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Luleå University of Technology
1.
Gran, Daniel.
How implementing a Product-Service System can improve a company's value proposition : A case study.
Degree: 2013, Luleå University of Technology
URL: http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-56960 
► Traditionally, many firms had to focus on the price of their products, as there was a constant threat that companies from low-cost labor countries…
(more)
▼ Traditionally, many firms had to focus on the price of their products, as there was a constant threat that companies from low-cost labor countries would steal their work if not. Thus, there was a realization that services needed to be integrated with the products to enhance the value and become more competitive, which became known as a Product-Service System. This means that the customer finds value in the use of the product, rather than in the product itself. In this thesis, the purpose is to find out how a company can improve their value proposition by implementing a Product-Service System, but also what benefits they will receive from that, and what barriers are needed to overcome.Gaining an understanding for the value proposition within the business model, and also the Product-Service System, helped facilitate the execution of this thesis. By studying theoretical information, along with conducting two case studies at a case company and a benchmarked company, data could be collected. The benchmarked company is Product-Service System oriented, and hence it added empirical evidence to the theoretical information. The theoretical information was gathered through books and articles, and therefore a deductive approach was used for that.Findings in this thesis are that in order to improve the value proposition, but also gain and retain customers, a company needs to focus greatly on integrating services with products. This means offering more comprehensive product/service solutions, by getting to know the customers and find out how to satisfy their needs. This requires a closer relationship between the two parties, and is more time consuming. The organizational structure and culture will also need to change in order to accommodate the new offerings and way of doing business, along with coming up with a new pricing strategy since more value-added services are included with the products. This will, potentially, result in enhanced value for the customers, and the company can gain a sustainable competitive advantage.
Validerat; 20130609 (global_studentproject_submitter)
Subjects/Keywords: Technology; Teknik; Product-Service System
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APA (6th Edition):
Gran, D. (2013). How implementing a Product-Service System can improve a company's value proposition : A case study. (Thesis). Luleå University of Technology. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-56960
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Gran, Daniel. “How implementing a Product-Service System can improve a company's value proposition : A case study.” 2013. Thesis, Luleå University of Technology. Accessed February 28, 2021.
http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-56960.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Gran, Daniel. “How implementing a Product-Service System can improve a company's value proposition : A case study.” 2013. Web. 28 Feb 2021.
Vancouver:
Gran D. How implementing a Product-Service System can improve a company's value proposition : A case study. [Internet] [Thesis]. Luleå University of Technology; 2013. [cited 2021 Feb 28].
Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-56960.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Gran D. How implementing a Product-Service System can improve a company's value proposition : A case study. [Thesis]. Luleå University of Technology; 2013. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-56960
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Delft University of Technology
2.
Maas, Elsbeth (author).
The Design of a Product Service System for aQysta: Barsha Summit.
Degree: 2019, Delft University of Technology
URL: http://resolver.tudelft.nl/uuid:dfdf1bb5-54b4-4010-8cd8-195f1c734b68
► For this thesis, the focus is on aQysta’s Barsha pump. aQysta is a Dutch start-up that develops hydro- powered water pumps for irrigation purposes. The…
(more)
▼ For this thesis, the focus is on aQysta’s Barsha pump. aQysta is a Dutch start-up that develops hydro- powered water pumps for irrigation purposes. The Barsha pump uses the kinetic energy of water flowing through rivers to pump water to smallholder farmland for irrigation. The pump requires no external power source and all the energy required comes directly from the flow of the river. It is therefore a highly sustainable alternative to the currently used pumps, using fuel or diesel as a power source. These traditional pumps create greenhouse gas emissions and high operating costs for farmers. The aim of this thesis is to research and design a
Product Service System (PSS) around the Barsha pump. Through a thorough desk research, threats and opportunities for the business model were identified. The main complication was identified to be the fact that farmers do not have a desire to use a sustainable pump if the investment costs are high. Therefore, the PSS should solve this matter by making it more affordable for farmers to buy such a pump. As there are no operational costs when using the Barsha, the PSS can focus purely on the overcoming the high initial costs. Additionally, the opportunity of implementing a PSS for the Barsha pump was critically analysed. The attitude of the customers towards the
service system as well as the simplicity of the
service system are critical. If the
system is too complicated, farmers are reluctant to use this and the chance of aQysta implementing it reduces significantly. Furthermore, the governmental subsidies for agriculture should be taken into account as this is a great opportunity to overcome the high initial costs. However, these subsidies also create a threat as they cause the farmers to be conceited and no longer willing to pay for any form of
service or
product. Fieldwork was performed locally in Nepal to gather data and experiences from the different stakeholders: farmers, the government and possible partners. By communicating with people locally, further opportunities and complications were identified. It was verified that farmers are in great need of financial support for covering the upfront costs. Furthermore, it was identified that the farmers desire training about farming and need a connection with the market. A good designed PSS could help by delivering this. The fieldwork determined the feasibility of a PSS for the Barsha pump and with the gained knowledge two designs were made. The concept design, Barsha Basecamp was validated by aQysta out of which the final design: Barsha Summit derived. A result-oriented PSS, where aQysta is responsible for the whole value chain and offers farmers a guaranteed income. The conclusion of this thesis is that the ideal PSS, which is one that makes profit and creates impact on society, does not exist for this case. Also, too many variables exist which makes it too complex to stick to only one business model. The final design for this thesis is a sustainable business model that works well in theory,…
Advisors/Committee Members: Diehl, Jan-Carel (mentor), Baldassarre, Brian (graduation committee), Intriago Zambrano, Juan Carlo (graduation committee), Delft University of Technology (degree granting institution).
Subjects/Keywords: Product Service System; Sustainable business models; aQysta
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APA (6th Edition):
Maas, E. (. (2019). The Design of a Product Service System for aQysta: Barsha Summit. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:dfdf1bb5-54b4-4010-8cd8-195f1c734b68
Chicago Manual of Style (16th Edition):
Maas, Elsbeth (author). “The Design of a Product Service System for aQysta: Barsha Summit.” 2019. Masters Thesis, Delft University of Technology. Accessed February 28, 2021.
http://resolver.tudelft.nl/uuid:dfdf1bb5-54b4-4010-8cd8-195f1c734b68.
MLA Handbook (7th Edition):
Maas, Elsbeth (author). “The Design of a Product Service System for aQysta: Barsha Summit.” 2019. Web. 28 Feb 2021.
Vancouver:
Maas E(. The Design of a Product Service System for aQysta: Barsha Summit. [Internet] [Masters thesis]. Delft University of Technology; 2019. [cited 2021 Feb 28].
Available from: http://resolver.tudelft.nl/uuid:dfdf1bb5-54b4-4010-8cd8-195f1c734b68.
Council of Science Editors:
Maas E(. The Design of a Product Service System for aQysta: Barsha Summit. [Masters Thesis]. Delft University of Technology; 2019. Available from: http://resolver.tudelft.nl/uuid:dfdf1bb5-54b4-4010-8cd8-195f1c734b68
Delft University of Technology
3.
van Welsenes, Jeroen (author).
Blockchain as a Solution to Collective Servitization: A case study on Bundles washing machines and the Circular Service platform.
Degree: 2020, Delft University of Technology
URL: http://resolver.tudelft.nl/uuid:7686626f-b82f-4435-bcc0-270e910c4ee1
► The circular economy is an economic system that aims to replace the linear economy and the accompanying take-make-dispose mindset. It is an economic system that…
(more)
▼ The circular economy is an economic
system that aims to replace the linear economy and the accompanying take-make-dispose mindset. It is an economic
system that decouples economic growth from finite resource consumption. The Sustainable Finance Lab (SFL) identified two requirements for a high state of circularity. 1) Products are serviced instead of sold and 2) the entire life-cycle of products must be considered. As a solution, the SFL came up with the idea of collective servitization (CS). It meets the previous requirements by aligning the incentives of all the value chain participants involved in a
product-
service system by compensating each of them as long as the
product is in working condition. However, the SFL predicted four implementation barriers related to CS. The SFL expects 1) a need to share innovation costs, 2) high administration costs, 3) increasingly complex devision of ownership, and 4) a need to directly handle micro-transactions. To help overcome CS challenges, the SFL conceptualized the Circular
Service (CiSe) platform. It is an administration tool for collectively serviced pay-per-access and pay-per-use products. It aims to use the novel technologies blockchain, cryptocurrency, and smart contracts to overcome these challenges. 1) The CiSe platform reduces transaction costs by automatically handling
product use and access payments without an intermediary. 2) The CiSe platform stores the transactions of use and access in a distributed database that is publicly accessible. By viewing all the payments and costs, the SFL expects that companies can better decide on responsibilities. At last, 3) micro-transactions are made possible with the Micro-Euro cryptocurrency. From an Industrial Ecology (IE) perspective, the use of blockchain technology is fascinating. IE is a scientific discipline that takes a systemic approach to sustainability problems. Engineering, environmental, and social perspectives are crucial for the successful and sustainable implementation of new technologies. Blockchain technology has a wide range of technical applications. The question is if these technologies are effective in overcoming CS. In order to get initial insights into the effectiveness of blockchain technology in implementing collective servitization, this master thesis focuses on the company Bundles and their combined pay-per-access and pay-per-use washing machines. The following research question will be answered: “How effective could the Circular
Service platform implement collectively serviced Bundles washing machines?” To address this question this thesis used a threefold structure. It consisted of a literature study that identified 51 blockchain designs in the literature and multiple papers oriented on both blockchain and the circular economy and blockchain and
product-
service systems. These provided insights into the problems and need for CS, insights into the solutions of the CiSe platform and their technical viability, as well as insights into additional challenges for the CiSe platform. Moreover, a…
Advisors/Committee Members: Bakker, C.A. (mentor), Kleijn, E.G.M. (graduation committee), Bourgeois, J. (graduation committee), Delft University of Technology (degree granting institution), Leiden University (degree granting institution).
Subjects/Keywords: Circular economy; Blockchain; Servitization; Product-service-system
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APA ·
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APA (6th Edition):
van Welsenes, J. (. (2020). Blockchain as a Solution to Collective Servitization: A case study on Bundles washing machines and the Circular Service platform. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:7686626f-b82f-4435-bcc0-270e910c4ee1
Chicago Manual of Style (16th Edition):
van Welsenes, Jeroen (author). “Blockchain as a Solution to Collective Servitization: A case study on Bundles washing machines and the Circular Service platform.” 2020. Masters Thesis, Delft University of Technology. Accessed February 28, 2021.
http://resolver.tudelft.nl/uuid:7686626f-b82f-4435-bcc0-270e910c4ee1.
MLA Handbook (7th Edition):
van Welsenes, Jeroen (author). “Blockchain as a Solution to Collective Servitization: A case study on Bundles washing machines and the Circular Service platform.” 2020. Web. 28 Feb 2021.
Vancouver:
van Welsenes J(. Blockchain as a Solution to Collective Servitization: A case study on Bundles washing machines and the Circular Service platform. [Internet] [Masters thesis]. Delft University of Technology; 2020. [cited 2021 Feb 28].
Available from: http://resolver.tudelft.nl/uuid:7686626f-b82f-4435-bcc0-270e910c4ee1.
Council of Science Editors:
van Welsenes J(. Blockchain as a Solution to Collective Servitization: A case study on Bundles washing machines and the Circular Service platform. [Masters Thesis]. Delft University of Technology; 2020. Available from: http://resolver.tudelft.nl/uuid:7686626f-b82f-4435-bcc0-270e910c4ee1
Delft University of Technology
4.
De Grauw, D.N. (author).
Closing the loop in real estate; implementing the circular economy at constructions.
Degree: 2015, Delft University of Technology
URL: http://resolver.tudelft.nl/uuid:f84baef7-f2cb-46d4-9742-05f1b1796288
► Achieving a sustainable society is one of the biggest challenges our world is facing. For decades new theories of sustainability have passed. At this moment…
(more)
▼ Achieving a sustainable society is one of the biggest challenges our world is facing. For decades new theories of sustainability have passed. At this moment the Circular Economy is one of the most promising theories, because it adds the aspect of an economy. Still, a lot of gaps can be found in the knowledge regarding the Circular Economy. This study will contribute by filling up a small part of this gap. This thesis will elaborate on the concept of the Circular Economy by developing a Performance-Service System. This system will be applicable in the construction sector. The model was tested by doing interviews and cases in the educational sector. One should note that the model could be applied in other sectors as well. This study will contribute by adding knowledge. Second, this study makes a first attempt to develop a model that could be used in practice. At last, this study must function as a base for future researches. Hopefully, enthousiast graduates or researchers will continue to study this complex, but challenging concept.
Real Estate & Housing
Architecture and The Built Environment
Advisors/Committee Members: Prins, M. (mentor), Den Heijer, A.C. (mentor).
Subjects/Keywords: circular economy; Product-Service System; Performance-Service System; decision
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APA (6th Edition):
De Grauw, D. N. (. (2015). Closing the loop in real estate; implementing the circular economy at constructions. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:f84baef7-f2cb-46d4-9742-05f1b1796288
Chicago Manual of Style (16th Edition):
De Grauw, D N (author). “Closing the loop in real estate; implementing the circular economy at constructions.” 2015. Masters Thesis, Delft University of Technology. Accessed February 28, 2021.
http://resolver.tudelft.nl/uuid:f84baef7-f2cb-46d4-9742-05f1b1796288.
MLA Handbook (7th Edition):
De Grauw, D N (author). “Closing the loop in real estate; implementing the circular economy at constructions.” 2015. Web. 28 Feb 2021.
Vancouver:
De Grauw DN(. Closing the loop in real estate; implementing the circular economy at constructions. [Internet] [Masters thesis]. Delft University of Technology; 2015. [cited 2021 Feb 28].
Available from: http://resolver.tudelft.nl/uuid:f84baef7-f2cb-46d4-9742-05f1b1796288.
Council of Science Editors:
De Grauw DN(. Closing the loop in real estate; implementing the circular economy at constructions. [Masters Thesis]. Delft University of Technology; 2015. Available from: http://resolver.tudelft.nl/uuid:f84baef7-f2cb-46d4-9742-05f1b1796288
Delft University of Technology
5.
Hoeksma, Lotte (author).
Accessible last-mile mobility support for children in Artis: a product-service proposal.
Degree: 2020, Delft University of Technology
URL: http://resolver.tudelft.nl/uuid:21c742b5-686a-49e6-a670-c2ec396c8c60
► As the oldest zoo of the Netherlands, Artis aims to provide her visitors with a carefree experience. Artis offers mobility support by means of freely…
(more)
▼ As the oldest zoo of the Netherlands, Artis aims to provide her visitors with a carefree experience. Artis offers mobility support by means of freely available carts to ease the visit of young children and their caregivers. The identified shortage of children carts influences the visitor experience negatively. Increasing the number of carts is not considered an option because of the lack of space in the park and high costs per cart. Furthermore, the cart retains an iconic status within the park, which makes Artis hesitant to change. This research aimed to redefine the mobility support
service for children and caregivers in Artis. The goal was to design a
product-
service combination that fulfils both the needs of the visitor, Artis staff and management. Wide-ranging research including interviews, observations and desk research brought together the views of the internal stakeholders and visitors. Synthesis of data points and insights showed that there is not only a shortage of carts and a lack of space, but that the current
service does not meet the expectations of the visitor. The
service was thought to be unpredictable, inaccessible and unavailable and the cart was considered unsafe, not suitable for all relevant ages, and had many physical shortcomings. Also, the
service blueprint showed that the
service challenges the organization by high demand for maintenance, unpredictable daily servicing and unwanted involvement of the front office. Concluding, both the
service and cart needed to be redesigned to tackle the identified problems. Key challenges and design criteria were formulated to guide the design process; the
service-
product combination should provide suitable and safe mobility support for caregivers and children aged 1 up to and including 3 years of age which can be picked up, left and parked any time. A self-
service is sought that is predictable and accessible. The
service should provide sufficient capacity, require minimal (daily) maintenance, fit the park vision and should use minimal space in the park. An intensive design process followed and resulted in a
product-
service proposal. The proposed
service provides readily available and predictable mobility support that fits children and their caregivers with different age-dependent needs. A large number of inviting and safe, one person pullcarts is offered which can be picked up and left at any of the ten compact stations throughout the park, thus stimulating intermittent use. It is a nonsupervised self-
service using tokens. The cart is made of simply bent powder-coated steel tubes and weather-resistant wood, making the cart durable, relatively easy to produce and maintain. The carts nest in stations allowing for minimal use of space, they are unobtrusive and can be scaled up easily. The proposal was evaluated with visitors and main internal stakeholders. Visitors saw value in the possibility to take and leave a cart at the different stations and the availability of information made it accessible. Furthermore, the cart was considered safe. The Artis staff…
Advisors/Committee Members: Oberdorf, J.E. (mentor), Kroon, C.P.J.M. (graduation committee), Delft University of Technology (degree granting institution).
Subjects/Keywords: Product-Service System; Integrated Product Design; Mobility support; Children
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APA (6th Edition):
Hoeksma, L. (. (2020). Accessible last-mile mobility support for children in Artis: a product-service proposal. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:21c742b5-686a-49e6-a670-c2ec396c8c60
Chicago Manual of Style (16th Edition):
Hoeksma, Lotte (author). “Accessible last-mile mobility support for children in Artis: a product-service proposal.” 2020. Masters Thesis, Delft University of Technology. Accessed February 28, 2021.
http://resolver.tudelft.nl/uuid:21c742b5-686a-49e6-a670-c2ec396c8c60.
MLA Handbook (7th Edition):
Hoeksma, Lotte (author). “Accessible last-mile mobility support for children in Artis: a product-service proposal.” 2020. Web. 28 Feb 2021.
Vancouver:
Hoeksma L(. Accessible last-mile mobility support for children in Artis: a product-service proposal. [Internet] [Masters thesis]. Delft University of Technology; 2020. [cited 2021 Feb 28].
Available from: http://resolver.tudelft.nl/uuid:21c742b5-686a-49e6-a670-c2ec396c8c60.
Council of Science Editors:
Hoeksma L(. Accessible last-mile mobility support for children in Artis: a product-service proposal. [Masters Thesis]. Delft University of Technology; 2020. Available from: http://resolver.tudelft.nl/uuid:21c742b5-686a-49e6-a670-c2ec396c8c60
Delft University of Technology
6.
Terranea, Mathijs (author).
Surfboard as a Service: a novel kitesurfing experience: Designing a Product-as-a-Service model for Appletree Surfboards.
Degree: 2019, Delft University of Technology
URL: http://resolver.tudelft.nl/uuid:7b7a8625-d0bc-4aa3-bf4f-74a2f01a4266
► This report describes the process of the graduation project: ‘Surfboard as a Service: a novel kitesurfing experience’, which was carried out from February to September…
(more)
▼ This report describes the process of the graduation project: ‘Surfboard as a Service: a novel kitesurfing experience’, which was carried out from February to September 2019. The assignment of the project is to design a custom Product-as-a-Service (PaaS) concept for Appletree Surfboards, which: reduces environmental impact, benefits the company and its products, and gives the end-users (wave kitesurfers) a great experience. In the beginning of the project, research is done about the current context. Company activities and product properties that already contribute to sustainability are investigated, Besides, the theory behind sustainable models is consulted. After this orientation, some targeted exploration is done. Takeaways from interesting company cases and results from interviews with eight wave kitesurfers, result in the distinction of three different end-user groups and inspiration for idea development. Ideation is then started and the first structural PaaS model ideas are developed. One of these ideas is chosen for further development. This decision leads to a focus on the end-user group of ‘potential customers that want to try out Appletree boards before acquiring one’. This direction leads to a certain model construction and the development of a board trial service. Two trial structures are then elaborated into two different concepts, with a different aim on experience, interaction and intended behavior. Findings from a extensive user test with ten participants, result in a final design proposal. The best of two concepts is merged together, and the last adjustments are made. The final design consist of a trial service and a PaaS-lease service, that can be set up alongside the company’s current activities. The last part of this report describes the features of the final design and presents a few additional elaborations. Recommendations for further development and suggestions for implementation are provided as well. Finally, there will be discussed how the design may contribute to wave kiters, Appletree and sustainability.
Design for Interaction
Advisors/Committee Members: Diehl, Jan-Carel (mentor), Kobus, Charlotte (graduation committee), Buurma, Wieger (graduation committee), Delft University of Technology (degree granting institution).
Subjects/Keywords: Product Service System; Circular Economy; Sustainabilty; Product as a Service; Design; Kitesurfing
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APA ·
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APA (6th Edition):
Terranea, M. (. (2019). Surfboard as a Service: a novel kitesurfing experience: Designing a Product-as-a-Service model for Appletree Surfboards. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:7b7a8625-d0bc-4aa3-bf4f-74a2f01a4266
Chicago Manual of Style (16th Edition):
Terranea, Mathijs (author). “Surfboard as a Service: a novel kitesurfing experience: Designing a Product-as-a-Service model for Appletree Surfboards.” 2019. Masters Thesis, Delft University of Technology. Accessed February 28, 2021.
http://resolver.tudelft.nl/uuid:7b7a8625-d0bc-4aa3-bf4f-74a2f01a4266.
MLA Handbook (7th Edition):
Terranea, Mathijs (author). “Surfboard as a Service: a novel kitesurfing experience: Designing a Product-as-a-Service model for Appletree Surfboards.” 2019. Web. 28 Feb 2021.
Vancouver:
Terranea M(. Surfboard as a Service: a novel kitesurfing experience: Designing a Product-as-a-Service model for Appletree Surfboards. [Internet] [Masters thesis]. Delft University of Technology; 2019. [cited 2021 Feb 28].
Available from: http://resolver.tudelft.nl/uuid:7b7a8625-d0bc-4aa3-bf4f-74a2f01a4266.
Council of Science Editors:
Terranea M(. Surfboard as a Service: a novel kitesurfing experience: Designing a Product-as-a-Service model for Appletree Surfboards. [Masters Thesis]. Delft University of Technology; 2019. Available from: http://resolver.tudelft.nl/uuid:7b7a8625-d0bc-4aa3-bf4f-74a2f01a4266
Delft University of Technology
7.
de Blok, Imardo (author).
Real estate developers as circular service providers.
Degree: 2018, Delft University of Technology
URL: http://resolver.tudelft.nl/uuid:bd029b7c-45ce-4743-8697-7ea70b1b887e
► <b>Purpose:</b> The implementation of Product-Service-Systems (PSSs) in real estate development project could support the shift of the real estate sector towards a more Circular Economy.…
(more)
▼ <b>Purpose:</b> The implementation of
Product-
Service-Systems (PSSs) in real estate development project could support the shift of the real estate sector towards a more Circular Economy. With the implemen-tation of these
system responsibilities of products remain with the suppliers of these products. This incentives suppliers to design products which fit in closed material loops. Much attention was paid by scientists and practitioners about the implementation of these PSSs in practice. However, a knowledge gap still exists about how
Product-
Service-Systems function on an operational level in real estate devel-opment projects. Therefore, actors in the real estate sector do not know how to implement PSSs in real estate development projects. The central role of the
service provider (i.e. former real estate developer) is hereby seen as important since this actor that would manage the overall performance of a servitized building and steers the development of it. The objective of this research is therefore to (1) conceptual-ize the functioning of circular
Product-
Service-Systems on an operational level and (2) develop conceptu-al working models that could be used by real estate developers to perform the role of the circular ser-vice provider. <b>Research question: </b>How could a circular
service provider interact with
service suppliers and customers in order to implement circular
Product-
Service-Systems in real estate development projects? <b>Methodology:</b> The research process consisted of fours steps. The first step relates to the development of concepts. An explorative literature review and several explorative interviews were conducted within this step. The second step comprehended a systematic literature review in order to gain insight in exist-ing theories. The third steps related to practices, whereby three case studies were conducted and ana-lysed. The fourth step related to the synthesis, hereby theories were built around four business tactics, which in the end led to the generation of a proposition in the form of empirical lessons. <b>Findings: </b>As
Product-
Service-Systems aim at meeting end-users needs,
service value is created over time. This implies that a mindset change within the real estate sector is needed in order to servitise real estate development projects. Organizations in the real estate sector should hereby aim at long-term value creation for customers and collaborate with partners. Actors within the supply chain should opt for equal partnership and form networks of organizations around a specific goal. <b>Conclusion:</b> The role of the
service provider is hereby to find the right partnerships and ensure incen-tives will be directed towards thig long-term
service delivery. The form and content of these partner-ships is essential in order to implement
Product-
Service-Systems successfully. The
service provider could establish this by using the developed 'Interaction Model'. <b>Limitations:</b> Three case studies from one real estate development company have been analysed as…
Advisors/Committee Members: Heurkens, Erwin (mentor), Vrijhoef, Ruben (mentor), Delft University of Technology (degree granting institution).
Subjects/Keywords: Product-service-System; Service provider; real estate developer; Circular Economy; Servitization
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APA (6th Edition):
de Blok, I. (. (2018). Real estate developers as circular service providers. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:bd029b7c-45ce-4743-8697-7ea70b1b887e
Chicago Manual of Style (16th Edition):
de Blok, Imardo (author). “Real estate developers as circular service providers.” 2018. Masters Thesis, Delft University of Technology. Accessed February 28, 2021.
http://resolver.tudelft.nl/uuid:bd029b7c-45ce-4743-8697-7ea70b1b887e.
MLA Handbook (7th Edition):
de Blok, Imardo (author). “Real estate developers as circular service providers.” 2018. Web. 28 Feb 2021.
Vancouver:
de Blok I(. Real estate developers as circular service providers. [Internet] [Masters thesis]. Delft University of Technology; 2018. [cited 2021 Feb 28].
Available from: http://resolver.tudelft.nl/uuid:bd029b7c-45ce-4743-8697-7ea70b1b887e.
Council of Science Editors:
de Blok I(. Real estate developers as circular service providers. [Masters Thesis]. Delft University of Technology; 2018. Available from: http://resolver.tudelft.nl/uuid:bd029b7c-45ce-4743-8697-7ea70b1b887e
Delft University of Technology
8.
Bolaños Arriola, Julieta (author).
Designing a washing machine for the service economy.
Degree: 2019, Delft University of Technology
URL: http://resolver.tudelft.nl/uuid:9245b0c4-c020-4004-95b4-ee872d8aa157
► Product Service Systems (PSSs) are considered to be a promising approach towards a sustainable, resource efficient economy (Tukker, A., 2015) (defined as ‘a mix of…
(more)
▼ Product Service Systems (PSSs) are considered to be a promising approach towards a sustainable, resource efficient economy (Tukker, A., 2015) (defined as ‘a mix of tangible products and intangible services designed and combined so that they are jointly capable of fulfilling final customer needs’ (Tukker, A. & Tischner, 2006)), because they make the delivery of satisfaction possible through functions and not necessarily through products, fulfilling needs with less resources and consequently with lower impact. This is especially true when they are specifically designed to provide high quality resource efficient products. Bundles is a Dutch company that is intending to do exactly that, making high quality home appliances accessible through a Use oriented PSS (Tukker, 2003) where they lease washing machines and other home appliances, maintaining the ownership over the washing machine and becoming responsible for all maintenance and repair costs. Bundles has as a goal the reduction of waste and environmental impact caused by the use and disposal of low-end non efficient machines. They intend to increase the lifetime of their products, submitting them to several use cycles by recovering the appliance, refurbishing it and installing it in a new home. Supported by IoT technologies they currently monitor the use phase (to calculate the monthly fee based on the number of washing cycles) and are now interested in extending the possibilities of these technologies for refurbishment, reuse, and recycling processes. Additionally, with the advantage of maintaining control over the ownership of a great number of appliances, Bundles opens interesting opportunities for material and part recovery. For all of these reasons Bundles is recognized for having a business model that could benefit the circular economy. In order to fulfill all of the above, Bundles exclusively works with washing machines from German manufacturer Miele due to their high content of recyclable materials, high quality and long lasting characteristics. However, these characteristics of the
product represent today, limitations to many of the envisioned processes to achieve having several use cycles. Making processes like refurbishment and part replacement expensive or not possible at all. Because of this it is unclear for Bundles how to deal with the deterioration of the machines after several use cycles and how customers will perceive this deterioration, and although Miele gives their products a life expectancy of approximately 20 years, Bundles only considers the machine to have a life expectancy of approximately 10 years within their business model. Additionally, Bundles offer is bounded to a machine that is also available for customers to purchase, limiting their competitive advantages over
product-based business models. A customer with the stability and economic possibilities of purchasing a Miele washing machine will most likely perceive Bundles’ PSS as expensive in the long term. Nowadays Bundles and Miele, design and deliver their services/products…
Advisors/Committee Members: de Koning, J.I.J.C. (mentor), Sypesteyn, Mark (graduation committee), Ingemarsdotter, Emilia (graduation committee), Enslin, Andreas (graduation committee), Delft University of Technology (degree granting institution).
Subjects/Keywords: Service design; Circular economy; Product Service System; Repairability; Refurbishment
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APA (6th Edition):
Bolaños Arriola, J. (. (2019). Designing a washing machine for the service economy. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:9245b0c4-c020-4004-95b4-ee872d8aa157
Chicago Manual of Style (16th Edition):
Bolaños Arriola, Julieta (author). “Designing a washing machine for the service economy.” 2019. Masters Thesis, Delft University of Technology. Accessed February 28, 2021.
http://resolver.tudelft.nl/uuid:9245b0c4-c020-4004-95b4-ee872d8aa157.
MLA Handbook (7th Edition):
Bolaños Arriola, Julieta (author). “Designing a washing machine for the service economy.” 2019. Web. 28 Feb 2021.
Vancouver:
Bolaños Arriola J(. Designing a washing machine for the service economy. [Internet] [Masters thesis]. Delft University of Technology; 2019. [cited 2021 Feb 28].
Available from: http://resolver.tudelft.nl/uuid:9245b0c4-c020-4004-95b4-ee872d8aa157.
Council of Science Editors:
Bolaños Arriola J(. Designing a washing machine for the service economy. [Masters Thesis]. Delft University of Technology; 2019. Available from: http://resolver.tudelft.nl/uuid:9245b0c4-c020-4004-95b4-ee872d8aa157
Delft University of Technology
9.
de Jong, Jorrit (author).
Servitization in the Shipbuilding Industry: A research into the relation of user profiles and service contracts of high speed transport vessels.
Degree: 2020, Delft University of Technology
URL: http://resolver.tudelft.nl/uuid:c0c351ab-16d1-4b7e-9462-7bc958941e38
► Research in the field of servitization as a business strategy is emerging since its first appearance by Vandermerwe, 1988 and later but parallel developments by…
(more)
▼ Research in the field of servitization as a business strategy is emerging since its first appearance by Vandermerwe, 1988 and later but parallel developments by Goedkoop, 1999. Servitization is the act of selling complete packages of goods and after sales services. Various industry examples present successes with the implementation of the complete offering of goods and services. However, theoretical substantiation lacks with evidence of implementation strategies leading to successful businesses. The results of the cases are used to answer the main research question ”What are the best performing
service contracts in relation to the user profile of vessel operators?” in a more general way. Strong similarities are found between Time & Material contracts (T&MCs) and User Profile Based Contracts (UPBCs) as well between Fixed Price Contracts (FPCs) and Outcome Based Contracts (OBCs). The main difference between the T&MCs and UPBCs is the risk allocation of the uncertain costs of the life cycle of the vessel. OBCs only perform well under specific circumstances such as a high up-time and a high certainty to achieve the high up-time. FPCs perform slightly better than OBCs but might be overpriced if there is a high variance of up-time hours in the user profile.
Advisors/Committee Members: Beelaerts van Blokland, Wouter (mentor), Negenborn, Rudy (graduation committee), Delft University of Technology (degree granting institution).
Subjects/Keywords: Servitization; service contracts; user profiles; Product Service System; Life Cycle Costing
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APA (6th Edition):
de Jong, J. (. (2020). Servitization in the Shipbuilding Industry: A research into the relation of user profiles and service contracts of high speed transport vessels. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:c0c351ab-16d1-4b7e-9462-7bc958941e38
Chicago Manual of Style (16th Edition):
de Jong, Jorrit (author). “Servitization in the Shipbuilding Industry: A research into the relation of user profiles and service contracts of high speed transport vessels.” 2020. Masters Thesis, Delft University of Technology. Accessed February 28, 2021.
http://resolver.tudelft.nl/uuid:c0c351ab-16d1-4b7e-9462-7bc958941e38.
MLA Handbook (7th Edition):
de Jong, Jorrit (author). “Servitization in the Shipbuilding Industry: A research into the relation of user profiles and service contracts of high speed transport vessels.” 2020. Web. 28 Feb 2021.
Vancouver:
de Jong J(. Servitization in the Shipbuilding Industry: A research into the relation of user profiles and service contracts of high speed transport vessels. [Internet] [Masters thesis]. Delft University of Technology; 2020. [cited 2021 Feb 28].
Available from: http://resolver.tudelft.nl/uuid:c0c351ab-16d1-4b7e-9462-7bc958941e38.
Council of Science Editors:
de Jong J(. Servitization in the Shipbuilding Industry: A research into the relation of user profiles and service contracts of high speed transport vessels. [Masters Thesis]. Delft University of Technology; 2020. Available from: http://resolver.tudelft.nl/uuid:c0c351ab-16d1-4b7e-9462-7bc958941e38
University of New South Wales
10.
Khumboon, Rachata.
Economic and environmental impact of product service system: a leasing case.
Degree: Mechanical & Manufacturing Engineering, 2012, University of New South Wales
URL: http://handle.unsw.edu.au/1959.4/58404
;
https://unsworks.unsw.edu.au/fapi/datastream/unsworks:45971/SOURCE02?view=true
► Over the past years, there are a growing number of manufacturing companies who have shifted their focuses from selling physical products to selling services. The…
(more)
▼ Over the past years, there are a growing number of manufacturing companies who have shifted their focuses from selling physical products to selling services. The term of
Product Service System (PSS) is recently proposed to describe this transition. As a category of PSS, the
product leasing has been recognised as an approach to improve the economical and environmental performances. This is due to its underlying concept which remains the
product ownership with manufacturer. Based on this scheme, the manufacturers have interests to reduce the operational costs and the environmental impacts by increasing
product utilisation and extending
product life through maintenance,
product reuse, and remanufacturing. Although the
product leasing is proposed to improve the environmental and economic performances, its implementation may not lead to achieving these benefits. This is due to the fact that there are some significant leasing factors which can affect their performances.Therefore, the objective of this research is to deliver a decision support model for designing a leasing
system based on
product leasing characteristics in order to improving cost, environmental impact and
service quality performances. To achieve this objective, two research parts were proposed. They include 1) clustering the successful leasing case studies into groups, and 2) developing a decision support models for each leasing group. In the first part, the characteristics of leasing
system which affect the cost, environmental impact and
service quality were studied. Thirty six case studies were collected from the literatures and companies. The hierarchical clustering approach was used to classify leasing case studies into groups. In the second part, the decision support model was developed for each leasing group. This proposed model is employed for identifying the optimal values of
service parameters which are the number of leasing, leasing period, number of reuse, number of remanufacturing, and distance between facilities. It was developed based on the optimised results generated by the multi-objective optimisation approach. To validate the proposed model, additional case studies were collected and applied. The successful results indicate that the developed model can be used to provide a guideline for both improving current leasing scenarios and moving from selling traditional
product to leasing
product.
Advisors/Committee Members: Kara, Sami , Mechanical & Manufacturing Engineering, Faculty of Engineering, UNSW.
Subjects/Keywords: Optimisation model; Product Service System (PSS); Leasing Service
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APA (6th Edition):
Khumboon, R. (2012). Economic and environmental impact of product service system: a leasing case. (Doctoral Dissertation). University of New South Wales. Retrieved from http://handle.unsw.edu.au/1959.4/58404 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:45971/SOURCE02?view=true
Chicago Manual of Style (16th Edition):
Khumboon, Rachata. “Economic and environmental impact of product service system: a leasing case.” 2012. Doctoral Dissertation, University of New South Wales. Accessed February 28, 2021.
http://handle.unsw.edu.au/1959.4/58404 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:45971/SOURCE02?view=true.
MLA Handbook (7th Edition):
Khumboon, Rachata. “Economic and environmental impact of product service system: a leasing case.” 2012. Web. 28 Feb 2021.
Vancouver:
Khumboon R. Economic and environmental impact of product service system: a leasing case. [Internet] [Doctoral dissertation]. University of New South Wales; 2012. [cited 2021 Feb 28].
Available from: http://handle.unsw.edu.au/1959.4/58404 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:45971/SOURCE02?view=true.
Council of Science Editors:
Khumboon R. Economic and environmental impact of product service system: a leasing case. [Doctoral Dissertation]. University of New South Wales; 2012. Available from: http://handle.unsw.edu.au/1959.4/58404 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:45971/SOURCE02?view=true
11.
Oyelakin, Tesleem.
Concurrent design of product and production service system strategies: A case study on transportation solution for a health innovation center
.
Degree: Chalmers tekniska högskola / Institutionen för industri- och materialvetenskap, 2020, Chalmers University of Technology
URL: http://hdl.handle.net/20.500.12380/300811
► Today, many manufacturing companies are searching for ways to improve on their market strength and to provide better service that fulfills the demand of the…
(more)
▼ Today, many manufacturing companies are searching for ways to improve on their market strength and to provide better service that fulfills the demand of the customer with the Product Service System (PSS) model. Since PSS business model focuses on motivating and satisfying the customers’ needs, it also helps company to innovative solution, strengthen competitiveness which in turn assure the desired profit. In developing a design of a product, the main stakeholders such as the product design and production system should search for a way that could add more value to the product, company and customers.
In this paper, a methodology approach that enables a support decision in PSS design is presented with regards to land mode of transportation in form of micro-mobility. A substantial knowledge is basis to a well designed and developed Product Service System (PSS) but however cross information does not always exist during product development. Therefore, use of micro-mobility is on the rise and it is imperative to avoid more process iteration and design conflict that may hinder functionality of the product and delivery to market.
The proposed model of Product & Production Service System (PPSS) has shown a lack in the literature of PSS design and proffer relevant information for companies using the PSS design business model where improvement can be done through cross boundary integration.
Subjects/Keywords: PPS design, Product development, Production system, Communication;
Integration, Micro-mobility, PPSS, Product Service System,;
improvement
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Manager
APA (6th Edition):
Oyelakin, T. (2020). Concurrent design of product and production service system strategies: A case study on transportation solution for a health innovation center
. (Thesis). Chalmers University of Technology. Retrieved from http://hdl.handle.net/20.500.12380/300811
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Oyelakin, Tesleem. “Concurrent design of product and production service system strategies: A case study on transportation solution for a health innovation center
.” 2020. Thesis, Chalmers University of Technology. Accessed February 28, 2021.
http://hdl.handle.net/20.500.12380/300811.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Oyelakin, Tesleem. “Concurrent design of product and production service system strategies: A case study on transportation solution for a health innovation center
.” 2020. Web. 28 Feb 2021.
Vancouver:
Oyelakin T. Concurrent design of product and production service system strategies: A case study on transportation solution for a health innovation center
. [Internet] [Thesis]. Chalmers University of Technology; 2020. [cited 2021 Feb 28].
Available from: http://hdl.handle.net/20.500.12380/300811.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Oyelakin T. Concurrent design of product and production service system strategies: A case study on transportation solution for a health innovation center
. [Thesis]. Chalmers University of Technology; 2020. Available from: http://hdl.handle.net/20.500.12380/300811
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Loughborough University
12.
Ng, Felix.
The application of product service systems for hydraulic excavators.
Degree: PhD, 2016, Loughborough University
URL: http://hdl.handle.net/2134/21745
► The concept of Product Service Systems (PSS) was introduced as an alternative business model for Original Equipment Manufacturers (OEMs), who are motivated to shift their…
(more)
▼ The concept of Product Service Systems (PSS) was introduced as an alternative business model for Original Equipment Manufacturers (OEMs), who are motivated to shift their traditional manufacturing focus towards the after-sale service, to meet the market demand and gain additional profit and market share. A PSS is a system that integrates product and service as one package at the point of sale. It is increasingly popular because customers are demanding more supplier involvement to prolong and maintain the life of products they purchase and keep them functioning at maximum performance levels. Furthermore, it is also widely accepted within the community that the PSS concepts enhance competitiveness and promote the shift towards sustainable practices and society simultaneously. The flexibility of different PSS models allows OEMs to open new opportunities to improve relationships between customers and suppliers, or better understand the strengths and weaknesses of their own business strategy and products.
Subjects/Keywords: Product Service System; Construction equipment; Product monitoring; Data mining; Knowledge hub; Condition-based maintenance
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Manager
APA (6th Edition):
Ng, F. (2016). The application of product service systems for hydraulic excavators. (Doctoral Dissertation). Loughborough University. Retrieved from http://hdl.handle.net/2134/21745
Chicago Manual of Style (16th Edition):
Ng, Felix. “The application of product service systems for hydraulic excavators.” 2016. Doctoral Dissertation, Loughborough University. Accessed February 28, 2021.
http://hdl.handle.net/2134/21745.
MLA Handbook (7th Edition):
Ng, Felix. “The application of product service systems for hydraulic excavators.” 2016. Web. 28 Feb 2021.
Vancouver:
Ng F. The application of product service systems for hydraulic excavators. [Internet] [Doctoral dissertation]. Loughborough University; 2016. [cited 2021 Feb 28].
Available from: http://hdl.handle.net/2134/21745.
Council of Science Editors:
Ng F. The application of product service systems for hydraulic excavators. [Doctoral Dissertation]. Loughborough University; 2016. Available from: http://hdl.handle.net/2134/21745
Delft University of Technology
13.
Holländer, Margot (author).
From Product to Product-Service System: The Demarcation of Producer Responsibilities in the Transition from Linear to Circular Service System.
Degree: 2019, Delft University of Technology
URL: http://resolver.tudelft.nl/uuid:9e53edd5-1c52-48d7-bc97-f9a3bd7b681e
► Context - In the construction industry of today, buildings are seen as finished products rather than ongoing processes. The business model of facades as a…
(more)
▼ Context - In the construction industry of today, buildings are seen as finished products rather than ongoing processes. The business model of facades as a
product service system is a promising strategy to change these practices. A pilot project at Delft University of Technology sparks the interest of Alkondor Hengelo, to explore their tasks and responsibilities as pioneers in this new way of supplying facades. Suppliers would retain the ownership of a leased PSS façade and guide a project through its entire
service life and beyond, managing materials in a circular way. The two main challenges were identified as 1. Going from a linear model to circularity, and 2. The ongoing involvement in a PSS instead of handing over their
product. The first steps of implementing the façade leasing model have been taken, however the full strategy yet needs to be outlined, to understand how value is added for suppliers and clients and where technical barriers are found. Objective - Ideally, a PSS would optimize façade performance and provide all services that are needed to do so. This adds value for the client and creates a steady source of income for the supplier. As the pathway to a full PSS is best approached in smaller steps, it should be defined: What set of tasks would the façade supplier take on in a basic stage of servitization, and what could be added on to form a more advanced
service agreement? For façade suppliers, it is important to make the best use of the investment into their
product, as they would not only be acting as producers, but also operate and safeguard the
product and its performance throughout the entire cradle-to-cradle life cycle. Therefore, it should be designed for optimal operation and output during use, and designed for circularity, to achieve a high residual value after the first use. Different design criteria and considerations are therefore given, as a reference for future designers of circular facades as PSS.
Advisors/Committee Members: Klein, Tillmann (mentor), van den Ham, Eric (mentor), Delft University of Technology (degree granting institution).
Subjects/Keywords: Facade; Circular facades; Product-Service System; Façade Leasing; Reusable Facades
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APA (6th Edition):
Holländer, M. (. (2019). From Product to Product-Service System: The Demarcation of Producer Responsibilities in the Transition from Linear to Circular Service System. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:9e53edd5-1c52-48d7-bc97-f9a3bd7b681e
Chicago Manual of Style (16th Edition):
Holländer, Margot (author). “From Product to Product-Service System: The Demarcation of Producer Responsibilities in the Transition from Linear to Circular Service System.” 2019. Masters Thesis, Delft University of Technology. Accessed February 28, 2021.
http://resolver.tudelft.nl/uuid:9e53edd5-1c52-48d7-bc97-f9a3bd7b681e.
MLA Handbook (7th Edition):
Holländer, Margot (author). “From Product to Product-Service System: The Demarcation of Producer Responsibilities in the Transition from Linear to Circular Service System.” 2019. Web. 28 Feb 2021.
Vancouver:
Holländer M(. From Product to Product-Service System: The Demarcation of Producer Responsibilities in the Transition from Linear to Circular Service System. [Internet] [Masters thesis]. Delft University of Technology; 2019. [cited 2021 Feb 28].
Available from: http://resolver.tudelft.nl/uuid:9e53edd5-1c52-48d7-bc97-f9a3bd7b681e.
Council of Science Editors:
Holländer M(. From Product to Product-Service System: The Demarcation of Producer Responsibilities in the Transition from Linear to Circular Service System. [Masters Thesis]. Delft University of Technology; 2019. Available from: http://resolver.tudelft.nl/uuid:9e53edd5-1c52-48d7-bc97-f9a3bd7b681e
Wayne State University
14.
Fadeyi, Johnson Adebayo.
Modular Product Architecture’s Decisions Support For Remanufacturing-Product Service System Synergy.
Degree: PhD, Industrial and Manufacturing Engineering, 2018, Wayne State University
URL: https://digitalcommons.wayne.edu/oa_dissertations/1923
► Remanufacturing is identified as the most viable product end-of-life (EOL) management strategy. However, about 80% of manufactured products currently end up as wastes. Besides…
(more)
▼ Remanufacturing is identified as the most viable
product end-of-life (EOL) management strategy. However, about 80% of manufactured products currently end up as wastes. Besides other benefits, the
product service system (PSS) could curtail the main bottlenecks to remanufacturing namely quantity, quality, recovery time of used
product, and negative perception of remanufactured products. Therefore, the integration of PSS and remanufacturing has been increasingly recommended as an enhanced
product offering. However, an integration that is informed by mathematical analysis is missing. Meanwhile, the variables that bolster the performance of PSS and remanufacturing are substantially influenced by
product development (PD) decisions. Among the PD strategies, modular architecture is a technique that significantly enhances
product lifecycle management. Consequently, modular design is a suitable PD approach for an enhanced PSS-remanufacturing enterprise. Furthermore, it is argued that the PSS-remanufacturing initiative is poised to be a sustainable venture due to the sustainability philosophy of PSS. However, the acclaimed sustainability of PSS is flawed if a high environmental impact is associated with the production of the parts that constitute the
product which is offered in PSS. Therefore, it is essential to consider the environmental implications of the production of the parts that are contained in the
product architecture during PD. This research identifies that cost, core-cleaning, and
product serviceability are critical variables for the success of remanufacturing and PSS. The research employs pairwise assessment methodology to evaluate the compatibility of module pairs comprehensively and obtains the modular pair compatibility indices via fuzzy
system. Similarly, cost data are obtained. The study develops an optimization model that determines viable modular configuration(s) from among several alternatives in order to realize an enhanced PSS-remanufacturing business. Furthermore, the research performs lifecycle assessment (LCA) of module variants and determine the modular architecture with minimal environmental Impact. Having obtained the optimal architectures with regard to cost, core cleaning,
product serviceability and environmental impacts, multi-attribute utility theory (MAUT) is engaged to collectively assess the degree of sustainability of the
product architectures. The study offers analytical-based guidance to the original equipment manufacturers (OEMs) in making
product architecture decisions in order to realize the sustainable PSS-remanufacturing enterprise.
Advisors/Committee Members: Leslie Monplaisir.
Subjects/Keywords: MAUT; Modular design; Optimization; Product service system; Remanufacturing; Sustainability; Industrial Engineering
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Manager
APA (6th Edition):
Fadeyi, J. A. (2018). Modular Product Architecture’s Decisions Support For Remanufacturing-Product Service System Synergy. (Doctoral Dissertation). Wayne State University. Retrieved from https://digitalcommons.wayne.edu/oa_dissertations/1923
Chicago Manual of Style (16th Edition):
Fadeyi, Johnson Adebayo. “Modular Product Architecture’s Decisions Support For Remanufacturing-Product Service System Synergy.” 2018. Doctoral Dissertation, Wayne State University. Accessed February 28, 2021.
https://digitalcommons.wayne.edu/oa_dissertations/1923.
MLA Handbook (7th Edition):
Fadeyi, Johnson Adebayo. “Modular Product Architecture’s Decisions Support For Remanufacturing-Product Service System Synergy.” 2018. Web. 28 Feb 2021.
Vancouver:
Fadeyi JA. Modular Product Architecture’s Decisions Support For Remanufacturing-Product Service System Synergy. [Internet] [Doctoral dissertation]. Wayne State University; 2018. [cited 2021 Feb 28].
Available from: https://digitalcommons.wayne.edu/oa_dissertations/1923.
Council of Science Editors:
Fadeyi JA. Modular Product Architecture’s Decisions Support For Remanufacturing-Product Service System Synergy. [Doctoral Dissertation]. Wayne State University; 2018. Available from: https://digitalcommons.wayne.edu/oa_dissertations/1923
Delft University of Technology
15.
Nieuweboer, Helen (author).
Beyond Illumination and back: The use of the Internet of Things in the design of circular supermarket lighting.
Degree: 2018, Delft University of Technology
URL: http://resolver.tudelft.nl/uuid:12caac10-c0bc-4fbd-994d-3a7fa6b76ef1
► The effects of the linear economy on our environment are becoming more visible every day. Governments act by introducing sustainability related laws and legislation, stimulating…
(more)
▼ The effects of the linear economy on our environment are becoming more visible every day. Governments act by introducing sustainability related laws and legislation, stimulating companies to make their products ready for a circular economy. This project aimed at using the benefits of the Internet of Things to design a circular supermarket lighting
product-
service system for Signify. The result of this design project is StoreSight, a result oriented
product-
service combination that provides store owners with value that goes beyond the illuminaition of the store only. Signify already offers circular lighting services (e.g. Light as a
Service) in a few segments, but is aiming to also do so in the supermarket segment. However, the length of the refurbishment cycles of the supermarkets hinders Signify to offer Circular Lighting as it is offered in other segments. The length of the refurbishment cycles of supermarkets are often a lot shorter than the technical lifetime of a lighting
system. As a result, luminaires are replaced and thrown away despite being in perfectly good condition. Different academics point out that the Internet of Things (IoT) creates opportunities for circular propositions. The connection of physical objects through the internet enables them to sense their own and their environments status, process this information and interact with their users. These capabilities help
service providers to extend the useful life of products, maximise the utilisation of products, loop products through additional use cycles, regenerate natural capital from their products, and make sure these products are used efficiently. Since Signify wants to become a player in the field of IoT and is already equipping its products with sensors and connectivity, there is an opportunity to use this for circular purposes as well. The result of this design project is the StoreSight concept, a circular result oriented
product-
service combination that enables the reuse of retail luminaires. Over time, StoreSight will evolve from a
service that enhances attractiveness of the store, into
service that enhances the shopping comfort and finally into a
service that gathers different types of data to enable store optimisation. The StoreSight
system roughly consist of three components: hardware, a
service squad, and a software platform. The first component, the hardware, consist of a modular lighting grid with movable CE ready luminaires and upgradable sensing devices. The second component, the
service squad, consists of the stakeholders from Signify and its partners that will interact with the store owner during the contract period. They will make sure the luminaires will be reused when the store is refurbished. The final element is the platform, a digital software application that enables the different stakeholders to control the lighting and access data about the luminaires from so-called luminaire passports. The StoreSight concept shows how IoT could enable stakeholders to communicate with each other about the…
Advisors/Committee Members: Ingemarsdotter, Emilia (mentor), Mugge, Ruth (graduation committee), Delft University of Technology (degree granting institution).
Subjects/Keywords: Circulair economy; Lighting; Retail; Product Service System; IoT; Internet of Things
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APA (6th Edition):
Nieuweboer, H. (. (2018). Beyond Illumination and back: The use of the Internet of Things in the design of circular supermarket lighting. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:12caac10-c0bc-4fbd-994d-3a7fa6b76ef1
Chicago Manual of Style (16th Edition):
Nieuweboer, Helen (author). “Beyond Illumination and back: The use of the Internet of Things in the design of circular supermarket lighting.” 2018. Masters Thesis, Delft University of Technology. Accessed February 28, 2021.
http://resolver.tudelft.nl/uuid:12caac10-c0bc-4fbd-994d-3a7fa6b76ef1.
MLA Handbook (7th Edition):
Nieuweboer, Helen (author). “Beyond Illumination and back: The use of the Internet of Things in the design of circular supermarket lighting.” 2018. Web. 28 Feb 2021.
Vancouver:
Nieuweboer H(. Beyond Illumination and back: The use of the Internet of Things in the design of circular supermarket lighting. [Internet] [Masters thesis]. Delft University of Technology; 2018. [cited 2021 Feb 28].
Available from: http://resolver.tudelft.nl/uuid:12caac10-c0bc-4fbd-994d-3a7fa6b76ef1.
Council of Science Editors:
Nieuweboer H(. Beyond Illumination and back: The use of the Internet of Things in the design of circular supermarket lighting. [Masters Thesis]. Delft University of Technology; 2018. Available from: http://resolver.tudelft.nl/uuid:12caac10-c0bc-4fbd-994d-3a7fa6b76ef1
Delft University of Technology
16.
Koukopoulou, Foteini (author).
The Transition towards Circular Economy in the Dutch Built Environment: An exploratory research on the application of Product-Service Systems as Circular Business Models for the products, components, and materials in the building layers.
Degree: 2020, Delft University of Technology
URL: http://resolver.tudelft.nl/uuid:0159ec1e-b2b7-4d16-8477-db8c3963b3e9
► The current industrial system is established on one fundamental characteristic: a linear model of resource consumption that follows a ‘take-make-dispose’ pattern. However, the emerging concept…
(more)
▼ The current industrial
system is established on one fundamental characteristic: a linear model of resource consumption that follows a ‘take-make-dispose’ pattern. However, the emerging concept of Circular Economy (CE) is proposed to change the current production and consumption patterns that put a significant burden on our planet and its environmental capacity. In this context, scholars argue that the built environment is one of the key sectors that can benefit maximally from the development of CE. The Dutch government recognized this opportunity and in the publication of the Transition Agenda: Circular Economy in the Netherlands by 2050 acknowledged the construction industry as one of the five key economic sectors and value chains which will be the first to make the shift. In order to support the transition towards a circular built environment, experts from academia, policy, and business advocate that innovative business models that allow new ownership relationships are required. In this context, scholars argue that a promising business models for the implementation of circular economy thinking in the sector are
product-
service systems. This research focuses on buildings which are considered the most complex element within the built environment. Literature on the application of circular economy for buildings suggests looking at them as a collection of interlinking layers. This idea based on the “6S” framework developed by Stewart Brand in 1990s which includes six layers, namely: Site, Structure, Skin, Services, Space Plan, and Stuff. However, researchers argue that there is still great uncertainty regarding the application of circular business models in the Dutch built environment, as well as the fact that the transition from traditional
product-oriented business models to
service-oriented ones is highly complex and contextual illustrates that further research is required in this area. Therefore, the objective of this thesis is to examine the application of
product-
service systems as circular business models for the products, components and materials in buildings’ Structure, Skin and Services layers in order to contribute to the Dutch built environment’s shift towards circular economy. As a result, the main research question formulated is: “What is the current state of
product-
service systems as circular business models in the built environment and how can its application contribute to a circular built environment?” For answering the research question a literature review was conducted in order to examine the relevant concepts, along with expert interviews with the aim to explore the barriers, enablers and opportunities of the application of
product-
service systems as circular business models. Finally, a case study survey was carried out with the aim to analyze the business models of two companies who are active in the built environment and have successfully applied
product-
service systems as circular business models. The analysis illustrated that even though numerous opportunities are offered by this business model…
Advisors/Committee Members: Ludema, Marcel (mentor), Quist, Jaco (mentor), Delft University of Technology (degree granting institution).
Subjects/Keywords: Circular Economy; Built Environment; Product-Service System; Circular Business Model
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APA ·
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APA (6th Edition):
Koukopoulou, F. (. (2020). The Transition towards Circular Economy in the Dutch Built Environment: An exploratory research on the application of Product-Service Systems as Circular Business Models for the products, components, and materials in the building layers. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:0159ec1e-b2b7-4d16-8477-db8c3963b3e9
Chicago Manual of Style (16th Edition):
Koukopoulou, Foteini (author). “The Transition towards Circular Economy in the Dutch Built Environment: An exploratory research on the application of Product-Service Systems as Circular Business Models for the products, components, and materials in the building layers.” 2020. Masters Thesis, Delft University of Technology. Accessed February 28, 2021.
http://resolver.tudelft.nl/uuid:0159ec1e-b2b7-4d16-8477-db8c3963b3e9.
MLA Handbook (7th Edition):
Koukopoulou, Foteini (author). “The Transition towards Circular Economy in the Dutch Built Environment: An exploratory research on the application of Product-Service Systems as Circular Business Models for the products, components, and materials in the building layers.” 2020. Web. 28 Feb 2021.
Vancouver:
Koukopoulou F(. The Transition towards Circular Economy in the Dutch Built Environment: An exploratory research on the application of Product-Service Systems as Circular Business Models for the products, components, and materials in the building layers. [Internet] [Masters thesis]. Delft University of Technology; 2020. [cited 2021 Feb 28].
Available from: http://resolver.tudelft.nl/uuid:0159ec1e-b2b7-4d16-8477-db8c3963b3e9.
Council of Science Editors:
Koukopoulou F(. The Transition towards Circular Economy in the Dutch Built Environment: An exploratory research on the application of Product-Service Systems as Circular Business Models for the products, components, and materials in the building layers. [Masters Thesis]. Delft University of Technology; 2020. Available from: http://resolver.tudelft.nl/uuid:0159ec1e-b2b7-4d16-8477-db8c3963b3e9
Loughborough University
17.
Narayana, Swetha.
Uncertainty analysis in product service system : Bayesian network modelling for availability contract.
Degree: PhD, 2016, Loughborough University
URL: http://hdl.handle.net/2134/23185
► There is an emerging trend of manufacturing companies offering combined products and services to customers as integrated solutions. Availability contracts are an apt instance of…
(more)
▼ There is an emerging trend of manufacturing companies offering combined products and services to customers as integrated solutions. Availability contracts are an apt instance of such offerings, where product use is guaranteed to customer and is enforced by incentive-penalty schemes. Uncertainties in such an industry setting, where all stakeholders are striving to achieve their respective performance goals and at the same time collaborating intensively, is increased. Understanding through-life uncertainties and their impact on cost is critical to ensure sustainability and profitability of the industries offering such solutions. In an effort to address this challenge, the aim of this research study is to provide an approach for the analysis of uncertainties in Product Service System (PSS) delivered in business-to-business application by specifying a procedure to identify, characterise and model uncertainties with an emphasis to provide decision support and prioritisation of key uncertainties affecting the performance outcomes. The thesis presents a literature review in research areas which are at the interface of topics such as uncertainty, PSS and availability contracts. From this seven requirements that are vital to enhance the understanding and quantification of uncertainties in Product Service System are drawn. These requirements are synthesised into a conceptual uncertainty framework. The framework prescribes four elements, which include identifying a set of uncertainties, discerning the relationships between uncertainties, tools and techniques to treat uncertainties and finally, results that could ease uncertainty management and analysis efforts. The conceptual uncertainty framework was applied to an industry case study in availability contracts, where each of the four elements was realised. This application phase of the research included the identification of uncertainties in PSS, development of a multi-layer uncertainty classification, deriving the structure of Bayesian Network and finally, evaluation and validation of the Bayesian Network. The findings suggest that understanding uncertainties from a system perspective is essential to capture the network aspect of PSS. This network comprises of several stakeholders, where there is increased flux of information and material flows and this could be effectively represented using Bayesian Networks.
Subjects/Keywords: 658.5; Uncertainty; Product service system; Bayesian network; Availability contract
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APA (6th Edition):
Narayana, S. (2016). Uncertainty analysis in product service system : Bayesian network modelling for availability contract. (Doctoral Dissertation). Loughborough University. Retrieved from http://hdl.handle.net/2134/23185
Chicago Manual of Style (16th Edition):
Narayana, Swetha. “Uncertainty analysis in product service system : Bayesian network modelling for availability contract.” 2016. Doctoral Dissertation, Loughborough University. Accessed February 28, 2021.
http://hdl.handle.net/2134/23185.
MLA Handbook (7th Edition):
Narayana, Swetha. “Uncertainty analysis in product service system : Bayesian network modelling for availability contract.” 2016. Web. 28 Feb 2021.
Vancouver:
Narayana S. Uncertainty analysis in product service system : Bayesian network modelling for availability contract. [Internet] [Doctoral dissertation]. Loughborough University; 2016. [cited 2021 Feb 28].
Available from: http://hdl.handle.net/2134/23185.
Council of Science Editors:
Narayana S. Uncertainty analysis in product service system : Bayesian network modelling for availability contract. [Doctoral Dissertation]. Loughborough University; 2016. Available from: http://hdl.handle.net/2134/23185
Delft University of Technology
18.
Nahar, Nilesh (author).
The Future of Washing as a Service in a Circular Economy.
Degree: 2019, Delft University of Technology
URL: http://resolver.tudelft.nl/uuid:466ea0b5-49da-43ea-8346-81c4e61f4953
► Bundles is a Dutch startup that is working on developing circular propositions by offering products on a subscription model. Bundles already offer high-quality Miele washing…
(more)
▼ Bundles is a Dutch startup that is working on developing circular propositions by offering products on a subscription model. Bundles already offer high-quality Miele washing machines on a “pay per wash” model to consumers. However, high lifecycle costs hinder the competitiveness of the business. This high cost is a result of the
product (washing machine) and
service (subscription model) not being developed in tandem with each other. The current washing machine is not designed for the Circular Economy (CE) and not designed for multiple use cycles. CE, Digital Technologies and
Product Service Systems Different academics point out that digital technologies create opportunities for circular propositions (e.g., Ellen MacArthur Foundation,2016; Pagoropoulos et al., 2017; Bressanelli et al., 2018). The connection of products through the internet enables them to sense their own and their environments status, process this information and interact with their users. These capabilities help
service providers to extend the useful life of products, maximise the utilisation of products, loop products through additional use cycles, regenerate natural capital from their products, and make sure these products are used efficiently. Bundles currently, uses a smart plug to connect their devices to the internet which generates little insights for users and the
service. Washing machines that last forever Through the knowledge of the condition and status of a WM, PSS can increase the useful
service life of the WM eternally by enabling lifetime extending strategies like maintenance,
service, refurbishing and remanufacturing . With washing machines, proactive
service and maintenance is important for the
service life of a washing machine. Users are critical stakeholder in enabling proper maintenance and
service as if they do not participate in the
service and maintenance process, the actions do not succeed. Fogg (2009) describes in his behavior change model three elements needed for a behavior to occur – Motivation, Ability, and Trigger. If a person has high motivation to do an action and the ability to do it and triggered in the right way, the action will occur. Design Solution The result of this design project is a User Interface framework for enabling easy and efficient maintenance and
service of the WM. The concept looks at the different faults and maintenance actions for a washing machine and describes three different states of a WM. Green State – the Most desired state where the machine is functioning perfectly and does not require any user action Yellow State – A state where the functionality is intact but the machine requires maintenance action to be done Red State – A state when the functionality is seized due to a fault and requires a
service action to fix it. The concept also looks at the transitions between the different states and what causes them and what action is needed to bring the machine to the green state. On the basis of the different actions, and a behavior change model that is aimed at…
Advisors/Committee Members: Oberdorf, Jos (mentor), Bakker, Conny (graduation committee), Delft University of Technology (degree granting institution).
Subjects/Keywords: circular economy (CE); Product Service System; Digital technology; Washing machine
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APA (6th Edition):
Nahar, N. (. (2019). The Future of Washing as a Service in a Circular Economy. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:466ea0b5-49da-43ea-8346-81c4e61f4953
Chicago Manual of Style (16th Edition):
Nahar, Nilesh (author). “The Future of Washing as a Service in a Circular Economy.” 2019. Masters Thesis, Delft University of Technology. Accessed February 28, 2021.
http://resolver.tudelft.nl/uuid:466ea0b5-49da-43ea-8346-81c4e61f4953.
MLA Handbook (7th Edition):
Nahar, Nilesh (author). “The Future of Washing as a Service in a Circular Economy.” 2019. Web. 28 Feb 2021.
Vancouver:
Nahar N(. The Future of Washing as a Service in a Circular Economy. [Internet] [Masters thesis]. Delft University of Technology; 2019. [cited 2021 Feb 28].
Available from: http://resolver.tudelft.nl/uuid:466ea0b5-49da-43ea-8346-81c4e61f4953.
Council of Science Editors:
Nahar N(. The Future of Washing as a Service in a Circular Economy. [Masters Thesis]. Delft University of Technology; 2019. Available from: http://resolver.tudelft.nl/uuid:466ea0b5-49da-43ea-8346-81c4e61f4953
Delft University of Technology
19.
de Jong, Yannic (author).
The future of corporate car sharing: Creating an innovation strategy for Greenwheels.
Degree: 2019, Delft University of Technology
URL: http://resolver.tudelft.nl/uuid:457c5c97-c118-4e0e-aa3f-b2cb5d0b9455
► Our contemporary society faces serious social and environmental challenges due to the increasing usage of automobiles. However, researchers have suggested that stimulating the acceptance of…
(more)
▼ Our contemporary society faces serious social and environmental challenges due to the increasing usage of automobiles. However, researchers have suggested that stimulating the acceptance of car sharing is a promising solution for dealing with these issues. Therefore, the goal of this graduation project was to support the car sharing company Greenwheels in growing its corporate car sharing business. In order to accomplish this goal, an innovation strategy for Greenwheels was created. The innovation strategy was constructed by executing a considerable amount of internal and external analyses. The resulting insights established the foundation of a future vision for corporate car sharing in 2025. This future vision describes what needs to be achieved by the innovation strategy, in order for Greenwheels to develop a future proof corporate car sharing service. The future vision is defined as: <i><b>"Realising a personalised, zero emission, corporate car sharing service, with a motivated and knowledgeable community of users." </b></i>In order for Greenwheels to achieve this future vision, three design solutions were developed. These design solutions will be implemented at different points in time, building onto each other and thereby creating valuable synergies. The proposed solutions are: Experience Workshop: An interactive workshop day for new users, offered as an additional service to corporate clients. Unity platform: An online car sharing platform based on gamification and online learning in order to train and motivate the end-users over a longer period of time. Smart Shared Fleet: Optimising the shared car fleet by utilising bi-directional charging technology, connected car technology and personalisation of the car sharing service. The implementation of these solutions is presented in the form of a tactical roadmap. This roadmap provides an actionable step-by-step approach for moving towards the desired future vision of 2025. It does so by presenting a comprehensive overview of the main value propositions, the value created for different stakeholders, the features of the design solutions, the required technology and data streams, the corresponding revenue streams and the internal and external resources that are needed. Additionally, one of the design solutions was further conceptualised in order to showcase a tangible example. The next steps for Greenwheels include: estimating the total market demand more accurately, creating validated revenue models, establishing new partnerships and further refining the design solutions through extensive user-testing.
Strategic Product Design
Advisors/Committee Members: Mugge, Ruth (mentor), Bocken, Nancy (graduation committee), Coppes, Paul (graduation committee), Delft University of Technology (degree granting institution).
Subjects/Keywords: Innovation Strategy; Greenwheels; Car sharing; Consumer behaviour; Sustainability; Product Service System
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APA ·
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Manager
APA (6th Edition):
de Jong, Y. (. (2019). The future of corporate car sharing: Creating an innovation strategy for Greenwheels. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:457c5c97-c118-4e0e-aa3f-b2cb5d0b9455
Chicago Manual of Style (16th Edition):
de Jong, Yannic (author). “The future of corporate car sharing: Creating an innovation strategy for Greenwheels.” 2019. Masters Thesis, Delft University of Technology. Accessed February 28, 2021.
http://resolver.tudelft.nl/uuid:457c5c97-c118-4e0e-aa3f-b2cb5d0b9455.
MLA Handbook (7th Edition):
de Jong, Yannic (author). “The future of corporate car sharing: Creating an innovation strategy for Greenwheels.” 2019. Web. 28 Feb 2021.
Vancouver:
de Jong Y(. The future of corporate car sharing: Creating an innovation strategy for Greenwheels. [Internet] [Masters thesis]. Delft University of Technology; 2019. [cited 2021 Feb 28].
Available from: http://resolver.tudelft.nl/uuid:457c5c97-c118-4e0e-aa3f-b2cb5d0b9455.
Council of Science Editors:
de Jong Y(. The future of corporate car sharing: Creating an innovation strategy for Greenwheels. [Masters Thesis]. Delft University of Technology; 2019. Available from: http://resolver.tudelft.nl/uuid:457c5c97-c118-4e0e-aa3f-b2cb5d0b9455
Delft University of Technology
20.
Morales Ornelas, Hosana (author).
Bo: An intelligent network agent to promote physical activity in children with Congenital Heart Defects.
Degree: 2020, Delft University of Technology
URL: http://resolver.tudelft.nl/uuid:fd895415-c353-41d5-8430-f0a67fd40ad4
► There are various organisations such as the European Society of Cardiology (2012) and American Heart Association (2013), which describe why physical activity is essential for…
(more)
▼ There are various organisations such as the European Society of Cardiology (2012) and American Heart Association (2013), which describe why physical activity is essential for the development in youth. Unfortunately, children who have a Congenital Heart Defect (CHD), may suffer from a lack of opportunity to perform physical activity, decreasing cognitive maturation, motor development and autonomy during childhood (Krol, 2003). This impediment arises due to a misunderstanding from parents, who do not know to what extent their child can exercise safely, and therefore adopt overprotective behaviours (Schwerzmann, Thomet, & Moons, 2016).In order to understand better overprotection during childhood, 305 online parental stories from various patient-association websites were analysed using Natural-Language-Processing techniques. The results exhibited the lifetime journey of these families, where an uncertain future evocated a constant search for symptoms. The findings of this phase were employed during generative interviews with seven families with a CHD paediatric patient to understand the continuous search for symptoms during exercise. The combination of the insights gathered from interviews and the lifetime journey was presented to five medical team members to inspire a co-creation session. The outcome of the meeting helped to define the problem and create a design vision which helped to ideate a potential Product-Service-System (PSS) solution to support parents to let their children safely perform physical activities. To encourage families to have a safe, ordinary sports-life, BO is introduced, a smart PSS aiming to support parents and their children with a CHD to understand better the safety boundaries of exercise during free-living conditions. With an activity tracker and his nine system modules, Bo aims to guide the child through different heart rate zones defined by doctors. Furthermore, Bo has a conversational agent function where parents can send concerns to the medical team and find relief when seeing their child’s heart rate zone.A functional prototype of the conversational agent was developed and implemented in the real context of four families to understand how could it influence overprotection. The implementation experience and overall concept of Bo were evaluated through in-depth interviews with paediatric CHD patients and their parents and three different specialities from the medical team. The results showed that Bo provides a supportive exploratory environment for the family, where the child can self-discover the safety boundaries and parents, instead of limiting the child, adopt an encouraging attitude towards physical activity.
Integrated Product Design | Medisign
Advisors/Committee Members: Kortuem, Gerd (mentor), Jung, Jiwon (graduation committee), Van Deutekom, Arend (graduation committee), Delft University of Technology (degree granting institution).
Subjects/Keywords: Product-Service-System; Conversational Agent; Design for Children; Healthcare Design
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APA ·
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Export
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Manager
APA (6th Edition):
Morales Ornelas, H. (. (2020). Bo: An intelligent network agent to promote physical activity in children with Congenital Heart Defects. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:fd895415-c353-41d5-8430-f0a67fd40ad4
Chicago Manual of Style (16th Edition):
Morales Ornelas, Hosana (author). “Bo: An intelligent network agent to promote physical activity in children with Congenital Heart Defects.” 2020. Masters Thesis, Delft University of Technology. Accessed February 28, 2021.
http://resolver.tudelft.nl/uuid:fd895415-c353-41d5-8430-f0a67fd40ad4.
MLA Handbook (7th Edition):
Morales Ornelas, Hosana (author). “Bo: An intelligent network agent to promote physical activity in children with Congenital Heart Defects.” 2020. Web. 28 Feb 2021.
Vancouver:
Morales Ornelas H(. Bo: An intelligent network agent to promote physical activity in children with Congenital Heart Defects. [Internet] [Masters thesis]. Delft University of Technology; 2020. [cited 2021 Feb 28].
Available from: http://resolver.tudelft.nl/uuid:fd895415-c353-41d5-8430-f0a67fd40ad4.
Council of Science Editors:
Morales Ornelas H(. Bo: An intelligent network agent to promote physical activity in children with Congenital Heart Defects. [Masters Thesis]. Delft University of Technology; 2020. Available from: http://resolver.tudelft.nl/uuid:fd895415-c353-41d5-8430-f0a67fd40ad4
Delft University of Technology
21.
Froeling, Katie (author).
Improving the environmental impact of the washing machine product-service system by Coolblue.
Degree: 2020, Delft University of Technology
URL: http://resolver.tudelft.nl/uuid:b5fc0e67-8e14-44ba-9215-99e5d7a3786c
► <p class="MsoNormal">In 2019 over 670000 new washing machines(WMs) were purchased in the Netherlands (Statista, 2020). With a WM ownershiprate of 98%, the Dutch people have…
(more)
▼ <p class="MsoNormal">In 2019 over 670000 new washing machines(WMs) were purchased in the Netherlands (Statista, 2020). With a WM ownershiprate of 98%, the Dutch people have one of the highest WM ownership percentagesin the world (Laitala et al., 2018). In the traditional business model (BM)these WMs will be used, discarded and recycled. In order to increase sales someWMs are even designed with a planned obsolescence. This ‘take-make-dispose’economy is reaching its limits and caused signiﰇficant resource losses (EMF, 2013). The Circular Economy (CE)suggests that the economic growth can be decoupled from the use of naturalresources. A
product-
service system(PSS) is perceived as a pioneering business model (BM) shifting the traditionalownership-based model towards a CE (Spring and Arauja, 2017; de Pádua Pieroniet al., 2018; Yang et al., 2018). In this BM the provider remains the owner ofthe
product in return for access to the
product and additional services(Tukker, 2004). This offers the possibility to decrease resource and materialconsumption, improve energy efficiency during usage and extend the productslifespan (Bocken et al., 2014; Mont, 2008). Some concerns have been expressedon the pitfalls of a PSS. For example, high investments for the provider andcarelessness by the customer. A PSS does not automatically lead to a reducedenvironmental impact. There are three PSS archetypes:
product-oriented,user-oriented and result-oriented (Tukker, 2004). Each archetype creates adifferent environmental potential. The literature shows that in a linear BM theuser phase has the largest environmental impact in the life cycle of a WM. Itis unknown if this also applies to a
product lease PSS BM. It is assumed thatin a
product lease BM more logistic steps are performed to realise the PSS. A
product-
service system (PSS) is perceivedas a pioneering business model (BM) shifting the traditional ownership-basedmodel towards a CE (Spring and Arauja, 2017; de Pádua Pieroni et al., 2018;Yang et al., 2018). In this BM the provider remains the owner of the
product inreturn for access to the
product and additional services (Tukker, 2004). This offersthe possibility to the products lifespan (Bocken et al., 2014; Mont, 2008). Someconcerns have been expressed on the pitfalls of a PSS. For example, highinvestments for the provider and carelessness by the customer. A PSS does notautomatically lead to a reduced environmental impact. There are three PSSarchetypes:
product-oriented, user-oriented and result-oriented (Tukker, 2004).Each archetype creates a different environmental potential. The literatureshows that in a linear BM the user phase has the largest environmental impactin the life cycle of a WM. It is unknown if this also applies to a productlease PSS BM. It is assumed that in a
product lease BM more logistic steps areperformed to realise the PSS. A
product-
service system (PSS) is perceived as apioneering business model (BM) shifting the traditional ownership-based modeltowards a CE (Spring and Arauja, 2017; de Pádua Pieroni et al., 2018;…
Advisors/Committee Members: Quist, J.E. (mentor), de Koning, A. (graduation committee), Delft University of Technology (degree granting institution).
Subjects/Keywords: Washing machine; Product-service system; Life Cycle Assessment; Environmental impact
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APA (6th Edition):
Froeling, K. (. (2020). Improving the environmental impact of the washing machine product-service system by Coolblue. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:b5fc0e67-8e14-44ba-9215-99e5d7a3786c
Chicago Manual of Style (16th Edition):
Froeling, Katie (author). “Improving the environmental impact of the washing machine product-service system by Coolblue.” 2020. Masters Thesis, Delft University of Technology. Accessed February 28, 2021.
http://resolver.tudelft.nl/uuid:b5fc0e67-8e14-44ba-9215-99e5d7a3786c.
MLA Handbook (7th Edition):
Froeling, Katie (author). “Improving the environmental impact of the washing machine product-service system by Coolblue.” 2020. Web. 28 Feb 2021.
Vancouver:
Froeling K(. Improving the environmental impact of the washing machine product-service system by Coolblue. [Internet] [Masters thesis]. Delft University of Technology; 2020. [cited 2021 Feb 28].
Available from: http://resolver.tudelft.nl/uuid:b5fc0e67-8e14-44ba-9215-99e5d7a3786c.
Council of Science Editors:
Froeling K(. Improving the environmental impact of the washing machine product-service system by Coolblue. [Masters Thesis]. Delft University of Technology; 2020. Available from: http://resolver.tudelft.nl/uuid:b5fc0e67-8e14-44ba-9215-99e5d7a3786c
University of Cambridge
22.
Yip, Man Hang.
Healthcare product-service system characterisation - implications for design.
Degree: PhD, 2015, University of Cambridge
URL: https://www.repository.cam.ac.uk/handle/1810/249205https://www.repository.cam.ac.uk/bitstream/1810/249205/6/Thesis_Final_for_DSpace_Cambridge.pdf.txt
;
https://www.repository.cam.ac.uk/bitstream/1810/249205/7/Thesis_Final_for_DSpace_Cambridge.pdf.jpg
► The engineering design process transforms stakeholders’ needs and desires into design specifications. In this process, manufacturers make decisions that impact how much value can be…
(more)
▼ The engineering design process transforms stakeholders’ needs and desires into design specifications. In this process, manufacturers make decisions that impact how much value can be generated from a new product/service. Clear design specification can enhance the value of a product/service. This research study focuses on the engineering design process for systems of products and services - product-service systems (PSSs).
An unambiguous PSS classification could help manufacturers to produce clearer design specifications, however there is a lack of clear PSS classifications for engineering design. Existing classifications rely on an out-dated distinction between tangible objects as products, and everything else as a service, a division that inappropriately classifies digital products as services. To develop a coherent PSS classification, it is necessary to understand which characteristics of PSS can clarify its design specification.
This research addresses this problem by determining the PSS characteristics that are useful for clarifying the design specification. The research aims to develop a PSS characterisation scheme and explore how the scheme influences design specifications. To achieve these aims, case study and action research methods are employed.
This study has developed a PSS characterisation scheme that clarifies design specifications and a method to systematically apply this scheme, the PSS characterisation approach. This approach proves useful for practitioners to clarify design specifications, and has extended the application of the theory of technical systems to instruments supporting the engineering design process. The PSS characterisation scheme comprises four characteristics: customer perceived value level, ‘connectivity number’, type and degree of connectivity and configuration type. The scheme does not use the ‘tangibility’ distinction, but incorporates concepts of value creation and interdependencies within a PSS and between a PSS and its environment. This novel characterisation scheme contributes to the development of a PSS classification scheme for engineering design and also to the literature of PSS classifications.
Subjects/Keywords: Engineering design; Product-service system; Service design; Contextual influences on design specification
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APA ·
Chicago ·
MLA ·
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APA (6th Edition):
Yip, M. H. (2015). Healthcare product-service system characterisation - implications for design. (Doctoral Dissertation). University of Cambridge. Retrieved from https://www.repository.cam.ac.uk/handle/1810/249205https://www.repository.cam.ac.uk/bitstream/1810/249205/6/Thesis_Final_for_DSpace_Cambridge.pdf.txt ; https://www.repository.cam.ac.uk/bitstream/1810/249205/7/Thesis_Final_for_DSpace_Cambridge.pdf.jpg
Chicago Manual of Style (16th Edition):
Yip, Man Hang. “Healthcare product-service system characterisation - implications for design.” 2015. Doctoral Dissertation, University of Cambridge. Accessed February 28, 2021.
https://www.repository.cam.ac.uk/handle/1810/249205https://www.repository.cam.ac.uk/bitstream/1810/249205/6/Thesis_Final_for_DSpace_Cambridge.pdf.txt ; https://www.repository.cam.ac.uk/bitstream/1810/249205/7/Thesis_Final_for_DSpace_Cambridge.pdf.jpg.
MLA Handbook (7th Edition):
Yip, Man Hang. “Healthcare product-service system characterisation - implications for design.” 2015. Web. 28 Feb 2021.
Vancouver:
Yip MH. Healthcare product-service system characterisation - implications for design. [Internet] [Doctoral dissertation]. University of Cambridge; 2015. [cited 2021 Feb 28].
Available from: https://www.repository.cam.ac.uk/handle/1810/249205https://www.repository.cam.ac.uk/bitstream/1810/249205/6/Thesis_Final_for_DSpace_Cambridge.pdf.txt ; https://www.repository.cam.ac.uk/bitstream/1810/249205/7/Thesis_Final_for_DSpace_Cambridge.pdf.jpg.
Council of Science Editors:
Yip MH. Healthcare product-service system characterisation - implications for design. [Doctoral Dissertation]. University of Cambridge; 2015. Available from: https://www.repository.cam.ac.uk/handle/1810/249205https://www.repository.cam.ac.uk/bitstream/1810/249205/6/Thesis_Final_for_DSpace_Cambridge.pdf.txt ; https://www.repository.cam.ac.uk/bitstream/1810/249205/7/Thesis_Final_for_DSpace_Cambridge.pdf.jpg
University of Cambridge
23.
Yip, Man Hang.
Healthcare product-service system characterisation : implications for design.
Degree: PhD, 2015, University of Cambridge
URL: https://doi.org/10.17863/CAM.14097
;
https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.659254
► The engineering design process transforms stakeholders’ needs and desires into design specifications. In this process, manufacturers make decisions that impact how much value can be…
(more)
▼ The engineering design process transforms stakeholders’ needs and desires into design specifications. In this process, manufacturers make decisions that impact how much value can be generated from a new product/service. Clear design specification can enhance the value of a product/service. This research study focuses on the engineering design process for systems of products and services - product-service systems (PSSs). An unambiguous PSS classification could help manufacturers to produce clearer design specifications, however there is a lack of clear PSS classifications for engineering design. Existing classifications rely on an out-dated distinction between tangible objects as products, and everything else as a service, a division that inappropriately classifies digital products as services. To develop a coherent PSS classification, it is necessary to understand which characteristics of PSS can clarify its design specification. This research addresses this problem by determining the PSS characteristics that are useful for clarifying the design specification. The research aims to develop a PSS characterisation scheme and explore how the scheme influences design specifications. To achieve these aims, case study and action research methods are employed. This study has developed a PSS characterisation scheme that clarifies design specifications and a method to systematically apply this scheme, the PSS characterisation approach. This approach proves useful for practitioners to clarify design specifications, and has extended the application of the theory of technical systems to instruments supporting the engineering design process. The PSS characterisation scheme comprises four characteristics: customer perceived value level, ‘connectivity number’, type and degree of connectivity and configuration type. The scheme does not use the ‘tangibility’ distinction, but incorporates concepts of value creation and interdependencies within a PSS and between a PSS and its environment. This novel characterisation scheme contributes to the development of a PSS classification scheme for engineering design and also to the literature of PSS classifications.
Subjects/Keywords: 620; Engineering design; Product-service system; Service design; Contextual influences on design specification
Record Details
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Share »
Record Details
Similar Records
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❌
APA ·
Chicago ·
MLA ·
Vancouver ·
CSE |
Export
to Zotero / EndNote / Reference
Manager
APA (6th Edition):
Yip, M. H. (2015). Healthcare product-service system characterisation : implications for design. (Doctoral Dissertation). University of Cambridge. Retrieved from https://doi.org/10.17863/CAM.14097 ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.659254
Chicago Manual of Style (16th Edition):
Yip, Man Hang. “Healthcare product-service system characterisation : implications for design.” 2015. Doctoral Dissertation, University of Cambridge. Accessed February 28, 2021.
https://doi.org/10.17863/CAM.14097 ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.659254.
MLA Handbook (7th Edition):
Yip, Man Hang. “Healthcare product-service system characterisation : implications for design.” 2015. Web. 28 Feb 2021.
Vancouver:
Yip MH. Healthcare product-service system characterisation : implications for design. [Internet] [Doctoral dissertation]. University of Cambridge; 2015. [cited 2021 Feb 28].
Available from: https://doi.org/10.17863/CAM.14097 ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.659254.
Council of Science Editors:
Yip MH. Healthcare product-service system characterisation : implications for design. [Doctoral Dissertation]. University of Cambridge; 2015. Available from: https://doi.org/10.17863/CAM.14097 ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.659254
Luleå University of Technology
24.
Lindsund, Isabelle.
How the Internet of Things impact the product service system : A case study at two companies.
Degree: 2015, Luleå University of Technology
URL: http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-46265
► There is a phenomenon that has the potential to change everyday-‐life of end users as well as business users. This phenomena is called Internet…
(more)
▼ There is a phenomenon that has the potential to change everyday-‐life of end users as well as business users. This phenomena is called Internet of Things (IoT) and consists of things having the ability to be identifiable, to communicate and to interact through the help of various technologies. IoT could help to create more innovative products in our competitive and globalized world. There has for some while now been a trend towards integrating products and services in a single offering, which also have been used for competitiveness, and how to combine this can be called Product Service System (PSS). When including IoT in a PSS is it likely that IoT is a fundamental change that influences the widely accepted way of working with and in the product and service development of a PSS. Companies must understand possible changes in the product and service development process, capabilities and when the supplier and customer are creating value together, in so called value co-‐creation, as one otherwise have a development process that does not create the desired output, does not find and solve problems that lead to anything of value or create any real value for the customer. It is therefore necessary to understand how IoT affects an organization and the purpose of this study is therefore to create increased understanding of how IoT influence the product and service development in a PSS context. Four projects which concerns IoT in a PSS context at two case study companies have been studied to understand the influence of IoT on product and service development process, capabilities and value co-‐creation. The results shows that there is a need for integration between the product part and service part of a company, a greater need of customer involvement in the development process and a need for the process itself to adjust to better suit with IoT. The capabilities in the development should include to question the current situation, ask catalytic questions and choose the right problem in the problem finding where problem solving should include to increasingly work together in groups with more sets of knowledge accompanied by trial and feedback. The company must also acquire capabilities to include external actors. The results of this study shows that value co-‐creation is increasingly happening but it can be questioned if it is IoT itself that creates the implication or if it caused by the offering of a service instead of a product. Furthermore, the study discussed that the literature concerning the problem finding and problem solving approach, PSS and IoT has not been studied together in the same context and this study therefore contributes with new grounds in and across these areas of literature. In light of this study must managers review how IoT specifically influences the own organization, how the organization should look like to include capabilities needed, how to practically include other actors in the development process and how to handle hazards concerning knowledge sharing.
Validerat; 20150616…
Subjects/Keywords: Social Behaviour Law; Samhälls-; beteendevetenskap; juridik; Internet of Things; Product Service System; product and service development; capabilities; value co-creation
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APA ·
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Export
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Manager
APA (6th Edition):
Lindsund, I. (2015). How the Internet of Things impact the product service system : A case study at two companies. (Thesis). Luleå University of Technology. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-46265
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Lindsund, Isabelle. “How the Internet of Things impact the product service system : A case study at two companies.” 2015. Thesis, Luleå University of Technology. Accessed February 28, 2021.
http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-46265.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Lindsund, Isabelle. “How the Internet of Things impact the product service system : A case study at two companies.” 2015. Web. 28 Feb 2021.
Vancouver:
Lindsund I. How the Internet of Things impact the product service system : A case study at two companies. [Internet] [Thesis]. Luleå University of Technology; 2015. [cited 2021 Feb 28].
Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-46265.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Lindsund I. How the Internet of Things impact the product service system : A case study at two companies. [Thesis]. Luleå University of Technology; 2015. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-46265
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Loughborough University
25.
Clayton, Richard J.
Investigating the development and delivery of integrated product-service systems.
Degree: PhD, 2011, Loughborough University
URL: http://hdl.handle.net/2134/9697
► Driven by the highly cyclical nature of their increasingly commoditised product offerings, many capital goods manufacturers are seeing the benefits of delivering services integrated with…
(more)
▼ Driven by the highly cyclical nature of their increasingly commoditised product offerings, many capital goods manufacturers are seeing the benefits of delivering services integrated with their core product offerings. Whilst existing research is almost unanimous in advocating the value of a servitization strategy, understanding how these product-service systems (PSSs) can be developed and delivered remains a significant challenge. The closely related PSS field, which has its heritage in the environmental and social science disciplines, is more mature in this area and a number of models have been proposed. The research reported within this thesis contributes to knowledge by investigating whether the approaches to PSS development, reported within the PSS literature, reflects the PSS development practice of servitized manufacturers. More specifically, soft systems methodology was used to explore the delivery of PSSs within the UK railway industry in order to gain an understanding of the implications for developing new PSSs. With this understanding, the existing approaches to PSS development were evaluated with respect to one servitized manufacturer through an in-depth single case study. The findings highlighted a number of significant differences between the practice of the servitized manufacturer and the literature. A survey was used to investigate whether the differences were generalisable to a larger sample of servitized manufacturers. The findings point towards the simplification of the reported phases within PSS development and the inclusion of a number of previously unreported processes and activities. Based on these results a new model of PSS development is proposed to better reflect the practice of servitized manufacturers. The model, consisting of four phases and seventeen processes, was operationalised in the form of a workbook and tested through application. Applying the workbook resulted in the successful creation of a number of new PSS concepts.
Subjects/Keywords: 658.5; Servitization; Product-service system (PSS); PSS development; New product development; Service design; Soft systems methodology (SSM)
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APA ·
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Export
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Manager
APA (6th Edition):
Clayton, R. J. (2011). Investigating the development and delivery of integrated product-service systems. (Doctoral Dissertation). Loughborough University. Retrieved from http://hdl.handle.net/2134/9697
Chicago Manual of Style (16th Edition):
Clayton, Richard J. “Investigating the development and delivery of integrated product-service systems.” 2011. Doctoral Dissertation, Loughborough University. Accessed February 28, 2021.
http://hdl.handle.net/2134/9697.
MLA Handbook (7th Edition):
Clayton, Richard J. “Investigating the development and delivery of integrated product-service systems.” 2011. Web. 28 Feb 2021.
Vancouver:
Clayton RJ. Investigating the development and delivery of integrated product-service systems. [Internet] [Doctoral dissertation]. Loughborough University; 2011. [cited 2021 Feb 28].
Available from: http://hdl.handle.net/2134/9697.
Council of Science Editors:
Clayton RJ. Investigating the development and delivery of integrated product-service systems. [Doctoral Dissertation]. Loughborough University; 2011. Available from: http://hdl.handle.net/2134/9697
Delft University of Technology
26.
Janse, Bart (author).
Developing a Product-Service-System for the MTego mosquito trap.
Degree: 2020, Delft University of Technology
URL: http://resolver.tudelft.nl/uuid:3aa1c209-92cf-482a-b613-f70ecf4f63e8
► This report describes the results of a thesis for PreMal BV, a start-up company that develops mosquito traps. It is the companies mission to capture…
(more)
▼ This report describes the results of a thesis for PreMal BV, a start-up company that develops mosquito traps. It is the companies mission to capture anopheles mosquitoes before they can bite and contribute to reducing malaria transmission in Africa and other malaria zones around the world. To be able to achieve their goal, PreMal aims to implement high numbers of traps in the field. This project has been initiated to assist PreMal in their journey towards implementing their mosquito traps as an add-on product to the Solar Home System (SHS) market. Next to PreMal, SolarWorks! (SW) is the second party connected to this project. This is a SHS distributor that was established in The Netherlands but operates in Mozambique and Malawi, both Sub-Saharan African countries. PreMal partnered-up with SW for the promotion, sales, distribution, and support of their products. This way PreMal gained access to a wide, growing, target group of people that could benefit from their product. The challenging part of this project was to design a Product-Service-System that was able to connect the two main stakeholders in their wishes and needs while at the same time staying customer centered. To be able to design this system, desk and field research was conducted and literature was supported with field work findings to build a stable framework to build upon. During the desk research phase information was gathered about SHS, SW, the BoP customer, PAYG-payment models, and PSS. Main findings include that a PSS with a PAYG payment model would suit both the distributing company and the customer. While during field research in Malawi the key findings that arose were related to practical manners such as when people would be able to pay for a product, how they would prefer to pick-up sachets and how the promotion and sales process of the product could look like. The decisions that had to be made in the design phase were backed by arguments from the desk and field research phases. The PSS that was developed could be divided in six elements that cover the journey of the MTego mosquito trap from development through distribution and use, towards end-of-life. Key decisions were that the product will be sold mainly in a package with a SHS, that odour sachets must be picked up in the stores of SW, that PAYG services will be used to offer contract periods of up to 18 months, and that people that already own a SHS have the ability to buy the product separately with a short, 6-month PAYG-contract. This report concludes with recommendations for further research that include reducing the price of the product to reach a bigger target audience, developing a smaller and cheaper edition of the MTego for inside use, and research into the best way to create mosquito-free zones in rural communities.
Strategic Product Design
Advisors/Committee Members: Diehl, Jan-Carel (mentor), Kuipers, Henk (graduation committee), Fairbairn, Henry (graduation committee), Delft University of Technology (degree granting institution).
Subjects/Keywords: Base of the pyramid; Product-Service-System; Solar Home System; malaria; mosquito trap
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APA ·
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Export
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APA (6th Edition):
Janse, B. (. (2020). Developing a Product-Service-System for the MTego mosquito trap. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:3aa1c209-92cf-482a-b613-f70ecf4f63e8
Chicago Manual of Style (16th Edition):
Janse, Bart (author). “Developing a Product-Service-System for the MTego mosquito trap.” 2020. Masters Thesis, Delft University of Technology. Accessed February 28, 2021.
http://resolver.tudelft.nl/uuid:3aa1c209-92cf-482a-b613-f70ecf4f63e8.
MLA Handbook (7th Edition):
Janse, Bart (author). “Developing a Product-Service-System for the MTego mosquito trap.” 2020. Web. 28 Feb 2021.
Vancouver:
Janse B(. Developing a Product-Service-System for the MTego mosquito trap. [Internet] [Masters thesis]. Delft University of Technology; 2020. [cited 2021 Feb 28].
Available from: http://resolver.tudelft.nl/uuid:3aa1c209-92cf-482a-b613-f70ecf4f63e8.
Council of Science Editors:
Janse B(. Developing a Product-Service-System for the MTego mosquito trap. [Masters Thesis]. Delft University of Technology; 2020. Available from: http://resolver.tudelft.nl/uuid:3aa1c209-92cf-482a-b613-f70ecf4f63e8
Delft University of Technology
27.
Bootsma, Nynke (author).
Product-service system adoption: motivational drivers for e-bike sharing.
Degree: 2019, Delft University of Technology
URL: http://resolver.tudelft.nl/uuid:dc384e66-5e5f-423c-ab21-546efc0f5f24
► The global environmental issues are becoming more and more pressing. These issues ask for not only changes on a product-level but also on a system-level…
(more)
▼ The global environmental issues are becoming more and more pressing. These issues ask for not only changes on a product-level but also on a system-level (Ceshin, 2013). One of the potential solutions can be to facilitate more sustainable consumption. Sustainable consumption patterns can potentially be created by product-service systems (PSSs). PSSs enable “sale-of-use” instead of “sale-of-product” so these systems satisfy consumers through the delivery of functions instead of products. Unfortunately, the adoption of PSSs is still limited. Because PSSs are often radical innovations, they challenge existing consumers’ habits (cultural barriers), companies’ organizations (corporate barriers) and regulative frameworks (regulative barriers) (UNEP, 2002; Mont, 2002; Tukker and Tischner, 2006). In combination with that in literature little attention is committed to understand how the process of diffusion takes place (Tukker and Tischner, 2006; Baines et al., 2007). Additionally, there is a shortage of empirical studies focusing on the consumers’ perspective (Mont and Plepys, 2003). Therefore, the purpose of this thesis is to find consumer’s motivational factors, by studying three PSS cases. The PSS cases are bike-sharing systems (BSSs): OV-fiets, Swapfiets and Mobike. The findings support a deeper understanding and stimulation of PSS adoption. The research is carried out in a qualitative manner, eight semi-structured interviews with experts (who work at the analysed BSSs) and consumers (who uses two or more of the analysed BSSs) are conducted. The gathered data is analysed with the grounded theory (Charmaz, 2007) and diffusion of innovation (DOI) theory (Rogers, 2003). This resulted in twenty-four motivational factors categorized by Rogers (2003) five innovation attributes: relative advantage, compatibility, complexity, trialability, and observability. An overview can be found in Table 7 on page 51. The research results indicate motivational drivers for consumers which can potentially increase the rate of adoption of BSSs. A new concept is created to illustrate possible design solutions to strengthen a selection of the consumer’s motivational factors. Additionally, the new concept demonstrates a promising future-oriented scenario for electrical BSSs. The new concept: Breeze aims to postpone or replace car ownership. To conclude, the findings raised in this thesis provide a deeper understanding of the consumers’ perspective on BSSs. The findings suggest what factors are more important to stimulate the rate of adoption. For future research, it is a useful base for a quantitative study to validate consumer’s motivational drivers to use a BSS in the Netherlands. The research findings are also a useful source for a more in-depth research about mobility PSSs in general.
Graduation project
Strategic Product Design
Advisors/Committee Members: Schoormans, Jan (mentor), Tunn, Vivian (graduation committee), Delft University of Technology (degree granting institution).
Subjects/Keywords: Product-Service System; Bike-Sharing System; Sustainable consumption pattern; Diffusion of innovation theory; Motivational drivers
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Record Details
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❌
APA ·
Chicago ·
MLA ·
Vancouver ·
CSE |
Export
to Zotero / EndNote / Reference
Manager
APA (6th Edition):
Bootsma, N. (. (2019). Product-service system adoption: motivational drivers for e-bike sharing. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:dc384e66-5e5f-423c-ab21-546efc0f5f24
Chicago Manual of Style (16th Edition):
Bootsma, Nynke (author). “Product-service system adoption: motivational drivers for e-bike sharing.” 2019. Masters Thesis, Delft University of Technology. Accessed February 28, 2021.
http://resolver.tudelft.nl/uuid:dc384e66-5e5f-423c-ab21-546efc0f5f24.
MLA Handbook (7th Edition):
Bootsma, Nynke (author). “Product-service system adoption: motivational drivers for e-bike sharing.” 2019. Web. 28 Feb 2021.
Vancouver:
Bootsma N(. Product-service system adoption: motivational drivers for e-bike sharing. [Internet] [Masters thesis]. Delft University of Technology; 2019. [cited 2021 Feb 28].
Available from: http://resolver.tudelft.nl/uuid:dc384e66-5e5f-423c-ab21-546efc0f5f24.
Council of Science Editors:
Bootsma N(. Product-service system adoption: motivational drivers for e-bike sharing. [Masters Thesis]. Delft University of Technology; 2019. Available from: http://resolver.tudelft.nl/uuid:dc384e66-5e5f-423c-ab21-546efc0f5f24
28.
Pereira, Veridiana Rotondaro.
Sistema Produto-Serviço - PSS: um estudo do relacionamento entre os fatores motivadores e a estruturação das empresas na integração produto-serviço.
Degree: PhD, Engenharia de Produção, 2012, University of São Paulo
URL: http://www.teses.usp.br/teses/disponiveis/3/3136/tde-19072013-160725/
;
► Cada vez mais as empresas oferecem soluções completas a seus clientes, com parcelas de produto e serviço. Essa mudança na composição do portfólio das organizações…
(more)
▼ Cada vez mais as empresas oferecem soluções completas a seus clientes, com parcelas de produto e serviço. Essa mudança na composição do portfólio das organizações vem ocorrendo por uma série de motivos, sejam relacionados às questões estratégicas, motivados por demandas do cliente, ou ainda, por tendências que visam menores impactos ambientais. Esta tese teve como objetivo identificar se a estruturação das empresas em relação à integração produto-serviço influencia os fatores motivadores para o PSS. A abordagem metodológica foi dividida em pesquisa qualitativa e quantitativa, a primeira para compreender a perspectiva do cliente e a segunda para avaliar os fatores motivadores para a adoção de um sistema produto-serviço (PSS) por prestadores. A pesquisa qualitativa foi realizada por meio de um estudo de caso nos laboratórios de um dos principais hospitais da América Latina. Os dados coletados apresentaram informações importantes sobre questões ambientais e coprodução. Para a pesquisa quantitativa, foi proposto um instrumento de pesquisa, com base em dados extraídos da literatura, para avaliar o construto Fatores Motivadores (FM) e a estruturação das empresas em relação à integração produto-serviço, operacionalizada por meio dos construtos Orientação de Uso do Produto (OUP) e Lógicas de Transição (LT). O instrumento foi submetido à validação de conteúdo e a pesquisa conduzida com média e alta gerência, de 81 empresas de setores distintos. Os dados foram processados e validados por análise fatorial exploratória e técnica de Modelagem de Equações Estruturais com estimação pelo método Partial Least Squares (PLS), utilizando o software SMARTPLS 2.0. O construto Fatores Motivadores desdobrou-se em cinco variáveis latentes de primeira ordem: ambiental, cocriação, coprodução, portfólio e vantagem competitiva. As análises do modelo estrutural mostraram que há relacionamento significativo entre os Fatores Motivadores e as Lógicas de Transição, alterando-se à medida que se transida da lógica Produto-Dominante para a lógica Serviço-Dominante. Dentre as proposições da LT as que se destacaram foram Papel do Cliente, Envolvimento com o Cliente e Determinação e Significado do Valor.
Increasingly companies offer complete solutions to its customers which include products and services. This change in the organizations portfolio has been occurring due to a number of reasons, be it related to strategic issues, or driven by customer demands, or even to low environmental impact trends. This thesis aimed at identifying if companies structure in relation to their product-service integration influences the drivers for product-service systems (PSS) offer. The methodological approach was divided into qualitative and quantitative research, the first to understand the customer\'s perspective and the second to assess the drivers for the adoption of a product-service system (PSS) by providers. The qualitative research was conducted through a case study in the laboratories of one of the major Latin America hospitals. The data collected showed…
Advisors/Committee Members: Carvalho, Marly Monteiro de, Ribeiro, José Luis Duarte.
Subjects/Keywords: Administração de serviços; Integrated Product-Service System (IPS2); Product-Service System (PSS); Produtização; Produtization; Services management; Servitização; Servitization; Sistema Integrado Produto-Serviço (IPS2); Sistema Produto-Serviço (PSS)
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APA (6th Edition):
Pereira, V. R. (2012). Sistema Produto-Serviço - PSS: um estudo do relacionamento entre os fatores motivadores e a estruturação das empresas na integração produto-serviço. (Doctoral Dissertation). University of São Paulo. Retrieved from http://www.teses.usp.br/teses/disponiveis/3/3136/tde-19072013-160725/ ;
Chicago Manual of Style (16th Edition):
Pereira, Veridiana Rotondaro. “Sistema Produto-Serviço - PSS: um estudo do relacionamento entre os fatores motivadores e a estruturação das empresas na integração produto-serviço.” 2012. Doctoral Dissertation, University of São Paulo. Accessed February 28, 2021.
http://www.teses.usp.br/teses/disponiveis/3/3136/tde-19072013-160725/ ;.
MLA Handbook (7th Edition):
Pereira, Veridiana Rotondaro. “Sistema Produto-Serviço - PSS: um estudo do relacionamento entre os fatores motivadores e a estruturação das empresas na integração produto-serviço.” 2012. Web. 28 Feb 2021.
Vancouver:
Pereira VR. Sistema Produto-Serviço - PSS: um estudo do relacionamento entre os fatores motivadores e a estruturação das empresas na integração produto-serviço. [Internet] [Doctoral dissertation]. University of São Paulo; 2012. [cited 2021 Feb 28].
Available from: http://www.teses.usp.br/teses/disponiveis/3/3136/tde-19072013-160725/ ;.
Council of Science Editors:
Pereira VR. Sistema Produto-Serviço - PSS: um estudo do relacionamento entre os fatores motivadores e a estruturação das empresas na integração produto-serviço. [Doctoral Dissertation]. University of São Paulo; 2012. Available from: http://www.teses.usp.br/teses/disponiveis/3/3136/tde-19072013-160725/ ;
Linköping University
29.
Oskarsson, Fredrik.
Supporting servitization via the Internet of Things: the ES provider viewpoint : A case study of the multinational ES provider IFS and its customers.
Degree: Industrial Economics, 2018, Linköping University
URL: http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-148619
► Servitization is a popular term referring to the innovation of an organization’s capabilities and processes to better create mutual value through a shift from…
(more)
▼ Servitization is a popular term referring to the innovation of an organization’s capabilities and processes to better create mutual value through a shift from selling products to selling Product-Service Systems. It is generally regarded as an innovative business model with great potential for smoother revenue streams, higher profit margins and longer, more closely-knit customer relationships. It is seldom easy to reengineer the business model of an entire organization and the servitization concept does not come without risks and uncertainties. One of the biggest changes when servitizing is the ownership of products; it is no longer necessarily the customer who owns the product, but the producer. This entails new uncertainties surrounding the use and care of the product, leaving the provider with a risk because of a lack of information about how the product is being used. The technology Internet of Things (IoT) can potentially solve this problem by enabling a constant remote data flow from the products in use back to the provider. IFS, the company at which the research of this study took place, develops and supplies enterprise systems (ES) such as enterprise resource planning systems (ERP) and can be described as forward-thinking and innovative. The ERP is a central point for any manufacturing firm, governing data and enabling an organization to automate and integrate a comprehensive part of their business processes, and to produce and access information in real time. In order to build functionality which can be referred to as the “best practice”, and to make a profit doing it, ES providers, such as IFS, need to stay in touch with the market and develop attractive applications in line with the general demand. One way to do this is to collaboratively develop functionality together with customers. In recent years, IFS has developed the product IFS IoT Business Connector in such a collaborative way with a number of pioneer customers. The product enables the collection and analysis of IoT data as well as seamless integration into IFS’ other products. This has opened up possibilities to utilize IoT functionality to support a more efficient provision of services, but the continued successful development of the Business Connector in this direction entails several more collaborative ventures into many different industries. To assist in this, we have concretized how IoT can be used to support a servitization process, as well as how the market has realized and adopted this. This has rendered a conceptual model for judging the suitability of a company, based on the readiness to utilize IoT and servitization respectively. We have then presented which types of customers an ES provider should aim to collaborate with for joint development of functionality in the enterprise system, to enable IoT solutions which can support servitization. This is followed by a presentation of a short market review, and the visualization of the market in the model. From this we draw conclusions about the fit and usefulness of the…
Subjects/Keywords: ES provider; servitization; IoT; Internet of Things; Enterprise System; ERP; Enterprise Resource Planning; Product Service System; Integrated Product Service Offering; IPSO; PSS; Computer and Information Sciences; Data- och informationsvetenskap
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APA ·
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APA (6th Edition):
Oskarsson, F. (2018). Supporting servitization via the Internet of Things: the ES provider viewpoint : A case study of the multinational ES provider IFS and its customers. (Thesis). Linköping University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-148619
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Oskarsson, Fredrik. “Supporting servitization via the Internet of Things: the ES provider viewpoint : A case study of the multinational ES provider IFS and its customers.” 2018. Thesis, Linköping University. Accessed February 28, 2021.
http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-148619.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Oskarsson, Fredrik. “Supporting servitization via the Internet of Things: the ES provider viewpoint : A case study of the multinational ES provider IFS and its customers.” 2018. Web. 28 Feb 2021.
Vancouver:
Oskarsson F. Supporting servitization via the Internet of Things: the ES provider viewpoint : A case study of the multinational ES provider IFS and its customers. [Internet] [Thesis]. Linköping University; 2018. [cited 2021 Feb 28].
Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-148619.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Oskarsson F. Supporting servitization via the Internet of Things: the ES provider viewpoint : A case study of the multinational ES provider IFS and its customers. [Thesis]. Linköping University; 2018. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-148619
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
30.
Ferreira, Eduardo Pinheiro Freme.
Considerações sobre o desenvolvimento de produtos com diferencial em serviços.
Degree: Mestrado, Engenharia Mecânica de Projeto de Fabricação, 2008, University of São Paulo
URL: http://www.teses.usp.br/teses/disponiveis/3/3151/tde-13052009-085543/
;
► Este estudo apresenta aspectos relevantes do projeto de desenvolvimento de produto, para produtos que tenham serviços associados com a finalidade de aumento da percepção de…
(more)
▼ Este estudo apresenta aspectos relevantes do projeto de desenvolvimento de produto, para produtos que tenham serviços associados com a finalidade de aumento da percepção de valor. Partiu-se da constatação da realidade de mercado de que cada vez mais as indústrias, tradicionalmente reconhecidas pela qualidade tangível de seus produtos, passam a se preocupar com a associação de serviços a esses produtos. O atendimento das necessidades do consumidor com um sistema composto por bens tangíveis e intangíveis passa a ser um diferencial competitivo. Para se identificar os aspectos relevantes relacionados a serviço em um projeto de desenvolvimento de produto, inicialmente realizou-se a revisão bibliográfica sobre metodologias de desenvolvimento de produtos e serviços, de gestão de projeto e de conceitos relacionados a serviços. Os objetivos desta etapa foram o alinhamento de alguns conceitos relacionados ao trabalho e o conhecimento detalhado de tópicos relacionados ao desenvolvimento de serviços associado a produtos. Após este embasamento teórico, realizaram-se estudos de casos com cinco empresas. O objetivo foi identificar como, na prática, as empresas estão tratando o assunto serviço no desenvolvimento de produtos. Estes estudos de caso foram realizados em indústrias alimentícias que atuam no Brasil. O passo seguinte foi fazer considerações sobre as alterações que devem ser realizadas em estratégia, processos e estrutura para se obter o desenvolvimento de produtos com diferencial de serviços de maneira mais eficiente. A conclusão a que se chegou é que se forem realizadas algumas ações relativas à estratégia da empresa, aos processos relacionados ao desenvolvimento de produto e à estrutura que suporta esses processos, podem ser gerados sistemas compostos por produtos e serviços de destaque no mercado. As ações necessárias para o melhor uso de serviços como diferencial competitivo são descritas e os possíveis impactos nas empresas estudadas são apresentados.
This essay presents aspects of product development, taking into account products with associated services whose end-target is the increase of the product\'s value perception. The study stems from the findings that several industries, traditionally recognized for the quality of their tangible products, have progressively been concerned with the services related to their products. Consequently, the ability to duly cater for the consumer\'s needs with a system composed of tangible and intangible parts becomes a competitive differential. In order to identify relevant aspects related to services in product development, initially it was held a literature review on product and service development methodologies, project management and topics related to services. At this stage, some concepts were defined together with some detailed knowledge concerning development of services associated with products. Following this theoretical basis, case studies were performed with five companies. At this stage the objective was to identify how, in practice, those companies were addressing…
Advisors/Committee Members: Kaminski, Paulo Carlos.
Subjects/Keywords: Desenvolvimento de produtos; Indústrias (serviços); Product development; Product service system (PSS); Produtos (sistemas; serviços); Services at industry
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APA ·
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Manager
APA (6th Edition):
Ferreira, E. P. F. (2008). Considerações sobre o desenvolvimento de produtos com diferencial em serviços. (Masters Thesis). University of São Paulo. Retrieved from http://www.teses.usp.br/teses/disponiveis/3/3151/tde-13052009-085543/ ;
Chicago Manual of Style (16th Edition):
Ferreira, Eduardo Pinheiro Freme. “Considerações sobre o desenvolvimento de produtos com diferencial em serviços.” 2008. Masters Thesis, University of São Paulo. Accessed February 28, 2021.
http://www.teses.usp.br/teses/disponiveis/3/3151/tde-13052009-085543/ ;.
MLA Handbook (7th Edition):
Ferreira, Eduardo Pinheiro Freme. “Considerações sobre o desenvolvimento de produtos com diferencial em serviços.” 2008. Web. 28 Feb 2021.
Vancouver:
Ferreira EPF. Considerações sobre o desenvolvimento de produtos com diferencial em serviços. [Internet] [Masters thesis]. University of São Paulo; 2008. [cited 2021 Feb 28].
Available from: http://www.teses.usp.br/teses/disponiveis/3/3151/tde-13052009-085543/ ;.
Council of Science Editors:
Ferreira EPF. Considerações sobre o desenvolvimento de produtos com diferencial em serviços. [Masters Thesis]. University of São Paulo; 2008. Available from: http://www.teses.usp.br/teses/disponiveis/3/3151/tde-13052009-085543/ ;
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Open Access Theses and Dissertations