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1. Vo Thi, Ngoc Thuy. Rôles de différents moments de l'expérience de service dans la satisfaction globale : Onirology and onirocriticism : anthropological and philosophical approach (views).

Degree: Docteur es, Sciences de gestion, 2012, Aix Marseille Université

Ce travail doctoral a eu pour but de comprendre le rôle dynamique des moments de différentes intensités et valences perçues aux trois périodes d'une expérience de service (début, milieu, fin) sur la satisfaction globale dans le temps. Une revue de la littérature a été effectuée, s'articulant autour de quatre axes de recherche : l'expérience de service, la satisfaction du client, l'évaluation rétrospective d'une séquence temporelle et la mémoire, combinée alternativement à l'étude qualitative. Notre étude empirique comporte deux phases. Tout d'abord, une étude préalable a été réalisée par la méthode expérimentale en laboratoire comprenant 3 sous pré-tests. L'étude a eu pour but d'identifier 12 événements de services qui constituent ensuite une expérience (un festival) composée de trois périodes dont chacune comprend 4 différents événements (4 moments). L'étude principale a traité de ce festival en contexte réel (trois expérimentations, au Vietnam) en manipulant trois dimensions (saillance, valence et position temporelle de l'événement) avec une mesure longitudinale de la satisfaction globale (immédiatement après l'expérience, trois semaines après et six mois plus tard). Les tests des hypothèses sont réalisés à partir d'ANOVA-mesure répétée, d'équations structurelles, et d'analyse de dominance

This doctoral work attempts to understand the dynamic role of different moments within a service experience having different intensities, valences and existing across different service periods (start, middle, and end) on global satisfaction levels within a longitudinal perspective. The literature review which focuses on four streams: service experience, client satisfaction, retrospective evaluation of a temporal sequence, and memorization, was conducted alongside a qualitative study. It was followed by our empirical study which has two phases. The first phase is the preliminary studies in the laboratory wherein 3 pre-tests were conducted in order to identify 12 different moments of a service experience suitable for enactment in the final study as a real life festival. Moreover, the structure of the festival was also selected from the results of these pre-tests. In the second phase, a real life festival (3 different experiments, in Vietnam) was organized and the three dimensions (intensity, valence and temporal position) of the moments were manipulated. Additionally, a longitudinal measurement of global satisfaction (immediately after the festival, 3 weeks after the festival, 6 months after the festival) was taken. The data was subsequently treated with repeated measures ANOVA, structural equation modeling and dominance analysis. Results show differential effect of the moments on global satisfaction over time depending on the different levels of intensity, valence and temporal position

Advisors/Committee Members: Llosa, Sylvie (thesis director).

Subjects/Keywords: Expérience de service; Satisfaction transactionnelle; Evaluation rétrospective; Valence; Intensité; Position temporelle; Etude longitudinale; Théories de la mémoire; Théorie de dissonance cognitive.; Service experience; Transactional satisfaction; Retrospective evaluation; Valence; Intensity; Temporal position; Longitudinal study; Theories of memorization; Cognitive dissonance theory

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Vo Thi, N. T. (2012). Rôles de différents moments de l'expérience de service dans la satisfaction globale : Onirology and onirocriticism : anthropological and philosophical approach (views). (Doctoral Dissertation). Aix Marseille Université. Retrieved from http://www.theses.fr/2012AIXM1031

Chicago Manual of Style (16th Edition):

Vo Thi, Ngoc Thuy. “Rôles de différents moments de l'expérience de service dans la satisfaction globale : Onirology and onirocriticism : anthropological and philosophical approach (views).” 2012. Doctoral Dissertation, Aix Marseille Université. Accessed October 13, 2019. http://www.theses.fr/2012AIXM1031.

MLA Handbook (7th Edition):

Vo Thi, Ngoc Thuy. “Rôles de différents moments de l'expérience de service dans la satisfaction globale : Onirology and onirocriticism : anthropological and philosophical approach (views).” 2012. Web. 13 Oct 2019.

Vancouver:

Vo Thi NT. Rôles de différents moments de l'expérience de service dans la satisfaction globale : Onirology and onirocriticism : anthropological and philosophical approach (views). [Internet] [Doctoral dissertation]. Aix Marseille Université 2012. [cited 2019 Oct 13]. Available from: http://www.theses.fr/2012AIXM1031.

Council of Science Editors:

Vo Thi NT. Rôles de différents moments de l'expérience de service dans la satisfaction globale : Onirology and onirocriticism : anthropological and philosophical approach (views). [Doctoral Dissertation]. Aix Marseille Université 2012. Available from: http://www.theses.fr/2012AIXM1031


EPFL

2. Conti, Géraldine. LHCb Detector Momentum Calibration with the First Year Data and a Performance Study of CP Violation Measurement with the B°s -> J/[Psi][Phi] Decays.

Degree: 2010, EPFL

A new area in particle physics has begun with the start of the Large Hadron Collider (LHC) at CERN at the end of 2009, which collides protons at energies never reached before. To detect the products of the collisions, four main experiments are located around the LHC, among which the LHCb experiment. LHCb has been designed as a single-arm forward spectrometer and is dedicated to measurements of CP violation and rare decays of B hadrons. These searches could also potentially lead to the discovery of phenomena that cannot be described by the model used to date, called the Standard Model. The physics beyond the Standard Model is referred to as New Physics. A measurement of the phase of the Bs0–Bs0 oscillation amplitude with respect to that of the b → c+W- tree decay amplitude, called , is one of the key goals of the LHCb experiment with first data. In the Standard Model, this phase equals –2βs, with βs the smallest angle of the unitary triangle of the CKM matrix relevant to Bs0. The phase is hence predicted to be small, rad. However, possible contributions of New Physics to the Bs0–Bs0 box diagram, such as new particles entering into it, could modify the value from its Standard Model expectation. Due to its very small theoretical uncertainty in the Standard Model, is therefore a very sensitive probe to detect the presence of New Physics. The phase will be measured from a time-dependent angular analysis to Bs0 → J/ψφ events with tagging the initial flavor of the Bs0 mesons. Due to the pseudo-scalar to vector-vector particle nature of the decay, an angular analysis is required to disentangle statistically the CP-even and CP-odd components present in the final state. Already with 2 fb-1 of data taken at the nominal luminosity ℒ = 2·1032 cm2s-1, corresponding to ∼ 117,000 Bs0 → J/ψφ signal events, the LHCb experiment is expected to achieve a statistical uncertainty σ() ≃ 0.03 rad, similar to the value predicted by the Standard Model. On the way to this measurement, we present prospects for the time-dependent angular analysis to Bs0 → J/ψφ events without tagging the initial flavor of the Bs0 mesons. This analysis is less sensitive to , but it has the advantages of being independent of the tagging calibration and less stringent about the proper time resolution, as it does not have to resolve the fast Bs0–Bs0 oscillations. Consequently, it can be applied on first data. Sensitivity results for , but also for the other parameters entering in the analysis are given. In particular, the amplitudes of the CP-even and CP-odd components and the Bs0 meson lifetime can already be measured with a better precision than the latest CDF results (June 2010) with only 0.2 fb-1 of data at nominal luminosity with… Advisors/Committee Members: Nakada, Tatsuya.

Subjects/Keywords: CERN; LHCb; Silicon Tracker; Survey Measurements; Magnetic Field Map; Momentum Calibration; [Kappa]s and [Lambda] Resonances; Bs0->; J/[psi][phi]; CP-Violating Weak Phase; New Physics; Time Dependence; Angular Dependence; Trigger Selection; Angular Acceptances; Untagged Analysis; CERN; LHCb; détecteur de traces au silicium; mesures de position; carte de champ magnétique; calibration de la quantité de mouvement; résonances [Kappa]s et [Lambda]; Bs0->; J/[psi][phi]; phase faible de violation CP; Nouvelle Physique; dépendance temporelle; dépendance angulaire; sélection de déclenchement; acceptances angulaires; analyse sans étiquetage

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Conti, G. (2010). LHCb Detector Momentum Calibration with the First Year Data and a Performance Study of CP Violation Measurement with the B°s -> J/[Psi][Phi] Decays. (Thesis). EPFL. Retrieved from http://infoscience.epfl.ch/record/150551

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Conti, Géraldine. “LHCb Detector Momentum Calibration with the First Year Data and a Performance Study of CP Violation Measurement with the B°s -> J/[Psi][Phi] Decays.” 2010. Thesis, EPFL. Accessed October 13, 2019. http://infoscience.epfl.ch/record/150551.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Conti, Géraldine. “LHCb Detector Momentum Calibration with the First Year Data and a Performance Study of CP Violation Measurement with the B°s -> J/[Psi][Phi] Decays.” 2010. Web. 13 Oct 2019.

Vancouver:

Conti G. LHCb Detector Momentum Calibration with the First Year Data and a Performance Study of CP Violation Measurement with the B°s -> J/[Psi][Phi] Decays. [Internet] [Thesis]. EPFL; 2010. [cited 2019 Oct 13]. Available from: http://infoscience.epfl.ch/record/150551.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Conti G. LHCb Detector Momentum Calibration with the First Year Data and a Performance Study of CP Violation Measurement with the B°s -> J/[Psi][Phi] Decays. [Thesis]. EPFL; 2010. Available from: http://infoscience.epfl.ch/record/150551

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

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