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Esta pesquisa, de car??ter explorat??rio e natureza quantitativa, investigou os efeitos de compet??ncias p??blicas ???inerentes aos agentes p??blicos ??? e privadas ??? inerentes ??s empresas prestadoras de servi??os ??? sobre o custo e a qualidade das rela????es contratuais envolvendo firmas e governos, com o intuito de contribuir para a literatura de Estrat??gia em Organiza????es aplicada ?? Gest??o P??blica e de auxiliar a tomada de decis??o dos gestores p??blicos. Para tanto, foram estudados 167 contratos estipulados por uma entidade da Administra????o P??blica Federal (neste caso, a Universidade Federal da Bahia), no per??odo de 2002 a 2015, os quais abrangiam servi??os de recep????o, portaria, vigil??ncia, limpeza, transporte e manuten????o, entre outros. Os dados, organizados em uma base espec??fica que foi constru??da por meio de pesquisa documental, foram analisados mediante t??cnicas estat??sticas, como o m??todo dos m??nimos quadrados ponderados, probit e probit ordenado. Com rela????o ??s compet??ncias p??blicas, o estudo evidenciou que, diante de um ambiente caracterizado por incentivos modestos para os funcion??rios e por um baixo n??vel de competi????o entre as empresas, a remunera????o, a forma????o e a experi??ncia dos agentes p??blicos possuem efeitos nulos, limitados ou contradit??rios no desempenho dos contratos de servi??os, particularmente nos indicadores de custo. No tocante ??s compet??ncias privadas, se verificou que a experi??ncia das empresas no seu setor de atividade e, especialmente, no setor p??blico influencia positivamente nos indicadores de qualidade; e que as capacidades financeiras ??? em particular aquelas medidas pela liquidez geral ??? podem afetar negativamente os indicadores de custo. Esses resultados contribuem para avan??os na discuss??o cient??fica sobre a identifica????o de fatores capazes de explicar o custo e a qualidade das contrata????es p??blicas.

ABSTRACT This research, of exploratory character and quantitative nature, investigated the effects of public capabilities ??? inherent to public agents ??? and private capabilities ??? inherent to service providers ??? on cost and quality of contractual relations involving firms and governments, with the aim of contributing to Strategy literature applied to Public Management and to assist the decision-making of public managers. To do so, 167 contracts stipulated by a Federal Public Administration entity (in this case, the Federal University of Bahia), in a…

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O objetivo desta pesquisa foi analisar o uso da governan??a no Instituto Federal de Educa????o do Norte de Minas nas contrata????es de servi??os terceirizados de m??o de obra, sob a ??tica da teoria dos custos de transa????o aplicada ao servi??o p??blico. Dentro deste contexto, foram exploradas tem??ticas desta teoria, como o oportunismo, a incerteza, a especificidade de ativos e os mecanismos de governan??a nas rela????es entre os agentes p??blicos e seus fornecedores. Para consecu????o deste objetivo, realizou-se uma pesquisa qualitativa na forma de um estudo do caso na institui????o, utilizando-se da pesquisa documental, da aplica????o de question??rios e realiza????o de entrevistas de sujeitos chaves. Foi utilizado an??lise de conte??do nas entrevistas e nos documentos consultados. O question??rio foi analisado estatisticamente com a inten????o de encontrar associa????es entre as vari??veis do estudo. Para isso foi aplicado t??cnicas de correla????o e regress??o. Os dados oriundos das tr??s formas de coleta foram comparados e analisados com a literatura consultada. Foi poss??vel dizer que as rela????es existentes entre os agentes p??blicos e seus fornecedores, propiciam um ambiente de confian??a e coopera????o que tende a minimizar comportamentos indesejados. Como resultado, as vari??veis relacionadas aos pressupostos comportamentais, demonstraram associa????es negativas e significativas. Por fim, foi sugerida a realiza????o de futuras pesquisas utilizando diferentes m??todos e contextos.

The objective of this research was to analyze the use of governance in the Federal Institute of Education of the North of Minas Gerais in the contracting of outsourced labor services from the perspective of the transaction costs theory applied to the public service. Within this context, theories of opportunism, uncertainty, asset specificity and governance mechanisms in the relations between public agents and their suppliers were explored. To achieve this objective, a qualitative study was carried out in the study of the institution's case, using documentary research, questionnaire application and interviews of key subjects. Content analysis was used in interviews and documents consulted. The questionnaire was statistically analyzed with the intention of finding associations between the variables of the study. For that, correlation and…

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Population aging is a major corporate transformation and has represented the subject of numerous studies. With the increase in life expectancy increases the demand for more common in this age of health services due to chronic disease. Also it appears the realization of a significant number of hospitalizations, and is considered an important element of support for dependent elderly network. During hospitalization are experienced diverse experiences that culminate in the decision making with respect to the post-hospital period. Participate in this organization for the elderly and families process, as the professional social worker. Regarding the particularities of professional practice with older adults in hospitals, highlights the existence of a limited production of knowledge on the subject and at the same time, professional challenges as the liaison with the social-support network. Accordingly, this study sought to identify aspects involving home care as an alternative to frequent readmissions. The study showed a highly qualitative and set out to unravel the meanings of hospitalization for seniors and families, in addition to aspects involving the professional performance of the social worker and the prospects of home care through observation and interviews of health professionals.

O envelhecimento populacional ? uma importante transforma??o societ?ria e tem representado a tem?tica de in?meros estudos. Com o aumento da expectativa de vida cresce a demanda pelos servi?os de sa?de em raz?o das doen?as cr?nicas, mais comuns nesta faixa et?ria. Constata-se tamb?m a realiza??o de um n?mero significativo de hospitaliza??es, sendo esta considerada importante elemento da rede de apoio ao idoso dependente. Durante a hospitaliza??o s?o vivenciadas experi?ncias diversas que culminam com a tomada de decis?o com rela??o ao per?odo p?s-hospitalar. Participam desse processo de organiza??o dos idosos e das fam?lias, profissionais como o assistente social. No que se refere as particularidades da atua??o profissional com idosos em ambientes hospitalares, destaca-se a exist?ncia de uma restrita produ??o de conhecimento sobre o tema e ao mesmo tempo, desafios profissionais como a articula??o com a rede de apoio socioassistencial. Nesse sentido, este estudo buscou identificar os aspectos que envolvem a aten??o domiciliar, como alternativa as reinterna??es freq?entes. O estudo apresentou um car?ter eminentemente qualitativo e se prop?s a desvendar os significados da hospitaliza??o para idosos e familiares, al?m dos aspectos que envolvem a atua??o profissional do assistente social e as perspectivas da aten??o domiciliar atrav?s da observa??o e dos depoimentos dos profissionais da sa?de.

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Following the worldwide trend, many governments have been investing in e-gov in the last few decades, especially for the provision of electronic services (e-services), yet the adoption is still low for citizens. How to solve this paradox? In this sense, public value is seen as a new paradigm as a shift towards a citizen-centered perspective and also focused on social, political and economic issues and not just on technological aspects. The bibliometric review of 127 articles, written by 221 authors, linked to 142 institutions from 24 countries, pointed out that few researches investigate the impact of public value on e-services and, also, there are few studies on the multifaceted factors of creation of public value . Thus, it is in this context of studies of the adoption of public services by the citizen, under the lens of the paradigm of public value, that this research is found and whose objective is to analyze how the driving factors promote the creation of public value in the adoption of electronic services By the citizen. The methodological approach uses a qualitative, exploratory-descriptive approach, with a unique case study of the electronic identity card scheduling, in the context of the State of Rio Grande do Sul. The main theoretical contribution is a multidimensional conceptual model, which Contemplates the dimensions "Guiding Factors of Public Value" and "Public Value", which can be used by other researchers, since the theme has only one Brazilian article published so far. The model identifies the four driving factors for public value creation and classifies them directly: e-service design and citizen and indirect trust: the collaborative process and government openness. Another relevant contribution is the definition of a concept for public value in e-service, that is, "it is the value perceived by citizens and created in the adoption of e-service". With regard to the practical contribution, the conceptual model can be used by public managers to plan and implement electronic services that meet the needs and aspirations of citizens.

Seguindo a tend?ncia mundial, muitos governos t?m realizado investimentos em governo eletr?nico (e-gov) nas ?ltimas d?cadas, especialmente para presta??o de servi?os eletr?nicos (e-servi?os), contudo a ado??o ainda ? baixa pelos cidad?os. Como resolver esse paradoxo? Nesse sentido, o valor p?blico ? visto como um novo paradigma como mudan?a para uma perspectiva centrada no cidad?o e, tamb?m, focada nas quest?es sociais, pol?ticas e econ?micas e n?o somente nos aspectos tecnol?gicos. A revis?o bibliom?trica em 127 artigos, escritos por 221 autores,…

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This dissertation has as general focus, search how Club Med Brasil uses the recovery of failures in the provision of hotel services as a tool of relationship with their clients. The choice for this theme was due to the relevance that the recovery of failures in services has in construction and maintenance on relationship of the companies with its clients since that clients are even more demand and consciuos of their rights on provision of services provided by a company. The provision of services in the hotel industry in particular, failures are inherent to the activities made on uncountable variables. That's why companies need to have estrategies well defined about their process, procedures, instruments and action plans so that their employees can act quickly and on a effective way in critical incident cases occurred on 'moments of truth', wich are moments of direct interaction between representatives of the company and their clients. About theoretical basis, were discussed concepts of marketing, services marketing, characterization and quality of services, satisfaction of clients and their expectations, failures on services, recovery of failures in services, the importancy of people in it, relationship and finally, tourism and hospitality. About this study, the methodology used was a qualitative approach of an exploratory and descriptive nature, with collected data by deep interviews ways. Ten interviews were made with employees that hold management positions and are directly linked to the department that takes care of the relationship between Club Med and their clients. The collected datas on those interviews were interpreted through the analysis of the content. The main conclusions show that Club Med Brasil intend act as preventive way on failures in the provision of its hotel services, not omitting when it occures and having the quick reaction as a feature when the clients need. The Club Med Brasil owns procedures to treat the recovery of failures in its hotel services, aiming the improvement of quality on provided services, the increase of satisfaction level and fortification of building and mainteance of the relationship with clients. However, it seems to need of an step inside its process of recovery on failures of services, as new procedures and tools so that it will be able to get an final evaluation on its actions, internal procedures and propposal of adopted solutions to identify the final level of clients satisfaction.

Esta disserta??o teve como objetivo geral pesquisar como o Club Med Brasil utiliza a recupera??o de falhas na presta??o dos servi?os hoteleiros como ferramenta…

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A disserta????o tem o objetivo de realizar uma discuss??o sobre as limita????es, do ponto de vista pol??tico e institucional, ?? universaliza????o do acesso aos servi??os p??blicos de abastecimento de ??gua e esgotamento sanit??rio em localidades rurais do Estado da Bahia, com enfoque em quatro diferentes tipos de presta????o desses servi??os. Tal prop??sito justifica-se pelo fato de as atuais pol??ticas p??blicas de saneamento b??sico n??o contemplarem as localidades rurais de forma objetiva. O percurso metodol??gico seguido, ap??s a escolha dos munic??pios e localidades, fez uso de observa????o participante, entrevistas com an??lise de discurso e an??lise documental. Os resultados evidenciaram a influ??ncia que as caracter??sticas patrimonialista e clientelista do Estado brasileiro t??m na presta????o e defini????o das pol??ticas p??blicas de saneamento b??sico para as localidades rurais. Mostraram tamb??m a discrep??ncia entre a popula????o exclu??da do acesso nas zonas urbana e rural, a fragilidade da estrutura e institui????es respons??veis pelos servi??os p??blicos de abastecimento de ??gua e de esgotamento sanit??rio nos munic??pios e no ??mbito estadual. Das discuss??es realizadas ?? poss??vel perceber que os atores envolvidos no processo ainda n??o veem os aspectos pol??ticos e institucionais como principais limitadores ?? universaliza????o dos servi??os. Apesar disso, concluiu-se pela relev??ncia desses aspectos quando da indefini????o de atribui????o das institui????es ligadas ?? ??rea de saneamento b??sico e o sentimento de posse com o qual os gestores tratam os servi??os p??blicos.

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Rejected by Caroline Xavier ([email protected]), reason: Devolvido devido ao t?tulo cadastrado na publica??o estar diferente do t?tulo do material PDF. on 2017-11-21T11:18:45Z (GMT)

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Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior - CAPES

The present study, guided by the dialectical-critical method, refers to the production of Social Service knowledge about the professional insertion in Education Policy in Brazil: challenges and perspectives within the scope of the Professional Project. Knowledge production of the Social Service on the insertion of professionals in Education Policy has been conforming in Brazil, from 2008 to 2016? The general objective was to analyze how the professional insertion in the Education Policy in Brazil is approached in the production of knowledge of Social Work, aiming to subsidize the professional category for a critical apprehension and in tune with the Professional Project. This research is based on critical social theory, based on the theoretical constructions of Istv?n M?sz?ros, which instigates us to apprehend the Education Policy in its contradictory movement, because if on the one hand, it develops educational practices that subalternize the working class, on the other, Has the potential to develop educational projects that resist the internalization of alienation inherent in class society. This research was based on one of the sources of knowledge production of the Social Service, which are the Proceedings of the two major meetings of the CBAS (Brazilian Congress of Social Workers) and ENPESS (National Meeting of Researchers in Social Work) Years of 2008 and 2016. 265 papers were mapped in these meetings and that somehow addressed the professional insertion in Education Policy. For data collection, qualitative research was used, through bibliographic research. In the data treatment, the content analysis was performed based on Bardin (2006). As main results, it was identified that the social workers are included in the Education Policy being requested by the State to act in the governmental programs and actions that aim at the extension of the access and the permanence of the subjects in said policy, being Such…

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O Acidente Vascular Cerebral (AVC) se configura como a segunda principal causa de morte e incapacidade em escala mundial. Deve ser tratado como uma emerg??ncia m??dica, e o paciente com suspeita, encaminhado para in??cio do tratamento em at?? 4 horas e meia. O desfecho cl??nico e progn??stico de pessoas idosas acometidas est??o ligados ?? detec????o precoce dos sinais e sintomas, manejo e encaminhamento eficazes. Este estudo objetivou estabelecer, junto ?? equipe de enfermagem, pr??ticas que tornassem o manejo e encaminhamento de pessoas idosas com suspeita e/ou acometidas pelo AVC mais efetivo em uma unidade de emerg??ncia. Se trata de uma pesquisa a????o, cuja coleta de dados foi realizada por meio da observa????o no l??cus, guiada por um roteiro pr??vio; e oficinas pedag??gicas com aplica????o de perguntas norteadoras a respeito do manejo de encaminhamento, na unidade, de pessoas idosas com suspeita/acometidas pelo AVC. As etapas da pesquisa ocorreram entre maio e agosto de 2016. O l??cus foi a unidade de emerg??ncia de um hospital p??blico de grande porte, situado em Salvador- Ba e refer??ncia estadual em aten????o ao paciente acometido pelo AVC. Esta pesquisa ?? constituinte de um projeto matriz, iniciado pelo Programa de Educa????o Tutorial ???Acolhimento e cuidado na unidade de Emerg??ncia???, aprovado pelo Comit?? de ??tica em Pesquisa (CEP) da Universidade Federal da Bahia. Fizeram parte do estudo, 18 profissionais da equipe de enfermagem atuantes na unidade l??cus. A coleta ocorreu por meio de quatro oficinas pedag??gicas e uma oficina teste, envolvendo desde o levantamento do diagn??stico situacional, planejamento de interven????es e avalia????o destas. Foi utilizada a t??cnica de an??lise tem??tica de conte??do para categoriza????o do material colhido nas oficinas. Percebeu-se que os profissionais de enfermagem identificam os sinais e sintomas do AVC a partir de manifesta????es cl??nicas, sinais e sintomas incipientes e/ou at??picos e fatores de risco; percebem diferen??as na evolu????o cl??nica subsequente ao AVC em idosos, al??m das peculiaridades no manejo e encaminhamento. Por??m, relatam dificuldades na realiza????o de cuidado a essas pessoas relacionadas ?? car??ncia de recursos humanos e materiais em uma unidade que excede a sua capacidade de atendimento. Foram, relatados pelos participantes os fatores intervenientes para este manejo e encaminhamento efetivo, e formuladas…

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O presente trabalho analisa a indeniza????o na desapropria????o por utilidade p??blica, garantida na Constitui????o Federal de 1988. Parte-se do estudo do conte??do ligado ?? propriedade e ?? desapropria????o, para compreender o que a Constitui????o, em seu artigo 5?? XXIV, quis dizer por justa indeniza????o. Ap??s as investiga????es, p??de-se constatar que a Constitui????o, ao mesmo tempo em que reconhece e garante a propriedade como direito fundamental, imp??e tamb??m a sua conforma????o social, pois os interesses ego??stas dos particulares n??o podem p??r em risco os da sociedade. A desapropria????o ?? procedimento de Direito P??blico, atrav??s do qual o Poder P??blico, tendo como pressuposto a declara????o da utilidade p??blica ou necessidade p??blica ou, ainda, interesse social, transfere para si a propriedade de terceiro, mediante indeniza????o que deve ser paga previamente em moeda corrente e de forma justa antes da transfer??ncia da propriedade, desde que observadas as exce????es legais. Segundo a Constitui????o, entende-se por justa indeniza????o o valor em pecuni??rio devido pelo Poder P??blico Expropriante ao expropriado, que a este possibilite repor o patrim??nio perdido sem nenhum preju??zo. Disso resulta uma compensa????o pecuni??ria completa e proporcional ao sacrif??cio feito, sendo levados em conta dois valores: al??m do valor econ??mico do bem propriamente dito, os demais preju??zos resultantes da supress??o e transfer??ncia de propriedade ocasionada pela for??a expropriat??ria. A reuni??o, portanto, desses dois valores que estabelece o justo pre??o garantido constitucionalmente.

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The theme and delimitation of this study comprises the sexual exploitation of adolescents in the municipalities of San Borja and Itaqui/ RS and its relationship with the social vulnerability of families assisted at the Specialized Protection and Assistance to Families and Individuals (PAEFI). The relevance of this research lies in the fact of giving visibility to the particularities of sexual exploration as a theme that needs further debate and appropriation by professionals who work in social policies and in the adolescent?s system for the guarantee of the rights of children and adolescents. The objective is to identify the relationship of sexual exploitation of adolescents with social vulnerability of families and how the PAEFI contributes to confront this phenomenon in order to provide insight to enhance public policies to address this form of violence. In this sense, the study seeks to answer the following problem: What are the dimensions of social vulnerability that adolescents in sexual exploitation are exposed and how these vulnerabilities are recognized and addressed by professionals linked to PAEFI? This is a qualitative research constructed from the critical dialectical framework. Regarding the procedures and techniques we used semi-structured interviews with application forms containing open and closed questions at seven ( 07 ) professionals who work at CREAS in the municipalities of San Borja and Itaqui, as well as for ( 01 ) female teenager, over 14 years of age served by PAEFI. Documentary analysis of professional documents related to the care and monitoring provided to fourteen ( 14 ) adolescent victims of sexual exploitation was also carried out. The free observation also composed the procedures and techniques, making himself present during the conduct of all research. Among the results, it is emphasized that prostitution was the most prevalent form of sexual exploitation attended by PAEFI; and the totality of cases were comprised by female victims. The main situations of social vulnerability present in the everyday life of families refer to illiteracy and low educational level of their parents, unemployment and precarious insertion in the labor market, low pay, poor housing conditions, weakening and breaking of family ties, history of sexual abuse, drug addiction, involvement of adolescents with older men in exchange for money and access to goods and services. One can also notice that the PAEFI lacks investment in human and material infrastructure. Among the challenges presented to the qualification of social policies in regard to combating sexual exploitation of children and adolescents highlights the need for training and qualification of the PAEFI as well as those working in different public services and policies that make the safety net for children and adolescents; incorporation of different forms of sexual…

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Made available in DSpace on 2020-03-26T13:41:42Z (GMT). No. of bitstreams: 3 Disserta??o.pdf: 2460669 bytes, checksum: 9f7c1e7be38fba5f305cd1c939a80c74 (MD5) Carta de Encaminhamento.pdf: 34001 bytes, checksum: 5ba63f0b86f45a5890fa8f3b7b393edc (MD5) Ata da Defesa da Disserta??o.pdf: 320988 bytes, checksum: 84b9b87201fb929e10ef2f4a45757d3f (MD5) Previous issue date: 2019-07-12

The theme of this study deals with the precariousness of work, which is due to the process of productive restructuring and counter-reform of the State in the context of the neoliberal offensive in the 1990s in Brazil. The particularity of the study took as its locus the municipality of Parintins in the state of Amazonas. The general objective of the research was to analyze the precarious work of the Social Worker in the public and private socio-occupational spaces in this municipality. In order to achieve this objective, the following specific objectives were defined: to characterize the socio-occupational spaces of the social worker in Parintins-Am; to identify the institutional demands placed on the work of the Social Worker in the public and private socio-occupational space; and to know the perceptions of social workers on the experience of precarious conditions and working relationships in this local Amazonian context. Regarding the methodological procedures, a quantitative and qualitative approach was carried out with the application of questionnaires with closed questions among the universe of 57 social workers and semi-structured interviews with open questions with the sample of 12 professionals working in public and private socio-occupational spaces in Parintins-Am. The operationalization of the study was developed in three complementary phases of data and / or information surveys: bibliographic research,…

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RESUMO A busca pela melhoria da qualidade dos servi?os constitui grande desafio para os gestores da ?rea de sa?de, neste sentido, as metodologias utilizadas devem assegurar a qualidade dos servi?os, conjugando a satisfa??o do cliente com a otimiza??o dos recursos. Os Procedimentos Operacionais Padr?es (POPs) s?o instrumentos que expressam o planejamento do trabalho que deve ser executado para o alcance de uma assist?ncia padronizada. ? a descri??o detalhada de todas as opera??es necess?rias ? realiza??o de uma atividade e estabelece um roteiro padronizado para a execu??o da atividade em si mesma. O objetivo do estudo foi verificar a adequa??o do conte?do dos vinte e nove (29) POPs, confeccionados pelo setor de fisioterapia de um hospital do Vale do Jequitinhonha, Minas Gerais, referente ?s t?cnicas de fisioterapia respirat?ria no ?mbito hospitalar. A primeira etapa foi ? sele??o de nove ju?zes atrav?s de crit?rios espec?ficos que revelam dom?nio da ?rea e natureza do estudo. A segunda etapa foi avalia??o do conte?do dos POPs pelos ju?zes atrav?s de um question?rio adaptado com os crit?rios sugeridos por Pasquali, de abrang?ncia, clareza, coer?ncia, criticidade dos itens, objetividade, reda??o cient?fica, relev?ncia, sequ?ncia e unicidade. Para avalia??o dos itens, as respostas seguiram a escala tipo Likert, com quatro n?veis de suporte e, a partir disto, foi realizada a an?lise de concord?ncia atrav?s da m?dia ponderada. Os itens que obtiveram percentuais abaixo de 80% foram reformulados, com base nas sugest?es dos ju?zes, e confrontados com a literatura, com evid?ncias cl?nicas de pesquisas. Atrav?s do processo de valida??o, v?rias quest?es foram reformuladas, novas a??es foram inclu?das de modo a tornar os protocolos mais abrangentes, alguns equipamentos de prote??o individual foram acrescentados e v?rias particularidades foram adicionadas de acordo com a pr?tica assistencial de cada juiz.

Disserta??o (Mestrado) ? Programa de P?s-gradua??o em Ensino em Sa?de, Universidade Federal dos Vales do Jequitinhonha e Mucuri, 2015.

ABSTRACT The quest for improving the quality of services is a great challenge for managers of health care, in this…

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This study aims to analyze how the insertion occurs in the process of multidisciplinary team working CERESTs in Rio Grande do Sul and what are the challenges for ensuring the policy of Health Workers from this integration. Methodologically, the investigation paths of research followed the trajectory of the qualitative study, using as an instrument to collect data the interview with 21 workers of the CERESTS RS. Using qualitative assessment, data were analyzed by the method of content analysis, through thematic analysis. Through the contact with workers, three categories emerged, with the specific objectives of analyzing the insertion of the multidisciplinary team in the process of working CERESTs the RS, which are: the organizational aspects, emphasizing the intermediate categories of the study, which concerns the management and sharing of knowledge, attention to health, with emphasis on actions in health and health surveillance, and, finally, advances and challenges for effectiveness of Occupational Health policy, from the insertion of the multidisciplinary team in the working process of CERESTs. As a result, the study reveals that CERESTs have not been actually effected, according to the legislation in the RS, particularly with regard to surveillance in the workplace and the network organization of local health services. In some CERESTs teams are formed without the minimum recommended professionals in accordance with the ordinance. It should be noted, though, in this study, the difficulty of the manager to have an understanding the effectiveness of Occupational Health policy in the counties of scope and mainly in the county seat, but it is already possible to say that there are some advances in the implementation of the System Information (SYS) as an own resource.

Neste estudo tem-se por objetivo analisar como ocorre a inser??o da equipe multiprofissional no processo de trabalho dos CERESTs do Rio Grande do Sul e quais s?o os desafios para a efetiva??o da pol?tica da Sa?de do Trabalhador a partir desta inser??o. Metodologicamente, os caminhos da investiga??o da pesquisa seguiram a trajet?ria do estudo qualitativo, utilizando como instrumento para a coleta de dados a entrevista com 21 trabalhadores das equipes dos CERESTS do RS. Utilizando-se da avalia??o qualitativa, os dados foram analisados ? luz do m?todo de An?lise de Conte?do, por meio da an?lise tem?tica. Do contato com os trabalhadores, emergiram tr?s categorias, com os objetivos espec?ficos de analisar a inser??o da equipe multiprofissional no processo de trabalho dos CERESTs do RS, quais sejam: os aspectos organizacionais, dando ?nfase ?s categorias intermedi?rias do referido estudo, no que diz respeito ao gerenciamento e compartilhamento de saberes; a aten??o ? sa?de, com ?nfase nas a??es em sa?de e vigil?ncia em sa?de; e, por ?ltimo, os avan?os e os desafios para a…

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Taking into consideration the new realities in technology and in the economy, which have a direct impact on the global market, innovation has been highlighted as an important phenomenon and is becoming a critical factor, especially as a competitive advantage for organizations. Researchers have sought to describe different processes and stages in which innovative mechanisms can be used for developing products and services. In light of this, researchers also have aimed at understanding the important role that the client can have in the development processes. Considering the presence of clients in companies internal projects and the benefits and advantages in which such participation can result, marketing studies - more specifically in the area of consumer behavior - focused on identifying behavioral connections and factors that would be involved in such participation. Based on these inferences, research studies related to motivation aimed at empirically reporting the motivations which lead consumers to participate in such projects and the benefits of doing so. Permeating these matters, researchers stress the importance of further exploration of other factors that could be related to the clients motivations to contribute in projects of this dimension, especially factors that could potentiate the effects of motivation on participation. Thus this thesis aimed to empirically evaluate (based on an online survey) the effect of the self-efficacy variable as the moderator of clients motivations in relation to their participation in innovation activities in services. 359 questionnaires were obtained from clients participating in innovation projects from two distinct companies. The results showed that the direct effect of motivation on participation is significant, which was also proven in the direct effect of self-efficacy on participation. Furthermore, the results revealed that self-efficacy, acting as moderator, not presented significant result. Based on the results, contributions of academic and managerial natures have been proposed, as well as limitations and suggestions for future research.

A inova??o, a partir de novas realidades de tecnologia e economia que impactam diretamente no mercado global, vem se destacando como importante fen?meno e tornando-se fundamental, sobretudo, como vantagem competitiva para as organiza??es. Entretanto, ao longo dos estudos desenvolvidos, pesquisadores descreveram diferentes processos e etapas em que podem ser utilizados mecanismos inovadores para o desenvolvimento de produtos e servi?os e para uma aproxima??o da inova??o no campo de servi?os. Dentro dessa realidade, houve a preocupa??o em compreender o importante papel que o cliente pode ocupar dentro dos processos de desenvolvimento, e a partir da presen?a dos clientes em projetos internos das empresas tra?ar os benef?cios e vantagens que tal…

Banca examinadora: Prof??. Dr??. Luis Eug??nio Portela Fernandes de Souza (orientador); Prof??. Dr??. Jairnilson Silva Paim - ISC-UFBA; Prof??. Dr??. L??gia Bahia -UFRJ. Data de defesa 07 de mar??o de 2012.

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O presente trabalho ?? composto por dois artigos que tratam das caracter??sticas da produ????o acad??mica vinculada ao descritor ???sa??de suplementar??? no Brasil de 2000 a 2010. O primeiro tra??a uma vis??o panor??mica sobre as publica????es, analisando o material coletado segundo uma matriz composta pelos seguintes elementos: ano de publica????o, vincula????o institucional do autor principal, localiza????o geogr??fica da institui????o e campo disciplinar referido. Em seguida, com base no conte??do dos resumos, s??o destacadas as tem??ticas mais prevalentes, as emergentes e as ausentes, buscando responder ?? seguinte pergunta: Se, e em que medida, a pr??tica discursiva dos autores (re) produz uma vis??o que naturaliza a atual din??mica de compra e venda de servi??os de assist??ncia ?? sa??de por meio de planos e seguros ou assume uma vis??o cr??tica sobre esse fen??meno. O segundo artigo seleciona um subconjunto de 20 textos que nomeadamente abordam a quest??o da articula????o entre o p??blico e o privado na assist??ncia ?? sa??de para an??lise do seu conte??do, considerando os referenciais te??ricos, os conceitos e as linhas argumentativas. Os resultados apontam, por um lado, aumento cont??nuo na produ????o acad??mica sobre sa??de suplementar no per??odo pesquisado. O conte??do desse material assume uma t??nica que recai sobre a opera????o das empresas de planos de sa??de e sua ag??ncia reguladora setorial, naturalizando-se uma vis??o de mercado onde a din??mica de com??rcio de planos de sa??de ?? tomada como algo dado, inevit??vel ou independente de julgamentos ??ticos e op????es pol??ticas. Por outro lado, a an??lise do conte??do dos textos selecionados no segundo artigo aponta a exist??ncia de uma cr??tica ao atual formato de articula????o entre o p??blico e o privado, fundamentada na Medicina Social e nas bases te??ricas que instru??ram o surgimento do movimento da Reforma Sanit??ria Brasileira, ao lado de contribui????es que, apoiadas em teorias econ??micas liberais, tomam os aspectos econ??micos em seu sentido estrito como foco da discuss??o sobre sa??de suplementar.

Salvador

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O objetivo deste estudo foi avaliar a Metodologia da Assist??ncia de Enfermagem implementada numa Unidade de Cardiologia de Emerg??ncia, de um Hospital geral da cidade de Salvador. Visando melhor traduzir o objeto selecionado optou-se por um estudo descritivo explorat??rio de caso com uma combina????o de abordagem de dados quantitativos e qualitativos. A coleta de dados quantitativos foi realizada, de 09 a 20 de fevereiro de 2004. Os dados objetivos foram obtidos a partir da aplica????o de uma lista de checagem e os qualitativos por meio de carta resposta com quatro quest??es abertas entregues aos sujeitos. Para an??lise dos dados subjetivos que interferem na implementa????o dessa metodologia foi utilizado a an??lise de conte??do de Bardin e os objetivos com uso do programa ???Software Statiscal Package Social Science??? for Windows, vers??o dez e, sua an??lise e no processo de avalia????o foi utilizado como padr??o de refer??ncia os referenciais de Wanda de Aguiar Horta, a Decis??o do Conselho Regional de Enfermagem, sess??o Bahia 07/2000 e a Resolu????o do Conselho Federal de Enfermagem (COFEN) 272/2002. Entre os resultados obtidos revelaram a exist??ncia das fases de elabora????o de hist??rico, evolu????o e prescri????o de enfermagem, entretanto estas fases est??o parcialmente em conformidade com o padr??o de refer??ncia utilizado. Os desafios que interferem na implementa????o da Metodologia da Assist??ncia de Enfermagem citados estiveram relacionados ao profissional de enfermagem, ao instrumento e a outros fatores. Houve maior cita????o dos desafios relacionados ao profissional e aos impressos utilizados para a documenta????o do Processo de Enfermagem. As sugest??es para superar os desafios relacionados ao profissional: promo????o da capacita????o/aprimoramento profissional de conhecimentos atrav??s do treinamento e discuss??es de estudo de casos comparando a assist??ncia prescrita com a MAE; incentivo ?? valoriza????o e a conscientiza????o da import??ncia da MAE; promo????o de reuni??es com diversos objetivos: com a equipe multiprofissional para compartilhar dificuldades e sucessos, discuss??o no grupo de enfermagem sobre a Metodologia e discuss??o das facilidades e das dificuldades. Relacionados aos instrumentos foi a adequa????o com re-elabora????o dos mesmos e a sistematiza????o do controle/avalia????o da implementa????o. A outros fatores foram: a real operacionaliza????o da sistematiza????o da assist??ncia de…

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Esta tese analisou a expans??o dos cursos de gradua????o em enfermagem e os servi??os de sa??de da Bahia e suas implica????es para forma????o das enfermeiras. Trata-se de um estudo de m??todos mistos, combinando elementos de abordagens qualitativa e quantitativa, ancorados nos pressupostos do Materialismo Hist??rico Dial??tico. Foram utilizados como cen??rios de investiga????o 13 cursos de gradua????o em enfermagem localizados na cidade de Salvador, bem como 04 hospitais gerais que se constituem enquanto cen??rios de aprendizagem para as IES coparticipantes da pesquisa. Os sujeitos entrevistados foram docentes, discentes e enfermeiras. Os dados quantitativos foram coletados a partir de dados fornecidos pelo Minist??rio da Educa????o, como tamb??m pela Secretaria da Sa??de do Estado da Bahia. A an??lise dos dados buscou triangular os achados nas etapas qualitativa e quantitativa, a fim de conseguir maior amplitude na descri????o e compreens??o do objeto de estudo. A an??lise dos dados quantitativos e qualitativos revelou uma desarmonia entre o n??mero de cursos de gradua????o em enfermagem e a capacidade instalada de servi??os de sa??de, que traz as seguintes implica????es para a forma????o das enfermeiras: excesso de alunas nos cen??rios de aprendizagem, comprometendo as oportunidades de ensino/aprendizagem; dificuldade de inser????o das estudantes nos cen??rios de aprendizagem devido ?? escassez de servi??os de sa??de qualificados para receber as estudantes; dificuldade nas rela????es interpessoais entre docentes, discentes e preceptoras nos espa??os de pr??ticas em sa??de agravadas pelo contingente de alunas nos servi??os e as condi????es de trabalho impostas ??s profissionais; mudan??as no projeto pedag??gico dos curso no que tange o desenvolvimento de atividades pr??ticas. As implica????es destacadas revelam as contradi????es que envolvem a expans??o dos cursos, atendo ??s diretrizes do neoliberalismo, e o contexto dos servi??os de sa??de, sobretudo os servi??os p??blicos, que caminham na contram??o do modelo hegem??nico de produ????o de cuidados. Estas implica????es convergem, portanto, para a qualidade do processo formativo em enfermagem e esta ??, portanto, a principal implica????o para a forma????o das enfermeiras baianas, pensando numa forma????o cr??tica, reflexiva e comprometida com a pr??xis social. A transforma????o da realidade do processo de forma????o das enfermeiras baianas…

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Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior - CAPES

The present thesis deals with the mediation of theory and method in Marx regarding professional qualification of Social Service students. Developed through a mixed focus research ( quantity and quality) ? it has the objective of learning how it is developed the process of mediation of theory and method in Marx in the professional qualification of social care workers. The focus is to identify if the 1996 Curricular Guidelines have been referenced in the teaching units in Rio Grande do Sul . The sample was non-probabilistic by quotas. Among the 26 Social Service courses offered in RS, 11 (approximately 42% of the total) were chosen to integrate the sample. In the first stage of the research, a documentary analysis was carried out, which contemplated the pedagogical projects of the undergraduate courses, as well as their curricular grades and respective menus. In the second stage, the data source is the result of semi-structured interviews carried out by four course coordinators and four internship coordinators. The result of the research process came to the following thesis: The project of professional education in Social Service, as a constituent element of professional foundations, is an expression of a historical, collective and democratic process that projected a new social guideline structured on Marxism, subsidized in marxist bibliography or those belonging to the Marxist tradition. Thus, it allows to print in the teaching process an overview that establishes a dynamic interconnection between profession and society, from the perspective of historical totality, determined in the class struggle under the aegis of capital. However, it was verified that the education in Social Service in the units of education located in Rio Grande do Sul, presents curricular limitations regarding the teaching of the theory and the method in Marx, revealed by the results of the research which show that the process of teaching Marxism is not properly supported in Marxist literature. The situation is aggravated by the existence of an eclectic basis for the bibliographies that subsidize education, with a minor space for bibliography with a critical epistemological profile, whether they refer to Social Service or to the Social Sciences in general, as well as through pedagogical proposals with little commitment to a teaching with a…

Submitted by Setor de Tratamento da Informa??o - BC/PUCRS ([email protected]) on 2016-07-28T16:40:11Z No. of bitstreams: 1 DIS_JOSE_CARLOS_SCHAIDHAUER_PACHECO_JUNIOR_COMPLETO.pdf: 2443102 bytes, checksum: 191160fbef6979957f20ecd91a4301b6 (MD5)

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Any discrepancy in the exercise by the consumer of his role in the context of services may result in negative effects on his satisfaction and perception of value. This may occur because of role ambiguity, which would arise either from the lack of clear information on responsibilities and expected behaviors of a role, or from role conflict, generated by disagreement about the expected behaviors of each one. On the other hand, the habituation of the consumer to his role may enable a better adjustment, thus mitigating potential unfavorable effects. Thus, the present study analyzed the effects of both role ambiguity and conflict, moderated by habit, on the co-creation behavior of consumers, in the context of the use of financial services through virtual channels, as well as the consequent effects on their satisfaction and perception of value. To this end, a descriptive research was conducted, involving a final sample with 506 respondents, and making use of the structural equations modeling technique for identifying the relationships proposed by the research model. Findings supported the negative effects of the variables role ambiguity and role conflict on the consumer co-creation behavior, as well as the positive influence of ambiguity on conflict of roles. Furthermore, results have confirmed the positive correlation between co-creation behavior and the variables of perceived value and satisfaction. The habit of the consumer to the context showed a moderating effect on role ambiguity, but none on role conflict, when related to consumer co-creation behavior. The research findings contribute to the studies of consumer behavior by ratifying theoretical assumptions on the relationships between the examined variables, showing the way in which habit interacts in the model and regarding the adaptation and validation of scales for related researches. With regard to practical outcomes, the importance of investment by the companies for clarifying the roles of each party is highlighted, especially for relationships in which a high involvement of the consumers is expected. Similarly, it is necessary to find ways of encouraging consumers to participate in processes by agreeing with suggested roles and not only by understanding such roles, since it positively affects co-creation behavior and, accordingly, the results of perceived value and satisfaction.

A discrep?ncia do consumidor no exerc?cio de seu papel no contexto de servi?os pode resultar em efeitos negativos sobre as suas percep??es de valor e satisfa??o. Isso pode ocorrer em fun??o da exist?ncia de…

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This master s dissertation broach the theme of integral attention in the health care crack s dependents, alcohol and other drugs, homeless, whereof documents related to Project of Street s Office in the Sistema ?nico de Sa?de of Brazil between 2010 and 2011. Integrality can be understood as an articulated group of measures, both preventive and curative, to promote health in its entirety. The objective of this research was demonstrated the presence of elements favoring integrality, as well as its contradictions. Documents were categorized into four groups: legal, institutional, journalism and social networking. It was formed the corpus of analysis: four institutional projects were submitted to the Ministry of Health, two profiles of Internet social networking site and seventy-seven news Street s Office. The method used was the dialectical-critical and the analysis s technique to be based on Bardin (1979) et al. The results show that it is possible to identify elements of the integrality in the documents. There was, however, in some materials concomitant the presence of some elements that favor and others that hamper the application of the principle of integrality. In the news is considerable the absence of elements of integrality. In internet profiles as well as institutional documents it is possible to identify the presence of a great number of criterions of integrality, extrapolate, ever, the size of the approach.

Essa disserta??o de mestrado acad?mico aborda a tem?tica da aten??o integral no cuidado em sa?de aos dependentes de crack, ?lcool e outras drogas, em situa??o de rua, a partir de documentos relacionados a Projetos de Consult?rio de Rua do Sistema ?nico de Sa?de do Brasil, no per?odo de 2010 a 2011. Integralidade pode ser entendida como um conjunto de medidas articuladas, preventivas e curativas, que visam promover a sa?de em sua totalidade. O objetivo da pesquisa foi evidenciar, nos documentos selecionados, a presen?a de elementos da integralidade, bem como suas contradi??es. Os documentos foram categorizados em dois grupos: institucionais (projetos de Consult?rio de Rua) sociais relacionais (jornal?sticos e de redes sociais virtuais). Compuseram o corpus de an?lise: 4 projetos institucionais submetidos ao Minist?rio da Sa?de, 2 p?ginas de internet (um blog e um perfil de rede social), 77 not?cias sobre Consult?rio de Rua e 130 coment?rios adicionais sobre duas not?cias jornal?sticas. O m?todo de conhecimento da realidade foi o dial?tico-cr?tico; a t?cnica de an?lise textual se baseou em Bardin (1979) e utilizou-se software lexicom?trio como ferramenta auxiliar; para an?lise dos blogs se embasou nos preceitos da netnografia e na an?lise de som e imagens. Os resultados demonstraram que ? poss?vel identificar elementos de integralidade nos documentos. Constata-se, contudo, que em alguns materiais ocorre…

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Rejected by Sheila Dias ([email protected]), reason: Devolvido devido ao arquivo n?o apresentar o trabalho. Veio apenas um Formul?rio de Encaminhamento para Publica??o Eletr?nica de Tese ou Disserta??o. on 2018-06-06T11:24:59Z (GMT)

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Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior - CAPES

This thesis is devoted to analyzing the work of the social worker in Basic Education in the Application Colleges of Brazil, in the period of 2016 and 2017, with the objective of analyzing the work of these professionals and apprehending their configurations, challenges and strategies, contributing to the construction of subsidies for the social worker's role in the Education Policy and public primary schools. Guided by the critical dialectic method, the research methodology used the qualitative approach. The data collection was performed by: a) electronic questionnaire, built on the Google platform; and, b) documentary analysis, guided by script. The analysis of the data was based on the content analysis (Bardin), having a total of thirteen professionals in these institutions and the documents entitled "Subsidies for the Debate on Social Work in Education" and "Subsidies for the participation of social workers in Education Policy ". As a result, it is concluded that the configuration of the work of social workers in the Brazilian Colleges of Application is marked by the still fragile definition of the function of Social Work in the school space, which is directly linked to the recent insertion of social workers in this occupational social space and institutional determinations that conform the professional work, be these materials or relational, and that corroborate for a professional exercise based on an instrumental reason. Although the institutional requisites point to the intention of guaranteeing social protection to its students, the contradictory logic of capital permeates social policies, such as Education Policy, so that, through this, the role of school in capitalist society is strengthened, that is, to ensure the formation of a workforce in accordance with the interests of the ruling class, both technically and ideologically. The …

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Segundo o Relat??rio Mundial sobre a Defici??ncia, mais de um bilh??o de pessoas s??o acometidas pelo problema e destas, 200 milh??es enfrentam altera????es de funcionalidade que comprometem suas atividades de vida di??ria. No Brasil, o envelhecimento populacional, o aumento da incid??ncia de acidentes e viol??ncias e ainda outros agravos - que conferem ao indiv??duo algum grau de defici??ncia - representam um desafio para o SUS, pautado na organiza????o da assist??ncia ?? sa??de, dos cuidados b??sicos ?? reabilita????o. Os servi??os de reabilita????o f??sica encontram-se entre os principais problemas do sistema e apesar das pol??ticas que normatizam a cria????o destas unidades, poucas conquistas foram evidenciadas, faltando implantar os planos desenvolvidos. Precariedade da oferta de atendimento multiprofissional e domiciliar, car??ncia de dispensa????o de ??rteses e pr??teses e dificuldade de acesso foram problemas dos servi??os de cinco capitais estudadas, e despertaram curiosidade em rela????o ?? situa????o de Salvador. Realizou-se um diagn??stico de doze servi??os, com utiliza????o de dados secund??rios do CNES e entrevistas com gerentes dos servi??os e t??cnico da SESAB. O diagn??stico administrativo e o momento explicativo do planejamento situacional foram as refer??ncias te??rico-metodol??gicas adotadas. Os resultados apontaram para insufici??ncia de unidades e infraestrutura, inexist??ncia de servi??o da rede pr??pria municipal, problemas de gest??o, organiza????o e presta????o de servi??os, e diverg??ncia entre dados do CNES e a realidade dos estabelecimentos. O prop??sito de mudan??a da situa????o evidenciada exige a forma????o de sujeitos transformadores, visando impulsionar um movimento que resulte na concretiza????o de a????es de melhoria da assist??ncia em reabilita????o f??sica em Salvador, Bahia.

Salvador

Submitted by N??cleo de P??s-Gradua????o Administra????o ([email protected]) on 2018-09-20T19:05:58Z No. of bitstreams: 1 Disserta????o de Mestrado - Maria Fabiana Coutinho Mar??al.pdf: 2802536 bytes, checksum: 0f0d4bafb095482e9d6dbc57990045ea (MD5)

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Este trabalho trata do processo de implementa????o da pol??tica de planejamento de contrata????o de servi??os na Fiocruz-PE, que segue as diretrizes definidas pela Instru????o Normativa (IN) da Secretaria de Gest??o do Minist??rio do Planejamento, Desenvolvimento e Gest??o (SEGES), IN - MP n?? 05/2017. ?? uma pesquisa explorat??ria, do tipo qualitativa, desenvolvida por meio de estudo de caso ??nico, com o corpus sendo constru??do a partir de grupos focais e entrevistas, utilizando a t??cnica de an??lise de conte??do para a interpreta????o dos dados. Foram utilizadas quatro dimens??es de an??lise, extra??das do conceito de implementa????o de Pol??tica P??blica do marco te??rico estudado: metodologia de implementa????o, estrutura de implementa????o, rede de atores e, por fim, rela????es e intera????o dos envolvidos. O estudo prop??e uma estrat??gia de implementa????o da IN, cuja metodologia de implementa????o ?? a s??ntese, pois foram evidenciados aspectos das perspectivas top-down e bottom-up. Os resultados da pesquisa confirmam a import??ncia do envolvimento e do conhecimento dos atores como elementos-chave no processo de implementa????o de uma Pol??tica P??blica, al??m de apresentarem como desafios: a celeridade nas respostas ??s demandas diante das restri????es encontradas no contexto local, como escassez de pessoal e o tempo requerido para a execu????o do planejamento do servi??o. Como contribui????o, o presente estudo antecipa uma realidade que pode estar presente nas unidades da Fiocruz e em outros ??rg??os p??blicos, propondo uma estrat??gia de implementa????o da IN que vislumbre o compromisso de entregar aos cidad??os, servi??os p??blicos de melhor qualidade e que atendam as demandas da sociedade.

This work refers to the implementation process of the service contracting planning policy at Fiocruz-PE, which follows the guidelines set out in the Normative Instruction (IN) of the Secretary of Management of the Ministry of Planning, Development and Management, IN - MP n?? 05/2017. It is a qualitative and exploratory research, developed through a single case study, with the corpus being constructed from focus groups and interviews and the use of the technique of content analysis to interpret the data. Four dimensions of analysis were used, extracted from the concept of Public Policy implementation of the…

Submitted by Celso Magalhaes ([email protected]) on 2017-05-15T14:05:56Z No. of bitstreams: 1 2016 - Michelle Aparecida Mallet Monteiro.pdf: 5301006 bytes, checksum: e7e3c19b83120f25a179a03b598fb461 (MD5)

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The economic development in Brazil is strictly related to the solution of its social problems, among which the housing deficit that has been fought by the implementation of the federal Program Minha Casa Minha Vida (PMCMV). Since 2009, the program has settled 20,000 families in housing units in the range of 0 to 10 minimum wages, in the categories of resettlement and lottery. This work seeks to investigate the process of deterritorialization of dwellers, made effective by the City of Rio de Janeiro, from Favela de Acari, a squatter community, to a new housing complex financed by PMCMV and built in the neighborhood of Cosmos, after the torrential rains of 2009 that dislodged the population from the margins of Acari River. The main objective is to investigate the resettlement process, since the removal of the families from risk areas, independently from its will or choice. The resettlement occurs within a rational of real state expansion by the Federal Bank Caixa, main operator of the Program that finances developers and builders that select under valued land in order to reduce the budget and maximize profit. From the empirical experience in the social groups? deterritorialization and reterritorialization process from Acari to Cosmos, and the use of those concepts, as well as appropriation and belongingness, this research will reflect on the housing policies conduction, not only as a means of the national housing deficit reduction, but also on the building of the conditions for effective and comprehensive appropriation and sense of belonging of dwellers in their new places, focusing on the people?s needs and improvement of their quality of live.

O desenvolvimento econ?mico do Brasil est? diretamente ligado ? solu??o dos seus problemas sociais, dentre os quais o d?ficit habitacional que vem sendo combatido com a implementa??o do Programa Minha Casa Minha Vida (PMCMV). Desde 2009, o programa j? disponibilizou 20.000 unidades habitacionais para usu?rios das faixas de 0 a 10 sal?rios m?nimos, nas categorias de reassentamento e sorteio.. O objetivo principal ? investigar o processo de desterritorializa??o, desde a retirada das fam?lias das ?reas de risco ou de ?reas de interven??es urban?sticas e reassentadas em outras ?reas, independentemente de sua vontade ou escolha. O reassentamento se d? a partir de uma l?gica de expans?o imobili?ria financiada pela Caixa Econ?mica Federal (CEF) que ? a gestora operacional do Programa e financia as empresas construtoras que selecionam lugares menos valorizados de modo a reduzir o or?amento e maximizar os lucros. A partir da experi?ncia emp?rica no…

Submitted by Jorge Silva ([email protected]) on 2017-02-13T17:03:19Z No. of bitstreams: 1 2016 - Bruno Machado Fontes.pdf: 2751604 bytes, checksum: ae32f0022e2e0e1bcdb5f0e231f2eb31 (MD5)

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CAPES

With increasing market competitiveness, customer satisfaction has become a loyalty strategy adopted by companies. The main objective of this research was to measure the degree of satisfaction of customers' Farm Hotel located in region of Vale do Caf? (RJ). In addition to the study, the most important aspects were identified to the satisfaction of the customers' Farm Hotel located in region of Vale do Caf? (RJ), and also, to analyze the results, methods Client Window and Cross-tabulations were used. Thus, through a cross-sectional study of qualitative and quantitative research, with steps of bibliographic research and field interviews. The findings show that: the variables that had a higher degree of importance were Cleaning, Comply promised, Sympathy staff, Food and Ready service employees to solve problems and desires of customers. Regarding the satisfaction of the customers, in a scale Likert of 5 points, was obtained an average of 4.26 in relation to all the attribute studied. In relation to general satisfaction of customers' Farm Hotel, was obtained an average grade of 8.79 in a scale of 0 - 10. With the results of the survey, it was also possible to draw a Socio-economic profile of customers, to better understand the needs and desires and so provide quality care, resulting in high levels of satisfaction.

Com o aumento da competitividade do mercado, a satisfa??o dos clientes tornou-se uma estrat?gia de fideliza??o adotada pelas empresas. O objetivo geral dessa pesquisa foi mensurar o grau de satisfa??o dos clientes dos Hot?is Fazenda localizados na regi?o do Vale do Caf? (RJ). Em adicional ao estudo, foram identificados os aspectos mais importantes para a satisfa??o dos clientes frequentadores de Hot?is Fazenda, na regi?o do Vale do Caf? (RJ), e ainda, para an?lise dos resultados, foram utilizados os m?todos Janela do Cliente e Tabula??es Cruzadas. Sendo assim, atrav?s de um estudo transversal, de car?ter qualitativo-quantitativo, com etapas de pesquisa bibliogr?fica, e entrevistas de campo. As descobertas revelam que: as vari?veis que tiveram maior grau de import?ncia foram Limpeza, Cumprir o prometido, Simpatia dos funcion?rios, Alimenta??o e Pronto atendimento dos funcion?rios para resolver os problemas e desejos dos clientes. Com respeito a satisfa??o dos h?spedes, em uma escala Likert de 5 pontos, obteve-se uma m?dia de 4,26 referente a todos os atributos pesquisados. Em rela??o a satisfa??o geral dos clientes sobre os Hot?is Fazenda, obteve-se uma nota m?dia de 8,79 em uma escala de 0 - 10. Com os resultados da pesquisa, tamb?m foi poss?vel tra?ar um perfil Socioecon?mico dos clientes, para…

Banca examinadora: Prof??. Dr?? S??nia Cristina Lima Chaves (orientadora); Prof??. Dr?? Nilcema Figueredo - UFPE; Prof??. Dr?? Ana Luiza Queiroz Vilasb??as - ISC-UFBA; Prof??. Dr??. Jairnilson Silva Paim - ISC-UFBA. Data de defesa 06 de dezembro 2011.

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Problem??tica: A Pol??tica Nacional de Sa??de Bucal (PNSB), formulada em 2004, tem buscado a implementa????o dos Centros de Especialidades Odontol??gicas ??? CEO como estrat??gia principal na oferta de aten????o secund??ria no servi??o p??blico. Objetivo: Esse estudo visou analisar como se desenvolveu a implementa????o dos CEOs em dois munic??pios no estado da Bahia, Brasil. Metodologia: Esse estudo foi desenvolvido a partir de uma abordagem qualitativa, que envolveu dois estudos de caso em munic??pios com 100% de cobertura da ESF. Os procedimentos para coleta dos dados envolveram entrevistas semi-estruturadas, an??lise documental e observa????o participante. A an??lise dos dados foi feita atrav??s do postulado de coer??ncia e do tri??ngulo de governo. O triangulo de governo prop??e a rela????o entre tr??s vari??veis, v??rtices de um tri??ngulo: o projeto de governo, a capacidade de governo e governabilidade. No postulado de coer??ncia, h?? uma rela????o necess??ria entre o prop??sito de governo, o m??todo para alcan????-lo e a organiza????o. Resultados: Observou-se que a exist??ncia de projeto de implementa????o em conson??ncia com as diretrizes do governo local; prop??sito de crescimento; alta capacidade de governo e m??todos coerentes, al??m de uma organiza????o favor??vel ?? implementa????o do projeto foram caracter??sticas da gest??o na qual se constatou implementa????o exitosa. Conclus??o: Conclui-se que nos dois munic??pios estudados, o governo local desempenhou papel fundamental na implementa????o do CEO. Palavras-chave: avalia????o de servi??os de sa??de, pol??tica de sa??de, servi??os sa??de bucal.

Salvador

Submitted by Setor de Tratamento da Informa??o - BC/PUCRS ([email protected]) on 2016-04-22T14:14:56Z No. of bitstreams: 1 DIS_GRAZIELA_OLIVEIRA_DO_ROSARIO_COMPLETO.pdf: 750833 bytes, checksum: 9720ec745aea441d4a6e3d3311fbbbe1 (MD5)

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The research presented here seeks to question the theme, the conditions and ways of life of woman who lives in streets in Porto Alegre ? RS. It aims to be a study of experiences and social conditions of female contingent, through a gender approach. Sought to contribute to the production of knowledge in the area of social work on the issue of the homeless population in gender perspective. Guided by critical dialectical method, which it is a theoretical framework that enables the approach to reality aggregating the historicity categories, contradiction, totality and mediation in order to understand the phenomenon, since these are categories inherent in the study. It is understood that little quantity existence of studies that address the relationship genre / street show how this aspect is neglected, in spite of the advances made in recent decades in the female approach in expanding public policies to face the rualiza??o processes. It is important to note that the discussion on gender does not include only the woman, but within the limits of a master's research, with limited time for its development, it was decided to seek to unveil the aspects that are transverse to the woman - street binomial, especially the womans on the streets of Porto Alegre city.

A pesquisa aqui apresentada busca problematizar o tema proposto, as condi??es e modos de vida de mulheres em situa??o de rua em Porto Alegre ? RS. Tem como finalidade constituir um estudo das experi?ncias e condicionantes sociais do contingente feminino, atrav?s do recorte de g?nero. Busca contribuir para a produ??o de conhecimento na ?rea do Servi?o Social sobre a tem?tica da popula??o em situa??o de rua na perspectiva de g?nero. Pautada pelo m?todo dial?tico cr?tico, que trata-se de um referencial te?rico que possibilita a aproxima??o com a realidade agregando as categorias historicidade, contradi??o, totalidade e media??o, de modo a compreender o fen?meno, pois se tratam de categorias inerentes ao estudo realizado.Entende-se que pouca exist?ncia de estudos que abordam a rela??o g?nero/rua mostram o quanto este aspecto ? negligenciado, em que pesem os avan?os conquistados nas ?ltimas d?cadas na abordagem do feminino quanto na amplia??o de pol?ticas p?blicas para o enfrentamento dos processos de rualiza??o. ? importante destacar que o debate sobre g?nero n?o inclu? apenas a mulher, contudo nos limites de uma pesquisa de mestrado, com tempo restrito para o seu desenvolvimento, optou-se por buscar desocultar os aspectos que s?o transversais ao bin?mio mulher-rua, com destaque ?s mulhres em…

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This study aims to investigate and deepen the debate about the homelessness process and discusses the protagonism of individuals who experience these processes. The user participation is expected in social policies after the 1988 Federal Constitution, in order to contribute to the strengthening of emancipatory social processes. This is a challenge to be consolidated to the extent that the history of Brazil was marked by long periods of slavery, colonialism and dictatorship that hindered the creation of a public space where the protagonism of the subjects could be exercised. This study was conducted in the city of Alvorada, in the state of Rio Grande do Sul, whose IBGE Census data (2010 ) shows that 3.1% of the population is living in extreme poverty, with household income below R$ 70.00. Nevertheless, according to the Ministry of Social Development and Fight against Hunger - MDS, the resources invested in Social Welfare Policies in the municipality reached only 1 % (one percent) of the total budget. The coping processes of homelessness by local authorities compose the goals of the Unified Social Assistance System - SUAS and aim to offer a coordinated set of initiatives to ensure social protection within each territory to families and individuals in situations of vulnerability and social risk. Given this reality, this study sought to uncover the historical-structural contradictions that underlie the homelessness process, mediating aspects of universality with local aspects. In this sense, the intention is to make the results available to the group of agents so that subsidies are provided for the improvement initiatives that follow an emancipatory perspective. The investigative cycle was marked by a critical and dialectical framework and characterized as being of the mixed type, once it articulated the use of quantitative and qualitative data in a complementary way, even if, at certain moments, one or the other was emphasized. In this research we focused on the use of triangulation of techniques, instruments and sources in order to better contemplate descriptions and explanations on the subject studied. This way, the study sought to give visibility to the tension between the viability of possible disruptions that favor the protagonism of the subjects versus material constraints that interdict it, in the perspective of overcoming the limits imposed, and reaffirmation of the need to assure and expand social rights, contributing data on the multiple determinations that constitute the homelessness process and possibilities of the protagonism experienced by subjects in the streets.

Este estudo busca investigar e aprofundar o debate acerca do processo de rualiza??o e problematiza o protagonismo dos sujeitos que vivenciam esses processos. A participa??o dos usu?rios est? prevista nas pol?ticas sociais p?s Constitui??o Federal de 1988,…

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O presente trabalho descreve diferentes percep????es acerca do Valor da Marca determinado pela Satisfa????o da Qualidade dos Servi??os no Instituto Federal de Educa????o, Ci??ncia e Tecnologia do Sert??o Pernambucano ??? IF Sert??o-PE, com foco nas diverg??ncias entre as opini??es de dois grupos desta organiza????o: os gestores e os profissionais de comunica????o. Observa????o participante foi utilizada para a elabora????o de pressupostos, os quais foram analisados por meio de triangula????o de dados, coletados em conjunto por pesquisa de opini??o, comparando as diferentes vis??es destes atores envolvidos. Como resultado, percebe-se que, segundo as respostas dos participantes, o Valor da Marca encontra-se mais bem avaliado que a Qualidade dos Servi??os, demonstrando que a reputa????o institucional precede o servi??o entregue ao p??blico.

This paper discusses the different perceptions about Brand Equity determined by Quality Service Satisfaction at the Federal Institute of Education, Science and Technology of Sert??o Pernambucano - IF Sert??o-PE, focusing on the gaps between the opinions of two groups of this organization: managers and communication professionals. Participant observation was used for the elaboration of assumptions, which were analyzed through triangulation of data, collected together by opinion poll, comparing the different views of these involved actors. As a result, it can be seen that, according to participants' responses, the Brand Equity is better evaluated than the Quality of Services, demonstrating that the institutional reputation precedes the service delivered to the public.

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A presente disserta????o tem como objeto tema deveras controvertido no atual direito brasileiro por envolver conflito de compet??ncia tribut??ria: a tributa????o de software. O objetivo deste trabalho ?? contribuir para evidenciar os contornos para a verifica????o da incid??ncia tribut??ria na hip??tese ?? luz do ordenamento brasileiro, mormente em virtude da exist??ncia de crit??rio referente ?? classifica????o doutrin??ria a que se afilia a jurisprud??ncia atual para tentar solucionar o conflito existente. Para tanto, parte-se da an??lise dos seus fundamentos, neles inclu??dos conceitos, natureza jur??dica do software e sua classifica????o jur??dica doutrin??ria; examinam-se os seus aspectos mais relevantes, para, na sequ??ncia, adentrar efetivamente no foco do estudo, com o fim de, a partir da an??lise da corre????o dos crit??rios que vem sendo adotados pelos Tribunais Superiores brasileiros, solucionar a problem??tica que se revela.