subject:(Quality of Services)

University of Nairobi

1. Owino, Maurice O. Influence of Total Quality Management Adoption on Provision of Quality Water Services in Vihiga County-kenya: a Case of Amatsi Water Company.

Degree: 2016, University of Nairobi

URL: http://hdl.handle.net/11295/98627

► According to Water Services Regulatory (WASREB) Report on Performance Review of Kenya’s Water Services Sector 2011-2012, Amatsi water Services Company limited have total population of… (more)

▼ According to Water Services Regulatory (WASREB) Report on Performance Review of Kenya’s Water Services Sector 2011-2012, Amatsi water Services Company limited have total population of 265,000 in the service area, population served is 43,676, total number of water connection is 5558, total active connection is 2475 and approximately losing 70% of its treated, clean, safe and potable water in form of Non Revenue Water (NRW) this is water that is majorly lost through pipe leakages and bursts which is as result of poor quality workmanship during installation or poor quality pipe fittings and water meters that doesn't give quality records on amount of water that has passed through them, illegal connection and reconnection of water supply to customers. According to inspection report by LVNWSB for the first quarter for the month of July, August and September 2013 indicated that, only 16% of the population and half total active customers in the service area are irregularly being served with water services for example; September 2013, billing for water services was Kshs. 1,934,010 while total revenue collected for the same month was Kshs. 796,290 and total expenses was Kshs. 2,190,561 making a loss of Kshs.1, 394,271. Therefore, with proper implementation of total quality management in provision of quality water services the Company can satisfy most of its customers, reduce NRW, increase population served in the area, active water connection and collection efficiency. These challenges will only be addressed well with a research on the influence of adoption of total quality management on provision of quality water services in Amatsi Water Company. The purpose of this study was to assess, determine and examine the influence of adoption of total quality management on provision of quality water services in Vihiga County, the case of Amatsi Water Company. The objective of the study was to establish the extent to which customer satisfaction, teamwork, employee involvement and continuous improvement activities influences provision of quality water services. The study targeted board of directors of both AWSC and LVNWSB and the Company staff. Members of the two boards are 20 in number while the staff of the company is approximately 60 in number. This study targeted all the employees and board of Directors totaling to 80 as approximate target population. A semi-structured research questionnaire was designed for administering to the Board of Directors. Questionnaire was administered to Amatsi Company staff. The validity of the instruments was ascertained by the pilot study. This ensured that the instructions were clear and all possible responses to each question were captured. In the study, content validity was determined by consulting the judgment of research supervisors within the University. The University supervisors reviewed the instruments, recommended for improvements and verify whether the instruments were able to address the objectives of the study. The researcher administered the same questionnaires twice to pilot respondents…

Subjects/Keywords: Provision of Quality Water Services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Owino, M. O. (2016). Influence of Total Quality Management Adoption on Provision of Quality Water Services in Vihiga County-kenya: a Case of Amatsi Water Company. (Thesis). University of Nairobi. Retrieved from http://hdl.handle.net/11295/98627

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Owino, Maurice O. “Influence of Total Quality Management Adoption on Provision of Quality Water Services in Vihiga County-kenya: a Case of Amatsi Water Company. ” 2016. Thesis, University of Nairobi. Accessed December 09, 2019. http://hdl.handle.net/11295/98627.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Owino, Maurice O. “Influence of Total Quality Management Adoption on Provision of Quality Water Services in Vihiga County-kenya: a Case of Amatsi Water Company. ” 2016. Web. 09 Dec 2019.

Vancouver:

Owino MO. Influence of Total Quality Management Adoption on Provision of Quality Water Services in Vihiga County-kenya: a Case of Amatsi Water Company. [Internet] [Thesis]. University of Nairobi; 2016. [cited 2019 Dec 09]. Available from: http://hdl.handle.net/11295/98627.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Owino MO. Influence of Total Quality Management Adoption on Provision of Quality Water Services in Vihiga County-kenya: a Case of Amatsi Water Company. [Thesis]. University of Nairobi; 2016. Available from: http://hdl.handle.net/11295/98627

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Université de Sherbrooke

2. Belzile, Louise. Analyse des pratiques de tenue de dossiers cliniques des gestionnaires de cas sous l'angle de la continuité comme attribut essentiel de la qualité des services .

Degree: 2010, Université de Sherbrooke

URL: http://savoirs.usherbrooke.ca/handle/11143/184

► Résumé : La qualité des services est considérée de plus en plus comme un paramètre essentiel de la conception des services sociosanitaires (MSSS, 2005). Selon… (more)

▼ Résumé : La qualité des services est considérée de plus en plus comme un paramètre essentiel de la conception des services sociosanitaires (MSSS, 2005). Selon les divers modèles théoriques de la qualité des services (Donabedian, 1980; Kroger, 2007; OMS, 2004), la continuité des services en constitue une composante importante, surtout pour une organisation des services qui se veut de plus en plus intégrée. La continuité est abordée ici en s'appuyant sur la définition tridimensionnelle qu'en donnent Reid, Haggerty & McKendry, (2003). Elle est relationnelle, ce qui implique l'existence de rapports significatifs entre professionnels et usagers. Elle est informationnelle, ce qui suppose de rendre accessibles aux professionnels les informations requises pour l'exercice de leurs fonctions. Enfin, il faut ajouter la dimension d'approche, laquelle renvoie à la cohérence des diverses actions accomplies pour le bien-être et au bénéfice de l'usager. Le dossier clinique se présente comme une fenêtre par laquelle les trois objets que sont la qualité des services, l'intégration des services et la continuité des services peuvent se révéler et s'articuler. Pourtant, peu de recherches ont analysé le dossier clinique spécifiquement sous cet angle, privilégiant plutôt les études portant sur sa conformité à certaines normes (audits) ou l'utilisation des dossiers cliniques dans une optique de triangulation des données. La présente étude aborde le dossier clinique en tant qu'observatoire de la continuité. Cette position s'explique par les contextes social et scientifique actuels, qui considèrent la continuité comme une dimension transversale de la qualité (Kroger et al. 2007) et la voient comme à la fois une condition et un effet de l'intégration des services. Notre étude vise à repérer et à catégoriser des indices de continuité des services tels qu'on les retrouve dans des dossiers cliniques d'usagers inscrits en gestion de cas, et ce, dans le but de contribuer à l'accroissement de la qualité dans les services dispensés aux personnes âgées. En identifiant les façons dont les professionnels inscrivent des traces de continuité dans les dossiers cliniques des usagers et en dégageant les composantes de la continuité qui sont présentes dans les rédactions, la pertinence de l'usage des dossiers cliniques dans l'analyse de la continuité est précisée et quelques pistes méthodologiques d'analyse de la continuité des services peuvent être esquissées. Nous avons procédé à l'analyse de 16 dossiers cliniques de personnes âgées de 75 ans et plus, qui vivent dans deux territoires où existent des réseaux intégrés de services et qui sont inscrites en gestion de cas depuis au moins six mois. L'information contenue dans les dossiers cliniques des usagers a été extraite à l'aide d'outils conçus à cette fin spécialement pour notre étude. L'approche qualitative que nous mettons à contribution opère un double mouvement analytique de déduction et d'induction des formes de continuité que l'on retrouve dans les dossiers cliniques. Précisons que… Advisors/Committee Members: Lenoir, Annick (advisor).

Subjects/Keywords: Dossier clinique; Intégration des services; Continuité des services; Qualité des services; Clinical record; Services integration; Continuity of services; Quality of services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Belzile, L. (2010). Analyse des pratiques de tenue de dossiers cliniques des gestionnaires de cas sous l'angle de la continuité comme attribut essentiel de la qualité des services . (Masters Thesis). Université de Sherbrooke. Retrieved from http://savoirs.usherbrooke.ca/handle/11143/184

Chicago Manual of Style (16^th Edition):

Belzile, Louise. “Analyse des pratiques de tenue de dossiers cliniques des gestionnaires de cas sous l'angle de la continuité comme attribut essentiel de la qualité des services .” 2010. Masters Thesis, Université de Sherbrooke. Accessed December 09, 2019. http://savoirs.usherbrooke.ca/handle/11143/184.

MLA Handbook (7^th Edition):

Belzile, Louise. “Analyse des pratiques de tenue de dossiers cliniques des gestionnaires de cas sous l'angle de la continuité comme attribut essentiel de la qualité des services .” 2010. Web. 09 Dec 2019.

Vancouver:

Belzile L. Analyse des pratiques de tenue de dossiers cliniques des gestionnaires de cas sous l'angle de la continuité comme attribut essentiel de la qualité des services . [Internet] [Masters thesis]. Université de Sherbrooke; 2010. [cited 2019 Dec 09]. Available from: http://savoirs.usherbrooke.ca/handle/11143/184.

Council of Science Editors:

Belzile L. Analyse des pratiques de tenue de dossiers cliniques des gestionnaires de cas sous l'angle de la continuité comme attribut essentiel de la qualité des services . [Masters Thesis]. Université de Sherbrooke; 2010. Available from: http://savoirs.usherbrooke.ca/handle/11143/184

California State University – San Bernardino

3. Toscano, Crystal Lynn. MENTAL HEALTH SERVICES FOR MILITARY VETERANS WITH POSTTRAUMATIC STRESS DISORDER.

Degree: MSW, School of Social Work, 2014, California State University – San Bernardino

URL: http://scholarworks.lib.csusb.edu/etd/24

► Post-Traumatic Stress Disorder (PTSD) has affected millions of veterans who have served in the United States Military. PTSD causes severe impairments in one's mental… (more)

Subjects/Keywords: Mental Health Services; PTSD; Veterans; Military; Quality of Services; Social Work

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Toscano, C. L. (2014). MENTAL HEALTH SERVICES FOR MILITARY VETERANS WITH POSTTRAUMATIC STRESS DISORDER. (Thesis). California State University – San Bernardino. Retrieved from http://scholarworks.lib.csusb.edu/etd/24

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Toscano, Crystal Lynn. “MENTAL HEALTH SERVICES FOR MILITARY VETERANS WITH POSTTRAUMATIC STRESS DISORDER.” 2014. Thesis, California State University – San Bernardino. Accessed December 09, 2019. http://scholarworks.lib.csusb.edu/etd/24.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Toscano, Crystal Lynn. “MENTAL HEALTH SERVICES FOR MILITARY VETERANS WITH POSTTRAUMATIC STRESS DISORDER.” 2014. Web. 09 Dec 2019.

Vancouver:

Toscano CL. MENTAL HEALTH SERVICES FOR MILITARY VETERANS WITH POSTTRAUMATIC STRESS DISORDER. [Internet] [Thesis]. California State University – San Bernardino; 2014. [cited 2019 Dec 09]. Available from: http://scholarworks.lib.csusb.edu/etd/24.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Toscano CL. MENTAL HEALTH SERVICES FOR MILITARY VETERANS WITH POSTTRAUMATIC STRESS DISORDER. [Thesis]. California State University – San Bernardino; 2014. Available from: http://scholarworks.lib.csusb.edu/etd/24

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Queensland University of Technology

4. Ai, Lifeng. QoS-aware web service composition using genetic algorithms.

Degree: 2011, Queensland University of Technology

URL: https://eprints.qut.edu.au/46666/

► Web service technology is increasingly being used to build various e-Applications, in domains such as e-Business and e-Science. Characteristic benefits of web service technology are… (more)

▼ Web service technology is increasingly being used to build various e-Applications, in domains such as e-Business and e-Science. Characteristic benefits of web service technology are its inter-operability, decoupling and just-in-time integration. Using web service technology, an e-Application can be implemented by web service composition — by composing existing individual web services in accordance with the business process of the application. This means the application is provided to customers in the form of a value-added composite web service. An important and challenging issue of web service composition, is how to meet Quality-of-Service (QoS) requirements. This includes customer focused elements such as response time, price, throughput and reliability as well as how to best provide QoS results for the composites. This in turn best fulfils customers’ expectations and achieves their satisfaction. Fulfilling these QoS requirements or addressing the QoS-aware web service composition problem is the focus of this project. From a computational point of view, QoS-aware web service composition can be transformed into diverse optimisation problems. These problems are characterised as complex, large-scale, highly constrained and multi-objective problems. We therefore use genetic algorithms (GAs) to address QoS-based service composition problems. More precisely, this study addresses three important subproblems of QoS-aware web service composition; QoS-based web service selection for a composite web service accommodating constraints on inter-service dependence and conflict, QoS-based resource allocation and scheduling for multiple composite services on hybrid clouds, and performance-driven composite service partitioning for decentralised execution. Based on operations research theory, we model the three problems as a constrained optimisation problem, a resource allocation and scheduling problem, and a graph partitioning problem, respectively. Then, we present novel GAs to address these problems. We also conduct experiments to evaluate the performance of the new GAs. Finally, verification experiments are performed to show the correctness of the GAs. The major outcomes from the first problem are three novel GAs: a penaltybased GA, a min-conflict hill-climbing repairing GA, and a hybrid GA. These GAs adopt different constraint handling strategies to handle constraints on interservice dependence and conflict. This is an important factor that has been largely ignored by existing algorithms that might lead to the generation of infeasible composite services. Experimental results demonstrate the effectiveness of our GAs for handling the QoS-based web service selection problem with constraints on inter-service dependence and conflict, as well as their better scalability than the existing integer programming-based method for large scale web service selection problems. The major outcomes from the second problem has resulted in two GAs; a random-key GA and a cooperative coevolutionary GA (CCGA). Experiments demonstrate the good…

Subjects/Keywords: quality of service; web services; composite web services; optimisation; genetic algorithms

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Ai, L. (2011). QoS-aware web service composition using genetic algorithms. (Thesis). Queensland University of Technology. Retrieved from https://eprints.qut.edu.au/46666/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Ai, Lifeng. “QoS-aware web service composition using genetic algorithms.” 2011. Thesis, Queensland University of Technology. Accessed December 09, 2019. https://eprints.qut.edu.au/46666/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Ai, Lifeng. “QoS-aware web service composition using genetic algorithms.” 2011. Web. 09 Dec 2019.

Vancouver:

Ai L. QoS-aware web service composition using genetic algorithms. [Internet] [Thesis]. Queensland University of Technology; 2011. [cited 2019 Dec 09]. Available from: https://eprints.qut.edu.au/46666/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ai L. QoS-aware web service composition using genetic algorithms. [Thesis]. Queensland University of Technology; 2011. Available from: https://eprints.qut.edu.au/46666/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

5. Rocha, Elyrose Sousa Brito. Gerenciamento da qualidade em um serviço de enfermagem hospitalar: visão do enfermeiro.

Degree: Mestrado, Enfermagem Fundamental, 2007, University of São Paulo

URL: http://www.teses.usp.br/teses/disponiveis/22/22132/tde-13082007-112402/ ;

►

Este trabalho foi desenvolvido com os objetivos de analisar o Gerenciamento da Qualidade implantado em um serviço de enfermagem hospitalar e conhecer a opinião do… (more)

▼

Este trabalho foi desenvolvido com os objetivos de analisar o Gerenciamento da Qualidade implantado em um serviço de enfermagem hospitalar e conhecer a opinião do enfermeiro a respeito desse Gerenciamento no serviço em que trabalha. Por tratarse de um estudo de caráter exploratório e descritivo optamos por utilizar, como instrumento de coleta de dados, um formulário para entrevista elaborado pela autora com base em Deming (1990) e Antunes (1997). A partir dos resultados obtidos, juntamente com a revisão da literatura, acreditamos que os objetivos inicialmente propostos foram alcançados. Como principais resultados do estudo podemos citar que 17 (100%) dos enfermeiros entrevistados: afirmam que conhecem a filosofia da Qualidade Total aplicada ao serviço de enfermagem em que trabalham e acreditam que a implantação da filosofia trouxe melhoria para a sua prática. Além disso, quatro (24%) dentre estes, únicos presentes no hospital desde a adoção da nova filosofia, percebem aumento na satisfação do cliente em relação aos cuidados prestados; acreditam que houve melhoria no relacionamento interpessoal da equipe de enfermagem; e acham que o desempenho profissional do pessoal de enfermagem aumentou após a implantação. Dentre os 14 princípios de Deming (1990), o mais bem pontuado pelos enfermeiros foi o sétimo, que diz respeito a adotar e instituir a liderança (82% de atribuições à pontuação máxima). Por outro lado, o princípio menos pontuado foi o terceiro: cesse a dependência da inspeção em massa (18% de atribuições à pontuação máxima). Pretendemos que os enfermeiros, principalmente os que exercem cargo de gerência, considerem a filosofia da Qualidade Total como viável e aceitem o desafio de romper as barreiras da tradição, passando do discurso para a prática.

This research aimed to analyze the management of quality implemented in a hospital nursing care to learn the opinion of nurses regarding the management of the service they perform. Because the study exploratory and descriptive characteristics, the data collection was performed through an interview using a form elaborated by the author based in Deming (1990) and Antunes (1997). We believe the initial objectives were reached based on the literature review and results obtained. Among the main the results we can point that 17 (100%) of the interviewed nurses affirm to know the philosophy of Total Quality applied to the nursing service in which they work and believe the implementation of the philosophy improved their practice. Beside that, four (24%) among all, the only ones present at hospital since the adoption of the new philosophy, perceive the client?s increased satisfaction regarding the care delivered; believe the interpersonal relationship of the nursing team improved; and believe the professional performance of the nursing team improved after the implementation of the philosophy. Among the 14 principles of the Deming (1990), the higher scored one was the seventh, which concerns to the adoption and institution of leadership (82% of the attributions). On the other…

Advisors/Committee Members: Trevizan, Maria Auxiliadora.

Subjects/Keywords: nursing services; nursing services; qualidade; qualidade da assistência à saúde; qualidade total; quality; quality; quality of health care; quality of health care; serviços de enfermagem; total quality; total quality

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Rocha, E. S. B. (2007). Gerenciamento da qualidade em um serviço de enfermagem hospitalar: visão do enfermeiro. (Masters Thesis). University of São Paulo. Retrieved from http://www.teses.usp.br/teses/disponiveis/22/22132/tde-13082007-112402/ ;

Chicago Manual of Style (16^th Edition):

Rocha, Elyrose Sousa Brito. “Gerenciamento da qualidade em um serviço de enfermagem hospitalar: visão do enfermeiro.” 2007. Masters Thesis, University of São Paulo. Accessed December 09, 2019. http://www.teses.usp.br/teses/disponiveis/22/22132/tde-13082007-112402/ ;.

MLA Handbook (7^th Edition):

Rocha, Elyrose Sousa Brito. “Gerenciamento da qualidade em um serviço de enfermagem hospitalar: visão do enfermeiro.” 2007. Web. 09 Dec 2019.

Vancouver:

Rocha ESB. Gerenciamento da qualidade em um serviço de enfermagem hospitalar: visão do enfermeiro. [Internet] [Masters thesis]. University of São Paulo; 2007. [cited 2019 Dec 09]. Available from: http://www.teses.usp.br/teses/disponiveis/22/22132/tde-13082007-112402/ ;.

Council of Science Editors:

Rocha ESB. Gerenciamento da qualidade em um serviço de enfermagem hospitalar: visão do enfermeiro. [Masters Thesis]. University of São Paulo; 2007. Available from: http://www.teses.usp.br/teses/disponiveis/22/22132/tde-13082007-112402/ ;

Vilnius University

6. Laurinavičiūtė, Erika. Sveikatingumo paslaugų kokybės įtaka vartotojų poreikių patenkinimui.

Degree: Master, 2014, Vilnius University

URL: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2009~D_20140626_183913-49344 ;

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Darbą sudaro trys dalys. Pirmojoje darbo dalyje „TEORINIAI PASLAUGŲ KOKYBĖS IR VARTOTOJŲ POREIKIŲ PATENKINIMO ASPEKTAI“ nagrinėjama literatūroje pateikiamos paslaugos ir paslaugų kokybės sampratos, paslaugos struktūra,… (more)

Subjects/Keywords: quality of services; Satisfaction of consumers’ needs; Health

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Laurinavičiūtė, E. (2014). Sveikatingumo paslaugų kokybės įtaka vartotojų poreikių patenkinimui. (Masters Thesis). Vilnius University. Retrieved from http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2009~D_20140626_183913-49344 ;

Chicago Manual of Style (16^th Edition):

Laurinavičiūtė, Erika. “Sveikatingumo paslaugų kokybės įtaka vartotojų poreikių patenkinimui.” 2014. Masters Thesis, Vilnius University. Accessed December 09, 2019. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2009~D_20140626_183913-49344 ;.

MLA Handbook (7^th Edition):

Laurinavičiūtė, Erika. “Sveikatingumo paslaugų kokybės įtaka vartotojų poreikių patenkinimui.” 2014. Web. 09 Dec 2019.

Vancouver:

Laurinavičiūtė E. Sveikatingumo paslaugų kokybės įtaka vartotojų poreikių patenkinimui. [Internet] [Masters thesis]. Vilnius University; 2014. [cited 2019 Dec 09]. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2009~D_20140626_183913-49344 ;.

Council of Science Editors:

Laurinavičiūtė E. Sveikatingumo paslaugų kokybės įtaka vartotojų poreikių patenkinimui. [Masters Thesis]. Vilnius University; 2014. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2009~D_20140626_183913-49344 ;

7. Rivera Villagra, Diego. Analyse et influence des paramètres d’affaires sur la qualité d’expérience des services Over-The-Top : Analysis and influence of business parameters on quality of experience for Over-The-Top services.

Degree: Docteur es, Informatique, 2017, Paris Saclay

URL: http://www.theses.fr/2017SACLL004

►

A l'époque où l'Internet est devenu la plateforme par défaut pour offrir de la valeur ajoutée, des nouveaux fournisseurs de services multimédia ont saisi cette… (more)

▼

A l'époque où l'Internet est devenu la plateforme par défaut pour offrir de la valeur ajoutée, des nouveaux fournisseurs de services multimédia ont saisi cette opportunité en définissant les services Over-The-Top (OTT). Cependant, Internet n'étant pas un réseau de distribution fiable, il nécessaire de garantir de haut niveau de Qualité d'Expérience (QoE), ainsi que les revenues des Fournisseurs de Services d'Internet (ISP) et des OTTs.Le travail présenté dans ce document va au-delà de l'état de l'art, en proposant une solution qui prend en compte cet objectif. Les principaux apports qui y sont présentés peuvent être synthétisées en quatre contributions.En premier lieu, l'inclusion des paramètres liés aux modèles d'affaires dans l'analyse de la QoE a demandé un nouveau cadre pour calculer la QoE d'un service OTT. Ce cadre est basé sur le formalisme mathématique des Machines Étendues à États Finis (EFSM), ce qui profite de deux avantages des EFSMs~: les traces des machines suivent les décisions de l'utilisateur et les variables du contexte utilisés comme indicateurs de qualité, seront utilisées ultérieurement pour computer la QoE.La deuxième contribution consiste à mettre en œuvre deux algorithmes. Le premier fait le calcul d'une forme équivalent, ayant la forme d'un arbre qui représente les traces de la machine. Le deuxième utilise les traces et fait le calcul de la QoE pour les états terminaux de chaque trace. Les deux algorithmes peuvent être utilisés comme base d'un outil de monitorage capable de prévoir la valeur de la QoE d'un utilisateur. De plus, une mise en œuvre concrète des ces deux algorithmes comme une extension de l'Outil de Monitorage de Montimage (MMT) est aussi présentée.La troisième contribution présente la validation de l'approche avec un double objectif. D'une part, l'inclusion de paramètres du modèle d'affaires est validée et on détermine leur impact sur la QoE. D'autre part, le modèle de la QoE proposé est validé par la mise en œuvre d'une plateforme d'émulation d'un service OTT qui montre des vidéos perturbés. Cette implémentation est utilisée pour obtenir des valeurs estimées par utilisateurs réels qui sont utilisés pour dériver un modèle approprié de la QoE.La dernière contribution se base sur le cadre donné et fournit un analyse statique d'un service OTT. Cette procédure est réalisé par un troisième algorithme qui calcule la quantité des configurations contenues dans le modèle. En analysant à l'avance touts les scénarios possibles qu'un utilisateur peut rencontrer, le fournisseur des services OTT peut détecter des défauts dans le modèle et le service à une stade précoce du développement

At a time when the Internet has become the de facto platform for delivering value, the new multimedia providers took advantage of this opportunity to define Over-The-Top (OTT) services. Considering that Internet is not a reliable distribution network, it is necessary to ensure high levels of Quality of Experience (QoE) and revenues for Internet Service Providers (ISP) and OTTs. The work presented in this…

Advisors/Committee Members: Cavalli, Ana (thesis director).

Subjects/Keywords: Qualité d’expérience; Services OTT; Modèles formels; Qualité d'affaires; Quality of experience; OTT services; Formal models; Quality of business

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Rivera Villagra, D. (2017). Analyse et influence des paramètres d’affaires sur la qualité d’expérience des services Over-The-Top : Analysis and influence of business parameters on quality of experience for Over-The-Top services. (Doctoral Dissertation). Paris Saclay. Retrieved from http://www.theses.fr/2017SACLL004

Chicago Manual of Style (16^th Edition):

Rivera Villagra, Diego. “Analyse et influence des paramètres d’affaires sur la qualité d’expérience des services Over-The-Top : Analysis and influence of business parameters on quality of experience for Over-The-Top services.” 2017. Doctoral Dissertation, Paris Saclay. Accessed December 09, 2019. http://www.theses.fr/2017SACLL004.

MLA Handbook (7^th Edition):

Rivera Villagra, Diego. “Analyse et influence des paramètres d’affaires sur la qualité d’expérience des services Over-The-Top : Analysis and influence of business parameters on quality of experience for Over-The-Top services.” 2017. Web. 09 Dec 2019.

Vancouver:

Rivera Villagra D. Analyse et influence des paramètres d’affaires sur la qualité d’expérience des services Over-The-Top : Analysis and influence of business parameters on quality of experience for Over-The-Top services. [Internet] [Doctoral dissertation]. Paris Saclay; 2017. [cited 2019 Dec 09]. Available from: http://www.theses.fr/2017SACLL004.

Council of Science Editors:

Rivera Villagra D. Analyse et influence des paramètres d’affaires sur la qualité d’expérience des services Over-The-Top : Analysis and influence of business parameters on quality of experience for Over-The-Top services. [Doctoral Dissertation]. Paris Saclay; 2017. Available from: http://www.theses.fr/2017SACLL004

8. Laghari, Khalil ur Rehman. On quality of experience (QoE) for multimedia services in communication ecosystem : Sur la qualité de l'expérience (QoE) pour les services multimédias dans l'écosystème de la communication.

Degree: Docteur es, Informatique et Télécommunications, 2012, Evry, Institut national des télécommunications

URL: http://www.theses.fr/2012TELE0008

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Aujourd'hui, la satisfaction du client et la joie deviennent les principaux différenciateurs pour évaluer l'efficacité des opérateurs télécoms et les fournisseurs de services. Dans ce… (more)

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Aujourd'hui, la satisfaction du client et la joie deviennent les principaux différenciateurs pour évaluer l'efficacité des opérateurs télécoms et les fournisseurs de services. Dans ce marché concurrentiel, la mauvaise qualité de l'expérience (QoE) conduit à une réaction en chaîne de la parole négative de la bouche, pousser les clients dans les bras de concurrents en attente. Par conséquent, il est important pour les fournisseurs de services pour assurer la qualité supérieure de l'expérience afin d'éviter la déloyauté clientèle et la réputation négative. QoE est une émergence rapide multi-disciplinaire discipline axée sur la compréhension globale des exigences de qualité de l'homme sous différents angles tels que la technologie, des affaires et contexte d'utilisation. Le premier défi et avant tout est de comprendre comment différentes caractéristiques qui influencent liés à l'activité, la technologie, et le comportement influence du contexte humain. Dans cette thèse, les premiers travaux répond à ce défi de comprendre l'influence des domaines disparates sur QoE. Un modèle d'interaction QoE consolidée est proposé qui relie les domaines disparates (humains, des affaires, la technologie, et le contexte) pour comprendre la qualité globale de l'homme de l'expérience requise. Puis la taxonomie est présenté pour le modèle d'interaction QoE. Deuxième contribution dans cette thèse est basé sur le premier et son principal objectif est de capturer et analyser des données QoE à travers des études de l'utilisateur. Sur la base de données de l'utilisateur, l'influence des paramètres technologiques, contextuelles et d'affaires de plus de QoE sont évalués. Différents services multimédias ont été sélectionnés pour l'étude d'utilisateur tels que le service de streaming vidéo, la téléphonie (VoIP et PSTN), et service de téléconférence audio 3D. Selon le service multimédia, différents aspects ont été considérés lors de chaque étude sur les utilisateurs telles que les types de paramètres de service (QoS multimédia, le contenu, le contexte), les types de mesures (QoE subjective, objectif cognitif ou les deux), les caractéristiques de l'homme (âge, sexe, etc) , et les rôles de l'homme (l'utilisateur ou le client). Ces résultats aident à comprendre le lien entre QoE et d'autres domaines d'influence. La troisième contribution est basée sur les travaux en cours d'élaboration QoE des outils basés sur des services de streaming vidéo. Deux outils basés sur QoE pour l'évaluation des services multimédias ont été présentés dans cette thèse, leurs principales fonctions consistent à saisir, analyser et rapporter métriques QoE en temps réel. Ces outils sont utiles pour QoE mesure en temps réel de paramètres QoE

Today, the fulfillment of customer demands and user experience requirements are becoming the main differentiators for gauging the effectiveness of telecom operators and service providers. In this competitive market, the poor Quality of Experience (QoE) leads to a chain reaction of negative word of mouth, pushing customers into the arms of…

Advisors/Committee Members: Crespi, Noël (thesis director).

Subjects/Keywords: Qualité d'expérience; QoE; Services multimédias; Qualité de service; QoS; Quality of experience; Multimedia services; QoE; Quality of service; QoS

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Laghari, K. u. R. (2012). On quality of experience (QoE) for multimedia services in communication ecosystem : Sur la qualité de l'expérience (QoE) pour les services multimédias dans l'écosystème de la communication. (Doctoral Dissertation). Evry, Institut national des télécommunications. Retrieved from http://www.theses.fr/2012TELE0008

Chicago Manual of Style (16^th Edition):

Laghari, Khalil ur Rehman. “On quality of experience (QoE) for multimedia services in communication ecosystem : Sur la qualité de l'expérience (QoE) pour les services multimédias dans l'écosystème de la communication.” 2012. Doctoral Dissertation, Evry, Institut national des télécommunications. Accessed December 09, 2019. http://www.theses.fr/2012TELE0008.

MLA Handbook (7^th Edition):

Laghari, Khalil ur Rehman. “On quality of experience (QoE) for multimedia services in communication ecosystem : Sur la qualité de l'expérience (QoE) pour les services multimédias dans l'écosystème de la communication.” 2012. Web. 09 Dec 2019.

Vancouver:

Laghari KuR. On quality of experience (QoE) for multimedia services in communication ecosystem : Sur la qualité de l'expérience (QoE) pour les services multimédias dans l'écosystème de la communication. [Internet] [Doctoral dissertation]. Evry, Institut national des télécommunications; 2012. [cited 2019 Dec 09]. Available from: http://www.theses.fr/2012TELE0008.

Council of Science Editors:

Laghari KuR. On quality of experience (QoE) for multimedia services in communication ecosystem : Sur la qualité de l'expérience (QoE) pour les services multimédias dans l'écosystème de la communication. [Doctoral Dissertation]. Evry, Institut national des télécommunications; 2012. Available from: http://www.theses.fr/2012TELE0008

Mykolas Romeris University

9. Railienė, Agnė. Viešosios įstaigos Panevėžio ligoninės kokybės politikos vertinimas.

Degree: Master, Marketing and Administration, 2011, Mykolas Romeris University

URL: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20110208_085418-70920 ;

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Magistro baigiamojo darbo tema yra aktuali, nes pastaraisiais metais sveikatos priežiūros specialistai ir jų teikiamų paslaugų kokybė tapo vienu pagrindinių visuomenės diskusijų objektu. Kokybiška sveikatos… (more)

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Magistro baigiamojo darbo tema yra aktuali, nes pastaraisiais metais sveikatos priežiūros specialistai ir jų teikiamų paslaugų kokybė tapo vienu pagrindinių visuomenės diskusijų objektu. Kokybiška sveikatos priežiūra padeda taupyti išteklius ir geriau patenkinti pacientų lūkesčius bei sąlygoja sveikatos priežiūros paslaugų, ir pacientų rinkos plėtrą. Paciento nuomonė privalo būti naudojama kaip priemonė medicinos įstaigos darbui vertinti, taip pat svarbu žinoti, kaip savo profesionalumą vertina patys medikai. Lietuvoje įgyvendinamos ir plėtojamos ilgalaikės sveikatos priežiūros kokybės strategijos, tačiau nėra patvirtintų vieningų sveikatos priežiūros kokybės rodiklių ar reikalavimų, pagal kuriuos būtų galima vertinti paslaugų atitiktį. Tyrimo tikslas. Įvertinti Viešosios įstaigos (VšĮ) Panevėžio ligoninės kokybės politiką. Darbo uždaviniai. 1. Atskleisti sveikatos priežiūros kokybės sampratą. 2. Pateikti sveikatos priežiūros kokybės politikos vertinimo galimybes ir kriterijus. 3. Išnagrinėti VšĮ Panevėžio ligoninės kokybės politiką ir jos ypatumus. 4. Atskleisti tyrimo rezultatų interpretaciją, pateikiant VšĮ Panevėžio ligoninės pacientų požiūrį į gaunamų paslaugų kokybę. 5. Pateikti tyrimo rezultatų interpretaciją, atskleidžiant VšĮ Panevėžio ligoninės med. personalo požiūrį į įstaigoje vykdomą kokybės politiką ir pacientams teikiamų paslaugų kokybę. 5. Pateikti praktinių rekomendacijų VšĮ Panevėžio ligoninės kokybės politikos gerinimui. Hipotezės. VšĮ Panevėžio ligoninės... [toliau žr. visą tekstą]

An issue of the Master’s Thesis is relevant, because a health-care specialists and quality of their service has become a major public debate in past several years. A qualified health-care is helping earn resources and satisfy patients’ expectations in a better way as well giving a development of the market for the health-care services and the patients. A viewpoint of the patients should be used as a mean for assessment of the health-care institution as well it is important to know, how the medical personnel may evaluate their professional skills. The long-term strategies of the health-care are realising and developing in the Lithuania, however, no any unanimous indicators or requirements of the health-care quality is confirmed, and in accordance to which the services should be evaluated their match up. Target of the Investigation. An Assessment of Quality Policy of the Public Institution Panevėžys Hospital. Goals of the Work. 1. To reveal a conception of the health-care quality. 2 To provide options and criteria for assessment of the health-care quality policy. 3. To explore a quality policy and its peculiarities of the Public Institution Panevėžys Hospital. 4. To reveal an interpretation of the results of an investigation by providing a viewpoint into obtained services of the Public Institution Panevėžys Hospital’ patients. 5. To provide an interpretation of the results of an investigation by revealing a viewpoint of the medical personnel of Public Institution Panevėžys... [to full text]

Advisors/Committee Members: Jankauskienė, Danguolė (Master’s thesis supervisor), Gaižauskienė, Aldona (Master’s thesis reviewer), Kazlauskienė, Natalija (Master’s degree committee chair), Paulikas, Vygandas Kazimieras (Master’s degree committee member), Aleknonis, Gintaras (Master’s degree committee member), Bielskis, Andrius (Master’s degree committee member), Janušauskienė, Diana (Master’s degree committee member), Kaziliūnas, Adolfas (Master’s degree committee member), Viliūnas, Giedrius (Master’s degree committee member).

Subjects/Keywords: Sveikatos priežiūros paslaugos; Kokybė; Kokybės politika; Kokybės vadybos sistema; Quality of health-care services; Quality; Quality policy; Quality management system

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Railienė, Agnė. (2011). Viešosios įstaigos Panevėžio ligoninės kokybės politikos vertinimas. (Masters Thesis). Mykolas Romeris University. Retrieved from http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20110208_085418-70920 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Chicago Manual of Style (16^th Edition):

Railienė, Agnė. “Viešosios įstaigos Panevėžio ligoninės kokybės politikos vertinimas.” 2011. Masters Thesis, Mykolas Romeris University. Accessed December 09, 2019. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20110208_085418-70920 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

MLA Handbook (7^th Edition):

Railienė, Agnė. “Viešosios įstaigos Panevėžio ligoninės kokybės politikos vertinimas.” 2011. Web. 09 Dec 2019.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Vancouver:

Railienė, Agnė. Viešosios įstaigos Panevėžio ligoninės kokybės politikos vertinimas. [Internet] [Masters thesis]. Mykolas Romeris University; 2011. [cited 2019 Dec 09]. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20110208_085418-70920 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Council of Science Editors:

Railienė, Agnė. Viešosios įstaigos Panevėžio ligoninės kokybės politikos vertinimas. [Masters Thesis]. Mykolas Romeris University; 2011. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20110208_085418-70920 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Georgia State University

10. Lundy, Heather F. Parental Stress, Socioeconomic Status, Satisfaction with Services, and Family Quality of Life among Parents of Children Receiving Special Education Services.

Degree: PhD, Counseling and Psychological Services, 2011, Georgia State University

URL: https://scholarworks.gsu.edu/cps_diss/64

► Family quality of life (FQOL) refers to the degree to which families of individuals with disabilities are able to meet their basic needs, enjoy… (more)

▼ Family quality of life (FQOL) refers to the degree to which families of individuals with disabilities are able to meet their basic needs, enjoy time together, and pursue leisure interests and activities (Park et al., 2003). Researchers have identified barriers that families of individuals with disabilities encounter as they pursue a life of quality including elevated parental stress (Hauser-Cram, Warfield, Shonkoff, & Kraus, 2001), low socioeconomic status (SES) (Park, Turnbull, & Turnbull, 2002) and inadequate social service support (Soresi, Nota, & Ferrari, 2007). This study utilized data collected from a sample of parents (N = 389) of children receiving special education services from preschool through fifth grade to determine parental stress levels, satisfaction with social service supports and FQOL. Instruments included a demographic questionnaire, Parental Stress Scale (PSS; Berry & Jones, 1995), Client Satisfaction Questionnaire-8 (CSQ-8; Larsen, Attkisson, Hargreaves, & Nguyen, 1979) and Family Quality of Life Survey (FQOLS; Turnbull et al., 2004). A MANCOVA analysis failed to reflect significant differences between parental stress levels and FQOL based on child disability type. Point biserial correlations did not reveal significant relationships between children’s free or reduced lunch (FRL) status, parental stress, satisfaction with social services, and FQOL. Initial linear regression analysis indicated that parental stress was a significant predictor of FQOL (<em>p < </em>.001) while satisfaction with social services approached significance (p = .057). However, a subsequent linear regression analysis that included the interaction between satisfaction with social services and parental stress failed to support a moderation effect between satisfaction with social services and parental stress in the prediction of FQOL (p = .142). The examination of parental stress and FQOL within a school-based setting was a unique contribution to the literature that focuses primarily on FQOL and families of children with disabilities within clinical, medical and mental health settings. Limitations of this study, future research directions, and implications for school-based mental health providers are presented. Advisors/Committee Members: Kristen Varjas, Psy.D., Jeff Ashby, Ph.D., Elizabeth Steed, Ph.D., Joanna White, Ed.D..

Subjects/Keywords: parental stress; socioeconomic status; family quality of life; services; schools; Student Counseling and Personnel Services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Lundy, H. F. (2011). Parental Stress, Socioeconomic Status, Satisfaction with Services, and Family Quality of Life among Parents of Children Receiving Special Education Services. (Doctoral Dissertation). Georgia State University. Retrieved from https://scholarworks.gsu.edu/cps_diss/64

Chicago Manual of Style (16^th Edition):

Lundy, Heather F. “Parental Stress, Socioeconomic Status, Satisfaction with Services, and Family Quality of Life among Parents of Children Receiving Special Education Services.” 2011. Doctoral Dissertation, Georgia State University. Accessed December 09, 2019. https://scholarworks.gsu.edu/cps_diss/64.

MLA Handbook (7^th Edition):

Lundy, Heather F. “Parental Stress, Socioeconomic Status, Satisfaction with Services, and Family Quality of Life among Parents of Children Receiving Special Education Services.” 2011. Web. 09 Dec 2019.

Vancouver:

Lundy HF. Parental Stress, Socioeconomic Status, Satisfaction with Services, and Family Quality of Life among Parents of Children Receiving Special Education Services. [Internet] [Doctoral dissertation]. Georgia State University; 2011. [cited 2019 Dec 09]. Available from: https://scholarworks.gsu.edu/cps_diss/64.

Council of Science Editors:

Lundy HF. Parental Stress, Socioeconomic Status, Satisfaction with Services, and Family Quality of Life among Parents of Children Receiving Special Education Services. [Doctoral Dissertation]. Georgia State University; 2011. Available from: https://scholarworks.gsu.edu/cps_diss/64

University of Adelaide

11. Tessema, Gizachew Assefa. [EMBARGOED] Quality of Care in Family Planning Services in Ethiopia.

Degree: 2018, University of Adelaide

URL: http://hdl.handle.net/2440/117929

► Background Annually approximately 303,000 maternal deaths occurred globally in 2015, of which 99% occurred in Low-and Middle-income countries (LMIC). Estimates suggest that Ethiopia is one… (more)

Subjects/Keywords: Quality of care; family planning; services provision assessment; health services research; Ethiopia

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Tessema, G. A. (2018). [EMBARGOED] Quality of Care in Family Planning Services in Ethiopia. (Thesis). University of Adelaide. Retrieved from http://hdl.handle.net/2440/117929

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Tessema, Gizachew Assefa. “[EMBARGOED] Quality of Care in Family Planning Services in Ethiopia.” 2018. Thesis, University of Adelaide. Accessed December 09, 2019. http://hdl.handle.net/2440/117929.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Tessema, Gizachew Assefa. “[EMBARGOED] Quality of Care in Family Planning Services in Ethiopia.” 2018. Web. 09 Dec 2019.

Vancouver:

Tessema GA. [EMBARGOED] Quality of Care in Family Planning Services in Ethiopia. [Internet] [Thesis]. University of Adelaide; 2018. [cited 2019 Dec 09]. Available from: http://hdl.handle.net/2440/117929.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Tessema GA. [EMBARGOED] Quality of Care in Family Planning Services in Ethiopia. [Thesis]. University of Adelaide; 2018. Available from: http://hdl.handle.net/2440/117929

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Vilnius Pedagogical University

12. Jackevič, Božena. Socialinio darbuotojo teikiamų paslaugų kokybė: Nemenčinės seniūnijos atvejo studija.

Degree: Master, Sociology, 2013, Vilnius Pedagogical University

URL: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2012~D_20130104_110326-08740 ;

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Moksliniame darbe yra apžvelgiama socialinio darbo, kaip profesijos raida, socialinio darbuotojo ir socialinių paslaugų sampratos, socialinių darbuotojų funkcijos bei vaidmenys, ES socialinę apsaugos sistemą reglamentuojantys… (more)

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Moksliniame darbe yra apžvelgiama socialinio darbo, kaip profesijos raida, socialinio darbuotojo ir socialinių paslaugų sampratos, socialinių darbuotojų funkcijos bei vaidmenys, ES socialinę apsaugos sistemą reglamentuojantys teisės aktai ir Nemenčinės seniūnijos socialinių paslaugų kokybės vertinimo atvejis. Darbo tikslas yra ištirti Nemenčinės seniūnijoje dirbančių socialinių darbuotojų teikiamų paslaugų kokybę o pagrindinė darbo problema yra susijusi su socialinių paslaugų vertinimu bei socialinių darbuotojų darbo vertinimu. Tyrimo metu buvo pastebėta, jog daugiausiai Nemenčinės seniūnijos gyventojai naudojasi tokiomis socialinėmis paslaugomis, kaip nemokamas maitinimas, parama maisto produktais, konsultavimas, informavimas bei reikiamų dokumentų tvarkymu. Socialinių darbuotojų teikiamų paslaugų kokybę dauguma respondentų vertina gerai ir teigia, kad socialiniai darbuotojai stengiasi savo pareigas atlikti tinkamai bei kokybiškai. Tik nedidelė dali gyventojų socialinių darbuotojų darbą vertina vidutiniškai, kadangi pastebi nemažai trūkumų, kuriuos labai aiškiai įvardija. Labiausiai gyventojai norėtų iš socialinių darbuotojų malonesnio bendravimo, daugiau informacijos apie teikiamas socialines paslaugas, daugiau skambučių bei daugiau skelbimų apie teikiamas socialines paslaugas. Socialinių darbuotojų apklausoje, ne visos socialinės darbuotojos sugebėjo paaiškinti, kas tai yra paslaugų kokybė, bet buvo pastebėta, jog visos socialinės darbuotojos stengiasi tinkamai ir... [toliau žr. visą tekstą]

The scientific paper is an overview of social work as professional development, social worker and social services concept, a social worker functions and roles, and the EU’s social protection system legislation and Nemencine neighborhood quality of social services assessments. The aim is to explore the neighborhood Nemencine social workers working in the service quality of work and the main problem is related to the social services assessment, and evaluation of social workers. The study has been observed that most of the residents of Nemencine use social services such as free meals, food aid, counseling, information and documents processing. Social worker’s quality of services, most respondents said the good and the social workers try to perform his duties properly and with high quality. Only a small proportion of the population of social workers work in a medium, since the notes a number of shortcoming, which clearly identifies. Most people want from social workers communicate more enjoyable, more information about social services, more and more calls on ads in social services. Survey of social workers, social workers, not all were able to explain what is the quality of service, but it was noted that all social workers trying to properly and dutifully carrying out their work in its dealing with customers. Social workers describe the quality of social services as social services for people in all respects. It can be argued that Nemencine neighborhood social workers to provide... [to full text]

Advisors/Committee Members: Dagys, Rimantas (Master’s degree committee chair), Nevaitė, Rasa (Master’s degree session secretary), Taljūnaitė, Meilutė (Master’s degree committee member), Petronienė, Ona (Master’s degree committee member), Gudauskas, Renaldas (Master’s degree committee member), Aleksienė, Vilmantė (Master’s degree committee member), Taljūnaitė, Meilutė (Master’s thesis supervisor).

Subjects/Keywords: Socialinės paslaugos; Socialinis darbuotojas; Paslaugų kokybė; Social services; Social worker; Quality of social services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Jackevič, Božena. (2013). Socialinio darbuotojo teikiamų paslaugų kokybė: Nemenčinės seniūnijos atvejo studija. (Masters Thesis). Vilnius Pedagogical University. Retrieved from http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2012~D_20130104_110326-08740 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Chicago Manual of Style (16^th Edition):

Jackevič, Božena. “Socialinio darbuotojo teikiamų paslaugų kokybė: Nemenčinės seniūnijos atvejo studija.” 2013. Masters Thesis, Vilnius Pedagogical University. Accessed December 09, 2019. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2012~D_20130104_110326-08740 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

MLA Handbook (7^th Edition):

Jackevič, Božena. “Socialinio darbuotojo teikiamų paslaugų kokybė: Nemenčinės seniūnijos atvejo studija.” 2013. Web. 09 Dec 2019.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Vancouver:

Jackevič, Božena. Socialinio darbuotojo teikiamų paslaugų kokybė: Nemenčinės seniūnijos atvejo studija. [Internet] [Masters thesis]. Vilnius Pedagogical University; 2013. [cited 2019 Dec 09]. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2012~D_20130104_110326-08740 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Council of Science Editors:

Jackevič, Božena. Socialinio darbuotojo teikiamų paslaugų kokybė: Nemenčinės seniūnijos atvejo studija. [Masters Thesis]. Vilnius Pedagogical University; 2013. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2012~D_20130104_110326-08740 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

University of Stirling

13. Beattie, Michelle. Measuring the Patient Experience of Hospital Quality of Care.

Degree: Doctor of Nursing, 2016, University of Stirling

URL: http://hdl.handle.net/1893/23410

► The primary motivation of this PhD by publication has been the apparent disconnect between the metrics of hospital quality of care at national and board… (more)

▼ The primary motivation of this PhD by publication has been the apparent disconnect between the metrics of hospital quality of care at national and board level and patients’ experiences. Exploration of the gap led to the realisation of two key points. Firstly, the concept of healthcare quality continually evolves. Secondly, the NHS Scotland Measurement Framework does not include a measure of patient experience at the microsystem level (e.g. hospital ward). This is needed to counterbalance easier to obtain metrics of quality (e.g. waiting times). Resource tends to follow measurement. Papers 1 and 2 were exploratory, investigating theoretical and practical aspects of measuring quality of hospital care at the clinical microsystem level. With the associated Chapters, they highlighted both the necessity and the possibility of measuring the patient experience at the micro level of the healthcare system. They also drew attention to the inadequacy of “satisfaction” as a metric, leading to closer examination of “experience” as the decisive metric. This required the development of a systematic review protocol (Paper Three), then a systematic review (Paper Four). The review (Paper Four) examined the utility (validity, reliability, cost efficiency, acceptability and educational impact) of questionnaires to measure the patient experience of hospital quality of care, with a newly devised matrix tool. Findings highlighted a gap for an instrument with high utility for use at the clinical microsystem level of healthcare. Paper Five presents the development and preliminary psychometric testing of such an instrument; the Care Experience Feedback Improvement Tool (CEFIT). The thesis provides, as well as the matrix tool and CEFIT, theoretical and methodological contributions in the field of healthcare quality. It contributes to an aspiration that the patient’s voice can be heard and acknowledged, in order to direct improvements in the quality of hospital care.

Subjects/Keywords: quality improvement; hospital; quality of care; patient experience; measurement; Hospital care; Hospital patients Services for

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APA (6^th Edition):

Beattie, M. (2016). Measuring the Patient Experience of Hospital Quality of Care. (Doctoral Dissertation). University of Stirling. Retrieved from http://hdl.handle.net/1893/23410

Chicago Manual of Style (16^th Edition):

Beattie, Michelle. “Measuring the Patient Experience of Hospital Quality of Care.” 2016. Doctoral Dissertation, University of Stirling. Accessed December 09, 2019. http://hdl.handle.net/1893/23410.

MLA Handbook (7^th Edition):

Beattie, Michelle. “Measuring the Patient Experience of Hospital Quality of Care.” 2016. Web. 09 Dec 2019.

Vancouver:

Beattie M. Measuring the Patient Experience of Hospital Quality of Care. [Internet] [Doctoral dissertation]. University of Stirling; 2016. [cited 2019 Dec 09]. Available from: http://hdl.handle.net/1893/23410.

Council of Science Editors:

Beattie M. Measuring the Patient Experience of Hospital Quality of Care. [Doctoral Dissertation]. University of Stirling; 2016. Available from: http://hdl.handle.net/1893/23410

Vilnius Pedagogical University

14. Zozulienė, Aistė. Savivaldybėje teikiamų socialinių paslaugų prieinamumas.

Degree: Master, Sociology, 2011, Vilnius Pedagogical University

URL: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2011~D_20110712_095855-20848 ;

►

Socialinių paslaugų tikslas yra gerinti socialiai pažeidžiamų piliečių gyvenimo kokybę, tenkinti būtiniausius jo žmogiškuosius poreikius, padėti integruotis į visuomenę, mažinti socialinę atskirtį. Kad žmonės gaunantys… (more)

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Socialinių paslaugų tikslas yra gerinti socialiai pažeidžiamų piliečių gyvenimo kokybę, tenkinti būtiniausius jo žmogiškuosius poreikius, padėti integruotis į visuomenę, mažinti socialinę atskirtį. Kad žmonės gaunantys šias paslaugas jaustų gyvenimo pagerėjimą reikia, kad tos paslaugos būtų suteiktos kokybiškai. Net ir mažos skiriamos paslaugos gali būti tik tada veiksmingos, jei jos taikliai pasiekė paslaugos gavėją, ypač ekonominės krizės metais. Nekokybiškai suteikta paslauga praranda savo vertę, neteikia naudos, vadinasi blogai arba visai nevykdo socialinės apsaugos politikos. Siekiant paslaugų kokybės darosi svarbūs santykiai tarp paslaugų teikėjo ir paslaugų gavėjo. Didžiausia dalimi paslaugų kokybę lemia tiesioginis paslaugos teikėjas- socialinis darbuotojas. Tai priklauso nuo jo kvalifikacijos, asmeninių savybių, požiūrio į klientą. Kokybės užtikrinimo sistemai kurti ir užtikrinti įtakos turi ir socialinių paslaugų įstaigų veikla, paslaugų prieinamumas ir kokybė, valstybės vykdomi ir rengiami įstatymai. Pagal socialinių paslaugų reformą,(2002m.) nuo 2004m. buvo pradėti rengti nacionaliniai socialinių paslaugų standartai, kurie padėtų paslaugų gavėjams ir jų šeimų nariams spręsti apie gaunamų paslaugų kokybiškumą, o socialinių paslaugų teikėjams būtų aiškiau, kokie reikalavimai keliami paslaugoms. Socialinių paslaugų įstaigų išskirtinumas yra tas, kad galutiniai rezultatai nėra grindžiami tik atliktu efektyvumu ir ekonomiškumu. Didele dalim tai priklauso ir nuo atlikto... [toliau žr. visą tekstą]

One priority of welfare state is carry out systematic social policy and to provide social services of good quality. Social services depend on economical situation of the state and legislation as well as qualification, competence of employee, who provides these services, and services’ quality assurance system. The main actor which determines quality of the services is direct services provider – social worker. It is quit hard to evaluate quality of services, because everyone different understands and evaluates quality of services. Person’s indication of evaluation depends on how provided service satisfies his need and expectations. Lithuanian legislation of social policy is orientated into high quality of social services; however evaluation of it is still problematic due to a lack of documentations, identifying quality evaluation strategy of social services provided by social workers. The master thesis, with reference to science literature, analyze social services provision system in Druskininkai Municipality (case analyze) as well as present point of view of social services’ organization, provider and recipient evaluating social services on social, territorial and economic backgrounds (experiment). A goal of experiment (research) is to examine opinion of social services’ providers and recipients about provided services. Research revealed that social services’ organization, provider and recipient positively evaluate quality of social services on social, territorial and economic... [to full text]

Advisors/Committee Members: Dagys, Rimantas (Master’s degree committee chair), Mačiuikienė, Diana (Master’s degree session secretary), Taljūnaitė, Meilutė (Master’s degree committee member), Kvieskaitė, Eglė (Master’s degree committee member), Gudžinskienė, Vida (Master’s degree committee member), Aleksienė, Vilmantė (Master’s degree committee member), Žadeikaitė, Loreta (Master’s thesis supervisor), Gudauskas, Renaldas (Master’s thesis reviewer).

Subjects/Keywords: Socialinės paslaugos; Socialinis darbuotojas; Socialinių paslaugų kokybė; Kokybės vertinimo sistema; Social services; Social worker; Quality of social services; Quality assurance system

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Zozulienė, Aistė. (2011). Savivaldybėje teikiamų socialinių paslaugų prieinamumas. (Masters Thesis). Vilnius Pedagogical University. Retrieved from http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2011~D_20110712_095855-20848 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Chicago Manual of Style (16^th Edition):

Zozulienė, Aistė. “Savivaldybėje teikiamų socialinių paslaugų prieinamumas.” 2011. Masters Thesis, Vilnius Pedagogical University. Accessed December 09, 2019. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2011~D_20110712_095855-20848 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

MLA Handbook (7^th Edition):

Zozulienė, Aistė. “Savivaldybėje teikiamų socialinių paslaugų prieinamumas.” 2011. Web. 09 Dec 2019.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Vancouver:

Zozulienė, Aistė. Savivaldybėje teikiamų socialinių paslaugų prieinamumas. [Internet] [Masters thesis]. Vilnius Pedagogical University; 2011. [cited 2019 Dec 09]. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2011~D_20110712_095855-20848 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Council of Science Editors:

Zozulienė, Aistė. Savivaldybėje teikiamų socialinių paslaugų prieinamumas. [Masters Thesis]. Vilnius Pedagogical University; 2011. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2011~D_20110712_095855-20848 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Anna University

15. Srimathi mathialagan. Studies on cross layer optimized Mimo based wireless networks;.

Degree: Studies on cross layer optimized Mimo based wireless networks, 2014, Anna University

URL: http://shodhganga.inflibnet.ac.in/handle/10603/26106

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Rapid growth in wireless networks increases the demand for newlineservices that are traditionally available only in wired networks In wireless newlinenetworks Communication takes place over… (more)

Subjects/Keywords: Information and Communication engineering; Protocol layers; Quality of Services

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APA (6^th Edition):

mathialagan, S. (2014). Studies on cross layer optimized Mimo based wireless networks;. (Thesis). Anna University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/26106

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

mathialagan, Srimathi. “Studies on cross layer optimized Mimo based wireless networks;.” 2014. Thesis, Anna University. Accessed December 09, 2019. http://shodhganga.inflibnet.ac.in/handle/10603/26106.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

mathialagan, Srimathi. “Studies on cross layer optimized Mimo based wireless networks;.” 2014. Web. 09 Dec 2019.

Vancouver:

mathialagan S. Studies on cross layer optimized Mimo based wireless networks;. [Internet] [Thesis]. Anna University; 2014. [cited 2019 Dec 09]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/26106.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

mathialagan S. Studies on cross layer optimized Mimo based wireless networks;. [Thesis]. Anna University; 2014. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/26106

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

16. Vaičienė, Vita. Akušerių, dirbančių Akušerijos ginekologijos klinikoje, teikiamų paslaugų kokybės vertinimas gimdyvių požiūriu.

Degree: Master, Public Health, 2011, Lithuanian Academic Libraries Network (LABT)

URL: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2011~D_20110628_155053-23674 ;

►

Darbo tikslas – įvertinti gimdyvių požiūrį į akušerių, dirbančių akušerijos ginekologijos klinikoje, teikiamų paslaugų kokybę. Darbo uždaviniai – įvertinti gimdyvių požiūrį į akušerių bendravimą, pateikiamos… (more)

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Darbo tikslas – įvertinti gimdyvių požiūrį į akušerių, dirbančių akušerijos ginekologijos klinikoje, teikiamų paslaugų kokybę. Darbo uždaviniai – įvertinti gimdyvių požiūrį į akušerių bendravimą, pateikiamos informacijos savybes, atliekamus veiksmus atskiruose akušerijos skyriuose. Tyrimo metodika. Tyrimo objektas – gimdyvių požiūris į akušerių, dirbančių akušerijos ginekologijos klinikoje, teikiamų paslaugų kokybę. Gimdyvėms pateiktos 355 anoniminės anketos (atsakas – 96,06 proc.) parą prieš joms išvykstant arba išvykimo dieną iš akušerijos skyriaus. Statistinė duomenų analizė atlikta, panaudojant „SPSS 17.0“ kompiuterinę programą. Rezultatai. Gimdyvės akušerių bendravimo komponentus nėščiųjų ir gimdyvių priėmimo skyriuje įvertinimo nuo 4,07 iki 4,2 balo, gimdykloje – nuo 4,41 iki 4,4 balo, akušerijos skyriuje pogimdyminiu laikotarpiu – nuo 4,37 iki 4,43 balo iš 5 galimų. Akušerių teikiamos informacijos savybės nėščiųjų ir gimdyvių priėmimo skyriuje įvertintos nuo 4,22 iki 4,31 balo, gimdykloje – nuo 4,46 iki 4,52 balo, akušerijos skyriuje pogimdyminiu laikotarpiu – nuo 4,22 iki 4,31 balo iš 5 galimų. Akušerių atliekamų procedūrų eigos organizavimą bei gebėjimą reaguoti į netikėtai iškilusias problemas gimdyvės nėščiųjų ir gimdyvių priėmimo skyriuje atitinkamai įvertino 4,41 ir 4,18 balo, gimdykloje – 4,46 ir 4,48 balo, akušerijos skyriuje pogimdyminiu laikotarpiu – 4,49 ir 4,51 balo iš 5 galimų. Gimdyvės, turėjusios žemesnį nei aukštesnįjį išsilavinimą ar užtrukusios... [toliau žr. visą tekstą]

Aim of the study – the evaluation of mothers attitude towards the quality of services provided by midwives of the Department of Obstetrics and Gynecology. Objectives – to evaluate the mothers attitude towards the quality of midwives' communication, information provided and actions performed in separate units of obstetrical care. Methods. The object of the study – analysis of the questionnaire considering mothers' attitude towards the quality of services provided by midwives. Anonymous questionnaires were provided to the mothers on the day before or on the day of departure (n=355; response rate – 96.06%). Statistical analysis of the data was performed by SPSS 17.0 software package. Results. The evaluation of midwifery’s communication was scored from 4.07 to 4.2 in obstetrical admission unit, from 4.41 to 4.4 in delivery room and from 4.37 to 4.43 in postnatal wards out of maximum scores of 5, respectively. The information features were scored from 4.22 to 4.31 in the obstetrical admission unit, from 4.46 to 4.52 in delivery room and from 4.22 to 4.31 in postnatal wards, respectively. The organization of the midwifery’s actions and reactions to unexpected problems were evaluated by 4.41 and 4.18 scores in obstetrical admission unit, 4.46 and 4.48 in delivery room, 4.49 and 4.51 scores in postnatal wards, respectively. The evaluation of midwifery’s services by lower scores was performed by women with lower level of education and those who spent longer time in obstetrical units.... [to full text]

Advisors/Committee Members: Petrauskienė, Jadvyga (Master’s thesis supervisor), Milašauskienė, Žemyna (Master’s thesis reviewer), Kalėdienė, Ramunė (Master’s degree committee chair), Starkuvienė, Skirmantė (Master’s degree committee member), Stankūnas, Mindaugas (Master’s degree committee member), Radišauskas, Ričardas (Master’s degree committee member), Katiliūtė, Eglė (Master’s degree committee member), Cibulskas, Gintautas (Master’s degree committee member), Gendvilis, Stasys (Master’s degree committee member).

Subjects/Keywords: Paslaugų kokybė; Akušerija; Gimdyvių nuomonė; Quality of services; Midwifery; Mothers opinion

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APA (6^th Edition):

Vaičienė, Vita. (2011). Akušerių, dirbančių Akušerijos ginekologijos klinikoje, teikiamų paslaugų kokybės vertinimas gimdyvių požiūriu. (Masters Thesis). Lithuanian Academic Libraries Network (LABT). Retrieved from http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2011~D_20110628_155053-23674 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Chicago Manual of Style (16^th Edition):

Vaičienė, Vita. “Akušerių, dirbančių Akušerijos ginekologijos klinikoje, teikiamų paslaugų kokybės vertinimas gimdyvių požiūriu.” 2011. Masters Thesis, Lithuanian Academic Libraries Network (LABT). Accessed December 09, 2019. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2011~D_20110628_155053-23674 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

MLA Handbook (7^th Edition):

Vaičienė, Vita. “Akušerių, dirbančių Akušerijos ginekologijos klinikoje, teikiamų paslaugų kokybės vertinimas gimdyvių požiūriu.” 2011. Web. 09 Dec 2019.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Vancouver:

Vaičienė, Vita. Akušerių, dirbančių Akušerijos ginekologijos klinikoje, teikiamų paslaugų kokybės vertinimas gimdyvių požiūriu. [Internet] [Masters thesis]. Lithuanian Academic Libraries Network (LABT); 2011. [cited 2019 Dec 09]. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2011~D_20110628_155053-23674 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Council of Science Editors:

Vaičienė, Vita. Akušerių, dirbančių Akušerijos ginekologijos klinikoje, teikiamų paslaugų kokybės vertinimas gimdyvių požiūriu. [Masters Thesis]. Lithuanian Academic Libraries Network (LABT); 2011. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2011~D_20110628_155053-23674 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

17. Trumbeckienė, Neringa. Pirminės sveikatos priežiūros paslaugų kokybės vertinimas.

Degree: Master, Medicine, 2013, Lithuanian Academic Libraries Network (LABT)

URL: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2013~D_20130618_134202-71888 ;

►

Tyrimo tikslas – ištirti gydytojų ir slaugytojų paslaugų kokybės vertinimą pirminės sveikatos priežiūros centruose. Tyrimo uždaviniai: 1. Įvertinti sveikatos priežiūros paslaugų techninę ir funkcinę kokybę… (more)

▼

Tyrimo tikslas – ištirti gydytojų ir slaugytojų paslaugų kokybės vertinimą pirminės sveikatos priežiūros centruose. Tyrimo uždaviniai: 1. Įvertinti sveikatos priežiūros paslaugų techninę ir funkcinę kokybę pirminės sveikatos priežiūros centruose gydytojų ir slaugytojų požiūriu. 2. Išanalizuoti gydytojų ir slaugytojų išorinio teikiamų paslaugų efektyvumo vertinimą. 3. Ištirti, koks yra gydytojų ir slaugytojų požiūris į pacientų pasitenkinimą pirminės sveikatos priežiūros paslaugų kokybe. 4. Palyginti gydytojų ir slaugytojų pirminės sveikatos priežiūros darbuotojų kompetencijos vertinimą. Tyrimo metodika. Tyrimas buvo atliktas 5 Kauno PSPC 2012 metų gruodžio-2013 metų vasario mėn. Tyrime dalyvavo 113 gydytojų ir 137 slaugytojos. Klausimynas sudarytas remiantis Ferguson ir kt. Gautas bioetikos leidimas vykdyti tyrimą. Rezultatai. Gydytojai ir slaugytojai visus techninės ir funkcinės paslaugų kokybės aspektus įvertino teigiamai, t.y. palankiai. Techninės ir funkcinės kokybės vertinimas priklausomai nuo gydytojų bei slaugytojų darbo stažo taip pat buvo teigiamas. Vertinant techninę paslaugų kokybę dėl dviejų teiginių buvo suabejota – 35,4 proc. gydytojų ir 31,4 proc. slaugytojų teigė, kad nei sutinka, nei nesutinka su teiginiu, kad patalpos, skirtos gydymui, yra aukščiausio lygio ir 36,3 proc. gydytojų bei 39,2 proc. slaugytojų teigė, kad nei sutinka, nei nesutinka su teiginiu, kad įranga, reikalinga tyrimams ir gydymui, yra aukščiausio lygio. Vertinant funkcinę paslaugų kokybę... [toliau žr. visą tekstą]

The aim of this study – to investigate of doctors and nurses services quality evaluation in primary health care system centers. Objectives: 1. To evaluate technical and functional quality of services by attitude of primary health care system centers doctors and nurses. 2. To analyze evaluation of doctors and nurses external services effectiveness evaluation. 3. To investigate doctors and nurses attitude to quality of patients satisfaction primary health care. 4. To compare doctors and nurses primary health care employer’s competition evaluation. Method’s. Research was held in five Kaunas primary health centers in Dec 2012 - February 2013. Questionnaire was made according to Ferguson etc. (1999) questionnaire about primary health care quality evaluation. Results. There were participating 113 doctors and 137 nurses in this research. Doctors and nurses all the technical and functional aspects of service quality review were assessed as positive, both by doctors and nurses. Technical and functional assessment of the quality depends on the doctors and nurses work experience has also been positive. The technical quality of the two statements has been questioned - 35.4 percent. physicians and 31.4 percent nurses said that neither agree nor disagree with the statement that the premises for treatment, is the highest level and 36.3 percent doctors and 39.2 percent nurses said that neither agree nor disagree with the statement that the equipment is necessary for research and treatment of... [to full text]

Advisors/Committee Members: Spirgienė, Lina (Master’s thesis supervisor), Zagurskienė, Daiva (Master’s thesis reviewer), Macijauskienė, Jūratė (Master’s degree committee chair), Vaškelytė, Alina (Master’s degree session secretary), Blaževičienė, Aurelija (Master’s degree committee member), Zagurskienė, Daiva (Master’s degree committee member), Ustinavičienė, Rūta (Master’s degree committee member), Vainauskas, Alfonsas (Master’s degree committee member), Toliušienė, Jolanta (Master’s degree committee member).

Subjects/Keywords: Paslaugų kokybė; Slaugytojas; Gydytojas; Quality of Services; Nurses; Doctor

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Trumbeckienė, Neringa. (2013). Pirminės sveikatos priežiūros paslaugų kokybės vertinimas. (Masters Thesis). Lithuanian Academic Libraries Network (LABT). Retrieved from http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2013~D_20130618_134202-71888 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Chicago Manual of Style (16^th Edition):

Trumbeckienė, Neringa. “Pirminės sveikatos priežiūros paslaugų kokybės vertinimas.” 2013. Masters Thesis, Lithuanian Academic Libraries Network (LABT). Accessed December 09, 2019. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2013~D_20130618_134202-71888 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

MLA Handbook (7^th Edition):

Trumbeckienė, Neringa. “Pirminės sveikatos priežiūros paslaugų kokybės vertinimas.” 2013. Web. 09 Dec 2019.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Vancouver:

Trumbeckienė, Neringa. Pirminės sveikatos priežiūros paslaugų kokybės vertinimas. [Internet] [Masters thesis]. Lithuanian Academic Libraries Network (LABT); 2013. [cited 2019 Dec 09]. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2013~D_20130618_134202-71888 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Council of Science Editors:

Trumbeckienė, Neringa. Pirminės sveikatos priežiūros paslaugų kokybės vertinimas. [Masters Thesis]. Lithuanian Academic Libraries Network (LABT); 2013. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2013~D_20130618_134202-71888 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

NSYSU

18. Shih, Wei-min. A Study on Medical Service Quality and Operating Performance for Kaohsiung Municipal Hospitals.

Degree: Master, Public Affairs Management, 2010, NSYSU

URL: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0719110-163804

► The establishment of medical institutions in Kaohsiung municipal is mainly to cooperate with the Kaohsiung City government in promoting health policy, equally allocating medical resources,… (more)

▼ The establishment of medical institutions in Kaohsiung municipal is mainly to cooperate with the Kaohsiung City government in promoting health policy, equally allocating medical resources, enhancing the health of the citizens, looking after mid- or low-income citizens, and taking charge of the medical care services of special patients. However, many institutions encounter various internal constraints and environmental challenges, such as bureaucratic personnel management, inflexible accounting system, faulty implementation of national healthy insurance and competition between hospitals, the Taiwanese medical system has become âhigh competition, low profitabilityâ. More institutions follow the trend to modify their medical care operation. Outsourcing is one of the methods to strength their medical services. The medical industry currently is highly competitive. By increasing awareness of health concern, patients are more cautious in searching for appropriate and reliable medical care. Therefore, the hospital management regards patient satisfaction, confidence, and loyalty as the core values to improve its medical care services. In this research paper, we discuss the relationship between the quality of medical care services in Kaoshiung municipal hospitals and their operating performance. We also compare the operating differences between public hospitals and outsourcing hospitals to provide authoritative reference. In our research, we selected samples of patients from the Kaoshiung Municipal Minsheng Hospital, United Hospital (Kaohsiung Museum of Fine Art Branch), Hsiaokang Hospital, and Cijin Hospital. We sent out 310 surveys and collected 287 responses by Apr 15 2010. Data analysis and hypothesis testing was based on SPSS for Windows12.0. Based on this research, we concluded that: 1.There is a significant correlation between quality of medical care services and hospital operating performance. Also, process of medical care services was highly correlated with operating performance. In addition, hospital operating performance could be effectively evaluated by quality of medical care services. 2.With regards to the evaluation of medical care services and operating performance for the four municipal hospitals, United Hospital received the highest scores, followed by Minsheng Hospital, Hsiaokang Hospital, and Cijin Hospital. However, the performance of these hospitals is average, indicating that their medical care services need improvement. 3.Finally, outsourcing hospitals have a competitive advantage, which could help the improvement of medical care services. Due to the different operating systems for each hospital, the regulatory authority should be cautious in supervising the performance of the hospital. Advisors/Committee Members: Fu-Yong Guan (committee member), Cheng Hui-Yin (chair), Po-Wen Cheng (chair), Jih-Hwa Wu (committee member).

Subjects/Keywords: confidence; quality of medical care services; loyalty; operating performance; patient satisfaction

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APA (6^th Edition):

Shih, W. (2010). A Study on Medical Service Quality and Operating Performance for Kaohsiung Municipal Hospitals. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0719110-163804

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Shih, Wei-min. “A Study on Medical Service Quality and Operating Performance for Kaohsiung Municipal Hospitals.” 2010. Thesis, NSYSU. Accessed December 09, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0719110-163804.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Shih, Wei-min. “A Study on Medical Service Quality and Operating Performance for Kaohsiung Municipal Hospitals.” 2010. Web. 09 Dec 2019.

Vancouver:

Shih W. A Study on Medical Service Quality and Operating Performance for Kaohsiung Municipal Hospitals. [Internet] [Thesis]. NSYSU; 2010. [cited 2019 Dec 09]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0719110-163804.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Shih W. A Study on Medical Service Quality and Operating Performance for Kaohsiung Municipal Hospitals. [Thesis]. NSYSU; 2010. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0719110-163804

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

NSYSU

19. Lin, I-Chieh. Dynamic Zone-based Bandwidth-Negotiation Scheduling for IEEE 802.16j WiMAX Networks.

Degree: Master, Electrical Engineering, 2011, NSYSU

URL: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0808111-214706

► In IEEE 802.16j MMR (Mobile Multi-hop Relay) networks, bandwidth is divided into two zones, access zone to mobile stations and relay zone to relay stations.… (more)

Subjects/Keywords: 802.16j; Relay Station; Quality of Services; Markov chain; Negotiation

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APA (6^th Edition):

Lin, I. (2011). Dynamic Zone-based Bandwidth-Negotiation Scheduling for IEEE 802.16j WiMAX Networks. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0808111-214706

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Lin, I-Chieh. “Dynamic Zone-based Bandwidth-Negotiation Scheduling for IEEE 802.16j WiMAX Networks.” 2011. Thesis, NSYSU. Accessed December 09, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0808111-214706.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Lin, I-Chieh. “Dynamic Zone-based Bandwidth-Negotiation Scheduling for IEEE 802.16j WiMAX Networks.” 2011. Web. 09 Dec 2019.

Vancouver:

Lin I. Dynamic Zone-based Bandwidth-Negotiation Scheduling for IEEE 802.16j WiMAX Networks. [Internet] [Thesis]. NSYSU; 2011. [cited 2019 Dec 09]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0808111-214706.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lin I. Dynamic Zone-based Bandwidth-Negotiation Scheduling for IEEE 802.16j WiMAX Networks. [Thesis]. NSYSU; 2011. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0808111-214706

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Washington

20. Sanchez, Sabrina Elena. Health-Related Quality of Life in Children with Intestinal Failure.

Degree: 2012, University of Washington

URL: http://hdl.handle.net/1773/20634

► Introduction: The life expectancy of infants with intestinal failure (IF) has increased in the past decade. Now children with IF survive well into their childhood… (more)

▼ Introduction: The life expectancy of infants with intestinal failure (IF) has increased in the past decade. Now children with IF survive well into their childhood years with a strong potential for long-term survival. However, data on their health-related quality of life (HRQOL) are lacking. We hypothesized that HRQOL would be lower among children with IF and their families compared to that of healthy children. Methods: We performed a cross-sectional study of HRQOL of children and their parents enrolled in the outpatient intestinal rehabilitation program at Seattle Children's Hospital using the PedsQLTM 4.0 Generic Core Scales parent proxy-report and the Family Impact Module questionnaires. We compared PedsQLTM scores with previously published normative data and examined associations between PedsQLTM scores and patient demographic and clinical characteristics. Parents were asked two open-ended questions pertaining to the suitability and completeness of the PedsQLTM to assess their and their child's HRQOL. Results: Parents of 23 children with IF completed the questionnaires. Compared to norms for healthy children, parents reported significantly lower total PedsQLTM scores for children ages 1-2 years (mean difference= 13.16, p=0.003) and 3-4 years (mean difference= -17.63, p=0.001). Scores were also lower for children younger than 1 year (mean difference= -6.43) and children aged 2-3 years (mean difference= -11.96), though neither test reached statistical significance. The Family Impact Module scores of parents were similar to previous scores of parents caring for children with chronic illnesses (mean difference= -1.19, p=0.852). No measured demographic or clinical characteristics were associated with HRQOL in this sample. The majority of parents (65%) said the PedsQLTM failed to address important impacts of IF on children and their families. In particular, the PedsQLTM did not address challenges parents face nurturing their child or supporting their child's attainment of developmental milestones. Discussion: Children with IF and their parents have a decreased HRQOL compared to healthy children as measured by the PedsQLTM. The majority of parents identified additional challenges associated with IF that affect their child's and family's HRQOL. A disease-specific module or separate HRQOL questionnaire is needed for a more comprehensive assessment of patient and family HRQOL of children with IF. Advisors/Committee Members: Huebner, Colleen E (advisor).

Subjects/Keywords: Intestinal failure; PedsQL; Quality of life; Surgery; Public health; Health services

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APA (6^th Edition):

Sanchez, S. E. (2012). Health-Related Quality of Life in Children with Intestinal Failure. (Thesis). University of Washington. Retrieved from http://hdl.handle.net/1773/20634

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Sanchez, Sabrina Elena. “Health-Related Quality of Life in Children with Intestinal Failure.” 2012. Thesis, University of Washington. Accessed December 09, 2019. http://hdl.handle.net/1773/20634.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Sanchez, Sabrina Elena. “Health-Related Quality of Life in Children with Intestinal Failure.” 2012. Web. 09 Dec 2019.

Vancouver:

Sanchez SE. Health-Related Quality of Life in Children with Intestinal Failure. [Internet] [Thesis]. University of Washington; 2012. [cited 2019 Dec 09]. Available from: http://hdl.handle.net/1773/20634.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Sanchez SE. Health-Related Quality of Life in Children with Intestinal Failure. [Thesis]. University of Washington; 2012. Available from: http://hdl.handle.net/1773/20634

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

21. Lim, Erbin. Sustaining the quality of Web services.

Degree: 2014, DIAL (Belgium)

URL: http://hdl.handle.net/2078.2/144664

►

Within the framework of Service Oriented Architecture, we introduce a new framework in order to better sustain the quality of Web services. The framework groups… (more)

Subjects/Keywords: Service; Service-O; Service Oriented Architecture; Web services; Quality of Service

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APA (6^th Edition):

Lim, E. (2014). Sustaining the quality of Web services. (Thesis). DIAL (Belgium). Retrieved from http://hdl.handle.net/2078.2/144664

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Lim, Erbin. “Sustaining the quality of Web services.” 2014. Thesis, DIAL (Belgium). Accessed December 09, 2019. http://hdl.handle.net/2078.2/144664.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Lim, Erbin. “Sustaining the quality of Web services.” 2014. Web. 09 Dec 2019.

Vancouver:

Lim E. Sustaining the quality of Web services. [Internet] [Thesis]. DIAL (Belgium); 2014. [cited 2019 Dec 09]. Available from: http://hdl.handle.net/2078.2/144664.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lim E. Sustaining the quality of Web services. [Thesis]. DIAL (Belgium); 2014. Available from: http://hdl.handle.net/2078.2/144664

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

22. Milonienė, Diana. Pacientų nuomonės apie stacionarinės reabilitacijos paslaugų kokybę tyrimas.

Degree: Master, Public Health, 2012, Lithuanian Academic Libraries Network (LABT)

URL: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2012~D_20120625_153253-32363 ;

►

Darbo tikslas. Įvertinti pacientų nuomonę apie neurologinės stacionarinės reabilitacijos paslaugų kokybę Kauno Klinikinėje ligoninėje ir jos sąsajas su reabilitacijos efektyvumu. Uždaviniai: 1. Įvertinti pacientų nuomonę… (more)

▼

Darbo tikslas. Įvertinti pacientų nuomonę apie neurologinės stacionarinės reabilitacijos paslaugų kokybę Kauno Klinikinėje ligoninėje ir jos sąsajas su reabilitacijos efektyvumu. Uždaviniai: 1. Įvertinti pacientų nuomonę apie reabilitacijos paslaugų kokybę stacionare. 2. Nustatyti socialinių ir demografinių veiksnių reikšmę reabilitacijos paslaugų kokybės įvertinimui. 3. Įvertinti reabilitacijos paslaugų efektyvumą pagal paciento savarankiškumo testą ir trumpą protinės būklės tyrimą. 4. Nustatyti sąsajas tarp pacientų reabilitacijos paslaugų kokybės įvertinimo ir objektyvaus reabilitacijos efektyvumo. Tyrimo metodika. Anketinė anoniminė VšĮ Kauno Klinikos reabilitacijos skyriaus pacientų apklausa panaudojant Ferguson pasiūlytą klausimyną. Reabilitacijos efektyvumas įvertintas atlikus savarankiškumo (Barthel indeksas) ir trumpą protinės būklės testą. Analizuoti socialinių ir demografinių veiksnių, reabilitacijos efektyvumo įtaką paslaugų kokybės vertinimui. Statistinė analizė atlikta naudojant SPSS 17.0 statistinį paketą bei Mann-Whitney U, Studento t, Chi kvadrato, ANOVA testus. Rezultatai. Tyrime dalyvavo 156 pacientai: 63 proc. moterų ir 37 proc. vyrų. Pacientų amžiaus vidurkis buvo 70,4 metai. 68 proc. pacientų gyveno mieste ir 83 proc. naudojosi reabilitacijos skyriaus paslaugomis pirmą kartą. Labai gerai ir gerai gautas paslaugas įvertino 96,1 proc. pacientų. Moterys bendrą reabilitacijos paslaugų kokybę vertino geriau nei vyrai (p = 0,001). Kitiems skyrių rekomenduotų 9... [toliau žr. visą tekstą]

Aim of the study. To evaluate patients’ opinion about the quality of inpatient neurological rehabilitation services at the department of rehabilitation of Kaunas Clinical Hospital and its correlation with the efficiency of rehabilitation. Objectives. 1. To evaluate patients’ opinion about the quality of inpatient rehabilitation services. 2. To establish the role of socio-demographic factors on the evaluation of the quality of rehabilitation services. 3. To evaluate the efficiency of rehabilitation services based on the results of self-sufficiency test and mini mental state examination. 4. To determine correlation between the patients’ evaluation of the quality of rehabilitation services and impartial efficiency of rehabilitation. Methods. The questionnaire developed with the reference to R.J. Ferguson was employed for an anonymous survey of patients in the rehabilitation department of Kaunas Clinical Hospital in order to evaluate the opinion of patients about the rehabilitation services. The efficiency of rehabilitation was evaluated having conducted self-sufficiency test (Barthel Index) and mini mental state examination. The impact of socio-demographic factors and the efficiency of rehabilitation on the evaluation of the quality of services have been analysed. SPSS 17.0 and Mann-Whitney U, Chi-square, Student’s t and ANOVA tests were employed for the statistical analysis. Results. 156 patients participated in the research – 63% female patients and 37% male patients. The... [to full text]

Advisors/Committee Members: Sauliūnė, Skirmantė (Master’s thesis supervisor), Radišauskas, Ričardas (Master’s thesis reviewer), Kalėdienė, Ramunė (Master’s degree committee chair), Tamošiūnas , Abdonas (Master’s degree committee member), Sauliūnė , Skirmantė (Master’s degree committee member), Gendvilis , Stasys (Master’s degree committee member), Katiliūtė , Eglė (Master’s degree committee member).

Subjects/Keywords: Reabilitacija; Paslaugų kokybė; Pacientų vertinimas; Rehabilitation; Quality of services; Patients’ evaluation

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APA (6^th Edition):

Milonienė, Diana. (2012). Pacientų nuomonės apie stacionarinės reabilitacijos paslaugų kokybę tyrimas. (Masters Thesis). Lithuanian Academic Libraries Network (LABT). Retrieved from http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2012~D_20120625_153253-32363 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Chicago Manual of Style (16^th Edition):

Milonienė, Diana. “Pacientų nuomonės apie stacionarinės reabilitacijos paslaugų kokybę tyrimas.” 2012. Masters Thesis, Lithuanian Academic Libraries Network (LABT). Accessed December 09, 2019. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2012~D_20120625_153253-32363 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

MLA Handbook (7^th Edition):

Milonienė, Diana. “Pacientų nuomonės apie stacionarinės reabilitacijos paslaugų kokybę tyrimas.” 2012. Web. 09 Dec 2019.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Vancouver:

Milonienė, Diana. Pacientų nuomonės apie stacionarinės reabilitacijos paslaugų kokybę tyrimas. [Internet] [Masters thesis]. Lithuanian Academic Libraries Network (LABT); 2012. [cited 2019 Dec 09]. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2012~D_20120625_153253-32363 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Council of Science Editors:

Milonienė, Diana. Pacientų nuomonės apie stacionarinės reabilitacijos paslaugų kokybę tyrimas. [Masters Thesis]. Lithuanian Academic Libraries Network (LABT); 2012. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2012~D_20120625_153253-32363 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

University of South Africa

23. Kotane, Joseph Magole. Public service delivery in the Gauteng Province : the case of housing development in Braamfischerville, Soweto, South Africa.

Degree: 2016, University of South Africa

URL: http://hdl.handle.net/10500/21726

► The purpose of this study is to investigate and explore the challenges and problems experienced by the residents of Braamfischerville, related to the provision of… (more)

▼ The purpose of this study is to investigate and explore the challenges and problems experienced by the residents of Braamfischerville, related to the provision of housing, including the provision of services such as adequate water and electricity and roads in the study area. The research focused largely on how the challenges and problems related to housing affect the lives of the residents, socially and economically. It seems these houses were designed for people who are single and young, and will never grow and have families of their own. When considering the size of these houses, it becomes clear that they do not cater for larger families. The quality of the housing units in this area is of very poor standard. The mixed research methods are used to collect the primary data for this study. The use of both quantitative and qualitative methods are deemed most appropriate for this research study, as most researchers regard them as best methods in answering the research questions. Mixed approaches are also important in identifying issues, factors and relevant questions which can become the focus of a quantitative. The use of mixed methods has the assumption that both approaches can complement each other and help in avoiding unnecessary shortcomings. The findings revealed that the size of the RDP houses was not suitable to accommodate most of the residents in this area. The problem was caused by poor housing designs which resulted in very small, overcrowded RDP houses. Most of the RDP housing units are defective, mainly caused by the use of poor building materials and it was also found out that unemployment was a major challenge in Braamfischerville. The state has not managed to create jobs for the community of this area. It has become very difficult for these people to make improvements to and maintain their RDP houses. Provision of basic services such as water and electricity was found to be in order. The roads in Braamfischerville were found to be in very poor conditions. And that has negatively affected the socio-economic activities in the area. Finally, the land where this settlement has been established, was found to be inadequate. The area is situated very far from the places of employment and other facilities. Several houses were built on damp areas, flooding areas and on the wetlands. These houses are said to pose a serious danger to the occupants. Advisors/Committee Members: Mini, S. E (advisor).

Subjects/Keywords: Housing quality; Right to housing; Provision of Basic services; Braamfischerville; Beneficiaries

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APA (6^th Edition):

Kotane, J. M. (2016). Public service delivery in the Gauteng Province : the case of housing development in Braamfischerville, Soweto, South Africa. (Masters Thesis). University of South Africa. Retrieved from http://hdl.handle.net/10500/21726

Chicago Manual of Style (16^th Edition):

Kotane, Joseph Magole. “Public service delivery in the Gauteng Province : the case of housing development in Braamfischerville, Soweto, South Africa.” 2016. Masters Thesis, University of South Africa. Accessed December 09, 2019. http://hdl.handle.net/10500/21726.

MLA Handbook (7^th Edition):

Kotane, Joseph Magole. “Public service delivery in the Gauteng Province : the case of housing development in Braamfischerville, Soweto, South Africa.” 2016. Web. 09 Dec 2019.

Vancouver:

Kotane JM. Public service delivery in the Gauteng Province : the case of housing development in Braamfischerville, Soweto, South Africa. [Internet] [Masters thesis]. University of South Africa; 2016. [cited 2019 Dec 09]. Available from: http://hdl.handle.net/10500/21726.

Council of Science Editors:

Kotane JM. Public service delivery in the Gauteng Province : the case of housing development in Braamfischerville, Soweto, South Africa. [Masters Thesis]. University of South Africa; 2016. Available from: http://hdl.handle.net/10500/21726

University of Missouri – Columbia

24. Lin, Szchyuan. An adaptive non-polling HCCA mechanism for streaming video QOS in IEEE 802.11E network.

Degree: 2011, University of Missouri – Columbia

URL: http://hdl.handle.net/10355/14913

► [ACCESS RESTRICTED TO THE UNIVERSITY OF MISSOURI AT AUTHOR'S REQUEST.] Deployment of wireless networks has risen rapidly in the last decade thanks to their convenience… (more)

Subjects/Keywords: wireless network; multimedia services; quality of service; beacon frame

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APA (6^th Edition):

Lin, S. (2011). An adaptive non-polling HCCA mechanism for streaming video QOS in IEEE 802.11E network. (Thesis). University of Missouri – Columbia. Retrieved from http://hdl.handle.net/10355/14913

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Lin, Szchyuan. “An adaptive non-polling HCCA mechanism for streaming video QOS in IEEE 802.11E network.” 2011. Thesis, University of Missouri – Columbia. Accessed December 09, 2019. http://hdl.handle.net/10355/14913.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Lin, Szchyuan. “An adaptive non-polling HCCA mechanism for streaming video QOS in IEEE 802.11E network.” 2011. Web. 09 Dec 2019.

Vancouver:

Lin S. An adaptive non-polling HCCA mechanism for streaming video QOS in IEEE 802.11E network. [Internet] [Thesis]. University of Missouri – Columbia; 2011. [cited 2019 Dec 09]. Available from: http://hdl.handle.net/10355/14913.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lin S. An adaptive non-polling HCCA mechanism for streaming video QOS in IEEE 802.11E network. [Thesis]. University of Missouri – Columbia; 2011. Available from: http://hdl.handle.net/10355/14913

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Lithuanian University of Agriculture

25. Augustytė, Rita. Vietos savivaldos institucijų darbuotojų vaidmuo konsultuojant kaimo gyventojus: Tauragės rajono savivaldybės administracijos seniūnijų atvejis.

Degree: Master, Marketing and Administration, 2009, Lithuanian University of Agriculture

URL: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2009~D_20090608_144408-24623 ;

►

Darbo objektas – seniūnijų darbuotojų teikiamos konsultavimo paslaugos. Darbo tikslas – įvertinti seniūnijų darbuotojų teikiamų konsultavimo paslaugų kokybės analizę. Iškeltam tikslui pasiekti keliami šie uždaviniai:… (more)

▼

Darbo objektas – seniūnijų darbuotojų teikiamos konsultavimo paslaugos. Darbo tikslas – įvertinti seniūnijų darbuotojų teikiamų konsultavimo paslaugų kokybės analizę. Iškeltam tikslui pasiekti keliami šie uždaviniai: • Pateikti teoriją apie Lietuvos vietos savivaldos teorinius aspektus; • Išnagrinėti Lietuvos seniūnijų ir seniūnų veiklos teisinį reglamentavimą; • Išanalizuoti konsultavimo paslaugų kokybės koncepciją; • Atlikti Tauragės rajono savivaldybės administracijos seniūnijų darbuotojų teikiamų konsultavimo paslaugų kokybės tyrimą; • Parengti seniūnijų darbuotojų konsultavimo paslaugų teikimui tobulinimo modelį. Šiems uždaviniams spręsti buvo naudojami šie darbo metodai: literatūros šaltinių loginė analizė ir sintezė, indukcija ir dedukcija, grafinis vaizdavimas, anketinė apklausa, seniūnijų veiklos 2003-2008 m. ataskaitų analizė, Lietuvos Respublikos įstatymai ir apibendrinimo metodas. Tyrimo laikotarpis – 2003–2008 metai.

Research object - render consulting services of elderships workers. Research aim - assess the analysis quality of elderships workers rendering consulting services assay. Seeking the purpose, the tasks are: • Give theory about Lithuania self-government theoretical aspects; • Research the juridical regulation of Lithuania elderships and mayors activity; • Analyze the conception quality of consulting services; • Do the elderships workers consulting services quality research of Tauragė district municipality administration; • Prepare the perfection model of elderships workers consulting services. Research methods: logical analysis and synthesis of references, induction and deduction, graphic presentment, questionnaires, activity of elderships, analysis of 2003-2008 years accounts, Law of Lithuania Republic and the method of generalization. Research period - 2003-2008 years.

Advisors/Committee Members: Dapkus, Rimantas (Master’s thesis supervisor), Petrauskienė, Rūta (Master’s thesis reviewer), Raupekienė, Asta (Master’s thesis reviewer).

Subjects/Keywords: Seniūnija; Seniūnijų darbuotojai; Konsultavimas; Konsultavimo paslaugos; Konsultavimo paslaugų kokybė; Eldership; Workers of elderships; Consulting; Services of consulting; Quality of consulting services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Augustytė, Rita. (2009). Vietos savivaldos institucijų darbuotojų vaidmuo konsultuojant kaimo gyventojus: Tauragės rajono savivaldybės administracijos seniūnijų atvejis. (Masters Thesis). Lithuanian University of Agriculture. Retrieved from http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2009~D_20090608_144408-24623 ;

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Author name may be incomplete

Chicago Manual of Style (16^th Edition):

Augustytė, Rita. “Vietos savivaldos institucijų darbuotojų vaidmuo konsultuojant kaimo gyventojus: Tauragės rajono savivaldybės administracijos seniūnijų atvejis.” 2009. Masters Thesis, Lithuanian University of Agriculture. Accessed December 09, 2019. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2009~D_20090608_144408-24623 ;.

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Author name may be incomplete

MLA Handbook (7^th Edition):

Augustytė, Rita. “Vietos savivaldos institucijų darbuotojų vaidmuo konsultuojant kaimo gyventojus: Tauragės rajono savivaldybės administracijos seniūnijų atvejis.” 2009. Web. 09 Dec 2019.

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Author name may be incomplete

Vancouver:

Augustytė, Rita. Vietos savivaldos institucijų darbuotojų vaidmuo konsultuojant kaimo gyventojus: Tauragės rajono savivaldybės administracijos seniūnijų atvejis. [Internet] [Masters thesis]. Lithuanian University of Agriculture; 2009. [cited 2019 Dec 09]. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2009~D_20090608_144408-24623 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Council of Science Editors:

Augustytė, Rita. Vietos savivaldos institucijų darbuotojų vaidmuo konsultuojant kaimo gyventojus: Tauragės rajono savivaldybės administracijos seniūnijų atvejis. [Masters Thesis]. Lithuanian University of Agriculture; 2009. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2009~D_20090608_144408-24623 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Univerzitet u Beogradu

26. Velimirović, Dragana D., 1976-. Модел управљања квалитетом услуге.

Degree: Mašinski fakultet, 2016, Univerzitet u Beogradu

URL: https://fedorabg.bg.ac.rs/fedora/get/o:13773/bdef:Content/get

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Машинство - Моторна возила / Mechanical engineering - Motor vehicles

Квалитет је данас један од кључних фактора за препознавање неког производа односно произвођача на тржишту.… (more)

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Машинство - Моторна возила / Mechanical engineering - Motor vehicles

Квалитет је данас један од кључних фактора за препознавање неког производа односно произвођача на тржишту. Из тог разлога се његовом управљању посвећује значајна пажња у циљу задовољења захтева корисника и опстанка организације у условима оштре конкуренције. Да би што дуже задржали корисника уз себе, многи произвођачи уз производ нуде и послепродајне услуге. Међу њима значајно место заузимају произвођачи моторних возила. Сет услуга које се нуде су: редовни севиси, одржавање возила, гаранција, продаја резервних делова и слично. У овом раду је приказан развој модела за управљање квалитетом послепродајне услуге одржавања моторних возила. Применом одговарајућег методолошког поступка дефинисана је јединствена листа индикатора квалитета у форми параметара преко којих корисник процењује њихов квалитет. Након тога факторском анализом идентификовани су фактори квалитета одржавања моторних возила из перспективе корисника. Издвојено је девет фактора који представљају кључне димензије квалитета услуге која је била предмет овог истраживања. Подаци потребни за све предметне анализе прикупљени су у овлашћеним сервисима следећих произвођача аутомобила: Toyota, Škoda, Volkswagen, BMW, Audi i Citroen. У раду је приказан модел за утврђивање квалитета услуге одржавања моторних возила који је формиран на бази издвојених фактора квалитета а узимајући у обзир и израчунату вредност њихове значајности. На основу резултата добијених предметним истраживањем а уважавајући и савремене принципе из ове области дефинисан је модел за управљање квалитетом услуга одржавања моторних возила у аутосервисима. Дефинисани модел за управљање квалитетом услуге у ширем смислу треба да покаже како се спроводе активности у циљу унапређења квалитета у аутосервисима, и како се нови аспекти у реализацији ових услуга могу импементирати у формирани модел. На конкретном примеру је приказан начин како је могуће унапређивати квалитет услуге одржавања моторних возила на бази формираног модела. Развој модела за управљање квалитетом услуга одржавања моторних возила даје подршку адекватном управљању овим процесом. Он има Докторска дисератција важну улогу у остварењу употребног квалитета (Quality of Service) свих сложених техничких средстава, у које свакако спадају и моторна возила. Остварени квалитет је предуслов задовољства корисника. У раду су приказане и допунске анализе резултата истраживања који се односе на статистичку обраду показатеља квалитета услуга у зависности од овлашћеног сервиса где су испитивања обављена.

Advisors/Committee Members: Popović, Vladimir, 1969-.

Subjects/Keywords: maintenance of motor vehicles; authorized services; Quality of service; quality indicators; quality factors; model for determining the service quality; model for service quality management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Velimirović, Dragana D., 1. (2016). Модел управљања квалитетом услуге. (Thesis). Univerzitet u Beogradu. Retrieved from https://fedorabg.bg.ac.rs/fedora/get/o:13773/bdef:Content/get

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Velimirović, Dragana D., 1976-. “Модел управљања квалитетом услуге.” 2016. Thesis, Univerzitet u Beogradu. Accessed December 09, 2019. https://fedorabg.bg.ac.rs/fedora/get/o:13773/bdef:Content/get.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Velimirović, Dragana D., 1976-. “Модел управљања квалитетом услуге.” 2016. Web. 09 Dec 2019.

Vancouver:

Velimirović, Dragana D. 1. Модел управљања квалитетом услуге. [Internet] [Thesis]. Univerzitet u Beogradu; 2016. [cited 2019 Dec 09]. Available from: https://fedorabg.bg.ac.rs/fedora/get/o:13773/bdef:Content/get.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Velimirović, Dragana D. 1. Модел управљања квалитетом услуге. [Thesis]. Univerzitet u Beogradu; 2016. Available from: https://fedorabg.bg.ac.rs/fedora/get/o:13773/bdef:Content/get

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Lithuanian University of Agriculture

27. Giraitienė, Asta. Prienų rajono savivaldybės administracijos Socialinės paramos skyriaus konsultavimo paslaugų kokybės tobulinimas.

Degree: Master, Marketing and Administration, 2009, Lithuanian University of Agriculture

URL: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2009~D_20090608_152400-97408 ;

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Tyrimo objektas – socialinių konsultavimo paslaugų kokybė. Tyrimo tikslas – nustatyti Prienų rajono savivaldybės administracijos Socialinės paramos skyriaus konsultavimo paslaugų kokybę ir pateikti šių paslaugų… (more)

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Tyrimo objektas – socialinių konsultavimo paslaugų kokybė. Tyrimo tikslas – nustatyti Prienų rajono savivaldybės administracijos Socialinės paramos skyriaus konsultavimo paslaugų kokybę ir pateikti šių paslaugų kokybės tobulinimo kryptis ir priemones. Tyrimo uždaviniai: 1. Išanalizuoti socialinių konsultavimo paslaugų kokybės teorinius aspektus. 2. Nustatyti konsultavimo paslaugų kokybės vertinimo kriterijus. 3. Įvertinti Prienų rajono savivaldybės administracijos Socialinės paramos skyriaus konsultavimo paslaugų kokybę. 4. Numatyti Prienų rajono savivaldybės administracijos Socialinės paramos skyriaus konsultavimo paslaugų kokybės gerinimo galimybes. Tyrimo laikotarpis: 2003 m. – 2008 m. Tyrimo metodai: mokslinės literatūros, įstatymų ir dokumentų, periodinių mokslinių straipsnių, elektroninių informacijos šaltinių analizė, anketinė apklausa, interviu, sintezė, loginė analizė, statistinė duomenų analizė, grafinis vaizdavimas. Pirmoje darbo dalyje yra analizuojama socialinių konsultavimo paslaugų bei paslaugų kokybės samprata, apžvelgiami kokybės tyrimo modeliai, pateikiami konsultavimo paslaugų kokybės vertinimo kriterijai. Antra darbo dalis skirta įvertinti Prienų rajono savivaldybės administracijos Socialinės paramos skyriaus konsultavimo paslaugų kokybę. Ji vertinama naudojant Ch. Gronroos bendrai suvoktos kokybės modelį ir įtraukiant A. Parasuraman, L. Berry ir V. Zeithaml pateiktos Servqual metodikos vertinimo kriterijus. Trečioje darbo dalyje suformuluotos Prienų... [toliau žr. visą tekstą]

Research object – quality of social consultation services. Research aim - to determine the quality of social consulting services in Prienai district municipality administration and to present their improvement trends and means. Research tasks: 1. To analyze theoretical aspects of social consulting services` quality. 2. To determine quality research criteria of social consulting services. 3. To evaluate the quality of social consulting services in Social security division of Prienai district municipality administration. 4. To foresee improvement opportunities of social consulting services` quality in Social security division of Prienai district municipality administration. Time of exploration: 2003 – 2008 year. Research methods: analysis and synthesis of scientific literature, laws and documents, periodical articles, electronic information sources, questionnaire survey, semi-structured interview, logical analysis, analysis of statistical data, graphical modeling. In the first part of the work is analyzed conception of the quality of social consultation services, reviewed the quality‘s investigative models, introduced quality research criteria of social consulting services. The second part of final paper is bestowed to evaluate the quality of social consulting services in Social security division of Prienai district municipality administration. It is evaluated by using Ch. Gronroo’s model of common realized quality, involving evaluative criteria by A. Parasuraman’s, L. Berry‘s... [to full text]

Advisors/Committee Members: Petrauskienė, Rūta (Master’s thesis supervisor), Šarlauskienė, Lina (Master’s thesis reviewer), Palubinskienė, Stasė (Master’s thesis reviewer).

Subjects/Keywords: Socialinės konsultavimo paslaugos; Socialinių konsultavimo paslaugų kokybė; Socialinių konsultavimo paslaugų kokybės vertinimo kriterijai; Social consulting services; Quality of social consulting services; Quality research criteria of social consulting services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Giraitienė, Asta. (2009). Prienų rajono savivaldybės administracijos Socialinės paramos skyriaus konsultavimo paslaugų kokybės tobulinimas. (Masters Thesis). Lithuanian University of Agriculture. Retrieved from http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2009~D_20090608_152400-97408 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Chicago Manual of Style (16^th Edition):

Giraitienė, Asta. “Prienų rajono savivaldybės administracijos Socialinės paramos skyriaus konsultavimo paslaugų kokybės tobulinimas.” 2009. Masters Thesis, Lithuanian University of Agriculture. Accessed December 09, 2019. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2009~D_20090608_152400-97408 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

MLA Handbook (7^th Edition):

Giraitienė, Asta. “Prienų rajono savivaldybės administracijos Socialinės paramos skyriaus konsultavimo paslaugų kokybės tobulinimas.” 2009. Web. 09 Dec 2019.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Vancouver:

Giraitienė, Asta. Prienų rajono savivaldybės administracijos Socialinės paramos skyriaus konsultavimo paslaugų kokybės tobulinimas. [Internet] [Masters thesis]. Lithuanian University of Agriculture; 2009. [cited 2019 Dec 09]. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2009~D_20090608_152400-97408 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Council of Science Editors:

Giraitienė, Asta. Prienų rajono savivaldybės administracijos Socialinės paramos skyriaus konsultavimo paslaugų kokybės tobulinimas. [Masters Thesis]. Lithuanian University of Agriculture; 2009. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2009~D_20090608_152400-97408 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

28. Kalimavičius, Albinas. Lietuvos regioninių stacionarinių asmens sveikatos priežiūros įstaigų kokybės ir jos netolygumų vertinimas.

Degree: Master, Marketing and Administration, 2014, Lithuanian Academic Libraries Network (LABT)

URL: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2014~D_20140630_142200-75120 ;

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Darbo tikslas: Įvertinti Lietuvos regioninių stacionarinių asmens sveikatos priežiūros įstaigų teikiamų paslaugų kokybę ir jos netolygumus, remiantis statistiniais kokybės rodikliais. Darbo uždaviniai: 1. Įvertinti Lietuvos… (more)

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Darbo tikslas: Įvertinti Lietuvos regioninių stacionarinių asmens sveikatos priežiūros įstaigų teikiamų paslaugų kokybę ir jos netolygumus, remiantis statistiniais kokybės rodikliais. Darbo uždaviniai: 1. Įvertinti Lietuvos regioninių stacionarinių asmens sveikatos priežiūros įstaigų paslaugų kokybę remiantis statistiniais paslaugų kokybės vertinimo rodikliais. 2. Išanalizuoti Lietuvos regioninių stacionarinių asmens sveikatos priežiūros įstaigų paslaugų kokybės rodiklių svyravimus priklausomai nuo amžiaus, lyties, dienos pobūdžio, paslaugos rūšies. 3. Įvertinti atvejų skaičiaus įtaką stacionarinių asmens sveikatos priežiūros įstaigų paslaugų kokybei Tyrimo metodika: Tyrime vertintos 6 regioninės ligoninės. Kokybės rodikliai: Cezario pjūvio (CPO) operacijų dažnis, hospitalinis mirštamumas dėl ūmaus miokardo infarkto per 30 ir per 2 d. (ŪMI 30d. ir 2d.) ir dėl galvos smegenų insulto (GSI 30d. ir ŪMI 2d.). Papildomi rodikliai: vidutinės gulėjimo trukmės (VGT) analizė pagal gimdymo būdą ir tarp ligoninių, vertinta atvejų skaičiaus koreliacija su pasirinktų rodiklių rezultatais ir analizuotas perkeltų į kitą ligoninę tolimesniam gydymui pacientų srautai. Statistinė duomenų analizė atlikta SAS programa. Rezultatai: Bendras CPO dažnis regioninėse ligoninėse buvo 18,45 proc. Amžiaus grupėse svyravo: <25 m. 15,38 proc., 25–35 m. 20,06 proc., >35 m. 20,55 proc. (p<0,05). CPO dažnis darbo dienomis buvo 19,82 proc., laisvadieniais 13,82 proc. (p<0,05). Lyginant tarp ligoninių:... [toliau žr. visą tekstą]

Aim of the study. To measure the quality of care in Lithuanian regional hospitals and its variations with statistical quality indicators. Objectives. 1. to assess the quality of care in Lithuanian regional hospitals with statistical quality indicators. 2. To analyse the variations of quality indicators of Lithuanian regional hospitals depending on age, sex, nature of day, and type of delivery. 3. To assess the influence of case volume on service quality of hospitals. Methods. 6 regional hospitals were assessed during the research period from 2010 to 2012. Quality indicators: Caesarean section (CS) rate, in-hospital 30-day and 2-day mortality rates due to Acute Myocardial Infarction (AMI) and in-hospital 30-day and 2-day mortality rates following stroke. Additional indicators: analysis of average length of stay (ALS) according to the mode of childbearing and among hospitals; assessment of correlation of the results between selected indicators and patient case volume; and the analysis of patient flows transferred to another hospital for further treatment. Statistical analysis was performed by means of SAS program. Results. The overall rate of CS in regional hospitals was 18.45 %. Ages in the groups ranged as follows: <25 y.o. - 15.38 %; 25-35 y.o. - 20.06 %; > 35 y.o. - 20.55 % (p <0.05). CS rate on weekdays was 19.82 %, at weekends - 13.82 % (p <0.05). Comparing among hospitals: the rate of CS in hospital performing least CS was 13.19 %; the highest indicator value was 28.9 %... [to full text]

Advisors/Committee Members: Katiliūtė, Eglė (Master’s thesis supervisor), Kalėdienė, Ramunė (Master’s degree committee chair), Stankūnas, Mindaugas (Master’s degree committee member), Sauliūnienė, Skirmantė (Master’s degree committee member), Kalibatas, Vytenis (Master’s degree committee member), Cibulskas, Gintautas (Master’s degree committee member), Gendvilis, Stasys (Master’s degree committee member), Vladičkienė, Jurgita (Master’s thesis reviewer).

Subjects/Keywords: Sveikatos priežiūros paslaugų kokybė; Ligoninių kokybė; Kokybės rodikliai; Quality of health care services; Hospital quality; Quality indicators

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Kalimavičius, Albinas. (2014). Lietuvos regioninių stacionarinių asmens sveikatos priežiūros įstaigų kokybės ir jos netolygumų vertinimas. (Masters Thesis). Lithuanian Academic Libraries Network (LABT). Retrieved from http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2014~D_20140630_142200-75120 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Chicago Manual of Style (16^th Edition):

Kalimavičius, Albinas. “Lietuvos regioninių stacionarinių asmens sveikatos priežiūros įstaigų kokybės ir jos netolygumų vertinimas.” 2014. Masters Thesis, Lithuanian Academic Libraries Network (LABT). Accessed December 09, 2019. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2014~D_20140630_142200-75120 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

MLA Handbook (7^th Edition):

Kalimavičius, Albinas. “Lietuvos regioninių stacionarinių asmens sveikatos priežiūros įstaigų kokybės ir jos netolygumų vertinimas.” 2014. Web. 09 Dec 2019.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Vancouver:

Kalimavičius, Albinas. Lietuvos regioninių stacionarinių asmens sveikatos priežiūros įstaigų kokybės ir jos netolygumų vertinimas. [Internet] [Masters thesis]. Lithuanian Academic Libraries Network (LABT); 2014. [cited 2019 Dec 09]. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2014~D_20140630_142200-75120 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Council of Science Editors:

Kalimavičius, Albinas. Lietuvos regioninių stacionarinių asmens sveikatos priežiūros įstaigų kokybės ir jos netolygumų vertinimas. [Masters Thesis]. Lithuanian Academic Libraries Network (LABT); 2014. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2014~D_20140630_142200-75120 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

29. Carolina Barbosa Montenegro. STRATEGY AND QUALITY IN SERVICES: A study of case on the vision of managers and customers in the educational management.

Degree: 2009, Universidade Potiguar

URL: http://bibliotecadigital.unp.br/tde_busca/arquivo.php?codArquivo=37

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The changes that bring the new global scenario have led the managers to worry about factors such as competition, and risk instability. This situation again… (more)

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The changes that bring the new global scenario have led the managers to worry about factors such as competition, and risk instability. This situation again that businesses with education, schools, revessem the management system used, which meant that managers would not be only "educators" to become increasingly administrators of a complex structure, offering a service in nature intangible. Customers have become increasingly demanding in relation to services provided by these private institutions and thus caused changes that also happen to date in relation to the structure, offer expanded services, care, among other issues pertinent to the sector. In this context, this study aims at, analyze the alignment between the strategies implemented by school administrators and quality of services under the vision of customers, investigating the main strategies adopted by educational leaders and examining how the client evaluates the quality of services in school . The research was divided into three stages: study-managers, customer-study and comparison between the two studies. The work has shown the existence of relations between the thoughts and execution of strategies by managers in line with the fact that customers are getting what they want and that the company offers, identifying the degree of alignment between the visions. In the analysis one can understand and know how customers assess the institution and how the managers feel that such customers think. Helped the company find out how to satisfy their customers, encouraging the use of a tool in attempting to measure the perceived and desired level of quality. For the academic world, the study brought to light the comparison of what is planned with what the end user receives. This is a comparison of strategies and quality of services is still low in studies in management, especially in education. The results have been achieved since the study showed there as the relationship between the strategies are formulated and put into practice with the evaluation of services by customers, but so slow and statistics, though subjective, estimated that more empirical.

As mudanças que trazem o novo cenário globalizado têm levado os gestores a se preocuparem com fatores como concorrência, risco e instabilidade. Tal situação fez com que as empresas educacionais, escolas, revessem o sistema de gestão utilizado, fazendo com que os gestores deixassem de ser apenas educadores para se tornarem cada vez mais administradores de um sistema de estrutura complexa e que oferece um serviço de natureza intangível. Os clientes passaram a ser cada vez mais exigente em relação aos serviços prestados por estas Instituições privadas e conseqüentemente provocou mudanças que ainda acontecem até hoje em relação à estrutura, oferta ampliada de serviços, atendimento, dentre outras questões inerentes ao setor. Diante deste contexto, este trabalho tem como objetivo, averiguar como as estratégias estabelecidas pelos gestores da Escola estudada estão em sintonia com a qualidade dos serviços oferecidos aos…

Advisors/Committee Members: Kleber Cavalcanti Nóbrega.

Subjects/Keywords: Educational management. Strategy in services. Assessment of quality of services.; ADMINISTRACAO; Gestão educacional. Estratégia em serviços. Avaliação da qualidade de serviços.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Montenegro, C. B. (2009). STRATEGY AND QUALITY IN SERVICES: A study of case on the vision of managers and customers in the educational management. (Thesis). Universidade Potiguar. Retrieved from http://bibliotecadigital.unp.br/tde_busca/arquivo.php?codArquivo=37

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Montenegro, Carolina Barbosa. “STRATEGY AND QUALITY IN SERVICES: A study of case on the vision of managers and customers in the educational management.” 2009. Thesis, Universidade Potiguar. Accessed December 09, 2019. http://bibliotecadigital.unp.br/tde_busca/arquivo.php?codArquivo=37.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Montenegro, Carolina Barbosa. “STRATEGY AND QUALITY IN SERVICES: A study of case on the vision of managers and customers in the educational management.” 2009. Web. 09 Dec 2019.

Vancouver:

Montenegro CB. STRATEGY AND QUALITY IN SERVICES: A study of case on the vision of managers and customers in the educational management. [Internet] [Thesis]. Universidade Potiguar; 2009. [cited 2019 Dec 09]. Available from: http://bibliotecadigital.unp.br/tde_busca/arquivo.php?codArquivo=37.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Montenegro CB. STRATEGY AND QUALITY IN SERVICES: A study of case on the vision of managers and customers in the educational management. [Thesis]. Universidade Potiguar; 2009. Available from: http://bibliotecadigital.unp.br/tde_busca/arquivo.php?codArquivo=37

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

30. Carolina Barbosa Montenegro. ESTRATÃGIA E QUALIDADE EM SERVIÃOS: Um estudo de caso sobre a visÃo de gestores e clientes na gestÃo educacional.

Degree: 2009, Universidade Potiguar

URL: http://bibliotecadigital.unp.br/tde_busca/arquivo.php?codArquivo=5

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As mudanÃas que trazem o novo cenÃrio globalizado tÃm levado os gestores a se preocuparem com fatores como concorrÃncia, risco e instabilidade. Tal situaÃÃo vez… (more)

▼

As mudanÃas que trazem o novo cenÃrio globalizado tÃm levado os gestores a se preocuparem com fatores como concorrÃncia, risco e instabilidade. Tal situaÃÃo vez com que as empresas educacionais, escolas, revessem o sistema de gestÃo utilizado, fazendo com que os gestores deixassem de ser apenas âeducadoresâ para se tornarem cada vez mais administradores de um sistema de estrutura complexa e que oferece um serviÃo de natureza intangÃvel. Os clientes passaram a ser cada vez mais exigente em relaÃÃo aos serviÃos prestados por estas InstituiÃÃes privadas e conseqÃentemente provocou mudanÃas que ainda acontecem atÃ hoje em relaÃÃo Ã estrutura, oferta ampliada de serviÃos, atendimento, dentre outras questÃes inerentes ao setor. Diante deste contexto, este trabalho tem como objetivo, averiguar como as estratÃgias estabelecidas pelos gestores da Escola estudada estÃo em sintonia com a qualidade dos serviÃos oferecidos aos clientes, investigando as principais estratÃgias adotadas pelos dirigentes educacionais e examinando como o cliente avalia a qualidade dos serviÃos na escola. A pesquisa foi dividida em trÃs etapas: estudo-gestores, estudo-clientes e comparaÃÃo entre os dois estudos. O trabalho permitiu verificar a existÃncia de relaÃÃes entre os pensamentos e execuÃÃo das estratÃgias pelos gestores em consonÃncia com o que de fato os clientes estÃo recebendo e o que eles desejam que a empresa ofereÃa, identificando o grau de alinhamento entre as visÃes. Contribuiu para a empresa averiguar o como satisfazer seus clientes, estimulando o uso de uma ferramenta na tentativa de medir o nÃvel percebido e desejado de qualidade. Para o universo acadÃmico, o estudo trouxe Ã tona a comparaÃÃo do que se planeja com o que o consumidor final recebe. Trata-se de uma abordagem comparativa de estratÃgias e qualidade dos serviÃos que ainda Ã pouco realizada em estudos na gestÃo, principalmente na educacional. Os resultados foram atingidos uma vez que o estudo mostrou haver relaÃÃo entre o como Ãs estratÃgias sÃo formuladas e colocadas em prÃtica com a avaliaÃÃo dos serviÃos por parte dos clientes, mas de forma nÃo pontual e estatÃstica, mas de maneira subjetiva, mais empÃrica que calculada.

The changes that bring the new global scenario have led the managers to worry about factors such as competition, and risk instability. This situation again that businesses with education, schools, revessem the management system used, which meant that managers would not be only "educators" to become increasingly administrators of a complex structure, offering a service in nature intangible. Customers have become increasingly demanding in relation to services provided by these private institutions and thus caused changes that also happen to date in relation to the structure, offer expanded services, care, among other issues pertinent to the sector. In this context, this study aims at, analyze the alignment between the strategies implemented by school administrators and quality of services under the vision of customers, investigating the main strategies…

Advisors/Committee Members: Kleber Cavalcanti NÃbrega.

Subjects/Keywords: GestÃo educacional. EstratÃgia em serviÃos. AvaliaÃÃo da qualidade de serviÃos.; Educational management. Strategy in services. Assessment of quality of services.; ADMINISTRACAO

Record Details Similar Records Cite « Share

❌

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Montenegro, C. B. (2009). ESTRATÃGIA E QUALIDADE EM SERVIÃOS: Um estudo de caso sobre a visÃo de gestores e clientes na gestÃo educacional. (Thesis). Universidade Potiguar. Retrieved from http://bibliotecadigital.unp.br/tde_busca/arquivo.php?codArquivo=5

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Montenegro, Carolina Barbosa. “ESTRATÃGIA E QUALIDADE EM SERVIÃOS: Um estudo de caso sobre a visÃo de gestores e clientes na gestÃo educacional.” 2009. Thesis, Universidade Potiguar. Accessed December 09, 2019. http://bibliotecadigital.unp.br/tde_busca/arquivo.php?codArquivo=5.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Montenegro, Carolina Barbosa. “ESTRATÃGIA E QUALIDADE EM SERVIÃOS: Um estudo de caso sobre a visÃo de gestores e clientes na gestÃo educacional.” 2009. Web. 09 Dec 2019.

Vancouver:

Montenegro CB. ESTRATÃGIA E QUALIDADE EM SERVIÃOS: Um estudo de caso sobre a visÃo de gestores e clientes na gestÃo educacional. [Internet] [Thesis]. Universidade Potiguar; 2009. [cited 2019 Dec 09]. Available from: http://bibliotecadigital.unp.br/tde_busca/arquivo.php?codArquivo=5.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Montenegro CB. ESTRATÃGIA E QUALIDADE EM SERVIÃOS: Um estudo de caso sobre a visÃo de gestores e clientes na gestÃo educacional. [Thesis]. Universidade Potiguar; 2009. Available from: http://bibliotecadigital.unp.br/tde_busca/arquivo.php?codArquivo=5

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Open Access Theses and Dissertations