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You searched for subject:(Self Service Technology). Showing records 1 – 30 of 64 total matches.

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Karlstad University

1. Kisberg, Jonna. Varför väljer kunder självserviceteknologi? : En kvantitativ undersökning utifrån banksektorn.

Degree: Karlstad Business School, 2016, Karlstad University

Sammanfattning Självserviceteknologins (SST) betydelse för företag och kunder ökar i takt med den teknologiska utvecklingen. De många fördelarna SST genererar så som enkelhet, bättre… (more)

Subjects/Keywords: Self-service technology; Självserviceteknologi

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APA (6th Edition):

Kisberg, J. (2016). Varför väljer kunder självserviceteknologi? : En kvantitativ undersökning utifrån banksektorn. (Thesis). Karlstad University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-42984

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Kisberg, Jonna. “Varför väljer kunder självserviceteknologi? : En kvantitativ undersökning utifrån banksektorn.” 2016. Thesis, Karlstad University. Accessed August 08, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-42984.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Kisberg, Jonna. “Varför väljer kunder självserviceteknologi? : En kvantitativ undersökning utifrån banksektorn.” 2016. Web. 08 Aug 2020.

Vancouver:

Kisberg J. Varför väljer kunder självserviceteknologi? : En kvantitativ undersökning utifrån banksektorn. [Internet] [Thesis]. Karlstad University; 2016. [cited 2020 Aug 08]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-42984.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Kisberg J. Varför väljer kunder självserviceteknologi? : En kvantitativ undersökning utifrån banksektorn. [Thesis]. Karlstad University; 2016. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-42984

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of New South Wales

2. Wang, Cheng. A Longitudinal Study on Self-Service Technology: Understanding Customers' Post-Adoption Experience.

Degree: Marketing, 2012, University of New South Wales

 Over the past decade, the proliferation of self-service technologies (SSTs) in service industries has attracted considerable scholarly attention. An abundance of research has investigated how… (more)

Subjects/Keywords: self-service technology; longitudinal study

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APA (6th Edition):

Wang, C. (2012). A Longitudinal Study on Self-Service Technology: Understanding Customers' Post-Adoption Experience. (Doctoral Dissertation). University of New South Wales. Retrieved from http://handle.unsw.edu.au/1959.4/51920 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:10590/SOURCE02?view=true

Chicago Manual of Style (16th Edition):

Wang, Cheng. “A Longitudinal Study on Self-Service Technology: Understanding Customers' Post-Adoption Experience.” 2012. Doctoral Dissertation, University of New South Wales. Accessed August 08, 2020. http://handle.unsw.edu.au/1959.4/51920 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:10590/SOURCE02?view=true.

MLA Handbook (7th Edition):

Wang, Cheng. “A Longitudinal Study on Self-Service Technology: Understanding Customers' Post-Adoption Experience.” 2012. Web. 08 Aug 2020.

Vancouver:

Wang C. A Longitudinal Study on Self-Service Technology: Understanding Customers' Post-Adoption Experience. [Internet] [Doctoral dissertation]. University of New South Wales; 2012. [cited 2020 Aug 08]. Available from: http://handle.unsw.edu.au/1959.4/51920 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:10590/SOURCE02?view=true.

Council of Science Editors:

Wang C. A Longitudinal Study on Self-Service Technology: Understanding Customers' Post-Adoption Experience. [Doctoral Dissertation]. University of New South Wales; 2012. Available from: http://handle.unsw.edu.au/1959.4/51920 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:10590/SOURCE02?view=true


AUT University

3. Kolah, Varzan. To self-service or not to self-service? That is the question for hotels. An exploratory study of Senior Hotel Managers' perspectives .

Degree: 2011, AUT University

 Abstract/ Summary Customer self-service technology such as self-check-in kiosks has been implemented successfully at airports. Travellers seem to have accepted this technology and have become… (more)

Subjects/Keywords: Self service; Hotel; Self service technology; Hospitality; Service kiosks

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APA (6th Edition):

Kolah, V. (2011). To self-service or not to self-service? That is the question for hotels. An exploratory study of Senior Hotel Managers' perspectives . (Thesis). AUT University. Retrieved from http://hdl.handle.net/10292/1339

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Kolah, Varzan. “To self-service or not to self-service? That is the question for hotels. An exploratory study of Senior Hotel Managers' perspectives .” 2011. Thesis, AUT University. Accessed August 08, 2020. http://hdl.handle.net/10292/1339.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Kolah, Varzan. “To self-service or not to self-service? That is the question for hotels. An exploratory study of Senior Hotel Managers' perspectives .” 2011. Web. 08 Aug 2020.

Vancouver:

Kolah V. To self-service or not to self-service? That is the question for hotels. An exploratory study of Senior Hotel Managers' perspectives . [Internet] [Thesis]. AUT University; 2011. [cited 2020 Aug 08]. Available from: http://hdl.handle.net/10292/1339.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Kolah V. To self-service or not to self-service? That is the question for hotels. An exploratory study of Senior Hotel Managers' perspectives . [Thesis]. AUT University; 2011. Available from: http://hdl.handle.net/10292/1339

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Penn State University

4. Kokkinou, Alinda. USING SIMULATION TO ESTIMATE THE IMPACT OF SELFSERVICE TECHNOLOGY IMPLEMENTATION ON CUSTOMER WAITING TIMES AND SYSTEM OPERATING COSTS.

Degree: PhD, Hotel, Restaurant, and Institutional Management, 2010, Penn State University

 The purpose of the present study was to examine the assumption that the implementation of self-service technology (SST) in a service delivery process could simultaneously… (more)

Subjects/Keywords: hospitality; self-service technology; simulation; services

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APA (6th Edition):

Kokkinou, A. (2010). USING SIMULATION TO ESTIMATE THE IMPACT OF SELF‐SERVICE TECHNOLOGY IMPLEMENTATION ON CUSTOMER WAITING TIMES AND SYSTEM OPERATING COSTS. (Doctoral Dissertation). Penn State University. Retrieved from https://etda.libraries.psu.edu/catalog/11433

Chicago Manual of Style (16th Edition):

Kokkinou, Alinda. “USING SIMULATION TO ESTIMATE THE IMPACT OF SELF‐SERVICE TECHNOLOGY IMPLEMENTATION ON CUSTOMER WAITING TIMES AND SYSTEM OPERATING COSTS.” 2010. Doctoral Dissertation, Penn State University. Accessed August 08, 2020. https://etda.libraries.psu.edu/catalog/11433.

MLA Handbook (7th Edition):

Kokkinou, Alinda. “USING SIMULATION TO ESTIMATE THE IMPACT OF SELF‐SERVICE TECHNOLOGY IMPLEMENTATION ON CUSTOMER WAITING TIMES AND SYSTEM OPERATING COSTS.” 2010. Web. 08 Aug 2020.

Vancouver:

Kokkinou A. USING SIMULATION TO ESTIMATE THE IMPACT OF SELF‐SERVICE TECHNOLOGY IMPLEMENTATION ON CUSTOMER WAITING TIMES AND SYSTEM OPERATING COSTS. [Internet] [Doctoral dissertation]. Penn State University; 2010. [cited 2020 Aug 08]. Available from: https://etda.libraries.psu.edu/catalog/11433.

Council of Science Editors:

Kokkinou A. USING SIMULATION TO ESTIMATE THE IMPACT OF SELF‐SERVICE TECHNOLOGY IMPLEMENTATION ON CUSTOMER WAITING TIMES AND SYSTEM OPERATING COSTS. [Doctoral Dissertation]. Penn State University; 2010. Available from: https://etda.libraries.psu.edu/catalog/11433

5. Johansson, Sandra. Självscanning – Ur butikens perspektiv.

Degree: Technology and Society, 2011, University of Skövde

  The underlying aim of this paper is to find out how the management and employees in a grocery store on a relatively small community… (more)

Subjects/Keywords: Butikskedja; självscanning; Technology-based Self-service (TBSS)

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APA (6th Edition):

Johansson, S. (2011). Självscanning – Ur butikens perspektiv. (Thesis). University of Skövde. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-5275

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Johansson, Sandra. “Självscanning – Ur butikens perspektiv.” 2011. Thesis, University of Skövde. Accessed August 08, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-5275.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Johansson, Sandra. “Självscanning – Ur butikens perspektiv.” 2011. Web. 08 Aug 2020.

Vancouver:

Johansson S. Självscanning – Ur butikens perspektiv. [Internet] [Thesis]. University of Skövde; 2011. [cited 2020 Aug 08]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-5275.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Johansson S. Självscanning – Ur butikens perspektiv. [Thesis]. University of Skövde; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-5275

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

6. HSU, JEN-HAO. The Acceptance of Self-Service Fueling by Using Technology Acceptance Model.

Degree: Master, EMBA, 2014, NSYSU

 Abstract Since 1987, Taiwan government opened up gas station from government-owned to private-owned; it changed the all structure of the gasoline industry in Taiwan. FPCC… (more)

Subjects/Keywords: Self-Service Technology; Refueling; Consumer Traits; Technology Acceptance Model; Gas Station; Self-Service

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APA (6th Edition):

HSU, J. (2014). The Acceptance of Self-Service Fueling by Using Technology Acceptance Model. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0601114-001845

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

HSU, JEN-HAO. “The Acceptance of Self-Service Fueling by Using Technology Acceptance Model.” 2014. Thesis, NSYSU. Accessed August 08, 2020. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0601114-001845.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

HSU, JEN-HAO. “The Acceptance of Self-Service Fueling by Using Technology Acceptance Model.” 2014. Web. 08 Aug 2020.

Vancouver:

HSU J. The Acceptance of Self-Service Fueling by Using Technology Acceptance Model. [Internet] [Thesis]. NSYSU; 2014. [cited 2020 Aug 08]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0601114-001845.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

HSU J. The Acceptance of Self-Service Fueling by Using Technology Acceptance Model. [Thesis]. NSYSU; 2014. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0601114-001845

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Victoria University of Wellington

7. Gavey, Charlotte. Self­-service for public transport payments: A business case for conversational artificial intelligence.

Degree: 2019, Victoria University of Wellington

 Although self-service (i.e. mobile top-ups) is at the heart of Snapper’s customer service offering, customers have a disjointed experience managing their public transport payment cards… (more)

Subjects/Keywords: Artificial intelligence; Chatbot; Customer service; Self-service; Self-service technologies; SST; Public transport; Service-dominant logic; Technology Acceptance Model; Customer effort

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Gavey, C. (2019). Self­-service for public transport payments: A business case for conversational artificial intelligence. (Masters Thesis). Victoria University of Wellington. Retrieved from http://hdl.handle.net/10063/8117

Chicago Manual of Style (16th Edition):

Gavey, Charlotte. “Self­-service for public transport payments: A business case for conversational artificial intelligence.” 2019. Masters Thesis, Victoria University of Wellington. Accessed August 08, 2020. http://hdl.handle.net/10063/8117.

MLA Handbook (7th Edition):

Gavey, Charlotte. “Self­-service for public transport payments: A business case for conversational artificial intelligence.” 2019. Web. 08 Aug 2020.

Vancouver:

Gavey C. Self­-service for public transport payments: A business case for conversational artificial intelligence. [Internet] [Masters thesis]. Victoria University of Wellington; 2019. [cited 2020 Aug 08]. Available from: http://hdl.handle.net/10063/8117.

Council of Science Editors:

Gavey C. Self­-service for public transport payments: A business case for conversational artificial intelligence. [Masters Thesis]. Victoria University of Wellington; 2019. Available from: http://hdl.handle.net/10063/8117


University of North Texas

8. Robertson, Rachael. Veterans’ Service Experiences in Healthcare: a Self-service Technology Orientation.

Degree: 2013, University of North Texas

 This work focuses on how to improve medical services for veterans in a manner that will result in high levels of satisfaction and attainment of… (more)

Subjects/Keywords: Veterans’ healthcare; self service technology; performance improvement; learning technologies; information technologies; educational technology; service experience

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APA (6th Edition):

Robertson, R. (2013). Veterans’ Service Experiences in Healthcare: a Self-service Technology Orientation. (Thesis). University of North Texas. Retrieved from https://digital.library.unt.edu/ark:/67531/metadc500005/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Robertson, Rachael. “Veterans’ Service Experiences in Healthcare: a Self-service Technology Orientation.” 2013. Thesis, University of North Texas. Accessed August 08, 2020. https://digital.library.unt.edu/ark:/67531/metadc500005/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Robertson, Rachael. “Veterans’ Service Experiences in Healthcare: a Self-service Technology Orientation.” 2013. Web. 08 Aug 2020.

Vancouver:

Robertson R. Veterans’ Service Experiences in Healthcare: a Self-service Technology Orientation. [Internet] [Thesis]. University of North Texas; 2013. [cited 2020 Aug 08]. Available from: https://digital.library.unt.edu/ark:/67531/metadc500005/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Robertson R. Veterans’ Service Experiences in Healthcare: a Self-service Technology Orientation. [Thesis]. University of North Texas; 2013. Available from: https://digital.library.unt.edu/ark:/67531/metadc500005/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

9. Holmberg, Saga-Lill. Barriärer för konsumenters adoption av självbetjäningsteknologi.

Degree: Business and Economic Studies, 2018, University of Gävle

Självbetjäningsteknologi har en expansiv tillväxt och grundar sig i konsumenters produktion och konsumtion av tjänster utan personlig kontakt från servicepersonal. Trots användningens fördelar finns… (more)

Subjects/Keywords: Self-service technology; Adoption barriers; Self-service services; Self-scanning; Självbetjäningsteknologi; Adoptionsbarriärer; Självbetjäningstjänster; Självscanning; Business Administration; Företagsekonomi

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APA (6th Edition):

Holmberg, S. (2018). Barriärer för konsumenters adoption av självbetjäningsteknologi. (Thesis). University of Gävle. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-27270

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Holmberg, Saga-Lill. “Barriärer för konsumenters adoption av självbetjäningsteknologi.” 2018. Thesis, University of Gävle. Accessed August 08, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-27270.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Holmberg, Saga-Lill. “Barriärer för konsumenters adoption av självbetjäningsteknologi.” 2018. Web. 08 Aug 2020.

Vancouver:

Holmberg S. Barriärer för konsumenters adoption av självbetjäningsteknologi. [Internet] [Thesis]. University of Gävle; 2018. [cited 2020 Aug 08]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-27270.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Holmberg S. Barriärer för konsumenters adoption av självbetjäningsteknologi. [Thesis]. University of Gävle; 2018. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-27270

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Uppsala University

10. Lundberg, Emil. How to compete effectively with self-service technologies : The impact of technology readiness and the technology acceptance model on self-scanning.

Degree: Business Studies, 2017, Uppsala University

  Problem: Due to the promises of retailer benefits, self-service technologies (SSTs) are becoming a common sight in the Swedish grocery retail setting. The mere installation… (more)

Subjects/Keywords: Retail; self-service technology; self-scanning; technology acceptance model; technology readiness; perceived usefulness; perceived ease of use; Business Administration; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Lundberg, E. (2017). How to compete effectively with self-service technologies : The impact of technology readiness and the technology acceptance model on self-scanning. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-324751

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lundberg, Emil. “How to compete effectively with self-service technologies : The impact of technology readiness and the technology acceptance model on self-scanning.” 2017. Thesis, Uppsala University. Accessed August 08, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-324751.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lundberg, Emil. “How to compete effectively with self-service technologies : The impact of technology readiness and the technology acceptance model on self-scanning.” 2017. Web. 08 Aug 2020.

Vancouver:

Lundberg E. How to compete effectively with self-service technologies : The impact of technology readiness and the technology acceptance model on self-scanning. [Internet] [Thesis]. Uppsala University; 2017. [cited 2020 Aug 08]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-324751.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lundberg E. How to compete effectively with self-service technologies : The impact of technology readiness and the technology acceptance model on self-scanning. [Thesis]. Uppsala University; 2017. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-324751

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Open Universiteit Nederland

11. Jongepier, AJ. Waarom consumenten selfscanners in supermarkten gebruiken. Een onderzoek naar de invloed van systeem-, situationele en persoonlijke factoren .

Degree: 2016, Open Universiteit Nederland

 Supermarkten zijn continu op zoek naar de gunst van de klant en naar mogelijkheden om hun operationele kosten te beperken. In toenemende mate doen zij… (more)

Subjects/Keywords: actual use; time factor; TAM; self-service technology; scanning; retailing

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APA (6th Edition):

Jongepier, A. (2016). Waarom consumenten selfscanners in supermarkten gebruiken. Een onderzoek naar de invloed van systeem-, situationele en persoonlijke factoren . (Masters Thesis). Open Universiteit Nederland. Retrieved from http://hdl.handle.net/1820/7446

Chicago Manual of Style (16th Edition):

Jongepier, AJ. “Waarom consumenten selfscanners in supermarkten gebruiken. Een onderzoek naar de invloed van systeem-, situationele en persoonlijke factoren .” 2016. Masters Thesis, Open Universiteit Nederland. Accessed August 08, 2020. http://hdl.handle.net/1820/7446.

MLA Handbook (7th Edition):

Jongepier, AJ. “Waarom consumenten selfscanners in supermarkten gebruiken. Een onderzoek naar de invloed van systeem-, situationele en persoonlijke factoren .” 2016. Web. 08 Aug 2020.

Vancouver:

Jongepier A. Waarom consumenten selfscanners in supermarkten gebruiken. Een onderzoek naar de invloed van systeem-, situationele en persoonlijke factoren . [Internet] [Masters thesis]. Open Universiteit Nederland; 2016. [cited 2020 Aug 08]. Available from: http://hdl.handle.net/1820/7446.

Council of Science Editors:

Jongepier A. Waarom consumenten selfscanners in supermarkten gebruiken. Een onderzoek naar de invloed van systeem-, situationele en persoonlijke factoren . [Masters Thesis]. Open Universiteit Nederland; 2016. Available from: http://hdl.handle.net/1820/7446


University of Minnesota

12. James, Karen. Exploration of user satisfaction with retail self-service technologies.

Degree: MA, Design, Housing and Apparel, 2014, University of Minnesota

 This study examines how various features of a self-service kiosk (SSK) affected consumer satisfaction with the kiosk. Data gathered via an online survey of 84… (more)

Subjects/Keywords: Kiosk; Retail; Self-service technology; SOR; SSK; SST

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

James, K. (2014). Exploration of user satisfaction with retail self-service technologies. (Masters Thesis). University of Minnesota. Retrieved from http://hdl.handle.net/11299/163309

Chicago Manual of Style (16th Edition):

James, Karen. “Exploration of user satisfaction with retail self-service technologies.” 2014. Masters Thesis, University of Minnesota. Accessed August 08, 2020. http://hdl.handle.net/11299/163309.

MLA Handbook (7th Edition):

James, Karen. “Exploration of user satisfaction with retail self-service technologies.” 2014. Web. 08 Aug 2020.

Vancouver:

James K. Exploration of user satisfaction with retail self-service technologies. [Internet] [Masters thesis]. University of Minnesota; 2014. [cited 2020 Aug 08]. Available from: http://hdl.handle.net/11299/163309.

Council of Science Editors:

James K. Exploration of user satisfaction with retail self-service technologies. [Masters Thesis]. University of Minnesota; 2014. Available from: http://hdl.handle.net/11299/163309


University of Pretoria

13. Esterhuyse, Jacques. Understanding flow and chunking constructs in self service technologies.

Degree: MBA, Gordon Institute of Business Science (GIBS), 2013, University of Pretoria

 When developing new services on SSTs it is very important to keep in mind what the user experience is when using it and that this… (more)

Subjects/Keywords: UCTD; Flow; Chunking; Technology Readiness; Technology Readiness Index (TRI); Self-Service Technologies (SSTs)

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Esterhuyse, J. (2013). Understanding flow and chunking constructs in self service technologies. (Masters Thesis). University of Pretoria. Retrieved from http://hdl.handle.net/2263/40763

Chicago Manual of Style (16th Edition):

Esterhuyse, Jacques. “Understanding flow and chunking constructs in self service technologies.” 2013. Masters Thesis, University of Pretoria. Accessed August 08, 2020. http://hdl.handle.net/2263/40763.

MLA Handbook (7th Edition):

Esterhuyse, Jacques. “Understanding flow and chunking constructs in self service technologies.” 2013. Web. 08 Aug 2020.

Vancouver:

Esterhuyse J. Understanding flow and chunking constructs in self service technologies. [Internet] [Masters thesis]. University of Pretoria; 2013. [cited 2020 Aug 08]. Available from: http://hdl.handle.net/2263/40763.

Council of Science Editors:

Esterhuyse J. Understanding flow and chunking constructs in self service technologies. [Masters Thesis]. University of Pretoria; 2013. Available from: http://hdl.handle.net/2263/40763


NSYSU

14. Chen, Chun-yu. A Study of Passengers' Technology Acceptance of Airlines Check-in KIOSK.

Degree: Master, Business Management, 2014, NSYSU

 Traditional service encounters where is where consumers directly interact with service provides, have been conducted between front-line service employees and consumers. Due to the development… (more)

Subjects/Keywords: Self-service Technologies (SSTs); Previous Experience; Technology Acceptance Model (TAM); Technology Readiness (TR)

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Chen, C. (2014). A Study of Passengers' Technology Acceptance of Airlines Check-in KIOSK. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0111114-005749

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Chen, Chun-yu. “A Study of Passengers' Technology Acceptance of Airlines Check-in KIOSK.” 2014. Thesis, NSYSU. Accessed August 08, 2020. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0111114-005749.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Chen, Chun-yu. “A Study of Passengers' Technology Acceptance of Airlines Check-in KIOSK.” 2014. Web. 08 Aug 2020.

Vancouver:

Chen C. A Study of Passengers' Technology Acceptance of Airlines Check-in KIOSK. [Internet] [Thesis]. NSYSU; 2014. [cited 2020 Aug 08]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0111114-005749.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Chen C. A Study of Passengers' Technology Acceptance of Airlines Check-in KIOSK. [Thesis]. NSYSU; 2014. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0111114-005749

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Queensland University of Technology

15. Schuster, Lisa. Consumers' behavioural responses toward technology-based social products.

Degree: 2013, Queensland University of Technology

 This thesis examined the determinants of consumers’ use of emerging mental health services delivered via mobile phone technology, which promise to provide cost-effective psychotherapeutic support… (more)

Subjects/Keywords: Social marketing; Technology-based self-services; Self-service technology; Model of Goal-Directed Behaviour; Competition; mHealth; Mobile phone; Mental health

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Schuster, L. (2013). Consumers' behavioural responses toward technology-based social products. (Thesis). Queensland University of Technology. Retrieved from https://eprints.qut.edu.au/62030/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Schuster, Lisa. “Consumers' behavioural responses toward technology-based social products.” 2013. Thesis, Queensland University of Technology. Accessed August 08, 2020. https://eprints.qut.edu.au/62030/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Schuster, Lisa. “Consumers' behavioural responses toward technology-based social products.” 2013. Web. 08 Aug 2020.

Vancouver:

Schuster L. Consumers' behavioural responses toward technology-based social products. [Internet] [Thesis]. Queensland University of Technology; 2013. [cited 2020 Aug 08]. Available from: https://eprints.qut.edu.au/62030/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Schuster L. Consumers' behavioural responses toward technology-based social products. [Thesis]. Queensland University of Technology; 2013. Available from: https://eprints.qut.edu.au/62030/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Boise State University

16. Mulder, David James. Pre-Service Teachers’ Perceptions of Their Abilities for Technology Integration: A Mixed Methods Case Study.

Degree: 2017, Boise State University

 This case study was developed to understand pre-service teachers’ perceptions of their abilities to integrate technology into the classroom, and to understand their perceptions of… (more)

Subjects/Keywords: teacher preparation; technology integration; self-efficacy; technology self-efficacy; TPACK; convergent parallel design; pre-service teachers; Teacher Education and Professional Development

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Mulder, D. J. (2017). Pre-Service Teachers’ Perceptions of Their Abilities for Technology Integration: A Mixed Methods Case Study. (Thesis). Boise State University. Retrieved from https://scholarworks.boisestate.edu/td/1273

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Mulder, David James. “Pre-Service Teachers’ Perceptions of Their Abilities for Technology Integration: A Mixed Methods Case Study.” 2017. Thesis, Boise State University. Accessed August 08, 2020. https://scholarworks.boisestate.edu/td/1273.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Mulder, David James. “Pre-Service Teachers’ Perceptions of Their Abilities for Technology Integration: A Mixed Methods Case Study.” 2017. Web. 08 Aug 2020.

Vancouver:

Mulder DJ. Pre-Service Teachers’ Perceptions of Their Abilities for Technology Integration: A Mixed Methods Case Study. [Internet] [Thesis]. Boise State University; 2017. [cited 2020 Aug 08]. Available from: https://scholarworks.boisestate.edu/td/1273.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mulder DJ. Pre-Service Teachers’ Perceptions of Their Abilities for Technology Integration: A Mixed Methods Case Study. [Thesis]. Boise State University; 2017. Available from: https://scholarworks.boisestate.edu/td/1273

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Linnaeus University

17. Saeid, Bawan. Self-Service Technologies : What Influences Customers to Use Them?.

Degree: Marketing, 2017, Linnaeus University

  Background: The society has changed and become increasingly characterized by technology-facilitated interactions. Companies are starting to make use of self-service. technologies (SSTs), instead of… (more)

Subjects/Keywords: Self-Service Technology; Private Self-Service Technology; Perceived Control; Perceived Convenience; Hedonic Value Judgments; Utilitarian Value Judgements; Decision to Use; Business Administration; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Saeid, B. (2017). Self-Service Technologies : What Influences Customers to Use Them?. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65136

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Saeid, Bawan. “Self-Service Technologies : What Influences Customers to Use Them?.” 2017. Thesis, Linnaeus University. Accessed August 08, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65136.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Saeid, Bawan. “Self-Service Technologies : What Influences Customers to Use Them?.” 2017. Web. 08 Aug 2020.

Vancouver:

Saeid B. Self-Service Technologies : What Influences Customers to Use Them?. [Internet] [Thesis]. Linnaeus University; 2017. [cited 2020 Aug 08]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65136.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Saeid B. Self-Service Technologies : What Influences Customers to Use Them?. [Thesis]. Linnaeus University; 2017. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65136

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Uppsala University

18. Röjås, Martin. Framtida konsumtion på befintliga och nya handelsplatser : En plats- och konsumentundersökning för obemannade självservicebutiker.

Degree: Industrial Engineering & Management, 2018, Uppsala University

Purpose This study has been conducted in order to investigate opportunities regarding theestablishment of technology-based self-service stores (TBSS). By studying proposedsites for establishment, information… (more)

Subjects/Keywords: TBSS; technology based self service; store; vending machines; availability; self-service store; TBSS; obemannad självservice; butik; varuautomat; tillgänglighet; självservicebutik; Engineering and Technology; Teknik och teknologier

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Röjås, M. (2018). Framtida konsumtion på befintliga och nya handelsplatser : En plats- och konsumentundersökning för obemannade självservicebutiker. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-342016

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Röjås, Martin. “Framtida konsumtion på befintliga och nya handelsplatser : En plats- och konsumentundersökning för obemannade självservicebutiker.” 2018. Thesis, Uppsala University. Accessed August 08, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-342016.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Röjås, Martin. “Framtida konsumtion på befintliga och nya handelsplatser : En plats- och konsumentundersökning för obemannade självservicebutiker.” 2018. Web. 08 Aug 2020.

Vancouver:

Röjås M. Framtida konsumtion på befintliga och nya handelsplatser : En plats- och konsumentundersökning för obemannade självservicebutiker. [Internet] [Thesis]. Uppsala University; 2018. [cited 2020 Aug 08]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-342016.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Röjås M. Framtida konsumtion på befintliga och nya handelsplatser : En plats- och konsumentundersökning för obemannade självservicebutiker. [Thesis]. Uppsala University; 2018. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-342016

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Jönköping University

19. Antonsson, Henrik; Engström, Lukas. Innovation within Fast Food Restaurants : The role of the local restaurant management.

Degree: Business Administration, 2011, Jönköping University

  Background: Innovation is an important aspect of business today. It is important for companies to be innovative in order to stay competitive with their… (more)

Subjects/Keywords: Innovation; Fast Food Restaurants; Local Management; Franchise; Company Owned; Self-Service Technology; Business studies; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Antonsson, Henrik; Engström, L. (2011). Innovation within Fast Food Restaurants : The role of the local restaurant management. (Thesis). Jönköping University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-15527

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Antonsson, Henrik; Engström, Lukas. “Innovation within Fast Food Restaurants : The role of the local restaurant management.” 2011. Thesis, Jönköping University. Accessed August 08, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-15527.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Antonsson, Henrik; Engström, Lukas. “Innovation within Fast Food Restaurants : The role of the local restaurant management.” 2011. Web. 08 Aug 2020.

Vancouver:

Antonsson, Henrik; Engström L. Innovation within Fast Food Restaurants : The role of the local restaurant management. [Internet] [Thesis]. Jönköping University; 2011. [cited 2020 Aug 08]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-15527.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Antonsson, Henrik; Engström L. Innovation within Fast Food Restaurants : The role of the local restaurant management. [Thesis]. Jönköping University; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-15527

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Jönköping University

20. Bao, Chau Nguyen Vu. Customer Trial of Self-Service Technology : An investigation of vending machines for non-prescription drugs.

Degree: Business Administration, 2011, Jönköping University

  Background In the context of the deregulation in the pharmaceutical industry in Sweden, many new business chances have been created. The rising numbers of… (more)

Subjects/Keywords: Customer trial; self-service technology; vending machine; consumer pre-purchase behavior; Business studies; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Bao, C. N. V. (2011). Customer Trial of Self-Service Technology : An investigation of vending machines for non-prescription drugs. (Thesis). Jönköping University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-15801

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Bao, Chau Nguyen Vu. “Customer Trial of Self-Service Technology : An investigation of vending machines for non-prescription drugs.” 2011. Thesis, Jönköping University. Accessed August 08, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-15801.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Bao, Chau Nguyen Vu. “Customer Trial of Self-Service Technology : An investigation of vending machines for non-prescription drugs.” 2011. Web. 08 Aug 2020.

Vancouver:

Bao CNV. Customer Trial of Self-Service Technology : An investigation of vending machines for non-prescription drugs. [Internet] [Thesis]. Jönköping University; 2011. [cited 2020 Aug 08]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-15801.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Bao CNV. Customer Trial of Self-Service Technology : An investigation of vending machines for non-prescription drugs. [Thesis]. Jönköping University; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-15801

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Central Florida

21. Deel, Gary. Exploring The Association Of The Attributes Of Self-service Kiosks, Customer Check-in Satisfaction, And Customer Commitment In C.

Degree: 2010, University of Central Florida

  Research regarding self-service technology and its integration into the traditional service environment is relatively limited as it applies to the lodging industry. The purpose… (more)

Subjects/Keywords: commitment; satisfaction; self-service technology; lodging; Hospitality Administration and Management; Tourism and Travel

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Deel, G. (2010). Exploring The Association Of The Attributes Of Self-service Kiosks, Customer Check-in Satisfaction, And Customer Commitment In C. (Masters Thesis). University of Central Florida. Retrieved from https://stars.library.ucf.edu/etd/4440

Chicago Manual of Style (16th Edition):

Deel, Gary. “Exploring The Association Of The Attributes Of Self-service Kiosks, Customer Check-in Satisfaction, And Customer Commitment In C.” 2010. Masters Thesis, University of Central Florida. Accessed August 08, 2020. https://stars.library.ucf.edu/etd/4440.

MLA Handbook (7th Edition):

Deel, Gary. “Exploring The Association Of The Attributes Of Self-service Kiosks, Customer Check-in Satisfaction, And Customer Commitment In C.” 2010. Web. 08 Aug 2020.

Vancouver:

Deel G. Exploring The Association Of The Attributes Of Self-service Kiosks, Customer Check-in Satisfaction, And Customer Commitment In C. [Internet] [Masters thesis]. University of Central Florida; 2010. [cited 2020 Aug 08]. Available from: https://stars.library.ucf.edu/etd/4440.

Council of Science Editors:

Deel G. Exploring The Association Of The Attributes Of Self-service Kiosks, Customer Check-in Satisfaction, And Customer Commitment In C. [Masters Thesis]. University of Central Florida; 2010. Available from: https://stars.library.ucf.edu/etd/4440


University of Pretoria

22. Naidoo, Thavandren Ramsamy. Towards a conceptual framework for understanding the implementation of Internet-based self-service technology.

Degree: Informatics, 2009, University of Pretoria

 In the past decade, there has been rampant growth in healthcare service delivery options, based on the Internet and related information and communication technology. As… (more)

Subjects/Keywords: Actor-network theory; Implementation; Self-service technology; Ict; Internet; E-service; E-commerce; Structuration theory; Consumer-driven healthcare; UCTD

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Naidoo, T. R. (2009). Towards a conceptual framework for understanding the implementation of Internet-based self-service technology. (Doctoral Dissertation). University of Pretoria. Retrieved from http://hdl.handle.net/2263/24116

Chicago Manual of Style (16th Edition):

Naidoo, Thavandren Ramsamy. “Towards a conceptual framework for understanding the implementation of Internet-based self-service technology.” 2009. Doctoral Dissertation, University of Pretoria. Accessed August 08, 2020. http://hdl.handle.net/2263/24116.

MLA Handbook (7th Edition):

Naidoo, Thavandren Ramsamy. “Towards a conceptual framework for understanding the implementation of Internet-based self-service technology.” 2009. Web. 08 Aug 2020.

Vancouver:

Naidoo TR. Towards a conceptual framework for understanding the implementation of Internet-based self-service technology. [Internet] [Doctoral dissertation]. University of Pretoria; 2009. [cited 2020 Aug 08]. Available from: http://hdl.handle.net/2263/24116.

Council of Science Editors:

Naidoo TR. Towards a conceptual framework for understanding the implementation of Internet-based self-service technology. [Doctoral Dissertation]. University of Pretoria; 2009. Available from: http://hdl.handle.net/2263/24116


University of Pretoria

23. Naidoo, Thavandren Ramsamy. Towards a conceptual framework for understanding the implementation of Internet-based self-service technology .

Degree: 2009, University of Pretoria

 In the past decade, there has been rampant growth in healthcare service delivery options, based on the Internet and related information and communication technology. As… (more)

Subjects/Keywords: Actor-network theory; Implementation; Self-service technology; Ict; Internet; E-service; E-commerce; Structuration theory; Consumer-driven healthcare; UCTD

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Naidoo, T. R. (2009). Towards a conceptual framework for understanding the implementation of Internet-based self-service technology . (Doctoral Dissertation). University of Pretoria. Retrieved from http://upetd.up.ac.za/thesis/available/etd-04242009-164436/

Chicago Manual of Style (16th Edition):

Naidoo, Thavandren Ramsamy. “Towards a conceptual framework for understanding the implementation of Internet-based self-service technology .” 2009. Doctoral Dissertation, University of Pretoria. Accessed August 08, 2020. http://upetd.up.ac.za/thesis/available/etd-04242009-164436/.

MLA Handbook (7th Edition):

Naidoo, Thavandren Ramsamy. “Towards a conceptual framework for understanding the implementation of Internet-based self-service technology .” 2009. Web. 08 Aug 2020.

Vancouver:

Naidoo TR. Towards a conceptual framework for understanding the implementation of Internet-based self-service technology . [Internet] [Doctoral dissertation]. University of Pretoria; 2009. [cited 2020 Aug 08]. Available from: http://upetd.up.ac.za/thesis/available/etd-04242009-164436/.

Council of Science Editors:

Naidoo TR. Towards a conceptual framework for understanding the implementation of Internet-based self-service technology . [Doctoral Dissertation]. University of Pretoria; 2009. Available from: http://upetd.up.ac.za/thesis/available/etd-04242009-164436/


Karlstad University

24. Byrinder, Ida. Anställdas upplevda roller vid självbetjäning : En studie om förväntningar, upplevelser och värdeskapande från anställdas perspektiv.

Degree: Karlstad University, 2016, Karlstad University

Bakgrund - Självbetjäningstjänster ger andra förutsättningar i tjänstemötet för anställda eftersom kunder interagerar med teknik istället för människor. Tidigare forskning i samband med självbetjäningsteknologier… (more)

Subjects/Keywords: self service technology; employees; role theory; experiences; service dominant logic; value creation; självbetjäningsteknologi; anställda; rollteori; upplevelser; tjänstedominant-logik; värdeskapande

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Byrinder, I. (2016). Anställdas upplevda roller vid självbetjäning : En studie om förväntningar, upplevelser och värdeskapande från anställdas perspektiv. (Thesis). Karlstad University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-43005

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Byrinder, Ida. “Anställdas upplevda roller vid självbetjäning : En studie om förväntningar, upplevelser och värdeskapande från anställdas perspektiv.” 2016. Thesis, Karlstad University. Accessed August 08, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-43005.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Byrinder, Ida. “Anställdas upplevda roller vid självbetjäning : En studie om förväntningar, upplevelser och värdeskapande från anställdas perspektiv.” 2016. Web. 08 Aug 2020.

Vancouver:

Byrinder I. Anställdas upplevda roller vid självbetjäning : En studie om förväntningar, upplevelser och värdeskapande från anställdas perspektiv. [Internet] [Thesis]. Karlstad University; 2016. [cited 2020 Aug 08]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-43005.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Byrinder I. Anställdas upplevda roller vid självbetjäning : En studie om förväntningar, upplevelser och värdeskapande från anställdas perspektiv. [Thesis]. Karlstad University; 2016. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-43005

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Newcastle

25. Ngie, Kenneth Lui-ming. A new service-quality model to enhance customer retention in the Hong Kong fast-food restaurant industry.

Degree: 2013, University of Newcastle

Professional Doctorate - Doctor of Business Administration (DBA)

In contrast to the current service-quality models in the Hong Kong fast-food restaurant industry, which are primarily… (more)

Subjects/Keywords: Hong Kong fast-food restaurant industry; customer satisfaction; phenomenological approach; critical incident technique; service-quality model; SKIP-based approach; personalized service; flex-casual service; self-service technology

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Ngie, K. L. (2013). A new service-quality model to enhance customer retention in the Hong Kong fast-food restaurant industry. (Thesis). University of Newcastle. Retrieved from http://hdl.handle.net/1959.13/940813

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ngie, Kenneth Lui-ming. “A new service-quality model to enhance customer retention in the Hong Kong fast-food restaurant industry.” 2013. Thesis, University of Newcastle. Accessed August 08, 2020. http://hdl.handle.net/1959.13/940813.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ngie, Kenneth Lui-ming. “A new service-quality model to enhance customer retention in the Hong Kong fast-food restaurant industry.” 2013. Web. 08 Aug 2020.

Vancouver:

Ngie KL. A new service-quality model to enhance customer retention in the Hong Kong fast-food restaurant industry. [Internet] [Thesis]. University of Newcastle; 2013. [cited 2020 Aug 08]. Available from: http://hdl.handle.net/1959.13/940813.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ngie KL. A new service-quality model to enhance customer retention in the Hong Kong fast-food restaurant industry. [Thesis]. University of Newcastle; 2013. Available from: http://hdl.handle.net/1959.13/940813

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

26. Ränttilä, Jessica. Check in - a tradeoff or a win, win? : Hotellgästens adoption av självserviceteknologi vid incheckning.

Degree: Faculty of Arts and Sciences, 2016, Linköping UniversityLinköping University

Bakgrund Hotellbranschen står inför utmaningar vad gäller att möta gästens ständigt förändrade förväntningar. För att ligga i framkant i gästerbjudandet satsas mer än någonsin… (more)

Subjects/Keywords: Self-service technology (SST); hotel; check in; trigger; technology adoption; Självserviceteknologi (SST); hotell; incheckning; trigger; adoption

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Ränttilä, J. (2016). Check in - a tradeoff or a win, win? : Hotellgästens adoption av självserviceteknologi vid incheckning. (Thesis). Linköping UniversityLinköping University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-129721

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ränttilä, Jessica. “Check in - a tradeoff or a win, win? : Hotellgästens adoption av självserviceteknologi vid incheckning.” 2016. Thesis, Linköping UniversityLinköping University. Accessed August 08, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-129721.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ränttilä, Jessica. “Check in - a tradeoff or a win, win? : Hotellgästens adoption av självserviceteknologi vid incheckning.” 2016. Web. 08 Aug 2020.

Vancouver:

Ränttilä J. Check in - a tradeoff or a win, win? : Hotellgästens adoption av självserviceteknologi vid incheckning. [Internet] [Thesis]. Linköping UniversityLinköping University; 2016. [cited 2020 Aug 08]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-129721.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ränttilä J. Check in - a tradeoff or a win, win? : Hotellgästens adoption av självserviceteknologi vid incheckning. [Thesis]. Linköping UniversityLinköping University; 2016. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-129721

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

27. Bruhn, Susanna. Varför bokar vi resor via Internet? : En kvalitativ studie om self-service technology.

Degree: Umeå School of Business, 2008, Umeå University

  I denna uppsats diskuteras företagens self-service technology (SST) vilket innebär att kunderna själva får utföra sina tjänster med hjälp av företagens SST. Genom att… (more)

Subjects/Keywords: SST; self-service technology; technology readiness; Business studies; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Bruhn, S. (2008). Varför bokar vi resor via Internet? : En kvalitativ studie om self-service technology. (Thesis). Umeå University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-21862

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Bruhn, Susanna. “Varför bokar vi resor via Internet? : En kvalitativ studie om self-service technology.” 2008. Thesis, Umeå University. Accessed August 08, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-21862.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Bruhn, Susanna. “Varför bokar vi resor via Internet? : En kvalitativ studie om self-service technology.” 2008. Web. 08 Aug 2020.

Vancouver:

Bruhn S. Varför bokar vi resor via Internet? : En kvalitativ studie om self-service technology. [Internet] [Thesis]. Umeå University; 2008. [cited 2020 Aug 08]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-21862.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Bruhn S. Varför bokar vi resor via Internet? : En kvalitativ studie om self-service technology. [Thesis]. Umeå University; 2008. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-21862

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

28. HSIAO, YINGCHIH. A Research on The Acceptance of Self-Service Technology Applied to Healthcare with Unified Theory of Acceptance and Use of Technology, UTAUT - A Case of Hospital Service Process.

Degree: Master, Master of Business Administration Program in International Business, 2018, NSYSU

 With the advance of medicine, economic development and big changes in the traditional social structure, the rapid growth of senior citizens brings the urgent need… (more)

Subjects/Keywords: Self Service Technologies; Smart hospital; Digital Health; Unified Theory of Acceptance and Use of Technology (UTAUT); Technology Readiness; Internet Self-efficacy; Perceived Behavioral Control

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

HSIAO, Y. (2018). A Research on The Acceptance of Self-Service Technology Applied to Healthcare with Unified Theory of Acceptance and Use of Technology, UTAUT - A Case of Hospital Service Process. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0106118-015557

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

HSIAO, YINGCHIH. “A Research on The Acceptance of Self-Service Technology Applied to Healthcare with Unified Theory of Acceptance and Use of Technology, UTAUT - A Case of Hospital Service Process.” 2018. Thesis, NSYSU. Accessed August 08, 2020. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0106118-015557.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

HSIAO, YINGCHIH. “A Research on The Acceptance of Self-Service Technology Applied to Healthcare with Unified Theory of Acceptance and Use of Technology, UTAUT - A Case of Hospital Service Process.” 2018. Web. 08 Aug 2020.

Vancouver:

HSIAO Y. A Research on The Acceptance of Self-Service Technology Applied to Healthcare with Unified Theory of Acceptance and Use of Technology, UTAUT - A Case of Hospital Service Process. [Internet] [Thesis]. NSYSU; 2018. [cited 2020 Aug 08]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0106118-015557.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

HSIAO Y. A Research on The Acceptance of Self-Service Technology Applied to Healthcare with Unified Theory of Acceptance and Use of Technology, UTAUT - A Case of Hospital Service Process. [Thesis]. NSYSU; 2018. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0106118-015557

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of South Africa

29. Thaver, Gerald. A typology of the requisite skills for financial services employees to enhance self-service technology usage : the case of the South African banking industry .

Degree: 2015, University of South Africa

 Financial services institutions invest in self–service technologies for various reasons. These include the demands to rationalise costs and to meet the channel preferences of a… (more)

Subjects/Keywords: Self-service technology; Branches; Electronic channels; Up-skilled; Customer experience; Migration; Adoption; Automated teller machine; Prerequisite skills; Usage; Ease of use

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Thaver, G. (2015). A typology of the requisite skills for financial services employees to enhance self-service technology usage : the case of the South African banking industry . (Doctoral Dissertation). University of South Africa. Retrieved from http://hdl.handle.net/10500/19906

Chicago Manual of Style (16th Edition):

Thaver, Gerald. “A typology of the requisite skills for financial services employees to enhance self-service technology usage : the case of the South African banking industry .” 2015. Doctoral Dissertation, University of South Africa. Accessed August 08, 2020. http://hdl.handle.net/10500/19906.

MLA Handbook (7th Edition):

Thaver, Gerald. “A typology of the requisite skills for financial services employees to enhance self-service technology usage : the case of the South African banking industry .” 2015. Web. 08 Aug 2020.

Vancouver:

Thaver G. A typology of the requisite skills for financial services employees to enhance self-service technology usage : the case of the South African banking industry . [Internet] [Doctoral dissertation]. University of South Africa; 2015. [cited 2020 Aug 08]. Available from: http://hdl.handle.net/10500/19906.

Council of Science Editors:

Thaver G. A typology of the requisite skills for financial services employees to enhance self-service technology usage : the case of the South African banking industry . [Doctoral Dissertation]. University of South Africa; 2015. Available from: http://hdl.handle.net/10500/19906


Karlstad University

30. Annam, Balasubrahmanyam. Understanding Customers Attitudes towards Technology-Based Self-Service : A Case Study on ATMs.

Degree: Communication and IT, 2006, Karlstad University

  In the present society technological innovations are playing significant role in every phase of human life, human interaction with machines has become essential in… (more)

Subjects/Keywords: Technology-Based Self-Service; Business and economics; Ekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Annam, B. (2006). Understanding Customers Attitudes towards Technology-Based Self-Service : A Case Study on ATMs. (Thesis). Karlstad University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-149

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Annam, Balasubrahmanyam. “Understanding Customers Attitudes towards Technology-Based Self-Service : A Case Study on ATMs.” 2006. Thesis, Karlstad University. Accessed August 08, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-149.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Annam, Balasubrahmanyam. “Understanding Customers Attitudes towards Technology-Based Self-Service : A Case Study on ATMs.” 2006. Web. 08 Aug 2020.

Vancouver:

Annam B. Understanding Customers Attitudes towards Technology-Based Self-Service : A Case Study on ATMs. [Internet] [Thesis]. Karlstad University; 2006. [cited 2020 Aug 08]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-149.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Annam B. Understanding Customers Attitudes towards Technology-Based Self-Service : A Case Study on ATMs. [Thesis]. Karlstad University; 2006. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-149

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

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