subject:(Quality of Service)

Anna University

1. Arul murugan V S. Some investigations on efficient Power management issues in Smart grids;.

Degree: Some investigations on efficient Power management issues in Smart grids, 2015, Anna University

URL: http://shodhganga.inflibnet.ac.in/handle/10603/50216

►

In recent years power grids are experiencing revolutionary changes newlinethrough technological transformation One important development of a smart newlinegrid is that electric appliances can receive… (more)

Subjects/Keywords: Communication networks; Quality of Service

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APA (6^th Edition):

S, A. m. V. (2015). Some investigations on efficient Power management issues in Smart grids;. (Thesis). Anna University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/50216

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

S, Arul murugan V. “Some investigations on efficient Power management issues in Smart grids;.” 2015. Thesis, Anna University. Accessed February 16, 2020. http://shodhganga.inflibnet.ac.in/handle/10603/50216.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

S, Arul murugan V. “Some investigations on efficient Power management issues in Smart grids;.” 2015. Web. 16 Feb 2020.

Vancouver:

S AmV. Some investigations on efficient Power management issues in Smart grids;. [Internet] [Thesis]. Anna University; 2015. [cited 2020 Feb 16]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/50216.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

S AmV. Some investigations on efficient Power management issues in Smart grids;. [Thesis]. Anna University; 2015. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/50216

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

2. Lim, Erbin. Sustaining the quality of Web services.

Degree: 2014, DIAL (Belgium)

URL: http://hdl.handle.net/2078.2/144664

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Within the framework of Service Oriented Architecture, we introduce a new framework in order to better sustain the quality of Web services. The framework groups… (more)

Subjects/Keywords: Service; Service-O; Service Oriented Architecture; Web services; Quality of Service

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APA (6^th Edition):

Lim, E. (2014). Sustaining the quality of Web services. (Thesis). DIAL (Belgium). Retrieved from http://hdl.handle.net/2078.2/144664

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Lim, Erbin. “Sustaining the quality of Web services.” 2014. Thesis, DIAL (Belgium). Accessed February 16, 2020. http://hdl.handle.net/2078.2/144664.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Lim, Erbin. “Sustaining the quality of Web services.” 2014. Web. 16 Feb 2020.

Vancouver:

Lim E. Sustaining the quality of Web services. [Internet] [Thesis]. DIAL (Belgium); 2014. [cited 2020 Feb 16]. Available from: http://hdl.handle.net/2078.2/144664.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lim E. Sustaining the quality of Web services. [Thesis]. DIAL (Belgium); 2014. Available from: http://hdl.handle.net/2078.2/144664

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

RMIT University

3. Ong, W. Students' expectations and perceptions of service quality performance: university student advisors in Australia, Malaysia and Singapore.

Degree: 2013, RMIT University

URL: http://researchbank.rmit.edu.au/view/rmit:160441

► As colleges and universities have attempted to become more student-oriented (Wright 1996), studentsâ€™ perceptions of the higher education experience have become more important to tertiary… (more)

▼ As colleges and universities have attempted to become more student-oriented (Wright 1996), studentsâ€™ perceptions of the higher education experience have become more important to tertiary institutions. Two elements of studentsâ€™ experience, their treatment during the service process and the actual outcomes experienced by them, affect their judgment of the quality of service and ultimately influence their choice for enrolment in higher education institutions. In order to compete effectively in the marketplace, institutions need to differentiate themselves from their competitors by providing higher quality services (Joseph 1998). To consider how, and to what effect, this is done, this study focuses on the discrepancies/gaps between expected and perceived services, using a modified SERVQUAL instrument to examine studentsâ€™ perceptions of the quality of service in higher education environments across Australia, Malaysia, and Singapore. This study also examines the influence of cultural dimensions and gender on studentsâ€™ perceptions of discrepancies/gaps between expected and experienced the quality of service. The findings show a significant difference between first- and third-year studentsâ€™ expectations and perceptions of the quality of service in Malaysia and Singapore. There is a significant difference in the perceived discrepancies in the quality of service between first- and third-year students in Singapore. It is also found that cultural dimensions have a significant impact on studentsâ€™ expectations and perceptions, with discrepancies evident between first- and third-year students in Australia, Malaysia, and Singapore. A third finding is male and female studentsâ€™ expectations and perceptions of the quality of service in Australia are significantly different. A lack of knowledge about studentsâ€™ perceptions might lead management to misallocate resources in attempts to improve the quality of their university; such misdirected efforts could result in further student dissatisfaction. This studyâ€™s analysis of the discrepancy/gap between expectations and perceptions of the quality of service, identifies deficiencies and areas of dissatisfaction that offer opportunities for university managers to improve overall student services, to build a long-term relationship with the customers, and to improve the institutionâ€™s reputation.

Subjects/Keywords: Fields of Research; Studentsâ€™ perceptions of service quality; Service quality; Discrepancy and Service quality; Culture and service quality; Gender and service quality

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APA (6^th Edition):

Ong, W. (2013). Students' expectations and perceptions of service quality performance: university student advisors in Australia, Malaysia and Singapore. (Thesis). RMIT University. Retrieved from http://researchbank.rmit.edu.au/view/rmit:160441

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Ong, W. “Students' expectations and perceptions of service quality performance: university student advisors in Australia, Malaysia and Singapore.” 2013. Thesis, RMIT University. Accessed February 16, 2020. http://researchbank.rmit.edu.au/view/rmit:160441.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Ong, W. “Students' expectations and perceptions of service quality performance: university student advisors in Australia, Malaysia and Singapore.” 2013. Web. 16 Feb 2020.

Vancouver:

Ong W. Students' expectations and perceptions of service quality performance: university student advisors in Australia, Malaysia and Singapore. [Internet] [Thesis]. RMIT University; 2013. [cited 2020 Feb 16]. Available from: http://researchbank.rmit.edu.au/view/rmit:160441.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ong W. Students' expectations and perceptions of service quality performance: university student advisors in Australia, Malaysia and Singapore. [Thesis]. RMIT University; 2013. Available from: http://researchbank.rmit.edu.au/view/rmit:160441

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

4. Globenko, Anna. Service quality in healthcare: quality improvement initiatives through the prism of patients’ and providers’ perspectives.

Degree: Umeå School of Business and Economics (USBE), 2012, Umeå University

URL: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-57078

► Efficient functioning of service providing organizations highly depends on quality of their services as it contributes to companies’ competitiveness and customers’ satisfaction (Gill, 2009,… (more)

Subjects/Keywords: Service quality; healthcare service quality; perceptions of quality; patients and healthcare service providers; efficient quality management; TQM; Lean; Six Sigma

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APA (6^th Edition):

Globenko, A. (2012). Service quality in healthcare: quality improvement initiatives through the prism of patients’ and providers’ perspectives. (Thesis). Umeå University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-57078

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Globenko, Anna. “Service quality in healthcare: quality improvement initiatives through the prism of patients’ and providers’ perspectives.” 2012. Thesis, Umeå University. Accessed February 16, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-57078.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Globenko, Anna. “Service quality in healthcare: quality improvement initiatives through the prism of patients’ and providers’ perspectives.” 2012. Web. 16 Feb 2020.

Vancouver:

Globenko A. Service quality in healthcare: quality improvement initiatives through the prism of patients’ and providers’ perspectives. [Internet] [Thesis]. Umeå University; 2012. [cited 2020 Feb 16]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-57078.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Globenko A. Service quality in healthcare: quality improvement initiatives through the prism of patients’ and providers’ perspectives. [Thesis]. Umeå University; 2012. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-57078

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Southern California

5. Boadi, Antonia Marie. PerFEC: perceptually sensitive forward error control.

Degree: PhD, Electrical Engineering (Computer Networks), 2009, University of Southern California

URL: http://digitallibrary.usc.edu/cdm/compoundobject/collection/p15799coll127/id/539718/rec/4980

► The global telecommunications system has evolved into a ubiquitous, integrated network capable of delivering video teleconferencing, videotelephony, high definition television (HDTV), multiple viewpoint video, video… (more)

Subjects/Keywords: quality-of-service; turbo codes; perceptual video quality; video quality metrics

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APA (6^th Edition):

Boadi, A. M. (2009). PerFEC: perceptually sensitive forward error control. (Doctoral Dissertation). University of Southern California. Retrieved from http://digitallibrary.usc.edu/cdm/compoundobject/collection/p15799coll127/id/539718/rec/4980

Chicago Manual of Style (16^th Edition):

Boadi, Antonia Marie. “PerFEC: perceptually sensitive forward error control.” 2009. Doctoral Dissertation, University of Southern California. Accessed February 16, 2020. http://digitallibrary.usc.edu/cdm/compoundobject/collection/p15799coll127/id/539718/rec/4980.

MLA Handbook (7^th Edition):

Boadi, Antonia Marie. “PerFEC: perceptually sensitive forward error control.” 2009. Web. 16 Feb 2020.

Vancouver:

Boadi AM. PerFEC: perceptually sensitive forward error control. [Internet] [Doctoral dissertation]. University of Southern California; 2009. [cited 2020 Feb 16]. Available from: http://digitallibrary.usc.edu/cdm/compoundobject/collection/p15799coll127/id/539718/rec/4980.

Council of Science Editors:

Boadi AM. PerFEC: perceptually sensitive forward error control. [Doctoral Dissertation]. University of Southern California; 2009. Available from: http://digitallibrary.usc.edu/cdm/compoundobject/collection/p15799coll127/id/539718/rec/4980

Anna University

6. Anusuya K V. Quality provisioning schemes for Network centric issues in real time Applications of wireless local Area networks;.

Degree: Quality provisioning schemes for Network centric issues in real time Applications of wireless local Area networks, 2014, Anna University

URL: http://shodhganga.inflibnet.ac.in/handle/10603/28254

►

Wireless LAN WLAN provides flexible data communication newlinesystems with the features and benefits of traditional LAN technologies Its newlineinfrastructure is dynamic and mobile and it… (more)

Subjects/Keywords: Quality of Service; Voice over IP

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APA (6^th Edition):

V, A. K. (2014). Quality provisioning schemes for Network centric issues in real time Applications of wireless local Area networks;. (Thesis). Anna University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/28254

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

V, Anusuya K. “Quality provisioning schemes for Network centric issues in real time Applications of wireless local Area networks;.” 2014. Thesis, Anna University. Accessed February 16, 2020. http://shodhganga.inflibnet.ac.in/handle/10603/28254.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

V, Anusuya K. “Quality provisioning schemes for Network centric issues in real time Applications of wireless local Area networks;.” 2014. Web. 16 Feb 2020.

Vancouver:

V AK. Quality provisioning schemes for Network centric issues in real time Applications of wireless local Area networks;. [Internet] [Thesis]. Anna University; 2014. [cited 2020 Feb 16]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/28254.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

V AK. Quality provisioning schemes for Network centric issues in real time Applications of wireless local Area networks;. [Thesis]. Anna University; 2014. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/28254

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Anna University

7. Deepalakshmi R. Design and implementation of Algorithms for improving quality Of service in optical networks;.

Degree: Design and implementation of Algorithms for improving quality Of service in optical networks, 2015, Anna University

URL: http://shodhganga.inflibnet.ac.in/handle/10603/40506

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Optical networks have emerged as a promising candidate for the nextgeneration newlinecommunication networks Enabling packet switching in the optical newlinedomain can provide cost efficient and… (more)

Subjects/Keywords: communication networks; multimedia applications; Quality of Service

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APA (6^th Edition):

R, D. (2015). Design and implementation of Algorithms for improving quality Of service in optical networks;. (Thesis). Anna University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/40506

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

R, Deepalakshmi. “Design and implementation of Algorithms for improving quality Of service in optical networks;.” 2015. Thesis, Anna University. Accessed February 16, 2020. http://shodhganga.inflibnet.ac.in/handle/10603/40506.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

R, Deepalakshmi. “Design and implementation of Algorithms for improving quality Of service in optical networks;.” 2015. Web. 16 Feb 2020.

Vancouver:

R D. Design and implementation of Algorithms for improving quality Of service in optical networks;. [Internet] [Thesis]. Anna University; 2015. [cited 2020 Feb 16]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/40506.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

R D. Design and implementation of Algorithms for improving quality Of service in optical networks;. [Thesis]. Anna University; 2015. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/40506

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Anna University

8. Santhi G. Agent assisted multi constrained Quality of service multicast routing In mobile ad hoc networks;.

Degree: Agent assisted multi constrained Quality of service multicast routing In mobile ad hoc networks, 2015, Anna University

URL: http://shodhganga.inflibnet.ac.in/handle/10603/54549

►

Multicast communications are essential for group oriented applications newlinesuch as video conferencing interactive group games video on demand and newlinee learning Most of the real… (more)

Subjects/Keywords: Mobile Ad hoc Networks; Quality of Service

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APA (6^th Edition):

G, S. (2015). Agent assisted multi constrained Quality of service multicast routing In mobile ad hoc networks;. (Thesis). Anna University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/54549

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

G, Santhi. “Agent assisted multi constrained Quality of service multicast routing In mobile ad hoc networks;.” 2015. Thesis, Anna University. Accessed February 16, 2020. http://shodhganga.inflibnet.ac.in/handle/10603/54549.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

G, Santhi. “Agent assisted multi constrained Quality of service multicast routing In mobile ad hoc networks;.” 2015. Web. 16 Feb 2020.

Vancouver:

G S. Agent assisted multi constrained Quality of service multicast routing In mobile ad hoc networks;. [Internet] [Thesis]. Anna University; 2015. [cited 2020 Feb 16]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/54549.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

G S. Agent assisted multi constrained Quality of service multicast routing In mobile ad hoc networks;. [Thesis]. Anna University; 2015. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/54549

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Texas A&M University

9. Tang, Jia. QoS-driven adaptive resource allocation for mobile wireless communications and networks.

Degree: 2009, Texas A&M University

URL: http://hdl.handle.net/1969.1/ETD-TAMU-1050

► Quality-of-service (QoS) guarantees will play a critically important role in future mobile wireless networks. In this dissertation, we study a set of QoS-driven resource allocation… (more)

▼ Quality-of-service (QoS) guarantees will play a critically important role in future mobile wireless networks. In this dissertation, we study a set of QoS-driven resource allocation problems for mobile wireless communications and networks. In the first part of this dissertation, we investigate resource allocation schemes for statistical QoS provisioning. The schemes aim at maximizing the system/network throughput subject to a given queuing delay constraint. To achieve this goal, we integrate the information theory with the concept of effective capacity and develop a unified framework for resource allocation. Applying the above framework, we con-sider a number of system infrastructures, including single channel, parallel channel, cellular, and cooperative relay systems and networks, respectively. In addition, we also investigate the impact of imperfect channel-state information (CSI) on QoS pro-visioning. The resource allocation problems can be solved e?ciently by the convex optimization approach, where closed-form allocation policies are obtained for different application scenarios. Our analyses reveal an important fact that there exists a fundamental tradeoff between throughput and QoS provisioning. In particular, when the delay constraint becomes loose, the optimal resource allocation policy converges to the water-filling scheme, where ergodic capacity can be achieved. On the other hand, when the QoS constraint gets stringent, the optimal policy converges to the channel inversion scheme under which the system operates at a constant rate and the zero-outage capacity can be achieved. In the second part of this dissertation, we study adaptive antenna selection for multiple-input-multiple-output (MIMO) communication systems. System resources such as subcarriers, antennas and power are allocated dynamically to minimize the symbol-error rate (SER), which is the key QoS metric at the physical layer. We propose a selection diversity scheme for MIMO multicarrier direct-sequence code- division-multiple-access (MC DS-CDMA) systems and analyze the error performance of the system when considering CSI feedback delay and feedback errors. Moreover, we propose a joint antenna selection and power allocation scheme for space-time block code (STBC) systems. The error performance is derived when taking the CSI feedback delay into account. Our numerical results show that when feedback delay comes into play, a tradeoff between performance and robustness can be achieved by dynamically allocating power across transmit antennas. Advisors/Committee Members: Zhang, Xi (advisor), Chen, Jianer (committee member), Georghiades, Costas N. (committee member), Reddy, A. L. Narasimha (committee member).

Subjects/Keywords: quality-of-service; resource allocation; wireless communications

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APA (6^th Edition):

Tang, J. (2009). QoS-driven adaptive resource allocation for mobile wireless communications and networks. (Thesis). Texas A&M University. Retrieved from http://hdl.handle.net/1969.1/ETD-TAMU-1050

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Tang, Jia. “QoS-driven adaptive resource allocation for mobile wireless communications and networks.” 2009. Thesis, Texas A&M University. Accessed February 16, 2020. http://hdl.handle.net/1969.1/ETD-TAMU-1050.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Tang, Jia. “QoS-driven adaptive resource allocation for mobile wireless communications and networks.” 2009. Web. 16 Feb 2020.

Vancouver:

Tang J. QoS-driven adaptive resource allocation for mobile wireless communications and networks. [Internet] [Thesis]. Texas A&M University; 2009. [cited 2020 Feb 16]. Available from: http://hdl.handle.net/1969.1/ETD-TAMU-1050.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Tang J. QoS-driven adaptive resource allocation for mobile wireless communications and networks. [Thesis]. Texas A&M University; 2009. Available from: http://hdl.handle.net/1969.1/ETD-TAMU-1050

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Anna University

10. Amutharaj J. Design of an efficient and resilient content distribution network.

Degree: Information and Communication, 2011, Anna University

URL: http://shodhganga.inflibnet.ac.in/handle/10603/9824

►

The Internet has evolved to become a critical infrastructure for content delivery. Typical customers of a Content Distribution Network (CDN) are media and Internet advertisement… (more)

▼

The Internet has evolved to become a critical infrastructure for content delivery. Typical customers of a Content Distribution Network (CDN) are media and Internet advertisement companies, data centers, Internet Service Providers (ISPs), online music retailers, mobile operators, consumer electronics manufacturers, and other carrier companies. The main goal of the Content Distribution Network (CDN) is to replicate the content from the origin server to surrogate servers, scattered over the globe, in order to deliver the content to end users in a reliable and timely manner from nearby surrogate servers. The performance of content distribution network is analyzed to ensure that whether the user perceived Quality of Service (QoS) in content delivery is maintained. Quality of Service in content delivery is ensured by minimizing the impact of surrogate server failure as well as overcoming the overload problem that is a serious threat for busy sites serving popular contents. The main objective of this thesis is the application of the dominating set and its variants to construct the semantic overlay network of surrogate servers which in turn provides the logical infrastructure of the content distribution network. In this thesis, for designing an efficient and resilient content distribution network, the following algorithms are proposed to construct the logical infrastructure of the semantic overlay network. Dominating set formation algorithm; Equitable Dominating set formation algorithm; QoS aware Dominating set formation algorithm. The core of this thesis is constructing a QoS aware dominating set based semantic overlay network which satisfies the user perceived QoS constraints such as efficiency, controlled redundancy, and fault tolerant. The performance results of the proposed QoS aware Dominating set based semantic overlay network for content distribution is analyzed in terms of Size of CDN, Mean Response Time, Latency, Hit Ratio Percentage, Number of Completed Requests, Rejection rate and Mean CDN load.

Appendices p. 137-143

Advisors/Committee Members: Radhakrishnan S.

Subjects/Keywords: Content Distribution Network; Internet; Quality of Service

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APA (6^th Edition):

J, A. (2011). Design of an efficient and resilient content distribution network. (Thesis). Anna University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/9824

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

J, Amutharaj. “Design of an efficient and resilient content distribution network.” 2011. Thesis, Anna University. Accessed February 16, 2020. http://shodhganga.inflibnet.ac.in/handle/10603/9824.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

J, Amutharaj. “Design of an efficient and resilient content distribution network.” 2011. Web. 16 Feb 2020.

Vancouver:

J A. Design of an efficient and resilient content distribution network. [Internet] [Thesis]. Anna University; 2011. [cited 2020 Feb 16]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/9824.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

J A. Design of an efficient and resilient content distribution network. [Thesis]. Anna University; 2011. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/9824

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

11. Thenmozhi, D S. Contention aware stable path Finding techniques to provide QoS Based on multiple constraints in Manets; -.

Degree: Information and Communication Engineering, 2014, Anna University

URL: http://shodhganga.inflibnet.ac.in/handle/10603/26352

►

The application of Mobile Ad hoc NETworks MANETs has been newlineincreasing everyday Most of the applications that are used in current wired newlinenetworks video conferencing… (more)

Subjects/Keywords: Mobile Ad hoc NETworks; Quality of Service

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APA (6^th Edition):

Thenmozhi, D. S. (2014). Contention aware stable path Finding techniques to provide QoS Based on multiple constraints in Manets; -. (Thesis). Anna University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/26352

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Thenmozhi, D S. “Contention aware stable path Finding techniques to provide QoS Based on multiple constraints in Manets; -.” 2014. Thesis, Anna University. Accessed February 16, 2020. http://shodhganga.inflibnet.ac.in/handle/10603/26352.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Thenmozhi, D S. “Contention aware stable path Finding techniques to provide QoS Based on multiple constraints in Manets; -.” 2014. Web. 16 Feb 2020.

Vancouver:

Thenmozhi DS. Contention aware stable path Finding techniques to provide QoS Based on multiple constraints in Manets; -. [Internet] [Thesis]. Anna University; 2014. [cited 2020 Feb 16]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/26352.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Thenmozhi DS. Contention aware stable path Finding techniques to provide QoS Based on multiple constraints in Manets; -. [Thesis]. Anna University; 2014. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/26352

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

12. Thilagavathe V. Link prediction based multipath Multiconstraint congestion aware Routing protocol for manet;.

Degree: Link prediction based multipath Multiconstraint congestion aware Routing protocol for manet, 2014, Anna University

URL: http://shodhganga.inflibnet.ac.in/handle/10603/26369

►

A Mobile Ad Hoc Network MANET is in general, an newlineautonomous system of mobile hosts usually connected by wireless links newlinewithout any supporting fixed infrastructure… (more)

Subjects/Keywords: Mobile Ad hoc NETworks; Quality of Service

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APA (6^th Edition):

V, T. (2014). Link prediction based multipath Multiconstraint congestion aware Routing protocol for manet;. (Thesis). Anna University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/26369

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

V, Thilagavathe. “Link prediction based multipath Multiconstraint congestion aware Routing protocol for manet;.” 2014. Thesis, Anna University. Accessed February 16, 2020. http://shodhganga.inflibnet.ac.in/handle/10603/26369.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

V, Thilagavathe. “Link prediction based multipath Multiconstraint congestion aware Routing protocol for manet;.” 2014. Web. 16 Feb 2020.

Vancouver:

V T. Link prediction based multipath Multiconstraint congestion aware Routing protocol for manet;. [Internet] [Thesis]. Anna University; 2014. [cited 2020 Feb 16]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/26369.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

V T. Link prediction based multipath Multiconstraint congestion aware Routing protocol for manet;. [Thesis]. Anna University; 2014. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/26369

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Anna University

13. Mohanraj E. Secured QOS routing using multicast Group self assessment in manet;.

Degree: Secured QOS routing using multicast Group self assessment in manet, 2015, Anna University

URL: http://shodhganga.inflibnet.ac.in/handle/10603/34125

►

Mobile Ad hoc networks MANET are a novel model of newlinewireless network contributes unlimited mobility without any underlying newlineinfrastructure such as base station or mobile… (more)

Subjects/Keywords: Mobile Ad hoc networks; Quality of Service

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APA (6^th Edition):

E, M. (2015). Secured QOS routing using multicast Group self assessment in manet;. (Thesis). Anna University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/34125

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

E, Mohanraj. “Secured QOS routing using multicast Group self assessment in manet;.” 2015. Thesis, Anna University. Accessed February 16, 2020. http://shodhganga.inflibnet.ac.in/handle/10603/34125.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

E, Mohanraj. “Secured QOS routing using multicast Group self assessment in manet;.” 2015. Web. 16 Feb 2020.

Vancouver:

E M. Secured QOS routing using multicast Group self assessment in manet;. [Internet] [Thesis]. Anna University; 2015. [cited 2020 Feb 16]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/34125.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

E M. Secured QOS routing using multicast Group self assessment in manet;. [Thesis]. Anna University; 2015. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/34125

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

14. Saravanan P. Improvements in manet routing Protocol based on trust and Evolutionary algorithm;.

Degree: Improvements in manet routing Protocol based on trust and Evolutionary algorithm, 2015, Anna University

URL: http://shodhganga.inflibnet.ac.in/handle/10603/40049

►

newlineAn ad hoc network of wireless nodes is a temporarily formed newlineCreated operated and managed network by the nodes themselves Nodes assist newlineeach other by… (more)

Subjects/Keywords: An ad hoc network; Quality of Service

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APA (6^th Edition):

P, S. (2015). Improvements in manet routing Protocol based on trust and Evolutionary algorithm;. (Thesis). Anna University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/40049

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

P, Saravanan. “Improvements in manet routing Protocol based on trust and Evolutionary algorithm;.” 2015. Thesis, Anna University. Accessed February 16, 2020. http://shodhganga.inflibnet.ac.in/handle/10603/40049.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

P, Saravanan. “Improvements in manet routing Protocol based on trust and Evolutionary algorithm;.” 2015. Web. 16 Feb 2020.

Vancouver:

P S. Improvements in manet routing Protocol based on trust and Evolutionary algorithm;. [Internet] [Thesis]. Anna University; 2015. [cited 2020 Feb 16]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/40049.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

P S. Improvements in manet routing Protocol based on trust and Evolutionary algorithm;. [Thesis]. Anna University; 2015. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/40049

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Nairobi

15. Kyengo, J. Factors Affecting The Quality Of Customer Service In Mavoko Municipality .

Degree: 2011, University of Nairobi

URL: http://hdl.handle.net/11295/96981

► The purpose of the study was to determine the factors affecting the quality of ci service in Municipal Council of Mavoko (MCM). The study used… (more)

Subjects/Keywords: Factors Affecting The Quality Of Customer Service

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APA (6^th Edition):

Kyengo, J. (2011). Factors Affecting The Quality Of Customer Service In Mavoko Municipality . (Thesis). University of Nairobi. Retrieved from http://hdl.handle.net/11295/96981

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Kyengo, J. “Factors Affecting The Quality Of Customer Service In Mavoko Municipality .” 2011. Thesis, University of Nairobi. Accessed February 16, 2020. http://hdl.handle.net/11295/96981.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Kyengo, J. “Factors Affecting The Quality Of Customer Service In Mavoko Municipality .” 2011. Web. 16 Feb 2020.

Vancouver:

Kyengo J. Factors Affecting The Quality Of Customer Service In Mavoko Municipality . [Internet] [Thesis]. University of Nairobi; 2011. [cited 2020 Feb 16]. Available from: http://hdl.handle.net/11295/96981.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Kyengo J. Factors Affecting The Quality Of Customer Service In Mavoko Municipality . [Thesis]. University of Nairobi; 2011. Available from: http://hdl.handle.net/11295/96981

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Bradford

16. Mohammad, Abdulbaset H. T. Localised routing algorithms in communication networks with Quality of Service constraints : performance evaluation and enhancement of new localised routing approaches to provide Quality of Service for computer and communication networks.

Degree: PhD, 2010, University of Bradford

URL: http://hdl.handle.net/10454/5163

► The Quality of Service (QoS) is a profound concept which is gaining increasing attention in the Internet industry. Best-effort applications are now no longer acceptable… (more)

▼ The Quality of Service (QoS) is a profound concept which is gaining increasing attention in the Internet industry. Best-effort applications are now no longer acceptable in certain situations needing high bandwidth provisioning, low loss and streaming of multimedia applications. New emerging multimedia applications are requiring new levels of quality of services beyond those supported by best-effort networks. Quality of service routing is an essential part in any QoS architecture in communication networks. QoS routing aims to select a path among the many possible choices that has sufficient resources to accommodate the QoS requirements. QoS routing can significantly improve the network performance due to its awareness of the network QoS state. Most QoS routing algorithms require maintenance of the global network's state information to make routing decisions. Global state information needs to be periodically exchanged among routers since the efficiency of a routing algorithm depends on link-state information accuracy. However, most QoS routing algorithms suffer from scalability due to the high communication overhead and the high computation effort associated with maintaining accurate link state information and distributing global state information to each node in the network. The ultimate goal of this thesis is to contribute towards enhancing the scalability of QoS routing algorithms. Towards this goal, the thesis is focused on Localised QoS routing algorithms proposed to overcome the problems of using global network state information. Using such an approach, the source node makes routing decisions based on the local state information for each node in the path. Localised QoS routing algorithms avoid the problems associated in the global network state, like high communication and processing overheads. In Localised QoS routing algorithms each source node maintains a predetermined set of candidate paths for each destination and avoids the problems associated with the maintenance of a global network state by using locally collected flow statistics and flow blocking probabilities.

Subjects/Keywords: 621.382; Localised quality of service routing; Performance evaluation; Routing algorithms; Quality of Service (QoS); Scalability

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Mohammad, A. H. T. (2010). Localised routing algorithms in communication networks with Quality of Service constraints : performance evaluation and enhancement of new localised routing approaches to provide Quality of Service for computer and communication networks. (Doctoral Dissertation). University of Bradford. Retrieved from http://hdl.handle.net/10454/5163

Chicago Manual of Style (16^th Edition):

Mohammad, Abdulbaset H T. “Localised routing algorithms in communication networks with Quality of Service constraints : performance evaluation and enhancement of new localised routing approaches to provide Quality of Service for computer and communication networks.” 2010. Doctoral Dissertation, University of Bradford. Accessed February 16, 2020. http://hdl.handle.net/10454/5163.

MLA Handbook (7^th Edition):

Mohammad, Abdulbaset H T. “Localised routing algorithms in communication networks with Quality of Service constraints : performance evaluation and enhancement of new localised routing approaches to provide Quality of Service for computer and communication networks.” 2010. Web. 16 Feb 2020.

Vancouver:

Mohammad AHT. Localised routing algorithms in communication networks with Quality of Service constraints : performance evaluation and enhancement of new localised routing approaches to provide Quality of Service for computer and communication networks. [Internet] [Doctoral dissertation]. University of Bradford; 2010. [cited 2020 Feb 16]. Available from: http://hdl.handle.net/10454/5163.

Council of Science Editors:

Mohammad AHT. Localised routing algorithms in communication networks with Quality of Service constraints : performance evaluation and enhancement of new localised routing approaches to provide Quality of Service for computer and communication networks. [Doctoral Dissertation]. University of Bradford; 2010. Available from: http://hdl.handle.net/10454/5163

Mykolas Romeris University

17. Kudaba, Egidijus. Lietuvos hidrometeorologijos tarnybos prie Aplinkos ministerijos paslaugų kokybės vertinimas bei tobulinimo galimybės.

Degree: Master, Marketing and Administration, 2013, Mykolas Romeris University

URL: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2013~D_20130625_182535-41996 ;

►

Šiame magistro baigiamajame darbe ištirta ir įvertinta Lietuvos hidrometeorologijos tarnybos teikiamų paslaugų efektyvumas, kokybė, vertinimas bei tobulinimo galimybės, iškeltos paslaugų kokybės vertinimo problemos bei pateikti… (more)

▼

Šiame magistro baigiamajame darbe ištirta ir įvertinta Lietuvos hidrometeorologijos tarnybos teikiamų paslaugų efektyvumas, kokybė, vertinimas bei tobulinimo galimybės, iškeltos paslaugų kokybės vertinimo problemos bei pateikti pasiūlymai šių problemų sprendimui. Pirmoje dalyje tiriamos paslaugų sampratos, paslaugų ypatumai, vieša ir meteorologijos paslauga bei vartotojų pasitenkinimo indeksas. Išanalizuoti šeši pagrindiniai paslaugų kokybės modeliai. Antroje dalyje pateikta tyrimų metodologija. Aprašytas instrumentarijus dviejų atliktų tyrimų. Pirmasis tyrimas - hidrometeorologijos tarnybos vieša vartotojų pasitenkinimo apklausa atlikta tarnybos tinklalapyje. Antrasis tyrimas - hidrometeorologijos tarnybos paslaugų kokybės vertinimas, paslaugų vartotojų anketavimo būdas. Trečiojoje dalyje aprašoma hidrometeorologijos tarnybos charakteristika, atliktų tyrimų rezultatai. Aptartos tobulinimo galimybės. Pateikiami paslaugų kokybės gerinimo būdai.

This master's thesis investigates and assesses the efficiency of services, services‘ quality, assessment and improvement opportunities, raises the problems of services‘ quality and provide suggestions for solving these problems in Lithuanian Hydrometeorological Service. The first part explores the concept of services, services’ features, public meteorological service and customer satisfaction index. There are analyzed six main service quality models. The second part is intended to explain the methodology. There are described two instrumentations used for analysis. The first analysis aims to investigate public users’ satisfaction with Hydrometeorological Service and was implemented in the Authority's website. The second analysis covers Hydrometeorological Service services’ quality assessment and was implemented by questioning service’ customers. The third part describes basic characteristics of Hydrometeorological Service and examines research results. There are possibilities for improvements discussed and methods how to improve the quality of services explained.

Advisors/Committee Members: Vilkė, Rita (Master’s thesis supervisor), Survila, Arvydas (Master’s thesis reviewer), Čiužas, Renaldas (Master’s degree committee member), Gruževskis , Boguslavas (Master’s degree committee chair), Baležentis , Alvydas (Master’s degree committee member), Dzemyda , Ignas (Master’s degree committee member), Gražulis , Vladimiras (Master’s degree committee member), Gudelis, Dangis (Master’s degree committee member).

Subjects/Keywords: Paslaugų kokybė; Kokybės vertinimas; Paslaugų kokybės modeliai; Meteorologijos paslauga; Quality of service; Quality assessment; Service quality models; Meteorological service

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Kudaba, Egidijus. (2013). Lietuvos hidrometeorologijos tarnybos prie Aplinkos ministerijos paslaugų kokybės vertinimas bei tobulinimo galimybės. (Masters Thesis). Mykolas Romeris University. Retrieved from http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2013~D_20130625_182535-41996 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Chicago Manual of Style (16^th Edition):

Kudaba, Egidijus. “Lietuvos hidrometeorologijos tarnybos prie Aplinkos ministerijos paslaugų kokybės vertinimas bei tobulinimo galimybės.” 2013. Masters Thesis, Mykolas Romeris University. Accessed February 16, 2020. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2013~D_20130625_182535-41996 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

MLA Handbook (7^th Edition):

Kudaba, Egidijus. “Lietuvos hidrometeorologijos tarnybos prie Aplinkos ministerijos paslaugų kokybės vertinimas bei tobulinimo galimybės.” 2013. Web. 16 Feb 2020.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Vancouver:

Kudaba, Egidijus. Lietuvos hidrometeorologijos tarnybos prie Aplinkos ministerijos paslaugų kokybės vertinimas bei tobulinimo galimybės. [Internet] [Masters thesis]. Mykolas Romeris University; 2013. [cited 2020 Feb 16]. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2013~D_20130625_182535-41996 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Council of Science Editors:

Kudaba, Egidijus. Lietuvos hidrometeorologijos tarnybos prie Aplinkos ministerijos paslaugų kokybės vertinimas bei tobulinimo galimybės. [Masters Thesis]. Mykolas Romeris University; 2013. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2013~D_20130625_182535-41996 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Victoria University of Wellington

18. Yu, Yang. Genetic Programming for QoS-Aware Data-Intensive Web Service Composition and Execution.

Degree: 2015, Victoria University of Wellington

URL: http://hdl.handle.net/10063/4985

► Web service composition has become a promising technique to build powerful enterprise applications by making use of distributed services with different functions. In the age… (more)

▼ Web service composition has become a promising technique to build powerful enterprise applications by making use of distributed services with different functions. In the age of big data, more and more web services are created to deal with a large amount of data, which are called data-intensive services. Due to the explosion in the volume of data, providing efficient approaches to composing data-intensive services will become more and more important in the field of service-oriented computing. Meanwhile, as numerous web services have been emerging to offer identical or similar functionality on the Internet, web service composition is usually performed with end-to-end Quality of Service (QoS) properties which are adopted to describe the non-functional properties (e.g., response time, execution cost, reliability, etc.) of a web service. In addition, the executions of composite web services are typically coordinated by a centralized workflow engine. As a result, the centralized execution paradigm suffers from inefficient communication and a single point of failure. This is particularly problematic in the context of data-intensive processes. To that end, more decentralized and flexible execution paradigms are required for the execution of data-intensive applications. From a computational point of view, the problems of QoS-aware data-intensive web service composition and execution can be characterised as complex, large-scale, constrained and multi-objective optimization problems. Therefore, genetic programming (GP) based solutions are presented in this thesis to address the problems. A series of simulation experiments are provided to demonstrate the performance of the proposed approaches, and the empirical observations are also described in this thesis. Firstly, we propose a hybrid approach that integrates the local search procedure of tabu search into the global search process of GP to solving the problem of QoS-aware data-intensive web service composition. A mathematical model is developed for considering the mass data transmission across different component services in a data-intensive service composition. The experimental results show that our proposed approach can provide better performance than the standard GP approach and two traditional optimization methods. Next, a many-objective evolutionary approach is proposed for tackling the QoS-aware data-intensive service composition problem having more than three competing quality objectives. In this approach, the original search space of the problem is reduced before a recently developed many-objective optimization algorithm, NSGA-III, is adopted to solve the many-objective optimization problem. The experimental results demonstrate the effectiveness of our approach, as well as its superiority than existing single-objective and multi-objective approaches. Finally, a GP-based approach to partitioning a composite data-intensive service for decentralized execution is put forth in this thesis. Similar to the first problem, a mathematical model is developed for estimating… Advisors/Committee Members: Ma, Hui, Zhang, Mengjie.

Subjects/Keywords: QoS; Quality of Service; Data-intensive; Service composition and execution

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Yu, Y. (2015). Genetic Programming for QoS-Aware Data-Intensive Web Service Composition and Execution. (Masters Thesis). Victoria University of Wellington. Retrieved from http://hdl.handle.net/10063/4985

Chicago Manual of Style (16^th Edition):

Yu, Yang. “Genetic Programming for QoS-Aware Data-Intensive Web Service Composition and Execution.” 2015. Masters Thesis, Victoria University of Wellington. Accessed February 16, 2020. http://hdl.handle.net/10063/4985.

MLA Handbook (7^th Edition):

Yu, Yang. “Genetic Programming for QoS-Aware Data-Intensive Web Service Composition and Execution.” 2015. Web. 16 Feb 2020.

Vancouver:

Yu Y. Genetic Programming for QoS-Aware Data-Intensive Web Service Composition and Execution. [Internet] [Masters thesis]. Victoria University of Wellington; 2015. [cited 2020 Feb 16]. Available from: http://hdl.handle.net/10063/4985.

Council of Science Editors:

Yu Y. Genetic Programming for QoS-Aware Data-Intensive Web Service Composition and Execution. [Masters Thesis]. Victoria University of Wellington; 2015. Available from: http://hdl.handle.net/10063/4985

Rochester Institute of Technology

19. Shah, Utkarsh. Performance Evaluation of MPLS in a Virtualized Service Provider Core (with/without Class of Service).

Degree: MS, 2017, Rochester Institute of Technology

URL: https://scholarworks.rit.edu/theses/9601

► The last decade has witnessed a major change in the types of traffic scaling the Internet. With the development of real-time applications several challenges… (more)

▼ The last decade has witnessed a major change in the types of traffic scaling the Internet. With the development of real-time applications several challenges were faced within traditional IP networks. Some of these challenges are delay, increased costs faced by the service provider and customer, limited scalability, separate infrastructure costs and high administrative overheads to manage large networks etc. To combat these challenges, researchers have steered towards finding alternate solutions. Over the recent years, we have seen an introduction of a number of virtualized platforms and solutions being offered in the networking industry. Virtual load balancers, virtual firewalls, virtual routers, virtual intrusion detection and preventions systems are just a few examples within the Network Function Virtualization world! Service Providers are trying to find solutions where they could reduce operational expenses while at the same time meet the growing bandwidth demands of their customers. The main aim of this thesis is to evaluate the performance of voice, data and video traffic in a virtualized service provider core. Observations are made on how these traffic types perform on congested vs uncongested links and how Quality of Service treats traffic in a virtualized Service Provider Core using Round Trip Time as a performance metric. This thesis also tries to find if resiliency features such as Fast Reroute provide an additional advantage in failover scenarios within virtualized service provider cores. Juniper Networks vSRX are used to replicate virtual routers in a virtualized service provider core. Twenty-Four tests are carried out to gain a better understanding of how real-time applications and resiliency methods perform in virtualized networks. It is observed that a trade-off exists when introducing QoS on congested primary and secondary label switched paths. What can be observed thru the graphs is having Quality of Service enabled drops more packets however gives us the advantage of lower Round Trip Time for in-profile traffic. On the hand, having Quality of Service disabled, permits more traffic but leads to bandwidth contention between the three traffic classes leading to higher Round-Trip Times. The true benefit of QoS is seen in traffic congestion scenarios. The test bed built in this thesis, shows us that Fast Reroute does not add a significant benefit to aid in the reduction of packet loss during failover scenarios between primary and secondary paths. However, in certain scenarios fast reroute does seem to reduce packet loss specifically for data traffic. Advisors/Committee Members: Ali Raza, Charles Border, Harry Manifavas.

Subjects/Keywords: MPLS; Networking; NFV; Quality of service; Service provider; Virtualization

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Shah, U. (2017). Performance Evaluation of MPLS in a Virtualized Service Provider Core (with/without Class of Service). (Masters Thesis). Rochester Institute of Technology. Retrieved from https://scholarworks.rit.edu/theses/9601

Chicago Manual of Style (16^th Edition):

Shah, Utkarsh. “Performance Evaluation of MPLS in a Virtualized Service Provider Core (with/without Class of Service).” 2017. Masters Thesis, Rochester Institute of Technology. Accessed February 16, 2020. https://scholarworks.rit.edu/theses/9601.

MLA Handbook (7^th Edition):

Shah, Utkarsh. “Performance Evaluation of MPLS in a Virtualized Service Provider Core (with/without Class of Service).” 2017. Web. 16 Feb 2020.

Vancouver:

Shah U. Performance Evaluation of MPLS in a Virtualized Service Provider Core (with/without Class of Service). [Internet] [Masters thesis]. Rochester Institute of Technology; 2017. [cited 2020 Feb 16]. Available from: https://scholarworks.rit.edu/theses/9601.

Council of Science Editors:

Shah U. Performance Evaluation of MPLS in a Virtualized Service Provider Core (with/without Class of Service). [Masters Thesis]. Rochester Institute of Technology; 2017. Available from: https://scholarworks.rit.edu/theses/9601

RMIT University

20. White, C. Moving forward in service research: a conceptual and empirical contribution.

Degree: 2008, RMIT University

URL: http://researchbank.rmit.edu.au/view/rmit:9486

► The broad aim of this research program was to advance theoretical and practical knowledge of service quality, customer satisfaction and loyalty intentions. This was achieved… (more)

Subjects/Keywords: Fields of Research; Service quality; Customer satisfaction; Behavioural intentions; Service industry

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

White, C. (2008). Moving forward in service research: a conceptual and empirical contribution. (Thesis). RMIT University. Retrieved from http://researchbank.rmit.edu.au/view/rmit:9486

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

White, C. “Moving forward in service research: a conceptual and empirical contribution.” 2008. Thesis, RMIT University. Accessed February 16, 2020. http://researchbank.rmit.edu.au/view/rmit:9486.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

White, C. “Moving forward in service research: a conceptual and empirical contribution.” 2008. Web. 16 Feb 2020.

Vancouver:

White C. Moving forward in service research: a conceptual and empirical contribution. [Internet] [Thesis]. RMIT University; 2008. [cited 2020 Feb 16]. Available from: http://researchbank.rmit.edu.au/view/rmit:9486.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

White C. Moving forward in service research: a conceptual and empirical contribution. [Thesis]. RMIT University; 2008. Available from: http://researchbank.rmit.edu.au/view/rmit:9486

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

NSYSU

21. Shieh, Chin-shiuh. QoS Provisioning in Mobile Wireless Networks with Improved Handover and Service Migration.

Degree: PhD, Computer Science and Engineering, 2009, NSYSU

URL: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0204109-132604

► With increased popularity and pervasiveness, mobile networking had become a definite trend for future networks. Users strongly demand the retaining of the connectivity and the… (more)

▼ With increased popularity and pervasiveness, mobile networking had become a definite trend for future networks. Users strongly demand the retaining of the connectivity and the QoS (Quality of Service) of ongoing services while roaming across different points of attachment. Efficient handover schemes and service paradigms are essential to the above vision. We will contribute to the QoS provisioning in mobile wireless networks from two complementary perspectives: one is the improved handover schemes at the client end for shorter latency and less packet loss, and the other is the service migration at server end for improved QoS. There are time-consuming procedures involved in the handover process. Various research works had devoted to the acceleration of movement detection and registration. However, a time-consuming operation, duplicate address detection, was overlooked by most studies. A novel scheme featuring anycast / multicast technique is developed and presented in this dissertation. The proposed approach switches to anycast / multicast addressing during handover and switches back to normal unicast addressing after all required operations are completed. By switching to anycast / multicast addressing, a mobile node can continue the reception of packets from its corresponding node before its new care-of address is actually validated. As a result, transmission disruption can be effectively minimized. In addition, simple but effective buffer control schemes are designed to reduce possible packet loss and to prevent the out-of-order problem. Analytical study reveals that improved performance can be guaranteed, as reflected in the simulation results. The establishment of mobility-supported Internet protocols, such as IPv4 and IPv6, had made it possible that an ongoing service can be retained while a mobile node is roaming across different access domains. However, limited efforts had been paid to server sides if we consider the topological change due to node mobility. In the global network environment, the weighted network distance between a client and its server could change dramatically for reasons of topology change or node mobility. A new network service framework highlighting the concept of service migration is presented in this dissertation. The proposed framework take into account essential service quality factors, such as server loading, bandwidth, delay, and so on, and then dynamically migrates an ongoing service from a distant server to a new server with shorter âweighted network distanceâ to the client. As a result, the individual service connection, as well as the global network environment, will benefit from the service migration, in terms of improved service quality and bandwidth utilization. This dissertation explains the general architecture of the proposed framework and focuses on the technical details of the core component - service migration module. Our experiences on the functional prototypes for service migration are also reported. The success of the prototyping system is an indication of the… Advisors/Committee Members: Ren-Hung Hwang (chair), Tsang-Ling Sheu (chair), Wan-Jiun Liao (chair), Ce-Kuen Shieh (chair), Wei Kuang Lai (committee member), Hsiao-Kuang Wu (chair), Sheng-Tzong Cheng (chair), Chun-Hung (chair), LinRung-Hung Gau (chair).

Subjects/Keywords: Service Migration; Multicast; Mobile Wireless Network; Anycast; Handover; Quality of Service

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Shieh, C. (2009). QoS Provisioning in Mobile Wireless Networks with Improved Handover and Service Migration. (Doctoral Dissertation). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0204109-132604

Chicago Manual of Style (16^th Edition):

Shieh, Chin-shiuh. “QoS Provisioning in Mobile Wireless Networks with Improved Handover and Service Migration.” 2009. Doctoral Dissertation, NSYSU. Accessed February 16, 2020. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0204109-132604.

MLA Handbook (7^th Edition):

Shieh, Chin-shiuh. “QoS Provisioning in Mobile Wireless Networks with Improved Handover and Service Migration.” 2009. Web. 16 Feb 2020.

Vancouver:

Shieh C. QoS Provisioning in Mobile Wireless Networks with Improved Handover and Service Migration. [Internet] [Doctoral dissertation]. NSYSU; 2009. [cited 2020 Feb 16]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0204109-132604.

Council of Science Editors:

Shieh C. QoS Provisioning in Mobile Wireless Networks with Improved Handover and Service Migration. [Doctoral Dissertation]. NSYSU; 2009. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0204109-132604

NSYSU

22. Chang, Jung-Wen. A Study of The Service Quality Improvement of The Network Deployment Process for The Telecommunications Industry by Simulation Technique.

Degree: Master, Information Management, 2011, NSYSU

URL: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0824111-153043

► With the liberalization of the telecommunications industry, Taiwan has become a broadband networked society. People hope greatly that the current three private fixed network companies… (more)

Subjects/Keywords: Quality Management of Service; Network Deployment; System Simulation; Service Blueprinting; Telecommunications

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Chang, J. (2011). A Study of The Service Quality Improvement of The Network Deployment Process for The Telecommunications Industry by Simulation Technique. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0824111-153043

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Chang, Jung-Wen. “A Study of The Service Quality Improvement of The Network Deployment Process for The Telecommunications Industry by Simulation Technique.” 2011. Thesis, NSYSU. Accessed February 16, 2020. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0824111-153043.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Chang, Jung-Wen. “A Study of The Service Quality Improvement of The Network Deployment Process for The Telecommunications Industry by Simulation Technique.” 2011. Web. 16 Feb 2020.

Vancouver:

Chang J. A Study of The Service Quality Improvement of The Network Deployment Process for The Telecommunications Industry by Simulation Technique. [Internet] [Thesis]. NSYSU; 2011. [cited 2020 Feb 16]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0824111-153043.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Chang J. A Study of The Service Quality Improvement of The Network Deployment Process for The Telecommunications Industry by Simulation Technique. [Thesis]. NSYSU; 2011. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0824111-153043

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Univerzitet u Beogradu

23. Ninković, Nemanja M., 1987-. Nova rešenja za poboljšanje kvaliteta servisa u intradomenskom i interdomenskom mrežnom okruženju.

Degree: Elektrotehnički fakultet, 2016, Univerzitet u Beogradu

URL: https://fedorabg.bg.ac.rs/fedora/get/o:12157/bdef:Content/get

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Elektrotehnika - Računarska tehnika i informatika / Electrical Engineering - Computer Networks

U ovoj disertaciji su predloženi i analizirani alternativni pristupi ostvarivanja Quality of Service… (more)

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Elektrotehnika - Računarska tehnika i informatika / Electrical Engineering - Computer Networks

U ovoj disertaciji su predloženi i analizirani alternativni pristupi ostvarivanja Quality of Service (QoS) na intradomenskom i interdomenskom mrežnom nivou. Kao prateća pojava razvoja mreže i konsolidacije različitih servisa preko jedinstvene mrežne infrastrukture, neizbežna je i pojava specifikacije različitih QoS zahteva. Trenutna QoS rešenja se dominantno zasnivaju na DiffServ arhitekturi koja je usmerena na garantovanje performansi u uslovima zagušenja. Međutim, česta je pojava degradacije performansi kao rezultat različitih grešaka i otkaza pojedinih delova mreže koji ne spadaju u zagušenje. Sa druge strane, primena algoritama QoS rutiranja ima inherentne probleme sa skalabilnošću i kompleksnošću, pa je postizanje determinističkih performansi i dalje otvoren problem. Realizacija interdomenskog QoS predstavlja još kompleksniji problem kada se moraju usaglasiti mere performansi i mapiranje klasa servisa između domena na servisnoj putanji. Aktuelni bilateralni model ugovaranja servisa između domena nije adekvatan za realizaciju interdomenskog QoS s obzirom da proces ugovaranja postaje neefikasan sa porastom broja domena na servisnoj putanji, dok specifikacija interdomenskih relacija predstavlja otvoreno pitanje. Primena paketske disperzije se u ovom radu detaljno analizira posmatrajući različite strategije disperzije i njihov uticaj u uslovima postojanja rafalnih gubitaka paketa izraženih na više putanja u mreži. Koristeći postojanje više putanja, paketska disperzija vrši slanje uzastopnih paketa preko različitih putanja i posledično utiče na strukturu rafalnih gubitaka paketa. Prethodne analize paketske disperzije su obuhvatale posmatranje rastojanja gubitaka paketa kada se rafalni gubici modeluju Markovljevim modelom sa 2 stanja. Naučni doprinos u ovoj disertaciji sa aspekta paketske disperzije se ogleda u realizaciji komparativne analize uticaja strategija na rafalne gubitke modelovane Markovljevim modelom sa 4 stanja koji predstavlja tačniji model u odnosu na prethodno navedeni. Dodatno, kao verifikaciju superiornih rezultata u odnosu na konvencionalno rutiranje preko jedne putanje, prikazani su rezultati praktičnog testiranja strategija, a takođe su identifikovani i scenariji u okviru kojih primena paketske disperzije ima ograničenu efikasnost na rafalne gubitke. Priložena...

Advisors/Committee Members: Gajin, Slavko, 1968-.

Subjects/Keywords: service class mapping; packet dispersion; quality of service; voice over IP

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Ninković, Nemanja M., 1. (2016). Nova rešenja za poboljšanje kvaliteta servisa u intradomenskom i interdomenskom mrežnom okruženju. (Thesis). Univerzitet u Beogradu. Retrieved from https://fedorabg.bg.ac.rs/fedora/get/o:12157/bdef:Content/get

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Ninković, Nemanja M., 1987-. “Nova rešenja za poboljšanje kvaliteta servisa u intradomenskom i interdomenskom mrežnom okruženju.” 2016. Thesis, Univerzitet u Beogradu. Accessed February 16, 2020. https://fedorabg.bg.ac.rs/fedora/get/o:12157/bdef:Content/get.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Ninković, Nemanja M., 1987-. “Nova rešenja za poboljšanje kvaliteta servisa u intradomenskom i interdomenskom mrežnom okruženju.” 2016. Web. 16 Feb 2020.

Vancouver:

Ninković, Nemanja M. 1. Nova rešenja za poboljšanje kvaliteta servisa u intradomenskom i interdomenskom mrežnom okruženju. [Internet] [Thesis]. Univerzitet u Beogradu; 2016. [cited 2020 Feb 16]. Available from: https://fedorabg.bg.ac.rs/fedora/get/o:12157/bdef:Content/get.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ninković, Nemanja M. 1. Nova rešenja za poboljšanje kvaliteta servisa u intradomenskom i interdomenskom mrežnom okruženju. [Thesis]. Univerzitet u Beogradu; 2016. Available from: https://fedorabg.bg.ac.rs/fedora/get/o:12157/bdef:Content/get

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

NSYSU

24. Chang, Kai-yao. A Study on the Service Quality on the Blockbuster, Jointly Held by the Taiwan Print Media and Museum -A Case-study of Da Vinci Travelling Exhibition.

Degree: Master, Communications Management, 2010, NSYSU

URL: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0816110-171331

► Taiwan public museums and print medias hold many âblockbustersâ one after another since 1990. This trend started from US then spread to all over the… (more)

▼ Taiwan public museums and print medias hold many âblockbustersâ one after another since 1990. This trend started from US then spread to all over the world. The considerable amount of visitors not only solved the financial problem, but also built the field for print media chasing the cultural capital and developing new business model. We can generalize this trend to three concepts, first, Issues of the Administrative Corporation of National Museum, second, the trend of museum marketing, third, new museology. Those concepts break the ossified museum organization system and the icy impression. However, a stream of people and money will bring some doubts, such like exhibition quality goes down, over commercialize, and unprofessional. Most of exhibition assessments about museum are overall assessments which include a wide range. But it's not applicable to blockbuster that happens only once, tours around, and needs inter-organizational cooperation. This study is a case study of âDa Vinci Travelling Exhibitionâ which is held by United Daily News Group, National Chiang Kai-shek Memorial Hall, and National Science and Technology Museum. The research design in this study is based on âConceptual Model of Service Qualityâ and âExtended Model of Service Qualityâ which was brought out by Parasuraman, Zeithmal, & Berry. This study counts out the coefficients which existed in the service quality gap theory, then, establish regression. With the regression, we can judge which service gap character will effect customerâs satisfaction of service quality. So that we can point out the way how to improve blockbuster's service quality and build an exhibition assessment driving from customer. This study also investigated the relation among demographic variables and customerâs satisfaction of exhibition service quality. Three findings are revealed. First, demographic variables have significant effect on customerâs attitude toward blockbuster service quality. Second, except for gap character 1(managerial perception), gap character 2(managerial standard)ãgap character 3(service performance) and gap character 4(external communication) has a function relationship to the gap 5 was confirmed. Third, Use service gap theory to establish an exhibition service quality assessment is possible. Advisors/Committee Members: Bing-ciang Jheng (chair), Ruei-lin Tsai (committee member), Kuang-wu Kuai (chair).

Subjects/Keywords: Quantification Theory Type I; Conceptual Model of Service Quality; Service Quality; Blockbuster

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Chang, K. (2010). A Study on the Service Quality on the Blockbuster, Jointly Held by the Taiwan Print Media and Museum -A Case-study of Da Vinci Travelling Exhibition. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0816110-171331

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Chang, Kai-yao. “A Study on the Service Quality on the Blockbuster, Jointly Held by the Taiwan Print Media and Museum -A Case-study of Da Vinci Travelling Exhibition.” 2010. Thesis, NSYSU. Accessed February 16, 2020. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0816110-171331.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Chang, Kai-yao. “A Study on the Service Quality on the Blockbuster, Jointly Held by the Taiwan Print Media and Museum -A Case-study of Da Vinci Travelling Exhibition.” 2010. Web. 16 Feb 2020.

Vancouver:

Chang K. A Study on the Service Quality on the Blockbuster, Jointly Held by the Taiwan Print Media and Museum -A Case-study of Da Vinci Travelling Exhibition. [Internet] [Thesis]. NSYSU; 2010. [cited 2020 Feb 16]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0816110-171331.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Chang K. A Study on the Service Quality on the Blockbuster, Jointly Held by the Taiwan Print Media and Museum -A Case-study of Da Vinci Travelling Exhibition. [Thesis]. NSYSU; 2010. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0816110-171331

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

NSYSU

25. Lu, Ting-chieh. The Study on Users Intention of Using Public Bicycles Information Systems- A Case Study of Taipei City.

Degree: Master, Business Management, 2016, NSYSU

URL: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0430116-193232

► In recent years, due to the growing importance of global warming issues and the increasing shortage of natural energy, people began to pay attention to… (more)

▼ In recent years, due to the growing importance of global warming issues and the increasing shortage of natural energy, people began to pay attention to protect the environment, reduce carbon emissions and find alternative energy sources. In this trend, green transportation with no pollution emissions such as bicycles gradually prevailed. Taipei City Government build public rental bicycle system near MRT stations, tourist areas, schools and so on, in order to encourage citizens to use bikes as short-distance transit vehicles, which is also well-known as âYouBikeâ. Hope to encourage citizens to use low-pollution and low-energy-consumption Bike Sharing system as short-distance transit vehicles by equipping urban road network of bike station with bike rental service to reduce and replace personal possession and use of motor vehicles to improve traffic congestion, environmental pollution and energy loss in the city. The purpose of this study is to analyze usersâ intention of using public bicycles information systems. Research model based on Technology Acceptance Model (TAM) and revised information systems successful model from DeLone and McLean (2003), and jointed the âCommunication qualityâ dimension to do analysis. Data obtained from internet and 195 questionnaires were collected totally, which included four invalid questionnaires, and the effective rate is 97.95%. The result showed that: 1. System quality, information quality and service quality have significant positive impacts on the use of attitude. 2. Information quality and service quality have significant positive impacts on service satisfaction. 3. Attitude toward uing has a significant positive impact on service satisfaction vice versa. 4. Attitude toward ssing and service satisfaction have significant positive impacts on Behavior Intention. 5. Behavior intention has a significant positive impact on actual behavior and the moderating effect of communication quality. Based on the findings of this study, made personal recommendations to improve the system for reference. Advisors/Committee Members: Iuan-Yuan Lu (chair), Tsuang Y. Kuo (committee member), Hsien-tang, Tsai (chair).

Subjects/Keywords: Communication Quality; Service Satisfaction; Public Bicycle System; Information Quality; System Quality; Service Quality; Model of Information Systems Success

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Lu, T. (2016). The Study on Users Intention of Using Public Bicycles Information Systems- A Case Study of Taipei City. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0430116-193232

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Lu, Ting-chieh. “The Study on Users Intention of Using Public Bicycles Information Systems- A Case Study of Taipei City.” 2016. Thesis, NSYSU. Accessed February 16, 2020. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0430116-193232.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Lu, Ting-chieh. “The Study on Users Intention of Using Public Bicycles Information Systems- A Case Study of Taipei City.” 2016. Web. 16 Feb 2020.

Vancouver:

Lu T. The Study on Users Intention of Using Public Bicycles Information Systems- A Case Study of Taipei City. [Internet] [Thesis]. NSYSU; 2016. [cited 2020 Feb 16]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0430116-193232.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lu T. The Study on Users Intention of Using Public Bicycles Information Systems- A Case Study of Taipei City. [Thesis]. NSYSU; 2016. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0430116-193232

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Univerzitet u Beogradu

26. Velimirović, Dragana D., 1976-. Модел управљања квалитетом услуге.

Degree: Mašinski fakultet, 2016, Univerzitet u Beogradu

URL: https://fedorabg.bg.ac.rs/fedora/get/o:13773/bdef:Content/get

►

Машинство - Моторна возила / Mechanical engineering - Motor vehicles

Квалитет је данас један од кључних фактора за препознавање неког производа односно произвођача на тржишту.… (more)

▼

Машинство - Моторна возила / Mechanical engineering - Motor vehicles

Квалитет је данас један од кључних фактора за препознавање неког производа односно произвођача на тржишту. Из тог разлога се његовом управљању посвећује значајна пажња у циљу задовољења захтева корисника и опстанка организације у условима оштре конкуренције. Да би што дуже задржали корисника уз себе, многи произвођачи уз производ нуде и послепродајне услуге. Међу њима значајно место заузимају произвођачи моторних возила. Сет услуга које се нуде су: редовни севиси, одржавање возила, гаранција, продаја резервних делова и слично. У овом раду је приказан развој модела за управљање квалитетом послепродајне услуге одржавања моторних возила. Применом одговарајућег методолошког поступка дефинисана је јединствена листа индикатора квалитета у форми параметара преко којих корисник процењује њихов квалитет. Након тога факторском анализом идентификовани су фактори квалитета одржавања моторних возила из перспективе корисника. Издвојено је девет фактора који представљају кључне димензије квалитета услуге која је била предмет овог истраживања. Подаци потребни за све предметне анализе прикупљени су у овлашћеним сервисима следећих произвођача аутомобила: Toyota, Škoda, Volkswagen, BMW, Audi i Citroen. У раду је приказан модел за утврђивање квалитета услуге одржавања моторних возила који је формиран на бази издвојених фактора квалитета а узимајући у обзир и израчунату вредност њихове значајности. На основу резултата добијених предметним истраживањем а уважавајући и савремене принципе из ове области дефинисан је модел за управљање квалитетом услуга одржавања моторних возила у аутосервисима. Дефинисани модел за управљање квалитетом услуге у ширем смислу треба да покаже како се спроводе активности у циљу унапређења квалитета у аутосервисима, и како се нови аспекти у реализацији ових услуга могу импементирати у формирани модел. На конкретном примеру је приказан начин како је могуће унапређивати квалитет услуге одржавања моторних возила на бази формираног модела. Развој модела за управљање квалитетом услуга одржавања моторних возила даје подршку адекватном управљању овим процесом. Он има Докторска дисератција важну улогу у остварењу употребног квалитета (Quality of Service) свих сложених техничких средстава, у које свакако спадају и моторна возила. Остварени квалитет је предуслов задовољства корисника. У раду су приказане и допунске анализе резултата истраживања који се односе на статистичку обраду показатеља квалитета услуга у зависности од овлашћеног сервиса где су испитивања обављена.

Advisors/Committee Members: Popović, Vladimir, 1969-.

Subjects/Keywords: maintenance of motor vehicles; authorized services; Quality of service; quality indicators; quality factors; model for determining the service quality; model for service quality management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Velimirović, Dragana D., 1. (2016). Модел управљања квалитетом услуге. (Thesis). Univerzitet u Beogradu. Retrieved from https://fedorabg.bg.ac.rs/fedora/get/o:13773/bdef:Content/get

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Velimirović, Dragana D., 1976-. “Модел управљања квалитетом услуге.” 2016. Thesis, Univerzitet u Beogradu. Accessed February 16, 2020. https://fedorabg.bg.ac.rs/fedora/get/o:13773/bdef:Content/get.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Velimirović, Dragana D., 1976-. “Модел управљања квалитетом услуге.” 2016. Web. 16 Feb 2020.

Vancouver:

Velimirović, Dragana D. 1. Модел управљања квалитетом услуге. [Internet] [Thesis]. Univerzitet u Beogradu; 2016. [cited 2020 Feb 16]. Available from: https://fedorabg.bg.ac.rs/fedora/get/o:13773/bdef:Content/get.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Velimirović, Dragana D. 1. Модел управљања квалитетом услуге. [Thesis]. Univerzitet u Beogradu; 2016. Available from: https://fedorabg.bg.ac.rs/fedora/get/o:13773/bdef:Content/get

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Lithuanian University of Agriculture

27. Pajaujis, Evaldas. Lietuvos Respublikos Žemės ūkio rūmų konsultavimo paslaugų kokybės valdymas.

Degree: Master, Marketing and Administration, 2010, Lithuanian University of Agriculture

URL: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100617_120641-03960 ;

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Tyrimo objektas – konsultavimo paslaugų kokybės valdymo procesas. Darbo tikslas – parengti Lietuvos Respublikos Žemės ūkio rūmų konsultavimo paslaugų kokybės valdymo modelį. Uždaviniai: 1) Išanalizuoti… (more)

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Tyrimo objektas – konsultavimo paslaugų kokybės valdymo procesas. Darbo tikslas – parengti Lietuvos Respublikos Žemės ūkio rūmų konsultavimo paslaugų kokybės valdymo modelį. Uždaviniai: 1) Išanalizuoti paslaugų kokybės valdymo ypatumus ir principus; 2) Ištirti konsultavimo paslaugų kokybės valdymą Lietuvos Respublikos Žemės ūkio rūmuose; 3) Pateikti pasiūlymus Lietuvos Respublikos Žemės ūkio rūmų konsultavimo paslaugų kokybės valdymo gerinimui. Tyrimo laikotarpis: 2003 – 2010 m. Tyrimo metodai: mokslinės literatūros, dokumentų analizė ir sintezė, duomenų analizė, loginė analizė, indukcija, dedukcija, grafinis vaizdavimas. Remiantis teorine literatūra bei atlikto empirinio tyrimo rezultatais buvo nustatyta Lietuvos Respublikos Žemės ūkio rūmų konsultavimo paslaugų kokybės valdymo būklė. Atitinkamai parengtas Lietuvos Respublikos Žemės ūkio rūmų konsultavimo paslaugų kokybės valdymo modelis bei pateikti pasiūlymai veiklos tobulinimui. Tyrimo rezultatai: • Pirmoje darbo dalyje išnagrinėta paslaugų kokybės specifika, paslaugų kokybės valdymo veikla ir valdymo objektai. Taip pat išnagrinėtas paslaugų kokybės valdymo procesas ir valdymo funkcijos. Išnagrinėti paslaugų kokybės valdymo vertinimui naudojami kriterijai pagal skirtingus modelius. • Antroje dalyje išnagrinėta Lietuvos Respublikos Žemės ūkio rūmų veiklos ypatumai, bei atlikus konsultavimo paslaugų kokybės valdymo tyrimą, nustatytos stipriosios ir tobulintinos Lietuvos Respublikos Žemės ūkio rūmų veiklos sritys. • Trečioje... [toliau žr. visą tekstą]

Research object – quality management process of consulting service Research aim – prepare model of quality management of consulting service of Chamber of agriculture of the Republic of Lithuania. Objectives: 1) To examine features and principles of quality management of service; 2) Investigate the conditions of quality management of consulting service of Chambers of agriculture of the Republic of Lithuania; 3) Submit proposals for betterment of quality management of consulting service of Chamber of agriculture of the Republic of Lithuania. Time of exploration: 2003 – 2010 year. Research methods – analysis and synthesis of scientific literature and documents, analysis of data, analysis of logical thinking, induction, deduction graphical representation methods. Based on the theoretical literature and the results in the empirical research, it was determined condition of quality management of consulting service of Chambers of agriculture of the Republic of Lithuania and it was submit proposals for betterment of operation, based on the model of quality management of consulting service of Chamber of agriculture of the Republic of Lithuania. Research results: • in the first part of the work it was examined specificity of quality of service, activity and objects of quality management of service. Also it was examined process and functions of quality management of service. It was examined the criteria used for evaluation of quality management of service, based on different models; • in... [to full text]

Advisors/Committee Members: Raupelienė, Asta (Master’s thesis supervisor), Kustienė, Aurelija (Master’s thesis reviewer), Žukauskas, Pranas (Master’s degree committee chair), Ramanauskienė, Jadvyga (Master’s degree committee member), Kirstukas, Juozas (Master’s degree committee member), Atkočiūnienė, Vilma (Master’s degree committee member), Marcinkevičiūtė, Lina (Master’s degree committee member), Atkočiūnienė, Vilma (Master’s thesis reviewer).

Subjects/Keywords: Konsultavimo paslauga; Konsultavimo paslaugų kokybė; Konsultavimo paslaugų kokybės valdymas; Consulting service; Quality of consulting service; Quality management of consulting service

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Pajaujis, Evaldas. (2010). Lietuvos Respublikos Žemės ūkio rūmų konsultavimo paslaugų kokybės valdymas. (Masters Thesis). Lithuanian University of Agriculture. Retrieved from http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100617_120641-03960 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Chicago Manual of Style (16^th Edition):

Pajaujis, Evaldas. “Lietuvos Respublikos Žemės ūkio rūmų konsultavimo paslaugų kokybės valdymas.” 2010. Masters Thesis, Lithuanian University of Agriculture. Accessed February 16, 2020. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100617_120641-03960 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

MLA Handbook (7^th Edition):

Pajaujis, Evaldas. “Lietuvos Respublikos Žemės ūkio rūmų konsultavimo paslaugų kokybės valdymas.” 2010. Web. 16 Feb 2020.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Vancouver:

Pajaujis, Evaldas. Lietuvos Respublikos Žemės ūkio rūmų konsultavimo paslaugų kokybės valdymas. [Internet] [Masters thesis]. Lithuanian University of Agriculture; 2010. [cited 2020 Feb 16]. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100617_120641-03960 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Council of Science Editors:

Pajaujis, Evaldas. Lietuvos Respublikos Žemės ūkio rūmų konsultavimo paslaugų kokybės valdymas. [Masters Thesis]. Lithuanian University of Agriculture; 2010. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100617_120641-03960 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Anna University

28. Nanthagobal, K R. Context construction and secured service discovery architecture for next generation wireless network.

Degree: 2014, Anna University

URL: http://shodhganga.inflibnet.ac.in/handle/10603/14696

► Mobility is a term that denotes the physical movement of an object from one place to another in the desire to obtain resources or to… (more)

▼ Mobility is a term that denotes the physical movement of an object from one place to another in the desire to obtain resources or to move away from the scarcity of them. Mobility can involve both physical and logical objects. The attributes of communication are Bandwidth, latency, reliability, error rate, delay, interference; i.e. Quality of Service (QoS). In the first phase of the work, the selection of connectivity and adaptation of application protocol parameters is carried out depending on the existing information concerned with offered-QoS. The Service Location Protocol (SLP) is considered for service discovery. In the experiment, the requested traffic rate is varied from 100kb to 500 kb and average throughput and delay for each client are measured. In the second experiment, the requested traffic packet size is varied from 100 to 500 bytes. In the experiment, the number of clients is varied from 2 to 10. Since Secured Service Discovery (SSD) securely transmits the service discovery and reply, the attackers are not able to disturb the data. In the third phase, a location aware service discovery protocol is developed in next generation wireless networks. The proposed protocol is split into three phases. The handoff is triggered by comparing the received signal strength of the base station (BS) with the predefined threshold value in the first phase. The results show that Location Aware Service Discovery (LASD) has less delay when compared to Qos-Aware Context Construction (QACCD), when the rate is increased, because of its preallocation of resources due to mobility prediction. The key achievements are, the implementation of QoS predictions scheme as a part of QoS and context aware service infrastructure design, development of a QoS aware Context Construction protocol and a cost effective routing tree is constructed and maintained dynamically. The security architecture for the existing service discovery model is designed. In addition, a location aware service discovery is proposed. newline newline newline Advisors/Committee Members: Chandrasekar, C.

Subjects/Keywords: Construction; architecture; wireless network; quality of service; service location protocol; secured service discovery

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Nanthagobal, K. R. (2014). Context construction and secured service discovery architecture for next generation wireless network. (Thesis). Anna University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/14696

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Nanthagobal, K R. “Context construction and secured service discovery architecture for next generation wireless network.” 2014. Thesis, Anna University. Accessed February 16, 2020. http://shodhganga.inflibnet.ac.in/handle/10603/14696.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Nanthagobal, K R. “Context construction and secured service discovery architecture for next generation wireless network.” 2014. Web. 16 Feb 2020.

Vancouver:

Nanthagobal KR. Context construction and secured service discovery architecture for next generation wireless network. [Internet] [Thesis]. Anna University; 2014. [cited 2020 Feb 16]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/14696.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Nanthagobal KR. Context construction and secured service discovery architecture for next generation wireless network. [Thesis]. Anna University; 2014. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/14696

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Lithuanian Academy of Physical Education

29. Viliūtė, Vyginta. Klientų aptarnavimo kokybės tobulinimo galimybės Kauno miesto kelionių agentūrose.

Degree: Master, Marketing and Administration, 2009, Lithuanian Academy of Physical Education

URL: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2009~D_20090602_090520-33828 ;

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Problema: Kiekvienas klientas nori gauti kokybiškas ir nepriekaištingas paslaugas, svarbu klientui kaip yra pateikiama paslauga, ir ar ji atitinka jų lūkesčius. Norint patenkinti klientų lūkesčius,… (more)

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Problema: Kiekvienas klientas nori gauti kokybiškas ir nepriekaištingas paslaugas, svarbu klientui kaip yra pateikiama paslauga, ir ar ji atitinka jų lūkesčius. Norint patenkinti klientų lūkesčius, visų pirma, svarbu juos tinkamai aptarnauti, išsiaiškinti jų poreikius. Tačiau ne visada klientas lieka patenkintas suteiktu aptarnavimu. Kokios yra klientų aptarnavimo kokybės tobulinimo galimybės, kad atitiktų klientų lūkesčius? Darbo tikslas – nustatyti klientų aptarnavimo kokybės tobulinimo galimybes Kauno miesto kelionių agentūrose. Darbo objektas – klientų aptarnavimo kokybės tobulinimo galimybės Kauno miesto kelionių agentūrose. Darbo uždaviniai: 1. Pateikti kokybės sampratos esmę; 2. Išskirti paslaugų kokybės vertinimo parametrus bei metodus ir įvertinti jų privalumus bei trūkumus; 3. Nustatyti klientų pagrindines aptarnavimo klaidas bei jų tobulinimo galimybes turizmo srityje; 4. Sukurti klientų aptarnavimo kokybės tobulinimo galimybių vertinimo modelį; 5. Pagal sukurtą modelį įvertinti klientų aptarnavimo kokybę Kauno miesto kelionių agentūrose bei jų tobulinimo galimybes. Magistro darbe siekiama apibendrinti klientų aptarnavimo kokybę bei jos tobulinimo galimybes Kauno miesto kelionių agentūrose. Išanalizavus kliento aptarnavimo kokybės įvertinimo metodikos mokslinius sprendimus, atliktas klientų aptarnavimo kokybės tobulinimo galimybių tyrimas Kauno miesto kelionių agentūrose. Remiantis įvairių užsienio autorių išanalizuota literatūra galima daryti išvadą, kad paslaugos... [toliau žr. visą tekstą]

The problem: Every client wants to get high quality and impeccable service, it is important to the customer as the service is provided, and whether it meets their expectations. To meet customers' expectations, in particular, it is important to properly handle them, ascertain their needs. However, it is not always the customer remains satisfied with obtaining a service. So the need to seek answers to the question: what is the customer service quality improvement opportunities? Research aim - to improve the quality of customer service capabilities in Kaunas travel agencies. Research object - customer service quality improvement opportunities in Kaunas travel agencies. Research tasks: 1. The quality of the concept of the essence; 2. To distinguish the quality of service parameters and the assessment methods and assess their strengths and weaknesses; 3. Identify the key customer service mistakes and improvement opportunities in the tourism field; 4. Create customer service quality improvement opportunities for the assessment model; 5. In the developed model to assess the quality of customer service in Kaunas travel agencies and their development potential. Master's work aims to summarize the theory of customer service quality and its development opportunities in Kaunas travel agencies. The analysis of the customer service quality evaluation methodology of scientific decisions, made in customer service quality improvement opportunities for study in Kaunas travel agencies. Based on... [to full text]

Advisors/Committee Members: Urbanskienė, Rūta (Master’s degree committee chair), Navickas, Valentinas (Master’s degree committee member), Laskienė, Skaistė (Master’s degree committee member), Vasiljevienė, Nijolė (Master’s degree committee member), Mikalauskas, Rimantas (Master’s degree committee member), Mejerytė-Narkevičienė, Kristina (Master’s degree session secretary), Jasinskas, Edmundas (Master’s thesis supervisor), Pileliene, Lina (Master’s thesis reviewer).

Subjects/Keywords: Klientas; Aptarnavimas; Kokybė; Aptarnavimo kokybė; Client; Service; Customer service; Quality of service

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Viliūtė, Vyginta. (2009). Klientų aptarnavimo kokybės tobulinimo galimybės Kauno miesto kelionių agentūrose. (Masters Thesis). Lithuanian Academy of Physical Education. Retrieved from http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2009~D_20090602_090520-33828 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Chicago Manual of Style (16^th Edition):

Viliūtė, Vyginta. “Klientų aptarnavimo kokybės tobulinimo galimybės Kauno miesto kelionių agentūrose.” 2009. Masters Thesis, Lithuanian Academy of Physical Education. Accessed February 16, 2020. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2009~D_20090602_090520-33828 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

MLA Handbook (7^th Edition):

Viliūtė, Vyginta. “Klientų aptarnavimo kokybės tobulinimo galimybės Kauno miesto kelionių agentūrose.” 2009. Web. 16 Feb 2020.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Vancouver:

Viliūtė, Vyginta. Klientų aptarnavimo kokybės tobulinimo galimybės Kauno miesto kelionių agentūrose. [Internet] [Masters thesis]. Lithuanian Academy of Physical Education; 2009. [cited 2020 Feb 16]. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2009~D_20090602_090520-33828 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Council of Science Editors:

Viliūtė, Vyginta. Klientų aptarnavimo kokybės tobulinimo galimybės Kauno miesto kelionių agentūrose. [Masters Thesis]. Lithuanian Academy of Physical Education; 2009. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2009~D_20090602_090520-33828 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Nelson Mandela Metropolitan University

30. Laubscher, Ryno. The drivers of customer satisfaction at National Dairy Equipment (NDE).

Degree: Faculty of Business and Economic Sciences, 2016, Nelson Mandela Metropolitan University

URL: http://hdl.handle.net/10948/13085

► National Dairy Equipment (Pty) Ltd (NDE) is a privately owned stockist and distributor of stainless steel products and is a respected player in the South… (more)

▼ National Dairy Equipment (Pty) Ltd (NDE) is a privately owned stockist and distributor of stainless steel products and is a respected player in the South African stainless steel industry. NDE operates from within all four major cities in South Africa namely, Johannesburg, Cape Town, Port Elizabeth, and Durban. The organisation, with its wide range of corrosion resistant products, serves industries such as the architecture and construction, automotive, catering, and food and beverage industry. With the stainless steel industry growing in terms of the number of competitors, NDE performs a number of functions in order to achieve customer satisfaction. The general purpose of the study was to indentify the attributes that would act as drivers of customer satisfaction at NDE. Five attributes were identified namely, Service quality, Trust and commitment, Product quality, Commercial aspects and Reliability. The results of this study could assist managers at NDE in improving service delivery to customers. The literature study provided an overview of overall customer satisfaction and possible measurement models for customer satisfaction. Measurement models included, SERVQUAL, SERVPERF, the Two-factor theory, the Kano model and the Three-factor model. The latter proved to be of particular importance to the study as the model was used to classify the identified drivers into basic, performance and excitement factors. Furthermore, a literature review was provided based on each of the identified potential drivers of customer satisfaction. The empirical data needed to complete the study was collected by means of a survey, using a self-administered questionnaire. The questionnaire was distributed by sales representatives at NDE. A total of 320 useable questionnaires were received. The study revealed the following: each of the five proposed attributes had a positive relationship with overall customer satisfaction,thus all five attributes were confirmed as drivers of customer satisfaction at NDE. Commercial aspects and Reliability were classified as basic satisfiers. Trust and commitment was classified as a performance satisfier, and Service quality was identified as the only excitement satisfier. Product quality did not receive any classification. All importance mean scores were higher than the corresponding satisfaction mean scores. This study contributed to the existing body of literature and is seemingly the first of its kind in the South African stainless steel industry. The study is also the first to attempt the measurement of overall customer satisfaction levels at NDE. The methodology used in the current study can be applied to stainless steel industries internationally, in order to verify whether the confirmed drivers would also act as drivers of satisfaction in a similar industry elsewhere in the world.

Subjects/Keywords: Consumer satisfaction; Quality of products; SERVQUAL (Service quality framework)

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Laubscher, R. (2016). The drivers of customer satisfaction at National Dairy Equipment (NDE). (Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/13085

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Laubscher, Ryno. “The drivers of customer satisfaction at National Dairy Equipment (NDE).” 2016. Thesis, Nelson Mandela Metropolitan University. Accessed February 16, 2020. http://hdl.handle.net/10948/13085.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Laubscher, Ryno. “The drivers of customer satisfaction at National Dairy Equipment (NDE).” 2016. Web. 16 Feb 2020.

Vancouver:

Laubscher R. The drivers of customer satisfaction at National Dairy Equipment (NDE). [Internet] [Thesis]. Nelson Mandela Metropolitan University; 2016. [cited 2020 Feb 16]. Available from: http://hdl.handle.net/10948/13085.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Laubscher R. The drivers of customer satisfaction at National Dairy Equipment (NDE). [Thesis]. Nelson Mandela Metropolitan University; 2016. Available from: http://hdl.handle.net/10948/13085

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

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Open Access Theses and Dissertations