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You searched for subject:(Customer service). Showing records 1 – 30 of 971 total matches.

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1. ODUJOBI, Oladayo. Service Quality Relevance in Nigeria : Evidence from Zain Mobile.

Degree: 2011, , School of Management

Customer satisfaction is an increasing challenge for telecommunication companies. In the last few years, the mobile telecom market has witnessed a substantial growth and… (more)

Subjects/Keywords: Customer Service; SERVQUAL; service Quality

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

ODUJOBI, O. (2011). Service Quality Relevance in Nigeria : Evidence from Zain Mobile. (Thesis). , School of Management. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3851

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

ODUJOBI, Oladayo. “Service Quality Relevance in Nigeria : Evidence from Zain Mobile.” 2011. Thesis, , School of Management. Accessed October 22, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3851.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

ODUJOBI, Oladayo. “Service Quality Relevance in Nigeria : Evidence from Zain Mobile.” 2011. Web. 22 Oct 2019.

Vancouver:

ODUJOBI O. Service Quality Relevance in Nigeria : Evidence from Zain Mobile. [Internet] [Thesis]. , School of Management; 2011. [cited 2019 Oct 22]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3851.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

ODUJOBI O. Service Quality Relevance in Nigeria : Evidence from Zain Mobile. [Thesis]. , School of Management; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3851

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

2. shareef, Haidar. Identification of performance gaps in service interactions that influence customer satisfaction.

Degree: 2014, , Department of Industrial Economics

This thesis project is aimed to investigate how gaps in the form of mistakes and flaws can be identified and minimized during customer service(more)

Subjects/Keywords: Customer Service; Customer Satisfaction; Service Strategy; Service Concept; Customer Experience; Service Quality; Service Quality Gaps

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

shareef, H. (2014). Identification of performance gaps in service interactions that influence customer satisfaction. (Thesis). , Department of Industrial Economics. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1975

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

shareef, Haidar. “Identification of performance gaps in service interactions that influence customer satisfaction.” 2014. Thesis, , Department of Industrial Economics. Accessed October 22, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1975.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

shareef, Haidar. “Identification of performance gaps in service interactions that influence customer satisfaction.” 2014. Web. 22 Oct 2019.

Vancouver:

shareef H. Identification of performance gaps in service interactions that influence customer satisfaction. [Internet] [Thesis]. , Department of Industrial Economics; 2014. [cited 2019 Oct 22]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1975.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

shareef H. Identification of performance gaps in service interactions that influence customer satisfaction. [Thesis]. , Department of Industrial Economics; 2014. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1975

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

3. Chung, Ching Ying. Customer satisfaction, complain, Loyalty, and Churn of Mobile user.

Degree: Master, Business Management, 2016, NSYSU

 According to the statistics report of NCC, analysis revenue, user penetration, and ARPU, the mobile user become major customer for communication service provider (CSP). The… (more)

Subjects/Keywords: churn; customer satisfaction; customer loyalty; service quality; customer perceiption; mobile service

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Chung, C. Y. (2016). Customer satisfaction, complain, Loyalty, and Churn of Mobile user. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-1123116-042250

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Chung, Ching Ying. “Customer satisfaction, complain, Loyalty, and Churn of Mobile user.” 2016. Thesis, NSYSU. Accessed October 22, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-1123116-042250.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Chung, Ching Ying. “Customer satisfaction, complain, Loyalty, and Churn of Mobile user.” 2016. Web. 22 Oct 2019.

Vancouver:

Chung CY. Customer satisfaction, complain, Loyalty, and Churn of Mobile user. [Internet] [Thesis]. NSYSU; 2016. [cited 2019 Oct 22]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-1123116-042250.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Chung CY. Customer satisfaction, complain, Loyalty, and Churn of Mobile user. [Thesis]. NSYSU; 2016. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-1123116-042250

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Anna University

4. Rajamanickam, M. Customers perception of landline service of the Bharat Sanchar Nigam Limited in India with special reference to Salem telecom district Tamil nadu; -.

Degree: Management Studies, 2014, Anna University

Indian telecom industry is under heavy competition The traditional telephone service is offered by the BSNL but at the same time customers shift their choice… (more)

Subjects/Keywords: Customer perception; Landline customer; Landline service; Management

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APA (6th Edition):

Rajamanickam, M. (2014). Customers perception of landline service of the Bharat Sanchar Nigam Limited in India with special reference to Salem telecom district Tamil nadu; -. (Thesis). Anna University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/23870

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Rajamanickam, M. “Customers perception of landline service of the Bharat Sanchar Nigam Limited in India with special reference to Salem telecom district Tamil nadu; -.” 2014. Thesis, Anna University. Accessed October 22, 2019. http://shodhganga.inflibnet.ac.in/handle/10603/23870.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Rajamanickam, M. “Customers perception of landline service of the Bharat Sanchar Nigam Limited in India with special reference to Salem telecom district Tamil nadu; -.” 2014. Web. 22 Oct 2019.

Vancouver:

Rajamanickam M. Customers perception of landline service of the Bharat Sanchar Nigam Limited in India with special reference to Salem telecom district Tamil nadu; -. [Internet] [Thesis]. Anna University; 2014. [cited 2019 Oct 22]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/23870.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Rajamanickam M. Customers perception of landline service of the Bharat Sanchar Nigam Limited in India with special reference to Salem telecom district Tamil nadu; -. [Thesis]. Anna University; 2014. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/23870

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Pretoria

5. Gothan, Alida Johanna. A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores.

Degree: Consumer Science, 2009, University of Pretoria

 This research investigated the service offering in appliance sales departments of prominent retail stores in an emerging economy to ultimately indicate whether stores‟ customer service,… (more)

Subjects/Keywords: Retail stores; Customer service; Customer quality; UCTD

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Gothan, A. (2009). A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores. (Doctoral Dissertation). University of Pretoria. Retrieved from http://hdl.handle.net/2263/29432

Chicago Manual of Style (16th Edition):

Gothan, Alida. “A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores.” 2009. Doctoral Dissertation, University of Pretoria. Accessed October 22, 2019. http://hdl.handle.net/2263/29432.

MLA Handbook (7th Edition):

Gothan, Alida. “A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores.” 2009. Web. 22 Oct 2019.

Vancouver:

Gothan A. A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores. [Internet] [Doctoral dissertation]. University of Pretoria; 2009. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/2263/29432.

Council of Science Editors:

Gothan A. A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores. [Doctoral Dissertation]. University of Pretoria; 2009. Available from: http://hdl.handle.net/2263/29432


NSYSU

6. Tsai, Cheng-Hsien. A Study on Relationships among Service Quality, Customer Satisfaction and Customer Loyalty-The Post Exchange of Marine Corps School.

Degree: Master, EMPP, 2012, NSYSU

 The purpose of this paper is to explore the consumers at Republic of China Marine Corps School Military 534 Camp Station and the relationship between… (more)

Subjects/Keywords: service quality; customer loyalty; customer satisfaction

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Tsai, C. (2012). A Study on Relationships among Service Quality, Customer Satisfaction and Customer Loyalty-The Post Exchange of Marine Corps School. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0813112-160703

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Tsai, Cheng-Hsien. “A Study on Relationships among Service Quality, Customer Satisfaction and Customer Loyalty-The Post Exchange of Marine Corps School.” 2012. Thesis, NSYSU. Accessed October 22, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0813112-160703.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Tsai, Cheng-Hsien. “A Study on Relationships among Service Quality, Customer Satisfaction and Customer Loyalty-The Post Exchange of Marine Corps School.” 2012. Web. 22 Oct 2019.

Vancouver:

Tsai C. A Study on Relationships among Service Quality, Customer Satisfaction and Customer Loyalty-The Post Exchange of Marine Corps School. [Internet] [Thesis]. NSYSU; 2012. [cited 2019 Oct 22]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0813112-160703.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Tsai C. A Study on Relationships among Service Quality, Customer Satisfaction and Customer Loyalty-The Post Exchange of Marine Corps School. [Thesis]. NSYSU; 2012. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0813112-160703

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Pretoria

7. [No author]. A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores .

Degree: 2009, University of Pretoria

 This research investigated the service offering in appliance sales departments of prominent retail stores in an emerging economy to ultimately indicate whether stores‟ customer service,… (more)

Subjects/Keywords: Retail stores; Customer service; Customer quality; UCTD

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2009). A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores . (Doctoral Dissertation). University of Pretoria. Retrieved from http://upetd.up.ac.za/thesis/available/etd-11122009-165630/

Chicago Manual of Style (16th Edition):

author], [No. “A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores .” 2009. Doctoral Dissertation, University of Pretoria. Accessed October 22, 2019. http://upetd.up.ac.za/thesis/available/etd-11122009-165630/.

MLA Handbook (7th Edition):

author], [No. “A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores .” 2009. Web. 22 Oct 2019.

Vancouver:

author] [. A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores . [Internet] [Doctoral dissertation]. University of Pretoria; 2009. [cited 2019 Oct 22]. Available from: http://upetd.up.ac.za/thesis/available/etd-11122009-165630/.

Council of Science Editors:

author] [. A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores . [Doctoral Dissertation]. University of Pretoria; 2009. Available from: http://upetd.up.ac.za/thesis/available/etd-11122009-165630/


Karlstad University

8. Nawajesh, Rahat. Relationship Perspectives on Customer Support Service : Exploring Best Practice for the Telecom Industry.

Degree: Communication and IT, 2011, Karlstad University

  Abstract The aim of this study is to examine the relationship between customers and the telecommunication service provider regarding customer support service. The… (more)

Subjects/Keywords: Customer Support Service; Relationship Marketing; Customer Loyalty

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Nawajesh, R. (2011). Relationship Perspectives on Customer Support Service : Exploring Best Practice for the Telecom Industry. (Thesis). Karlstad University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-11750

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Nawajesh, Rahat. “Relationship Perspectives on Customer Support Service : Exploring Best Practice for the Telecom Industry.” 2011. Thesis, Karlstad University. Accessed October 22, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-11750.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Nawajesh, Rahat. “Relationship Perspectives on Customer Support Service : Exploring Best Practice for the Telecom Industry.” 2011. Web. 22 Oct 2019.

Vancouver:

Nawajesh R. Relationship Perspectives on Customer Support Service : Exploring Best Practice for the Telecom Industry. [Internet] [Thesis]. Karlstad University; 2011. [cited 2019 Oct 22]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-11750.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Nawajesh R. Relationship Perspectives on Customer Support Service : Exploring Best Practice for the Telecom Industry. [Thesis]. Karlstad University; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-11750

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Kansas State University

9. Montoya Nunez, Claudia. Measuring customer satisfaction of SiteOne Landscape Supply in Dallas/Fort Worth, Texas.

Degree: Master of Agribusiness, Department of Agricultural Economics, 2016, Kansas State University

 SiteOne Landscape Supply is the largest distributor of lawn care products for professionals of the landscape industry in U.S.A. and Canada. SiteOne is aware of… (more)

Subjects/Keywords: Customer satisfaction; Customer service; Landscape industry

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Montoya Nunez, C. (2016). Measuring customer satisfaction of SiteOne Landscape Supply in Dallas/Fort Worth, Texas. (Masters Thesis). Kansas State University. Retrieved from http://hdl.handle.net/2097/35747

Chicago Manual of Style (16th Edition):

Montoya Nunez, Claudia. “Measuring customer satisfaction of SiteOne Landscape Supply in Dallas/Fort Worth, Texas.” 2016. Masters Thesis, Kansas State University. Accessed October 22, 2019. http://hdl.handle.net/2097/35747.

MLA Handbook (7th Edition):

Montoya Nunez, Claudia. “Measuring customer satisfaction of SiteOne Landscape Supply in Dallas/Fort Worth, Texas.” 2016. Web. 22 Oct 2019.

Vancouver:

Montoya Nunez C. Measuring customer satisfaction of SiteOne Landscape Supply in Dallas/Fort Worth, Texas. [Internet] [Masters thesis]. Kansas State University; 2016. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/2097/35747.

Council of Science Editors:

Montoya Nunez C. Measuring customer satisfaction of SiteOne Landscape Supply in Dallas/Fort Worth, Texas. [Masters Thesis]. Kansas State University; 2016. Available from: http://hdl.handle.net/2097/35747


University of New South Wales

10. Wu, Yu. A review, synthesis, and research agenda for the customer service experience, and an investigation of customer mistreatment dimensions.

Degree: Management, 2019, University of New South Wales

 In this thesis, two studies are presented focusing on customer service between service employees and customers. In Study 1, 18 years of customer service literature… (more)

Subjects/Keywords: Customer mistreatment; Customer service; Emotional labor

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Wu, Y. (2019). A review, synthesis, and research agenda for the customer service experience, and an investigation of customer mistreatment dimensions. (Masters Thesis). University of New South Wales. Retrieved from http://handle.unsw.edu.au/1959.4/62232 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:58347/SOURCE02?view=true

Chicago Manual of Style (16th Edition):

Wu, Yu. “A review, synthesis, and research agenda for the customer service experience, and an investigation of customer mistreatment dimensions.” 2019. Masters Thesis, University of New South Wales. Accessed October 22, 2019. http://handle.unsw.edu.au/1959.4/62232 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:58347/SOURCE02?view=true.

MLA Handbook (7th Edition):

Wu, Yu. “A review, synthesis, and research agenda for the customer service experience, and an investigation of customer mistreatment dimensions.” 2019. Web. 22 Oct 2019.

Vancouver:

Wu Y. A review, synthesis, and research agenda for the customer service experience, and an investigation of customer mistreatment dimensions. [Internet] [Masters thesis]. University of New South Wales; 2019. [cited 2019 Oct 22]. Available from: http://handle.unsw.edu.au/1959.4/62232 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:58347/SOURCE02?view=true.

Council of Science Editors:

Wu Y. A review, synthesis, and research agenda for the customer service experience, and an investigation of customer mistreatment dimensions. [Masters Thesis]. University of New South Wales; 2019. Available from: http://handle.unsw.edu.au/1959.4/62232 ; https://unsworks.unsw.edu.au/fapi/datastream/unsworks:58347/SOURCE02?view=true

11. Emori, Lebo. The Role Of Service Quality In Shaping Consumer Behaviour And It's Impact On Customer Base On Businesses.

Degree: 2010, , School of Management

  This study aims to investigate the effect of service quality in shaping consumer behavior and the impact on the customer base of businesses from… (more)

Subjects/Keywords: service; quality; service quality; customer; customer service; banking; SERVQUAL; SERVPERF

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Emori, L. (2010). The Role Of Service Quality In Shaping Consumer Behaviour And It's Impact On Customer Base On Businesses. (Thesis). , School of Management. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5637

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Emori, Lebo. “The Role Of Service Quality In Shaping Consumer Behaviour And It's Impact On Customer Base On Businesses.” 2010. Thesis, , School of Management. Accessed October 22, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5637.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Emori, Lebo. “The Role Of Service Quality In Shaping Consumer Behaviour And It's Impact On Customer Base On Businesses.” 2010. Web. 22 Oct 2019.

Vancouver:

Emori L. The Role Of Service Quality In Shaping Consumer Behaviour And It's Impact On Customer Base On Businesses. [Internet] [Thesis]. , School of Management; 2010. [cited 2019 Oct 22]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5637.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Emori L. The Role Of Service Quality In Shaping Consumer Behaviour And It's Impact On Customer Base On Businesses. [Thesis]. , School of Management; 2010. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5637

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Addis Ababa University

12. Beliyu, Girma. Quality of Service Delivery and its Impact on Customer Satisfaction in Four Selected Commercial Banks of Addis Ababa .

Degree: 2013, Addis Ababa University

 The aim of this study was to assess quality of service delivery and its impact on customer satisfaction. It described the relationship between service quality… (more)

Subjects/Keywords: Service quality; Customer satisfaction

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Beliyu, G. (2013). Quality of Service Delivery and its Impact on Customer Satisfaction in Four Selected Commercial Banks of Addis Ababa . (Thesis). Addis Ababa University. Retrieved from http://etd.aau.edu.et/dspace/handle/123456789/2341

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Beliyu, Girma. “Quality of Service Delivery and its Impact on Customer Satisfaction in Four Selected Commercial Banks of Addis Ababa .” 2013. Thesis, Addis Ababa University. Accessed October 22, 2019. http://etd.aau.edu.et/dspace/handle/123456789/2341.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Beliyu, Girma. “Quality of Service Delivery and its Impact on Customer Satisfaction in Four Selected Commercial Banks of Addis Ababa .” 2013. Web. 22 Oct 2019.

Vancouver:

Beliyu G. Quality of Service Delivery and its Impact on Customer Satisfaction in Four Selected Commercial Banks of Addis Ababa . [Internet] [Thesis]. Addis Ababa University; 2013. [cited 2019 Oct 22]. Available from: http://etd.aau.edu.et/dspace/handle/123456789/2341.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Beliyu G. Quality of Service Delivery and its Impact on Customer Satisfaction in Four Selected Commercial Banks of Addis Ababa . [Thesis]. Addis Ababa University; 2013. Available from: http://etd.aau.edu.et/dspace/handle/123456789/2341

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Addis Ababa University

13. Mesfin, Andargie. Foreign Customer Satisfaction in Ethiopian Five Star Hotels, Sheraton Addis, Hilton and Intercontinental Hotels .

Degree: 2013, Addis Ababa University

 The aim of this study is to determine the level of satisfaction of foreign customers on the service quality provided by five star hotels (Sheraton… (more)

Subjects/Keywords: Customer Satisfaction; service quality

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Mesfin, A. (2013). Foreign Customer Satisfaction in Ethiopian Five Star Hotels, Sheraton Addis, Hilton and Intercontinental Hotels . (Thesis). Addis Ababa University. Retrieved from http://etd.aau.edu.et/dspace/handle/123456789/5574

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Mesfin, Andargie. “Foreign Customer Satisfaction in Ethiopian Five Star Hotels, Sheraton Addis, Hilton and Intercontinental Hotels .” 2013. Thesis, Addis Ababa University. Accessed October 22, 2019. http://etd.aau.edu.et/dspace/handle/123456789/5574.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Mesfin, Andargie. “Foreign Customer Satisfaction in Ethiopian Five Star Hotels, Sheraton Addis, Hilton and Intercontinental Hotels .” 2013. Web. 22 Oct 2019.

Vancouver:

Mesfin A. Foreign Customer Satisfaction in Ethiopian Five Star Hotels, Sheraton Addis, Hilton and Intercontinental Hotels . [Internet] [Thesis]. Addis Ababa University; 2013. [cited 2019 Oct 22]. Available from: http://etd.aau.edu.et/dspace/handle/123456789/5574.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mesfin A. Foreign Customer Satisfaction in Ethiopian Five Star Hotels, Sheraton Addis, Hilton and Intercontinental Hotels . [Thesis]. Addis Ababa University; 2013. Available from: http://etd.aau.edu.et/dspace/handle/123456789/5574

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Nairobi

14. Daniel, Winnie S. Effects of Service Quality on Customer Retention Among Commercial Banks in Kenya .

Degree: 2016, University of Nairobi

 The purpose of this study was to examine the effect of service quality on customer retention among commercial banks in Kenya. The study was guided… (more)

Subjects/Keywords: Service Quality on Customer Retention

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Daniel, W. S. (2016). Effects of Service Quality on Customer Retention Among Commercial Banks in Kenya . (Thesis). University of Nairobi. Retrieved from http://hdl.handle.net/11295/100200

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Daniel, Winnie S. “Effects of Service Quality on Customer Retention Among Commercial Banks in Kenya .” 2016. Thesis, University of Nairobi. Accessed October 22, 2019. http://hdl.handle.net/11295/100200.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Daniel, Winnie S. “Effects of Service Quality on Customer Retention Among Commercial Banks in Kenya .” 2016. Web. 22 Oct 2019.

Vancouver:

Daniel WS. Effects of Service Quality on Customer Retention Among Commercial Banks in Kenya . [Internet] [Thesis]. University of Nairobi; 2016. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/11295/100200.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Daniel WS. Effects of Service Quality on Customer Retention Among Commercial Banks in Kenya . [Thesis]. University of Nairobi; 2016. Available from: http://hdl.handle.net/11295/100200

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Nairobi

15. Jama'a, Aliisse. Service quality and customer satisfaction: the case of safaricom m-pesa services .

Degree: 2015, University of Nairobi

 The concept of quality, efficiency, productivity, growth and survival pose a great challenge for the survival and growth of all corporate bodies. There is need… (more)

Subjects/Keywords: Service quality and customer satisfaction

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APA (6th Edition):

Jama'a, A. (2015). Service quality and customer satisfaction: the case of safaricom m-pesa services . (Thesis). University of Nairobi. Retrieved from http://hdl.handle.net/11295/94753

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Jama'a, Aliisse. “Service quality and customer satisfaction: the case of safaricom m-pesa services .” 2015. Thesis, University of Nairobi. Accessed October 22, 2019. http://hdl.handle.net/11295/94753.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Jama'a, Aliisse. “Service quality and customer satisfaction: the case of safaricom m-pesa services .” 2015. Web. 22 Oct 2019.

Vancouver:

Jama'a A. Service quality and customer satisfaction: the case of safaricom m-pesa services . [Internet] [Thesis]. University of Nairobi; 2015. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/11295/94753.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Jama'a A. Service quality and customer satisfaction: the case of safaricom m-pesa services . [Thesis]. University of Nairobi; 2015. Available from: http://hdl.handle.net/11295/94753

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Penn State University

16. Grabarek, Patricia Ewa. PERSONALITY TYPOLOGIES AS PREDICTORS OF EFFECTIVE PERFORMANCE IN CUSTOMER SERVICE JOBS.

Degree: PhD, Psychology, 2011, Penn State University

Customer service jobs are deserving of special research attention due to their prevalence and importance in today’s economy (e.g. Frei & McDaniel, 1998). Employee performance… (more)

Subjects/Keywords: customer service; performance; personality

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APA (6th Edition):

Grabarek, P. E. (2011). PERSONALITY TYPOLOGIES AS PREDICTORS OF EFFECTIVE PERFORMANCE IN CUSTOMER SERVICE JOBS. (Doctoral Dissertation). Penn State University. Retrieved from https://etda.libraries.psu.edu/catalog/12501

Chicago Manual of Style (16th Edition):

Grabarek, Patricia Ewa. “PERSONALITY TYPOLOGIES AS PREDICTORS OF EFFECTIVE PERFORMANCE IN CUSTOMER SERVICE JOBS.” 2011. Doctoral Dissertation, Penn State University. Accessed October 22, 2019. https://etda.libraries.psu.edu/catalog/12501.

MLA Handbook (7th Edition):

Grabarek, Patricia Ewa. “PERSONALITY TYPOLOGIES AS PREDICTORS OF EFFECTIVE PERFORMANCE IN CUSTOMER SERVICE JOBS.” 2011. Web. 22 Oct 2019.

Vancouver:

Grabarek PE. PERSONALITY TYPOLOGIES AS PREDICTORS OF EFFECTIVE PERFORMANCE IN CUSTOMER SERVICE JOBS. [Internet] [Doctoral dissertation]. Penn State University; 2011. [cited 2019 Oct 22]. Available from: https://etda.libraries.psu.edu/catalog/12501.

Council of Science Editors:

Grabarek PE. PERSONALITY TYPOLOGIES AS PREDICTORS OF EFFECTIVE PERFORMANCE IN CUSTOMER SERVICE JOBS. [Doctoral Dissertation]. Penn State University; 2011. Available from: https://etda.libraries.psu.edu/catalog/12501

17. Younas, Arshad. The Impact of Service Recovery on Customer Loyalty (Case company: Swedbank).

Degree: Business and Economic Studies, 2012, University of Gävle

   Abstract  Purpose - Purpose of given study is to analyse the impact of service recovery measures on customer loyalty by considering a Case company… (more)

Subjects/Keywords: Service Recovery; Customer Loyalty; Swedbank

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Younas, A. (2012). The Impact of Service Recovery on Customer Loyalty (Case company: Swedbank). (Thesis). University of Gävle. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-12491

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Younas, Arshad. “The Impact of Service Recovery on Customer Loyalty (Case company: Swedbank).” 2012. Thesis, University of Gävle. Accessed October 22, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-12491.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Younas, Arshad. “The Impact of Service Recovery on Customer Loyalty (Case company: Swedbank).” 2012. Web. 22 Oct 2019.

Vancouver:

Younas A. The Impact of Service Recovery on Customer Loyalty (Case company: Swedbank). [Internet] [Thesis]. University of Gävle; 2012. [cited 2019 Oct 22]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-12491.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Younas A. The Impact of Service Recovery on Customer Loyalty (Case company: Swedbank). [Thesis]. University of Gävle; 2012. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-12491

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

18. Rana, Abu Noman Sohel. Technological implementation and online banking have increased customer service, satisfaction but reduced costs in the Banking sector of Bangladesh.

Degree: 2013, , School of Management

The study has discussed a broad issue regarding technology driven banking. In addition, it has focused whether technology driven banking have increased customer service,… (more)

Subjects/Keywords: Online banking; customer service

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Rana, A. N. S. (2013). Technological implementation and online banking have increased customer service, satisfaction but reduced costs in the Banking sector of Bangladesh. (Thesis). , School of Management. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3405

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Rana, Abu Noman Sohel. “Technological implementation and online banking have increased customer service, satisfaction but reduced costs in the Banking sector of Bangladesh.” 2013. Thesis, , School of Management. Accessed October 22, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3405.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Rana, Abu Noman Sohel. “Technological implementation and online banking have increased customer service, satisfaction but reduced costs in the Banking sector of Bangladesh.” 2013. Web. 22 Oct 2019.

Vancouver:

Rana ANS. Technological implementation and online banking have increased customer service, satisfaction but reduced costs in the Banking sector of Bangladesh. [Internet] [Thesis]. , School of Management; 2013. [cited 2019 Oct 22]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3405.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Rana ANS. Technological implementation and online banking have increased customer service, satisfaction but reduced costs in the Banking sector of Bangladesh. [Thesis]. , School of Management; 2013. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3405

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

19. Bebli, Richard Selassie. The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana.

Degree: 2012, , School of Management

The development of information and communication technology (ICT) in Sub-Saharan Africa over the last two decades is drastically altering the way business is done… (more)

Subjects/Keywords: Service quality and customer satisfaction.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Bebli, R. S. (2012). The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana. (Thesis). , School of Management. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5984

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Bebli, Richard Selassie. “The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana.” 2012. Thesis, , School of Management. Accessed October 22, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5984.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Bebli, Richard Selassie. “The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana.” 2012. Web. 22 Oct 2019.

Vancouver:

Bebli RS. The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana. [Internet] [Thesis]. , School of Management; 2012. [cited 2019 Oct 22]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5984.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Bebli RS. The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana. [Thesis]. , School of Management; 2012. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5984

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

20. Fetterhof, Georgina. Using Historical Date to Predict Future Service.

Degree: 2018, Ferris State University

 Analysis of historical data can help predict volume and placement of service calls which in turn can help define labor resource need. This predictive data… (more)

Subjects/Keywords: Customer service.; Data prediction.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Fetterhof, G. (2018). Using Historical Date to Predict Future Service. (Thesis). Ferris State University. Retrieved from http://hdl.handle.net/2323/6374

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Fetterhof, Georgina. “Using Historical Date to Predict Future Service.” 2018. Thesis, Ferris State University. Accessed October 22, 2019. http://hdl.handle.net/2323/6374.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Fetterhof, Georgina. “Using Historical Date to Predict Future Service.” 2018. Web. 22 Oct 2019.

Vancouver:

Fetterhof G. Using Historical Date to Predict Future Service. [Internet] [Thesis]. Ferris State University; 2018. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/2323/6374.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Fetterhof G. Using Historical Date to Predict Future Service. [Thesis]. Ferris State University; 2018. Available from: http://hdl.handle.net/2323/6374

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

21. Smit, Ludolf Ivan. An investigative study on the impact of staff turnover on the level of service provided to customers.

Degree: 2014, University of Johannesburg

M.B.A.

This study focuses on the impact of staff turnover on the level of service provided to customers. Understanding your customers' service requirements and .meeting… (more)

Subjects/Keywords: Labor turnover; Customer service

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APA (6th Edition):

Smit, L. I. (2014). An investigative study on the impact of staff turnover on the level of service provided to customers. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/9006

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Smit, Ludolf Ivan. “An investigative study on the impact of staff turnover on the level of service provided to customers.” 2014. Thesis, University of Johannesburg. Accessed October 22, 2019. http://hdl.handle.net/10210/9006.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Smit, Ludolf Ivan. “An investigative study on the impact of staff turnover on the level of service provided to customers.” 2014. Web. 22 Oct 2019.

Vancouver:

Smit LI. An investigative study on the impact of staff turnover on the level of service provided to customers. [Internet] [Thesis]. University of Johannesburg; 2014. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10210/9006.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Smit LI. An investigative study on the impact of staff turnover on the level of service provided to customers. [Thesis]. University of Johannesburg; 2014. Available from: http://hdl.handle.net/10210/9006

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Rochester Institute of Technology

22. Nabar, Ram. An Analysis of customer service orientation in a New York State QSR chain: A Case study.

Degree: School of Food, Hotel and Tourism Management (CAST), 1997, Rochester Institute of Technology

 This is a case study about a fast food company whose aggressive growth in the past has left it vulnerable and unable to cope with… (more)

Subjects/Keywords: Customer service

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Nabar, R. (1997). An Analysis of customer service orientation in a New York State QSR chain: A Case study. (Thesis). Rochester Institute of Technology. Retrieved from https://scholarworks.rit.edu/theses/7406

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Nabar, Ram. “An Analysis of customer service orientation in a New York State QSR chain: A Case study.” 1997. Thesis, Rochester Institute of Technology. Accessed October 22, 2019. https://scholarworks.rit.edu/theses/7406.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Nabar, Ram. “An Analysis of customer service orientation in a New York State QSR chain: A Case study.” 1997. Web. 22 Oct 2019.

Vancouver:

Nabar R. An Analysis of customer service orientation in a New York State QSR chain: A Case study. [Internet] [Thesis]. Rochester Institute of Technology; 1997. [cited 2019 Oct 22]. Available from: https://scholarworks.rit.edu/theses/7406.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Nabar R. An Analysis of customer service orientation in a New York State QSR chain: A Case study. [Thesis]. Rochester Institute of Technology; 1997. Available from: https://scholarworks.rit.edu/theses/7406

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

23. Tran, Thi Mai Phuong. Customer Satisfaction and its Importance to Market-Leader Strategies; case: Vietnam Airlines, German branch .

Degree: 2013, Theseus

 The aim of this dissertation is to discover the importance of customer satisfaction to the market-leader strategies of Vietnam Airlines and simultaneously to measure customer(more)

Subjects/Keywords: air-service; marketing; customer satisfaction

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APA (6th Edition):

Tran, T. M. P. (2013). Customer Satisfaction and its Importance to Market-Leader Strategies; case: Vietnam Airlines, German branch . (Thesis). Theseus. Retrieved from http://www.theseus.fi/handle/10024/55912

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Tran, Thi Mai Phuong. “Customer Satisfaction and its Importance to Market-Leader Strategies; case: Vietnam Airlines, German branch .” 2013. Thesis, Theseus. Accessed October 22, 2019. http://www.theseus.fi/handle/10024/55912.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Tran, Thi Mai Phuong. “Customer Satisfaction and its Importance to Market-Leader Strategies; case: Vietnam Airlines, German branch .” 2013. Web. 22 Oct 2019.

Vancouver:

Tran TMP. Customer Satisfaction and its Importance to Market-Leader Strategies; case: Vietnam Airlines, German branch . [Internet] [Thesis]. Theseus; 2013. [cited 2019 Oct 22]. Available from: http://www.theseus.fi/handle/10024/55912.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Tran TMP. Customer Satisfaction and its Importance to Market-Leader Strategies; case: Vietnam Airlines, German branch . [Thesis]. Theseus; 2013. Available from: http://www.theseus.fi/handle/10024/55912

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Cranfield University

24. Gkekas, Konstantinos. A unified modelling system for service representation.

Degree: PhD, 2012, Cranfield University

 This PHD project aims to develop a service design system which has a customer-centric view and delivers a balance between profit and value for both… (more)

Subjects/Keywords: 620; Service Design; Service Engineering; Customer Value

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Gkekas, K. (2012). A unified modelling system for service representation. (Doctoral Dissertation). Cranfield University. Retrieved from http://dspace.lib.cranfield.ac.uk/handle/1826/7936 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.572001

Chicago Manual of Style (16th Edition):

Gkekas, Konstantinos. “A unified modelling system for service representation.” 2012. Doctoral Dissertation, Cranfield University. Accessed October 22, 2019. http://dspace.lib.cranfield.ac.uk/handle/1826/7936 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.572001.

MLA Handbook (7th Edition):

Gkekas, Konstantinos. “A unified modelling system for service representation.” 2012. Web. 22 Oct 2019.

Vancouver:

Gkekas K. A unified modelling system for service representation. [Internet] [Doctoral dissertation]. Cranfield University; 2012. [cited 2019 Oct 22]. Available from: http://dspace.lib.cranfield.ac.uk/handle/1826/7936 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.572001.

Council of Science Editors:

Gkekas K. A unified modelling system for service representation. [Doctoral Dissertation]. Cranfield University; 2012. Available from: http://dspace.lib.cranfield.ac.uk/handle/1826/7936 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.572001


Cranfield University

25. Gkekas, Konstantinos. A unified modelling system for service representation.

Degree: PhD, 2012, Cranfield University

 This PHD project aims to develop a service design system which has a customer-centric view and delivers a balance between profit and value for both… (more)

Subjects/Keywords: Service Design; Service Engineering; Customer Value

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Gkekas, K. (2012). A unified modelling system for service representation. (Doctoral Dissertation). Cranfield University. Retrieved from http://dspace.lib.cranfield.ac.uk/handle/1826/7936

Chicago Manual of Style (16th Edition):

Gkekas, Konstantinos. “A unified modelling system for service representation.” 2012. Doctoral Dissertation, Cranfield University. Accessed October 22, 2019. http://dspace.lib.cranfield.ac.uk/handle/1826/7936.

MLA Handbook (7th Edition):

Gkekas, Konstantinos. “A unified modelling system for service representation.” 2012. Web. 22 Oct 2019.

Vancouver:

Gkekas K. A unified modelling system for service representation. [Internet] [Doctoral dissertation]. Cranfield University; 2012. [cited 2019 Oct 22]. Available from: http://dspace.lib.cranfield.ac.uk/handle/1826/7936.

Council of Science Editors:

Gkekas K. A unified modelling system for service representation. [Doctoral Dissertation]. Cranfield University; 2012. Available from: http://dspace.lib.cranfield.ac.uk/handle/1826/7936


University of Western Australia

26. Seow, Bee Leng. The antecedents and consequences of service employees' customer service self-efficacy (CSSE): an empirical study.

Degree: PhD, 2013, University of Western Australia

[Truncated abstract] What effect does the service marketing mix have on service employees' customer service self-efficacy (CSSE)? Specifically, the effect the resources directed at service(more)

Subjects/Keywords: Self-efficacy; Customer service; Service employees

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Seow, B. L. (2013). The antecedents and consequences of service employees' customer service self-efficacy (CSSE): an empirical study. (Doctoral Dissertation). University of Western Australia. Retrieved from http://repository.uwa.edu.au:80/R/?func=dbin-jump-full&object_id=34166&local_base=GEN01-INS01

Chicago Manual of Style (16th Edition):

Seow, Bee Leng. “The antecedents and consequences of service employees' customer service self-efficacy (CSSE): an empirical study.” 2013. Doctoral Dissertation, University of Western Australia. Accessed October 22, 2019. http://repository.uwa.edu.au:80/R/?func=dbin-jump-full&object_id=34166&local_base=GEN01-INS01.

MLA Handbook (7th Edition):

Seow, Bee Leng. “The antecedents and consequences of service employees' customer service self-efficacy (CSSE): an empirical study.” 2013. Web. 22 Oct 2019.

Vancouver:

Seow BL. The antecedents and consequences of service employees' customer service self-efficacy (CSSE): an empirical study. [Internet] [Doctoral dissertation]. University of Western Australia; 2013. [cited 2019 Oct 22]. Available from: http://repository.uwa.edu.au:80/R/?func=dbin-jump-full&object_id=34166&local_base=GEN01-INS01.

Council of Science Editors:

Seow BL. The antecedents and consequences of service employees' customer service self-efficacy (CSSE): an empirical study. [Doctoral Dissertation]. University of Western Australia; 2013. Available from: http://repository.uwa.edu.au:80/R/?func=dbin-jump-full&object_id=34166&local_base=GEN01-INS01


University of Houston

27. -8640-5003. Customer Service Orientation and Service Behavior.

Degree: Psychology, Department of, 2016, University of Houston

 Organizations that demonstrate concern for customers and are effective in meeting their needs promote greater loyalty from both internal and external constituents. I proposed and… (more)

Subjects/Keywords: Customer service; service behavior; extra-role performance

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

-8640-5003. (2016). Customer Service Orientation and Service Behavior. (Thesis). University of Houston. Retrieved from http://hdl.handle.net/10657/1715

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

-8640-5003. “Customer Service Orientation and Service Behavior.” 2016. Thesis, University of Houston. Accessed October 22, 2019. http://hdl.handle.net/10657/1715.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

-8640-5003. “Customer Service Orientation and Service Behavior.” 2016. Web. 22 Oct 2019.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Vancouver:

-8640-5003. Customer Service Orientation and Service Behavior. [Internet] [Thesis]. University of Houston; 2016. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10657/1715.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

-8640-5003. Customer Service Orientation and Service Behavior. [Thesis]. University of Houston; 2016. Available from: http://hdl.handle.net/10657/1715

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete
Not specified: Masters Thesis or Doctoral Dissertation


Mississippi State University

28. Vivekanandan, Sivas. A study of electronic service quality on fitness firms: A customer perspective.

Degree: MS, Kinesiology, 2015, Mississippi State University

  Electronic service quality (ESQ) and customer orientation (CO) have become key tools to succeed in the competitive marketplace. Thus, the purpose of this research… (more)

Subjects/Keywords: customer perspective; service quality; electronic service quality

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Vivekanandan, S. (2015). A study of electronic service quality on fitness firms: A customer perspective. (Masters Thesis). Mississippi State University. Retrieved from http://sun.library.msstate.edu/ETD-db/theses/available/etd-05142015-162451/ ;

Chicago Manual of Style (16th Edition):

Vivekanandan, Sivas. “A study of electronic service quality on fitness firms: A customer perspective.” 2015. Masters Thesis, Mississippi State University. Accessed October 22, 2019. http://sun.library.msstate.edu/ETD-db/theses/available/etd-05142015-162451/ ;.

MLA Handbook (7th Edition):

Vivekanandan, Sivas. “A study of electronic service quality on fitness firms: A customer perspective.” 2015. Web. 22 Oct 2019.

Vancouver:

Vivekanandan S. A study of electronic service quality on fitness firms: A customer perspective. [Internet] [Masters thesis]. Mississippi State University; 2015. [cited 2019 Oct 22]. Available from: http://sun.library.msstate.edu/ETD-db/theses/available/etd-05142015-162451/ ;.

Council of Science Editors:

Vivekanandan S. A study of electronic service quality on fitness firms: A customer perspective. [Masters Thesis]. Mississippi State University; 2015. Available from: http://sun.library.msstate.edu/ETD-db/theses/available/etd-05142015-162451/ ;


NSYSU

29. Lu, Ju-Chiung. A Research of Key Factors In Customer Loyalty-PCB layout Industry.

Degree: Master, EMBA, 2013, NSYSU

 Along with the advance of era of scientific technology, Product unceasing weeding through the old to bring forth the new, How to emerge in numerous… (more)

Subjects/Keywords: customer loyalty; strategic alliance; service quality; customer value; customer satisfaction

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Lu, J. (2013). A Research of Key Factors In Customer Loyalty-PCB layout Industry. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0623113-102818

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lu, Ju-Chiung. “A Research of Key Factors In Customer Loyalty-PCB layout Industry.” 2013. Thesis, NSYSU. Accessed October 22, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0623113-102818.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lu, Ju-Chiung. “A Research of Key Factors In Customer Loyalty-PCB layout Industry.” 2013. Web. 22 Oct 2019.

Vancouver:

Lu J. A Research of Key Factors In Customer Loyalty-PCB layout Industry. [Internet] [Thesis]. NSYSU; 2013. [cited 2019 Oct 22]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0623113-102818.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lu J. A Research of Key Factors In Customer Loyalty-PCB layout Industry. [Thesis]. NSYSU; 2013. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0623113-102818

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

30. Chuang, Kuo-yuan. A study on the relationship among service quality ,the customer relationship management ,customer satisfaction and customer loyalty.

Degree: Master, Institute of Health Care Management, 2012, NSYSU

 The environment of the health care industry resulting in a considerable change in recent years by the NHI system uncertainty, rising health care costs, intra-industry… (more)

Subjects/Keywords: Customer loyalty; Customer satisfaction; Customer relationship management; Service quality; Health check

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Chuang, K. (2012). A study on the relationship among service quality ,the customer relationship management ,customer satisfaction and customer loyalty. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0620112-082145

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Chuang, Kuo-yuan. “A study on the relationship among service quality ,the customer relationship management ,customer satisfaction and customer loyalty.” 2012. Thesis, NSYSU. Accessed October 22, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0620112-082145.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Chuang, Kuo-yuan. “A study on the relationship among service quality ,the customer relationship management ,customer satisfaction and customer loyalty.” 2012. Web. 22 Oct 2019.

Vancouver:

Chuang K. A study on the relationship among service quality ,the customer relationship management ,customer satisfaction and customer loyalty. [Internet] [Thesis]. NSYSU; 2012. [cited 2019 Oct 22]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0620112-082145.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Chuang K. A study on the relationship among service quality ,the customer relationship management ,customer satisfaction and customer loyalty. [Thesis]. NSYSU; 2012. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0620112-082145

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

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