Advanced search options

Advanced Search Options 🞨

Browse by author name (“Author name starts with…”).

Find ETDs with:

in
/  
in
/  
in
/  
in

Written in Published in Earliest date Latest date

Sorted by

Results per page:

Sorted by: relevance · author · university · dateNew search

You searched for subject:(customer satisfaction). Showing records 1 – 30 of 1260 total matches.

[1] [2] [3] [4] [5] … [42]

Search Limiters

Last 2 Years | English Only

Degrees

Levels

Languages

Country

▼ Search Limiters


University of Nairobi

1. Wang’ondu, R Wamucii. Factors affecting customer satisfaction in airline industry .

Degree: 2009, University of Nairobi

 This study was conducted with the objective of finding out the factors affecting customer satisfaction in the airline industry and also determine attributes that passengers… (more)

Subjects/Keywords: Customer satisfaction

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Wang’ondu, R. W. (2009). Factors affecting customer satisfaction in airline industry . (Thesis). University of Nairobi. Retrieved from http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13169

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Wang’ondu, R Wamucii. “Factors affecting customer satisfaction in airline industry .” 2009. Thesis, University of Nairobi. Accessed June 17, 2019. http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13169.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Wang’ondu, R Wamucii. “Factors affecting customer satisfaction in airline industry .” 2009. Web. 17 Jun 2019.

Vancouver:

Wang’ondu RW. Factors affecting customer satisfaction in airline industry . [Internet] [Thesis]. University of Nairobi; 2009. [cited 2019 Jun 17]. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13169.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Wang’ondu RW. Factors affecting customer satisfaction in airline industry . [Thesis]. University of Nairobi; 2009. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13169

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Nairobi

2. Maingi, Benard M. Effect of in-store logistics operations practices on customer satisfaction in supermarkets in Mombasa county .

Degree: 2015, University of Nairobi

 The study focus was to establish the relationship between in-store logistics operations practices on customer satisfaction in supermarkets in Mombasa County. The objectives of the… (more)

Subjects/Keywords: customer satisfaction

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Maingi, B. M. (2015). Effect of in-store logistics operations practices on customer satisfaction in supermarkets in Mombasa county . (Thesis). University of Nairobi. Retrieved from http://hdl.handle.net/11295/94401

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Maingi, Benard M. “Effect of in-store logistics operations practices on customer satisfaction in supermarkets in Mombasa county .” 2015. Thesis, University of Nairobi. Accessed June 17, 2019. http://hdl.handle.net/11295/94401.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Maingi, Benard M. “Effect of in-store logistics operations practices on customer satisfaction in supermarkets in Mombasa county .” 2015. Web. 17 Jun 2019.

Vancouver:

Maingi BM. Effect of in-store logistics operations practices on customer satisfaction in supermarkets in Mombasa county . [Internet] [Thesis]. University of Nairobi; 2015. [cited 2019 Jun 17]. Available from: http://hdl.handle.net/11295/94401.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Maingi BM. Effect of in-store logistics operations practices on customer satisfaction in supermarkets in Mombasa county . [Thesis]. University of Nairobi; 2015. Available from: http://hdl.handle.net/11295/94401

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

3. Khan, Rizwan. Examining factors affecting customer satisfaction : A case-study of a Swedish firm.

Degree: Technology and Society, 2011, University of Skövde

Customer satisfaction, are not just two words simply to be used in any businesscontext. Actually, these are the words that encapsulate the theme of… (more)

Subjects/Keywords: Customer satisfaction; Services; Factors affecting customer satisfaction.

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Khan, R. (2011). Examining factors affecting customer satisfaction : A case-study of a Swedish firm. (Thesis). University of Skövde. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-5386

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Khan, Rizwan. “Examining factors affecting customer satisfaction : A case-study of a Swedish firm.” 2011. Thesis, University of Skövde. Accessed June 17, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-5386.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Khan, Rizwan. “Examining factors affecting customer satisfaction : A case-study of a Swedish firm.” 2011. Web. 17 Jun 2019.

Vancouver:

Khan R. Examining factors affecting customer satisfaction : A case-study of a Swedish firm. [Internet] [Thesis]. University of Skövde; 2011. [cited 2019 Jun 17]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-5386.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Khan R. Examining factors affecting customer satisfaction : A case-study of a Swedish firm. [Thesis]. University of Skövde; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-5386

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Addis Ababa University

4. Desta, Tesfaw. Public Service Delivery Reform and Customer Satisfaction: The Case of Social Security Agency (SSA) And Document Authentication and Registration Office (Daro) .

Degree: 2008, Addis Ababa University

 Public service delivery has become the central focus of recent Public Sector Reforms (PSRs) throughout the world. The public service reform program is one of… (more)

Subjects/Keywords: Reform; Customer satisfaction

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Desta, T. (2008). Public Service Delivery Reform and Customer Satisfaction: The Case of Social Security Agency (SSA) And Document Authentication and Registration Office (Daro) . (Thesis). Addis Ababa University. Retrieved from http://etd.aau.edu.et/dspace/handle/123456789/5069

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Desta, Tesfaw. “Public Service Delivery Reform and Customer Satisfaction: The Case of Social Security Agency (SSA) And Document Authentication and Registration Office (Daro) .” 2008. Thesis, Addis Ababa University. Accessed June 17, 2019. http://etd.aau.edu.et/dspace/handle/123456789/5069.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Desta, Tesfaw. “Public Service Delivery Reform and Customer Satisfaction: The Case of Social Security Agency (SSA) And Document Authentication and Registration Office (Daro) .” 2008. Web. 17 Jun 2019.

Vancouver:

Desta T. Public Service Delivery Reform and Customer Satisfaction: The Case of Social Security Agency (SSA) And Document Authentication and Registration Office (Daro) . [Internet] [Thesis]. Addis Ababa University; 2008. [cited 2019 Jun 17]. Available from: http://etd.aau.edu.et/dspace/handle/123456789/5069.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Desta T. Public Service Delivery Reform and Customer Satisfaction: The Case of Social Security Agency (SSA) And Document Authentication and Registration Office (Daro) . [Thesis]. Addis Ababa University; 2008. Available from: http://etd.aau.edu.et/dspace/handle/123456789/5069

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


KTH

5. WERIN, AXEL HEUMANN BAUER. Common issues with Customer Satisfaction Measurement : Why do some companies succeed and fail.

Degree: Industrial marketing, 2016, KTH

Customer satisfaction measurement (CSM) is a common practice. Some companies, that are new to CSM, experience difficulties as their CSM programs (CSMPs) fail to… (more)

Subjects/Keywords: Customer satisfaction; Customer satisfaction measurement; Customer; Kundnöjdhet; Kundnöjdhetsmätning; Kundnöjdhetsmätningsprogram

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

WERIN, A. H. B. (2016). Common issues with Customer Satisfaction Measurement : Why do some companies succeed and fail. (Thesis). KTH. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-194154

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

WERIN, AXEL HEUMANN BAUER. “Common issues with Customer Satisfaction Measurement : Why do some companies succeed and fail.” 2016. Thesis, KTH. Accessed June 17, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-194154.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

WERIN, AXEL HEUMANN BAUER. “Common issues with Customer Satisfaction Measurement : Why do some companies succeed and fail.” 2016. Web. 17 Jun 2019.

Vancouver:

WERIN AHB. Common issues with Customer Satisfaction Measurement : Why do some companies succeed and fail. [Internet] [Thesis]. KTH; 2016. [cited 2019 Jun 17]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-194154.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

WERIN AHB. Common issues with Customer Satisfaction Measurement : Why do some companies succeed and fail. [Thesis]. KTH; 2016. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-194154

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

6. Lu, Phuc Hong. Customer Satisfaction towards Retailers : ICA, ICA NÄRA and COOP FORUM .

Degree: the Humanities and Social Science, 2011, Gotland University

  In the midst of stiff and fierce competition and increased number of grocery retail outlets providing a variety of products, customers have become accustomed… (more)

Subjects/Keywords: Customer Satisfaction; Dimensions of Satisfaction; Customer Satisfaction Levels

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Lu, P. H. (2011). Customer Satisfaction towards Retailers : ICA, ICA NÄRA and COOP FORUM . (Thesis). Gotland University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hgo:diva-1005

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lu, Phuc Hong. “Customer Satisfaction towards Retailers : ICA, ICA NÄRA and COOP FORUM .” 2011. Thesis, Gotland University. Accessed June 17, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hgo:diva-1005.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lu, Phuc Hong. “Customer Satisfaction towards Retailers : ICA, ICA NÄRA and COOP FORUM .” 2011. Web. 17 Jun 2019.

Vancouver:

Lu PH. Customer Satisfaction towards Retailers : ICA, ICA NÄRA and COOP FORUM . [Internet] [Thesis]. Gotland University; 2011. [cited 2019 Jun 17]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hgo:diva-1005.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lu PH. Customer Satisfaction towards Retailers : ICA, ICA NÄRA and COOP FORUM . [Thesis]. Gotland University; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hgo:diva-1005

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

7. Pan, Ching-Fen. Customer Participation in Tourism Marketing.

Degree: Master, Master of Business Administration Program in International Business, 2011, NSYSU

 Recent tourism marketing development has highlighted the importance of customer participation. Owing to experience-seeking and use of internet, customers start to behave themselves as value… (more)

Subjects/Keywords: customer participation; communication; customer expertise; commitment; customer satisfaction; customer loyalty; tourism

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Pan, C. (2011). Customer Participation in Tourism Marketing. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0713111-143646

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Pan, Ching-Fen. “Customer Participation in Tourism Marketing.” 2011. Thesis, NSYSU. Accessed June 17, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0713111-143646.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Pan, Ching-Fen. “Customer Participation in Tourism Marketing.” 2011. Web. 17 Jun 2019.

Vancouver:

Pan C. Customer Participation in Tourism Marketing. [Internet] [Thesis]. NSYSU; 2011. [cited 2019 Jun 17]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0713111-143646.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Pan C. Customer Participation in Tourism Marketing. [Thesis]. NSYSU; 2011. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0713111-143646

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Pretoria

8. Heath, Eric Ernie. The determinants of customer co-production and satisfaction in a compliance dependent service.

Degree: MCom, Marketing Management, 2013, University of Pretoria

Customer compliance has become a pivotal consideration in the marketing strategies of lifestyle management programmes. Previous research has shown that the better customers comply with… (more)

Subjects/Keywords: Customer satisfaction; Customers; Services; Customer compliance; UCTD

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Heath, E. E. (2013). The determinants of customer co-production and satisfaction in a compliance dependent service. (Masters Thesis). University of Pretoria. Retrieved from http://hdl.handle.net/2263/24649

Chicago Manual of Style (16th Edition):

Heath, Eric Ernie. “The determinants of customer co-production and satisfaction in a compliance dependent service.” 2013. Masters Thesis, University of Pretoria. Accessed June 17, 2019. http://hdl.handle.net/2263/24649.

MLA Handbook (7th Edition):

Heath, Eric Ernie. “The determinants of customer co-production and satisfaction in a compliance dependent service.” 2013. Web. 17 Jun 2019.

Vancouver:

Heath EE. The determinants of customer co-production and satisfaction in a compliance dependent service. [Internet] [Masters thesis]. University of Pretoria; 2013. [cited 2019 Jun 17]. Available from: http://hdl.handle.net/2263/24649.

Council of Science Editors:

Heath EE. The determinants of customer co-production and satisfaction in a compliance dependent service. [Masters Thesis]. University of Pretoria; 2013. Available from: http://hdl.handle.net/2263/24649


Nelson Mandela Metropolitan University

9. Meyer, Warren Carlo. Investigating customer service excellence at Lakeside Spar.

Degree: MBA, Faculty of Business and Economic Sciences, 2009, Nelson Mandela Metropolitan University

 Service delivery is critical to the customer’s perception of value and is core to the success of an organisation. Excellent customer service incorporates the critical… (more)

Subjects/Keywords: Consumer satisfaction; Customer services; Customer relations management

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Meyer, W. C. (2009). Investigating customer service excellence at Lakeside Spar. (Masters Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/1016

Chicago Manual of Style (16th Edition):

Meyer, Warren Carlo. “Investigating customer service excellence at Lakeside Spar.” 2009. Masters Thesis, Nelson Mandela Metropolitan University. Accessed June 17, 2019. http://hdl.handle.net/10948/1016.

MLA Handbook (7th Edition):

Meyer, Warren Carlo. “Investigating customer service excellence at Lakeside Spar.” 2009. Web. 17 Jun 2019.

Vancouver:

Meyer WC. Investigating customer service excellence at Lakeside Spar. [Internet] [Masters thesis]. Nelson Mandela Metropolitan University; 2009. [cited 2019 Jun 17]. Available from: http://hdl.handle.net/10948/1016.

Council of Science Editors:

Meyer WC. Investigating customer service excellence at Lakeside Spar. [Masters Thesis]. Nelson Mandela Metropolitan University; 2009. Available from: http://hdl.handle.net/10948/1016


NSYSU

10. Tsai, Cheng-Hsien. A Study on Relationships among Service Quality, Customer Satisfaction and Customer Loyalty-The Post Exchange of Marine Corps School.

Degree: Master, EMPP, 2012, NSYSU

 The purpose of this paper is to explore the consumers at Republic of China Marine Corps School Military 534 Camp Station and the relationship between… (more)

Subjects/Keywords: service quality; customer loyalty; customer satisfaction

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Tsai, C. (2012). A Study on Relationships among Service Quality, Customer Satisfaction and Customer Loyalty-The Post Exchange of Marine Corps School. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0813112-160703

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Tsai, Cheng-Hsien. “A Study on Relationships among Service Quality, Customer Satisfaction and Customer Loyalty-The Post Exchange of Marine Corps School.” 2012. Thesis, NSYSU. Accessed June 17, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0813112-160703.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Tsai, Cheng-Hsien. “A Study on Relationships among Service Quality, Customer Satisfaction and Customer Loyalty-The Post Exchange of Marine Corps School.” 2012. Web. 17 Jun 2019.

Vancouver:

Tsai C. A Study on Relationships among Service Quality, Customer Satisfaction and Customer Loyalty-The Post Exchange of Marine Corps School. [Internet] [Thesis]. NSYSU; 2012. [cited 2019 Jun 17]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0813112-160703.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Tsai C. A Study on Relationships among Service Quality, Customer Satisfaction and Customer Loyalty-The Post Exchange of Marine Corps School. [Thesis]. NSYSU; 2012. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0813112-160703

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Pretoria

11. [No author]. The determinants of customer co-production and satisfaction in a compliance dependent service .

Degree: 2013, University of Pretoria

Customer compliance has become a pivotal consideration in the marketing strategies of lifestyle management programmes. Previous research has shown that the better customers comply with… (more)

Subjects/Keywords: Customer satisfaction; Customers; Services; Customer compliance; UCTD

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2013). The determinants of customer co-production and satisfaction in a compliance dependent service . (Masters Thesis). University of Pretoria. Retrieved from http://upetd.up.ac.za/thesis/available/etd-05132013-161230/

Chicago Manual of Style (16th Edition):

author], [No. “The determinants of customer co-production and satisfaction in a compliance dependent service .” 2013. Masters Thesis, University of Pretoria. Accessed June 17, 2019. http://upetd.up.ac.za/thesis/available/etd-05132013-161230/.

MLA Handbook (7th Edition):

author], [No. “The determinants of customer co-production and satisfaction in a compliance dependent service .” 2013. Web. 17 Jun 2019.

Vancouver:

author] [. The determinants of customer co-production and satisfaction in a compliance dependent service . [Internet] [Masters thesis]. University of Pretoria; 2013. [cited 2019 Jun 17]. Available from: http://upetd.up.ac.za/thesis/available/etd-05132013-161230/.

Council of Science Editors:

author] [. The determinants of customer co-production and satisfaction in a compliance dependent service . [Masters Thesis]. University of Pretoria; 2013. Available from: http://upetd.up.ac.za/thesis/available/etd-05132013-161230/


Nelson Mandela Metropolitan University

12. Xaluva, Bongiwe Lumka. Improving customer retention at a selected medical fund through internal service quality and customer relationship management.

Degree: Faculty of Business and Economic Sciences, 2012, Nelson Mandela Metropolitan University

 In today’s competitive arena, organisations need strategically to shift their focus from primarily concentrating on new customer acquisitions and rather to realise the importance of… (more)

Subjects/Keywords: Customer relations  – Management; Customer services; Consumer satisfaction

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Xaluva, B. L. (2012). Improving customer retention at a selected medical fund through internal service quality and customer relationship management. (Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/d1008118

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Xaluva, Bongiwe Lumka. “Improving customer retention at a selected medical fund through internal service quality and customer relationship management.” 2012. Thesis, Nelson Mandela Metropolitan University. Accessed June 17, 2019. http://hdl.handle.net/10948/d1008118.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Xaluva, Bongiwe Lumka. “Improving customer retention at a selected medical fund through internal service quality and customer relationship management.” 2012. Web. 17 Jun 2019.

Vancouver:

Xaluva BL. Improving customer retention at a selected medical fund through internal service quality and customer relationship management. [Internet] [Thesis]. Nelson Mandela Metropolitan University; 2012. [cited 2019 Jun 17]. Available from: http://hdl.handle.net/10948/d1008118.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Xaluva BL. Improving customer retention at a selected medical fund through internal service quality and customer relationship management. [Thesis]. Nelson Mandela Metropolitan University; 2012. Available from: http://hdl.handle.net/10948/d1008118

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Halmstad University

13. Matagne, Sébastien. The role of Relationship Marketing for Customer satisfaction in the banking sector.

Degree: Business and Engineering (SET), 2013, Halmstad University

  More and more companies are faced with fierce competition; ergo, companies are consistently trying to build a long term relationships with their customer. In… (more)

Subjects/Keywords: relationship marketing; customer satisfaction; customer trust

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Matagne, S. (2013). The role of Relationship Marketing for Customer satisfaction in the banking sector. (Thesis). Halmstad University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-23706

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Matagne, Sébastien. “The role of Relationship Marketing for Customer satisfaction in the banking sector.” 2013. Thesis, Halmstad University. Accessed June 17, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-23706.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Matagne, Sébastien. “The role of Relationship Marketing for Customer satisfaction in the banking sector.” 2013. Web. 17 Jun 2019.

Vancouver:

Matagne S. The role of Relationship Marketing for Customer satisfaction in the banking sector. [Internet] [Thesis]. Halmstad University; 2013. [cited 2019 Jun 17]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-23706.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Matagne S. The role of Relationship Marketing for Customer satisfaction in the banking sector. [Thesis]. Halmstad University; 2013. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-23706

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

14. Avogbedoh, Sowu. The Effects of Customer Relationship Marketing Practices on Customer Satisfaction among the Customers of Ghana Oil Company Limited.

Degree: 2011, , School of Management

  The Ghanaian economy has recently received massive growth for various reasons. However, much of the growth is attributed to the recent discovery of crude… (more)

Subjects/Keywords: Customer Relationship Marketing; Customer Satisfaction; Tangibility; Responsiveness

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Avogbedoh, S. (2011). The Effects of Customer Relationship Marketing Practices on Customer Satisfaction among the Customers of Ghana Oil Company Limited. (Thesis). , School of Management. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1984

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Avogbedoh, Sowu. “The Effects of Customer Relationship Marketing Practices on Customer Satisfaction among the Customers of Ghana Oil Company Limited.” 2011. Thesis, , School of Management. Accessed June 17, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1984.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Avogbedoh, Sowu. “The Effects of Customer Relationship Marketing Practices on Customer Satisfaction among the Customers of Ghana Oil Company Limited.” 2011. Web. 17 Jun 2019.

Vancouver:

Avogbedoh S. The Effects of Customer Relationship Marketing Practices on Customer Satisfaction among the Customers of Ghana Oil Company Limited. [Internet] [Thesis]. , School of Management; 2011. [cited 2019 Jun 17]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1984.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Avogbedoh S. The Effects of Customer Relationship Marketing Practices on Customer Satisfaction among the Customers of Ghana Oil Company Limited. [Thesis]. , School of Management; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1984

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Kansas State University

15. Montoya Nunez, Claudia. Measuring customer satisfaction of SiteOne Landscape Supply in Dallas/Fort Worth, Texas.

Degree: Master of Agribusiness, Department of Agricultural Economics, 2016, Kansas State University

 SiteOne Landscape Supply is the largest distributor of lawn care products for professionals of the landscape industry in U.S.A. and Canada. SiteOne is aware of… (more)

Subjects/Keywords: Customer satisfaction; Customer service; Landscape industry

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Montoya Nunez, C. (2016). Measuring customer satisfaction of SiteOne Landscape Supply in Dallas/Fort Worth, Texas. (Masters Thesis). Kansas State University. Retrieved from http://hdl.handle.net/2097/35747

Chicago Manual of Style (16th Edition):

Montoya Nunez, Claudia. “Measuring customer satisfaction of SiteOne Landscape Supply in Dallas/Fort Worth, Texas.” 2016. Masters Thesis, Kansas State University. Accessed June 17, 2019. http://hdl.handle.net/2097/35747.

MLA Handbook (7th Edition):

Montoya Nunez, Claudia. “Measuring customer satisfaction of SiteOne Landscape Supply in Dallas/Fort Worth, Texas.” 2016. Web. 17 Jun 2019.

Vancouver:

Montoya Nunez C. Measuring customer satisfaction of SiteOne Landscape Supply in Dallas/Fort Worth, Texas. [Internet] [Masters thesis]. Kansas State University; 2016. [cited 2019 Jun 17]. Available from: http://hdl.handle.net/2097/35747.

Council of Science Editors:

Montoya Nunez C. Measuring customer satisfaction of SiteOne Landscape Supply in Dallas/Fort Worth, Texas. [Masters Thesis]. Kansas State University; 2016. Available from: http://hdl.handle.net/2097/35747


University of Missouri – Columbia

16. Dong, Beibei, 1981-. The effects of customer participation on service outcomes: a fit perspective.

Degree: 2010, University of Missouri – Columbia

 [ACCESS RESTRICTED TO THE UNIVERSITY OF MISSOURI AT AUTHOR'S REQUEST.] Previous research in customer participation argues that customer participation positively influences service quality and customer(more)

Subjects/Keywords: Customer relations; Customer services; Consumer satisfaction

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Dong, Beibei, 1. (2010). The effects of customer participation on service outcomes: a fit perspective. (Thesis). University of Missouri – Columbia. Retrieved from http://hdl.handle.net/10355/6762

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Dong, Beibei, 1981-. “The effects of customer participation on service outcomes: a fit perspective.” 2010. Thesis, University of Missouri – Columbia. Accessed June 17, 2019. http://hdl.handle.net/10355/6762.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Dong, Beibei, 1981-. “The effects of customer participation on service outcomes: a fit perspective.” 2010. Web. 17 Jun 2019.

Vancouver:

Dong, Beibei 1. The effects of customer participation on service outcomes: a fit perspective. [Internet] [Thesis]. University of Missouri – Columbia; 2010. [cited 2019 Jun 17]. Available from: http://hdl.handle.net/10355/6762.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Dong, Beibei 1. The effects of customer participation on service outcomes: a fit perspective. [Thesis]. University of Missouri – Columbia; 2010. Available from: http://hdl.handle.net/10355/6762

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

17. Ehlers, L. Bestuurs- en klantpersepsie rakende dienslewering in die supermarkbedryf.

Degree: 2012, University of Johannesburg

M.Comm.

Gegewe die agtergrond en die probleemstelling kan die studie soos volg geformuleer word: Die primere doelwit van die studie is om die gaping tussen… (more)

Subjects/Keywords: Customer services; Consumer satisfaction; Supermarkets  – Customer services

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Ehlers, L. (2012). Bestuurs- en klantpersepsie rakende dienslewering in die supermarkbedryf. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/5873

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ehlers, L. “Bestuurs- en klantpersepsie rakende dienslewering in die supermarkbedryf.” 2012. Thesis, University of Johannesburg. Accessed June 17, 2019. http://hdl.handle.net/10210/5873.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ehlers, L. “Bestuurs- en klantpersepsie rakende dienslewering in die supermarkbedryf.” 2012. Web. 17 Jun 2019.

Vancouver:

Ehlers L. Bestuurs- en klantpersepsie rakende dienslewering in die supermarkbedryf. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2019 Jun 17]. Available from: http://hdl.handle.net/10210/5873.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ehlers L. Bestuurs- en klantpersepsie rakende dienslewering in die supermarkbedryf. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/5873

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Missouri – Columbia

18. Dong, Beibei, 1981-. The effects of customer participation on service outcomes: a fit perspective.

Degree: 2010, University of Missouri – Columbia

 [ACCESS RESTRICTED TO THE UNIVERSITY OF MISSOURI AT AUTHOR'S REQUEST.] Previous research in customer participation argues that customer participation positively influences service quality and customer(more)

Subjects/Keywords: Customer relations; Customer services; Consumer satisfaction

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Dong, Beibei, 1. (2010). The effects of customer participation on service outcomes: a fit perspective. (Thesis). University of Missouri – Columbia. Retrieved from https://doi.org/10.32469/10355/6762

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Dong, Beibei, 1981-. “The effects of customer participation on service outcomes: a fit perspective.” 2010. Thesis, University of Missouri – Columbia. Accessed June 17, 2019. https://doi.org/10.32469/10355/6762.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Dong, Beibei, 1981-. “The effects of customer participation on service outcomes: a fit perspective.” 2010. Web. 17 Jun 2019.

Vancouver:

Dong, Beibei 1. The effects of customer participation on service outcomes: a fit perspective. [Internet] [Thesis]. University of Missouri – Columbia; 2010. [cited 2019 Jun 17]. Available from: https://doi.org/10.32469/10355/6762.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Dong, Beibei 1. The effects of customer participation on service outcomes: a fit perspective. [Thesis]. University of Missouri – Columbia; 2010. Available from: https://doi.org/10.32469/10355/6762

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Ghana

19. Ameke, V. Y. The Effect of Operational Efficiency on Customer Satisfaction: The Case of Port of Tema .

Degree: 2016, University of Ghana

 Often managers are tempted to believe that the only effect of operational efficiency is cost reduction and improvement in profit. Operational efficiency is not just… (more)

Subjects/Keywords: Operational Efficiency; Customer Satisfaction; Effect

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Ameke, V. Y. (2016). The Effect of Operational Efficiency on Customer Satisfaction: The Case of Port of Tema . (Masters Thesis). University of Ghana. Retrieved from http://ugspace.ug.edu.gh/handle/123456789/8780

Chicago Manual of Style (16th Edition):

Ameke, V Y. “The Effect of Operational Efficiency on Customer Satisfaction: The Case of Port of Tema .” 2016. Masters Thesis, University of Ghana. Accessed June 17, 2019. http://ugspace.ug.edu.gh/handle/123456789/8780.

MLA Handbook (7th Edition):

Ameke, V Y. “The Effect of Operational Efficiency on Customer Satisfaction: The Case of Port of Tema .” 2016. Web. 17 Jun 2019.

Vancouver:

Ameke VY. The Effect of Operational Efficiency on Customer Satisfaction: The Case of Port of Tema . [Internet] [Masters thesis]. University of Ghana; 2016. [cited 2019 Jun 17]. Available from: http://ugspace.ug.edu.gh/handle/123456789/8780.

Council of Science Editors:

Ameke VY. The Effect of Operational Efficiency on Customer Satisfaction: The Case of Port of Tema . [Masters Thesis]. University of Ghana; 2016. Available from: http://ugspace.ug.edu.gh/handle/123456789/8780

20. Lalitha, Sannidhanam. A Study of CRM Practices and Customer Satisfaction in services sector in India; -.

Degree: Management studies, 2013, Jawaharlal Nehru Technological University, Hyderabad

Customer relationship and Customer Relationship Management are in forefront newlineof recent business arena gaining prominence in management profession. Since long businessmen and academicians relied on… (more)

Subjects/Keywords:

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Lalitha, S. (2013). A Study of CRM Practices and Customer Satisfaction in services sector in India; -. (Thesis). Jawaharlal Nehru Technological University, Hyderabad. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/19007

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lalitha, Sannidhanam. “A Study of CRM Practices and Customer Satisfaction in services sector in India; -.” 2013. Thesis, Jawaharlal Nehru Technological University, Hyderabad. Accessed June 17, 2019. http://shodhganga.inflibnet.ac.in/handle/10603/19007.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lalitha, Sannidhanam. “A Study of CRM Practices and Customer Satisfaction in services sector in India; -.” 2013. Web. 17 Jun 2019.

Vancouver:

Lalitha S. A Study of CRM Practices and Customer Satisfaction in services sector in India; -. [Internet] [Thesis]. Jawaharlal Nehru Technological University, Hyderabad; 2013. [cited 2019 Jun 17]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/19007.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lalitha S. A Study of CRM Practices and Customer Satisfaction in services sector in India; -. [Thesis]. Jawaharlal Nehru Technological University, Hyderabad; 2013. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/19007

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of KwaZulu-Natal

21. [No author]. An evaluation of the maintenance on government properties in Mpumalanga Province : a service quality perspective.

Degree: Business administration, 2010, University of KwaZulu-Natal

 This research sought to evaluate and analyse customers perceptions with regard to service quality they receive on the maintenance of government properties within Ehlanzeni District,… (more)

Subjects/Keywords: Property.; Customer satisfaction.; Business administration.

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2010). An evaluation of the maintenance on government properties in Mpumalanga Province : a service quality perspective. (Thesis). University of KwaZulu-Natal. Retrieved from http://hdl.handle.net/10413/6042

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

author], [No. “An evaluation of the maintenance on government properties in Mpumalanga Province : a service quality perspective. ” 2010. Thesis, University of KwaZulu-Natal. Accessed June 17, 2019. http://hdl.handle.net/10413/6042.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

author], [No. “An evaluation of the maintenance on government properties in Mpumalanga Province : a service quality perspective. ” 2010. Web. 17 Jun 2019.

Vancouver:

author] [. An evaluation of the maintenance on government properties in Mpumalanga Province : a service quality perspective. [Internet] [Thesis]. University of KwaZulu-Natal; 2010. [cited 2019 Jun 17]. Available from: http://hdl.handle.net/10413/6042.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

author] [. An evaluation of the maintenance on government properties in Mpumalanga Province : a service quality perspective. [Thesis]. University of KwaZulu-Natal; 2010. Available from: http://hdl.handle.net/10413/6042

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Kashmir

22. Tabasum Nazir. Relationship between customer satisfaction and financial performance of banks; A study of select Banks in Northern India.

Degree: 2015, University of Kashmir

This chapter studies the relationship between the two variables that is customer satisfaction and financial performance and discusses how far customer satisfaction newlineis responsible for… (more)

Subjects/Keywords: Customer satisfaction-India; Relations-Banks

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Nazir, T. (2015). Relationship between customer satisfaction and financial performance of banks; A study of select Banks in Northern India. (Thesis). University of Kashmir. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/39929

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Nazir, Tabasum. “Relationship between customer satisfaction and financial performance of banks; A study of select Banks in Northern India.” 2015. Thesis, University of Kashmir. Accessed June 17, 2019. http://shodhganga.inflibnet.ac.in/handle/10603/39929.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Nazir, Tabasum. “Relationship between customer satisfaction and financial performance of banks; A study of select Banks in Northern India.” 2015. Web. 17 Jun 2019.

Vancouver:

Nazir T. Relationship between customer satisfaction and financial performance of banks; A study of select Banks in Northern India. [Internet] [Thesis]. University of Kashmir; 2015. [cited 2019 Jun 17]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/39929.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Nazir T. Relationship between customer satisfaction and financial performance of banks; A study of select Banks in Northern India. [Thesis]. University of Kashmir; 2015. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/39929

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

23. Sannidhanam, Lalitha. A Study of CRM Practices and Customer Satisfaction in services sector in India; -.

Degree: Management studies, 2013, Jawaharlal Nehru Technological University, Hyderabad

Customer relationship and Customer Relationship Management are in forefront newlineof recent business arena gaining prominence in management profession. Since long businessmen and academicians relied on… (more)

Subjects/Keywords:

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Sannidhanam, L. (2013). A Study of CRM Practices and Customer Satisfaction in services sector in India; -. (Thesis). Jawaharlal Nehru Technological University, Hyderabad. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/18890

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Sannidhanam, Lalitha. “A Study of CRM Practices and Customer Satisfaction in services sector in India; -.” 2013. Thesis, Jawaharlal Nehru Technological University, Hyderabad. Accessed June 17, 2019. http://shodhganga.inflibnet.ac.in/handle/10603/18890.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Sannidhanam, Lalitha. “A Study of CRM Practices and Customer Satisfaction in services sector in India; -.” 2013. Web. 17 Jun 2019.

Vancouver:

Sannidhanam L. A Study of CRM Practices and Customer Satisfaction in services sector in India; -. [Internet] [Thesis]. Jawaharlal Nehru Technological University, Hyderabad; 2013. [cited 2019 Jun 17]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/18890.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Sannidhanam L. A Study of CRM Practices and Customer Satisfaction in services sector in India; -. [Thesis]. Jawaharlal Nehru Technological University, Hyderabad; 2013. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/18890

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Anna University

24. Sundharesalingam P. A study on customer retention strategy In public sector banks with reference to Erode district;.

Degree: A study on customer retention strategy In public sector banks with reference to Erode district, 2015, Anna University

The Private sector banks in India have achieved a higher growth newlinerate compared with Public sector banks over a eight year period 2004 2011 newlineThis… (more)

Subjects/Keywords: Bank Branch attributes; Customer Satisfaction

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

P, S. (2015). A study on customer retention strategy In public sector banks with reference to Erode district;. (Thesis). Anna University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/38934

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

P, Sundharesalingam. “A study on customer retention strategy In public sector banks with reference to Erode district;.” 2015. Thesis, Anna University. Accessed June 17, 2019. http://shodhganga.inflibnet.ac.in/handle/10603/38934.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

P, Sundharesalingam. “A study on customer retention strategy In public sector banks with reference to Erode district;.” 2015. Web. 17 Jun 2019.

Vancouver:

P S. A study on customer retention strategy In public sector banks with reference to Erode district;. [Internet] [Thesis]. Anna University; 2015. [cited 2019 Jun 17]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/38934.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

P S. A study on customer retention strategy In public sector banks with reference to Erode district;. [Thesis]. Anna University; 2015. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/38934

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Addis Ababa University

25. Beliyu, Girma. Quality of Service Delivery and its Impact on Customer Satisfaction in Four Selected Commercial Banks of Addis Ababa .

Degree: 2013, Addis Ababa University

 The aim of this study was to assess quality of service delivery and its impact on customer satisfaction. It described the relationship between service quality… (more)

Subjects/Keywords: Service quality; Customer satisfaction

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Beliyu, G. (2013). Quality of Service Delivery and its Impact on Customer Satisfaction in Four Selected Commercial Banks of Addis Ababa . (Thesis). Addis Ababa University. Retrieved from http://etd.aau.edu.et/dspace/handle/123456789/2341

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Beliyu, Girma. “Quality of Service Delivery and its Impact on Customer Satisfaction in Four Selected Commercial Banks of Addis Ababa .” 2013. Thesis, Addis Ababa University. Accessed June 17, 2019. http://etd.aau.edu.et/dspace/handle/123456789/2341.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Beliyu, Girma. “Quality of Service Delivery and its Impact on Customer Satisfaction in Four Selected Commercial Banks of Addis Ababa .” 2013. Web. 17 Jun 2019.

Vancouver:

Beliyu G. Quality of Service Delivery and its Impact on Customer Satisfaction in Four Selected Commercial Banks of Addis Ababa . [Internet] [Thesis]. Addis Ababa University; 2013. [cited 2019 Jun 17]. Available from: http://etd.aau.edu.et/dspace/handle/123456789/2341.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Beliyu G. Quality of Service Delivery and its Impact on Customer Satisfaction in Four Selected Commercial Banks of Addis Ababa . [Thesis]. Addis Ababa University; 2013. Available from: http://etd.aau.edu.et/dspace/handle/123456789/2341

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Addis Ababa University

26. Mesfin, Andargie. Foreign Customer Satisfaction in Ethiopian Five Star Hotels, Sheraton Addis, Hilton and Intercontinental Hotels .

Degree: 2013, Addis Ababa University

 The aim of this study is to determine the level of satisfaction of foreign customers on the service quality provided by five star hotels (Sheraton… (more)

Subjects/Keywords: Customer Satisfaction; service quality

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Mesfin, A. (2013). Foreign Customer Satisfaction in Ethiopian Five Star Hotels, Sheraton Addis, Hilton and Intercontinental Hotels . (Thesis). Addis Ababa University. Retrieved from http://etd.aau.edu.et/dspace/handle/123456789/5574

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Mesfin, Andargie. “Foreign Customer Satisfaction in Ethiopian Five Star Hotels, Sheraton Addis, Hilton and Intercontinental Hotels .” 2013. Thesis, Addis Ababa University. Accessed June 17, 2019. http://etd.aau.edu.et/dspace/handle/123456789/5574.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Mesfin, Andargie. “Foreign Customer Satisfaction in Ethiopian Five Star Hotels, Sheraton Addis, Hilton and Intercontinental Hotels .” 2013. Web. 17 Jun 2019.

Vancouver:

Mesfin A. Foreign Customer Satisfaction in Ethiopian Five Star Hotels, Sheraton Addis, Hilton and Intercontinental Hotels . [Internet] [Thesis]. Addis Ababa University; 2013. [cited 2019 Jun 17]. Available from: http://etd.aau.edu.et/dspace/handle/123456789/5574.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mesfin A. Foreign Customer Satisfaction in Ethiopian Five Star Hotels, Sheraton Addis, Hilton and Intercontinental Hotels . [Thesis]. Addis Ababa University; 2013. Available from: http://etd.aau.edu.et/dspace/handle/123456789/5574

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Addis Ababa University

27. Lubaba, Shemsu. The Relationship betwen Information Sharing, Inventory Management and Customer Satisfaction in the down stream chain of textile industry The case of AddissKetema sub city .

Degree: 2014, Addis Ababa University

 The purpose of the study was to investigate the relationship between information sharing, inventory management and customer satisfaction in the down stream chain of textile… (more)

Subjects/Keywords: Customer Satisfaction; Inventory Management

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Lubaba, S. (2014). The Relationship betwen Information Sharing, Inventory Management and Customer Satisfaction in the down stream chain of textile industry The case of AddissKetema sub city . (Thesis). Addis Ababa University. Retrieved from http://etd.aau.edu.et/dspace/handle/123456789/6165

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lubaba, Shemsu. “The Relationship betwen Information Sharing, Inventory Management and Customer Satisfaction in the down stream chain of textile industry The case of AddissKetema sub city .” 2014. Thesis, Addis Ababa University. Accessed June 17, 2019. http://etd.aau.edu.et/dspace/handle/123456789/6165.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lubaba, Shemsu. “The Relationship betwen Information Sharing, Inventory Management and Customer Satisfaction in the down stream chain of textile industry The case of AddissKetema sub city .” 2014. Web. 17 Jun 2019.

Vancouver:

Lubaba S. The Relationship betwen Information Sharing, Inventory Management and Customer Satisfaction in the down stream chain of textile industry The case of AddissKetema sub city . [Internet] [Thesis]. Addis Ababa University; 2014. [cited 2019 Jun 17]. Available from: http://etd.aau.edu.et/dspace/handle/123456789/6165.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lubaba S. The Relationship betwen Information Sharing, Inventory Management and Customer Satisfaction in the down stream chain of textile industry The case of AddissKetema sub city . [Thesis]. Addis Ababa University; 2014. Available from: http://etd.aau.edu.et/dspace/handle/123456789/6165

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Addis Ababa University

28. Sintayehu, Yitbarek. The impacts of e-banking services on customer Satisfaction: the case of selected commercial banks in Addis Ababa .

Degree: 2015, Addis Ababa University

 The purpose of t hi s study is to invest t i gat t e impact t s of e-banking services on customer satisfaction, i… (more)

Subjects/Keywords: E-banking; Customer Satisfaction

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Sintayehu, Y. (2015). The impacts of e-banking services on customer Satisfaction: the case of selected commercial banks in Addis Ababa . (Thesis). Addis Ababa University. Retrieved from http://etd.aau.edu.et/dspace/handle/123456789/6294

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Sintayehu, Yitbarek. “The impacts of e-banking services on customer Satisfaction: the case of selected commercial banks in Addis Ababa .” 2015. Thesis, Addis Ababa University. Accessed June 17, 2019. http://etd.aau.edu.et/dspace/handle/123456789/6294.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Sintayehu, Yitbarek. “The impacts of e-banking services on customer Satisfaction: the case of selected commercial banks in Addis Ababa .” 2015. Web. 17 Jun 2019.

Vancouver:

Sintayehu Y. The impacts of e-banking services on customer Satisfaction: the case of selected commercial banks in Addis Ababa . [Internet] [Thesis]. Addis Ababa University; 2015. [cited 2019 Jun 17]. Available from: http://etd.aau.edu.et/dspace/handle/123456789/6294.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Sintayehu Y. The impacts of e-banking services on customer Satisfaction: the case of selected commercial banks in Addis Ababa . [Thesis]. Addis Ababa University; 2015. Available from: http://etd.aau.edu.et/dspace/handle/123456789/6294

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Nairobi

29. Marete, Phyllis K. Application of the Hines value chain model by the Kenya Medical Supplies Agency .

Degree: 2010, University of Nairobi

 The Kenya medical supplies agency from its inception in the year 2000 to the year 2007, adopted the Michael Porter’s value chain model (‘push’ strategy)… (more)

Subjects/Keywords: Drugs; Customer Satisfaction; Supply

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Marete, P. K. (2010). Application of the Hines value chain model by the Kenya Medical Supplies Agency . (Thesis). University of Nairobi. Retrieved from http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12450

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Marete, Phyllis K. “Application of the Hines value chain model by the Kenya Medical Supplies Agency .” 2010. Thesis, University of Nairobi. Accessed June 17, 2019. http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12450.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Marete, Phyllis K. “Application of the Hines value chain model by the Kenya Medical Supplies Agency .” 2010. Web. 17 Jun 2019.

Vancouver:

Marete PK. Application of the Hines value chain model by the Kenya Medical Supplies Agency . [Internet] [Thesis]. University of Nairobi; 2010. [cited 2019 Jun 17]. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12450.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Marete PK. Application of the Hines value chain model by the Kenya Medical Supplies Agency . [Thesis]. University of Nairobi; 2010. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12450

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Nairobi

30. Hellen, George K. Service quality and customer satisfaction in Certified Public Accountant training institutions in Nairobi Kenya .

Degree: 2014, University of Nairobi

 This research project sought to establish the relationship between Service Quality and Customer Satisfaction in Certified Public Accountancy Training Institutions (CPATIs) in Nairobi. The study… (more)

Subjects/Keywords: Customer satisfaction; Certified Public Accountant

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Hellen, G. K. (2014). Service quality and customer satisfaction in Certified Public Accountant training institutions in Nairobi Kenya . (Thesis). University of Nairobi. Retrieved from http://hdl.handle.net/11295/77729

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Hellen, George K. “Service quality and customer satisfaction in Certified Public Accountant training institutions in Nairobi Kenya .” 2014. Thesis, University of Nairobi. Accessed June 17, 2019. http://hdl.handle.net/11295/77729.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Hellen, George K. “Service quality and customer satisfaction in Certified Public Accountant training institutions in Nairobi Kenya .” 2014. Web. 17 Jun 2019.

Vancouver:

Hellen GK. Service quality and customer satisfaction in Certified Public Accountant training institutions in Nairobi Kenya . [Internet] [Thesis]. University of Nairobi; 2014. [cited 2019 Jun 17]. Available from: http://hdl.handle.net/11295/77729.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Hellen GK. Service quality and customer satisfaction in Certified Public Accountant training institutions in Nairobi Kenya . [Thesis]. University of Nairobi; 2014. Available from: http://hdl.handle.net/11295/77729

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

[1] [2] [3] [4] [5] … [42]

.