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You searched for subject:(Terceiriza o). Showing records 1 – 2 of 2 total matches.

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1. [No author]. Identifica????o e an??lise da percep????o de gestores de empresas sediadas na Grande S??o Paulo, sobre servi??os administrativos e financeiros terceirizados na modalidade BPO .

Degree: 2011, Fundação Escola de Comércio Álvares Penteado

The key to understanding the relationship between provider and services contractor of Business Process Outsourcing - BPO, nationally known as business process outsourcing can not be technological determinism and economic in order to reduce costs. It is necessary that those factors involving social relationships, and lived experiences of the other side, the technology, the cultural forms and the people involved are part of the studies. This work sought to identify and analyze the perceptions of managers of companies headquartered in Sao Paulo, on the administrative and financial services for them contracted along services organizations in the BPO modality. We tried to identify and analyze the form of contracting and execution of services and investigate the form of the management of contracts and whether there are factors that cause information asymmetry in this relationship. The motivation for conducting this work was the finding, until the present date, the lack of studies to identify and analyze the relationships between contractors and providers of these services. It is an empirical investigation, exploratory, qualitative and descriptive, supported by bibliographic and documentary research. For the data collection methods were used to survey research (depth interviews and questionnaires). The bibliographic research required the definition of outsourcing and its features, particularly for administrative and financial services, along with the study of contract theory of the informational asymmetry. Initially, were realized in-depth interviews with managers of six contractors of outsourced services, headquartered in Sao Paulo. The data were analyzed using the content analysis. We tried to know the reality, understand and describe the perception of respondents. Following on, we expanded the sample and was employed a structured questionnaire answered by 23 subjects. Data were analyzed with the use of cluster analysis. It was found that 74% of survey respondents declared themselves satisfied with the services received in terms of quality, deadlines met, the technical reliability of the service provider. The respondents agree that there is management of both sides and informational asymmetry has negatively affected the contractual relationship. We identified the need for further research on the outsourcing of administrative and financial services. Advisors/Committee Members: Peleias, Ivam Ricardo (advisor), CPF:01402220812 (advisor), http://lattes.cnpq.br/1583907056732686 (advisor).

Subjects/Keywords: Terceiriza????o; Contratos - Administra????o; Contracts; Contracting out

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2011). Identifica????o e an??lise da percep????o de gestores de empresas sediadas na Grande S??o Paulo, sobre servi??os administrativos e financeiros terceirizados na modalidade BPO . (Thesis). Fundação Escola de Comércio Álvares Penteado. Retrieved from http://132.0.0.61:8080/tede/handle/tede/473

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

author], [No. “Identifica????o e an??lise da percep????o de gestores de empresas sediadas na Grande S??o Paulo, sobre servi??os administrativos e financeiros terceirizados na modalidade BPO .” 2011. Thesis, Fundação Escola de Comércio Álvares Penteado. Accessed October 21, 2019. http://132.0.0.61:8080/tede/handle/tede/473.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

author], [No. “Identifica????o e an??lise da percep????o de gestores de empresas sediadas na Grande S??o Paulo, sobre servi??os administrativos e financeiros terceirizados na modalidade BPO .” 2011. Web. 21 Oct 2019.

Vancouver:

author] [. Identifica????o e an??lise da percep????o de gestores de empresas sediadas na Grande S??o Paulo, sobre servi??os administrativos e financeiros terceirizados na modalidade BPO . [Internet] [Thesis]. Fundação Escola de Comércio Álvares Penteado; 2011. [cited 2019 Oct 21]. Available from: http://132.0.0.61:8080/tede/handle/tede/473.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

author] [. Identifica????o e an??lise da percep????o de gestores de empresas sediadas na Grande S??o Paulo, sobre servi??os administrativos e financeiros terceirizados na modalidade BPO . [Thesis]. Fundação Escola de Comércio Álvares Penteado; 2011. Available from: http://132.0.0.61:8080/tede/handle/tede/473

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

2. [No author]. Constru????o e valida????o de um instrumento para contratar a terceiriza????o de desenvolvimento de sistemas utilizando pontos de fun????o como moeda .

Degree: 2003, Fundação Escola de Comércio Álvares Penteado

The purpose of this research was to obtain an adequate hiring process for the systems development outsourcing, to obtain a fair precification for the job, through a more precise quantification of the necessary efforts involved, aiming to avoid constant pricing reviews coming from changes in the efforts forecasted at thebeginning. The research's key point was the building of an instrument allowing the perfect identification of most expressive issues to be outlined in a request for system development, then making contracts handling a routine in accordance with international standards. After reviewing many of the existing software metrics, the research led to the adequacy of the FPA (Function Point Analysis) in the contractors / users relationship handling, considering that it is internationally accepted for being an ISO regulation and it is in accordance with the requirements of another ISO regulation, regarding to Functional Size Measurement. One of the research's achievements was that the FPA use allows a better evaluation of the bids offered by suppliers, favoring an hiring with fair price and avoiding contract reviews that very often led to undesirable price reviews. Concerning to the methodology, 3 pre-tests were prepared using a small and selected sample constituted by professionals, in both developing systems and outsourcing areas. These professionals were skilled in metrics. Based on the pre-test results, a questionnaire was prepared, containing 16 questions to be answered by a group of professionals, with skills very alike of those in the pre-test answerers. Answers were given through marking one out of five alternatives according to Likert Scale. The resulting data were evaluated using the SPSS software, base 10.0 and analyzing 16 answers frequency. Both Factorial and Discriminant Analysis were used. To make the research more relevant, other statistical data were analyzed to verify the answerer's conditions, if contractor or user, and the impact of the time working in the system area and the job position in the answers. As result of the research, relevant issues to be considered in an outsourcing contract could be observed, being the main one the existence of a metric to enhance transparency and objectivity involving contractors/users relationship and leading to the most adequate price. Advisors/Committee Members: Silva, Dirceu da (advisor), CPF:87300176887 (advisor), http://lattes.cnpq.br/9583759917108842 (advisor).

Subjects/Keywords: Terceiriza????o - Contratos; Desenvolvimento de sistemas (Computa????o) - Contratos; An??lise de pontos de fun????o; Contracts; Systems programming (Computer science); Function point analysis; Contracts; Contracting out

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2003). Constru????o e valida????o de um instrumento para contratar a terceiriza????o de desenvolvimento de sistemas utilizando pontos de fun????o como moeda . (Thesis). Fundação Escola de Comércio Álvares Penteado. Retrieved from http://132.0.0.61:8080/tede/handle/tede/301

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

author], [No. “Constru????o e valida????o de um instrumento para contratar a terceiriza????o de desenvolvimento de sistemas utilizando pontos de fun????o como moeda .” 2003. Thesis, Fundação Escola de Comércio Álvares Penteado. Accessed October 21, 2019. http://132.0.0.61:8080/tede/handle/tede/301.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

author], [No. “Constru????o e valida????o de um instrumento para contratar a terceiriza????o de desenvolvimento de sistemas utilizando pontos de fun????o como moeda .” 2003. Web. 21 Oct 2019.

Vancouver:

author] [. Constru????o e valida????o de um instrumento para contratar a terceiriza????o de desenvolvimento de sistemas utilizando pontos de fun????o como moeda . [Internet] [Thesis]. Fundação Escola de Comércio Álvares Penteado; 2003. [cited 2019 Oct 21]. Available from: http://132.0.0.61:8080/tede/handle/tede/301.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

author] [. Constru????o e valida????o de um instrumento para contratar a terceiriza????o de desenvolvimento de sistemas utilizando pontos de fun????o como moeda . [Thesis]. Fundação Escola de Comércio Álvares Penteado; 2003. Available from: http://132.0.0.61:8080/tede/handle/tede/301

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

.