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You searched for subject:(Service quality). Showing records 1 – 30 of 2093 total matches.

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University of Georgia

1. Hwang, Sunhwan. A model of perceived service quality, price, overall customer satisfaction, and revisit intentions and differences between casual and serious golfers.

Degree: PhD, Recreation and Leisure Studies, 2008, University of Georgia

 The total number of golfers in the U.S. has decreased for the past five years, whereas the total number of golf courses has continually increased.… (more)

Subjects/Keywords: Service Quality

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APA (6th Edition):

Hwang, S. (2008). A model of perceived service quality, price, overall customer satisfaction, and revisit intentions and differences between casual and serious golfers. (Doctoral Dissertation). University of Georgia. Retrieved from http://purl.galileo.usg.edu/uga_etd/hwang_sunhwan_200808_phd

Chicago Manual of Style (16th Edition):

Hwang, Sunhwan. “A model of perceived service quality, price, overall customer satisfaction, and revisit intentions and differences between casual and serious golfers.” 2008. Doctoral Dissertation, University of Georgia. Accessed September 19, 2019. http://purl.galileo.usg.edu/uga_etd/hwang_sunhwan_200808_phd.

MLA Handbook (7th Edition):

Hwang, Sunhwan. “A model of perceived service quality, price, overall customer satisfaction, and revisit intentions and differences between casual and serious golfers.” 2008. Web. 19 Sep 2019.

Vancouver:

Hwang S. A model of perceived service quality, price, overall customer satisfaction, and revisit intentions and differences between casual and serious golfers. [Internet] [Doctoral dissertation]. University of Georgia; 2008. [cited 2019 Sep 19]. Available from: http://purl.galileo.usg.edu/uga_etd/hwang_sunhwan_200808_phd.

Council of Science Editors:

Hwang S. A model of perceived service quality, price, overall customer satisfaction, and revisit intentions and differences between casual and serious golfers. [Doctoral Dissertation]. University of Georgia; 2008. Available from: http://purl.galileo.usg.edu/uga_etd/hwang_sunhwan_200808_phd


Queensland University of Technology

2. Yap, Zhi Wei (David). Revisiting the conceptualization and measurement of service quality.

Degree: 2009, Queensland University of Technology

 Since the 1980s, industries and researchers have sought to better understand the quality of services due to the rise in their importance (Brogowicz, Delene and… (more)

Subjects/Keywords: service quality

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APA (6th Edition):

Yap, Z. W. (. (2009). Revisiting the conceptualization and measurement of service quality. (Thesis). Queensland University of Technology. Retrieved from https://eprints.qut.edu.au/28608/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Yap, Zhi Wei (David). “Revisiting the conceptualization and measurement of service quality.” 2009. Thesis, Queensland University of Technology. Accessed September 19, 2019. https://eprints.qut.edu.au/28608/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Yap, Zhi Wei (David). “Revisiting the conceptualization and measurement of service quality.” 2009. Web. 19 Sep 2019.

Vancouver:

Yap ZW(. Revisiting the conceptualization and measurement of service quality. [Internet] [Thesis]. Queensland University of Technology; 2009. [cited 2019 Sep 19]. Available from: https://eprints.qut.edu.au/28608/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Yap ZW(. Revisiting the conceptualization and measurement of service quality. [Thesis]. Queensland University of Technology; 2009. Available from: https://eprints.qut.edu.au/28608/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

3. ODUJOBI, Oladayo. Service Quality Relevance in Nigeria : Evidence from Zain Mobile.

Degree: 2011, , School of Management

  Customer satisfaction is an increasing challenge for telecommunication companies. In the last few years, the mobile telecom market has witnessed a substantial growth and… (more)

Subjects/Keywords: Customer Service; SERVQUAL; service Quality

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APA (6th Edition):

ODUJOBI, O. (2011). Service Quality Relevance in Nigeria : Evidence from Zain Mobile. (Thesis). , School of Management. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3851

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

ODUJOBI, Oladayo. “Service Quality Relevance in Nigeria : Evidence from Zain Mobile.” 2011. Thesis, , School of Management. Accessed September 19, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3851.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

ODUJOBI, Oladayo. “Service Quality Relevance in Nigeria : Evidence from Zain Mobile.” 2011. Web. 19 Sep 2019.

Vancouver:

ODUJOBI O. Service Quality Relevance in Nigeria : Evidence from Zain Mobile. [Internet] [Thesis]. , School of Management; 2011. [cited 2019 Sep 19]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3851.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

ODUJOBI O. Service Quality Relevance in Nigeria : Evidence from Zain Mobile. [Thesis]. , School of Management; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3851

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Mississippi State University

4. Vivekanandan, Sivas. A study of electronic service quality on fitness firms: A customer perspective.

Degree: MS, Kinesiology, 2015, Mississippi State University

  Electronic service quality (ESQ) and customer orientation (CO) have become key tools to succeed in the competitive marketplace. Thus, the purpose of this research… (more)

Subjects/Keywords: customer perspective; service quality; electronic service quality

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APA (6th Edition):

Vivekanandan, S. (2015). A study of electronic service quality on fitness firms: A customer perspective. (Masters Thesis). Mississippi State University. Retrieved from http://sun.library.msstate.edu/ETD-db/theses/available/etd-05142015-162451/ ;

Chicago Manual of Style (16th Edition):

Vivekanandan, Sivas. “A study of electronic service quality on fitness firms: A customer perspective.” 2015. Masters Thesis, Mississippi State University. Accessed September 19, 2019. http://sun.library.msstate.edu/ETD-db/theses/available/etd-05142015-162451/ ;.

MLA Handbook (7th Edition):

Vivekanandan, Sivas. “A study of electronic service quality on fitness firms: A customer perspective.” 2015. Web. 19 Sep 2019.

Vancouver:

Vivekanandan S. A study of electronic service quality on fitness firms: A customer perspective. [Internet] [Masters thesis]. Mississippi State University; 2015. [cited 2019 Sep 19]. Available from: http://sun.library.msstate.edu/ETD-db/theses/available/etd-05142015-162451/ ;.

Council of Science Editors:

Vivekanandan S. A study of electronic service quality on fitness firms: A customer perspective. [Masters Thesis]. Mississippi State University; 2015. Available from: http://sun.library.msstate.edu/ETD-db/theses/available/etd-05142015-162451/ ;


NSYSU

5. YEN, CHENG-HSIEN. "none".

Degree: Master, Economics, 2009, NSYSU

 The purpose of this study is to discuss internet service quality and website traffic what relations exist between the two. Review the previous literature on… (more)

Subjects/Keywords: internet service quality

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

YEN, C. (2009). "none". (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0720109-142236

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

YEN, CHENG-HSIEN. “"none".” 2009. Thesis, NSYSU. Accessed September 19, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0720109-142236.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

YEN, CHENG-HSIEN. “"none".” 2009. Web. 19 Sep 2019.

Vancouver:

YEN C. "none". [Internet] [Thesis]. NSYSU; 2009. [cited 2019 Sep 19]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0720109-142236.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

YEN C. "none". [Thesis]. NSYSU; 2009. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0720109-142236

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of KwaZulu-Natal

6. Naidoo, Vannie. Investigating service quality perceptions in tertiary institutions : the case of University of KwaZulu-Natal.

Degree: Management, 2012, University of KwaZulu-Natal

 The study aimed to gain insight into staff and student perceptions of service quality at tertiary institutions. As noted in the literature review, service marketing… (more)

Subjects/Keywords: Management.; Service quality.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Naidoo, V. (2012). Investigating service quality perceptions in tertiary institutions : the case of University of KwaZulu-Natal. (Thesis). University of KwaZulu-Natal. Retrieved from http://hdl.handle.net/10413/14668

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Naidoo, Vannie. “Investigating service quality perceptions in tertiary institutions : the case of University of KwaZulu-Natal.” 2012. Thesis, University of KwaZulu-Natal. Accessed September 19, 2019. http://hdl.handle.net/10413/14668.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Naidoo, Vannie. “Investigating service quality perceptions in tertiary institutions : the case of University of KwaZulu-Natal.” 2012. Web. 19 Sep 2019.

Vancouver:

Naidoo V. Investigating service quality perceptions in tertiary institutions : the case of University of KwaZulu-Natal. [Internet] [Thesis]. University of KwaZulu-Natal; 2012. [cited 2019 Sep 19]. Available from: http://hdl.handle.net/10413/14668.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Naidoo V. Investigating service quality perceptions in tertiary institutions : the case of University of KwaZulu-Natal. [Thesis]. University of KwaZulu-Natal; 2012. Available from: http://hdl.handle.net/10413/14668

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


California State Polytechnic University – Pomona

7. Walters, Robert. Reevaluating the Service Profit Chain Model: with Special Consideration to the HRT Segment.

Degree: MS, The Collins College of Hospitality Management, 2019, California State Polytechnic University – Pomona

 The purpose of this study was to review the academic literature on the links and components of the service profit chain (SPC) model, as they… (more)

Subjects/Keywords: internal service quality

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Walters, R. (2019). Reevaluating the Service Profit Chain Model: with Special Consideration to the HRT Segment. (Masters Thesis). California State Polytechnic University – Pomona. Retrieved from http://hdl.handle.net/10211.3/207986

Chicago Manual of Style (16th Edition):

Walters, Robert. “Reevaluating the Service Profit Chain Model: with Special Consideration to the HRT Segment.” 2019. Masters Thesis, California State Polytechnic University – Pomona. Accessed September 19, 2019. http://hdl.handle.net/10211.3/207986.

MLA Handbook (7th Edition):

Walters, Robert. “Reevaluating the Service Profit Chain Model: with Special Consideration to the HRT Segment.” 2019. Web. 19 Sep 2019.

Vancouver:

Walters R. Reevaluating the Service Profit Chain Model: with Special Consideration to the HRT Segment. [Internet] [Masters thesis]. California State Polytechnic University – Pomona; 2019. [cited 2019 Sep 19]. Available from: http://hdl.handle.net/10211.3/207986.

Council of Science Editors:

Walters R. Reevaluating the Service Profit Chain Model: with Special Consideration to the HRT Segment. [Masters Thesis]. California State Polytechnic University – Pomona; 2019. Available from: http://hdl.handle.net/10211.3/207986

8. shareef, Haidar. Identification of performance gaps in service interactions that influence customer satisfaction.

Degree: 2014, , Department of Industrial Economics

This thesis project is aimed to investigate how gaps in the form of mistakes and flaws can be identified and minimized during customer service(more)

Subjects/Keywords: Customer Service; Customer Satisfaction; Service Strategy; Service Concept; Customer Experience; Service Quality; Service Quality Gaps

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

shareef, H. (2014). Identification of performance gaps in service interactions that influence customer satisfaction. (Thesis). , Department of Industrial Economics. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1975

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

shareef, Haidar. “Identification of performance gaps in service interactions that influence customer satisfaction.” 2014. Thesis, , Department of Industrial Economics. Accessed September 19, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1975.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

shareef, Haidar. “Identification of performance gaps in service interactions that influence customer satisfaction.” 2014. Web. 19 Sep 2019.

Vancouver:

shareef H. Identification of performance gaps in service interactions that influence customer satisfaction. [Internet] [Thesis]. , Department of Industrial Economics; 2014. [cited 2019 Sep 19]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1975.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

shareef H. Identification of performance gaps in service interactions that influence customer satisfaction. [Thesis]. , Department of Industrial Economics; 2014. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1975

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

9. Agbor, Jenet Manyi. The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå.

Degree: Umeå School of Business, 2011, Umeå University

  It is obvious that customers are important stakeholders in organizations and their satisfaction is a priority to management. Customer satisfaction has been a subject(more)

Subjects/Keywords: Customer satisfaction; Service quality; Service quality dimensions; SERVQUAL; Service ssectors

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Agbor, J. M. (2011). The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå. (Thesis). Umeå University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-48338

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Agbor, Jenet Manyi. “The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå.” 2011. Thesis, Umeå University. Accessed September 19, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-48338.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Agbor, Jenet Manyi. “The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå.” 2011. Web. 19 Sep 2019.

Vancouver:

Agbor JM. The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå. [Internet] [Thesis]. Umeå University; 2011. [cited 2019 Sep 19]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-48338.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Agbor JM. The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå. [Thesis]. Umeå University; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-48338

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

10. Emori, Lebo. The Role Of Service Quality In Shaping Consumer Behaviour And It's Impact On Customer Base On Businesses.

Degree: 2010, , School of Management

  This study aims to investigate the effect of service quality in shaping consumer behavior and the impact on the customer base of businesses from… (more)

Subjects/Keywords: service; quality; service quality; customer; customer service; banking; SERVQUAL; SERVPERF

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Emori, L. (2010). The Role Of Service Quality In Shaping Consumer Behaviour And It's Impact On Customer Base On Businesses. (Thesis). , School of Management. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5637

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Emori, Lebo. “The Role Of Service Quality In Shaping Consumer Behaviour And It's Impact On Customer Base On Businesses.” 2010. Thesis, , School of Management. Accessed September 19, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5637.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Emori, Lebo. “The Role Of Service Quality In Shaping Consumer Behaviour And It's Impact On Customer Base On Businesses.” 2010. Web. 19 Sep 2019.

Vancouver:

Emori L. The Role Of Service Quality In Shaping Consumer Behaviour And It's Impact On Customer Base On Businesses. [Internet] [Thesis]. , School of Management; 2010. [cited 2019 Sep 19]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5637.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Emori L. The Role Of Service Quality In Shaping Consumer Behaviour And It's Impact On Customer Base On Businesses. [Thesis]. , School of Management; 2010. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5637

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

11. Osei-Darko, William. Customer Care and Service Quality in Ghana Tax Agencies.

Degree: 2012, , School of Management

This study assessed the effectiveness of the application of the principles of service quality in tax administration. The methods and processes employed to carry… (more)

Subjects/Keywords: Customer care; Service Quality; Peceived Quality; Service quality construct

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Osei-Darko, W. (2012). Customer Care and Service Quality in Ghana Tax Agencies. (Thesis). , School of Management. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3720

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Osei-Darko, William. “Customer Care and Service Quality in Ghana Tax Agencies.” 2012. Thesis, , School of Management. Accessed September 19, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3720.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Osei-Darko, William. “Customer Care and Service Quality in Ghana Tax Agencies.” 2012. Web. 19 Sep 2019.

Vancouver:

Osei-Darko W. Customer Care and Service Quality in Ghana Tax Agencies. [Internet] [Thesis]. , School of Management; 2012. [cited 2019 Sep 19]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3720.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Osei-Darko W. Customer Care and Service Quality in Ghana Tax Agencies. [Thesis]. , School of Management; 2012. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3720

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

12. Lim, Erbin. Sustaining the quality of Web services.

Degree: 2014, DIAL (Belgium)

Within the framework of Service Oriented Architecture, we introduce a new framework in order to better sustain the quality of Web services. The framework groups… (more)

Subjects/Keywords: Service; Service-O; Service Oriented Architecture; Web services; Quality of Service

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Lim, E. (2014). Sustaining the quality of Web services. (Thesis). DIAL (Belgium). Retrieved from http://hdl.handle.net/2078.2/144664

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lim, Erbin. “Sustaining the quality of Web services.” 2014. Thesis, DIAL (Belgium). Accessed September 19, 2019. http://hdl.handle.net/2078.2/144664.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lim, Erbin. “Sustaining the quality of Web services.” 2014. Web. 19 Sep 2019.

Vancouver:

Lim E. Sustaining the quality of Web services. [Internet] [Thesis]. DIAL (Belgium); 2014. [cited 2019 Sep 19]. Available from: http://hdl.handle.net/2078.2/144664.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lim E. Sustaining the quality of Web services. [Thesis]. DIAL (Belgium); 2014. Available from: http://hdl.handle.net/2078.2/144664

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

13. Chang, Tsung-Hua. The Study of Cruise Passengers Service Quality and Customer Satisfaction-An Empirical study on Port of Kaohsiung.

Degree: Master, Business Management, 2016, NSYSU

 Kaohsiung Harbor has good waterway depth, tidal range, pleasant climate and other fine port conditions. It also has well geographical location in the global international… (more)

Subjects/Keywords: Service Quality; Service Satisfaction; SERVQUAL; PZB

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Chang, T. (2016). The Study of Cruise Passengers Service Quality and Customer Satisfaction-An Empirical study on Port of Kaohsiung. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-1121116-165911

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Chang, Tsung-Hua. “The Study of Cruise Passengers Service Quality and Customer Satisfaction-An Empirical study on Port of Kaohsiung.” 2016. Thesis, NSYSU. Accessed September 19, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-1121116-165911.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Chang, Tsung-Hua. “The Study of Cruise Passengers Service Quality and Customer Satisfaction-An Empirical study on Port of Kaohsiung.” 2016. Web. 19 Sep 2019.

Vancouver:

Chang T. The Study of Cruise Passengers Service Quality and Customer Satisfaction-An Empirical study on Port of Kaohsiung. [Internet] [Thesis]. NSYSU; 2016. [cited 2019 Sep 19]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-1121116-165911.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Chang T. The Study of Cruise Passengers Service Quality and Customer Satisfaction-An Empirical study on Port of Kaohsiung. [Thesis]. NSYSU; 2016. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-1121116-165911

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of North Texas

14. Boakye, Kwabena G. A Relationship-based Cross National Customer Decision-making Model in the Service Industry.

Degree: 2013, University of North Texas

 In 2012, the CIA World Fact Book showed that the service sector contributed about 76.6% and 51.4% of the 2010 gross national product of both… (more)

Subjects/Keywords: Mass service; service quality; investment model; committment

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Boakye, K. G. (2013). A Relationship-based Cross National Customer Decision-making Model in the Service Industry. (Thesis). University of North Texas. Retrieved from https://digital.library.unt.edu/ark:/67531/metadc283834/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Boakye, Kwabena G. “A Relationship-based Cross National Customer Decision-making Model in the Service Industry.” 2013. Thesis, University of North Texas. Accessed September 19, 2019. https://digital.library.unt.edu/ark:/67531/metadc283834/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Boakye, Kwabena G. “A Relationship-based Cross National Customer Decision-making Model in the Service Industry.” 2013. Web. 19 Sep 2019.

Vancouver:

Boakye KG. A Relationship-based Cross National Customer Decision-making Model in the Service Industry. [Internet] [Thesis]. University of North Texas; 2013. [cited 2019 Sep 19]. Available from: https://digital.library.unt.edu/ark:/67531/metadc283834/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Boakye KG. A Relationship-based Cross National Customer Decision-making Model in the Service Industry. [Thesis]. University of North Texas; 2013. Available from: https://digital.library.unt.edu/ark:/67531/metadc283834/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

15. Tao, Kungpo. Judging Credence Service Based on Experience Service Evaluation: Moderating Effect of Ease of Assessing and Extrinsic Cues.

Degree: PhD, 2011, Old Dominion University

  The impact of service failure on customers' perception of service quality is of vital importance to service providers. Prior research reveals little about how… (more)

Subjects/Keywords: Service quality; Perception; Service failure; Customers; Marketing

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Tao, K. (2011). Judging Credence Service Based on Experience Service Evaluation: Moderating Effect of Ease of Assessing and Extrinsic Cues. (Doctoral Dissertation). Old Dominion University. Retrieved from 9781124696638 ; https://digitalcommons.odu.edu/marketing_etds/10

Chicago Manual of Style (16th Edition):

Tao, Kungpo. “Judging Credence Service Based on Experience Service Evaluation: Moderating Effect of Ease of Assessing and Extrinsic Cues.” 2011. Doctoral Dissertation, Old Dominion University. Accessed September 19, 2019. 9781124696638 ; https://digitalcommons.odu.edu/marketing_etds/10.

MLA Handbook (7th Edition):

Tao, Kungpo. “Judging Credence Service Based on Experience Service Evaluation: Moderating Effect of Ease of Assessing and Extrinsic Cues.” 2011. Web. 19 Sep 2019.

Vancouver:

Tao K. Judging Credence Service Based on Experience Service Evaluation: Moderating Effect of Ease of Assessing and Extrinsic Cues. [Internet] [Doctoral dissertation]. Old Dominion University; 2011. [cited 2019 Sep 19]. Available from: 9781124696638 ; https://digitalcommons.odu.edu/marketing_etds/10.

Council of Science Editors:

Tao K. Judging Credence Service Based on Experience Service Evaluation: Moderating Effect of Ease of Assessing and Extrinsic Cues. [Doctoral Dissertation]. Old Dominion University; 2011. Available from: 9781124696638 ; https://digitalcommons.odu.edu/marketing_etds/10


NSYSU

16. Cheng, Hsu-Ting. The Research of the Quality of Lawyers Services and Satisfaction.

Degree: Master, EMBA, 2017, NSYSU

 In recent years the number of people having passed the Qualified Lawyers Examination has increased enormously. However, due to the factors of no adoption of… (more)

Subjects/Keywords: Satisfaction; Service Quality; Importance

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Cheng, H. (2017). The Research of the Quality of Lawyers Services and Satisfaction. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0622117-094839

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Cheng, Hsu-Ting. “The Research of the Quality of Lawyers Services and Satisfaction.” 2017. Thesis, NSYSU. Accessed September 19, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0622117-094839.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Cheng, Hsu-Ting. “The Research of the Quality of Lawyers Services and Satisfaction.” 2017. Web. 19 Sep 2019.

Vancouver:

Cheng H. The Research of the Quality of Lawyers Services and Satisfaction. [Internet] [Thesis]. NSYSU; 2017. [cited 2019 Sep 19]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0622117-094839.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Cheng H. The Research of the Quality of Lawyers Services and Satisfaction. [Thesis]. NSYSU; 2017. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0622117-094839

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Anna University

17. Arul murugan V S. Some investigations on efficient Power management issues in Smart grids;.

Degree: Some investigations on efficient Power management issues in Smart grids, 2015, Anna University

In recent years power grids are experiencing revolutionary changes newlinethrough technological transformation One important development of a smart newlinegrid is that electric appliances can receive… (more)

Subjects/Keywords: Communication networks; Quality of Service

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APA (6th Edition):

S, A. m. V. (2015). Some investigations on efficient Power management issues in Smart grids;. (Thesis). Anna University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/50216

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

S, Arul murugan V. “Some investigations on efficient Power management issues in Smart grids;.” 2015. Thesis, Anna University. Accessed September 19, 2019. http://shodhganga.inflibnet.ac.in/handle/10603/50216.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

S, Arul murugan V. “Some investigations on efficient Power management issues in Smart grids;.” 2015. Web. 19 Sep 2019.

Vancouver:

S AmV. Some investigations on efficient Power management issues in Smart grids;. [Internet] [Thesis]. Anna University; 2015. [cited 2019 Sep 19]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/50216.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

S AmV. Some investigations on efficient Power management issues in Smart grids;. [Thesis]. Anna University; 2015. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/50216

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Addis Ababa University

18. Beliyu, Girma. Quality of Service Delivery and its Impact on Customer Satisfaction in Four Selected Commercial Banks of Addis Ababa .

Degree: 2013, Addis Ababa University

 The aim of this study was to assess quality of service delivery and its impact on customer satisfaction. It described the relationship between service quality(more)

Subjects/Keywords: Service quality; Customer satisfaction

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Beliyu, G. (2013). Quality of Service Delivery and its Impact on Customer Satisfaction in Four Selected Commercial Banks of Addis Ababa . (Thesis). Addis Ababa University. Retrieved from http://etd.aau.edu.et/dspace/handle/123456789/2341

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Beliyu, Girma. “Quality of Service Delivery and its Impact on Customer Satisfaction in Four Selected Commercial Banks of Addis Ababa .” 2013. Thesis, Addis Ababa University. Accessed September 19, 2019. http://etd.aau.edu.et/dspace/handle/123456789/2341.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Beliyu, Girma. “Quality of Service Delivery and its Impact on Customer Satisfaction in Four Selected Commercial Banks of Addis Ababa .” 2013. Web. 19 Sep 2019.

Vancouver:

Beliyu G. Quality of Service Delivery and its Impact on Customer Satisfaction in Four Selected Commercial Banks of Addis Ababa . [Internet] [Thesis]. Addis Ababa University; 2013. [cited 2019 Sep 19]. Available from: http://etd.aau.edu.et/dspace/handle/123456789/2341.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Beliyu G. Quality of Service Delivery and its Impact on Customer Satisfaction in Four Selected Commercial Banks of Addis Ababa . [Thesis]. Addis Ababa University; 2013. Available from: http://etd.aau.edu.et/dspace/handle/123456789/2341

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Addis Ababa University

19. Resom, Hailekiros. Internal Measure of Service Quality and Its Relation to Firm Performance: A Case of Hotel Industry in Addis Ababa .

Degree: 2013, Addis Ababa University

 The general objective of this research was to assess the effects of internal service quality on firm performance. It was an undertaking to verify the… (more)

Subjects/Keywords: Service Quality; Firm Performance:

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Resom, H. (2013). Internal Measure of Service Quality and Its Relation to Firm Performance: A Case of Hotel Industry in Addis Ababa . (Thesis). Addis Ababa University. Retrieved from http://etd.aau.edu.et/dspace/handle/123456789/5519

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Resom, Hailekiros. “Internal Measure of Service Quality and Its Relation to Firm Performance: A Case of Hotel Industry in Addis Ababa .” 2013. Thesis, Addis Ababa University. Accessed September 19, 2019. http://etd.aau.edu.et/dspace/handle/123456789/5519.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Resom, Hailekiros. “Internal Measure of Service Quality and Its Relation to Firm Performance: A Case of Hotel Industry in Addis Ababa .” 2013. Web. 19 Sep 2019.

Vancouver:

Resom H. Internal Measure of Service Quality and Its Relation to Firm Performance: A Case of Hotel Industry in Addis Ababa . [Internet] [Thesis]. Addis Ababa University; 2013. [cited 2019 Sep 19]. Available from: http://etd.aau.edu.et/dspace/handle/123456789/5519.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Resom H. Internal Measure of Service Quality and Its Relation to Firm Performance: A Case of Hotel Industry in Addis Ababa . [Thesis]. Addis Ababa University; 2013. Available from: http://etd.aau.edu.et/dspace/handle/123456789/5519

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Addis Ababa University

20. Mesfin, Andargie. Foreign Customer Satisfaction in Ethiopian Five Star Hotels, Sheraton Addis, Hilton and Intercontinental Hotels .

Degree: 2013, Addis Ababa University

 The aim of this study is to determine the level of satisfaction of foreign customers on the service quality provided by five star hotels (Sheraton… (more)

Subjects/Keywords: Customer Satisfaction; service quality

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APA (6th Edition):

Mesfin, A. (2013). Foreign Customer Satisfaction in Ethiopian Five Star Hotels, Sheraton Addis, Hilton and Intercontinental Hotels . (Thesis). Addis Ababa University. Retrieved from http://etd.aau.edu.et/dspace/handle/123456789/5574

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Mesfin, Andargie. “Foreign Customer Satisfaction in Ethiopian Five Star Hotels, Sheraton Addis, Hilton and Intercontinental Hotels .” 2013. Thesis, Addis Ababa University. Accessed September 19, 2019. http://etd.aau.edu.et/dspace/handle/123456789/5574.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Mesfin, Andargie. “Foreign Customer Satisfaction in Ethiopian Five Star Hotels, Sheraton Addis, Hilton and Intercontinental Hotels .” 2013. Web. 19 Sep 2019.

Vancouver:

Mesfin A. Foreign Customer Satisfaction in Ethiopian Five Star Hotels, Sheraton Addis, Hilton and Intercontinental Hotels . [Internet] [Thesis]. Addis Ababa University; 2013. [cited 2019 Sep 19]. Available from: http://etd.aau.edu.et/dspace/handle/123456789/5574.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mesfin A. Foreign Customer Satisfaction in Ethiopian Five Star Hotels, Sheraton Addis, Hilton and Intercontinental Hotels . [Thesis]. Addis Ababa University; 2013. Available from: http://etd.aau.edu.et/dspace/handle/123456789/5574

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Addis Ababa University

21. Dawit, Begashaw. Comparative Analysis of customer’s perception of Service quality in two selected Insurance companies .

Degree: 2015, Addis Ababa University

 This exploratory study seeks to assess customers’ perception of service quality in the insurance sector in Ethiopia. The study involves two insurance companies. The SERVQUAL… (more)

Subjects/Keywords: customer’s perception; Service quality

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APA (6th Edition):

Dawit, B. (2015). Comparative Analysis of customer’s perception of Service quality in two selected Insurance companies . (Thesis). Addis Ababa University. Retrieved from http://etd.aau.edu.et/dspace/handle/123456789/6716

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Dawit, Begashaw. “Comparative Analysis of customer’s perception of Service quality in two selected Insurance companies .” 2015. Thesis, Addis Ababa University. Accessed September 19, 2019. http://etd.aau.edu.et/dspace/handle/123456789/6716.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Dawit, Begashaw. “Comparative Analysis of customer’s perception of Service quality in two selected Insurance companies .” 2015. Web. 19 Sep 2019.

Vancouver:

Dawit B. Comparative Analysis of customer’s perception of Service quality in two selected Insurance companies . [Internet] [Thesis]. Addis Ababa University; 2015. [cited 2019 Sep 19]. Available from: http://etd.aau.edu.et/dspace/handle/123456789/6716.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Dawit B. Comparative Analysis of customer’s perception of Service quality in two selected Insurance companies . [Thesis]. Addis Ababa University; 2015. Available from: http://etd.aau.edu.et/dspace/handle/123456789/6716

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Addis Ababa University

22. Sahlemariam, W/Senbet. The Role of Export Service Quality on Improving the Level of Customer Satisfaction of Exporters: The Case of Commercial Bank of Ethiopia .

Degree: 2015, Addis Ababa University

 The customer‘s standard of living and consciousness is demanding quality of service. Service quality is mandatory to provide added value to retain and make customers… (more)

Subjects/Keywords: Service quality; expectation; perception; satisfaction

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Sahlemariam, W. (2015). The Role of Export Service Quality on Improving the Level of Customer Satisfaction of Exporters: The Case of Commercial Bank of Ethiopia . (Thesis). Addis Ababa University. Retrieved from http://etd.aau.edu.et/dspace/handle/123456789/6757

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Sahlemariam, W/Senbet. “The Role of Export Service Quality on Improving the Level of Customer Satisfaction of Exporters: The Case of Commercial Bank of Ethiopia .” 2015. Thesis, Addis Ababa University. Accessed September 19, 2019. http://etd.aau.edu.et/dspace/handle/123456789/6757.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Sahlemariam, W/Senbet. “The Role of Export Service Quality on Improving the Level of Customer Satisfaction of Exporters: The Case of Commercial Bank of Ethiopia .” 2015. Web. 19 Sep 2019.

Vancouver:

Sahlemariam W. The Role of Export Service Quality on Improving the Level of Customer Satisfaction of Exporters: The Case of Commercial Bank of Ethiopia . [Internet] [Thesis]. Addis Ababa University; 2015. [cited 2019 Sep 19]. Available from: http://etd.aau.edu.et/dspace/handle/123456789/6757.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Sahlemariam W. The Role of Export Service Quality on Improving the Level of Customer Satisfaction of Exporters: The Case of Commercial Bank of Ethiopia . [Thesis]. Addis Ababa University; 2015. Available from: http://etd.aau.edu.et/dspace/handle/123456789/6757

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Nairobi

23. Daniel, Winnie S. Effects of Service Quality on Customer Retention Among Commercial Banks in Kenya .

Degree: 2016, University of Nairobi

 The purpose of this study was to examine the effect of service quality on customer retention among commercial banks in Kenya. The study was guided… (more)

Subjects/Keywords: Service Quality on Customer Retention

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Daniel, W. S. (2016). Effects of Service Quality on Customer Retention Among Commercial Banks in Kenya . (Thesis). University of Nairobi. Retrieved from http://hdl.handle.net/11295/100200

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Daniel, Winnie S. “Effects of Service Quality on Customer Retention Among Commercial Banks in Kenya .” 2016. Thesis, University of Nairobi. Accessed September 19, 2019. http://hdl.handle.net/11295/100200.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Daniel, Winnie S. “Effects of Service Quality on Customer Retention Among Commercial Banks in Kenya .” 2016. Web. 19 Sep 2019.

Vancouver:

Daniel WS. Effects of Service Quality on Customer Retention Among Commercial Banks in Kenya . [Internet] [Thesis]. University of Nairobi; 2016. [cited 2019 Sep 19]. Available from: http://hdl.handle.net/11295/100200.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Daniel WS. Effects of Service Quality on Customer Retention Among Commercial Banks in Kenya . [Thesis]. University of Nairobi; 2016. Available from: http://hdl.handle.net/11295/100200

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Nairobi

24. Abong’o, Maurice O. Service Quality and Competiveness in Mobile Money Firms .

Degree: 2016, University of Nairobi

 Since the entry of Mpesa in the year 2007, electronic mobile money transfer has immensely grown. The growth of this system is highly complex and… (more)

Subjects/Keywords: Service Quality and Competiveness

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APA (6th Edition):

Abong’o, M. O. (2016). Service Quality and Competiveness in Mobile Money Firms . (Thesis). University of Nairobi. Retrieved from http://hdl.handle.net/11295/99790

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Abong’o, Maurice O. “Service Quality and Competiveness in Mobile Money Firms .” 2016. Thesis, University of Nairobi. Accessed September 19, 2019. http://hdl.handle.net/11295/99790.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Abong’o, Maurice O. “Service Quality and Competiveness in Mobile Money Firms .” 2016. Web. 19 Sep 2019.

Vancouver:

Abong’o MO. Service Quality and Competiveness in Mobile Money Firms . [Internet] [Thesis]. University of Nairobi; 2016. [cited 2019 Sep 19]. Available from: http://hdl.handle.net/11295/99790.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Abong’o MO. Service Quality and Competiveness in Mobile Money Firms . [Thesis]. University of Nairobi; 2016. Available from: http://hdl.handle.net/11295/99790

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Nairobi

25. Jama'a, Aliisse. Service quality and customer satisfaction: the case of safaricom m-pesa services .

Degree: 2015, University of Nairobi

 The concept of quality, efficiency, productivity, growth and survival pose a great challenge for the survival and growth of all corporate bodies. There is need… (more)

Subjects/Keywords: Service quality and customer satisfaction

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APA (6th Edition):

Jama'a, A. (2015). Service quality and customer satisfaction: the case of safaricom m-pesa services . (Thesis). University of Nairobi. Retrieved from http://hdl.handle.net/11295/94753

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Jama'a, Aliisse. “Service quality and customer satisfaction: the case of safaricom m-pesa services .” 2015. Thesis, University of Nairobi. Accessed September 19, 2019. http://hdl.handle.net/11295/94753.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Jama'a, Aliisse. “Service quality and customer satisfaction: the case of safaricom m-pesa services .” 2015. Web. 19 Sep 2019.

Vancouver:

Jama'a A. Service quality and customer satisfaction: the case of safaricom m-pesa services . [Internet] [Thesis]. University of Nairobi; 2015. [cited 2019 Sep 19]. Available from: http://hdl.handle.net/11295/94753.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Jama'a A. Service quality and customer satisfaction: the case of safaricom m-pesa services . [Thesis]. University of Nairobi; 2015. Available from: http://hdl.handle.net/11295/94753

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

26. Wang, Wen-Yang. Assessing the Service Quality of Open University of Kaohsiung Library from the perspective of readers.

Degree: Master, Business Management, 2013, NSYSU

 Base on focus group interview and questionnaire survey on readers from Open University of Kaohsiung(OUK) Library, this empirical research aims to comprehend their library utilization;… (more)

Subjects/Keywords: LibQual+; library; service quality

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Wang, W. (2013). Assessing the Service Quality of Open University of Kaohsiung Library from the perspective of readers. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0612113-131248

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Wang, Wen-Yang. “Assessing the Service Quality of Open University of Kaohsiung Library from the perspective of readers.” 2013. Thesis, NSYSU. Accessed September 19, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0612113-131248.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Wang, Wen-Yang. “Assessing the Service Quality of Open University of Kaohsiung Library from the perspective of readers.” 2013. Web. 19 Sep 2019.

Vancouver:

Wang W. Assessing the Service Quality of Open University of Kaohsiung Library from the perspective of readers. [Internet] [Thesis]. NSYSU; 2013. [cited 2019 Sep 19]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0612113-131248.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Wang W. Assessing the Service Quality of Open University of Kaohsiung Library from the perspective of readers. [Thesis]. NSYSU; 2013. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0612113-131248

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Virginia Tech

27. Yoo, Seung Ah. Customer Perceptions of Restaurant Cleanliness: A Cross Cultural Study.

Degree: MS, Hospitality and Tourism Management, 2012, Virginia Tech

 What is a clean restaurant in customersâ viewpoints? Restaurant cleanliness is considered one of the most significant conditions when customers evaluate overall restaurant quality or… (more)

Subjects/Keywords: Culture; Restaurant Cleanliness; Service Quality

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APA (6th Edition):

Yoo, S. A. (2012). Customer Perceptions of Restaurant Cleanliness: A Cross Cultural Study. (Masters Thesis). Virginia Tech. Retrieved from http://hdl.handle.net/10919/34127

Chicago Manual of Style (16th Edition):

Yoo, Seung Ah. “Customer Perceptions of Restaurant Cleanliness: A Cross Cultural Study.” 2012. Masters Thesis, Virginia Tech. Accessed September 19, 2019. http://hdl.handle.net/10919/34127.

MLA Handbook (7th Edition):

Yoo, Seung Ah. “Customer Perceptions of Restaurant Cleanliness: A Cross Cultural Study.” 2012. Web. 19 Sep 2019.

Vancouver:

Yoo SA. Customer Perceptions of Restaurant Cleanliness: A Cross Cultural Study. [Internet] [Masters thesis]. Virginia Tech; 2012. [cited 2019 Sep 19]. Available from: http://hdl.handle.net/10919/34127.

Council of Science Editors:

Yoo SA. Customer Perceptions of Restaurant Cleanliness: A Cross Cultural Study. [Masters Thesis]. Virginia Tech; 2012. Available from: http://hdl.handle.net/10919/34127


Universitat de Valencia

28. Lago Rodríguez, Valentín. Incentives, Service Quality, and Regulation: An Application to the Airline Industry .

Degree: 2012, Universitat de Valencia

 El sector aéreo presenta interesantes retos para el investigador. Se trata de un sector complicado debido, entre otras características, a las siguientes: escasos márgenes de… (more)

Subjects/Keywords: incentives; regulation; service quality

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APA (6th Edition):

Lago Rodríguez, V. (2012). Incentives, Service Quality, and Regulation: An Application to the Airline Industry . (Doctoral Dissertation). Universitat de Valencia. Retrieved from http://hdl.handle.net/10550/24173

Chicago Manual of Style (16th Edition):

Lago Rodríguez, Valentín. “Incentives, Service Quality, and Regulation: An Application to the Airline Industry .” 2012. Doctoral Dissertation, Universitat de Valencia. Accessed September 19, 2019. http://hdl.handle.net/10550/24173.

MLA Handbook (7th Edition):

Lago Rodríguez, Valentín. “Incentives, Service Quality, and Regulation: An Application to the Airline Industry .” 2012. Web. 19 Sep 2019.

Vancouver:

Lago Rodríguez V. Incentives, Service Quality, and Regulation: An Application to the Airline Industry . [Internet] [Doctoral dissertation]. Universitat de Valencia; 2012. [cited 2019 Sep 19]. Available from: http://hdl.handle.net/10550/24173.

Council of Science Editors:

Lago Rodríguez V. Incentives, Service Quality, and Regulation: An Application to the Airline Industry . [Doctoral Dissertation]. Universitat de Valencia; 2012. Available from: http://hdl.handle.net/10550/24173


University of Otago

29. Renata, Steven M. The service quality of Māori tourism operators : a gap analysis .

Degree: 2009, University of Otago

 This thesis examines the nature and elements of Māori involvement in tourism using a dyadic assessment of operator service quality. The SERVQUAL instrument has been… (more)

Subjects/Keywords: Maori; tourism; service quality; surveys

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Renata, S. M. (2009). The service quality of Māori tourism operators : a gap analysis . (Masters Thesis). University of Otago. Retrieved from http://hdl.handle.net/10523/518

Chicago Manual of Style (16th Edition):

Renata, Steven M. “The service quality of Māori tourism operators : a gap analysis .” 2009. Masters Thesis, University of Otago. Accessed September 19, 2019. http://hdl.handle.net/10523/518.

MLA Handbook (7th Edition):

Renata, Steven M. “The service quality of Māori tourism operators : a gap analysis .” 2009. Web. 19 Sep 2019.

Vancouver:

Renata SM. The service quality of Māori tourism operators : a gap analysis . [Internet] [Masters thesis]. University of Otago; 2009. [cited 2019 Sep 19]. Available from: http://hdl.handle.net/10523/518.

Council of Science Editors:

Renata SM. The service quality of Māori tourism operators : a gap analysis . [Masters Thesis]. University of Otago; 2009. Available from: http://hdl.handle.net/10523/518

30. Bebli, Richard Selassie. The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana.

Degree: 2012, , School of Management

The development of information and communication technology (ICT) in Sub-Saharan Africa over the last two decades is drastically altering the way business is done… (more)

Subjects/Keywords: Service quality and customer satisfaction.

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APA (6th Edition):

Bebli, R. S. (2012). The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana. (Thesis). , School of Management. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5984

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Bebli, Richard Selassie. “The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana.” 2012. Thesis, , School of Management. Accessed September 19, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5984.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Bebli, Richard Selassie. “The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana.” 2012. Web. 19 Sep 2019.

Vancouver:

Bebli RS. The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana. [Internet] [Thesis]. , School of Management; 2012. [cited 2019 Sep 19]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5984.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Bebli RS. The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana. [Thesis]. , School of Management; 2012. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5984

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

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