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Luleå University of Technology

1. Karlsson, Daniel. Fullständig integration av vara och tjänst: Möjligheter kontra förutsättningar : En fallstudie.

Degree: 2013, Luleå University of Technology

To make sure manufacturing companies can continue staying competitive in times where access to low-cost labor increases and with increased competition as a result, the development of new strategies are important for assuring long-term survival. One strategy dealing with these challenges is to integrate products and services, which creates better offers with increased customer value. The purpose of this study is to examine if a manufacturing company, in light of its own circumstances, can achieve full integration between products and services in its offerings. Research purpose for the study has been exploratory and descriptive with a deductive research approach. A qualitative research method has been used in the study, whereas the research strategy used is a single case study. To gather data, the collection method used is group interviews. The study has identified 30 demands that have to be fulfilled to make a full integration between product and services possible. These demands have been compared with current circumstances for a manufacturing company, acting as a case object. The result showed that a full integration between product and services is not possible to achieve under current circumstances for the manufacturing company, however an improvement potential exists in relation to the existing situation. The improvement potential implies that the integration between product and services can be increased for the company, and thereby increase the customer value offered together with increased competiveness.

Validerat; 20130708 (global_studentproject_submitter)

Subjects/Keywords: Social Behaviour Law; Samhälls-; beteendevetenskap; juridik; IPS; Integrated Product-Services; PSS; Product Service System; Integrated Solutions; Business Concepts; Business Models; Servitization; Functional sales; Performance-based contracting; Full-service contracting; Functional Products; Product-life extension services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Karlsson, D. (2013). Fullständig integration av vara och tjänst: Möjligheter kontra förutsättningar : En fallstudie. (Thesis). Luleå University of Technology. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-58469

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Karlsson, Daniel. “Fullständig integration av vara och tjänst: Möjligheter kontra förutsättningar : En fallstudie.” 2013. Thesis, Luleå University of Technology. Accessed December 09, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-58469.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Karlsson, Daniel. “Fullständig integration av vara och tjänst: Möjligheter kontra förutsättningar : En fallstudie.” 2013. Web. 09 Dec 2019.

Vancouver:

Karlsson D. Fullständig integration av vara och tjänst: Möjligheter kontra förutsättningar : En fallstudie. [Internet] [Thesis]. Luleå University of Technology; 2013. [cited 2019 Dec 09]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-58469.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Karlsson D. Fullständig integration av vara och tjänst: Möjligheter kontra förutsättningar : En fallstudie. [Thesis]. Luleå University of Technology; 2013. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-58469

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

2. Pereira, Veridiana Rotondaro. Sistema Produto-Serviço - PSS: um estudo do relacionamento entre os fatores motivadores e a estruturação das empresas na integração produto-serviço.

Degree: PhD, Engenharia de Produção, 2012, University of São Paulo

Cada vez mais as empresas oferecem soluções completas a seus clientes, com parcelas de produto e serviço. Essa mudança na composição do portfólio das organizações vem ocorrendo por uma série de motivos, sejam relacionados às questões estratégicas, motivados por demandas do cliente, ou ainda, por tendências que visam menores impactos ambientais. Esta tese teve como objetivo identificar se a estruturação das empresas em relação à integração produto-serviço influencia os fatores motivadores para o PSS. A abordagem metodológica foi dividida em pesquisa qualitativa e quantitativa, a primeira para compreender a perspectiva do cliente e a segunda para avaliar os fatores motivadores para a adoção de um sistema produto-serviço (PSS) por prestadores. A pesquisa qualitativa foi realizada por meio de um estudo de caso nos laboratórios de um dos principais hospitais da América Latina. Os dados coletados apresentaram informações importantes sobre questões ambientais e coprodução. Para a pesquisa quantitativa, foi proposto um instrumento de pesquisa, com base em dados extraídos da literatura, para avaliar o construto Fatores Motivadores (FM) e a estruturação das empresas em relação à integração produto-serviço, operacionalizada por meio dos construtos Orientação de Uso do Produto (OUP) e Lógicas de Transição (LT). O instrumento foi submetido à validação de conteúdo e a pesquisa conduzida com média e alta gerência, de 81 empresas de setores distintos. Os dados foram processados e validados por análise fatorial exploratória e técnica de Modelagem de Equações Estruturais com estimação pelo método Partial Least Squares (PLS), utilizando o software SMARTPLS 2.0. O construto Fatores Motivadores desdobrou-se em cinco variáveis latentes de primeira ordem: ambiental, cocriação, coprodução, portfólio e vantagem competitiva. As análises do modelo estrutural mostraram que há relacionamento significativo entre os Fatores Motivadores e as Lógicas de Transição, alterando-se à medida que se transida da lógica Produto-Dominante para a lógica Serviço-Dominante. Dentre as proposições da LT as que se destacaram foram Papel do Cliente, Envolvimento com o Cliente e Determinação e Significado do Valor.

Increasingly companies offer complete solutions to its customers which include products and services. This change in the organizations portfolio has been occurring due to a number of reasons, be it related to strategic issues, or driven by customer demands, or even to low environmental impact trends. This thesis aimed at identifying if companies structure in relation to their product-service integration influences the drivers for product-service systems (PSS) offer. The methodological approach was divided into qualitative and quantitative research, the first to understand the customer\'s perspective and the second to assess the drivers for the adoption of a product-service system (PSS) by providers. The qualitative research was conducted through a case study in the laboratories of one of the major Latin America hospitals. The data collected showed…

Advisors/Committee Members: Carvalho, Marly Monteiro de, Ribeiro, José Luis Duarte.

Subjects/Keywords: Administração de serviços; Integrated Product-Service System (IPS2); Product-Service System (PSS); Produtização; Produtization; Services management; Servitização; Servitization; Sistema Integrado Produto-Serviço (IPS2); Sistema Produto-Serviço (PSS)

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Pereira, V. R. (2012). Sistema Produto-Serviço - PSS: um estudo do relacionamento entre os fatores motivadores e a estruturação das empresas na integração produto-serviço. (Doctoral Dissertation). University of São Paulo. Retrieved from http://www.teses.usp.br/teses/disponiveis/3/3136/tde-19072013-160725/ ;

Chicago Manual of Style (16th Edition):

Pereira, Veridiana Rotondaro. “Sistema Produto-Serviço - PSS: um estudo do relacionamento entre os fatores motivadores e a estruturação das empresas na integração produto-serviço.” 2012. Doctoral Dissertation, University of São Paulo. Accessed December 09, 2019. http://www.teses.usp.br/teses/disponiveis/3/3136/tde-19072013-160725/ ;.

MLA Handbook (7th Edition):

Pereira, Veridiana Rotondaro. “Sistema Produto-Serviço - PSS: um estudo do relacionamento entre os fatores motivadores e a estruturação das empresas na integração produto-serviço.” 2012. Web. 09 Dec 2019.

Vancouver:

Pereira VR. Sistema Produto-Serviço - PSS: um estudo do relacionamento entre os fatores motivadores e a estruturação das empresas na integração produto-serviço. [Internet] [Doctoral dissertation]. University of São Paulo; 2012. [cited 2019 Dec 09]. Available from: http://www.teses.usp.br/teses/disponiveis/3/3136/tde-19072013-160725/ ;.

Council of Science Editors:

Pereira VR. Sistema Produto-Serviço - PSS: um estudo do relacionamento entre os fatores motivadores e a estruturação das empresas na integração produto-serviço. [Doctoral Dissertation]. University of São Paulo; 2012. Available from: http://www.teses.usp.br/teses/disponiveis/3/3136/tde-19072013-160725/ ;


Linköping University

3. Ankarberg, Martin. Redesign of Gas Hydraulic Suspension for Product Service System : A Master Thesis Work at Strömsholmen AB.

Degree: Manufacturing Engineering, 2018, Linköping University

In these times, when manufacturing firms wonder how to integrate products and services into innovative offerings, how should products be designed to be of most value? This study is the investigation of this question for the manufacturing firm Strömsholmen AB, which designs gas springs and hydraulic suspension. The research has led to interviews of personnel to identify challenges and a workshop to generate new service ideas. By analyzing a specific gas hydraulic suspension product, this study shows that designing for product service systems (PSS) with a life-cycle perspective specifically for manufacturing, assembly, delivery, use, maintenance and remanufacturing, can greatly reduce costs and open up for innovative PSS business models. Using Design for Assembly, Design for Disassembly, Design for Serviceability and Design for Remanufacturing shows how concrete improvements to a product can be made. Improvements that show the potential of a redesign for the gas hydraulic suspension. Integrating products and services and pursuing the ideas and methods of this thesis, will ultimately make Strömsholmen better prepared to differentiate, to stay competitive, to deepen customer relations and to gain greater profits long-term.

Subjects/Keywords: Strömsholmen AB; Gas Hydraulic Suspension; Product Service System; PSS; Integrated Products and Services; life-cycle; DFA; DFS; DFD; DFRem.; Applied Mechanics; Teknisk mekanik

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Ankarberg, M. (2018). Redesign of Gas Hydraulic Suspension for Product Service System : A Master Thesis Work at Strömsholmen AB. (Thesis). Linköping University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-148541

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ankarberg, Martin. “Redesign of Gas Hydraulic Suspension for Product Service System : A Master Thesis Work at Strömsholmen AB.” 2018. Thesis, Linköping University. Accessed December 09, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-148541.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ankarberg, Martin. “Redesign of Gas Hydraulic Suspension for Product Service System : A Master Thesis Work at Strömsholmen AB.” 2018. Web. 09 Dec 2019.

Vancouver:

Ankarberg M. Redesign of Gas Hydraulic Suspension for Product Service System : A Master Thesis Work at Strömsholmen AB. [Internet] [Thesis]. Linköping University; 2018. [cited 2019 Dec 09]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-148541.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ankarberg M. Redesign of Gas Hydraulic Suspension for Product Service System : A Master Thesis Work at Strömsholmen AB. [Thesis]. Linköping University; 2018. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-148541

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

.