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You searched for subject:(SugarCRM). One record found.

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1. Morais, João Carlos Selésio de. Smart module builder - Automatic creation of modules for sugarCRM.

Degree: 2013, Universidade de Évora

As Tecnologias de Informação e Comunicação assumem, hoje em dia, um papel de extrema importância nos desenvolvimentos estratégicos e operacionais de empresas tornando a gestão de informação mais simples e eficaz. Neste contexto surge o CRM (Customer Relationship Management), que define toda uma classe de ferramentas que automatizam as funções de contacto com o cliente, proporcionando às empresas uma melhor compreensão do comportamento dos seus clientes e a criação de ofertas de produtos e serviços personalizados. Um exemplo prático desta aplicação é o SugarCRM que embora seja uma plataforma altamente extensível, apresenta algumas limitações, no que diz respeito à optimização e automatização de tarefas repetitivas sejam elas de desenvolvimento ou administração. Assim, esta dissertação, procura desenvolver para SugarCRM uma alternativa, na forma de um CLI (Command-Line Interface) com o objetivo de aumentar a velocidade de desenvolvimento, ajudar na prevenção e deteção de erros e facilitar a execução de tarefas específicas; ABSTRACT: The Information and Communication Technologies assume, nowadays, a very important role with regard to operational and strategic developments of companies. In this context we find the CRM (Customer Relationship Management), a concept created to define a whole class of tools that automate the functions of customer contact, providing companies a beter understanding of the behavior of their customers and allowing the creation of products and personalized services offerings. A practical example application of this concept is SugarCRM, which although it is a highly extensible platorm, it has some limitations, concerning the optimization and automation of repetitive tasks related with development or administration processes. This dissertation aims to develop, an alternative, to be used by both system administrators and developers, in the form of a CLI (Command- Line Interface) for SugarCRM, that not only increases the development speed and helps preventing and detecting errors but also facilitates the execution of specific tasks. Advisors/Committee Members: Cunha, Luís Arriaga da.

Subjects/Keywords: Gestão de relacionamento com o cliente; SugarCRM; Interfaces de linha de comandos; Customer relationship management; SugarCRM; Command-line interfaces

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Morais, J. C. S. d. (2013). Smart module builder - Automatic creation of modules for sugarCRM. (Thesis). Universidade de Évora. Retrieved from http://www.rcaap.pt/detail.jsp?id=oai:dspace.uevora.pt:10174/14950

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Morais, João Carlos Selésio de. “Smart module builder - Automatic creation of modules for sugarCRM.” 2013. Thesis, Universidade de Évora. Accessed November 18, 2019. http://www.rcaap.pt/detail.jsp?id=oai:dspace.uevora.pt:10174/14950.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Morais, João Carlos Selésio de. “Smart module builder - Automatic creation of modules for sugarCRM.” 2013. Web. 18 Nov 2019.

Vancouver:

Morais JCSd. Smart module builder - Automatic creation of modules for sugarCRM. [Internet] [Thesis]. Universidade de Évora; 2013. [cited 2019 Nov 18]. Available from: http://www.rcaap.pt/detail.jsp?id=oai:dspace.uevora.pt:10174/14950.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Morais JCSd. Smart module builder - Automatic creation of modules for sugarCRM. [Thesis]. Universidade de Évora; 2013. Available from: http://www.rcaap.pt/detail.jsp?id=oai:dspace.uevora.pt:10174/14950

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

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