Advanced search options

Advanced Search Options 🞨

Browse by author name (“Author name starts with…”).

Find ETDs with:

in
/  
in
/  
in
/  
in

Written in Published in Earliest date Latest date

Sorted by

Results per page:

Sorted by: relevance · author · university · dateNew search

You searched for subject:(Patient Pharmacist Interactions). Showing records 1 – 2 of 2 total matches.

Search Limiters

Last 2 Years | English Only

No search limiters apply to these results.

▼ Search Limiters


University of Alberta

1. Murad, Muna S. Communication Practices and Face Negotiation in Patient-Pharmacist Interactions.

Degree: PhD, Faculty of Pharmacy and Pharmaceutical Sciences, 2015, University of Alberta

Pharmacists’ roles are evolving from dispensing to providing patient-centred care. Appropriate patient-pharmacist communication is important in achieving patient-centred care aims. The research in this dissertation explored audiotaped recordings of pharmacist-patient interactions to determine communicative practices and how pharmacist and patient use strategic communication to achieve instrumental and interpersonal goals. In the first published study of this dissertation, recorded interactions provided insight into the extent of biomedical versus patient-centred communication in patient-pharmacist exchanges. Studies were identified by searching: Medline, Embase, International Pharmaceutical Abstracts (IPA), Web of Science, and Academic Search Complete. Inclusion criteria were that studies were published in English. Key search terms included: “audio recording”, “video recording”, “communication”, “patient counselling”, “patient interaction”, “discourse analysis”, “conversation analysis”, “narrative analysis”, and “content analysis”. The review the included 41 studies found that biomedical and patient centred communication focused researches were framed within quantitative, qualitative methods, including conversational analysis. Twenty-three studies presented evidence of a biomedical model, whereas eight studies characterized a patient-centred focus. Respect, dignity, autonomy, and acknowledgment affect patient-pharmacist communication process and no study explored the effect of neither these factors nor the social context on this communication process. In the second study in this thesis, the advantages of using face-work theory to analyze patient-pharmacist interactions were identified. The second study described the concept of face and the three types of face needs. Pharmacists and patients demonstrated these three types of face needs during their interaction with each other and the third study in this thesis explored how these face needs are negotiated and challenged by both parties. The study used an exploratory descriptive design to identify the major contexts of expressing and negotiating face in audio-recorded community pharmacist-patient interactions. Its results explained how certain speech acts linked with face needs in order to avoid or mitigate face threat and how successful pharmacist-patient relationships are established when both pharmacist and patient have mutual understanding of their face needs. The research results contained in this dissertation contribute to knowledge about how pharmacists combine instrumental communication strategies to achieve patience centred goals for patient education, medication assessment and self-care management. Simultaneously, pharmacists attend to interpersonal face needs in the domains of competence, autonomy and solidarity, because without attention to these facets of interaction, instrumental goals are more difficult to achieve. Although the data from the empirical studies in this dissertation are limited by sample size and audio-only recording format, this research…

Subjects/Keywords: Audio recording; Face-Work Theory; Patient-Pharmacist Interactions

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Murad, M. S. (2015). Communication Practices and Face Negotiation in Patient-Pharmacist Interactions. (Doctoral Dissertation). University of Alberta. Retrieved from https://era.library.ualberta.ca/files/2z10ws98q

Chicago Manual of Style (16th Edition):

Murad, Muna S. “Communication Practices and Face Negotiation in Patient-Pharmacist Interactions.” 2015. Doctoral Dissertation, University of Alberta. Accessed January 24, 2020. https://era.library.ualberta.ca/files/2z10ws98q.

MLA Handbook (7th Edition):

Murad, Muna S. “Communication Practices and Face Negotiation in Patient-Pharmacist Interactions.” 2015. Web. 24 Jan 2020.

Vancouver:

Murad MS. Communication Practices and Face Negotiation in Patient-Pharmacist Interactions. [Internet] [Doctoral dissertation]. University of Alberta; 2015. [cited 2020 Jan 24]. Available from: https://era.library.ualberta.ca/files/2z10ws98q.

Council of Science Editors:

Murad MS. Communication Practices and Face Negotiation in Patient-Pharmacist Interactions. [Doctoral Dissertation]. University of Alberta; 2015. Available from: https://era.library.ualberta.ca/files/2z10ws98q


Universiteit Utrecht

2. Felix, T. "You understand this one?” “You’re very clear on this one?” Pharmacist’s use of rephrasals to communicate across cultural and language barriers in a South African antiretroviral clinic.

Degree: 2012, Universiteit Utrecht

This study provides an in-depth analysis of the use of rephrasals and their interactional functions in pharmacist-patient interactions in a South African HIV/Aids context. Eighteen video recorded interactions were analysed using conversation analysis. By distinguishing between different categories of repetition and focusing on the use of rephrasals in one type of repetition (pharmacist’s self-repetition), it was shown that rephrasals perform different interactional work. Contingent rephrasals solve interactional trouble in the interaction, for example by recovering a mistake or solving problems in understanding. Contextual rephrasals do not solve interactional trouble; in stead, I argue that this type of rephrasal is an interactional way to make the multilingual and multicultural contexts relevant. More specifically, two aspects of the context were made relevant by the contextual rephrasals: communication across language barriers and answering out of politeness. In conclusion, this study shows how conversation analysis can be used to analyse conversations in a complex context as the one in this study, showing not only that the context influences the conversation, but also which parts of the context influence the conversation. Advisors/Committee Members: Koole, A.J..

Subjects/Keywords: Pharmacist-patient interactions; HIV/Aids; Conversation Analysis; Repetition; Rephrasing

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Felix, T. (2012). "You understand this one?” “You’re very clear on this one?” Pharmacist’s use of rephrasals to communicate across cultural and language barriers in a South African antiretroviral clinic. (Masters Thesis). Universiteit Utrecht. Retrieved from http://dspace.library.uu.nl:8080/handle/1874/251995

Chicago Manual of Style (16th Edition):

Felix, T. “"You understand this one?” “You’re very clear on this one?” Pharmacist’s use of rephrasals to communicate across cultural and language barriers in a South African antiretroviral clinic.” 2012. Masters Thesis, Universiteit Utrecht. Accessed January 24, 2020. http://dspace.library.uu.nl:8080/handle/1874/251995.

MLA Handbook (7th Edition):

Felix, T. “"You understand this one?” “You’re very clear on this one?” Pharmacist’s use of rephrasals to communicate across cultural and language barriers in a South African antiretroviral clinic.” 2012. Web. 24 Jan 2020.

Vancouver:

Felix T. "You understand this one?” “You’re very clear on this one?” Pharmacist’s use of rephrasals to communicate across cultural and language barriers in a South African antiretroviral clinic. [Internet] [Masters thesis]. Universiteit Utrecht; 2012. [cited 2020 Jan 24]. Available from: http://dspace.library.uu.nl:8080/handle/1874/251995.

Council of Science Editors:

Felix T. "You understand this one?” “You’re very clear on this one?” Pharmacist’s use of rephrasals to communicate across cultural and language barriers in a South African antiretroviral clinic. [Masters Thesis]. Universiteit Utrecht; 2012. Available from: http://dspace.library.uu.nl:8080/handle/1874/251995

.