subject:(consumer empowerment)

1. GUSTAVSSON, RIKARD. The Strategic Retail Model : Understanding the Challenges of the Future of Retailing.

Degree: Swedish School of Textiles, 2013, University of Borås

URL: http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17382

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Purpose The purpose of the thesis is to present, analyse and verify a self-constructed strategic retail model, consisting of four constituents: product, service, positioning… (more)

Subjects/Keywords: Consumer Behaviour; Consumer Empowerment; Fashion Retail; E-Channel Retail; Positioning, Product; Service, Technology; Design; Design

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APA (6^th Edition):

GUSTAVSSON, R. (2013). The Strategic Retail Model : Understanding the Challenges of the Future of Retailing. (Thesis). University of Borås. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17382

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

GUSTAVSSON, RIKARD. “The Strategic Retail Model : Understanding the Challenges of the Future of Retailing.” 2013. Thesis, University of Borås. Accessed January 23, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17382.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

GUSTAVSSON, RIKARD. “The Strategic Retail Model : Understanding the Challenges of the Future of Retailing.” 2013. Web. 23 Jan 2021.

Vancouver:

GUSTAVSSON R. The Strategic Retail Model : Understanding the Challenges of the Future of Retailing. [Internet] [Thesis]. University of Borås; 2013. [cited 2021 Jan 23]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17382.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

GUSTAVSSON R. The Strategic Retail Model : Understanding the Challenges of the Future of Retailing. [Thesis]. University of Borås; 2013. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17382

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Coventry University

2. Beech, Rebecca. Understanding knowledge sharing in an online community, within the context of green clothing.

Degree: PhD, 2020, Coventry University

URL: https://pureportal.coventry.ac.uk/en/studentthesis/understanding-knowledge-sharing-in-an-online-community(0153763a-2041-4e41-b716-956bfcec9dd4).html ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.814757

► The purpose of this thesis is to examine the participatory benefits that drive consumers’ knowledge sharing within a green clothing online community and to understand… (more)

▼ The purpose of this thesis is to examine the participatory benefits that drive consumers’ knowledge sharing within a green clothing online community and to understand the interplay between consumers’ knowledge sharing and consumer empowerment. This research provides an exploration into the inter-relationship between consumers’ motivation to share knowledge, knowledge sharing and consumer empowerment. This thesis addresses research gaps in the fields of knowledge sharing and consumer empowerment within an online community. This research contributes to the paucity of literature that explores the phenomena from a consumer perspective. This study employed a qualitative research design, entailing focus groups followed by semi-structured interviews. The purpose of the focus groups was to provide a preliminary scoping to comprehend consumers’ drive to share knowledge and consumer empowerment on social media. The latter informed the subsequent semi-structured interviews. The semi-structured interviews delivered a further exploration into the participatory benefits that lead to consumers’ knowledge sharing, the interplay of knowledge sharing and consumer empowerment, and the inter-relationship between consumers’ drive to share knowledge, knowledge sharing and consumer empowerment within thesustainablefashion online community. The findings of this research delivered an understanding into the three participatory benefits that lead to consumers’ knowledge sharing within a green clothing online community, which are social, psychological and functional. This research unveils that consumers indicate social bond experiential interactivity which entails users’ desire for camaraderie and to form relationships online, which results in reciprocity followed by knowledge sharing. The study’s findings evidence three aspects that lead to consumer empowerment, personal experiences, online tools and green concerns. The findings further reveal five factors that lead to a disempowered consumer, reference groups, personal experiences, scepticism, lack of confidence and profession. An empowered consumer emerges from the findings, users demonstrate that they are empowered by their ability to share their green concerns and the facilitation of online tools, which results in additional reciprocating behaviours and knowledge sharing. This study adds to previous studies understanding of an ecological citizen, who is empowered by their green concerns to champion and encourage pro-environmental behaviours amongst others. The study’s findings contribute to academic understanding and have implications for future research. This study proposes managerial implications for social media managers in industry and non-governmental organisations (NGOs) in relation to how gatekeepers can harness an online community, and encourage knowledge sharing and empower consumers. Contributions for policy makers entail delivering insights into a past report that explored consumers’ green clothing terminology, and provides implications for a report that examines the antecedents…

Subjects/Keywords: Knowledge Sharing; Online Communities; Consumer Empowerment; Disempowered Consumer; Green Clothing; Pro-Environmental Behaviour

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APA (6^th Edition):

Beech, R. (2020). Understanding knowledge sharing in an online community, within the context of green clothing. (Doctoral Dissertation). Coventry University. Retrieved from https://pureportal.coventry.ac.uk/en/studentthesis/understanding-knowledge-sharing-in-an-online-community(0153763a-2041-4e41-b716-956bfcec9dd4).html ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.814757

Chicago Manual of Style (16^th Edition):

Beech, Rebecca. “Understanding knowledge sharing in an online community, within the context of green clothing.” 2020. Doctoral Dissertation, Coventry University. Accessed January 23, 2021. https://pureportal.coventry.ac.uk/en/studentthesis/understanding-knowledge-sharing-in-an-online-community(0153763a-2041-4e41-b716-956bfcec9dd4).html ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.814757.

MLA Handbook (7^th Edition):

Beech, Rebecca. “Understanding knowledge sharing in an online community, within the context of green clothing.” 2020. Web. 23 Jan 2021.

Vancouver:

Beech R. Understanding knowledge sharing in an online community, within the context of green clothing. [Internet] [Doctoral dissertation]. Coventry University; 2020. [cited 2021 Jan 23]. Available from: https://pureportal.coventry.ac.uk/en/studentthesis/understanding-knowledge-sharing-in-an-online-community(0153763a-2041-4e41-b716-956bfcec9dd4).html ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.814757.

Council of Science Editors:

Beech R. Understanding knowledge sharing in an online community, within the context of green clothing. [Doctoral Dissertation]. Coventry University; 2020. Available from: https://pureportal.coventry.ac.uk/en/studentthesis/understanding-knowledge-sharing-in-an-online-community(0153763a-2041-4e41-b716-956bfcec9dd4).html ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.814757

University of Oregon

3. Wang, Xin. Consumer Sense of Power and Message Assertiveness in Food Advertising.

Degree: PhD, Department of Marketing, 2017, University of Oregon

URL: http://hdl.handle.net/1794/22649

► Scant research on food advertising and purchase decisions has examined the moderating role of social constructs such as power. In this research, I investigate how… (more)

Subjects/Keywords: Assertive Message; Consumer Empowerment; Food Advertising; Healthy Eating; Sense of Power

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Wang, X. (2017). Consumer Sense of Power and Message Assertiveness in Food Advertising. (Doctoral Dissertation). University of Oregon. Retrieved from http://hdl.handle.net/1794/22649

Chicago Manual of Style (16^th Edition):

Wang, Xin. “Consumer Sense of Power and Message Assertiveness in Food Advertising.” 2017. Doctoral Dissertation, University of Oregon. Accessed January 23, 2021. http://hdl.handle.net/1794/22649.

MLA Handbook (7^th Edition):

Wang, Xin. “Consumer Sense of Power and Message Assertiveness in Food Advertising.” 2017. Web. 23 Jan 2021.

Vancouver:

Wang X. Consumer Sense of Power and Message Assertiveness in Food Advertising. [Internet] [Doctoral dissertation]. University of Oregon; 2017. [cited 2021 Jan 23]. Available from: http://hdl.handle.net/1794/22649.

Council of Science Editors:

Wang X. Consumer Sense of Power and Message Assertiveness in Food Advertising. [Doctoral Dissertation]. University of Oregon; 2017. Available from: http://hdl.handle.net/1794/22649

4. Mandlik, Milind A. Grounded Theory of (Dis)Empowered Outcomes in Healthcare Interventions .

Degree: 2017, University of Waikato

URL: http://hdl.handle.net/10289/11392

► The human body is a complex, finely-tuned, and ever-evolving “open system” which is always trying to regain good health. Being an open system, the human… (more)

▼ The human body is a complex, finely-tuned, and ever-evolving “open system” which is always trying to regain good health. Being an open system, the human body relies on surrounding ecological systems for its sustenance, survival, and growth, making it susceptible to the consequences of these ecological systems. One of the biggest concerns for human health in the 21st century is the ever-increasing obesity rate and its associated mortality rate. Of equal concern is the resultant loss of productivity and the net impact of this on publicly-funded healthcare expenditures. Years of research and investment in health-promotive programmes have failed to stymie the growing obesity epidemic. Evidently, current intervention strategies are not working and are in desperate need of remodelling. Obese individuals attempt to remedy the status quo, but often fail to achieve healthy changes in their lives. These individuals appear to be disempowered entities who seem to have given up on their quest for a better quality of life. The purpose of this grounded theory based enquiry was to develop a substantive theory of the phenomenon of consumer empowerment. The study was designed to explore the multi-level, cross-disciplinary complexities associated with the obesity epidemic and to find a workable solution that would assist with curtailing its growth. The key aim of this research was to understand the social processes that either empower or dis-empower individuals during episodes of consumption. In total, 24 individuals participated in this enquiry by sharing their stories of weight gain and their personal experiences with the weight-management programmes they tried to help them improve their quality of life. The data collection and analysis was guided by the philosophical viewpoints of constructivist grounded theory. This study revealed two core categories that helped explain the processes that either empowered or disempowered individuals during episodes of consumption: feeling entrapped and co-creating empowerment. Data analysis revealed that the processes which either empowered or disempowered individuals during various episodes of consumption were mediated through individually-acting and ecologically-acting influences. Analysis results further suggested if empowered outcomes were desired, then they could only be attained through genuine cooperation and participation amongst members of society at all levels: individual, communal, institutional, and political. Over-reliance on either the individual actor or ecological actor to contribute while the other refrains from contributing would not achieve the desired outcome. This is a significant departure from the current conceptualisation of achieving empowered outcomes. This situation can only be resolved by redefining and operationalising empowerment as a co-created endeavour, one that depends on multi-actor participation. This enquiry presents the impetus for researchers to conceive broader definitions of empowerment as well as consumer empowerment phenomenon that includes… Advisors/Committee Members: Oetzel, John G (advisor), Kadirov, Djavlonbek (advisor).

Subjects/Keywords: Consumer Empowerment; Health Promotion; Social Ecological Thoery; Grounded Theory

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APA (6^th Edition):

Mandlik, M. A. (2017). Grounded Theory of (Dis)Empowered Outcomes in Healthcare Interventions . (Doctoral Dissertation). University of Waikato. Retrieved from http://hdl.handle.net/10289/11392

Chicago Manual of Style (16^th Edition):

Mandlik, Milind A. “Grounded Theory of (Dis)Empowered Outcomes in Healthcare Interventions .” 2017. Doctoral Dissertation, University of Waikato. Accessed January 23, 2021. http://hdl.handle.net/10289/11392.

MLA Handbook (7^th Edition):

Mandlik, Milind A. “Grounded Theory of (Dis)Empowered Outcomes in Healthcare Interventions .” 2017. Web. 23 Jan 2021.

Vancouver:

Mandlik MA. Grounded Theory of (Dis)Empowered Outcomes in Healthcare Interventions . [Internet] [Doctoral dissertation]. University of Waikato; 2017. [cited 2021 Jan 23]. Available from: http://hdl.handle.net/10289/11392.

Council of Science Editors:

Mandlik MA. Grounded Theory of (Dis)Empowered Outcomes in Healthcare Interventions . [Doctoral Dissertation]. University of Waikato; 2017. Available from: http://hdl.handle.net/10289/11392

Penn State University

5. Lee, Kiwon. effects of healthful children's foods and nutrition information on caregivers' empowerment and perceived corporate social responsibility and willingness to visit sit-down family restaurants.

Degree: 2013, Penn State University

URL: https://submit-etda.libraries.psu.edu/catalog/18763

► Caregivers’ demands for healthful children’s foods and nutrition information at restaurants have been increasing as childhood obesity has become an issue of public concern. The… (more)

▼ Caregivers’ demands for healthful children’s foods and nutrition information at restaurants have been increasing as childhood obesity has become an issue of public concern. The global objective of this study is to examine caregivers’ perceptions of sit-down family restaurants that implement healthy eating initiatives. This dissertation applies the two concepts of consumer empowerment and perceived corporate social responsibility to uncover the underlying dimensions of caregivers’ perceptions. The present study proposes that caregivers will have high willingness to visit sit-down family restaurants that provide healthful children’s foods and nutrition information. The increased willingness results from increased feelings of empowerment and perceptions of corporate social responsibility (CSR). Furthermore, the impact of healthy eating initiatives on empowerment and perceived CSR depends on how concerned caregivers are about children’s eating. This study investigated the proposed hypotheses using a between-subjects experimental design by manipulating the existence of healthful children’s foods and nutrition information on real menus. The results suggest that caregivers have high willingness to select restaurants when restaurants provide healthful children’s menu items and nutrition information and that willingness is mediated by empowerment and perceived CSR. Specifically, the effects of healthful children’s foods are partially mediated, and those of nutrition information are completely mediated by consumer empowerment and perceived CSR. Furthermore, when restaurants provide healthful children’s foods, caregivers who are highly concerned about children’s eating tend to feel more empowered and perceive that restaurants are socially responsible more often than those who are less concerned. Caregivers’ concerns about children’s eating do not moderate the impact of nutrition information on perceptions. The present study’s inquiry into caregivers’ perceptions contributes to theoretical knowledge about the influence of healthy eating initiatives on consumers’ dining behaviors, especially those involving their children. Based on the findings of this study, restaurateurs might find the decision to provide healthful children’s menu items and nutrition information easier, since they will be more likely to attract caregivers and develop a socially responsible image. Advisors/Committee Members: Martha T Conklin, Dissertation Advisor/Co-Advisor, Peter Lawrence Bordi Jr., Committee Member, David Allen Cranage, Committee Member, Edgar Paul Yoder, Committee Member.

Subjects/Keywords: Healthful children's menu; nutrition information; caregivers' dining behavior; consumer empowerment; perceived CSR

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APA (6^th Edition):

Lee, K. (2013). effects of healthful children's foods and nutrition information on caregivers' empowerment and perceived corporate social responsibility and willingness to visit sit-down family restaurants. (Thesis). Penn State University. Retrieved from https://submit-etda.libraries.psu.edu/catalog/18763

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Lee, Kiwon. “effects of healthful children's foods and nutrition information on caregivers' empowerment and perceived corporate social responsibility and willingness to visit sit-down family restaurants.” 2013. Thesis, Penn State University. Accessed January 23, 2021. https://submit-etda.libraries.psu.edu/catalog/18763.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Lee, Kiwon. “effects of healthful children's foods and nutrition information on caregivers' empowerment and perceived corporate social responsibility and willingness to visit sit-down family restaurants.” 2013. Web. 23 Jan 2021.

Vancouver:

Lee K. effects of healthful children's foods and nutrition information on caregivers' empowerment and perceived corporate social responsibility and willingness to visit sit-down family restaurants. [Internet] [Thesis]. Penn State University; 2013. [cited 2021 Jan 23]. Available from: https://submit-etda.libraries.psu.edu/catalog/18763.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lee K. effects of healthful children's foods and nutrition information on caregivers' empowerment and perceived corporate social responsibility and willingness to visit sit-down family restaurants. [Thesis]. Penn State University; 2013. Available from: https://submit-etda.libraries.psu.edu/catalog/18763

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

6. Adams, Crystal M. The Production and Representation of Patient Empowerment Messages in Consumer-Directed Prescription Drug Advertisements.

Degree: PhD, Sociology, 2012, Brown University

URL: https://repository.library.brown.edu/studio/item/bdr:320461/

► The idea that patients are “empowered consumers” who have the right to make their own health decisions is now nearly taken-for-granted in American society. This… (more)

▼ The idea that patients are “empowered consumers” who have the right to make their own health decisions is now nearly taken-for-granted in American society. This dissertation examines patient empowerment messages in direct-to-consumer (DTC) advertisements at two sites in the DTC advertising media process: the site of media representation and the site of media production. This research argues that two important dimensions, which have not been comprehensively articulated in patient empowerment research, need to be clarified in examining patient empowerment: the individual-collective dimension, which refers to whether the level of patient orientation targets or is informed by individual-level or societal/institutional factors, and the critical-deferent dimension, which distinguishes between whether patients lend blind support to mainstream medicine or if they question the logic and practices of the biomedical model. This dissertation establishes the content validity of these two dimensions by employing a multi-method research design that includes a content analysis of DTC print, TV, and Internet advertisements and in-depth interviews with drug marketers. The results of the content analysis reveal that advertisements contain a variety of empowerment messages along the individual-collective and critical-deferent dimensions. Conventional understandings of DTC advertising hold that drug advertisements forward a patient empowerment approach that is individually-focused. This research, however, finds that collectivistic messages are just as common as individualistic messages in prescription drug advertisements. Advertisements include both deferent and critical messages; however, collaborative messages, which depict the patient and the physician as being equal partners in health decision-making, are significantly more common than both critical and deferent messages in DTC advertisements. The interviews with drug marketers reveal that while some marketers support an equal participatory relationship between physicians and patients, most marketers claim advertisements contain more individual and deferent, rather than collective and critical, empowerment messages. This investigation improves and expands upon previous conceptualizations of patient empowerment in public health and provides guidance on additional lines of inquiry. Advisors/Committee Members: Fennell, Mary (Director), Brown, Phil (Reader), Suchman, Mark (Reader), Elliott, Gregory (Reader), Hogan, Dennis (Reader).

Subjects/Keywords: Medical sociology; health media studies; patient empowerment; biomedical model; sick role; direct-to-consumer advertising

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Adams, C. M. (2012). The Production and Representation of Patient Empowerment Messages in Consumer-Directed Prescription Drug Advertisements. (Doctoral Dissertation). Brown University. Retrieved from https://repository.library.brown.edu/studio/item/bdr:320461/

Chicago Manual of Style (16^th Edition):

Adams, Crystal M. “The Production and Representation of Patient Empowerment Messages in Consumer-Directed Prescription Drug Advertisements.” 2012. Doctoral Dissertation, Brown University. Accessed January 23, 2021. https://repository.library.brown.edu/studio/item/bdr:320461/.

MLA Handbook (7^th Edition):

Adams, Crystal M. “The Production and Representation of Patient Empowerment Messages in Consumer-Directed Prescription Drug Advertisements.” 2012. Web. 23 Jan 2021.

Vancouver:

Adams CM. The Production and Representation of Patient Empowerment Messages in Consumer-Directed Prescription Drug Advertisements. [Internet] [Doctoral dissertation]. Brown University; 2012. [cited 2021 Jan 23]. Available from: https://repository.library.brown.edu/studio/item/bdr:320461/.

Council of Science Editors:

Adams CM. The Production and Representation of Patient Empowerment Messages in Consumer-Directed Prescription Drug Advertisements. [Doctoral Dissertation]. Brown University; 2012. Available from: https://repository.library.brown.edu/studio/item/bdr:320461/

7. Lindquist, Jessica. Protecting San Francisco Residents From The Wolves Of Wall Street: A Case Study.

Degree: MoPA, Leo T. McCarthy Center for Public Service and the Common Good, 2018, University of San Francisco

URL: https://repository.usfca.edu/capstone/782

► This research conducts the first deep data analysis of the public complaints filed to the Consumer Financial Protection Bureau's Consumer Complaint database by San… (more)

Subjects/Keywords: Consumer Financial Protection Bureau; the San Francisco Office of Financial Empowerment; consumer rights; consumer financial protection; Consumer Complaint Database; Mick Mulvaney; CFPB; financial empowerment; financial services industry; Trump Administration; Banking and Finance Law; Consumer Protection Law; Economic Policy; Policy Design, Analysis, and Evaluation; Public Affairs; Public Policy; Social Policy; Urban Studies

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APA (6^th Edition):

Lindquist, J. (2018). Protecting San Francisco Residents From The Wolves Of Wall Street: A Case Study. (Thesis). University of San Francisco. Retrieved from https://repository.usfca.edu/capstone/782

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Lindquist, Jessica. “Protecting San Francisco Residents From The Wolves Of Wall Street: A Case Study.” 2018. Thesis, University of San Francisco. Accessed January 23, 2021. https://repository.usfca.edu/capstone/782.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Lindquist, Jessica. “Protecting San Francisco Residents From The Wolves Of Wall Street: A Case Study.” 2018. Web. 23 Jan 2021.

Vancouver:

Lindquist J. Protecting San Francisco Residents From The Wolves Of Wall Street: A Case Study. [Internet] [Thesis]. University of San Francisco; 2018. [cited 2021 Jan 23]. Available from: https://repository.usfca.edu/capstone/782.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lindquist J. Protecting San Francisco Residents From The Wolves Of Wall Street: A Case Study. [Thesis]. University of San Francisco; 2018. Available from: https://repository.usfca.edu/capstone/782

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

8. Bachouche, Hajer. Quelle est l'efficacité des pratiques managériales d'empowerment des consommateurs? : le rôle des caractéristiques du profil des consommateurs et de la familiarité de la marque : The bright side of consumer empowerment strategies on participants’ attitudinal and behavioral responses toward the brand : focus on individual characteristics and situational variables linked to innovation contests initiated in consumer goods sector.

Degree: Docteur es, Sciences de Gestion, 2017, Université Paris-Est

URL: http://www.theses.fr/2017PESC0123

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L’empowerment du consommateur/client est une pratique mobilisée de manière croissante par les entreprises comme dans les travaux académiques depuis plus d’une dizaine d’années. Deux types… (more)

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L’empowerment du consommateur/client est une pratique mobilisée de manière croissante par les entreprises comme dans les travaux académiques depuis plus d’une dizaine d’années. Deux types de stratégies d’empowerment ont été distingués par la littérature : l’empowerment pour créer qui permet aux clients de soumettre des idées pour les nouveaux produits et l’empowerment pour sélectionner qui s'appuie sur les votes des consommateurs pour le choix des produits qui seront in fine commercialisés (Fuchs et Schreier, 2010). Se basant sur l’approche de l’empowerment du consommateur en tant que stratégie managériale collaborative entre consommateurs et entreprises dans le cadre du développement de nouveaux produits, cette recherche vise à en évaluer les effets sur les indicateurs liés à la marque pour les consommateurs participants. En vue de répondre à cette problématique, une étude qualitative (menée auprès de consommateurs et de managers) suivie de trois études expérimentales (N=719) structurent ce travail doctoral. A l’aide d’une approche pluridisciplinaire (politique, sociologie, psychologie), une conceptualisation de l’empowerment des consommateurs est réalisée ainsi qu’une distinction de ce concept des autres formes de co-innovation. Les résultats obtenus montrent que le recours aux stratégies d'empowerment est plus bénéfique pour les marques à faible familiarité perçue (start-ups) en comparaison à des marques familières (réplication sur deux catégories de produit). Aussi, cette recherche révèle que l'empowerment pour créer améliore plus efficacement le bouche à oreille et l’engagement à l’égard de la marque que l’empowerment pour sélectionner. Le rôle de plusieurs facteurs d’ordre individuel et situationnel dont l’expertise perçue à l’égard de la catégorie de produit, les bénéfices perçus par les participants, le type de motivation et l’effet de récompense (gain vs. perte) ont pu être identifiés. Ainsi, les résultats de notre travail doctoral démontrent notamment que le gain du challenge d’innovation (vs. la perte) n’améliore pas significativement les indicateurs liés à la marque étudiés. Des préconisations managériales sont suggérées pour une meilleure prise en compte des caractéristiques du profil des contributeurs et celles liées au design des challenges d’innovation cruciaux pour le déploiement de stratégies d’empowerment efficaces.

Consumer empowerment is a practice increasingly used by companies as well as mobilized in academic works for more than ten years. Two types of empowerment strategies have been distinguished: empowerment to create that allows customers to submit ideas for new products and empowerment to select who builds on consumer votes for product selection and launch (Fuchs and Schreier, 2010). Based on the approach of consumer empowerment as a collaborative managerial strategy involving consumers and companies in new product development, this research aims at studying the effects of empowerment strategies on brand equity metrics for participating consumers. In order to address this research…

Advisors/Committee Members: Sabri, Ouidade (thesis director).

Subjects/Keywords: Empowerment des consommateurs; Co-Création; Développement de nouveaux produits; Innovation; Efficacité relative; Marque; Consumer empowerment; Co-Creation; New product development; Innovation; Relative efficacy; Marque

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APA (6^th Edition):

Bachouche, H. (2017). Quelle est l'efficacité des pratiques managériales d'empowerment des consommateurs? : le rôle des caractéristiques du profil des consommateurs et de la familiarité de la marque : The bright side of consumer empowerment strategies on participants’ attitudinal and behavioral responses toward the brand : focus on individual characteristics and situational variables linked to innovation contests initiated in consumer goods sector. (Doctoral Dissertation). Université Paris-Est. Retrieved from http://www.theses.fr/2017PESC0123

Chicago Manual of Style (16^th Edition):

Bachouche, Hajer. “Quelle est l'efficacité des pratiques managériales d'empowerment des consommateurs? : le rôle des caractéristiques du profil des consommateurs et de la familiarité de la marque : The bright side of consumer empowerment strategies on participants’ attitudinal and behavioral responses toward the brand : focus on individual characteristics and situational variables linked to innovation contests initiated in consumer goods sector.” 2017. Doctoral Dissertation, Université Paris-Est. Accessed January 23, 2021. http://www.theses.fr/2017PESC0123.

MLA Handbook (7^th Edition):

Bachouche, Hajer. “Quelle est l'efficacité des pratiques managériales d'empowerment des consommateurs? : le rôle des caractéristiques du profil des consommateurs et de la familiarité de la marque : The bright side of consumer empowerment strategies on participants’ attitudinal and behavioral responses toward the brand : focus on individual characteristics and situational variables linked to innovation contests initiated in consumer goods sector.” 2017. Web. 23 Jan 2021.

Vancouver:

Bachouche H. Quelle est l'efficacité des pratiques managériales d'empowerment des consommateurs? : le rôle des caractéristiques du profil des consommateurs et de la familiarité de la marque : The bright side of consumer empowerment strategies on participants’ attitudinal and behavioral responses toward the brand : focus on individual characteristics and situational variables linked to innovation contests initiated in consumer goods sector. [Internet] [Doctoral dissertation]. Université Paris-Est; 2017. [cited 2021 Jan 23]. Available from: http://www.theses.fr/2017PESC0123.

Council of Science Editors:

Bachouche H. Quelle est l'efficacité des pratiques managériales d'empowerment des consommateurs? : le rôle des caractéristiques du profil des consommateurs et de la familiarité de la marque : The bright side of consumer empowerment strategies on participants’ attitudinal and behavioral responses toward the brand : focus on individual characteristics and situational variables linked to innovation contests initiated in consumer goods sector. [Doctoral Dissertation]. Université Paris-Est; 2017. Available from: http://www.theses.fr/2017PESC0123

9. Maia, Mónica Correia. A importância estratégica de comunicar a responsabilidade social corporativa.

Degree: 2013, RCAAP

URL: https://www.rcaap.pt/detail.jsp?id=oai:repositorio.iscte-iul.pt:10071/7218

►

Mestrado em Marketing

Esta investigação teve como resultado uma dissertação assente no papel da comunicação da Responsabilidade Social Corporativa no comportamento de compra do consumidor.… (more)

▼

Mestrado em Marketing

Esta investigação teve como resultado uma dissertação assente no papel da comunicação da Responsabilidade Social Corporativa no comportamento de compra do consumidor. O objetivo da investigação concentrou-se em averiguar se o consumidor muda a sua intenção de compra por ter conhecimento de que a empresa fornecedora do bem/serviço têm uma prática sustentada de Responsabilidade Social Corporativa. Como forma de responder a este objetivo foram formuladas duas hipóteses de investigação que foram testadas mediante a realização de um inquérito baseado numa amostra por conveniência, que reuniu 343 respostas em todo o território nacional. Para melhor perceber a complexidade deste tema foram abordados os principais fatores que levam as empresas a adotar este tipo de práticas, essencialmente a comunidade em geral e o consumidor em particular, os desafios de as manter e comunicar, bem como as tendências para o futuro próximo que demonstram uma cada vez maior capacitação do consumidor Os resultados obtidos permitem-nos assumir que o consumidor português, em geral, não só quer ter mais informação disponível e acessível (quer ao nível da acessibilidade de meios mas também ao nível da acessibilidade da linguagem) sobre o papel das marcas e empresas em ações de Responsabilidade Social, mas também quer colaborar, ser ouvido nas suas sugestões, enfim, ser capacitado para intervir na comunidade quer por sua iniciativa, quer quando incentivado por parte das marcas e das empresas em geral.

This research, resulted in a dissertation, was based on the role of communication of Corporate Social Responsibility in consumer buying behavior . The goal of the investigation was focused on find out if the consumer was willing to change his intention to purchase by having knowledge of the supplier of the goods /services have a sustained practice of Corporate Social Responsibility . In order to meet this purpose two research hypotheses were formulated and tested by conducting a survey based on a convenience sample , which gathered 343 responses across the national territory . To better understand the complexity of this issue the research started to dealt with the main factors that lead companies to adopt such practices, essentially the community in general and consumers in particular the challenges of maintaining and communicating, as well as trends for the near future that demonstrate an increasing consumer empowerment The results obtained allow us to assume that the Portuguese consumer, in general, not only want to have more information available and accessible (both in terms of accessibility of resources but also the level of accessibility of language) on the role of brands and companies into shares Social Responsibility, but also wants to collaborate, be heard on their suggestions and be able to intervene in the community whether on its own initiative or when encouraged by the brands and companies in general

Advisors/Committee Members: Canhoto, Rogério.

Subjects/Keywords: Responsabilidade social corporativa; Marketing de causas; Comunicação corporativa; Capacitação do consumidor; Corporate social responsibility; Cause related marketing; Corporate communication; Consumer empowerment

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Maia, M. C. (2013). A importância estratégica de comunicar a responsabilidade social corporativa. (Thesis). RCAAP. Retrieved from https://www.rcaap.pt/detail.jsp?id=oai:repositorio.iscte-iul.pt:10071/7218

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Maia, Mónica Correia. “A importância estratégica de comunicar a responsabilidade social corporativa.” 2013. Thesis, RCAAP. Accessed January 23, 2021. https://www.rcaap.pt/detail.jsp?id=oai:repositorio.iscte-iul.pt:10071/7218.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Maia, Mónica Correia. “A importância estratégica de comunicar a responsabilidade social corporativa.” 2013. Web. 23 Jan 2021.

Vancouver:

Maia MC. A importância estratégica de comunicar a responsabilidade social corporativa. [Internet] [Thesis]. RCAAP; 2013. [cited 2021 Jan 23]. Available from: https://www.rcaap.pt/detail.jsp?id=oai:repositorio.iscte-iul.pt:10071/7218.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Maia MC. A importância estratégica de comunicar a responsabilidade social corporativa. [Thesis]. RCAAP; 2013. Available from: https://www.rcaap.pt/detail.jsp?id=oai:repositorio.iscte-iul.pt:10071/7218

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Université de Grenoble

10. Morrongiello, Caroline. De l'empowerment à l'engagement du client sur les plateformes en ligne : ou comment favoriser l'activité des clients sur Internet : From empowerment to customer engagement on online opinion platforms : or how to foster customers activity on the Internet.

Degree: Docteur es, Sciences de gestion, 2014, Université de Grenoble

URL: http://www.theses.fr/2014GRENA016

► Intérêt du sujet : Avec l’avènement du web2.0, l'influence interpersonnelle inclut désormais son extension dans le cyberespace avec le bouche-à-oreille électronique (eBAO). Internet modifie ainsi… (more)

▼ Intérêt du sujet : Avec l’avènement du web2.0, l'influence interpersonnelle inclut désormais son extension dans le cyberespace avec le bouche-à-oreille électronique (eBAO). Internet modifie ainsi en profondeur les relations établies avec les consommateurs et conduit à une redéfinition de la relation marque -consommateur. Le web 2.0 apparaît ainsi comme un outil formidable au rééquilibrage des pouvoirs entre eux. Cependant, au-delà de ce constat, nous nous interrogeons quant à l’asymétrie entre les consommateurs et les marques dans ces conversations : le marketing est-il prêt à jouer le jeu ? Quelle perception le consommateur a-t-il de ce rééquilibrage ? Objectif de recherche : L’objectif de cette recherche est de comprendre les perceptions du web 2.0 par les consommateurs et les comportements qui en résultent. Thèse défendue : Face à cette redéfinition des relations entre consommateurs et entreprises, nous suggérons que les entreprises souhaitant des consommateurs engagés doivent accepter de céder une partie du pouvoir. Contribution attendue : Cette thèse vise à contribuer aux études précédentes et à pallier leurs limites. Alors que la littérature académique étudie les motivations des consommateurs à poster des avis en ligne en général (Hennig-Thurau et al, 2004 ; Sher et Lee, 2009), il manque des études empiriques considérant l’impact de facteurs individuels des consommateurs sur leur participation et sur leur engagement vis-à-vis d’une marque en particulier sur le web 2.0. Nous chercherons ainsi à comprendre le rôle des capacités de pouvoir du consommateur sur cette participation et cet engagement en ligne. Méthode : Une combinaison des approches qualitatives et quantitatives a constitué notre méthodologie de recherche. Dans un premier temps, une étude qualitative et une étude quantitative ont été réalisées auprès des consommateurs dans un contexte touristique. Celle-ci s’est déroulée en collaboration avec les offices de tourisme du Grand Bornand et d’Aix les Bains. Dans un deuxième temps, une expérimentation a été réalisée auprès des jeunes consommateurs (de 18 à 30 ans) dans le secteur spécifique des Smartphones et des tablettes mobiles. Principaux résultats : L’étude exploratoire nous a permis de souligner dans un premier temps les multiples paradoxes générés par l’eBAO diffusé sur les plateformes d’opinions. L’eBAO apparaît comme utile pour les consommateurs et les entreprises, cependant, un fort scepticisme règne face à celles-ci. La première étude quantitative nous a permis de mettre en avant les facteurs de participation et d’engagement : l’aide à l’entreprise, la sincérité perçue des avis postés, le scepticisme des consommateurs concernant les pratiques en ligne et l’attachement à la marque. D’une manière générale, nous constatons la volonté des consommateurs d’influencer. La seconde étude quantitative, l’expérimentation, nous montre que les caractéristiques des plateformes d’opinions en ligne ont un impact sur l’intention d’engagement et le comportement engageant. Cette étude nous montre l’importance de la… Advisors/Committee Members: N'Goala, Gilles (thesis director), Kreziak, Dominique (thesis director).

Subjects/Keywords: Engagement du consommateur; Pouvoir du consommateur; Empowerment; Plateforme d’opinions en ligne; Bouche à oreille électronique (eBAO); Web 2.0; Consumer engagement; Consumer power; Empowerment; Online opinion Platform; Electronic word of mouth (eWoM); Web 2.0; 658.834; 338.479

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Morrongiello, C. (2014). De l'empowerment à l'engagement du client sur les plateformes en ligne : ou comment favoriser l'activité des clients sur Internet : From empowerment to customer engagement on online opinion platforms : or how to foster customers activity on the Internet. (Doctoral Dissertation). Université de Grenoble. Retrieved from http://www.theses.fr/2014GRENA016

Chicago Manual of Style (16^th Edition):

Morrongiello, Caroline. “De l'empowerment à l'engagement du client sur les plateformes en ligne : ou comment favoriser l'activité des clients sur Internet : From empowerment to customer engagement on online opinion platforms : or how to foster customers activity on the Internet.” 2014. Doctoral Dissertation, Université de Grenoble. Accessed January 23, 2021. http://www.theses.fr/2014GRENA016.

MLA Handbook (7^th Edition):

Morrongiello, Caroline. “De l'empowerment à l'engagement du client sur les plateformes en ligne : ou comment favoriser l'activité des clients sur Internet : From empowerment to customer engagement on online opinion platforms : or how to foster customers activity on the Internet.” 2014. Web. 23 Jan 2021.

Vancouver:

Morrongiello C. De l'empowerment à l'engagement du client sur les plateformes en ligne : ou comment favoriser l'activité des clients sur Internet : From empowerment to customer engagement on online opinion platforms : or how to foster customers activity on the Internet. [Internet] [Doctoral dissertation]. Université de Grenoble; 2014. [cited 2021 Jan 23]. Available from: http://www.theses.fr/2014GRENA016.

Council of Science Editors:

Morrongiello C. De l'empowerment à l'engagement du client sur les plateformes en ligne : ou comment favoriser l'activité des clients sur Internet : From empowerment to customer engagement on online opinion platforms : or how to foster customers activity on the Internet. [Doctoral Dissertation]. Université de Grenoble; 2014. Available from: http://www.theses.fr/2014GRENA016

Nelson Mandela Metropolitan University

11. Nzo, Yolisa Nomfundo. Determining the factors that influence customer service excellence in the South African retail sector.

Degree: MBA, 2013, Nelson Mandela Metropolitan University

URL: http://hdl.handle.net/10948/d1012956

► Customer service excellence (CSE) is the common thread that binds all businesses; as without customers no trade can take place. The South African retail sector… (more)

Subjects/Keywords: Retail trade – Customer services – South Africa – Centurion; Relationship marketing – South Africa – Centurion; Employee empowerment – South Africa – Centurion; Consumer satisfaction – South Africa – Centurion; Employee morale – South Africa – Centurion

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Nzo, Y. N. (2013). Determining the factors that influence customer service excellence in the South African retail sector. (Masters Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/d1012956

Chicago Manual of Style (16^th Edition):

Nzo, Yolisa Nomfundo. “Determining the factors that influence customer service excellence in the South African retail sector.” 2013. Masters Thesis, Nelson Mandela Metropolitan University. Accessed January 23, 2021. http://hdl.handle.net/10948/d1012956.

MLA Handbook (7^th Edition):

Nzo, Yolisa Nomfundo. “Determining the factors that influence customer service excellence in the South African retail sector.” 2013. Web. 23 Jan 2021.

Vancouver:

Nzo YN. Determining the factors that influence customer service excellence in the South African retail sector. [Internet] [Masters thesis]. Nelson Mandela Metropolitan University; 2013. [cited 2021 Jan 23]. Available from: http://hdl.handle.net/10948/d1012956.

Council of Science Editors:

Nzo YN. Determining the factors that influence customer service excellence in the South African retail sector. [Masters Thesis]. Nelson Mandela Metropolitan University; 2013. Available from: http://hdl.handle.net/10948/d1012956

12. Craig, Ruth-Anne. Empowerment and social work research - participatory action research and the relationship between the extent of mental health consumers' involvement in research and its capacity to serve an empowering function.

Degree: Social Work, 2008, University of Manitoba

URL: http://hdl.handle.net/1993/3033

► A review of research specific to the active participation of mental health consumers in mental health research indicates that consumers have little input into mental… (more)

▼ A review of research specific to the active participation of mental health consumers in mental health research indicates that consumers have little input into mental health services program development or evaluation. Participatory action research, which is strengths-based and action-oriented, offers a process through which people utilizing mental health services and social work researchers can work together to develop evaluation and assessment tools that are both more relevant to program outcomes and empowering to the people whose progress they measure. Congruent with basic social work values of empowerment and social justice, participatory research assists in breaking down long-standing power imbalances between consumers and workers / researchers in the field of mental health. The primary intervention involved the practicum student working collaboratively with a group of mental health consumers to design and complete a research project, where the topic was chosen by the consumer researchers. The student prepared educational sessions so that knowledge of the research process was transferred to the consumer researchers. The consumer researchers progressed through each phase of the project, ultimately completing the project and publishing the research findings. The practicum student learned how to facilitate a participatory action research project, as well as learning the skills associated with working with self-help organizations and their members. Learning goals included increased proficiency in project management skills, research management skills, and research team coordination. Facilitation of a participatory action research project differs from others in its emphasis on shared decision-making and ongoing examination of power relationships. The student’s progress was evaluated by using the following methods: a student supervision form, a post-intervention interview with organizational representatives, and the student’s progress journal. Findings indicated growth in the areas of project management (organizational and facilitation skills), research management (teaching research methodology), and research team coordination (support and accommodation). Areas of continued possible growth were also identified. The practicum intervention was evaluated by using the following methods: A Consumer Constructed Empowerment Scale (CCES) was used to measure pre and post-test indicators of consumer researchers’ empowerment (quantitative), consumer skill logbooks, post-intervention interviews with consumer researchers, and post-intervention interviews with organizational representatives. Empowerment was measured at the individual, group, and organizational levels. Qualitative findings indicated increased perceptions of empowerment at all levels. Findings from the CCES indicated positive trends toward empowerment in one subscale, minimal change in four subscales, and a significant change in the overall empowerment score. Advisors/Committee Members: Frankel, Sid (Social Work) (supervisor), Pape, Bonnie (Canadian Mental Health Association).

Subjects/Keywords: empowerment research and evaluation; mental health consumer participation

…Constructed Empowerment Scale �� ….. ��...217 Conclusion – Data Analysis of A Consumer Constructed… …Appendix A – Letter of Request for Permission to Use “A Consumer Constructed Empowerment Scale… …and Letter of Permission to Use “A Consumer Constructed Empowerment Scale… …263 Appendix B – A Consumer Constructed Empowerment Scale �� 266 Appendix C – Participant… …Matrix of Consumer Logbook Data �� …..…..…...189 Table 3 - A Consumer Constructed Empowerment…

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Craig, R. (2008). Empowerment and social work research - participatory action research and the relationship between the extent of mental health consumers' involvement in research and its capacity to serve an empowering function. (Masters Thesis). University of Manitoba. Retrieved from http://hdl.handle.net/1993/3033

Chicago Manual of Style (16^th Edition):

Craig, Ruth-Anne. “Empowerment and social work research - participatory action research and the relationship between the extent of mental health consumers' involvement in research and its capacity to serve an empowering function.” 2008. Masters Thesis, University of Manitoba. Accessed January 23, 2021. http://hdl.handle.net/1993/3033.

MLA Handbook (7^th Edition):

Craig, Ruth-Anne. “Empowerment and social work research - participatory action research and the relationship between the extent of mental health consumers' involvement in research and its capacity to serve an empowering function.” 2008. Web. 23 Jan 2021.

Vancouver:

Craig R. Empowerment and social work research - participatory action research and the relationship between the extent of mental health consumers' involvement in research and its capacity to serve an empowering function. [Internet] [Masters thesis]. University of Manitoba; 2008. [cited 2021 Jan 23]. Available from: http://hdl.handle.net/1993/3033.

Council of Science Editors:

Craig R. Empowerment and social work research - participatory action research and the relationship between the extent of mental health consumers' involvement in research and its capacity to serve an empowering function. [Masters Thesis]. University of Manitoba; 2008. Available from: http://hdl.handle.net/1993/3033

University of South Florida

13. Rugg, Adam. The mashup as resistance?: A critique of Marxist framing in the digital age.

Degree: 2009, University of South Florida

URL: https://scholarcommons.usf.edu/etd/2173

► This thesis critiques contemporary scholarly approaches to the modern musical mashup that rely on outdated and over-generalized Marxist frameworks. These frameworks stem from an Adornian… (more)

Subjects/Keywords: Hegemony; Girl Talk; Consumer Empowerment; Remix; Copyright; American Studies; Arts and Humanities

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Rugg, A. (2009). The mashup as resistance?: A critique of Marxist framing in the digital age. (Thesis). University of South Florida. Retrieved from https://scholarcommons.usf.edu/etd/2173

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Rugg, Adam. “The mashup as resistance?: A critique of Marxist framing in the digital age.” 2009. Thesis, University of South Florida. Accessed January 23, 2021. https://scholarcommons.usf.edu/etd/2173.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Rugg, Adam. “The mashup as resistance?: A critique of Marxist framing in the digital age.” 2009. Web. 23 Jan 2021.

Vancouver:

Rugg A. The mashup as resistance?: A critique of Marxist framing in the digital age. [Internet] [Thesis]. University of South Florida; 2009. [cited 2021 Jan 23]. Available from: https://scholarcommons.usf.edu/etd/2173.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Rugg A. The mashup as resistance?: A critique of Marxist framing in the digital age. [Thesis]. University of South Florida; 2009. Available from: https://scholarcommons.usf.edu/etd/2173

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Durban University of Technology

14. Premjee, Dipika. Employee commitment to customer service in South Africa.

Degree: 2007, Durban University of Technology

URL: http://hdl.handle.net/10321/360

►

Thesis (M.B.A.: Business Studies Unit)-Durban University of Technology, 2007. 127 leaves

Retailing no longer involves just growth or expansion into new product, consumer segments or… (more)

▼

Thesis (M.B.A.: Business Studies Unit)-Durban University of Technology, 2007. 127 leaves

Retailing no longer involves just growth or expansion into new product, consumer segments or geographic areas. Organisations are now learning to shift their emphasis to managing under conditions of modest, zero or for some organisations, under negative growth. This is to a large extend has been the result of changing consumer behaviour, the emergence of new competitors, global economic recession, and rapid technological advances in the retailing industries. These pressures of business today make many people think that the only thing that counts is financial success, i.e. being the investor of choice. In successful organisations everyone's energy is focused on the "Triple bottom line" as the target. That is, if the organisation has been built the right way, it will be the Provider of Choice, Employer of Choice, and Investor of Choice. The leaders of these organisations believe that people, their customers and business partners are as important as their bottom line. These companies realise that profit is the applause you get for taking care of your customers and creating a motivated environment for your people. Despite its importance, this topic has been given little attention in the academic literature. In the case of retailing, services are designed more to augment the core offering or add value rather than represent the core offering itself? The limited and fragmented research on retail services focuses on specific areas such as quality issues and store image. Thus given this void in the literature, the bases of the study would be to approach retail services as a strategic perspective by focusing on the service orientation of a retailer's business strategy. If a retailer decides to strategically augment its products with services, it is essential that the retailer make this change systematically with a long-term orientation. The study would involve examining one level of service orientation, i.e. individual level. In this research stream, a service orientation is treated as a personality measure whereby certain people are more service orientated than others.

M

Subjects/Keywords: Employee empowerment – South Africa; Retail trade – South Africa; Customer services – South Africa; Consumer satisfaction – South Africa; Customer services – Evaluation

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Premjee, D. (2007). Employee commitment to customer service in South Africa. (Thesis). Durban University of Technology. Retrieved from http://hdl.handle.net/10321/360

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Premjee, Dipika. “Employee commitment to customer service in South Africa.” 2007. Thesis, Durban University of Technology. Accessed January 23, 2021. http://hdl.handle.net/10321/360.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Premjee, Dipika. “Employee commitment to customer service in South Africa.” 2007. Web. 23 Jan 2021.

Vancouver:

Premjee D. Employee commitment to customer service in South Africa. [Internet] [Thesis]. Durban University of Technology; 2007. [cited 2021 Jan 23]. Available from: http://hdl.handle.net/10321/360.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Premjee D. Employee commitment to customer service in South Africa. [Thesis]. Durban University of Technology; 2007. Available from: http://hdl.handle.net/10321/360

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

15. Starzynski, Tomas. Customer delight genom informationsspridning av juridiska kunskaper : En fallstudie av en hemelektronikbutik.

Degree: Business Studies, 2006, Södertörn University College

URL: http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-479

► Denna kandidatuppsats är skriven i syfte att analysera hur väl företaget ONOFF i Södertälje informerar sina kunder om deras konsumentköprättigheter och hur missnöje vid… (more)

Subjects/Keywords: custumer delight; ONOFF; Empowerment; delegering; Word of mouth; consumer promotion tools; kundnöje; juridiska kunskaper; konsumentköplagen; köprättigheter; Business studies; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Starzynski, T. (2006). Customer delight genom informationsspridning av juridiska kunskaper : En fallstudie av en hemelektronikbutik. (Thesis). Södertörn University College. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-479

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Starzynski, Tomas. “Customer delight genom informationsspridning av juridiska kunskaper : En fallstudie av en hemelektronikbutik.” 2006. Thesis, Södertörn University College. Accessed January 23, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-479.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Starzynski, Tomas. “Customer delight genom informationsspridning av juridiska kunskaper : En fallstudie av en hemelektronikbutik.” 2006. Web. 23 Jan 2021.

Vancouver:

Starzynski T. Customer delight genom informationsspridning av juridiska kunskaper : En fallstudie av en hemelektronikbutik. [Internet] [Thesis]. Södertörn University College; 2006. [cited 2021 Jan 23]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-479.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Starzynski T. Customer delight genom informationsspridning av juridiska kunskaper : En fallstudie av en hemelektronikbutik. [Thesis]. Södertörn University College; 2006. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-479

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Uppsala University

16. Isaksson, Fredrik. Prisjämförelsesajters betydelse för e-handlare och deras konsumenter : En studie av prisjämförelsesajters roll i samspelet mellan Internerbaserade återförsäljare av hemelektronik och deras konsumenter.

Degree: Business Studies, 2008, Uppsala University

URL: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-88480

► Det finns idag ett väldigt stort urval av återförsäljare som agerar på Internet och dessa kan vid en första anblick te sig väldigt svåra… (more)

Subjects/Keywords: consumer empowerment; e-handel; e-relation; hemelektronik; köpbeslutsprocess; Internetmarknadsföring; PriceRunner; Prisjakt; prisjämförelsesajter; word of mouth; STS; Business studies; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Isaksson, F. (2008). Prisjämförelsesajters betydelse för e-handlare och deras konsumenter : En studie av prisjämförelsesajters roll i samspelet mellan Internerbaserade återförsäljare av hemelektronik och deras konsumenter. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-88480

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Isaksson, Fredrik. “Prisjämförelsesajters betydelse för e-handlare och deras konsumenter : En studie av prisjämförelsesajters roll i samspelet mellan Internerbaserade återförsäljare av hemelektronik och deras konsumenter.” 2008. Thesis, Uppsala University. Accessed January 23, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-88480.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Isaksson, Fredrik. “Prisjämförelsesajters betydelse för e-handlare och deras konsumenter : En studie av prisjämförelsesajters roll i samspelet mellan Internerbaserade återförsäljare av hemelektronik och deras konsumenter.” 2008. Web. 23 Jan 2021.

Vancouver:

Isaksson F. Prisjämförelsesajters betydelse för e-handlare och deras konsumenter : En studie av prisjämförelsesajters roll i samspelet mellan Internerbaserade återförsäljare av hemelektronik och deras konsumenter. [Internet] [Thesis]. Uppsala University; 2008. [cited 2021 Jan 23]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-88480.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Isaksson F. Prisjämförelsesajters betydelse för e-handlare och deras konsumenter : En studie av prisjämförelsesajters roll i samspelet mellan Internerbaserade återförsäljare av hemelektronik och deras konsumenter. [Thesis]. Uppsala University; 2008. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-88480

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Uppsala University

17. Enbuske, Hanna. Take Care! : The Ideal Patient and Self-Governing.

Degree: Cultural Anthropology and Ethnology, 2019, Uppsala University

URL: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-377317

► In this thesis, a phenomenological approach is taken as the purpose is to discuss how the healthcare experiences of Swedish patients with chronic illness… (more)

Subjects/Keywords: Governing technologies; Swedish healthcare; patient-physician-relationship; morality; neoliberalism; empowerment; chronic illness; self-care; consumer patient; healthcare policy; the Patient Act; public health.; Other Humanities not elsewhere specified; Övrig annan humaniora; Social Anthropology; Socialantropologi

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APA (6^th Edition):

Enbuske, H. (2019). Take Care! : The Ideal Patient and Self-Governing. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-377317

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Enbuske, Hanna. “Take Care! : The Ideal Patient and Self-Governing.” 2019. Thesis, Uppsala University. Accessed January 23, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-377317.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Enbuske, Hanna. “Take Care! : The Ideal Patient and Self-Governing.” 2019. Web. 23 Jan 2021.

Vancouver:

Enbuske H. Take Care! : The Ideal Patient and Self-Governing. [Internet] [Thesis]. Uppsala University; 2019. [cited 2021 Jan 23]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-377317.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Enbuske H. Take Care! : The Ideal Patient and Self-Governing. [Thesis]. Uppsala University; 2019. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-377317

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

18. Iucolano, Donna M. HYPERCONNECTIVITY GIVETH AND TAKETH AWAY: RECONCILING BEING AN “ALWAYS-ON” EMPOWERED CONSUMER AND PRIVACY IN AN ERA OF PERVASIVE PERSONAL DATA EXCHANGES.

Degree: PhD, Management, 2019, Case Western Reserve University School of Graduate Studies

URL: http://rave.ohiolink.edu/etdc/view?acc_num=case1554468526463455

► We are living in an era of rising connectivity where consumers of all ages and socioeconomic backgrounds are “always-on.” Consumers can now engage constantly with… (more)

▼ We are living in an era of rising connectivity where consumers of all ages and socioeconomic backgrounds are “always-on.” Consumers can now engage constantly with brands, retailers, content, and each other through real-time interactions, facilitated by a mobile-first mindset. This has earned consumers the moniker, “highly empowered.” Consumers are indeed empowered by the growth of the internet/mobile, proliferation of devices, and unprecedented access to information, choice, and control. However, rising connectivity also has downsides. Consumers now face a barrage of decisions about whether to share their personal information with firms or accept its collection without their explicit consent. The outcomes of these automatic, one-time decisions are far-reaching and long-lasting. They also empower firms—perhaps more than consumers; something most marketers prefer to keep secret. This research study addresses how “always-on” supposedly empowered consumers behave while shopping and make decisions in an era of pervasive personal information exchanges with retailers and others. It uses an exploratory, sequential mixed methods design beginning with a qualitative study followed by two quantitative studies. Study 1 investigates how 40 connected consumers behave and make decisions in shopping/retail environments. Findings reveal pros and cons of rising connectivity, dynamic behavior that challenges traditional customer segmentation, and tensions over privacy and personal data exchanges with retailers. These tensions are explored in Study 2 using survey data collected from 790 U.S. consumers, all heavy internet/mobile users. Consumer acceptance of personal data collection is interpreted as a form of coping with the stress of digital life. Study 3 extends Study 2 by focusing on three moderating effects on consumer willingness to share personal data or have it collected: perceived marketing intrusiveness, high versus low privacy knowledge, and high versus low privacy-protecting behaviors. Many findings are counterintuitive with few statistically significant differences in consumer attitudes—all affected by their perceptions of fairness in exchanges with firms. This work contributes to the emerging streams of research about consumer privacy, personal data exchanges, perceptions of fairness, and consumer acceptance in an era of presumed high consumer empowerment. It also has implications for marketers and marketing strategies, consumer advocates, and public policy. Advisors/Committee Members: Niraj, Rakesh (Committee Chair).

Subjects/Keywords: Management; Marketing; Technology; Information Science; always-on consumer; consumer connectivity; privacy; personal data exchanges; consumer empowerment; disempowerment; fairness of exchanges; consumer acceptance; consumer decision making; shopping; digital commerce; mixed methods; cluster analysis

…perceptions of fairness, and consumer acceptance in an era of presumed high consumer empowerment. It… …consumer empowerment; (dis)empowerment; fairness of exchanges; consumer acceptance… …World Economic Forum (2017) projects that this consumer empowerment will continue to… …most marketers would no doubt prefer to keep secret: as consumer connectivity and empowerment… …understanding of consumer empowerment, as applied to consumers in the digital era, is incomplete since…

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APA (6^th Edition):

Iucolano, D. M. (2019). HYPERCONNECTIVITY GIVETH AND TAKETH AWAY: RECONCILING BEING AN “ALWAYS-ON” EMPOWERED CONSUMER AND PRIVACY IN AN ERA OF PERVASIVE PERSONAL DATA EXCHANGES. (Doctoral Dissertation). Case Western Reserve University School of Graduate Studies. Retrieved from http://rave.ohiolink.edu/etdc/view?acc_num=case1554468526463455

Chicago Manual of Style (16^th Edition):

Iucolano, Donna M. “HYPERCONNECTIVITY GIVETH AND TAKETH AWAY: RECONCILING BEING AN “ALWAYS-ON” EMPOWERED CONSUMER AND PRIVACY IN AN ERA OF PERVASIVE PERSONAL DATA EXCHANGES.” 2019. Doctoral Dissertation, Case Western Reserve University School of Graduate Studies. Accessed January 23, 2021. http://rave.ohiolink.edu/etdc/view?acc_num=case1554468526463455.

MLA Handbook (7^th Edition):

Iucolano, Donna M. “HYPERCONNECTIVITY GIVETH AND TAKETH AWAY: RECONCILING BEING AN “ALWAYS-ON” EMPOWERED CONSUMER AND PRIVACY IN AN ERA OF PERVASIVE PERSONAL DATA EXCHANGES.” 2019. Web. 23 Jan 2021.

Vancouver:

Iucolano DM. HYPERCONNECTIVITY GIVETH AND TAKETH AWAY: RECONCILING BEING AN “ALWAYS-ON” EMPOWERED CONSUMER AND PRIVACY IN AN ERA OF PERVASIVE PERSONAL DATA EXCHANGES. [Internet] [Doctoral dissertation]. Case Western Reserve University School of Graduate Studies; 2019. [cited 2021 Jan 23]. Available from: http://rave.ohiolink.edu/etdc/view?acc_num=case1554468526463455.

Council of Science Editors:

Iucolano DM. HYPERCONNECTIVITY GIVETH AND TAKETH AWAY: RECONCILING BEING AN “ALWAYS-ON” EMPOWERED CONSUMER AND PRIVACY IN AN ERA OF PERVASIVE PERSONAL DATA EXCHANGES. [Doctoral Dissertation]. Case Western Reserve University School of Graduate Studies; 2019. Available from: http://rave.ohiolink.edu/etdc/view?acc_num=case1554468526463455

University of Florida

19. Rausch, Paula. Organizational Blogs and Cancer Messages: Experimental Testing of Recipient and Message Factors in Influencing Attutudes, Intention, and Behavior.

Degree: PhD, Mass Communication - Journalism and Communications, 2010, University of Florida

URL: https://ufdc.ufl.edu/UFE0041937

Subjects/Keywords: Blogs; Cancer; Cell phones; Consumer research; Diseases; Electronics; Health information; Personal empowerment; Persuasion; Positrons; argument, attitudes, behavior, blogs, cancer, communication, credibility, elaboration, empowerment, experiment, health, information, intention, involvement, likelihood, model, persuasion, source

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Rausch, P. (2010). Organizational Blogs and Cancer Messages: Experimental Testing of Recipient and Message Factors in Influencing Attutudes, Intention, and Behavior. (Doctoral Dissertation). University of Florida. Retrieved from https://ufdc.ufl.edu/UFE0041937

Chicago Manual of Style (16^th Edition):

Rausch, Paula. “Organizational Blogs and Cancer Messages: Experimental Testing of Recipient and Message Factors in Influencing Attutudes, Intention, and Behavior.” 2010. Doctoral Dissertation, University of Florida. Accessed January 23, 2021. https://ufdc.ufl.edu/UFE0041937.

MLA Handbook (7^th Edition):

Rausch, Paula. “Organizational Blogs and Cancer Messages: Experimental Testing of Recipient and Message Factors in Influencing Attutudes, Intention, and Behavior.” 2010. Web. 23 Jan 2021.

Vancouver:

Rausch P. Organizational Blogs and Cancer Messages: Experimental Testing of Recipient and Message Factors in Influencing Attutudes, Intention, and Behavior. [Internet] [Doctoral dissertation]. University of Florida; 2010. [cited 2021 Jan 23]. Available from: https://ufdc.ufl.edu/UFE0041937.

Council of Science Editors:

Rausch P. Organizational Blogs and Cancer Messages: Experimental Testing of Recipient and Message Factors in Influencing Attutudes, Intention, and Behavior. [Doctoral Dissertation]. University of Florida; 2010. Available from: https://ufdc.ufl.edu/UFE0041937

University of Illinois – Urbana-Champaign

20. Coleman, Catherine A. Disempowering through definition: a dialogic ethics for understanding consumer vulnerability through Nike's 'Mike and Spike' advertising and African American consumer history.

Degree: PhD, 0279, 2010, University of Illinois – Urbana-Champaign

URL: http://hdl.handle.net/2142/15508

► Through socio-historical and market analysis and through the lens of ethical theory, this research argues that past thinking about vulnerable audiences is insufficiently grounded in… (more)

▼ Through socio-historical and market analysis and through the lens of ethical theory, this research argues that past thinking about vulnerable audiences is insufficiently grounded in evidence, unsubtle in its understanding of markets, and unselfconscious about its own paternalism. As a result, such thinking can actually disempower the very audiences it sets out to protect. This project is not simply a commentary on branding or on an historical incident; it is an important reflection of race relations in the United States and a theoretically important exploration of the power dynamics of defining vulnerability and of the roles and responsibilities of marketers, advertisers, endorsers, the media and consumers. This research proposes dialogic ethics as the framework through which to understand and define vulnerability in the consumer realm. Advertising frequently is criticized for creating and perpetuating negative stereotypes of vulnerable populations. Scholars have criticized the media and, in particular, advertising for reflecting and perpetuating racism in portrayals of minorities, with much popular and scholarly criticism of advertising and race into the 1980s based on the fact that there were few to no positive representations of African Americans in mainstream advertising. In 1984, Nike signed rookie Michael Jordan and, in 1986, Nike???s advertising agency hired Spike Lee to direct commercials starring the athlete-turned-hero. The Spike/Mike campaign became emblematic of a breakthrough in race relations. However, the cultural ???success??? of the Michael Jordan, Spike Lee and Nike relationship and its influence on the brand was played out on the streets across America. The late-1980s and early-1990s mass media was full of reports about youth???specifically black, urban youth???killing each other for Nike???s Air Jordans. Social discourse on the increasingly mainstream images of African-Americans, initially pleased with the depictions of a positive, successful and empowered black man in advertising, exploded with charges of exploitation and manipulation. The debate was framed by the premise of urban African-Americans as vulnerable to advertising in a unique way. The circumstances of the ???sneaker killings???, which coincided with a time of change and re-formation in the advertising industry and its relation to the African American community, offer not only a rich context in and of itself but unsettles current perceptions of consumer vulnerability and are a hub from which to explore broader concerns about this concept???including issues of social, corporate and consumer responsibility, meaning exchange and control, power and discourse and empowerment. This long-running campaign and the discourse surrounding it are powerful expressions of American race relations and an opportunity to address how definitions of vulnerability can affect the marketplace and the populations deemed vulnerable. This research explores the development of the Nike brand through its association with Michael Jordan and addresses to what… Advisors/Committee Members: Chambers, Jason P. (advisor), Chambers, Jason P. (Committee Chair), Christians, Clifford G. (committee member), Scott, Linda M. (committee member), Berry, William E. (committee member).

Subjects/Keywords: vulnerability; consumer vulnerability; vulnerable consumers; African Americans and advertising; advertising history; advertising ethics; dialogic ethics; consumers and meaning; Michael Jordan; Spike Lee; Nike; sneaker killings; consumers and meaning; consumer empowerment

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Coleman, C. A. (2010). Disempowering through definition: a dialogic ethics for understanding consumer vulnerability through Nike's 'Mike and Spike' advertising and African American consumer history. (Doctoral Dissertation). University of Illinois – Urbana-Champaign. Retrieved from http://hdl.handle.net/2142/15508

Chicago Manual of Style (16^th Edition):

Coleman, Catherine A. “Disempowering through definition: a dialogic ethics for understanding consumer vulnerability through Nike's 'Mike and Spike' advertising and African American consumer history.” 2010. Doctoral Dissertation, University of Illinois – Urbana-Champaign. Accessed January 23, 2021. http://hdl.handle.net/2142/15508.

MLA Handbook (7^th Edition):

Coleman, Catherine A. “Disempowering through definition: a dialogic ethics for understanding consumer vulnerability through Nike's 'Mike and Spike' advertising and African American consumer history.” 2010. Web. 23 Jan 2021.

Vancouver:

Coleman CA. Disempowering through definition: a dialogic ethics for understanding consumer vulnerability through Nike's 'Mike and Spike' advertising and African American consumer history. [Internet] [Doctoral dissertation]. University of Illinois – Urbana-Champaign; 2010. [cited 2021 Jan 23]. Available from: http://hdl.handle.net/2142/15508.

Council of Science Editors:

Coleman CA. Disempowering through definition: a dialogic ethics for understanding consumer vulnerability through Nike's 'Mike and Spike' advertising and African American consumer history. [Doctoral Dissertation]. University of Illinois – Urbana-Champaign; 2010. Available from: http://hdl.handle.net/2142/15508

University of the Western Cape

21. Pilane, K.L. An assessment of Casino gambling on black economic empowerment: Western Cape as a case .

Degree: 2010, University of the Western Cape

URL: http://hdl.handle.net/11394/3480

► The study has three objectives; firstly to assess the (manner of) implementation of black economic empowerment (BEE) principles by casino licence operators in the Western… (more)

▼ The study has three objectives; firstly to assess the (manner of) implementation of black economic empowerment (BEE) principles by casino licence operators in the Western Cape, namely GrandWest, Casino Mykonos, and Caledon Casino & Spa, during the construction and initial operation phases; secondly, to discuss casino gambling from a marketing strategy theory perspective; and thirdly, to measure consumer behaviour theory as demonstrated by casino patrons. Government(s) and casino industry executives present casino gambling as a source of revenue and employment, and disregard the social costs incurred by society in the production of this revenue and employment sustenance.This study is an evaluability assessment study where reports from the Western Cape Gambling and Racing Board‟s social equity committee where used for the objective of the study. As a result, the sample of the study was formed by the three above-mentioned casinos that were operating in the Western Cape at the beginning of the project. The proposed government strategy on Black Economic Empowerment (BEE) was critiqued to try and understand the government‟s position relative to the initiative. The social equity committee monitoring reports where analysed to assess the performance of casino operators relative to their BEE undertakings in their licences. Data formed by reports and literature has been summarised and presented to try and help in clarifying the position of casino gambling on black economic empowerment and specifically the (economic) empowering of host communities and society at large.Recommendations where made with the view highlighting the need for a strategy towards greater empowerment of host communities. As a result, the researcher suggests that further research be conducted into the relationship between the profitability of a casino and proliferation of social problems attributed directly to the presence of a casino complex. Advisors/Committee Members: Vries, L.E.R.De (advisor).

Subjects/Keywords: Casino; Gambling; Black Economic Empowerment (BEE); Host community; Previously Disadvantaged Individual (PDI); Consumer behaviour; Pathological gambler; Problem gambler; Marketing mix; Marketing strategy; Positioning; Segmentation

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APA (6^th Edition):

Pilane, K. L. (2010). An assessment of Casino gambling on black economic empowerment: Western Cape as a case . (Thesis). University of the Western Cape. Retrieved from http://hdl.handle.net/11394/3480

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Pilane, K L. “An assessment of Casino gambling on black economic empowerment: Western Cape as a case .” 2010. Thesis, University of the Western Cape. Accessed January 23, 2021. http://hdl.handle.net/11394/3480.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Pilane, K L. “An assessment of Casino gambling on black economic empowerment: Western Cape as a case .” 2010. Web. 23 Jan 2021.

Vancouver:

Pilane KL. An assessment of Casino gambling on black economic empowerment: Western Cape as a case . [Internet] [Thesis]. University of the Western Cape; 2010. [cited 2021 Jan 23]. Available from: http://hdl.handle.net/11394/3480.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Pilane KL. An assessment of Casino gambling on black economic empowerment: Western Cape as a case . [Thesis]. University of the Western Cape; 2010. Available from: http://hdl.handle.net/11394/3480

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Florida

22. Kuo, Andrew. Consumer Escape A Conceptual Framework.

Degree: PhD, Business Administration - Marketing, 2010, University of Florida

URL: https://ufdc.ufl.edu/UFE0041858

► Abstract of Dissertation Presented to the Graduate School of the University of Florida in Partial Fulfillment of the Requirements for the Degree of Doctor of… (more)

Subjects/Keywords: Fathers; Fictional places; Narratives; Personal empowerment; Psychological stress; Recreation; Self; Self esteem; Stress relieving; Transportation; consumer, entertainment, escape, escapism, games, marketing, video

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Kuo, A. (2010). Consumer Escape A Conceptual Framework. (Doctoral Dissertation). University of Florida. Retrieved from https://ufdc.ufl.edu/UFE0041858

Chicago Manual of Style (16^th Edition):

Kuo, Andrew. “Consumer Escape A Conceptual Framework.” 2010. Doctoral Dissertation, University of Florida. Accessed January 23, 2021. https://ufdc.ufl.edu/UFE0041858.

MLA Handbook (7^th Edition):

Kuo, Andrew. “Consumer Escape A Conceptual Framework.” 2010. Web. 23 Jan 2021.

Vancouver:

Kuo A. Consumer Escape A Conceptual Framework. [Internet] [Doctoral dissertation]. University of Florida; 2010. [cited 2021 Jan 23]. Available from: https://ufdc.ufl.edu/UFE0041858.

Council of Science Editors:

Kuo A. Consumer Escape A Conceptual Framework. [Doctoral Dissertation]. University of Florida; 2010. Available from: https://ufdc.ufl.edu/UFE0041858

23. Passos, Gisele. La vengeance du consommateur insatisfait sur Internet et l'effet sur les attitudes des autres consommateurs : Dissatisfied consumer revenge on the internet and its effects on other consumers attitudes.

Degree: Docteur es, Sciences de gestion, 2013, Paris 9

URL: http://www.theses.fr/2013PA090006

►

Ce travail doctoral s'intéresse au phénomène de vengeance du consommateur insatisfait sur Internet et l'effet de cette action sur les attitudes des autres consommateurs. Deux… (more)

Subjects/Keywords: Internet; Pouvoir du consommateur; Vengeance; Insatisfaction; Attitude à l'égard de la marque; Internet; Consumer empowerment; Revenge; Dissatisfaction; Brand attitude

…Internet comme source de prise de pouvoir (empowerment) du consommateur, le… …littérature sur Internet comme source d'empowerment du consommateur, le consommateur… …Internet comme source d'empowerment du consommateur, le consommateur insatisfait, la… …Consumer Complaint Behavior (CCB) (Hirschman, 1970) qui postule qu'en… …x28;2007) qui propose un cadre conceptuel pour expliquer le phénomène d'empowerment du…

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APA (6^th Edition):

Passos, G. (2013). La vengeance du consommateur insatisfait sur Internet et l'effet sur les attitudes des autres consommateurs : Dissatisfied consumer revenge on the internet and its effects on other consumers attitudes. (Doctoral Dissertation). Paris 9. Retrieved from http://www.theses.fr/2013PA090006

Chicago Manual of Style (16^th Edition):

Passos, Gisele. “La vengeance du consommateur insatisfait sur Internet et l'effet sur les attitudes des autres consommateurs : Dissatisfied consumer revenge on the internet and its effects on other consumers attitudes.” 2013. Doctoral Dissertation, Paris 9. Accessed January 23, 2021. http://www.theses.fr/2013PA090006.

MLA Handbook (7^th Edition):

Passos, Gisele. “La vengeance du consommateur insatisfait sur Internet et l'effet sur les attitudes des autres consommateurs : Dissatisfied consumer revenge on the internet and its effects on other consumers attitudes.” 2013. Web. 23 Jan 2021.

Vancouver:

Passos G. La vengeance du consommateur insatisfait sur Internet et l'effet sur les attitudes des autres consommateurs : Dissatisfied consumer revenge on the internet and its effects on other consumers attitudes. [Internet] [Doctoral dissertation]. Paris 9; 2013. [cited 2021 Jan 23]. Available from: http://www.theses.fr/2013PA090006.

Council of Science Editors:

Passos G. La vengeance du consommateur insatisfait sur Internet et l'effet sur les attitudes des autres consommateurs : Dissatisfied consumer revenge on the internet and its effects on other consumers attitudes. [Doctoral Dissertation]. Paris 9; 2013. Available from: http://www.theses.fr/2013PA090006

24. Camacho, Nuno. Health and Marketing: Essays on Physician and Patient Decision-Making.

Degree: 2011, Erasmus Research Institute of Management

URL: http://hdl.handle.net/1765/23604

► textabstractIn this dissertation, I focus on physician and patient behavior. I model patient and physician decisions by integrating robust insights from different behavioral sciences (e.g.… (more)

Subjects/Keywords: behavioral modelling; consumer learning; health marketing; life sciences industry; new drug adoption; patient adherence; patient compliance; patient empowerment; patient requests; patient-physician relationship; quasi-Bayesian learning; salience effects

…ANTECEDENTS AND CONSEQUENCES OF PATIENT EMPOWERMENT AND ITS IMPLICATIONS FOR PHARMACEUTICAL… …Connectedness____________________ 86 CHAPTER 4: TOWARDS A MODEL OF INTRINSICALLY-MOTIVATED PATIENT EMPOWERMENT FOR… …Empowerment ____________________________________________ 95 Patient Empowerment and Alternative… …Treatment Decision-Making Models _ 96 3. The Effect of Patient Empowerment on Therapy Non… …Adherence ______ 99 Decisional Empowerment and Therapy Non-Adherence ________________ 101 Doctor…

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APA (6^th Edition):

Camacho, N. (2011). Health and Marketing: Essays on Physician and Patient Decision-Making. (Doctoral Dissertation). Erasmus Research Institute of Management. Retrieved from http://hdl.handle.net/1765/23604

Chicago Manual of Style (16^th Edition):

Camacho, Nuno. “Health and Marketing: Essays on Physician and Patient Decision-Making.” 2011. Doctoral Dissertation, Erasmus Research Institute of Management. Accessed January 23, 2021. http://hdl.handle.net/1765/23604.

MLA Handbook (7^th Edition):

Camacho, Nuno. “Health and Marketing: Essays on Physician and Patient Decision-Making.” 2011. Web. 23 Jan 2021.

Vancouver:

Camacho N. Health and Marketing: Essays on Physician and Patient Decision-Making. [Internet] [Doctoral dissertation]. Erasmus Research Institute of Management; 2011. [cited 2021 Jan 23]. Available from: http://hdl.handle.net/1765/23604.

Council of Science Editors:

Camacho N. Health and Marketing: Essays on Physician and Patient Decision-Making. [Doctoral Dissertation]. Erasmus Research Institute of Management; 2011. Available from: http://hdl.handle.net/1765/23604

25. Toledo, Renata Ferraz de. Educação, saúde e meio ambiente: uma pesquisa-ação do distrito de Iauaretê do município de São Gabriel da Cachoeira/AM.

Degree: PhD, Serviços de Saúde Pública, 2006, University of São Paulo

URL: http://www.teses.usp.br/teses/disponiveis/6/6135/tde-11012007-110339/ ;

►

O aumento da concentração populacional e as alterações do modo de vida tradicional da comunidade indígena do Distrito de Iauaretê, Município de São Gabriel da… (more)

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O aumento da concentração populacional e as alterações do modo de vida tradicional da comunidade indígena do Distrito de Iauaretê, Município de São Gabriel da Cachoeira/AM, na Terra Indígena do Alto Rio Negro, têm resultado em inúmeros agravos à saúde da população, principalmente devido a ausência de saneamento básico. O objetivo da pesquisa foi identificar os principais problemas sanitários e socioambientais que interferem diretamente na saúde e qualidade de vida dos habitantes de Iauaretê, visando a melhoria dessas condições. O método utilizado foi a pesquisa-ação, por meio de diversos instrumentos aplicados em reuniões comunitárias, como questionários, entrevistas, mapas-falantes, painéis de fotos e observação participante. Identificou-se que os indígenas, mesmo reconhecendo situações de causa e efeito sobre os agravos à saúde a que estavam expostos, ainda não haviam incorporado esse conhecimento na vida cotidiana. Os moradores que interagiram na pesquisa demonstraram o desejo por melhorias sanitárias. Contudo, ficou claro que a oferta de infra-estrutura não será suficiente para garantir a saúde e romper ciclos de transmissão de doenças, fazendo-se necessário o desenvolvimento de um processo educativo em saúde e meio ambiente voltado para uma reflexão crítica da realidade e a sua transformação, reforçando práticas saudáveis que possam contribuir para a melhoria da qualidade de vida da população. O método da pesquisa-ação mostrou-se extremamente adequado em um processo que objetiva a busca de soluções para determinada problemática de forma participativa e dialógica e a melhoria das condições de vida da população.

The increase in population concentration and the changes in the traditional way of life of the indigenous community of the District of Iauaretê, City of São Gabriel da Cachoeira/AM, in Alto Rio Negro Indigenous Land, have been producing negative consequences for the general health of the population. This is mainly due to the lack of basic sanitation. The objective of the research was to identify the major sanitation and socio-environmental problems that directly interfere in the health and living standards of the inhabitants of Iauaretê, in order to improve such conditions. The research methodology used is known as action-research, by means of different techniques used during the community meetings, such as questionnaires, interviews, talking-maps, photography panels and active observation. Despite the indigenous population's awareness of the causes and effects of certain situations which were potentially hazardous to their health, they were as yet unable to incorporate that knowledge to their daily life. The inhabitants who interacted with the research were keen to improve sanitation. However, it was clear that infra-structural improvements will not be enough to guarantee their health, nor break the cycle of disease transmission. It is also necessary to develop environmental and heath education processes which bring about a critical understanding of reality and its transformations, thus reinforcing…

Advisors/Committee Members: Pelicioni, Maria Cecilia Focesi.

Subjects/Keywords: Action-research; Attitudes; Basic sanitation; Conhecimentos e atitudes e práticas em saúde; Consumer participation; Educação ambiental; Educação em saúde; Empoderamento; Empowerment; Environmental education; Health education; Health knowledge; Indigenous health; Indigenous health promotion; Indigenous population; Participação comunitária; Pesquisa-ação; População indígena; Practice; Promoção da saúde indígena; Saneamento; Saúde indígena

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Toledo, R. F. d. (2006). Educação, saúde e meio ambiente: uma pesquisa-ação do distrito de Iauaretê do município de São Gabriel da Cachoeira/AM. (Doctoral Dissertation). University of São Paulo. Retrieved from http://www.teses.usp.br/teses/disponiveis/6/6135/tde-11012007-110339/ ;

Chicago Manual of Style (16^th Edition):

Toledo, Renata Ferraz de. “Educação, saúde e meio ambiente: uma pesquisa-ação do distrito de Iauaretê do município de São Gabriel da Cachoeira/AM.” 2006. Doctoral Dissertation, University of São Paulo. Accessed January 23, 2021. http://www.teses.usp.br/teses/disponiveis/6/6135/tde-11012007-110339/ ;.

MLA Handbook (7^th Edition):

Toledo, Renata Ferraz de. “Educação, saúde e meio ambiente: uma pesquisa-ação do distrito de Iauaretê do município de São Gabriel da Cachoeira/AM.” 2006. Web. 23 Jan 2021.

Vancouver:

Toledo RFd. Educação, saúde e meio ambiente: uma pesquisa-ação do distrito de Iauaretê do município de São Gabriel da Cachoeira/AM. [Internet] [Doctoral dissertation]. University of São Paulo; 2006. [cited 2021 Jan 23]. Available from: http://www.teses.usp.br/teses/disponiveis/6/6135/tde-11012007-110339/ ;.

Council of Science Editors:

Toledo RFd. Educação, saúde e meio ambiente: uma pesquisa-ação do distrito de Iauaretê do município de São Gabriel da Cachoeira/AM. [Doctoral Dissertation]. University of São Paulo; 2006. Available from: http://www.teses.usp.br/teses/disponiveis/6/6135/tde-11012007-110339/ ;

University of Toronto

26. Stasko, Carly. A Pedagogy of Holistic Media Literacy: Reflections on Culture Jamming as Transformative Learning and Healing.

Degree: 2009, University of Toronto

URL: http://hdl.handle.net/1807/18109

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This qualitative study uses narrative inquiry (Connelly & Clandinin, 1988, 1990, 2001) and self-study to investigate ways to further understand and facilitate the integration of… (more)

Subjects/Keywords: media literacy; critical literacy; holistic education; culture jamming; consciousness; high school; alternative; rave; Madvertisement; Media Collective; Hodgkin's Lymphoma; qualitative research; semiotics; community center; holistic philosophy; transformation; philosophy of education; cancer survivor; school commercialism; english; alienation; public pedagogy; poetry; hip hop; underground; self-publishing; independent media; environment; internet; ecology; democratic; post-traumatic stress; hacking; holistic pedagogy; digital media; consumer culture; commercialism; graffiti; decolonize; advertising; youth marketing; sexism; embodied healing; personal professional knowledge; immune system; expression; white blood cell; street art; decolonizing; holistic pedagogy; public art; personal professional knowledge; ecology; mass media; body image; spirituality; wellness; embodied learning; embodied wisdom; awareness; relationship; meditation; visualization; communication; Billboard Liberation Front; signification; courageous vulnerability; youth; Youth Media Literacy Project; critical; Chinese Medicine; Qi Gong; holistic media literacy; obsolescence; interconnection; meta-cognitive; Kalle Lasn; transformative learning; critical viewing; critical pedagogy; integration; curriculum; teaching; subvertising; learning; positive psychology; interpretation; Megan Boler; narrative; medium; production; dancing; representation; expression; Youth Media Literacy Project; resistance; cognitive re-framing; subversion; Negativeland; reclaiming; philosophy; narrative inquiry; education; reading; alternative education; Fierce Light; students; university; No Logo; Situationists; Naomi Klein; menstruation; storytelling; experience; writing; language; emotional; physical; facebook; psychological; Guy Debord; Association for Media Literacy; grassroots; felt-sense; stories; performance; grounded authentic expression; perspective; visual culture; youtube; chemotherapy; visuality; deconstruction; women's studies; Media Education Foundation; détournement; Reclaim the Streets; movement; spectatorship; passive; medicine; social justice; arts-informed research; subway party; gratitude; guerilla; post-modern; media activism; mindshare; complex symbolic activity; CBC radio; art; Toronto; pre-service; students; oncology; fashion; healing spiral; Adbusters; sub-culture; feminism; podcast; Trevor Norris; street theater; holistic learning; medical language; inter-personal; film; David Buckingham; Renee Hobbs; training; Paulo Friere; John Dewey; political theater; Sut Jhally; Media Education Foundation; Douglas Kellner; Princess Margaret Hospital; play; Robert McChesney; Action Coalition for Media Education; Mediacs; Association for Media Literacy; Toronto District School Board; Ontario Ministry of Education; Marshall McLuhan; Susan Sontag; Jennifer Sandlin; cure; improvisation; symbolic creativity; Evolutionary Healing; Paul Willis; pop culture; media collective; Barry Duncan; Kathleen Tyner; Carly Stasko; Girls Who Bite Back; art therapy; Next Wave Cultures; zine; Imagitate the State; Intrinsik; interacting narratives; digital storytelling; technology; tactical media; public space; science; creativity; empowerment; 0727; 0708; 0453; 0273; 0279; 0515; 0516; 0733; 0998; 0680; 0530; 0092; 0525

Record Details Similar Records Cite « Share

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Stasko, C. (2009). A Pedagogy of Holistic Media Literacy: Reflections on Culture Jamming as Transformative Learning and Healing. (Masters Thesis). University of Toronto. Retrieved from http://hdl.handle.net/1807/18109

Chicago Manual of Style (16^th Edition):

Stasko, Carly. “A Pedagogy of Holistic Media Literacy: Reflections on Culture Jamming as Transformative Learning and Healing.” 2009. Masters Thesis, University of Toronto. Accessed January 23, 2021. http://hdl.handle.net/1807/18109.

MLA Handbook (7^th Edition):

Stasko, Carly. “A Pedagogy of Holistic Media Literacy: Reflections on Culture Jamming as Transformative Learning and Healing.” 2009. Web. 23 Jan 2021.

Vancouver:

Stasko C. A Pedagogy of Holistic Media Literacy: Reflections on Culture Jamming as Transformative Learning and Healing. [Internet] [Masters thesis]. University of Toronto; 2009. [cited 2021 Jan 23]. Available from: http://hdl.handle.net/1807/18109.

Council of Science Editors:

Stasko C. A Pedagogy of Holistic Media Literacy: Reflections on Culture Jamming as Transformative Learning and Healing. [Masters Thesis]. University of Toronto; 2009. Available from: http://hdl.handle.net/1807/18109

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