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You searched for subject:(Customer relations). Showing records 1 – 30 of 304 total matches.

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Massey University

1. Wang, Nanbing. A comparative study of customer relationship management (CRM) : how strategies and applications vary across industries : a research thesis presented in partial fulfilment of the requirements for the degree of Master's in Logistics and Supply Chain Management at Massey University, New Zealand .

Degree: 2015, Massey University

 Over the past decade, there has been an explosion of interest in customer management (CRM) by both academics and executives. However, despite an increasing amount… (more)

Subjects/Keywords: Customer relations; Management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Wang, N. (2015). A comparative study of customer relationship management (CRM) : how strategies and applications vary across industries : a research thesis presented in partial fulfilment of the requirements for the degree of Master's in Logistics and Supply Chain Management at Massey University, New Zealand . (Thesis). Massey University. Retrieved from http://hdl.handle.net/10179/7890

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Wang, Nanbing. “A comparative study of customer relationship management (CRM) : how strategies and applications vary across industries : a research thesis presented in partial fulfilment of the requirements for the degree of Master's in Logistics and Supply Chain Management at Massey University, New Zealand .” 2015. Thesis, Massey University. Accessed March 19, 2019. http://hdl.handle.net/10179/7890.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Wang, Nanbing. “A comparative study of customer relationship management (CRM) : how strategies and applications vary across industries : a research thesis presented in partial fulfilment of the requirements for the degree of Master's in Logistics and Supply Chain Management at Massey University, New Zealand .” 2015. Web. 19 Mar 2019.

Vancouver:

Wang N. A comparative study of customer relationship management (CRM) : how strategies and applications vary across industries : a research thesis presented in partial fulfilment of the requirements for the degree of Master's in Logistics and Supply Chain Management at Massey University, New Zealand . [Internet] [Thesis]. Massey University; 2015. [cited 2019 Mar 19]. Available from: http://hdl.handle.net/10179/7890.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Wang N. A comparative study of customer relationship management (CRM) : how strategies and applications vary across industries : a research thesis presented in partial fulfilment of the requirements for the degree of Master's in Logistics and Supply Chain Management at Massey University, New Zealand . [Thesis]. Massey University; 2015. Available from: http://hdl.handle.net/10179/7890

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

2. Van Eeden, Erica. Current issues in managing customer relationships.

Degree: 2012, University of Johannesburg

M.Comm.

In the past year or two, there has been a phenomenal interest among academic and marketing practitioners regarding the concept of Customer Relationship Management… (more)

Subjects/Keywords: Customer relations - Management

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APA (6th Edition):

Van Eeden, E. (2012). Current issues in managing customer relationships. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/6642

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Van Eeden, Erica. “Current issues in managing customer relationships.” 2012. Thesis, University of Johannesburg. Accessed March 19, 2019. http://hdl.handle.net/10210/6642.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Van Eeden, Erica. “Current issues in managing customer relationships.” 2012. Web. 19 Mar 2019.

Vancouver:

Van Eeden E. Current issues in managing customer relationships. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2019 Mar 19]. Available from: http://hdl.handle.net/10210/6642.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Van Eeden E. Current issues in managing customer relationships. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/6642

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of KwaZulu-Natal

3. [No author]. Customers expectation and perception of the level of service provided by Autolab.

Degree: Business administration, 2009, University of KwaZulu-Natal

 Autolab is a department of the South African Sugar Association, which develops and provides support services for computerised systems installed in the local sugar industry… (more)

Subjects/Keywords: Customer services.; Customer relations.; Business administration.

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APA (6th Edition):

author], [. (2009). Customers expectation and perception of the level of service provided by Autolab. (Thesis). University of KwaZulu-Natal. Retrieved from http://hdl.handle.net/10413/4436

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

author], [No. “Customers expectation and perception of the level of service provided by Autolab. ” 2009. Thesis, University of KwaZulu-Natal. Accessed March 19, 2019. http://hdl.handle.net/10413/4436.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

author], [No. “Customers expectation and perception of the level of service provided by Autolab. ” 2009. Web. 19 Mar 2019.

Vancouver:

author] [. Customers expectation and perception of the level of service provided by Autolab. [Internet] [Thesis]. University of KwaZulu-Natal; 2009. [cited 2019 Mar 19]. Available from: http://hdl.handle.net/10413/4436.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

author] [. Customers expectation and perception of the level of service provided by Autolab. [Thesis]. University of KwaZulu-Natal; 2009. Available from: http://hdl.handle.net/10413/4436

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of KwaZulu-Natal

4. [No author]. A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 .

Degree: Marketing management, 2011, University of KwaZulu-Natal

 The marketisation of higher and further education institutions whereby education institutions adopt commercial practices to operate has led to increased competition in the education industry.… (more)

Subjects/Keywords: Customer services.; Customer relations.; Marketing management.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2011). A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 . (Thesis). University of KwaZulu-Natal. Retrieved from http://hdl.handle.net/10413/9746

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

author], [No. “A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 .” 2011. Thesis, University of KwaZulu-Natal. Accessed March 19, 2019. http://hdl.handle.net/10413/9746.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

author], [No. “A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 .” 2011. Web. 19 Mar 2019.

Vancouver:

author] [. A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 . [Internet] [Thesis]. University of KwaZulu-Natal; 2011. [cited 2019 Mar 19]. Available from: http://hdl.handle.net/10413/9746.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

author] [. A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 . [Thesis]. University of KwaZulu-Natal; 2011. Available from: http://hdl.handle.net/10413/9746

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Nelson Mandela Metropolitan University

5. Meyer, Warren Carlo. Investigating customer service excellence at Lakeside Spar.

Degree: MBA, Faculty of Business and Economic Sciences, 2009, Nelson Mandela Metropolitan University

 Service delivery is critical to the customer’s perception of value and is core to the success of an organisation. Excellent customer service incorporates the critical… (more)

Subjects/Keywords: Consumer satisfaction; Customer services; Customer relations management

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APA (6th Edition):

Meyer, W. C. (2009). Investigating customer service excellence at Lakeside Spar. (Masters Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/1016

Chicago Manual of Style (16th Edition):

Meyer, Warren Carlo. “Investigating customer service excellence at Lakeside Spar.” 2009. Masters Thesis, Nelson Mandela Metropolitan University. Accessed March 19, 2019. http://hdl.handle.net/10948/1016.

MLA Handbook (7th Edition):

Meyer, Warren Carlo. “Investigating customer service excellence at Lakeside Spar.” 2009. Web. 19 Mar 2019.

Vancouver:

Meyer WC. Investigating customer service excellence at Lakeside Spar. [Internet] [Masters thesis]. Nelson Mandela Metropolitan University; 2009. [cited 2019 Mar 19]. Available from: http://hdl.handle.net/10948/1016.

Council of Science Editors:

Meyer WC. Investigating customer service excellence at Lakeside Spar. [Masters Thesis]. Nelson Mandela Metropolitan University; 2009. Available from: http://hdl.handle.net/10948/1016


University of Pretoria

6. Lockstone, Trent. Influencing customer retention for low-consumption credence goods through social norms.

Degree: MBA, Gordon Institute of Business Science (GIBS), 2013, University of Pretoria

 Social norms have been claimed to influence customer retention when the social network the customer engages with is well aware of a customer’s use of… (more)

Subjects/Keywords: UCTD; Consumption (Economics).; Customer relations.; Customer loyalty.

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APA (6th Edition):

Lockstone, T. (2013). Influencing customer retention for low-consumption credence goods through social norms. (Masters Thesis). University of Pretoria. Retrieved from http://hdl.handle.net/2263/40766

Chicago Manual of Style (16th Edition):

Lockstone, Trent. “Influencing customer retention for low-consumption credence goods through social norms.” 2013. Masters Thesis, University of Pretoria. Accessed March 19, 2019. http://hdl.handle.net/2263/40766.

MLA Handbook (7th Edition):

Lockstone, Trent. “Influencing customer retention for low-consumption credence goods through social norms.” 2013. Web. 19 Mar 2019.

Vancouver:

Lockstone T. Influencing customer retention for low-consumption credence goods through social norms. [Internet] [Masters thesis]. University of Pretoria; 2013. [cited 2019 Mar 19]. Available from: http://hdl.handle.net/2263/40766.

Council of Science Editors:

Lockstone T. Influencing customer retention for low-consumption credence goods through social norms. [Masters Thesis]. University of Pretoria; 2013. Available from: http://hdl.handle.net/2263/40766


Nelson Mandela Metropolitan University

7. Xaluva, Bongiwe Lumka. Improving customer retention at a selected medical fund through internal service quality and customer relationship management.

Degree: Faculty of Business and Economic Sciences, 2012, Nelson Mandela Metropolitan University

 In today’s competitive arena, organisations need strategically to shift their focus from primarily concentrating on new customer acquisitions and rather to realise the importance of… (more)

Subjects/Keywords: Customer relations  – Management; Customer services; Consumer satisfaction

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APA (6th Edition):

Xaluva, B. L. (2012). Improving customer retention at a selected medical fund through internal service quality and customer relationship management. (Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/d1008118

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Xaluva, Bongiwe Lumka. “Improving customer retention at a selected medical fund through internal service quality and customer relationship management.” 2012. Thesis, Nelson Mandela Metropolitan University. Accessed March 19, 2019. http://hdl.handle.net/10948/d1008118.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Xaluva, Bongiwe Lumka. “Improving customer retention at a selected medical fund through internal service quality and customer relationship management.” 2012. Web. 19 Mar 2019.

Vancouver:

Xaluva BL. Improving customer retention at a selected medical fund through internal service quality and customer relationship management. [Internet] [Thesis]. Nelson Mandela Metropolitan University; 2012. [cited 2019 Mar 19]. Available from: http://hdl.handle.net/10948/d1008118.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Xaluva BL. Improving customer retention at a selected medical fund through internal service quality and customer relationship management. [Thesis]. Nelson Mandela Metropolitan University; 2012. Available from: http://hdl.handle.net/10948/d1008118

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Massey University

8. Balasubramaniam, Ravi. The link between customer profitability in business-to-business markets and the nature of business relationships : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Marketing, Massey University, Wellington campus .

Degree: 2012, Massey University

 Empirical studies on customer profitability in business markets have reported wide profitability variation and a skewed distribution, typically a small number of very profitable customers… (more)

Subjects/Keywords: Customer profitability; Customer relations; Business relationships

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Balasubramaniam, R. (2012). The link between customer profitability in business-to-business markets and the nature of business relationships : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Marketing, Massey University, Wellington campus . (Thesis). Massey University. Retrieved from http://hdl.handle.net/10179/3439

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Balasubramaniam, Ravi. “The link between customer profitability in business-to-business markets and the nature of business relationships : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Marketing, Massey University, Wellington campus .” 2012. Thesis, Massey University. Accessed March 19, 2019. http://hdl.handle.net/10179/3439.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Balasubramaniam, Ravi. “The link between customer profitability in business-to-business markets and the nature of business relationships : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Marketing, Massey University, Wellington campus .” 2012. Web. 19 Mar 2019.

Vancouver:

Balasubramaniam R. The link between customer profitability in business-to-business markets and the nature of business relationships : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Marketing, Massey University, Wellington campus . [Internet] [Thesis]. Massey University; 2012. [cited 2019 Mar 19]. Available from: http://hdl.handle.net/10179/3439.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Balasubramaniam R. The link between customer profitability in business-to-business markets and the nature of business relationships : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Marketing, Massey University, Wellington campus . [Thesis]. Massey University; 2012. Available from: http://hdl.handle.net/10179/3439

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Missouri – Columbia

9. Dong, Beibei, 1981-. The effects of customer participation on service outcomes: a fit perspective.

Degree: 2010, University of Missouri – Columbia

 [ACCESS RESTRICTED TO THE UNIVERSITY OF MISSOURI AT AUTHOR'S REQUEST.] Previous research in customer participation argues that customer participation positively influences service quality and customer(more)

Subjects/Keywords: Customer relations; Customer services; Consumer satisfaction

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APA (6th Edition):

Dong, Beibei, 1. (2010). The effects of customer participation on service outcomes: a fit perspective. (Thesis). University of Missouri – Columbia. Retrieved from http://hdl.handle.net/10355/6762

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Dong, Beibei, 1981-. “The effects of customer participation on service outcomes: a fit perspective.” 2010. Thesis, University of Missouri – Columbia. Accessed March 19, 2019. http://hdl.handle.net/10355/6762.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Dong, Beibei, 1981-. “The effects of customer participation on service outcomes: a fit perspective.” 2010. Web. 19 Mar 2019.

Vancouver:

Dong, Beibei 1. The effects of customer participation on service outcomes: a fit perspective. [Internet] [Thesis]. University of Missouri – Columbia; 2010. [cited 2019 Mar 19]. Available from: http://hdl.handle.net/10355/6762.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Dong, Beibei 1. The effects of customer participation on service outcomes: a fit perspective. [Thesis]. University of Missouri – Columbia; 2010. Available from: http://hdl.handle.net/10355/6762

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

10. Zaayman, Philip. Functional requirements of eCRM solutions for the South African SME sector.

Degree: 2009, University of Johannesburg

M.Phil.

The issue of Customer Relationship Management (CRM) within organisations has gained importance over the last five years, and the trend is set to continue… (more)

Subjects/Keywords: Small business; Customer services; Customer relations management

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APA (6th Edition):

Zaayman, P. (2009). Functional requirements of eCRM solutions for the South African SME sector. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/1874

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Zaayman, Philip. “Functional requirements of eCRM solutions for the South African SME sector.” 2009. Thesis, University of Johannesburg. Accessed March 19, 2019. http://hdl.handle.net/10210/1874.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Zaayman, Philip. “Functional requirements of eCRM solutions for the South African SME sector.” 2009. Web. 19 Mar 2019.

Vancouver:

Zaayman P. Functional requirements of eCRM solutions for the South African SME sector. [Internet] [Thesis]. University of Johannesburg; 2009. [cited 2019 Mar 19]. Available from: http://hdl.handle.net/10210/1874.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Zaayman P. Functional requirements of eCRM solutions for the South African SME sector. [Thesis]. University of Johannesburg; 2009. Available from: http://hdl.handle.net/10210/1874

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Kashmir

11. Tabasum Nazir. Relationship between customer satisfaction and financial performance of banks; A study of select Banks in Northern India.

Degree: 2015, University of Kashmir

This chapter studies the relationship between the two variables that is customer satisfaction and financial performance and discusses how far customer satisfaction newlineis responsible for… (more)

Subjects/Keywords: Customer satisfaction-India; Relations-Banks

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APA (6th Edition):

Nazir, T. (2015). Relationship between customer satisfaction and financial performance of banks; A study of select Banks in Northern India. (Thesis). University of Kashmir. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/39929

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Nazir, Tabasum. “Relationship between customer satisfaction and financial performance of banks; A study of select Banks in Northern India.” 2015. Thesis, University of Kashmir. Accessed March 19, 2019. http://shodhganga.inflibnet.ac.in/handle/10603/39929.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Nazir, Tabasum. “Relationship between customer satisfaction and financial performance of banks; A study of select Banks in Northern India.” 2015. Web. 19 Mar 2019.

Vancouver:

Nazir T. Relationship between customer satisfaction and financial performance of banks; A study of select Banks in Northern India. [Internet] [Thesis]. University of Kashmir; 2015. [cited 2019 Mar 19]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/39929.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Nazir T. Relationship between customer satisfaction and financial performance of banks; A study of select Banks in Northern India. [Thesis]. University of Kashmir; 2015. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/39929

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Pretoria

12. Hoffman, Elan. Reducing churn from price increases : an experimental intervention.

Degree: MBA, Gordon Institute of Business Science (GIBS), 2013, University of Pretoria

 Reducing customer churn while simultaneously increasing prices is a challenge in need of a successful intervention. This study takes an in-depth look into successful interventions… (more)

Subjects/Keywords: UCTD; Price fixing; Customer relations

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APA (6th Edition):

Hoffman, E. (2013). Reducing churn from price increases : an experimental intervention. (Masters Thesis). University of Pretoria. Retrieved from http://hdl.handle.net/2263/40653

Chicago Manual of Style (16th Edition):

Hoffman, Elan. “Reducing churn from price increases : an experimental intervention.” 2013. Masters Thesis, University of Pretoria. Accessed March 19, 2019. http://hdl.handle.net/2263/40653.

MLA Handbook (7th Edition):

Hoffman, Elan. “Reducing churn from price increases : an experimental intervention.” 2013. Web. 19 Mar 2019.

Vancouver:

Hoffman E. Reducing churn from price increases : an experimental intervention. [Internet] [Masters thesis]. University of Pretoria; 2013. [cited 2019 Mar 19]. Available from: http://hdl.handle.net/2263/40653.

Council of Science Editors:

Hoffman E. Reducing churn from price increases : an experimental intervention. [Masters Thesis]. University of Pretoria; 2013. Available from: http://hdl.handle.net/2263/40653


University of Pretoria

13. Ambaram, Meena. The factors that enable customer centricity and the changes in the organisation design when moving from a product to a customer centric strategy.

Degree: MBA, Gordon Institute of Business Science (GIBS), 2013, University of Pretoria

 Launching new products into the market is considered a means of generating growth; however the growth is often short-lived as competitors copy product innovations. Organisations… (more)

Subjects/Keywords: UCTD; Business planning.; Customer relations

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APA (6th Edition):

Ambaram, M. (2013). The factors that enable customer centricity and the changes in the organisation design when moving from a product to a customer centric strategy. (Masters Thesis). University of Pretoria. Retrieved from http://hdl.handle.net/2263/40767

Chicago Manual of Style (16th Edition):

Ambaram, Meena. “The factors that enable customer centricity and the changes in the organisation design when moving from a product to a customer centric strategy.” 2013. Masters Thesis, University of Pretoria. Accessed March 19, 2019. http://hdl.handle.net/2263/40767.

MLA Handbook (7th Edition):

Ambaram, Meena. “The factors that enable customer centricity and the changes in the organisation design when moving from a product to a customer centric strategy.” 2013. Web. 19 Mar 2019.

Vancouver:

Ambaram M. The factors that enable customer centricity and the changes in the organisation design when moving from a product to a customer centric strategy. [Internet] [Masters thesis]. University of Pretoria; 2013. [cited 2019 Mar 19]. Available from: http://hdl.handle.net/2263/40767.

Council of Science Editors:

Ambaram M. The factors that enable customer centricity and the changes in the organisation design when moving from a product to a customer centric strategy. [Masters Thesis]. University of Pretoria; 2013. Available from: http://hdl.handle.net/2263/40767


RMIT University

14. De Vries, R. Determinants of business-to-business relationship quality in a financial services context.

Degree: 2008, RMIT University

 Building and maintaining business relationships is becoming increasingly important as organisations seek to improve their competitive advantage by entering long-term relationships with strategic business partners.… (more)

Subjects/Keywords: Industrial marketing; Customer relations

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APA (6th Edition):

De Vries, R. (2008). Determinants of business-to-business relationship quality in a financial services context. (Thesis). RMIT University. Retrieved from http://researchbank.rmit.edu.au/view/rmit:9519

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

De Vries, R. “Determinants of business-to-business relationship quality in a financial services context.” 2008. Thesis, RMIT University. Accessed March 19, 2019. http://researchbank.rmit.edu.au/view/rmit:9519.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

De Vries, R. “Determinants of business-to-business relationship quality in a financial services context.” 2008. Web. 19 Mar 2019.

Vancouver:

De Vries R. Determinants of business-to-business relationship quality in a financial services context. [Internet] [Thesis]. RMIT University; 2008. [cited 2019 Mar 19]. Available from: http://researchbank.rmit.edu.au/view/rmit:9519.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

De Vries R. Determinants of business-to-business relationship quality in a financial services context. [Thesis]. RMIT University; 2008. Available from: http://researchbank.rmit.edu.au/view/rmit:9519

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


North-West University

15. Mmusi, Mmusi. Improving customer satisfaction, layalty and retention through relationship marketing : the case of Botswana railways / Mmusi, Mmusi .

Degree: 2010, North-West University

 Relationship marketing reduces emphasis on the sales focus that organizations traditionally place on profitability, shifting towards a campaign that emphasizes customer relations and retention. The… (more)

Subjects/Keywords: Relationship marketing; Customer relations

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Mmusi, M. (2010). Improving customer satisfaction, layalty and retention through relationship marketing : the case of Botswana railways / Mmusi, Mmusi . (Thesis). North-West University. Retrieved from http://hdl.handle.net/10394/16017

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Mmusi, Mmusi. “Improving customer satisfaction, layalty and retention through relationship marketing : the case of Botswana railways / Mmusi, Mmusi .” 2010. Thesis, North-West University. Accessed March 19, 2019. http://hdl.handle.net/10394/16017.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Mmusi, Mmusi. “Improving customer satisfaction, layalty and retention through relationship marketing : the case of Botswana railways / Mmusi, Mmusi .” 2010. Web. 19 Mar 2019.

Vancouver:

Mmusi M. Improving customer satisfaction, layalty and retention through relationship marketing : the case of Botswana railways / Mmusi, Mmusi . [Internet] [Thesis]. North-West University; 2010. [cited 2019 Mar 19]. Available from: http://hdl.handle.net/10394/16017.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mmusi M. Improving customer satisfaction, layalty and retention through relationship marketing : the case of Botswana railways / Mmusi, Mmusi . [Thesis]. North-West University; 2010. Available from: http://hdl.handle.net/10394/16017

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

16. Dladla, David Toto. A measurement of client satisfaction with services provided by Radiopark Studios to internal clients.

Degree: 2014, University of Johannesburg

M.Tech. (Business Administration)

The purpose of this study was to determine the service quality perceptions of the internal clients who use Radiopark Studios' facilities. This… (more)

Subjects/Keywords: Consumer satisfaction; Customer relations

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APA (6th Edition):

Dladla, D. T. (2014). A measurement of client satisfaction with services provided by Radiopark Studios to internal clients. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/11469

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Dladla, David Toto. “A measurement of client satisfaction with services provided by Radiopark Studios to internal clients.” 2014. Thesis, University of Johannesburg. Accessed March 19, 2019. http://hdl.handle.net/10210/11469.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Dladla, David Toto. “A measurement of client satisfaction with services provided by Radiopark Studios to internal clients.” 2014. Web. 19 Mar 2019.

Vancouver:

Dladla DT. A measurement of client satisfaction with services provided by Radiopark Studios to internal clients. [Internet] [Thesis]. University of Johannesburg; 2014. [cited 2019 Mar 19]. Available from: http://hdl.handle.net/10210/11469.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Dladla DT. A measurement of client satisfaction with services provided by Radiopark Studios to internal clients. [Thesis]. University of Johannesburg; 2014. Available from: http://hdl.handle.net/10210/11469

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

17. Mulumba, Caroline Grace Nakkungu. Managing customer knowledge.

Degree: 2013, University of Johannesburg

M. Phil. (Information Management)

Customer relationship management has been exposed as a strategic failure, unveiling only customer dissatisfaction. A new method for managing customers is… (more)

Subjects/Keywords: Knowledge management; Customer relations management

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APA (6th Edition):

Mulumba, C. G. N. (2013). Managing customer knowledge. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/8498

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Mulumba, Caroline Grace Nakkungu. “Managing customer knowledge.” 2013. Thesis, University of Johannesburg. Accessed March 19, 2019. http://hdl.handle.net/10210/8498.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Mulumba, Caroline Grace Nakkungu. “Managing customer knowledge.” 2013. Web. 19 Mar 2019.

Vancouver:

Mulumba CGN. Managing customer knowledge. [Internet] [Thesis]. University of Johannesburg; 2013. [cited 2019 Mar 19]. Available from: http://hdl.handle.net/10210/8498.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mulumba CGN. Managing customer knowledge. [Thesis]. University of Johannesburg; 2013. Available from: http://hdl.handle.net/10210/8498

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Nelson Mandela Metropolitan University

18. Felix, Amoah. Customer relationship management practiced by KOSAB.

Degree: MTech, Faculty of Business and Economic Sciences, 2011, Nelson Mandela Metropolitan University

Customer relationship management (CRM) presents a new paradigm shift to the old traditional marketing strategies that are known and practiced by many organisations in South… (more)

Subjects/Keywords: Customer relations; Customer services; Consumer satisfaction; Customer loyalty

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Felix, A. (2011). Customer relationship management practiced by KOSAB. (Masters Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/d1008046

Chicago Manual of Style (16th Edition):

Felix, Amoah. “Customer relationship management practiced by KOSAB.” 2011. Masters Thesis, Nelson Mandela Metropolitan University. Accessed March 19, 2019. http://hdl.handle.net/10948/d1008046.

MLA Handbook (7th Edition):

Felix, Amoah. “Customer relationship management practiced by KOSAB.” 2011. Web. 19 Mar 2019.

Vancouver:

Felix A. Customer relationship management practiced by KOSAB. [Internet] [Masters thesis]. Nelson Mandela Metropolitan University; 2011. [cited 2019 Mar 19]. Available from: http://hdl.handle.net/10948/d1008046.

Council of Science Editors:

Felix A. Customer relationship management practiced by KOSAB. [Masters Thesis]. Nelson Mandela Metropolitan University; 2011. Available from: http://hdl.handle.net/10948/d1008046


Cape Peninsula University of Technology

19. Madubanya, Peter Petrus Malesela. The influence of customer relationship management on customer loyalty at a South African life insurance company .

Degree: 2015, Cape Peninsula University of Technology

 This thesis is prompted by the discussions around Customer Relationship Management (CRM) in the financial industry and life insurance companies in particular. The study seeks… (more)

Subjects/Keywords: Customer relations  – Management; Customer loyalty; Life insurance  – Customer services; Relationship marketing

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Madubanya, P. P. M. (2015). The influence of customer relationship management on customer loyalty at a South African life insurance company . (Thesis). Cape Peninsula University of Technology. Retrieved from http://etd.cput.ac.za/handle/20.500.11838/2043

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Madubanya, Peter Petrus Malesela. “The influence of customer relationship management on customer loyalty at a South African life insurance company .” 2015. Thesis, Cape Peninsula University of Technology. Accessed March 19, 2019. http://etd.cput.ac.za/handle/20.500.11838/2043.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Madubanya, Peter Petrus Malesela. “The influence of customer relationship management on customer loyalty at a South African life insurance company .” 2015. Web. 19 Mar 2019.

Vancouver:

Madubanya PPM. The influence of customer relationship management on customer loyalty at a South African life insurance company . [Internet] [Thesis]. Cape Peninsula University of Technology; 2015. [cited 2019 Mar 19]. Available from: http://etd.cput.ac.za/handle/20.500.11838/2043.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Madubanya PPM. The influence of customer relationship management on customer loyalty at a South African life insurance company . [Thesis]. Cape Peninsula University of Technology; 2015. Available from: http://etd.cput.ac.za/handle/20.500.11838/2043

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

20. Botha, Pieter Hendrik. The building of customer relations within the retail industry.

Degree: 2012, University of Johannesburg

M.Comm.

The first objective of this study is to determine the techniques appropriate for building customer relations. The second objective of this study is to… (more)

Subjects/Keywords: Customer relations; Retail trade  – Customer services; Retail trade  – Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Botha, P. H. (2012). The building of customer relations within the retail industry. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/6245

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Botha, Pieter Hendrik. “The building of customer relations within the retail industry.” 2012. Thesis, University of Johannesburg. Accessed March 19, 2019. http://hdl.handle.net/10210/6245.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Botha, Pieter Hendrik. “The building of customer relations within the retail industry.” 2012. Web. 19 Mar 2019.

Vancouver:

Botha PH. The building of customer relations within the retail industry. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2019 Mar 19]. Available from: http://hdl.handle.net/10210/6245.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Botha PH. The building of customer relations within the retail industry. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/6245

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Coventry University

21. Kasabov, E. An examination of the marketing and relationship concepts by analysing power, disciplining and compliance in customer-provider relations.

Degree: PhD, 2011, Coventry University

 The main aim of this thesis, „An Examination of the Marketing and Relationship Marketing Concepts, by Analysing Power, Disciplining and Compliance in Customer-Provider Relations‟, is… (more)

Subjects/Keywords: 658.8; Marketing theory, Customer relations, Provider relations, Customer compliance; Relationship marketing; Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Kasabov, E. (2011). An examination of the marketing and relationship concepts by analysing power, disciplining and compliance in customer-provider relations. (Doctoral Dissertation). Coventry University. Retrieved from http://curve.coventry.ac.uk/open/items/fc20f17d-e8b9-4eb9-a91c-27968f5166d0/1 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.628926

Chicago Manual of Style (16th Edition):

Kasabov, E. “An examination of the marketing and relationship concepts by analysing power, disciplining and compliance in customer-provider relations.” 2011. Doctoral Dissertation, Coventry University. Accessed March 19, 2019. http://curve.coventry.ac.uk/open/items/fc20f17d-e8b9-4eb9-a91c-27968f5166d0/1 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.628926.

MLA Handbook (7th Edition):

Kasabov, E. “An examination of the marketing and relationship concepts by analysing power, disciplining and compliance in customer-provider relations.” 2011. Web. 19 Mar 2019.

Vancouver:

Kasabov E. An examination of the marketing and relationship concepts by analysing power, disciplining and compliance in customer-provider relations. [Internet] [Doctoral dissertation]. Coventry University; 2011. [cited 2019 Mar 19]. Available from: http://curve.coventry.ac.uk/open/items/fc20f17d-e8b9-4eb9-a91c-27968f5166d0/1 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.628926.

Council of Science Editors:

Kasabov E. An examination of the marketing and relationship concepts by analysing power, disciplining and compliance in customer-provider relations. [Doctoral Dissertation]. Coventry University; 2011. Available from: http://curve.coventry.ac.uk/open/items/fc20f17d-e8b9-4eb9-a91c-27968f5166d0/1 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.628926


University of Namibia

22. Evaristus, Niita N. A study on creating a competitive advantage at Namibia wildlife resorts through customer relationship management .

Degree: 2014, University of Namibia

 This study focused on examining the creation of competitive advantage at Namibia Wildlife Resorts through customer relationship management. The purpose of this proposed study is… (more)

Subjects/Keywords: Compatitive advantage ; Namibia ; Wildlife resorts ; Customer relationship management ; Customer relations ; Customer relations, Management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Evaristus, N. N. (2014). A study on creating a competitive advantage at Namibia wildlife resorts through customer relationship management . (Thesis). University of Namibia. Retrieved from http://hdl.handle.net/11070/1540

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Evaristus, Niita N. “A study on creating a competitive advantage at Namibia wildlife resorts through customer relationship management .” 2014. Thesis, University of Namibia. Accessed March 19, 2019. http://hdl.handle.net/11070/1540.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Evaristus, Niita N. “A study on creating a competitive advantage at Namibia wildlife resorts through customer relationship management .” 2014. Web. 19 Mar 2019.

Vancouver:

Evaristus NN. A study on creating a competitive advantage at Namibia wildlife resorts through customer relationship management . [Internet] [Thesis]. University of Namibia; 2014. [cited 2019 Mar 19]. Available from: http://hdl.handle.net/11070/1540.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Evaristus NN. A study on creating a competitive advantage at Namibia wildlife resorts through customer relationship management . [Thesis]. University of Namibia; 2014. Available from: http://hdl.handle.net/11070/1540

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Zambia

23. Banda, Patience K. A System Dynamics Approach to Customer Churn Management in the Mobile Telecommunication Industry: The Case of Zambia .

Degree: 2016, University of Zambia

Customer churn is a major challenge in the mobile telecommunications industry today. With one customer leaving for another telecommunication service provider, perceptions about the brand… (more)

Subjects/Keywords: Telecommunication – Marketing.; Consumer profiling.; BUSINESS & ECONOMICS / Customer Relations.; Customer services.; Customer relations.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Banda, P. K. (2016). A System Dynamics Approach to Customer Churn Management in the Mobile Telecommunication Industry: The Case of Zambia . (Thesis). University of Zambia. Retrieved from http://dspace.unza.zm:8080/xmlui/handle/123456789/4659

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Banda, Patience K. “A System Dynamics Approach to Customer Churn Management in the Mobile Telecommunication Industry: The Case of Zambia .” 2016. Thesis, University of Zambia. Accessed March 19, 2019. http://dspace.unza.zm:8080/xmlui/handle/123456789/4659.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Banda, Patience K. “A System Dynamics Approach to Customer Churn Management in the Mobile Telecommunication Industry: The Case of Zambia .” 2016. Web. 19 Mar 2019.

Vancouver:

Banda PK. A System Dynamics Approach to Customer Churn Management in the Mobile Telecommunication Industry: The Case of Zambia . [Internet] [Thesis]. University of Zambia; 2016. [cited 2019 Mar 19]. Available from: http://dspace.unza.zm:8080/xmlui/handle/123456789/4659.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Banda PK. A System Dynamics Approach to Customer Churn Management in the Mobile Telecommunication Industry: The Case of Zambia . [Thesis]. University of Zambia; 2016. Available from: http://dspace.unza.zm:8080/xmlui/handle/123456789/4659

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


North-West University

24. Van der Westhuizen, Mario. The effect of a customer-centric approach towards doctors in a private hospital / Mario van der Westhuizen .

Degree: 2014, North-West University

 Globally, trade and industry has shifted its focus from the traditional service delivery approaches to various alternative practices to be more successful, cost efficient, customer(more)

Subjects/Keywords: Customer service; Product centricity; Customer centricity; Customer satisfaction; Customer loyalty; Private healthcare; Doctor relations

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APA (6th Edition):

Van der Westhuizen, M. (2014). The effect of a customer-centric approach towards doctors in a private hospital / Mario van der Westhuizen . (Thesis). North-West University. Retrieved from http://hdl.handle.net/10394/12070

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Van der Westhuizen, Mario. “The effect of a customer-centric approach towards doctors in a private hospital / Mario van der Westhuizen .” 2014. Thesis, North-West University. Accessed March 19, 2019. http://hdl.handle.net/10394/12070.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Van der Westhuizen, Mario. “The effect of a customer-centric approach towards doctors in a private hospital / Mario van der Westhuizen .” 2014. Web. 19 Mar 2019.

Vancouver:

Van der Westhuizen M. The effect of a customer-centric approach towards doctors in a private hospital / Mario van der Westhuizen . [Internet] [Thesis]. North-West University; 2014. [cited 2019 Mar 19]. Available from: http://hdl.handle.net/10394/12070.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Van der Westhuizen M. The effect of a customer-centric approach towards doctors in a private hospital / Mario van der Westhuizen . [Thesis]. North-West University; 2014. Available from: http://hdl.handle.net/10394/12070

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Western Australia

25. Zorn, Steffen Frank. An investigation of customer lifetime value factors.

Degree: PhD, 2010, University of Western Australia

[Truncated abstract] As market competition grows through deregulation, new technologies and new competitors, churn rates – the percentage of customers quitting their relationship with a… (more)

Subjects/Keywords: Customer loyalty; Consumer behavior; Consumers; Consumer satisfaction; Customer services; Customer relations; Customer lifetime value; Customer lifecycle; Consumer behaviour

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APA (6th Edition):

Zorn, S. F. (2010). An investigation of customer lifetime value factors. (Doctoral Dissertation). University of Western Australia. Retrieved from http://repository.uwa.edu.au:80/R/?func=dbin-jump-full&object_id=26430&local_base=GEN01-INS01

Chicago Manual of Style (16th Edition):

Zorn, Steffen Frank. “An investigation of customer lifetime value factors.” 2010. Doctoral Dissertation, University of Western Australia. Accessed March 19, 2019. http://repository.uwa.edu.au:80/R/?func=dbin-jump-full&object_id=26430&local_base=GEN01-INS01.

MLA Handbook (7th Edition):

Zorn, Steffen Frank. “An investigation of customer lifetime value factors.” 2010. Web. 19 Mar 2019.

Vancouver:

Zorn SF. An investigation of customer lifetime value factors. [Internet] [Doctoral dissertation]. University of Western Australia; 2010. [cited 2019 Mar 19]. Available from: http://repository.uwa.edu.au:80/R/?func=dbin-jump-full&object_id=26430&local_base=GEN01-INS01.

Council of Science Editors:

Zorn SF. An investigation of customer lifetime value factors. [Doctoral Dissertation]. University of Western Australia; 2010. Available from: http://repository.uwa.edu.au:80/R/?func=dbin-jump-full&object_id=26430&local_base=GEN01-INS01


Open Universiteit Nederland

26. Haket, MP. The customer perceived value of sustainability .

Degree: 2016, Open Universiteit Nederland

 The concern for the consequences of our relentless depletion of the earth’s resources is growing on a multitude of levels, yet, we are doing insufficient… (more)

Subjects/Keywords: customer loyalty; B2B relations; sustainability,; PLS-SEM; customer perceived value; customer satisfaction

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APA (6th Edition):

Haket, M. (2016). The customer perceived value of sustainability . (Masters Thesis). Open Universiteit Nederland. Retrieved from http://hdl.handle.net/1820/7447

Chicago Manual of Style (16th Edition):

Haket, MP. “The customer perceived value of sustainability .” 2016. Masters Thesis, Open Universiteit Nederland. Accessed March 19, 2019. http://hdl.handle.net/1820/7447.

MLA Handbook (7th Edition):

Haket, MP. “The customer perceived value of sustainability .” 2016. Web. 19 Mar 2019.

Vancouver:

Haket M. The customer perceived value of sustainability . [Internet] [Masters thesis]. Open Universiteit Nederland; 2016. [cited 2019 Mar 19]. Available from: http://hdl.handle.net/1820/7447.

Council of Science Editors:

Haket M. The customer perceived value of sustainability . [Masters Thesis]. Open Universiteit Nederland; 2016. Available from: http://hdl.handle.net/1820/7447


University of Johannesburg

27. Van Coller, Riana. Evaluating the service quality within the aftermarket components industry in South Africa.

Degree: 2012, University of Johannesburg

M.Comm.

Previously the engine components industry relied on being in the game by competing on product availability, product quality and pricing. The cost of not… (more)

Subjects/Keywords: Customer services - Management; Consumer satisfaction; Customer relations; Service industries - Quality control; Service industries - Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Van Coller, R. (2012). Evaluating the service quality within the aftermarket components industry in South Africa. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/7491

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Van Coller, Riana. “Evaluating the service quality within the aftermarket components industry in South Africa.” 2012. Thesis, University of Johannesburg. Accessed March 19, 2019. http://hdl.handle.net/10210/7491.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Van Coller, Riana. “Evaluating the service quality within the aftermarket components industry in South Africa.” 2012. Web. 19 Mar 2019.

Vancouver:

Van Coller R. Evaluating the service quality within the aftermarket components industry in South Africa. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2019 Mar 19]. Available from: http://hdl.handle.net/10210/7491.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Van Coller R. Evaluating the service quality within the aftermarket components industry in South Africa. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/7491

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

28. Soutari, Hanna. Radisson SAS - Varför har deras företagskunder valt dem, och varför stannar de kvar.

Degree: Technology and Design, 2008, Södertörn University College

  Purpose: The purpose of this essay is to study how the hotel chain Radisson SAS works with prolonged customer relations with their business clients,… (more)

Subjects/Keywords: Customer loyalty; Customer relations; Hotel industry; Business traveler

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Soutari, H. (2008). Radisson SAS - Varför har deras företagskunder valt dem, och varför stannar de kvar. (Thesis). Södertörn University College. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-1880

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Soutari, Hanna. “Radisson SAS - Varför har deras företagskunder valt dem, och varför stannar de kvar.” 2008. Thesis, Södertörn University College. Accessed March 19, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-1880.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Soutari, Hanna. “Radisson SAS - Varför har deras företagskunder valt dem, och varför stannar de kvar.” 2008. Web. 19 Mar 2019.

Vancouver:

Soutari H. Radisson SAS - Varför har deras företagskunder valt dem, och varför stannar de kvar. [Internet] [Thesis]. Södertörn University College; 2008. [cited 2019 Mar 19]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-1880.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Soutari H. Radisson SAS - Varför har deras företagskunder valt dem, och varför stannar de kvar. [Thesis]. Södertörn University College; 2008. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-1880

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Nelson Mandela Metropolitan University

29. Mayekiso, Pumza. Identification of the determinants of customer satisfaction with services provided by a selected pension fund agency.

Degree: Faculty of Business and Economic Sciences, 2013, Nelson Mandela Metropolitan University

 Understanding customers’ views on service quality is important for any business providing service and interested in making sure that they are being responsive to customers.… (more)

Subjects/Keywords: Consumer satisfaction  – South Africa; Customer relations  – Management; Trust companies  – Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Mayekiso, P. (2013). Identification of the determinants of customer satisfaction with services provided by a selected pension fund agency. (Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/d1021059

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Mayekiso, Pumza. “Identification of the determinants of customer satisfaction with services provided by a selected pension fund agency.” 2013. Thesis, Nelson Mandela Metropolitan University. Accessed March 19, 2019. http://hdl.handle.net/10948/d1021059.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Mayekiso, Pumza. “Identification of the determinants of customer satisfaction with services provided by a selected pension fund agency.” 2013. Web. 19 Mar 2019.

Vancouver:

Mayekiso P. Identification of the determinants of customer satisfaction with services provided by a selected pension fund agency. [Internet] [Thesis]. Nelson Mandela Metropolitan University; 2013. [cited 2019 Mar 19]. Available from: http://hdl.handle.net/10948/d1021059.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mayekiso P. Identification of the determinants of customer satisfaction with services provided by a selected pension fund agency. [Thesis]. Nelson Mandela Metropolitan University; 2013. Available from: http://hdl.handle.net/10948/d1021059

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Nelson Mandela Metropolitan University

30. Rootman, Chantal. An international comparative study on the relationship marketing and customer retention of retail banks : lessons for South Africa.

Degree: Faculty of Business and Economic Sciences, 2011, Nelson Mandela Metropolitan University

 Despite the extensive research undertaken in the subject area of services marketing, much is still unknown to service providers of specific services in terms of… (more)

Subjects/Keywords: Banks and banking  – Customer services; Relationship marketing; Customer relations

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Rootman, C. (2011). An international comparative study on the relationship marketing and customer retention of retail banks : lessons for South Africa. (Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/1376

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Rootman, Chantal. “An international comparative study on the relationship marketing and customer retention of retail banks : lessons for South Africa.” 2011. Thesis, Nelson Mandela Metropolitan University. Accessed March 19, 2019. http://hdl.handle.net/10948/1376.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Rootman, Chantal. “An international comparative study on the relationship marketing and customer retention of retail banks : lessons for South Africa.” 2011. Web. 19 Mar 2019.

Vancouver:

Rootman C. An international comparative study on the relationship marketing and customer retention of retail banks : lessons for South Africa. [Internet] [Thesis]. Nelson Mandela Metropolitan University; 2011. [cited 2019 Mar 19]. Available from: http://hdl.handle.net/10948/1376.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Rootman C. An international comparative study on the relationship marketing and customer retention of retail banks : lessons for South Africa. [Thesis]. Nelson Mandela Metropolitan University; 2011. Available from: http://hdl.handle.net/10948/1376

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

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