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You searched for subject:(Internal service quality). Showing records 1 – 30 of 36 total matches.

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California State Polytechnic University – Pomona

1. Walters, Robert. Reevaluating the Service Profit Chain Model: with Special Consideration to the HRT Segment.

Degree: MS, The Collins College of Hospitality Management, 2019, California State Polytechnic University – Pomona

 The purpose of this study was to review the academic literature on the links and components of the service profit chain (SPC) model, as they… (more)

Subjects/Keywords: internal service quality

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APA (6th Edition):

Walters, R. (2019). Reevaluating the Service Profit Chain Model: with Special Consideration to the HRT Segment. (Masters Thesis). California State Polytechnic University – Pomona. Retrieved from http://hdl.handle.net/10211.3/207986

Chicago Manual of Style (16th Edition):

Walters, Robert. “Reevaluating the Service Profit Chain Model: with Special Consideration to the HRT Segment.” 2019. Masters Thesis, California State Polytechnic University – Pomona. Accessed December 08, 2019. http://hdl.handle.net/10211.3/207986.

MLA Handbook (7th Edition):

Walters, Robert. “Reevaluating the Service Profit Chain Model: with Special Consideration to the HRT Segment.” 2019. Web. 08 Dec 2019.

Vancouver:

Walters R. Reevaluating the Service Profit Chain Model: with Special Consideration to the HRT Segment. [Internet] [Masters thesis]. California State Polytechnic University – Pomona; 2019. [cited 2019 Dec 08]. Available from: http://hdl.handle.net/10211.3/207986.

Council of Science Editors:

Walters R. Reevaluating the Service Profit Chain Model: with Special Consideration to the HRT Segment. [Masters Thesis]. California State Polytechnic University – Pomona; 2019. Available from: http://hdl.handle.net/10211.3/207986


Karlstad University

2. Li, Lin. Internal Quality Management in Service Organizations: a theoretical approach.

Degree: Communication and IT, 2011, Karlstad University

Service industry or service economy is now taking a big part of the whole economy. Service sector is still a fast growing market over… (more)

Subjects/Keywords: Internal marketing; internal service; internal customer; quality management; Business studies; Företagsekonomi

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APA (6th Edition):

Li, L. (2011). Internal Quality Management in Service Organizations: a theoretical approach. (Thesis). Karlstad University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-6763

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Li, Lin. “Internal Quality Management in Service Organizations: a theoretical approach.” 2011. Thesis, Karlstad University. Accessed December 08, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-6763.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Li, Lin. “Internal Quality Management in Service Organizations: a theoretical approach.” 2011. Web. 08 Dec 2019.

Vancouver:

Li L. Internal Quality Management in Service Organizations: a theoretical approach. [Internet] [Thesis]. Karlstad University; 2011. [cited 2019 Dec 08]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-6763.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Li L. Internal Quality Management in Service Organizations: a theoretical approach. [Thesis]. Karlstad University; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-6763

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

3. Spetz, Emma. The influence of People : The Service Marketing benefits of training.

Degree: Umeå School of Business, 2008, Umeå University

  In the past years the competition in the restaurant trade in Umeå is increasing. There is more choice for the customers and thereby the… (more)

Subjects/Keywords: Service Marketing; Training; Internal Marketing; Human Relations Management; Internal Branding; Service Quality; Business studies; Företagsekonomi

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APA (6th Edition):

Spetz, E. (2008). The influence of People : The Service Marketing benefits of training. (Thesis). Umeå University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-1791

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Spetz, Emma. “The influence of People : The Service Marketing benefits of training.” 2008. Thesis, Umeå University. Accessed December 08, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-1791.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Spetz, Emma. “The influence of People : The Service Marketing benefits of training.” 2008. Web. 08 Dec 2019.

Vancouver:

Spetz E. The influence of People : The Service Marketing benefits of training. [Internet] [Thesis]. Umeå University; 2008. [cited 2019 Dec 08]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-1791.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Spetz E. The influence of People : The Service Marketing benefits of training. [Thesis]. Umeå University; 2008. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-1791

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

4. WANG , HUAN-WEN. The effect of Service Quality on Performance for the Internal Audit âA case study.

Degree: Master, EMBA, 2014, NSYSU

 Abstract In the occasion of the amassed number of the employees approaching to their retirement age, the traditional industrial companies with the history over decades… (more)

Subjects/Keywords: Auditorâs Style; Internal Audit; Service Quality; Audited Attitudes; Audit Performance

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

WANG , H. (2014). The effect of Service Quality on Performance for the Internal Audit âA case study. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0515114-104528

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

WANG , HUAN-WEN. “The effect of Service Quality on Performance for the Internal Audit âA case study.” 2014. Thesis, NSYSU. Accessed December 08, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0515114-104528.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

WANG , HUAN-WEN. “The effect of Service Quality on Performance for the Internal Audit âA case study.” 2014. Web. 08 Dec 2019.

Vancouver:

WANG H. The effect of Service Quality on Performance for the Internal Audit âA case study. [Internet] [Thesis]. NSYSU; 2014. [cited 2019 Dec 08]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0515114-104528.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

WANG H. The effect of Service Quality on Performance for the Internal Audit âA case study. [Thesis]. NSYSU; 2014. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0515114-104528

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

5. Tzeng, Jia-yan. A Study of Customer Relationship Management in Mega Securities.

Degree: Master, Business Management, 2016, NSYSU

 Nowadays, the financial industry is facing serious challenges because of the change of consumerâs consumption behavior, environment and technology. In the past time, securities dealers… (more)

Subjects/Keywords: Service quality; Satisfactory; Internal marketing; Customer oriented; Customer Relationship Management

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APA (6th Edition):

Tzeng, J. (2016). A Study of Customer Relationship Management in Mega Securities. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0517116-111905

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Tzeng, Jia-yan. “A Study of Customer Relationship Management in Mega Securities.” 2016. Thesis, NSYSU. Accessed December 08, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0517116-111905.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Tzeng, Jia-yan. “A Study of Customer Relationship Management in Mega Securities.” 2016. Web. 08 Dec 2019.

Vancouver:

Tzeng J. A Study of Customer Relationship Management in Mega Securities. [Internet] [Thesis]. NSYSU; 2016. [cited 2019 Dec 08]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0517116-111905.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Tzeng J. A Study of Customer Relationship Management in Mega Securities. [Thesis]. NSYSU; 2016. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0517116-111905

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Queensland University of Technology

6. Hollis, Charles. Service quality evaluation in internal healthcare service chains.

Degree: 2006, Queensland University of Technology

 Measurement of quality is an important area within the services sector. To date, most attempts at measurement have focussed on how external clients perceive the… (more)

Subjects/Keywords: internal service quality; equity

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Hollis, C. (2006). Service quality evaluation in internal healthcare service chains. (Thesis). Queensland University of Technology. Retrieved from https://eprints.qut.edu.au/16267/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Hollis, Charles. “Service quality evaluation in internal healthcare service chains.” 2006. Thesis, Queensland University of Technology. Accessed December 08, 2019. https://eprints.qut.edu.au/16267/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Hollis, Charles. “Service quality evaluation in internal healthcare service chains.” 2006. Web. 08 Dec 2019.

Vancouver:

Hollis C. Service quality evaluation in internal healthcare service chains. [Internet] [Thesis]. Queensland University of Technology; 2006. [cited 2019 Dec 08]. Available from: https://eprints.qut.edu.au/16267/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Hollis C. Service quality evaluation in internal healthcare service chains. [Thesis]. Queensland University of Technology; 2006. Available from: https://eprints.qut.edu.au/16267/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

7. Carlos Alberto Mitsuo Fujii. FUJII, C.A.M.: APPLICATION OF METHOD FOR INTERNAL SERVICE QUALITY EVALUATION OF UTILITIES MAINTENANCE: SURVEY ON A MANUFACTURING COMPANY.

Degree: 2011, Universidade Nove de Julho

The aim of this work was to use a suitable method to evaluate the internal service quality of utilities maintenance in a manufacturing company. Due… (more)

Subjects/Keywords: SERVPERF; Clientes Internos.; SERVQUAL; Internal Service Quality; SERVQUAL; Internal Customers.; Qualidade De Serviços Internos; SERVPERF; ENGENHARIA DE PRODUCAO

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Fujii, C. A. M. (2011). FUJII, C.A.M.: APPLICATION OF METHOD FOR INTERNAL SERVICE QUALITY EVALUATION OF UTILITIES MAINTENANCE: SURVEY ON A MANUFACTURING COMPANY. (Thesis). Universidade Nove de Julho. Retrieved from http://www4.uninove.br/tedeSimplificado/tde_busca/arquivo.php?codArquivo=417

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Fujii, Carlos Alberto Mitsuo. “FUJII, C.A.M.: APPLICATION OF METHOD FOR INTERNAL SERVICE QUALITY EVALUATION OF UTILITIES MAINTENANCE: SURVEY ON A MANUFACTURING COMPANY.” 2011. Thesis, Universidade Nove de Julho. Accessed December 08, 2019. http://www4.uninove.br/tedeSimplificado/tde_busca/arquivo.php?codArquivo=417.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Fujii, Carlos Alberto Mitsuo. “FUJII, C.A.M.: APPLICATION OF METHOD FOR INTERNAL SERVICE QUALITY EVALUATION OF UTILITIES MAINTENANCE: SURVEY ON A MANUFACTURING COMPANY.” 2011. Web. 08 Dec 2019.

Vancouver:

Fujii CAM. FUJII, C.A.M.: APPLICATION OF METHOD FOR INTERNAL SERVICE QUALITY EVALUATION OF UTILITIES MAINTENANCE: SURVEY ON A MANUFACTURING COMPANY. [Internet] [Thesis]. Universidade Nove de Julho; 2011. [cited 2019 Dec 08]. Available from: http://www4.uninove.br/tedeSimplificado/tde_busca/arquivo.php?codArquivo=417.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Fujii CAM. FUJII, C.A.M.: APPLICATION OF METHOD FOR INTERNAL SERVICE QUALITY EVALUATION OF UTILITIES MAINTENANCE: SURVEY ON A MANUFACTURING COMPANY. [Thesis]. Universidade Nove de Julho; 2011. Available from: http://www4.uninove.br/tedeSimplificado/tde_busca/arquivo.php?codArquivo=417

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

8. Chen, Wen-Fang. Internal Service quality Factors of Human Resource Department – Business Managers' Perception.

Degree: Master, Human Resource Management, 2002, NSYSU

 The management and measurement of internal service quality is a special issue. If managers and specialists of human resource want to improve their internal service(more)

Subjects/Keywords: human resource; internal service quality; internal marketing; organizational performance

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Chen, W. (2002). Internal Service quality Factors of Human Resource Department – Business Managers' Perception. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0729102-120244

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Chen, Wen-Fang. “Internal Service quality Factors of Human Resource Department – Business Managers' Perception.” 2002. Thesis, NSYSU. Accessed December 08, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0729102-120244.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Chen, Wen-Fang. “Internal Service quality Factors of Human Resource Department – Business Managers' Perception.” 2002. Web. 08 Dec 2019.

Vancouver:

Chen W. Internal Service quality Factors of Human Resource Department – Business Managers' Perception. [Internet] [Thesis]. NSYSU; 2002. [cited 2019 Dec 08]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0729102-120244.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Chen W. Internal Service quality Factors of Human Resource Department – Business Managers' Perception. [Thesis]. NSYSU; 2002. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0729102-120244

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

9. Junior, Agnaldo de Oliveira Gomes. Avaliação da satisfação dos gestores e colaboradores e sua relação com o desempenho: o caso MASA da Amazônia.

Degree: 2010, RCAAP

Doutoramento em Gestão de Empresas

O estudo objetiva evidenciar estratégias de marketing interno que contribuem de forma decisiva na elaboração de uma nova cultura organizacional… (more)

Subjects/Keywords: Marketing Interno; Cliente Interno; Qualidade na prestação do Serviço; Internal Marketing; Internal Customer; Quality of Service provision

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Junior, A. d. O. G. (2010). Avaliação da satisfação dos gestores e colaboradores e sua relação com o desempenho: o caso MASA da Amazônia. (Thesis). RCAAP. Retrieved from https://www.rcaap.pt/detail.jsp?id=oai:repositorio.iscte-iul.pt:10071/2793

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Junior, Agnaldo de Oliveira Gomes. “Avaliação da satisfação dos gestores e colaboradores e sua relação com o desempenho: o caso MASA da Amazônia.” 2010. Thesis, RCAAP. Accessed December 08, 2019. https://www.rcaap.pt/detail.jsp?id=oai:repositorio.iscte-iul.pt:10071/2793.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Junior, Agnaldo de Oliveira Gomes. “Avaliação da satisfação dos gestores e colaboradores e sua relação com o desempenho: o caso MASA da Amazônia.” 2010. Web. 08 Dec 2019.

Vancouver:

Junior AdOG. Avaliação da satisfação dos gestores e colaboradores e sua relação com o desempenho: o caso MASA da Amazônia. [Internet] [Thesis]. RCAAP; 2010. [cited 2019 Dec 08]. Available from: https://www.rcaap.pt/detail.jsp?id=oai:repositorio.iscte-iul.pt:10071/2793.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Junior AdOG. Avaliação da satisfação dos gestores e colaboradores e sua relação com o desempenho: o caso MASA da Amazônia. [Thesis]. RCAAP; 2010. Available from: https://www.rcaap.pt/detail.jsp?id=oai:repositorio.iscte-iul.pt:10071/2793

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

10. Huhtiniemi, Jenni. Customer Satisfaction of Internal Business Travel Services at Finnair Plc .

Degree: 2008, Theseus

 The objective of this thesis is to assess and measure the level of satisfaction of the internal business travel customers at Finnair Plc. The internal(more)

Subjects/Keywords: customers; travel management; service quality; palvelut; internal customer; asiakkaat; asiakastyytyväisyys; laatu; customer satisfaction; matkahallinto

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Huhtiniemi, J. (2008). Customer Satisfaction of Internal Business Travel Services at Finnair Plc . (Thesis). Theseus. Retrieved from http://www.theseus.fi/handle/10024/1431

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Huhtiniemi, Jenni. “Customer Satisfaction of Internal Business Travel Services at Finnair Plc .” 2008. Thesis, Theseus. Accessed December 08, 2019. http://www.theseus.fi/handle/10024/1431.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Huhtiniemi, Jenni. “Customer Satisfaction of Internal Business Travel Services at Finnair Plc .” 2008. Web. 08 Dec 2019.

Vancouver:

Huhtiniemi J. Customer Satisfaction of Internal Business Travel Services at Finnair Plc . [Internet] [Thesis]. Theseus; 2008. [cited 2019 Dec 08]. Available from: http://www.theseus.fi/handle/10024/1431.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Huhtiniemi J. Customer Satisfaction of Internal Business Travel Services at Finnair Plc . [Thesis]. Theseus; 2008. Available from: http://www.theseus.fi/handle/10024/1431

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Texas A&M University

11. Baca, David Ray. Dimensions of service quality of the University of Arizona Sponsored Projects Services Office internal customers.

Degree: 2007, Texas A&M University

 When a service transaction occurs between a service provider and a customer there are dimensions of that transaction that are essential to making the customer… (more)

Subjects/Keywords: SERVQUAL; Internal; Customer; Dimension; Service Quality

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APA (6th Edition):

Baca, D. R. (2007). Dimensions of service quality of the University of Arizona Sponsored Projects Services Office internal customers. (Thesis). Texas A&M University. Retrieved from http://hdl.handle.net/1969.1/4720

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Baca, David Ray. “Dimensions of service quality of the University of Arizona Sponsored Projects Services Office internal customers.” 2007. Thesis, Texas A&M University. Accessed December 08, 2019. http://hdl.handle.net/1969.1/4720.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Baca, David Ray. “Dimensions of service quality of the University of Arizona Sponsored Projects Services Office internal customers.” 2007. Web. 08 Dec 2019.

Vancouver:

Baca DR. Dimensions of service quality of the University of Arizona Sponsored Projects Services Office internal customers. [Internet] [Thesis]. Texas A&M University; 2007. [cited 2019 Dec 08]. Available from: http://hdl.handle.net/1969.1/4720.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Baca DR. Dimensions of service quality of the University of Arizona Sponsored Projects Services Office internal customers. [Thesis]. Texas A&M University; 2007. Available from: http://hdl.handle.net/1969.1/4720

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

12. Teng, Hsien-Hwa. Relation's research of internal marketing,organization commitment,service quality.

Degree: Master, Business Management, 2003, NSYSU

 ABSTRACT Nowadays, in highly competitive circumstance, the highly qualified employee has become one of the key points for company to success and also the precious… (more)

Subjects/Keywords: Service quality; Internal marketing; Organization commitment

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Teng, H. (2003). Relation's research of internal marketing,organization commitment,service quality. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0623103-164554

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Teng, Hsien-Hwa. “Relation's research of internal marketing,organization commitment,service quality.” 2003. Thesis, NSYSU. Accessed December 08, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0623103-164554.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Teng, Hsien-Hwa. “Relation's research of internal marketing,organization commitment,service quality.” 2003. Web. 08 Dec 2019.

Vancouver:

Teng H. Relation's research of internal marketing,organization commitment,service quality. [Internet] [Thesis]. NSYSU; 2003. [cited 2019 Dec 08]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0623103-164554.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Teng H. Relation's research of internal marketing,organization commitment,service quality. [Thesis]. NSYSU; 2003. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0623103-164554

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of South Africa

13. Marais, Marinda. Gehaltebeheer binne interne ouditfunksies en die toepassing daarvan in Suid-Afrika .

Degree: 2009, University of South Africa

 The purpose of quality control within internal auditing functions is to ensure that internal auditing functions add value by providing a quality service. The aim… (more)

Subjects/Keywords: Internal auditing services; Quality; Quality control; Quality programme; Quality assessment; Internal quality assessment; External quality assessment; Quality assurance service; Internal auditing clients; Internal auditing functions; Internal auditing

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APA (6th Edition):

Marais, M. (2009). Gehaltebeheer binne interne ouditfunksies en die toepassing daarvan in Suid-Afrika . (Masters Thesis). University of South Africa. Retrieved from http://hdl.handle.net/10500/1610

Chicago Manual of Style (16th Edition):

Marais, Marinda. “Gehaltebeheer binne interne ouditfunksies en die toepassing daarvan in Suid-Afrika .” 2009. Masters Thesis, University of South Africa. Accessed December 08, 2019. http://hdl.handle.net/10500/1610.

MLA Handbook (7th Edition):

Marais, Marinda. “Gehaltebeheer binne interne ouditfunksies en die toepassing daarvan in Suid-Afrika .” 2009. Web. 08 Dec 2019.

Vancouver:

Marais M. Gehaltebeheer binne interne ouditfunksies en die toepassing daarvan in Suid-Afrika . [Internet] [Masters thesis]. University of South Africa; 2009. [cited 2019 Dec 08]. Available from: http://hdl.handle.net/10500/1610.

Council of Science Editors:

Marais M. Gehaltebeheer binne interne ouditfunksies en die toepassing daarvan in Suid-Afrika . [Masters Thesis]. University of South Africa; 2009. Available from: http://hdl.handle.net/10500/1610


Technical University of Lisbon

14. Marques, Heidy Laura Rodrigues. Análise e avaliação do desempenho do serviço logístico ao cliente interno da empresa “ABC”.

Degree: 2011, Technical University of Lisbon

Mestrado em Gestão e Estratégia Industrial

Analisar o desempenho da logística tornou-se uma prioridade. O serviço logístico ao cliente é uma parte da oferta total… (more)

Subjects/Keywords: Logística; Serviço Logístico; Expectativas dos Clientes; Cliente Interno; Qualidade do Serviço; Logistics; Logistic Service; Customer Expectations; Internal Customer,; Service Quality

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Marques, H. L. R. (2011). Análise e avaliação do desempenho do serviço logístico ao cliente interno da empresa “ABC”. (Thesis). Technical University of Lisbon. Retrieved from http://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/3481

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Marques, Heidy Laura Rodrigues. “Análise e avaliação do desempenho do serviço logístico ao cliente interno da empresa “ABC”.” 2011. Thesis, Technical University of Lisbon. Accessed December 08, 2019. http://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/3481.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Marques, Heidy Laura Rodrigues. “Análise e avaliação do desempenho do serviço logístico ao cliente interno da empresa “ABC”.” 2011. Web. 08 Dec 2019.

Vancouver:

Marques HLR. Análise e avaliação do desempenho do serviço logístico ao cliente interno da empresa “ABC”. [Internet] [Thesis]. Technical University of Lisbon; 2011. [cited 2019 Dec 08]. Available from: http://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/3481.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Marques HLR. Análise e avaliação do desempenho do serviço logístico ao cliente interno da empresa “ABC”. [Thesis]. Technical University of Lisbon; 2011. Available from: http://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/3481

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Southern Cross University

15. Chang, Henry. The identification of critical success factors for quality internal IT services in public sector organisations in Hong Kong.

Degree: 2012, Southern Cross University

 Customer satisfaction and cost saving are the benefits of quality service, whether in private sector firms or public sector organisations. Since customer-facing employees are supported… (more)

Subjects/Keywords: quality service; quality management; internal service; critical success factor; public sector; Business; Business Administration, Management, and Operations; Human Resources Management; Systems and Communications

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APA (6th Edition):

Chang, H. (2012). The identification of critical success factors for quality internal IT services in public sector organisations in Hong Kong. (Thesis). Southern Cross University. Retrieved from http://epubs.scu.edu.au/theses/255

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Chang, Henry. “The identification of critical success factors for quality internal IT services in public sector organisations in Hong Kong.” 2012. Thesis, Southern Cross University. Accessed December 08, 2019. http://epubs.scu.edu.au/theses/255.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Chang, Henry. “The identification of critical success factors for quality internal IT services in public sector organisations in Hong Kong.” 2012. Web. 08 Dec 2019.

Vancouver:

Chang H. The identification of critical success factors for quality internal IT services in public sector organisations in Hong Kong. [Internet] [Thesis]. Southern Cross University; 2012. [cited 2019 Dec 08]. Available from: http://epubs.scu.edu.au/theses/255.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Chang H. The identification of critical success factors for quality internal IT services in public sector organisations in Hong Kong. [Thesis]. Southern Cross University; 2012. Available from: http://epubs.scu.edu.au/theses/255

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of South Africa

16. Assefa Worede Tesfay. A comprehensive measure of business performance : a study of the commercial banking industry in Ethiopia.

Degree: 2016, University of South Africa

 The purpose of the study was to identify a comprehensive measure of performance by assessing the relationship between employee satisfaction and customer satisfaction on the… (more)

Subjects/Keywords: Comprehensive; Performance; Social exchange theory; Attitude theory; Emotional contagion theory; BSC Model; SPC Model; Internal service quality; Employee satisfaction; Customer service quality; Customer satisfaction; Customer loyalty; Profitability; Commercial bank; Ethiopia

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Tesfay, A. W. (2016). A comprehensive measure of business performance : a study of the commercial banking industry in Ethiopia. (Doctoral Dissertation). University of South Africa. Retrieved from http://hdl.handle.net/10500/22160

Chicago Manual of Style (16th Edition):

Tesfay, Assefa Worede. “A comprehensive measure of business performance : a study of the commercial banking industry in Ethiopia.” 2016. Doctoral Dissertation, University of South Africa. Accessed December 08, 2019. http://hdl.handle.net/10500/22160.

MLA Handbook (7th Edition):

Tesfay, Assefa Worede. “A comprehensive measure of business performance : a study of the commercial banking industry in Ethiopia.” 2016. Web. 08 Dec 2019.

Vancouver:

Tesfay AW. A comprehensive measure of business performance : a study of the commercial banking industry in Ethiopia. [Internet] [Doctoral dissertation]. University of South Africa; 2016. [cited 2019 Dec 08]. Available from: http://hdl.handle.net/10500/22160.

Council of Science Editors:

Tesfay AW. A comprehensive measure of business performance : a study of the commercial banking industry in Ethiopia. [Doctoral Dissertation]. University of South Africa; 2016. Available from: http://hdl.handle.net/10500/22160


University of Oulu

17. Lehto, L. (Liisa). Interactive two-step training and management strategy for improvement of the quality of point-of-care testing by nurses:implementation of the strategy in blood glucose measurement.

Degree: 2014, University of Oulu

Abstract Point-of-care testing (POCT) is defined as laboratory tests performed outside the traditional clinical laboratory close to the patient at the time and place where… (more)

Subjects/Keywords: blood glucose; external quality assessment; in-service training; internal quality control; nurses; point-of-care systems; quality improvement; hoitajat; laadun parantaminen; sisäinen laadun ohjaus; toimipaikkakoulutus; ulkoinen laadunarviointi; verenglukoosi; vieritestit

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APA (6th Edition):

Lehto, L. (. (2014). Interactive two-step training and management strategy for improvement of the quality of point-of-care testing by nurses:implementation of the strategy in blood glucose measurement. (Doctoral Dissertation). University of Oulu. Retrieved from http://urn.fi/urn:isbn:9789526206707

Chicago Manual of Style (16th Edition):

Lehto, L (Liisa). “Interactive two-step training and management strategy for improvement of the quality of point-of-care testing by nurses:implementation of the strategy in blood glucose measurement.” 2014. Doctoral Dissertation, University of Oulu. Accessed December 08, 2019. http://urn.fi/urn:isbn:9789526206707.

MLA Handbook (7th Edition):

Lehto, L (Liisa). “Interactive two-step training and management strategy for improvement of the quality of point-of-care testing by nurses:implementation of the strategy in blood glucose measurement.” 2014. Web. 08 Dec 2019.

Vancouver:

Lehto L(. Interactive two-step training and management strategy for improvement of the quality of point-of-care testing by nurses:implementation of the strategy in blood glucose measurement. [Internet] [Doctoral dissertation]. University of Oulu; 2014. [cited 2019 Dec 08]. Available from: http://urn.fi/urn:isbn:9789526206707.

Council of Science Editors:

Lehto L(. Interactive two-step training and management strategy for improvement of the quality of point-of-care testing by nurses:implementation of the strategy in blood glucose measurement. [Doctoral Dissertation]. University of Oulu; 2014. Available from: http://urn.fi/urn:isbn:9789526206707


Halmstad University

18. Rakevicius, Edgaras. Exploring the Use of Internal Marketing Within Non Profit Organisations : The example of the Swedish Society for Nature Conservation.

Degree: Business and Engineering (SET), 2010, Halmstad University

  Purpose: The purpose of this study is to explore the potential of internal marketing within non profit organisations. Method: Qualitative case study of an… (more)

Subjects/Keywords: Internal marketing; NPO; SSNC; Naturskyddsföreningen; employee satisfaction; service quality; not for profit; volunteer organisation; internal marketing mix; conceptualisation...; Business and economics; Ekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Rakevicius, E. (2010). Exploring the Use of Internal Marketing Within Non Profit Organisations : The example of the Swedish Society for Nature Conservation. (Thesis). Halmstad University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-13944

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Rakevicius, Edgaras. “Exploring the Use of Internal Marketing Within Non Profit Organisations : The example of the Swedish Society for Nature Conservation.” 2010. Thesis, Halmstad University. Accessed December 08, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-13944.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Rakevicius, Edgaras. “Exploring the Use of Internal Marketing Within Non Profit Organisations : The example of the Swedish Society for Nature Conservation.” 2010. Web. 08 Dec 2019.

Vancouver:

Rakevicius E. Exploring the Use of Internal Marketing Within Non Profit Organisations : The example of the Swedish Society for Nature Conservation. [Internet] [Thesis]. Halmstad University; 2010. [cited 2019 Dec 08]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-13944.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Rakevicius E. Exploring the Use of Internal Marketing Within Non Profit Organisations : The example of the Swedish Society for Nature Conservation. [Thesis]. Halmstad University; 2010. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-13944

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


The Ohio State University

19. Davis, Jerome Paul. The effects of internal marketing on service quality within collegiate recrational sport: A quantitative approach.

Degree: PhD, Physical Activity and Educational Services, 2005, The Ohio State University

 The relevance of internal marketing to service operations rests in the increased emphasis on service quality in customer oriented corporations. Customers no longer simply purchase… (more)

Subjects/Keywords: Recreation; Internal Marketing; Service Quality; Feedback; Service Blind; Recreational Sport

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APA (6th Edition):

Davis, J. P. (2005). The effects of internal marketing on service quality within collegiate recrational sport: A quantitative approach. (Doctoral Dissertation). The Ohio State University. Retrieved from http://rave.ohiolink.edu/etdc/view?acc_num=osu1117635299

Chicago Manual of Style (16th Edition):

Davis, Jerome Paul. “The effects of internal marketing on service quality within collegiate recrational sport: A quantitative approach.” 2005. Doctoral Dissertation, The Ohio State University. Accessed December 08, 2019. http://rave.ohiolink.edu/etdc/view?acc_num=osu1117635299.

MLA Handbook (7th Edition):

Davis, Jerome Paul. “The effects of internal marketing on service quality within collegiate recrational sport: A quantitative approach.” 2005. Web. 08 Dec 2019.

Vancouver:

Davis JP. The effects of internal marketing on service quality within collegiate recrational sport: A quantitative approach. [Internet] [Doctoral dissertation]. The Ohio State University; 2005. [cited 2019 Dec 08]. Available from: http://rave.ohiolink.edu/etdc/view?acc_num=osu1117635299.

Council of Science Editors:

Davis JP. The effects of internal marketing on service quality within collegiate recrational sport: A quantitative approach. [Doctoral Dissertation]. The Ohio State University; 2005. Available from: http://rave.ohiolink.edu/etdc/view?acc_num=osu1117635299

20. Bellaouaied, Myriam. L'impact du Marketing interne sur la performance du Personnel en contact dans l'entreprise de services : application au Domaine bancaire : Impact of Internal Marketing on the performance of contact personnel in the service business : application to the banking.

Degree: Docteur es, Sciences de Gestion, 2011, Université Jean Moulin – Lyon III

Dans la majorité des entreprises de services, le rôle du « Personnel en contact » est devenu un élément de différenciation; vu qu'il est souvent… (more)

Subjects/Keywords: Marketing relationnel; Marketing des services; Marketing interne; Satisfaction; Qualité de services perçue; Relational Marketing; Service Marketing; Internal marketing; Satisfaction; Perceived service quality

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Bellaouaied, M. (2011). L'impact du Marketing interne sur la performance du Personnel en contact dans l'entreprise de services : application au Domaine bancaire : Impact of Internal Marketing on the performance of contact personnel in the service business : application to the banking. (Doctoral Dissertation). Université Jean Moulin – Lyon III. Retrieved from http://www.theses.fr/2011LYO30050

Chicago Manual of Style (16th Edition):

Bellaouaied, Myriam. “L'impact du Marketing interne sur la performance du Personnel en contact dans l'entreprise de services : application au Domaine bancaire : Impact of Internal Marketing on the performance of contact personnel in the service business : application to the banking.” 2011. Doctoral Dissertation, Université Jean Moulin – Lyon III. Accessed December 08, 2019. http://www.theses.fr/2011LYO30050.

MLA Handbook (7th Edition):

Bellaouaied, Myriam. “L'impact du Marketing interne sur la performance du Personnel en contact dans l'entreprise de services : application au Domaine bancaire : Impact of Internal Marketing on the performance of contact personnel in the service business : application to the banking.” 2011. Web. 08 Dec 2019.

Vancouver:

Bellaouaied M. L'impact du Marketing interne sur la performance du Personnel en contact dans l'entreprise de services : application au Domaine bancaire : Impact of Internal Marketing on the performance of contact personnel in the service business : application to the banking. [Internet] [Doctoral dissertation]. Université Jean Moulin – Lyon III; 2011. [cited 2019 Dec 08]. Available from: http://www.theses.fr/2011LYO30050.

Council of Science Editors:

Bellaouaied M. L'impact du Marketing interne sur la performance du Personnel en contact dans l'entreprise de services : application au Domaine bancaire : Impact of Internal Marketing on the performance of contact personnel in the service business : application to the banking. [Doctoral Dissertation]. Université Jean Moulin – Lyon III; 2011. Available from: http://www.theses.fr/2011LYO30050


Jönköping University

21. Westerlund, Daniela; Leila, Hilz. Enhancing an airline’s internal marketing to improve service quality and customer loyalty : A qualitative study expanding the Internal Marketing Model based on the case of Germania.

Degree: Business Administration, 2019, Jönköping University

  Background: Due to the deregulation of the European airline industry within the 1980’s, competition between airlines has intensified greatly. The emergence of low-cost carriers… (more)

Subjects/Keywords: Service Quality; Customer Loyalty; Customer Satisfaction; Service Marketing; Internal Marketing; Airline Industry; Employee Motivation; Employee Empowerment; Economics and Business; Ekonomi och näringsliv

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APA (6th Edition):

Westerlund, Daniela; Leila, H. (2019). Enhancing an airline’s internal marketing to improve service quality and customer loyalty : A qualitative study expanding the Internal Marketing Model based on the case of Germania. (Thesis). Jönköping University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-44020

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Westerlund, Daniela; Leila, Hilz. “Enhancing an airline’s internal marketing to improve service quality and customer loyalty : A qualitative study expanding the Internal Marketing Model based on the case of Germania.” 2019. Thesis, Jönköping University. Accessed December 08, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-44020.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Westerlund, Daniela; Leila, Hilz. “Enhancing an airline’s internal marketing to improve service quality and customer loyalty : A qualitative study expanding the Internal Marketing Model based on the case of Germania.” 2019. Web. 08 Dec 2019.

Vancouver:

Westerlund, Daniela; Leila H. Enhancing an airline’s internal marketing to improve service quality and customer loyalty : A qualitative study expanding the Internal Marketing Model based on the case of Germania. [Internet] [Thesis]. Jönköping University; 2019. [cited 2019 Dec 08]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-44020.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Westerlund, Daniela; Leila H. Enhancing an airline’s internal marketing to improve service quality and customer loyalty : A qualitative study expanding the Internal Marketing Model based on the case of Germania. [Thesis]. Jönköping University; 2019. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-44020

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Durban University of Technology

22. Nhari, Sibongile Ruth. Investigating internal service quality at Durban University of Technology Writing Centres.

Degree: 2017, Durban University of Technology

Submitted in fulfillment of the requirements for the degree Master in Philosophy Public Management, Durban, University of Technology, Durban, South Africa, 2017.

This research investigated… (more)

Subjects/Keywords: Service Quality; Satisfaction; Internal Customer; Universities and colleges – Employees – Attitudes; Tutors and tutoring – Attitudes; Writing centers – Quality control; Consumer satisfaction – South Africa; SERVQUAL (Service quality framework); Customer services – South Africa – Quality control

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Nhari, S. R. (2017). Investigating internal service quality at Durban University of Technology Writing Centres. (Thesis). Durban University of Technology. Retrieved from http://hdl.handle.net/10321/2607

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Nhari, Sibongile Ruth. “Investigating internal service quality at Durban University of Technology Writing Centres.” 2017. Thesis, Durban University of Technology. Accessed December 08, 2019. http://hdl.handle.net/10321/2607.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Nhari, Sibongile Ruth. “Investigating internal service quality at Durban University of Technology Writing Centres.” 2017. Web. 08 Dec 2019.

Vancouver:

Nhari SR. Investigating internal service quality at Durban University of Technology Writing Centres. [Internet] [Thesis]. Durban University of Technology; 2017. [cited 2019 Dec 08]. Available from: http://hdl.handle.net/10321/2607.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Nhari SR. Investigating internal service quality at Durban University of Technology Writing Centres. [Thesis]. Durban University of Technology; 2017. Available from: http://hdl.handle.net/10321/2607

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

23. Lourenço, Paulo José de Freitas; Matos, Fátima (Orientadora). Cultura Organizacional e a Qualidade dos Serviços Instituição de Saúde Pública.

Degree: 2016, ISMT

 Nos últimos anos, têm proliferado imensas investigações sobre a cultura organizacional e a gestão da qualidade, quer no setor industrial, quer no setor da saúde.… (more)

Subjects/Keywords: Cultura organizacional - Organizational culture; Tipologia de cultura - Culture profile; Gestão da qualidade - Quality management; Cliente interno - Internal client; Qualidade dos serviços - Service quality

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APA (6th Edition):

Lourenço, Paulo José de Freitas; Matos, F. (. (2016). Cultura Organizacional e a Qualidade dos Serviços Instituição de Saúde Pública. (Thesis). ISMT. Retrieved from https://www.rcaap.pt/detail.jsp?id=oai:repositorio.ismt.pt:123456789/684

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lourenço, Paulo José de Freitas; Matos, Fátima (Orientadora). “Cultura Organizacional e a Qualidade dos Serviços Instituição de Saúde Pública.” 2016. Thesis, ISMT. Accessed December 08, 2019. https://www.rcaap.pt/detail.jsp?id=oai:repositorio.ismt.pt:123456789/684.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lourenço, Paulo José de Freitas; Matos, Fátima (Orientadora). “Cultura Organizacional e a Qualidade dos Serviços Instituição de Saúde Pública.” 2016. Web. 08 Dec 2019.

Vancouver:

Lourenço, Paulo José de Freitas; Matos F(. Cultura Organizacional e a Qualidade dos Serviços Instituição de Saúde Pública. [Internet] [Thesis]. ISMT; 2016. [cited 2019 Dec 08]. Available from: https://www.rcaap.pt/detail.jsp?id=oai:repositorio.ismt.pt:123456789/684.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lourenço, Paulo José de Freitas; Matos F(. Cultura Organizacional e a Qualidade dos Serviços Instituição de Saúde Pública. [Thesis]. ISMT; 2016. Available from: https://www.rcaap.pt/detail.jsp?id=oai:repositorio.ismt.pt:123456789/684

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Helsinki

24. Kylmäaho, Jenni Jemina. Metsäpalveluorganisaation palvelun laatu.

Degree: Department of Forest Sciences; Helsingfors universitet, Agrikultur- och forstvetenskapliga fakulteten, Institutionen för skogsvetenskaper, 2015, University of Helsinki

 This study examines the service quality of a Finnish forest service company. The forest services market in Finland is undergoing a radical change in market… (more)

Subjects/Keywords: Metsäpalveluorganisaatio; koettu palvelun laatu; SERVQUAL-menetelmä; kaupunkilaismetsänomistajat; sisäinen toiminta ympäristö; laadukkaan palvelun tuottaminen; Forest service organization; percieved service quality; SERVQUAL; urban forest owners; internal marketing; provide quality service; Skogsekonomi; Forest Economics; Metsäekonomia

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Kylmäaho, J. J. (2015). Metsäpalveluorganisaation palvelun laatu. (Masters Thesis). University of Helsinki. Retrieved from http://hdl.handle.net/10138/156105

Chicago Manual of Style (16th Edition):

Kylmäaho, Jenni Jemina. “Metsäpalveluorganisaation palvelun laatu.” 2015. Masters Thesis, University of Helsinki. Accessed December 08, 2019. http://hdl.handle.net/10138/156105.

MLA Handbook (7th Edition):

Kylmäaho, Jenni Jemina. “Metsäpalveluorganisaation palvelun laatu.” 2015. Web. 08 Dec 2019.

Vancouver:

Kylmäaho JJ. Metsäpalveluorganisaation palvelun laatu. [Internet] [Masters thesis]. University of Helsinki; 2015. [cited 2019 Dec 08]. Available from: http://hdl.handle.net/10138/156105.

Council of Science Editors:

Kylmäaho JJ. Metsäpalveluorganisaation palvelun laatu. [Masters Thesis]. University of Helsinki; 2015. Available from: http://hdl.handle.net/10138/156105


Loughborough University

25. Elanain, Hossam Eldin Mahmoud Abou. Staff perceptions of service quality in Egyptian commercial banks : an internal and external perspective.

Degree: PhD, 2003, Loughborough University

 The main objective of this research is to examine the relationship between the internal and external service quality dimensions in Egyptian commercial banks. To achieve… (more)

Subjects/Keywords: 332.12068; Internal marketing; Service quality; Customer service; Banking; Service marketing; Employee attitudes; Service encounter; Service climate; Egypt; Customer-Contact Service Employees Model

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APA (6th Edition):

Elanain, H. E. M. A. (2003). Staff perceptions of service quality in Egyptian commercial banks : an internal and external perspective. (Doctoral Dissertation). Loughborough University. Retrieved from https://dspace.lboro.ac.uk/2134/7577 ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.398059

Chicago Manual of Style (16th Edition):

Elanain, Hossam Eldin Mahmoud Abou. “Staff perceptions of service quality in Egyptian commercial banks : an internal and external perspective.” 2003. Doctoral Dissertation, Loughborough University. Accessed December 08, 2019. https://dspace.lboro.ac.uk/2134/7577 ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.398059.

MLA Handbook (7th Edition):

Elanain, Hossam Eldin Mahmoud Abou. “Staff perceptions of service quality in Egyptian commercial banks : an internal and external perspective.” 2003. Web. 08 Dec 2019.

Vancouver:

Elanain HEMA. Staff perceptions of service quality in Egyptian commercial banks : an internal and external perspective. [Internet] [Doctoral dissertation]. Loughborough University; 2003. [cited 2019 Dec 08]. Available from: https://dspace.lboro.ac.uk/2134/7577 ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.398059.

Council of Science Editors:

Elanain HEMA. Staff perceptions of service quality in Egyptian commercial banks : an internal and external perspective. [Doctoral Dissertation]. Loughborough University; 2003. Available from: https://dspace.lboro.ac.uk/2134/7577 ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.398059


Loughborough University

26. Elanain, Hossam Eldin Mahmoud Abou. Staff perceptions of service quality in Egyptian commercial banks : an internal and external perspective.

Degree: PhD, 2003, Loughborough University

 The main objective of this research is to examine the relationship between the internal and external service quality dimensions in Egyptian commercial banks. To achieve… (more)

Subjects/Keywords: 332.12068; Internal marketing; Service quality; Customer service; Banking; Service marketing; Employee attitudes; Service encounter; Service climate; Egypt; Customer-Contact Service Employees Model

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Elanain, H. E. M. A. (2003). Staff perceptions of service quality in Egyptian commercial banks : an internal and external perspective. (Doctoral Dissertation). Loughborough University. Retrieved from http://hdl.handle.net/2134/7577

Chicago Manual of Style (16th Edition):

Elanain, Hossam Eldin Mahmoud Abou. “Staff perceptions of service quality in Egyptian commercial banks : an internal and external perspective.” 2003. Doctoral Dissertation, Loughborough University. Accessed December 08, 2019. http://hdl.handle.net/2134/7577.

MLA Handbook (7th Edition):

Elanain, Hossam Eldin Mahmoud Abou. “Staff perceptions of service quality in Egyptian commercial banks : an internal and external perspective.” 2003. Web. 08 Dec 2019.

Vancouver:

Elanain HEMA. Staff perceptions of service quality in Egyptian commercial banks : an internal and external perspective. [Internet] [Doctoral dissertation]. Loughborough University; 2003. [cited 2019 Dec 08]. Available from: http://hdl.handle.net/2134/7577.

Council of Science Editors:

Elanain HEMA. Staff perceptions of service quality in Egyptian commercial banks : an internal and external perspective. [Doctoral Dissertation]. Loughborough University; 2003. Available from: http://hdl.handle.net/2134/7577

27. Μπουραντά, Αθανασία. Διοίκηση ολικής ποιότητας σε επιχειρήσεις παροχής υπηρεσιών: διερεύνηση της σχέσης ικανοποίησης εσωτερικών και εξωτερικών πελατών.

Degree: 2007, University of Piraeus (UNIPI); Πανεπιστήμιο Πειραιώς

 Στις επιχειρήσεις παροχής υπηρεσιών, η ικανοποίηση ή η δυσαρέσκεια των πελατών προκύπτει όταν αυτοί έρχονται επαφή με τους εργαζόμενους που τους εξυπηρετούν (στιγμές της αλήθειας).… (more)

Subjects/Keywords: Υπηρεσίες, Ποιότητα; Εσωτερικός πελάτης; Χώροι μαζικής εστίασης; Service quality; Internal customer; Restaurant industry

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Μπουραντά, . . (2007). Διοίκηση ολικής ποιότητας σε επιχειρήσεις παροχής υπηρεσιών: διερεύνηση της σχέσης ικανοποίησης εσωτερικών και εξωτερικών πελατών. (Thesis). University of Piraeus (UNIPI); Πανεπιστήμιο Πειραιώς. Retrieved from http://hdl.handle.net/10442/hedi/20714

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Μπουραντά, Αθανασία. “Διοίκηση ολικής ποιότητας σε επιχειρήσεις παροχής υπηρεσιών: διερεύνηση της σχέσης ικανοποίησης εσωτερικών και εξωτερικών πελατών.” 2007. Thesis, University of Piraeus (UNIPI); Πανεπιστήμιο Πειραιώς. Accessed December 08, 2019. http://hdl.handle.net/10442/hedi/20714.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Μπουραντά, Αθανασία. “Διοίκηση ολικής ποιότητας σε επιχειρήσεις παροχής υπηρεσιών: διερεύνηση της σχέσης ικανοποίησης εσωτερικών και εξωτερικών πελατών.” 2007. Web. 08 Dec 2019.

Vancouver:

Μπουραντά . Διοίκηση ολικής ποιότητας σε επιχειρήσεις παροχής υπηρεσιών: διερεύνηση της σχέσης ικανοποίησης εσωτερικών και εξωτερικών πελατών. [Internet] [Thesis]. University of Piraeus (UNIPI); Πανεπιστήμιο Πειραιώς; 2007. [cited 2019 Dec 08]. Available from: http://hdl.handle.net/10442/hedi/20714.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Μπουραντά . Διοίκηση ολικής ποιότητας σε επιχειρήσεις παροχής υπηρεσιών: διερεύνηση της σχέσης ικανοποίησης εσωτερικών και εξωτερικών πελατών. [Thesis]. University of Piraeus (UNIPI); Πανεπιστήμιο Πειραιώς; 2007. Available from: http://hdl.handle.net/10442/hedi/20714

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of South Africa

28. Motubatse, Kgobalale Nebbel. Customers' perceptions of the work performed by the internal audit functions in the public sector : a case study of National Treasury .

Degree: 2014, University of South Africa

 This study was conducted to generate an in-depth understanding of key internal audit function (IAF) customers’ perceptions of the work performed by the Department of… (more)

Subjects/Keywords: Balanced scorecard; Batho Pele; Customers of IAF in the public sector; Internal audit function; Performance measurement; Public sector; Service delivery; Total quality management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Motubatse, K. N. (2014). Customers' perceptions of the work performed by the internal audit functions in the public sector : a case study of National Treasury . (Masters Thesis). University of South Africa. Retrieved from http://hdl.handle.net/10500/14260

Chicago Manual of Style (16th Edition):

Motubatse, Kgobalale Nebbel. “Customers' perceptions of the work performed by the internal audit functions in the public sector : a case study of National Treasury .” 2014. Masters Thesis, University of South Africa. Accessed December 08, 2019. http://hdl.handle.net/10500/14260.

MLA Handbook (7th Edition):

Motubatse, Kgobalale Nebbel. “Customers' perceptions of the work performed by the internal audit functions in the public sector : a case study of National Treasury .” 2014. Web. 08 Dec 2019.

Vancouver:

Motubatse KN. Customers' perceptions of the work performed by the internal audit functions in the public sector : a case study of National Treasury . [Internet] [Masters thesis]. University of South Africa; 2014. [cited 2019 Dec 08]. Available from: http://hdl.handle.net/10500/14260.

Council of Science Editors:

Motubatse KN. Customers' perceptions of the work performed by the internal audit functions in the public sector : a case study of National Treasury . [Masters Thesis]. University of South Africa; 2014. Available from: http://hdl.handle.net/10500/14260

29. Müller, Sabine; Safarova, Veronika. Analysing the Communication Gap in a Business-to-Business Setting : A Qualitative Study of Alpha Inc. Sweden and its After Sales Service.

Degree: Society and Engineering, 2014, Mälardalen University

Subjects/Keywords: B2B; Communication Gap; Gap Model; Internal Branding; IMC; Services; Service Encounter; Service Marketing Triangle; Service Quality

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Müller, Sabine; Safarova, V. (2014). Analysing the Communication Gap in a Business-to-Business Setting : A Qualitative Study of Alpha Inc. Sweden and its After Sales Service. (Thesis). Mälardalen University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-25335

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Müller, Sabine; Safarova, Veronika. “Analysing the Communication Gap in a Business-to-Business Setting : A Qualitative Study of Alpha Inc. Sweden and its After Sales Service.” 2014. Thesis, Mälardalen University. Accessed December 08, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-25335.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Müller, Sabine; Safarova, Veronika. “Analysing the Communication Gap in a Business-to-Business Setting : A Qualitative Study of Alpha Inc. Sweden and its After Sales Service.” 2014. Web. 08 Dec 2019.

Vancouver:

Müller, Sabine; Safarova V. Analysing the Communication Gap in a Business-to-Business Setting : A Qualitative Study of Alpha Inc. Sweden and its After Sales Service. [Internet] [Thesis]. Mälardalen University; 2014. [cited 2019 Dec 08]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-25335.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Müller, Sabine; Safarova V. Analysing the Communication Gap in a Business-to-Business Setting : A Qualitative Study of Alpha Inc. Sweden and its After Sales Service. [Thesis]. Mälardalen University; 2014. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-25335

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

30. Μαρούδας, Θεόδωρος. Ανθρώπινος παράγοντας και ποιότητα στον ελληνικό δημόσιο τομέα.

Degree: 2009, University of Macedonia Economic and Social Sciences; Πανεπιστήμιο Μακεδονίας Οικονομικών και Κοινωνικών Επιστημών

 Η παρούσα διατριβή με θέμα «Ανθρώπινος Παράγοντας και Ποιότητα στον Ελληνικό Δημόσιο Τομέα» αποσκοπεί στην ανάδειξη της σημαντικότητας του ανθρώπινου παράγοντα και τη διασύνδεσή του… (more)

Subjects/Keywords: Ποιότητα υπηρεσιών; Πελατειακή ικανοποίηση; Ομαδική εργασία; Ενδυνάμωση εργαζομένων; Εσωτερικές υπηρεσίες; Εσωτερικοί πελάτες; Εξωτερικοί πελάτες; Δημόσιες υπηρεσίες; Service quality; Customer satisfaction; Teamworking; Employee empowerment; Internal customer; Internal services; External customer; Public services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Μαρούδας, . . (2009). Ανθρώπινος παράγοντας και ποιότητα στον ελληνικό δημόσιο τομέα. (Thesis). University of Macedonia Economic and Social Sciences; Πανεπιστήμιο Μακεδονίας Οικονομικών και Κοινωνικών Επιστημών. Retrieved from http://hdl.handle.net/10442/hedi/18234

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Μαρούδας, Θεόδωρος. “Ανθρώπινος παράγοντας και ποιότητα στον ελληνικό δημόσιο τομέα.” 2009. Thesis, University of Macedonia Economic and Social Sciences; Πανεπιστήμιο Μακεδονίας Οικονομικών και Κοινωνικών Επιστημών. Accessed December 08, 2019. http://hdl.handle.net/10442/hedi/18234.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Μαρούδας, Θεόδωρος. “Ανθρώπινος παράγοντας και ποιότητα στον ελληνικό δημόσιο τομέα.” 2009. Web. 08 Dec 2019.

Vancouver:

Μαρούδας . Ανθρώπινος παράγοντας και ποιότητα στον ελληνικό δημόσιο τομέα. [Internet] [Thesis]. University of Macedonia Economic and Social Sciences; Πανεπιστήμιο Μακεδονίας Οικονομικών και Κοινωνικών Επιστημών; 2009. [cited 2019 Dec 08]. Available from: http://hdl.handle.net/10442/hedi/18234.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Μαρούδας . Ανθρώπινος παράγοντας και ποιότητα στον ελληνικό δημόσιο τομέα. [Thesis]. University of Macedonia Economic and Social Sciences; Πανεπιστήμιο Μακεδονίας Οικονομικών και Κοινωνικών Επιστημών; 2009. Available from: http://hdl.handle.net/10442/hedi/18234

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

[1] [2]

.