subject:(Customers)

1. Tarnovskaya, Anna. Customer Satisfaction of Russian and Ukrainian New Year and Christmas charter travelers to Ruka and Kuusamo .

Degree: 2013, Theseus

URL: http://www.theseus.fi/handle/10024/60161

► This thesis is commissioned by the company called Nordic Holidays which is located in Kussamo, Finland and is organising charter tours for the clients from… (more)

Subjects/Keywords: charter; Russian customers; Ukrainian customers; customer satisfaction

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APA (6^th Edition):

Tarnovskaya, A. (2013). Customer Satisfaction of Russian and Ukrainian New Year and Christmas charter travelers to Ruka and Kuusamo . (Thesis). Theseus. Retrieved from http://www.theseus.fi/handle/10024/60161

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Tarnovskaya, Anna. “Customer Satisfaction of Russian and Ukrainian New Year and Christmas charter travelers to Ruka and Kuusamo .” 2013. Thesis, Theseus. Accessed February 18, 2020. http://www.theseus.fi/handle/10024/60161.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Tarnovskaya, Anna. “Customer Satisfaction of Russian and Ukrainian New Year and Christmas charter travelers to Ruka and Kuusamo .” 2013. Web. 18 Feb 2020.

Vancouver:

Tarnovskaya A. Customer Satisfaction of Russian and Ukrainian New Year and Christmas charter travelers to Ruka and Kuusamo . [Internet] [Thesis]. Theseus; 2013. [cited 2020 Feb 18]. Available from: http://www.theseus.fi/handle/10024/60161.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Tarnovskaya A. Customer Satisfaction of Russian and Ukrainian New Year and Christmas charter travelers to Ruka and Kuusamo . [Thesis]. Theseus; 2013. Available from: http://www.theseus.fi/handle/10024/60161

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

2. Faria, Joana Feytor Pinto Sampaio de. Qualidade no atendimento ao cliente: impacto na satisfação.

Degree: 2017, Repositório Científico do Instituto Politécnico de Lisboa

URL: https://www.rcaap.pt/detail.jsp?id=oai:repositorio.ipl.pt:10400.21/8343

►

Dissertação submetida como requisito parcial para obtenção de grau de Mestre em Publicidade e Marketing.

O atendimento ao cliente surge como uma ferramenta essencial ao… (more)

▼

Dissertação submetida como requisito parcial para obtenção de grau de Mestre em Publicidade e Marketing.

O atendimento ao cliente surge como uma ferramenta essencial ao sucesso das organizações. Esta ferramenta veio desenvolver diversas metodologias cujo foco está direcionado para a satisfação do cliente. Para que sejam alcançados os resultados organizacionais o atendimendo ao cliente deve ser trabalhado de forma estratégica, tendo sempre em consideração que cada cliente corresponde a um perfil diferente, pelo que exigirá abordagens diferentes. Os profissionais que lidam diretamente com os clientes devem obedecer a uma série de regras e recomendações para que lhes seja possível transmitir uma impressão positiva aos seus clientes. A forma como é trabalhado o atendimento ao cliente irá espelhar-se no seu nível de satisfação. Esta dissertação procurou verificar de que forma a existência de boas práticas ao nível do atendimento ao cliente influencia o nível de satisfação do cliente. Para levar a cabo esta investigação foi utilizado um método do tipo quantitativo, operacionalizado por via de aplicação de um questionário a uma amostra de 170 pessoas que responderam com o intuito de verificar em que medida as dimensões da qualidade – tangibilidade, fiabilidade, capacidade de resposta e empatia – vão impactar na satisfação do cliente. Os resultados mostram que existem níveis de associação positivos entre todas as dimensões em análise e a satisfação, com especial enfoque para a fiabilidade.

Customer service emerges as an essential tool for the success of organizations. This tool came up to develop several methodologies witch focus is on customer satisfaction. In order for organizational results to be achieved, customer service must be handled in a strategic way, always having in mind that each customer corresponds to a different profile and therefore requires different approaches. Customer service professionals must adhere to a set of rules and recommendations to enable them to convey a positive impression to their customers. The way customer service is handled will mirror the level of customer satisfaction. This dissertation sought to verify how the existence of good practices in customer service influences the level of customer satisfaction. In order to carry out this research, a quantitative method was used, using a questionnaire to a sample of 170 people who answered with the intention of verifying to what extent the dimensions of quality - tangibility, reliability, responsiveness, security and empathy - will impact on customer satisfaction. The results show that there are positive levels of association between all dimensions under analysis and satisfaction, with special focus on reliability.

N/A

Advisors/Committee Members: Miranda, Sandra Marisa Lopes.

Subjects/Keywords: Marketing; Atendimento; Satisfação dos consumidores; Qualidade; Clientes; Customers service; Customers satisfaction; Quality; Customers

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APA (6^th Edition):

Faria, J. F. P. S. d. (2017). Qualidade no atendimento ao cliente: impacto na satisfação. (Thesis). Repositório Científico do Instituto Politécnico de Lisboa. Retrieved from https://www.rcaap.pt/detail.jsp?id=oai:repositorio.ipl.pt:10400.21/8343

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Faria, Joana Feytor Pinto Sampaio de. “Qualidade no atendimento ao cliente: impacto na satisfação.” 2017. Thesis, Repositório Científico do Instituto Politécnico de Lisboa. Accessed February 18, 2020. https://www.rcaap.pt/detail.jsp?id=oai:repositorio.ipl.pt:10400.21/8343.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Faria, Joana Feytor Pinto Sampaio de. “Qualidade no atendimento ao cliente: impacto na satisfação.” 2017. Web. 18 Feb 2020.

Vancouver:

Faria JFPSd. Qualidade no atendimento ao cliente: impacto na satisfação. [Internet] [Thesis]. Repositório Científico do Instituto Politécnico de Lisboa; 2017. [cited 2020 Feb 18]. Available from: https://www.rcaap.pt/detail.jsp?id=oai:repositorio.ipl.pt:10400.21/8343.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Faria JFPSd. Qualidade no atendimento ao cliente: impacto na satisfação. [Thesis]. Repositório Científico do Instituto Politécnico de Lisboa; 2017. Available from: https://www.rcaap.pt/detail.jsp?id=oai:repositorio.ipl.pt:10400.21/8343

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Texas A&M University

3. Park, Sun Young. Tapping the invisible market: the case of the cruise industry.

Degree: 2009, Texas A&M University

URL: http://hdl.handle.net/1969.1/ETD-TAMU-1862

► The definition of business success has evolved from winning larger market share in fierce competition to creating one?s own markets. Exploring new markets is crucial… (more)

▼ The definition of business success has evolved from winning larger market share in fierce competition to creating one?s own markets. Exploring new markets is crucial especially for tourism businesses, as one of the basic motives for leisure travel is seeking new or different experiences. Nonetheless, current non-customers have rarely been studied in the context of tourism. Using the cruise industry as a case, the first purpose of this study was to enhance the understanding of current non-customers (i.e., ?the invisible market?). Current noncustomers of the cruise industry were defined as leisure travelers who take other leisure vacation types, but have not taken a cruise vacation in the last five years (i.e., pastcruisers) or have never taken a cruise vacation (i.e., non-cruisers). The second purpose was to propose practical approaches for the cruise industry to utilize to tap the invisible market based on the findings. This study consists two phases using a sequential study design. In Phase 1, 22 guided conversations were conducted with people with and without cruise experiences using a modified Zaltman Metaphor Elicitation Technique to explore their images of cruise vacations. The findings suggested that current non-customers had different images of cruise vacations than current customers. In Phase 2, a conceptual model was developed based on the findings of Phase 1 and the literature on destination image and choice, the Model of Goal-directed Behavior and the leisure constraints model. Eleven hypotheses were tested with data collected from a survey of U.S. leisure travelers using descriptive statistics and structural equation modeling. Most relationships (e.g., directions and valence) among constructs were found to be in accordance with previous studies. Further, results suggested that current non-customers were more similar to than different from current customers in terms of socio-demographics and general vacation behavior. However, results implied that current non-customers? biases or negative images of cruise vacations could be the underlying factors that influence their decisions not to choose cruise vacations over other leisure vacation types. Practical recommendations for innovative marketing strategies are presented for the cruise industry. Advisors/Committee Members: O'Leary, Joseph T. (advisor), Petrick, James F. (advisor), Scott, David (committee member), Zimmer, Mary (committee member).

Subjects/Keywords: tourism; marketing; non-customers

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APA (6^th Edition):

Park, S. Y. (2009). Tapping the invisible market: the case of the cruise industry. (Thesis). Texas A&M University. Retrieved from http://hdl.handle.net/1969.1/ETD-TAMU-1862

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Park, Sun Young. “Tapping the invisible market: the case of the cruise industry.” 2009. Thesis, Texas A&M University. Accessed February 18, 2020. http://hdl.handle.net/1969.1/ETD-TAMU-1862.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Park, Sun Young. “Tapping the invisible market: the case of the cruise industry.” 2009. Web. 18 Feb 2020.

Vancouver:

Park SY. Tapping the invisible market: the case of the cruise industry. [Internet] [Thesis]. Texas A&M University; 2009. [cited 2020 Feb 18]. Available from: http://hdl.handle.net/1969.1/ETD-TAMU-1862.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Park SY. Tapping the invisible market: the case of the cruise industry. [Thesis]. Texas A&M University; 2009. Available from: http://hdl.handle.net/1969.1/ETD-TAMU-1862

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

4. Durkasree P. An analysis of online marketing customers and marketers perspective;.

Degree: Management, 2014, Manonmaniam Sundaranar University

URL: http://shodhganga.inflibnet.ac.in/handle/10603/18548

►

The market orientation reveals the customer orientation, competitors orientation and intra organizational function among the marketers. It shows how far the marketers are keeping in… (more)

Subjects/Keywords: Management; Online marketing customers

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APA (6^th Edition):

P, D. (2014). An analysis of online marketing customers and marketers perspective;. (Thesis). Manonmaniam Sundaranar University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/18548

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

P, Durkasree. “An analysis of online marketing customers and marketers perspective;.” 2014. Thesis, Manonmaniam Sundaranar University. Accessed February 18, 2020. http://shodhganga.inflibnet.ac.in/handle/10603/18548.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

P, Durkasree. “An analysis of online marketing customers and marketers perspective;.” 2014. Web. 18 Feb 2020.

Vancouver:

P D. An analysis of online marketing customers and marketers perspective;. [Internet] [Thesis]. Manonmaniam Sundaranar University; 2014. [cited 2020 Feb 18]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/18548.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

P D. An analysis of online marketing customers and marketers perspective;. [Thesis]. Manonmaniam Sundaranar University; 2014. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/18548

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Johannesburg

5. Mojalefa, Trevor Letago Lucas. Factors influencing the adoption of electronic banking behaviour.

Degree: 2014, University of Johannesburg

URL: http://hdl.handle.net/10210/12454

►

M.Com. (Business Management)

The current competitive climate within the South African banking industry has put pressure on banks to either find new revenue streams mainly… (more)

▼

M.Com. (Business Management)

The current competitive climate within the South African banking industry has put pressure on banks to either find new revenue streams mainly through innovation, or to achieve existing cost efficiencies. South African banks have increasingly looked to advancements in new technology, innovation and service distribution channels as a solution for attaining sustainable competitive advantage. The primary objective of this study was to investigate and assess the independent variables (perceived usefulness, perceived ease of use, perceived cost, perceived privacy/ security and knowledgeability/ awareness) that influence the adoption of electronic banking channels in order to inform banks’ channel migration strategy decisions. The study attempts to close the gap in electronic banking adoption theory that exists within a South African context. The significance of the study is that due to a majority of electronic banking adoption research and models being conducted internationally, an attempt is made to investigate and apply these models within a South African context. Based on a survey conducted among 211 respondents, the above mentioned independent and dependent variables under study were examined. The analyses revealed significant demographic and behavioural findings between the independent variables that influence consumer adoption of electronic banking channels. The perceived privacy/security variable was found to be responsible for the highest frequency of branch visits by clients mainly due to the perception that electronic banking channels are not safe to use. The independent variable, perceived usefulness, was found to have the strongest positive correlation with the adoption of electronic banking channels. These results imply that in addition to the importance of addressing privacy and security concerns associated with electronic banking, banks need to focus on improving consumer usefulness and value perceptions in their electronic banking offerings.

Subjects/Keywords: Internet banking; Bank customers - Attitudes

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APA (6^th Edition):

Mojalefa, T. L. L. (2014). Factors influencing the adoption of electronic banking behaviour. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/12454

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Mojalefa, Trevor Letago Lucas. “Factors influencing the adoption of electronic banking behaviour.” 2014. Thesis, University of Johannesburg. Accessed February 18, 2020. http://hdl.handle.net/10210/12454.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Mojalefa, Trevor Letago Lucas. “Factors influencing the adoption of electronic banking behaviour.” 2014. Web. 18 Feb 2020.

Vancouver:

Mojalefa TLL. Factors influencing the adoption of electronic banking behaviour. [Internet] [Thesis]. University of Johannesburg; 2014. [cited 2020 Feb 18]. Available from: http://hdl.handle.net/10210/12454.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mojalefa TLL. Factors influencing the adoption of electronic banking behaviour. [Thesis]. University of Johannesburg; 2014. Available from: http://hdl.handle.net/10210/12454

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Addis Ababa University

6. Mohammedhussen, Mama. Customers Satisfaction in Land Delivery Service by Urban Local Governments: A Case Study of Bishoftu Town Administration .

Degree: 2008, Addis Ababa University

URL: http://etd.aau.edu.et/dspace/handle/123456789/5070

► To evaluate customers’ satisfaction by local governments, Bishoftu Town Administration (BTA) was considered as a case study. Problems identified include, lack of integration of duties,… (more)

▼ To evaluate customers’ satisfaction by local governments, Bishoftu Town Administration (BTA) was considered as a case study. Problems identified include, lack of integration of duties, the absence of good governance and there is a huge gap between supply and demand for land. The land acquisition, and development process is very long and the city administration has no capacity to provide full flegged infrastructure proactively for the users. Absence of land development finance,, lack of skilled and motivated manpower, and the absence of private ownership of land. The general objective of this research is to evaluate customers’ satisfaction in land delivery services and the factors affecting it to come up with some solutions. Quantitative and qualitative data were collected from secondary and primary sources. The study period was from December 2007- May 2008 and a total of 216 customers who want land for different purposes were randomly selected as a study subjects. Moreover, the total numbers of employees of BTA who are engaged in land delivery services were also taken as a study sample. Structured and unstructured questionnaires of two kinds were used as an instrument for data collection. Interview questions were also prepared to collect data from an official. The data was analyzed through statistical software and percentages, tables, bar charts and pie charts were used for this purpose. The research reveals that there are a number of problems such as lack of motivation and the corresponding employee attitude towards customer’s service, the absence of proper information dissemination, and incompatibility of services with the value of customer and. Policy making did not include participation of customers. Concerning land, serious problems with land use in Ethiopia is land Policy and the corresponding land ownership increasing fees and the time to get land beyond imagination lack of full information about the land policy of the country. Compensation for farmers is made by customers and there will not be infrastructure at the time of receiving land there is a problem of applying good governance. Access to necessary resources that are used to carry out jobs is a problem for that matter there is lack of the required number of man power, technical instruments including computers for information technology and vehicles used to facilitate customer’s service. Demand and supply of land are far away from each other. This is the problem of many urban centers in Ethiopia. Preparation acquisition and development of land for the customers and the need for basic infrastructure complicated the problem and reduced the capacity of satisfying effective demand. There is no easy access to land this is supported by the fact that customers have been waiting to receive land most of them for 2-3 years some for over 4 years even though surprisingly few get land within 6 months time. xii Therefore over all customers were not satisfied with land delivery service they are getting from Bishoftu Town… Advisors/Committee Members: Tholada V.S. Prasad (PhD) (advisor).

Subjects/Keywords: Land delivery service; Customers’ satisfaction

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APA (6^th Edition):

Mohammedhussen, M. (2008). Customers Satisfaction in Land Delivery Service by Urban Local Governments: A Case Study of Bishoftu Town Administration . (Thesis). Addis Ababa University. Retrieved from http://etd.aau.edu.et/dspace/handle/123456789/5070

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Mohammedhussen, Mama. “Customers Satisfaction in Land Delivery Service by Urban Local Governments: A Case Study of Bishoftu Town Administration .” 2008. Thesis, Addis Ababa University. Accessed February 18, 2020. http://etd.aau.edu.et/dspace/handle/123456789/5070.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Mohammedhussen, Mama. “Customers Satisfaction in Land Delivery Service by Urban Local Governments: A Case Study of Bishoftu Town Administration .” 2008. Web. 18 Feb 2020.

Vancouver:

Mohammedhussen M. Customers Satisfaction in Land Delivery Service by Urban Local Governments: A Case Study of Bishoftu Town Administration . [Internet] [Thesis]. Addis Ababa University; 2008. [cited 2020 Feb 18]. Available from: http://etd.aau.edu.et/dspace/handle/123456789/5070.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mohammedhussen M. Customers Satisfaction in Land Delivery Service by Urban Local Governments: A Case Study of Bishoftu Town Administration . [Thesis]. Addis Ababa University; 2008. Available from: http://etd.aau.edu.et/dspace/handle/123456789/5070

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Addis Ababa University

7. Dawit, Tekletsadik. Customers Bank Selection Criteria In The Case Of Selected Private Commercial Banks In Addisababa .

Degree: 2013, Addis Ababa University

URL: http://etd.aau.edu.et/dspace/handle/123456789/5524

► Commercial banks need to identify the criteria on which potential customers determine their bank selection decision in order to plan an appropriate marketing strategy for… (more)

▼ Commercial banks need to identify the criteria on which potential customers determine their bank selection decision in order to plan an appropriate marketing strategy for keeping present customers and attracting new ones. Consequently, the identification of factors deemed important to potential bank customers is a crucial step towards winning the battle. Therefore this study is particularly intended to examine basic motivational factors of customer’s bank selection criteria of private commercial banks in Addis Ababa and how customers rank the factors based on their importance level to patronize banks and banking services. It also intended to present an analysis of demographic nature of the customer in the relative importance of choice criteria in respect of selecting a bank and to elicit the opinion of bank customers on any extra services needed to be offered by banks. In this study the researcher used both quantitative as well as qualitative analysis. The Data required for this study collected from two sources; these are primary and secondary sources. The primary data is collected through structured questionnaires. The secondary data are from any published as well as unpublished sources. The sampling method used to select customers was a systematic random sampling. The sample size of the study was 120 customers. The data collected through questionnaire were analyzed by using SPSS and apply a factor analysis identify the major factors affecting customers bank selection criteria. In addition an independent T test and one way ANOVA is used to test if there is a selection factor difference exists between the demographic natures of the customers. The findings revealed that the chief factors determining customers’ bank selection are: “Convenience” “Reliability” and “Service provision” for the entire customers. On the reverse, the least three important factors of bank selection for customers are “Product Assortment” “Reputation” and “Recommendation from family and friends”. In addition this study also revealed that there is a significant difference between the demographic characteristic of respondents and their bank selection process. Advisors/Committee Members: Salehu Anteneh (Dr.) (advisor).

Subjects/Keywords: Bank Selection Criteria; Customers

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APA (6^th Edition):

Dawit, T. (2013). Customers Bank Selection Criteria In The Case Of Selected Private Commercial Banks In Addisababa . (Thesis). Addis Ababa University. Retrieved from http://etd.aau.edu.et/dspace/handle/123456789/5524

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Dawit, Tekletsadik. “Customers Bank Selection Criteria In The Case Of Selected Private Commercial Banks In Addisababa .” 2013. Thesis, Addis Ababa University. Accessed February 18, 2020. http://etd.aau.edu.et/dspace/handle/123456789/5524.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Dawit, Tekletsadik. “Customers Bank Selection Criteria In The Case Of Selected Private Commercial Banks In Addisababa .” 2013. Web. 18 Feb 2020.

Vancouver:

Dawit T. Customers Bank Selection Criteria In The Case Of Selected Private Commercial Banks In Addisababa . [Internet] [Thesis]. Addis Ababa University; 2013. [cited 2020 Feb 18]. Available from: http://etd.aau.edu.et/dspace/handle/123456789/5524.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Dawit T. Customers Bank Selection Criteria In The Case Of Selected Private Commercial Banks In Addisababa . [Thesis]. Addis Ababa University; 2013. Available from: http://etd.aau.edu.et/dspace/handle/123456789/5524

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Nairobi

8. Kotikash, Vivian M. Competitive strategies adopted by Tata Chemicals Magadi Limited in Kenya .

Degree: 2012, University of Nairobi

URL: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12267

► Strategy is a game plan that management puts in place to position the company in its chosen market arena, competing successfully, pleasing customers and achieving… (more)

Subjects/Keywords: Market Arena; Customers; Competetitive Strategy

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APA (6^th Edition):

Kotikash, V. M. (2012). Competitive strategies adopted by Tata Chemicals Magadi Limited in Kenya . (Thesis). University of Nairobi. Retrieved from http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12267

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Kotikash, Vivian M. “Competitive strategies adopted by Tata Chemicals Magadi Limited in Kenya .” 2012. Thesis, University of Nairobi. Accessed February 18, 2020. http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12267.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Kotikash, Vivian M. “Competitive strategies adopted by Tata Chemicals Magadi Limited in Kenya .” 2012. Web. 18 Feb 2020.

Vancouver:

Kotikash VM. Competitive strategies adopted by Tata Chemicals Magadi Limited in Kenya . [Internet] [Thesis]. University of Nairobi; 2012. [cited 2020 Feb 18]. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12267.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Kotikash VM. Competitive strategies adopted by Tata Chemicals Magadi Limited in Kenya . [Thesis]. University of Nairobi; 2012. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12267

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Nairobi

9. Kadzo, M S. Marketing strategies used by insurance companies in Kenya to manage service quality among customers .

Degree: 2012, University of Nairobi

URL: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13388

► In order to keep up with the competition and changing consumer needs and wants in the competitive business environment, insurance companies need to use effective… (more)

Subjects/Keywords: Marketing; Strategies; Insurance; Customers

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APA (6^th Edition):

Kadzo, M. S. (2012). Marketing strategies used by insurance companies in Kenya to manage service quality among customers . (Thesis). University of Nairobi. Retrieved from http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13388

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Kadzo, M S. “Marketing strategies used by insurance companies in Kenya to manage service quality among customers .” 2012. Thesis, University of Nairobi. Accessed February 18, 2020. http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13388.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Kadzo, M S. “Marketing strategies used by insurance companies in Kenya to manage service quality among customers .” 2012. Web. 18 Feb 2020.

Vancouver:

Kadzo MS. Marketing strategies used by insurance companies in Kenya to manage service quality among customers . [Internet] [Thesis]. University of Nairobi; 2012. [cited 2020 Feb 18]. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13388.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Kadzo MS. Marketing strategies used by insurance companies in Kenya to manage service quality among customers . [Thesis]. University of Nairobi; 2012. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13388

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Universidade Nova

10. Rodrigues, Andreia Cristina dos Santos. How to optimize Lipton’s business model in order to stimulate tea consumption in Portugal and increase Lipton Leaf tea market share?: The importance of distribution and sales channels management in a B2B2C market.

Degree: 2014, Universidade Nova

URL: http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/14617

►

Field Lab Entrepreneurial Innovative Ventures

Tea is globally one of the most popular beverages, next only to water (Hicks 2008). Lipton, the world’s leading tea… (more)

Subjects/Keywords: Retailers; Partnerships; Awareness; Customers' education

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Rodrigues, A. C. d. S. (2014). How to optimize Lipton’s business model in order to stimulate tea consumption in Portugal and increase Lipton Leaf tea market share?: The importance of distribution and sales channels management in a B2B2C market. (Thesis). Universidade Nova. Retrieved from http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/14617

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Rodrigues, Andreia Cristina dos Santos. “How to optimize Lipton’s business model in order to stimulate tea consumption in Portugal and increase Lipton Leaf tea market share?: The importance of distribution and sales channels management in a B2B2C market.” 2014. Thesis, Universidade Nova. Accessed February 18, 2020. http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/14617.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Rodrigues, Andreia Cristina dos Santos. “How to optimize Lipton’s business model in order to stimulate tea consumption in Portugal and increase Lipton Leaf tea market share?: The importance of distribution and sales channels management in a B2B2C market.” 2014. Web. 18 Feb 2020.

Vancouver:

Rodrigues ACdS. How to optimize Lipton’s business model in order to stimulate tea consumption in Portugal and increase Lipton Leaf tea market share?: The importance of distribution and sales channels management in a B2B2C market. [Internet] [Thesis]. Universidade Nova; 2014. [cited 2020 Feb 18]. Available from: http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/14617.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Rodrigues ACdS. How to optimize Lipton’s business model in order to stimulate tea consumption in Portugal and increase Lipton Leaf tea market share?: The importance of distribution and sales channels management in a B2B2C market. [Thesis]. Universidade Nova; 2014. Available from: http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/14617

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

11. Vuorio, Tuomas. Brand evaluation : AVK Finland Oy .

Degree: 2019, Theseus

URL: http://www.theseus.fi/handle/10024/168657

► Strategic brand management may increase company's success. Strategic brand management´s influence in company success cannot be emphasized enough and it should be integrated as part… (more)

Subjects/Keywords: branding; brand strategies; customers

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Vuorio, T. (2019). Brand evaluation : AVK Finland Oy . (Thesis). Theseus. Retrieved from http://www.theseus.fi/handle/10024/168657

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Vuorio, Tuomas. “Brand evaluation : AVK Finland Oy .” 2019. Thesis, Theseus. Accessed February 18, 2020. http://www.theseus.fi/handle/10024/168657.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Vuorio, Tuomas. “Brand evaluation : AVK Finland Oy .” 2019. Web. 18 Feb 2020.

Vancouver:

Vuorio T. Brand evaluation : AVK Finland Oy . [Internet] [Thesis]. Theseus; 2019. [cited 2020 Feb 18]. Available from: http://www.theseus.fi/handle/10024/168657.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Vuorio T. Brand evaluation : AVK Finland Oy . [Thesis]. Theseus; 2019. Available from: http://www.theseus.fi/handle/10024/168657

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

12. Prasanna A G. A study on women customers post purchase level of satisfaction towards consumer durable products.

Degree: Management, 2006, Mother Teresa Womens University

URL: http://shodhganga.inflibnet.ac.in/handle/10603/16675

None

References p. 200-215

Advisors/Committee Members: Uthayasuriyan K.

Subjects/Keywords: Management; Women customers; Customers satisfaction

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

G, P. A. (2006). A study on women customers post purchase level of satisfaction towards consumer durable products. (Thesis). Mother Teresa Womens University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/16675

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

G, Prasanna A. “A study on women customers post purchase level of satisfaction towards consumer durable products.” 2006. Thesis, Mother Teresa Womens University. Accessed February 18, 2020. http://shodhganga.inflibnet.ac.in/handle/10603/16675.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

G, Prasanna A. “A study on women customers post purchase level of satisfaction towards consumer durable products.” 2006. Web. 18 Feb 2020.

Vancouver:

G PA. A study on women customers post purchase level of satisfaction towards consumer durable products. [Internet] [Thesis]. Mother Teresa Womens University; 2006. [cited 2020 Feb 18]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/16675.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

G PA. A study on women customers post purchase level of satisfaction towards consumer durable products. [Thesis]. Mother Teresa Womens University; 2006. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/16675

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Pretoria

13. Heath, Eric Ernie. The determinants of customer co-production and satisfaction in a compliance dependent service.

Degree: MCom, Marketing Management, 2013, University of Pretoria

URL: http://hdl.handle.net/2263/24649

► Customer compliance has become a pivotal consideration in the marketing strategies of lifestyle management programmes. Previous research has shown that the better customers comply with… (more)

▼ Customer compliance has become a pivotal consideration in the marketing strategies of lifestyle management programmes. Previous research has shown that the better customers comply with the directives of service providers, the higher their levels of customer satisfaction (Dellande, 1999). There are numerous lifestyle management programmes available on the market today. Many of these programmes have been linked to the usage of a nutritional product range as a pre-requisite for entering the programme. The investigation of customer compliance in lifestyle management programmes is very important because many of the major societal problems of today, such as high-fat diets, poor physical fitness, substance abuse and smoking, exist because people make poor health choices. Most of the leading causes of death could be reduced substantially if people at risk change five behaviours, namely non-compliance with beneficial health behaviours, poor diet, lack of exercise, smoking and alcohol and drug abuse. The many societal ills related to non-compliance with the aforementioned five behaviours and the dearth of knowledge about the determinants of customer compliance were the main motivations for this study. Another important goal, underlying the motivation for this study, was to understand the relationship between role clarity, role ability, motivation, customer satisfaction and goal attainment. Motivation, which for the purpose of this study has been divided into intrinsic and extrinsic motivation, proved to be the strongest predictor of customer compliance. An online self-administered questionnaire was used to gather quantitative data from 155 respondents who have successfully completed a lifestyle management programme. The results of the first regression model indicated that two of the four independent variables, namely “customers’ role ability” and “intrinsic motivation”, are statistically significant, positive predictors of the dependent variable “customer compliance”. The other two independent variables, “customer role clarity” and “extrinsic motivation”, are not statistically significant predictors of “customer compliance”. The results of the second regression model indicated that “customer compliance” and “customer goal attainment” are statistically significant positive predictors of the dependent variable “customer satisfaction” The most important construct of the study, highlighted in Chapter 6 as well as in the study by Dellande (1999), is customer motivation. If a customer is not motivated, compliance levels will not be sufficient to generate high levels of customer satisfaction. Customer motivation was divided into extrinsic motivation and intrinsic motivation with intrinsic motivation proving to have a stronger correlation with customer compliance than extrinsic motivation. The study was conducted across three different organisations. Research has also suggested that more than half of the customers who commence with a lifestyle management programme never complete the programme or revert to the original lifestyle they… Advisors/Committee Members: Kotze, Theuns G. (advisor).

Subjects/Keywords: Customer satisfaction; Customers; Services; Customer compliance; UCTD

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Heath, E. E. (2013). The determinants of customer co-production and satisfaction in a compliance dependent service. (Masters Thesis). University of Pretoria. Retrieved from http://hdl.handle.net/2263/24649

Chicago Manual of Style (16^th Edition):

Heath, Eric Ernie. “The determinants of customer co-production and satisfaction in a compliance dependent service.” 2013. Masters Thesis, University of Pretoria. Accessed February 18, 2020. http://hdl.handle.net/2263/24649.

MLA Handbook (7^th Edition):

Heath, Eric Ernie. “The determinants of customer co-production and satisfaction in a compliance dependent service.” 2013. Web. 18 Feb 2020.

Vancouver:

Heath EE. The determinants of customer co-production and satisfaction in a compliance dependent service. [Internet] [Masters thesis]. University of Pretoria; 2013. [cited 2020 Feb 18]. Available from: http://hdl.handle.net/2263/24649.

Council of Science Editors:

Heath EE. The determinants of customer co-production and satisfaction in a compliance dependent service. [Masters Thesis]. University of Pretoria; 2013. Available from: http://hdl.handle.net/2263/24649

Addis Ababa University

14. W/mariam, Goiteom. BANK SELECTION DECISION: FACTORS INFLUENCING THE CHOICE OF BANKING SERVICES .

Degree: 2012, Addis Ababa University

URL: http://etd.aau.edu.et/dspace/handle/123456789/2291

► To plan a suitable marketing strategy to keep existing customers and for attracting new customers, commercial banks need to identify the criteria on which customers… (more)

Subjects/Keywords: Bank Selection Criteria; Customers; Banks; Banking Service

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APA (6^th Edition):

W/mariam, G. (2012). BANK SELECTION DECISION: FACTORS INFLUENCING THE CHOICE OF BANKING SERVICES . (Thesis). Addis Ababa University. Retrieved from http://etd.aau.edu.et/dspace/handle/123456789/2291

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

W/mariam, Goiteom. “BANK SELECTION DECISION: FACTORS INFLUENCING THE CHOICE OF BANKING SERVICES .” 2012. Thesis, Addis Ababa University. Accessed February 18, 2020. http://etd.aau.edu.et/dspace/handle/123456789/2291.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

W/mariam, Goiteom. “BANK SELECTION DECISION: FACTORS INFLUENCING THE CHOICE OF BANKING SERVICES .” 2012. Web. 18 Feb 2020.

Vancouver:

W/mariam G. BANK SELECTION DECISION: FACTORS INFLUENCING THE CHOICE OF BANKING SERVICES . [Internet] [Thesis]. Addis Ababa University; 2012. [cited 2020 Feb 18]. Available from: http://etd.aau.edu.et/dspace/handle/123456789/2291.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

W/mariam G. BANK SELECTION DECISION: FACTORS INFLUENCING THE CHOICE OF BANKING SERVICES . [Thesis]. Addis Ababa University; 2012. Available from: http://etd.aau.edu.et/dspace/handle/123456789/2291

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Nairobi

15. Mutungi, Isabella M. The effect of psychological positioning in achieving sustainable competitive advantage among Safaricom Individual Customers In Nairobi.

Degree: 2012, University of Nairobi

URL: http://hdl.handle.net/11295/95683

► In order to keep up with the competition and changing consumer needs and wants in the competitive business environment. Changing consumer needs and business environment… (more)

Subjects/Keywords: psychological; competitive advantage; Safaricom; Individual Customers; Nairobi.

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APA (6^th Edition):

Mutungi, I. M. (2012). The effect of psychological positioning in achieving sustainable competitive advantage among Safaricom Individual Customers In Nairobi. (Thesis). University of Nairobi. Retrieved from http://hdl.handle.net/11295/95683

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Mutungi, Isabella M. “The effect of psychological positioning in achieving sustainable competitive advantage among Safaricom Individual Customers In Nairobi. ” 2012. Thesis, University of Nairobi. Accessed February 18, 2020. http://hdl.handle.net/11295/95683.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Mutungi, Isabella M. “The effect of psychological positioning in achieving sustainable competitive advantage among Safaricom Individual Customers In Nairobi. ” 2012. Web. 18 Feb 2020.

Vancouver:

Mutungi IM. The effect of psychological positioning in achieving sustainable competitive advantage among Safaricom Individual Customers In Nairobi. [Internet] [Thesis]. University of Nairobi; 2012. [cited 2020 Feb 18]. Available from: http://hdl.handle.net/11295/95683.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mutungi IM. The effect of psychological positioning in achieving sustainable competitive advantage among Safaricom Individual Customers In Nairobi. [Thesis]. University of Nairobi; 2012. Available from: http://hdl.handle.net/11295/95683

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

University of Pretoria

16. [No author]. The determinants of customer co-production and satisfaction in a compliance dependent service .

Degree: 2013, University of Pretoria

URL: http://upetd.up.ac.za/thesis/available/etd-05132013-161230/

► Customer compliance has become a pivotal consideration in the marketing strategies of lifestyle management programmes. Previous research has shown that the better customers comply with… (more)

▼ Customer compliance has become a pivotal consideration in the marketing strategies of lifestyle management programmes. Previous research has shown that the better customers comply with the directives of service providers, the higher their levels of customer satisfaction (Dellande, 1999). There are numerous lifestyle management programmes available on the market today. Many of these programmes have been linked to the usage of a nutritional product range as a pre-requisite for entering the programme. The investigation of customer compliance in lifestyle management programmes is very important because many of the major societal problems of today, such as high-fat diets, poor physical fitness, substance abuse and smoking, exist because people make poor health choices. Most of the leading causes of death could be reduced substantially if people at risk change five behaviours, namely non-compliance with beneficial health behaviours, poor diet, lack of exercise, smoking and alcohol and drug abuse. The many societal ills related to non-compliance with the aforementioned five behaviours and the dearth of knowledge about the determinants of customer compliance were the main motivations for this study. Another important goal, underlying the motivation for this study, was to understand the relationship between role clarity, role ability, motivation, customer satisfaction and goal attainment. Motivation, which for the purpose of this study has been divided into intrinsic and extrinsic motivation, proved to be the strongest predictor of customer compliance. An online self-administered questionnaire was used to gather quantitative data from 155 respondents who have successfully completed a lifestyle management programme. The results of the first regression model indicated that two of the four independent variables, namely “customers’ role ability” and “intrinsic motivation”, are statistically significant, positive predictors of the dependent variable “customer compliance”. The other two independent variables, “customer role clarity” and “extrinsic motivation”, are not statistically significant predictors of “customer compliance”. The results of the second regression model indicated that “customer compliance” and “customer goal attainment” are statistically significant positive predictors of the dependent variable “customer satisfaction” The most important construct of the study, highlighted in Chapter 6 as well as in the study by Dellande (1999), is customer motivation. If a customer is not motivated, compliance levels will not be sufficient to generate high levels of customer satisfaction. Customer motivation was divided into extrinsic motivation and intrinsic motivation with intrinsic motivation proving to have a stronger correlation with customer compliance than extrinsic motivation. The study was conducted across three different organisations. Research has also suggested that more than half of the customers who commence with a lifestyle management programme never complete the programme or revert to the original lifestyle they… Advisors/Committee Members: Kotze, Theuns G (advisor).

Subjects/Keywords: Customer satisfaction; Customers; Services; Customer compliance; UCTD

Record Details Similar Records Cite « Share

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

author], [. (2013). The determinants of customer co-production and satisfaction in a compliance dependent service . (Masters Thesis). University of Pretoria. Retrieved from http://upetd.up.ac.za/thesis/available/etd-05132013-161230/

Chicago Manual of Style (16^th Edition):

author], [No. “The determinants of customer co-production and satisfaction in a compliance dependent service .” 2013. Masters Thesis, University of Pretoria. Accessed February 18, 2020. http://upetd.up.ac.za/thesis/available/etd-05132013-161230/.

MLA Handbook (7^th Edition):

author], [No. “The determinants of customer co-production and satisfaction in a compliance dependent service .” 2013. Web. 18 Feb 2020.

Vancouver:

author] [. The determinants of customer co-production and satisfaction in a compliance dependent service . [Internet] [Masters thesis]. University of Pretoria; 2013. [cited 2020 Feb 18]. Available from: http://upetd.up.ac.za/thesis/available/etd-05132013-161230/.

Council of Science Editors:

author] [. The determinants of customer co-production and satisfaction in a compliance dependent service . [Masters Thesis]. University of Pretoria; 2013. Available from: http://upetd.up.ac.za/thesis/available/etd-05132013-161230/

Massey University

17. Malhotra, Renima. Factors affecting the adoption of mobile banking in New Zealand.

Degree: Masters, Information Technology in Information Systems, 2012, Massey University

URL: http://hdl.handle.net/10179/3275

► Mobile banking is a new banking medium by which customers can check their account balances and do transactions on-the-go. All a customer needs is a… (more)

Subjects/Keywords: Technology acceptance model; Mobile banking; Bank customers

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APA (6^th Edition):

Malhotra, R. (2012). Factors affecting the adoption of mobile banking in New Zealand. (Masters Thesis). Massey University. Retrieved from http://hdl.handle.net/10179/3275

Chicago Manual of Style (16^th Edition):

Malhotra, Renima. “Factors affecting the adoption of mobile banking in New Zealand.” 2012. Masters Thesis, Massey University. Accessed February 18, 2020. http://hdl.handle.net/10179/3275.

MLA Handbook (7^th Edition):

Malhotra, Renima. “Factors affecting the adoption of mobile banking in New Zealand.” 2012. Web. 18 Feb 2020.

Vancouver:

Malhotra R. Factors affecting the adoption of mobile banking in New Zealand. [Internet] [Masters thesis]. Massey University; 2012. [cited 2020 Feb 18]. Available from: http://hdl.handle.net/10179/3275.

Council of Science Editors:

Malhotra R. Factors affecting the adoption of mobile banking in New Zealand. [Masters Thesis]. Massey University; 2012. Available from: http://hdl.handle.net/10179/3275

Mykolas Romeris University

18. Juchnevič, Erika. UAB "Omnitel" paslaugų verslo klientams rinkos strategija.

Degree: Master, Marketing and Administration, 2012, Mykolas Romeris University

URL: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2012~D_20120704_084959-27019 ;

►

Magistro baigiamajamе darbе išanalizuota paslaugų vеrslo kliеntams rinkos stratеgija UAB „Omnitеl“, makroaplinka, konkurеnciniai pranašumai ir trūkumai bеi patеikti siūlymai UAB „Omnitеl“ paslaugų vеrslo kliеntams stratеgijos… (more)

▼

Magistro baigiamajamе darbе išanalizuota paslaugų vеrslo kliеntams rinkos stratеgija UAB „Omnitеl“, makroaplinka, konkurеnciniai pranašumai ir trūkumai bеi patеikti siūlymai UAB „Omnitеl“ paslaugų vеrslo kliеntams stratеgijos tobulinimui. Pirmojе ir antrojе darbo dalysе nagrinėjamos rinkos bеi markеtingo stratеgijos tеoriniu aspеktu. Trеčiojе dalyjе apibrėžiama UAB „Omnitеl“ paslaugų vеrslo kliеntams rinkų stratеgija, analizuojant kiеkviеną iš tеikiamų paslaugų bеi analizuojama UAB „Omnitеl“ konkurеncinė aplinka. Kеtvirtojе dalyjе apibеndrinamos UAB „Omnitеl“ stratеginės kryptys vеrslo kliеntų rinkosе. Paskutinėjе darbo dalyjе, rеmiantis tеoriniu ir praktiniu pagrindu, išdėstytos darbo išvados, apibеndrinančios darbo rеzultatus, rеkomеndacijos bеi pasiūlymai siеkiant tobulinti UAB „Omnitеl“ paslaugų vеrslo kliеntams stratеgiją.

In thе mastеr‘s thеsis, UAB “Omnitеl” sеrvicе for thе businеss sеgmеnt stratеgy is analyzеd, macro situation, compеtitivе advantagеs and disadvantagеs also rеcommеndations for thе stratеgy improvеmеnt arе providеd. In thе first and thе sеcond parts of thе papеr, thе markеt and markеting stratеgiеs arе еxaminеd from thе thеorеtical pеrspеctivе. In thе third part - UAB “Omnitеl” stratеgy for businеss sеgmеnt is dеfinеd, analyzing еach of providеd sеrvicеs and thе markеt compеtitivе situation. In thе fourth part of this papеr, arе dеfinеd UAB “Omnitеl” sеrvicеs for businеss sеgmеnt stratеgic trеnds and dirеctions. In thе last part of thеsе thеsеs, conclusions and rеcommеndations basеd on thеorеtical and practical analysis arе providеd with thе aim to improvе thе stratеgy for thе businеss sеgmеnt sеrvicеs at UAB “Omnitеl”.

Advisors/Committee Members: Svetikas, Kostas Žymantas (Master’s thesis supervisor), Girčys, Aurimas Paulius (Master’s thesis reviewer), Sudnickas, Tadas (Master’s degree committee chair), Baležentis, Alvydas (Master’s degree committee member), Dzemyda , Ignas (Master’s degree committee member), Gražulis , Vladimiras (Master’s degree committee member), Gudelis , Dangis (Master’s degree committee member).

Subjects/Keywords: Strategija; Paslaugos; Klientai; Strategy; Customers; Services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Juchnevič, Erika. (2012). UAB "Omnitel" paslaugų verslo klientams rinkos strategija. (Masters Thesis). Mykolas Romeris University. Retrieved from http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2012~D_20120704_084959-27019 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Chicago Manual of Style (16^th Edition):

Juchnevič, Erika. “UAB "Omnitel" paslaugų verslo klientams rinkos strategija.” 2012. Masters Thesis, Mykolas Romeris University. Accessed February 18, 2020. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2012~D_20120704_084959-27019 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

MLA Handbook (7^th Edition):

Juchnevič, Erika. “UAB "Omnitel" paslaugų verslo klientams rinkos strategija.” 2012. Web. 18 Feb 2020.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Vancouver:

Juchnevič, Erika. UAB "Omnitel" paslaugų verslo klientams rinkos strategija. [Internet] [Masters thesis]. Mykolas Romeris University; 2012. [cited 2020 Feb 18]. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2012~D_20120704_084959-27019 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Council of Science Editors:

Juchnevič, Erika. UAB "Omnitel" paslaugų verslo klientams rinkos strategija. [Masters Thesis]. Mykolas Romeris University; 2012. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2012~D_20120704_084959-27019 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

University of Oklahoma

19. Akamah, Herita. Strategic Non-disclosure of Major Customer Identity.

Degree: PhD, 2016, University of Oklahoma

URL: http://hdl.handle.net/11244/34361

► This study investigates firms’ decision to withhold the identity of their major customers. I first document that the extent of private firms in the industry… (more)

Subjects/Keywords: Disclosure; Major Customers; Proprietary Costs; Agency Costs

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Akamah, H. (2016). Strategic Non-disclosure of Major Customer Identity. (Doctoral Dissertation). University of Oklahoma. Retrieved from http://hdl.handle.net/11244/34361

Chicago Manual of Style (16^th Edition):

Akamah, Herita. “Strategic Non-disclosure of Major Customer Identity.” 2016. Doctoral Dissertation, University of Oklahoma. Accessed February 18, 2020. http://hdl.handle.net/11244/34361.

MLA Handbook (7^th Edition):

Akamah, Herita. “Strategic Non-disclosure of Major Customer Identity.” 2016. Web. 18 Feb 2020.

Vancouver:

Akamah H. Strategic Non-disclosure of Major Customer Identity. [Internet] [Doctoral dissertation]. University of Oklahoma; 2016. [cited 2020 Feb 18]. Available from: http://hdl.handle.net/11244/34361.

Council of Science Editors:

Akamah H. Strategic Non-disclosure of Major Customer Identity. [Doctoral Dissertation]. University of Oklahoma; 2016. Available from: http://hdl.handle.net/11244/34361

20. Tao, Kungpo. Judging Credence Service Based on Experience Service Evaluation: Moderating Effect of Ease of Assessing and Extrinsic Cues.

Degree: PhD, 2011, Old Dominion University

URL: 9781124696638 ; https://digitalcommons.odu.edu/marketing_etds/10

► The impact of service failure on customers' perception of service quality is of vital importance to service providers. Prior research reveals little about how… (more)

Subjects/Keywords: Service quality; Perception; Service failure; Customers; Marketing

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Tao, K. (2011). Judging Credence Service Based on Experience Service Evaluation: Moderating Effect of Ease of Assessing and Extrinsic Cues. (Doctoral Dissertation). Old Dominion University. Retrieved from 9781124696638 ; https://digitalcommons.odu.edu/marketing_etds/10

Chicago Manual of Style (16^th Edition):

Tao, Kungpo. “Judging Credence Service Based on Experience Service Evaluation: Moderating Effect of Ease of Assessing and Extrinsic Cues.” 2011. Doctoral Dissertation, Old Dominion University. Accessed February 18, 2020. 9781124696638 ; https://digitalcommons.odu.edu/marketing_etds/10.

MLA Handbook (7^th Edition):

Tao, Kungpo. “Judging Credence Service Based on Experience Service Evaluation: Moderating Effect of Ease of Assessing and Extrinsic Cues.” 2011. Web. 18 Feb 2020.

Vancouver:

Tao K. Judging Credence Service Based on Experience Service Evaluation: Moderating Effect of Ease of Assessing and Extrinsic Cues. [Internet] [Doctoral dissertation]. Old Dominion University; 2011. [cited 2020 Feb 18]. Available from: 9781124696638 ; https://digitalcommons.odu.edu/marketing_etds/10.

Council of Science Editors:

Tao K. Judging Credence Service Based on Experience Service Evaluation: Moderating Effect of Ease of Assessing and Extrinsic Cues. [Doctoral Dissertation]. Old Dominion University; 2011. Available from: 9781124696638 ; https://digitalcommons.odu.edu/marketing_etds/10

21. Ndila Mutua, Esther. Customer Relationship Management : Evaluating customer Relationship Management:case Lennol Oy .

Degree: 2011, Theseus

URL: http://www.theseus.fi/handle/10024/28889

► The objective of this thesis was to study the CRM of the Lennol Company which is a linen company situated in Finland, Jalasjärvi. The Company… (more)

Subjects/Keywords: customer relationship management; customers; satisfaction; asiakkuudenhallinta; asiakastyytyväisyys

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APA (6^th Edition):

Ndila Mutua, E. (2011). Customer Relationship Management : Evaluating customer Relationship Management:case Lennol Oy . (Thesis). Theseus. Retrieved from http://www.theseus.fi/handle/10024/28889

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Ndila Mutua, Esther. “Customer Relationship Management : Evaluating customer Relationship Management:case Lennol Oy .” 2011. Thesis, Theseus. Accessed February 18, 2020. http://www.theseus.fi/handle/10024/28889.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Ndila Mutua, Esther. “Customer Relationship Management : Evaluating customer Relationship Management:case Lennol Oy .” 2011. Web. 18 Feb 2020.

Vancouver:

Ndila Mutua E. Customer Relationship Management : Evaluating customer Relationship Management:case Lennol Oy . [Internet] [Thesis]. Theseus; 2011. [cited 2020 Feb 18]. Available from: http://www.theseus.fi/handle/10024/28889.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ndila Mutua E. Customer Relationship Management : Evaluating customer Relationship Management:case Lennol Oy . [Thesis]. Theseus; 2011. Available from: http://www.theseus.fi/handle/10024/28889

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

22. Salovaara, Mikko. Comparison of reward systems in Finnish retail industry : S-card, the market leader .

Degree: 2011, Theseus

URL: http://www.theseus.fi/handle/10024/30106

► This thesis was written as an assignment from Professor Thomas Lauer. It is a part of the second edition of his bonus card book in… (more)

▼ This thesis was written as an assignment from Professor Thomas Lauer. It is a part of the second edition of his bonus card book in Germany. The aim was to find out why the S-group is so successful, and what are the competitors of the S-card in the Finnish bonus card markets. In the conclusion part some ideas are also presented about how the S-group could increase their market share. A questionnaire was also a part of the thesis; it is attached at the end of the thesis. At the beginning of the thesis the concept of bonus card and reward systems is examined. Also a short overview of the history of reward cards is introduced. Chapter two is about theories that one can apply when speaking of reward sys-tems. The third chapter is about the concerns regarding the reward systems. For example: have the consumers forgotten to compare the prices between different stores in their bonus collecting frenzy. After this, the subject dealt with is the structure of the S-group and their business model. Also the competitors of the S-card are introduced. After that the S-card is compared to two other competitors in Finland. Finally, conclusions are made on the basis of the thesis.; Tämä opinnäytetyö on tehty toimeksiantona professori Thomas Lauerin pyynnöstä osana hänen bonuskorteista kertovaa kirjaansa Saksassa. Tarkoituksena oli selvittää miksi S-ryhmä on niin menestynyt, ja mitkä ovat S-ryhmän kilpailijat Suomen bonuskortti markkinoilla. Yhteenvedossa esitän myös muutamia kehitysideoita, joiden avulla S-ryhmä saattaisi lisätä markkinaosuuttaan. Työhön kuului myös kysely S-ryhmälle, joka on liitteenä opinnäytetyön lopussa. Työn alussa selvitetään käsite bonuskortti ja esitellään lyhyt historia liittyen ylei-sesti bonuskortteihin. Kappaleessa kaksi esitetään teorioita jotka pätevät bonus-kortti ohjelmiin. Kappaleessa kolme syvennytään bonuskorttien huolestuttaviin puoliin, kuten siihen ovatko kuluttajat bonuskortti hurmoksessa unohtaneet kilpailuttaa hintoja kauppojen välillä. Tämän jälkeen aiheena on S-ryhmän rakenne ja toimintatapa, sekä sen kilpailijat. Lopuksi verrataan S-korttia ja sen kahta pää kilpailijaa Suomessa, sekä tehdään johtopäätöksiä työn pohjalta.

Subjects/Keywords: customers; cards; kanta-asiakkaat; kanta-asiakaskortit

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Salovaara, M. (2011). Comparison of reward systems in Finnish retail industry : S-card, the market leader . (Thesis). Theseus. Retrieved from http://www.theseus.fi/handle/10024/30106

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Salovaara, Mikko. “Comparison of reward systems in Finnish retail industry : S-card, the market leader .” 2011. Thesis, Theseus. Accessed February 18, 2020. http://www.theseus.fi/handle/10024/30106.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Salovaara, Mikko. “Comparison of reward systems in Finnish retail industry : S-card, the market leader .” 2011. Web. 18 Feb 2020.

Vancouver:

Salovaara M. Comparison of reward systems in Finnish retail industry : S-card, the market leader . [Internet] [Thesis]. Theseus; 2011. [cited 2020 Feb 18]. Available from: http://www.theseus.fi/handle/10024/30106.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Salovaara M. Comparison of reward systems in Finnish retail industry : S-card, the market leader . [Thesis]. Theseus; 2011. Available from: http://www.theseus.fi/handle/10024/30106

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

23. Šmigoc, Monika. Primerjava zadovoljstva in zvestobe med odjemalci različnih trgovinskih organizacij.

Degree: 2017, Univerza v Mariboru

URL: https://dk.um.si/IzpisGradiva.php?id=66545 ; https://dk.um.si/Dokument.php?id=118184&dn= ; https://plus.si.cobiss.net/opac7/bib/12825116?lang=sl

► Trgovinske organizacije so v današnjem svetu nepogrešljive. Tako kot si mi ne znamo predstavljati nenakupovanja, tako si trgovinske organizacije ne prestavljajo poslovanja brez zadovoljnih odjemalcev,… (more)

▼ Trgovinske organizacije so v današnjem svetu nepogrešljive. Tako kot si mi ne znamo predstavljati nenakupovanja, tako si trgovinske organizacije ne prestavljajo poslovanja brez zadovoljnih odjemalcev, še bolje brez zvestih. Odjemalci so vedno bolj zahtevni, saj nam s pomočjo oglaševanja, pestre ponudbe in inovacij poskušajo približati nove izdelke. Ne smemo pa pozabiti na tiste najnujnejše, ki so pogoj za preživetje. In tako se začne boj med trgovinskimi organizaciji. Konkurenca je vedno močnejša, saj se že zraven obstoječih trgovin odpirajo vedno nove. Torej se odjemalcu pojavi vprašanje »Kam v trgovino?«. Pri tem upošteva svoje izkušnje, občutke in razne dejavnike. Tukaj v ospredje postavimo tudi odjemalčevo zadovoljstvo in zvestobo. V trgovinskih organizacijah se dnevno menja na stotine odjemalcev. Pa vendar, če si trgovinske organizacije želijo, da bi se odjemalci, ki so jih obiskali, vrnili, morajo v to vložiti veliko truda. Poslužujejo se raznih reklamnih akcij, oglaševanja, nudijo popuste, kupone, razpošiljajo reklamne letake, sledijo modnim in svetovnim trendom in še bi lahko naštevali. Vsi želijo ponuditi odjemalcu le najboljše za denar, ki ga je ta pripravljen vložiti. Na podlagi zanimanja, kako sta zadovoljstvo in zvestoba trgovinskim organizacijam povezani, kako močna je ta povezava in kakšna je razlika med odjemalci različnih trgovinskih organizacij, smo se odločili, da z našim magistrskim delom posežemo prav v to področje. Tako smo skozi celotno delo primerjali zvestobo in zadovoljstvo odjemalcev trgovinskih organizacij Mercator, Hofer, Lidl, Spar in Tuš. Izbrali smo organizacije, ki spadajo med prehrambne, so med seboj konkurenčne in imajo po Sloveniji največ prodajaln. Zaradi obsega dela smo v raziskavo vključili po 50 odjemalcev vsake naštete trgovinske organizacije, skupno torej 250 odjemalcev. Rezultati raziskave niso presenetljivi, kajti v vsej napisani študijski literaturi avtorji poudarjajo, da je veliko lažje zadovoljiti svoje odjemalce, kot si pridobiti njihovo zvestobo. Izsledki raziskave so pokazali, da se je večina odjemalcev opredelila za zadovoljne, glede svoje zvestobe pa so ostali neopredeljeni. Čeprav so rezultati pokazali, da anketirani odjemalci v večini nakupujejo v izbrani trgovinski organizaciji 2- do 3-krat tedensko, je razlog za njihov nakup vse prej kot zvestoba. Glavni razlog so kakovostni izdelki in ustrezen odnos zaposlenih, ki sta se izkazala kot dejavnika z največjim vplivom na njihovo zvestobo. Odjemalci so najbolj zadovoljni ravno s kakovostjo in raznolikostjo izdelkov. K raziskavi nas je pritegnilo zanimanje, katere trgovinske organizacije imajo več zvestih ali zadovoljnih odjemalcev. Naša predvidevanja glede zadovoljstva so se izkazala za pravilna, saj imata največ zadovoljnih odjemalcev trgovinski organizaciji Hofer in Lidl. Glede zvestobe smo sklepali napačno, saj ima presenetljivo največ zvestih odjemalcev trgovinska organizacija Tuš, za njo pa Lidl. Kadar govorimo o zvestobi trgovinskim organizacijam, najprej pomislimo na kartice zvestobe. V našem primeru jih… Advisors/Committee Members: Selinšek, Aleksandra.

Subjects/Keywords: zvestoba odjemalcev; zadovoljstvo odjemalcev; pričakovanja odjemalcev; trgovinske organizacije; loyalty of customers; satisfaction of customers; expectations of customers; trade organisations.; info:eu-repo/classification/udc/658.8

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Šmigoc, M. (2017). Primerjava zadovoljstva in zvestobe med odjemalci različnih trgovinskih organizacij. (Masters Thesis). Univerza v Mariboru. Retrieved from https://dk.um.si/IzpisGradiva.php?id=66545 ; https://dk.um.si/Dokument.php?id=118184&dn= ; https://plus.si.cobiss.net/opac7/bib/12825116?lang=sl

Chicago Manual of Style (16^th Edition):

Šmigoc, Monika. “Primerjava zadovoljstva in zvestobe med odjemalci različnih trgovinskih organizacij.” 2017. Masters Thesis, Univerza v Mariboru. Accessed February 18, 2020. https://dk.um.si/IzpisGradiva.php?id=66545 ; https://dk.um.si/Dokument.php?id=118184&dn= ; https://plus.si.cobiss.net/opac7/bib/12825116?lang=sl.

MLA Handbook (7^th Edition):

Šmigoc, Monika. “Primerjava zadovoljstva in zvestobe med odjemalci različnih trgovinskih organizacij.” 2017. Web. 18 Feb 2020.

Vancouver:

Šmigoc M. Primerjava zadovoljstva in zvestobe med odjemalci različnih trgovinskih organizacij. [Internet] [Masters thesis]. Univerza v Mariboru; 2017. [cited 2020 Feb 18]. Available from: https://dk.um.si/IzpisGradiva.php?id=66545 ; https://dk.um.si/Dokument.php?id=118184&dn= ; https://plus.si.cobiss.net/opac7/bib/12825116?lang=sl.

Council of Science Editors:

Šmigoc M. Primerjava zadovoljstva in zvestobe med odjemalci različnih trgovinskih organizacij. [Masters Thesis]. Univerza v Mariboru; 2017. Available from: https://dk.um.si/IzpisGradiva.php?id=66545 ; https://dk.um.si/Dokument.php?id=118184&dn= ; https://plus.si.cobiss.net/opac7/bib/12825116?lang=sl

Sardar Patel University

24. Vyas, Chaitanya. Permission marketing customers awareness perceptions and preferences in the state of Gujarat;.

Degree: Management, 2011, Sardar Patel University

URL: http://shodhganga.inflibnet.ac.in/handle/10603/7284

None

Annexure p. 178-186, Bibliography p. 187-195

Advisors/Committee Members: Dave, Darshana.

Subjects/Keywords: Management; Database Marketing; Customers awareness; Customers perceptions

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Vyas, C. (2011). Permission marketing customers awareness perceptions and preferences in the state of Gujarat;. (Thesis). Sardar Patel University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/7284

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Vyas, Chaitanya. “Permission marketing customers awareness perceptions and preferences in the state of Gujarat;.” 2011. Thesis, Sardar Patel University. Accessed February 18, 2020. http://shodhganga.inflibnet.ac.in/handle/10603/7284.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Vyas, Chaitanya. “Permission marketing customers awareness perceptions and preferences in the state of Gujarat;.” 2011. Web. 18 Feb 2020.

Vancouver:

Vyas C. Permission marketing customers awareness perceptions and preferences in the state of Gujarat;. [Internet] [Thesis]. Sardar Patel University; 2011. [cited 2020 Feb 18]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/7284.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Vyas C. Permission marketing customers awareness perceptions and preferences in the state of Gujarat;. [Thesis]. Sardar Patel University; 2011. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/7284

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

25. Alam, Mahtab. Customers satisfaction measurement of internet banking an analytical study based on selected customers and banks in western india; -.

Degree: commerce, 2012, Maharaja Sayajirao University of Baroda

URL: http://shodhganga.inflibnet.ac.in/handle/10603/34681

None

Reference p.327-351 and Annexure p.352-367

Advisors/Committee Members: Dangarwala, Umesh R.

Subjects/Keywords: Customers; internet banking; satisfaction measurement; selected customers

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APA (6^th Edition):

Alam, M. (2012). Customers satisfaction measurement of internet banking an analytical study based on selected customers and banks in western india; -. (Thesis). Maharaja Sayajirao University of Baroda. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/34681

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Alam, Mahtab. “Customers satisfaction measurement of internet banking an analytical study based on selected customers and banks in western india; -.” 2012. Thesis, Maharaja Sayajirao University of Baroda. Accessed February 18, 2020. http://shodhganga.inflibnet.ac.in/handle/10603/34681.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Alam, Mahtab. “Customers satisfaction measurement of internet banking an analytical study based on selected customers and banks in western india; -.” 2012. Web. 18 Feb 2020.

Vancouver:

Alam M. Customers satisfaction measurement of internet banking an analytical study based on selected customers and banks in western india; -. [Internet] [Thesis]. Maharaja Sayajirao University of Baroda; 2012. [cited 2020 Feb 18]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/34681.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Alam M. Customers satisfaction measurement of internet banking an analytical study based on selected customers and banks in western india; -. [Thesis]. Maharaja Sayajirao University of Baroda; 2012. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/34681

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Kaunas University of Medicine

26. Leonavičiūtė, Gintarė. Vokietijos ir Lietuvos miestų vaistinių klientų lūkesčių tyrimas.

Degree: Master, Pharmacy, 2010, Kaunas University of Medicine

URL: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100621_092646-10280 ;

►

Magistro baigiamajame darbe išanalizuotas miesto vaistinių klientų požiūris į vaistinių teikiamų paslaugų kokybę, prieinamumą, saugumą, informacijos gavimą, bendravimą su personalu, fizinę aplinką. Iškeltos klientų pasitenkinimo… (more)

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Magistro baigiamajame darbe išanalizuotas miesto vaistinių klientų požiūris į vaistinių teikiamų paslaugų kokybę, prieinamumą, saugumą, informacijos gavimą, bendravimą su personalu, fizinę aplinką. Iškeltos klientų pasitenkinimo vaistinių veikla problemos ir palyginta su Vokietija bei pasiūlyti jų sprendimo būdai, pritaikant gerą Vokietijos patyrimą. Pirmoje darbo dalyje atlikta literatūros apžvalga apie poreikius, poreikių teorijas, lūkesčius dėl vaistinėse teikiamų paslaugų, sąlygas ir galimybes patenkinti klientų poreikius Vokietijoje ir Lietuvoje. Antroje dalyje pateikiama tyrimo metodika. Trečioje dalyje pateikiama atlikto klientų pasitenkinimo tyrimo duomenų analizė ir vertinimas.

In master’s thesis analyzed cities pharmacy customer approach to pharmacy services quality, accessibility, security, access for information, communication with staff, physical environment. Raised customers satisfaction issues and activities in pharmacies, compared with Germany and proposed solutions, using a good experience of Germany. In the first part of the work carried out literature review of the needs, needs theory, the expectations for pharmacy services, conditions and opportunities to fulfil the needs of customers in Germany and Lithuania. In the second part tendered research methodology. The third part presents a customer satisfaction research conducted data analysis and evaluation.

Advisors/Committee Members: Pečiūra, Rimantas (Master’s thesis supervisor), Skyrius, Vaidas (Master’s thesis reviewer), Ivanauskas, Liudas (Master’s degree committee chair), Savickas, Arūnas (Master’s degree committee member), Janulis, Valdimaras (Master’s degree committee member), Radžiūnas, Raimondas (Master’s degree committee member), Tarasevičius, Eduardas (Master’s degree committee member), Briedis, Vitalis (Master’s degree committee member), Pečiūra, Rimantas (Master’s degree committee member), Ramanauskienė, Kristina (Master’s degree committee member), Gumbrevičius, Gintautas (Master’s degree committee member), Ževžikovienė, Augusta (Master’s degree session secretary).

Subjects/Keywords: Farmacinės paslaugos kokybė; Klientų poreikiai; Klientų lūkesčių patenkinimas; Pharmaceutical service quality; Customers needs; Satisfy customers expectations

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APA (6^th Edition):

Leonavičiūtė, Gintarė. (2010). Vokietijos ir Lietuvos miestų vaistinių klientų lūkesčių tyrimas. (Masters Thesis). Kaunas University of Medicine. Retrieved from http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100621_092646-10280 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Chicago Manual of Style (16^th Edition):

Leonavičiūtė, Gintarė. “Vokietijos ir Lietuvos miestų vaistinių klientų lūkesčių tyrimas.” 2010. Masters Thesis, Kaunas University of Medicine. Accessed February 18, 2020. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100621_092646-10280 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

MLA Handbook (7^th Edition):

Leonavičiūtė, Gintarė. “Vokietijos ir Lietuvos miestų vaistinių klientų lūkesčių tyrimas.” 2010. Web. 18 Feb 2020.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Vancouver:

Leonavičiūtė, Gintarė. Vokietijos ir Lietuvos miestų vaistinių klientų lūkesčių tyrimas. [Internet] [Masters thesis]. Kaunas University of Medicine; 2010. [cited 2020 Feb 18]. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100621_092646-10280 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Council of Science Editors:

Leonavičiūtė, Gintarė. Vokietijos ir Lietuvos miestų vaistinių klientų lūkesčių tyrimas. [Masters Thesis]. Kaunas University of Medicine; 2010. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100621_092646-10280 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

27. Lazovskienė, Egidija. Plastinės chirurgijos klinikos santykių su vartotojais valdymo tobulinimas.

Degree: Master, Public Health, 2013, Lithuanian Academic Libraries Network (LABT)

URL: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2013~D_20130604_151805-39046 ;

►

Darbo tikslas: numatyti plastinės chirurgijos klinikos santykių su vartotojais valdymo tobulinimo galimybes. Darbo uždaviniai: 1. Atlikti plastinės chirurgijos klinikos santykių su vartotojais valdymo esamos padėties… (more)

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Darbo tikslas: numatyti plastinės chirurgijos klinikos santykių su vartotojais valdymo tobulinimo galimybes. Darbo uždaviniai: 1. Atlikti plastinės chirurgijos klinikos santykių su vartotojais valdymo esamos padėties analizę; 2. Įvertinti santykių su plastinės chirurgijos klinika tęstinumo galimybes vartotojų požiūriu; 3. Numatyti plastinės chirurgijos klinikos santykių su vartotojais valdymo tobulinimo sritis, būdus ir priemones. Tyrimo metodika: mokslinės literatūros analizė; anketinė pacientų apklausa, interviu su vadovu. Respondentai atrinkti parankios atrankos metodu (n=64, atsako dažnis - 100 proc., pilnai užpildytos 60 anketų - 93,75 proc.). Statistinė duomenų analizė atlikta naudojant SPSS 20.0 ir MS Excel programas. Rezultatai. Dauguma respondentų (65,2 proc.) klinikoje lankosi daugiau nei vienerius metus. PCK pasirinkimą lemiantys veiksniai: paslaugų kokybė, gydytojų patirtis ir kvalifikacija, rūpestingas personalas ir kitų rekomendacijos (>70 proc.). Pacientų lūkesčiai buvo visiškai patenkinti/patenkinti (81,7 proc.). Pacientų nuomone, klinikos paslaugų kainos atitinka kokybę (73 proc.), tai teigė reikšmingai daugiau moterų (76,9 proc.) nei vyrų (50 proc.). Ketina naudotis klinikos paslaugomis ateityje (61,7 proc.) respondentų, rekomenduos kliniką (80 proc.), dauguma pažymėjo pasitenkinimą gydytojais ir klinikos personalu (>98 proc.). Respondentai, kurie lankosi klinikoje 10 metų ir daugiau, visiškai pasitiki gydytoju (100 proc.). Privalumai sąlygojantys... [toliau žr. visą tekstą]

Aim of the study: To define improvement opportunities in customer relationship management of plastic surgery clinic. Objectives: 1. To evaluate opportunities for continuous relations with plastic surgery clinic form the customer point of view. 2. To perform analysis of current status of customer relationship management in plastic surgery clinic (here and further – PSC). 3. To define improvement areas, methods and tools of customer relationship management in plastic surgery clinic. Methods. Cross-sectional study was performed in plastic surgery clinic, using anonymous questionnaire and interview with management. Responders were selected by appropriate selection method (n=64, response rate – 100%, fully completed 60 surveys – 93,75% ). Methods used: analysis of scientific literature; survey of patients; statistical analysis of data using SPSS 20.0 for Windows and MS Excel. Results. Majority of respondents were visiting clinic more than a year (65,2 %). Respondents distinguished most important selection of PSC factors as follows: quality of service, experience and qualifications of physicians, kind and responsive and recommendations (> 70 percent). Patients declared that their expectations were fully satisfied / satisfied (81,7 percent). In their opinion, PSC provides a good quality at good price. Patients acknowledged good quality of clinical services (73 percent) and significantly more positive were women (76,9 percent) than men (50 percent). 61,7 percent of customers intend... [to full text]

Advisors/Committee Members: Bagdonienė, Liudmila (Master’s thesis supervisor), Kalėdienė , Ramunė (Master’s degree committee chair), Sauliūnė , Skirmantė (Master’s degree committee member), Tamošiūnas , Abdonas (Master’s degree committee member), Stankūnas , Mindaugas (Master’s degree committee member), Gendvilis , Stasys (Master’s degree committee member), Sauliūnė , Skirmantė (Master’s thesis reviewer), Laskienė, Skaistė (Master’s thesis reviewer).

Subjects/Keywords: Santykių su vartotojais valdymas; SsVV; Vartotojų pasitikėjimas; Vartotojų pasitenkinimas; CRM; Customer relationship management; Customers trust; Customers satisfaction

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APA (6^th Edition):

Lazovskienė, Egidija. (2013). Plastinės chirurgijos klinikos santykių su vartotojais valdymo tobulinimas. (Masters Thesis). Lithuanian Academic Libraries Network (LABT). Retrieved from http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2013~D_20130604_151805-39046 ;

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Author name may be incomplete

Chicago Manual of Style (16^th Edition):

Lazovskienė, Egidija. “Plastinės chirurgijos klinikos santykių su vartotojais valdymo tobulinimas.” 2013. Masters Thesis, Lithuanian Academic Libraries Network (LABT). Accessed February 18, 2020. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2013~D_20130604_151805-39046 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

MLA Handbook (7^th Edition):

Lazovskienė, Egidija. “Plastinės chirurgijos klinikos santykių su vartotojais valdymo tobulinimas.” 2013. Web. 18 Feb 2020.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Vancouver:

Lazovskienė, Egidija. Plastinės chirurgijos klinikos santykių su vartotojais valdymo tobulinimas. [Internet] [Masters thesis]. Lithuanian Academic Libraries Network (LABT); 2013. [cited 2020 Feb 18]. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2013~D_20130604_151805-39046 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Council of Science Editors:

Lazovskienė, Egidija. Plastinės chirurgijos klinikos santykių su vartotojais valdymo tobulinimas. [Masters Thesis]. Lithuanian Academic Libraries Network (LABT); 2013. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2013~D_20130604_151805-39046 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

28. Akanda, Md Mahmudul Alam. Customers’ Perception on their Satisfaction about the Private Banks in a Developing Country : A perspective of Private Banks in Bangladesh.

Degree: Faculty of Arts and Sciences, 2016, Linköping UniversityLinköping University

URL: http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-134462

► Customers’ satisfaction is a decisive factor in the development process of business which has also an effective impact on contributing a country's GDP. Private… (more)

Subjects/Keywords: Customers’ perception; Customers’ satisfaction; Private banks; Developing country; American Customer Satisfaction Index (ACSI).; Business Administration; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Akanda, M. M. A. (2016). Customers’ Perception on their Satisfaction about the Private Banks in a Developing Country : A perspective of Private Banks in Bangladesh. (Thesis). Linköping UniversityLinköping University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-134462

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Akanda, Md Mahmudul Alam. “Customers’ Perception on their Satisfaction about the Private Banks in a Developing Country : A perspective of Private Banks in Bangladesh.” 2016. Thesis, Linköping UniversityLinköping University. Accessed February 18, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-134462.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Akanda, Md Mahmudul Alam. “Customers’ Perception on their Satisfaction about the Private Banks in a Developing Country : A perspective of Private Banks in Bangladesh.” 2016. Web. 18 Feb 2020.

Vancouver:

Akanda MMA. Customers’ Perception on their Satisfaction about the Private Banks in a Developing Country : A perspective of Private Banks in Bangladesh. [Internet] [Thesis]. Linköping UniversityLinköping University; 2016. [cited 2020 Feb 18]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-134462.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Akanda MMA. Customers’ Perception on their Satisfaction about the Private Banks in a Developing Country : A perspective of Private Banks in Bangladesh. [Thesis]. Linköping UniversityLinköping University; 2016. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-134462

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

29. Jain, Aditi. A Study of Factor Influencing Retail Purchase Behaviour : A Comparative Analysis of Buyers of Organized and Unorganized Retailing in Rajasthan;.

Degree: Management, 2014, The IIS University

URL: http://shodhganga.inflibnet.ac.in/handle/10603/22928

newline

Advisors/Committee Members: Jain, Ruchi.

Subjects/Keywords: Purchase Behaviour; Retail Customers

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Jain, A. (2014). A Study of Factor Influencing Retail Purchase Behaviour : A Comparative Analysis of Buyers of Organized and Unorganized Retailing in Rajasthan;. (Thesis). The IIS University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/22928

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Jain, Aditi. “A Study of Factor Influencing Retail Purchase Behaviour : A Comparative Analysis of Buyers of Organized and Unorganized Retailing in Rajasthan;.” 2014. Thesis, The IIS University. Accessed February 18, 2020. http://shodhganga.inflibnet.ac.in/handle/10603/22928.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Jain, Aditi. “A Study of Factor Influencing Retail Purchase Behaviour : A Comparative Analysis of Buyers of Organized and Unorganized Retailing in Rajasthan;.” 2014. Web. 18 Feb 2020.

Vancouver:

Jain A. A Study of Factor Influencing Retail Purchase Behaviour : A Comparative Analysis of Buyers of Organized and Unorganized Retailing in Rajasthan;. [Internet] [Thesis]. The IIS University; 2014. [cited 2020 Feb 18]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/22928.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Jain A. A Study of Factor Influencing Retail Purchase Behaviour : A Comparative Analysis of Buyers of Organized and Unorganized Retailing in Rajasthan;. [Thesis]. The IIS University; 2014. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/22928

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

30. Mahajan, Rashmi. An analysis of buying behavior of generation x and generation y customers towards purchase of selected house hold electrical appliances: a study of the selected sales outlets in pune city; -.

Degree: Management, 2014, D Y Patil University

URL: http://shodhganga.inflibnet.ac.in/handle/10603/45927

Abstract avalible

Bibliography p.206 216 References p.217 227 and Appendix p.228 - 236

Advisors/Committee Members: Dholakia, Rakesh.

Subjects/Keywords: Analysis; Appliances; Customers; House

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6^th Edition):

Mahajan, R. (2014). An analysis of buying behavior of generation x and generation y customers towards purchase of selected house hold electrical appliances: a study of the selected sales outlets in pune city; -. (Thesis). D Y Patil University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/45927

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16^th Edition):

Mahajan, Rashmi. “An analysis of buying behavior of generation x and generation y customers towards purchase of selected house hold electrical appliances: a study of the selected sales outlets in pune city; -.” 2014. Thesis, D Y Patil University. Accessed February 18, 2020. http://shodhganga.inflibnet.ac.in/handle/10603/45927.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7^th Edition):

Mahajan, Rashmi. “An analysis of buying behavior of generation x and generation y customers towards purchase of selected house hold electrical appliances: a study of the selected sales outlets in pune city; -.” 2014. Web. 18 Feb 2020.

Vancouver:

Mahajan R. An analysis of buying behavior of generation x and generation y customers towards purchase of selected house hold electrical appliances: a study of the selected sales outlets in pune city; -. [Internet] [Thesis]. D Y Patil University; 2014. [cited 2020 Feb 18]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/45927.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mahajan R. An analysis of buying behavior of generation x and generation y customers towards purchase of selected house hold electrical appliances: a study of the selected sales outlets in pune city; -. [Thesis]. D Y Patil University; 2014. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/45927

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

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