subject:(Service workers)

Brunel University

1. Tang, Audrey Poh Lin. Love's labours redressed : reconstructing emotional labour as an interactive process within service work.

Degree: 2012, Brunel University

URL: http://bura.brunel.ac.uk/handle/2438/7038 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.560937

► Emotional labour was conceptualised by Hochschild in 1983 as a form of oppression on the service worker devised by a capitalist society; where not only… (more)

▼ Emotional labour was conceptualised by Hochschild in 1983 as a form of oppression on the service worker devised by a capitalist society; where not only were workers’ physical actions managed, but their emotions as well. Research in the area developed this concept identifying the many occupational fields in which emotional labour exists, forming models of its effects, and examining ways in which workers try to resist the emotional strain. Taking a social constructionist approach, 44 service workers and 44 customers/emotional labour recipients were interviewed using the Critical Incident Technique to gain insight into their views of performing and receiving emotional labour, and what they believed enhanced or detracted from it. The results were divided into those discussing “professional” emotional labour jobs (eg. teaching) - where the emotional labourer needs to attain a professional status; and “occupational” (eg. sales assistants) – where the emotional labourer does not need a professional qualification. It was found that 1) there were differences between the expectations, motivations and coping mechanisms displayed by professional and occupational emotional labourers; as well as in the expectations of the customer/recipient within a professional service and an occupational one; 2) that many recipients do not necessarily want to be treated as “sovereign” (ie. “king”) and judge an emotional labour interaction more positively when their individual needs are acknowledged; 3) while display rules and targets were still a notable constraint on the labourer, nevertheless “occupational” emotional labourers (sometimes in collusion with their managers) found ways of resisting further strain from recipients through over-politeness, ironically in accordance with display rules which exposed recipient rudeness; 4) professional emotional labourers, however, found the display rules and targets a hindrance. This managerial misunderstanding or poor appreciation of “professional” emotional labour caused resentment among them; 5) unique and spontaneous kindness was evident in many emotional labour interactions with managers, colleagues and most commonly recipients. Moreover, this was acknowledged by giver and receiver as the most satisfying and memorable part of emotional labour – and something unique to emotional labour itself. The recommendations of this thesis are therefore: i) that emotional labour should be differentiated within services in order for more focussed findings and recommendations to be generated and applied ii) that emotional labour be analysed as interactive process where emotional labourer, recipient and their organisational management contribute to a high level of enjoyment within the job. That is, it is not necessary to view emotional labour as the oppressive and intrusive management of personality by a capitalist organisation iii) recognition be given to the importance of kindness within the emotional labour interaction, as it can be both a source of pleasure, and also pain, for the compassionate labourer. This…

Subjects/Keywords: 331.11; Service delivery; Training; Customer service; Service workers

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APA (6^th Edition):

Tang, A. P. L. (2012). Love's labours redressed : reconstructing emotional labour as an interactive process within service work. (Doctoral Dissertation). Brunel University. Retrieved from http://bura.brunel.ac.uk/handle/2438/7038 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.560937

Chicago Manual of Style (16^th Edition):

Tang, Audrey Poh Lin. “Love's labours redressed : reconstructing emotional labour as an interactive process within service work.” 2012. Doctoral Dissertation, Brunel University. Accessed December 14, 2019. http://bura.brunel.ac.uk/handle/2438/7038 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.560937.

MLA Handbook (7^th Edition):

Tang, Audrey Poh Lin. “Love's labours redressed : reconstructing emotional labour as an interactive process within service work.” 2012. Web. 14 Dec 2019.

Vancouver:

Tang APL. Love's labours redressed : reconstructing emotional labour as an interactive process within service work. [Internet] [Doctoral dissertation]. Brunel University; 2012. [cited 2019 Dec 14]. Available from: http://bura.brunel.ac.uk/handle/2438/7038 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.560937.

Council of Science Editors:

Tang APL. Love's labours redressed : reconstructing emotional labour as an interactive process within service work. [Doctoral Dissertation]. Brunel University; 2012. Available from: http://bura.brunel.ac.uk/handle/2438/7038 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.560937

University of Wisconsin – Stout

2. Boe, Tammy A. Gaining and/or maintaining employee trust within service organizations.

Degree: 2002, University of Wisconsin – Stout

URL: http://www.uwstout.edu/lib/thesis/2002/2002boet.pdf ; http://digital.library.wisc.edu/1793/40307

Subjects/Keywords: Service industries workers

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APA (6^th Edition):

Boe, T. A. (2002). Gaining and/or maintaining employee trust within service organizations. (Thesis). University of Wisconsin – Stout. Retrieved from http://www.uwstout.edu/lib/thesis/2002/2002boet.pdf ; http://digital.library.wisc.edu/1793/40307

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Boe, Tammy A. “Gaining and/or maintaining employee trust within service organizations.” 2002. Thesis, University of Wisconsin – Stout. Accessed December 14, 2019. http://www.uwstout.edu/lib/thesis/2002/2002boet.pdf ; http://digital.library.wisc.edu/1793/40307.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Boe, Tammy A. “Gaining and/or maintaining employee trust within service organizations.” 2002. Web. 14 Dec 2019.

Vancouver:

Boe TA. Gaining and/or maintaining employee trust within service organizations. [Internet] [Thesis]. University of Wisconsin – Stout; 2002. [cited 2019 Dec 14]. Available from: http://www.uwstout.edu/lib/thesis/2002/2002boet.pdf ; http://digital.library.wisc.edu/1793/40307.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Boe TA. Gaining and/or maintaining employee trust within service organizations. [Thesis]. University of Wisconsin – Stout; 2002. Available from: http://www.uwstout.edu/lib/thesis/2002/2002boet.pdf ; http://digital.library.wisc.edu/1793/40307

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Wisconsin – Stout

3. Stetzer, Grant M. A pilot program of a continuous improvement process through the use of employee involvement in a service industry business.

Degree: 2002, University of Wisconsin – Stout

URL: http://www.uwstout.edu/lib/thesis/2002/2002stetzerg.pdf ; http://digital.library.wisc.edu/1793/40667

Subjects/Keywords: Service industries workers

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APA (6^th Edition):

Stetzer, G. M. (2002). A pilot program of a continuous improvement process through the use of employee involvement in a service industry business. (Thesis). University of Wisconsin – Stout. Retrieved from http://www.uwstout.edu/lib/thesis/2002/2002stetzerg.pdf ; http://digital.library.wisc.edu/1793/40667

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Stetzer, Grant M. “A pilot program of a continuous improvement process through the use of employee involvement in a service industry business.” 2002. Thesis, University of Wisconsin – Stout. Accessed December 14, 2019. http://www.uwstout.edu/lib/thesis/2002/2002stetzerg.pdf ; http://digital.library.wisc.edu/1793/40667.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Stetzer, Grant M. “A pilot program of a continuous improvement process through the use of employee involvement in a service industry business.” 2002. Web. 14 Dec 2019.

Vancouver:

Stetzer GM. A pilot program of a continuous improvement process through the use of employee involvement in a service industry business. [Internet] [Thesis]. University of Wisconsin – Stout; 2002. [cited 2019 Dec 14]. Available from: http://www.uwstout.edu/lib/thesis/2002/2002stetzerg.pdf ; http://digital.library.wisc.edu/1793/40667.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Stetzer GM. A pilot program of a continuous improvement process through the use of employee involvement in a service industry business. [Thesis]. University of Wisconsin – Stout; 2002. Available from: http://www.uwstout.edu/lib/thesis/2002/2002stetzerg.pdf ; http://digital.library.wisc.edu/1793/40667

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Johannesburg

4. Martin, Lucinda Marlene. A practice guideline on restorative justice for social workers.

Degree: 2012, University of Johannesburg

URL: http://hdl.handle.net/10210/4782

►

M.A.

Many countries have shown dissatisfaction and frustration with the formal punitive justice system. There is a resurging interest in preserving and strengthening traditional and… (more)

Subjects/Keywords: Social service; Restorative justice; Social workers

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APA (6^th Edition):

Martin, L. M. (2012). A practice guideline on restorative justice for social workers. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/4782

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Martin, Lucinda Marlene. “A practice guideline on restorative justice for social workers.” 2012. Thesis, University of Johannesburg. Accessed December 14, 2019. http://hdl.handle.net/10210/4782.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Martin, Lucinda Marlene. “A practice guideline on restorative justice for social workers.” 2012. Web. 14 Dec 2019.

Vancouver:

Martin LM. A practice guideline on restorative justice for social workers. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2019 Dec 14]. Available from: http://hdl.handle.net/10210/4782.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Martin LM. A practice guideline on restorative justice for social workers. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/4782

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Brock University

5. Boichuk, Jeffrey, P. When job dissatisfaction leads to customer-oriented citizenship behaviors .

Degree: Faculty of Business Programs, 2010, Brock University

URL: http://hdl.handle.net/10464/3030

► This thesis places boundary conditions on the withdrawal model in the frontline setting of service organizations by considering continuance commitment and supervisory support as moderators… (more)

Subjects/Keywords: Job satisfaction; Service industries workers; Consumer behavior

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APA (6^th Edition):

Boichuk, Jeffrey, P. (2010). When job dissatisfaction leads to customer-oriented citizenship behaviors . (Thesis). Brock University. Retrieved from http://hdl.handle.net/10464/3030

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Boichuk, Jeffrey, P. “When job dissatisfaction leads to customer-oriented citizenship behaviors .” 2010. Thesis, Brock University. Accessed December 14, 2019. http://hdl.handle.net/10464/3030.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Boichuk, Jeffrey, P. “When job dissatisfaction leads to customer-oriented citizenship behaviors .” 2010. Web. 14 Dec 2019.

Vancouver:

Boichuk, Jeffrey P. When job dissatisfaction leads to customer-oriented citizenship behaviors . [Internet] [Thesis]. Brock University; 2010. [cited 2019 Dec 14]. Available from: http://hdl.handle.net/10464/3030.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Boichuk, Jeffrey P. When job dissatisfaction leads to customer-oriented citizenship behaviors . [Thesis]. Brock University; 2010. Available from: http://hdl.handle.net/10464/3030

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Oklahoma

6. Bird, Candace M.E. THE IMPACT OF THE DEVELOPMENTAL TRAINING MODEL ON STAFF DEVELOPMENT IN AIR FORCE CHILD DEVELOPMENT PROGRAMS.

Degree: PhD, 2010, University of Oklahoma

URL: http://hdl.handle.net/11244/319410

► In an effort to standardize training delivery and to individualize staff development based on observation and reflective practice, the Air Force implemented the Developmental Training… (more)

▼ In an effort to standardize training delivery and to individualize staff development based on observation and reflective practice, the Air Force implemented the Developmental Training Model (DTM) in its Child Development Programs. The goal of the Developmental Training Model is to enhance high quality programs through improvements in the training delivery methodology. DTM is built upon the framework of adult learning as a developmental process and relies on the program Training & Curriculum Specialist to observe, evaluate and deliver training based on the needs of the individual caregiver. Through the application of the DTM, child care employees are able to participate in their own professional development and use each training session as an opportunity to reflect over previous sessions while setting goals for the future. The factor examined in this dissertation was the impact of the implementation of the Developmental Training Model on staff development in Air Force Child Development Programs. This study identifies successes and challenges in staff training since the implementation. In particular, it found that the majority of caregivers felt positively about the impact on staff development but felt ongoing organizational support efforts had been insufficient to sustain perceived benefits. Likewise, input from various stakeholders pointed to a lack of skills and abilities among some Training and Curriculum Specialists combined with a need for increased professional development for this group had reduced potential impact of the new model. Additionally, time management and scheduling were cited as major concerns along with a lack of accessibility to a source for updated information on the Developmental Training Model. In general, the study respondents expressed a hope for continued use of the model and provided a number of suggested improvements to increase its effectiveness in Child Development Programs. Advisors/Committee Members: Griffith, Priscilla L. (advisor).

Subjects/Keywords: Child care workers – In-service training

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Bird, C. M. E. (2010). THE IMPACT OF THE DEVELOPMENTAL TRAINING MODEL ON STAFF DEVELOPMENT IN AIR FORCE CHILD DEVELOPMENT PROGRAMS. (Doctoral Dissertation). University of Oklahoma. Retrieved from http://hdl.handle.net/11244/319410

Chicago Manual of Style (16^th Edition):

Bird, Candace M E. “THE IMPACT OF THE DEVELOPMENTAL TRAINING MODEL ON STAFF DEVELOPMENT IN AIR FORCE CHILD DEVELOPMENT PROGRAMS.” 2010. Doctoral Dissertation, University of Oklahoma. Accessed December 14, 2019. http://hdl.handle.net/11244/319410.

MLA Handbook (7^th Edition):

Bird, Candace M E. “THE IMPACT OF THE DEVELOPMENTAL TRAINING MODEL ON STAFF DEVELOPMENT IN AIR FORCE CHILD DEVELOPMENT PROGRAMS.” 2010. Web. 14 Dec 2019.

Vancouver:

Bird CME. THE IMPACT OF THE DEVELOPMENTAL TRAINING MODEL ON STAFF DEVELOPMENT IN AIR FORCE CHILD DEVELOPMENT PROGRAMS. [Internet] [Doctoral dissertation]. University of Oklahoma; 2010. [cited 2019 Dec 14]. Available from: http://hdl.handle.net/11244/319410.

Council of Science Editors:

Bird CME. THE IMPACT OF THE DEVELOPMENTAL TRAINING MODEL ON STAFF DEVELOPMENT IN AIR FORCE CHILD DEVELOPMENT PROGRAMS. [Doctoral Dissertation]. University of Oklahoma; 2010. Available from: http://hdl.handle.net/11244/319410

University of Oklahoma

7. Bird, Candace M.E. THE IMPACT OF THE DEVELOPMENTAL TRAINING MODEL ON STAFF DEVELOPMENT IN AIR FORCE CHILD DEVELOPMENT PROGRAMS.

Degree: PhD, 2010, University of Oklahoma

URL: http://hdl.handle.net/11244/318459

► In an effort to standardize training delivery and to individualize staff development based on observation and reflective practice, the Air Force implemented the Developmental Training… (more)

▼ In an effort to standardize training delivery and to individualize staff development based on observation and reflective practice, the Air Force implemented the Developmental Training Model (DTM) in its Child Development Programs. The goal of the Developmental Training Model is to enhance high quality programs through improvements in the training delivery methodology. DTM is built upon the framework of adult learning as a developmental process and relies on the program Training & Curriculum Specialist to observe, evaluate and deliver training based on the needs of the individual caregiver. Through the application of the DTM, child care employees are able to participate in their own professional development and use each training session as an opportunity to reflect over previous sessions while setting goals for the future. The factor examined in this dissertation was the impact of the implementation of the Developmental Training Model on staff development in Air Force Child Development Programs. This study identifies successes and challenges in staff training since the implementation. In particular, it found that the majority of caregivers felt positively about the impact on staff development but felt ongoing organizational support efforts had been insufficient to sustain perceived benefits. Likewise, input from various stakeholders pointed to a lack of skills and abilities among some Training and Curriculum Specialists combined with a need for increased professional development for this group had reduced potential impact of the new model. Additionally, time management and scheduling were cited as major concerns along with a lack of accessibility to a source for updated information on the Developmental Training Model. In general, the study respondents expressed a hope for continued use of the model and provided a number of suggested improvements to increase its effectiveness in Child Development Programs. Advisors/Committee Members: Griffith, Priscilla L. (advisor).

Subjects/Keywords: Child care workers – In-service training

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Bird, C. M. E. (2010). THE IMPACT OF THE DEVELOPMENTAL TRAINING MODEL ON STAFF DEVELOPMENT IN AIR FORCE CHILD DEVELOPMENT PROGRAMS. (Doctoral Dissertation). University of Oklahoma. Retrieved from http://hdl.handle.net/11244/318459

Chicago Manual of Style (16^th Edition):

Bird, Candace M E. “THE IMPACT OF THE DEVELOPMENTAL TRAINING MODEL ON STAFF DEVELOPMENT IN AIR FORCE CHILD DEVELOPMENT PROGRAMS.” 2010. Doctoral Dissertation, University of Oklahoma. Accessed December 14, 2019. http://hdl.handle.net/11244/318459.

MLA Handbook (7^th Edition):

Bird, Candace M E. “THE IMPACT OF THE DEVELOPMENTAL TRAINING MODEL ON STAFF DEVELOPMENT IN AIR FORCE CHILD DEVELOPMENT PROGRAMS.” 2010. Web. 14 Dec 2019.

Vancouver:

Bird CME. THE IMPACT OF THE DEVELOPMENTAL TRAINING MODEL ON STAFF DEVELOPMENT IN AIR FORCE CHILD DEVELOPMENT PROGRAMS. [Internet] [Doctoral dissertation]. University of Oklahoma; 2010. [cited 2019 Dec 14]. Available from: http://hdl.handle.net/11244/318459.

Council of Science Editors:

Bird CME. THE IMPACT OF THE DEVELOPMENTAL TRAINING MODEL ON STAFF DEVELOPMENT IN AIR FORCE CHILD DEVELOPMENT PROGRAMS. [Doctoral Dissertation]. University of Oklahoma; 2010. Available from: http://hdl.handle.net/11244/318459

Central Queensland University

8. Bates, Annerley. Female graduates developing sustainable professional practice in the field of statutory child protection.

Degree: 2013, Central Queensland University

URL: http://hdl.cqu.edu.au/10018/931052

"In response to the issue of recruitment and retention of statutory child protection workers, this research focuses on the ‘professional practice’ of frontline child protection workers and investigates how graduates transition into and develop sustainable professional practice in their first 12 months of work." – p. 1.

Subjects/Keywords: Child welfare workers.;

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Bates, A. (2013). Female graduates developing sustainable professional practice in the field of statutory child protection. (Thesis). Central Queensland University. Retrieved from http://hdl.cqu.edu.au/10018/931052

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Bates, Annerley. “Female graduates developing sustainable professional practice in the field of statutory child protection.” 2013. Thesis, Central Queensland University. Accessed December 14, 2019. http://hdl.cqu.edu.au/10018/931052.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Bates, Annerley. “Female graduates developing sustainable professional practice in the field of statutory child protection.” 2013. Web. 14 Dec 2019.

Vancouver:

Bates A. Female graduates developing sustainable professional practice in the field of statutory child protection. [Internet] [Thesis]. Central Queensland University; 2013. [cited 2019 Dec 14]. Available from: http://hdl.cqu.edu.au/10018/931052.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Bates A. Female graduates developing sustainable professional practice in the field of statutory child protection. [Thesis]. Central Queensland University; 2013. Available from: http://hdl.cqu.edu.au/10018/931052

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of the Western Cape

9. Gershwin, Gershwin. Understanding and measuring public service motivation among social workers in contemporary South Africa .

Degree: 2014, University of the Western Cape

URL: http://hdl.handle.net/11394/4200

► Public service motivation refers to individuals’ with a predisposition to perform public service for largely altruistic motives in public institutions. The purpose of this study… (more)

▼ Public service motivation refers to individuals’ with a predisposition to perform public service for largely altruistic motives in public institutions. The purpose of this study was to investigate what public service motivation (PSM) meant to state-employed social workers in the South African context. In gaining insight into PSM amongst social workers in the public sector, my objectives were to explore the value social workers place on intrinsic rewards, the reasons why participants entered the profession, and what social workers’ self-perceptions of their role was as public servants and what public service meant for their own identities. This qualitative study was conducted in the Western Cape with state-employed social workers. The social workers were selected using snowball sampling. Participants varied in age, years of experience as social workers, gender, and race. Data for this study was based on in-depth, semi-structured interviews. With public service motivation being an under-researched subject in the South African context, an open-ended inquiry into the important variables that influence PSM in the local context was followed. This approach will inform ways in which PSM could be measured in the future in the South African context. The results of my study indicate that social workers were attracted to public sector employment because it offered the greatest extrinsic incentives – higher salaries, medical aid benefits, and a housing subsidy, compared to NGO’s in the private sector. This finding challenges the widely accepted notion in PSM literature that social workers place more value on intrinsic reward than extrinsic rewards. Extrinsic reward refers to financial or other tangible incentives. The data further revealed that participants were willing to leave the social work profession and exit public service for employment opportunities that offered them greater support from superiors, and remuneration that acknowledged their academic qualifications. Poor remuneration adversely affected participants’ feeling of job satisfaction and motivation to perform their duties. Politics has played a seminal role in shaping the quality, and the denying of public service to certain categories of citizens. Advisors/Committee Members: Ruiters, Greg (advisor).

Subjects/Keywords: Public service motivation; Public sector service; Social workers

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APA (6^th Edition):

Gershwin, G. (2014). Understanding and measuring public service motivation among social workers in contemporary South Africa . (Thesis). University of the Western Cape. Retrieved from http://hdl.handle.net/11394/4200

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Gershwin, Gershwin. “Understanding and measuring public service motivation among social workers in contemporary South Africa .” 2014. Thesis, University of the Western Cape. Accessed December 14, 2019. http://hdl.handle.net/11394/4200.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Gershwin, Gershwin. “Understanding and measuring public service motivation among social workers in contemporary South Africa .” 2014. Web. 14 Dec 2019.

Vancouver:

Gershwin G. Understanding and measuring public service motivation among social workers in contemporary South Africa . [Internet] [Thesis]. University of the Western Cape; 2014. [cited 2019 Dec 14]. Available from: http://hdl.handle.net/11394/4200.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Gershwin G. Understanding and measuring public service motivation among social workers in contemporary South Africa . [Thesis]. University of the Western Cape; 2014. Available from: http://hdl.handle.net/11394/4200

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Michigan State University

10. Verway, David I. An analysis of the determinants of routine personal services employment.

Degree: PhD, Department of Economics, 1968, Michigan State University

URL: http://etd.lib.msu.edu/islandora/object/etd:43820

Subjects/Keywords: Service industries; Service industries workers

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Verway, D. I. (1968). An analysis of the determinants of routine personal services employment. (Doctoral Dissertation). Michigan State University. Retrieved from http://etd.lib.msu.edu/islandora/object/etd:43820

Chicago Manual of Style (16^th Edition):

Verway, David I. “An analysis of the determinants of routine personal services employment.” 1968. Doctoral Dissertation, Michigan State University. Accessed December 14, 2019. http://etd.lib.msu.edu/islandora/object/etd:43820.

MLA Handbook (7^th Edition):

Verway, David I. “An analysis of the determinants of routine personal services employment.” 1968. Web. 14 Dec 2019.

Vancouver:

Verway DI. An analysis of the determinants of routine personal services employment. [Internet] [Doctoral dissertation]. Michigan State University; 1968. [cited 2019 Dec 14]. Available from: http://etd.lib.msu.edu/islandora/object/etd:43820.

Council of Science Editors:

Verway DI. An analysis of the determinants of routine personal services employment. [Doctoral Dissertation]. Michigan State University; 1968. Available from: http://etd.lib.msu.edu/islandora/object/etd:43820

Loughborough University

11. Trusson, Clive. Resigned robots and aspiring artisans : a conceptualisation of the IT service support worker.

Degree: PhD, 2013, Loughborough University

URL: https://dspace.lboro.ac.uk/2134/13335 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.587984

► In the last two decades the IT service support worker has emerged to be a worker-type of considerable socio-economic importance. Such workers are symbolic of… (more)

▼ In the last two decades the IT service support worker has emerged to be a worker-type of considerable socio-economic importance. Such workers are symbolic of the trends towards the importance of information/knowledge and information technology within modern economic/political systems. Such systems, heavily influenced by governmental bodies and business organisations, have aggrandised the use of rationalising customer-centric management techniques. And yet such symbolic workers are largely hidden and unacknowledged as a specific type of worker in the business literature. This thesis represents an attempt to conceptualise the IT service support worker as a worker-type, inducing a conceptual model that identifies three aspects to the worker: information systems worker; knowledge worker and service worker and considers them from each of these perspectives. This qualitative research draws on a rich mix of observational and interview data collected across five UK organisations to produce a narrative that suggests that, for different IT service support workers, those different aspects tend to be variably emphasised within their team roles. The study additionally offers a theoretical conclusion that IT service support workers might reasonably be divided into different classes depending upon not only the design of their team role but also their individual career orientations and the nature of the knowledge they actually use in their work. Four such classes are identified as being of particular significance and these are evocatively named: Resigned Robots ; Constrained Careerists ; Establishment Experts and Aspiring Artisans . Whilst being outside of the scope of this study, it is suggested that this novel typology might also be useful for classifying other worker groupings. The study is intended to be useful for the enhancement of IT service management practice and makes several contributions in this regard. These include the need for managers to recognise the importance of experientially-acquired knowledge for efficiency in IT service support work and a suggestion that managers might tailor HRM practices for different classes of worker.

Subjects/Keywords: 658.4; IT Service Management; ITIL; Knowledge work; Service work; IT work; IT service support; Knowledge workers; Service workers; IT workers; Schutz; Creativity; Craft

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APA (6^th Edition):

Trusson, C. (2013). Resigned robots and aspiring artisans : a conceptualisation of the IT service support worker. (Doctoral Dissertation). Loughborough University. Retrieved from https://dspace.lboro.ac.uk/2134/13335 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.587984

Chicago Manual of Style (16^th Edition):

Trusson, Clive. “Resigned robots and aspiring artisans : a conceptualisation of the IT service support worker.” 2013. Doctoral Dissertation, Loughborough University. Accessed December 14, 2019. https://dspace.lboro.ac.uk/2134/13335 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.587984.

MLA Handbook (7^th Edition):

Trusson, Clive. “Resigned robots and aspiring artisans : a conceptualisation of the IT service support worker.” 2013. Web. 14 Dec 2019.

Vancouver:

Trusson C. Resigned robots and aspiring artisans : a conceptualisation of the IT service support worker. [Internet] [Doctoral dissertation]. Loughborough University; 2013. [cited 2019 Dec 14]. Available from: https://dspace.lboro.ac.uk/2134/13335 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.587984.

Council of Science Editors:

Trusson C. Resigned robots and aspiring artisans : a conceptualisation of the IT service support worker. [Doctoral Dissertation]. Loughborough University; 2013. Available from: https://dspace.lboro.ac.uk/2134/13335 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.587984

Loughborough University

12. Trusson, Clive. Resigned robots and aspiring artisans : a conceptualisation of the IT service support worker.

Degree: PhD, 2013, Loughborough University

URL: http://hdl.handle.net/2134/13335

► In the last two decades the IT service support worker has emerged to be a worker-type of considerable socio-economic importance. Such workers are symbolic of… (more)

▼ In the last two decades the IT service support worker has emerged to be a worker-type of considerable socio-economic importance. Such workers are symbolic of the trends towards the importance of information/knowledge and information technology within modern economic/political systems. Such systems, heavily influenced by governmental bodies and business organisations, have aggrandised the use of rationalising customer-centric management techniques. And yet such symbolic workers are largely hidden and unacknowledged as a specific type of worker in the business literature. This thesis represents an attempt to conceptualise the IT service support worker as a worker-type, inducing a conceptual model that identifies three aspects to the worker: information systems worker; knowledge worker and service worker and considers them from each of these perspectives. This qualitative research draws on a rich mix of observational and interview data collected across five UK organisations to produce a narrative that suggests that, for different IT service support workers, those different aspects tend to be variably emphasised within their team roles. The study additionally offers a theoretical conclusion that IT service support workers might reasonably be divided into different classes depending upon not only the design of their team role but also their individual career orientations and the nature of the knowledge they actually use in their work. Four such classes are identified as being of particular significance and these are evocatively named: Resigned Robots ; Constrained Careerists ; Establishment Experts and Aspiring Artisans . Whilst being outside of the scope of this study, it is suggested that this novel typology might also be useful for classifying other worker groupings. The study is intended to be useful for the enhancement of IT service management practice and makes several contributions in this regard. These include the need for managers to recognise the importance of experientially-acquired knowledge for efficiency in IT service support work and a suggestion that managers might tailor HRM practices for different classes of worker.

Subjects/Keywords: 658.4; IT Service Management; ITIL; Knowledge work; Service work; IT work; IT service support; Knowledge workers; Service workers; IT workers; Schutz; Creativity; Craft

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Trusson, C. (2013). Resigned robots and aspiring artisans : a conceptualisation of the IT service support worker. (Doctoral Dissertation). Loughborough University. Retrieved from http://hdl.handle.net/2134/13335

Chicago Manual of Style (16^th Edition):

Trusson, Clive. “Resigned robots and aspiring artisans : a conceptualisation of the IT service support worker.” 2013. Doctoral Dissertation, Loughborough University. Accessed December 14, 2019. http://hdl.handle.net/2134/13335.

MLA Handbook (7^th Edition):

Trusson, Clive. “Resigned robots and aspiring artisans : a conceptualisation of the IT service support worker.” 2013. Web. 14 Dec 2019.

Vancouver:

Trusson C. Resigned robots and aspiring artisans : a conceptualisation of the IT service support worker. [Internet] [Doctoral dissertation]. Loughborough University; 2013. [cited 2019 Dec 14]. Available from: http://hdl.handle.net/2134/13335.

Council of Science Editors:

Trusson C. Resigned robots and aspiring artisans : a conceptualisation of the IT service support worker. [Doctoral Dissertation]. Loughborough University; 2013. Available from: http://hdl.handle.net/2134/13335

University of KwaZulu-Natal

13. [No author]. The experiences of social workers as supervisors of social work students field placements.

Degree: Social work, 2013, University of KwaZulu-Natal

URL: http://hdl.handle.net/10413/10158

► Universities in South Africa endure the challenge on an annual basis to secure field placements for the growing number of social work students. Field practice… (more)

▼ Universities in South Africa endure the challenge on an annual basis to secure field placements for the growing number of social work students. Field practice together with the required supervision is a critical component of the social work curriculum, since it provides students with opportunities to practice the skills taught in their theoretical courses. Whilst securing field placement is an extension of the social work curriculum, it is also essential to understand the plight of the supervisors and agencies that provide this service. The literature available in South Africa on this aspect is very limited, yet the dependency on agencies and supervisors is immense. This the study aimed at exploring and describing the experiences of social workers who supervise social work students’ field placement within Durban and the surrounding areas in the province of KwaZulu-Natal. A qualitative explorative study was conducted through the use of an in-depth interview schedule and a total of 18 supervisors from a range of organizations formed the sample for this study. Supervisors were interviewed individually with the aim of exploring their experiences, perceptions, needs and challenges with regards to field practice placements and they were invited to make suggestions for a best practice model. The main conclusions drawn from this study were that agency supervisors acknowledge their critical role in this process. However, training and supporting them is minimised which impacts in various ways on their ability to function optimally. In addition, supervisors feel that students are not thoroughly screened for the profession; they are underprepared for the field and lack the basic skills essential for practice. Supervisors are often forced to function in isolation in the absence of models and theories on field practice placement and the lack of collaboration with the universities. The different universities in the province have different requirements and expectations of supervisors. The recent strategy to address the retention of social workers through the awarding of bursaries has resulted in enormous challenges, particularly related to students’ commitment, dedication to the profession and the impact on the NGO sector. The time spent in field practice is regarded as insufficient for students’ exposure to the dynamics of all types of services and the introduction of a policy, model and framework for student supervision by the professional counsel is long outstanding and impacts on the status of the profession. Emanating from the findings, recommendations have been made with regards to optimising the learning opportunity for students and to enhance the experience of supervisors in student supervision. Advisors/Committee Members: Sathiparsad, Reshma (advisor).

Subjects/Keywords: Social service – South Africa.; Social workers – Professional ethics – South Africa.; Social workers – In-service training – South Africa.; Social work.

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APA (6^th Edition):

author], [. (2013). The experiences of social workers as supervisors of social work students field placements. (Thesis). University of KwaZulu-Natal. Retrieved from http://hdl.handle.net/10413/10158

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

author], [No. “The experiences of social workers as supervisors of social work students field placements. ” 2013. Thesis, University of KwaZulu-Natal. Accessed December 14, 2019. http://hdl.handle.net/10413/10158.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

author], [No. “The experiences of social workers as supervisors of social work students field placements. ” 2013. Web. 14 Dec 2019.

Vancouver:

author] [. The experiences of social workers as supervisors of social work students field placements. [Internet] [Thesis]. University of KwaZulu-Natal; 2013. [cited 2019 Dec 14]. Available from: http://hdl.handle.net/10413/10158.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

author] [. The experiences of social workers as supervisors of social work students field placements. [Thesis]. University of KwaZulu-Natal; 2013. Available from: http://hdl.handle.net/10413/10158

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Michigan State University

14. Bowen, David Earl. Customers as substitutes for leadership in service organizations : their role as non-leader sources of guidance and support.

Degree: PhD, Department of Management, 1983, Michigan State University

URL: http://etd.lib.msu.edu/islandora/object/etd:28919

Subjects/Keywords: Service industries workers; Service industries – Management

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APA (6^th Edition):

Bowen, D. E. (1983). Customers as substitutes for leadership in service organizations : their role as non-leader sources of guidance and support. (Doctoral Dissertation). Michigan State University. Retrieved from http://etd.lib.msu.edu/islandora/object/etd:28919

Chicago Manual of Style (16^th Edition):

Bowen, David Earl. “Customers as substitutes for leadership in service organizations : their role as non-leader sources of guidance and support.” 1983. Doctoral Dissertation, Michigan State University. Accessed December 14, 2019. http://etd.lib.msu.edu/islandora/object/etd:28919.

MLA Handbook (7^th Edition):

Bowen, David Earl. “Customers as substitutes for leadership in service organizations : their role as non-leader sources of guidance and support.” 1983. Web. 14 Dec 2019.

Vancouver:

Bowen DE. Customers as substitutes for leadership in service organizations : their role as non-leader sources of guidance and support. [Internet] [Doctoral dissertation]. Michigan State University; 1983. [cited 2019 Dec 14]. Available from: http://etd.lib.msu.edu/islandora/object/etd:28919.

Council of Science Editors:

Bowen DE. Customers as substitutes for leadership in service organizations : their role as non-leader sources of guidance and support. [Doctoral Dissertation]. Michigan State University; 1983. Available from: http://etd.lib.msu.edu/islandora/object/etd:28919

University of Alberta

15. Seaman, Lorne Douglas. Predicting the performance of volunteers: a multiple regression approach.

Degree: PhD, Department of Educational Psychology, 1981, University of Alberta

URL: https://era.library.ualberta.ca/files/tx31qm27w

Subjects/Keywords: Volunteer workers in social service.

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APA (6^th Edition):

Seaman, L. D. (1981). Predicting the performance of volunteers: a multiple regression approach. (Doctoral Dissertation). University of Alberta. Retrieved from https://era.library.ualberta.ca/files/tx31qm27w

Chicago Manual of Style (16^th Edition):

Seaman, Lorne Douglas. “Predicting the performance of volunteers: a multiple regression approach.” 1981. Doctoral Dissertation, University of Alberta. Accessed December 14, 2019. https://era.library.ualberta.ca/files/tx31qm27w.

MLA Handbook (7^th Edition):

Seaman, Lorne Douglas. “Predicting the performance of volunteers: a multiple regression approach.” 1981. Web. 14 Dec 2019.

Vancouver:

Seaman LD. Predicting the performance of volunteers: a multiple regression approach. [Internet] [Doctoral dissertation]. University of Alberta; 1981. [cited 2019 Dec 14]. Available from: https://era.library.ualberta.ca/files/tx31qm27w.

Council of Science Editors:

Seaman LD. Predicting the performance of volunteers: a multiple regression approach. [Doctoral Dissertation]. University of Alberta; 1981. Available from: https://era.library.ualberta.ca/files/tx31qm27w

University of Illinois – Chicago

16. Su, Yu-Min. Contact Patterns During Simulated Vomitus Cleaning By Healthcare Workers.

Degree: 2017, University of Illinois – Chicago

URL: http://hdl.handle.net/10027/21836

► Epidemiologic studies have indicated that healthcare workers acquire norovirus when they have close contact with symptomatic patients or residents while performing care or performing environmental… (more)

▼ Epidemiologic studies have indicated that healthcare workers acquire norovirus when they have close contact with symptomatic patients or residents while performing care or performing environmental cleaning. Contact plays an important role in environmental surface contamination, and worker exposures. In order to have a more precise understanding of norovirus infection risk experienced by healthcare workers as a result of cleaning bodily fluids in healthcare settings. The goal of this study was to characterize how healthcare workers contact environmental surfaces and themselves, while cleaning vomitus emitted by a person with norovirus infection. Seven healthcare workers were recruited to participate in this study. Participants were asked to simulate a vomitus cleaning task in a simulated patient room. Each participant was randomly assigned two of four experimental conditions that differed in simulated vomitus viscosity and location. All simulations were record by a camera surveillance system. Video recordings were watched by researchers to observe the workers’ environmental surface contact and self contact to the face and body while they performing cleaning activity. Participants who are environmental service workers had significantly higher contact frequency on environmental surfaces than participants with other job titles, and touched these surfaces with their fingers, but rarely touched their own face; none touched their mouth. Among environmental surfaces, the cleaning cart was the surface touched most frequently by participants. This contact may contaminate the cleaning cart and result in contamination in other patient rooms if there is no proper disinfection strategy. Participants who complied with the recommended cleaning protocol – used an absorbent material to remove the bulk liquid and cleaned from high to low surfaces – had significantly lower contact frequency on environmental surfaces than participants who did not follow the protocol. This means that protocol compliance may help reduce environmental contamination due to hand contacts, and workers should be trained to comply with the protocol. The knowledge generated by this research can improve the accuracy of the exposure and risk analysis in the future, and also can inform our understanding of related exposures to other bodily fluids and in other settings where cleaning is required. Advisors/Committee Members: Jones, Rachael M (advisor).

Subjects/Keywords: Norovirus; vomitus; environmental service workers; healthcare; contact frequency; infectious diseases

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APA (6^th Edition):

Su, Y. (2017). Contact Patterns During Simulated Vomitus Cleaning By Healthcare Workers. (Thesis). University of Illinois – Chicago. Retrieved from http://hdl.handle.net/10027/21836

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Su, Yu-Min. “Contact Patterns During Simulated Vomitus Cleaning By Healthcare Workers.” 2017. Thesis, University of Illinois – Chicago. Accessed December 14, 2019. http://hdl.handle.net/10027/21836.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Su, Yu-Min. “Contact Patterns During Simulated Vomitus Cleaning By Healthcare Workers.” 2017. Web. 14 Dec 2019.

Vancouver:

Su Y. Contact Patterns During Simulated Vomitus Cleaning By Healthcare Workers. [Internet] [Thesis]. University of Illinois – Chicago; 2017. [cited 2019 Dec 14]. Available from: http://hdl.handle.net/10027/21836.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Su Y. Contact Patterns During Simulated Vomitus Cleaning By Healthcare Workers. [Thesis]. University of Illinois – Chicago; 2017. Available from: http://hdl.handle.net/10027/21836

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Wisconsin – Stout

17. Benjamin, Tim. A study to determine performance measures in high performance service organizations.

Degree: 2004, University of Wisconsin – Stout

URL: http://www.uwstout.edu/lib/thesis/2004/2004benjamint.pdf ; http://digital.library.wisc.edu/1793/41165

Subjects/Keywords: Service industries workers; Employee motivation

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APA (6^th Edition):

Benjamin, T. (2004). A study to determine performance measures in high performance service organizations. (Thesis). University of Wisconsin – Stout. Retrieved from http://www.uwstout.edu/lib/thesis/2004/2004benjamint.pdf ; http://digital.library.wisc.edu/1793/41165

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Benjamin, Tim. “A study to determine performance measures in high performance service organizations.” 2004. Thesis, University of Wisconsin – Stout. Accessed December 14, 2019. http://www.uwstout.edu/lib/thesis/2004/2004benjamint.pdf ; http://digital.library.wisc.edu/1793/41165.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Benjamin, Tim. “A study to determine performance measures in high performance service organizations.” 2004. Web. 14 Dec 2019.

Vancouver:

Benjamin T. A study to determine performance measures in high performance service organizations. [Internet] [Thesis]. University of Wisconsin – Stout; 2004. [cited 2019 Dec 14]. Available from: http://www.uwstout.edu/lib/thesis/2004/2004benjamint.pdf ; http://digital.library.wisc.edu/1793/41165.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Benjamin T. A study to determine performance measures in high performance service organizations. [Thesis]. University of Wisconsin – Stout; 2004. Available from: http://www.uwstout.edu/lib/thesis/2004/2004benjamint.pdf ; http://digital.library.wisc.edu/1793/41165

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

18. Karlsson, Simon. Routine Child Vaccination in Uganda : Designing a vaccination service delivery model.

Degree: 2012, , School of Engineering

URL: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-4830

► This paper provides a new system model for delivering routine vaccination service in Uganda in low resource settings by incorporating the entire supporting infrastructure… (more)

▼ This paper provides a new system model for delivering routine vaccination service in Uganda in low resource settings by incorporating the entire supporting infrastructure from vaccination suppliers to vaccination receivers. The model introduces ways of improving access, service quality as well as caretakers’ motivation to complete their children’s vaccination schedule. A system model design is provided together with graphical user interfaces for all agents in the new system. Vaccination service is not easily available and too often not reliable due to rural health facilities being far away and in poor condition with few health workers, and because of an unreliable vaccine supply system (MoH 2010b; USAID 2010). Outreaches are irregular and of ad-hoc character. System wise, a geographically more centralized outreach program in direct connection to district vaccine stores could circumvent unreliable vaccine distribution channels and strengthen vaccine availability and quality. Families experience low motivation and knowledge about vaccination dates for their children to complete immunization programs (Tugumisirize et al. 2002). Community Health Workers, coordinated with help of ICT, can be used to encourage families to complete vaccination and inform them on upcoming vaccination outreach sessions. Qualitative research methodology, with methods including structured, semi-structured and unstructured interviews, observations and literature studies, was chosen to analyze and evaluate the current Ugandan vaccination system. An agile-like product development process was used as a framework for finding and evaluating concepts underlying the artifacts design which represents the system (e.g., GUI). Outcomes of internal evaluations together with representatives of the client organization (ICT4MPOWER) indicate that the new system can increase access and service quality. We conclude that the new system can cure several present issues in vaccination service delivery. However, further studies are needed to appreciate practical feasibility of the new system, for example by considering cost and ICT infrastructure.

Subjects/Keywords: Vaccination service delivery model; immunization; ICT; CHW; Community Health Workers

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APA (6^th Edition):

Karlsson, S. (2012). Routine Child Vaccination in Uganda : Designing a vaccination service delivery model. (Thesis). , School of Engineering. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-4830

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Karlsson, Simon. “Routine Child Vaccination in Uganda : Designing a vaccination service delivery model.” 2012. Thesis, , School of Engineering. Accessed December 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-4830.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Karlsson, Simon. “Routine Child Vaccination in Uganda : Designing a vaccination service delivery model.” 2012. Web. 14 Dec 2019.

Vancouver:

Karlsson S. Routine Child Vaccination in Uganda : Designing a vaccination service delivery model. [Internet] [Thesis]. , School of Engineering; 2012. [cited 2019 Dec 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-4830.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Karlsson S. Routine Child Vaccination in Uganda : Designing a vaccination service delivery model. [Thesis]. , School of Engineering; 2012. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-4830

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of South Africa

19. Maabela, Shirley Mmapula. Guidelines for management of post traumatic stress disorder among South African police service workers in Mahikeng, North West Province of South Africa.

Degree: 2015, University of South Africa

URL: http://hdl.handle.net/10500/19026

► Police workers have to contend with a variety of traumatic incidents in their daily work. This includes work, personal and socio-economic stressors. These, if not… (more)

Subjects/Keywords: Post-traumatic stress disorder; Guideline; Management; South Africa; Police service workers

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APA (6^th Edition):

Maabela, S. M. (2015). Guidelines for management of post traumatic stress disorder among South African police service workers in Mahikeng, North West Province of South Africa. (Doctoral Dissertation). University of South Africa. Retrieved from http://hdl.handle.net/10500/19026

Chicago Manual of Style (16^th Edition):

Maabela, Shirley Mmapula. “Guidelines for management of post traumatic stress disorder among South African police service workers in Mahikeng, North West Province of South Africa.” 2015. Doctoral Dissertation, University of South Africa. Accessed December 14, 2019. http://hdl.handle.net/10500/19026.

MLA Handbook (7^th Edition):

Maabela, Shirley Mmapula. “Guidelines for management of post traumatic stress disorder among South African police service workers in Mahikeng, North West Province of South Africa.” 2015. Web. 14 Dec 2019.

Vancouver:

Maabela SM. Guidelines for management of post traumatic stress disorder among South African police service workers in Mahikeng, North West Province of South Africa. [Internet] [Doctoral dissertation]. University of South Africa; 2015. [cited 2019 Dec 14]. Available from: http://hdl.handle.net/10500/19026.

Council of Science Editors:

Maabela SM. Guidelines for management of post traumatic stress disorder among South African police service workers in Mahikeng, North West Province of South Africa. [Doctoral Dissertation]. University of South Africa; 2015. Available from: http://hdl.handle.net/10500/19026

University of Ghana

20. Sam, E. Workers’ Perceptions Of Sources Of Motivation In Public Organisations A Case Study Of The Ghana Police Service .

Degree: 2013, University of Ghana

URL: http://ugspace.ug.edu.gh/handle/123456789/23728

► The Ghana Police Service (GPS) relies to a large extent on human labour. Motivation is critical in service delivery in the area of protection of… (more)

▼ The Ghana Police Service (GPS) relies to a large extent on human labour. Motivation is critical in service delivery in the area of protection of lives and property, maintenance of law and order, as well as public safety and internal security. This study, therefore, adopted the needs-based theory in examining the perceptions of personnel salary, training, promotion and fringe benefits as a set of motivational tools. In addition, study assesses the perceptions of personnel of managerial and workplace conditions, supervision and interpersonal relationships, workload and participation in decision-making. It also examines ways by which the personnel of the GPS can be effectively motivated to enhance performance. The study employed both qualitative and quantitative methods of data collection, where publications, journals, personal interviews and other literally work were used. The systematic sampling technique was used to select personnel; data were collected by use of self-administered structured and semi-structured questionnaires. Findings of the study revealed that, although the personnel of the GPS considered all the variables presented to them as sources of motivation, not all of these variables were perceived as motivating. Among the nine motivational tools, only fringe benefits, workplace conditions, and supervision and interpersonal relationships were perceived as motivating by the personnel. There rest, including the salary levels and participation in decision-making did not motivate personnel. Some motivational tools which could motivate personnel were not in the notice of management. In conclusion, the study recommends that the management of the GPS should review the motivational strategies in the Service. This is because the elements of motivation in the Ghana Police Service contribute immensely to the performance of the personnel. Second, management of the GPS should include the personnel in the review of the motivational tools. This will enhance the decision-making process of the Service which the respondents considered non-participatory.

Subjects/Keywords: Workers’ Perceptions; Sources Of Motivation; Public Organisations; Ghana Police Service

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APA (6^th Edition):

Sam, E. (2013). Workers’ Perceptions Of Sources Of Motivation In Public Organisations A Case Study Of The Ghana Police Service . (Masters Thesis). University of Ghana. Retrieved from http://ugspace.ug.edu.gh/handle/123456789/23728

Chicago Manual of Style (16^th Edition):

Sam, E. “Workers’ Perceptions Of Sources Of Motivation In Public Organisations A Case Study Of The Ghana Police Service .” 2013. Masters Thesis, University of Ghana. Accessed December 14, 2019. http://ugspace.ug.edu.gh/handle/123456789/23728.

MLA Handbook (7^th Edition):

Sam, E. “Workers’ Perceptions Of Sources Of Motivation In Public Organisations A Case Study Of The Ghana Police Service .” 2013. Web. 14 Dec 2019.

Vancouver:

Sam E. Workers’ Perceptions Of Sources Of Motivation In Public Organisations A Case Study Of The Ghana Police Service . [Internet] [Masters thesis]. University of Ghana; 2013. [cited 2019 Dec 14]. Available from: http://ugspace.ug.edu.gh/handle/123456789/23728.

Council of Science Editors:

Sam E. Workers’ Perceptions Of Sources Of Motivation In Public Organisations A Case Study Of The Ghana Police Service . [Masters Thesis]. University of Ghana; 2013. Available from: http://ugspace.ug.edu.gh/handle/123456789/23728

University of Johannesburg

21. Maré, Linda. Ekurhuleni Social Development social workers’ stress and its correlation to their work.

Degree: 2013, University of Johannesburg

URL: http://hdl.handle.net/10210/8282

►

M.A. (Social Work)

Stress is a well-known phenomenon in our everyday lives, and has a serious impact on our personal and social functioning. Stress is… (more)

▼

M.A. (Social Work)

Stress is a well-known phenomenon in our everyday lives, and has a serious impact on our personal and social functioning. Stress is experienced by almost all individuals, especially in their work-environment, and has a huge impact on their functioning, motivation, performance, colleagues and even clients. Within the Department of Social Development there is a lot of red tape, challenges and situations that create stress for the employees on an ongoing basis. If these situations are not handled and managed correctly and effectively through successful stress management, intervention methods, and also support systems, it can prove detrimental to employees on the level of service delivery. Within the Department of Social Development, social workers are irreplaceable in their roles, as they fulfil the core functions of the Department. They are responsible for the social work services to clients and the public, and also all other duties that go hand in hand in improving their clients’ social functioning. Observations by the researcher in her own work environment (Ekurhuleni region) showed that social workers and other employees are overworked and stressed out, and sick leave is taken regularly for stress-related problems. Some of the current workplace trends have been determined in a pre-study by the author during March/April 2008 (Maré, 2008). The reason for the study was to determine if social workers in the Ekurhuleni Region experience negative stress, and if it is related to their work. The aim was to discover if the source of their stress is work-related, and if they can successfully cope with this work-related stress and deal with it. The researcher is a social worker in the Ekurhuleni Region and has been in the position of having to cope with tremendous work-related stress in conditions which made coping with it difficult. With this study, the researcher wanted to investigate the stress experience of social workers and their way of coping with it, in order to develop guidelines from the results that would assist the social workers in effectively handling their work-related stress. These guidelines should not only improve the functioning of the social workers, but also impact positively on the service delivery of the organisation. Social work is a helping profession in which social workers draws from themselves to be able to assist clients with their problems and stress. This in itself can turn out to be a stressful situation, as social workers ignore their own stress through focusing on the client. The social worker’s own functioning is not as important as the client’s, and therefore the social worker’s needs are forgotten or ignored. The researcher hopes that with this study a positive contribution will be made in understanding the needs of the helper, instead of only focusing on the helpless.

Subjects/Keywords: Social workers - Job stress; Social service - South Africa - Ekurhuleni

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APA (6^th Edition):

Maré, L. (2013). Ekurhuleni Social Development social workers’ stress and its correlation to their work. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/8282

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Maré, Linda. “Ekurhuleni Social Development social workers’ stress and its correlation to their work.” 2013. Thesis, University of Johannesburg. Accessed December 14, 2019. http://hdl.handle.net/10210/8282.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Maré, Linda. “Ekurhuleni Social Development social workers’ stress and its correlation to their work.” 2013. Web. 14 Dec 2019.

Vancouver:

Maré L. Ekurhuleni Social Development social workers’ stress and its correlation to their work. [Internet] [Thesis]. University of Johannesburg; 2013. [cited 2019 Dec 14]. Available from: http://hdl.handle.net/10210/8282.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Maré L. Ekurhuleni Social Development social workers’ stress and its correlation to their work. [Thesis]. University of Johannesburg; 2013. Available from: http://hdl.handle.net/10210/8282

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of British Columbia

22. Wilson, Deborah. Case-aides in welfare agencies : a review of the values, possibilities, and methods of utilizing case-aides, paid and volunteer, in various welfare settings .

Degree: 1957, University of British Columbia

URL: http://hdl.handle.net/2429/40793

► There are several important reasons for considering the use of case-aides in welfare programs. One is the shortage of professional personnel and the need for… (more)

▼ There are several important reasons for considering the use of case-aides in welfare programs. One is the shortage of professional personnel and the need for trained workers. Further, citizen participation is essential in order to gain the understanding and feel the responsibility to support the agencies which are dependent upon the lay public for their life-blood. Moreover, modern social work emphasizes the value of personal relationships in the helping process. Experience in the use of case-aides, paid or volunteer, is studied from a review of existing manuals and agency programs which are either currently or recently in practice In the welfare field in the United States and Canada. A canvass of the directors of selected casework agencies in Vancouver provides viewpoints and information for comparative use in the study. Current practices are summarized to suggest standards and opportunities for further development of this trend in social work. Both problems and values are outlined. It is the conclusion of the study that a well-formulated case-aide program can utilize the helpfulness of the volunteer without risk to the profession of social work. The success of the endeavor, however, is dependent upon careful selection, training and supervision of the case-aide, with detailed care in planning. Case-aides can not only supplement the work of the professional caseworker, but can extend the services of the agency, performing many tasks needed by the client but not appropriate for the professional. The crux of the situation is "job analysis” which will lead to systematic sharing of responsibilities with case-aides, paid or volunteer. In Vancouver, paid case-aides are being used to a limited extent. Volunteer case-aides are not being used as a part of a formulated program by agencies, singly or co-operatively. The need of the services is recognized by several directors and staff members but no programs have yet been inaugurated. Areas which might utilize such services include the aged, the handicapped, needy children, immigrants, chronically ill, mental patients, and clients and families of medical social service departments.

Subjects/Keywords: Social service; Social workers

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APA (6^th Edition):

Wilson, D. (1957). Case-aides in welfare agencies : a review of the values, possibilities, and methods of utilizing case-aides, paid and volunteer, in various welfare settings . (Thesis). University of British Columbia. Retrieved from http://hdl.handle.net/2429/40793

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Wilson, Deborah. “Case-aides in welfare agencies : a review of the values, possibilities, and methods of utilizing case-aides, paid and volunteer, in various welfare settings .” 1957. Thesis, University of British Columbia. Accessed December 14, 2019. http://hdl.handle.net/2429/40793.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Wilson, Deborah. “Case-aides in welfare agencies : a review of the values, possibilities, and methods of utilizing case-aides, paid and volunteer, in various welfare settings .” 1957. Web. 14 Dec 2019.

Vancouver:

Wilson D. Case-aides in welfare agencies : a review of the values, possibilities, and methods of utilizing case-aides, paid and volunteer, in various welfare settings . [Internet] [Thesis]. University of British Columbia; 1957. [cited 2019 Dec 14]. Available from: http://hdl.handle.net/2429/40793.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Wilson D. Case-aides in welfare agencies : a review of the values, possibilities, and methods of utilizing case-aides, paid and volunteer, in various welfare settings . [Thesis]. University of British Columbia; 1957. Available from: http://hdl.handle.net/2429/40793

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of British Columbia

23. Carscadden, Lillian Mary. An evaluation of the client-worker relationship : a study of the relationship in a selected number of cases in the Family Welfare Bureau of Greater Vancouver .

Degree: 1951, University of British Columbia

URL: http://hdl.handle.net/2429/41337

► "Relationship" is the term commonly but loosely used in social casework, to refer to the inter-action of personalities which occurs between the caseworker and the… (more)

▼ "Relationship" is the term commonly but loosely used in social casework, to refer to the inter-action of personalities which occurs between the caseworker and the client in need of help. The exact constituents of "relationship", and the part which it plays in treatment, and in an improved adjustment, are as yet far from having been precisely determined. The present study examines a carefully chosen set of cases with the object of exploring the way to a more definitive analysis. To take account of the range of the problems encountered, the cases are grouped according to three degrees of difficulty. The assessment of the client's level of ability in relationship is approached through a series of six criteria: his concept of himself, his ability to see his own real feelings, his ways of coping with reality, his ability to endure frustration, the quality of his affect tone, and the pattern of his ways of responding to people. The essential background of each case is summarized. Each group of cases is then reviewed with special attention to differences in the clients' ways of responding to persons and situations, the attitudes and performance of the caseworker, the development of the case, and the elements in the client which either facilitate or retard growth in maturity and adaptation. The study reveals the emergence of patterns where the promise of relationship was good or limited or poor according to the extent that the basic needs of the individual had been met. It shows that the understanding and acceptance of the client by the caseworker enables the client to modify restricting attitudes, and to develop more constructive responses to situations. Where these attitudes do not prevail the caseworker cannot contribute to the growth process of the client. The study shows the need for greater precision in recording, in diagnosis, in the selection of treatment methods, and the ways in which the criteria can be used to help in these processes until measurement techniques become possible. Careful selection of applicants for social work, improved training for supervisors, smaller and more selective case loads, and a greater awareness on the part of agencies of the importance of relationship, are seen as the means of improving the effective use of relationship in treatment.

Subjects/Keywords: Social service.; Social workers.

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APA (6^th Edition):

Carscadden, L. M. (1951). An evaluation of the client-worker relationship : a study of the relationship in a selected number of cases in the Family Welfare Bureau of Greater Vancouver . (Thesis). University of British Columbia. Retrieved from http://hdl.handle.net/2429/41337

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Carscadden, Lillian Mary. “An evaluation of the client-worker relationship : a study of the relationship in a selected number of cases in the Family Welfare Bureau of Greater Vancouver .” 1951. Thesis, University of British Columbia. Accessed December 14, 2019. http://hdl.handle.net/2429/41337.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Carscadden, Lillian Mary. “An evaluation of the client-worker relationship : a study of the relationship in a selected number of cases in the Family Welfare Bureau of Greater Vancouver .” 1951. Web. 14 Dec 2019.

Vancouver:

Carscadden LM. An evaluation of the client-worker relationship : a study of the relationship in a selected number of cases in the Family Welfare Bureau of Greater Vancouver . [Internet] [Thesis]. University of British Columbia; 1951. [cited 2019 Dec 14]. Available from: http://hdl.handle.net/2429/41337.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Carscadden LM. An evaluation of the client-worker relationship : a study of the relationship in a selected number of cases in the Family Welfare Bureau of Greater Vancouver . [Thesis]. University of British Columbia; 1951. Available from: http://hdl.handle.net/2429/41337

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Arizona

24. Griffin, Stephanie Christine. Economic Evaluation Of Injury And Injury Prevention Interventions In The U.S. Fire Service .

Degree: 2014, University of Arizona

URL: http://hdl.handle.net/10150/332672

► Previous research has shown that firefighters and emergency services personnel are at increased risk of fatal and non-fatal occupational injury compared to other U.S. workers.… (more)

▼ Previous research has shown that firefighters and emergency services personnel are at increased risk of fatal and non-fatal occupational injury compared to other U.S. workers. Analyses of injury and workers’ compensation claims data in this population has demonstrated that injuries are both common and an economic burden on the fire service, especially those caused by overexertion and that lead to sprains/strains. The increased risk of injury is associated with specific job tasks, including physical exercise, patient transport and fireground work, and with personal characteristics such as physical fitness. The economic evaluation of injury and injury prevention can help inform decision making on the part of leadership, including the identification and evaluation of potential targets for injury prevention programs. The aims of the current study were to: 1) evaluate a fitness intervention for new firefighters in terms of health, fitness, injury outcomes as well as workers’ compensation claims costs; 2) to analyze workers’ compensation claims data for trends in cause and injury type, as well as the effect of worker age; and 3) to model the expected change in back injury frequency and costs among emergency medical services personnel following the implementation of electrically powered stretchers. Primary data for the current study, including injury surveillance and workers’ compensation claims data, were provided by the Tucson Fire Department (TFD), Tucson, Arizona. The Probationary Firefighter Fitness Program (PFF-Fit) was designed by University of Arizona researchers in partnership with TFD. The program was implemented in the 2012 recruit academy. Outcomes, including measures of health and fitness, injury, workers’ compensation claim frequency and claims costs, were measured over 17 consecutive months for the intervention class, and compared to outcomes from controls comprised of the three most recent TFD recruit classes for the same time period. Comparing the intervention class to controls, health and fitness outcomes were statistically equivalent. The intervention group experienced statistically significantly fewer injuries, filed significantly fewer claims, and accrued aggregated claims costs approximately 33,000 less than the controls with an estimated equivalent reduction in indirect costs for a total of 66,000. The program implementation costs were nearly 69,000, leading to a one-year return on investment of -0.52 if based only on direct costs (workers’ compensation claims) or -0.048 if an estimate of indirect costs is included. Injury in the U.S. fire service has been the subject of many previous studies but the pattern of workers’ compensation claims has been studied much less frequently. Specifically, the effect of increasing worker age on the frequency and cost of claims has not been studied in this population. Routine injury surveillance and workers’ compensation data from TFD were merged and costs were described by mechanism of injury, injury type, body region and by age of the worker. The analysis of… Advisors/Committee Members: Burgess, Jefferey L (advisor), Burgess, Jefferey L. (committeemember), Harber, Philip I. (committeemember), Lutz, Eric A. (committeemember), Regan, Tracy L. (committeemember).

Subjects/Keywords: Occupational Injury; Workers Compensation; Public Health; Fire service

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APA (6^th Edition):

Griffin, S. C. (2014). Economic Evaluation Of Injury And Injury Prevention Interventions In The U.S. Fire Service . (Doctoral Dissertation). University of Arizona. Retrieved from http://hdl.handle.net/10150/332672

Chicago Manual of Style (16^th Edition):

Griffin, Stephanie Christine. “Economic Evaluation Of Injury And Injury Prevention Interventions In The U.S. Fire Service .” 2014. Doctoral Dissertation, University of Arizona. Accessed December 14, 2019. http://hdl.handle.net/10150/332672.

MLA Handbook (7^th Edition):

Griffin, Stephanie Christine. “Economic Evaluation Of Injury And Injury Prevention Interventions In The U.S. Fire Service .” 2014. Web. 14 Dec 2019.

Vancouver:

Griffin SC. Economic Evaluation Of Injury And Injury Prevention Interventions In The U.S. Fire Service . [Internet] [Doctoral dissertation]. University of Arizona; 2014. [cited 2019 Dec 14]. Available from: http://hdl.handle.net/10150/332672.

Council of Science Editors:

Griffin SC. Economic Evaluation Of Injury And Injury Prevention Interventions In The U.S. Fire Service . [Doctoral Dissertation]. University of Arizona; 2014. Available from: http://hdl.handle.net/10150/332672

Michigan State University

25. Kapsch, Paul M. A comparative analysis of professional performance of trained and untrained social workers in two Michigan state mental hospitals.

Degree: 1962, Michigan State University

URL: http://etd.lib.msu.edu/islandora/object/etd:15687

Project Report (M.S.W) – Michigan State University. School of Social work, 1962

Subjects/Keywords: Social workers; Social service

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APA (6^th Edition):

Kapsch, P. M. (1962). A comparative analysis of professional performance of trained and untrained social workers in two Michigan state mental hospitals. (Thesis). Michigan State University. Retrieved from http://etd.lib.msu.edu/islandora/object/etd:15687

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Kapsch, Paul M. “A comparative analysis of professional performance of trained and untrained social workers in two Michigan state mental hospitals.” 1962. Thesis, Michigan State University. Accessed December 14, 2019. http://etd.lib.msu.edu/islandora/object/etd:15687.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Kapsch, Paul M. “A comparative analysis of professional performance of trained and untrained social workers in two Michigan state mental hospitals.” 1962. Web. 14 Dec 2019.

Vancouver:

Kapsch PM. A comparative analysis of professional performance of trained and untrained social workers in two Michigan state mental hospitals. [Internet] [Thesis]. Michigan State University; 1962. [cited 2019 Dec 14]. Available from: http://etd.lib.msu.edu/islandora/object/etd:15687.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Kapsch PM. A comparative analysis of professional performance of trained and untrained social workers in two Michigan state mental hospitals. [Thesis]. Michigan State University; 1962. Available from: http://etd.lib.msu.edu/islandora/object/etd:15687

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Michigan State University

26. Gehrig, Clyde C., 1935-. The principle of client self-determination in social work : a re-evaluation.

Degree: PhD, College of Social Science, 1973, Michigan State University

URL: http://etd.lib.msu.edu/islandora/object/etd:40284

Subjects/Keywords: Social service; Social workers

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APA (6^th Edition):

Gehrig, Clyde C., 1. (1973). The principle of client self-determination in social work : a re-evaluation. (Doctoral Dissertation). Michigan State University. Retrieved from http://etd.lib.msu.edu/islandora/object/etd:40284

Chicago Manual of Style (16^th Edition):

Gehrig, Clyde C., 1935-. “The principle of client self-determination in social work : a re-evaluation.” 1973. Doctoral Dissertation, Michigan State University. Accessed December 14, 2019. http://etd.lib.msu.edu/islandora/object/etd:40284.

MLA Handbook (7^th Edition):

Gehrig, Clyde C., 1935-. “The principle of client self-determination in social work : a re-evaluation.” 1973. Web. 14 Dec 2019.

Vancouver:

Gehrig, Clyde C. 1. The principle of client self-determination in social work : a re-evaluation. [Internet] [Doctoral dissertation]. Michigan State University; 1973. [cited 2019 Dec 14]. Available from: http://etd.lib.msu.edu/islandora/object/etd:40284.

Council of Science Editors:

Gehrig, Clyde C. 1. The principle of client self-determination in social work : a re-evaluation. [Doctoral Dissertation]. Michigan State University; 1973. Available from: http://etd.lib.msu.edu/islandora/object/etd:40284

Central Queensland University

27. Kam Tong Fan, Gilbert. The future of a professional association a causal layered perspective.

Degree: 2010, Central Queensland University

URL: http://hdl.cqu.edu.au/10018/1043907

► This study investigated the level of alliance of social workers in Singapore with their professional association, the Singapore Association of Social Workers (SASW). Currently, there… (more)

▼ This study investigated the level of alliance of social workers in Singapore with their professional association, the Singapore Association of Social Workers (SASW). Currently, there is a lack of studies exploring, in some depth, membership issues amongst professional social work associations and their probable future. This study utilised a futures methodology framework, namely the 'Causal Layered analysis' (CLA) as its main research tools. A face-to-face semi-structured interview was administered to a non-proportional stratified sample of 27 qualified social workers. The main objective was to suggest strategies that would strengthen the current level of alliance between social workers and SASW, resolve some pertinent professional issues, and develop a new future for the Association. The findings suggested that respondents' views of alliances were highly influenced by broader personal, national and even global, structural and systemic issues as well as inherent organizational issues faced by the professional association. Despite social workers being critical of their own professional association, they were hopeful that it could effect positive changes for the profession. Many did not consider themselves as part of the change process; instead, they adopted a bystander stance and would only come to the rescue of SASW should it face serious threats of being dissolved. Factors that drew social workers to join and remain with SASW lie in the extent of how the Association's services, events and projects were being targeted, personalized and carried through sufficiently to add value to their current workplace achievements. There was a call for SASW to adopt strong bonding strategies that would interconnect as well as integrate social workers into a strong professional force.

Subjects/Keywords: Singapore Association of Social Workers; Social service; Social workers; Causal layered analysis – SASW; Thesis; Book. e-thesis

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APA (6^th Edition):

Kam Tong Fan, G. (2010). The future of a professional association a causal layered perspective. (Thesis). Central Queensland University. Retrieved from http://hdl.cqu.edu.au/10018/1043907

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Kam Tong Fan, Gilbert. “The future of a professional association a causal layered perspective.” 2010. Thesis, Central Queensland University. Accessed December 14, 2019. http://hdl.cqu.edu.au/10018/1043907.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Kam Tong Fan, Gilbert. “The future of a professional association a causal layered perspective.” 2010. Web. 14 Dec 2019.

Vancouver:

Kam Tong Fan G. The future of a professional association a causal layered perspective. [Internet] [Thesis]. Central Queensland University; 2010. [cited 2019 Dec 14]. Available from: http://hdl.cqu.edu.au/10018/1043907.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Kam Tong Fan G. The future of a professional association a causal layered perspective. [Thesis]. Central Queensland University; 2010. Available from: http://hdl.cqu.edu.au/10018/1043907

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Southern California

28. Lizano, Erica Leeanne. Examining the impact of job burnout on the well-being of human service workers.

Degree: PhD, Social Work, 2014, University of Southern California

URL: http://digitallibrary.usc.edu/cdm/compoundobject/collection/p15799coll3/id/410644/rec/2587

► Presented here is a three‐study dissertation with an overarching goal of contributing to a greater understanding of the impact of job burnout on worker well‐being… (more)

Subjects/Keywords: human service workers; child welfare workers; job burnout; job stress; well-being; mental health; job satisfaction

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APA (6^th Edition):

Lizano, E. L. (2014). Examining the impact of job burnout on the well-being of human service workers. (Doctoral Dissertation). University of Southern California. Retrieved from http://digitallibrary.usc.edu/cdm/compoundobject/collection/p15799coll3/id/410644/rec/2587

Chicago Manual of Style (16^th Edition):

Lizano, Erica Leeanne. “Examining the impact of job burnout on the well-being of human service workers.” 2014. Doctoral Dissertation, University of Southern California. Accessed December 14, 2019. http://digitallibrary.usc.edu/cdm/compoundobject/collection/p15799coll3/id/410644/rec/2587.

MLA Handbook (7^th Edition):

Lizano, Erica Leeanne. “Examining the impact of job burnout on the well-being of human service workers.” 2014. Web. 14 Dec 2019.

Vancouver:

Lizano EL. Examining the impact of job burnout on the well-being of human service workers. [Internet] [Doctoral dissertation]. University of Southern California; 2014. [cited 2019 Dec 14]. Available from: http://digitallibrary.usc.edu/cdm/compoundobject/collection/p15799coll3/id/410644/rec/2587.

Council of Science Editors:

Lizano EL. Examining the impact of job burnout on the well-being of human service workers. [Doctoral Dissertation]. University of Southern California; 2014. Available from: http://digitallibrary.usc.edu/cdm/compoundobject/collection/p15799coll3/id/410644/rec/2587

University of Oxford

29. Montgomery, Mary Elizabeth. Hired to be daughters : domestic service among ordinary Moroccans.

Degree: PhD, 2015, University of Oxford

URL: http://ora.ox.ac.uk/objects/uuid:06f23e4f-095b-4136-884c-72a45cc2c363 ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.644719

► This thesis explores why shaʿbī (roughly, ‘ordinary’) Moroccans so often talk about their domestic workers as daughters, what this means for workers and employers, and… (more)

▼ This thesis explores why shaʿbī (roughly, ‘ordinary’) Moroccans so often talk about their domestic workers as daughters, what this means for workers and employers, and how this is changing as community gives way to market. It brings together ethnographic study of urban shaʿbī society, of unmarried rural women who work as domestics, and of the communities from which the latter migrate. Drawing on anthropological discussions of kinship and fosterage, the thesis examines the fading tradition of ‘bringing up’ in which, according to a moral economy, a ‘known’ rural girl could properly be placed in the homes of wealthier Moroccans until marriage. This is giving way to new arrangements in which ‘unknown’ workers are paid a wage and may not stay long, but in which the ethics of charity, religious reward and gratitude still inform expectations from both sides. Geared to play out among neighbours, or at least well-known clients, over a lifetime, these ethics are being disrupted by the easy-come-easy-go of strangers. The thesis contributes to some fundamental concerns of economic anthropology: the atomisation of market exchange, the growing importance of physical marketplaces, and the meanings encoded in a monetary wage versus payment in kind. By putting together perspectives from domestics’ leisure time and life back home, it also questions the relationship between the commodification of labour and individualism. Finally, the thesis discusses a draft law which, if enforced, would mean employing domestics no longer made sense for shaʿbī Moroccans, state intervention respresenting a move away from local forms of empowerment and community. At a broader level, the thesis is concerned with households as internally hierarchical units linked together through exchange to make up society and explores the gendered dimension of household economy in a wider world. This, of course, reaches beyond Morocco, and parallels are suggested with English domestic service.

Subjects/Keywords: 305.892; Anthropology; Social anthropology; Domestic service; servants; domestic workers; Morocco; labour; kinship; women workers; rural-urban migration; gender

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APA (6^th Edition):

Montgomery, M. E. (2015). Hired to be daughters : domestic service among ordinary Moroccans. (Doctoral Dissertation). University of Oxford. Retrieved from http://ora.ox.ac.uk/objects/uuid:06f23e4f-095b-4136-884c-72a45cc2c363 ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.644719

Chicago Manual of Style (16^th Edition):

Montgomery, Mary Elizabeth. “Hired to be daughters : domestic service among ordinary Moroccans.” 2015. Doctoral Dissertation, University of Oxford. Accessed December 14, 2019. http://ora.ox.ac.uk/objects/uuid:06f23e4f-095b-4136-884c-72a45cc2c363 ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.644719.

MLA Handbook (7^th Edition):

Montgomery, Mary Elizabeth. “Hired to be daughters : domestic service among ordinary Moroccans.” 2015. Web. 14 Dec 2019.

Vancouver:

Montgomery ME. Hired to be daughters : domestic service among ordinary Moroccans. [Internet] [Doctoral dissertation]. University of Oxford; 2015. [cited 2019 Dec 14]. Available from: http://ora.ox.ac.uk/objects/uuid:06f23e4f-095b-4136-884c-72a45cc2c363 ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.644719.

Council of Science Editors:

Montgomery ME. Hired to be daughters : domestic service among ordinary Moroccans. [Doctoral Dissertation]. University of Oxford; 2015. Available from: http://ora.ox.ac.uk/objects/uuid:06f23e4f-095b-4136-884c-72a45cc2c363 ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.644719

University of KwaZulu-Natal

30. [No author]. A qualitative exploration of the career narratives of six South African Black social workers.

Degree: Industrial psychology, 2015, University of KwaZulu-Natal

URL: http://hdl.handle.net/10413/14299

► The study explored the career narratives of six South African Black Social workers in the selected public hospitals. It explored their career development by having… (more)

Subjects/Keywords: Industrial psychology.; Social workers, Black.; Career development.; Women social workers, Black – South Africa.; Women social workers, Black.; Social service.; Blacks – Services for.

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APA (6^th Edition):

author], [. (2015). A qualitative exploration of the career narratives of six South African Black social workers. (Thesis). University of KwaZulu-Natal. Retrieved from http://hdl.handle.net/10413/14299

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

author], [No. “A qualitative exploration of the career narratives of six South African Black social workers. ” 2015. Thesis, University of KwaZulu-Natal. Accessed December 14, 2019. http://hdl.handle.net/10413/14299.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

author], [No. “A qualitative exploration of the career narratives of six South African Black social workers. ” 2015. Web. 14 Dec 2019.

Vancouver:

author] [. A qualitative exploration of the career narratives of six South African Black social workers. [Internet] [Thesis]. University of KwaZulu-Natal; 2015. [cited 2019 Dec 14]. Available from: http://hdl.handle.net/10413/14299.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

author] [. A qualitative exploration of the career narratives of six South African Black social workers. [Thesis]. University of KwaZulu-Natal; 2015. Available from: http://hdl.handle.net/10413/14299

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

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