subject:(Performance improvement)

University of Limerick

1. Heavey, Colm. A new approach to customer value improvement through co-leadership, trust and methodology for increased organisational return on investment.

Degree: 2013, University of Limerick

URL: http://hdl.handle.net/10344/7068

►

peer-reviewed

In an era where economic turbulence is constant with many organisations rightsizing to remain competitive, customer value improvement (CVI) is central to organisational strategy.… (more)

▼

peer-reviewed

In an era where economic turbulence is constant with many organisations rightsizing to remain competitive, customer value improvement (CVI) is central to organisational strategy. As a panacea for this customer value improvement or continuous improvement challenge, many excellence frameworks and improvement methodologies have guided organisations to performance improvement since the 1980s. Despite their popularity, numerous authors have reported inadequacies and have made calls for improvement. Consequently, the research aim for this study was to review customer value improvement with a view to developing and validating a new customer value improvement (CVI) framework and to provide deeper knowledge and understanding of customer value improvement for increased organisational return on investment ROI. As part of the first strand of the literature review, a review of the effectiveness of the MBNQA Award and the EFQM Excellence Model was carried out. The second strand reviewed the effectiveness of Six Sigma. The third strand of the research reviewed the role of strategic quality and customer value. Combining these three research strands enabled the researcher to distil the key concepts for customer value improvement. In order to address the research aim, a mixed methodology approach of survey and in-depth interview was used to answer the following questions: Q1. What are the key components of customer value improvement in organisations for increased ROI? Q2. How are these components of customer value improvement connected inside a customer value improvement framework? Q3. What knowledge is required by leaders and improvement specialists for effective adoption of organisational customer value improvement for increased ROI? This doctoral study has made a significant contribution to the theory and practice of customer value improvement research. First, this study has developed and validated a new framework. Second, this study has provided deeper knowledge and understanding for organisational leaders and improvement specialists through work undertaken for three peer reviewed journals. Third, this study has validated (Conti 2011) assertions concerning the inadequecies of the existing excellence frameworks. Fourth, this study has extended the work of Maier (1955) on people performance models by validating a more comprehensive performance model. Finally, the empirical study demonstrates that this new validated CVI framework has practical application in all organisations looking to increase the ROI through customer value improvement.

Advisors/Committee Members: Murphy, Eamonn, Ledwith, Ann.

Subjects/Keywords: customer value improvement (CVI); performance improvement

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APA (6^th Edition):

Heavey, C. (2013). A new approach to customer value improvement through co-leadership, trust and methodology for increased organisational return on investment. (Thesis). University of Limerick. Retrieved from http://hdl.handle.net/10344/7068

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Heavey, Colm. “A new approach to customer value improvement through co-leadership, trust and methodology for increased organisational return on investment.” 2013. Thesis, University of Limerick. Accessed February 28, 2021. http://hdl.handle.net/10344/7068.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Heavey, Colm. “A new approach to customer value improvement through co-leadership, trust and methodology for increased organisational return on investment.” 2013. Web. 28 Feb 2021.

Vancouver:

Heavey C. A new approach to customer value improvement through co-leadership, trust and methodology for increased organisational return on investment. [Internet] [Thesis]. University of Limerick; 2013. [cited 2021 Feb 28]. Available from: http://hdl.handle.net/10344/7068.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Heavey C. A new approach to customer value improvement through co-leadership, trust and methodology for increased organisational return on investment. [Thesis]. University of Limerick; 2013. Available from: http://hdl.handle.net/10344/7068

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Nairobi

2. Wambura, Collins. Service Quality And Performance Improvement In Health Care: A Case Of Kenyatta National Hospital .

Degree: 2016, University of Nairobi

URL: http://hdl.handle.net/11295/99398

► For service organizations to achieve higher performance, quality should never be compromised at all costs. Employing of reliable and a valid instrument of quality measurements… (more)

Subjects/Keywords: Performance Improvement In Health Care

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APA (6^th Edition):

Wambura, C. (2016). Service Quality And Performance Improvement In Health Care: A Case Of Kenyatta National Hospital . (Thesis). University of Nairobi. Retrieved from http://hdl.handle.net/11295/99398

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Wambura, Collins. “Service Quality And Performance Improvement In Health Care: A Case Of Kenyatta National Hospital .” 2016. Thesis, University of Nairobi. Accessed February 28, 2021. http://hdl.handle.net/11295/99398.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Wambura, Collins. “Service Quality And Performance Improvement In Health Care: A Case Of Kenyatta National Hospital .” 2016. Web. 28 Feb 2021.

Vancouver:

Wambura C. Service Quality And Performance Improvement In Health Care: A Case Of Kenyatta National Hospital . [Internet] [Thesis]. University of Nairobi; 2016. [cited 2021 Feb 28]. Available from: http://hdl.handle.net/11295/99398.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Wambura C. Service Quality And Performance Improvement In Health Care: A Case Of Kenyatta National Hospital . [Thesis]. University of Nairobi; 2016. Available from: http://hdl.handle.net/11295/99398

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Colorado State University

3. Barry, Karla. How managers perceive coaching their direct reports for performance improvement: a phenomenological study.

Degree: PhD, Education, 2020, Colorado State University

URL: http://hdl.handle.net/10217/208539

► This study was conducted to discover if coaching direct reports for performance improvement was currently happening in organizations. Using the qualitative interpretative phenomenology analysis methodology,… (more)

Subjects/Keywords: performance improvement; managerial coaching

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APA (6^th Edition):

Barry, K. (2020). How managers perceive coaching their direct reports for performance improvement: a phenomenological study. (Doctoral Dissertation). Colorado State University. Retrieved from http://hdl.handle.net/10217/208539

Chicago Manual of Style (16^th Edition):

Barry, Karla. “How managers perceive coaching their direct reports for performance improvement: a phenomenological study.” 2020. Doctoral Dissertation, Colorado State University. Accessed February 28, 2021. http://hdl.handle.net/10217/208539.

MLA Handbook (7^th Edition):

Barry, Karla. “How managers perceive coaching their direct reports for performance improvement: a phenomenological study.” 2020. Web. 28 Feb 2021.

Vancouver:

Barry K. How managers perceive coaching their direct reports for performance improvement: a phenomenological study. [Internet] [Doctoral dissertation]. Colorado State University; 2020. [cited 2021 Feb 28]. Available from: http://hdl.handle.net/10217/208539.

Council of Science Editors:

Barry K. How managers perceive coaching their direct reports for performance improvement: a phenomenological study. [Doctoral Dissertation]. Colorado State University; 2020. Available from: http://hdl.handle.net/10217/208539

Penn State University

4. Gao, Lin. EXAMINING THE IMPACT OF HUMAN RESOURCE DEVELOPMENT PRACTICES ON PERFORMANCE IMPROVEMENT THROUGH CONTINUOUS IMPROVEMENT AT AN AUTOMOTIVE SUPPLIER IN NORTH AMERICA.

Degree: 2011, Penn State University

URL: https://submit-etda.libraries.psu.edu/catalog/11840

► This study was to examine how Human Resource Development (HRD) practices may impact business performance via Continuous Improvement (CI) activities as a whole, and the… (more)

Subjects/Keywords: Continuous Improvement (CI); Human Resource Development (HRD); Performance Improvement

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Gao, L. (2011). EXAMINING THE IMPACT OF HUMAN RESOURCE DEVELOPMENT PRACTICES ON PERFORMANCE IMPROVEMENT THROUGH CONTINUOUS IMPROVEMENT AT AN AUTOMOTIVE SUPPLIER IN NORTH AMERICA. (Thesis). Penn State University. Retrieved from https://submit-etda.libraries.psu.edu/catalog/11840

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Gao, Lin. “EXAMINING THE IMPACT OF HUMAN RESOURCE DEVELOPMENT PRACTICES ON PERFORMANCE IMPROVEMENT THROUGH CONTINUOUS IMPROVEMENT AT AN AUTOMOTIVE SUPPLIER IN NORTH AMERICA.” 2011. Thesis, Penn State University. Accessed February 28, 2021. https://submit-etda.libraries.psu.edu/catalog/11840.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Gao, Lin. “EXAMINING THE IMPACT OF HUMAN RESOURCE DEVELOPMENT PRACTICES ON PERFORMANCE IMPROVEMENT THROUGH CONTINUOUS IMPROVEMENT AT AN AUTOMOTIVE SUPPLIER IN NORTH AMERICA.” 2011. Web. 28 Feb 2021.

Vancouver:

Gao L. EXAMINING THE IMPACT OF HUMAN RESOURCE DEVELOPMENT PRACTICES ON PERFORMANCE IMPROVEMENT THROUGH CONTINUOUS IMPROVEMENT AT AN AUTOMOTIVE SUPPLIER IN NORTH AMERICA. [Internet] [Thesis]. Penn State University; 2011. [cited 2021 Feb 28]. Available from: https://submit-etda.libraries.psu.edu/catalog/11840.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Gao L. EXAMINING THE IMPACT OF HUMAN RESOURCE DEVELOPMENT PRACTICES ON PERFORMANCE IMPROVEMENT THROUGH CONTINUOUS IMPROVEMENT AT AN AUTOMOTIVE SUPPLIER IN NORTH AMERICA. [Thesis]. Penn State University; 2011. Available from: https://submit-etda.libraries.psu.edu/catalog/11840

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Melbourne

5. Brudan, Aurel. Towards an integrated performance management model: the challenge of linking organisational, operational, individual and personal performance.

Degree: 2017, University of Melbourne

URL: http://hdl.handle.net/11343/216857

► Performance management remains a challenge for many organisations, despite progress made in administrative science research and practice. Utilising an action research approach, this study explored… (more)

Subjects/Keywords: performance management; strategy management; performance improvement; organisational performance; employee performance; personal performance; action research

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Brudan, A. (2017). Towards an integrated performance management model: the challenge of linking organisational, operational, individual and personal performance. (Doctoral Dissertation). University of Melbourne. Retrieved from http://hdl.handle.net/11343/216857

Chicago Manual of Style (16^th Edition):

Brudan, Aurel. “Towards an integrated performance management model: the challenge of linking organisational, operational, individual and personal performance.” 2017. Doctoral Dissertation, University of Melbourne. Accessed February 28, 2021. http://hdl.handle.net/11343/216857.

MLA Handbook (7^th Edition):

Brudan, Aurel. “Towards an integrated performance management model: the challenge of linking organisational, operational, individual and personal performance.” 2017. Web. 28 Feb 2021.

Vancouver:

Brudan A. Towards an integrated performance management model: the challenge of linking organisational, operational, individual and personal performance. [Internet] [Doctoral dissertation]. University of Melbourne; 2017. [cited 2021 Feb 28]. Available from: http://hdl.handle.net/11343/216857.

Council of Science Editors:

Brudan A. Towards an integrated performance management model: the challenge of linking organisational, operational, individual and personal performance. [Doctoral Dissertation]. University of Melbourne; 2017. Available from: http://hdl.handle.net/11343/216857

San Jose State University

6. Sakellarides, Stacy. Effects of Middle Management Support for Improvement on Perceived Organizational Performance Capabilities.

Degree: MS, Psychology, 2012, San Jose State University

URL: https://doi.org/10.31979/etd.k7ef-tffg ; https://scholarworks.sjsu.edu/etd_theses/4170

► Middle management resistance to improvement efforts is one of the most frequently cited barriers to organizational success. There is not much research on the… (more)

Subjects/Keywords: Improvement; Leadership; Middle Management; Organizational Performance; Support

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APA (6^th Edition):

Sakellarides, S. (2012). Effects of Middle Management Support for Improvement on Perceived Organizational Performance Capabilities. (Masters Thesis). San Jose State University. Retrieved from https://doi.org/10.31979/etd.k7ef-tffg ; https://scholarworks.sjsu.edu/etd_theses/4170

Chicago Manual of Style (16^th Edition):

Sakellarides, Stacy. “Effects of Middle Management Support for Improvement on Perceived Organizational Performance Capabilities.” 2012. Masters Thesis, San Jose State University. Accessed February 28, 2021. https://doi.org/10.31979/etd.k7ef-tffg ; https://scholarworks.sjsu.edu/etd_theses/4170.

MLA Handbook (7^th Edition):

Sakellarides, Stacy. “Effects of Middle Management Support for Improvement on Perceived Organizational Performance Capabilities.” 2012. Web. 28 Feb 2021.

Vancouver:

Sakellarides S. Effects of Middle Management Support for Improvement on Perceived Organizational Performance Capabilities. [Internet] [Masters thesis]. San Jose State University; 2012. [cited 2021 Feb 28]. Available from: https://doi.org/10.31979/etd.k7ef-tffg ; https://scholarworks.sjsu.edu/etd_theses/4170.

Council of Science Editors:

Sakellarides S. Effects of Middle Management Support for Improvement on Perceived Organizational Performance Capabilities. [Masters Thesis]. San Jose State University; 2012. Available from: https://doi.org/10.31979/etd.k7ef-tffg ; https://scholarworks.sjsu.edu/etd_theses/4170

Vanderbilt University

7. Wang, Li. Energy Efficiency, Performance Analysis and Multiscale Modelling of Capacitive Deionization.

Degree: PhD, Environmental Engineering, 2019, Vanderbilt University

URL: http://hdl.handle.net/1803/14532

► Capacitive deionization (CDI) is an emerging technology that utilizes the electrical field between two electrodes to remove the ions from the salty waters. The ions… (more)

▼ Capacitive deionization (CDI) is an emerging technology that utilizes the electrical field between two electrodes to remove the ions from the salty waters. The ions are stored in the electrical double layers (EDLs) forming at the interface between the electrode matrix and the aqueous solution. Until now, numerous effort has been devoted to studying the ion transport mechanisms and to fabricating high-performance electrodes. Yet, there lacks a fair evaluation framework and systematic understanding of the dependences among the operational variables. In this dissertation, we start with the thermodynamically reversible cycle to show the ideal operation of CDI, followed by comparing it with the CDI operation in reality to reveal that the energy efficiency of CDI is relatively low. We move on to understanding the energy losses during the charging and discharge steps of CDI. The quantification of the energetic-kinetic tradeoff for CDI demonstrates that the energetic efficiency cannot be divorced from the kinetic efficiency. We then employ the tradeoff curve to evaluate the two commonly used charging method, i.e. constant voltage and constant current, of CDI, and found out that which is better depends on the separation scenarios. In order to reduce the energy consumption, we decrease the impedance of electrode macropores by filling with conductive polyelectrolytes, with which the energy consumption saves up to half of that in membrane CDI. In the last chapter, we model the continuous operation of flow electrode CDI (FCDI) with an equivalent model that considering the flow electrodes as film electrodes rotating around the electrode chamber. The model successfully capture the phenomelogical characteristics of FCDI including effluent concentration, current density and cell voltages. In summary, this dissertation introduces the framework for CDI performance evaluation, and demonstrates the effective direction to improve the performance. Advisors/Committee Members: Peter Pintauro (committee member), Kelsey Hatzell (committee member), George Hornberger (committee member), Alan Bowers (committee member), Shihong Lin (Committee Chair).

Subjects/Keywords: modelling; performance improvement; energy efficiency; Capacitive deionization

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Wang, L. (2019). Energy Efficiency, Performance Analysis and Multiscale Modelling of Capacitive Deionization. (Doctoral Dissertation). Vanderbilt University. Retrieved from http://hdl.handle.net/1803/14532

Chicago Manual of Style (16^th Edition):

Wang, Li. “Energy Efficiency, Performance Analysis and Multiscale Modelling of Capacitive Deionization.” 2019. Doctoral Dissertation, Vanderbilt University. Accessed February 28, 2021. http://hdl.handle.net/1803/14532.

MLA Handbook (7^th Edition):

Wang, Li. “Energy Efficiency, Performance Analysis and Multiscale Modelling of Capacitive Deionization.” 2019. Web. 28 Feb 2021.

Vancouver:

Wang L. Energy Efficiency, Performance Analysis and Multiscale Modelling of Capacitive Deionization. [Internet] [Doctoral dissertation]. Vanderbilt University; 2019. [cited 2021 Feb 28]. Available from: http://hdl.handle.net/1803/14532.

Council of Science Editors:

Wang L. Energy Efficiency, Performance Analysis and Multiscale Modelling of Capacitive Deionization. [Doctoral Dissertation]. Vanderbilt University; 2019. Available from: http://hdl.handle.net/1803/14532

Addis Ababa University

8. DAGMAWIT, TESHOME. THE EFFECTIVENESS OF STAFF PERFORMANCE APPRAISAL IN ETHIO TELECOM .

Degree: 2013, Addis Ababa University

URL: http://etd.aau.edu.et/dspace/handle/123456789/6975

► The main purpose of the study was to explore the effectiveness of performance appraisal in ethio telecom in correlating with staff professional improvement and organizational… (more)

▼ The main purpose of the study was to explore the effectiveness of performance appraisal in ethio telecom in correlating with staff professional improvement and organizational development. In order to achieve the objective of the study, descriptive survey method was employed. The study used questionnaire to collect primary data. Accordingly 182 respondents from 1821 employees working in the six zonal offices were selected using purposive sampling technique .the data gathered through questionnaire were analyzed using both descriptive and inferential statistics mainly frequency, percentage and correlation coefficient respectively. The descriptive study revealed that is unclear performance standards/criteria, lack of ongoing performance feedback, rater’s error in evaluating performance and use of performance appraisal program for administrative purpose only. The inferential study also revealed that there is a strong positive relationship between performance appraisal variables with personal improvement and organizational development particularly appraisal process and procedure. Hence, it is reasonable to conclude that the appraisal process was not clearly communicated before implementation; lack of required skill on the side of the appraiser and the criteria is weak to measure performance highly affected the overall effectiveness of the performance appraisal of ethio teleocm at large and personal development in particular. It is recommended that since appraisal process and procedures are the most significant factors of all the performance appraisal dimensions resulting in personal improvement and organizational development, the management should conduct detailed study and assess critically on performance appraisal process and procedures for it is a starting point in the design of performance appraisal dimensions. Moreover, it is recommended that ethio telecom should device training for it’s appraisers to make them equip with the all the required skill which in turn will avoid problems related with failing to keep file during prior to evaluation periods, giving equivalent ratings to all regardless of their performance and not frequently letting know how employees are doing which impacts and affects both personal improvement and organizational development. Advisors/Committee Members: Ato Melaku Yimam (advisor).

Subjects/Keywords: professional improvement & effectiveness of performance appraisal

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APA (6^th Edition):

DAGMAWIT, T. (2013). THE EFFECTIVENESS OF STAFF PERFORMANCE APPRAISAL IN ETHIO TELECOM . (Thesis). Addis Ababa University. Retrieved from http://etd.aau.edu.et/dspace/handle/123456789/6975

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

DAGMAWIT, TESHOME. “THE EFFECTIVENESS OF STAFF PERFORMANCE APPRAISAL IN ETHIO TELECOM .” 2013. Thesis, Addis Ababa University. Accessed February 28, 2021. http://etd.aau.edu.et/dspace/handle/123456789/6975.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

DAGMAWIT, TESHOME. “THE EFFECTIVENESS OF STAFF PERFORMANCE APPRAISAL IN ETHIO TELECOM .” 2013. Web. 28 Feb 2021.

Vancouver:

DAGMAWIT T. THE EFFECTIVENESS OF STAFF PERFORMANCE APPRAISAL IN ETHIO TELECOM . [Internet] [Thesis]. Addis Ababa University; 2013. [cited 2021 Feb 28]. Available from: http://etd.aau.edu.et/dspace/handle/123456789/6975.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

DAGMAWIT T. THE EFFECTIVENESS OF STAFF PERFORMANCE APPRAISAL IN ETHIO TELECOM . [Thesis]. Addis Ababa University; 2013. Available from: http://etd.aau.edu.et/dspace/handle/123456789/6975

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Edinburgh

9. Collins, Alexander James. Cooperative auto-tuning of parallel skeletons.

Degree: PhD, 2015, University of Edinburgh

URL: http://hdl.handle.net/1842/15791

► Improving program performance through the use of multiple homogeneous processing elements, or cores, is common-place. However, these architectures increase the complexity required at the software… (more)

Subjects/Keywords: 004; performance improvement; parallel programs; cooperative tuning

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APA (6^th Edition):

Collins, A. J. (2015). Cooperative auto-tuning of parallel skeletons. (Doctoral Dissertation). University of Edinburgh. Retrieved from http://hdl.handle.net/1842/15791

Chicago Manual of Style (16^th Edition):

Collins, Alexander James. “Cooperative auto-tuning of parallel skeletons.” 2015. Doctoral Dissertation, University of Edinburgh. Accessed February 28, 2021. http://hdl.handle.net/1842/15791.

MLA Handbook (7^th Edition):

Collins, Alexander James. “Cooperative auto-tuning of parallel skeletons.” 2015. Web. 28 Feb 2021.

Vancouver:

Collins AJ. Cooperative auto-tuning of parallel skeletons. [Internet] [Doctoral dissertation]. University of Edinburgh; 2015. [cited 2021 Feb 28]. Available from: http://hdl.handle.net/1842/15791.

Council of Science Editors:

Collins AJ. Cooperative auto-tuning of parallel skeletons. [Doctoral Dissertation]. University of Edinburgh; 2015. Available from: http://hdl.handle.net/1842/15791

10. Arnius, Isabella. Analys av fördelen med ett tvärfunktionellt digitalt prioriteringsverktyg för förbättringar.

Degree: Design and Engineering, 2016, Mälardalen University

URL: http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-32121

►

Syfte: Att undersöka nyttan med ett digitalt prioriteringsverktyg för förbättringar för stödfunktioner i en tillverkande industri, baserat på prestationsmätetal och kundbehov. Därtill, att undersöka… (more)

▼

Syfte: Att undersöka nyttan med ett digitalt prioriteringsverktyg för förbättringar för stödfunktioner i en tillverkande industri, baserat på prestationsmätetal och kundbehov. Därtill, att undersöka nyttan i att använda OEE som ett övergripande mätetal i ett sådant verktyg samt vilken nytta som finns i att koppla ihop verktyget med daglig styrning om det visualiseras digitalt. Metod och genomförande: För att kunna svara på studiens problemformuleringar har en fallstudie utförts parallellt med en litteraturstudie. Vid litteraturstudien har material inom performance measurement, prioritering av förbättringar och visualisering av förbättringsinformation studerats. Vid fallstudien har observationer och intervjuer använts för att samla data om fallföretagets sätt att arbeta med förbättringar, om OEE med tillhörande aspekter i två utvalda celler och om digitalisering av fallföretagets styrnings- och uppföljningstavlor. Analys har utförts där empiri ställts mot litteratur. Studiens resultat: Genomförandet av studien innebar att fördelar för användandet av ett digitalt prioriteringsverktyg för förbättringar, baserat på prestationsmätetal och behov, kunde presenteras. Detta kunde även göras för ett användande av OEE som ett övergripande mätetal i ett sådant verktyg, en digitalisering av tavlor för daglig styrning samt en sammankoppling mellan en digital daglig styrning och ett prioriteringsverktyg för förbättringar. Övergripande fördelar som kunde hittas för dessa tre delar var att prioriteringsverktyget kan öka sannolikheten för att kunna ge ett högre kundvärde, OEE kan ge både övergripande och detaljerad hjälp att prioritera förbättringsarbeten och en digital visualisering av daglig styrning samt en sammankoppling av det till ett prioriteringsverktyg kan underlätta prioritering av förbättringar. Rekommendationer: För att uppnå bättre resultat vid en vidare studie föreslås att en modell av ett digitalt prioriteringsverktyg för förbättringar konstrueras och testas med stödfunktioner för att tydligare se verktygets nytta, att benchmarking görs av digitala prioriteringsverktyg för att bättre klargöra just den digitala nyttan av ett prioriteringsverktyg samt att en modell av en digital styrnings- och uppföljningstavla konstrueras för att jämföra fördelar och nackdelar mellan fysik och digital tavla

Purpose: To explore the benefits of a digital prioritisation tool for improvements, for support functions in a manufacturing industry, based on performance measurements and costumer needs. Additionally, to examine the benefits of using OEE as an overall measurement for such a tool, and the available benefits of connecting said tool with daily management if it were to be visualised digitally. Methodology: In order to elucidate and attempt to solve the formulated problems of the study, a case study has been carried out in parallel with a literature study. During the literature study, material within…

Subjects/Keywords: Performance measurement; OEE; prioritizing; improvement; visual & manufacturing

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APA (6^th Edition):

Arnius, I. (2016). Analys av fördelen med ett tvärfunktionellt digitalt prioriteringsverktyg för förbättringar. (Thesis). Mälardalen University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-32121

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Arnius, Isabella. “Analys av fördelen med ett tvärfunktionellt digitalt prioriteringsverktyg för förbättringar.” 2016. Thesis, Mälardalen University. Accessed February 28, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-32121.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Arnius, Isabella. “Analys av fördelen med ett tvärfunktionellt digitalt prioriteringsverktyg för förbättringar.” 2016. Web. 28 Feb 2021.

Vancouver:

Arnius I. Analys av fördelen med ett tvärfunktionellt digitalt prioriteringsverktyg för förbättringar. [Internet] [Thesis]. Mälardalen University; 2016. [cited 2021 Feb 28]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-32121.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Arnius I. Analys av fördelen med ett tvärfunktionellt digitalt prioriteringsverktyg för förbättringar. [Thesis]. Mälardalen University; 2016. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-32121

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

RMIT University

11. Nicholds, B. An engineering approach to risk assessment of project improvement.

Degree: 2015, RMIT University

URL: http://researchbank.rmit.edu.au/view/rmit:161479

► A review of the research literature and observations obtained from personal professional experience in process improvement indicate process improvement success is not guaranteed and there… (more)

▼ A review of the research literature and observations obtained from personal professional experience in process improvement indicate process improvement success is not guaranteed and there are many factors that conspire to push improvement initiatives toward failure. Indications are that process improvement failure rates in manufacturing environments are high and that performance gains attained struggle to be sustained over time. The same mistakes appear to occur repeatedly and it would appear at first glance that manufacturing organisations on the whole are slow and ineffective learners. However often before undertaking a course of education it is first necessary to understand that an entity, either person or organisation, has a knowledge gap that would be beneficial to close. It is difficult to take action on risks inhibiting the likelihood of success if that organisation is oblivious to the existence of these risks. A further problem occurs when organisations attempt process improvement and set performance targets which in practice the organisation has little chance of achieving. In these circumstances personnel involved may experience frustration and discontent when improvements initiatives continually flounder and as a result avoid further participation at all costs. This situation is not inevitable and is avoidable. A risk assessment method has been developed in this research with the aim of providing manufacturing organisations in particular with knowledge they require to increase their probability of success in process improvement projects. The method provides knowledge the organisation requires of the capability areas they need to strengthen and guidance on areas to tackle first. From data collected on the state of the manufacturing improvement system the risk assessment model provides an estimate of the probability of success or odds of achieving defined performance targets. Access to this quantitative probability of success predictions for future performance allows a more realistic matching of performance gain expectation to the capability of achieving that gain. Use of the new developed risk assessment method provides therefore a benefit to manufacturing industry by better matching improvement expectations to existing capability to achieve them. New variables and functions have been developed as components of the innovative risk assessment model. The ‘performance effectiveness’ variable kP is a new measure of the effort applicable to obtain a level of performance gain. The new function P vs kP matches performance gain to the effort required to attain that gain based on characteristics of the specific process improvement project. The function kP vs SC specifies the range of effort kP an organisation can apply to an improvement based on their level of improvement capability defined as the ‘capability score’ SC. Integration of these functions provides a quantitative estimate of the probability of success in attaining a desired performance target. As a result…

Subjects/Keywords: Fields of Research; Risk assessment; Performance improvement; Process improvement; Change management; Project prioritization; Performance effectiveness

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Nicholds, B. (2015). An engineering approach to risk assessment of project improvement. (Thesis). RMIT University. Retrieved from http://researchbank.rmit.edu.au/view/rmit:161479

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Nicholds, B. “An engineering approach to risk assessment of project improvement.” 2015. Thesis, RMIT University. Accessed February 28, 2021. http://researchbank.rmit.edu.au/view/rmit:161479.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Nicholds, B. “An engineering approach to risk assessment of project improvement.” 2015. Web. 28 Feb 2021.

Vancouver:

Nicholds B. An engineering approach to risk assessment of project improvement. [Internet] [Thesis]. RMIT University; 2015. [cited 2021 Feb 28]. Available from: http://researchbank.rmit.edu.au/view/rmit:161479.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Nicholds B. An engineering approach to risk assessment of project improvement. [Thesis]. RMIT University; 2015. Available from: http://researchbank.rmit.edu.au/view/rmit:161479

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

North Carolina State University

12. Allen, Ronald Maurice. Performance Measurement of Textile and Apparel Supply Chains in Developing Countries.

Degree: PhD, Textile Technology Management, 2010, North Carolina State University

URL: http://www.lib.ncsu.edu/resolver/1840.16/6200

► This research examined performance measurement of textile and apparel supply chains in developing countries. The research utilized a two-phase, mixed methods research design. The first… (more)

Subjects/Keywords: supply chain; performance metrics; performance improvement; apparel; textile

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APA (6^th Edition):

Allen, R. M. (2010). Performance Measurement of Textile and Apparel Supply Chains in Developing Countries. (Doctoral Dissertation). North Carolina State University. Retrieved from http://www.lib.ncsu.edu/resolver/1840.16/6200

Chicago Manual of Style (16^th Edition):

Allen, Ronald Maurice. “Performance Measurement of Textile and Apparel Supply Chains in Developing Countries.” 2010. Doctoral Dissertation, North Carolina State University. Accessed February 28, 2021. http://www.lib.ncsu.edu/resolver/1840.16/6200.

MLA Handbook (7^th Edition):

Allen, Ronald Maurice. “Performance Measurement of Textile and Apparel Supply Chains in Developing Countries.” 2010. Web. 28 Feb 2021.

Vancouver:

Allen RM. Performance Measurement of Textile and Apparel Supply Chains in Developing Countries. [Internet] [Doctoral dissertation]. North Carolina State University; 2010. [cited 2021 Feb 28]. Available from: http://www.lib.ncsu.edu/resolver/1840.16/6200.

Council of Science Editors:

Allen RM. Performance Measurement of Textile and Apparel Supply Chains in Developing Countries. [Doctoral Dissertation]. North Carolina State University; 2010. Available from: http://www.lib.ncsu.edu/resolver/1840.16/6200

Arizona State University

13. Shirey, William T. Application of Lean Six Sigma to Improve Service in Healthcare Facilities Management: A Case Study.

Degree: Construction, 2017, Arizona State University

URL: http://repository.asu.edu/items/44108

► The purpose of this paper is to present a case study on the application of the Lean Six Sigma (LSS) quality improvement methodology and tools… (more)

Subjects/Keywords: Management; Continuous Improvement; Facilities Management; Lean Six Sigma; Maintenance; Performance Measurement; Quality Improvement

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APA (6^th Edition):

Shirey, W. T. (2017). Application of Lean Six Sigma to Improve Service in Healthcare Facilities Management: A Case Study. (Masters Thesis). Arizona State University. Retrieved from http://repository.asu.edu/items/44108

Chicago Manual of Style (16^th Edition):

Shirey, William T. “Application of Lean Six Sigma to Improve Service in Healthcare Facilities Management: A Case Study.” 2017. Masters Thesis, Arizona State University. Accessed February 28, 2021. http://repository.asu.edu/items/44108.

MLA Handbook (7^th Edition):

Shirey, William T. “Application of Lean Six Sigma to Improve Service in Healthcare Facilities Management: A Case Study.” 2017. Web. 28 Feb 2021.

Vancouver:

Shirey WT. Application of Lean Six Sigma to Improve Service in Healthcare Facilities Management: A Case Study. [Internet] [Masters thesis]. Arizona State University; 2017. [cited 2021 Feb 28]. Available from: http://repository.asu.edu/items/44108.

Council of Science Editors:

Shirey WT. Application of Lean Six Sigma to Improve Service in Healthcare Facilities Management: A Case Study. [Masters Thesis]. Arizona State University; 2017. Available from: http://repository.asu.edu/items/44108

Brno University of Technology

14. Obšilová, Lucie. Hodnocení výkonnosti vybrané obchodní korporace s využitím modelu Start: Performance Evaluation of a Selected Business Corporation Using the Start Model.

Degree: 2020, Brno University of Technology

URL: http://hdl.handle.net/11012/192126

► The diploma thesis is focused on the evaluation of the performance of a selected company using the START Model. The introductory part is dedicaded to… (more)

Subjects/Keywords: Výkonnost; měření výkonnosti; sebehodnocení; zlepšování; Model START; Performance; performance measurement; self-assessment; improvement; START model

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Obšilová, L. (2020). Hodnocení výkonnosti vybrané obchodní korporace s využitím modelu Start: Performance Evaluation of a Selected Business Corporation Using the Start Model. (Thesis). Brno University of Technology. Retrieved from http://hdl.handle.net/11012/192126

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Obšilová, Lucie. “Hodnocení výkonnosti vybrané obchodní korporace s využitím modelu Start: Performance Evaluation of a Selected Business Corporation Using the Start Model.” 2020. Thesis, Brno University of Technology. Accessed February 28, 2021. http://hdl.handle.net/11012/192126.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Obšilová, Lucie. “Hodnocení výkonnosti vybrané obchodní korporace s využitím modelu Start: Performance Evaluation of a Selected Business Corporation Using the Start Model.” 2020. Web. 28 Feb 2021.

Vancouver:

Obšilová L. Hodnocení výkonnosti vybrané obchodní korporace s využitím modelu Start: Performance Evaluation of a Selected Business Corporation Using the Start Model. [Internet] [Thesis]. Brno University of Technology; 2020. [cited 2021 Feb 28]. Available from: http://hdl.handle.net/11012/192126.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Obšilová L. Hodnocení výkonnosti vybrané obchodní korporace s využitím modelu Start: Performance Evaluation of a Selected Business Corporation Using the Start Model. [Thesis]. Brno University of Technology; 2020. Available from: http://hdl.handle.net/11012/192126

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Tasmania

15. Pittman, EMS. A hospital hive mind? : A critical realist analysis of a high performing hospital.

Degree: 2020, University of Tasmania

URL: https://eprints.utas.edu.au/35131/1/Pittman_whole_thesis.pdf ; Pittman, EMS ORCID: 0000-0002-0869-4647 <https://orcid.org/0000-0002-0869-4647> 2020 , 'A hospital hive mind? : A critical realist analysis of a high performing hospital', PhD thesis, University of Tasmania.

► In the context of rising demand for health care, growing clinical complexity, and increasing rates of medical intervention, hospitals and health systems around the world… (more)

▼ In the context of rising demand for health care, growing clinical complexity, and increasing rates of medical intervention, hospitals and health systems around the world are under strain. As pressures on health systems grow, aspects of performance failure are progressively revealed and compounded. Health services, ‘…perceived to be inaccessible, disease-oriented, inflexible, disjointed, error-prone, and inconsistent, and to be delivered by overworked, unmotivated staff’ (Greenhalgh et al. 2009), are not easily improved. This thesis sought to examine public hospital performance and the ways in which hospital performance may be improved, by conducting an in-depth case study of Alfred Health, a high-performing hospital network, located in Melbourne, Australia. Although there is a reasonable volume of research and scholarly writing on the topic of hospital performance and performance improvement, the state of knowledge is poor. Theoretical understandings are often criticised as rudimentary and overly-simplistic, and empirical evidence is highly contested and largely inconclusive. Two literature reviews informed the development of research aims and questions for this study. The first review surveyed the entire spectrum of theories and explanations of relevance to hospital performance, and the second assessed the state of empirical evidence in support of those theories. A key finding of the two reviews was that the literature on hospital performance tends to be deeply splintered along disciplinary and theoretical lines. As scholars have sought to test the veracity of one isolated explanation for hospital performance (e.g. a funding instrument, or a policy change, or organisational structure, or leadership, or a particular improvement strategy) they have generally missed the significance of the dynamic interactions between each of these elements at play. As suggested here, there is little utility in understanding one or more organisational elements (splinters) deeply, without also understanding how altering those elements might influence the entire ecology of the system. This study, therefore, was designed to both deepen and broaden knowledge and understanding of public hospital performance and performance improvement. Adopting a critical realist perspective, the research was driven by an overarching pragmatic goal to contribute to public benefit as much as to contribute to the academic corpus. In particular, the study aimed to explore how and explain why various environmental, organisational and strategic factors came to influence the performance trajectory of Alfred Health, a hospital network that appeared to have consistently improved performance over several decades. Two research questions guided the in-depth case study: 1. What were the key contextual conditions and organisational factors that gave rise to Alfred Health’s trajectory of high performance and sustained performance improvement? 2. How and why did these key contextual conditions and organisational factors come together to produce this result? …

Subjects/Keywords: hospital performance; hospital performance improvement; organisation theory; critical realism; complexity theory; contextual research

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APA (6^th Edition):

Pittman, E. (2020). A hospital hive mind? : A critical realist analysis of a high performing hospital. (Thesis). University of Tasmania. Retrieved from https://eprints.utas.edu.au/35131/1/Pittman_whole_thesis.pdf ; Pittman, EMS ORCID: 0000-0002-0869-4647 <https://orcid.org/0000-0002-0869-4647> 2020 , 'A hospital hive mind? : A critical realist analysis of a high performing hospital', PhD thesis, University of Tasmania.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Pittman, EMS. “A hospital hive mind? : A critical realist analysis of a high performing hospital.” 2020. Thesis, University of Tasmania. Accessed February 28, 2021. https://eprints.utas.edu.au/35131/1/Pittman_whole_thesis.pdf ; Pittman, EMS ORCID: 0000-0002-0869-4647 <https://orcid.org/0000-0002-0869-4647> 2020 , 'A hospital hive mind? : A critical realist analysis of a high performing hospital', PhD thesis, University of Tasmania..

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Pittman, EMS. “A hospital hive mind? : A critical realist analysis of a high performing hospital.” 2020. Web. 28 Feb 2021.

Vancouver:

Pittman E. A hospital hive mind? : A critical realist analysis of a high performing hospital. [Internet] [Thesis]. University of Tasmania; 2020. [cited 2021 Feb 28]. Available from: https://eprints.utas.edu.au/35131/1/Pittman_whole_thesis.pdf ; Pittman, EMS ORCID: 0000-0002-0869-4647 <https://orcid.org/0000-0002-0869-4647> 2020 , 'A hospital hive mind? : A critical realist analysis of a high performing hospital', PhD thesis, University of Tasmania..

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Pittman E. A hospital hive mind? : A critical realist analysis of a high performing hospital. [Thesis]. University of Tasmania; 2020. Available from: https://eprints.utas.edu.au/35131/1/Pittman_whole_thesis.pdf ; Pittman, EMS ORCID: 0000-0002-0869-4647 <https://orcid.org/0000-0002-0869-4647> 2020 , 'A hospital hive mind? : A critical realist analysis of a high performing hospital', PhD thesis, University of Tasmania.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Illinois – Urbana-Champaign

16. La Londe, Priya Goel. Incentives in the classroom: performance-based compensation implementation and impact in high performing schools in Shanghai, China.

Degree: PhD, Ed Organization and Leadership, 2017, University of Illinois – Urbana-Champaign

URL: http://hdl.handle.net/2142/97586

► Performance-based compensation is gaining traction in the education systems of countries that lead in the world economy and in comparative international assessments of student achievement.… (more)

▼ Performance-based compensation is gaining traction in the education systems of countries that lead in the world economy and in comparative international assessments of student achievement. Longstanding and contemporary debates in educational policy and research question the potential of this incentivist policy to improve teaching. Some scholars warn that decades of experimental research have found bonuses yield little or no improvement in various measures of teaching quality and student achievement. Yet, policymakers and performance-pay advocates maintain that financial bonuses will lead to better teaching, student learning, and educational markets. As PBC persists, we remain unaware of how financial bonuses are enacted and shape teaching. To better understand how financial bonuses shape teaching, recent qualitative research has investigated exactly how performance-based compensation unfolds inside of complex school settings. Building on this emerging scholarship, this research examined the implementation of merit pay and its effects on teaching from the perspectives of teachers at School M1, a high performing elementary school in Shanghai. Those who aspire for high ranks in comparative international assessments and other proxies of global economic leadership are turning to regions such as Shanghai for lessons on “what works.” Shanghai thus provided the opportunity to investigate incentivism in a system that has gained global influence yet whose policies and corresponding practices remain understudied. A principal and 20 teachers were interviewed, and a range of policy documents were collected in This qualitative case study. Data were coded according to theory on incentivism, policy enactment, and teacher development. Responses were then further analyzed to determine recurring themes and patterns. I find that state and national policymakers and the M1 Principal intended for PBC to improve teaching quality. However, the M1 teacher participants perceived bonuses were intended to augment base pay, compensate teachers for their existing effort, and to provoke teachers to exert additional effort. Teachers had little understanding of merit pay implementation processes. While merit pay did not erode teacher relationships, and norms of respect and deference to authority guided teachers’ silence on and acceptance of the policy and shaped their participation in policy enactment. They perceived high expectancy, low instrumentality and valence, and they held mixed views on fairness. The majority of teachers suggested their sense of motivation and self-efficacy was driven by a sense of personal responsibility for collective good and by public displays of recognition from their peers and superiors. Teachers suggested that social relationships, professional community, and trust were more efficacious ways to get to improved teacher quality. Overall, teachers perceived bonuses neither inspired instructional improvement compelled their low performing peers to leave the school or the profession. Advocates suggest bonuses… Advisors/Committee Members: Lubienski, Christopher A (advisor), Welton, Anjale D (Committee Chair), Greene, Jennifer C (committee member), McCarthy, Cameron (committee member).

Subjects/Keywords: Performance-based compensation; Merit pay; Performance-pay global education policy; Shanghai; Teaching improvement

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APA (6^th Edition):

La Londe, P. G. (2017). Incentives in the classroom: performance-based compensation implementation and impact in high performing schools in Shanghai, China. (Doctoral Dissertation). University of Illinois – Urbana-Champaign. Retrieved from http://hdl.handle.net/2142/97586

Chicago Manual of Style (16^th Edition):

La Londe, Priya Goel. “Incentives in the classroom: performance-based compensation implementation and impact in high performing schools in Shanghai, China.” 2017. Doctoral Dissertation, University of Illinois – Urbana-Champaign. Accessed February 28, 2021. http://hdl.handle.net/2142/97586.

MLA Handbook (7^th Edition):

La Londe, Priya Goel. “Incentives in the classroom: performance-based compensation implementation and impact in high performing schools in Shanghai, China.” 2017. Web. 28 Feb 2021.

Vancouver:

La Londe PG. Incentives in the classroom: performance-based compensation implementation and impact in high performing schools in Shanghai, China. [Internet] [Doctoral dissertation]. University of Illinois – Urbana-Champaign; 2017. [cited 2021 Feb 28]. Available from: http://hdl.handle.net/2142/97586.

Council of Science Editors:

La Londe PG. Incentives in the classroom: performance-based compensation implementation and impact in high performing schools in Shanghai, China. [Doctoral Dissertation]. University of Illinois – Urbana-Champaign; 2017. Available from: http://hdl.handle.net/2142/97586

17. Silva, João Pedro Cardoso Ferreira da. Melhoria no processo de vendas na empresa bombas Grundfos Portugal S.A.

Degree: 2014, Instituto Politécnico do Porto

URL: http://www.rcaap.pt/detail.jsp?id=oai:recipp.ipp.pt:10400.22/5835

►

A situação económica instável vivida atualmente, aliada à crescente agressividade concorrencial obriga as organizações a evoluírem continuamente, melhorando a sua forma de trabalhar e de… (more)

Subjects/Keywords: Qualidade; Desperdícios; Melhoria; Desempenho; Quality; Waste; Improvement; Performance

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APA (6^th Edition):

Silva, J. P. C. F. d. (2014). Melhoria no processo de vendas na empresa bombas Grundfos Portugal S.A. (Thesis). Instituto Politécnico do Porto. Retrieved from http://www.rcaap.pt/detail.jsp?id=oai:recipp.ipp.pt:10400.22/5835

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Silva, João Pedro Cardoso Ferreira da. “Melhoria no processo de vendas na empresa bombas Grundfos Portugal S.A.” 2014. Thesis, Instituto Politécnico do Porto. Accessed February 28, 2021. http://www.rcaap.pt/detail.jsp?id=oai:recipp.ipp.pt:10400.22/5835.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Silva, João Pedro Cardoso Ferreira da. “Melhoria no processo de vendas na empresa bombas Grundfos Portugal S.A.” 2014. Web. 28 Feb 2021.

Vancouver:

Silva JPCFd. Melhoria no processo de vendas na empresa bombas Grundfos Portugal S.A. [Internet] [Thesis]. Instituto Politécnico do Porto; 2014. [cited 2021 Feb 28]. Available from: http://www.rcaap.pt/detail.jsp?id=oai:recipp.ipp.pt:10400.22/5835.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Silva JPCFd. Melhoria no processo de vendas na empresa bombas Grundfos Portugal S.A. [Thesis]. Instituto Politécnico do Porto; 2014. Available from: http://www.rcaap.pt/detail.jsp?id=oai:recipp.ipp.pt:10400.22/5835

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Technical University of Lisbon

18. Rosa, Tito José Mota. Gestão de desempenho num conservatório de música.

Degree: 2013, Technical University of Lisbon

URL: http://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/11062

►

Mestrado em Gestão e Estratégia Industrial

A gestão do desempenho começa a ser cada vez mais um ponto importantíssimo para não só ter uma boa… (more)

▼

Mestrado em Gestão e Estratégia Industrial

A gestão do desempenho começa a ser cada vez mais um ponto importantíssimo para não só ter uma boa gestão como um bom funcionamento da instituição, com a agravante da crise económica que hoje se vive. A implementação de programas de gestão de desempenho nem sempre é fácil pois muitos dos trabalhadores têm medo de ser avaliados pondo assim um travão a esses programas, ou mesmo o fraco envolvimento da gestão no processo. Mas quando bem executada a gestão de desempenho traz benefícios a nível organizacional, para os trabalhadores, poupa tempo e reduz conflitos. Este estudo teve como principal objectivo ajudar um conservatório a melhorar a sua gestão do desempenho e para isso foi usada uma metodologia qualitativa e quantitativa através de um questionário feito aos alunos, pais e trabalhadores do conservatório. No total a amostra é formada por 81 alunos, 25 trabalhadores e 60 pais, tendo assim um total de 166 questionários. Deste estudo conclui-se que o ponto mais forte da escola é o ensino onde estão englobados também os professores, sendo que o ponto mais fraco são as instalações. Foi concluído também que a gestão de desempenho na escola está ainda mal desenvolvida como dito na literatura, mas com indícios de melhoria e vontade de mudar.

Performance management begins to be an increasingly important point not only to have a good management, but to have a good functioning of the institution as well, with the aggravation of the economic crisis we are experiencing today. The implementation of performance management programs is not always easy because many workers are afraid of being evaluated thus putting a stop to these programs, or even the weak management involvement in the process. But when well executed performance management benefits at the organizational level, for workers, saves time and reduces conflicts. This study's main objective was to help a conservatory to improve their performance management and for this was used a qualitative and quantitative methodology through a questionnaire from students, parents and employees of the conservatory. In total, the sample consists of 81 students, 25 workers and 60 parents, therefore having a total of 166 questionnaires. This study can be concluded that the strongest point of the school is teaching where teachers are also encompassed, being the facilities the weakest point. It was also concluded that the management performance of the school is still poorly developed as stated in the literature, but with signs of improvement and willingness to change.

Advisors/Committee Members: Sarrico, Cláudia S..

Subjects/Keywords: Escolas; Conservatório; Gestão do desempenho; melhoria; Schools; Conservatory; Performance management; improvement

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APA (6^th Edition):

Rosa, T. J. M. (2013). Gestão de desempenho num conservatório de música. (Thesis). Technical University of Lisbon. Retrieved from http://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/11062

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Rosa, Tito José Mota. “Gestão de desempenho num conservatório de música.” 2013. Thesis, Technical University of Lisbon. Accessed February 28, 2021. http://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/11062.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Rosa, Tito José Mota. “Gestão de desempenho num conservatório de música.” 2013. Web. 28 Feb 2021.

Vancouver:

Rosa TJM. Gestão de desempenho num conservatório de música. [Internet] [Thesis]. Technical University of Lisbon; 2013. [cited 2021 Feb 28]. Available from: http://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/11062.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Rosa TJM. Gestão de desempenho num conservatório de música. [Thesis]. Technical University of Lisbon; 2013. Available from: http://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/11062

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

San Jose State University

19. Guenther, Krystle Irene. Learning Lean To Lead.

Degree: DNP, Nursing, 2020, San Jose State University

URL: https://scholarworks.sjsu.edu/etd_doctoral/127

► This project sought to see if training frontline nurses and physicians together in Lean methodology improved collaboration between the two disciplines while giving them… (more)

Subjects/Keywords: Lean; Performance Improvement; Nurse Physician Collaboration; Nursing Administration

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APA (6^th Edition):

Guenther, K. I. (2020). Learning Lean To Lead. (Thesis). San Jose State University. Retrieved from https://scholarworks.sjsu.edu/etd_doctoral/127

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Guenther, Krystle Irene. “Learning Lean To Lead.” 2020. Thesis, San Jose State University. Accessed February 28, 2021. https://scholarworks.sjsu.edu/etd_doctoral/127.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Guenther, Krystle Irene. “Learning Lean To Lead.” 2020. Web. 28 Feb 2021.

Vancouver:

Guenther KI. Learning Lean To Lead. [Internet] [Thesis]. San Jose State University; 2020. [cited 2021 Feb 28]. Available from: https://scholarworks.sjsu.edu/etd_doctoral/127.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Guenther KI. Learning Lean To Lead. [Thesis]. San Jose State University; 2020. Available from: https://scholarworks.sjsu.edu/etd_doctoral/127

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

20. Quinello, Robson. Inovação e melhoria nas facilidades e desempenho operacional.

Degree: PhD, Administração, 2010, University of São Paulo

URL: http://www.teses.usp.br/teses/disponiveis/12/12139/tde-30112010-162845/ ;

► Diversos autores apontam a inovação como uma atividade crítica para todas as empresas inseridas num contexto concorrencial, pois ela orienta a estratégica da empresa, direciona… (more)

▼ Diversos autores apontam a inovação como uma atividade crítica para todas as empresas inseridas num contexto concorrencial, pois ela orienta a estratégica da empresa, direciona a alocação de recursos e influencia os indicadores de desempenho. Como os altos investimentos em P&D não são suficientes para assegurar o sucesso de seus produtos, o diferencial competitivo das organizações não estaria relacionado apenas às grandes diferenças de conhecimento tecnológico, mas a maneira como cada uma delas aperfeiçoa os seus processos internos para implementar um novo produto. Esta condição reforça o papel das áreas funcionais periféricas, na construção de um ambiente inovador, não apenas modificando o desempenho da organização, mas também o impulsionando. Mas como será a participação dessas áreas, por exemplo, as de facilidades (termo traduzido do anglo-saxão facilities management), que estão fora do eixo tradicional de P&D, nesse ambiente inovador? Elas inovam? Como suas inovações afetam o desempenho das empresas? O objeto de estudo da tese consistiu na caracterização das inovações e melhorias em facilidades e os impactos no desempenho das organizações. A hipótese principal foi que as inovações em facilidades afetariam diretamente a eficiência operacional e esta, por sua vez, os desempenhos financeiros, ou seja, as inovações em facilidades seriam intermediárias na obtenção dos resultados das operações. A pesquisa foi descritiva-relacional, quantitativa e qualitativa, utilizando triangulação metodológica. Os resultados foram obtidos por meio de casos coletados em campo durante a fase empírica, estudo de caso único e por questionários semiestruturados. Foram inquiridos 163 profissionais da área e analisadas 220 mudanças técnicas e organizacionais em facilidades, entre os anos de 2007 e 2010. Esperou-se com essa tese aprofundar os estudos da dinâmica das inovações e melhorias em facilidades; estender a teoria da inovação por meio da investigação das em facilidades e avançar na discussão do papel delas no desempenho organizacional, dando um novo significado à gestão de facilidades dentro da área de Operações. Os resultados da tese apontaram que as mudanças técnicas e organizacionais nas facilidades constituem melhorias e inovações que impactam principalmente os fatores de eficiência operacional - produtividade e meio ambiente e, indiretamente, os financeiros - lucro. Todavia, numa análise fatorial, pode-se notar a formação de conglomerados específicos chamados aqui de inovações e melhorias em facilidades para apoio à produtividade, sustentabilidade, qualidade e rentabilidade. Esses grupos indicam que as melhorias e inovações geradas em facilidades são oriundas de intensa relação entre parceiros, busca contínua pela redução de custos e aumento do ciclo de vida dos ativos e das infraestruturas de apoio das organizações. Constataram-se diferenças na composição, na dinâmica e no propósito dessas inovações e melhorias, revelando assim que as estratégias e gestões para o desenvolvimento e implantação dessas mudanças, nesses ambientes,… Advisors/Committee Members: Nascimento, Paulo Tromboni de Souza.

Subjects/Keywords: Ambiente organizacional; Continuous improvement; Criatividade; Desempenho organizacional; Facilities; Innovation; Operational performance

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Quinello, R. (2010). Inovação e melhoria nas facilidades e desempenho operacional. (Doctoral Dissertation). University of São Paulo. Retrieved from http://www.teses.usp.br/teses/disponiveis/12/12139/tde-30112010-162845/ ;

Chicago Manual of Style (16^th Edition):

Quinello, Robson. “Inovação e melhoria nas facilidades e desempenho operacional.” 2010. Doctoral Dissertation, University of São Paulo. Accessed February 28, 2021. http://www.teses.usp.br/teses/disponiveis/12/12139/tde-30112010-162845/ ;.

MLA Handbook (7^th Edition):

Quinello, Robson. “Inovação e melhoria nas facilidades e desempenho operacional.” 2010. Web. 28 Feb 2021.

Vancouver:

Quinello R. Inovação e melhoria nas facilidades e desempenho operacional. [Internet] [Doctoral dissertation]. University of São Paulo; 2010. [cited 2021 Feb 28]. Available from: http://www.teses.usp.br/teses/disponiveis/12/12139/tde-30112010-162845/ ;.

Council of Science Editors:

Quinello R. Inovação e melhoria nas facilidades e desempenho operacional. [Doctoral Dissertation]. University of São Paulo; 2010. Available from: http://www.teses.usp.br/teses/disponiveis/12/12139/tde-30112010-162845/ ;

Penn State University

21. Sun, Yuzhi. ELECTROENCEPHALOGRAM DATA ANALYSIS ON E-LEARNING PERFORMANCE.

Degree: 2017, Penn State University

URL: https://submit-etda.libraries.psu.edu/catalog/13910yqs5299

► E-learning, also known as cyber learning, has become an important part of society. According to the incredible volume of published articles, institutional investment in practice… (more)

Subjects/Keywords: E-learning Improvement; Instructional Forms; Electroencephalogram; Personality; Perceived Workload; Learning Performance.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Sun, Y. (2017). ELECTROENCEPHALOGRAM DATA ANALYSIS ON E-LEARNING PERFORMANCE. (Thesis). Penn State University. Retrieved from https://submit-etda.libraries.psu.edu/catalog/13910yqs5299

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Sun, Yuzhi. “ELECTROENCEPHALOGRAM DATA ANALYSIS ON E-LEARNING PERFORMANCE.” 2017. Thesis, Penn State University. Accessed February 28, 2021. https://submit-etda.libraries.psu.edu/catalog/13910yqs5299.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Sun, Yuzhi. “ELECTROENCEPHALOGRAM DATA ANALYSIS ON E-LEARNING PERFORMANCE.” 2017. Web. 28 Feb 2021.

Vancouver:

Sun Y. ELECTROENCEPHALOGRAM DATA ANALYSIS ON E-LEARNING PERFORMANCE. [Internet] [Thesis]. Penn State University; 2017. [cited 2021 Feb 28]. Available from: https://submit-etda.libraries.psu.edu/catalog/13910yqs5299.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Sun Y. ELECTROENCEPHALOGRAM DATA ANALYSIS ON E-LEARNING PERFORMANCE. [Thesis]. Penn State University; 2017. Available from: https://submit-etda.libraries.psu.edu/catalog/13910yqs5299

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Addis Ababa University

22. HILAWIE, AHADU. INVESTIGATION OF VSC-HVDC SYSTEM FOR DYNAMIC PERFORMANCE IMPROVEMENT OF EEPCO HIGH VOLTAGE GRID .

Degree: 2012, Addis Ababa University

URL: http://etd.aau.edu.et/dspace/handle/123456789/4683

► The Ethiopian Electric Power Corporation (EEPCO) is, currently, undertaking a huge electric power generation expansion. The generation capacity under construction is about 7757 MW. This… (more)

▼ The Ethiopian Electric Power Corporation (EEPCO) is, currently, undertaking a huge electric power generation expansion. The generation capacity under construction is about 7757 MW. This huge expansion demands existing AC transmission line upgrading and new transmission line installations. On the other hand, instability problems have occurred frequently within EEPCo system manifesting themselves in the form of system blackouts. Considering these two problems this thesis work proposes integration of Voltage Source Converter Based High Voltage Direct Current (VSC-HVDC) transmission system for improving future system stability and enhancing power transfer capability. The thesis investigates the dynamic performance improvements that can be attained through integrating VSC-HVDC transmission system. The investigation started by developing a monopolar VSC-HVDC transmission model with a complete control system on Digital Simulation and Electrical Network calculation program (DIgSILENT power factory) software. Different controllers are designed including, faster inner current controllers having transient response specifications: rise time 0.0003 s, settling time 0.000842 s; DC voltage controller having transient response specifications: rise time 0.00156 s, settling time 0.0132 s; and outer PQ controllers. Then the performance of the control system is evaluated and found to function satisfactorily at supporting bidirectional power flow and at maintaining stability during disturbances. Finally the designed VSC-HVDC link is integrated to North-Western EEPCo high voltage grid model and time domain simulations are carried out to investigate system dynamic performance improvement. It is obtained that with the proposed option the system pre-disturbance bus voltage values are improved from below 0.95 pu to 1 pu and post disturbance bus voltage values are improved from below 0.9 pu to above 0.95 pu. On the other hand system low load higher voltage values that go beyond upper limit of 1.05 are managed to come within the limit. A better damping of generators’ rotor angle oscillations is also attained showing general system dynamic performance improvement. Advisors/Committee Members: Dr.-Ing. GETACHEW BIRU (advisor).

Subjects/Keywords: Dynamic performance improvement; VSC-HVDC; Vector Control; bus voltage profiles

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

HILAWIE, A. (2012). INVESTIGATION OF VSC-HVDC SYSTEM FOR DYNAMIC PERFORMANCE IMPROVEMENT OF EEPCO HIGH VOLTAGE GRID . (Thesis). Addis Ababa University. Retrieved from http://etd.aau.edu.et/dspace/handle/123456789/4683

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

HILAWIE, AHADU. “INVESTIGATION OF VSC-HVDC SYSTEM FOR DYNAMIC PERFORMANCE IMPROVEMENT OF EEPCO HIGH VOLTAGE GRID .” 2012. Thesis, Addis Ababa University. Accessed February 28, 2021. http://etd.aau.edu.et/dspace/handle/123456789/4683.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

HILAWIE, AHADU. “INVESTIGATION OF VSC-HVDC SYSTEM FOR DYNAMIC PERFORMANCE IMPROVEMENT OF EEPCO HIGH VOLTAGE GRID .” 2012. Web. 28 Feb 2021.

Vancouver:

HILAWIE A. INVESTIGATION OF VSC-HVDC SYSTEM FOR DYNAMIC PERFORMANCE IMPROVEMENT OF EEPCO HIGH VOLTAGE GRID . [Internet] [Thesis]. Addis Ababa University; 2012. [cited 2021 Feb 28]. Available from: http://etd.aau.edu.et/dspace/handle/123456789/4683.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

HILAWIE A. INVESTIGATION OF VSC-HVDC SYSTEM FOR DYNAMIC PERFORMANCE IMPROVEMENT OF EEPCO HIGH VOLTAGE GRID . [Thesis]. Addis Ababa University; 2012. Available from: http://etd.aau.edu.et/dspace/handle/123456789/4683

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Nairobi

23. Momanyi, Evanson K N. Business process reengineering for performance improvement: a case study of kenya petroleum refineries limited .

Degree: 2012, University of Nairobi

URL: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12350

► This research study sought to find out whether KPRL met its performance improvement objective by implementing BPR in asset management system and the challenges it… (more)

▼ This research study sought to find out whether KPRL met its performance improvement objective by implementing BPR in asset management system and the challenges it faced which constrained its improvement. The findings were based on both secondary and primary data. Secondary data was collected from KPRL records covering six months pre- and post- BPR implementation. This was the data available for post BPR implementation when the research study was started. The consideration was for a single item transaction case with the initiator being a technician level employee and approval up to the supervisor level only. Cost consideration was for the initiator expenses exclusive of all other transaction associated costs. Primary data was obtained through interview where an interview guide was used to collect data on BPR implementation challenges. Seven informants were targeted to enable data capture for all the sections and categories involved in asset management. They included; one engineering head of department, one engineering supervisor, one mechanical technician, one instrument technician, one electrical technician, one materials clerk and one contracts clerk. The study found out that by implementing BPR in asset management, KPRL drastically improved its materials approval process time by achieving a ten times reduction resulting in an eleven times reduction in cost too as the two were noted to move in tandem. The cost consideration represented part of the cost saving in the process and the full consideration would result in a much high saving. v The study also found out that BPR implementation comes with a lot of challenges which impacts the improvement achieved. On the part of KPRL out of the many challenges considered, all came out with a significance rating of medium and above with medium representing 57% and above representing 43%. The biggest challenge experienced by KPRL was on communication of the project importance within the organization which was rated high. Generally for any BPR undertaking, reasonable improvement levels can only be achieved when all challenges are managed to the desired level

Subjects/Keywords: business process reengineering; performance improvement; case study; kenya petroleum refineries limited

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APA (6^th Edition):

Momanyi, E. K. N. (2012). Business process reengineering for performance improvement: a case study of kenya petroleum refineries limited . (Thesis). University of Nairobi. Retrieved from http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12350

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Momanyi, Evanson K N. “Business process reengineering for performance improvement: a case study of kenya petroleum refineries limited .” 2012. Thesis, University of Nairobi. Accessed February 28, 2021. http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12350.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Momanyi, Evanson K N. “Business process reengineering for performance improvement: a case study of kenya petroleum refineries limited .” 2012. Web. 28 Feb 2021.

Vancouver:

Momanyi EKN. Business process reengineering for performance improvement: a case study of kenya petroleum refineries limited . [Internet] [Thesis]. University of Nairobi; 2012. [cited 2021 Feb 28]. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12350.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Momanyi EKN. Business process reengineering for performance improvement: a case study of kenya petroleum refineries limited . [Thesis]. University of Nairobi; 2012. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12350

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

24. Castro, Anabela Maria Cardoso da Silva. A Qualidade na administração pública e a CAF – Common assessment framework.

Degree: 2013, Instituto Politécnico do Porto

URL: http://www.rcaap.pt/detail.jsp?id=oai:recipp.ipp.pt:10400.22/4405

►

Apresentação no âmbito da Dissertação de Mestrado Orientador: Doutora Alcina Dias

A Administração Pública tem sido alvo de diversas modernizações e mudanças, através das quais… (more)

▼

Apresentação no âmbito da Dissertação de Mestrado Orientador: Doutora Alcina Dias

A Administração Pública tem sido alvo de diversas modernizações e mudanças, através das quais foram introduzidas novas ferramentas de gestão e adotadas novas filosofias, nomeadamente ao nível da autoavaliação e da promoção da melhoria contínua da Qualidade dos serviços prestados. A qualidade é um dos pilares fundamentais da vida das Organizações e das Sociedades atuais, e mais do que um conceito é uma filosofia de gestão. A adoção desta filosofia nos serviços públicos pressupõe um esforço significativo de mudança nos padrões culturais vigentes na Administração Pública. O modelo de Estrutura Comum de Avaliação (CAF) foi criado com o objetivo de introduzir na Administração Pública os princípios da Gestão da Qualidade Total, nomeadamente, uma cultura de avaliação e melhoria contínua. Assim, a avaliação e autoavaliação do desempenho da Administração Pública tem ganho uma relevância crescente, no sentido de garantir um progresso permanente, o qual só é realizável através de uma reflexão acerca dos procedimentos implantados, que se propõem a suprir as necessidades e a dar resposta às exigências da sociedade atual. Neste contexto, o presente trabalho pretendeu desenvolver uma metodologia que evidenciasse que a aplicação do modelo CAF no serviço em estudo ajudou a promover o aumento da qualidade e consequentemente o aumento da satisfação dos clientes utilizadores do serviço. A metodologia desenvolvida foi aplicada através de um caso de estudo relativo ao serviço de Contas Correntes do Instituto da Segurança Social, I.P. do Porto. Como principais conclusões deste trabalho, ficou demostrado que, a aplicação do modelo CAF, proporciona um conjunto de instrumentos muito úteis, para o desenvolvimento de processos de melhoria da qualidade do serviço público, bem como conduz ao aumento da satisfação dos clientes relativamente ao serviço prestado.

Portuguese Public Administration has suffered several modernizations and changes, through which new management instruments and philosophy have been introduced, namely at the levels of self-evaluation and continuous improvement of the quality of the services provided. Quality is a management philosophy that has became fundamental for the current functioning of any Organization. The adoption of this philosophy in public services requires a significant effort to change the cultural patterns prevailing in Public Administration. The Common Assessment Framework (CAF) was created to introduce Total Quality Management principles in the Public Administration, mostly an assessment and continuous improvement culture. Thus, the assessment and self-assessment of the Public Administration performance has become more relevant in the sense that it guarantees a permanent progress. This is only possible by means of a reflection on the implemented practice, in order to meet the needs and respond to the demands of today`s society. In this context, the present work aims to develop a methodology that showed that the…

Subjects/Keywords: Autoavaliação; Desempenho; Qualidade; Melhoria contínua; Continuous improvement; Performance; Quality; Self-assessment

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Castro, A. M. C. d. S. (2013). A Qualidade na administração pública e a CAF – Common assessment framework. (Thesis). Instituto Politécnico do Porto. Retrieved from http://www.rcaap.pt/detail.jsp?id=oai:recipp.ipp.pt:10400.22/4405

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Castro, Anabela Maria Cardoso da Silva. “A Qualidade na administração pública e a CAF – Common assessment framework.” 2013. Thesis, Instituto Politécnico do Porto. Accessed February 28, 2021. http://www.rcaap.pt/detail.jsp?id=oai:recipp.ipp.pt:10400.22/4405.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Castro, Anabela Maria Cardoso da Silva. “A Qualidade na administração pública e a CAF – Common assessment framework.” 2013. Web. 28 Feb 2021.

Vancouver:

Castro AMCdS. A Qualidade na administração pública e a CAF – Common assessment framework. [Internet] [Thesis]. Instituto Politécnico do Porto; 2013. [cited 2021 Feb 28]. Available from: http://www.rcaap.pt/detail.jsp?id=oai:recipp.ipp.pt:10400.22/4405.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Castro AMCdS. A Qualidade na administração pública e a CAF – Common assessment framework. [Thesis]. Instituto Politécnico do Porto; 2013. Available from: http://www.rcaap.pt/detail.jsp?id=oai:recipp.ipp.pt:10400.22/4405

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Cranfield University

25. Nimmons, T. A. K. Improving the process of designing cellular manufacturing systems.

Degree: PhD, 1996, Cranfield University

URL: http://dspace.lib.cranfield.ac.uk/handle/1826/4027 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.323833

► Cellular manufacturing is an important approach to the organisation of production. Large benefits are claimed over traditional functional organisation, and it is compatible with prominent… (more)

▼ Cellular manufacturing is an important approach to the organisation of production. Large benefits are claimed over traditional functional organisation, and it is compatible with prominent manufacturing theories, such as just-in-time, total quality management, and computer integrated manufacturing. Several very successful applications of cellular manufacturing have been reported, but a wide range of performance improvements has also been observed. Many benefits ofcellular manufacturing do not arise directly from changing the organisation and layout ofdirect production resources, but from changes to the way the production process is operated, managed and controlled, that are made possible by the cellular organisation. Underachievement occurs when companies do not identify and exploit such opportunities. This research aims to address the problem by providing a system wide concept of cellular manufacturing and an improved process to support the design of a cellular manufacturing system based on this concept. A review of the theory and practice of cellular manufacturing is presented. A model is proposed, which comprises a general set of mutually compatible, production system wide, production system features for supporting or exploiting self-contained groupings of manufacturing resources. A subset of the features from the general model will be appropriate to a particular application of cellular manufacturing. Current processes for designing cellular manufacturing systems do not adequately support the application of such a concept. In particular, tailoring the general concept ofcellular manufacturing to a specific situation is identified to be an important but widely neglected design activity. A process is defined that makes concept design explicit, and a matrix-based tool developed to relate the features of cellular manufacturing to a company's performance improvement objectives. The value ofthis novel approach to designing cellular manufacturing systems is determined to be in facilitating the generation and communication of insight into the nature ofcellular manufacturing, encouraging a comprehensive appraisal of the concept and its impact throughout the production system, and focusing limited resources where they will be most effective.

Subjects/Keywords: 670.285; Production; Organisation; Performance improvement

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Nimmons, T. A. K. (1996). Improving the process of designing cellular manufacturing systems. (Doctoral Dissertation). Cranfield University. Retrieved from http://dspace.lib.cranfield.ac.uk/handle/1826/4027 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.323833

Chicago Manual of Style (16^th Edition):

Nimmons, T A K. “Improving the process of designing cellular manufacturing systems.” 1996. Doctoral Dissertation, Cranfield University. Accessed February 28, 2021. http://dspace.lib.cranfield.ac.uk/handle/1826/4027 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.323833.

MLA Handbook (7^th Edition):

Nimmons, T A K. “Improving the process of designing cellular manufacturing systems.” 1996. Web. 28 Feb 2021.

Vancouver:

Nimmons TAK. Improving the process of designing cellular manufacturing systems. [Internet] [Doctoral dissertation]. Cranfield University; 1996. [cited 2021 Feb 28]. Available from: http://dspace.lib.cranfield.ac.uk/handle/1826/4027 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.323833.

Council of Science Editors:

Nimmons TAK. Improving the process of designing cellular manufacturing systems. [Doctoral Dissertation]. Cranfield University; 1996. Available from: http://dspace.lib.cranfield.ac.uk/handle/1826/4027 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.323833

26. Jazayrli, Amer. The PILOOR Model : a guideline to mutually improve logistics performance in cross-border shipper-TPL provider relationships.

Degree: IT and Land Management, 2015, University of Gävle

URL: http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-19711

► Purpose: This master thesis attempts to propose a guideline for improving logistics performance in terms of cost efficiency and on-time delivery in shipper-TPL provider… (more)

▼ Purpose: This master thesis attempts to propose a guideline for improving logistics performance in terms of cost efficiency and on-time delivery in shipper-TPL provider relationships within offshore outsourcing businesses. Methodology: As a first step, the authors construct a conceptual model based on a thorough literature review. In a second step, empirical data is collected through semi-structured interviews within a single-case study with dyadic perspectives examining the shipper-TPL provider relationship of Ericsson, Sweden and Aramex, Saudi Arabia. Lastly, the authors are able to develop a final detailed model through merging the discovered theoretical and empirical findings. Findings: The findings of this thesis highlight the impact on performance of the factors of communication, culture, work agreements, standardization, system compliance and trust. Based on these factors, the PILOOR Model is developed that illustrates a sequential order of these factors to improve performance. In detail, the findings suggest to start off with communication and culture in order to foster a mutual understanding. Afterwards, work agreements and standardization within processes and communication channels should be established. Thus, considerable efforts are required within the build-up stage of shipper-TPL provider relationships. Within the execution stage, system compliance is found to enhance performance, in which formal and informal communication tools support performance improvements. Finally, this research highlights that trust develops over time by successfully working on the other factors. In addition, it has an overall positive effect on performance once a sufficient level is achieved. Research Implications: This research is the first to propose a guideline for performance improvements within offshore outsourcing of TPL services through the presented PILOOR Model. Thus, this research fills a significant gap within the body of the TPL literature. Furthermore, the PILOOR Model is believed to support practitioners in successfully building-up and executing their offshore outsourcing shipper-TPL provider relationships. Limitations & Further Research: Due to the choice of methodology, this study is limited in terms of generalizability. Therefore, the authors suggest replicating this study within other offshore outsourcing shipper-TPL relationships. Ideally, the developed PILOOR Model should be tested empirically.

Subjects/Keywords: third-party logistics; offshore outsourcing; logistics performance improvement; the PILOOR Model

15 more images…

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APA (6^th Edition):

Jazayrli, A. (2015). The PILOOR Model : a guideline to mutually improve logistics performance in cross-border shipper-TPL provider relationships. (Thesis). University of Gävle. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-19711

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Jazayrli, Amer. “The PILOOR Model : a guideline to mutually improve logistics performance in cross-border shipper-TPL provider relationships.” 2015. Thesis, University of Gävle. Accessed February 28, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-19711.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Jazayrli, Amer. “The PILOOR Model : a guideline to mutually improve logistics performance in cross-border shipper-TPL provider relationships.” 2015. Web. 28 Feb 2021.

Vancouver:

Jazayrli A. The PILOOR Model : a guideline to mutually improve logistics performance in cross-border shipper-TPL provider relationships. [Internet] [Thesis]. University of Gävle; 2015. [cited 2021 Feb 28]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-19711.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Jazayrli A. The PILOOR Model : a guideline to mutually improve logistics performance in cross-border shipper-TPL provider relationships. [Thesis]. University of Gävle; 2015. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-19711

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Delft University of Technology

27. Maffioletti, Filippo (author). Data-Driven Techniques for Printer Prognosis and Performance Improvement: Design and Critical Comparison.

Degree: 2019, Delft University of Technology

URL: http://resolver.tudelft.nl/uuid:50749d7b-b4f7-4759-9e53-5c1046460e29

►

It is of key importance for modern printing systems to maintain high standards of efficiency, reliability and print quality. In this regard, the scope of… (more)

Subjects/Keywords: Data Analysis; Prognostics; printing; Gaussian process regression; performance improvement

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Maffioletti, F. (. (2019). Data-Driven Techniques for Printer Prognosis and Performance Improvement: Design and Critical Comparison. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:50749d7b-b4f7-4759-9e53-5c1046460e29

Chicago Manual of Style (16^th Edition):

Maffioletti, Filippo (author). “Data-Driven Techniques for Printer Prognosis and Performance Improvement: Design and Critical Comparison.” 2019. Masters Thesis, Delft University of Technology. Accessed February 28, 2021. http://resolver.tudelft.nl/uuid:50749d7b-b4f7-4759-9e53-5c1046460e29.

MLA Handbook (7^th Edition):

Maffioletti, Filippo (author). “Data-Driven Techniques for Printer Prognosis and Performance Improvement: Design and Critical Comparison.” 2019. Web. 28 Feb 2021.

Vancouver:

Maffioletti F(. Data-Driven Techniques for Printer Prognosis and Performance Improvement: Design and Critical Comparison. [Internet] [Masters thesis]. Delft University of Technology; 2019. [cited 2021 Feb 28]. Available from: http://resolver.tudelft.nl/uuid:50749d7b-b4f7-4759-9e53-5c1046460e29.

Council of Science Editors:

Maffioletti F(. Data-Driven Techniques for Printer Prognosis and Performance Improvement: Design and Critical Comparison. [Masters Thesis]. Delft University of Technology; 2019. Available from: http://resolver.tudelft.nl/uuid:50749d7b-b4f7-4759-9e53-5c1046460e29

University of KwaZulu-Natal

28. Raliile, Mohlomi Terah. The construction health and safety regulation 2014 impact on construction workers well-being.

Degree: 2019, University of KwaZulu-Natal

URL: https://researchspace.ukzn.ac.za/handle/10413/18740

► Globally, the construction industry is considered as one of the most dangerous industries. The industry is known to be a challenging regime in which to… (more)

▼ Globally, the construction industry is considered as one of the most dangerous industries. The industry is known to be a challenging regime in which to practice adequate health and safety as work activities take place in hazardous environments with exposures to heights; changing weather conditions and different locations. More so, construction workers are always expected to cope with the changing environments and different scopes of work. The construction industry is perceived to be fragmented, unfair and unpredictable regarding the adequate protection of construction site workers, often violating their fundamental human right. Recent construction H&S legislation in South Africa has been amended in an effort to achieve optimum health and safety throughout all construction project phases. However, it would appear that the primary purpose for compliance with health and safety legislation requirements among contractors is to avoid penalties and for profit maximisation. The purpose of this study was to analyse the recent construction H&S legislation changes (Construction Regulations 2014) and their impact of on construction workers’ quality of life, wellbeing and their sustainability within the South African construction industry. An extensive review of literature on the topic was conducted from online databases, books, articles, reports and other studies. Furthermore, a quantitative study was employed and data were analysed using IBM Statistical Package for Social Sciences (SPSS) version 25. Descriptive statistics was adopted for the data analysis and further interpreted using inferential statistics. The total sample size for the study was 120 participants (80 managers and 40 construction workers) where a total of 80 construction companies in the Kwa-Zulu Natal province were conveniently sampled based on proximity and familiarity. The response rate for the study was 78.3%. A total of 64 managers (as representatives of the companies) and 30 construction workers completed close-ended questionnaires. Cronbach’s Alpha reliability test was used to determine the internal consistency of the constructs that had been used to analyse compliance and impact of legislative changes on construction workers wellbeing and the internal consistency of the various scales was deemed acceptable for interpretation. Independent t-test was done to determine the statistical significance of the means between management and construction workers’ responses. There was an overall statistical significance suggesting that both management and construction workers shared the same views on the impact of H&S legislation on construction workers wellbeing; onsite facilities; the level of compliance with the construction regulations 2014 onsite, and workers wellbeing. However, the respondents did not share the same views on whether there was management commitment; availability of H&S policies onsite; workers’ involvement in H&S inspections, and also if there was sufficient knowledge of the construction H&S legislation. Furthermore, the means from both… Advisors/Committee Members: Haupt, Theodore Conrad. (advisor).

Subjects/Keywords: Health and safety.; Legislation.; Workers wellbeing.; Sustainability.; Performance improvement.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Raliile, M. T. (2019). The construction health and safety regulation 2014 impact on construction workers well-being. (Thesis). University of KwaZulu-Natal. Retrieved from https://researchspace.ukzn.ac.za/handle/10413/18740

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Raliile, Mohlomi Terah. “The construction health and safety regulation 2014 impact on construction workers well-being.” 2019. Thesis, University of KwaZulu-Natal. Accessed February 28, 2021. https://researchspace.ukzn.ac.za/handle/10413/18740.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Raliile, Mohlomi Terah. “The construction health and safety regulation 2014 impact on construction workers well-being.” 2019. Web. 28 Feb 2021.

Vancouver:

Raliile MT. The construction health and safety regulation 2014 impact on construction workers well-being. [Internet] [Thesis]. University of KwaZulu-Natal; 2019. [cited 2021 Feb 28]. Available from: https://researchspace.ukzn.ac.za/handle/10413/18740.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Raliile MT. The construction health and safety regulation 2014 impact on construction workers well-being. [Thesis]. University of KwaZulu-Natal; 2019. Available from: https://researchspace.ukzn.ac.za/handle/10413/18740

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

29. Singh, Karmjit. A framework for sustainability performance assessment for manufacturing processes.

Degree: PhD, 2019, Federation University Australia

URL: http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/169827 ; https://library.federation.edu.au/record=b2804099

►

Sustainable manufacturing methods make it possible to develop products in ways which minimize negative environmental impacts, conserve energy and save natural resources whilst being economically… (more)

▼

Sustainable manufacturing methods make it possible to develop products in ways which minimize negative environmental impacts, conserve energy and save natural resources whilst being economically sound. The concepts of sustainability in manufacturing being are still fairly broad, in scope, and need to be more focused and firmly established at the process, machine or factory levels. This project proposes a structure for manufacturing with a main objective to develop a sustainability framework which encompasses various production processes. Structured information models for the seamless flow of information across the design and manufacturing domains, for selected manufacturing processes, are defined. The thesis work identifies key performance indicators (KPIs) for the assessment of manufacturing sustainability and performs analysis of selected unit manufacturing processes and their sub-processes with the aim of proposing a methodology for determining science-based measurements of the manufacturing processes affecting these KPIs. The theoretical foundations established are then used to develop a model that could evaluate sustainability of selected manufacturing processes and their respective process plans providing a basis for inter-process comparison and selection of the most sustainable process plan. The proposed framework is presented in form of a manufacturing planning computer-based package which is designed to to consider different influencing factors such as product information, part geometry, material related physical and processing properties and the manufacturing equipment operating data. The thesis presents a number of case studies which have been published in international journals. The case studies present estimates of the manufacturing sustainability KPIs for a number of production methods. These estimates have been verified with available shop floor data. The work in the thesis makes it possible to establish manufacturing industry equipped to deal the challenges of the future when sustainability will be the major factor up on which the quality of success will be determined.

Doctor of Philosophy

Subjects/Keywords: Sustainable manufacturing assessment; Key performance indicator; Manufacturing process; Evaluation; Improvement

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Singh, K. (2019). A framework for sustainability performance assessment for manufacturing processes. (Doctoral Dissertation). Federation University Australia. Retrieved from http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/169827 ; https://library.federation.edu.au/record=b2804099

Chicago Manual of Style (16^th Edition):

Singh, Karmjit. “A framework for sustainability performance assessment for manufacturing processes.” 2019. Doctoral Dissertation, Federation University Australia. Accessed February 28, 2021. http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/169827 ; https://library.federation.edu.au/record=b2804099.

MLA Handbook (7^th Edition):

Singh, Karmjit. “A framework for sustainability performance assessment for manufacturing processes.” 2019. Web. 28 Feb 2021.

Vancouver:

Singh K. A framework for sustainability performance assessment for manufacturing processes. [Internet] [Doctoral dissertation]. Federation University Australia; 2019. [cited 2021 Feb 28]. Available from: http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/169827 ; https://library.federation.edu.au/record=b2804099.

Council of Science Editors:

Singh K. A framework for sustainability performance assessment for manufacturing processes. [Doctoral Dissertation]. Federation University Australia; 2019. Available from: http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/169827 ; https://library.federation.edu.au/record=b2804099

East Tennessee State University

30. Childers, Gary L. Principals’ Perceptions of Successful Leadership.

Degree: EdD (Doctor of Education), Educational Leadership, 2013, East Tennessee State University

URL: https://dc.etsu.edu/etd/1205

► The purposes of this qualitative multiple case study were to determine the catalysts and pathways that caused principals to move from managers to effective… (more)

▼ The purposes of this qualitative multiple case study were to determine the catalysts and pathways that caused principals to move from managers to effective leaders. Data were collected through a series of interviews with 4 principals who were selected through a purposeful sampling procedure. The interviews were audio recorded, transcribed, and analyzed using inductive coding to determine themes. Findings were presented for each theme within the context of reviewed literature. National polls indicate that 6 out of every 10 of the nation’s schools need major changes or an overhaul. Can improving the skills of their leaders make a difference in the performance of these schools? Research repeatedly supports the importance of a principal’s leadership to the overall success of a school. It also tells us that effective leadership is in short supply and that there is a need to initiate leadership development. The underlying task in this study was to determine how to help those who want or need to become better principals or how they can help themselves. Several themes emerged from data analysis, and each is important to consider when working on improving principals’ leadership abilities: the impact of mentors; university administrative certification programs; on the job experience; personal motivation; tacit knowledge; state, local, and private leadership development programs; and pathways to improvement. Specific recommendations for practices to improve principals’ overall effectiveness included incorporating more and lengthier mentoring in the early part of principals’ careers or as part of performance improvement plans; increasing study of cultural and instructional leadership in administrative certification programs; providing more field experiences in administrative certification programs; and developing individualized leadership improvement plans based on needs, interests, and learning styles of principals. The need for additional quantitative and qualitative research was also suggested.

Subjects/Keywords: principal; educational leadership; school leadership; principal performance improvement; Educational Leadership

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Childers, G. L. (2013). Principals’ Perceptions of Successful Leadership. (Thesis). East Tennessee State University. Retrieved from https://dc.etsu.edu/etd/1205

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Childers, Gary L. “Principals’ Perceptions of Successful Leadership.” 2013. Thesis, East Tennessee State University. Accessed February 28, 2021. https://dc.etsu.edu/etd/1205.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Childers, Gary L. “Principals’ Perceptions of Successful Leadership.” 2013. Web. 28 Feb 2021.

Vancouver:

Childers GL. Principals’ Perceptions of Successful Leadership. [Internet] [Thesis]. East Tennessee State University; 2013. [cited 2021 Feb 28]. Available from: https://dc.etsu.edu/etd/1205.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Childers GL. Principals’ Perceptions of Successful Leadership. [Thesis]. East Tennessee State University; 2013. Available from: https://dc.etsu.edu/etd/1205

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Open Access Theses and Dissertations