Advanced search options

Advanced Search Options 🞨

Browse by author name (“Author name starts with…”).

Find ETDs with:

in
/  
in
/  
in
/  
in

Written in Published in Earliest date Latest date

Sorted by

Results per page:

Sorted by: relevance · author · university · dateNew search

University: Uppsala University

You searched for subject:(Customer satisfaction). Showing records 1 – 19 of 19 total matches.

Search Limiters

Last 2 Years | English Only

No search limiters apply to these results.

▼ Search Limiters


Uppsala University

1. Al-Chalabi, Mustafa. The Digital Transformation of the Swedish Banking Industry : A study on the digitalisation of Swedish banks and how it affects their perspective on customer experience.

Degree: Informatics and Media, 2018, Uppsala University

The Swedish banking industry has long been at the forefront when it comes to digital leadership. Currently, this industry is starting to fall behind… (more)

Subjects/Keywords: Digital transformation; Banking; Financial industry; Process theory; Customer experience; Customer satisfaction; PSD2; GDPR; MiFID II; Information Systems; Systemvetenskap, informationssystem och informatik

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Al-Chalabi, M. (2018). The Digital Transformation of the Swedish Banking Industry : A study on the digitalisation of Swedish banks and how it affects their perspective on customer experience. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-360164

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Al-Chalabi, Mustafa. “The Digital Transformation of the Swedish Banking Industry : A study on the digitalisation of Swedish banks and how it affects their perspective on customer experience.” 2018. Thesis, Uppsala University. Accessed December 09, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-360164.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Al-Chalabi, Mustafa. “The Digital Transformation of the Swedish Banking Industry : A study on the digitalisation of Swedish banks and how it affects their perspective on customer experience.” 2018. Web. 09 Dec 2019.

Vancouver:

Al-Chalabi M. The Digital Transformation of the Swedish Banking Industry : A study on the digitalisation of Swedish banks and how it affects their perspective on customer experience. [Internet] [Thesis]. Uppsala University; 2018. [cited 2019 Dec 09]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-360164.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Al-Chalabi M. The Digital Transformation of the Swedish Banking Industry : A study on the digitalisation of Swedish banks and how it affects their perspective on customer experience. [Thesis]. Uppsala University; 2018. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-360164

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Uppsala University

2. Boije, Sara. Kunden i centrum : En avgörande kvalitetsprincip.

Degree: Industrial Engineering & Management, 2019, Uppsala University

This study aims to use the quality principle: Customer Focus, based from the concept of Total Quality Management, as a base for an empirical… (more)

Subjects/Keywords: Customer satisfaction; Kundtillfredsställelse; Other Humanities not elsewhere specified; Övrig annan humaniora

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Boije, S. (2019). Kunden i centrum : En avgörande kvalitetsprincip. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-391654

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Boije, Sara. “Kunden i centrum : En avgörande kvalitetsprincip.” 2019. Thesis, Uppsala University. Accessed December 09, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-391654.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Boije, Sara. “Kunden i centrum : En avgörande kvalitetsprincip.” 2019. Web. 09 Dec 2019.

Vancouver:

Boije S. Kunden i centrum : En avgörande kvalitetsprincip. [Internet] [Thesis]. Uppsala University; 2019. [cited 2019 Dec 09]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-391654.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Boije S. Kunden i centrum : En avgörande kvalitetsprincip. [Thesis]. Uppsala University; 2019. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-391654

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Uppsala University

3. Chen, Xianda. How to Improve Customer Satisfaction Leading to Pay for Premium Service-Shanbay.

Degree: Business Studies, 2018, Uppsala University

  With the increasing number of people studying online, self-aid learning platforms which help customers(users)study by themselves are more and more prevalent in China. Self-aid… (more)

Subjects/Keywords: Self-aid learning platform; service experience; customer satisfaction; (re)purchase intention.; Economics and Business; Ekonomi och näringsliv

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Chen, X. (2018). How to Improve Customer Satisfaction Leading to Pay for Premium Service-Shanbay. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-355134

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Chen, Xianda. “How to Improve Customer Satisfaction Leading to Pay for Premium Service-Shanbay.” 2018. Thesis, Uppsala University. Accessed December 09, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-355134.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Chen, Xianda. “How to Improve Customer Satisfaction Leading to Pay for Premium Service-Shanbay.” 2018. Web. 09 Dec 2019.

Vancouver:

Chen X. How to Improve Customer Satisfaction Leading to Pay for Premium Service-Shanbay. [Internet] [Thesis]. Uppsala University; 2018. [cited 2019 Dec 09]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-355134.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Chen X. How to Improve Customer Satisfaction Leading to Pay for Premium Service-Shanbay. [Thesis]. Uppsala University; 2018. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-355134

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Uppsala University

4. Ekorn, Stephanie. THROUGH THE EYE OF THE CUSTOMER : A STUDY OF HOW CORPORATE BRAND IMAGE IMPACT CUSTOMER LOYALTY AND CUSTOMER SATISFACTION IN THE TRAVEL INDUSTRY.

Degree: Business Studies, 2014, Uppsala University

  An important question in today’s research on marketing is in what way a company can influence how customers perceive their brand and in what… (more)

Subjects/Keywords: Corporate Brand Image; Public Relations; Customer Satisfaction; Customer Loyalty; Travel Industry; Service Branding

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Ekorn, S. (2014). THROUGH THE EYE OF THE CUSTOMER : A STUDY OF HOW CORPORATE BRAND IMAGE IMPACT CUSTOMER LOYALTY AND CUSTOMER SATISFACTION IN THE TRAVEL INDUSTRY. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-226971

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ekorn, Stephanie. “THROUGH THE EYE OF THE CUSTOMER : A STUDY OF HOW CORPORATE BRAND IMAGE IMPACT CUSTOMER LOYALTY AND CUSTOMER SATISFACTION IN THE TRAVEL INDUSTRY.” 2014. Thesis, Uppsala University. Accessed December 09, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-226971.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ekorn, Stephanie. “THROUGH THE EYE OF THE CUSTOMER : A STUDY OF HOW CORPORATE BRAND IMAGE IMPACT CUSTOMER LOYALTY AND CUSTOMER SATISFACTION IN THE TRAVEL INDUSTRY.” 2014. Web. 09 Dec 2019.

Vancouver:

Ekorn S. THROUGH THE EYE OF THE CUSTOMER : A STUDY OF HOW CORPORATE BRAND IMAGE IMPACT CUSTOMER LOYALTY AND CUSTOMER SATISFACTION IN THE TRAVEL INDUSTRY. [Internet] [Thesis]. Uppsala University; 2014. [cited 2019 Dec 09]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-226971.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ekorn S. THROUGH THE EYE OF THE CUSTOMER : A STUDY OF HOW CORPORATE BRAND IMAGE IMPACT CUSTOMER LOYALTY AND CUSTOMER SATISFACTION IN THE TRAVEL INDUSTRY. [Thesis]. Uppsala University; 2014. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-226971

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

5. Forsido, Mulugeta Z. Brand loyalty in Smartphone.

Degree: Business Studies, 2012, Uppsala University

  Abstract Problem statement – what factors determine brand loyalty in Smartphone? Purpose – The purpose of this study is to examine causal antecedent factors… (more)

Subjects/Keywords: Smartphone; Brand loyalty; Customer satisfaction; Perceived quality; Brand image; Brand switching cost; Customer product involvement; Sweden

…Conceptual framework Brand Image Brand experience Brand loyalty Customer satisfaction… …2.2 Customer Satisfaction Customer satisfaction is the result of purchase expectation and… …purchase experience will determines customer satisfaction even if the customers are low cost… …conscious. Customer satisfaction can be overall satisfaction Serkan & Gökhan (2009)… …x29;. Overall customer satisfaction is longitudinal, so a customer's response is… 

Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Forsido, M. Z. (2012). Brand loyalty in Smartphone. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-179607

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Forsido, Mulugeta Z. “Brand loyalty in Smartphone.” 2012. Thesis, Uppsala University. Accessed December 09, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-179607.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Forsido, Mulugeta Z. “Brand loyalty in Smartphone.” 2012. Web. 09 Dec 2019.

Vancouver:

Forsido MZ. Brand loyalty in Smartphone. [Internet] [Thesis]. Uppsala University; 2012. [cited 2019 Dec 09]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-179607.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Forsido MZ. Brand loyalty in Smartphone. [Thesis]. Uppsala University; 2012. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-179607

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Uppsala University

6. Gadkari, Devesh. Factors Influencing the Net Promoter Score (NPS) : A Case of Funnel.

Degree: 2018, Uppsala University

  Net Promoter Score (NPS) is considered to be an important metric for measuring customer loyalty. The concept is widely popular and adopted in several… (more)

Subjects/Keywords: NPS; Net Promoter Score; Customer loyalty; Customer satisfaction; Word of Mouth; Industry; Industry dynamic; Business Administration; Företagsekonomi; Other Engineering and Technologies not elsewhere specified; Övrig annan teknik

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Gadkari, D. (2018). Factors Influencing the Net Promoter Score (NPS) : A Case of Funnel. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-355491

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Gadkari, Devesh. “Factors Influencing the Net Promoter Score (NPS) : A Case of Funnel.” 2018. Thesis, Uppsala University. Accessed December 09, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-355491.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Gadkari, Devesh. “Factors Influencing the Net Promoter Score (NPS) : A Case of Funnel.” 2018. Web. 09 Dec 2019.

Vancouver:

Gadkari D. Factors Influencing the Net Promoter Score (NPS) : A Case of Funnel. [Internet] [Thesis]. Uppsala University; 2018. [cited 2019 Dec 09]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-355491.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Gadkari D. Factors Influencing the Net Promoter Score (NPS) : A Case of Funnel. [Thesis]. Uppsala University; 2018. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-355491

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Uppsala University

7. Geibe, Mattias. Kundservicekvalitet   : En enkätundersökning om servicekvalitet i Apoteket AB:s uppsalabutiker.

Degree: Business Studies, 2009, Uppsala University

Subjects/Keywords: Customer satisfaction; Quality in service; The gap analysis model; SERVQVAL; Apoteket AB; Kundnöjdhet; Servicekvalitet; Gapmodellen; SERVQVAL; Apoteket AB; Business studies; Företagsekonomi

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Geibe, M. (2009). Kundservicekvalitet   : En enkätundersökning om servicekvalitet i Apoteket AB:s uppsalabutiker. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-106158

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Geibe, Mattias. “Kundservicekvalitet   : En enkätundersökning om servicekvalitet i Apoteket AB:s uppsalabutiker.” 2009. Thesis, Uppsala University. Accessed December 09, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-106158.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Geibe, Mattias. “Kundservicekvalitet   : En enkätundersökning om servicekvalitet i Apoteket AB:s uppsalabutiker.” 2009. Web. 09 Dec 2019.

Vancouver:

Geibe M. Kundservicekvalitet   : En enkätundersökning om servicekvalitet i Apoteket AB:s uppsalabutiker. [Internet] [Thesis]. Uppsala University; 2009. [cited 2019 Dec 09]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-106158.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Geibe M. Kundservicekvalitet   : En enkätundersökning om servicekvalitet i Apoteket AB:s uppsalabutiker. [Thesis]. Uppsala University; 2009. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-106158

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

8. Green, Bobby Morgan. Kundnöjdhet : Bankkunders uppfattning om lokala banker.

Degree: Business Studies, 2014, Uppsala University

Nya banker etablerar sig kontinuerligt i Sverige. Det är därför av stort intresse för etablerade banker att ha nöjda och lojala kunder för att… (more)

Subjects/Keywords: customer; loyalty; satisfaction; banking; reputation; kund; lojalitet; nöjdhet; bank; rykte

…utvecklade flera länder modeller, till exempel SCSB (Swedish Customer Satisfaction Barometer… …x29; och ACSI (American Customer Satisfaction Index). Hsu (2008) ser ett… …digitalmiljö. 3.1 Att bevara relationer till kund Customer Relationship Management (CRM)… …Customer Experience Quality) skala, vilken kategoriserar vad som ligger till grund för hur… …modeller omfattade inte digitala medier vilket ledde till att Hsu vidareutvecklade Customer… 

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Green, B. M. (2014). Kundnöjdhet : Bankkunders uppfattning om lokala banker. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-228092

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Green, Bobby Morgan. “Kundnöjdhet : Bankkunders uppfattning om lokala banker.” 2014. Thesis, Uppsala University. Accessed December 09, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-228092.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Green, Bobby Morgan. “Kundnöjdhet : Bankkunders uppfattning om lokala banker.” 2014. Web. 09 Dec 2019.

Vancouver:

Green BM. Kundnöjdhet : Bankkunders uppfattning om lokala banker. [Internet] [Thesis]. Uppsala University; 2014. [cited 2019 Dec 09]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-228092.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Green BM. Kundnöjdhet : Bankkunders uppfattning om lokala banker. [Thesis]. Uppsala University; 2014. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-228092

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Uppsala University

9. Grundström, Johan. Översättning av Nöjd Kund Index : Verksamhetsutveckling med kundfokus på JM AB.

Degree: Business Studies, 2010, Uppsala University

Titel: Översättning av Nöjd Kund Index - Verksamhetsutveckling med kundfokus på JM AB Författare: Grundström, Johan; Åberg, Filip Handledare: Blomgren, Maria Kurs: Kandidatuppsats, 15hp,… (more)

Subjects/Keywords: Institutional Theory; Translation; Business Development; Customer Satisfaction Index; Institutionell teori; Översättning; Verksamhetsutveckling; Nöjd Kund Index; Business studies; Företagsekonomi

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Grundström, J. (2010). Översättning av Nöjd Kund Index : Verksamhetsutveckling med kundfokus på JM AB. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-127151

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Grundström, Johan. “Översättning av Nöjd Kund Index : Verksamhetsutveckling med kundfokus på JM AB.” 2010. Thesis, Uppsala University. Accessed December 09, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-127151.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Grundström, Johan. “Översättning av Nöjd Kund Index : Verksamhetsutveckling med kundfokus på JM AB.” 2010. Web. 09 Dec 2019.

Vancouver:

Grundström J. Översättning av Nöjd Kund Index : Verksamhetsutveckling med kundfokus på JM AB. [Internet] [Thesis]. Uppsala University; 2010. [cited 2019 Dec 09]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-127151.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Grundström J. Översättning av Nöjd Kund Index : Verksamhetsutveckling med kundfokus på JM AB. [Thesis]. Uppsala University; 2010. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-127151

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Uppsala University

10. Haile, Erdanos. Integrate…then they might be all yours : A research on how Omnichannel retailing could affect customers Brand Loyalty.

Degree: Business Studies, 2019, Uppsala University

  Omnichannel has become a central part of future retailing and is expected to be implemented by multiple brands. Omnichannel is an extension of multichannel… (more)

Subjects/Keywords: Omnichannel; Omnichannel Retailing; Customer Satisfaction; Customer Experience; Brand Loyalty; Attitudinal Loyalty; Behavioural Loyalty; Business Administration; Företagsekonomi

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Haile, E. (2019). Integrate…then they might be all yours : A research on how Omnichannel retailing could affect customers Brand Loyalty. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-388932

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Haile, Erdanos. “Integrate…then they might be all yours : A research on how Omnichannel retailing could affect customers Brand Loyalty.” 2019. Thesis, Uppsala University. Accessed December 09, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-388932.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Haile, Erdanos. “Integrate…then they might be all yours : A research on how Omnichannel retailing could affect customers Brand Loyalty.” 2019. Web. 09 Dec 2019.

Vancouver:

Haile E. Integrate…then they might be all yours : A research on how Omnichannel retailing could affect customers Brand Loyalty. [Internet] [Thesis]. Uppsala University; 2019. [cited 2019 Dec 09]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-388932.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Haile E. Integrate…then they might be all yours : A research on how Omnichannel retailing could affect customers Brand Loyalty. [Thesis]. Uppsala University; 2019. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-388932

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

11. Hermansson, Natalie. Empowerment som styrmedel : En kvalitativ studie på en svensk storbank.

Degree: Business Studies, 2017, Uppsala University

Kundnöjdheten hos banker har under år 2016 sjunkit kraftigt. Bankerna omfattas av lagar och regelverk och kan antas ha ett strikt arbetssätt. I takt… (more)

Subjects/Keywords: Banks; Customer Satisfaction; Empowerment; Management of Operations; Leadership; Banker; Kundnöjdhet; Empowerment; Styrning; Ledarskap; Business Administration; Företagsekonomi

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Hermansson, N. (2017). Empowerment som styrmedel : En kvalitativ studie på en svensk storbank. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-328331

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Hermansson, Natalie. “Empowerment som styrmedel : En kvalitativ studie på en svensk storbank.” 2017. Thesis, Uppsala University. Accessed December 09, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-328331.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Hermansson, Natalie. “Empowerment som styrmedel : En kvalitativ studie på en svensk storbank.” 2017. Web. 09 Dec 2019.

Vancouver:

Hermansson N. Empowerment som styrmedel : En kvalitativ studie på en svensk storbank. [Internet] [Thesis]. Uppsala University; 2017. [cited 2019 Dec 09]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-328331.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Hermansson N. Empowerment som styrmedel : En kvalitativ studie på en svensk storbank. [Thesis]. Uppsala University; 2017. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-328331

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Uppsala University

12. Ibegbulem, Anna. Managing Customer Loyalty in the Digital Era of the Banking Industry.

Degree: Business Studies, 2017, Uppsala University

  The Swedish banking industry is in the midst of digital disruption and face new EU directives, which may alter the financial market. It is… (more)

Subjects/Keywords: Banking; Customer Loyalty; Customer Satisfaction; Trust; Image and Customer Experience; Business Administration; Företagsekonomi

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Ibegbulem, A. (2017). Managing Customer Loyalty in the Digital Era of the Banking Industry. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-325654

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ibegbulem, Anna. “Managing Customer Loyalty in the Digital Era of the Banking Industry.” 2017. Thesis, Uppsala University. Accessed December 09, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-325654.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ibegbulem, Anna. “Managing Customer Loyalty in the Digital Era of the Banking Industry.” 2017. Web. 09 Dec 2019.

Vancouver:

Ibegbulem A. Managing Customer Loyalty in the Digital Era of the Banking Industry. [Internet] [Thesis]. Uppsala University; 2017. [cited 2019 Dec 09]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-325654.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ibegbulem A. Managing Customer Loyalty in the Digital Era of the Banking Industry. [Thesis]. Uppsala University; 2017. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-325654

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Uppsala University

13. Johansson, Terese. Kund- och medarbetarnöjdhet samt dess förbättringsmöjligheter : En studie gjord i en serviceleverans.

Degree: Engineering Sciences, 2019, Uppsala University

The study has been made in association with a facility management company where the service delivery to a specific customer has been studied. The… (more)

Subjects/Keywords: Customer satisfaction; Employee satisfaction; Improvement; Service quality; Service delivery; Förbättring; Kundnöjdhet; Medarbetarnöjdhet; Servicekvalitet; Serviceleverans; Tjänstekvalitet; Work Sciences; Arbetslivsstudier

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Johansson, T. (2019). Kund- och medarbetarnöjdhet samt dess förbättringsmöjligheter : En studie gjord i en serviceleverans. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-387686

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Johansson, Terese. “Kund- och medarbetarnöjdhet samt dess förbättringsmöjligheter : En studie gjord i en serviceleverans.” 2019. Thesis, Uppsala University. Accessed December 09, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-387686.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Johansson, Terese. “Kund- och medarbetarnöjdhet samt dess förbättringsmöjligheter : En studie gjord i en serviceleverans.” 2019. Web. 09 Dec 2019.

Vancouver:

Johansson T. Kund- och medarbetarnöjdhet samt dess förbättringsmöjligheter : En studie gjord i en serviceleverans. [Internet] [Thesis]. Uppsala University; 2019. [cited 2019 Dec 09]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-387686.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Johansson T. Kund- och medarbetarnöjdhet samt dess förbättringsmöjligheter : En studie gjord i en serviceleverans. [Thesis]. Uppsala University; 2019. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-387686

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Uppsala University

14. Lu, Jingya. The Differentiation of Uppsala Independent Bookstores Based on Servicescape Theory.

Degree: Industrial Engineering & Management, 2019, Uppsala University

  The study examines how independent bookstores differentiated themselves from other bookstore retailers, to satisfy their customer needs and then to achieve customer engagement. The… (more)

Subjects/Keywords: Independent Bookstore; Servicescape; Customer Satisfaction; Customer Engagement; Other Engineering and Technologies not elsewhere specified; Övrig annan teknik

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Lu, J. (2019). The Differentiation of Uppsala Independent Bookstores Based on Servicescape Theory. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-396492

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lu, Jingya. “The Differentiation of Uppsala Independent Bookstores Based on Servicescape Theory.” 2019. Thesis, Uppsala University. Accessed December 09, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-396492.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lu, Jingya. “The Differentiation of Uppsala Independent Bookstores Based on Servicescape Theory.” 2019. Web. 09 Dec 2019.

Vancouver:

Lu J. The Differentiation of Uppsala Independent Bookstores Based on Servicescape Theory. [Internet] [Thesis]. Uppsala University; 2019. [cited 2019 Dec 09]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-396492.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lu J. The Differentiation of Uppsala Independent Bookstores Based on Servicescape Theory. [Thesis]. Uppsala University; 2019. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-396492

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Uppsala University

15. Lundblad, Caroline. Analys av KING SEAWAYS processer från check-in till lastning med förbättringsförslag : En fallstudie hos DFDS.

Degree: Industrial Engineering & Management, 2017, Uppsala University

En viktig del av passagerartillfredsställelsen utgörs av hur smidiga köpprocesserna är. I denna studie analyseras delprocesser hos KING SEAWAYS med mål om att skapa… (more)

Subjects/Keywords: customer satisfaction; Lean; optimizing; processes; quality; queue analysis; turnaround; shipping; utilization; Lean; kapacitetsutnyttjande; kundnöjdhet; kvalitet; kö-analys; optimering; processtyrning; resurseffektivisering; sjöfart; vändningsprocess; Other Engineering and Technologies not elsewhere specified; Övrig annan teknik

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Lundblad, C. (2017). Analys av KING SEAWAYS processer från check-in till lastning med förbättringsförslag : En fallstudie hos DFDS. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-324733

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lundblad, Caroline. “Analys av KING SEAWAYS processer från check-in till lastning med förbättringsförslag : En fallstudie hos DFDS.” 2017. Thesis, Uppsala University. Accessed December 09, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-324733.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lundblad, Caroline. “Analys av KING SEAWAYS processer från check-in till lastning med förbättringsförslag : En fallstudie hos DFDS.” 2017. Web. 09 Dec 2019.

Vancouver:

Lundblad C. Analys av KING SEAWAYS processer från check-in till lastning med förbättringsförslag : En fallstudie hos DFDS. [Internet] [Thesis]. Uppsala University; 2017. [cited 2019 Dec 09]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-324733.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lundblad C. Analys av KING SEAWAYS processer från check-in till lastning med förbättringsförslag : En fallstudie hos DFDS. [Thesis]. Uppsala University; 2017. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-324733

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Uppsala University

16. Åman, Robert. Understanding when customers leave : Defining customer health and how it correlates with software usage.

Degree: Engineering Sciences, 2017, Uppsala University

  More and more businesses today focus on building long-term customer relationships with the objective to secure recurring revenues in competitive markets. As a result,… (more)

Subjects/Keywords: Customer Success; Customer Relationship Management; customer health; perceived value; satisfaction; loyalty; retention; churn; SaaS; Other Engineering and Technologies not elsewhere specified; Övrig annan teknik

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Åman, R. (2017). Understanding when customers leave : Defining customer health and how it correlates with software usage. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-329220

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Åman, Robert. “Understanding when customers leave : Defining customer health and how it correlates with software usage.” 2017. Thesis, Uppsala University. Accessed December 09, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-329220.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Åman, Robert. “Understanding when customers leave : Defining customer health and how it correlates with software usage.” 2017. Web. 09 Dec 2019.

Vancouver:

Åman R. Understanding when customers leave : Defining customer health and how it correlates with software usage. [Internet] [Thesis]. Uppsala University; 2017. [cited 2019 Dec 09]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-329220.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Åman R. Understanding when customers leave : Defining customer health and how it correlates with software usage. [Thesis]. Uppsala University; 2017. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-329220

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Uppsala University

17. Sheremet, Tatiana. Förbättring av rådgivningsprocess mot ökad kundnöjdhet med stöd av Sex Sigma.

Degree: Engineering Sciences, 2018, Uppsala University

En undersökning från Svenskt Kvalitetsindex har visat på låg kundnöjdhet i en av de svenska storbankerna. Banken har flera kategorier av kunder som ställer… (more)

Subjects/Keywords: advisory process; coaching model; customer satisfaction; DMAIC; service quality factors; Six Sigma; coachningsmodell; DMAIC; kundtillfredsställelse; rådgivningsprocess; servicekvalitetsfaktorer; Sex Sigma; Engineering and Technology; Teknik och teknologier

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Sheremet, T. (2018). Förbättring av rådgivningsprocess mot ökad kundnöjdhet med stöd av Sex Sigma. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-359572

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Sheremet, Tatiana. “Förbättring av rådgivningsprocess mot ökad kundnöjdhet med stöd av Sex Sigma.” 2018. Thesis, Uppsala University. Accessed December 09, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-359572.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Sheremet, Tatiana. “Förbättring av rådgivningsprocess mot ökad kundnöjdhet med stöd av Sex Sigma.” 2018. Web. 09 Dec 2019.

Vancouver:

Sheremet T. Förbättring av rådgivningsprocess mot ökad kundnöjdhet med stöd av Sex Sigma. [Internet] [Thesis]. Uppsala University; 2018. [cited 2019 Dec 09]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-359572.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Sheremet T. Förbättring av rådgivningsprocess mot ökad kundnöjdhet med stöd av Sex Sigma. [Thesis]. Uppsala University; 2018. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-359572

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Uppsala University

18. Wall, Carolin Westman. How To Create Satisfaction : Customer satisfaction in Business-to-Business relationships.

Degree: Business Studies, 2009, Uppsala University

  This thesis aims to increase the understanding for how customer satisfaction is created in business-to-business relationships in the copying machine and IT sector. A… (more)

Subjects/Keywords: customer satisfaction; create; B2B; Business-to-business; relationship; kundnöjdhet; industriella förhållanden; skapa; Business studies; Företagsekonomi

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Wall, C. W. (2009). How To Create Satisfaction : Customer satisfaction in Business-to-Business relationships. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-106706

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Wall, Carolin Westman. “How To Create Satisfaction : Customer satisfaction in Business-to-Business relationships.” 2009. Thesis, Uppsala University. Accessed December 09, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-106706.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Wall, Carolin Westman. “How To Create Satisfaction : Customer satisfaction in Business-to-Business relationships.” 2009. Web. 09 Dec 2019.

Vancouver:

Wall CW. How To Create Satisfaction : Customer satisfaction in Business-to-Business relationships. [Internet] [Thesis]. Uppsala University; 2009. [cited 2019 Dec 09]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-106706.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Wall CW. How To Create Satisfaction : Customer satisfaction in Business-to-Business relationships. [Thesis]. Uppsala University; 2009. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-106706

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

19. Zhou, Jianzhi. Cash-back Websites : An empirical study of factors influencing customer loyalty.

Degree: Business Studies, 2013, Uppsala University

Customer loyalty is an important issue for the success and sustainability of an online business. Moreover, the concept of affiliate marketing online business has… (more)

Subjects/Keywords: affiliate marketing; customer loyalty in e-commerce; customer perceived value; customer satisfaction; cash-back websites in China

…Model of Customer Perceived Value, Satisfaction, and Loyalty Perceived value Customer… …webbase survey on online service is necessary to focus on customer satisfaction and perceived… …value. In which the elemental factors of online satisfaction are customer fulfillment both in… …are depending on the level of customer perceived value and satisfaction. Then, the switching… …expectation and perceived actual value. The customer satisfaction occurs if the perceived actual… 

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Zhou, J. (2013). Cash-back Websites : An empirical study of factors influencing customer loyalty. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-205663

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Zhou, Jianzhi. “Cash-back Websites : An empirical study of factors influencing customer loyalty.” 2013. Thesis, Uppsala University. Accessed December 09, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-205663.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Zhou, Jianzhi. “Cash-back Websites : An empirical study of factors influencing customer loyalty.” 2013. Web. 09 Dec 2019.

Vancouver:

Zhou J. Cash-back Websites : An empirical study of factors influencing customer loyalty. [Internet] [Thesis]. Uppsala University; 2013. [cited 2019 Dec 09]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-205663.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Zhou J. Cash-back Websites : An empirical study of factors influencing customer loyalty. [Thesis]. Uppsala University; 2013. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-205663

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

.