You searched for subject:(Service Design).
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Delft University of Technology
1.
Weng, Haoxin (author).
Design against loneliness: service design toollkit for social connectivity among the elderly.
Degree: 2019, Delft University of Technology
URL: http://resolver.tudelft.nl/uuid:079469e2-f334-4a72-8800-e19c4c01e29a 
► Loneliness, as a social problem, has drawn wide attention of the academic and public. Moreover, loneliness among the elderly is significant. Up to 32% of…
(more)
▼ Loneliness, as a social problem, has drawn wide attention of the academic and public. Moreover, loneliness among the elderly is significant. Up to 32% of adults older than age 55 report feeling lonely at any given time. Millions of euro have spent to identify the lonely elderly. With a great interest in social
design, the author is intrigued by this issue and thus, initiated the project with an attempt to make a contribution to it with
design methods. In the research phase, extensive literature constructed a holistic view of the loneliness and yielded a new perspective of understanding it. Loneliness is like the destination of the vicious circle between negative social interaction and negative social cognition. Moreover, it may spread through negative interaction. Thereby, the project focuses on social interaction as the entry point for intervention. Through partnering with Vierstroom, one elderly home care company who is also interested in connecting their elderly members, the project finds a context for designer’s intervention. It is activities organized by the Vierstroom and Palet welfare such as bingo game, or care lecture. Investigation of the context revealed dozens of problems and opportunities. There are five pain points highlighted in the elderly activity: the reliance of facilitator, the passive social attitude, the negative social norm, the negative complaining and the one-way communication. A new relationship between elderly and organization: sports fan and coach Analysis and ideation provoke a vision that elderly and organization could be like sports fan and coach. With
service design methods, the author paves the road to vision by seeing the activity as multiple-layers and sequential interaction. After that, a
service strategy is synthesized with four steps for four sub-visions. Moreover, the strategy is translated into 15
design guidelines. Thereby, organizations could adopt the guidelines to enhance their
service or generative
service ideas in various cases.
Advisors/Committee Members: Sonneveld, Marieke (mentor), Goossens, Richard (graduation committee), Dong, Yumei (graduation committee), Delft University of Technology (degree granting institution).
Subjects/Keywords: Social design; Loneliness; service design
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APA (6th Edition):
Weng, H. (. (2019). Design against loneliness: service design toollkit for social connectivity among the elderly. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:079469e2-f334-4a72-8800-e19c4c01e29a
Chicago Manual of Style (16th Edition):
Weng, Haoxin (author). “Design against loneliness: service design toollkit for social connectivity among the elderly.” 2019. Masters Thesis, Delft University of Technology. Accessed April 11, 2021.
http://resolver.tudelft.nl/uuid:079469e2-f334-4a72-8800-e19c4c01e29a.
MLA Handbook (7th Edition):
Weng, Haoxin (author). “Design against loneliness: service design toollkit for social connectivity among the elderly.” 2019. Web. 11 Apr 2021.
Vancouver:
Weng H(. Design against loneliness: service design toollkit for social connectivity among the elderly. [Internet] [Masters thesis]. Delft University of Technology; 2019. [cited 2021 Apr 11].
Available from: http://resolver.tudelft.nl/uuid:079469e2-f334-4a72-8800-e19c4c01e29a.
Council of Science Editors:
Weng H(. Design against loneliness: service design toollkit for social connectivity among the elderly. [Masters Thesis]. Delft University of Technology; 2019. Available from: http://resolver.tudelft.nl/uuid:079469e2-f334-4a72-8800-e19c4c01e29a
NSYSU
2.
Wang, Yu-Wen.
A System for Service Blueprint Design.
Degree: Master, Information Management, 2012, NSYSU
URL: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0829112-104234
► The service industry has become a major industrial sector in Taiwan. Service industry has some unique characteristics such as intangibility, perishability, heterogeneity, inseparably. These characteristics…
(more)
▼ The
service industry has become a major industrial sector in Taiwan.
Service industry has some unique characteristics such as intangibility, perishability, heterogeneity, inseparably. These characteristics make it difficult for a
service to be mass-produced, have consistent quality control, or have patent protection. In response to this kind of competitive environment, enterprises need rapid
service innovation to enhance their value. Therefore,
service innovation and
service design are more and more important.
The
service blueprint is a tool for
service process
design. It can specify how
service is provided, and support
service process analysis. However, there is no generally accepted practice and software for designing
service blueprints. This has hindered the enhancement of
service productivity. In this these, we define requirements for
service blueprints and develop a system prototype to show the feasibility of such as system. The
service blueprint system can help visualize
service process and identify potential fail points and innovation opportunities. It can be used by
service companies to communicate
service design with the staff, and find alternatives to eliminate
service gaps.
Advisors/Committee Members: Deng-Neng Chen (chair), Ting-Peng Liang (committee member), Shih-Chieh Hsu (chair).
Subjects/Keywords: service blueprint; service management; service innovation; service process; service design system
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APA (6th Edition):
Wang, Y. (2012). A System for Service Blueprint Design. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0829112-104234
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Wang, Yu-Wen. “A System for Service Blueprint Design.” 2012. Thesis, NSYSU. Accessed April 11, 2021.
http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0829112-104234.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Wang, Yu-Wen. “A System for Service Blueprint Design.” 2012. Web. 11 Apr 2021.
Vancouver:
Wang Y. A System for Service Blueprint Design. [Internet] [Thesis]. NSYSU; 2012. [cited 2021 Apr 11].
Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0829112-104234.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Wang Y. A System for Service Blueprint Design. [Thesis]. NSYSU; 2012. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0829112-104234
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
3.
Laukkanen, Antti.
Volkswagen V-Trek : The Rise of Mental Transportation.
Degree: Umeå Institute of Design, 2018, Umeå University
URL: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-149717
► I started this project with a mindset that I want to design something for younger generations living in the future megacities. After a while,…
(more)
▼ I started this project with a mindset that I want to design something for younger generations living in the future megacities. After a while, trying to figure out their urban mobility needs, I came to this conclusion: Already today we have so many different options for urban com- muting as well as several different car sharing services. I couldn’t find a way to create some- thing new. I changed my approach and I started thinking; what is it that they don’t have? I pret- ty soon understood it. They have no nature. By the year 2040, 70% of world’s population is expected to live in urban areas. This, in turn, is diminishing the natural environments around the globe. Needless to say, that people are becoming more and more disconnected from nature. In my research I quoted George Monbiot from The Guardian: “If Children lose contact with nature, they won’t fight for it.” This de- scribes the problem to the core. Coming gen- erations need to know where all that we have comes from. This is why I decided to create a way, people in megacities can connect to nature instantly. Volkswagen V-Trek offers an instant escape to nature from megacities to conservation areas around the world. With an immersive full-body experience, V-Trek engages people with nature, as well as with Volkswagen as a brand. The concept is demonstrated in a visual story. The scenario of the events was created based on predictions and possible events in the future. Most of the time in my process I used for research about VR and other technologies related to the topic. As the physical movement is an important part of the concept, and because I wanted to enhance it on the platform, I spent time trying to figure it out. When things started to get together, I began to shape quick mockups in 3D for development of the form and archi- tecture. Later on in the process, it was easy to transform those mockups into sketch models and for testing in VR. The most important part of the project was the story and scenario, which justifies and ex- plains the whole concept. I started planning the scenario and the details early on which made it easier for me to visualize it in finalization phase. This project also raises a question: What comes next in the field of transportation and mobil- ity? For years’ cars and transportation have remained the same. We move from place A to B, this is what I call: Physical transportation. Right now we are living times of change as autono- mous technology is finally breaking through. However, cars have always been about the driv- ing experience and in autonomous future; trav- eling experience. Because of the changing atti- tudes towards cars amongst youth, cars are not seen as a pleasant experience anymore. Rather as a necessity. Experiences engage users with brands, whether it is a smartphone or a car, and this is what young users appreciate. When Physical transportation is no longer delivering that experience, car brands need to figure out a way to engage the users. This is where Mental Transportation changes…
Subjects/Keywords: Future Transportation Service Interior Design; Design; Design
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APA (6th Edition):
Laukkanen, A. (2018). Volkswagen V-Trek : The Rise of Mental Transportation. (Thesis). Umeå University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-149717
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Laukkanen, Antti. “Volkswagen V-Trek : The Rise of Mental Transportation.” 2018. Thesis, Umeå University. Accessed April 11, 2021.
http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-149717.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Laukkanen, Antti. “Volkswagen V-Trek : The Rise of Mental Transportation.” 2018. Web. 11 Apr 2021.
Vancouver:
Laukkanen A. Volkswagen V-Trek : The Rise of Mental Transportation. [Internet] [Thesis]. Umeå University; 2018. [cited 2021 Apr 11].
Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-149717.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Laukkanen A. Volkswagen V-Trek : The Rise of Mental Transportation. [Thesis]. Umeå University; 2018. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-149717
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
4.
Xu, Jiaojiao.
Open studio - Design for participatory art in the museum.
Degree: Umeå Institute of Design, 2016, Umeå University
URL: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-126859
► How could public institutions like art museums open up a conversation with their audience? The intent of the project was to explore the influence…
(more)
▼ How could public institutions like art museums open up a conversation with their audience? The intent of the project was to explore the influence and potential of digitalization in the physical space of a non-commercial public institution, if the audience and the institution would both benefit from technology, if the political structure of the institution would become more democratic and if the audience would take the initiative and be willing to generate their own voice in the institution. The project took an explorative approach starting with questioning the status-quo, understanding the design context, analyzing, proposing and validating design directions in the end. The result was considered as the very first proposal and suggestion of how art museums could keep themselves relevant in the digital era. The result is a service called <open studio>. It enables visitors to contribute to and interact with a virtual exhibition constructed by the creations they made in workshop programs in the art museum. It provides an overtime engagement with the visitors by illustrating the invisible dimension of time in tangible creations on a digital canvas. Project website: http://www.openstudio.io
Subjects/Keywords: Design; Interaction design; Service design; Participatory design; Art; Design; Design
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APA ·
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APA (6th Edition):
Xu, J. (2016). Open studio - Design for participatory art in the museum. (Thesis). Umeå University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-126859
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Xu, Jiaojiao. “Open studio - Design for participatory art in the museum.” 2016. Thesis, Umeå University. Accessed April 11, 2021.
http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-126859.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Xu, Jiaojiao. “Open studio - Design for participatory art in the museum.” 2016. Web. 11 Apr 2021.
Vancouver:
Xu J. Open studio - Design for participatory art in the museum. [Internet] [Thesis]. Umeå University; 2016. [cited 2021 Apr 11].
Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-126859.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Xu J. Open studio - Design for participatory art in the museum. [Thesis]. Umeå University; 2016. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-126859
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Cranfield University
5.
Gkekas, Konstantinos.
A unified modelling system for service representation.
Degree: PhD, 2012, Cranfield University
URL: http://dspace.lib.cranfield.ac.uk/handle/1826/7936
► This PHD project aims to develop a service design system which has a customer-centric view and delivers a balance between profit and value for both…
(more)
▼ This PHD project aims to develop a service design system which has a customer-centric view and delivers a balance between profit and value for both customers and service providers. The system will enable designers to assess the design and provide decision support and rationale at an early service design development stage. Also during the lifecycle of the service it would provide a better cost estimation for the service provider to support its future decisions.
The two first chapters give an overview of the service field and the research area. Chapter 1, the introduction, states the aim and objectives of this research along with setting the field of the rationale behind the motivation and scope. Chapter 2, the literature review, gives a thorough overview of the service design area mentioning the theories, techniques, methodologies and methods that have been used directly or indirectly for service modeling/design. Chapter 3, the research methodology, states the rationale behind the decisions to conduct this research in terms of purpose, design, strategy and data collection techniques. Moreover an analysis of the current methodology structure which was based on the adaptation of the aforementioned decisions is provided.
In Chapter 4 there is a comparison among three different methods (Service Explorer (SE), Integrated Service CAD and Life cycle simulator (ISCL) and Service Blueprinting (SB)) as identified from the literature, which have been developed specifically for service design. The comparison looks at the dynamic features of each method. A dynamic feature is a property of a service method that has the ability to capture specific elements of the service design process which are subject to continuously change within a specific timeframe. At first, there is a brief discussion on how each method is applied and what the output as a generic process is. It starts with identifying generic key concepts of the service design approach by applying all methods to a rental service scenario. Following that, we create a virtual service of a rental machine scenario and map the previously identified key concepts into specific elements of the rental service. We test all methods against these service concepts to identify how well and in what scope each one performs. A merging process of the service concepts is then carried out to form 4 categories which form the specific dynamic features. We test all methods against these features. In particular we find that, SB lacks dynamic capability. SE does well on prioritising individual customer requirements but provides neither a modular design process nor the ability to deal with changes during the service lifecycle. ISCL can provide a process for generating models by combining previously established building blocks and a life-cycle service simulation. However the resources are fixed and there is no prioritisation on the requirements. A pragmatic service deployment requires a service environment that is subject to change, which in turn is not provided by the current methods we compared.
…
Subjects/Keywords: Service Design; Service Engineering; Customer Value
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APA ·
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Manager
APA (6th Edition):
Gkekas, K. (2012). A unified modelling system for service representation. (Doctoral Dissertation). Cranfield University. Retrieved from http://dspace.lib.cranfield.ac.uk/handle/1826/7936
Chicago Manual of Style (16th Edition):
Gkekas, Konstantinos. “A unified modelling system for service representation.” 2012. Doctoral Dissertation, Cranfield University. Accessed April 11, 2021.
http://dspace.lib.cranfield.ac.uk/handle/1826/7936.
MLA Handbook (7th Edition):
Gkekas, Konstantinos. “A unified modelling system for service representation.” 2012. Web. 11 Apr 2021.
Vancouver:
Gkekas K. A unified modelling system for service representation. [Internet] [Doctoral dissertation]. Cranfield University; 2012. [cited 2021 Apr 11].
Available from: http://dspace.lib.cranfield.ac.uk/handle/1826/7936.
Council of Science Editors:
Gkekas K. A unified modelling system for service representation. [Doctoral Dissertation]. Cranfield University; 2012. Available from: http://dspace.lib.cranfield.ac.uk/handle/1826/7936
Cranfield University
6.
Gkekas, Konstantinos.
A unified modelling system for service representation.
Degree: PhD, 2012, Cranfield University
URL: http://dspace.lib.cranfield.ac.uk/handle/1826/7936
;
http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.572001
► This PHD project aims to develop a service design system which has a customer-centric view and delivers a balance between profit and value for both…
(more)
▼ This PHD project aims to develop a service design system which has a customer-centric view and delivers a balance between profit and value for both customers and service providers. The system will enable designers to assess the design and provide decision support and rationale at an early service design development stage. Also during the lifecycle of the service it would provide a better cost estimation for the service provider to support its future decisions. The two first chapters give an overview of the service field and the research area. Chapter 1, the introduction, states the aim and objectives of this research along with setting the field of the rationale behind the motivation and scope. Chapter 2, the literature review, gives a thorough overview of the service design area mentioning the theories, techniques, methodologies and methods that have been used directly or indirectly for service modeling/design. Chapter 3, the research methodology, states the rationale behind the decisions to conduct this research in terms of purpose, design, strategy and data collection techniques. Moreover an analysis of the current methodology structure which was based on the adaptation of the aforementioned decisions is provided. In Chapter 4 there is a comparison among three different methods (Service Explorer (SE), Integrated Service CAD and Life cycle simulator (ISCL) and Service Blueprinting (SB)) as identified from the literature, which have been developed specifically for service design. The comparison looks at the dynamic features of each method. A dynamic feature is a property of a service method that has the ability to capture specific elements of the service design process which are subject to continuously change within a specific timeframe. At first, there is a brief discussion on how each method is applied and what the output as a generic process is. It starts with identifying generic key concepts of the service design approach by applying all methods to a rental service scenario. Following that, we create a virtual service of a rental machine scenario and map the previously identified key concepts into specific elements of the rental service. We test all methods against these service concepts to identify how well and in what scope each one performs. A merging process of the service concepts is then carried out to form 4 categories which form the specific dynamic features. We test all methods against these features. In particular we find that, SB lacks dynamic capability. SE does well on prioritising individual customer requirements but provides neither a modular design process nor the ability to deal with changes during the service lifecycle. ISCL can provide a process for generating models by combining previously established building blocks and a life-cycle service simulation. However the resources are fixed and there is no prioritisation on the requirements. A pragmatic service deployment requires a service environment that is subject to change, which in turn is not provided by the current methods we compared. The…
Subjects/Keywords: 620; Service Design; Service Engineering; Customer Value
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APA ·
Chicago ·
MLA ·
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CSE |
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to Zotero / EndNote / Reference
Manager
APA (6th Edition):
Gkekas, K. (2012). A unified modelling system for service representation. (Doctoral Dissertation). Cranfield University. Retrieved from http://dspace.lib.cranfield.ac.uk/handle/1826/7936 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.572001
Chicago Manual of Style (16th Edition):
Gkekas, Konstantinos. “A unified modelling system for service representation.” 2012. Doctoral Dissertation, Cranfield University. Accessed April 11, 2021.
http://dspace.lib.cranfield.ac.uk/handle/1826/7936 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.572001.
MLA Handbook (7th Edition):
Gkekas, Konstantinos. “A unified modelling system for service representation.” 2012. Web. 11 Apr 2021.
Vancouver:
Gkekas K. A unified modelling system for service representation. [Internet] [Doctoral dissertation]. Cranfield University; 2012. [cited 2021 Apr 11].
Available from: http://dspace.lib.cranfield.ac.uk/handle/1826/7936 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.572001.
Council of Science Editors:
Gkekas K. A unified modelling system for service representation. [Doctoral Dissertation]. Cranfield University; 2012. Available from: http://dspace.lib.cranfield.ac.uk/handle/1826/7936 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.572001
Delft University of Technology
7.
Sapienza, Dario (author).
Enhancing customer centricity in New Service Development in a business to business context.
Degree: 2020, Delft University of Technology
URL: http://resolver.tudelft.nl/uuid:bd7d7c72-dd40-492c-990c-a2e32f9066bb
► his master thesis is the outcome of a journey into the New Service Development (NSD) practices of large organizations involved in business to business (B2B) …
(more)
▼ his master thesis is the outcome of a journey into the New
Service Development (NSD) practices of large organizations involved in business to business (B2B) innovation. The scope of the project is to generate new knowledge on the challenges that organizations face to engage business customers into their internal innovation processes. Research shows that, in B2B settings, customer involvement is one of the critical success factors for meaningful
service innovation. Structuring such engagements bring to less uncertain results. In collaboration with the Innovation Labs of ING Bank, the project applies a
service-centred
design approach to understand the barriers for smooth customer involvement in innovation, defining a new process to structure the early stages of development taking into account the experiences of the stakeholders involved. Different research activities were conducted within the case study in collaboration with innovators,
service designers, and front office professionals to explore the problem areas and define the most important challenges as experienced by professionals working on new
service development in the context of B2B corporate finance. The research, both in literature and in the case study, has provided a picture of the intrinsic complexity of these processes, especially in the fuzzy front end, which is usually experimental, chaotic, difficult to plan and unpredictable. The challenges highlighted from the research are linked to a current barrier present between innovation Labs and the front office department of the bank, which is the one directly involved in customer-facing activities. This barrier prevents the smooth involvement of customers in new
service development practices. Focusing on the challenges and using an iterative
design approach, I have developed a new process and the tools needed to structure collaboration between the front office department and the innovation Labs to ultimately support customer-centricity in the fuzzy front end of innovation.The concept proposed specifically focuses on the role of Relationship Managers as key elements to facilitate and sensitize clients on collaborative solution development. By creating a new way of working based on trust and transparency, relationship managers will be enabled to have a proactive approach towards innovation, supporting internal projects in reaching out to the bank’s clients base for co-creation. The final proposal is centred on three main points: Providing a structure and a way of working to facilitate collaboration between the innovation Labs and colleagues working in the front office with client-facing roles.Providing tools to support the new role of RMs as a facilitator of innovation practices and mediator between customers and initiatives. Providing a customer-centric approach to solution ideation that focuses on real contextual understanding of the client’s problems to define solutions that bring real value to customers. The tools presented in the process have been tested with front office professionals in the case…
Advisors/Committee Members: Nas, D.N. (mentor), Giaccardi, E. (graduation committee), Delft University of Technology (degree granting institution).
Subjects/Keywords: Service Design; New service Development; Innovation; B2B
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APA ·
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to Zotero / EndNote / Reference
Manager
APA (6th Edition):
Sapienza, D. (. (2020). Enhancing customer centricity in New Service Development in a business to business context. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:bd7d7c72-dd40-492c-990c-a2e32f9066bb
Chicago Manual of Style (16th Edition):
Sapienza, Dario (author). “Enhancing customer centricity in New Service Development in a business to business context.” 2020. Masters Thesis, Delft University of Technology. Accessed April 11, 2021.
http://resolver.tudelft.nl/uuid:bd7d7c72-dd40-492c-990c-a2e32f9066bb.
MLA Handbook (7th Edition):
Sapienza, Dario (author). “Enhancing customer centricity in New Service Development in a business to business context.” 2020. Web. 11 Apr 2021.
Vancouver:
Sapienza D(. Enhancing customer centricity in New Service Development in a business to business context. [Internet] [Masters thesis]. Delft University of Technology; 2020. [cited 2021 Apr 11].
Available from: http://resolver.tudelft.nl/uuid:bd7d7c72-dd40-492c-990c-a2e32f9066bb.
Council of Science Editors:
Sapienza D(. Enhancing customer centricity in New Service Development in a business to business context. [Masters Thesis]. Delft University of Technology; 2020. Available from: http://resolver.tudelft.nl/uuid:bd7d7c72-dd40-492c-990c-a2e32f9066bb
8.
Guo, Yujie.
Canect: Matching You the Best-fit Translation Service.
Degree: MA, Design, 2011, University of Kansas
URL: http://hdl.handle.net/1808/10478
► In this thesis, a new service: Canect is designed to challenge the problems of current translation service providing. Briefly speaking, Canect is a service that…
(more)
▼ In this thesis, a new
service: Canect is designed to challenge the problems of current translation
service providing. Briefly speaking, Canect is a
service that helps international travelers and companies to find and manage the best-fit translation services. While the traditional translation
service industry staying in the black box, Canect is designed to be more transparent, flexible and reliable. It will improve the translation
service experience from the early stage to the end evaluation stage. To limit the language scope, this project will focus on English speaker who seek Chinese translation services. The
design process followed a typical interaction
design process including
design research, user needs mining, personal and scenario development, prototyping and evaluation.
Advisors/Committee Members: Branham, Richard (advisor), Eckersley, Michael (cmtemember), Mishra, Sanjay (cmtemember), Shellhorn, Jeremy (cmtemember).
Subjects/Keywords: Design; Chinese english; Interaction design; Matching service; Service design; Translation
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APA (6th Edition):
Guo, Y. (2011). Canect: Matching You the Best-fit Translation Service. (Masters Thesis). University of Kansas. Retrieved from http://hdl.handle.net/1808/10478
Chicago Manual of Style (16th Edition):
Guo, Yujie. “Canect: Matching You the Best-fit Translation Service.” 2011. Masters Thesis, University of Kansas. Accessed April 11, 2021.
http://hdl.handle.net/1808/10478.
MLA Handbook (7th Edition):
Guo, Yujie. “Canect: Matching You the Best-fit Translation Service.” 2011. Web. 11 Apr 2021.
Vancouver:
Guo Y. Canect: Matching You the Best-fit Translation Service. [Internet] [Masters thesis]. University of Kansas; 2011. [cited 2021 Apr 11].
Available from: http://hdl.handle.net/1808/10478.
Council of Science Editors:
Guo Y. Canect: Matching You the Best-fit Translation Service. [Masters Thesis]. University of Kansas; 2011. Available from: http://hdl.handle.net/1808/10478
Delft University of Technology
9.
Roudman, P.V. (author).
Transforming product oriented businesses towards service providers: A case study of service design at Siemens Cranes.
Degree: 2013, Delft University of Technology
URL: http://resolver.tudelft.nl/uuid:f4506b8d-aee2-424e-be6e-74f9ca63df1b
► Although in a service economy a large portion of the gross domestic product is the result of rendered services, some sectors or business clusters are…
(more)
▼ Although in a service economy a large portion of the gross domestic product is the result of rendered services, some sectors or business clusters are only lately witnessing the emergence of service provisioning in their industries. In the case of Siemens Cranes, which primary focusses on large crane projects and the sale of electrical subsystems, an increase in the need for additional service is currently being witnessed in the container cranes industry. Specifically the end users, in this case the container terminals, are requiring additional service in order to improve their overall efficiency and effectiveness of their core business. Although selling both goods and services can be pursued by a single firm, providing services differs from selling goods. Providing services requires different strategies, processes and methods in order to develop, manage, sell and innovate services. The goal of this thesis is to increase the understanding of redesigning services by researching current business models and the needs of the end users in order to ultimately create a competitive service through the service dominant perspective.
Systems Engineering, Policy Analysis and Management
Information and Communication Technology
Technology, Policy and Management
Advisors/Committee Members: Tan, Y. (mentor), Bouwman, W.A.G.A. (mentor), Lukosch, S.G. (mentor), Solaimani, S. (mentor).
Subjects/Keywords: Service Dominant Logic; Service Engineering; Service Design; User Centric Design; Service Blueprint
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APA (6th Edition):
Roudman, P. V. (. (2013). Transforming product oriented businesses towards service providers: A case study of service design at Siemens Cranes. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:f4506b8d-aee2-424e-be6e-74f9ca63df1b
Chicago Manual of Style (16th Edition):
Roudman, P V (author). “Transforming product oriented businesses towards service providers: A case study of service design at Siemens Cranes.” 2013. Masters Thesis, Delft University of Technology. Accessed April 11, 2021.
http://resolver.tudelft.nl/uuid:f4506b8d-aee2-424e-be6e-74f9ca63df1b.
MLA Handbook (7th Edition):
Roudman, P V (author). “Transforming product oriented businesses towards service providers: A case study of service design at Siemens Cranes.” 2013. Web. 11 Apr 2021.
Vancouver:
Roudman PV(. Transforming product oriented businesses towards service providers: A case study of service design at Siemens Cranes. [Internet] [Masters thesis]. Delft University of Technology; 2013. [cited 2021 Apr 11].
Available from: http://resolver.tudelft.nl/uuid:f4506b8d-aee2-424e-be6e-74f9ca63df1b.
Council of Science Editors:
Roudman PV(. Transforming product oriented businesses towards service providers: A case study of service design at Siemens Cranes. [Masters Thesis]. Delft University of Technology; 2013. Available from: http://resolver.tudelft.nl/uuid:f4506b8d-aee2-424e-be6e-74f9ca63df1b
Rochester Institute of Technology
10.
Kasetsuwan, Rit.
Eco battery exchange system.
Degree: School of Design (CIAS), 1992, Rochester Institute of Technology
URL: https://scholarworks.rit.edu/theses/6309
None provided.
Advisors/Committee Members: Sias, Jim.Subjects/Keywords: Service design
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APA (6th Edition):
Kasetsuwan, R. (1992). Eco battery exchange system. (Thesis). Rochester Institute of Technology. Retrieved from https://scholarworks.rit.edu/theses/6309
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Kasetsuwan, Rit. “Eco battery exchange system.” 1992. Thesis, Rochester Institute of Technology. Accessed April 11, 2021.
https://scholarworks.rit.edu/theses/6309.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Kasetsuwan, Rit. “Eco battery exchange system.” 1992. Web. 11 Apr 2021.
Vancouver:
Kasetsuwan R. Eco battery exchange system. [Internet] [Thesis]. Rochester Institute of Technology; 1992. [cited 2021 Apr 11].
Available from: https://scholarworks.rit.edu/theses/6309.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Kasetsuwan R. Eco battery exchange system. [Thesis]. Rochester Institute of Technology; 1992. Available from: https://scholarworks.rit.edu/theses/6309
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Delft University of Technology
11.
Coutsoucos, A. (author).
Livework Foundry: A service design approach to startup development.
Degree: 2017, Delft University of Technology
URL: http://resolver.tudelft.nl/uuid:815e7050-0265-47bd-a879-882ee3e7fc90
► This project was commissioned by Livework Rotterdam with the intent of designing a new service value proposition to offer to clients. This new service would…
(more)
▼ This project was commissioned by Livework Rotterdam with the intent of designing a new service value proposition to offer to clients. This new service would have to support large companies in developing disruptive startups through a service design approach. Research was conducted to explore three core topics: companies’ barriers to disruptive innovation, outsourcing innovation and design as entrepreneurship. Next to that, a case study that prototyped this type of project was followed to get insights on the process, on the capabilities and on the approach used. The insights from the research together with the reflections on the case study were synthetised in the design of the Foundry. The Foundry is a new service by Livework that guides clients through the concepting, designing and development of a startup. At the Foundry, Livework’s hybrid expertise of service and business design is put to practice in the entrepreneurial task of building a fully functioning startup for the client. Livework provides process and methods expertise while the client provides field expertise to help them set and reach their strategic goals. In a six phases process the Foundry gives the opportunity of learning a service design approach to entrepreneurship while designing and developing an innovative, customer-centred, holistic and integrated startup.
Industrial Design Engineering
Design Engineering
Advisors/Committee Members: Oberdorf, J. (mentor), Calabretta, G. (mentor), Roscam Abbing, E. (mentor).
Subjects/Keywords: startup; service design; entrepreneurship
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APA (6th Edition):
Coutsoucos, A. (. (2017). Livework Foundry: A service design approach to startup development. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:815e7050-0265-47bd-a879-882ee3e7fc90
Chicago Manual of Style (16th Edition):
Coutsoucos, A (author). “Livework Foundry: A service design approach to startup development.” 2017. Masters Thesis, Delft University of Technology. Accessed April 11, 2021.
http://resolver.tudelft.nl/uuid:815e7050-0265-47bd-a879-882ee3e7fc90.
MLA Handbook (7th Edition):
Coutsoucos, A (author). “Livework Foundry: A service design approach to startup development.” 2017. Web. 11 Apr 2021.
Vancouver:
Coutsoucos A(. Livework Foundry: A service design approach to startup development. [Internet] [Masters thesis]. Delft University of Technology; 2017. [cited 2021 Apr 11].
Available from: http://resolver.tudelft.nl/uuid:815e7050-0265-47bd-a879-882ee3e7fc90.
Council of Science Editors:
Coutsoucos A(. Livework Foundry: A service design approach to startup development. [Masters Thesis]. Delft University of Technology; 2017. Available from: http://resolver.tudelft.nl/uuid:815e7050-0265-47bd-a879-882ee3e7fc90
Georgia Tech
12.
Arsik, Idil.
Investigations into effectively moving people and goods.
Degree: PhD, Industrial and Systems Engineering, 2020, Georgia Tech
URL: http://hdl.handle.net/1853/63610
► In this thesis,we investigate practical methods to move people and goods effectively on the road network. In the first part of this thesis, we focus…
(more)
▼ In this thesis,we investigate practical methods to move people and goods effectively on the road network. In the first part of this thesis, we focus on route guidance for the movement of people while in the second part we focus on the movement of goods by investigating the two main aspects of
service network
design: flow and resource planning. In Chapter 2, we introduce a centralized proactive route guidance approach motivated by the anticipated introduction of autonomous vehicles which, with full adoption, can create an environment in which a specific origin-destination path can be assigned to each self-driving vehicle and in which that vehicle will follow the assigned path. Our approach integrates a system perspective, i.e., minimizing congestion, and a user perspective, i.e., minimizing inconvenience. As a
design choice, we only solve linear program which is more likely to scale well and be of practical use. The linear structure of our models allows us to derive theoretical properties. In particular, we show that for the problem of minimizing maximum arc utilization, which is used as a measure of congestion in a road network, results analogous to those well-known for the maximum flow problem, e.g., the max flow-min cut theorem, can be derived. In Chapter 3, we focus on cost-effective routing of commodities on a line-haul network from its origin to its destination while meeting tight
service requirements, satisfying operational constraints and minimizing transportation costs. We introduce a marginal cost path-based greedy heuristic that works with a partially time-expanded network to solve large scale real-life instances found in practice. Our approach involves two consolidation improvement heuristics and novel use of iterative refinement within the greedy heuristic to obtain a continuous-time feasible
service network
design. In Chapter 4, we analyze the value of outsourcing transportation for different negotiated prices with contractors and,while doing so, explicitly account for driver considerations. We introduce a depth-first search algorithm to generate a set of time-feasible cycles of chosen length in terms of the number of dispatches that covers a set of planned dispatches in a given load plan, where dispatches can be connected by empty travel. When generating cycles, we respect the company specific rules and hours-of-
service regulations that ensure road safety and prevent fatigue related accidents. We solve an integer programming model that identifies a subset of company cycles (and contractor cycles and one-way moves if the outsourcing option is available) that maximizes the cost savings over the (unrealistic) scenario in which company drivers perform a one-way move and return empty. When a company only performs out-and-back cycles, we efficiently choose the set of cycles by solving bipartite matching problem for each out-and-back lane pair separately.
Advisors/Committee Members: Savelsbergh, Martin W. P. (advisor), Erera, Alan L. (committee member), Boland, Natashia (committee member), Toriello, Alejandro (committee member), Resende, Mauricio G. C. (committee member).
Subjects/Keywords: Route guidance; Service network design
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APA ·
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APA (6th Edition):
Arsik, I. (2020). Investigations into effectively moving people and goods. (Doctoral Dissertation). Georgia Tech. Retrieved from http://hdl.handle.net/1853/63610
Chicago Manual of Style (16th Edition):
Arsik, Idil. “Investigations into effectively moving people and goods.” 2020. Doctoral Dissertation, Georgia Tech. Accessed April 11, 2021.
http://hdl.handle.net/1853/63610.
MLA Handbook (7th Edition):
Arsik, Idil. “Investigations into effectively moving people and goods.” 2020. Web. 11 Apr 2021.
Vancouver:
Arsik I. Investigations into effectively moving people and goods. [Internet] [Doctoral dissertation]. Georgia Tech; 2020. [cited 2021 Apr 11].
Available from: http://hdl.handle.net/1853/63610.
Council of Science Editors:
Arsik I. Investigations into effectively moving people and goods. [Doctoral Dissertation]. Georgia Tech; 2020. Available from: http://hdl.handle.net/1853/63610
Delft University of Technology
13.
Hendrikx, Rosa (author).
A service design vision for air-rail journeys: Stimulating travellers to make a more sustainable choice by integrating international trains and flights.
Degree: 2021, Delft University of Technology
URL: http://resolver.tudelft.nl/uuid:69d32903-cf7b-426e-9bf1-9715a42c469f
► Concerns regarding the environmental impact of the aviation sector areincreasing. Especially short distance flights within Europe are criticized,since these itineraries could be replaced by more…
(more)
▼ Concerns regarding the environmental impact of the aviation sector areincreasing. Especially short distance flights within Europe are criticized,since these itineraries could be replaced by more sustainable alternatives,namely international trains. More specifically, international trains combinedwith long distance flights, the air-rail journey, could be a sustainablealternative for the multi-leg flight. This graduation project explores whatis needed to make a shift from multi-leg flights to air-rail journeys withinEurope in 2030.The project is executed within the Seamless Personal Mobility Lab.Partners of the project are NS International, Schiphol Group, KLM RoyalDutch Airlines and the Ministry of Infrastructure and Water management.The stakeholders are involved during the entire project. Above all, theproject took an use-centered approach, which means that the user’sperspective is leading. The project explores how the future air-rail journeycould truly address the needs and wishes of the international air-railtraveller.The goal of the project is to create a
design vision for air-rail journeys, thatfacilitates in creating a seamless travel experience between planes andinternational trains within Europe. To create this
design vision, researchregarding the rationale, steps & patterns, users and stakeholders isconducted. This creates understanding of the needs, wishes and currentproblems surrounding air-rail journeys.Based upon the user research, the needs of international air-rail travellerscan be defined with the use of six need-based personas: The determinedsurvivor, the vulnerable rookie, the self-sufficient manager, the peacefulcollaborator, the spontaneous adventurer and the certainty seeker. heanalysis shows that international trains and flights are not well integrated,which makes the system hard to access, results in an incoherent serviceand creates an uncertain travel experience. This negatively influences thechoice for a more sustainable alternative than the air-air journey.Based upon the gathered insights, a
design vision for future air-rail journeyis designed. First a concept vision is created, which is evaluated with usersand stakeholders. After that, the final
service design vision of the AirRailAlliance is developed, based upon the gathered insights.The AirRail Alliance aims to unify air and rail, stimulates travellers to choosefor air-rail and assures them about and throughout the journey. By creatinga fair choice and providing a comfortable transfer and coherent services,the
service aims to stimulate international air-rail travellers to choose forair-rail journeys instead of multi-leg flights. The AirRail alliance integratesservices, provides continuous guidance and manages disruptions over theentire journey. The traveller should experience this collaboration betweentrain operators and airlines, in the feeling of one coherent and unifiedjourney. Ultimately, continuous guidance, support and integrated disruptionmanagement should result in a feeling that nothing can go wrong, thefeeling of…
Advisors/Committee Members: van Kuijk, J.I. (mentor), Hiemstra-van Mastrigt, S. (mentor), Delft University of Technology (degree granting institution).
Subjects/Keywords: Air-rail; Substitution; Service Design
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APA (6th Edition):
Hendrikx, R. (. (2021). A service design vision for air-rail journeys: Stimulating travellers to make a more sustainable choice by integrating international trains and flights. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:69d32903-cf7b-426e-9bf1-9715a42c469f
Chicago Manual of Style (16th Edition):
Hendrikx, Rosa (author). “A service design vision for air-rail journeys: Stimulating travellers to make a more sustainable choice by integrating international trains and flights.” 2021. Masters Thesis, Delft University of Technology. Accessed April 11, 2021.
http://resolver.tudelft.nl/uuid:69d32903-cf7b-426e-9bf1-9715a42c469f.
MLA Handbook (7th Edition):
Hendrikx, Rosa (author). “A service design vision for air-rail journeys: Stimulating travellers to make a more sustainable choice by integrating international trains and flights.” 2021. Web. 11 Apr 2021.
Vancouver:
Hendrikx R(. A service design vision for air-rail journeys: Stimulating travellers to make a more sustainable choice by integrating international trains and flights. [Internet] [Masters thesis]. Delft University of Technology; 2021. [cited 2021 Apr 11].
Available from: http://resolver.tudelft.nl/uuid:69d32903-cf7b-426e-9bf1-9715a42c469f.
Council of Science Editors:
Hendrikx R(. A service design vision for air-rail journeys: Stimulating travellers to make a more sustainable choice by integrating international trains and flights. [Masters Thesis]. Delft University of Technology; 2021. Available from: http://resolver.tudelft.nl/uuid:69d32903-cf7b-426e-9bf1-9715a42c469f
Queensland University of Technology
14.
Sartori Do Amaral, Carla.
Exploring the relationships between design & public libraries through the lens of service design.
Degree: 2016, Queensland University of Technology
URL: http://eprints.qut.edu.au/92560/
► Design is ubiquitous to the life of contemporary societies and key to their progress, but for some, it is an elitist concept. This thesis investigates…
(more)
▼ Design is ubiquitous to the life of contemporary societies and key to their progress, but for some, it is an elitist concept. This thesis investigates the role of public libraries contribution to the general public's understanding of 'Design'.
This study compared participants views in the context of State Libraries in two cities: Brisbane and Curitiba. Findings revealed that exploring four new aspects in the Development and Deliver Stages of a service design framework for public libraries can be an effective tool to enhance people's access and experiences of Design, and ultimately, it can contribute to the democratization of design.
Subjects/Keywords: service design; design; public library; democratisation; colonisation
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APA ·
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Export
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APA (6th Edition):
Sartori Do Amaral, C. (2016). Exploring the relationships between design & public libraries through the lens of service design. (Thesis). Queensland University of Technology. Retrieved from http://eprints.qut.edu.au/92560/
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Sartori Do Amaral, Carla. “Exploring the relationships between design & public libraries through the lens of service design.” 2016. Thesis, Queensland University of Technology. Accessed April 11, 2021.
http://eprints.qut.edu.au/92560/.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Sartori Do Amaral, Carla. “Exploring the relationships between design & public libraries through the lens of service design.” 2016. Web. 11 Apr 2021.
Vancouver:
Sartori Do Amaral C. Exploring the relationships between design & public libraries through the lens of service design. [Internet] [Thesis]. Queensland University of Technology; 2016. [cited 2021 Apr 11].
Available from: http://eprints.qut.edu.au/92560/.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Sartori Do Amaral C. Exploring the relationships between design & public libraries through the lens of service design. [Thesis]. Queensland University of Technology; 2016. Available from: http://eprints.qut.edu.au/92560/
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Queensland University of Technology
15.
Sartori Do Amaral, Carla.
Exploring the relationships between design and public libraries through the lens of service design.
Degree: 2016, Queensland University of Technology
URL: http://eprints.qut.edu.au/92608/
► Design is ubiquitous to the life of contemporary societies and key to their progress, but for some, it is an elitist concept. This thesis investigates…
(more)
▼ Design is ubiquitous to the life of contemporary societies and key to their progress, but for some, it is an elitist concept. This thesis investigates the role of public libraries contribution to the general public's understanding of "Design".
This study compared participants views in the context of State Libraries in two cities: Brisbane and Curitiba. Findings revealed that exploring four new aspects in the Development and Deliver Stages of a service design framework for public libraries can be an effective tool to enhance people"s access and experiences of Design, and ultimately, it can contribute to the democratisation of design.
Subjects/Keywords: service design; design; public library; democratisation; colonisation
Record Details
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Record Details
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❌
APA ·
Chicago ·
MLA ·
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CSE |
Export
to Zotero / EndNote / Reference
Manager
APA (6th Edition):
Sartori Do Amaral, C. (2016). Exploring the relationships between design and public libraries through the lens of service design. (Thesis). Queensland University of Technology. Retrieved from http://eprints.qut.edu.au/92608/
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Sartori Do Amaral, Carla. “Exploring the relationships between design and public libraries through the lens of service design.” 2016. Thesis, Queensland University of Technology. Accessed April 11, 2021.
http://eprints.qut.edu.au/92608/.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Sartori Do Amaral, Carla. “Exploring the relationships between design and public libraries through the lens of service design.” 2016. Web. 11 Apr 2021.
Vancouver:
Sartori Do Amaral C. Exploring the relationships between design and public libraries through the lens of service design. [Internet] [Thesis]. Queensland University of Technology; 2016. [cited 2021 Apr 11].
Available from: http://eprints.qut.edu.au/92608/.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Sartori Do Amaral C. Exploring the relationships between design and public libraries through the lens of service design. [Thesis]. Queensland University of Technology; 2016. Available from: http://eprints.qut.edu.au/92608/
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Carnegie Mellon University
16.
Mendoza, Gretchen Marie.
Fostering trust in technical services through integrated, collaborative and contextual learning.
Degree: 2011, Carnegie Mellon University
URL: http://repository.cmu.edu/theses/23
► Trust is an intrinsic component of any loyal “consumer friendship” between customers and service providers, and is a by-product of shared understanding. Nowhere is the…
(more)
▼ Trust is an intrinsic component of any loyal “consumer friendship” between customers and service providers, and is a by-product of shared understanding. Nowhere is the notion of trust more relevant than in technical service—such as professional legal practice, architecture, medical care and auto repair—where the primary commodities exchanged are specialized knowledge, equipment and skills. A common challenge in dialogue between expert providers and novice customers in this context is meaningful sharing of technical information. A successful exchange requires care in representation, language, attitude, delivery and timing. Furthermore, with communication breakdowns, trust falters, and business relationships run the risk of falling apart.
Rather than relying on simple transactional exchanges of information in service, a customer’s journey could be enriched by framing service touchpoints as individual opportunities for learning. Learning activities occur in everyday life via interactions with society, artifacts or programs, and often involve the pursuit of knowledge or skills without the structure of a formal curriculum. This study explores how learning might function as a channel for strengthening multi-faceted trust relations in service through integration into programs and artifacts.
In this project, an auto repair shop was investigated as a case study in technical service, given its long inglorious history of customer mistrust. Through exploration in the context of a local mechanic shop, prototypes for experiential and transformative service learning were implemented, tested, and re-shaped into a four-part framework designed to improve technical communications
Subjects/Keywords: service design; design for learning; communication planning
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Manager
APA (6th Edition):
Mendoza, G. M. (2011). Fostering trust in technical services through integrated, collaborative and contextual learning. (Thesis). Carnegie Mellon University. Retrieved from http://repository.cmu.edu/theses/23
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Mendoza, Gretchen Marie. “Fostering trust in technical services through integrated, collaborative and contextual learning.” 2011. Thesis, Carnegie Mellon University. Accessed April 11, 2021.
http://repository.cmu.edu/theses/23.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Mendoza, Gretchen Marie. “Fostering trust in technical services through integrated, collaborative and contextual learning.” 2011. Web. 11 Apr 2021.
Vancouver:
Mendoza GM. Fostering trust in technical services through integrated, collaborative and contextual learning. [Internet] [Thesis]. Carnegie Mellon University; 2011. [cited 2021 Apr 11].
Available from: http://repository.cmu.edu/theses/23.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Mendoza GM. Fostering trust in technical services through integrated, collaborative and contextual learning. [Thesis]. Carnegie Mellon University; 2011. Available from: http://repository.cmu.edu/theses/23
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Delft University of Technology
17.
Vijfvinkel, Michaël (author).
Designing a service for the management and prevention of periprosthetic joint infection cases.
Degree: 2018, Delft University of Technology
URL: http://resolver.tudelft.nl/uuid:0ac9e92f-38ec-4d24-bc99-e320ec8af10c
► This thesis describes the design process of a service/tool for the management and prevention of periprosthetic joint infection (PJI) cases. PJI is a complication that…
(more)
▼ This thesis describes the design process of a service/tool for the management and prevention of periprosthetic joint infection (PJI) cases. PJI is a complication that follows total joint replacement and is devastating for the patient. It causes physical and mental strain and the patient's health never returns to close to what it was prior to the complication. It furthermore lays a financial burden on hospitals and society. The assignment for this thesis is initiated by Zimmer Biomet, the leading manufacturer for orthopaedic medical devices and joint prostheses. It is expected that providing services and tools that aid in the management and prevention of PJI cases will become a future strategy of Zimmer Biomet. The research in this thesis defines that the biggest problem concerning the management and prevention of PJI cases is the presence of a knowledge gap between guidelines defined by experts and appliable knowledge by staff. The multidisciplinary team (MDT) dashboard is a solution to this problem. This dashboard aids in the diagnosis and decision for treatment method of PJI cases. It is used both prior to and during the MDT meeting, which is a meeting during which a team of physicians from varying disciplines discuss PJI cases to arrive to a just diagnosis and optimal decisions for treatment methods. The dashboard provides visual aids, to help all members communicate their substantiation and to ensure that every aspect is discussed. It furthermore gives a non-binding advice, based on the patient data and guidelines developped by PJI experts. A digital prototype of the dashboard and a strategy are also presented. After validation of both these elements, further elaboration is given on the technical and organisational implementation of the dashboard, into hospitals. It is concluded that the dashboard is feasible, desirable and viable and that it will aid in the management and prevention of PJI cases. Next to aiding surgeons and MDT members, it will improve patient outcome and will serve an economic and societal goal. It is therefore recommended that Zimmer Biomet continues the development and pursues the implementation of the dashboard.
Strategic Product Design
Advisors/Committee Members: Beekman, Quiel (mentor), Albayrak, Armagan (mentor), Bodewes, Hilbrand (graduation committee), Delft University of Technology (degree granting institution).
Subjects/Keywords: Healthcare; Design; Innovation management; Implementation; Service design
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APA (6th Edition):
Vijfvinkel, M. (. (2018). Designing a service for the management and prevention of periprosthetic joint infection cases. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:0ac9e92f-38ec-4d24-bc99-e320ec8af10c
Chicago Manual of Style (16th Edition):
Vijfvinkel, Michaël (author). “Designing a service for the management and prevention of periprosthetic joint infection cases.” 2018. Masters Thesis, Delft University of Technology. Accessed April 11, 2021.
http://resolver.tudelft.nl/uuid:0ac9e92f-38ec-4d24-bc99-e320ec8af10c.
MLA Handbook (7th Edition):
Vijfvinkel, Michaël (author). “Designing a service for the management and prevention of periprosthetic joint infection cases.” 2018. Web. 11 Apr 2021.
Vancouver:
Vijfvinkel M(. Designing a service for the management and prevention of periprosthetic joint infection cases. [Internet] [Masters thesis]. Delft University of Technology; 2018. [cited 2021 Apr 11].
Available from: http://resolver.tudelft.nl/uuid:0ac9e92f-38ec-4d24-bc99-e320ec8af10c.
Council of Science Editors:
Vijfvinkel M(. Designing a service for the management and prevention of periprosthetic joint infection cases. [Masters Thesis]. Delft University of Technology; 2018. Available from: http://resolver.tudelft.nl/uuid:0ac9e92f-38ec-4d24-bc99-e320ec8af10c
Rochester Institute of Technology
18.
Zhou, Zhuoyi.
Inclusive Public Terminal Device Design: A Self-service Ticket Vending System.
Degree: MFA, School of Design (CAD), 2020, Rochester Institute of Technology
URL: https://scholarworks.rit.edu/theses/10554
► As information and communication technologies continue to be integrated into every aspect of people's daily lives, a wide variety of public terminal devices that…
(more)
▼ As information and communication technologies continue to be integrated into every aspect of people's daily lives, a wide variety of public terminal devices that provide self-
service have begun to emerge in a variety of public spaces. Its rapid development covers a wide range of industries, including banking and finance, medical services, transportation, and tourism. Self-
service terminals have gradually replaced manual services with their high efficiency, speed, and low cost. At first, the self-
service is designed to reduce the burden on manual
service and, it is efficient and can bring more benefits to the business. Under such conditions how to solve more problems in a faster way becomes the primary influence factor for self-
service. Currently, Consumers’ attitudes toward consumption have gradually shifted from pragmatism to hedonism, which means consumers have higher requirements for the user experience of self-
service. A more user-friendly public transportation
service system needs to be designed to better serve users’ daily travel demand.
This thesis project will show a new metro self-
service ticket vending system designed based on the Chengdu metro. The author will
design a system that allows users to complete ticket purchases without resorting to the mobile phone map app. The system has main functions such as search destination/ buy tickets/ recharge metro card. The metro ticket generated by the system will be customized according to the destination and departure station, and specific information such as station name, transfer information, and approximate time will be recorded on it.
The project hopes to enable people who are familiar or unfamiliar with the city to use the subway self-
service system smoothly, reduce the frustration of users in the ticket purchase process, increase the pleasure of using the Chengdu metro, and deepen the friendly impression of the city.
Advisors/Committee Members: Adam Smith.
Subjects/Keywords: Inclusive design; Metro; Public service design; Self-service design; User interface design
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APA (6th Edition):
Zhou, Z. (2020). Inclusive Public Terminal Device Design: A Self-service Ticket Vending System. (Thesis). Rochester Institute of Technology. Retrieved from https://scholarworks.rit.edu/theses/10554
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Zhou, Zhuoyi. “Inclusive Public Terminal Device Design: A Self-service Ticket Vending System.” 2020. Thesis, Rochester Institute of Technology. Accessed April 11, 2021.
https://scholarworks.rit.edu/theses/10554.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Zhou, Zhuoyi. “Inclusive Public Terminal Device Design: A Self-service Ticket Vending System.” 2020. Web. 11 Apr 2021.
Vancouver:
Zhou Z. Inclusive Public Terminal Device Design: A Self-service Ticket Vending System. [Internet] [Thesis]. Rochester Institute of Technology; 2020. [cited 2021 Apr 11].
Available from: https://scholarworks.rit.edu/theses/10554.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Zhou Z. Inclusive Public Terminal Device Design: A Self-service Ticket Vending System. [Thesis]. Rochester Institute of Technology; 2020. Available from: https://scholarworks.rit.edu/theses/10554
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Delft University of Technology
19.
Jacobs, Maxime (author).
Designing a profitable reception service for PostNL.
Degree: 2020, Delft University of Technology
URL: http://resolver.tudelft.nl/uuid:8e43126c-9702-4d75-b184-5e97e223b6d3
► This graduation assignment was formulated with the idea in mind that PostNL would like to add a delivery service to their portfolio that enables them…
(more)
▼ This graduation assignment was formulated with the idea in mind that PostNL would like to add a delivery service to their portfolio that enables them to build a direct payment relationship with the consumer. This delivery service should focus on the ‘reception’ part of a parcel delivery in which the consumer experience plays a major role. The assignment was formulated as: “Design a delivery service from the perspective of a specified target group that PostNL can ask money for. The willingness to pay (WTP) for this service needs to be researched.” This assignment was split into three components: 1) Design a ‘reception-style’ delivery service; 2) Determine a target group, and 3) Make sure people are willing to pay for the service. The new delivery service is called Shift and allows crowdsourced deliverers to take over (a part of) a delivery according to the exact needs and wishes of a consumer. Consumers can order everything, at any time, anywhere. A service blueprint, a user interface design and a strategic roadmap were created to provide enough insight into the strategic opportunities and impact of Shift. Together, the deliverables provide a holistic view on the essence, the purpose and the possibilities of the service.
Strategic Product Design
Advisors/Committee Members: Price, R.A. (mentor), Delft University of Technology (degree granting institution).
Subjects/Keywords: service blueprint; Service blueprint; service design; Service design; user interface design; User interface design; strategic roadmap; Strategic roadmap; delivery service; Delivery service
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Manager
APA (6th Edition):
Jacobs, M. (. (2020). Designing a profitable reception service for PostNL. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:8e43126c-9702-4d75-b184-5e97e223b6d3
Chicago Manual of Style (16th Edition):
Jacobs, Maxime (author). “Designing a profitable reception service for PostNL.” 2020. Masters Thesis, Delft University of Technology. Accessed April 11, 2021.
http://resolver.tudelft.nl/uuid:8e43126c-9702-4d75-b184-5e97e223b6d3.
MLA Handbook (7th Edition):
Jacobs, Maxime (author). “Designing a profitable reception service for PostNL.” 2020. Web. 11 Apr 2021.
Vancouver:
Jacobs M(. Designing a profitable reception service for PostNL. [Internet] [Masters thesis]. Delft University of Technology; 2020. [cited 2021 Apr 11].
Available from: http://resolver.tudelft.nl/uuid:8e43126c-9702-4d75-b184-5e97e223b6d3.
Council of Science Editors:
Jacobs M(. Designing a profitable reception service for PostNL. [Masters Thesis]. Delft University of Technology; 2020. Available from: http://resolver.tudelft.nl/uuid:8e43126c-9702-4d75-b184-5e97e223b6d3
20.
HEDBERG, MOA.
Personlig service i köp- och säljprocessen.
Degree: Swedish School of Textiles, 2013, University of Borås
URL: http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17390
► Utöver de varor en modebutik erbjuder kunden är personlig service en viktig del av erbjudandet. En ökad konkurrens mellan företag kräver att de utvecklar…
(more)
▼ Utöver de varor en modebutik erbjuder kunden är personlig service en viktig del av erbjudandet. En ökad konkurrens mellan företag kräver att de utvecklar sig inom personlig service för att kunna skilja sig från konkurrenterna. Butikens personal bör ha rätt kompetens och vara säljinriktade för att klara av uppgiften att svara på kundens förväntningar gällande personlig service. Genom att fokusera på att leverera rätt servicekvalitet i kundens köpprocess kan lojala kunder skapas. Det är viktigt att all personal är medvetna om företagets servicepolicy då det är en grund för att kunna upprätthålla och utveckla en god servicekvalitet. Syftet med uppsatsen är att undersöka hur viktig en jeansbutiks personliga service är för kunden samt hur jeansbutiken kan arbeta med personlig service i köp- och säljprocessen. För att kunna svara på syftet genomfördes tre intervjuer med butikspersonal från jeansbutiken JC i Borås City. Utöver intervjuerna gjordes en kundundersökning med butikens kunder via en “på stan enkät”. Enkäten var utformad efter SERVQUAL-modellen, för att kunna mäta kvalitén på den personliga servicen i butiken. Intervjuerna gav väl utvecklade svar och visade att personalen arbetar med personlig service på ett bra sätt och att de får bra direktiv från organisationen om hur servicen kan levereras. Enkätundersökningen visade att personlig service är väldigt viktigt för alla kunder och även att den levereras på ett korrekt sätt i kundmötet. I den teoretiska referensramen beskrivs modeller, så som köptrappan, säljtrappan, SERVQUAL och Gap-modellen, då de passar bra till valet av ämne. Även beskrivningar om hantering av klagomål och reklamationer tas upp där samt beskrivningar om begreppet service. I slutsatsen besvaras de problemfrågor som tagits upp i problemformuleringen. Svaren är tydliga, besvarar syftet samt ger inspiration till vidare forskning.
Program: Butikschef, textil och mode
Subjects/Keywords: Modebutik; service; personlig service; servicekvalitet; kundmöte; servicepolicy; köpprocessen; kundbemötande; Design; Design
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APA (6th Edition):
HEDBERG, M. (2013). Personlig service i köp- och säljprocessen. (Thesis). University of Borås. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17390
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
HEDBERG, MOA. “Personlig service i köp- och säljprocessen.” 2013. Thesis, University of Borås. Accessed April 11, 2021.
http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17390.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
HEDBERG, MOA. “Personlig service i köp- och säljprocessen.” 2013. Web. 11 Apr 2021.
Vancouver:
HEDBERG M. Personlig service i köp- och säljprocessen. [Internet] [Thesis]. University of Borås; 2013. [cited 2021 Apr 11].
Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17390.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
HEDBERG M. Personlig service i köp- och säljprocessen. [Thesis]. University of Borås; 2013. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17390
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Delft University of Technology
21.
Bernards, Lotte (author).
Service roadmapping of Smart Care solutions: Towards the orthopedic care journey of the future.
Degree: 2020, Delft University of Technology
URL: http://resolver.tudelft.nl/uuid:971f4ce0-7c8f-4d78-bddc-39cad9b71094
► The implementation of digital innovations is becoming vital in the provision of healthcare. Only this way, issues concerning employee decline and increased demand for care…
(more)
▼ The implementation of digital innovations is becoming vital in the provision of healthcare. Only this way, issues concerning employee decline and increased demand for care can be tackled. Furthermore, it is seen as the key towards Person Centered Care, a concept where patients and health professionals act as partners. Many digital multi user innovations have already been developed to a conceptual level. However, the cohesion between these concepts and their future potential is yet under researched. This projects aims to investigate both, with a new
service model and
service roadmap as a result. A
service roadmap can be seen as a future timeline for the
service model and its supporting elements. The project tried to answer the following research question: ‘How can
service roadmapping enable an integrated
service delivery using digital healthcare innovations?’ Orthopedic care was used as a case study for this research, based on 41 concept demonstrators aimed at improving the orthopedic care journey. To answer the research question, a concept demonstrator analysis was performed, focusing on function, user and technology. This analysis showed that most concept demonstrators contained a
service model focusing on achieving patient self-management, by obtaining insight, in the form of an app-wearable combination. The user analysis showed that the patient, General Practitioner, Orthopedic surgeon and the Physiotherapist should be the multi user group. And finally, the technology analysis showed a need for technological enhancements in the concept demonstrator setup. Next to the concept research, research on the Orthopedic care context was performed, with special interest in treating hip Osteoarthritis. The research was focused on stakeholder explorations; both desk research and performing interviews in the field. Next to that, a trend research in both the socio-cultural and technological area was performed. This research highlighted the need for a shared learning aspect; both for the
service users and the
service itself. Furthermore, a need for enhanced personalisation, information and communication was found, with the preservation of the ‘human’ aspect. Based on this research as a whole, a selection of 13 concept features from the concept demonstrators was done. These form the basis of the
service model. It consists of an patient app, on body wearable and a plugin for health professionals, making it a multi user
service. The
service model will focus on providing information and feedback to all users in a personalised manner, about the patient status within the Osteoarthritis treatment. Furthermore, it allows for digital communication to occur. Future adjustments are primarily focused on improving the back end of the
service, by adopting shared learning with help of Artificial Intelligence. Ultimately, patient and health professional become partners in the Osteoarthritis treatment. To summarize both the drivers for innovation, the
service model setup and the back-end enablers in the context of time, a
service roadmap was…
Advisors/Committee Members: Simonse, LWL (mentor), Albayrak, Armagan (mentor), Delft University of Technology (degree granting institution).
Subjects/Keywords: Roadmapping; Service roadmapping; Healthcare; Service model; Research by design; Orthopedic care; osteoarthritis; Service design
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APA ·
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Manager
APA (6th Edition):
Bernards, L. (. (2020). Service roadmapping of Smart Care solutions: Towards the orthopedic care journey of the future. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:971f4ce0-7c8f-4d78-bddc-39cad9b71094
Chicago Manual of Style (16th Edition):
Bernards, Lotte (author). “Service roadmapping of Smart Care solutions: Towards the orthopedic care journey of the future.” 2020. Masters Thesis, Delft University of Technology. Accessed April 11, 2021.
http://resolver.tudelft.nl/uuid:971f4ce0-7c8f-4d78-bddc-39cad9b71094.
MLA Handbook (7th Edition):
Bernards, Lotte (author). “Service roadmapping of Smart Care solutions: Towards the orthopedic care journey of the future.” 2020. Web. 11 Apr 2021.
Vancouver:
Bernards L(. Service roadmapping of Smart Care solutions: Towards the orthopedic care journey of the future. [Internet] [Masters thesis]. Delft University of Technology; 2020. [cited 2021 Apr 11].
Available from: http://resolver.tudelft.nl/uuid:971f4ce0-7c8f-4d78-bddc-39cad9b71094.
Council of Science Editors:
Bernards L(. Service roadmapping of Smart Care solutions: Towards the orthopedic care journey of the future. [Masters Thesis]. Delft University of Technology; 2020. Available from: http://resolver.tudelft.nl/uuid:971f4ce0-7c8f-4d78-bddc-39cad9b71094
22.
Petrusson, Karin.
Unfold.
Degree: Industrial Design, 2020, University of Arts
URL: http://urn.kb.se/resolve?urn=urn:nbn:se:konstfack:diva-7500
► My degree work has been an exploration in what specific skills, knowledge and understandings that are needed in service design as a practice, in…
(more)
▼ My degree work has been an exploration in what specific skills, knowledge and understandings that are needed in service design as a practice, in order to successfully engage in complex contexts with multiple stakeholders, different relations, structures and regulations. In this investigation, I have been especially interested in the role of physical forms in a process where social structures are discussed and reshaped. With the ambition to create a learning process within this area I have, in collaboration with Förnyelselabbet, been part of a study in Malmö that focus on children and youth with migration experiences living in vulnerable housing situations. The study is done in collaboration with multiple actors such as City of Malmö, The Red Cross, Rädda Barnen, Unicef, Skåne Stadsmission, Sensus etc. These are actors that share the same goal to highlight needs and experiences amongst children and youths. In my work I have designed tools with the ambition to unfold and deepen the understanding of situations, meetings and objects that could enable a feeling of safety, comfort and joy when living in a vulnerable housing situation. In this context, I have recognized the importance of exploring the role of meeting points. For this purpose, I have used three objects; the slide; the sofa and the set table. As a result of this degree project I created something I call a material probe, a object with the function to visualise needs and trigger responses. This material probe captures three fundamental needs; a slide – the possibility for play and activity, a sofa – the possibility for gaining the feeling of safety and belonging, a table – the possibility for sharing experiences and information. By visualising and materialising these needs, I hope to create a discussion that unfolds challenges and promotes the children’s perspective. My work to narrow down the needs is based on multiple interviews and stories from children, youths and parents. The main question is what happens to the continued development process when research findings, needs and experiences are visualised. The main goal of this degree project has been to articulate and reflect on how service designers can combine knowledge within process design, institutional design and design of physical form. How service design as a practice can develop and if including physical forms and visualisations at a higher level in our work can help the development process forward.
Subjects/Keywords: Service design; design for social innovation; process design; institutional design; material probe; Design; Design
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APA (6th Edition):
Petrusson, K. (2020). Unfold. (Thesis). University of Arts. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:konstfack:diva-7500
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Petrusson, Karin. “Unfold.” 2020. Thesis, University of Arts. Accessed April 11, 2021.
http://urn.kb.se/resolve?urn=urn:nbn:se:konstfack:diva-7500.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Petrusson, Karin. “Unfold.” 2020. Web. 11 Apr 2021.
Vancouver:
Petrusson K. Unfold. [Internet] [Thesis]. University of Arts; 2020. [cited 2021 Apr 11].
Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:konstfack:diva-7500.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Petrusson K. Unfold. [Thesis]. University of Arts; 2020. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:konstfack:diva-7500
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Carnegie Mellon University
23.
Meier, Stephanie.
Diggin’ Independence: Women Working Toward Self-Sufficiency.
Degree: 2011, Carnegie Mellon University
URL: http://repository.cmu.edu/theses/24
► Women with young children are a growing population experiencing homelessness. Transitional housing services provide shelter and educational programming aimed at fostering the development of skills…
(more)
▼ Women with young children are a growing population experiencing homelessness. Transitional housing services provide shelter and educational programming aimed at fostering the development of skills necessary to attain and maintain basic needs.
Adagio Health’s transitional home, Healthy Start House (HSH) served as a case study in which to explore the intersection of design, service and social innovation. The metrics of success outlined by the county for HSH include attaining permanent housing and employment or education. Using a co-creative process, exploratory and generative research uncovered that the service had no clear route to assist the women to develop core competencies to meet the county’s metrics of success.
Rather than create a new extension of the current service, this design solution focuses on amplifying the resources and infrastructure already in place to improve the current service delivery. The solution includes an ideal plan for the HSH staff to work with the clients to comprehensively develop their core competencies, and an expanded view of how a money management system helps the clients meet the county’s metrics. We hypothesize, through this system, clients will re-enter society smoothly, armed with the skills and knowledge needed to provide for themselves and their children. While the design generated much enthusiasm from all stakeholders, the concept would benefit from further testing and iterations over a longer length of time to understand if it can, indeed, improve learning and performance outcomes and create sustained behavior change.
Subjects/Keywords: service design; social innovation; homelessness; service; participatory design; co-design; non-profit; women
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APA (6th Edition):
Meier, S. (2011). Diggin’ Independence: Women Working Toward Self-Sufficiency. (Thesis). Carnegie Mellon University. Retrieved from http://repository.cmu.edu/theses/24
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Meier, Stephanie. “Diggin’ Independence: Women Working Toward Self-Sufficiency.” 2011. Thesis, Carnegie Mellon University. Accessed April 11, 2021.
http://repository.cmu.edu/theses/24.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Meier, Stephanie. “Diggin’ Independence: Women Working Toward Self-Sufficiency.” 2011. Web. 11 Apr 2021.
Vancouver:
Meier S. Diggin’ Independence: Women Working Toward Self-Sufficiency. [Internet] [Thesis]. Carnegie Mellon University; 2011. [cited 2021 Apr 11].
Available from: http://repository.cmu.edu/theses/24.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Meier S. Diggin’ Independence: Women Working Toward Self-Sufficiency. [Thesis]. Carnegie Mellon University; 2011. Available from: http://repository.cmu.edu/theses/24
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
University of Cambridge
24.
Yip, Man Hang.
Healthcare product-service system characterisation - implications for design.
Degree: PhD, 2015, University of Cambridge
URL: https://www.repository.cam.ac.uk/handle/1810/249205https://www.repository.cam.ac.uk/bitstream/1810/249205/6/Thesis_Final_for_DSpace_Cambridge.pdf.txt
;
https://www.repository.cam.ac.uk/bitstream/1810/249205/7/Thesis_Final_for_DSpace_Cambridge.pdf.jpg
► The engineering design process transforms stakeholders’ needs and desires into design specifications. In this process, manufacturers make decisions that impact how much value can be…
(more)
▼ The engineering design process transforms stakeholders’ needs and desires into design specifications. In this process, manufacturers make decisions that impact how much value can be generated from a new product/service. Clear design specification can enhance the value of a product/service. This research study focuses on the engineering design process for systems of products and services - product-service systems (PSSs).
An unambiguous PSS classification could help manufacturers to produce clearer design specifications, however there is a lack of clear PSS classifications for engineering design. Existing classifications rely on an out-dated distinction between tangible objects as products, and everything else as a service, a division that inappropriately classifies digital products as services. To develop a coherent PSS classification, it is necessary to understand which characteristics of PSS can clarify its design specification.
This research addresses this problem by determining the PSS characteristics that are useful for clarifying the design specification. The research aims to develop a PSS characterisation scheme and explore how the scheme influences design specifications. To achieve these aims, case study and action research methods are employed.
This study has developed a PSS characterisation scheme that clarifies design specifications and a method to systematically apply this scheme, the PSS characterisation approach. This approach proves useful for practitioners to clarify design specifications, and has extended the application of the theory of technical systems to instruments supporting the engineering design process. The PSS characterisation scheme comprises four characteristics: customer perceived value level, ‘connectivity number’, type and degree of connectivity and configuration type. The scheme does not use the ‘tangibility’ distinction, but incorporates concepts of value creation and interdependencies within a PSS and between a PSS and its environment. This novel characterisation scheme contributes to the development of a PSS classification scheme for engineering design and also to the literature of PSS classifications.
Subjects/Keywords: Engineering design; Product-service system; Service design; Contextual influences on design specification
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APA (6th Edition):
Yip, M. H. (2015). Healthcare product-service system characterisation - implications for design. (Doctoral Dissertation). University of Cambridge. Retrieved from https://www.repository.cam.ac.uk/handle/1810/249205https://www.repository.cam.ac.uk/bitstream/1810/249205/6/Thesis_Final_for_DSpace_Cambridge.pdf.txt ; https://www.repository.cam.ac.uk/bitstream/1810/249205/7/Thesis_Final_for_DSpace_Cambridge.pdf.jpg
Chicago Manual of Style (16th Edition):
Yip, Man Hang. “Healthcare product-service system characterisation - implications for design.” 2015. Doctoral Dissertation, University of Cambridge. Accessed April 11, 2021.
https://www.repository.cam.ac.uk/handle/1810/249205https://www.repository.cam.ac.uk/bitstream/1810/249205/6/Thesis_Final_for_DSpace_Cambridge.pdf.txt ; https://www.repository.cam.ac.uk/bitstream/1810/249205/7/Thesis_Final_for_DSpace_Cambridge.pdf.jpg.
MLA Handbook (7th Edition):
Yip, Man Hang. “Healthcare product-service system characterisation - implications for design.” 2015. Web. 11 Apr 2021.
Vancouver:
Yip MH. Healthcare product-service system characterisation - implications for design. [Internet] [Doctoral dissertation]. University of Cambridge; 2015. [cited 2021 Apr 11].
Available from: https://www.repository.cam.ac.uk/handle/1810/249205https://www.repository.cam.ac.uk/bitstream/1810/249205/6/Thesis_Final_for_DSpace_Cambridge.pdf.txt ; https://www.repository.cam.ac.uk/bitstream/1810/249205/7/Thesis_Final_for_DSpace_Cambridge.pdf.jpg.
Council of Science Editors:
Yip MH. Healthcare product-service system characterisation - implications for design. [Doctoral Dissertation]. University of Cambridge; 2015. Available from: https://www.repository.cam.ac.uk/handle/1810/249205https://www.repository.cam.ac.uk/bitstream/1810/249205/6/Thesis_Final_for_DSpace_Cambridge.pdf.txt ; https://www.repository.cam.ac.uk/bitstream/1810/249205/7/Thesis_Final_for_DSpace_Cambridge.pdf.jpg
University of Pretoria
25.
Lubbe, Janel C.
A responsive
design strategy : tested in the Centurion licensing department to
serve as a national roll-out solution.
Degree: MInt(Prof), Architecture, 2014, University of Pretoria
URL: http://hdl.handle.net/2263/45274
► Interior design is more than just the design of spaces. It is the study of human activity, interaction, movement and spatial governance. These result in…
(more)
▼ Interior
design is more than just the
design of
spaces.
It is the study of human activity, interaction, movement
and spatial governance. These result in the user being
both
emotionally and physically involved in the interior.
Therefore
interior
design also allows for cooperation
between building and
user. However when this matter
of cooperation is overlooked the
negative effect falls
on the
service that the building provides
leading to a
negative user perception.
User perception is
currently not seen as a physical
parameter within an interior
condition; however it has a
big role to play in terms of how
public
service buildings
function. The interior spaces within the
current South
African public
service domain are prone to this lack
of
cooperation between building and user. As is evident
in
service delivery, there is no sharing of information
between
building and user leading to confusion,
frustration and an overall
negative perception of the
work that is being done there.
Many
different forms of analysis can be used to
determine where these
problems lie within the interior.
Using elements from other fields
of
design can add
layers of information enriching the
design
decisions
made through the interior
design solution.
By
overstepping the boundary between
Service Design
and interior
design, the designer delves into a unique
understanding of the
processes and associated
problems within the
service delivery, and
through this
understanding a more informed spatial solution can
be
developed.
Information visualization and interior
design work
hand
in hand as an instrument in presenting both problems
and
solutions in a way that the layman can understand.
In an industry
where information is lacking, finding new
streams of portraying it
could change user perception
in a positive way.
The investigation
of this problem will unfold in the
Tshwane Licencing Departments.
Four sites within this
study will be investigated namely,
Centurion, Waltloo,
Akasia and Rayton traffic departments. These
sites will
be analysed to decipher the core problems that they
share. The Centurion Licencing Department will be
the site used to
develop and test the proposed interior
intervention. This site is
an example of an interior with a
lack of cooperation due to its
misuse of interior space,
lack of wayfinding, circulation and
non-existent identity.
Through efficiency, pleasant experience and
providing
the user with all the information needed to complete
the process should allow for a cooperative interior
and therefore
a change in perception. Interior
Design
becomes the instrument to
realise pleasant-efficiency
for
service delivery. Even though
Interior
Design has
no control over the administrational aspects
of
service
delivery, it can shape the platform on which it is
delivered having a positive influence on both user and
service
provider.
Advisors/Committee Members: Karusseit, Catherine (advisor), Van der Wath, Elana (coadvisor).
Subjects/Keywords: Behaviour
design; Design
thinking; Service
design;
Uncooperative interiors; Public
service buildings; UCTD
Record Details
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APA ·
Chicago ·
MLA ·
Vancouver ·
CSE |
Export
to Zotero / EndNote / Reference
Manager
APA (6th Edition):
Lubbe, J. C. (2014). A responsive
design strategy : tested in the Centurion licensing department to
serve as a national roll-out solution. (Masters Thesis). University of Pretoria. Retrieved from http://hdl.handle.net/2263/45274
Chicago Manual of Style (16th Edition):
Lubbe, Janel C. “A responsive
design strategy : tested in the Centurion licensing department to
serve as a national roll-out solution.” 2014. Masters Thesis, University of Pretoria. Accessed April 11, 2021.
http://hdl.handle.net/2263/45274.
MLA Handbook (7th Edition):
Lubbe, Janel C. “A responsive
design strategy : tested in the Centurion licensing department to
serve as a national roll-out solution.” 2014. Web. 11 Apr 2021.
Vancouver:
Lubbe JC. A responsive
design strategy : tested in the Centurion licensing department to
serve as a national roll-out solution. [Internet] [Masters thesis]. University of Pretoria; 2014. [cited 2021 Apr 11].
Available from: http://hdl.handle.net/2263/45274.
Council of Science Editors:
Lubbe JC. A responsive
design strategy : tested in the Centurion licensing department to
serve as a national roll-out solution. [Masters Thesis]. University of Pretoria; 2014. Available from: http://hdl.handle.net/2263/45274
University of Cambridge
26.
Yip, Man Hang.
Healthcare product-service system characterisation : implications for design.
Degree: PhD, 2015, University of Cambridge
URL: https://doi.org/10.17863/CAM.14097
;
https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.659254
► The engineering design process transforms stakeholders’ needs and desires into design specifications. In this process, manufacturers make decisions that impact how much value can be…
(more)
▼ The engineering design process transforms stakeholders’ needs and desires into design specifications. In this process, manufacturers make decisions that impact how much value can be generated from a new product/service. Clear design specification can enhance the value of a product/service. This research study focuses on the engineering design process for systems of products and services - product-service systems (PSSs). An unambiguous PSS classification could help manufacturers to produce clearer design specifications, however there is a lack of clear PSS classifications for engineering design. Existing classifications rely on an out-dated distinction between tangible objects as products, and everything else as a service, a division that inappropriately classifies digital products as services. To develop a coherent PSS classification, it is necessary to understand which characteristics of PSS can clarify its design specification. This research addresses this problem by determining the PSS characteristics that are useful for clarifying the design specification. The research aims to develop a PSS characterisation scheme and explore how the scheme influences design specifications. To achieve these aims, case study and action research methods are employed. This study has developed a PSS characterisation scheme that clarifies design specifications and a method to systematically apply this scheme, the PSS characterisation approach. This approach proves useful for practitioners to clarify design specifications, and has extended the application of the theory of technical systems to instruments supporting the engineering design process. The PSS characterisation scheme comprises four characteristics: customer perceived value level, ‘connectivity number’, type and degree of connectivity and configuration type. The scheme does not use the ‘tangibility’ distinction, but incorporates concepts of value creation and interdependencies within a PSS and between a PSS and its environment. This novel characterisation scheme contributes to the development of a PSS classification scheme for engineering design and also to the literature of PSS classifications.
Subjects/Keywords: 620; Engineering design; Product-service system; Service design; Contextual influences on design specification
Record Details
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Record Details
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❌
APA ·
Chicago ·
MLA ·
Vancouver ·
CSE |
Export
to Zotero / EndNote / Reference
Manager
APA (6th Edition):
Yip, M. H. (2015). Healthcare product-service system characterisation : implications for design. (Doctoral Dissertation). University of Cambridge. Retrieved from https://doi.org/10.17863/CAM.14097 ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.659254
Chicago Manual of Style (16th Edition):
Yip, Man Hang. “Healthcare product-service system characterisation : implications for design.” 2015. Doctoral Dissertation, University of Cambridge. Accessed April 11, 2021.
https://doi.org/10.17863/CAM.14097 ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.659254.
MLA Handbook (7th Edition):
Yip, Man Hang. “Healthcare product-service system characterisation : implications for design.” 2015. Web. 11 Apr 2021.
Vancouver:
Yip MH. Healthcare product-service system characterisation : implications for design. [Internet] [Doctoral dissertation]. University of Cambridge; 2015. [cited 2021 Apr 11].
Available from: https://doi.org/10.17863/CAM.14097 ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.659254.
Council of Science Editors:
Yip MH. Healthcare product-service system characterisation : implications for design. [Doctoral Dissertation]. University of Cambridge; 2015. Available from: https://doi.org/10.17863/CAM.14097 ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.659254
27.
Lee, Jee Eun.
Story and Tangible Stories to better deliver Child Life Services.
Degree: M.F.A., Service Design, 2019, Savannah College of Art and Design
URL: http://ecollections.scad.edu/iii/cpro/DigitalItemViewPage.external?sp=1004627
► Bibliography: pages 68-74
"This paper explores how a story and the physical evidence of a story can impact on augmenting the delivery of Child Life…
(more)
▼ Bibliography: pages 68-74
"This paper explores how a story and the physical evidence of a story can impact on
augmenting the delivery of Child Life Services (CLS). Child Life Services is a program that aims
to support children suffering from medical conditions or their families’ in hospitals. By
acknowledging that Child Life Specialists provide story-based interventions, this thesis explores
how to empower the value of CLS and suggests co-creating physical evidence of stories. First, the service offering analysis proposed by Grönroos (2016) indicates physical
evidence of CLS, including servicescape stays at the peripheral level from the core value. The
project this thesis illustrates as a case study suggests making purposeful stories tangible to better
deliver Child Life Services in a unique way. This project went through many iterative phases of
the clinical pilot program, which will be discussed in the thesis. As operating unique storytelling
tools which are "Tangible Stories," Child Life Services will enhance their efficiency as well as an
overall experience of patient and family, which will ultimately augment the core value of CLS at
the same time. As a conclusion, the project is reflected based on Service-Dominant logic by Vargo
and Lusch (2016) as well as the value creation sphere by Grönroos and Voima (2013)."
Keywords: child life services, child life specialist, storytelling, physical evidence, pediatric care, patient’s experience, service-dominant logic, value co-creation, service design, healthcare design
Advisors/Committee Members: CHAIR: Viladas, Xenia, Manhaes, Mauricio, King, Kristen.
Subjects/Keywords: Thesis (M.F.A.) – Service Design; Savannah College of Art and Design – Department of Service Design
Record Details
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Record Details
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« Share
❌
APA ·
Chicago ·
MLA ·
Vancouver ·
CSE |
Export
to Zotero / EndNote / Reference
Manager
APA (6th Edition):
Lee, J. E. (2019). Story and Tangible Stories to better deliver Child Life Services. (Masters Thesis). Savannah College of Art and Design. Retrieved from http://ecollections.scad.edu/iii/cpro/DigitalItemViewPage.external?sp=1004627
Chicago Manual of Style (16th Edition):
Lee, Jee Eun. “Story and Tangible Stories to better deliver Child Life Services.” 2019. Masters Thesis, Savannah College of Art and Design. Accessed April 11, 2021.
http://ecollections.scad.edu/iii/cpro/DigitalItemViewPage.external?sp=1004627.
MLA Handbook (7th Edition):
Lee, Jee Eun. “Story and Tangible Stories to better deliver Child Life Services.” 2019. Web. 11 Apr 2021.
Vancouver:
Lee JE. Story and Tangible Stories to better deliver Child Life Services. [Internet] [Masters thesis]. Savannah College of Art and Design; 2019. [cited 2021 Apr 11].
Available from: http://ecollections.scad.edu/iii/cpro/DigitalItemViewPage.external?sp=1004627.
Council of Science Editors:
Lee JE. Story and Tangible Stories to better deliver Child Life Services. [Masters Thesis]. Savannah College of Art and Design; 2019. Available from: http://ecollections.scad.edu/iii/cpro/DigitalItemViewPage.external?sp=1004627
28.
Parker, John Gray.
A Service-Dominant Logical Case for the Repositioning of Money.
Degree: M.F.A., Service Design, 2019, Savannah College of Art and Design
URL: http://ecollections.scad.edu/iii/cpro/DigitalItemViewPage.external?sp=1004778
► Bibliographical references: pages 34-36
"Money, though generally physical in nature from a historical perspective, can be an abstract concept. This thesis examines the nature of…
(more)
▼ Bibliographical references: pages 34-36
"Money, though generally physical in nature from a historical perspective, can be an abstract
concept. This thesis examines the nature of money as a service through the comparative analysis
of the fields of service marketing, management and design, public policy design, and economics.
Additionally, it seeks to understand monetary policy from the perspective service-dominant
logic, and argues for the increased application of service-dominant logic and public service
dominant logic to public policy and monetary theory. Lastly, it presents an extension and update
to the service ecosystem tool for service analysis and design."
Keywords: service-dominant logic, public service-dominant logic, money, monetary policy,
service ecosystem, reserve currency, service design, service marketing
Advisors/Committee Members: CHAIR: Viladas, Xenia, Manhaes, Mauricio, Bowerman, James P..
Subjects/Keywords: Thesis (M.F.A.) – Service Design; Savannah College of Art and Design – Department of Service Design
Record Details
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❌
APA ·
Chicago ·
MLA ·
Vancouver ·
CSE |
Export
to Zotero / EndNote / Reference
Manager
APA (6th Edition):
Parker, J. G. (2019). A Service-Dominant Logical Case for the Repositioning of Money. (Masters Thesis). Savannah College of Art and Design. Retrieved from http://ecollections.scad.edu/iii/cpro/DigitalItemViewPage.external?sp=1004778
Chicago Manual of Style (16th Edition):
Parker, John Gray. “A Service-Dominant Logical Case for the Repositioning of Money.” 2019. Masters Thesis, Savannah College of Art and Design. Accessed April 11, 2021.
http://ecollections.scad.edu/iii/cpro/DigitalItemViewPage.external?sp=1004778.
MLA Handbook (7th Edition):
Parker, John Gray. “A Service-Dominant Logical Case for the Repositioning of Money.” 2019. Web. 11 Apr 2021.
Vancouver:
Parker JG. A Service-Dominant Logical Case for the Repositioning of Money. [Internet] [Masters thesis]. Savannah College of Art and Design; 2019. [cited 2021 Apr 11].
Available from: http://ecollections.scad.edu/iii/cpro/DigitalItemViewPage.external?sp=1004778.
Council of Science Editors:
Parker JG. A Service-Dominant Logical Case for the Repositioning of Money. [Masters Thesis]. Savannah College of Art and Design; 2019. Available from: http://ecollections.scad.edu/iii/cpro/DigitalItemViewPage.external?sp=1004778
29.
Basore, Murphy.
Mental Health On Campus: A strategic framework for connecting, engaging, and empowering students.
Degree: M.F.A., Service Design, 2019, Savannah College of Art and Design
URL: http://ecollections.scad.edu/iii/cpro/DigitalItemViewPage.external?sp=1004622
► Bibliography: pages 116-122
"College counseling centers have experienced a 60% increase in utilization over the past five years. The resources at the majority of centers…
(more)
▼ Bibliography: pages 116-122
"College counseling centers have experienced a 60% increase in utilization over the past
five years. The resources at the majority of centers are strained, though, causing them
to struggle to meet the demand. Researchers say the growing demand is due to the
rising prevalence of mental illness, causing more students to seek help. A stigma still
remains, though, and acts as a barrier to treatment for many. To make matters worse,
students’ concerns are increasing in complexity and severity. Crisis-related issues
specifically, have seen a significant upward trend for the eighth year in a row. Suicide is
now the second leading cause of death amongst college students. There are currently over 18.4 million students enrolled in colleges and universities in the
U.S. This puts college counseling centers in a position to have a significant impact on
the prevention, identification, and treatment of mental illness for millions of people. This
study explores ways in which a service design approach can aid college counseling
centers to better serve the increasing demand for services, continue reframing the
perspective on mental illness, and to better understand and address crisis-related
issues at the student body level as well as at scale via peer-to-peer engagement. A
significant portion of the research will focus on a specific counseling center, Counseling
and Student Support Services (CS3), at the Savannah College of Art and Design.
Working closely with CS3 allowed for a deeper understanding of the needs and
opportunities at hand."
Keywords: mental illness, college counseling centers, college students, crisis, stigma,
service design, CS3
Advisors/Committee Members: CHAIR: Manhaes, Mauricio, Corbett, Christopher, Viladas, Xenia.
Subjects/Keywords: Thesis (M.F.A.) – Service Design; Savannah College of Art and Design – Department of Service Design
Record Details
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❌
APA ·
Chicago ·
MLA ·
Vancouver ·
CSE |
Export
to Zotero / EndNote / Reference
Manager
APA (6th Edition):
Basore, M. (2019). Mental Health On Campus: A strategic framework for connecting, engaging, and empowering students. (Masters Thesis). Savannah College of Art and Design. Retrieved from http://ecollections.scad.edu/iii/cpro/DigitalItemViewPage.external?sp=1004622
Chicago Manual of Style (16th Edition):
Basore, Murphy. “Mental Health On Campus: A strategic framework for connecting, engaging, and empowering students.” 2019. Masters Thesis, Savannah College of Art and Design. Accessed April 11, 2021.
http://ecollections.scad.edu/iii/cpro/DigitalItemViewPage.external?sp=1004622.
MLA Handbook (7th Edition):
Basore, Murphy. “Mental Health On Campus: A strategic framework for connecting, engaging, and empowering students.” 2019. Web. 11 Apr 2021.
Vancouver:
Basore M. Mental Health On Campus: A strategic framework for connecting, engaging, and empowering students. [Internet] [Masters thesis]. Savannah College of Art and Design; 2019. [cited 2021 Apr 11].
Available from: http://ecollections.scad.edu/iii/cpro/DigitalItemViewPage.external?sp=1004622.
Council of Science Editors:
Basore M. Mental Health On Campus: A strategic framework for connecting, engaging, and empowering students. [Masters Thesis]. Savannah College of Art and Design; 2019. Available from: http://ecollections.scad.edu/iii/cpro/DigitalItemViewPage.external?sp=1004622
30.
Patel, Siddhant.
Exploring Airport Security from a Service Ecosystem Perspective.
Degree: M.F.A., Service Design, 2019, Savannah College of Art and Design
URL: http://ecollections.scad.edu/iii/cpro/DigitalItemViewPage.external?sp=1004761
► Bibliography: pages 83-90
"Generally, security is directed to preventing harmful consequences from the actions of others. Potentially, harmful actions that may be prevented by effective…
(more)
▼ Bibliography: pages 83-90
"Generally, security is directed to preventing harmful consequences from the actions of others.
Potentially, harmful actions that may be prevented by effective security include terrorist attach,
drug transportation, and/or human trafficking. However, a larges-scale security system is a
complex system that interacts with different component and sub-ecosystem of the airport. The
airport security and its sub-service ecosystem, together produce a flow of value between
different stakeholders. This value can be defined as how offering, along with the customer
experience adds value for different stakeholders. This study will analyze the value co-creation
between different actors across various encounters within the airport security system, and the
repercussions of these value co-creation within the airport ecosystem from the user’s
perspective. In order to make sense of such complex systems, the study will extend the
limitation from one service encounter experience to a service ecosystem perspective."
*Keywords: airport, airport security, service ecosystem, systems thinking,
repercussion, value co-creation
Advisors/Committee Members: CHAIR: Viladas, Xenia, Manhaes, Mauricio, Frackenpohl, Thorsten.
Subjects/Keywords: Thesis (M.F.A.) – Service Design; Savannah College of Art and Design – Department of Service Design
Record Details
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APA ·
Chicago ·
MLA ·
Vancouver ·
CSE |
Export
to Zotero / EndNote / Reference
Manager
APA (6th Edition):
Patel, S. (2019). Exploring Airport Security from a Service Ecosystem Perspective. (Masters Thesis). Savannah College of Art and Design. Retrieved from http://ecollections.scad.edu/iii/cpro/DigitalItemViewPage.external?sp=1004761
Chicago Manual of Style (16th Edition):
Patel, Siddhant. “Exploring Airport Security from a Service Ecosystem Perspective.” 2019. Masters Thesis, Savannah College of Art and Design. Accessed April 11, 2021.
http://ecollections.scad.edu/iii/cpro/DigitalItemViewPage.external?sp=1004761.
MLA Handbook (7th Edition):
Patel, Siddhant. “Exploring Airport Security from a Service Ecosystem Perspective.” 2019. Web. 11 Apr 2021.
Vancouver:
Patel S. Exploring Airport Security from a Service Ecosystem Perspective. [Internet] [Masters thesis]. Savannah College of Art and Design; 2019. [cited 2021 Apr 11].
Available from: http://ecollections.scad.edu/iii/cpro/DigitalItemViewPage.external?sp=1004761.
Council of Science Editors:
Patel S. Exploring Airport Security from a Service Ecosystem Perspective. [Masters Thesis]. Savannah College of Art and Design; 2019. Available from: http://ecollections.scad.edu/iii/cpro/DigitalItemViewPage.external?sp=1004761
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Open Access Theses and Dissertations
