/1705

Chicago Manual of Style (16th Edition):

Carnicelli-Filho, Sandro. “Managing Emotions: White-Water Rafting Guides And The Emotional Labor Theory .” 2011. Doctoral Dissertation, University of Otago. Accessed September 18, 2019. http://hdl.handle.net/10523/1705.

MLA Handbook (7th Edition):

Carnicelli-Filho, Sandro. “Managing Emotions: White-Water Rafting Guides And The Emotional Labor Theory .” 2011. Web. 18 Sep 2019.

Vancouver:

Carnicelli-Filho S. Managing Emotions: White-Water Rafting Guides And The Emotional Labor Theory . [Internet] [Doctoral dissertation]. University of Otago; 2011. [cited 2019 Sep 18]. Available from: http://hdl.handle.net/10523/1705.

Council of Science Editors:

Carnicelli-Filho S. Managing Emotions: White-Water Rafting Guides And The Emotional Labor Theory . [Doctoral Dissertation]. University of Otago; 2011. Available from: http://hdl.handle.net/10523/1705


Uppsala University

7. Ocklind, Matilda. En känsla för service : En studie av känsloarbete inom restaurangbranschen.

Degree: Sociology, 2017, Uppsala University

  Denna uppsats behandlar hur timanställda inom restaurangbranschen använder sina känslor för att utföra sitt jobb som servitris. Hochschilds teori om känsloarbete har använts för… (more)

Subjects/Keywords: Emotional labor; service; servitris

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APA (6th Edition):

Ocklind, M. (2017). En känsla för service : En studie av känsloarbete inom restaurangbranschen. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-313972

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ocklind, Matilda. “En känsla för service : En studie av känsloarbete inom restaurangbranschen.” 2017. Thesis, Uppsala University. Accessed September 18, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-313972.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ocklind, Matilda. “En känsla för service : En studie av känsloarbete inom restaurangbranschen.” 2017. Web. 18 Sep 2019.

Vancouver:

Ocklind M. En känsla för service : En studie av känsloarbete inom restaurangbranschen. [Internet] [Thesis]. Uppsala University; 2017. [cited 2019 Sep 18]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-313972.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ocklind M. En känsla för service : En studie av känsloarbete inom restaurangbranschen. [Thesis]. Uppsala University; 2017. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-313972

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Arizona

8. Becker, William J. SHARED DISPLAY RULES AND EMOTIONAL LABOR IN WORK TEAMS .

Degree: 2010, University of Arizona

 Emotions are an important part of the workplace. Emotional labor describes the monitoring and management of one's emotions at work. Employees perform emotional labor in… (more)

Subjects/Keywords: Display Rules; Emotion; Emotional Labor

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APA (6th Edition):

Becker, W. J. (2010). SHARED DISPLAY RULES AND EMOTIONAL LABOR IN WORK TEAMS . (Doctoral Dissertation). University of Arizona. Retrieved from http://hdl.handle.net/10150/194198

Chicago Manual of Style (16th Edition):

Becker, William J. “SHARED DISPLAY RULES AND EMOTIONAL LABOR IN WORK TEAMS .” 2010. Doctoral Dissertation, University of Arizona. Accessed September 18, 2019. http://hdl.handle.net/10150/194198.

MLA Handbook (7th Edition):

Becker, William J. “SHARED DISPLAY RULES AND EMOTIONAL LABOR IN WORK TEAMS .” 2010. Web. 18 Sep 2019.

Vancouver:

Becker WJ. SHARED DISPLAY RULES AND EMOTIONAL LABOR IN WORK TEAMS . [Internet] [Doctoral dissertation]. University of Arizona; 2010. [cited 2019 Sep 18]. Available from: http://hdl.handle.net/10150/194198.

Council of Science Editors:

Becker WJ. SHARED DISPLAY RULES AND EMOTIONAL LABOR IN WORK TEAMS . [Doctoral Dissertation]. University of Arizona; 2010. Available from: http://hdl.handle.net/10150/194198


University of Plymouth

9. Davies, Keith. Emotional dissonance among UK animal technologists : evidence, impact and management implications.

Degree: PhD, 2014, University of Plymouth

 The care and welfare of laboratory animals born, nurtured and experimented upon within a research facility is the primary function for animal technologists. While discharging… (more)

Subjects/Keywords: 658.3; Emotional dissonance, emotional labour, emotional challenges and animal technologists

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APA (6th Edition):

Davies, K. (2014). Emotional dissonance among UK animal technologists : evidence, impact and management implications. (Doctoral Dissertation). University of Plymouth. Retrieved from http://hdl.handle.net/10026.1/3086

Chicago Manual of Style (16th Edition):

Davies, Keith. “Emotional dissonance among UK animal technologists : evidence, impact and management implications.” 2014. Doctoral Dissertation, University of Plymouth. Accessed September 18, 2019. http://hdl.handle.net/10026.1/3086.

MLA Handbook (7th Edition):

Davies, Keith. “Emotional dissonance among UK animal technologists : evidence, impact and management implications.” 2014. Web. 18 Sep 2019.

Vancouver:

Davies K. Emotional dissonance among UK animal technologists : evidence, impact and management implications. [Internet] [Doctoral dissertation]. University of Plymouth; 2014. [cited 2019 Sep 18]. Available from: http://hdl.handle.net/10026.1/3086.

Council of Science Editors:

Davies K. Emotional dissonance among UK animal technologists : evidence, impact and management implications. [Doctoral Dissertation]. University of Plymouth; 2014. Available from: http://hdl.handle.net/10026.1/3086


North-West University

10. Brink, Heleen Catharina Elizebeth. Emotional experiences of professional nurses in a critical care unit of a private hospital in Gauteng : a casestudy / Heleen Catharina Elizebeth Brink .

Degree: 2012, North-West University

 The focus of this study was on the regulation and management of emotions among professional nurses in a critical care unit in a private hospital… (more)

Subjects/Keywords: Emotions; Emotional intelligence; Emotional experiences; Emotional management; Emotional labour; Gauteng; Critical care nurses

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APA (6th Edition):

Brink, H. C. E. (2012). Emotional experiences of professional nurses in a critical care unit of a private hospital in Gauteng : a casestudy / Heleen Catharina Elizebeth Brink . (Thesis). North-West University. Retrieved from http://hdl.handle.net/10394/8656

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Brink, Heleen Catharina Elizebeth. “Emotional experiences of professional nurses in a critical care unit of a private hospital in Gauteng : a casestudy / Heleen Catharina Elizebeth Brink .” 2012. Thesis, North-West University. Accessed September 18, 2019. http://hdl.handle.net/10394/8656.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Brink, Heleen Catharina Elizebeth. “Emotional experiences of professional nurses in a critical care unit of a private hospital in Gauteng : a casestudy / Heleen Catharina Elizebeth Brink .” 2012. Web. 18 Sep 2019.

Vancouver:

Brink HCE. Emotional experiences of professional nurses in a critical care unit of a private hospital in Gauteng : a casestudy / Heleen Catharina Elizebeth Brink . [Internet] [Thesis]. North-West University; 2012. [cited 2019 Sep 18]. Available from: http://hdl.handle.net/10394/8656.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Brink HCE. Emotional experiences of professional nurses in a critical care unit of a private hospital in Gauteng : a casestudy / Heleen Catharina Elizebeth Brink . [Thesis]. North-West University; 2012. Available from: http://hdl.handle.net/10394/8656

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


California State University – Sacramento

11. Benitti, Pete. Evaluating the perceptions and practices of the emotional wellness of higher education leaders.

Degree: 2019, California State University – Sacramento

 Empirical research on the intersection of wellness and higher education leadership is lacking (Bass, 2008; Cioffi, 2018; Riera, 2013). The emotional wellness of leaders is… (more)

Subjects/Keywords: Emotional wellness; Higher education leaders; Emotional intelligence; Emotional labor; Mindfulness

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APA (6th Edition):

Benitti, P. (2019). Evaluating the perceptions and practices of the emotional wellness of higher education leaders. (Thesis). California State University – Sacramento. Retrieved from http://hdl.handle.net/10211.3/210207

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Benitti, Pete. “Evaluating the perceptions and practices of the emotional wellness of higher education leaders.” 2019. Thesis, California State University – Sacramento. Accessed September 18, 2019. http://hdl.handle.net/10211.3/210207.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Benitti, Pete. “Evaluating the perceptions and practices of the emotional wellness of higher education leaders.” 2019. Web. 18 Sep 2019.

Vancouver:

Benitti P. Evaluating the perceptions and practices of the emotional wellness of higher education leaders. [Internet] [Thesis]. California State University – Sacramento; 2019. [cited 2019 Sep 18]. Available from: http://hdl.handle.net/10211.3/210207.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Benitti P. Evaluating the perceptions and practices of the emotional wellness of higher education leaders. [Thesis]. California State University – Sacramento; 2019. Available from: http://hdl.handle.net/10211.3/210207

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

12. Dunow, Carolyn. A Pilot Study to Explore the Results from Learning a Self-empowered Energy Healing Technique as an Emotional Regulation Tool Intended to Improve Service Industry Leaders' Affect, Well-being, and Performance.

Degree: 2013, St. Catherine University

 Positive emotions are requirements for jobs that demand interpersonal interactions. Stress can results in meeting these requirements if the expressed emotions do not match the… (more)

Subjects/Keywords: emotional labor; emotional intelligence; emotional regulation; energy healing; somatic healing; resilience

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Dunow, C. (2013). A Pilot Study to Explore the Results from Learning a Self-empowered Energy Healing Technique as an Emotional Regulation Tool Intended to Improve Service Industry Leaders' Affect, Well-being, and Performance. (Thesis). St. Catherine University. Retrieved from https://sophia.stkate.edu/maol_theses/16

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Dunow, Carolyn. “A Pilot Study to Explore the Results from Learning a Self-empowered Energy Healing Technique as an Emotional Regulation Tool Intended to Improve Service Industry Leaders' Affect, Well-being, and Performance.” 2013. Thesis, St. Catherine University. Accessed September 18, 2019. https://sophia.stkate.edu/maol_theses/16.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Dunow, Carolyn. “A Pilot Study to Explore the Results from Learning a Self-empowered Energy Healing Technique as an Emotional Regulation Tool Intended to Improve Service Industry Leaders' Affect, Well-being, and Performance.” 2013. Web. 18 Sep 2019.

Vancouver:

Dunow C. A Pilot Study to Explore the Results from Learning a Self-empowered Energy Healing Technique as an Emotional Regulation Tool Intended to Improve Service Industry Leaders' Affect, Well-being, and Performance. [Internet] [Thesis]. St. Catherine University; 2013. [cited 2019 Sep 18]. Available from: https://sophia.stkate.edu/maol_theses/16.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Dunow C. A Pilot Study to Explore the Results from Learning a Self-empowered Energy Healing Technique as an Emotional Regulation Tool Intended to Improve Service Industry Leaders' Affect, Well-being, and Performance. [Thesis]. St. Catherine University; 2013. Available from: https://sophia.stkate.edu/maol_theses/16

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Ghana

13. Agyemang, C.B. Emotional Labour and Psychological Health: A Study of Ghanaian Media Practitioners .

Degree: 2017, University of Ghana

 Studies on emotional labour have been increasingly influential as service employment continues to replace manufacturing ones in many developed and emerging economies. In a two… (more)

Subjects/Keywords: Emotional Labour; Psychological Health; Ghanaian Media Practitioners

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Agyemang, C. B. (2017). Emotional Labour and Psychological Health: A Study of Ghanaian Media Practitioners . (Doctoral Dissertation). University of Ghana. Retrieved from http://ugspace.ug.edu.gh/handle/123456789/24835

Chicago Manual of Style (16th Edition):

Agyemang, C B. “Emotional Labour and Psychological Health: A Study of Ghanaian Media Practitioners .” 2017. Doctoral Dissertation, University of Ghana. Accessed September 18, 2019. http://ugspace.ug.edu.gh/handle/123456789/24835.

MLA Handbook (7th Edition):

Agyemang, C B. “Emotional Labour and Psychological Health: A Study of Ghanaian Media Practitioners .” 2017. Web. 18 Sep 2019.

Vancouver:

Agyemang CB. Emotional Labour and Psychological Health: A Study of Ghanaian Media Practitioners . [Internet] [Doctoral dissertation]. University of Ghana; 2017. [cited 2019 Sep 18]. Available from: http://ugspace.ug.edu.gh/handle/123456789/24835.

Council of Science Editors:

Agyemang CB. Emotional Labour and Psychological Health: A Study of Ghanaian Media Practitioners . [Doctoral Dissertation]. University of Ghana; 2017. Available from: http://ugspace.ug.edu.gh/handle/123456789/24835


University of Manchester

14. Horton, Ayana Maia Binta abi. Emotion Regulation in Therapeutic Relationships.

Degree: 2019, University of Manchester

 In this thesis I explore emotion regulation in therapeutic relationships between occupational therapists/physiotherapists and their patients. I argue that although both intrapersonal emotion regulation (i.e.,… (more)

Subjects/Keywords: emotion regulation; therapeutic relationships; emotional labour

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APA (6th Edition):

Horton, A. M. B. a. (2019). Emotion Regulation in Therapeutic Relationships. (Doctoral Dissertation). University of Manchester. Retrieved from http://www.manchester.ac.uk/escholar/uk-ac-man-scw:318636

Chicago Manual of Style (16th Edition):

Horton, Ayana Maia Binta abi. “Emotion Regulation in Therapeutic Relationships.” 2019. Doctoral Dissertation, University of Manchester. Accessed September 18, 2019. http://www.manchester.ac.uk/escholar/uk-ac-man-scw:318636.

MLA Handbook (7th Edition):

Horton, Ayana Maia Binta abi. “Emotion Regulation in Therapeutic Relationships.” 2019. Web. 18 Sep 2019.

Vancouver:

Horton AMBa. Emotion Regulation in Therapeutic Relationships. [Internet] [Doctoral dissertation]. University of Manchester; 2019. [cited 2019 Sep 18]. Available from: http://www.manchester.ac.uk/escholar/uk-ac-man-scw:318636.

Council of Science Editors:

Horton AMBa. Emotion Regulation in Therapeutic Relationships. [Doctoral Dissertation]. University of Manchester; 2019. Available from: http://www.manchester.ac.uk/escholar/uk-ac-man-scw:318636


University of Manchester

15. Horton, Ayana. Emotion regulation in therapeutic relationships.

Degree: PhD, 2019, University of Manchester

 In this thesis I explore emotion regulation in therapeutic relationships between occupational therapists/physiotherapists and their patients. I argue that although both intrapersonal emotion regulation (i.e.,… (more)

Subjects/Keywords: emotional labour; emotion regulation; therapeutic relationships

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Horton, A. (2019). Emotion regulation in therapeutic relationships. (Doctoral Dissertation). University of Manchester. Retrieved from https://www.research.manchester.ac.uk/portal/en/theses/emotion-regulation-in-therapeutic-relationships(e2bec197-cefa-4aed-ab9c-396a2a671f97).html ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.779651

Chicago Manual of Style (16th Edition):

Horton, Ayana. “Emotion regulation in therapeutic relationships.” 2019. Doctoral Dissertation, University of Manchester. Accessed September 18, 2019. https://www.research.manchester.ac.uk/portal/en/theses/emotion-regulation-in-therapeutic-relationships(e2bec197-cefa-4aed-ab9c-396a2a671f97).html ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.779651.

MLA Handbook (7th Edition):

Horton, Ayana. “Emotion regulation in therapeutic relationships.” 2019. Web. 18 Sep 2019.

Vancouver:

Horton A. Emotion regulation in therapeutic relationships. [Internet] [Doctoral dissertation]. University of Manchester; 2019. [cited 2019 Sep 18]. Available from: https://www.research.manchester.ac.uk/portal/en/theses/emotion-regulation-in-therapeutic-relationships(e2bec197-cefa-4aed-ab9c-396a2a671f97).html ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.779651.

Council of Science Editors:

Horton A. Emotion regulation in therapeutic relationships. [Doctoral Dissertation]. University of Manchester; 2019. Available from: https://www.research.manchester.ac.uk/portal/en/theses/emotion-regulation-in-therapeutic-relationships(e2bec197-cefa-4aed-ab9c-396a2a671f97).html ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.779651


University of Akron

16. Becker, Cecily J. Examining the Fit Between Emotional Job Demands and Employee Emotional Abilities.

Degree: MA, Psychology-Industrial/Organizational, 2009, University of Akron

 The purpose of the current study was to examine the effects of different forms of emotional demands-abilities (ED-A) fit on work-related outcomes. The current study… (more)

Subjects/Keywords: Psychology; Emotional-Demands Abilities Fit; Emotional Labor; Indirect Fit; Emotional Job Demands; Emotional Abilities

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Becker, C. J. (2009). Examining the Fit Between Emotional Job Demands and Employee Emotional Abilities. (Masters Thesis). University of Akron. Retrieved from http://rave.ohiolink.edu/etdc/view?acc_num=akron1245273016

Chicago Manual of Style (16th Edition):

Becker, Cecily J. “Examining the Fit Between Emotional Job Demands and Employee Emotional Abilities.” 2009. Masters Thesis, University of Akron. Accessed September 18, 2019. http://rave.ohiolink.edu/etdc/view?acc_num=akron1245273016.

MLA Handbook (7th Edition):

Becker, Cecily J. “Examining the Fit Between Emotional Job Demands and Employee Emotional Abilities.” 2009. Web. 18 Sep 2019.

Vancouver:

Becker CJ. Examining the Fit Between Emotional Job Demands and Employee Emotional Abilities. [Internet] [Masters thesis]. University of Akron; 2009. [cited 2019 Sep 18]. Available from: http://rave.ohiolink.edu/etdc/view?acc_num=akron1245273016.

Council of Science Editors:

Becker CJ. Examining the Fit Between Emotional Job Demands and Employee Emotional Abilities. [Masters Thesis]. University of Akron; 2009. Available from: http://rave.ohiolink.edu/etdc/view?acc_num=akron1245273016


University of Ghana

17. Lartey, J.K.S. Emotional Labour and Emotional Intelligence as Predictors of Job Attitudes: The Moderating Role of Perceived Organisational Support .

Degree: 2018, University of Ghana

 This study introduces perceived organizational support (POS) as a moderating variable to provide some explanations to the possible relationship between emotional labour, emotional intelligence and… (more)

Subjects/Keywords: Emotional Labour; Emotional Intelligence; Job Attitudes; Organisational Support

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Lartey, J. K. S. (2018). Emotional Labour and Emotional Intelligence as Predictors of Job Attitudes: The Moderating Role of Perceived Organisational Support . (Masters Thesis). University of Ghana. Retrieved from http://ugspace.ug.edu.gh/handle/123456789/26554

Chicago Manual of Style (16th Edition):

Lartey, J K S. “Emotional Labour and Emotional Intelligence as Predictors of Job Attitudes: The Moderating Role of Perceived Organisational Support .” 2018. Masters Thesis, University of Ghana. Accessed September 18, 2019. http://ugspace.ug.edu.gh/handle/123456789/26554.

MLA Handbook (7th Edition):

Lartey, J K S. “Emotional Labour and Emotional Intelligence as Predictors of Job Attitudes: The Moderating Role of Perceived Organisational Support .” 2018. Web. 18 Sep 2019.

Vancouver:

Lartey JKS. Emotional Labour and Emotional Intelligence as Predictors of Job Attitudes: The Moderating Role of Perceived Organisational Support . [Internet] [Masters thesis]. University of Ghana; 2018. [cited 2019 Sep 18]. Available from: http://ugspace.ug.edu.gh/handle/123456789/26554.

Council of Science Editors:

Lartey JKS. Emotional Labour and Emotional Intelligence as Predictors of Job Attitudes: The Moderating Role of Perceived Organisational Support . [Masters Thesis]. University of Ghana; 2018. Available from: http://ugspace.ug.edu.gh/handle/123456789/26554


Texas A&M University

18. Haman, Mary Kathryn. Experiencing emotional labor: an analysis of the discursive construction of emotional labor.

Degree: 2007, Texas A&M University

 This study analyzes how employees at a university recreation center discursively construct their experiences of emotional labor, how they conceptualize such behavior in terms of… (more)

Subjects/Keywords: Discourse; Emotional Labor

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APA (6th Edition):

Haman, M. K. (2007). Experiencing emotional labor: an analysis of the discursive construction of emotional labor. (Thesis). Texas A&M University. Retrieved from http://hdl.handle.net/1969.1/5005

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Haman, Mary Kathryn. “Experiencing emotional labor: an analysis of the discursive construction of emotional labor.” 2007. Thesis, Texas A&M University. Accessed September 18, 2019. http://hdl.handle.net/1969.1/5005.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Haman, Mary Kathryn. “Experiencing emotional labor: an analysis of the discursive construction of emotional labor.” 2007. Web. 18 Sep 2019.

Vancouver:

Haman MK. Experiencing emotional labor: an analysis of the discursive construction of emotional labor. [Internet] [Thesis]. Texas A&M University; 2007. [cited 2019 Sep 18]. Available from: http://hdl.handle.net/1969.1/5005.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Haman MK. Experiencing emotional labor: an analysis of the discursive construction of emotional labor. [Thesis]. Texas A&M University; 2007. Available from: http://hdl.handle.net/1969.1/5005

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

19. Hung, Miao-ju. A Study on the Relationships among the Junior High School Teachersâ Psychological Capital , Emotional Labor and Organizational Citizenship Behavior in Kaohsiung city.

Degree: Master, Education, 2015, NSYSU

 This thesis aims to investigate the relationship among Kaohsiung junior high school teachersâ psychological capital , emotional labor and organizational citizenship behavior . This thesis… (more)

Subjects/Keywords: Emotional Labor; Psychological Capital; Organizational Citizenship Behavior

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Hung, M. (2015). A Study on the Relationships among the Junior High School Teachersâ Psychological Capital , Emotional Labor and Organizational Citizenship Behavior in Kaohsiung city. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0525115-085351

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Hung, Miao-ju. “A Study on the Relationships among the Junior High School Teachersâ Psychological Capital , Emotional Labor and Organizational Citizenship Behavior in Kaohsiung city.” 2015. Thesis, NSYSU. Accessed September 18, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0525115-085351.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Hung, Miao-ju. “A Study on the Relationships among the Junior High School Teachersâ Psychological Capital , Emotional Labor and Organizational Citizenship Behavior in Kaohsiung city.” 2015. Web. 18 Sep 2019.

Vancouver:

Hung M. A Study on the Relationships among the Junior High School Teachersâ Psychological Capital , Emotional Labor and Organizational Citizenship Behavior in Kaohsiung city. [Internet] [Thesis]. NSYSU; 2015. [cited 2019 Sep 18]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0525115-085351.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Hung M. A Study on the Relationships among the Junior High School Teachersâ Psychological Capital , Emotional Labor and Organizational Citizenship Behavior in Kaohsiung city. [Thesis]. NSYSU; 2015. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0525115-085351

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Louisville

20. Pruitt, Allison Scott. Emotional labor in a gendered occupation : the work of a female funeral director.

Degree: MA, 2012, University of Louisville

 Hochschild (1983) stated that emotional labor has unique consequences for women. However, most studies of these consequences have been situated in feminized occupations which have… (more)

Subjects/Keywords: Emotional labor; Funeral industry; Transgendered occupations; Gender

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Pruitt, A. S. (2012). Emotional labor in a gendered occupation : the work of a female funeral director. (Masters Thesis). University of Louisville. Retrieved from 10.18297/etd/1160 ; https://ir.library.louisville.edu/etd/1160

Chicago Manual of Style (16th Edition):

Pruitt, Allison Scott. “Emotional labor in a gendered occupation : the work of a female funeral director.” 2012. Masters Thesis, University of Louisville. Accessed September 18, 2019. 10.18297/etd/1160 ; https://ir.library.louisville.edu/etd/1160.

MLA Handbook (7th Edition):

Pruitt, Allison Scott. “Emotional labor in a gendered occupation : the work of a female funeral director.” 2012. Web. 18 Sep 2019.

Vancouver:

Pruitt AS. Emotional labor in a gendered occupation : the work of a female funeral director. [Internet] [Masters thesis]. University of Louisville; 2012. [cited 2019 Sep 18]. Available from: 10.18297/etd/1160 ; https://ir.library.louisville.edu/etd/1160.

Council of Science Editors:

Pruitt AS. Emotional labor in a gendered occupation : the work of a female funeral director. [Masters Thesis]. University of Louisville; 2012. Available from: 10.18297/etd/1160 ; https://ir.library.louisville.edu/etd/1160


Penn State University

21. Grabarek, Patricia Ewa. Understanding "Smile School": Emotional Labor Training Occurrence and Consequences.

Degree: MS, Psychology, 2009, Penn State University

Emotional labor is the regulation of emotions in order to meet organizational expectations (Grandey, 2000; Hochschild, 1983). Since it is important in service organizations, understanding… (more)

Subjects/Keywords: emotional labor; training; deep acting; trainee reactions

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APA (6th Edition):

Grabarek, P. E. (2009). Understanding "Smile School": Emotional Labor Training Occurrence and Consequences. (Masters Thesis). Penn State University. Retrieved from https://etda.libraries.psu.edu/catalog/10201

Chicago Manual of Style (16th Edition):

Grabarek, Patricia Ewa. “Understanding "Smile School": Emotional Labor Training Occurrence and Consequences.” 2009. Masters Thesis, Penn State University. Accessed September 18, 2019. https://etda.libraries.psu.edu/catalog/10201.

MLA Handbook (7th Edition):

Grabarek, Patricia Ewa. “Understanding "Smile School": Emotional Labor Training Occurrence and Consequences.” 2009. Web. 18 Sep 2019.

Vancouver:

Grabarek PE. Understanding "Smile School": Emotional Labor Training Occurrence and Consequences. [Internet] [Masters thesis]. Penn State University; 2009. [cited 2019 Sep 18]. Available from: https://etda.libraries.psu.edu/catalog/10201.

Council of Science Editors:

Grabarek PE. Understanding "Smile School": Emotional Labor Training Occurrence and Consequences. [Masters Thesis]. Penn State University; 2009. Available from: https://etda.libraries.psu.edu/catalog/10201


Penn State University

22. Maneotis, Sarina M. The Role of Prosocial Motives in Predicting Emotional Labor Strategy and Service Performance: Understanding the 'Why' as Well as the 'How'.

Degree: MS, Psychology, 2011, Penn State University

 Positive employee displays, or ‘service with a smile,’ predict customer satisfaction. Thus, it is important to understand how employees create such positive displays. One way… (more)

Subjects/Keywords: Prosocial Motivation; Service Performance; Emotional Labor

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APA (6th Edition):

Maneotis, S. M. (2011). The Role of Prosocial Motives in Predicting Emotional Labor Strategy and Service Performance: Understanding the 'Why' as Well as the 'How'. (Masters Thesis). Penn State University. Retrieved from https://etda.libraries.psu.edu/catalog/12459

Chicago Manual of Style (16th Edition):

Maneotis, Sarina M. “The Role of Prosocial Motives in Predicting Emotional Labor Strategy and Service Performance: Understanding the 'Why' as Well as the 'How'.” 2011. Masters Thesis, Penn State University. Accessed September 18, 2019. https://etda.libraries.psu.edu/catalog/12459.

MLA Handbook (7th Edition):

Maneotis, Sarina M. “The Role of Prosocial Motives in Predicting Emotional Labor Strategy and Service Performance: Understanding the 'Why' as Well as the 'How'.” 2011. Web. 18 Sep 2019.

Vancouver:

Maneotis SM. The Role of Prosocial Motives in Predicting Emotional Labor Strategy and Service Performance: Understanding the 'Why' as Well as the 'How'. [Internet] [Masters thesis]. Penn State University; 2011. [cited 2019 Sep 18]. Available from: https://etda.libraries.psu.edu/catalog/12459.

Council of Science Editors:

Maneotis SM. The Role of Prosocial Motives in Predicting Emotional Labor Strategy and Service Performance: Understanding the 'Why' as Well as the 'How'. [Masters Thesis]. Penn State University; 2011. Available from: https://etda.libraries.psu.edu/catalog/12459


McMaster University

23. Singh, Diana. EMOTIONAL LABOR FROM AN OCCUPATIONAL LENS.

Degree: PhD, 2019, McMaster University

The management and display of emotions has become a pervasive occupational role requirement for many workers in the service industry. Service workers’ interactions with clients… (more)

Subjects/Keywords: Emotional Labor; Emotions; Health; Stress; Gender

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APA (6th Edition):

Singh, D. (2019). EMOTIONAL LABOR FROM AN OCCUPATIONAL LENS. (Doctoral Dissertation). McMaster University. Retrieved from http://hdl.handle.net/11375/24362

Chicago Manual of Style (16th Edition):

Singh, Diana. “EMOTIONAL LABOR FROM AN OCCUPATIONAL LENS.” 2019. Doctoral Dissertation, McMaster University. Accessed September 18, 2019. http://hdl.handle.net/11375/24362.

MLA Handbook (7th Edition):

Singh, Diana. “EMOTIONAL LABOR FROM AN OCCUPATIONAL LENS.” 2019. Web. 18 Sep 2019.

Vancouver:

Singh D. EMOTIONAL LABOR FROM AN OCCUPATIONAL LENS. [Internet] [Doctoral dissertation]. McMaster University; 2019. [cited 2019 Sep 18]. Available from: http://hdl.handle.net/11375/24362.

Council of Science Editors:

Singh D. EMOTIONAL LABOR FROM AN OCCUPATIONAL LENS. [Doctoral Dissertation]. McMaster University; 2019. Available from: http://hdl.handle.net/11375/24362


Oklahoma State University

24. Tucker, Erinn Denise. Experimental and Causal Study of the Effects of Training on Service Employees' Emotional Labor and Well-being.

Degree: School of Hotel and Restaurant Administration, 2011, Oklahoma State University

 Despite the increasing attention in recent years on emotional labor and emotional display rules, little effort has been devoted to empirically examining its influences in… (more)

Subjects/Keywords: emotional labor; employee well-being; training

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APA (6th Edition):

Tucker, E. D. (2011). Experimental and Causal Study of the Effects of Training on Service Employees' Emotional Labor and Well-being. (Thesis). Oklahoma State University. Retrieved from http://hdl.handle.net/11244/7281

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Tucker, Erinn Denise. “Experimental and Causal Study of the Effects of Training on Service Employees' Emotional Labor and Well-being.” 2011. Thesis, Oklahoma State University. Accessed September 18, 2019. http://hdl.handle.net/11244/7281.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Tucker, Erinn Denise. “Experimental and Causal Study of the Effects of Training on Service Employees' Emotional Labor and Well-being.” 2011. Web. 18 Sep 2019.

Vancouver:

Tucker ED. Experimental and Causal Study of the Effects of Training on Service Employees' Emotional Labor and Well-being. [Internet] [Thesis]. Oklahoma State University; 2011. [cited 2019 Sep 18]. Available from: http://hdl.handle.net/11244/7281.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Tucker ED. Experimental and Causal Study of the Effects of Training on Service Employees' Emotional Labor and Well-being. [Thesis]. Oklahoma State University; 2011. Available from: http://hdl.handle.net/11244/7281

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of New South Wales

25. Wang, Karyn. The Role of Emotional Labor in Services: How Employee Emotional Labor Influences Organizational Outcomes.

Degree: Management, 2015, University of New South Wales

Emotional labor concerns the intrapsychic experience of managing feelings and displays in order to produce appropriate emotional displays for the purposes of work. Most of… (more)

Subjects/Keywords: Emotion Regulation; Emotional Labor; Emotions; Service Management

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APA (6th Edition):

Wang, K. (2015). The Role of Emotional Labor in Services: How Employee Emotional Labor Influences Organizational Outcomes. (Doctoral Dissertation). University of New South Wales. Retrieved from http://handle.unsw.edu.au/1959.4/54292 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:34691/SOURCE02?view=true

Chicago Manual of Style (16th Edition):

Wang, Karyn. “The Role of Emotional Labor in Services: How Employee Emotional Labor Influences Organizational Outcomes.” 2015. Doctoral Dissertation, University of New South Wales. Accessed September 18, 2019. http://handle.unsw.edu.au/1959.4/54292 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:34691/SOURCE02?view=true.

MLA Handbook (7th Edition):

Wang, Karyn. “The Role of Emotional Labor in Services: How Employee Emotional Labor Influences Organizational Outcomes.” 2015. Web. 18 Sep 2019.

Vancouver:

Wang K. The Role of Emotional Labor in Services: How Employee Emotional Labor Influences Organizational Outcomes. [Internet] [Doctoral dissertation]. University of New South Wales; 2015. [cited 2019 Sep 18]. Available from: http://handle.unsw.edu.au/1959.4/54292 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:34691/SOURCE02?view=true.

Council of Science Editors:

Wang K. The Role of Emotional Labor in Services: How Employee Emotional Labor Influences Organizational Outcomes. [Doctoral Dissertation]. University of New South Wales; 2015. Available from: http://handle.unsw.edu.au/1959.4/54292 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:34691/SOURCE02?view=true


University of New South Wales

26. Wu, Yu. A review, synthesis, and research agenda for the customer service experience, and an investigation of customer mistreatment dimensions.

Degree: Management, 2019, University of New South Wales

 In this thesis, two studies are presented focusing on customer service between service employees and customers. In Study 1, 18 years of customer service literature… (more)

Subjects/Keywords: Customer mistreatment; Customer service; Emotional labor

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APA (6th Edition):

Wu, Y. (2019). A review, synthesis, and research agenda for the customer service experience, and an investigation of customer mistreatment dimensions. (Masters Thesis). University of New South Wales. Retrieved from http://handle.unsw.edu.au/1959.4/62232 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:58347/SOURCE02?view=true

Chicago Manual of Style (16th Edition):

Wu, Yu. “A review, synthesis, and research agenda for the customer service experience, and an investigation of customer mistreatment dimensions.” 2019. Masters Thesis, University of New South Wales. Accessed September 18, 2019. http://handle.unsw.edu.au/1959.4/62232 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:58347/SOURCE02?view=true.

MLA Handbook (7th Edition):

Wu, Yu. “A review, synthesis, and research agenda for the customer service experience, and an investigation of customer mistreatment dimensions.” 2019. Web. 18 Sep 2019.

Vancouver:

Wu Y. A review, synthesis, and research agenda for the customer service experience, and an investigation of customer mistreatment dimensions. [Internet] [Masters thesis]. University of New South Wales; 2019. [cited 2019 Sep 18]. Available from: http://handle.unsw.edu.au/1959.4/62232 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:58347/SOURCE02?view=true.

Council of Science Editors:

Wu Y. A review, synthesis, and research agenda for the customer service experience, and an investigation of customer mistreatment dimensions. [Masters Thesis]. University of New South Wales; 2019. Available from: http://handle.unsw.edu.au/1959.4/62232 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:58347/SOURCE02?view=true


IUPUI

27. Fischer, Melanie Watkins. The Impact of Emotional Labor on Burnout Over Time : How Emotional Work Impacts Well-Being at Work.

Degree: 2019, IUPUI

Indiana University-Purdue University Indianapolis (IUPUI)

Burnout is the emotional, mental, and physical strain associated with prolonged work stress (Maslach, Jackson, & Leiter, 1986). Although this… (more)

Subjects/Keywords: Burnout; Emotional labor; Mental health providers

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APA (6th Edition):

Fischer, M. W. (2019). The Impact of Emotional Labor on Burnout Over Time : How Emotional Work Impacts Well-Being at Work. (Thesis). IUPUI. Retrieved from http://hdl.handle.net/1805/18886

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Fischer, Melanie Watkins. “The Impact of Emotional Labor on Burnout Over Time : How Emotional Work Impacts Well-Being at Work.” 2019. Thesis, IUPUI. Accessed September 18, 2019. http://hdl.handle.net/1805/18886.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Fischer, Melanie Watkins. “The Impact of Emotional Labor on Burnout Over Time : How Emotional Work Impacts Well-Being at Work.” 2019. Web. 18 Sep 2019.

Vancouver:

Fischer MW. The Impact of Emotional Labor on Burnout Over Time : How Emotional Work Impacts Well-Being at Work. [Internet] [Thesis]. IUPUI; 2019. [cited 2019 Sep 18]. Available from: http://hdl.handle.net/1805/18886.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Fischer MW. The Impact of Emotional Labor on Burnout Over Time : How Emotional Work Impacts Well-Being at Work. [Thesis]. IUPUI; 2019. Available from: http://hdl.handle.net/1805/18886

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Indiana University of Pennsylvania

28. Smith, Kylie. Invisible Work: A Qualitative Study of the Emotional Labor of Professors.

Degree: MA, Sociology, 2019, Indiana University of Pennsylvania

  Professors often perform emotional labor as part of their jobs. Emotional labor is the work done to manage your own and other people’s emotions.… (more)

Subjects/Keywords: emotional labor; gender; higher education; professor

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APA (6th Edition):

Smith, K. (2019). Invisible Work: A Qualitative Study of the Emotional Labor of Professors. (Thesis). Indiana University of Pennsylvania. Retrieved from https://knowledge.library.iup.edu/etd/1731

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Smith, Kylie. “Invisible Work: A Qualitative Study of the Emotional Labor of Professors.” 2019. Thesis, Indiana University of Pennsylvania. Accessed September 18, 2019. https://knowledge.library.iup.edu/etd/1731.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Smith, Kylie. “Invisible Work: A Qualitative Study of the Emotional Labor of Professors.” 2019. Web. 18 Sep 2019.

Vancouver:

Smith K. Invisible Work: A Qualitative Study of the Emotional Labor of Professors. [Internet] [Thesis]. Indiana University of Pennsylvania; 2019. [cited 2019 Sep 18]. Available from: https://knowledge.library.iup.edu/etd/1731.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Smith K. Invisible Work: A Qualitative Study of the Emotional Labor of Professors. [Thesis]. Indiana University of Pennsylvania; 2019. Available from: https://knowledge.library.iup.edu/etd/1731

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Texas State University – San Marcos

29. Powell, Alyssa. Emotional Labor and the Pawnshop Worker.

Degree: MA, Sociology, 2011, Texas State University – San Marcos

 The preponderance of the service sector in the U.S. has led sociologists to study how service workers may encounter exploitation in a variety of service… (more)

Subjects/Keywords: Emotional labor; Pawnshop employees; Action network theory

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Powell, A. (2011). Emotional Labor and the Pawnshop Worker. (Masters Thesis). Texas State University – San Marcos. Retrieved from https://digital.library.txstate.edu/handle/10877/2503

Chicago Manual of Style (16th Edition):

Powell, Alyssa. “Emotional Labor and the Pawnshop Worker.” 2011. Masters Thesis, Texas State University – San Marcos. Accessed September 18, 2019. https://digital.library.txstate.edu/handle/10877/2503.

MLA Handbook (7th Edition):

Powell, Alyssa. “Emotional Labor and the Pawnshop Worker.” 2011. Web. 18 Sep 2019.

Vancouver:

Powell A. Emotional Labor and the Pawnshop Worker. [Internet] [Masters thesis]. Texas State University – San Marcos; 2011. [cited 2019 Sep 18]. Available from: https://digital.library.txstate.edu/handle/10877/2503.

Council of Science Editors:

Powell A. Emotional Labor and the Pawnshop Worker. [Masters Thesis]. Texas State University – San Marcos; 2011. Available from: https://digital.library.txstate.edu/handle/10877/2503


Uppsala University

30. Möllenberg, Ida. Kunden har alltid rätt? : En kvalitativ studie om personalstyrning på Apoteket AB.

Degree: Sociology, 2013, Uppsala University

Apotekssektorn omreglerades 2009 och Apoteket AB miste genom detta ensamrätten till att sälja läkemedel. En ny konkurrens har för Apoteket AB bidragit till en… (more)

Subjects/Keywords: personnel management; emotional labor; service work; re-regulation; personalstyrning; emotional labor; servicearbete; omreglering

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Möllenberg, I. (2013). Kunden har alltid rätt? : En kvalitativ studie om personalstyrning på Apoteket AB. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-201315

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Möllenberg, Ida. “Kunden har alltid rätt? : En kvalitativ studie om personalstyrning på Apoteket AB.” 2013. Thesis, Uppsala University. Accessed September 18, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-201315.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Möllenberg, Ida. “Kunden har alltid rätt? : En kvalitativ studie om personalstyrning på Apoteket AB.” 2013. Web. 18 Sep 2019.

Vancouver:

Möllenberg I. Kunden har alltid rätt? : En kvalitativ studie om personalstyrning på Apoteket AB. [Internet] [Thesis]. Uppsala University; 2013. [cited 2019 Sep 18]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-201315.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Möllenberg I. Kunden har alltid rätt? : En kvalitativ studie om personalstyrning på Apoteket AB. [Thesis]. Uppsala University; 2013. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-201315

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

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