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University: Linnaeus University

You searched for subject:(Customer satisfaction). Showing records 1 – 29 of 29 total matches.

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Linnaeus University

1. Thurn, Emmie. The Battle of the Customers – Does loyalty exist within the FMCG market?.

Degree: Linnaeus School of Business and Economics, 2012, Linnaeus University

  Title: The Battle of the Customers – Does loyalty exist within the FMCG market? Authors: Emmie Thurn 880909, David Gustafsson 870926  Purpose: The purpose with this study is… (more)

Subjects/Keywords: Relationship marketing; quality; customer satisfaction; customer loyalty; 5Qs model; the FMCG market.; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Thurn, E. (2012). The Battle of the Customers – Does loyalty exist within the FMCG market?. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19894

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Thurn, Emmie. “The Battle of the Customers – Does loyalty exist within the FMCG market?.” 2012. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19894.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Thurn, Emmie. “The Battle of the Customers – Does loyalty exist within the FMCG market?.” 2012. Web. 14 Nov 2019.

Vancouver:

Thurn E. The Battle of the Customers – Does loyalty exist within the FMCG market?. [Internet] [Thesis]. Linnaeus University; 2012. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19894.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Thurn E. The Battle of the Customers – Does loyalty exist within the FMCG market?. [Thesis]. Linnaeus University; 2012. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19894

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Linnaeus University

2. Jylhä, Emmy. Customer Defection and Value in Business-to-Business Relationships.

Degree: Marketing, 2018, Linnaeus University

  In order for firms to be able to compete on the market, it is of importance for them to create value for their customers.… (more)

Subjects/Keywords: Customer defection; customer value; value co-creation; relationship quality; customer retention; retention management; trust; satisfaction; commitment; Business Administration; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Jylhä, E. (2018). Customer Defection and Value in Business-to-Business Relationships. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-76387

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Jylhä, Emmy. “Customer Defection and Value in Business-to-Business Relationships.” 2018. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-76387.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Jylhä, Emmy. “Customer Defection and Value in Business-to-Business Relationships.” 2018. Web. 14 Nov 2019.

Vancouver:

Jylhä E. Customer Defection and Value in Business-to-Business Relationships. [Internet] [Thesis]. Linnaeus University; 2018. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-76387.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Jylhä E. Customer Defection and Value in Business-to-Business Relationships. [Thesis]. Linnaeus University; 2018. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-76387

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

3. Naveed-ur-Rehman, Muhammad. Customer Retention Strategies of Compressed Natural Gas (CNG) in a Developing Country (Pakistan).

Degree: Marketing, 2013, Linnaeus University

  Background: Statistics say that Pakistan is the third largest user of compressed natural gas, its increased demand has encouraged investment in this sector. Number of… (more)

Subjects/Keywords: Customer Satisfaction; Customer Loyalty; Customer Retention

customer requirements. Satisfaction will lead to loyal customers, which will contribute to… …authors have contributed to the field of customer satisfaction; loyalty and retention Like… …Page 3 Master Thesis Marketing February 2013 research about the customer satisfaction is… …satisfaction. After the study of several research articles about the customer satisfaction, it is… …concluded that the concept of customer satisfaction and its measurement are found similar… 

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Naveed-ur-Rehman, M. (2013). Customer Retention Strategies of Compressed Natural Gas (CNG) in a Developing Country (Pakistan). (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-24338

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Naveed-ur-Rehman, Muhammad. “Customer Retention Strategies of Compressed Natural Gas (CNG) in a Developing Country (Pakistan).” 2013. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-24338.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Naveed-ur-Rehman, Muhammad. “Customer Retention Strategies of Compressed Natural Gas (CNG) in a Developing Country (Pakistan).” 2013. Web. 14 Nov 2019.

Vancouver:

Naveed-ur-Rehman M. Customer Retention Strategies of Compressed Natural Gas (CNG) in a Developing Country (Pakistan). [Internet] [Thesis]. Linnaeus University; 2013. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-24338.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Naveed-ur-Rehman M. Customer Retention Strategies of Compressed Natural Gas (CNG) in a Developing Country (Pakistan). [Thesis]. Linnaeus University; 2013. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-24338

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Linnaeus University

4. Genre-Grandpierre, Loriane. Customers’ expectations and loyalty to their loyalty programs : How customers are reacting according to their socio-demographic factors.

Degree: Marketing, 2015, Linnaeus University

  Background: Nowadays with the very competitive business environment, it is essential for companies to gain loyal customers. Loyalty programs are one of the tools… (more)

Subjects/Keywords: Loyalty programs; Perceived benefits; Demographic factors; Customer loyalty; Satisfaction

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Genre-Grandpierre, L. (2015). Customers’ expectations and loyalty to their loyalty programs : How customers are reacting according to their socio-demographic factors. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-44576

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Genre-Grandpierre, Loriane. “Customers’ expectations and loyalty to their loyalty programs : How customers are reacting according to their socio-demographic factors.” 2015. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-44576.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Genre-Grandpierre, Loriane. “Customers’ expectations and loyalty to their loyalty programs : How customers are reacting according to their socio-demographic factors.” 2015. Web. 14 Nov 2019.

Vancouver:

Genre-Grandpierre L. Customers’ expectations and loyalty to their loyalty programs : How customers are reacting according to their socio-demographic factors. [Internet] [Thesis]. Linnaeus University; 2015. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-44576.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Genre-Grandpierre L. Customers’ expectations and loyalty to their loyalty programs : How customers are reacting according to their socio-demographic factors. [Thesis]. Linnaeus University; 2015. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-44576

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Linnaeus University

5. Stigsson, Oskar. Extrinsic or Intrinsic Motivation to Implement a Quality System and The Effect On Customer Satisfaction. : A study of ISO 9000 certified companies .

Degree: Marketing, 2016, Linnaeus University

  Introduction: In order to maintain strong relationships with customers, a lot of firms have invested in improving quality; this has led to an increase… (more)

Subjects/Keywords: Extrinsic motivation; Intrinsic motivation; Customer satisfaction; Implementation; ISO 9000.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Stigsson, O. (2016). Extrinsic or Intrinsic Motivation to Implement a Quality System and The Effect On Customer Satisfaction. : A study of ISO 9000 certified companies . (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-53374

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Stigsson, Oskar. “Extrinsic or Intrinsic Motivation to Implement a Quality System and The Effect On Customer Satisfaction. : A study of ISO 9000 certified companies .” 2016. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-53374.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Stigsson, Oskar. “Extrinsic or Intrinsic Motivation to Implement a Quality System and The Effect On Customer Satisfaction. : A study of ISO 9000 certified companies .” 2016. Web. 14 Nov 2019.

Vancouver:

Stigsson O. Extrinsic or Intrinsic Motivation to Implement a Quality System and The Effect On Customer Satisfaction. : A study of ISO 9000 certified companies . [Internet] [Thesis]. Linnaeus University; 2016. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-53374.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Stigsson O. Extrinsic or Intrinsic Motivation to Implement a Quality System and The Effect On Customer Satisfaction. : A study of ISO 9000 certified companies . [Thesis]. Linnaeus University; 2016. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-53374

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Linnaeus University

6. Persson, Josefine. Service Quality Dimensions in an Online Context : -A Perspective Comparison of Service Recovery.

Degree: Linnaeus School of Business and Economics, 2012, Linnaeus University

  Service quality and service recovery has been found to play a significant role in customer satisfaction and future purchase intentions. Many studies have been… (more)

Subjects/Keywords: Service quality; service recovery; customer expectations; customer satisfaction; customer preferences; customer relationships; E-S-Qual; E-RecS-Qual; brand image; word of mouth; Business studies; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Persson, J. (2012). Service Quality Dimensions in an Online Context : -A Perspective Comparison of Service Recovery. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19390

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Persson, Josefine. “Service Quality Dimensions in an Online Context : -A Perspective Comparison of Service Recovery.” 2012. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19390.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Persson, Josefine. “Service Quality Dimensions in an Online Context : -A Perspective Comparison of Service Recovery.” 2012. Web. 14 Nov 2019.

Vancouver:

Persson J. Service Quality Dimensions in an Online Context : -A Perspective Comparison of Service Recovery. [Internet] [Thesis]. Linnaeus University; 2012. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19390.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Persson J. Service Quality Dimensions in an Online Context : -A Perspective Comparison of Service Recovery. [Thesis]. Linnaeus University; 2012. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19390

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Linnaeus University

7. Åberg, Emil. Artificial Intelligence in Customer Service : A Study on Customers' Perceptions regarding IVR Services in the Banking Industry.

Degree: Marketing, 2018, Linnaeus University

  Title: Artificial Intelligence in Customer Interactions: A Study on Customers' Perceptionsregarding IVR Services in the Banking Industry Purpose: The purpose of this paper was… (more)

Subjects/Keywords: IVR; AI; Customer Service; Banking; Customer Satisfaction; Wait time; TAM; Technology Acceptance Model; Sweden; Business Administration; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Åberg, E. (2018). Artificial Intelligence in Customer Service : A Study on Customers' Perceptions regarding IVR Services in the Banking Industry. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-75300

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Åberg, Emil. “Artificial Intelligence in Customer Service : A Study on Customers' Perceptions regarding IVR Services in the Banking Industry.” 2018. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-75300.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Åberg, Emil. “Artificial Intelligence in Customer Service : A Study on Customers' Perceptions regarding IVR Services in the Banking Industry.” 2018. Web. 14 Nov 2019.

Vancouver:

Åberg E. Artificial Intelligence in Customer Service : A Study on Customers' Perceptions regarding IVR Services in the Banking Industry. [Internet] [Thesis]. Linnaeus University; 2018. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-75300.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Åberg E. Artificial Intelligence in Customer Service : A Study on Customers' Perceptions regarding IVR Services in the Banking Industry. [Thesis]. Linnaeus University; 2018. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-75300

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Linnaeus University

8. Baikoglu, Rana. Lojalitet är sällsynt - om du hittar det, behåll det : En studie om de svenska storbankernas arbetssätt med kundlojalitet i en digitaliserad värld.

Degree: Organisation and Entrepreneurship, 2017, Linnaeus University

  Digitalization has come to represent a larger part of people’s everyday lives. The technology makes it possible to conduct bank errand at all hours.… (more)

Subjects/Keywords: Digitalization; customer loyalty; customer satisfaction; trust; communication; competence; Digitalisering; kundlojalitet; kundnöjdhet; förtroende; kommunikation; kompetens; Business Administration; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Baikoglu, R. (2017). Lojalitet är sällsynt - om du hittar det, behåll det : En studie om de svenska storbankernas arbetssätt med kundlojalitet i en digitaliserad värld. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65190

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Baikoglu, Rana. “Lojalitet är sällsynt - om du hittar det, behåll det : En studie om de svenska storbankernas arbetssätt med kundlojalitet i en digitaliserad värld.” 2017. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65190.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Baikoglu, Rana. “Lojalitet är sällsynt - om du hittar det, behåll det : En studie om de svenska storbankernas arbetssätt med kundlojalitet i en digitaliserad värld.” 2017. Web. 14 Nov 2019.

Vancouver:

Baikoglu R. Lojalitet är sällsynt - om du hittar det, behåll det : En studie om de svenska storbankernas arbetssätt med kundlojalitet i en digitaliserad värld. [Internet] [Thesis]. Linnaeus University; 2017. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65190.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Baikoglu R. Lojalitet är sällsynt - om du hittar det, behåll det : En studie om de svenska storbankernas arbetssätt med kundlojalitet i en digitaliserad värld. [Thesis]. Linnaeus University; 2017. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65190

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Linnaeus University

9. Guo, Mingyang; Sun, Jianan. Relationship Marketing: A quantitative study on what factors affect customer satisfaction towards organic food..

Degree: Marketing, 2018, Linnaeus University

  Background: With the development of organic food market, the marketers are required to investigate how to satisfy their customer in order to gain more… (more)

Subjects/Keywords: Customer satisfaction; organic food; price; food quality; taste; freshness; food safety; Business Administration; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Guo, Mingyang; Sun, J. (2018). Relationship Marketing: A quantitative study on what factors affect customer satisfaction towards organic food.. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-75976

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Guo, Mingyang; Sun, Jianan. “Relationship Marketing: A quantitative study on what factors affect customer satisfaction towards organic food..” 2018. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-75976.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Guo, Mingyang; Sun, Jianan. “Relationship Marketing: A quantitative study on what factors affect customer satisfaction towards organic food..” 2018. Web. 14 Nov 2019.

Vancouver:

Guo, Mingyang; Sun J. Relationship Marketing: A quantitative study on what factors affect customer satisfaction towards organic food.. [Internet] [Thesis]. Linnaeus University; 2018. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-75976.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Guo, Mingyang; Sun J. Relationship Marketing: A quantitative study on what factors affect customer satisfaction towards organic food.. [Thesis]. Linnaeus University; 2018. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-75976

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Linnaeus University

10. Muth, Alexandra; Ismail, Rima. Customer Brand Relationship : An empirical study of customers’ perception of brand experience, brand satisfaction, brand trust and how they affect brand loyalty.

Degree: Linnaeus School of Business and Economics, 2012, Linnaeus University

  Background: During the last decade, retail businesses have realized the importance of creatinga strong brand to be able to differentiate in a fierce market.… (more)

Subjects/Keywords: Customer brand relationship; Brand experience; Brand satisfaction; Brand trust; Brand loyalty; Business studies; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Muth, Alexandra; Ismail, R. (2012). Customer Brand Relationship : An empirical study of customers’ perception of brand experience, brand satisfaction, brand trust and how they affect brand loyalty. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19385

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Muth, Alexandra; Ismail, Rima. “Customer Brand Relationship : An empirical study of customers’ perception of brand experience, brand satisfaction, brand trust and how they affect brand loyalty.” 2012. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19385.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Muth, Alexandra; Ismail, Rima. “Customer Brand Relationship : An empirical study of customers’ perception of brand experience, brand satisfaction, brand trust and how they affect brand loyalty.” 2012. Web. 14 Nov 2019.

Vancouver:

Muth, Alexandra; Ismail R. Customer Brand Relationship : An empirical study of customers’ perception of brand experience, brand satisfaction, brand trust and how they affect brand loyalty. [Internet] [Thesis]. Linnaeus University; 2012. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19385.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Muth, Alexandra; Ismail R. Customer Brand Relationship : An empirical study of customers’ perception of brand experience, brand satisfaction, brand trust and how they affect brand loyalty. [Thesis]. Linnaeus University; 2012. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19385

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Linnaeus University

11. Gunnarsson, Frida. Interaktionens betydelse i köpupplevelsen : En studie om manliga medbesökares påverkan på kunder i kvinnoklädesbutiker.

Degree: Marketing, 2015, Linnaeus University

  The purpose of this study is to create an understanding regarding the behaviour of accompanying male visitors in a women’s clothing shop. Further more,… (more)

Subjects/Keywords: Accompanying male visitors; Interaction; Customer satisfaction and Shopping experience; Medbesökare; Interaktion; Kundtillfredsställelse och Köpupplevelse

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Gunnarsson, F. (2015). Interaktionens betydelse i köpupplevelsen : En studie om manliga medbesökares påverkan på kunder i kvinnoklädesbutiker. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-45895

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Gunnarsson, Frida. “Interaktionens betydelse i köpupplevelsen : En studie om manliga medbesökares påverkan på kunder i kvinnoklädesbutiker.” 2015. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-45895.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Gunnarsson, Frida. “Interaktionens betydelse i köpupplevelsen : En studie om manliga medbesökares påverkan på kunder i kvinnoklädesbutiker.” 2015. Web. 14 Nov 2019.

Vancouver:

Gunnarsson F. Interaktionens betydelse i köpupplevelsen : En studie om manliga medbesökares påverkan på kunder i kvinnoklädesbutiker. [Internet] [Thesis]. Linnaeus University; 2015. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-45895.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Gunnarsson F. Interaktionens betydelse i köpupplevelsen : En studie om manliga medbesökares påverkan på kunder i kvinnoklädesbutiker. [Thesis]. Linnaeus University; 2015. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-45895

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Linnaeus University

12. Lundmark, Isabelle; Mainaud, Joanna. The link between consumer perception and satisfaction : A comparative study of shopping malls and city centres .

Degree: Marketing, 2014, Linnaeus University

  Background: It is a known phenomenon that when external shopping malls arise next to cities the business of the city centres can be affected.… (more)

Subjects/Keywords: Perception; Consumer/Customer satisfaction; Choice and Store variety; Convenience; Facilities; Social; Service Quality; Atmosphere

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Lundmark, Isabelle; Mainaud, J. (2014). The link between consumer perception and satisfaction : A comparative study of shopping malls and city centres . (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-34686

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lundmark, Isabelle; Mainaud, Joanna. “The link between consumer perception and satisfaction : A comparative study of shopping malls and city centres .” 2014. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-34686.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lundmark, Isabelle; Mainaud, Joanna. “The link between consumer perception and satisfaction : A comparative study of shopping malls and city centres .” 2014. Web. 14 Nov 2019.

Vancouver:

Lundmark, Isabelle; Mainaud J. The link between consumer perception and satisfaction : A comparative study of shopping malls and city centres . [Internet] [Thesis]. Linnaeus University; 2014. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-34686.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lundmark, Isabelle; Mainaud J. The link between consumer perception and satisfaction : A comparative study of shopping malls and city centres . [Thesis]. Linnaeus University; 2014. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-34686

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Linnaeus University

13. Fritzell, Julia; Bertilsson, Jessica. Complaint Handling on Social Media.

Degree: Marketing, 2016, Linnaeus University

  Background Social media is constantly growing and has also started to be a platform for dissatisfied customers to express their complaints. This give companies… (more)

Subjects/Keywords: Complaint handling; response dimensions; timeliness; redress; apology; facilitation; credibility; attentiveness; customer satisfaction; social media

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Fritzell, Julia; Bertilsson, J. (2016). Complaint Handling on Social Media. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-53652

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Fritzell, Julia; Bertilsson, Jessica. “Complaint Handling on Social Media.” 2016. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-53652.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Fritzell, Julia; Bertilsson, Jessica. “Complaint Handling on Social Media.” 2016. Web. 14 Nov 2019.

Vancouver:

Fritzell, Julia; Bertilsson J. Complaint Handling on Social Media. [Internet] [Thesis]. Linnaeus University; 2016. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-53652.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Fritzell, Julia; Bertilsson J. Complaint Handling on Social Media. [Thesis]. Linnaeus University; 2016. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-53652

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Linnaeus University

14. Claesson, Jennifer. Service Recovery Paradox: A quantitative research concerning customer post-recovery satisfaction in the service sector.

Degree: Marketing, 2017, Linnaeus University

  The phenomena when customers perceive a service as better after a failure and the following recovery process has occurred is called service recovery paradox.… (more)

Subjects/Keywords: customer satisfaction; service failure; service recovery; service recovery paradox; Business Administration; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Claesson, J. (2017). Service Recovery Paradox: A quantitative research concerning customer post-recovery satisfaction in the service sector. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65197

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Claesson, Jennifer. “Service Recovery Paradox: A quantitative research concerning customer post-recovery satisfaction in the service sector.” 2017. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65197.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Claesson, Jennifer. “Service Recovery Paradox: A quantitative research concerning customer post-recovery satisfaction in the service sector.” 2017. Web. 14 Nov 2019.

Vancouver:

Claesson J. Service Recovery Paradox: A quantitative research concerning customer post-recovery satisfaction in the service sector. [Internet] [Thesis]. Linnaeus University; 2017. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65197.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Claesson J. Service Recovery Paradox: A quantitative research concerning customer post-recovery satisfaction in the service sector. [Thesis]. Linnaeus University; 2017. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65197

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Linnaeus University

15. Yin, Fangyan. Grow tennis in China : How to popularize professional tennis tournaments in China through customer engagement.

Degree: Marketing, 2018, Linnaeus University

  As a highly commercialized sport, tennis is growing rapidly in the Chinese market. With robust economic growth and various supports from the government, China… (more)

Subjects/Keywords: customer engagement; education; participation; satisfaction; conceptual model; qualitative content analysis; Business Administration; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Yin, F. (2018). Grow tennis in China : How to popularize professional tennis tournaments in China through customer engagement. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-76970

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Yin, Fangyan. “Grow tennis in China : How to popularize professional tennis tournaments in China through customer engagement.” 2018. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-76970.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Yin, Fangyan. “Grow tennis in China : How to popularize professional tennis tournaments in China through customer engagement.” 2018. Web. 14 Nov 2019.

Vancouver:

Yin F. Grow tennis in China : How to popularize professional tennis tournaments in China through customer engagement. [Internet] [Thesis]. Linnaeus University; 2018. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-76970.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Yin F. Grow tennis in China : How to popularize professional tennis tournaments in China through customer engagement. [Thesis]. Linnaeus University; 2018. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-76970

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

16. Basmanji, Jacqueline Sarah. Customer loyalty in rural grocery stores : - a comparative study of Swedish and Spanish customers.

Degree: Marketing, 2013, Linnaeus University

  Purpose – The purpose of this research was to explain the determiners that influence customer loyalty in rural grocery stores with a comparison of… (more)

Subjects/Keywords: customer loyalty; customer satisfaction; trust; commitment; perceived value

…This suggests that there may be other drivers to customer loyalty than satisfaction (… …Subramani, 2005; Hassan, 2012). 2.2.1 Customer perceived value influences satisfaction and… …loyalty behavior and it is most often linked to positively influence customer satisfaction (… …Customer perceived values are strongly correlated with price, quality, sacrifice, satisfaction… …many researchers have been interested in the topic of customer satisfaction (Cronin et… 

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Basmanji, J. S. (2013). Customer loyalty in rural grocery stores : - a comparative study of Swedish and Spanish customers. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-26316

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Basmanji, Jacqueline Sarah. “Customer loyalty in rural grocery stores : - a comparative study of Swedish and Spanish customers.” 2013. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-26316.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Basmanji, Jacqueline Sarah. “Customer loyalty in rural grocery stores : - a comparative study of Swedish and Spanish customers.” 2013. Web. 14 Nov 2019.

Vancouver:

Basmanji JS. Customer loyalty in rural grocery stores : - a comparative study of Swedish and Spanish customers. [Internet] [Thesis]. Linnaeus University; 2013. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-26316.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Basmanji JS. Customer loyalty in rural grocery stores : - a comparative study of Swedish and Spanish customers. [Thesis]. Linnaeus University; 2013. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-26316

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Linnaeus University

17. Qayyum, Yaser. Product Differentiation Strategies and Impact of Factors Influencing the Differentiation Process : A Case study of the Mobile Telecom Service Industry of Pakistan.

Degree: Marketing, 2017, Linnaeus University

  Telecommunication has evolved tremendously from its origin to the present. Competition has grown in the telecommunications industry. One of the idiosyncratic characteristics of the… (more)

Subjects/Keywords: Product Differentiation; Service Differentiation; Innovation; Customer Satisfaction; Service Quality; Customer Value; Value Added Services; Price; Advertising & Promotion; Regulations; Competitive Imitation; Business Administration; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Qayyum, Y. (2017). Product Differentiation Strategies and Impact of Factors Influencing the Differentiation Process : A Case study of the Mobile Telecom Service Industry of Pakistan. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-62797

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Qayyum, Yaser. “Product Differentiation Strategies and Impact of Factors Influencing the Differentiation Process : A Case study of the Mobile Telecom Service Industry of Pakistan.” 2017. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-62797.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Qayyum, Yaser. “Product Differentiation Strategies and Impact of Factors Influencing the Differentiation Process : A Case study of the Mobile Telecom Service Industry of Pakistan.” 2017. Web. 14 Nov 2019.

Vancouver:

Qayyum Y. Product Differentiation Strategies and Impact of Factors Influencing the Differentiation Process : A Case study of the Mobile Telecom Service Industry of Pakistan. [Internet] [Thesis]. Linnaeus University; 2017. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-62797.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Qayyum Y. Product Differentiation Strategies and Impact of Factors Influencing the Differentiation Process : A Case study of the Mobile Telecom Service Industry of Pakistan. [Thesis]. Linnaeus University; 2017. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-62797

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Linnaeus University

18. Erzmoneit, Hanna; Gustafsson, Jonna. What drives your satisfaction? : A quantitative study of satisfaction and loyalty for sustainable brands in a social media context.

Degree: Marketing, 2017, Linnaeus University

  By creating close and long-term relationships between the company and the customers, marketers can succeed in creating brand loyal customers. It has been argued… (more)

Subjects/Keywords: relationship marketing; customer satisfaction; brand loyalty; social media; sustainable brands; economic benefit; engagement; entertainment; information; Business Administration; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Erzmoneit, Hanna; Gustafsson, J. (2017). What drives your satisfaction? : A quantitative study of satisfaction and loyalty for sustainable brands in a social media context. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65691

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Erzmoneit, Hanna; Gustafsson, Jonna. “What drives your satisfaction? : A quantitative study of satisfaction and loyalty for sustainable brands in a social media context.” 2017. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65691.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Erzmoneit, Hanna; Gustafsson, Jonna. “What drives your satisfaction? : A quantitative study of satisfaction and loyalty for sustainable brands in a social media context.” 2017. Web. 14 Nov 2019.

Vancouver:

Erzmoneit, Hanna; Gustafsson J. What drives your satisfaction? : A quantitative study of satisfaction and loyalty for sustainable brands in a social media context. [Internet] [Thesis]. Linnaeus University; 2017. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65691.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Erzmoneit, Hanna; Gustafsson J. What drives your satisfaction? : A quantitative study of satisfaction and loyalty for sustainable brands in a social media context. [Thesis]. Linnaeus University; 2017. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65691

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Linnaeus University

19. Huang, Weiyang; Zhu, Hongyu. How relationship marketing tactics affect customer satisfaction : Evidence of supermarket industry.

Degree: Marketing, 2017, Linnaeus University

  Within the competitive marketing environment, companies are faced with many challenges to stay competitive. Companies are consistently trying to establish the longterm relationship with… (more)

Subjects/Keywords: Customer satisfaction; relationship marketing tactics; quality of service; price perception; brand perception; value proposition.; Business Administration; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Huang, Weiyang; Zhu, H. (2017). How relationship marketing tactics affect customer satisfaction : Evidence of supermarket industry. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65291

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Huang, Weiyang; Zhu, Hongyu. “How relationship marketing tactics affect customer satisfaction : Evidence of supermarket industry.” 2017. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65291.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Huang, Weiyang; Zhu, Hongyu. “How relationship marketing tactics affect customer satisfaction : Evidence of supermarket industry.” 2017. Web. 14 Nov 2019.

Vancouver:

Huang, Weiyang; Zhu H. How relationship marketing tactics affect customer satisfaction : Evidence of supermarket industry. [Internet] [Thesis]. Linnaeus University; 2017. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65291.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Huang, Weiyang; Zhu H. How relationship marketing tactics affect customer satisfaction : Evidence of supermarket industry. [Thesis]. Linnaeus University; 2017. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65291

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

20. Johansson, Malin. A method on how to improve employee job satisfaction: A case study.

Degree: Engineering, 2010, Linnaeus University

  The value of specific individuals for the success of a company has increased drastically because of the increased demand on knowledge and service orientation,… (more)

Subjects/Keywords: Job satisfaction; improvement work; working procedure; customer satisfaction; case study

…direct impact on customer satisfaction, according to Chi and Gursoy (2009). They… …in the sense that it positively affects customer satisfaction according to Sousa-Poza et al… …customer satisfaction, something that is of interest for managers. These findings suggest that… …employee job satisfaction, and as a consequence, also improve customer satisfaction. Increasing… …outcomes like improved customer satisfaction. The question, “how can job 2 Introduction… 

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Johansson, M. (2010). A method on how to improve employee job satisfaction: A case study. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-6419

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Johansson, Malin. “A method on how to improve employee job satisfaction: A case study.” 2010. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-6419.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Johansson, Malin. “A method on how to improve employee job satisfaction: A case study.” 2010. Web. 14 Nov 2019.

Vancouver:

Johansson M. A method on how to improve employee job satisfaction: A case study. [Internet] [Thesis]. Linnaeus University; 2010. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-6419.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Johansson M. A method on how to improve employee job satisfaction: A case study. [Thesis]. Linnaeus University; 2010. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-6419

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

21. Panteloukas, George; Asopo, Albert Mbu Etonga. A review of Perceived Service Quality : An empirical investigation of grocery stores’ customers in Växjö, Sweden.

Degree: Linnaeus School of Business and Economics, 2012, Linnaeus University

  Service quality and customer satisfaction are important concepts to grocery industry.  It is therefore important for companies to know how to measure this construct of… (more)

Subjects/Keywords: Service quality; customer satisfaction; SERVQUAL; grocery stores; Business studies; Företagsekonomi

…long time, there has been low competition and low customer satisfaction in the Swedish… …enhancing the effectiveness of service operations. In such context, customer satisfaction is one… …define satisfaction as the “customer fulfilment response”. Satisfaction is an evaluation as… …Czepiel (1990), customer satisfaction has been commonly accepted as a major indicator… …customer satisfaction and customer attitude. However, the 9 Bachelor Thesis 15hp (2FE07E… 

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Panteloukas, George; Asopo, A. M. E. (2012). A review of Perceived Service Quality : An empirical investigation of grocery stores’ customers in Växjö, Sweden. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19602

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Panteloukas, George; Asopo, Albert Mbu Etonga. “A review of Perceived Service Quality : An empirical investigation of grocery stores’ customers in Växjö, Sweden.” 2012. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19602.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Panteloukas, George; Asopo, Albert Mbu Etonga. “A review of Perceived Service Quality : An empirical investigation of grocery stores’ customers in Växjö, Sweden.” 2012. Web. 14 Nov 2019.

Vancouver:

Panteloukas, George; Asopo AME. A review of Perceived Service Quality : An empirical investigation of grocery stores’ customers in Växjö, Sweden. [Internet] [Thesis]. Linnaeus University; 2012. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19602.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Panteloukas, George; Asopo AME. A review of Perceived Service Quality : An empirical investigation of grocery stores’ customers in Växjö, Sweden. [Thesis]. Linnaeus University; 2012. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19602

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

22. Mårtensson, Sofia. Customer loyalty across industries : a quantitative study in a Swedish retail setting on the impact of relationship marketing.

Degree: Marketing, 2013, Linnaeus University

  Authors: Rickard Neij and Sofia MårtenssonTutor: Dr Mosad ZineldinTitle: Customer loyalty across industries- a quantitative study in a Swedish retailsetting on the impact of… (more)

Subjects/Keywords: relationship marketing; customer loyalty; quality; satisfaction; commitment; trust; retail

…defined in terms of customer satisfaction, share of customer, customer retention, and loyalty… …that could explain customer loyalty, although in an indirect effect. Customer satisfaction is… …relationship marketing elements total quality, satisfaction, commitment, and trust impacts customer… …relationship quality, relationship satisfaction and customer loyalty are all relational outcomes that… …been shown to increase the overall satisfaction level with the customer (Anderson et al… 

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Mårtensson, S. (2013). Customer loyalty across industries : a quantitative study in a Swedish retail setting on the impact of relationship marketing. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-27011

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Mårtensson, Sofia. “Customer loyalty across industries : a quantitative study in a Swedish retail setting on the impact of relationship marketing.” 2013. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-27011.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Mårtensson, Sofia. “Customer loyalty across industries : a quantitative study in a Swedish retail setting on the impact of relationship marketing.” 2013. Web. 14 Nov 2019.

Vancouver:

Mårtensson S. Customer loyalty across industries : a quantitative study in a Swedish retail setting on the impact of relationship marketing. [Internet] [Thesis]. Linnaeus University; 2013. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-27011.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mårtensson S. Customer loyalty across industries : a quantitative study in a Swedish retail setting on the impact of relationship marketing. [Thesis]. Linnaeus University; 2013. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-27011

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

23. Forssell, Mikael; Hedlund, Jonas. Bäst före 2014 : En studie om matsvinn i livsmedelsbutiker.

Degree: Marketing, 2014, Linnaeus University

  Syfte Vårt syfte är att ge en djupare förståelse för det matsvinn som uppstår i livsmedelsbutiker genom att analysera och utreda servicelandskapets, personalens och… (more)

Subjects/Keywords: food waste; servicescape; personnel; customer; profitability; customer satisfaction; matsvinn; servicelandskap; personal; kund; lönsamhet; kundnöjdhet

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APA (6th Edition):

Forssell, Mikael; Hedlund, J. (2014). Bäst före 2014 : En studie om matsvinn i livsmedelsbutiker. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-31553

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Forssell, Mikael; Hedlund, Jonas. “Bäst före 2014 : En studie om matsvinn i livsmedelsbutiker.” 2014. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-31553.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Forssell, Mikael; Hedlund, Jonas. “Bäst före 2014 : En studie om matsvinn i livsmedelsbutiker.” 2014. Web. 14 Nov 2019.

Vancouver:

Forssell, Mikael; Hedlund J. Bäst före 2014 : En studie om matsvinn i livsmedelsbutiker. [Internet] [Thesis]. Linnaeus University; 2014. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-31553.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Forssell, Mikael; Hedlund J. Bäst före 2014 : En studie om matsvinn i livsmedelsbutiker. [Thesis]. Linnaeus University; 2014. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-31553

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

24. Thörnblad, Andreas; Ahlmén, Marcus. Customer Relationship Management within the Industry of Speciality Stores : How customer loyalty can be explained by satisfaction, trust and commitment.

Degree: Linnaeus School of Business and Economics, 2012, Linnaeus University

  The purpose of this thesis is to explain how satisfaction, trust and commitment impacts customer retention and word-of-mouth communication within the industry of Speciality… (more)

Subjects/Keywords: relationship marketing; customer relationship management; crm; speciality stores; satisfaction; trust; commitment; word-of-mouth communication; customer retention; Business studies; Företagsekonomi

…Poiesz (1989) mention that the relationship between customer satisfaction and… …general understanding is that customer satisfaction, trust and commitment leads to customer… …customer satisfaction, trust and commitment as parts of relationship quality have some impact on… …is known but not explicitly explained how customer satisfaction, trust and commitment… …Berry & Parasuraman, 1996). 2.2 Satisfaction Customer satisfaction is according to… 

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Thörnblad, Andreas; Ahlmén, M. (2012). Customer Relationship Management within the Industry of Speciality Stores : How customer loyalty can be explained by satisfaction, trust and commitment. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19099

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Thörnblad, Andreas; Ahlmén, Marcus. “Customer Relationship Management within the Industry of Speciality Stores : How customer loyalty can be explained by satisfaction, trust and commitment.” 2012. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19099.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Thörnblad, Andreas; Ahlmén, Marcus. “Customer Relationship Management within the Industry of Speciality Stores : How customer loyalty can be explained by satisfaction, trust and commitment.” 2012. Web. 14 Nov 2019.

Vancouver:

Thörnblad, Andreas; Ahlmén M. Customer Relationship Management within the Industry of Speciality Stores : How customer loyalty can be explained by satisfaction, trust and commitment. [Internet] [Thesis]. Linnaeus University; 2012. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19099.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Thörnblad, Andreas; Ahlmén M. Customer Relationship Management within the Industry of Speciality Stores : How customer loyalty can be explained by satisfaction, trust and commitment. [Thesis]. Linnaeus University; 2012. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-19099

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

25. Axelsson, Cecilia; Puskar, Belma. Kundvärden i en värld av tyll, slöjor och brudbuketter : En studie om svenska bröllopskoordinatorer.

Degree: Organisation and Entrepreneurship, 2014, Linnaeus University

Denna uppsats består av en kvalitativ undersökning som antog en induktiv ansats. Detta föll sig naturligt för oss eftersom vårt intresse av bröllopsindustrin och… (more)

Subjects/Keywords: Value; Customer value; Event planning; Personalization; Customization; Customer relations; Customer satisfaction; Service quality; Värdeskapande; Kundvärde; Eventplanering; Kundanpassning; Kundmedverkan; Kundrelationer; Kundtillfredsställelse; Servicekvalitet

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Axelsson, Cecilia; Puskar, B. (2014). Kundvärden i en värld av tyll, slöjor och brudbuketter : En studie om svenska bröllopskoordinatorer. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-31842

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Axelsson, Cecilia; Puskar, Belma. “Kundvärden i en värld av tyll, slöjor och brudbuketter : En studie om svenska bröllopskoordinatorer.” 2014. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-31842.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Axelsson, Cecilia; Puskar, Belma. “Kundvärden i en värld av tyll, slöjor och brudbuketter : En studie om svenska bröllopskoordinatorer.” 2014. Web. 14 Nov 2019.

Vancouver:

Axelsson, Cecilia; Puskar B. Kundvärden i en värld av tyll, slöjor och brudbuketter : En studie om svenska bröllopskoordinatorer. [Internet] [Thesis]. Linnaeus University; 2014. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-31842.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Axelsson, Cecilia; Puskar B. Kundvärden i en värld av tyll, slöjor och brudbuketter : En studie om svenska bröllopskoordinatorer. [Thesis]. Linnaeus University; 2014. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-31842

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

26. Sjöqvist, Sarah. Customer engagement behavior on social media brand communities : A quantitative study regarding engagement behavior, perceived benefits, and relationship outcome on different social media platforms.

Degree: Marketing, 2015, Linnaeus University

  Social media has provided both companies and customer with new opportunities. Customers are increasingly integrating social media into their daily lives and companies has… (more)

Subjects/Keywords: Customer engagement; relationship benefits; relationship outcome; loyalty; trust; satisfaction; social media; brand communities; Facebook; Instagram; Pinterest

customer engagement is of attitudinal decedents. These include trust, customer satisfaction… …state that trust, satisfaction, commitment, and loyalty are consequences of customer… …satisfaction, affective commitment, and loyalty (Gummerus et al., 2012). Customer… …community and customer satisfaction also has a positively influence by customers response of… …al., 2013). It has also been stated that satisfaction is a consequence of customer… 

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Sjöqvist, S. (2015). Customer engagement behavior on social media brand communities : A quantitative study regarding engagement behavior, perceived benefits, and relationship outcome on different social media platforms. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-43889

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Sjöqvist, Sarah. “Customer engagement behavior on social media brand communities : A quantitative study regarding engagement behavior, perceived benefits, and relationship outcome on different social media platforms.” 2015. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-43889.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Sjöqvist, Sarah. “Customer engagement behavior on social media brand communities : A quantitative study regarding engagement behavior, perceived benefits, and relationship outcome on different social media platforms.” 2015. Web. 14 Nov 2019.

Vancouver:

Sjöqvist S. Customer engagement behavior on social media brand communities : A quantitative study regarding engagement behavior, perceived benefits, and relationship outcome on different social media platforms. [Internet] [Thesis]. Linnaeus University; 2015. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-43889.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Sjöqvist S. Customer engagement behavior on social media brand communities : A quantitative study regarding engagement behavior, perceived benefits, and relationship outcome on different social media platforms. [Thesis]. Linnaeus University; 2015. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-43889

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Linnaeus University

27. Hjärne, Sara; Perem, Mathilda. Hur fungerar egentligen köpbeslutsprocessen inom e-handel? : En kvalitativ studie om konsumenternas beteende vid konsumtion på Internet.

Degree: Marketing, 2014, Linnaeus University

Title: How does the buying decision process really function within e-commerce? - A qualitative study of consumer behavior when they consume on Internet. Institution:… (more)

Subjects/Keywords: Buying decision process; purchase decision process need recognition; information search; evaluation; purchase decision; postpurchase behavior; consumer decision making; E-commerce; E-commerce channels; online shopping; online purchase; e-retail; internet shopping; electronic shopping; consumer behavior; online appereal shopping; social media; decision making; online retailing; website design; customer satisfaction; webshopping; perceived risk; convinience; price; online consumption behavior.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Hjärne, Sara; Perem, M. (2014). Hur fungerar egentligen köpbeslutsprocessen inom e-handel? : En kvalitativ studie om konsumenternas beteende vid konsumtion på Internet. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-34484

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Hjärne, Sara; Perem, Mathilda. “Hur fungerar egentligen köpbeslutsprocessen inom e-handel? : En kvalitativ studie om konsumenternas beteende vid konsumtion på Internet.” 2014. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-34484.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Hjärne, Sara; Perem, Mathilda. “Hur fungerar egentligen köpbeslutsprocessen inom e-handel? : En kvalitativ studie om konsumenternas beteende vid konsumtion på Internet.” 2014. Web. 14 Nov 2019.

Vancouver:

Hjärne, Sara; Perem M. Hur fungerar egentligen köpbeslutsprocessen inom e-handel? : En kvalitativ studie om konsumenternas beteende vid konsumtion på Internet. [Internet] [Thesis]. Linnaeus University; 2014. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-34484.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Hjärne, Sara; Perem M. Hur fungerar egentligen köpbeslutsprocessen inom e-handel? : En kvalitativ studie om konsumenternas beteende vid konsumtion på Internet. [Thesis]. Linnaeus University; 2014. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-34484

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

28. Andersson, Ida. Distansskogsägares nöjdhet med Södras tjänsteutbud och kvalité på tjänster.

Degree: Forestry and Wood Technology, 2015, Linnaeus University

  The development of technology and the mechanization in the Swedish forestry has during the last 60 years resulted in depopulation of the country side… (more)

Subjects/Keywords: Distance forest owners; Forest Owners' Association; Customer satisfaction; Service offering; Quality of service; distansskogsägare; skogsägarförening; kundnöjdhet; tjänsteutbud; kvalité på tjänster

…that creates customer satisfaction.” (Wicks & Roethlein 2009, s 1.) Kvalitet… …defined as the summation of the affective evaluations by each customer of each attitude object… 

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Andersson, I. (2015). Distansskogsägares nöjdhet med Södras tjänsteutbud och kvalité på tjänster. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-44544

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Andersson, Ida. “Distansskogsägares nöjdhet med Södras tjänsteutbud och kvalité på tjänster.” 2015. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-44544.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Andersson, Ida. “Distansskogsägares nöjdhet med Södras tjänsteutbud och kvalité på tjänster.” 2015. Web. 14 Nov 2019.

Vancouver:

Andersson I. Distansskogsägares nöjdhet med Södras tjänsteutbud och kvalité på tjänster. [Internet] [Thesis]. Linnaeus University; 2015. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-44544.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Andersson I. Distansskogsägares nöjdhet med Södras tjänsteutbud och kvalité på tjänster. [Thesis]. Linnaeus University; 2015. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-44544

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

29. Grankvist, Sebastian. Jag är Handelsbanken : En fallstudie om Handelsbankens interna marknadsföring.

Degree: Marketing, 2015, Linnaeus University

<h2>Bakgrund:</h2> Det diskuteras ideligen kring de fyra storbankerna i media angående trender och framtidsutsikter. I Sverige är utbudet av banker stort, trots det skiljer de… (more)

Subjects/Keywords: Internal marketing; internal branding; organizational culture; frontline staff; Customer satisfaction; internal communication; Handelsbanken; Intern marknadsföring; intern kommunikation; internal branding; organisationskultur; frontpersonal; kundnöjdhet; Handelsbanken

…och personalen blir förberedda. ”Internal customer orientation” är enligt Matanda och… …diskuterar att konceptet ”internal customer orientation”, vilket tyder på att varje medarbetare är… …produkter för frontpersonalen. “Internal customer orientation” kan enligt Matanda och Ndubisi… 

Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Sample image

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Grankvist, S. (2015). Jag är Handelsbanken : En fallstudie om Handelsbankens interna marknadsföring. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-39817

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Grankvist, Sebastian. “Jag är Handelsbanken : En fallstudie om Handelsbankens interna marknadsföring.” 2015. Thesis, Linnaeus University. Accessed November 14, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-39817.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Grankvist, Sebastian. “Jag är Handelsbanken : En fallstudie om Handelsbankens interna marknadsföring.” 2015. Web. 14 Nov 2019.

Vancouver:

Grankvist S. Jag är Handelsbanken : En fallstudie om Handelsbankens interna marknadsföring. [Internet] [Thesis]. Linnaeus University; 2015. [cited 2019 Nov 14]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-39817.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Grankvist S. Jag är Handelsbanken : En fallstudie om Handelsbankens interna marknadsföring. [Thesis]. Linnaeus University; 2015. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-39817

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

.