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You searched for subject:(emotional labor). Showing records 1 – 30 of 309 total matches.

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McMaster University

1. Bresee, Anne-Marie. Professorial Workloads and Emotional Labour.

Degree: MA, 2019, McMaster University

The neoliberal university has transformed professors into front-line workers and their students into consumers of higher learning. Research has shown there is a positive correlation… (more)

Subjects/Keywords: Precarity; Emotional Labour

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APA (6th Edition):

Bresee, A. (2019). Professorial Workloads and Emotional Labour. (Masters Thesis). McMaster University. Retrieved from http://hdl.handle.net/11375/25020

Chicago Manual of Style (16th Edition):

Bresee, Anne-Marie. “Professorial Workloads and Emotional Labour.” 2019. Masters Thesis, McMaster University. Accessed February 27, 2021. http://hdl.handle.net/11375/25020.

MLA Handbook (7th Edition):

Bresee, Anne-Marie. “Professorial Workloads and Emotional Labour.” 2019. Web. 27 Feb 2021.

Vancouver:

Bresee A. Professorial Workloads and Emotional Labour. [Internet] [Masters thesis]. McMaster University; 2019. [cited 2021 Feb 27]. Available from: http://hdl.handle.net/11375/25020.

Council of Science Editors:

Bresee A. Professorial Workloads and Emotional Labour. [Masters Thesis]. McMaster University; 2019. Available from: http://hdl.handle.net/11375/25020


AUT University

2. Bondarenko, Yulia. Emotional labour in fieldworkers in a community mental health organisation: a thematic analysis .

Degree: 2011, AUT University

 In this project emotional labour in fieldworkers at a community mental health organisation has been explored using thematic analysis. Six fieldworkers from the organisation participated… (more)

Subjects/Keywords: Emotional labour; Field workers

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APA (6th Edition):

Bondarenko, Y. (2011). Emotional labour in fieldworkers in a community mental health organisation: a thematic analysis . (Thesis). AUT University. Retrieved from http://hdl.handle.net/10292/1228

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Bondarenko, Yulia. “Emotional labour in fieldworkers in a community mental health organisation: a thematic analysis .” 2011. Thesis, AUT University. Accessed February 27, 2021. http://hdl.handle.net/10292/1228.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Bondarenko, Yulia. “Emotional labour in fieldworkers in a community mental health organisation: a thematic analysis .” 2011. Web. 27 Feb 2021.

Vancouver:

Bondarenko Y. Emotional labour in fieldworkers in a community mental health organisation: a thematic analysis . [Internet] [Thesis]. AUT University; 2011. [cited 2021 Feb 27]. Available from: http://hdl.handle.net/10292/1228.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Bondarenko Y. Emotional labour in fieldworkers in a community mental health organisation: a thematic analysis . [Thesis]. AUT University; 2011. Available from: http://hdl.handle.net/10292/1228

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of New South Wales

3. Cheng, David. Does being "mean at work" work? The role of emotional labour strategies in mediating the role between display rules and work outcomes.

Degree: Organisation & Management, 2011, University of New South Wales

Emotional labour is the process of regulating both inward feelings and outward expressions for the purpose of achieving work goals (Grandey, 2000). Past research shows… (more)

Subjects/Keywords: Anger; Emotional Labour; Emotions

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APA (6th Edition):

Cheng, D. (2011). Does being "mean at work" work? The role of emotional labour strategies in mediating the role between display rules and work outcomes. (Masters Thesis). University of New South Wales. Retrieved from http://handle.unsw.edu.au/1959.4/51472 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:10159/SOURCE02?view=true

Chicago Manual of Style (16th Edition):

Cheng, David. “Does being "mean at work" work? The role of emotional labour strategies in mediating the role between display rules and work outcomes.” 2011. Masters Thesis, University of New South Wales. Accessed February 27, 2021. http://handle.unsw.edu.au/1959.4/51472 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:10159/SOURCE02?view=true.

MLA Handbook (7th Edition):

Cheng, David. “Does being "mean at work" work? The role of emotional labour strategies in mediating the role between display rules and work outcomes.” 2011. Web. 27 Feb 2021.

Vancouver:

Cheng D. Does being "mean at work" work? The role of emotional labour strategies in mediating the role between display rules and work outcomes. [Internet] [Masters thesis]. University of New South Wales; 2011. [cited 2021 Feb 27]. Available from: http://handle.unsw.edu.au/1959.4/51472 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:10159/SOURCE02?view=true.

Council of Science Editors:

Cheng D. Does being "mean at work" work? The role of emotional labour strategies in mediating the role between display rules and work outcomes. [Masters Thesis]. University of New South Wales; 2011. Available from: http://handle.unsw.edu.au/1959.4/51472 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:10159/SOURCE02?view=true


University of Sydney

4. Stapleton, Clare Marie. The Use of Emotions in Social Work Practice .

Degree: 2016, University of Sydney

 This thesis explores the explicit and implicit use of emotions in social work practice and the ways in which social workers’ emotions interact with formal… (more)

Subjects/Keywords: social work; emotions; emotional self; emotional labour

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APA (6th Edition):

Stapleton, C. M. (2016). The Use of Emotions in Social Work Practice . (Thesis). University of Sydney. Retrieved from http://hdl.handle.net/2123/15807

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Stapleton, Clare Marie. “The Use of Emotions in Social Work Practice .” 2016. Thesis, University of Sydney. Accessed February 27, 2021. http://hdl.handle.net/2123/15807.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Stapleton, Clare Marie. “The Use of Emotions in Social Work Practice .” 2016. Web. 27 Feb 2021.

Vancouver:

Stapleton CM. The Use of Emotions in Social Work Practice . [Internet] [Thesis]. University of Sydney; 2016. [cited 2021 Feb 27]. Available from: http://hdl.handle.net/2123/15807.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Stapleton CM. The Use of Emotions in Social Work Practice . [Thesis]. University of Sydney; 2016. Available from: http://hdl.handle.net/2123/15807

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Plymouth

5. Davies, Keith. Emotional dissonance among UK animal technologists : evidence, impact and management implications.

Degree: PhD, 2014, University of Plymouth

 The care and welfare of laboratory animals born, nurtured and experimented upon within a research facility is the primary function for animal technologists. While discharging… (more)

Subjects/Keywords: 658.3; Emotional dissonance, emotional labour, emotional challenges and animal technologists

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Davies, K. (2014). Emotional dissonance among UK animal technologists : evidence, impact and management implications. (Doctoral Dissertation). University of Plymouth. Retrieved from http://hdl.handle.net/10026.1/3086

Chicago Manual of Style (16th Edition):

Davies, Keith. “Emotional dissonance among UK animal technologists : evidence, impact and management implications.” 2014. Doctoral Dissertation, University of Plymouth. Accessed February 27, 2021. http://hdl.handle.net/10026.1/3086.

MLA Handbook (7th Edition):

Davies, Keith. “Emotional dissonance among UK animal technologists : evidence, impact and management implications.” 2014. Web. 27 Feb 2021.

Vancouver:

Davies K. Emotional dissonance among UK animal technologists : evidence, impact and management implications. [Internet] [Doctoral dissertation]. University of Plymouth; 2014. [cited 2021 Feb 27]. Available from: http://hdl.handle.net/10026.1/3086.

Council of Science Editors:

Davies K. Emotional dissonance among UK animal technologists : evidence, impact and management implications. [Doctoral Dissertation]. University of Plymouth; 2014. Available from: http://hdl.handle.net/10026.1/3086


University of Otago

6. Carnicelli-Filho, Sandro. Managing Emotions: White-Water Rafting Guides And The Emotional Labor Theory .

Degree: 2011, University of Otago

 In 1983 Arlie Russell Hochschild published a book approaching the management of emotions in flight attendants and bill collectors. The Managed Heart: Commercialization of Human… (more)

Subjects/Keywords: Emotional Labor; White-water Rafting

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APA (6th Edition):

Carnicelli-Filho, S. (2011). Managing Emotions: White-Water Rafting Guides And The Emotional Labor Theory . (Doctoral Dissertation). University of Otago. Retrieved from http://hdl.handle.net/10523/1705

Chicago Manual of Style (16th Edition):

Carnicelli-Filho, Sandro. “Managing Emotions: White-Water Rafting Guides And The Emotional Labor Theory .” 2011. Doctoral Dissertation, University of Otago. Accessed February 27, 2021. http://hdl.handle.net/10523/1705.

MLA Handbook (7th Edition):

Carnicelli-Filho, Sandro. “Managing Emotions: White-Water Rafting Guides And The Emotional Labor Theory .” 2011. Web. 27 Feb 2021.

Vancouver:

Carnicelli-Filho S. Managing Emotions: White-Water Rafting Guides And The Emotional Labor Theory . [Internet] [Doctoral dissertation]. University of Otago; 2011. [cited 2021 Feb 27]. Available from: http://hdl.handle.net/10523/1705.

Council of Science Editors:

Carnicelli-Filho S. Managing Emotions: White-Water Rafting Guides And The Emotional Labor Theory . [Doctoral Dissertation]. University of Otago; 2011. Available from: http://hdl.handle.net/10523/1705


North-West University

7. Brink, Heleen Catharina Elizebeth. Emotional experiences of professional nurses in a critical care unit of a private hospital in Gauteng : a casestudy / Heleen Catharina Elizebeth Brink .

Degree: 2012, North-West University

 The focus of this study was on the regulation and management of emotions among professional nurses in a critical care unit in a private hospital… (more)

Subjects/Keywords: Emotions; Emotional intelligence; Emotional experiences; Emotional management; Emotional labour; Gauteng; Critical care nurses

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Brink, H. C. E. (2012). Emotional experiences of professional nurses in a critical care unit of a private hospital in Gauteng : a casestudy / Heleen Catharina Elizebeth Brink . (Thesis). North-West University. Retrieved from http://hdl.handle.net/10394/8656

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Brink, Heleen Catharina Elizebeth. “Emotional experiences of professional nurses in a critical care unit of a private hospital in Gauteng : a casestudy / Heleen Catharina Elizebeth Brink .” 2012. Thesis, North-West University. Accessed February 27, 2021. http://hdl.handle.net/10394/8656.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Brink, Heleen Catharina Elizebeth. “Emotional experiences of professional nurses in a critical care unit of a private hospital in Gauteng : a casestudy / Heleen Catharina Elizebeth Brink .” 2012. Web. 27 Feb 2021.

Vancouver:

Brink HCE. Emotional experiences of professional nurses in a critical care unit of a private hospital in Gauteng : a casestudy / Heleen Catharina Elizebeth Brink . [Internet] [Thesis]. North-West University; 2012. [cited 2021 Feb 27]. Available from: http://hdl.handle.net/10394/8656.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Brink HCE. Emotional experiences of professional nurses in a critical care unit of a private hospital in Gauteng : a casestudy / Heleen Catharina Elizebeth Brink . [Thesis]. North-West University; 2012. Available from: http://hdl.handle.net/10394/8656

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Manchester

8. Horton, Ayana Maia Binta abi. Emotion Regulation in Therapeutic Relationships.

Degree: 2019, University of Manchester

 In this thesis I explore emotion regulation in therapeutic relationships between occupational therapists/physiotherapists and their patients. I argue that although both intrapersonal emotion regulation (i.e.,… (more)

Subjects/Keywords: emotion regulation; therapeutic relationships; emotional labour

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Horton, A. M. B. a. (2019). Emotion Regulation in Therapeutic Relationships. (Doctoral Dissertation). University of Manchester. Retrieved from http://www.manchester.ac.uk/escholar/uk-ac-man-scw:318636

Chicago Manual of Style (16th Edition):

Horton, Ayana Maia Binta abi. “Emotion Regulation in Therapeutic Relationships.” 2019. Doctoral Dissertation, University of Manchester. Accessed February 27, 2021. http://www.manchester.ac.uk/escholar/uk-ac-man-scw:318636.

MLA Handbook (7th Edition):

Horton, Ayana Maia Binta abi. “Emotion Regulation in Therapeutic Relationships.” 2019. Web. 27 Feb 2021.

Vancouver:

Horton AMBa. Emotion Regulation in Therapeutic Relationships. [Internet] [Doctoral dissertation]. University of Manchester; 2019. [cited 2021 Feb 27]. Available from: http://www.manchester.ac.uk/escholar/uk-ac-man-scw:318636.

Council of Science Editors:

Horton AMBa. Emotion Regulation in Therapeutic Relationships. [Doctoral Dissertation]. University of Manchester; 2019. Available from: http://www.manchester.ac.uk/escholar/uk-ac-man-scw:318636


University of Ghana

9. Agyemang, C.B. Emotional Labour and Psychological Health: A Study of Ghanaian Media Practitioners .

Degree: 2017, University of Ghana

 Studies on emotional labour have been increasingly influential as service employment continues to replace manufacturing ones in many developed and emerging economies. In a two… (more)

Subjects/Keywords: Emotional Labour; Psychological Health; Ghanaian Media Practitioners

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Agyemang, C. B. (2017). Emotional Labour and Psychological Health: A Study of Ghanaian Media Practitioners . (Doctoral Dissertation). University of Ghana. Retrieved from http://ugspace.ug.edu.gh/handle/123456789/24835

Chicago Manual of Style (16th Edition):

Agyemang, C B. “Emotional Labour and Psychological Health: A Study of Ghanaian Media Practitioners .” 2017. Doctoral Dissertation, University of Ghana. Accessed February 27, 2021. http://ugspace.ug.edu.gh/handle/123456789/24835.

MLA Handbook (7th Edition):

Agyemang, C B. “Emotional Labour and Psychological Health: A Study of Ghanaian Media Practitioners .” 2017. Web. 27 Feb 2021.

Vancouver:

Agyemang CB. Emotional Labour and Psychological Health: A Study of Ghanaian Media Practitioners . [Internet] [Doctoral dissertation]. University of Ghana; 2017. [cited 2021 Feb 27]. Available from: http://ugspace.ug.edu.gh/handle/123456789/24835.

Council of Science Editors:

Agyemang CB. Emotional Labour and Psychological Health: A Study of Ghanaian Media Practitioners . [Doctoral Dissertation]. University of Ghana; 2017. Available from: http://ugspace.ug.edu.gh/handle/123456789/24835

10. Horton, Ayana. Emotion regulation in therapeutic relationships.

Degree: PhD, 2019, University of Manchester

 In this thesis I explore emotion regulation in therapeutic relationships between occupational therapists/physiotherapists and their patients. I argue that although both intrapersonal emotion regulation (i.e.,… (more)

Subjects/Keywords: emotional labour; emotion regulation; therapeutic relationships

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Horton, A. (2019). Emotion regulation in therapeutic relationships. (Doctoral Dissertation). University of Manchester. Retrieved from https://www.research.manchester.ac.uk/portal/en/theses/emotion-regulation-in-therapeutic-relationships(e2bec197-cefa-4aed-ab9c-396a2a671f97).html ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.779651

Chicago Manual of Style (16th Edition):

Horton, Ayana. “Emotion regulation in therapeutic relationships.” 2019. Doctoral Dissertation, University of Manchester. Accessed February 27, 2021. https://www.research.manchester.ac.uk/portal/en/theses/emotion-regulation-in-therapeutic-relationships(e2bec197-cefa-4aed-ab9c-396a2a671f97).html ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.779651.

MLA Handbook (7th Edition):

Horton, Ayana. “Emotion regulation in therapeutic relationships.” 2019. Web. 27 Feb 2021.

Vancouver:

Horton A. Emotion regulation in therapeutic relationships. [Internet] [Doctoral dissertation]. University of Manchester; 2019. [cited 2021 Feb 27]. Available from: https://www.research.manchester.ac.uk/portal/en/theses/emotion-regulation-in-therapeutic-relationships(e2bec197-cefa-4aed-ab9c-396a2a671f97).html ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.779651.

Council of Science Editors:

Horton A. Emotion regulation in therapeutic relationships. [Doctoral Dissertation]. University of Manchester; 2019. Available from: https://www.research.manchester.ac.uk/portal/en/theses/emotion-regulation-in-therapeutic-relationships(e2bec197-cefa-4aed-ab9c-396a2a671f97).html ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.779651


University of New South Wales

11. Wanninayake, Shalini. ‘We are Acting’ – An Examination of Emotional Labour among Service Employees in Sri Lanka.

Degree: Business, 2020, University of New South Wales

 A substantial body of research has explored emotional labour over the past three decades. Emotional labour involves commercialising employees’ emotions in exchange for wages and… (more)

Subjects/Keywords: Sri Lanka; Emotional labour; Service work

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APA (6th Edition):

Wanninayake, S. (2020). ‘We are Acting’ – An Examination of Emotional Labour among Service Employees in Sri Lanka. (Doctoral Dissertation). University of New South Wales. Retrieved from http://handle.unsw.edu.au/1959.4/66865 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:66921/SOURCE02?view=true

Chicago Manual of Style (16th Edition):

Wanninayake, Shalini. “‘We are Acting’ – An Examination of Emotional Labour among Service Employees in Sri Lanka.” 2020. Doctoral Dissertation, University of New South Wales. Accessed February 27, 2021. http://handle.unsw.edu.au/1959.4/66865 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:66921/SOURCE02?view=true.

MLA Handbook (7th Edition):

Wanninayake, Shalini. “‘We are Acting’ – An Examination of Emotional Labour among Service Employees in Sri Lanka.” 2020. Web. 27 Feb 2021.

Vancouver:

Wanninayake S. ‘We are Acting’ – An Examination of Emotional Labour among Service Employees in Sri Lanka. [Internet] [Doctoral dissertation]. University of New South Wales; 2020. [cited 2021 Feb 27]. Available from: http://handle.unsw.edu.au/1959.4/66865 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:66921/SOURCE02?view=true.

Council of Science Editors:

Wanninayake S. ‘We are Acting’ – An Examination of Emotional Labour among Service Employees in Sri Lanka. [Doctoral Dissertation]. University of New South Wales; 2020. Available from: http://handle.unsw.edu.au/1959.4/66865 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:66921/SOURCE02?view=true

12. Dunow, Carolyn. A Pilot Study to Explore the Results from Learning a Self-empowered Energy Healing Technique as an Emotional Regulation Tool Intended to Improve Service Industry Leaders' Affect, Well-being, and Performance.

Degree: 2013, St. Catherine University

 Positive emotions are requirements for jobs that demand interpersonal interactions. Stress can results in meeting these requirements if the expressed emotions do not match the… (more)

Subjects/Keywords: emotional labor; emotional intelligence; emotional regulation; energy healing; somatic healing; resilience

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APA (6th Edition):

Dunow, C. (2013). A Pilot Study to Explore the Results from Learning a Self-empowered Energy Healing Technique as an Emotional Regulation Tool Intended to Improve Service Industry Leaders' Affect, Well-being, and Performance. (Thesis). St. Catherine University. Retrieved from https://sophia.stkate.edu/maol_theses/16

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Dunow, Carolyn. “A Pilot Study to Explore the Results from Learning a Self-empowered Energy Healing Technique as an Emotional Regulation Tool Intended to Improve Service Industry Leaders' Affect, Well-being, and Performance.” 2013. Thesis, St. Catherine University. Accessed February 27, 2021. https://sophia.stkate.edu/maol_theses/16.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Dunow, Carolyn. “A Pilot Study to Explore the Results from Learning a Self-empowered Energy Healing Technique as an Emotional Regulation Tool Intended to Improve Service Industry Leaders' Affect, Well-being, and Performance.” 2013. Web. 27 Feb 2021.

Vancouver:

Dunow C. A Pilot Study to Explore the Results from Learning a Self-empowered Energy Healing Technique as an Emotional Regulation Tool Intended to Improve Service Industry Leaders' Affect, Well-being, and Performance. [Internet] [Thesis]. St. Catherine University; 2013. [cited 2021 Feb 27]. Available from: https://sophia.stkate.edu/maol_theses/16.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Dunow C. A Pilot Study to Explore the Results from Learning a Self-empowered Energy Healing Technique as an Emotional Regulation Tool Intended to Improve Service Industry Leaders' Affect, Well-being, and Performance. [Thesis]. St. Catherine University; 2013. Available from: https://sophia.stkate.edu/maol_theses/16

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


California State University – Sacramento

13. Benitti, Pete. Evaluating the perceptions and practices of the emotional wellness of higher education leaders.

Degree: 2019, California State University – Sacramento

 Empirical research on the intersection of wellness and higher education leadership is lacking (Bass, 2008; Cioffi, 2018; Riera, 2013). The emotional wellness of leaders is… (more)

Subjects/Keywords: Emotional wellness; Higher education leaders; Emotional intelligence; Emotional labor; Mindfulness

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Benitti, P. (2019). Evaluating the perceptions and practices of the emotional wellness of higher education leaders. (Thesis). California State University – Sacramento. Retrieved from http://hdl.handle.net/10211.3/210207

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Benitti, Pete. “Evaluating the perceptions and practices of the emotional wellness of higher education leaders.” 2019. Thesis, California State University – Sacramento. Accessed February 27, 2021. http://hdl.handle.net/10211.3/210207.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Benitti, Pete. “Evaluating the perceptions and practices of the emotional wellness of higher education leaders.” 2019. Web. 27 Feb 2021.

Vancouver:

Benitti P. Evaluating the perceptions and practices of the emotional wellness of higher education leaders. [Internet] [Thesis]. California State University – Sacramento; 2019. [cited 2021 Feb 27]. Available from: http://hdl.handle.net/10211.3/210207.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Benitti P. Evaluating the perceptions and practices of the emotional wellness of higher education leaders. [Thesis]. California State University – Sacramento; 2019. Available from: http://hdl.handle.net/10211.3/210207

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Ghana

14. Lartey, J.K.S. Emotional Labour and Emotional Intelligence as Predictors of Job Attitudes: The Moderating Role of Perceived Organisational Support .

Degree: 2018, University of Ghana

 This study introduces perceived organizational support (POS) as a moderating variable to provide some explanations to the possible relationship between emotional labour, emotional intelligence and… (more)

Subjects/Keywords: Emotional Labour; Emotional Intelligence; Job Attitudes; Organisational Support

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APA (6th Edition):

Lartey, J. K. S. (2018). Emotional Labour and Emotional Intelligence as Predictors of Job Attitudes: The Moderating Role of Perceived Organisational Support . (Masters Thesis). University of Ghana. Retrieved from http://ugspace.ug.edu.gh/handle/123456789/26554

Chicago Manual of Style (16th Edition):

Lartey, J K S. “Emotional Labour and Emotional Intelligence as Predictors of Job Attitudes: The Moderating Role of Perceived Organisational Support .” 2018. Masters Thesis, University of Ghana. Accessed February 27, 2021. http://ugspace.ug.edu.gh/handle/123456789/26554.

MLA Handbook (7th Edition):

Lartey, J K S. “Emotional Labour and Emotional Intelligence as Predictors of Job Attitudes: The Moderating Role of Perceived Organisational Support .” 2018. Web. 27 Feb 2021.

Vancouver:

Lartey JKS. Emotional Labour and Emotional Intelligence as Predictors of Job Attitudes: The Moderating Role of Perceived Organisational Support . [Internet] [Masters thesis]. University of Ghana; 2018. [cited 2021 Feb 27]. Available from: http://ugspace.ug.edu.gh/handle/123456789/26554.

Council of Science Editors:

Lartey JKS. Emotional Labour and Emotional Intelligence as Predictors of Job Attitudes: The Moderating Role of Perceived Organisational Support . [Masters Thesis]. University of Ghana; 2018. Available from: http://ugspace.ug.edu.gh/handle/123456789/26554

15. Darrington-Murphy, Conor. The Effects of Emotional Labour Coach Education Interventions on Performance Football Coaches' Awareness of Their Own Emotions.

Degree: 2020, University of Hertfordshire

 This study explores the impact that coach education interventions that were designed utilising Hochschild’s (1983) emotional labour theory had on coaches’ awareness of emotions within… (more)

Subjects/Keywords: emotional labour; surface acting; coach education; intervention; emotional awareness

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Darrington-Murphy, C. (2020). The Effects of Emotional Labour Coach Education Interventions on Performance Football Coaches' Awareness of Their Own Emotions. (Masters Thesis). University of Hertfordshire. Retrieved from http://hdl.handle.net/2299/23835

Chicago Manual of Style (16th Edition):

Darrington-Murphy, Conor. “The Effects of Emotional Labour Coach Education Interventions on Performance Football Coaches' Awareness of Their Own Emotions.” 2020. Masters Thesis, University of Hertfordshire. Accessed February 27, 2021. http://hdl.handle.net/2299/23835.

MLA Handbook (7th Edition):

Darrington-Murphy, Conor. “The Effects of Emotional Labour Coach Education Interventions on Performance Football Coaches' Awareness of Their Own Emotions.” 2020. Web. 27 Feb 2021.

Vancouver:

Darrington-Murphy C. The Effects of Emotional Labour Coach Education Interventions on Performance Football Coaches' Awareness of Their Own Emotions. [Internet] [Masters thesis]. University of Hertfordshire; 2020. [cited 2021 Feb 27]. Available from: http://hdl.handle.net/2299/23835.

Council of Science Editors:

Darrington-Murphy C. The Effects of Emotional Labour Coach Education Interventions on Performance Football Coaches' Awareness of Their Own Emotions. [Masters Thesis]. University of Hertfordshire; 2020. Available from: http://hdl.handle.net/2299/23835


NSYSU

16. Hung, Miao-ju. A Study on the Relationships among the Junior High School Teachersâ Psychological Capital , Emotional Labor and Organizational Citizenship Behavior in Kaohsiung city.

Degree: Master, Education, 2015, NSYSU

 This thesis aims to investigate the relationship among Kaohsiung junior high school teachersâ psychological capital , emotional labor and organizational citizenship behavior . This thesis… (more)

Subjects/Keywords: Emotional Labor; Psychological Capital; Organizational Citizenship Behavior

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Hung, M. (2015). A Study on the Relationships among the Junior High School Teachersâ Psychological Capital , Emotional Labor and Organizational Citizenship Behavior in Kaohsiung city. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0525115-085351

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Hung, Miao-ju. “A Study on the Relationships among the Junior High School Teachersâ Psychological Capital , Emotional Labor and Organizational Citizenship Behavior in Kaohsiung city.” 2015. Thesis, NSYSU. Accessed February 27, 2021. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0525115-085351.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Hung, Miao-ju. “A Study on the Relationships among the Junior High School Teachersâ Psychological Capital , Emotional Labor and Organizational Citizenship Behavior in Kaohsiung city.” 2015. Web. 27 Feb 2021.

Vancouver:

Hung M. A Study on the Relationships among the Junior High School Teachersâ Psychological Capital , Emotional Labor and Organizational Citizenship Behavior in Kaohsiung city. [Internet] [Thesis]. NSYSU; 2015. [cited 2021 Feb 27]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0525115-085351.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Hung M. A Study on the Relationships among the Junior High School Teachersâ Psychological Capital , Emotional Labor and Organizational Citizenship Behavior in Kaohsiung city. [Thesis]. NSYSU; 2015. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0525115-085351

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Penn State University

17. Houston, Lawrence. Keepin’ it real: Race and authenticity as interactive predictors of service performance appraisals.

Degree: 2012, Penn State University

 Critical to the service provider’s role is providing “service with a smile” (i.e., impression management). In an attempt to remain compliant with organizational display rules,… (more)

Subjects/Keywords: Impression management; emotional labor; authenticity; performanc

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Houston, L. (2012). Keepin’ it real: Race and authenticity as interactive predictors of service performance appraisals. (Thesis). Penn State University. Retrieved from https://submit-etda.libraries.psu.edu/catalog/16230

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Houston, Lawrence. “Keepin’ it real: Race and authenticity as interactive predictors of service performance appraisals.” 2012. Thesis, Penn State University. Accessed February 27, 2021. https://submit-etda.libraries.psu.edu/catalog/16230.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Houston, Lawrence. “Keepin’ it real: Race and authenticity as interactive predictors of service performance appraisals.” 2012. Web. 27 Feb 2021.

Vancouver:

Houston L. Keepin’ it real: Race and authenticity as interactive predictors of service performance appraisals. [Internet] [Thesis]. Penn State University; 2012. [cited 2021 Feb 27]. Available from: https://submit-etda.libraries.psu.edu/catalog/16230.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Houston L. Keepin’ it real: Race and authenticity as interactive predictors of service performance appraisals. [Thesis]. Penn State University; 2012. Available from: https://submit-etda.libraries.psu.edu/catalog/16230

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Penn State University

18. Maneotis, Sarina M. The Role of Prosocial Motives in Predicting Emotional Labor Strategy and Service Performance: Understanding the 'Why' as Well as the 'How' .

Degree: 2011, Penn State University

 Positive employee displays, or ‘service with a smile,’ predict customer satisfaction. Thus, it is important to understand how employees create such positive displays. One way… (more)

Subjects/Keywords: Prosocial Motivation; Service Performance; Emotional Labor

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APA (6th Edition):

Maneotis, S. M. (2011). The Role of Prosocial Motives in Predicting Emotional Labor Strategy and Service Performance: Understanding the 'Why' as Well as the 'How' . (Thesis). Penn State University. Retrieved from https://submit-etda.libraries.psu.edu/catalog/12459

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Maneotis, Sarina M. “The Role of Prosocial Motives in Predicting Emotional Labor Strategy and Service Performance: Understanding the 'Why' as Well as the 'How' .” 2011. Thesis, Penn State University. Accessed February 27, 2021. https://submit-etda.libraries.psu.edu/catalog/12459.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Maneotis, Sarina M. “The Role of Prosocial Motives in Predicting Emotional Labor Strategy and Service Performance: Understanding the 'Why' as Well as the 'How' .” 2011. Web. 27 Feb 2021.

Vancouver:

Maneotis SM. The Role of Prosocial Motives in Predicting Emotional Labor Strategy and Service Performance: Understanding the 'Why' as Well as the 'How' . [Internet] [Thesis]. Penn State University; 2011. [cited 2021 Feb 27]. Available from: https://submit-etda.libraries.psu.edu/catalog/12459.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Maneotis SM. The Role of Prosocial Motives in Predicting Emotional Labor Strategy and Service Performance: Understanding the 'Why' as Well as the 'How' . [Thesis]. Penn State University; 2011. Available from: https://submit-etda.libraries.psu.edu/catalog/12459

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Texas A&M University

19. Haman, Mary Kathryn. Experiencing emotional labor: an analysis of the discursive construction of emotional labor.

Degree: MA, Speech Communication, 2007, Texas A&M University

 This study analyzes how employees at a university recreation center discursively construct their experiences of emotional labor, how they conceptualize such behavior in terms of… (more)

Subjects/Keywords: Discourse; Emotional Labor

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APA (6th Edition):

Haman, M. K. (2007). Experiencing emotional labor: an analysis of the discursive construction of emotional labor. (Masters Thesis). Texas A&M University. Retrieved from http://hdl.handle.net/1969.1/5005

Chicago Manual of Style (16th Edition):

Haman, Mary Kathryn. “Experiencing emotional labor: an analysis of the discursive construction of emotional labor.” 2007. Masters Thesis, Texas A&M University. Accessed February 27, 2021. http://hdl.handle.net/1969.1/5005.

MLA Handbook (7th Edition):

Haman, Mary Kathryn. “Experiencing emotional labor: an analysis of the discursive construction of emotional labor.” 2007. Web. 27 Feb 2021.

Vancouver:

Haman MK. Experiencing emotional labor: an analysis of the discursive construction of emotional labor. [Internet] [Masters thesis]. Texas A&M University; 2007. [cited 2021 Feb 27]. Available from: http://hdl.handle.net/1969.1/5005.

Council of Science Editors:

Haman MK. Experiencing emotional labor: an analysis of the discursive construction of emotional labor. [Masters Thesis]. Texas A&M University; 2007. Available from: http://hdl.handle.net/1969.1/5005

20. Singh, Diana. EMOTIONAL LABOR FROM AN OCCUPATIONAL LENS.

Degree: PhD, 2019, McMaster University

The management and display of emotions has become a pervasive occupational role requirement for many workers in the service industry. Service workers’ interactions with clients… (more)

Subjects/Keywords: Emotional Labor; Emotions; Health; Stress; Gender

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APA (6th Edition):

Singh, D. (2019). EMOTIONAL LABOR FROM AN OCCUPATIONAL LENS. (Doctoral Dissertation). McMaster University. Retrieved from http://hdl.handle.net/11375/24362

Chicago Manual of Style (16th Edition):

Singh, Diana. “EMOTIONAL LABOR FROM AN OCCUPATIONAL LENS.” 2019. Doctoral Dissertation, McMaster University. Accessed February 27, 2021. http://hdl.handle.net/11375/24362.

MLA Handbook (7th Edition):

Singh, Diana. “EMOTIONAL LABOR FROM AN OCCUPATIONAL LENS.” 2019. Web. 27 Feb 2021.

Vancouver:

Singh D. EMOTIONAL LABOR FROM AN OCCUPATIONAL LENS. [Internet] [Doctoral dissertation]. McMaster University; 2019. [cited 2021 Feb 27]. Available from: http://hdl.handle.net/11375/24362.

Council of Science Editors:

Singh D. EMOTIONAL LABOR FROM AN OCCUPATIONAL LENS. [Doctoral Dissertation]. McMaster University; 2019. Available from: http://hdl.handle.net/11375/24362


Leiden University

21. Grooth Huizing, Maarten de. Emotional Labor: The Cinematic Language of the Contemporary Female Auteur Director.

Degree: 2020, Leiden University

This thesis is a study of female cinematic language. It explores how female-authored cinema represents and defines femininity. Advisors/Committee Members: Newton, Dr. Michael (advisor).

Subjects/Keywords: Cinematic Language; Emotional Labor; New Wave movement

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APA (6th Edition):

Grooth Huizing, M. d. (2020). Emotional Labor: The Cinematic Language of the Contemporary Female Auteur Director. (Masters Thesis). Leiden University. Retrieved from http://hdl.handle.net/1887/123065

Chicago Manual of Style (16th Edition):

Grooth Huizing, Maarten de. “Emotional Labor: The Cinematic Language of the Contemporary Female Auteur Director.” 2020. Masters Thesis, Leiden University. Accessed February 27, 2021. http://hdl.handle.net/1887/123065.

MLA Handbook (7th Edition):

Grooth Huizing, Maarten de. “Emotional Labor: The Cinematic Language of the Contemporary Female Auteur Director.” 2020. Web. 27 Feb 2021.

Vancouver:

Grooth Huizing Md. Emotional Labor: The Cinematic Language of the Contemporary Female Auteur Director. [Internet] [Masters thesis]. Leiden University; 2020. [cited 2021 Feb 27]. Available from: http://hdl.handle.net/1887/123065.

Council of Science Editors:

Grooth Huizing Md. Emotional Labor: The Cinematic Language of the Contemporary Female Auteur Director. [Masters Thesis]. Leiden University; 2020. Available from: http://hdl.handle.net/1887/123065


Uppsala University

22. Ocklind, Matilda. En känsla för service : En studie av känsloarbete inom restaurangbranschen.

Degree: Sociology, 2017, Uppsala University

  Denna uppsats behandlar hur timanställda inom restaurangbranschen använder sina känslor för att utföra sitt jobb som servitris. Hochschilds teori om känsloarbete har använts för… (more)

Subjects/Keywords: Emotional labor; service; servitris; Sociology; Sociologi

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APA (6th Edition):

Ocklind, M. (2017). En känsla för service : En studie av känsloarbete inom restaurangbranschen. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-313972

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ocklind, Matilda. “En känsla för service : En studie av känsloarbete inom restaurangbranschen.” 2017. Thesis, Uppsala University. Accessed February 27, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-313972.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ocklind, Matilda. “En känsla för service : En studie av känsloarbete inom restaurangbranschen.” 2017. Web. 27 Feb 2021.

Vancouver:

Ocklind M. En känsla för service : En studie av känsloarbete inom restaurangbranschen. [Internet] [Thesis]. Uppsala University; 2017. [cited 2021 Feb 27]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-313972.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ocklind M. En känsla för service : En studie av känsloarbete inom restaurangbranschen. [Thesis]. Uppsala University; 2017. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-313972

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


IUPUI

23. Fischer, Melanie Watkins. The Impact of Emotional Labor on Burnout Over Time : How Emotional Work Impacts Well-Being at Work.

Degree: 2019, IUPUI

Indiana University-Purdue University Indianapolis (IUPUI)

Burnout is the emotional, mental, and physical strain associated with prolonged work stress (Maslach, Jackson, & Leiter, 1986). Although this… (more)

Subjects/Keywords: Burnout; Emotional labor; Mental health providers

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Fischer, M. W. (2019). The Impact of Emotional Labor on Burnout Over Time : How Emotional Work Impacts Well-Being at Work. (Thesis). IUPUI. Retrieved from http://hdl.handle.net/1805/18886

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Fischer, Melanie Watkins. “The Impact of Emotional Labor on Burnout Over Time : How Emotional Work Impacts Well-Being at Work.” 2019. Thesis, IUPUI. Accessed February 27, 2021. http://hdl.handle.net/1805/18886.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Fischer, Melanie Watkins. “The Impact of Emotional Labor on Burnout Over Time : How Emotional Work Impacts Well-Being at Work.” 2019. Web. 27 Feb 2021.

Vancouver:

Fischer MW. The Impact of Emotional Labor on Burnout Over Time : How Emotional Work Impacts Well-Being at Work. [Internet] [Thesis]. IUPUI; 2019. [cited 2021 Feb 27]. Available from: http://hdl.handle.net/1805/18886.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Fischer MW. The Impact of Emotional Labor on Burnout Over Time : How Emotional Work Impacts Well-Being at Work. [Thesis]. IUPUI; 2019. Available from: http://hdl.handle.net/1805/18886

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Louisville

24. Pruitt, Allison Scott. Emotional labor in a gendered occupation : the work of a female funeral director.

Degree: MA, 2012, University of Louisville

 Hochschild (1983) stated that emotional labor has unique consequences for women. However, most studies of these consequences have been situated in feminized occupations which have… (more)

Subjects/Keywords: Emotional labor; Funeral industry; Transgendered occupations; Gender

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Pruitt, A. S. (2012). Emotional labor in a gendered occupation : the work of a female funeral director. (Masters Thesis). University of Louisville. Retrieved from 10.18297/etd/1160 ; https://ir.library.louisville.edu/etd/1160

Chicago Manual of Style (16th Edition):

Pruitt, Allison Scott. “Emotional labor in a gendered occupation : the work of a female funeral director.” 2012. Masters Thesis, University of Louisville. Accessed February 27, 2021. 10.18297/etd/1160 ; https://ir.library.louisville.edu/etd/1160.

MLA Handbook (7th Edition):

Pruitt, Allison Scott. “Emotional labor in a gendered occupation : the work of a female funeral director.” 2012. Web. 27 Feb 2021.

Vancouver:

Pruitt AS. Emotional labor in a gendered occupation : the work of a female funeral director. [Internet] [Masters thesis]. University of Louisville; 2012. [cited 2021 Feb 27]. Available from: 10.18297/etd/1160 ; https://ir.library.louisville.edu/etd/1160.

Council of Science Editors:

Pruitt AS. Emotional labor in a gendered occupation : the work of a female funeral director. [Masters Thesis]. University of Louisville; 2012. Available from: 10.18297/etd/1160 ; https://ir.library.louisville.edu/etd/1160


University of New South Wales

25. Wu, Yu. A review, synthesis, and research agenda for the customer service experience, and an investigation of customer mistreatment dimensions.

Degree: Management, 2019, University of New South Wales

 In this thesis, two studies are presented focusing on customer service between service employees and customers. In Study 1, 18 years of customer service literature… (more)

Subjects/Keywords: Customer mistreatment; Customer service; Emotional labor

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APA (6th Edition):

Wu, Y. (2019). A review, synthesis, and research agenda for the customer service experience, and an investigation of customer mistreatment dimensions. (Masters Thesis). University of New South Wales. Retrieved from http://handle.unsw.edu.au/1959.4/62232 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:58347/SOURCE02?view=true

Chicago Manual of Style (16th Edition):

Wu, Yu. “A review, synthesis, and research agenda for the customer service experience, and an investigation of customer mistreatment dimensions.” 2019. Masters Thesis, University of New South Wales. Accessed February 27, 2021. http://handle.unsw.edu.au/1959.4/62232 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:58347/SOURCE02?view=true.

MLA Handbook (7th Edition):

Wu, Yu. “A review, synthesis, and research agenda for the customer service experience, and an investigation of customer mistreatment dimensions.” 2019. Web. 27 Feb 2021.

Vancouver:

Wu Y. A review, synthesis, and research agenda for the customer service experience, and an investigation of customer mistreatment dimensions. [Internet] [Masters thesis]. University of New South Wales; 2019. [cited 2021 Feb 27]. Available from: http://handle.unsw.edu.au/1959.4/62232 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:58347/SOURCE02?view=true.

Council of Science Editors:

Wu Y. A review, synthesis, and research agenda for the customer service experience, and an investigation of customer mistreatment dimensions. [Masters Thesis]. University of New South Wales; 2019. Available from: http://handle.unsw.edu.au/1959.4/62232 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:58347/SOURCE02?view=true


University of New South Wales

26. Wang, Karyn. The Role of Emotional Labor in Services: How Employee Emotional Labor Influences Organizational Outcomes.

Degree: Management, 2015, University of New South Wales

Emotional labor concerns the intrapsychic experience of managing feelings and displays in order to produce appropriate emotional displays for the purposes of work. Most of… (more)

Subjects/Keywords: Emotion Regulation; Emotional Labor; Emotions; Service Management

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APA (6th Edition):

Wang, K. (2015). The Role of Emotional Labor in Services: How Employee Emotional Labor Influences Organizational Outcomes. (Doctoral Dissertation). University of New South Wales. Retrieved from http://handle.unsw.edu.au/1959.4/54292 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:34691/SOURCE02?view=true

Chicago Manual of Style (16th Edition):

Wang, Karyn. “The Role of Emotional Labor in Services: How Employee Emotional Labor Influences Organizational Outcomes.” 2015. Doctoral Dissertation, University of New South Wales. Accessed February 27, 2021. http://handle.unsw.edu.au/1959.4/54292 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:34691/SOURCE02?view=true.

MLA Handbook (7th Edition):

Wang, Karyn. “The Role of Emotional Labor in Services: How Employee Emotional Labor Influences Organizational Outcomes.” 2015. Web. 27 Feb 2021.

Vancouver:

Wang K. The Role of Emotional Labor in Services: How Employee Emotional Labor Influences Organizational Outcomes. [Internet] [Doctoral dissertation]. University of New South Wales; 2015. [cited 2021 Feb 27]. Available from: http://handle.unsw.edu.au/1959.4/54292 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:34691/SOURCE02?view=true.

Council of Science Editors:

Wang K. The Role of Emotional Labor in Services: How Employee Emotional Labor Influences Organizational Outcomes. [Doctoral Dissertation]. University of New South Wales; 2015. Available from: http://handle.unsw.edu.au/1959.4/54292 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:34691/SOURCE02?view=true


Texas State University – San Marcos

27. Powell, Alyssa. Emotional Labor and the Pawnshop Worker.

Degree: MA, Sociology, 2011, Texas State University – San Marcos

 The preponderance of the service sector in the U.S. has led sociologists to study how service workers may encounter exploitation in a variety of service… (more)

Subjects/Keywords: Emotional labor; Pawnshop employees; Action network theory

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APA (6th Edition):

Powell, A. (2011). Emotional Labor and the Pawnshop Worker. (Masters Thesis). Texas State University – San Marcos. Retrieved from https://digital.library.txstate.edu/handle/10877/2503

Chicago Manual of Style (16th Edition):

Powell, Alyssa. “Emotional Labor and the Pawnshop Worker.” 2011. Masters Thesis, Texas State University – San Marcos. Accessed February 27, 2021. https://digital.library.txstate.edu/handle/10877/2503.

MLA Handbook (7th Edition):

Powell, Alyssa. “Emotional Labor and the Pawnshop Worker.” 2011. Web. 27 Feb 2021.

Vancouver:

Powell A. Emotional Labor and the Pawnshop Worker. [Internet] [Masters thesis]. Texas State University – San Marcos; 2011. [cited 2021 Feb 27]. Available from: https://digital.library.txstate.edu/handle/10877/2503.

Council of Science Editors:

Powell A. Emotional Labor and the Pawnshop Worker. [Masters Thesis]. Texas State University – San Marcos; 2011. Available from: https://digital.library.txstate.edu/handle/10877/2503


Uppsala University

28. Möllenberg, Ida. Kunden har alltid rätt? : En kvalitativ studie om personalstyrning på Apoteket AB.

Degree: Sociology, 2013, Uppsala University

Apotekssektorn omreglerades 2009 och Apoteket AB miste genom detta ensamrätten till att sälja läkemedel. En ny konkurrens har för Apoteket AB bidragit till en… (more)

Subjects/Keywords: personnel management; emotional labor; service work; re-regulation; personalstyrning; emotional labor; servicearbete; omreglering

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APA (6th Edition):

Möllenberg, I. (2013). Kunden har alltid rätt? : En kvalitativ studie om personalstyrning på Apoteket AB. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-201315

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Möllenberg, Ida. “Kunden har alltid rätt? : En kvalitativ studie om personalstyrning på Apoteket AB.” 2013. Thesis, Uppsala University. Accessed February 27, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-201315.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Möllenberg, Ida. “Kunden har alltid rätt? : En kvalitativ studie om personalstyrning på Apoteket AB.” 2013. Web. 27 Feb 2021.

Vancouver:

Möllenberg I. Kunden har alltid rätt? : En kvalitativ studie om personalstyrning på Apoteket AB. [Internet] [Thesis]. Uppsala University; 2013. [cited 2021 Feb 27]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-201315.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Möllenberg I. Kunden har alltid rätt? : En kvalitativ studie om personalstyrning på Apoteket AB. [Thesis]. Uppsala University; 2013. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-201315

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

29. Chang, Ya-Ting. Service workers' emotional labor, job stress, job attitudes, and job performance: A meta-analytic review.

Degree: Master, Human Resource Management, 2012, NSYSU

 The purpose of this study is to integrate the past studies of the consequences of emotional labor via meta-analysis. We tested the relationships between emotional(more)

Subjects/Keywords: meta-analysis; emotional labor; job performance; emotional exhaustion; job satisfaction

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Chang, Y. (2012). Service workers' emotional labor, job stress, job attitudes, and job performance: A meta-analytic review. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0720112-013033

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Chang, Ya-Ting. “Service workers' emotional labor, job stress, job attitudes, and job performance: A meta-analytic review.” 2012. Thesis, NSYSU. Accessed February 27, 2021. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0720112-013033.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Chang, Ya-Ting. “Service workers' emotional labor, job stress, job attitudes, and job performance: A meta-analytic review.” 2012. Web. 27 Feb 2021.

Vancouver:

Chang Y. Service workers' emotional labor, job stress, job attitudes, and job performance: A meta-analytic review. [Internet] [Thesis]. NSYSU; 2012. [cited 2021 Feb 27]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0720112-013033.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Chang Y. Service workers' emotional labor, job stress, job attitudes, and job performance: A meta-analytic review. [Thesis]. NSYSU; 2012. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0720112-013033

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

30. Hsieh, Pei-ling. A Study of Relationship among Service Quality Requirement, Emotional Labor, Turnover Intention, Achievement and Emotional Intelligence in Hotel Front Line Staff.

Degree: Master, Human Resource Management, 2015, NSYSU

 For the hotel industry, the front line staff will influence the image of the organization. They are asked to have the good quality of service… (more)

Subjects/Keywords: Emotional Labor; Service Quality Requirement; Emotional Intelligence; Turnover Intention; Achievement

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Hsieh, P. (2015). A Study of Relationship among Service Quality Requirement, Emotional Labor, Turnover Intention, Achievement and Emotional Intelligence in Hotel Front Line Staff. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0602115-102521

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Hsieh, Pei-ling. “A Study of Relationship among Service Quality Requirement, Emotional Labor, Turnover Intention, Achievement and Emotional Intelligence in Hotel Front Line Staff.” 2015. Thesis, NSYSU. Accessed February 27, 2021. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0602115-102521.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Hsieh, Pei-ling. “A Study of Relationship among Service Quality Requirement, Emotional Labor, Turnover Intention, Achievement and Emotional Intelligence in Hotel Front Line Staff.” 2015. Web. 27 Feb 2021.

Vancouver:

Hsieh P. A Study of Relationship among Service Quality Requirement, Emotional Labor, Turnover Intention, Achievement and Emotional Intelligence in Hotel Front Line Staff. [Internet] [Thesis]. NSYSU; 2015. [cited 2021 Feb 27]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0602115-102521.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Hsieh P. A Study of Relationship among Service Quality Requirement, Emotional Labor, Turnover Intention, Achievement and Emotional Intelligence in Hotel Front Line Staff. [Thesis]. NSYSU; 2015. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0602115-102521

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

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