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You searched for subject:(customer experience). Showing records 1 – 30 of 234 total matches.

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Jönköping University

1. Ullberg, Matilda; Greus, Alexandra. Does the Experience really matter in B2B? : A Qualitative Study on Customer Experience Management in B2B.

Degree: Jönköping International Business School, 2019, Jönköping University

  Background: The concept of Customer Experience Management (CEM) is growing as a marketing tool used in order to remain a competitive actor on the… (more)

Subjects/Keywords: customer experience; customer experience management; CEM; customer experience in B2B; Business Administration; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Ullberg, Matilda; Greus, A. (2019). Does the Experience really matter in B2B? : A Qualitative Study on Customer Experience Management in B2B. (Thesis). Jönköping University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-44041

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ullberg, Matilda; Greus, Alexandra. “Does the Experience really matter in B2B? : A Qualitative Study on Customer Experience Management in B2B.” 2019. Thesis, Jönköping University. Accessed March 06, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-44041.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ullberg, Matilda; Greus, Alexandra. “Does the Experience really matter in B2B? : A Qualitative Study on Customer Experience Management in B2B.” 2019. Web. 06 Mar 2021.

Vancouver:

Ullberg, Matilda; Greus A. Does the Experience really matter in B2B? : A Qualitative Study on Customer Experience Management in B2B. [Internet] [Thesis]. Jönköping University; 2019. [cited 2021 Mar 06]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-44041.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ullberg, Matilda; Greus A. Does the Experience really matter in B2B? : A Qualitative Study on Customer Experience Management in B2B. [Thesis]. Jönköping University; 2019. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-44041

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Cape Town

2. Hill, Michelle. The influence of employee engagement on customer experience in business-to business relationships.

Degree: Image, School of Management Studies, 2015, University of Cape Town

 A customer's overall experience of interaction with a firm can be influenced by a variety of antecedents including employee behaviour, and can affect a variety… (more)

Subjects/Keywords: Marketing; Customer Experience; Employee Engagement

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Hill, M. (2015). The influence of employee engagement on customer experience in business-to business relationships. (Thesis). University of Cape Town. Retrieved from http://hdl.handle.net/11427/16531

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Hill, Michelle. “The influence of employee engagement on customer experience in business-to business relationships.” 2015. Thesis, University of Cape Town. Accessed March 06, 2021. http://hdl.handle.net/11427/16531.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Hill, Michelle. “The influence of employee engagement on customer experience in business-to business relationships.” 2015. Web. 06 Mar 2021.

Vancouver:

Hill M. The influence of employee engagement on customer experience in business-to business relationships. [Internet] [Thesis]. University of Cape Town; 2015. [cited 2021 Mar 06]. Available from: http://hdl.handle.net/11427/16531.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Hill M. The influence of employee engagement on customer experience in business-to business relationships. [Thesis]. University of Cape Town; 2015. Available from: http://hdl.handle.net/11427/16531

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Delft University of Technology

3. Wu, Hoi San (author). Efteling: Innovative, while authentic and customer centric.

Degree: 2019, Delft University of Technology

There is a shift to the experience economy. Customers are increasingly craving unique experiences and authentic brands; brands that are real, sincere. Additionally, technological developments… (more)

Subjects/Keywords: authenticity; customer experience; technological innovation

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Wu, H. S. (. (2019). Efteling: Innovative, while authentic and customer centric. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:dcf5ef90-7533-48e4-9c86-1aa03c9e4b4a

Chicago Manual of Style (16th Edition):

Wu, Hoi San (author). “Efteling: Innovative, while authentic and customer centric.” 2019. Masters Thesis, Delft University of Technology. Accessed March 06, 2021. http://resolver.tudelft.nl/uuid:dcf5ef90-7533-48e4-9c86-1aa03c9e4b4a.

MLA Handbook (7th Edition):

Wu, Hoi San (author). “Efteling: Innovative, while authentic and customer centric.” 2019. Web. 06 Mar 2021.

Vancouver:

Wu HS(. Efteling: Innovative, while authentic and customer centric. [Internet] [Masters thesis]. Delft University of Technology; 2019. [cited 2021 Mar 06]. Available from: http://resolver.tudelft.nl/uuid:dcf5ef90-7533-48e4-9c86-1aa03c9e4b4a.

Council of Science Editors:

Wu HS(. Efteling: Innovative, while authentic and customer centric. [Masters Thesis]. Delft University of Technology; 2019. Available from: http://resolver.tudelft.nl/uuid:dcf5ef90-7533-48e4-9c86-1aa03c9e4b4a


Universidade Nova

4. Karanja, Faith Ngina. How to increase and attract more tourists into Kenya throught experiental marketing.

Degree: 2015, Universidade Nova

 This marketing plan project is a culmination of extensive strategies with the use of experiential marketing to address issues confronting the Kenyan tourism industry in… (more)

Subjects/Keywords: Experiential marketing; Customer experience; Brand experience

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Karanja, F. N. (2015). How to increase and attract more tourists into Kenya throught experiental marketing. (Thesis). Universidade Nova. Retrieved from http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/15229

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Karanja, Faith Ngina. “How to increase and attract more tourists into Kenya throught experiental marketing.” 2015. Thesis, Universidade Nova. Accessed March 06, 2021. http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/15229.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Karanja, Faith Ngina. “How to increase and attract more tourists into Kenya throught experiental marketing.” 2015. Web. 06 Mar 2021.

Vancouver:

Karanja FN. How to increase and attract more tourists into Kenya throught experiental marketing. [Internet] [Thesis]. Universidade Nova; 2015. [cited 2021 Mar 06]. Available from: http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/15229.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Karanja FN. How to increase and attract more tourists into Kenya throught experiental marketing. [Thesis]. Universidade Nova; 2015. Available from: http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/15229

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Manchester

5. Israel, Nor Farina binti. The impact of internal marketing on customer experience and the implication for business relationships.

Degree: 2016, University of Manchester

Customer experience is attracting increasing attention particularly with a focus on services in consumer markets (Gentile, Spiller & Noci 2007; Tynan and McKechnie 2009; Johnston… (more)

Subjects/Keywords: Internal Marketing; Customer Experience; Employee Experience

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Israel, N. F. b. (2016). The impact of internal marketing on customer experience and the implication for business relationships. (Doctoral Dissertation). University of Manchester. Retrieved from http://www.manchester.ac.uk/escholar/uk-ac-man-scw:294634

Chicago Manual of Style (16th Edition):

Israel, Nor Farina binti. “The impact of internal marketing on customer experience and the implication for business relationships.” 2016. Doctoral Dissertation, University of Manchester. Accessed March 06, 2021. http://www.manchester.ac.uk/escholar/uk-ac-man-scw:294634.

MLA Handbook (7th Edition):

Israel, Nor Farina binti. “The impact of internal marketing on customer experience and the implication for business relationships.” 2016. Web. 06 Mar 2021.

Vancouver:

Israel NFb. The impact of internal marketing on customer experience and the implication for business relationships. [Internet] [Doctoral dissertation]. University of Manchester; 2016. [cited 2021 Mar 06]. Available from: http://www.manchester.ac.uk/escholar/uk-ac-man-scw:294634.

Council of Science Editors:

Israel NFb. The impact of internal marketing on customer experience and the implication for business relationships. [Doctoral Dissertation]. University of Manchester; 2016. Available from: http://www.manchester.ac.uk/escholar/uk-ac-man-scw:294634


North-West University

6. Krüger, Stephanus Paulus. Customer perception on the effectiveness of customer centric sales channels in a financial cooperation in South Africa / Stephanus Paulus Krüger .

Degree: 2014, North-West University

 The main aim of the study was to determine which measurement tool, existing or adapted, would be able to determine the levels of customer centricity… (more)

Subjects/Keywords: Customer centric; Customer centricity; CES; NPS; EXQ; Customer satisfaction; Word of mouth; Loyalty; Customer experience

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Krüger, S. P. (2014). Customer perception on the effectiveness of customer centric sales channels in a financial cooperation in South Africa / Stephanus Paulus Krüger . (Thesis). North-West University. Retrieved from http://hdl.handle.net/10394/11185

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Krüger, Stephanus Paulus. “Customer perception on the effectiveness of customer centric sales channels in a financial cooperation in South Africa / Stephanus Paulus Krüger .” 2014. Thesis, North-West University. Accessed March 06, 2021. http://hdl.handle.net/10394/11185.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Krüger, Stephanus Paulus. “Customer perception on the effectiveness of customer centric sales channels in a financial cooperation in South Africa / Stephanus Paulus Krüger .” 2014. Web. 06 Mar 2021.

Vancouver:

Krüger SP. Customer perception on the effectiveness of customer centric sales channels in a financial cooperation in South Africa / Stephanus Paulus Krüger . [Internet] [Thesis]. North-West University; 2014. [cited 2021 Mar 06]. Available from: http://hdl.handle.net/10394/11185.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Krüger SP. Customer perception on the effectiveness of customer centric sales channels in a financial cooperation in South Africa / Stephanus Paulus Krüger . [Thesis]. North-West University; 2014. Available from: http://hdl.handle.net/10394/11185

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


North-West University

7. Neri, Joao Gabriel Fernandes. Evaluating value differentiation in the South African polymer market / Joao Gabriel Fernandes Neri .

Degree: 2014, North-West University

 The purpose of this study was to evaluate the value differentiation in the polymer industry in South Africa by rating the polymer customers’ experience in… (more)

Subjects/Keywords: Value Differentiation; Customer Perceived Value; Customer Satisfaction and Loyalty; Customer Value Proposition; Customer Experience

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Neri, J. G. F. (2014). Evaluating value differentiation in the South African polymer market / Joao Gabriel Fernandes Neri . (Thesis). North-West University. Retrieved from http://hdl.handle.net/10394/11918

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Neri, Joao Gabriel Fernandes. “Evaluating value differentiation in the South African polymer market / Joao Gabriel Fernandes Neri .” 2014. Thesis, North-West University. Accessed March 06, 2021. http://hdl.handle.net/10394/11918.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Neri, Joao Gabriel Fernandes. “Evaluating value differentiation in the South African polymer market / Joao Gabriel Fernandes Neri .” 2014. Web. 06 Mar 2021.

Vancouver:

Neri JGF. Evaluating value differentiation in the South African polymer market / Joao Gabriel Fernandes Neri . [Internet] [Thesis]. North-West University; 2014. [cited 2021 Mar 06]. Available from: http://hdl.handle.net/10394/11918.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Neri JGF. Evaluating value differentiation in the South African polymer market / Joao Gabriel Fernandes Neri . [Thesis]. North-West University; 2014. Available from: http://hdl.handle.net/10394/11918

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Loughborough University

8. AbedRabbo, Majd. Exploring the connected town centre shopping experience and its implications on patronage intentions.

Degree: PhD, 2020, Loughborough University

 Research on Customer Experience, more specifically the Shopping Experience, received substantial attention from academics and practitioners due to its conceptualised implications on retail performance. Nowadays,… (more)

Subjects/Keywords: Customer Experience; Town centres; Shopping experience; Patronage; Connected Experience; Digital integration

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

AbedRabbo, M. (2020). Exploring the connected town centre shopping experience and its implications on patronage intentions. (Doctoral Dissertation). Loughborough University. Retrieved from https://doi.org/10.26174/thesis.lboro.12525575.v1 ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.813003

Chicago Manual of Style (16th Edition):

AbedRabbo, Majd. “Exploring the connected town centre shopping experience and its implications on patronage intentions.” 2020. Doctoral Dissertation, Loughborough University. Accessed March 06, 2021. https://doi.org/10.26174/thesis.lboro.12525575.v1 ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.813003.

MLA Handbook (7th Edition):

AbedRabbo, Majd. “Exploring the connected town centre shopping experience and its implications on patronage intentions.” 2020. Web. 06 Mar 2021.

Vancouver:

AbedRabbo M. Exploring the connected town centre shopping experience and its implications on patronage intentions. [Internet] [Doctoral dissertation]. Loughborough University; 2020. [cited 2021 Mar 06]. Available from: https://doi.org/10.26174/thesis.lboro.12525575.v1 ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.813003.

Council of Science Editors:

AbedRabbo M. Exploring the connected town centre shopping experience and its implications on patronage intentions. [Doctoral Dissertation]. Loughborough University; 2020. Available from: https://doi.org/10.26174/thesis.lboro.12525575.v1 ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.813003


University of Manchester

9. De Oliveira, Valdemir. Customer Experience Quality - An assessment in the context of the insurance and logistics industries in the UK.

Degree: 2015, University of Manchester

 There is growing awareness of the role of contextual factors in shaping service research, particularly in customer value (Vargo et al., 2008) and service experience(more)

Subjects/Keywords: Customer Experience; Service Quality; Credence Theory

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

De Oliveira, V. (2015). Customer Experience Quality - An assessment in the context of the insurance and logistics industries in the UK. (Doctoral Dissertation). University of Manchester. Retrieved from http://www.manchester.ac.uk/escholar/uk-ac-man-scw:267447

Chicago Manual of Style (16th Edition):

De Oliveira, Valdemir. “Customer Experience Quality - An assessment in the context of the insurance and logistics industries in the UK.” 2015. Doctoral Dissertation, University of Manchester. Accessed March 06, 2021. http://www.manchester.ac.uk/escholar/uk-ac-man-scw:267447.

MLA Handbook (7th Edition):

De Oliveira, Valdemir. “Customer Experience Quality - An assessment in the context of the insurance and logistics industries in the UK.” 2015. Web. 06 Mar 2021.

Vancouver:

De Oliveira V. Customer Experience Quality - An assessment in the context of the insurance and logistics industries in the UK. [Internet] [Doctoral dissertation]. University of Manchester; 2015. [cited 2021 Mar 06]. Available from: http://www.manchester.ac.uk/escholar/uk-ac-man-scw:267447.

Council of Science Editors:

De Oliveira V. Customer Experience Quality - An assessment in the context of the insurance and logistics industries in the UK. [Doctoral Dissertation]. University of Manchester; 2015. Available from: http://www.manchester.ac.uk/escholar/uk-ac-man-scw:267447


University of Nairobi

10. Ondieki, Henry Maranga. The effect of customer experience strategy on the performance of Kenya Commercial Bank limited .

Degree: 2011, University of Nairobi

 The banking industry in Kenya has witnessed a tremendous growth in the last decade. This has led to an increase in the number of banks… (more)

Subjects/Keywords: Customer experience; Performance; Kenya Commercial Bank (KCB)

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Ondieki, H. M. (2011). The effect of customer experience strategy on the performance of Kenya Commercial Bank limited . (Thesis). University of Nairobi. Retrieved from http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12184

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ondieki, Henry Maranga. “The effect of customer experience strategy on the performance of Kenya Commercial Bank limited .” 2011. Thesis, University of Nairobi. Accessed March 06, 2021. http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12184.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ondieki, Henry Maranga. “The effect of customer experience strategy on the performance of Kenya Commercial Bank limited .” 2011. Web. 06 Mar 2021.

Vancouver:

Ondieki HM. The effect of customer experience strategy on the performance of Kenya Commercial Bank limited . [Internet] [Thesis]. University of Nairobi; 2011. [cited 2021 Mar 06]. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12184.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ondieki HM. The effect of customer experience strategy on the performance of Kenya Commercial Bank limited . [Thesis]. University of Nairobi; 2011. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12184

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

11. Chen, Meng-hsiu. Applying Innovation Technologies to enhance Customer Experience in Fast Food Industry.

Degree: Master, College of Management (Executive Master in Business Administration), 2018, NSYSU

 Restaurant Business is an important part of the Service Industry and an indispensable part of our social life. With economic growth, cultural interaction and technology… (more)

Subjects/Keywords: Innovative Technologies; Customer Experience; Service Blueprint

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Chen, M. (2018). Applying Innovation Technologies to enhance Customer Experience in Fast Food Industry. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0630118-144700

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Chen, Meng-hsiu. “Applying Innovation Technologies to enhance Customer Experience in Fast Food Industry.” 2018. Thesis, NSYSU. Accessed March 06, 2021. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0630118-144700.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Chen, Meng-hsiu. “Applying Innovation Technologies to enhance Customer Experience in Fast Food Industry.” 2018. Web. 06 Mar 2021.

Vancouver:

Chen M. Applying Innovation Technologies to enhance Customer Experience in Fast Food Industry. [Internet] [Thesis]. NSYSU; 2018. [cited 2021 Mar 06]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0630118-144700.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Chen M. Applying Innovation Technologies to enhance Customer Experience in Fast Food Industry. [Thesis]. NSYSU; 2018. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0630118-144700

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Exeter

12. Low, Nicholas Mark. Exploring how organisations design for customer experience in non-hedonic service contexts.

Degree: PhD, 2017, University of Exeter

Customer experience is one strategic option for organisations wishing to differentiate their service offering. Little research however has been conducted to explain how service design… (more)

Subjects/Keywords: 658; Service Design; Customer Experience; Flow

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Low, N. M. (2017). Exploring how organisations design for customer experience in non-hedonic service contexts. (Doctoral Dissertation). University of Exeter. Retrieved from http://hdl.handle.net/10871/32383

Chicago Manual of Style (16th Edition):

Low, Nicholas Mark. “Exploring how organisations design for customer experience in non-hedonic service contexts.” 2017. Doctoral Dissertation, University of Exeter. Accessed March 06, 2021. http://hdl.handle.net/10871/32383.

MLA Handbook (7th Edition):

Low, Nicholas Mark. “Exploring how organisations design for customer experience in non-hedonic service contexts.” 2017. Web. 06 Mar 2021.

Vancouver:

Low NM. Exploring how organisations design for customer experience in non-hedonic service contexts. [Internet] [Doctoral dissertation]. University of Exeter; 2017. [cited 2021 Mar 06]. Available from: http://hdl.handle.net/10871/32383.

Council of Science Editors:

Low NM. Exploring how organisations design for customer experience in non-hedonic service contexts. [Doctoral Dissertation]. University of Exeter; 2017. Available from: http://hdl.handle.net/10871/32383


University of Manchester

13. De Oliveira, Valdemir. Customer experience quality : an assessment in the context of the insurance and logistics industries in the UK.

Degree: PhD, 2015, University of Manchester

 There is growing awareness of the role of contextual factors in shaping service research, particularly in customer value (Vargo et al., 2008) and service experience(more)

Subjects/Keywords: Customer Experience; Service Quality; Credence Theory

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

De Oliveira, V. (2015). Customer experience quality : an assessment in the context of the insurance and logistics industries in the UK. (Doctoral Dissertation). University of Manchester. Retrieved from https://www.research.manchester.ac.uk/portal/en/theses/customer-experience-quality – an-assessment-in-the-context-of-the-insurance-and-logistics-industries-in-the-uk(e6a91f27-2604-4202-aac4-20f1a56e9054).html ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.809287

Chicago Manual of Style (16th Edition):

De Oliveira, Valdemir. “Customer experience quality : an assessment in the context of the insurance and logistics industries in the UK.” 2015. Doctoral Dissertation, University of Manchester. Accessed March 06, 2021. https://www.research.manchester.ac.uk/portal/en/theses/customer-experience-quality – an-assessment-in-the-context-of-the-insurance-and-logistics-industries-in-the-uk(e6a91f27-2604-4202-aac4-20f1a56e9054).html ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.809287.

MLA Handbook (7th Edition):

De Oliveira, Valdemir. “Customer experience quality : an assessment in the context of the insurance and logistics industries in the UK.” 2015. Web. 06 Mar 2021.

Vancouver:

De Oliveira V. Customer experience quality : an assessment in the context of the insurance and logistics industries in the UK. [Internet] [Doctoral dissertation]. University of Manchester; 2015. [cited 2021 Mar 06]. Available from: https://www.research.manchester.ac.uk/portal/en/theses/customer-experience-quality – an-assessment-in-the-context-of-the-insurance-and-logistics-industries-in-the-uk(e6a91f27-2604-4202-aac4-20f1a56e9054).html ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.809287.

Council of Science Editors:

De Oliveira V. Customer experience quality : an assessment in the context of the insurance and logistics industries in the UK. [Doctoral Dissertation]. University of Manchester; 2015. Available from: https://www.research.manchester.ac.uk/portal/en/theses/customer-experience-quality – an-assessment-in-the-context-of-the-insurance-and-logistics-industries-in-the-uk(e6a91f27-2604-4202-aac4-20f1a56e9054).html ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.809287


University of Manchester

14. Shi, Mengxia. The ‘Pop-up’ Concept: Managing the Temporality of Brand Experiences.

Degree: 2017, University of Manchester

 ‘Pop-up’ is essentially a very simple concept: a temporary retail-oriented setting/territory designed to foster a direct customer-brand interaction for a limited period. In recent years… (more)

Subjects/Keywords: pop-up; territory; customer experience; retail environment

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Shi, M. (2017). The ‘Pop-up’ Concept: Managing the Temporality of Brand Experiences. (Doctoral Dissertation). University of Manchester. Retrieved from http://www.manchester.ac.uk/escholar/uk-ac-man-scw:309680

Chicago Manual of Style (16th Edition):

Shi, Mengxia. “The ‘Pop-up’ Concept: Managing the Temporality of Brand Experiences.” 2017. Doctoral Dissertation, University of Manchester. Accessed March 06, 2021. http://www.manchester.ac.uk/escholar/uk-ac-man-scw:309680.

MLA Handbook (7th Edition):

Shi, Mengxia. “The ‘Pop-up’ Concept: Managing the Temporality of Brand Experiences.” 2017. Web. 06 Mar 2021.

Vancouver:

Shi M. The ‘Pop-up’ Concept: Managing the Temporality of Brand Experiences. [Internet] [Doctoral dissertation]. University of Manchester; 2017. [cited 2021 Mar 06]. Available from: http://www.manchester.ac.uk/escholar/uk-ac-man-scw:309680.

Council of Science Editors:

Shi M. The ‘Pop-up’ Concept: Managing the Temporality of Brand Experiences. [Doctoral Dissertation]. University of Manchester; 2017. Available from: http://www.manchester.ac.uk/escholar/uk-ac-man-scw:309680


University of Manchester

15. Shi, Mengxia. The 'pop-up' concept : managing the temporality of brand experiences.

Degree: PhD, 2017, University of Manchester

 'Pop-up' is essentially a very simple concept: a temporary retail-oriented setting/territory designed to foster a direct customer-brand interaction for a limited period. In recent years… (more)

Subjects/Keywords: pop-up; territory; customer experience; retail environment

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Shi, M. (2017). The 'pop-up' concept : managing the temporality of brand experiences. (Doctoral Dissertation). University of Manchester. Retrieved from https://www.research.manchester.ac.uk/portal/en/theses/the-apopupa-concept-managing-the-temporality-of-brand-experiences(34e34dc1-030d-4866-a98c-dbf6a7722a8a).html ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.822956

Chicago Manual of Style (16th Edition):

Shi, Mengxia. “The 'pop-up' concept : managing the temporality of brand experiences.” 2017. Doctoral Dissertation, University of Manchester. Accessed March 06, 2021. https://www.research.manchester.ac.uk/portal/en/theses/the-apopupa-concept-managing-the-temporality-of-brand-experiences(34e34dc1-030d-4866-a98c-dbf6a7722a8a).html ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.822956.

MLA Handbook (7th Edition):

Shi, Mengxia. “The 'pop-up' concept : managing the temporality of brand experiences.” 2017. Web. 06 Mar 2021.

Vancouver:

Shi M. The 'pop-up' concept : managing the temporality of brand experiences. [Internet] [Doctoral dissertation]. University of Manchester; 2017. [cited 2021 Mar 06]. Available from: https://www.research.manchester.ac.uk/portal/en/theses/the-apopupa-concept-managing-the-temporality-of-brand-experiences(34e34dc1-030d-4866-a98c-dbf6a7722a8a).html ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.822956.

Council of Science Editors:

Shi M. The 'pop-up' concept : managing the temporality of brand experiences. [Doctoral Dissertation]. University of Manchester; 2017. Available from: https://www.research.manchester.ac.uk/portal/en/theses/the-apopupa-concept-managing-the-temporality-of-brand-experiences(34e34dc1-030d-4866-a98c-dbf6a7722a8a).html ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.822956


NSYSU

16. Jhu, Jhih-Syuan. The Influence of Qualia Space Design and Experienced Value on Customer Satisfaction and Customer Loyalty: A Case of IKEA.

Degree: Master, Business Management, 2012, NSYSU

 In these years, peopleâs standard of living began to increase, so that the pattern of consumption is different from past way that pursued to meet… (more)

Subjects/Keywords: customer satisfaction; experience value; qualia space design; customer loyalty; experience marketing; tangible of service quality

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Jhu, J. (2012). The Influence of Qualia Space Design and Experienced Value on Customer Satisfaction and Customer Loyalty: A Case of IKEA. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-1112112-142531

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Jhu, Jhih-Syuan. “The Influence of Qualia Space Design and Experienced Value on Customer Satisfaction and Customer Loyalty: A Case of IKEA.” 2012. Thesis, NSYSU. Accessed March 06, 2021. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-1112112-142531.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Jhu, Jhih-Syuan. “The Influence of Qualia Space Design and Experienced Value on Customer Satisfaction and Customer Loyalty: A Case of IKEA.” 2012. Web. 06 Mar 2021.

Vancouver:

Jhu J. The Influence of Qualia Space Design and Experienced Value on Customer Satisfaction and Customer Loyalty: A Case of IKEA. [Internet] [Thesis]. NSYSU; 2012. [cited 2021 Mar 06]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-1112112-142531.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Jhu J. The Influence of Qualia Space Design and Experienced Value on Customer Satisfaction and Customer Loyalty: A Case of IKEA. [Thesis]. NSYSU; 2012. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-1112112-142531

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

17. Lin, Yu-Chu. Research of Customer Experience and Customer Loyalty of Fitness Club.

Degree: Master, Business Management, 2018, NSYSU

 The object of this study is to figure out the relationship between Customer Experience and Customer Loyalty. According to Customer Relationship Management theory, Relational Bonds,… (more)

Subjects/Keywords: Customer Loyalty; Customer Satisfaction; Fitness Club; Service Quality; Relational Bonds; Relational Quality; Customer Experience

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Lin, Y. (2018). Research of Customer Experience and Customer Loyalty of Fitness Club. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0102118-133341

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lin, Yu-Chu. “Research of Customer Experience and Customer Loyalty of Fitness Club.” 2018. Thesis, NSYSU. Accessed March 06, 2021. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0102118-133341.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lin, Yu-Chu. “Research of Customer Experience and Customer Loyalty of Fitness Club.” 2018. Web. 06 Mar 2021.

Vancouver:

Lin Y. Research of Customer Experience and Customer Loyalty of Fitness Club. [Internet] [Thesis]. NSYSU; 2018. [cited 2021 Mar 06]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0102118-133341.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lin Y. Research of Customer Experience and Customer Loyalty of Fitness Club. [Thesis]. NSYSU; 2018. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0102118-133341

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Delft University of Technology

18. Hagen, William (author). Delivering B2B experiences that make Exact stand out: A participatory learning approach to Customer Journey Management.

Degree: 2020, Delft University of Technology

 As the B2B environment of the Software as a Service (SaaS) industry is changing more rapidly than ever, Exact needs to constantly adapt to these… (more)

Subjects/Keywords: strategic design; customer journey; customer journey management; game design; Exact Software; customer experience

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Hagen, W. (. (2020). Delivering B2B experiences that make Exact stand out: A participatory learning approach to Customer Journey Management. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:3a2002bf-146a-42fe-9123-1e02ee103ee7

Chicago Manual of Style (16th Edition):

Hagen, William (author). “Delivering B2B experiences that make Exact stand out: A participatory learning approach to Customer Journey Management.” 2020. Masters Thesis, Delft University of Technology. Accessed March 06, 2021. http://resolver.tudelft.nl/uuid:3a2002bf-146a-42fe-9123-1e02ee103ee7.

MLA Handbook (7th Edition):

Hagen, William (author). “Delivering B2B experiences that make Exact stand out: A participatory learning approach to Customer Journey Management.” 2020. Web. 06 Mar 2021.

Vancouver:

Hagen W(. Delivering B2B experiences that make Exact stand out: A participatory learning approach to Customer Journey Management. [Internet] [Masters thesis]. Delft University of Technology; 2020. [cited 2021 Mar 06]. Available from: http://resolver.tudelft.nl/uuid:3a2002bf-146a-42fe-9123-1e02ee103ee7.

Council of Science Editors:

Hagen W(. Delivering B2B experiences that make Exact stand out: A participatory learning approach to Customer Journey Management. [Masters Thesis]. Delft University of Technology; 2020. Available from: http://resolver.tudelft.nl/uuid:3a2002bf-146a-42fe-9123-1e02ee103ee7


Uppsala University

19. Ibegbulem, Anna. Managing Customer Loyalty in the Digital Era of the Banking Industry.

Degree: Business Studies, 2017, Uppsala University

  The Swedish banking industry is in the midst of digital disruption and face new EU directives, which may alter the financial market. It is… (more)

Subjects/Keywords: Banking; Customer Loyalty; Customer Satisfaction; Trust; Image and Customer Experience; Business Administration; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Ibegbulem, A. (2017). Managing Customer Loyalty in the Digital Era of the Banking Industry. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-325654

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ibegbulem, Anna. “Managing Customer Loyalty in the Digital Era of the Banking Industry.” 2017. Thesis, Uppsala University. Accessed March 06, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-325654.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ibegbulem, Anna. “Managing Customer Loyalty in the Digital Era of the Banking Industry.” 2017. Web. 06 Mar 2021.

Vancouver:

Ibegbulem A. Managing Customer Loyalty in the Digital Era of the Banking Industry. [Internet] [Thesis]. Uppsala University; 2017. [cited 2021 Mar 06]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-325654.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ibegbulem A. Managing Customer Loyalty in the Digital Era of the Banking Industry. [Thesis]. Uppsala University; 2017. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-325654

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

20. shareef, Haidar. Identification of performance gaps in service interactions that influence customer satisfaction.

Degree: 2014, , Department of Industrial Economics

This thesis project is aimed to investigate how gaps in the form of mistakes and flaws can be identified and minimized during customer service… (more)

Subjects/Keywords: Customer Service; Customer Satisfaction; Service Strategy; Service Concept; Customer Experience; Service Quality; Service Quality Gaps

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

shareef, H. (2014). Identification of performance gaps in service interactions that influence customer satisfaction. (Thesis). , Department of Industrial Economics. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1975

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

shareef, Haidar. “Identification of performance gaps in service interactions that influence customer satisfaction.” 2014. Thesis, , Department of Industrial Economics. Accessed March 06, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1975.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

shareef, Haidar. “Identification of performance gaps in service interactions that influence customer satisfaction.” 2014. Web. 06 Mar 2021.

Vancouver:

shareef H. Identification of performance gaps in service interactions that influence customer satisfaction. [Internet] [Thesis]. , Department of Industrial Economics; 2014. [cited 2021 Mar 06]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1975.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

shareef H. Identification of performance gaps in service interactions that influence customer satisfaction. [Thesis]. , Department of Industrial Economics; 2014. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1975

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Linnaeus University

21. Andersson, Joakim; Runesson, Linus. The power of in-store technology : A qualitative study about how in-store technology creates value for Swedish retail companies and their customers.

Degree: Marketing, 2020, Linnaeus University

  With an ongoing development in technology, retailers faces new challenges in terms of higher customer expectations. To meet these expectations, retail companies can use… (more)

Subjects/Keywords: Convenience; Customer engagement; Customer experience; Customer value; Frontline employees; In-store technology; Business Administration; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Andersson, Joakim; Runesson, L. (2020). The power of in-store technology : A qualitative study about how in-store technology creates value for Swedish retail companies and their customers. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-95755

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Andersson, Joakim; Runesson, Linus. “The power of in-store technology : A qualitative study about how in-store technology creates value for Swedish retail companies and their customers.” 2020. Thesis, Linnaeus University. Accessed March 06, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-95755.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Andersson, Joakim; Runesson, Linus. “The power of in-store technology : A qualitative study about how in-store technology creates value for Swedish retail companies and their customers.” 2020. Web. 06 Mar 2021.

Vancouver:

Andersson, Joakim; Runesson L. The power of in-store technology : A qualitative study about how in-store technology creates value for Swedish retail companies and their customers. [Internet] [Thesis]. Linnaeus University; 2020. [cited 2021 Mar 06]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-95755.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Andersson, Joakim; Runesson L. The power of in-store technology : A qualitative study about how in-store technology creates value for Swedish retail companies and their customers. [Thesis]. Linnaeus University; 2020. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-95755

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Oklahoma

22. Carter, Charlotte. District Support of Teachers, Leaders, and Schools: An Evaluation of a Service Culture Program in an Urban, Midwestern School District.

Degree: EdD, 2020, University of Oklahoma

 Some scholars believe district offices are primarily a compliance-driven, bureaucratic hindrance to transformational change. Other scholars believe that districts can play a key role in… (more)

Subjects/Keywords: Service Culture; Customer Service; District Office Service; Central Office Customer Service; Education Customer Experience

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Carter, C. (2020). District Support of Teachers, Leaders, and Schools: An Evaluation of a Service Culture Program in an Urban, Midwestern School District. (Doctoral Dissertation). University of Oklahoma. Retrieved from http://hdl.handle.net/11244/324390

Chicago Manual of Style (16th Edition):

Carter, Charlotte. “District Support of Teachers, Leaders, and Schools: An Evaluation of a Service Culture Program in an Urban, Midwestern School District.” 2020. Doctoral Dissertation, University of Oklahoma. Accessed March 06, 2021. http://hdl.handle.net/11244/324390.

MLA Handbook (7th Edition):

Carter, Charlotte. “District Support of Teachers, Leaders, and Schools: An Evaluation of a Service Culture Program in an Urban, Midwestern School District.” 2020. Web. 06 Mar 2021.

Vancouver:

Carter C. District Support of Teachers, Leaders, and Schools: An Evaluation of a Service Culture Program in an Urban, Midwestern School District. [Internet] [Doctoral dissertation]. University of Oklahoma; 2020. [cited 2021 Mar 06]. Available from: http://hdl.handle.net/11244/324390.

Council of Science Editors:

Carter C. District Support of Teachers, Leaders, and Schools: An Evaluation of a Service Culture Program in an Urban, Midwestern School District. [Doctoral Dissertation]. University of Oklahoma; 2020. Available from: http://hdl.handle.net/11244/324390


NSYSU

23. Hofbauer, Stefan. Customer Experience Management â Enhancing Customer Experience with the example of KTM.

Degree: Master, Master of Business Administration Program in International Business, 2017, NSYSU

 This paper focuses on customer experience management in the case of KTM. The research question is about enhancing the customer experience and finding new potential… (more)

Subjects/Keywords: motorcycle tours; customer relationship management; events; motorcyclists; Customer experience management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Hofbauer, S. (2017). Customer Experience Management â Enhancing Customer Experience with the example of KTM. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0417117-012517

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Hofbauer, Stefan. “Customer Experience Management â Enhancing Customer Experience with the example of KTM.” 2017. Thesis, NSYSU. Accessed March 06, 2021. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0417117-012517.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Hofbauer, Stefan. “Customer Experience Management â Enhancing Customer Experience with the example of KTM.” 2017. Web. 06 Mar 2021.

Vancouver:

Hofbauer S. Customer Experience Management â Enhancing Customer Experience with the example of KTM. [Internet] [Thesis]. NSYSU; 2017. [cited 2021 Mar 06]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0417117-012517.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Hofbauer S. Customer Experience Management â Enhancing Customer Experience with the example of KTM. [Thesis]. NSYSU; 2017. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0417117-012517

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Purdue University

24. Si, Yuan. Tourist-tourist Gaze in Cruise Travel: The Case of Chinese Travelers.

Degree: MS, Hospitality and Tourism Management, 2015, Purdue University

 By applying in-depth interviews with recent Chinese cruise tourists, this study investigates the slightly examined topic in tourism research—tourist-tourist gaze. This study examines tourist-tourist gaze… (more)

Subjects/Keywords: customer-customer interaction; tourist experience; tourist-tourist gaze

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Si, Y. (2015). Tourist-tourist Gaze in Cruise Travel: The Case of Chinese Travelers. (Thesis). Purdue University. Retrieved from https://docs.lib.purdue.edu/open_access_theses/1235

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Si, Yuan. “Tourist-tourist Gaze in Cruise Travel: The Case of Chinese Travelers.” 2015. Thesis, Purdue University. Accessed March 06, 2021. https://docs.lib.purdue.edu/open_access_theses/1235.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Si, Yuan. “Tourist-tourist Gaze in Cruise Travel: The Case of Chinese Travelers.” 2015. Web. 06 Mar 2021.

Vancouver:

Si Y. Tourist-tourist Gaze in Cruise Travel: The Case of Chinese Travelers. [Internet] [Thesis]. Purdue University; 2015. [cited 2021 Mar 06]. Available from: https://docs.lib.purdue.edu/open_access_theses/1235.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Si Y. Tourist-tourist Gaze in Cruise Travel: The Case of Chinese Travelers. [Thesis]. Purdue University; 2015. Available from: https://docs.lib.purdue.edu/open_access_theses/1235

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

25. Levasseur, Mikaela. Whose Idea was that? A Study Investigating the Effect of the Source of Inspiring Content on Purchase Intentions.

Degree: MS, Department of Marketing and Consumer Studies, 2018, University of Guelph

 The overall objective of this research project was to determine whether inspiring content from an external source has a significantly higher impact on purchase intentions… (more)

Subjects/Keywords: Customer Inspiration; Customer Experience

…investigate the body of literature on customer experience, with a focus on a related construct… …customer inspiration as it relates to the customer experience, followed by an overview of the… …mechanisms used to predict the hypotheses in this research. 2.1 Customer Experience Creating a… …positive customer experience is now a leading management objective (Lemon & Verhoef, 2016… …x29;. Research investigating the customer experience is increasingly important as academics… 

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Levasseur, M. (2018). Whose Idea was that? A Study Investigating the Effect of the Source of Inspiring Content on Purchase Intentions. (Masters Thesis). University of Guelph. Retrieved from https://atrium.lib.uoguelph.ca/xmlui/handle/10214/12607

Chicago Manual of Style (16th Edition):

Levasseur, Mikaela. “Whose Idea was that? A Study Investigating the Effect of the Source of Inspiring Content on Purchase Intentions.” 2018. Masters Thesis, University of Guelph. Accessed March 06, 2021. https://atrium.lib.uoguelph.ca/xmlui/handle/10214/12607.

MLA Handbook (7th Edition):

Levasseur, Mikaela. “Whose Idea was that? A Study Investigating the Effect of the Source of Inspiring Content on Purchase Intentions.” 2018. Web. 06 Mar 2021.

Vancouver:

Levasseur M. Whose Idea was that? A Study Investigating the Effect of the Source of Inspiring Content on Purchase Intentions. [Internet] [Masters thesis]. University of Guelph; 2018. [cited 2021 Mar 06]. Available from: https://atrium.lib.uoguelph.ca/xmlui/handle/10214/12607.

Council of Science Editors:

Levasseur M. Whose Idea was that? A Study Investigating the Effect of the Source of Inspiring Content on Purchase Intentions. [Masters Thesis]. University of Guelph; 2018. Available from: https://atrium.lib.uoguelph.ca/xmlui/handle/10214/12607


University of Adelaide

26. Altschwager, Teagan Lynette. Branded marketing events: the influence of event experience on customer engagement.

Degree: 2015, University of Adelaide

 This thesis investigates the role of branded marketing events (BMEs) in facilitating customer engagement. As business environments become more dynamic and interactive, customers are seeking… (more)

Subjects/Keywords: customer engagement; marketing events; customer experience; wine events

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Altschwager, T. L. (2015). Branded marketing events: the influence of event experience on customer engagement. (Thesis). University of Adelaide. Retrieved from http://hdl.handle.net/2440/93501

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Altschwager, Teagan Lynette. “Branded marketing events: the influence of event experience on customer engagement.” 2015. Thesis, University of Adelaide. Accessed March 06, 2021. http://hdl.handle.net/2440/93501.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Altschwager, Teagan Lynette. “Branded marketing events: the influence of event experience on customer engagement.” 2015. Web. 06 Mar 2021.

Vancouver:

Altschwager TL. Branded marketing events: the influence of event experience on customer engagement. [Internet] [Thesis]. University of Adelaide; 2015. [cited 2021 Mar 06]. Available from: http://hdl.handle.net/2440/93501.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Altschwager TL. Branded marketing events: the influence of event experience on customer engagement. [Thesis]. University of Adelaide; 2015. Available from: http://hdl.handle.net/2440/93501

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

27. Manselius, Sarianna. Developing Vierumäki Day Spa’s business by using Customer Journey Map and Business Model Canvas.

Degree: 2018, Haaga-Helia ammattikorkeakoulu

 Vierumäki’s Day Spa & Massage offers a unique combination of sports treatments and pampering specializing in holistic wellbeing for the body and mind. Day Spa… (more)

Subjects/Keywords: beauty business; canvas; customer experience; customer journey map; service design

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Manselius, S. (2018). Developing Vierumäki Day Spa’s business by using Customer Journey Map and Business Model Canvas. (Thesis). Haaga-Helia ammattikorkeakoulu. Retrieved from http://www.theseus.fi/handle/10024/145114

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Manselius, Sarianna. “Developing Vierumäki Day Spa’s business by using Customer Journey Map and Business Model Canvas.” 2018. Thesis, Haaga-Helia ammattikorkeakoulu. Accessed March 06, 2021. http://www.theseus.fi/handle/10024/145114.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Manselius, Sarianna. “Developing Vierumäki Day Spa’s business by using Customer Journey Map and Business Model Canvas.” 2018. Web. 06 Mar 2021.

Vancouver:

Manselius S. Developing Vierumäki Day Spa’s business by using Customer Journey Map and Business Model Canvas. [Internet] [Thesis]. Haaga-Helia ammattikorkeakoulu; 2018. [cited 2021 Mar 06]. Available from: http://www.theseus.fi/handle/10024/145114.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Manselius S. Developing Vierumäki Day Spa’s business by using Customer Journey Map and Business Model Canvas. [Thesis]. Haaga-Helia ammattikorkeakoulu; 2018. Available from: http://www.theseus.fi/handle/10024/145114

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Newcastle

28. Rahman, Syed Mahmudur. Measuring customers’ perception of omnichannel retail quality and assessing its impact on customer engagement.

Degree: PhD, 2019, University of Newcastle

Research Doctorate - Doctor of Philosophy (PhD)

In two essays, this thesis addresses the critical need for understanding and measuring the customer experience in an… (more)

Subjects/Keywords: omnichannel retailing; quality; customer experience measurement; scale development; customer engagement measurement

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Rahman, S. M. (2019). Measuring customers’ perception of omnichannel retail quality and assessing its impact on customer engagement. (Doctoral Dissertation). University of Newcastle. Retrieved from http://hdl.handle.net/1959.13/1411977

Chicago Manual of Style (16th Edition):

Rahman, Syed Mahmudur. “Measuring customers’ perception of omnichannel retail quality and assessing its impact on customer engagement.” 2019. Doctoral Dissertation, University of Newcastle. Accessed March 06, 2021. http://hdl.handle.net/1959.13/1411977.

MLA Handbook (7th Edition):

Rahman, Syed Mahmudur. “Measuring customers’ perception of omnichannel retail quality and assessing its impact on customer engagement.” 2019. Web. 06 Mar 2021.

Vancouver:

Rahman SM. Measuring customers’ perception of omnichannel retail quality and assessing its impact on customer engagement. [Internet] [Doctoral dissertation]. University of Newcastle; 2019. [cited 2021 Mar 06]. Available from: http://hdl.handle.net/1959.13/1411977.

Council of Science Editors:

Rahman SM. Measuring customers’ perception of omnichannel retail quality and assessing its impact on customer engagement. [Doctoral Dissertation]. University of Newcastle; 2019. Available from: http://hdl.handle.net/1959.13/1411977


KTH

29. Pettersson, John. Unifying the offline and online customer experience : An exploratory study of omni channel customer experience in furniture retail industry in Sweden.

Degree: Computer Science and Communication (CSC), 2015, KTH

  This study attempts to identify possibilities for creating a unified offline and online customer experience across communication channels in a retail company. With the… (more)

Subjects/Keywords: omni channel customer experience; omni channel; retail; furniture retail; online customer experience; omni channel customer experience; retail customer experience; customer experience; omni channel; omni; experience; customer; Media and Communication Technology; Medieteknik

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Pettersson, J. (2015). Unifying the offline and online customer experience : An exploratory study of omni channel customer experience in furniture retail industry in Sweden. (Thesis). KTH. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-171040

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Pettersson, John. “Unifying the offline and online customer experience : An exploratory study of omni channel customer experience in furniture retail industry in Sweden.” 2015. Thesis, KTH. Accessed March 06, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-171040.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Pettersson, John. “Unifying the offline and online customer experience : An exploratory study of omni channel customer experience in furniture retail industry in Sweden.” 2015. Web. 06 Mar 2021.

Vancouver:

Pettersson J. Unifying the offline and online customer experience : An exploratory study of omni channel customer experience in furniture retail industry in Sweden. [Internet] [Thesis]. KTH; 2015. [cited 2021 Mar 06]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-171040.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Pettersson J. Unifying the offline and online customer experience : An exploratory study of omni channel customer experience in furniture retail industry in Sweden. [Thesis]. KTH; 2015. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-171040

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Vilnius University

30. Verbauskienė, Lina. Effect of customer experience on satisfaction and intentions of hospitality customers.

Degree: PhD, Marketing and Administration, 2014, Vilnius University

The analysis of the concept of customer experience, the types and peculiarities of customer experience, the concepts of experience and experiential marketing, the meaning and… (more)

Subjects/Keywords: Customer experience; Hospitality services; Experience marketing; Customer satisfaction; Customer intentions; Vartotojų patirtis; Svetingumo paslaugos; Patirties marketingas; Vartotojų pasitenkinimas; Vartotojų ketinimai

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Verbauskienė, L. (2014). Effect of customer experience on satisfaction and intentions of hospitality customers. (Doctoral Dissertation). Vilnius University. Retrieved from http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2014~D_20141222_102513-16573 ;

Chicago Manual of Style (16th Edition):

Verbauskienė, Lina. “Effect of customer experience on satisfaction and intentions of hospitality customers.” 2014. Doctoral Dissertation, Vilnius University. Accessed March 06, 2021. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2014~D_20141222_102513-16573 ;.

MLA Handbook (7th Edition):

Verbauskienė, Lina. “Effect of customer experience on satisfaction and intentions of hospitality customers.” 2014. Web. 06 Mar 2021.

Vancouver:

Verbauskienė L. Effect of customer experience on satisfaction and intentions of hospitality customers. [Internet] [Doctoral dissertation]. Vilnius University; 2014. [cited 2021 Mar 06]. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2014~D_20141222_102513-16573 ;.

Council of Science Editors:

Verbauskienė L. Effect of customer experience on satisfaction and intentions of hospitality customers. [Doctoral Dissertation]. Vilnius University; 2014. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2014~D_20141222_102513-16573 ;

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