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You searched for subject:(customer experience). Showing records 1 – 30 of 193 total matches.

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Delft University of Technology

1. Schanz, J. J. Kick-start for the KLM Customer Experience Organization:.

Degree: 2016, Delft University of Technology

 The Challenge Because of high financial pressure and other reasons, KLM has chosen to transform into a customer experience (CX) focused company. This means that… (more)

Subjects/Keywords: Customer Experience

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APA (6th Edition):

Schanz, J. J. (2016). Kick-start for the KLM Customer Experience Organization:. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:590acf99-9982-4162-9391-1609719dee5d

Chicago Manual of Style (16th Edition):

Schanz, J J. “Kick-start for the KLM Customer Experience Organization:.” 2016. Masters Thesis, Delft University of Technology. Accessed November 15, 2019. http://resolver.tudelft.nl/uuid:590acf99-9982-4162-9391-1609719dee5d.

MLA Handbook (7th Edition):

Schanz, J J. “Kick-start for the KLM Customer Experience Organization:.” 2016. Web. 15 Nov 2019.

Vancouver:

Schanz JJ. Kick-start for the KLM Customer Experience Organization:. [Internet] [Masters thesis]. Delft University of Technology; 2016. [cited 2019 Nov 15]. Available from: http://resolver.tudelft.nl/uuid:590acf99-9982-4162-9391-1609719dee5d.

Council of Science Editors:

Schanz JJ. Kick-start for the KLM Customer Experience Organization:. [Masters Thesis]. Delft University of Technology; 2016. Available from: http://resolver.tudelft.nl/uuid:590acf99-9982-4162-9391-1609719dee5d


University of Guelph

2. Levasseur, Mikaela. Whose Idea was that? A Study Investigating the Effect of the Source of Inspiring Content on Purchase Intentions .

Degree: 2018, University of Guelph

 The overall objective of this research project was to determine whether inspiring content from an external source has a significantly higher impact on purchase intentions… (more)

Subjects/Keywords: Customer Inspiration; Customer Experience

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APA (6th Edition):

Levasseur, M. (2018). Whose Idea was that? A Study Investigating the Effect of the Source of Inspiring Content on Purchase Intentions . (Thesis). University of Guelph. Retrieved from https://atrium.lib.uoguelph.ca/xmlui/handle/10214/12607

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Levasseur, Mikaela. “Whose Idea was that? A Study Investigating the Effect of the Source of Inspiring Content on Purchase Intentions .” 2018. Thesis, University of Guelph. Accessed November 15, 2019. https://atrium.lib.uoguelph.ca/xmlui/handle/10214/12607.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Levasseur, Mikaela. “Whose Idea was that? A Study Investigating the Effect of the Source of Inspiring Content on Purchase Intentions .” 2018. Web. 15 Nov 2019.

Vancouver:

Levasseur M. Whose Idea was that? A Study Investigating the Effect of the Source of Inspiring Content on Purchase Intentions . [Internet] [Thesis]. University of Guelph; 2018. [cited 2019 Nov 15]. Available from: https://atrium.lib.uoguelph.ca/xmlui/handle/10214/12607.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Levasseur M. Whose Idea was that? A Study Investigating the Effect of the Source of Inspiring Content on Purchase Intentions . [Thesis]. University of Guelph; 2018. Available from: https://atrium.lib.uoguelph.ca/xmlui/handle/10214/12607

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Jönköping University

3. Ullberg, Matilda; Greus, Alexandra. Does the Experience really matter in B2B? : A Qualitative Study on Customer Experience Management in B2B.

Degree: Jönköping International Business School, 2019, Jönköping University

  Background: The concept of Customer Experience Management (CEM) is growing as a marketing tool used in order to remain a competitive actor on the… (more)

Subjects/Keywords: customer experience; customer experience management; CEM; customer experience in B2B; Business Administration; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Ullberg, Matilda; Greus, A. (2019). Does the Experience really matter in B2B? : A Qualitative Study on Customer Experience Management in B2B. (Thesis). Jönköping University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-44041

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ullberg, Matilda; Greus, Alexandra. “Does the Experience really matter in B2B? : A Qualitative Study on Customer Experience Management in B2B.” 2019. Thesis, Jönköping University. Accessed November 15, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-44041.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ullberg, Matilda; Greus, Alexandra. “Does the Experience really matter in B2B? : A Qualitative Study on Customer Experience Management in B2B.” 2019. Web. 15 Nov 2019.

Vancouver:

Ullberg, Matilda; Greus A. Does the Experience really matter in B2B? : A Qualitative Study on Customer Experience Management in B2B. [Internet] [Thesis]. Jönköping University; 2019. [cited 2019 Nov 15]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-44041.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ullberg, Matilda; Greus A. Does the Experience really matter in B2B? : A Qualitative Study on Customer Experience Management in B2B. [Thesis]. Jönköping University; 2019. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-44041

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Delft University of Technology

4. Jacobs, K. Small Railway Stations: A concept for improving passengers' travel experience and the stations' functionality:.

Degree: 2013, Delft University of Technology

 Introduction Most people prefer waiting at big railway stations above waiting at SRS's. While SRS's are the engine’s which feed passengers to the big railway… (more)

Subjects/Keywords: railway stations; retail; customer experience

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APA (6th Edition):

Jacobs, K. (2013). Small Railway Stations: A concept for improving passengers' travel experience and the stations' functionality:. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:45d78103-33ce-4202-b019-ae521074f01e

Chicago Manual of Style (16th Edition):

Jacobs, K. “Small Railway Stations: A concept for improving passengers' travel experience and the stations' functionality:.” 2013. Masters Thesis, Delft University of Technology. Accessed November 15, 2019. http://resolver.tudelft.nl/uuid:45d78103-33ce-4202-b019-ae521074f01e.

MLA Handbook (7th Edition):

Jacobs, K. “Small Railway Stations: A concept for improving passengers' travel experience and the stations' functionality:.” 2013. Web. 15 Nov 2019.

Vancouver:

Jacobs K. Small Railway Stations: A concept for improving passengers' travel experience and the stations' functionality:. [Internet] [Masters thesis]. Delft University of Technology; 2013. [cited 2019 Nov 15]. Available from: http://resolver.tudelft.nl/uuid:45d78103-33ce-4202-b019-ae521074f01e.

Council of Science Editors:

Jacobs K. Small Railway Stations: A concept for improving passengers' travel experience and the stations' functionality:. [Masters Thesis]. Delft University of Technology; 2013. Available from: http://resolver.tudelft.nl/uuid:45d78103-33ce-4202-b019-ae521074f01e


University of Cape Town

5. Hill, Michelle. The influence of employee engagement on customer experience in business-to business relationships.

Degree: Image, School of Management Studies, 2015, University of Cape Town

 A customer's overall experience of interaction with a firm can be influenced by a variety of antecedents including employee behaviour, and can affect a variety… (more)

Subjects/Keywords: Marketing; Customer Experience; Employee Engagement

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APA (6th Edition):

Hill, M. (2015). The influence of employee engagement on customer experience in business-to business relationships. (Thesis). University of Cape Town. Retrieved from http://hdl.handle.net/11427/16531

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Hill, Michelle. “The influence of employee engagement on customer experience in business-to business relationships.” 2015. Thesis, University of Cape Town. Accessed November 15, 2019. http://hdl.handle.net/11427/16531.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Hill, Michelle. “The influence of employee engagement on customer experience in business-to business relationships.” 2015. Web. 15 Nov 2019.

Vancouver:

Hill M. The influence of employee engagement on customer experience in business-to business relationships. [Internet] [Thesis]. University of Cape Town; 2015. [cited 2019 Nov 15]. Available from: http://hdl.handle.net/11427/16531.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Hill M. The influence of employee engagement on customer experience in business-to business relationships. [Thesis]. University of Cape Town; 2015. Available from: http://hdl.handle.net/11427/16531

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


California State University – Sacramento

6. Dennick, Debbie Marie. Managing the customer experience.

Degree: M.B.A., Business Administration, 2010, California State University – Sacramento

 Companies need to find ways to differentiate themselves in order to compete. The next level of competition will be based on creating and managing unique… (more)

Subjects/Keywords: Experience model; Experience audit; Customer touchpoint

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APA (6th Edition):

Dennick, D. M. (2010). Managing the customer experience. (Masters Thesis). California State University – Sacramento. Retrieved from http://hdl.handle.net/10211.9/177

Chicago Manual of Style (16th Edition):

Dennick, Debbie Marie. “Managing the customer experience.” 2010. Masters Thesis, California State University – Sacramento. Accessed November 15, 2019. http://hdl.handle.net/10211.9/177.

MLA Handbook (7th Edition):

Dennick, Debbie Marie. “Managing the customer experience.” 2010. Web. 15 Nov 2019.

Vancouver:

Dennick DM. Managing the customer experience. [Internet] [Masters thesis]. California State University – Sacramento; 2010. [cited 2019 Nov 15]. Available from: http://hdl.handle.net/10211.9/177.

Council of Science Editors:

Dennick DM. Managing the customer experience. [Masters Thesis]. California State University – Sacramento; 2010. Available from: http://hdl.handle.net/10211.9/177


Universidade Nova

7. Karanja, Faith Ngina. How to increase and attract more tourists into Kenya throught experiental marketing.

Degree: 2015, Universidade Nova

 This marketing plan project is a culmination of extensive strategies with the use of experiential marketing to address issues confronting the Kenyan tourism industry in… (more)

Subjects/Keywords: Experiential marketing; Customer experience; Brand experience

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APA (6th Edition):

Karanja, F. N. (2015). How to increase and attract more tourists into Kenya throught experiental marketing. (Thesis). Universidade Nova. Retrieved from http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/15229

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Karanja, Faith Ngina. “How to increase and attract more tourists into Kenya throught experiental marketing.” 2015. Thesis, Universidade Nova. Accessed November 15, 2019. http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/15229.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Karanja, Faith Ngina. “How to increase and attract more tourists into Kenya throught experiental marketing.” 2015. Web. 15 Nov 2019.

Vancouver:

Karanja FN. How to increase and attract more tourists into Kenya throught experiental marketing. [Internet] [Thesis]. Universidade Nova; 2015. [cited 2019 Nov 15]. Available from: http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/15229.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Karanja FN. How to increase and attract more tourists into Kenya throught experiental marketing. [Thesis]. Universidade Nova; 2015. Available from: http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/15229

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


North-West University

8. Krüger, Stephanus Paulus. Customer perception on the effectiveness of customer centric sales channels in a financial cooperation in South Africa / Stephanus Paulus Krüger .

Degree: 2014, North-West University

 The main aim of the study was to determine which measurement tool, existing or adapted, would be able to determine the levels of customer centricity… (more)

Subjects/Keywords: Customer centric; Customer centricity; CES; NPS; EXQ; Customer satisfaction; Word of mouth; Loyalty; Customer experience

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Krüger, S. P. (2014). Customer perception on the effectiveness of customer centric sales channels in a financial cooperation in South Africa / Stephanus Paulus Krüger . (Thesis). North-West University. Retrieved from http://hdl.handle.net/10394/11185

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Krüger, Stephanus Paulus. “Customer perception on the effectiveness of customer centric sales channels in a financial cooperation in South Africa / Stephanus Paulus Krüger .” 2014. Thesis, North-West University. Accessed November 15, 2019. http://hdl.handle.net/10394/11185.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Krüger, Stephanus Paulus. “Customer perception on the effectiveness of customer centric sales channels in a financial cooperation in South Africa / Stephanus Paulus Krüger .” 2014. Web. 15 Nov 2019.

Vancouver:

Krüger SP. Customer perception on the effectiveness of customer centric sales channels in a financial cooperation in South Africa / Stephanus Paulus Krüger . [Internet] [Thesis]. North-West University; 2014. [cited 2019 Nov 15]. Available from: http://hdl.handle.net/10394/11185.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Krüger SP. Customer perception on the effectiveness of customer centric sales channels in a financial cooperation in South Africa / Stephanus Paulus Krüger . [Thesis]. North-West University; 2014. Available from: http://hdl.handle.net/10394/11185

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


North-West University

9. Neri, Joao Gabriel Fernandes. Evaluating value differentiation in the South African polymer market / Joao Gabriel Fernandes Neri .

Degree: 2014, North-West University

 The purpose of this study was to evaluate the value differentiation in the polymer industry in South Africa by rating the polymer customers’ experience in… (more)

Subjects/Keywords: Value Differentiation; Customer Perceived Value; Customer Satisfaction and Loyalty; Customer Value Proposition; Customer Experience

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APA (6th Edition):

Neri, J. G. F. (2014). Evaluating value differentiation in the South African polymer market / Joao Gabriel Fernandes Neri . (Thesis). North-West University. Retrieved from http://hdl.handle.net/10394/11918

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Neri, Joao Gabriel Fernandes. “Evaluating value differentiation in the South African polymer market / Joao Gabriel Fernandes Neri .” 2014. Thesis, North-West University. Accessed November 15, 2019. http://hdl.handle.net/10394/11918.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Neri, Joao Gabriel Fernandes. “Evaluating value differentiation in the South African polymer market / Joao Gabriel Fernandes Neri .” 2014. Web. 15 Nov 2019.

Vancouver:

Neri JGF. Evaluating value differentiation in the South African polymer market / Joao Gabriel Fernandes Neri . [Internet] [Thesis]. North-West University; 2014. [cited 2019 Nov 15]. Available from: http://hdl.handle.net/10394/11918.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Neri JGF. Evaluating value differentiation in the South African polymer market / Joao Gabriel Fernandes Neri . [Thesis]. North-West University; 2014. Available from: http://hdl.handle.net/10394/11918

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Nairobi

10. Ondieki, Henry Maranga. The effect of customer experience strategy on the performance of Kenya Commercial Bank limited .

Degree: 2011, University of Nairobi

 The banking industry in Kenya has witnessed a tremendous growth in the last decade. This has led to an increase in the number of banks… (more)

Subjects/Keywords: Customer experience; Performance; Kenya Commercial Bank (KCB)

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Ondieki, H. M. (2011). The effect of customer experience strategy on the performance of Kenya Commercial Bank limited . (Thesis). University of Nairobi. Retrieved from http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12184

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ondieki, Henry Maranga. “The effect of customer experience strategy on the performance of Kenya Commercial Bank limited .” 2011. Thesis, University of Nairobi. Accessed November 15, 2019. http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12184.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ondieki, Henry Maranga. “The effect of customer experience strategy on the performance of Kenya Commercial Bank limited .” 2011. Web. 15 Nov 2019.

Vancouver:

Ondieki HM. The effect of customer experience strategy on the performance of Kenya Commercial Bank limited . [Internet] [Thesis]. University of Nairobi; 2011. [cited 2019 Nov 15]. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12184.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ondieki HM. The effect of customer experience strategy on the performance of Kenya Commercial Bank limited . [Thesis]. University of Nairobi; 2011. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12184

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Exeter

11. Low, Nicholas Mark. Exploring how organisations design for customer experience in non-hedonic service contexts.

Degree: PhD, 2017, University of Exeter

Customer experience is one strategic option for organisations wishing to differentiate their service offering. Little research however has been conducted to explain how service design… (more)

Subjects/Keywords: 658; Service Design; Customer Experience; Flow

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APA (6th Edition):

Low, N. M. (2017). Exploring how organisations design for customer experience in non-hedonic service contexts. (Doctoral Dissertation). University of Exeter. Retrieved from http://hdl.handle.net/10871/32383

Chicago Manual of Style (16th Edition):

Low, Nicholas Mark. “Exploring how organisations design for customer experience in non-hedonic service contexts.” 2017. Doctoral Dissertation, University of Exeter. Accessed November 15, 2019. http://hdl.handle.net/10871/32383.

MLA Handbook (7th Edition):

Low, Nicholas Mark. “Exploring how organisations design for customer experience in non-hedonic service contexts.” 2017. Web. 15 Nov 2019.

Vancouver:

Low NM. Exploring how organisations design for customer experience in non-hedonic service contexts. [Internet] [Doctoral dissertation]. University of Exeter; 2017. [cited 2019 Nov 15]. Available from: http://hdl.handle.net/10871/32383.

Council of Science Editors:

Low NM. Exploring how organisations design for customer experience in non-hedonic service contexts. [Doctoral Dissertation]. University of Exeter; 2017. Available from: http://hdl.handle.net/10871/32383


Delft University of Technology

12. Wang, Y. Roles of human and technology services in retail customer experience:.

Degree: 2015, Delft University of Technology

 With the engagement of digital technologies in retail, roles of human service and technology service are changing. As the franchiser of IKEA stores worldwide (except… (more)

Subjects/Keywords: Retail customer experience; Human service; Digital technology

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Wang, Y. (2015). Roles of human and technology services in retail customer experience:. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:4b337aeb-1611-414c-a0d1-7035a2b5b594

Chicago Manual of Style (16th Edition):

Wang, Y. “Roles of human and technology services in retail customer experience:.” 2015. Masters Thesis, Delft University of Technology. Accessed November 15, 2019. http://resolver.tudelft.nl/uuid:4b337aeb-1611-414c-a0d1-7035a2b5b594.

MLA Handbook (7th Edition):

Wang, Y. “Roles of human and technology services in retail customer experience:.” 2015. Web. 15 Nov 2019.

Vancouver:

Wang Y. Roles of human and technology services in retail customer experience:. [Internet] [Masters thesis]. Delft University of Technology; 2015. [cited 2019 Nov 15]. Available from: http://resolver.tudelft.nl/uuid:4b337aeb-1611-414c-a0d1-7035a2b5b594.

Council of Science Editors:

Wang Y. Roles of human and technology services in retail customer experience:. [Masters Thesis]. Delft University of Technology; 2015. Available from: http://resolver.tudelft.nl/uuid:4b337aeb-1611-414c-a0d1-7035a2b5b594


Delft University of Technology

13. Roode, H. Designing a fitting room experience for a fashion retailer:.

Degree: 2016, Delft University of Technology

 This graduation project is done in collaboration with the fashion retailer Suitsupply. This assignment is based on the implementation of RFID technology in the stores.… (more)

Subjects/Keywords: brand experience; retail; rfid; customer journey; omnichannel

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Roode, H. (2016). Designing a fitting room experience for a fashion retailer:. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:419c0f62-beb8-4277-85a3-45378af43695

Chicago Manual of Style (16th Edition):

Roode, H. “Designing a fitting room experience for a fashion retailer:.” 2016. Masters Thesis, Delft University of Technology. Accessed November 15, 2019. http://resolver.tudelft.nl/uuid:419c0f62-beb8-4277-85a3-45378af43695.

MLA Handbook (7th Edition):

Roode, H. “Designing a fitting room experience for a fashion retailer:.” 2016. Web. 15 Nov 2019.

Vancouver:

Roode H. Designing a fitting room experience for a fashion retailer:. [Internet] [Masters thesis]. Delft University of Technology; 2016. [cited 2019 Nov 15]. Available from: http://resolver.tudelft.nl/uuid:419c0f62-beb8-4277-85a3-45378af43695.

Council of Science Editors:

Roode H. Designing a fitting room experience for a fashion retailer:. [Masters Thesis]. Delft University of Technology; 2016. Available from: http://resolver.tudelft.nl/uuid:419c0f62-beb8-4277-85a3-45378af43695


NSYSU

14. Chen, Meng-hsiu. Applying Innovation Technologies to enhance Customer Experience in Fast Food Industry.

Degree: Master, College of Management (Executive Master in Business Administration), 2018, NSYSU

 Restaurant Business is an important part of the Service Industry and an indispensable part of our social life. With economic growth, cultural interaction and technology… (more)

Subjects/Keywords: Innovative Technologies; Customer Experience; Service Blueprint

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APA (6th Edition):

Chen, M. (2018). Applying Innovation Technologies to enhance Customer Experience in Fast Food Industry. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0630118-144700

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Chen, Meng-hsiu. “Applying Innovation Technologies to enhance Customer Experience in Fast Food Industry.” 2018. Thesis, NSYSU. Accessed November 15, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0630118-144700.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Chen, Meng-hsiu. “Applying Innovation Technologies to enhance Customer Experience in Fast Food Industry.” 2018. Web. 15 Nov 2019.

Vancouver:

Chen M. Applying Innovation Technologies to enhance Customer Experience in Fast Food Industry. [Internet] [Thesis]. NSYSU; 2018. [cited 2019 Nov 15]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0630118-144700.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Chen M. Applying Innovation Technologies to enhance Customer Experience in Fast Food Industry. [Thesis]. NSYSU; 2018. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0630118-144700

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Arizona State University

15. Loveland, James M. Engagement Across the Customer Experience Landscape: The Drivers of Brand Performance.

Degree: PhD, Business Administration, 2011, Arizona State University

 Understanding the customer experience, which requires a thorough knowledge of all touchpoints that can result from the way that a product is marketed, sold, and… (more)

Subjects/Keywords: Marketing; customer experience; engagement; relationship marketing

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Loveland, J. M. (2011). Engagement Across the Customer Experience Landscape: The Drivers of Brand Performance. (Doctoral Dissertation). Arizona State University. Retrieved from http://repository.asu.edu/items/8936

Chicago Manual of Style (16th Edition):

Loveland, James M. “Engagement Across the Customer Experience Landscape: The Drivers of Brand Performance.” 2011. Doctoral Dissertation, Arizona State University. Accessed November 15, 2019. http://repository.asu.edu/items/8936.

MLA Handbook (7th Edition):

Loveland, James M. “Engagement Across the Customer Experience Landscape: The Drivers of Brand Performance.” 2011. Web. 15 Nov 2019.

Vancouver:

Loveland JM. Engagement Across the Customer Experience Landscape: The Drivers of Brand Performance. [Internet] [Doctoral dissertation]. Arizona State University; 2011. [cited 2019 Nov 15]. Available from: http://repository.asu.edu/items/8936.

Council of Science Editors:

Loveland JM. Engagement Across the Customer Experience Landscape: The Drivers of Brand Performance. [Doctoral Dissertation]. Arizona State University; 2011. Available from: http://repository.asu.edu/items/8936


NSYSU

16. Jhu, Jhih-Syuan. The Influence of Qualia Space Design and Experienced Value on Customer Satisfaction and Customer Loyalty: A Case of IKEA.

Degree: Master, Business Management, 2012, NSYSU

 In these years, peopleâs standard of living began to increase, so that the pattern of consumption is different from past way that pursued to meet… (more)

Subjects/Keywords: customer satisfaction; experience value; qualia space design; customer loyalty; experience marketing; tangible of service quality

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Jhu, J. (2012). The Influence of Qualia Space Design and Experienced Value on Customer Satisfaction and Customer Loyalty: A Case of IKEA. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-1112112-142531

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Jhu, Jhih-Syuan. “The Influence of Qualia Space Design and Experienced Value on Customer Satisfaction and Customer Loyalty: A Case of IKEA.” 2012. Thesis, NSYSU. Accessed November 15, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-1112112-142531.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Jhu, Jhih-Syuan. “The Influence of Qualia Space Design and Experienced Value on Customer Satisfaction and Customer Loyalty: A Case of IKEA.” 2012. Web. 15 Nov 2019.

Vancouver:

Jhu J. The Influence of Qualia Space Design and Experienced Value on Customer Satisfaction and Customer Loyalty: A Case of IKEA. [Internet] [Thesis]. NSYSU; 2012. [cited 2019 Nov 15]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-1112112-142531.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Jhu J. The Influence of Qualia Space Design and Experienced Value on Customer Satisfaction and Customer Loyalty: A Case of IKEA. [Thesis]. NSYSU; 2012. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-1112112-142531

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Delft University of Technology

17. Monninkhof, M.L. Patient journey mapping, a consulting service for Capgemini Consulting:.

Degree: 2015, Delft University of Technology

 CONTEXT & GOAL OF THE PROJECT This graduation project was done in collaboration with Capgemini, one of the biggest organizations in the field of management… (more)

Subjects/Keywords: customer experience; customer journey; patient experience; patient journey; contextmapping; co-creation; design

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Monninkhof, M. L. (2015). Patient journey mapping, a consulting service for Capgemini Consulting:. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:a7b12894-6850-4bba-859a-8060caeb6941

Chicago Manual of Style (16th Edition):

Monninkhof, M L. “Patient journey mapping, a consulting service for Capgemini Consulting:.” 2015. Masters Thesis, Delft University of Technology. Accessed November 15, 2019. http://resolver.tudelft.nl/uuid:a7b12894-6850-4bba-859a-8060caeb6941.

MLA Handbook (7th Edition):

Monninkhof, M L. “Patient journey mapping, a consulting service for Capgemini Consulting:.” 2015. Web. 15 Nov 2019.

Vancouver:

Monninkhof ML. Patient journey mapping, a consulting service for Capgemini Consulting:. [Internet] [Masters thesis]. Delft University of Technology; 2015. [cited 2019 Nov 15]. Available from: http://resolver.tudelft.nl/uuid:a7b12894-6850-4bba-859a-8060caeb6941.

Council of Science Editors:

Monninkhof ML. Patient journey mapping, a consulting service for Capgemini Consulting:. [Masters Thesis]. Delft University of Technology; 2015. Available from: http://resolver.tudelft.nl/uuid:a7b12894-6850-4bba-859a-8060caeb6941


NSYSU

18. Hofbauer, Stefan. Customer Experience Management â Enhancing Customer Experience with the example of KTM.

Degree: Master, Master of Business Administration Program in International Business, 2017, NSYSU

 This paper focuses on customer experience management in the case of KTM. The research question is about enhancing the customer experience and finding new potential… (more)

Subjects/Keywords: motorcycle tours; customer relationship management; events; motorcyclists; Customer experience management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Hofbauer, S. (2017). Customer Experience Management â Enhancing Customer Experience with the example of KTM. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0417117-012517

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Hofbauer, Stefan. “Customer Experience Management â Enhancing Customer Experience with the example of KTM.” 2017. Thesis, NSYSU. Accessed November 15, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0417117-012517.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Hofbauer, Stefan. “Customer Experience Management â Enhancing Customer Experience with the example of KTM.” 2017. Web. 15 Nov 2019.

Vancouver:

Hofbauer S. Customer Experience Management â Enhancing Customer Experience with the example of KTM. [Internet] [Thesis]. NSYSU; 2017. [cited 2019 Nov 15]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0417117-012517.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Hofbauer S. Customer Experience Management â Enhancing Customer Experience with the example of KTM. [Thesis]. NSYSU; 2017. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0417117-012517

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Adelaide

19. Altschwager, Teagan Lynette. Branded marketing events: the influence of event experience on customer engagement.

Degree: 2015, University of Adelaide

 This thesis investigates the role of branded marketing events (BMEs) in facilitating customer engagement. As business environments become more dynamic and interactive, customers are seeking… (more)

Subjects/Keywords: customer engagement; marketing events; customer experience; wine events

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Altschwager, T. L. (2015). Branded marketing events: the influence of event experience on customer engagement. (Thesis). University of Adelaide. Retrieved from http://hdl.handle.net/2440/93501

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Altschwager, Teagan Lynette. “Branded marketing events: the influence of event experience on customer engagement.” 2015. Thesis, University of Adelaide. Accessed November 15, 2019. http://hdl.handle.net/2440/93501.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Altschwager, Teagan Lynette. “Branded marketing events: the influence of event experience on customer engagement.” 2015. Web. 15 Nov 2019.

Vancouver:

Altschwager TL. Branded marketing events: the influence of event experience on customer engagement. [Internet] [Thesis]. University of Adelaide; 2015. [cited 2019 Nov 15]. Available from: http://hdl.handle.net/2440/93501.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Altschwager TL. Branded marketing events: the influence of event experience on customer engagement. [Thesis]. University of Adelaide; 2015. Available from: http://hdl.handle.net/2440/93501

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Purdue University

20. Si, Yuan. Tourist-tourist Gaze in Cruise Travel: The Case of Chinese Travelers.

Degree: MS, Hospitality and Tourism Management, 2015, Purdue University

 By applying in-depth interviews with recent Chinese cruise tourists, this study investigates the slightly examined topic in tourism research—tourist-tourist gaze. This study examines tourist-tourist gaze… (more)

Subjects/Keywords: customer-customer interaction; tourist experience; tourist-tourist gaze

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Si, Y. (2015). Tourist-tourist Gaze in Cruise Travel: The Case of Chinese Travelers. (Thesis). Purdue University. Retrieved from https://docs.lib.purdue.edu/open_access_theses/1235

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Si, Yuan. “Tourist-tourist Gaze in Cruise Travel: The Case of Chinese Travelers.” 2015. Thesis, Purdue University. Accessed November 15, 2019. https://docs.lib.purdue.edu/open_access_theses/1235.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Si, Yuan. “Tourist-tourist Gaze in Cruise Travel: The Case of Chinese Travelers.” 2015. Web. 15 Nov 2019.

Vancouver:

Si Y. Tourist-tourist Gaze in Cruise Travel: The Case of Chinese Travelers. [Internet] [Thesis]. Purdue University; 2015. [cited 2019 Nov 15]. Available from: https://docs.lib.purdue.edu/open_access_theses/1235.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Si Y. Tourist-tourist Gaze in Cruise Travel: The Case of Chinese Travelers. [Thesis]. Purdue University; 2015. Available from: https://docs.lib.purdue.edu/open_access_theses/1235

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

21. Manselius, Sarianna. Developing Vierumäki Day Spa’s business by using Customer Journey Map and Business Model Canvas .

Degree: 2018, Theseus

 Vierumäki’s Day Spa & Massage offers a unique combination of sports treatments and pampering specializing in holistic wellbeing for the body and mind. Day Spa… (more)

Subjects/Keywords: beauty business; canvas; customer experience; customer journey map; service design

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Manselius, S. (2018). Developing Vierumäki Day Spa’s business by using Customer Journey Map and Business Model Canvas . (Thesis). Theseus. Retrieved from http://www.theseus.fi/handle/10024/145114

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Manselius, Sarianna. “Developing Vierumäki Day Spa’s business by using Customer Journey Map and Business Model Canvas .” 2018. Thesis, Theseus. Accessed November 15, 2019. http://www.theseus.fi/handle/10024/145114.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Manselius, Sarianna. “Developing Vierumäki Day Spa’s business by using Customer Journey Map and Business Model Canvas .” 2018. Web. 15 Nov 2019.

Vancouver:

Manselius S. Developing Vierumäki Day Spa’s business by using Customer Journey Map and Business Model Canvas . [Internet] [Thesis]. Theseus; 2018. [cited 2019 Nov 15]. Available from: http://www.theseus.fi/handle/10024/145114.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Manselius S. Developing Vierumäki Day Spa’s business by using Customer Journey Map and Business Model Canvas . [Thesis]. Theseus; 2018. Available from: http://www.theseus.fi/handle/10024/145114

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


KTH

22. Pettersson, John. Unifying the offline and online customer experience : An exploratory study of omni channel customer experience in furniture retail industry in Sweden.

Degree: Computer Science and Communication (CSC), 2015, KTH

  This study attempts to identify possibilities for creating a unified offline and online customer experience across communication channels in a retail company. With the… (more)

Subjects/Keywords: omni channel customer experience; omni channel; retail; furniture retail; online customer experience; omni channel customer experience; retail customer experience; customer experience; omni channel; omni; experience; customer; Media and Communication Technology; Medieteknik

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Pettersson, J. (2015). Unifying the offline and online customer experience : An exploratory study of omni channel customer experience in furniture retail industry in Sweden. (Thesis). KTH. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-171040

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Pettersson, John. “Unifying the offline and online customer experience : An exploratory study of omni channel customer experience in furniture retail industry in Sweden.” 2015. Thesis, KTH. Accessed November 15, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-171040.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Pettersson, John. “Unifying the offline and online customer experience : An exploratory study of omni channel customer experience in furniture retail industry in Sweden.” 2015. Web. 15 Nov 2019.

Vancouver:

Pettersson J. Unifying the offline and online customer experience : An exploratory study of omni channel customer experience in furniture retail industry in Sweden. [Internet] [Thesis]. KTH; 2015. [cited 2019 Nov 15]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-171040.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Pettersson J. Unifying the offline and online customer experience : An exploratory study of omni channel customer experience in furniture retail industry in Sweden. [Thesis]. KTH; 2015. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-171040

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

23. Lin, Yu-Chu. Research of Customer Experience and Customer Loyalty of Fitness Club.

Degree: Master, Business Management, 2018, NSYSU

 The object of this study is to figure out the relationship between Customer Experience and Customer Loyalty. According to Customer Relationship Management theory, Relational Bonds,… (more)

Subjects/Keywords: Customer Loyalty; Customer Satisfaction; Fitness Club; Service Quality; Relational Bonds; Relational Quality; Customer Experience

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Lin, Y. (2018). Research of Customer Experience and Customer Loyalty of Fitness Club. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0102118-133341

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lin, Yu-Chu. “Research of Customer Experience and Customer Loyalty of Fitness Club.” 2018. Thesis, NSYSU. Accessed November 15, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0102118-133341.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lin, Yu-Chu. “Research of Customer Experience and Customer Loyalty of Fitness Club.” 2018. Web. 15 Nov 2019.

Vancouver:

Lin Y. Research of Customer Experience and Customer Loyalty of Fitness Club. [Internet] [Thesis]. NSYSU; 2018. [cited 2019 Nov 15]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0102118-133341.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lin Y. Research of Customer Experience and Customer Loyalty of Fitness Club. [Thesis]. NSYSU; 2018. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0102118-133341

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Uppsala University

24. Ibegbulem, Anna. Managing Customer Loyalty in the Digital Era of the Banking Industry.

Degree: Business Studies, 2017, Uppsala University

  The Swedish banking industry is in the midst of digital disruption and face new EU directives, which may alter the financial market. It is… (more)

Subjects/Keywords: Banking; Customer Loyalty; Customer Satisfaction; Trust; Image and Customer Experience; Business Administration; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Ibegbulem, A. (2017). Managing Customer Loyalty in the Digital Era of the Banking Industry. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-325654

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ibegbulem, Anna. “Managing Customer Loyalty in the Digital Era of the Banking Industry.” 2017. Thesis, Uppsala University. Accessed November 15, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-325654.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ibegbulem, Anna. “Managing Customer Loyalty in the Digital Era of the Banking Industry.” 2017. Web. 15 Nov 2019.

Vancouver:

Ibegbulem A. Managing Customer Loyalty in the Digital Era of the Banking Industry. [Internet] [Thesis]. Uppsala University; 2017. [cited 2019 Nov 15]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-325654.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ibegbulem A. Managing Customer Loyalty in the Digital Era of the Banking Industry. [Thesis]. Uppsala University; 2017. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-325654

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

25. shareef, Haidar. Identification of performance gaps in service interactions that influence customer satisfaction.

Degree: 2014, , Department of Industrial Economics

This thesis project is aimed to investigate how gaps in the form of mistakes and flaws can be identified and minimized during customer service… (more)

Subjects/Keywords: Customer Service; Customer Satisfaction; Service Strategy; Service Concept; Customer Experience; Service Quality; Service Quality Gaps

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

shareef, H. (2014). Identification of performance gaps in service interactions that influence customer satisfaction. (Thesis). , Department of Industrial Economics. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1975

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

shareef, Haidar. “Identification of performance gaps in service interactions that influence customer satisfaction.” 2014. Thesis, , Department of Industrial Economics. Accessed November 15, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1975.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

shareef, Haidar. “Identification of performance gaps in service interactions that influence customer satisfaction.” 2014. Web. 15 Nov 2019.

Vancouver:

shareef H. Identification of performance gaps in service interactions that influence customer satisfaction. [Internet] [Thesis]. , Department of Industrial Economics; 2014. [cited 2019 Nov 15]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1975.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

shareef H. Identification of performance gaps in service interactions that influence customer satisfaction. [Thesis]. , Department of Industrial Economics; 2014. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1975

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Delft University of Technology

26. Wu, J.C. Exploration of social customer relationship management in banking industry:.

Degree: 2013, Delft University of Technology

 The graduation project is under supervision of TU Delft and ABN AMRO N.V. with the objective to strengthen and further develop an exclusive online community… (more)

Subjects/Keywords: customer relationship management; social customer relationship management; engamement; marketing; online community; social media; customer experience

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Wu, J. C. (2013). Exploration of social customer relationship management in banking industry:. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:35aaa931-0ed3-4a13-9306-862490b85b14

Chicago Manual of Style (16th Edition):

Wu, J C. “Exploration of social customer relationship management in banking industry:.” 2013. Masters Thesis, Delft University of Technology. Accessed November 15, 2019. http://resolver.tudelft.nl/uuid:35aaa931-0ed3-4a13-9306-862490b85b14.

MLA Handbook (7th Edition):

Wu, J C. “Exploration of social customer relationship management in banking industry:.” 2013. Web. 15 Nov 2019.

Vancouver:

Wu JC. Exploration of social customer relationship management in banking industry:. [Internet] [Masters thesis]. Delft University of Technology; 2013. [cited 2019 Nov 15]. Available from: http://resolver.tudelft.nl/uuid:35aaa931-0ed3-4a13-9306-862490b85b14.

Council of Science Editors:

Wu JC. Exploration of social customer relationship management in banking industry:. [Masters Thesis]. Delft University of Technology; 2013. Available from: http://resolver.tudelft.nl/uuid:35aaa931-0ed3-4a13-9306-862490b85b14


Vilnius University

27. Verbauskienė, Lina. Effect of customer experience on satisfaction and intentions of hospitality customers.

Degree: PhD, Marketing and Administration, 2014, Vilnius University

The analysis of the concept of customer experience, the types and peculiarities of customer experience, the concepts of experience and experiential marketing, the meaning and… (more)

Subjects/Keywords: Customer experience; Hospitality services; Experience marketing; Customer satisfaction; Customer intentions; Vartotojų patirtis; Svetingumo paslaugos; Patirties marketingas; Vartotojų pasitenkinimas; Vartotojų ketinimai

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Verbauskienė, L. (2014). Effect of customer experience on satisfaction and intentions of hospitality customers. (Doctoral Dissertation). Vilnius University. Retrieved from http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2014~D_20141222_102513-16573 ;

Chicago Manual of Style (16th Edition):

Verbauskienė, Lina. “Effect of customer experience on satisfaction and intentions of hospitality customers.” 2014. Doctoral Dissertation, Vilnius University. Accessed November 15, 2019. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2014~D_20141222_102513-16573 ;.

MLA Handbook (7th Edition):

Verbauskienė, Lina. “Effect of customer experience on satisfaction and intentions of hospitality customers.” 2014. Web. 15 Nov 2019.

Vancouver:

Verbauskienė L. Effect of customer experience on satisfaction and intentions of hospitality customers. [Internet] [Doctoral dissertation]. Vilnius University; 2014. [cited 2019 Nov 15]. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2014~D_20141222_102513-16573 ;.

Council of Science Editors:

Verbauskienė L. Effect of customer experience on satisfaction and intentions of hospitality customers. [Doctoral Dissertation]. Vilnius University; 2014. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2014~D_20141222_102513-16573 ;


Queensland University of Technology

28. Moody, Christine Jane. Investigating how customer insights inform strategy leading to brand differentiation in the retail sector.

Degree: 2015, Queensland University of Technology

 Using qualitative research with case studies of firms in the Australian retail sector, this thesis explores the link between brand differentiation, customer insights, and strategy… (more)

Subjects/Keywords: Australian retail; Brand differentiation; Brand experience; Brand management; Brand strategy; Brand values; Customer engagement; Customer experience; Customer touch points

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Moody, C. J. (2015). Investigating how customer insights inform strategy leading to brand differentiation in the retail sector. (Thesis). Queensland University of Technology. Retrieved from https://eprints.qut.edu.au/87509/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Moody, Christine Jane. “Investigating how customer insights inform strategy leading to brand differentiation in the retail sector.” 2015. Thesis, Queensland University of Technology. Accessed November 15, 2019. https://eprints.qut.edu.au/87509/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Moody, Christine Jane. “Investigating how customer insights inform strategy leading to brand differentiation in the retail sector.” 2015. Web. 15 Nov 2019.

Vancouver:

Moody CJ. Investigating how customer insights inform strategy leading to brand differentiation in the retail sector. [Internet] [Thesis]. Queensland University of Technology; 2015. [cited 2019 Nov 15]. Available from: https://eprints.qut.edu.au/87509/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Moody CJ. Investigating how customer insights inform strategy leading to brand differentiation in the retail sector. [Thesis]. Queensland University of Technology; 2015. Available from: https://eprints.qut.edu.au/87509/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Manchester

29. Han, Songyi. An Exploration of Solo Dining Experience in South Korea.

Degree: 2018, University of Manchester

 A global increase in the number of single-person households has produced new societal trends, and one such emerging phenomenon is the rise of the solo… (more)

Subjects/Keywords: solo diners; customer experience; restaurant; Solo dining experience; South Korea

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Han, S. (2018). An Exploration of Solo Dining Experience in South Korea. (Doctoral Dissertation). University of Manchester. Retrieved from http://www.manchester.ac.uk/escholar/uk-ac-man-scw:313236

Chicago Manual of Style (16th Edition):

Han, Songyi. “An Exploration of Solo Dining Experience in South Korea.” 2018. Doctoral Dissertation, University of Manchester. Accessed November 15, 2019. http://www.manchester.ac.uk/escholar/uk-ac-man-scw:313236.

MLA Handbook (7th Edition):

Han, Songyi. “An Exploration of Solo Dining Experience in South Korea.” 2018. Web. 15 Nov 2019.

Vancouver:

Han S. An Exploration of Solo Dining Experience in South Korea. [Internet] [Doctoral dissertation]. University of Manchester; 2018. [cited 2019 Nov 15]. Available from: http://www.manchester.ac.uk/escholar/uk-ac-man-scw:313236.

Council of Science Editors:

Han S. An Exploration of Solo Dining Experience in South Korea. [Doctoral Dissertation]. University of Manchester; 2018. Available from: http://www.manchester.ac.uk/escholar/uk-ac-man-scw:313236


University of Manchester

30. Han, Songyi. An exploration of solo dining experience in South Korea.

Degree: PhD, 2018, University of Manchester

 A global increase in the number of single-person households has produced new societal trends, and one such emerging phenomenon is the rise of the solo… (more)

Subjects/Keywords: solo diners; customer experience; restaurant; Solo dining experience; South Korea

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Han, S. (2018). An exploration of solo dining experience in South Korea. (Doctoral Dissertation). University of Manchester. Retrieved from https://www.research.manchester.ac.uk/portal/en/theses/an-exploration-of-solo-dining-experience-in-south-korea(804c123a-a9fe-457f-b519-13c7a4ee231b).html ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.771373

Chicago Manual of Style (16th Edition):

Han, Songyi. “An exploration of solo dining experience in South Korea.” 2018. Doctoral Dissertation, University of Manchester. Accessed November 15, 2019. https://www.research.manchester.ac.uk/portal/en/theses/an-exploration-of-solo-dining-experience-in-south-korea(804c123a-a9fe-457f-b519-13c7a4ee231b).html ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.771373.

MLA Handbook (7th Edition):

Han, Songyi. “An exploration of solo dining experience in South Korea.” 2018. Web. 15 Nov 2019.

Vancouver:

Han S. An exploration of solo dining experience in South Korea. [Internet] [Doctoral dissertation]. University of Manchester; 2018. [cited 2019 Nov 15]. Available from: https://www.research.manchester.ac.uk/portal/en/theses/an-exploration-of-solo-dining-experience-in-south-korea(804c123a-a9fe-457f-b519-13c7a4ee231b).html ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.771373.

Council of Science Editors:

Han S. An exploration of solo dining experience in South Korea. [Doctoral Dissertation]. University of Manchester; 2018. Available from: https://www.research.manchester.ac.uk/portal/en/theses/an-exploration-of-solo-dining-experience-in-south-korea(804c123a-a9fe-457f-b519-13c7a4ee231b).html ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.771373

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