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You searched for subject:(Customer service quality). Showing records 1 – 30 of 385 total matches.

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1. ODUJOBI, Oladayo. Service Quality Relevance in Nigeria : Evidence from Zain Mobile.

Degree: 2011, , School of Management

Customer satisfaction is an increasing challenge for telecommunication companies. In the last few years, the mobile telecom market has witnessed a substantial growth and… (more)

Subjects/Keywords: Customer Service; SERVQUAL; service Quality

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

ODUJOBI, O. (2011). Service Quality Relevance in Nigeria : Evidence from Zain Mobile. (Thesis). , School of Management. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3851

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

ODUJOBI, Oladayo. “Service Quality Relevance in Nigeria : Evidence from Zain Mobile.” 2011. Thesis, , School of Management. Accessed December 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3851.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

ODUJOBI, Oladayo. “Service Quality Relevance in Nigeria : Evidence from Zain Mobile.” 2011. Web. 14 Dec 2019.

Vancouver:

ODUJOBI O. Service Quality Relevance in Nigeria : Evidence from Zain Mobile. [Internet] [Thesis]. , School of Management; 2011. [cited 2019 Dec 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3851.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

ODUJOBI O. Service Quality Relevance in Nigeria : Evidence from Zain Mobile. [Thesis]. , School of Management; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3851

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

2. shareef, Haidar. Identification of performance gaps in service interactions that influence customer satisfaction.

Degree: 2014, , Department of Industrial Economics

This thesis project is aimed to investigate how gaps in the form of mistakes and flaws can be identified and minimized during customer service(more)

Subjects/Keywords: Customer Service; Customer Satisfaction; Service Strategy; Service Concept; Customer Experience; Service Quality; Service Quality Gaps

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

shareef, H. (2014). Identification of performance gaps in service interactions that influence customer satisfaction. (Thesis). , Department of Industrial Economics. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1975

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

shareef, Haidar. “Identification of performance gaps in service interactions that influence customer satisfaction.” 2014. Thesis, , Department of Industrial Economics. Accessed December 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1975.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

shareef, Haidar. “Identification of performance gaps in service interactions that influence customer satisfaction.” 2014. Web. 14 Dec 2019.

Vancouver:

shareef H. Identification of performance gaps in service interactions that influence customer satisfaction. [Internet] [Thesis]. , Department of Industrial Economics; 2014. [cited 2019 Dec 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1975.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

shareef H. Identification of performance gaps in service interactions that influence customer satisfaction. [Thesis]. , Department of Industrial Economics; 2014. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1975

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Mississippi State University

3. Vivekanandan, Sivas. A study of electronic service quality on fitness firms: A customer perspective.

Degree: MS, Kinesiology, 2015, Mississippi State University

  Electronic service quality (ESQ) and customer orientation (CO) have become key tools to succeed in the competitive marketplace. Thus, the purpose of this research… (more)

Subjects/Keywords: customer perspective; service quality; electronic service quality

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Vivekanandan, S. (2015). A study of electronic service quality on fitness firms: A customer perspective. (Masters Thesis). Mississippi State University. Retrieved from http://sun.library.msstate.edu/ETD-db/theses/available/etd-05142015-162451/ ;

Chicago Manual of Style (16th Edition):

Vivekanandan, Sivas. “A study of electronic service quality on fitness firms: A customer perspective.” 2015. Masters Thesis, Mississippi State University. Accessed December 14, 2019. http://sun.library.msstate.edu/ETD-db/theses/available/etd-05142015-162451/ ;.

MLA Handbook (7th Edition):

Vivekanandan, Sivas. “A study of electronic service quality on fitness firms: A customer perspective.” 2015. Web. 14 Dec 2019.

Vancouver:

Vivekanandan S. A study of electronic service quality on fitness firms: A customer perspective. [Internet] [Masters thesis]. Mississippi State University; 2015. [cited 2019 Dec 14]. Available from: http://sun.library.msstate.edu/ETD-db/theses/available/etd-05142015-162451/ ;.

Council of Science Editors:

Vivekanandan S. A study of electronic service quality on fitness firms: A customer perspective. [Masters Thesis]. Mississippi State University; 2015. Available from: http://sun.library.msstate.edu/ETD-db/theses/available/etd-05142015-162451/ ;

4. Emori, Lebo. The Role Of Service Quality In Shaping Consumer Behaviour And It's Impact On Customer Base On Businesses.

Degree: 2010, , School of Management

  This study aims to investigate the effect of service quality in shaping consumer behavior and the impact on the customer base of businesses from… (more)

Subjects/Keywords: service; quality; service quality; customer; customer service; banking; SERVQUAL; SERVPERF

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Emori, L. (2010). The Role Of Service Quality In Shaping Consumer Behaviour And It's Impact On Customer Base On Businesses. (Thesis). , School of Management. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5637

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Emori, Lebo. “The Role Of Service Quality In Shaping Consumer Behaviour And It's Impact On Customer Base On Businesses.” 2010. Thesis, , School of Management. Accessed December 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5637.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Emori, Lebo. “The Role Of Service Quality In Shaping Consumer Behaviour And It's Impact On Customer Base On Businesses.” 2010. Web. 14 Dec 2019.

Vancouver:

Emori L. The Role Of Service Quality In Shaping Consumer Behaviour And It's Impact On Customer Base On Businesses. [Internet] [Thesis]. , School of Management; 2010. [cited 2019 Dec 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5637.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Emori L. The Role Of Service Quality In Shaping Consumer Behaviour And It's Impact On Customer Base On Businesses. [Thesis]. , School of Management; 2010. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5637

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

5. Bebli, Richard Selassie. The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana.

Degree: 2012, , School of Management

The development of information and communication technology (ICT) in Sub-Saharan Africa over the last two decades is drastically altering the way business is done… (more)

Subjects/Keywords: Service quality and customer satisfaction.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Bebli, R. S. (2012). The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana. (Thesis). , School of Management. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5984

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Bebli, Richard Selassie. “The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana.” 2012. Thesis, , School of Management. Accessed December 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5984.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Bebli, Richard Selassie. “The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana.” 2012. Web. 14 Dec 2019.

Vancouver:

Bebli RS. The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana. [Internet] [Thesis]. , School of Management; 2012. [cited 2019 Dec 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5984.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Bebli RS. The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana. [Thesis]. , School of Management; 2012. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5984

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Addis Ababa University

6. Beliyu, Girma. Quality of Service Delivery and its Impact on Customer Satisfaction in Four Selected Commercial Banks of Addis Ababa .

Degree: 2013, Addis Ababa University

 The aim of this study was to assess quality of service delivery and its impact on customer satisfaction. It described the relationship between service quality(more)

Subjects/Keywords: Service quality; Customer satisfaction

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Beliyu, G. (2013). Quality of Service Delivery and its Impact on Customer Satisfaction in Four Selected Commercial Banks of Addis Ababa . (Thesis). Addis Ababa University. Retrieved from http://etd.aau.edu.et/dspace/handle/123456789/2341

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Beliyu, Girma. “Quality of Service Delivery and its Impact on Customer Satisfaction in Four Selected Commercial Banks of Addis Ababa .” 2013. Thesis, Addis Ababa University. Accessed December 14, 2019. http://etd.aau.edu.et/dspace/handle/123456789/2341.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Beliyu, Girma. “Quality of Service Delivery and its Impact on Customer Satisfaction in Four Selected Commercial Banks of Addis Ababa .” 2013. Web. 14 Dec 2019.

Vancouver:

Beliyu G. Quality of Service Delivery and its Impact on Customer Satisfaction in Four Selected Commercial Banks of Addis Ababa . [Internet] [Thesis]. Addis Ababa University; 2013. [cited 2019 Dec 14]. Available from: http://etd.aau.edu.et/dspace/handle/123456789/2341.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Beliyu G. Quality of Service Delivery and its Impact on Customer Satisfaction in Four Selected Commercial Banks of Addis Ababa . [Thesis]. Addis Ababa University; 2013. Available from: http://etd.aau.edu.et/dspace/handle/123456789/2341

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Addis Ababa University

7. Mesfin, Andargie. Foreign Customer Satisfaction in Ethiopian Five Star Hotels, Sheraton Addis, Hilton and Intercontinental Hotels .

Degree: 2013, Addis Ababa University

 The aim of this study is to determine the level of satisfaction of foreign customers on the service quality provided by five star hotels (Sheraton… (more)

Subjects/Keywords: Customer Satisfaction; service quality

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Mesfin, A. (2013). Foreign Customer Satisfaction in Ethiopian Five Star Hotels, Sheraton Addis, Hilton and Intercontinental Hotels . (Thesis). Addis Ababa University. Retrieved from http://etd.aau.edu.et/dspace/handle/123456789/5574

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Mesfin, Andargie. “Foreign Customer Satisfaction in Ethiopian Five Star Hotels, Sheraton Addis, Hilton and Intercontinental Hotels .” 2013. Thesis, Addis Ababa University. Accessed December 14, 2019. http://etd.aau.edu.et/dspace/handle/123456789/5574.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Mesfin, Andargie. “Foreign Customer Satisfaction in Ethiopian Five Star Hotels, Sheraton Addis, Hilton and Intercontinental Hotels .” 2013. Web. 14 Dec 2019.

Vancouver:

Mesfin A. Foreign Customer Satisfaction in Ethiopian Five Star Hotels, Sheraton Addis, Hilton and Intercontinental Hotels . [Internet] [Thesis]. Addis Ababa University; 2013. [cited 2019 Dec 14]. Available from: http://etd.aau.edu.et/dspace/handle/123456789/5574.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mesfin A. Foreign Customer Satisfaction in Ethiopian Five Star Hotels, Sheraton Addis, Hilton and Intercontinental Hotels . [Thesis]. Addis Ababa University; 2013. Available from: http://etd.aau.edu.et/dspace/handle/123456789/5574

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Nairobi

8. Daniel, Winnie S. Effects of Service Quality on Customer Retention Among Commercial Banks in Kenya .

Degree: 2016, University of Nairobi

 The purpose of this study was to examine the effect of service quality on customer retention among commercial banks in Kenya. The study was guided… (more)

Subjects/Keywords: Service Quality on Customer Retention

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Daniel, W. S. (2016). Effects of Service Quality on Customer Retention Among Commercial Banks in Kenya . (Thesis). University of Nairobi. Retrieved from http://hdl.handle.net/11295/100200

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Daniel, Winnie S. “Effects of Service Quality on Customer Retention Among Commercial Banks in Kenya .” 2016. Thesis, University of Nairobi. Accessed December 14, 2019. http://hdl.handle.net/11295/100200.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Daniel, Winnie S. “Effects of Service Quality on Customer Retention Among Commercial Banks in Kenya .” 2016. Web. 14 Dec 2019.

Vancouver:

Daniel WS. Effects of Service Quality on Customer Retention Among Commercial Banks in Kenya . [Internet] [Thesis]. University of Nairobi; 2016. [cited 2019 Dec 14]. Available from: http://hdl.handle.net/11295/100200.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Daniel WS. Effects of Service Quality on Customer Retention Among Commercial Banks in Kenya . [Thesis]. University of Nairobi; 2016. Available from: http://hdl.handle.net/11295/100200

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Nairobi

9. Jama'a, Aliisse. Service quality and customer satisfaction: the case of safaricom m-pesa services .

Degree: 2015, University of Nairobi

 The concept of quality, efficiency, productivity, growth and survival pose a great challenge for the survival and growth of all corporate bodies. There is need… (more)

Subjects/Keywords: Service quality and customer satisfaction

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Jama'a, A. (2015). Service quality and customer satisfaction: the case of safaricom m-pesa services . (Thesis). University of Nairobi. Retrieved from http://hdl.handle.net/11295/94753

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Jama'a, Aliisse. “Service quality and customer satisfaction: the case of safaricom m-pesa services .” 2015. Thesis, University of Nairobi. Accessed December 14, 2019. http://hdl.handle.net/11295/94753.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Jama'a, Aliisse. “Service quality and customer satisfaction: the case of safaricom m-pesa services .” 2015. Web. 14 Dec 2019.

Vancouver:

Jama'a A. Service quality and customer satisfaction: the case of safaricom m-pesa services . [Internet] [Thesis]. University of Nairobi; 2015. [cited 2019 Dec 14]. Available from: http://hdl.handle.net/11295/94753.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Jama'a A. Service quality and customer satisfaction: the case of safaricom m-pesa services . [Thesis]. University of Nairobi; 2015. Available from: http://hdl.handle.net/11295/94753

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Pretoria

10. Gothan, Alida Johanna. A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores.

Degree: Consumer Science, 2009, University of Pretoria

 This research investigated the service offering in appliance sales departments of prominent retail stores in an emerging economy to ultimately indicate whether stores‟ customer service,… (more)

Subjects/Keywords: Retail stores; Customer service; Customer quality; UCTD

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Gothan, A. (2009). A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores. (Doctoral Dissertation). University of Pretoria. Retrieved from http://hdl.handle.net/2263/29432

Chicago Manual of Style (16th Edition):

Gothan, Alida. “A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores.” 2009. Doctoral Dissertation, University of Pretoria. Accessed December 14, 2019. http://hdl.handle.net/2263/29432.

MLA Handbook (7th Edition):

Gothan, Alida. “A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores.” 2009. Web. 14 Dec 2019.

Vancouver:

Gothan A. A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores. [Internet] [Doctoral dissertation]. University of Pretoria; 2009. [cited 2019 Dec 14]. Available from: http://hdl.handle.net/2263/29432.

Council of Science Editors:

Gothan A. A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores. [Doctoral Dissertation]. University of Pretoria; 2009. Available from: http://hdl.handle.net/2263/29432


NSYSU

11. Tsai, Cheng-Hsien. A Study on Relationships among Service Quality, Customer Satisfaction and Customer Loyalty-The Post Exchange of Marine Corps School.

Degree: Master, EMPP, 2012, NSYSU

 The purpose of this paper is to explore the consumers at Republic of China Marine Corps School Military 534 Camp Station and the relationship between… (more)

Subjects/Keywords: service quality; customer loyalty; customer satisfaction

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Tsai, C. (2012). A Study on Relationships among Service Quality, Customer Satisfaction and Customer Loyalty-The Post Exchange of Marine Corps School. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0813112-160703

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Tsai, Cheng-Hsien. “A Study on Relationships among Service Quality, Customer Satisfaction and Customer Loyalty-The Post Exchange of Marine Corps School.” 2012. Thesis, NSYSU. Accessed December 14, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0813112-160703.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Tsai, Cheng-Hsien. “A Study on Relationships among Service Quality, Customer Satisfaction and Customer Loyalty-The Post Exchange of Marine Corps School.” 2012. Web. 14 Dec 2019.

Vancouver:

Tsai C. A Study on Relationships among Service Quality, Customer Satisfaction and Customer Loyalty-The Post Exchange of Marine Corps School. [Internet] [Thesis]. NSYSU; 2012. [cited 2019 Dec 14]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0813112-160703.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Tsai C. A Study on Relationships among Service Quality, Customer Satisfaction and Customer Loyalty-The Post Exchange of Marine Corps School. [Thesis]. NSYSU; 2012. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0813112-160703

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Pretoria

12. [No author]. A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores .

Degree: 2009, University of Pretoria

 This research investigated the service offering in appliance sales departments of prominent retail stores in an emerging economy to ultimately indicate whether stores‟ customer service,… (more)

Subjects/Keywords: Retail stores; Customer service; Customer quality; UCTD

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2009). A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores . (Doctoral Dissertation). University of Pretoria. Retrieved from http://upetd.up.ac.za/thesis/available/etd-11122009-165630/

Chicago Manual of Style (16th Edition):

author], [No. “A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores .” 2009. Doctoral Dissertation, University of Pretoria. Accessed December 14, 2019. http://upetd.up.ac.za/thesis/available/etd-11122009-165630/.

MLA Handbook (7th Edition):

author], [No. “A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores .” 2009. Web. 14 Dec 2019.

Vancouver:

author] [. A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores . [Internet] [Doctoral dissertation]. University of Pretoria; 2009. [cited 2019 Dec 14]. Available from: http://upetd.up.ac.za/thesis/available/etd-11122009-165630/.

Council of Science Editors:

author] [. A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores . [Doctoral Dissertation]. University of Pretoria; 2009. Available from: http://upetd.up.ac.za/thesis/available/etd-11122009-165630/


NSYSU

13. Chung, Ching Ying. Customer satisfaction, complain, Loyalty, and Churn of Mobile user.

Degree: Master, Business Management, 2016, NSYSU

 According to the statistics report of NCC, analysis revenue, user penetration, and ARPU, the mobile user become major customer for communication service provider (CSP). The… (more)

Subjects/Keywords: churn; customer satisfaction; customer loyalty; service quality; customer perceiption; mobile service

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Chung, C. Y. (2016). Customer satisfaction, complain, Loyalty, and Churn of Mobile user. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-1123116-042250

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Chung, Ching Ying. “Customer satisfaction, complain, Loyalty, and Churn of Mobile user.” 2016. Thesis, NSYSU. Accessed December 14, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-1123116-042250.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Chung, Ching Ying. “Customer satisfaction, complain, Loyalty, and Churn of Mobile user.” 2016. Web. 14 Dec 2019.

Vancouver:

Chung CY. Customer satisfaction, complain, Loyalty, and Churn of Mobile user. [Internet] [Thesis]. NSYSU; 2016. [cited 2019 Dec 14]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-1123116-042250.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Chung CY. Customer satisfaction, complain, Loyalty, and Churn of Mobile user. [Thesis]. NSYSU; 2016. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-1123116-042250

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

14. Lam Tran, Ngoc. Study of Customersâ Service Quality Management: A Case from Hanoi, Vietnam.

Degree: Master, Master of Business Administration Program in International Business, 2015, NSYSU

 The hospitality industry has seen a tremendous change for recent decades and hospitality business becomes an integral part of the human life. Therefore, due to… (more)

Subjects/Keywords: Customer expected service quality; SERVQUAL measurement; Customer perceived service quality; customer satisfaction; Hanoi Old Quarter; Service Quality; Service

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Lam Tran, N. (2015). Study of Customersâ Service Quality Management: A Case from Hanoi, Vietnam. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0401115-135043

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lam Tran, Ngoc. “Study of Customersâ Service Quality Management: A Case from Hanoi, Vietnam.” 2015. Thesis, NSYSU. Accessed December 14, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0401115-135043.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lam Tran, Ngoc. “Study of Customersâ Service Quality Management: A Case from Hanoi, Vietnam.” 2015. Web. 14 Dec 2019.

Vancouver:

Lam Tran N. Study of Customersâ Service Quality Management: A Case from Hanoi, Vietnam. [Internet] [Thesis]. NSYSU; 2015. [cited 2019 Dec 14]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0401115-135043.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lam Tran N. Study of Customersâ Service Quality Management: A Case from Hanoi, Vietnam. [Thesis]. NSYSU; 2015. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0401115-135043

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

15. Agbor, Jenet Manyi. The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå.

Degree: Umeå School of Business, 2011, Umeå University

  It is obvious that customers are important stakeholders in organizations and their satisfaction is a priority to management. Customer satisfaction has been a subject(more)

Subjects/Keywords: Customer satisfaction; Service quality; Service quality dimensions; SERVQUAL; Service ssectors

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APA (6th Edition):

Agbor, J. M. (2011). The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå. (Thesis). Umeå University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-48338

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Agbor, Jenet Manyi. “The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå.” 2011. Thesis, Umeå University. Accessed December 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-48338.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Agbor, Jenet Manyi. “The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå.” 2011. Web. 14 Dec 2019.

Vancouver:

Agbor JM. The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå. [Internet] [Thesis]. Umeå University; 2011. [cited 2019 Dec 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-48338.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Agbor JM. The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå. [Thesis]. Umeå University; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-48338

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

16. Lu, Ju-Chiung. A Research of Key Factors In Customer Loyalty-PCB layout Industry.

Degree: Master, EMBA, 2013, NSYSU

 Along with the advance of era of scientific technology, Product unceasing weeding through the old to bring forth the new, How to emerge in numerous… (more)

Subjects/Keywords: customer loyalty; strategic alliance; service quality; customer value; customer satisfaction

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APA (6th Edition):

Lu, J. (2013). A Research of Key Factors In Customer Loyalty-PCB layout Industry. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0623113-102818

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lu, Ju-Chiung. “A Research of Key Factors In Customer Loyalty-PCB layout Industry.” 2013. Thesis, NSYSU. Accessed December 14, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0623113-102818.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lu, Ju-Chiung. “A Research of Key Factors In Customer Loyalty-PCB layout Industry.” 2013. Web. 14 Dec 2019.

Vancouver:

Lu J. A Research of Key Factors In Customer Loyalty-PCB layout Industry. [Internet] [Thesis]. NSYSU; 2013. [cited 2019 Dec 14]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0623113-102818.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lu J. A Research of Key Factors In Customer Loyalty-PCB layout Industry. [Thesis]. NSYSU; 2013. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0623113-102818

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

17. Chuang, Kuo-yuan. A study on the relationship among service quality ,the customer relationship management ,customer satisfaction and customer loyalty.

Degree: Master, Institute of Health Care Management, 2012, NSYSU

 The environment of the health care industry resulting in a considerable change in recent years by the NHI system uncertainty, rising health care costs, intra-industry… (more)

Subjects/Keywords: Customer loyalty; Customer satisfaction; Customer relationship management; Service quality; Health check

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APA (6th Edition):

Chuang, K. (2012). A study on the relationship among service quality ,the customer relationship management ,customer satisfaction and customer loyalty. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0620112-082145

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Chuang, Kuo-yuan. “A study on the relationship among service quality ,the customer relationship management ,customer satisfaction and customer loyalty.” 2012. Thesis, NSYSU. Accessed December 14, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0620112-082145.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Chuang, Kuo-yuan. “A study on the relationship among service quality ,the customer relationship management ,customer satisfaction and customer loyalty.” 2012. Web. 14 Dec 2019.

Vancouver:

Chuang K. A study on the relationship among service quality ,the customer relationship management ,customer satisfaction and customer loyalty. [Internet] [Thesis]. NSYSU; 2012. [cited 2019 Dec 14]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0620112-082145.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Chuang K. A study on the relationship among service quality ,the customer relationship management ,customer satisfaction and customer loyalty. [Thesis]. NSYSU; 2012. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0620112-082145

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

18. Osei-Darko, William. Customer Care and Service Quality in Ghana Tax Agencies.

Degree: 2012, , School of Management

This study assessed the effectiveness of the application of the principles of service quality in tax administration. The methods and processes employed to carry… (more)

Subjects/Keywords: Customer care; Service Quality; Peceived Quality; Service quality construct

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APA (6th Edition):

Osei-Darko, W. (2012). Customer Care and Service Quality in Ghana Tax Agencies. (Thesis). , School of Management. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3720

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Osei-Darko, William. “Customer Care and Service Quality in Ghana Tax Agencies.” 2012. Thesis, , School of Management. Accessed December 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3720.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Osei-Darko, William. “Customer Care and Service Quality in Ghana Tax Agencies.” 2012. Web. 14 Dec 2019.

Vancouver:

Osei-Darko W. Customer Care and Service Quality in Ghana Tax Agencies. [Internet] [Thesis]. , School of Management; 2012. [cited 2019 Dec 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3720.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Osei-Darko W. Customer Care and Service Quality in Ghana Tax Agencies. [Thesis]. , School of Management; 2012. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3720

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

19. Liu, Tsung-te. Correlational Research Among Service Quality, Service Value, Customer Satisfaction and Customer Loyaltyï¼An Example of a Labor Physical and Health Examination Centre.

Degree: Master, EMBA, 2014, NSYSU

 The main purpose of this research is to confer the relations among service quality, service value and customer satisfaction, customer's loyalty of laborersâ physical and… (more)

Subjects/Keywords: Laborersâ physical examination; Customer loyalty; Customer satisfaction; Service value; Service quality

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APA (6th Edition):

Liu, T. (2014). Correlational Research Among Service Quality, Service Value, Customer Satisfaction and Customer Loyaltyï¼An Example of a Labor Physical and Health Examination Centre. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0525114-203125

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Liu, Tsung-te. “Correlational Research Among Service Quality, Service Value, Customer Satisfaction and Customer Loyaltyï¼An Example of a Labor Physical and Health Examination Centre.” 2014. Thesis, NSYSU. Accessed December 14, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0525114-203125.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Liu, Tsung-te. “Correlational Research Among Service Quality, Service Value, Customer Satisfaction and Customer Loyaltyï¼An Example of a Labor Physical and Health Examination Centre.” 2014. Web. 14 Dec 2019.

Vancouver:

Liu T. Correlational Research Among Service Quality, Service Value, Customer Satisfaction and Customer Loyaltyï¼An Example of a Labor Physical and Health Examination Centre. [Internet] [Thesis]. NSYSU; 2014. [cited 2019 Dec 14]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0525114-203125.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Liu T. Correlational Research Among Service Quality, Service Value, Customer Satisfaction and Customer Loyaltyï¼An Example of a Labor Physical and Health Examination Centre. [Thesis]. NSYSU; 2014. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0525114-203125

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

20. Lien, Pei-Ting. The Research on Mobile Phone Internet Service Quality, Customer Satisfaction and Customer LoyaltyâThe Case of 4G Subscribers of Chunghwa Telecom Co. Ltd in Kaohsiung City.

Degree: Master, Business Management, 2017, NSYSU

 In response to the global trends in telecommunication liberalization trend, Taiwan's Ministry of Transportation adopted three sequential stages push open the telecommunication market from which… (more)

Subjects/Keywords: 4G; Customer Satisfaction; Mobile Phone Internet Service; Customer Loyalty; Service Quality

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APA (6th Edition):

Lien, P. (2017). The Research on Mobile Phone Internet Service Quality, Customer Satisfaction and Customer LoyaltyâThe Case of 4G Subscribers of Chunghwa Telecom Co. Ltd in Kaohsiung City. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-1121116-152054

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lien, Pei-Ting. “The Research on Mobile Phone Internet Service Quality, Customer Satisfaction and Customer LoyaltyâThe Case of 4G Subscribers of Chunghwa Telecom Co. Ltd in Kaohsiung City.” 2017. Thesis, NSYSU. Accessed December 14, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-1121116-152054.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lien, Pei-Ting. “The Research on Mobile Phone Internet Service Quality, Customer Satisfaction and Customer LoyaltyâThe Case of 4G Subscribers of Chunghwa Telecom Co. Ltd in Kaohsiung City.” 2017. Web. 14 Dec 2019.

Vancouver:

Lien P. The Research on Mobile Phone Internet Service Quality, Customer Satisfaction and Customer LoyaltyâThe Case of 4G Subscribers of Chunghwa Telecom Co. Ltd in Kaohsiung City. [Internet] [Thesis]. NSYSU; 2017. [cited 2019 Dec 14]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-1121116-152054.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lien P. The Research on Mobile Phone Internet Service Quality, Customer Satisfaction and Customer LoyaltyâThe Case of 4G Subscribers of Chunghwa Telecom Co. Ltd in Kaohsiung City. [Thesis]. NSYSU; 2017. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-1121116-152054

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Massey University

21. Teikake, Aako. Customer satisfaction with air service delivery within Kiribati : a thesis submitted in partial fulfilment of the requirements for the degree of Master of Aviation at Massey University, Turitea campus, Palmerston North .

Degree: 2012, Massey University

 Delivering high quality service to passengers is important so that airlines can survive and strengthen their competitiveness. Service quality conditions influence an airline’s competitive advantage,… (more)

Subjects/Keywords: Customer satisfaction; Passenger services; Airline customer service; Service quality; Kiribati

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APA (6th Edition):

Teikake, A. (2012). Customer satisfaction with air service delivery within Kiribati : a thesis submitted in partial fulfilment of the requirements for the degree of Master of Aviation at Massey University, Turitea campus, Palmerston North . (Thesis). Massey University. Retrieved from http://hdl.handle.net/10179/3738

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Teikake, Aako. “Customer satisfaction with air service delivery within Kiribati : a thesis submitted in partial fulfilment of the requirements for the degree of Master of Aviation at Massey University, Turitea campus, Palmerston North .” 2012. Thesis, Massey University. Accessed December 14, 2019. http://hdl.handle.net/10179/3738.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Teikake, Aako. “Customer satisfaction with air service delivery within Kiribati : a thesis submitted in partial fulfilment of the requirements for the degree of Master of Aviation at Massey University, Turitea campus, Palmerston North .” 2012. Web. 14 Dec 2019.

Vancouver:

Teikake A. Customer satisfaction with air service delivery within Kiribati : a thesis submitted in partial fulfilment of the requirements for the degree of Master of Aviation at Massey University, Turitea campus, Palmerston North . [Internet] [Thesis]. Massey University; 2012. [cited 2019 Dec 14]. Available from: http://hdl.handle.net/10179/3738.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Teikake A. Customer satisfaction with air service delivery within Kiribati : a thesis submitted in partial fulfilment of the requirements for the degree of Master of Aviation at Massey University, Turitea campus, Palmerston North . [Thesis]. Massey University; 2012. Available from: http://hdl.handle.net/10179/3738

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Addis Ababa University

22. Abrham, G/Egziabher. Service Quality and Customer Satisfaction in Hotel Industry: The Case of Three Star Hotels in Addis Ababa, Ethiopia .

Degree: 2015, Addis Ababa University

 As the number of arrivals of international tourists gradually increases in Ethiopia, the service quality asserted by the Addis Ababa hotel need to be studied.… (more)

Subjects/Keywords: Customer Expectation; Customer Perception; lodging quality index,; Service quality

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APA (6th Edition):

Abrham, G. (2015). Service Quality and Customer Satisfaction in Hotel Industry: The Case of Three Star Hotels in Addis Ababa, Ethiopia . (Thesis). Addis Ababa University. Retrieved from http://etd.aau.edu.et/dspace/handle/123456789/7830

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Abrham, G/Egziabher. “Service Quality and Customer Satisfaction in Hotel Industry: The Case of Three Star Hotels in Addis Ababa, Ethiopia .” 2015. Thesis, Addis Ababa University. Accessed December 14, 2019. http://etd.aau.edu.et/dspace/handle/123456789/7830.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Abrham, G/Egziabher. “Service Quality and Customer Satisfaction in Hotel Industry: The Case of Three Star Hotels in Addis Ababa, Ethiopia .” 2015. Web. 14 Dec 2019.

Vancouver:

Abrham G. Service Quality and Customer Satisfaction in Hotel Industry: The Case of Three Star Hotels in Addis Ababa, Ethiopia . [Internet] [Thesis]. Addis Ababa University; 2015. [cited 2019 Dec 14]. Available from: http://etd.aau.edu.et/dspace/handle/123456789/7830.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Abrham G. Service Quality and Customer Satisfaction in Hotel Industry: The Case of Three Star Hotels in Addis Ababa, Ethiopia . [Thesis]. Addis Ababa University; 2015. Available from: http://etd.aau.edu.et/dspace/handle/123456789/7830

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

23. Van Coller, Riana. Evaluating the service quality within the aftermarket components industry in South Africa.

Degree: 2012, University of Johannesburg

M.Comm.

Previously the engine components industry relied on being in the game by competing on product availability, product quality and pricing. The cost of not… (more)

Subjects/Keywords: Customer services - Management; Consumer satisfaction; Customer relations; Service industries - Quality control; Service industries - Customer services

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APA (6th Edition):

Van Coller, R. (2012). Evaluating the service quality within the aftermarket components industry in South Africa. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/7491

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Van Coller, Riana. “Evaluating the service quality within the aftermarket components industry in South Africa.” 2012. Thesis, University of Johannesburg. Accessed December 14, 2019. http://hdl.handle.net/10210/7491.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Van Coller, Riana. “Evaluating the service quality within the aftermarket components industry in South Africa.” 2012. Web. 14 Dec 2019.

Vancouver:

Van Coller R. Evaluating the service quality within the aftermarket components industry in South Africa. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2019 Dec 14]. Available from: http://hdl.handle.net/10210/7491.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Van Coller R. Evaluating the service quality within the aftermarket components industry in South Africa. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/7491

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

24. Lin, Yu-Chu. Research of Customer Experience and Customer Loyalty of Fitness Club.

Degree: Master, Business Management, 2018, NSYSU

 The object of this study is to figure out the relationship between Customer Experience and Customer Loyalty. According to Customer Relationship Management theory, Relational Bonds,… (more)

Subjects/Keywords: Customer Loyalty; Customer Satisfaction; Fitness Club; Service Quality; Relational Bonds; Relational Quality; Customer Experience

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APA (6th Edition):

Lin, Y. (2018). Research of Customer Experience and Customer Loyalty of Fitness Club. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0102118-133341

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lin, Yu-Chu. “Research of Customer Experience and Customer Loyalty of Fitness Club.” 2018. Thesis, NSYSU. Accessed December 14, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0102118-133341.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lin, Yu-Chu. “Research of Customer Experience and Customer Loyalty of Fitness Club.” 2018. Web. 14 Dec 2019.

Vancouver:

Lin Y. Research of Customer Experience and Customer Loyalty of Fitness Club. [Internet] [Thesis]. NSYSU; 2018. [cited 2019 Dec 14]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0102118-133341.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lin Y. Research of Customer Experience and Customer Loyalty of Fitness Club. [Thesis]. NSYSU; 2018. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0102118-133341

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Nairobi

25. Manani, Tirimba O. Service quality and customer satisfaction at Kenya Airways Ltd .

Degree: 2012, University of Nairobi

 Both descriptive and inferential statistics were used to analyze the study findings for the 63(63%) of the respondents that gave their responses. Descriptive analysis involved… (more)

Subjects/Keywords: Service; Quality; Customer; Satisfaction; Kenya Airways Ltd.

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APA (6th Edition):

Manani, T. O. (2012). Service quality and customer satisfaction at Kenya Airways Ltd . (Thesis). University of Nairobi. Retrieved from http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13164

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Manani, Tirimba O. “Service quality and customer satisfaction at Kenya Airways Ltd .” 2012. Thesis, University of Nairobi. Accessed December 14, 2019. http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13164.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Manani, Tirimba O. “Service quality and customer satisfaction at Kenya Airways Ltd .” 2012. Web. 14 Dec 2019.

Vancouver:

Manani TO. Service quality and customer satisfaction at Kenya Airways Ltd . [Internet] [Thesis]. University of Nairobi; 2012. [cited 2019 Dec 14]. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13164.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Manani TO. Service quality and customer satisfaction at Kenya Airways Ltd . [Thesis]. University of Nairobi; 2012. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13164

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Nairobi

26. Kyengo, J. Factors Affecting The Quality Of Customer Service In Mavoko Municipality .

Degree: 2011, University of Nairobi

 The purpose of the study was to determine the factors affecting the quality of ci service in Municipal Council of Mavoko (MCM). The study used… (more)

Subjects/Keywords: Factors Affecting The Quality Of Customer Service

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Kyengo, J. (2011). Factors Affecting The Quality Of Customer Service In Mavoko Municipality . (Thesis). University of Nairobi. Retrieved from http://hdl.handle.net/11295/96981

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Kyengo, J. “Factors Affecting The Quality Of Customer Service In Mavoko Municipality .” 2011. Thesis, University of Nairobi. Accessed December 14, 2019. http://hdl.handle.net/11295/96981.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Kyengo, J. “Factors Affecting The Quality Of Customer Service In Mavoko Municipality .” 2011. Web. 14 Dec 2019.

Vancouver:

Kyengo J. Factors Affecting The Quality Of Customer Service In Mavoko Municipality . [Internet] [Thesis]. University of Nairobi; 2011. [cited 2019 Dec 14]. Available from: http://hdl.handle.net/11295/96981.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Kyengo J. Factors Affecting The Quality Of Customer Service In Mavoko Municipality . [Thesis]. University of Nairobi; 2011. Available from: http://hdl.handle.net/11295/96981

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Nairobi

27. Apondi, Christine. Service quality, customer satisfaction and loyalty in commercial banks in kenya .

Degree: 2016, University of Nairobi

Service firms have increasingly recognized the role of customer loyalty in the creation and maintenance of competitive advantage. Customer loyalty positively influences firm performance. Keeping… (more)

Subjects/Keywords: Service Quality; Customer Satisfaction and Loyalty

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Apondi, C. (2016). Service quality, customer satisfaction and loyalty in commercial banks in kenya . (Thesis). University of Nairobi. Retrieved from http://hdl.handle.net/11295/99335

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Apondi, Christine. “Service quality, customer satisfaction and loyalty in commercial banks in kenya .” 2016. Thesis, University of Nairobi. Accessed December 14, 2019. http://hdl.handle.net/11295/99335.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Apondi, Christine. “Service quality, customer satisfaction and loyalty in commercial banks in kenya .” 2016. Web. 14 Dec 2019.

Vancouver:

Apondi C. Service quality, customer satisfaction and loyalty in commercial banks in kenya . [Internet] [Thesis]. University of Nairobi; 2016. [cited 2019 Dec 14]. Available from: http://hdl.handle.net/11295/99335.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Apondi C. Service quality, customer satisfaction and loyalty in commercial banks in kenya . [Thesis]. University of Nairobi; 2016. Available from: http://hdl.handle.net/11295/99335

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

28. Chen, Ching-yun. A study of supplier service quality in electronic manufacturing industry.

Degree: Master, Business Management, 2010, NSYSU

 This study is to discuss the service quality electronic components manufacturers can provide. 120 questionnaires were mainly from three groups: (1)Electronic parts and components manufacturers;… (more)

Subjects/Keywords: customer satisfaction; behavioral intention; service quality

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Chen, C. (2010). A study of supplier service quality in electronic manufacturing industry. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0627110-194405

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Chen, Ching-yun. “A study of supplier service quality in electronic manufacturing industry.” 2010. Thesis, NSYSU. Accessed December 14, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0627110-194405.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Chen, Ching-yun. “A study of supplier service quality in electronic manufacturing industry.” 2010. Web. 14 Dec 2019.

Vancouver:

Chen C. A study of supplier service quality in electronic manufacturing industry. [Internet] [Thesis]. NSYSU; 2010. [cited 2019 Dec 14]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0627110-194405.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Chen C. A study of supplier service quality in electronic manufacturing industry. [Thesis]. NSYSU; 2010. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0627110-194405

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

29. Cheng, Wan-jung. Catering service quality and customer satisfaction.

Degree: Master, Business Management, 2012, NSYSU

 Looking back the past and prospecting for the future, Taiwanâs catering industry in the next 10 years will be facing stronger competitive threats including the… (more)

Subjects/Keywords: responsibility; assurance; tangibles; customer satisfaction; service quality

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Cheng, W. (2012). Catering service quality and customer satisfaction. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0621112-005715

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Cheng, Wan-jung. “Catering service quality and customer satisfaction.” 2012. Thesis, NSYSU. Accessed December 14, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0621112-005715.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Cheng, Wan-jung. “Catering service quality and customer satisfaction.” 2012. Web. 14 Dec 2019.

Vancouver:

Cheng W. Catering service quality and customer satisfaction. [Internet] [Thesis]. NSYSU; 2012. [cited 2019 Dec 14]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0621112-005715.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Cheng W. Catering service quality and customer satisfaction. [Thesis]. NSYSU; 2012. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0621112-005715

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

30. Gamo Sánchez, Antonio Luis. Calidad de servicio electrónica a través del cibermarketing .

Degree: Economía de la Empresa, 2013, Universidad Politécnica de Cartagena

 [ESP] La experiencia muestra que gestionar la calidad del servicio, resulta un factor clave desde el punto de vista de la capacidad creadora de valor… (more)

Subjects/Keywords: Marketing; Organizaciones; Calidad; cybermarketing; Customer service; Quality

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Gamo Sánchez, A. L. (2013). Calidad de servicio electrónica a través del cibermarketing . (Thesis). Universidad Politécnica de Cartagena. Retrieved from http://hdl.handle.net/10317/4150

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Gamo Sánchez, Antonio Luis. “Calidad de servicio electrónica a través del cibermarketing .” 2013. Thesis, Universidad Politécnica de Cartagena. Accessed December 14, 2019. http://hdl.handle.net/10317/4150.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Gamo Sánchez, Antonio Luis. “Calidad de servicio electrónica a través del cibermarketing .” 2013. Web. 14 Dec 2019.

Vancouver:

Gamo Sánchez AL. Calidad de servicio electrónica a través del cibermarketing . [Internet] [Thesis]. Universidad Politécnica de Cartagena; 2013. [cited 2019 Dec 14]. Available from: http://hdl.handle.net/10317/4150.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Gamo Sánchez AL. Calidad de servicio electrónica a través del cibermarketing . [Thesis]. Universidad Politécnica de Cartagena; 2013. Available from: http://hdl.handle.net/10317/4150

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

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