subject:(Libraries User satisfaction)

University of KwaZulu-Natal

1. Matiwane, Nozuko. User perceptions of education students with special reference to the quality of service at Walter Sisulu University Library, Butterworth, South Africa.

Degree: 2018, University of KwaZulu-Natal

URL: https://researchspace.ukzn.ac.za/handle/10413/16685

► As academic libraries continue to serve as the heart of academic institutions they should focus on their users. This calls for a better understanding of… (more)

▼ As academic libraries continue to serve as the heart of academic institutions they should focus on their users. This calls for a better understanding of the specific needs of different library users in order to meet their needs. The main objective of the study was to determine student library users’ expectations and perceptions of service quality provided by Walter Sisulu University Libraries (WSUL) on the Butterworth campus. In this study, a survey was used to determine the expectations and perceptions of undergraduate and postgraduate Education students to determine their satisfaction with the library services provided by Walter Sisulu University. The identification of the gaps in WSUL services and the assessment of results can improve the quality of service delivery. To fulfil a qualitative aspect the Library Manager responded to an interview schedule of questions which provided useful background information. The research method used for this study was the descriptive survey. A sample of 200 undergraduate and post graduate Education students were surveyed. An adapted LibQUAL+™ self-administered questionnaire was used for data gathering from these respondents. A total of 103 undergraduate students and 12 postgraduate students responded. The results are displayed in the form of tables. The study yielded a response rate of 58%. The findings of the study showed those services with which respondents were least satisfied with. These included: prompt inter-library loan from other libraries, prompt action regarding missing books, easily available access to electronic databases, sufficient space for group learning and group study, adequate photocopying facilities and an adequate number of computer work stations. Services which respondents were most satisfied with were: online searching without the help of a librarian, a safe and secure place to study, staff who have the knowledge to answer students’ questions, online searching with the help of a librarian, and the OPAC which is clear and has useful information. Based on the findings, certain recommendations were made to improve service quality and increase the level of user satisfaction at the WSUL on the Butterworth campus. Advisors/Committee Members: Bell, Fiona Ruth. (advisor).

Subjects/Keywords: User perceptions.; Quality service.; User satisfaction.; Education students.; LibQual+.; Academic libraries.

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APA (6^th Edition):

Matiwane, N. (2018). User perceptions of education students with special reference to the quality of service at Walter Sisulu University Library, Butterworth, South Africa. (Thesis). University of KwaZulu-Natal. Retrieved from https://researchspace.ukzn.ac.za/handle/10413/16685

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Matiwane, Nozuko. “User perceptions of education students with special reference to the quality of service at Walter Sisulu University Library, Butterworth, South Africa.” 2018. Thesis, University of KwaZulu-Natal. Accessed January 23, 2021. https://researchspace.ukzn.ac.za/handle/10413/16685.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Matiwane, Nozuko. “User perceptions of education students with special reference to the quality of service at Walter Sisulu University Library, Butterworth, South Africa.” 2018. Web. 23 Jan 2021.

Vancouver:

Matiwane N. User perceptions of education students with special reference to the quality of service at Walter Sisulu University Library, Butterworth, South Africa. [Internet] [Thesis]. University of KwaZulu-Natal; 2018. [cited 2021 Jan 23]. Available from: https://researchspace.ukzn.ac.za/handle/10413/16685.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Matiwane N. User perceptions of education students with special reference to the quality of service at Walter Sisulu University Library, Butterworth, South Africa. [Thesis]. University of KwaZulu-Natal; 2018. Available from: https://researchspace.ukzn.ac.za/handle/10413/16685

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Victoria University of Wellington

2. Xia, Wei. Digital library services: perceptions and expectations of user communities and librarians in a New Zealand academic library.

Degree: 2002, Victoria University of Wellington

URL: http://hdl.handle.net/10063/2864

► Digital services provided on demand by academic libraries offer simple and fast access to collections and services tailored to users' information needs from anywhere in… (more)

Subjects/Keywords: User Satisfaction; Academic Libraries; Digital Libraries

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APA (6^th Edition):

Xia, W. (2002). Digital library services: perceptions and expectations of user communities and librarians in a New Zealand academic library. (Masters Thesis). Victoria University of Wellington. Retrieved from http://hdl.handle.net/10063/2864

Chicago Manual of Style (16^th Edition):

Xia, Wei. “Digital library services: perceptions and expectations of user communities and librarians in a New Zealand academic library.” 2002. Masters Thesis, Victoria University of Wellington. Accessed January 23, 2021. http://hdl.handle.net/10063/2864.

MLA Handbook (7^th Edition):

Xia, Wei. “Digital library services: perceptions and expectations of user communities and librarians in a New Zealand academic library.” 2002. Web. 23 Jan 2021.

Vancouver:

Xia W. Digital library services: perceptions and expectations of user communities and librarians in a New Zealand academic library. [Internet] [Masters thesis]. Victoria University of Wellington; 2002. [cited 2021 Jan 23]. Available from: http://hdl.handle.net/10063/2864.

Council of Science Editors:

Xia W. Digital library services: perceptions and expectations of user communities and librarians in a New Zealand academic library. [Masters Thesis]. Victoria University of Wellington; 2002. Available from: http://hdl.handle.net/10063/2864

Punjabi University

3. Jaspal Kaur. Information technology application and level of user satisfaction in degree college libraries in Chandigarh: an analytical study; -.

Degree: Library and Information Science, 2012, Punjabi University

URL: http://shodhganga.inflibnet.ac.in/handle/10603/10000

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In view of the ascent of Information Technology (IT), the topic entitled, Information Technology Application and Level of User Satisfaction in Degree College Libraries in=… (more)

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In view of the ascent of Information Technology (IT), the topic entitled, Information Technology Application and Level of User Satisfaction in Degree College Libraries in= Chandigarh: An Analytical Study was undertaken for study to ascertain the status of application of Information Technology and the level of user satisfaction in the Degree College Libraries in Chandigarh. There are ten degree colleges in Chandigarh and all these colleges have been covered for the present study with the following objectives: 1. To ascertain the availability of Information Technology infrastructure in the Degree College libraries in Chandigarh 2. To assess the extent of use of Information Technology applications for various library operations and services in the Degree College libraries in Chandigarh 3. To identify the problems encountered in the use of Information Technology in the Degree College libraries in Chandigarh 4. To assess the level of users satisfaction with Information Technology resources and services 5. To find out the impact of application of Information Technology on the users in the Degree College libraries in Chandigarh 6. To suggest measures to take full advantage of Information Technology to make Degree College libraries more resourceful for providing information services. The total population of the study is 1050 consisting students and teachers from the Arts and Commerce faculties in these colleges. The questionnaire method was adopted for collection of data for this study, supplemented by interviews and face to face interactions with college librarians, students and teachers to gather additional information. A draft questionnaire was designed based on discussions with professional colleagues and related research studies. Finally, two sets of structured questionnaires were prepared; one questionnaire (Questionnaire 1) to the Librarian and another (Questionnaire 2) to the students and teachers.

Bibliography p.219-234, Appendix p.235-257

Advisors/Committee Members: Singh, Jagtar.

Subjects/Keywords: Library and Information Science; College Libraries; User Satisfaction

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APA (6^th Edition):

Kaur, J. (2012). Information technology application and level of user satisfaction in degree college libraries in Chandigarh: an analytical study; -. (Thesis). Punjabi University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/10000

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Kaur, Jaspal. “Information technology application and level of user satisfaction in degree college libraries in Chandigarh: an analytical study; -.” 2012. Thesis, Punjabi University. Accessed January 23, 2021. http://shodhganga.inflibnet.ac.in/handle/10603/10000.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Kaur, Jaspal. “Information technology application and level of user satisfaction in degree college libraries in Chandigarh: an analytical study; -.” 2012. Web. 23 Jan 2021.

Vancouver:

Kaur J. Information technology application and level of user satisfaction in degree college libraries in Chandigarh: an analytical study; -. [Internet] [Thesis]. Punjabi University; 2012. [cited 2021 Jan 23]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/10000.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Kaur J. Information technology application and level of user satisfaction in degree college libraries in Chandigarh: an analytical study; -. [Thesis]. Punjabi University; 2012. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/10000

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

4. Cassidy, Erin Dorris. Students and Federated Searching: A Survey of Use and Satisfaction.

Degree: 2010, Sam Houston State University

URL: http://hdl.handle.net/20.500.11875/34

► This study assessed student use of and satisfaction with a WebFeat brand federated search tool implemented by the library at Sam Houston State University. Students… (more)

Subjects/Keywords: libraries; federated search; user satisfaction

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Cassidy, E. D. (2010). Students and Federated Searching: A Survey of Use and Satisfaction. (Thesis). Sam Houston State University. Retrieved from http://hdl.handle.net/20.500.11875/34

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Cassidy, Erin Dorris. “Students and Federated Searching: A Survey of Use and Satisfaction.” 2010. Thesis, Sam Houston State University. Accessed January 23, 2021. http://hdl.handle.net/20.500.11875/34.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Cassidy, Erin Dorris. “Students and Federated Searching: A Survey of Use and Satisfaction.” 2010. Web. 23 Jan 2021.

Vancouver:

Cassidy ED. Students and Federated Searching: A Survey of Use and Satisfaction. [Internet] [Thesis]. Sam Houston State University; 2010. [cited 2021 Jan 23]. Available from: http://hdl.handle.net/20.500.11875/34.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Cassidy ED. Students and Federated Searching: A Survey of Use and Satisfaction. [Thesis]. Sam Houston State University; 2010. Available from: http://hdl.handle.net/20.500.11875/34

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of KwaZulu-Natal

5. Kekana, Matsobane Daniel. Postgraduate students’ perception of the library as an environment for reading, studying and researching at the University of KwaZulu-Natal Pietermaritzburg campus.

Degree: 2016, University of KwaZulu-Natal

URL: http://hdl.handle.net/10413/14377

► The study investigated postgraduate students’ perceptions of the library as an environment for reading, studying and conducting research at the Cecil Renaud Main (CRM) library… (more)

▼ The study investigated postgraduate students’ perceptions of the library as an environment for reading, studying and conducting research at the Cecil Renaud Main (CRM) library in the University of Kwa-Zulu Natal: Pietermaritzburg campus. This study examined the quality of service provided by the library, by determining postgraduate students’ perceptions and expectations and the gap between the two. It also investigated the level of satisfaction with the quality of service rendered to postgraduate students’. A sample of 8 postgraduate diploma, 65 honours, 47 masters and 49 PhD students in the School of Social Sciences were surveyed. The adapted LibQUAL+ questionnaire was self-administered for data collection from the respondents, and SERVQUAL model (Gap 5) determined the gap. A total of 7 (87.5%) postgraduate diploma, 48 (73.8%) honours, 27 (57.4%) masters and 23 (46.9%) PhD students responded, which generated an overall response rate of 105 (62.13%). The results were analyzed using SPSS24 to determine the frequency of responses. The results are displayed in the form of tables and figures. The results obtained from this study illustrate that there are gaps between users’ expectations and perceptions of service quality at the CRM library. The gaps are different depending on the individual services which were mentioned in each section of the questionnaire. The LibQUAL+ instrument is used in many libraries globally to assess and improve the services in the library and to restructure the organization and the marketing of the library. The questionnaire was adapted in previous studies, and also modified and simplified to identify the gaps found in this study. The findings of the survey that indicated the most problematic services were in sections involving Access to Information, Library Equipment, Library Staff and the Library as a Place. The individual services that had major gaps were adequate computer workstations, computers that work well, an efficient short loan service, a quiet library environment and the library not assisting students in staying abreast of developments in their academic field. Several understandings were gained from this study. It showed that the postgraduate students’ perceptions were low on certain library services and that they had high expectations for almost every service. The satisfaction level differed amongst the various user categories. The overall response of the postgraduate students indicated that they were satisfied with most of the services. The study recommends that service quality be improved, an aspect which would increase the students’ positive perceptions of the CRM Library at UKZN. Advisors/Committee Members: Kheswa, Siyanda Edison. (advisor).

Subjects/Keywords: Academic libraries – evaluation.; Library surveys.; Library user studies.; Libraries – KwaZulu-Natala – evaluation.; User perceptions.; User expectations.; Postgraduate students.; User satisfaction.; Library quality.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Kekana, M. D. (2016). Postgraduate students’ perception of the library as an environment for reading, studying and researching at the University of KwaZulu-Natal Pietermaritzburg campus. (Thesis). University of KwaZulu-Natal. Retrieved from http://hdl.handle.net/10413/14377

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Kekana, Matsobane Daniel. “Postgraduate students’ perception of the library as an environment for reading, studying and researching at the University of KwaZulu-Natal Pietermaritzburg campus.” 2016. Thesis, University of KwaZulu-Natal. Accessed January 23, 2021. http://hdl.handle.net/10413/14377.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Kekana, Matsobane Daniel. “Postgraduate students’ perception of the library as an environment for reading, studying and researching at the University of KwaZulu-Natal Pietermaritzburg campus.” 2016. Web. 23 Jan 2021.

Vancouver:

Kekana MD. Postgraduate students’ perception of the library as an environment for reading, studying and researching at the University of KwaZulu-Natal Pietermaritzburg campus. [Internet] [Thesis]. University of KwaZulu-Natal; 2016. [cited 2021 Jan 23]. Available from: http://hdl.handle.net/10413/14377.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Kekana MD. Postgraduate students’ perception of the library as an environment for reading, studying and researching at the University of KwaZulu-Natal Pietermaritzburg campus. [Thesis]. University of KwaZulu-Natal; 2016. Available from: http://hdl.handle.net/10413/14377

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

6. Γιαννοπούλου, Αγγελική. Ακαδημαϊκές βιβλιοθήκες της Ελλάδος : Αξιολόγηση υπηρεσιών και ικανοποίηση χρηστών.

Degree: 2012, University of Patras

URL: http://hdl.handle.net/10889/6581

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Ο σκοπός της παρούσας εργασίας είναι η αξιολόγηση των παρεχόμενων υπηρεσιών και η μελέτη του βαθμού ικανοποίησης των ακαδημαϊκών βιβλιοθηκών όλων των ελληνικών ΑΕΙ. Η… (more)

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Ο σκοπός της παρούσας εργασίας είναι η αξιολόγηση των παρεχόμενων υπηρεσιών και η μελέτη του βαθμού ικανοποίησης των ακαδημαϊκών βιβλιοθηκών όλων των ελληνικών ΑΕΙ. Η αλήθεια είναι ότι έχουν υλοποιηθεί πληθώρα ερευνών σχετικές με την αξιολόγηση των υπηρεσιών των ακαδημαϊκών βιβλιοθηκών στην Ελλάδα. Οι μελέτες που έχουν γίνει όμως, αφορούν σε κάθε βιβλιοθήκη ξεχωριστά. Δεν έχει γίνει κάποια συνολική προσπάθεια μέτρησης αξιολόγησης υπηρεσιών των ακαδημαϊκών βιβλιοθηκών και ικανοποίησης των χρηστών τους. Στην παρούσα έρευνα όπου συμμετέχουν εγγεγραμμένοι χρήστες των ελληνικών ακαδημαϊκών βιβλιοθηκών όλων των ΑΕΙ της χώρας, γίνεται προσπάθεια να αποτυπωθούν αξιόπιστα οι αντιλήψεις, οι προσδοκίες και η πραγματική κατάσταση διάφορων θεμάτων των βιβλιοθηκών αυτών. Ο καθορισμός του ερευνητικού προβλήματος και επομένως του σκοπού της παρούσας διπλωματικής εργασίας, ορίζεται από: Γνώση και χρήση παραδοσιακών και ηλεκτρονικών υπηρεσιών των ακαδημαϊκών βιβλιοθηκών, καθώς και μέτρηση αξιολόγησης και σημαντικότητας των υπηρεσιών αυτών από την μεριά των χρηστών. Εντοπισμός προσδοκιών των χρηστών και πραγματικής κατάστασης σχετικά με τη συλλογή, το προσωπικό και τις εγκαταστάσεις των ακαδημαϊκών βιβλιοθηκών της χώρας. Δηλαδή των τριών διαστάσεων του μοντέλου LibQual, σχετικά με την ποιότητα στις βιβλιοθήκες. Καθορισμός παραγόντων ικανοποίησης χρηστών, καθώς και επιβεβαίωση του μοντέλου που χρησιμοποιήθηκε στην παρούσα εργασία. Ένας τελευταίος στόχος είναι η διαμόρφωση του προφίλ των χρηστών που χρησιμοποιούν τις ακαδημαϊκές βιβλιοθήκες. Το ερωτηματολόγιο διαρθρώνεται σε τέσσερις βασικές ενότητες. Η κάθε ενότητα περιλαμβάνει ερωτήσεις του κάθε στόχου. Τα πρωτογενή στοιχεία αντλήθηκαν με χορήγηση ερωτηματολογίου σε 950 χρήστες Στη συνέχεια κωδικοποιήθηκαν και ακολούθησε η επεξεργασία τους με το στατιστικό πακέτο SPSS 19.0. Επίσης πραγματοποιήθηκε έλεγχος των υποθέσεων που είχαν τεθεί, μέσω της ανάλυσης παραγόντων που ανέδειξαν νέες μεταβλητές οι οποίες μετά από την υψηλή αξιοπιστία και συνοχή τους ( α-Crombach > 0,9 ). Από τα ευρήματα της έρευνας προκύπτουν σημαντικά στοιχεία κατάλληλα για την διοίκηση της κάθε ακαδημαϊκής βιβλιοθήκης, προς βελτίωση των παρεχόμενων υπηρεσιών και κατ’ επέκταση παροχή ποιοτικότερων υπηρεσιών και τελικά ικανοποίηση των χρηστών τους. Είναι σημαντικό να πραγματοποιούνται παρόμοιες έρευνες κατά τακτά χρονικά διαστήματα, ώστε να εντοπίζονται και να αντιμετωπίζονται έγκαιρα τυχών αδυναμίες και προβλήματ

The purpose of this thesis is to evaluate the services and the satisfaction of the users of all Greek academic libraries. A lot of users surveys have been made , however, relate in each library separately. There has been no attempt to measure overall assessment services for academic libraries and satisfaction of users. In the present investigation involving registered users of Greek academic libraries of all universities in the country, trying to reliably reflected the perceptions, expectations and the actual situation of different issues of these libraries. Defining…

Advisors/Committee Members: Μαρούδας, Λεωνίδας, Giannopoulou, Angeliki, Θεοφανίδης, Φαίδων, Πολυχρονίου, Παναγιώτης.

Subjects/Keywords: Ακαδημαϊκές βιβλιοθήκες; Αξιολόγηση υπηρεσιών; Ικανοποίηση χρηστών; Έρευνα χρηστών; Ποιότητα υπηρεσιών; 025.587 7; Academic libraries; Service evaluation; User satisfaction; User research; Quality of service

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Γιαννοπούλου, �. (2012). Ακαδημαϊκές βιβλιοθήκες της Ελλάδος : Αξιολόγηση υπηρεσιών και ικανοποίηση χρηστών. (Masters Thesis). University of Patras. Retrieved from http://hdl.handle.net/10889/6581

Chicago Manual of Style (16^th Edition):

Γιαννοπούλου, Αγγελική. “Ακαδημαϊκές βιβλιοθήκες της Ελλάδος : Αξιολόγηση υπηρεσιών και ικανοποίηση χρηστών.” 2012. Masters Thesis, University of Patras. Accessed January 23, 2021. http://hdl.handle.net/10889/6581.

MLA Handbook (7^th Edition):

Γιαννοπούλου, Αγγελική. “Ακαδημαϊκές βιβλιοθήκες της Ελλάδος : Αξιολόγηση υπηρεσιών και ικανοποίηση χρηστών.” 2012. Web. 23 Jan 2021.

Vancouver:

Γιαννοπούλου �. Ακαδημαϊκές βιβλιοθήκες της Ελλάδος : Αξιολόγηση υπηρεσιών και ικανοποίηση χρηστών. [Internet] [Masters thesis]. University of Patras; 2012. [cited 2021 Jan 23]. Available from: http://hdl.handle.net/10889/6581.

Council of Science Editors:

Γιαννοπούλου �. Ακαδημαϊκές βιβλιοθήκες της Ελλάδος : Αξιολόγηση υπηρεσιών και ικανοποίηση χρηστών. [Masters Thesis]. University of Patras; 2012. Available from: http://hdl.handle.net/10889/6581

University of KwaZulu-Natal

7. Ncwane, Siyabonga Elgius. User perceptions of service quality and level of user satisfaction at the Mangosuthu University Technology's Natural Sciences Library, Umlazi, Durban 2016.

Degree: 2016, University of KwaZulu-Natal

URL: http://hdl.handle.net/10413/14991

► This study examined the quality of service provided by Mangosuthu University of Technology’s Natural Sciences Library (MUT-NSL) from the perspective of the users of the… (more)

▼ This study examined the quality of service provided by Mangosuthu University of Technology’s Natural Sciences Library (MUT-NSL) from the perspective of the users of the library. The study assessed the users’ perceptions of the quality service and determined the level of user satisfaction at the MUT-NSL. The purpose of the study was to determine the gaps between user expectations and perceptions of the service quality and to ascertain the level of user satisfaction at the library. The study population consisted of 318 registered undergraduate students, 164 postgraduate students and 89 staff. Of the 482 students and 89 staff under study, 323 responded to the questionnaire, yielding a response rate of 56.56%. The identification of the gaps in the library services and the assessment results can improve service delivery. The intention of the study was to measure the users’ perceptions of the quality of the collections, library facilities and staff services. The results will be used for service improvements and to make informed decisions concerning the quality of service that is offered at the MUT-NSL. The LibQUAL+™ survey instrument was used to measure the gap between customer expectations for excellence and their perceptions of the actual services delivered by the library. The questionnaire consisted of both open-ended and closed questions although the latter predominated. The three dimensions of service quality, that is, access to information, staff service and library facilities formed the core of the instrument. The research method used for this study was the descriptive survey. The stratified proportional sampling method was used. Results were analysed using SPSS to determine the frequency of responses. The results were displayed using tables and figures. The results from this indicate that there is small gap between users’ expectations and users’ perceptions of service quality delivered at the MUT-NS Library. However, there were instances where gaps were significant and clearly these do need to be addressed by library management. The extent of the gap varies depending on the individual services. There were perhaps understandable variations within the different user categories of respondents, namely postgraduate students, undergraduate students and academic staff, concerning library usage, perceptions and level of satisfaction of service quality at the MUT- NS Library. The findings of the study revealed that most of the users who were the students and staff rated the overall quality of service as good. Based on the findings, recommendations were made to address problems presented to improve service and increase the level of user satisfaction at the MUT-NS Library. Advisors/Committee Members: Leach, Athol. (advisor).

Subjects/Keywords: Library surveys - South Africa.; Library use studies - South Africa.; Academic libraries - South Africa - Use Studies.; Theses - Information Studies.; Library Service quality.; User perceptions.; User satisfaction.; Library usage.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Ncwane, S. E. (2016). User perceptions of service quality and level of user satisfaction at the Mangosuthu University Technology's Natural Sciences Library, Umlazi, Durban 2016. (Thesis). University of KwaZulu-Natal. Retrieved from http://hdl.handle.net/10413/14991

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Ncwane, Siyabonga Elgius. “User perceptions of service quality and level of user satisfaction at the Mangosuthu University Technology's Natural Sciences Library, Umlazi, Durban 2016.” 2016. Thesis, University of KwaZulu-Natal. Accessed January 23, 2021. http://hdl.handle.net/10413/14991.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Ncwane, Siyabonga Elgius. “User perceptions of service quality and level of user satisfaction at the Mangosuthu University Technology's Natural Sciences Library, Umlazi, Durban 2016.” 2016. Web. 23 Jan 2021.

Vancouver:

Ncwane SE. User perceptions of service quality and level of user satisfaction at the Mangosuthu University Technology's Natural Sciences Library, Umlazi, Durban 2016. [Internet] [Thesis]. University of KwaZulu-Natal; 2016. [cited 2021 Jan 23]. Available from: http://hdl.handle.net/10413/14991.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ncwane SE. User perceptions of service quality and level of user satisfaction at the Mangosuthu University Technology's Natural Sciences Library, Umlazi, Durban 2016. [Thesis]. University of KwaZulu-Natal; 2016. Available from: http://hdl.handle.net/10413/14991

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Missouri – Kansas City

8. Thompson, Cindy. Disciplinary Differences Between Faculty in Library Use and Perceptions.

Degree: 2014, University of Missouri – Kansas City

URL: http://hdl.handle.net/10355/43258

► Current literature provides little in terms of general faculty use or perceptions in relation to the library. In many institutions, liaisons reject the results and… (more)

Subjects/Keywords: Academic libraries – Relations with faculty and curriculum; Academic libraries – Evaluation; College teachers – Attitudes; Universities and colleges – Curricula; Libraries and education; Academic libraries – User satisfaction; Dissertation – University of Missouri – Kansas City – Education; Dissertation – University of Missouri – Kansas City – Public affairs

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APA (6^th Edition):

Thompson, C. (2014). Disciplinary Differences Between Faculty in Library Use and Perceptions. (Thesis). University of Missouri – Kansas City. Retrieved from http://hdl.handle.net/10355/43258

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Thompson, Cindy. “Disciplinary Differences Between Faculty in Library Use and Perceptions.” 2014. Thesis, University of Missouri – Kansas City. Accessed January 23, 2021. http://hdl.handle.net/10355/43258.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Thompson, Cindy. “Disciplinary Differences Between Faculty in Library Use and Perceptions.” 2014. Web. 23 Jan 2021.

Vancouver:

Thompson C. Disciplinary Differences Between Faculty in Library Use and Perceptions. [Internet] [Thesis]. University of Missouri – Kansas City; 2014. [cited 2021 Jan 23]. Available from: http://hdl.handle.net/10355/43258.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Thompson C. Disciplinary Differences Between Faculty in Library Use and Perceptions. [Thesis]. University of Missouri – Kansas City; 2014. Available from: http://hdl.handle.net/10355/43258

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

9. Segurado, Teresa. A informação estatística na tomada de decisão das Bibliotecas do Ensino Superior em Portugal.

Degree: 2009, RCAAP

URL: https://www.rcaap.pt/detail.jsp?id=oai:repositorio.iscte-iul.pt:10071/2137

►

Este estudo procurou, por um lado, caracterizar as bibliotecas das Universidades públicas portuguesas em termos de recolha de dados estatísticos, seu tratamento e posterior utilização… (more)

▼

Este estudo procurou, por um lado, caracterizar as bibliotecas das Universidades públicas portuguesas em termos de recolha de dados estatísticos, seu tratamento e posterior utilização na gestão e tomada de decisão nessas bibliotecas. Por outro lado, procurou auscultar a satisfação do staff e a satisfação dos utilizadores dessas mesmas bibliotecas. Além desta competente mais descritiva, este estudo incluiu também uma componente explicativa baseada num modelo teórico que sugere, primeiramente, a existência de uma relação entre a utilização de informação estatística (IE) na gestão e tomada de decisão e a satisfação do staff e a satisfação dos utilizadores. E, seguidamente, a presença de uma relação de interdependência entre o grau de satisfação do staff e o grau de satisfação dos utilizadores, tal como é sugerido pela teoria da cadeia de lucro na prestação de serviços (Heskett et al., 1994). Foi possível apurar a existência de uma cultura de recolha de dados estatísticos, tratamento e utilização dessa informação para a gestão e tomada de decisão entre as bibliotecas participantes. O estudo também revela que a recolha e utilização de IE tem um impacto positivo na satisfação dos utilizadores mas afecta negativamente a satisfação do staff com o ambiente de trabalho.

This study characterizes the Portuguese Higher Education Libraries with respect to the collection of data, its statistical analysis and subsequent use in the management and decision making of these Libraries. In addition, the study also tried to obtain information on the level of satisfaction of staff and users in the same Libraries. Besides this descriptive component, this study includes an explicative component based on a theoretical model. This model first suggests the existence of a positive relationship between the use of statistical information in management and decision making in a Library and the level of satisfaction of users and staff. A second prediction of the model is the existence of an interdependence relationship between the level of satisfaction of the staff and the level of satisfaction of the users, as it is suggest by the service-profit-chain theory (Heskett et al., 1994). The results reveal the existence of a culture of data collection, statistical analysis of the data and subsequent use in management and decision making among the participant libraries. The study also shows that the collection and use of statistical information has a positive impact on the level of satisfaction of the users but a negative impact on the level of satisfaction of staff regarding the job environment.

Advisors/Committee Members: Pires, Cesaltina, Amante, Maria João.

Subjects/Keywords: Informação estatística; Tomada de decisão; Satisfação do staff; Satisfação dos utilizadores; Bibliotecas do Ensino Superior Público Universitário; Portugal; Statistical information; Decision making; Staff satisfaction; User satisfaction; Higher Education Libraries

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Segurado, T. (2009). A informação estatística na tomada de decisão das Bibliotecas do Ensino Superior em Portugal. (Thesis). RCAAP. Retrieved from https://www.rcaap.pt/detail.jsp?id=oai:repositorio.iscte-iul.pt:10071/2137

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Segurado, Teresa. “A informação estatística na tomada de decisão das Bibliotecas do Ensino Superior em Portugal.” 2009. Thesis, RCAAP. Accessed January 23, 2021. https://www.rcaap.pt/detail.jsp?id=oai:repositorio.iscte-iul.pt:10071/2137.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Segurado, Teresa. “A informação estatística na tomada de decisão das Bibliotecas do Ensino Superior em Portugal.” 2009. Web. 23 Jan 2021.

Vancouver:

Segurado T. A informação estatística na tomada de decisão das Bibliotecas do Ensino Superior em Portugal. [Internet] [Thesis]. RCAAP; 2009. [cited 2021 Jan 23]. Available from: https://www.rcaap.pt/detail.jsp?id=oai:repositorio.iscte-iul.pt:10071/2137.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Segurado T. A informação estatística na tomada de decisão das Bibliotecas do Ensino Superior em Portugal. [Thesis]. RCAAP; 2009. Available from: https://www.rcaap.pt/detail.jsp?id=oai:repositorio.iscte-iul.pt:10071/2137

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of the Western Cape

10. Sinyenyeko-Sayo, Nondumiso Constance. Improving library services through the application of business performance concepts .

Degree: 2007, University of the Western Cape

URL: http://hdl.handle.net/11394/2037

► In virtually any field of endeavour today, access to information is a prerequisite for success. Library services are affected by financial considerations and staffing problems.… (more)

Subjects/Keywords: Academic libraries - South Africa; Western Cape; Western Cape - Evaluation; Academic libraries; User satisfaction - South Africa; Libraries and students - South Africa

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APA (6^th Edition):

Sinyenyeko-Sayo, N. C. (2007). Improving library services through the application of business performance concepts . (Thesis). University of the Western Cape. Retrieved from http://hdl.handle.net/11394/2037

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Sinyenyeko-Sayo, Nondumiso Constance. “Improving library services through the application of business performance concepts .” 2007. Thesis, University of the Western Cape. Accessed January 23, 2021. http://hdl.handle.net/11394/2037.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Sinyenyeko-Sayo, Nondumiso Constance. “Improving library services through the application of business performance concepts .” 2007. Web. 23 Jan 2021.

Vancouver:

Sinyenyeko-Sayo NC. Improving library services through the application of business performance concepts . [Internet] [Thesis]. University of the Western Cape; 2007. [cited 2021 Jan 23]. Available from: http://hdl.handle.net/11394/2037.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Sinyenyeko-Sayo NC. Improving library services through the application of business performance concepts . [Thesis]. University of the Western Cape; 2007. Available from: http://hdl.handle.net/11394/2037

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of North Texas

11. Tameem, Jamal Abbas. User Satisfaction in a Government Library : A Case Study of the Ministry of Foreign Affairs in Saudi Arabia.

Degree: 1991, University of North Texas

URL: https://digital.library.unt.edu/ark:/67531/metadc278526/

► The problem of this study was the lack of knowledge about user satisfaction with the library services which are provided at the library of the… (more)

Subjects/Keywords: government libraries; user satisfaction; Ministry of Foreign Affairs; Saudi Arabia. Wizārat al-Khārijīyah.; Government libraries – Saudi Arabia.

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APA (6^th Edition):

Tameem, J. A. (1991). User Satisfaction in a Government Library : A Case Study of the Ministry of Foreign Affairs in Saudi Arabia. (Thesis). University of North Texas. Retrieved from https://digital.library.unt.edu/ark:/67531/metadc278526/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Tameem, Jamal Abbas. “User Satisfaction in a Government Library : A Case Study of the Ministry of Foreign Affairs in Saudi Arabia.” 1991. Thesis, University of North Texas. Accessed January 23, 2021. https://digital.library.unt.edu/ark:/67531/metadc278526/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Tameem, Jamal Abbas. “User Satisfaction in a Government Library : A Case Study of the Ministry of Foreign Affairs in Saudi Arabia.” 1991. Web. 23 Jan 2021.

Vancouver:

Tameem JA. User Satisfaction in a Government Library : A Case Study of the Ministry of Foreign Affairs in Saudi Arabia. [Internet] [Thesis]. University of North Texas; 1991. [cited 2021 Jan 23]. Available from: https://digital.library.unt.edu/ark:/67531/metadc278526/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Tameem JA. User Satisfaction in a Government Library : A Case Study of the Ministry of Foreign Affairs in Saudi Arabia. [Thesis]. University of North Texas; 1991. Available from: https://digital.library.unt.edu/ark:/67531/metadc278526/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Missouri – Columbia

12. Paul, Anindita. The use of web analytics on an academic library website.

Degree: 2009, University of Missouri – Columbia

URL: https://doi.org/10.32469/10355/9860

► Academic libraries need to evaluate their electronic services in order to ensure their users' satisfaction. Libraries have been using evidence based evaluation traditionally. These practices… (more)

Subjects/Keywords: Google Analytics; Web usage mining; Human-computer interaction; Libraries – User satisfaction; Academic libraries – Computer network resources; Internet users – Statistics – Data processing; Library users – Statistics – Dataprocessing

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Paul, A. (2009). The use of web analytics on an academic library website. (Thesis). University of Missouri – Columbia. Retrieved from https://doi.org/10.32469/10355/9860

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Paul, Anindita. “The use of web analytics on an academic library website.” 2009. Thesis, University of Missouri – Columbia. Accessed January 23, 2021. https://doi.org/10.32469/10355/9860.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Paul, Anindita. “The use of web analytics on an academic library website.” 2009. Web. 23 Jan 2021.

Vancouver:

Paul A. The use of web analytics on an academic library website. [Internet] [Thesis]. University of Missouri – Columbia; 2009. [cited 2021 Jan 23]. Available from: https://doi.org/10.32469/10355/9860.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Paul A. The use of web analytics on an academic library website. [Thesis]. University of Missouri – Columbia; 2009. Available from: https://doi.org/10.32469/10355/9860

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

13. Gouveia, Miguel Fernando Fonseca Marques. O marketing em organizações sem fins lucrativos: estudo da satisfação do utilizador e orientações estratégicas para a elaboração de um plano de marketing para a biblioteca municipal de Lamego.

Degree: 2015, RCAAP

URL: https://www.rcaap.pt/detail.jsp?id=oai:repositorio.ipv.pt:10400.19/2950

►

O presente projeto de investigação tem como intuito estabelecer orientações estratégicas para a elaboração de um Plano de Marketing numa Organização sem fins lucrativos, mais… (more)

Subjects/Keywords: Marketing; Satisfação dos Utilizadores; Organizações sem Fins Lucrativos; Bibliotecas; Orientações estratégicas para a elaboração de um Plano de Marketing; Libraries; User Satisfaction; Non-profit Organizations; Marketing Plan; Marketing; Departamento de Comunicação e Arte

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APA (6^th Edition):

Gouveia, M. F. F. M. (2015). O marketing em organizações sem fins lucrativos: estudo da satisfação do utilizador e orientações estratégicas para a elaboração de um plano de marketing para a biblioteca municipal de Lamego. (Thesis). RCAAP. Retrieved from https://www.rcaap.pt/detail.jsp?id=oai:repositorio.ipv.pt:10400.19/2950

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Gouveia, Miguel Fernando Fonseca Marques. “O marketing em organizações sem fins lucrativos: estudo da satisfação do utilizador e orientações estratégicas para a elaboração de um plano de marketing para a biblioteca municipal de Lamego.” 2015. Thesis, RCAAP. Accessed January 23, 2021. https://www.rcaap.pt/detail.jsp?id=oai:repositorio.ipv.pt:10400.19/2950.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Gouveia, Miguel Fernando Fonseca Marques. “O marketing em organizações sem fins lucrativos: estudo da satisfação do utilizador e orientações estratégicas para a elaboração de um plano de marketing para a biblioteca municipal de Lamego.” 2015. Web. 23 Jan 2021.

Vancouver:

Gouveia MFFM. O marketing em organizações sem fins lucrativos: estudo da satisfação do utilizador e orientações estratégicas para a elaboração de um plano de marketing para a biblioteca municipal de Lamego. [Internet] [Thesis]. RCAAP; 2015. [cited 2021 Jan 23]. Available from: https://www.rcaap.pt/detail.jsp?id=oai:repositorio.ipv.pt:10400.19/2950.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Gouveia MFFM. O marketing em organizações sem fins lucrativos: estudo da satisfação do utilizador e orientações estratégicas para a elaboração de um plano de marketing para a biblioteca municipal de Lamego. [Thesis]. RCAAP; 2015. Available from: https://www.rcaap.pt/detail.jsp?id=oai:repositorio.ipv.pt:10400.19/2950

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of South Africa

14. Jayasundara, Chaminda Chiran. Developing a model for prodicting customer satisfaction in relation to service quality in University libraries in Sri Lanka .

Degree: 2009, University of South Africa

URL: http://hdl.handle.net/10500/3194

► Customer satisfaction, from the service quality perspective, has emerged as a new modus operandi for assessing customers’ perceptions and/or expectations of services in order to… (more)

▼ Customer satisfaction, from the service quality perspective, has emerged as a new modus operandi for assessing customers’ perceptions and/or expectations of services in order to re-orient and regulate existing services. University library administrators in Sri Lanka, realising the necessity of complying with customer perception of high quality service, have begun to search for alternative ways to satisfy their clientele on the basis of service quality. This study therefore aims to meet this need by developing a model to assess the extent to which service quality indicators and other explanatory attributes may be used to predict customer satisfaction, from a service quality perspective. The research process used in the study was the “onion model,” which involved a combination of positivist and phenomenological inquiries that led to the use of qualitative and quantitative approaches in line with the purpose of the study, which was exploratory in nature and searched for causality. The design of the study involved two main stages: the exploratory stage and the main stage. In the exploratory stage, attributes and domain identification of service quality was carried out with a sample of 262 subjects. Based upon the exploratory study, four provisional models were constructed and tested in the main study, using a sample of 1840 subjects. The model based on the performance-only paradigm and the linearity assumption between the constructs was found to be the best parsimony model that provided for enhanced predictive performance, calibration and potential insight into attributes and domain relevance. Regarding overall satisfaction, responsiveness, supportiveness, building environment, collection and access, furniture and facilities, technology and service delivery as quality domains, involvement with the service, and knowledge of the customers as situational attributes and age, member category, university and gender as socio-demographic attributes were found to be significant. The final model may be used to design a simple measurement or monitoring process of library performance, and it may also be a useful tool for diagnosing service quality locally. This research further provides a keystone for other studies and may also stimulate the momentum of current research on service quality and/or customer satisfaction Advisors/Committee Members: Ngulube, Patrick (advisor), Minishi-Manjanja, Mabel K. (Prof.) (advisor).

Subjects/Keywords: Service quality; Customer satisfaction; Customer perceptions; Service marketing; Relationship marketing; Information marketing; Customer needs; Customer desires; Disconfirmation; Performance-only; Expectancy disconfirmation; User satisfaction; University libraries; Sri Lanka

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Jayasundara, C. C. (2009). Developing a model for prodicting customer satisfaction in relation to service quality in University libraries in Sri Lanka . (Doctoral Dissertation). University of South Africa. Retrieved from http://hdl.handle.net/10500/3194

Chicago Manual of Style (16^th Edition):

Jayasundara, Chaminda Chiran. “Developing a model for prodicting customer satisfaction in relation to service quality in University libraries in Sri Lanka .” 2009. Doctoral Dissertation, University of South Africa. Accessed January 23, 2021. http://hdl.handle.net/10500/3194.

MLA Handbook (7^th Edition):

Jayasundara, Chaminda Chiran. “Developing a model for prodicting customer satisfaction in relation to service quality in University libraries in Sri Lanka .” 2009. Web. 23 Jan 2021.

Vancouver:

Jayasundara CC. Developing a model for prodicting customer satisfaction in relation to service quality in University libraries in Sri Lanka . [Internet] [Doctoral dissertation]. University of South Africa; 2009. [cited 2021 Jan 23]. Available from: http://hdl.handle.net/10500/3194.

Council of Science Editors:

Jayasundara CC. Developing a model for prodicting customer satisfaction in relation to service quality in University libraries in Sri Lanka . [Doctoral Dissertation]. University of South Africa; 2009. Available from: http://hdl.handle.net/10500/3194

15. Paul, Anindita. The use of web analytics on an academic library website.

Degree: 2009, University of Missouri – Columbia

URL: http://hdl.handle.net/10355/9860

► Academic libraries need to evaluate their electronic services in order to ensure their users' satisfaction. Libraries have been using evidence based evaluation traditionally. These practices… (more)

Subjects/Keywords: Google Analytics; Web usage mining; Human-computer interaction; Libraries – User satisfaction; Academic libraries – Computer network resources; Internet users – Statistics – Data processing; Library users – Statistics – Dataprocessing

…Libraries are considering user perspectives when evaluating library services and constantly… …Most user studies in libraries are conducted using focus groups and surveys that have helped… …the shift from system to user perspective, libraries started to consider users‘ behavior and… …terminology used on the library website. The end-user satisfaction is affected because users have to… …for librarians to interpret the web data. Also, privacy of user information in libraries has…

14 more images…

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Paul, A. (2009). The use of web analytics on an academic library website. (Thesis). University of Missouri – Columbia. Retrieved from http://hdl.handle.net/10355/9860

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Paul, Anindita. “The use of web analytics on an academic library website.” 2009. Thesis, University of Missouri – Columbia. Accessed January 23, 2021. http://hdl.handle.net/10355/9860.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Paul, Anindita. “The use of web analytics on an academic library website.” 2009. Web. 23 Jan 2021.

Vancouver:

Paul A. The use of web analytics on an academic library website. [Internet] [Thesis]. University of Missouri – Columbia; 2009. [cited 2021 Jan 23]. Available from: http://hdl.handle.net/10355/9860.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Paul A. The use of web analytics on an academic library website. [Thesis]. University of Missouri – Columbia; 2009. Available from: http://hdl.handle.net/10355/9860

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

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Open Access Theses and Dissertations