subject:(Satisfa o)

1. [No author]. Rela????o entre clima organizacional e desempenho financeiro de empresas : um estudo no contexto brasileiro .

Degree: 2008, Fundação Escola de Comércio Ãlvares Penteado

URL: http://132.0.0.61:8080/tede/handle/tede/408

► The relation between the organizational climate and the financial performance has been studied by several researchers who have emphasized that there could be reciprocity between… (more)

▼ The relation between the organizational climate and the financial performance has been studied by several researchers who have emphasized that there could be reciprocity between the organizational climate and the enterprise performance. The purpose of this study is to investigate if the Brazilian enterprises that reached the highest rates of work satisfaction, demonstrated by theirs employees and expressed by their organizational climate, have also demonstrated the best indicators of financial performance. In order to accomplish this purpose, a research was made about the financial indicators of the enterprises that have presented the highest indices of organizational climate in the years of 2004, 2005 and 2006 and were classified by the Guide VOC?? S/A - EXAME, published by EDITORA ABRIL. This research has only included the enterprises that are mentioned in that magazine list as well as in the list "Melhores e Maiores da Revista EXAME", which present the best and the biggest Brazilian enterprises, according to this magazine. In this context, forty enterprises were selected from which twenty were classified by the Guide VOC?? S/A-EXAME, being among the first ten enterprises in the years 2004, 2005 e 2006 and they were compared with twenty other enterprises which were part of that guide. An study was done to determine if the enterprise participation in that magazine list, showing a high value index would result in a better financial performance. For this purpose, the following indicators were used: Rate of Return on Total Assets, Return on Equity, Net Margin, Operating Margin, Sales Growth, Asset Turnover and the Active Sales per Employee. These index values were obtained from the database " Melhores e Maiores da FIPECAFI". The statistical tests of Shapiro Wilks were applied firstly. Afterwards, the Mann-Whitney??s or the test "t" and the multidimensional scaling were also applied. Then it was concluded that there was no strong relationship between the organizational climate and the financial performance Advisors/Committee Members: Coda, Roberto (advisor), CPF:83951075872 (advisor), http://lattes.cnpq.br/6458635489922755 (advisor).

Subjects/Keywords: Comportamento organizacional; Satisfa????o no trabalho; Finan??as - Desempenho; Organizational behavior; Finance; Job satisfaction; Performance

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

author], [. (2008). Rela????o entre clima organizacional e desempenho financeiro de empresas : um estudo no contexto brasileiro . (Thesis). Fundação Escola de Comércio Ãlvares Penteado. Retrieved from http://132.0.0.61:8080/tede/handle/tede/408

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

author], [No. “Rela????o entre clima organizacional e desempenho financeiro de empresas : um estudo no contexto brasileiro .” 2008. Thesis, Fundação Escola de Comércio Ãlvares Penteado. Accessed July 15, 2019. http://132.0.0.61:8080/tede/handle/tede/408.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

author], [No. “Rela????o entre clima organizacional e desempenho financeiro de empresas : um estudo no contexto brasileiro .” 2008. Web. 15 Jul 2019.

Vancouver:

author] [. Rela????o entre clima organizacional e desempenho financeiro de empresas : um estudo no contexto brasileiro . [Internet] [Thesis]. Fundação Escola de Comércio Ãlvares Penteado; 2008. [cited 2019 Jul 15]. Available from: http://132.0.0.61:8080/tede/handle/tede/408.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

author] [. Rela????o entre clima organizacional e desempenho financeiro de empresas : um estudo no contexto brasileiro . [Thesis]. Fundação Escola de Comércio Ãlvares Penteado; 2008. Available from: http://132.0.0.61:8080/tede/handle/tede/408

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

2. Reis, Ana Rita Matos dos. A utiliza��o do mobile banking em alternativa ao atendimento presencial. Caso CGD.

Degree: 2017, Repositório Científico Lusófona

URL: https://www.rcaap.pt/detail.jsp?id=oai:recil.grupolusofona.pt:10437/8468

►

Ao longo dos �ltimos anos, verifica-se uma evolu��o bastante significativa no Sistema Banc�rio Portugu�s, inclusive no n�mero de institui��es banc�rias que o comp�e, como ao… (more)

▼

Ao longo dos �ltimos anos, verifica-se uma evolu��o bastante significativa no Sistema Banc�rio Portugu�s, inclusive no n�mero de institui��es banc�rias que o comp�e, como ao n�vel dos objetivos e dos constrangimentos econ�micos que influenciam as decis�es de gest�o dessas empresas e as consequ�ncias na sua atividade. O aumento da concorr�ncia e a globaliza��o est�o na base da procura de melhores pr�ticas de mercado e na crescente procura da produtividade e da efici�ncia das institui��es. Atualmente uma das principais preocupa��es do meio empresarial � a constante medi��o da rentabilidade das unidades produtivas ou organizacionais, tendo em conta a rela��o de produtividade e efici�ncia. A crescente utiliza��o das novas tecnologias e a necessidade por parte dos diferentes stakeholders de uma maior efici�ncia operacional por parte das Institui��es Financeiras, contribuiu para um crescimento maci�o da disponibiliza��o de portais de Home banking e de servi�os via telem�vel, Mobile banking. Sendo o Mobile banking um grande canal de intera��o com o cliente, este estudo procura: ? Identificar a aceita��o dos clientes; ? Identificar a satisfa��o dos clientes relativamente � ades�o �s aplica��es banc�rias; ? Pretendendo-se explorar a quest�o da satisfa��o no uso de Apps com a fideliza��o dos clientes.

Over the last few years, there has been a significant evolution on management the Portuguese banking system, including the number of banking institutions that comprise it, as well as the level of objectives and economic constraints that influence corporate decisions and their activity consequences. The increase in competition and globalization are at the heart of the search for best market practices and the increasing search for institute productivity and efficiency. Currently one of the main concerns of the business is the constant measurement of the productive and organizational units profitability, taking into account their productivity and efficiency ratio. The increasing use of new technologies and the need on the part of different stakeholders for greater operational efficiency of financial institutions, contributed to a massive growth of home banking portals and mobile phone, and mobile banking services. Being mobile banking a great channel of interaction with the client, this study seeks to: ? Identify customer acceptance, ? Identify customer satisfaction relative to mobile banking usage, ? Aim at exploring customer satisfaction on the usage of banking App?s with customer loyalty.

Orienta��o: Paula Lopes

Advisors/Committee Members: Lopes, Paula, orient..

Subjects/Keywords: MESTRADO EM CI�NCIAS DA COMUNICA��O, MARKETING E PUBLICIDADE; MARKETING; MARKETING DIGITAL; COMUNICA��ES M�VEIS; APLICA��ES MULTIM�DIA; SATISFA��O DO CLIENTE; ESTUDOS DE CASO; COMMUNICATION; MARKETING; DIGITAL MARKETING; MOBILE COMMUNICATIONS; MULTIMEDIA APPLICATIONS; CLIENT SATISFACTION; CASE STUDIES; CGD; CGD

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Reis, A. R. M. d. (2017). A utiliza��o do mobile banking em alternativa ao atendimento presencial. Caso CGD. (Thesis). Repositório Científico Lusófona. Retrieved from https://www.rcaap.pt/detail.jsp?id=oai:recil.grupolusofona.pt:10437/8468

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Reis, Ana Rita Matos dos. “A utiliza��o do mobile banking em alternativa ao atendimento presencial. Caso CGD.” 2017. Thesis, Repositório Científico Lusófona. Accessed July 15, 2019. https://www.rcaap.pt/detail.jsp?id=oai:recil.grupolusofona.pt:10437/8468.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Reis, Ana Rita Matos dos. “A utiliza��o do mobile banking em alternativa ao atendimento presencial. Caso CGD.” 2017. Web. 15 Jul 2019.

Vancouver:

Reis ARMd. A utiliza��o do mobile banking em alternativa ao atendimento presencial. Caso CGD. [Internet] [Thesis]. Repositório Científico Lusófona; 2017. [cited 2019 Jul 15]. Available from: https://www.rcaap.pt/detail.jsp?id=oai:recil.grupolusofona.pt:10437/8468.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Reis ARMd. A utiliza��o do mobile banking em alternativa ao atendimento presencial. Caso CGD. [Thesis]. Repositório Científico Lusófona; 2017. Available from: https://www.rcaap.pt/detail.jsp?id=oai:recil.grupolusofona.pt:10437/8468

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

3. [No author]. Servi??os financeiros de cooperativas de cr??dito m??tuo: avalia????o de fatores e vari??veis sob a ??ptica dos tomadores de cr??dito .

Degree: 2006, Fundação Escola de Comércio Ãlvares Penteado

URL: http://132.0.0.61:8080/tede/handle/tede/284

► This project has as its main objective to analyze the main factors that take the mutual credit cooperative association partners to use several financial services… (more)

Subjects/Keywords: Cooperativas de cr??dito; Comportamento do consumidor; Satisfa????o do consumidor; Consumer behavior; Consumer satisfaction; Banks and baking, Cooperative

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

author], [. (2006). Servi??os financeiros de cooperativas de cr??dito m??tuo: avalia????o de fatores e vari??veis sob a ??ptica dos tomadores de cr??dito . (Thesis). Fundação Escola de Comércio Ãlvares Penteado. Retrieved from http://132.0.0.61:8080/tede/handle/tede/284

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

author], [No. “Servi??os financeiros de cooperativas de cr??dito m??tuo: avalia????o de fatores e vari??veis sob a ??ptica dos tomadores de cr??dito .” 2006. Thesis, Fundação Escola de Comércio Ãlvares Penteado. Accessed July 15, 2019. http://132.0.0.61:8080/tede/handle/tede/284.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

author], [No. “Servi??os financeiros de cooperativas de cr??dito m??tuo: avalia????o de fatores e vari??veis sob a ??ptica dos tomadores de cr??dito .” 2006. Web. 15 Jul 2019.

Vancouver:

author] [. Servi??os financeiros de cooperativas de cr??dito m??tuo: avalia????o de fatores e vari??veis sob a ??ptica dos tomadores de cr??dito . [Internet] [Thesis]. Fundação Escola de Comércio Ãlvares Penteado; 2006. [cited 2019 Jul 15]. Available from: http://132.0.0.61:8080/tede/handle/tede/284.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

author] [. Servi??os financeiros de cooperativas de cr??dito m??tuo: avalia????o de fatores e vari??veis sob a ??ptica dos tomadores de cr??dito . [Thesis]. Fundação Escola de Comércio Ãlvares Penteado; 2006. Available from: http://132.0.0.61:8080/tede/handle/tede/284

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

4. [No author]. Satisfa????o dos funcion??rios em rela????o a sistemas de remunera????o por habilidades e compet??ncias .

Degree: 2006, Fundação Escola de Comércio Ãlvares Penteado

URL: http://132.0.0.61:8080/tede/handle/tede/307

► Skills and competency based pay systems were developed as an alternative way of establishing employees' salaries in companies that underwent major changes in their organic… (more)

▼ Skills and competency based pay systems were developed as an alternative way of establishing employees' salaries in companies that underwent major changes in their organic structure and that perform in a changing and competitive environment. This work had the objective to assess the degree of employees' satisfaction to this new way of rewarding their contributions to organizational results. The study started with the contextualization of the remuneration systems, in inside and outside organizational environment. Then, it was based on theories and researches in organic structure, employees' work satisfaction, traditional application systems and skills and competency pay system in the arrangement of wages. The question raised in the study was Skills and competency based pay systems are instruments really effective for establishinging the employees' salaries?. This question was accomplished through the exploratory research with people that work in companies that use the skills and competency based pay systems. The choice of people was intentional and was made based on the Snow ball practice. The research was made with communication boarding and collected data though auto-administrate surveys. The research measurement used a scale with two extremes: completely agree and completely disagree to the constructs. The results are submitted demonstrating people agreement percentage with the constructs that determine the satisfaction or dissatisfaction degree on the skills and competency - based pay systems. To a better understand enjoy the research results, the constructs answered by participants were classified in: (a) system's concepts and theoretical basis; (b) system's objectives and its links with the organizational strategy; (c) system's management principles and; (d) system's perceived equity. These categories were valid to indentify the causes of skills and competency - based pay systems satisfaction or dissatisfaction. Advisors/Committee Members: Coda, Roberto (advisor), CPF:83951075872 (advisor), http://lattes.cnpq.br/6458635489922755 (advisor).

Subjects/Keywords: Sistemas de remunera????es salariais - Trabalhadores - Satisfa????o do consumidor; Wage payment systems; Employees; Working class; Consumer satisfaction

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

author], [. (2006). Satisfa????o dos funcion??rios em rela????o a sistemas de remunera????o por habilidades e compet??ncias . (Thesis). Fundação Escola de Comércio Ãlvares Penteado. Retrieved from http://132.0.0.61:8080/tede/handle/tede/307

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

author], [No. “Satisfa????o dos funcion??rios em rela????o a sistemas de remunera????o por habilidades e compet??ncias .” 2006. Thesis, Fundação Escola de Comércio Ãlvares Penteado. Accessed July 15, 2019. http://132.0.0.61:8080/tede/handle/tede/307.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

author], [No. “Satisfa????o dos funcion??rios em rela????o a sistemas de remunera????o por habilidades e compet??ncias .” 2006. Web. 15 Jul 2019.

Vancouver:

author] [. Satisfa????o dos funcion??rios em rela????o a sistemas de remunera????o por habilidades e compet??ncias . [Internet] [Thesis]. Fundação Escola de Comércio Ãlvares Penteado; 2006. [cited 2019 Jul 15]. Available from: http://132.0.0.61:8080/tede/handle/tede/307.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

author] [. Satisfa????o dos funcion??rios em rela????o a sistemas de remunera????o por habilidades e compet??ncias . [Thesis]. Fundação Escola de Comércio Ãlvares Penteado; 2006. Available from: http://132.0.0.61:8080/tede/handle/tede/307

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

5. [No author]. A satisfa????o da clientela pessoas f??sicas com a oferta ampliada de atendimento disponibilizada pelos bancos m??ltiplos de varejo do Brasil .

Degree: 2006, Fundação Escola de Comércio Ãlvares Penteado

URL: http://132.0.0.61:8080/tede/handle/tede/341

► The focus of the research carried out in this essay is the satisfaction of individuals with the extended customer service provided by the Brazilian retail… (more)

Subjects/Keywords: Marketing de servi??os; Satisfa????o do consumidor; Bancos - Servi??os ao cliente; Banks and banking; Consumer satisfaction; Customer services

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❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

author], [. (2006). A satisfa????o da clientela pessoas f??sicas com a oferta ampliada de atendimento disponibilizada pelos bancos m??ltiplos de varejo do Brasil . (Thesis). Fundação Escola de Comércio Ãlvares Penteado. Retrieved from http://132.0.0.61:8080/tede/handle/tede/341

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

author], [No. “A satisfa????o da clientela pessoas f??sicas com a oferta ampliada de atendimento disponibilizada pelos bancos m??ltiplos de varejo do Brasil .” 2006. Thesis, Fundação Escola de Comércio Ãlvares Penteado. Accessed July 15, 2019. http://132.0.0.61:8080/tede/handle/tede/341.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

author], [No. “A satisfa????o da clientela pessoas f??sicas com a oferta ampliada de atendimento disponibilizada pelos bancos m??ltiplos de varejo do Brasil .” 2006. Web. 15 Jul 2019.

Vancouver:

author] [. A satisfa????o da clientela pessoas f??sicas com a oferta ampliada de atendimento disponibilizada pelos bancos m??ltiplos de varejo do Brasil . [Internet] [Thesis]. Fundação Escola de Comércio Ãlvares Penteado; 2006. [cited 2019 Jul 15]. Available from: http://132.0.0.61:8080/tede/handle/tede/341.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

author] [. A satisfa????o da clientela pessoas f??sicas com a oferta ampliada de atendimento disponibilizada pelos bancos m??ltiplos de varejo do Brasil . [Thesis]. Fundação Escola de Comércio Ãlvares Penteado; 2006. Available from: http://132.0.0.61:8080/tede/handle/tede/341

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

6. [No author]. A satisfa????o do cliente com a qualidade do servico banc??rio .

Degree: 2002, Fundação Escola de Comércio Ãlvares Penteado

URL: http://132.0.0.61:8080/tede/handle/tede/345

► The objective of this study is to analyze how much the customer, physical person, is satisfied with the quality of bank services, concerning quality dimensions… (more)

Subjects/Keywords: Satisfa????o do consumidor; Bancos - Servi??os ao cliente; Consumer satisfaction; Banks and banking; Customer services

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❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

author], [. (2002). A satisfa????o do cliente com a qualidade do servico banc??rio . (Thesis). Fundação Escola de Comércio Ãlvares Penteado. Retrieved from http://132.0.0.61:8080/tede/handle/tede/345

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

author], [No. “A satisfa????o do cliente com a qualidade do servico banc??rio .” 2002. Thesis, Fundação Escola de Comércio Ãlvares Penteado. Accessed July 15, 2019. http://132.0.0.61:8080/tede/handle/tede/345.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

author], [No. “A satisfa????o do cliente com a qualidade do servico banc??rio .” 2002. Web. 15 Jul 2019.

Vancouver:

author] [. A satisfa????o do cliente com a qualidade do servico banc??rio . [Internet] [Thesis]. Fundação Escola de Comércio Ãlvares Penteado; 2002. [cited 2019 Jul 15]. Available from: http://132.0.0.61:8080/tede/handle/tede/345.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

author] [. A satisfa????o do cliente com a qualidade do servico banc??rio . [Thesis]. Fundação Escola de Comércio Ãlvares Penteado; 2002. Available from: http://132.0.0.61:8080/tede/handle/tede/345

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

7. [No author]. Percep????o de valor dos consumidores de servi??os : um estudo em restaurantes nos almo??os de domingo na cidade de S??o Paulo .

Degree: 2005, Fundação Escola de Comércio Ãlvares Penteado

URL: http://132.0.0.61:8080/tede/handle/tede/334

► The customer perceived value construct has been object of interest among researchers during the last decade, complementing the satisfaction construct. The current exploratory study discourse… (more)

Subjects/Keywords: Comportamento do consumidor; Satisfa????o do consumidor; Clientes - Processo decis??rio; Restaurantes, bares, etc - Servi??os ao cliente; Decision making; Consumer behavior; Customer services; Consumer satisfaction; Restaurants

Record Details Similar Records Cite « Share

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

author], [. (2005). Percep????o de valor dos consumidores de servi??os : um estudo em restaurantes nos almo??os de domingo na cidade de S??o Paulo . (Thesis). Fundação Escola de Comércio Ãlvares Penteado. Retrieved from http://132.0.0.61:8080/tede/handle/tede/334

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

author], [No. “Percep????o de valor dos consumidores de servi??os : um estudo em restaurantes nos almo??os de domingo na cidade de S??o Paulo .” 2005. Thesis, Fundação Escola de Comércio Ãlvares Penteado. Accessed July 15, 2019. http://132.0.0.61:8080/tede/handle/tede/334.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

author], [No. “Percep????o de valor dos consumidores de servi??os : um estudo em restaurantes nos almo??os de domingo na cidade de S??o Paulo .” 2005. Web. 15 Jul 2019.

Vancouver:

author] [. Percep????o de valor dos consumidores de servi??os : um estudo em restaurantes nos almo??os de domingo na cidade de S??o Paulo . [Internet] [Thesis]. Fundação Escola de Comércio Ãlvares Penteado; 2005. [cited 2019 Jul 15]. Available from: http://132.0.0.61:8080/tede/handle/tede/334.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

author] [. Percep????o de valor dos consumidores de servi??os : um estudo em restaurantes nos almo??os de domingo na cidade de S??o Paulo . [Thesis]. Fundação Escola de Comércio Ãlvares Penteado; 2005. Available from: http://132.0.0.61:8080/tede/handle/tede/334

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

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Open Access Theses and Dissertations