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You searched for subject:(Customer relations management). Showing records 1 – 30 of 138 total matches.

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Massey University

1. Wang, Nanbing. A comparative study of customer relationship management (CRM) : how strategies and applications vary across industries : a research thesis presented in partial fulfilment of the requirements for the degree of Master's in Logistics and Supply Chain Management at Massey University, New Zealand .

Degree: 2015, Massey University

 Over the past decade, there has been an explosion of interest in customer management (CRM) by both academics and executives. However, despite an increasing amount… (more)

Subjects/Keywords: Customer relations; Management

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APA (6th Edition):

Wang, N. (2015). A comparative study of customer relationship management (CRM) : how strategies and applications vary across industries : a research thesis presented in partial fulfilment of the requirements for the degree of Master's in Logistics and Supply Chain Management at Massey University, New Zealand . (Thesis). Massey University. Retrieved from http://hdl.handle.net/10179/7890

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Wang, Nanbing. “A comparative study of customer relationship management (CRM) : how strategies and applications vary across industries : a research thesis presented in partial fulfilment of the requirements for the degree of Master's in Logistics and Supply Chain Management at Massey University, New Zealand .” 2015. Thesis, Massey University. Accessed November 13, 2019. http://hdl.handle.net/10179/7890.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Wang, Nanbing. “A comparative study of customer relationship management (CRM) : how strategies and applications vary across industries : a research thesis presented in partial fulfilment of the requirements for the degree of Master's in Logistics and Supply Chain Management at Massey University, New Zealand .” 2015. Web. 13 Nov 2019.

Vancouver:

Wang N. A comparative study of customer relationship management (CRM) : how strategies and applications vary across industries : a research thesis presented in partial fulfilment of the requirements for the degree of Master's in Logistics and Supply Chain Management at Massey University, New Zealand . [Internet] [Thesis]. Massey University; 2015. [cited 2019 Nov 13]. Available from: http://hdl.handle.net/10179/7890.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Wang N. A comparative study of customer relationship management (CRM) : how strategies and applications vary across industries : a research thesis presented in partial fulfilment of the requirements for the degree of Master's in Logistics and Supply Chain Management at Massey University, New Zealand . [Thesis]. Massey University; 2015. Available from: http://hdl.handle.net/10179/7890

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

2. Van Eeden, Erica. Current issues in managing customer relationships.

Degree: 2012, University of Johannesburg

M.Comm.

In the past year or two, there has been a phenomenal interest among academic and marketing practitioners regarding the concept of Customer Relationship Management(more)

Subjects/Keywords: Customer relations - Management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Van Eeden, E. (2012). Current issues in managing customer relationships. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/6642

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Van Eeden, Erica. “Current issues in managing customer relationships.” 2012. Thesis, University of Johannesburg. Accessed November 13, 2019. http://hdl.handle.net/10210/6642.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Van Eeden, Erica. “Current issues in managing customer relationships.” 2012. Web. 13 Nov 2019.

Vancouver:

Van Eeden E. Current issues in managing customer relationships. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2019 Nov 13]. Available from: http://hdl.handle.net/10210/6642.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Van Eeden E. Current issues in managing customer relationships. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/6642

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

3. Mulumba, Caroline Grace Nakkungu. Managing customer knowledge.

Degree: 2013, University of Johannesburg

M. Phil. (Information Management)

Customer relationship management has been exposed as a strategic failure, unveiling only customer dissatisfaction. A new method for managing customers is… (more)

Subjects/Keywords: Knowledge management; Customer relations management

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APA (6th Edition):

Mulumba, C. G. N. (2013). Managing customer knowledge. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/8498

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Mulumba, Caroline Grace Nakkungu. “Managing customer knowledge.” 2013. Thesis, University of Johannesburg. Accessed November 13, 2019. http://hdl.handle.net/10210/8498.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Mulumba, Caroline Grace Nakkungu. “Managing customer knowledge.” 2013. Web. 13 Nov 2019.

Vancouver:

Mulumba CGN. Managing customer knowledge. [Internet] [Thesis]. University of Johannesburg; 2013. [cited 2019 Nov 13]. Available from: http://hdl.handle.net/10210/8498.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mulumba CGN. Managing customer knowledge. [Thesis]. University of Johannesburg; 2013. Available from: http://hdl.handle.net/10210/8498

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of KwaZulu-Natal

4. [No author]. A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 .

Degree: Marketing management, 2011, University of KwaZulu-Natal

 The marketisation of higher and further education institutions whereby education institutions adopt commercial practices to operate has led to increased competition in the education industry.… (more)

Subjects/Keywords: Customer services.; Customer relations.; Marketing management.

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APA (6th Edition):

author], [. (2011). A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 . (Thesis). University of KwaZulu-Natal. Retrieved from http://hdl.handle.net/10413/9746

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

author], [No. “A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 .” 2011. Thesis, University of KwaZulu-Natal. Accessed November 13, 2019. http://hdl.handle.net/10413/9746.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

author], [No. “A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 .” 2011. Web. 13 Nov 2019.

Vancouver:

author] [. A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 . [Internet] [Thesis]. University of KwaZulu-Natal; 2011. [cited 2019 Nov 13]. Available from: http://hdl.handle.net/10413/9746.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

author] [. A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 . [Thesis]. University of KwaZulu-Natal; 2011. Available from: http://hdl.handle.net/10413/9746

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Nelson Mandela Metropolitan University

5. Meyer, Warren Carlo. Investigating customer service excellence at Lakeside Spar.

Degree: MBA, Faculty of Business and Economic Sciences, 2009, Nelson Mandela Metropolitan University

 Service delivery is critical to the customer’s perception of value and is core to the success of an organisation. Excellent customer service incorporates the critical… (more)

Subjects/Keywords: Consumer satisfaction; Customer services; Customer relations management

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APA (6th Edition):

Meyer, W. C. (2009). Investigating customer service excellence at Lakeside Spar. (Masters Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/1016

Chicago Manual of Style (16th Edition):

Meyer, Warren Carlo. “Investigating customer service excellence at Lakeside Spar.” 2009. Masters Thesis, Nelson Mandela Metropolitan University. Accessed November 13, 2019. http://hdl.handle.net/10948/1016.

MLA Handbook (7th Edition):

Meyer, Warren Carlo. “Investigating customer service excellence at Lakeside Spar.” 2009. Web. 13 Nov 2019.

Vancouver:

Meyer WC. Investigating customer service excellence at Lakeside Spar. [Internet] [Masters thesis]. Nelson Mandela Metropolitan University; 2009. [cited 2019 Nov 13]. Available from: http://hdl.handle.net/10948/1016.

Council of Science Editors:

Meyer WC. Investigating customer service excellence at Lakeside Spar. [Masters Thesis]. Nelson Mandela Metropolitan University; 2009. Available from: http://hdl.handle.net/10948/1016


Nelson Mandela Metropolitan University

6. Xaluva, Bongiwe Lumka. Improving customer retention at a selected medical fund through internal service quality and customer relationship management.

Degree: Faculty of Business and Economic Sciences, 2012, Nelson Mandela Metropolitan University

 In today’s competitive arena, organisations need strategically to shift their focus from primarily concentrating on new customer acquisitions and rather to realise the importance of… (more)

Subjects/Keywords: Customer relations  – Management; Customer services; Consumer satisfaction

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Xaluva, B. L. (2012). Improving customer retention at a selected medical fund through internal service quality and customer relationship management. (Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/d1008118

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Xaluva, Bongiwe Lumka. “Improving customer retention at a selected medical fund through internal service quality and customer relationship management.” 2012. Thesis, Nelson Mandela Metropolitan University. Accessed November 13, 2019. http://hdl.handle.net/10948/d1008118.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Xaluva, Bongiwe Lumka. “Improving customer retention at a selected medical fund through internal service quality and customer relationship management.” 2012. Web. 13 Nov 2019.

Vancouver:

Xaluva BL. Improving customer retention at a selected medical fund through internal service quality and customer relationship management. [Internet] [Thesis]. Nelson Mandela Metropolitan University; 2012. [cited 2019 Nov 13]. Available from: http://hdl.handle.net/10948/d1008118.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Xaluva BL. Improving customer retention at a selected medical fund through internal service quality and customer relationship management. [Thesis]. Nelson Mandela Metropolitan University; 2012. Available from: http://hdl.handle.net/10948/d1008118

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

7. Zaayman, Philip. Functional requirements of eCRM solutions for the South African SME sector.

Degree: 2009, University of Johannesburg

M.Phil.

The issue of Customer Relationship Management (CRM) within organisations has gained importance over the last five years, and the trend is set to continue… (more)

Subjects/Keywords: Small business; Customer services; Customer relations management

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APA (6th Edition):

Zaayman, P. (2009). Functional requirements of eCRM solutions for the South African SME sector. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/1874

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Zaayman, Philip. “Functional requirements of eCRM solutions for the South African SME sector.” 2009. Thesis, University of Johannesburg. Accessed November 13, 2019. http://hdl.handle.net/10210/1874.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Zaayman, Philip. “Functional requirements of eCRM solutions for the South African SME sector.” 2009. Web. 13 Nov 2019.

Vancouver:

Zaayman P. Functional requirements of eCRM solutions for the South African SME sector. [Internet] [Thesis]. University of Johannesburg; 2009. [cited 2019 Nov 13]. Available from: http://hdl.handle.net/10210/1874.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Zaayman P. Functional requirements of eCRM solutions for the South African SME sector. [Thesis]. University of Johannesburg; 2009. Available from: http://hdl.handle.net/10210/1874

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Namibia

8. Evaristus, Niita N. A study on creating a competitive advantage at Namibia wildlife resorts through customer relationship management .

Degree: 2014, University of Namibia

 This study focused on examining the creation of competitive advantage at Namibia Wildlife Resorts through customer relationship management. The purpose of this proposed study is… (more)

Subjects/Keywords: Compatitive advantage ; Namibia ; Wildlife resorts ; Customer relationship management ; Customer relations ; Customer relations, Management

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APA (6th Edition):

Evaristus, N. N. (2014). A study on creating a competitive advantage at Namibia wildlife resorts through customer relationship management . (Thesis). University of Namibia. Retrieved from http://hdl.handle.net/11070/1540

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Evaristus, Niita N. “A study on creating a competitive advantage at Namibia wildlife resorts through customer relationship management .” 2014. Thesis, University of Namibia. Accessed November 13, 2019. http://hdl.handle.net/11070/1540.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Evaristus, Niita N. “A study on creating a competitive advantage at Namibia wildlife resorts through customer relationship management .” 2014. Web. 13 Nov 2019.

Vancouver:

Evaristus NN. A study on creating a competitive advantage at Namibia wildlife resorts through customer relationship management . [Internet] [Thesis]. University of Namibia; 2014. [cited 2019 Nov 13]. Available from: http://hdl.handle.net/11070/1540.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Evaristus NN. A study on creating a competitive advantage at Namibia wildlife resorts through customer relationship management . [Thesis]. University of Namibia; 2014. Available from: http://hdl.handle.net/11070/1540

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Cape Peninsula University of Technology

9. Madubanya, Peter Petrus Malesela. The influence of customer relationship management on customer loyalty at a South African life insurance company .

Degree: 2015, Cape Peninsula University of Technology

 This thesis is prompted by the discussions around Customer Relationship Management (CRM) in the financial industry and life insurance companies in particular. The study seeks… (more)

Subjects/Keywords: Customer relations  – Management; Customer loyalty; Life insurance  – Customer services; Relationship marketing

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APA (6th Edition):

Madubanya, P. P. M. (2015). The influence of customer relationship management on customer loyalty at a South African life insurance company . (Thesis). Cape Peninsula University of Technology. Retrieved from http://etd.cput.ac.za/handle/20.500.11838/2043

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Madubanya, Peter Petrus Malesela. “The influence of customer relationship management on customer loyalty at a South African life insurance company .” 2015. Thesis, Cape Peninsula University of Technology. Accessed November 13, 2019. http://etd.cput.ac.za/handle/20.500.11838/2043.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Madubanya, Peter Petrus Malesela. “The influence of customer relationship management on customer loyalty at a South African life insurance company .” 2015. Web. 13 Nov 2019.

Vancouver:

Madubanya PPM. The influence of customer relationship management on customer loyalty at a South African life insurance company . [Internet] [Thesis]. Cape Peninsula University of Technology; 2015. [cited 2019 Nov 13]. Available from: http://etd.cput.ac.za/handle/20.500.11838/2043.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Madubanya PPM. The influence of customer relationship management on customer loyalty at a South African life insurance company . [Thesis]. Cape Peninsula University of Technology; 2015. Available from: http://etd.cput.ac.za/handle/20.500.11838/2043

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Hong Kong University of Science and Technology

10. Yang, Ruina. Supply chain contracting and salesforce compensation under asymmetric information.

Degree: 2012, Hong Kong University of Science and Technology

 This thesis consists of three supply chain and salesforce compensation problems with contracting issues under asymmetric information. The first problem is concerned with contracting involving… (more)

Subjects/Keywords: Business logistics; Customer relations  – Management; Sales management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Yang, R. (2012). Supply chain contracting and salesforce compensation under asymmetric information. (Thesis). Hong Kong University of Science and Technology. Retrieved from https://doi.org/10.14711/thesis-b1165783 ; http://repository.ust.hk/ir/bitstream/1783.1-7483/1/th_redirect.html

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Yang, Ruina. “Supply chain contracting and salesforce compensation under asymmetric information.” 2012. Thesis, Hong Kong University of Science and Technology. Accessed November 13, 2019. https://doi.org/10.14711/thesis-b1165783 ; http://repository.ust.hk/ir/bitstream/1783.1-7483/1/th_redirect.html.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Yang, Ruina. “Supply chain contracting and salesforce compensation under asymmetric information.” 2012. Web. 13 Nov 2019.

Vancouver:

Yang R. Supply chain contracting and salesforce compensation under asymmetric information. [Internet] [Thesis]. Hong Kong University of Science and Technology; 2012. [cited 2019 Nov 13]. Available from: https://doi.org/10.14711/thesis-b1165783 ; http://repository.ust.hk/ir/bitstream/1783.1-7483/1/th_redirect.html.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Yang R. Supply chain contracting and salesforce compensation under asymmetric information. [Thesis]. Hong Kong University of Science and Technology; 2012. Available from: https://doi.org/10.14711/thesis-b1165783 ; http://repository.ust.hk/ir/bitstream/1783.1-7483/1/th_redirect.html

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

11. Osho, Adeolu. Development plan of knowledge management in international mobility process : Case: Seinäjoki University of Applied Sciences International office .

Degree: 2010, Theseus

 The primary aim of this thesis is to examine the present situation of knowledge management in the mobility process and find out possible ways of… (more)

Subjects/Keywords: knowledge management; customer relations; management; tietämyksenhallinta; asiakkuudenhallinta

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APA (6th Edition):

Osho, A. (2010). Development plan of knowledge management in international mobility process : Case: Seinäjoki University of Applied Sciences International office . (Thesis). Theseus. Retrieved from http://www.theseus.fi/handle/10024/23798

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Osho, Adeolu. “Development plan of knowledge management in international mobility process : Case: Seinäjoki University of Applied Sciences International office .” 2010. Thesis, Theseus. Accessed November 13, 2019. http://www.theseus.fi/handle/10024/23798.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Osho, Adeolu. “Development plan of knowledge management in international mobility process : Case: Seinäjoki University of Applied Sciences International office .” 2010. Web. 13 Nov 2019.

Vancouver:

Osho A. Development plan of knowledge management in international mobility process : Case: Seinäjoki University of Applied Sciences International office . [Internet] [Thesis]. Theseus; 2010. [cited 2019 Nov 13]. Available from: http://www.theseus.fi/handle/10024/23798.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Osho A. Development plan of knowledge management in international mobility process : Case: Seinäjoki University of Applied Sciences International office . [Thesis]. Theseus; 2010. Available from: http://www.theseus.fi/handle/10024/23798

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Drexel University

12. Huang, Huiyu. The Use of Customer Relationship Management in Small Arts Organization.

Degree: 2018, Drexel University

This thesis discusses how small arts organizations use Customer Relationship Management (CRM) systems in their operations and how they incorporate CRM in their overall strategy.… (more)

Subjects/Keywords: Arts – Management; Customer relations – Management; Marketing

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APA (6th Edition):

Huang, H. (2018). The Use of Customer Relationship Management in Small Arts Organization. (Thesis). Drexel University. Retrieved from https://idea.library.drexel.edu/islandora/object/idea%3A8220

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Huang, Huiyu. “The Use of Customer Relationship Management in Small Arts Organization.” 2018. Thesis, Drexel University. Accessed November 13, 2019. https://idea.library.drexel.edu/islandora/object/idea%3A8220.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Huang, Huiyu. “The Use of Customer Relationship Management in Small Arts Organization.” 2018. Web. 13 Nov 2019.

Vancouver:

Huang H. The Use of Customer Relationship Management in Small Arts Organization. [Internet] [Thesis]. Drexel University; 2018. [cited 2019 Nov 13]. Available from: https://idea.library.drexel.edu/islandora/object/idea%3A8220.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Huang H. The Use of Customer Relationship Management in Small Arts Organization. [Thesis]. Drexel University; 2018. Available from: https://idea.library.drexel.edu/islandora/object/idea%3A8220

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Michigan State University

13. Steinbach, Adam Louis. Climbing out of the hole or digging deeper : a model of customer reactions to product recalls and recalling firm responses.

Degree: 2016, Michigan State University

Thesis Ph. D. Michigan State University. Business Administration 2016

Despite an increased focus on product recalls in the business press in recent years, management research… (more)

Subjects/Keywords: Customer relations – Management; Product recall; Management

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APA (6th Edition):

Steinbach, A. L. (2016). Climbing out of the hole or digging deeper : a model of customer reactions to product recalls and recalling firm responses. (Thesis). Michigan State University. Retrieved from http://etd.lib.msu.edu/islandora/object/etd:3908

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Steinbach, Adam Louis. “Climbing out of the hole or digging deeper : a model of customer reactions to product recalls and recalling firm responses.” 2016. Thesis, Michigan State University. Accessed November 13, 2019. http://etd.lib.msu.edu/islandora/object/etd:3908.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Steinbach, Adam Louis. “Climbing out of the hole or digging deeper : a model of customer reactions to product recalls and recalling firm responses.” 2016. Web. 13 Nov 2019.

Vancouver:

Steinbach AL. Climbing out of the hole or digging deeper : a model of customer reactions to product recalls and recalling firm responses. [Internet] [Thesis]. Michigan State University; 2016. [cited 2019 Nov 13]. Available from: http://etd.lib.msu.edu/islandora/object/etd:3908.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Steinbach AL. Climbing out of the hole or digging deeper : a model of customer reactions to product recalls and recalling firm responses. [Thesis]. Michigan State University; 2016. Available from: http://etd.lib.msu.edu/islandora/object/etd:3908

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Nelson Mandela Metropolitan University

14. Sandekela, Lindela Prince. Customer relations management in SMMEs: an integrated approach.

Degree: Faculty of Business and Economic Sciences, 2008, Nelson Mandela Metropolitan University

 The research study was conducted to cover the Buffalo City Municipality (BCM) retail industry with direct emphasis on the supermarket industry. The research problem is… (more)

Subjects/Keywords: Customer relations  – Management; Small business  – South Africa  – Management; Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Sandekela, L. P. (2008). Customer relations management in SMMEs: an integrated approach. (Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/889

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Sandekela, Lindela Prince. “Customer relations management in SMMEs: an integrated approach.” 2008. Thesis, Nelson Mandela Metropolitan University. Accessed November 13, 2019. http://hdl.handle.net/10948/889.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Sandekela, Lindela Prince. “Customer relations management in SMMEs: an integrated approach.” 2008. Web. 13 Nov 2019.

Vancouver:

Sandekela LP. Customer relations management in SMMEs: an integrated approach. [Internet] [Thesis]. Nelson Mandela Metropolitan University; 2008. [cited 2019 Nov 13]. Available from: http://hdl.handle.net/10948/889.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Sandekela LP. Customer relations management in SMMEs: an integrated approach. [Thesis]. Nelson Mandela Metropolitan University; 2008. Available from: http://hdl.handle.net/10948/889

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Pretoria

15. Harris, Daniel Arthur. Engaging with the engaged – Issues around the topic of customer engagement.

Degree: MBA, Gordon Institute of Business Science (GIBS), 2013, University of Pretoria

 This research project explores a number of issues related to the topic of Total Customer Engagement Value, specifically looking to ascertain whether encouraging engagement amongst… (more)

Subjects/Keywords: UCTD; Customer relations; Relationship marketing; Marketing management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Harris, D. A. (2013). Engaging with the engaged – Issues around the topic of customer engagement. (Masters Thesis). University of Pretoria. Retrieved from http://hdl.handle.net/2263/41982

Chicago Manual of Style (16th Edition):

Harris, Daniel Arthur. “Engaging with the engaged – Issues around the topic of customer engagement.” 2013. Masters Thesis, University of Pretoria. Accessed November 13, 2019. http://hdl.handle.net/2263/41982.

MLA Handbook (7th Edition):

Harris, Daniel Arthur. “Engaging with the engaged – Issues around the topic of customer engagement.” 2013. Web. 13 Nov 2019.

Vancouver:

Harris DA. Engaging with the engaged – Issues around the topic of customer engagement. [Internet] [Masters thesis]. University of Pretoria; 2013. [cited 2019 Nov 13]. Available from: http://hdl.handle.net/2263/41982.

Council of Science Editors:

Harris DA. Engaging with the engaged – Issues around the topic of customer engagement. [Masters Thesis]. University of Pretoria; 2013. Available from: http://hdl.handle.net/2263/41982


University of Technology, Sydney

16. Sukara, Brett. Modelling supply chain gaps.

Degree: 2012, University of Technology, Sydney

 Competitiveness of organisations and in particular resource-based organisations such as supply chain companies which are operating as part of a network could be improved by… (more)

Subjects/Keywords: Supply chain management.; Business logistics.; Customer relations.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Sukara, B. (2012). Modelling supply chain gaps. (Thesis). University of Technology, Sydney. Retrieved from http://hdl.handle.net/10453/23391

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Sukara, Brett. “Modelling supply chain gaps.” 2012. Thesis, University of Technology, Sydney. Accessed November 13, 2019. http://hdl.handle.net/10453/23391.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Sukara, Brett. “Modelling supply chain gaps.” 2012. Web. 13 Nov 2019.

Vancouver:

Sukara B. Modelling supply chain gaps. [Internet] [Thesis]. University of Technology, Sydney; 2012. [cited 2019 Nov 13]. Available from: http://hdl.handle.net/10453/23391.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Sukara B. Modelling supply chain gaps. [Thesis]. University of Technology, Sydney; 2012. Available from: http://hdl.handle.net/10453/23391

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Hong Kong

17. 楊永倫.; Yeung, Wing-lun. The implementation of customer relationship management as a key performance indicator for the service apartment industry in Hong Kong: a case study of standard serviced apartment.

Degree: Master of Housing Management, 2012, University of Hong Kong

Service Apartment, as a new growth real estate sub-market had rapid growth in the past decade. Under the change of market condition and impact from… (more)

Subjects/Keywords: Customer relations - Management.; Apartments - China - Hong Kong.

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APA (6th Edition):

楊永倫.; Yeung, W. (2012). The implementation of customer relationship management as a key performance indicator for the service apartment industry in Hong Kong: a case study of standard serviced apartment. (Masters Thesis). University of Hong Kong. Retrieved from Yeung, W. [楊永倫]. (2012). The implementation of customer relationship management as a key performance indicator for the service apartment industry in Hong Kong : a case study of standard serviced apartment. (Thesis). University of Hong Kong, Pokfulam, Hong Kong SAR. Retrieved from http://dx.doi.org/10.5353/th_b4834375 ; http://dx.doi.org/10.5353/th_b4834375 ; http://hdl.handle.net/10722/174596

Chicago Manual of Style (16th Edition):

楊永倫.; Yeung, Wing-lun. “The implementation of customer relationship management as a key performance indicator for the service apartment industry in Hong Kong: a case study of standard serviced apartment.” 2012. Masters Thesis, University of Hong Kong. Accessed November 13, 2019. Yeung, W. [楊永倫]. (2012). The implementation of customer relationship management as a key performance indicator for the service apartment industry in Hong Kong : a case study of standard serviced apartment. (Thesis). University of Hong Kong, Pokfulam, Hong Kong SAR. Retrieved from http://dx.doi.org/10.5353/th_b4834375 ; http://dx.doi.org/10.5353/th_b4834375 ; http://hdl.handle.net/10722/174596.

MLA Handbook (7th Edition):

楊永倫.; Yeung, Wing-lun. “The implementation of customer relationship management as a key performance indicator for the service apartment industry in Hong Kong: a case study of standard serviced apartment.” 2012. Web. 13 Nov 2019.

Vancouver:

楊永倫.; Yeung W. The implementation of customer relationship management as a key performance indicator for the service apartment industry in Hong Kong: a case study of standard serviced apartment. [Internet] [Masters thesis]. University of Hong Kong; 2012. [cited 2019 Nov 13]. Available from: Yeung, W. [楊永倫]. (2012). The implementation of customer relationship management as a key performance indicator for the service apartment industry in Hong Kong : a case study of standard serviced apartment. (Thesis). University of Hong Kong, Pokfulam, Hong Kong SAR. Retrieved from http://dx.doi.org/10.5353/th_b4834375 ; http://dx.doi.org/10.5353/th_b4834375 ; http://hdl.handle.net/10722/174596.

Council of Science Editors:

楊永倫.; Yeung W. The implementation of customer relationship management as a key performance indicator for the service apartment industry in Hong Kong: a case study of standard serviced apartment. [Masters Thesis]. University of Hong Kong; 2012. Available from: Yeung, W. [楊永倫]. (2012). The implementation of customer relationship management as a key performance indicator for the service apartment industry in Hong Kong : a case study of standard serviced apartment. (Thesis). University of Hong Kong, Pokfulam, Hong Kong SAR. Retrieved from http://dx.doi.org/10.5353/th_b4834375 ; http://dx.doi.org/10.5353/th_b4834375 ; http://hdl.handle.net/10722/174596


Nelson Mandela Metropolitan University

18. Mayekiso, Pumza. Identification of the determinants of customer satisfaction with services provided by a selected pension fund agency.

Degree: Faculty of Business and Economic Sciences, 2013, Nelson Mandela Metropolitan University

 Understanding customers’ views on service quality is important for any business providing service and interested in making sure that they are being responsive to customers.… (more)

Subjects/Keywords: Consumer satisfaction  – South Africa; Customer relations  – Management; Trust companies  – Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Mayekiso, P. (2013). Identification of the determinants of customer satisfaction with services provided by a selected pension fund agency. (Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/d1021059

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Mayekiso, Pumza. “Identification of the determinants of customer satisfaction with services provided by a selected pension fund agency.” 2013. Thesis, Nelson Mandela Metropolitan University. Accessed November 13, 2019. http://hdl.handle.net/10948/d1021059.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Mayekiso, Pumza. “Identification of the determinants of customer satisfaction with services provided by a selected pension fund agency.” 2013. Web. 13 Nov 2019.

Vancouver:

Mayekiso P. Identification of the determinants of customer satisfaction with services provided by a selected pension fund agency. [Internet] [Thesis]. Nelson Mandela Metropolitan University; 2013. [cited 2019 Nov 13]. Available from: http://hdl.handle.net/10948/d1021059.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mayekiso P. Identification of the determinants of customer satisfaction with services provided by a selected pension fund agency. [Thesis]. Nelson Mandela Metropolitan University; 2013. Available from: http://hdl.handle.net/10948/d1021059

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Hong Kong

19. 陳華; Chan, Wa, Kimmy. Three studies on understanding customer relationship management in services: customer-firm affection, customer-staff proximity, and customer co-production.

Degree: PhD, 2008, University of Hong Kong

The Best PhD Thesis in the Faculties of Architexture, Arts, Business & Economics, Education, Law and Social Sciences (University of Hong Kong), Li Ka Shing Prize, 2007-2008.

published_or_final_version

Business

Doctoral

Doctor of Philosophy

Subjects/Keywords: Customer relations - Management.; Customer loyality.

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APA (6th Edition):

陳華; Chan, Wa, K. (2008). Three studies on understanding customer relationship management in services: customer-firm affection, customer-staff proximity, and customer co-production. (Doctoral Dissertation). University of Hong Kong. Retrieved from Chan, W. K. [陳華]. (2008). Three studies on understanding customer relationship management in services : customer-firm affection, customer-staff proximity, and customer co-production. (Thesis). University of Hong Kong, Pokfulam, Hong Kong SAR. Retrieved from http://dx.doi.org/10.5353/th_b3979403 ; http://dx.doi.org/10.5353/th_b3979403 ; http://hdl.handle.net/10722/50228

Chicago Manual of Style (16th Edition):

陳華; Chan, Wa, Kimmy. “Three studies on understanding customer relationship management in services: customer-firm affection, customer-staff proximity, and customer co-production.” 2008. Doctoral Dissertation, University of Hong Kong. Accessed November 13, 2019. Chan, W. K. [陳華]. (2008). Three studies on understanding customer relationship management in services : customer-firm affection, customer-staff proximity, and customer co-production. (Thesis). University of Hong Kong, Pokfulam, Hong Kong SAR. Retrieved from http://dx.doi.org/10.5353/th_b3979403 ; http://dx.doi.org/10.5353/th_b3979403 ; http://hdl.handle.net/10722/50228.

MLA Handbook (7th Edition):

陳華; Chan, Wa, Kimmy. “Three studies on understanding customer relationship management in services: customer-firm affection, customer-staff proximity, and customer co-production.” 2008. Web. 13 Nov 2019.

Vancouver:

陳華; Chan, Wa K. Three studies on understanding customer relationship management in services: customer-firm affection, customer-staff proximity, and customer co-production. [Internet] [Doctoral dissertation]. University of Hong Kong; 2008. [cited 2019 Nov 13]. Available from: Chan, W. K. [陳華]. (2008). Three studies on understanding customer relationship management in services : customer-firm affection, customer-staff proximity, and customer co-production. (Thesis). University of Hong Kong, Pokfulam, Hong Kong SAR. Retrieved from http://dx.doi.org/10.5353/th_b3979403 ; http://dx.doi.org/10.5353/th_b3979403 ; http://hdl.handle.net/10722/50228.

Council of Science Editors:

陳華; Chan, Wa K. Three studies on understanding customer relationship management in services: customer-firm affection, customer-staff proximity, and customer co-production. [Doctoral Dissertation]. University of Hong Kong; 2008. Available from: Chan, W. K. [陳華]. (2008). Three studies on understanding customer relationship management in services : customer-firm affection, customer-staff proximity, and customer co-production. (Thesis). University of Hong Kong, Pokfulam, Hong Kong SAR. Retrieved from http://dx.doi.org/10.5353/th_b3979403 ; http://dx.doi.org/10.5353/th_b3979403 ; http://hdl.handle.net/10722/50228


University of Johannesburg

20. Du Plessis, Leon. Customer relationship and its influence on customer loyalty at Liberty Life in South Africa.

Degree: 2011, University of Johannesburg

M.Com.

South Africa exists, that focuses on Customer Relationship Management and Customer Loyalty. The study investigates Customer Relationship Management and its influence on Customer Loyalty… (more)

Subjects/Keywords: Customer relations management; Customer loyalty; Liberty Life (South Africa)

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APA (6th Edition):

Du Plessis, L. (2011). Customer relationship and its influence on customer loyalty at Liberty Life in South Africa. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/3897

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Du Plessis, Leon. “Customer relationship and its influence on customer loyalty at Liberty Life in South Africa.” 2011. Thesis, University of Johannesburg. Accessed November 13, 2019. http://hdl.handle.net/10210/3897.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Du Plessis, Leon. “Customer relationship and its influence on customer loyalty at Liberty Life in South Africa.” 2011. Web. 13 Nov 2019.

Vancouver:

Du Plessis L. Customer relationship and its influence on customer loyalty at Liberty Life in South Africa. [Internet] [Thesis]. University of Johannesburg; 2011. [cited 2019 Nov 13]. Available from: http://hdl.handle.net/10210/3897.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Du Plessis L. Customer relationship and its influence on customer loyalty at Liberty Life in South Africa. [Thesis]. University of Johannesburg; 2011. Available from: http://hdl.handle.net/10210/3897

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

21. Olivier, H. W. The use of a customer satisfaction index (CSI) to improve customer service in a financial services environment.

Degree: 2012, University of Johannesburg

M.Comm.

The aim of this study was to prove the effectiveness of a Customer Service Index in improving customer service in a financial services environment.… (more)

Subjects/Keywords: Financial institutions.; Customer relations.; Customer services-Management.; Consumer satisfaction.

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APA (6th Edition):

Olivier, H. W. (2012). The use of a customer satisfaction index (CSI) to improve customer service in a financial services environment. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/5427

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Olivier, H W. “The use of a customer satisfaction index (CSI) to improve customer service in a financial services environment.” 2012. Thesis, University of Johannesburg. Accessed November 13, 2019. http://hdl.handle.net/10210/5427.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Olivier, H W. “The use of a customer satisfaction index (CSI) to improve customer service in a financial services environment.” 2012. Web. 13 Nov 2019.

Vancouver:

Olivier HW. The use of a customer satisfaction index (CSI) to improve customer service in a financial services environment. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2019 Nov 13]. Available from: http://hdl.handle.net/10210/5427.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Olivier HW. The use of a customer satisfaction index (CSI) to improve customer service in a financial services environment. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/5427

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Nelson Mandela Metropolitan University

22. Williams, Rita Christine. Isolating the consumer determinants of choice when making a purchasing decision in a supplier company.

Degree: 2018, Nelson Mandela Metropolitan University

 The objective of this research was to establish the determinants of purchase choice by customers and to establish the modality of their decision-making process. The… (more)

Subjects/Keywords: Customer relations; Customer services  – Management; Consumer satisfaction  – Evaluation

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APA (6th Edition):

Williams, R. C. (2018). Isolating the consumer determinants of choice when making a purchasing decision in a supplier company. (Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/36048

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Williams, Rita Christine. “Isolating the consumer determinants of choice when making a purchasing decision in a supplier company.” 2018. Thesis, Nelson Mandela Metropolitan University. Accessed November 13, 2019. http://hdl.handle.net/10948/36048.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Williams, Rita Christine. “Isolating the consumer determinants of choice when making a purchasing decision in a supplier company.” 2018. Web. 13 Nov 2019.

Vancouver:

Williams RC. Isolating the consumer determinants of choice when making a purchasing decision in a supplier company. [Internet] [Thesis]. Nelson Mandela Metropolitan University; 2018. [cited 2019 Nov 13]. Available from: http://hdl.handle.net/10948/36048.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Williams RC. Isolating the consumer determinants of choice when making a purchasing decision in a supplier company. [Thesis]. Nelson Mandela Metropolitan University; 2018. Available from: http://hdl.handle.net/10948/36048

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

23. Van Coller, Riana. Evaluating the service quality within the aftermarket components industry in South Africa.

Degree: 2012, University of Johannesburg

M.Comm.

Previously the engine components industry relied on being in the game by competing on product availability, product quality and pricing. The cost of not… (more)

Subjects/Keywords: Customer services - Management; Consumer satisfaction; Customer relations; Service industries - Quality control; Service industries - Customer services

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APA (6th Edition):

Van Coller, R. (2012). Evaluating the service quality within the aftermarket components industry in South Africa. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/7491

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Van Coller, Riana. “Evaluating the service quality within the aftermarket components industry in South Africa.” 2012. Thesis, University of Johannesburg. Accessed November 13, 2019. http://hdl.handle.net/10210/7491.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Van Coller, Riana. “Evaluating the service quality within the aftermarket components industry in South Africa.” 2012. Web. 13 Nov 2019.

Vancouver:

Van Coller R. Evaluating the service quality within the aftermarket components industry in South Africa. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2019 Nov 13]. Available from: http://hdl.handle.net/10210/7491.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Van Coller R. Evaluating the service quality within the aftermarket components industry in South Africa. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/7491

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Drexel University

24. Aggarwal, Anubhav. Corporate Political Activism Crises Response and Attachment Styles.

Degree: 2018, Drexel University

This dissertation investigates how consumers' attachment styles affect their responses to corporate political activism stands. Traditionally, businesses have shied away from politics, except when lobbying… (more)

Subjects/Keywords: Industrial management; Marketing; Corporations – Public activity; Corporations – Public relations; Customer relations

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APA (6th Edition):

Aggarwal, A. (2018). Corporate Political Activism Crises Response and Attachment Styles. (Thesis). Drexel University. Retrieved from https://idea.library.drexel.edu/islandora/object/idea%3A8141

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Aggarwal, Anubhav. “Corporate Political Activism Crises Response and Attachment Styles.” 2018. Thesis, Drexel University. Accessed November 13, 2019. https://idea.library.drexel.edu/islandora/object/idea%3A8141.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Aggarwal, Anubhav. “Corporate Political Activism Crises Response and Attachment Styles.” 2018. Web. 13 Nov 2019.

Vancouver:

Aggarwal A. Corporate Political Activism Crises Response and Attachment Styles. [Internet] [Thesis]. Drexel University; 2018. [cited 2019 Nov 13]. Available from: https://idea.library.drexel.edu/islandora/object/idea%3A8141.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Aggarwal A. Corporate Political Activism Crises Response and Attachment Styles. [Thesis]. Drexel University; 2018. Available from: https://idea.library.drexel.edu/islandora/object/idea%3A8141

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Wisconsin – Stout

25. Bartels, Judith. Audit of the Salesforce.com application for ABC Inc.

Degree: 2005, University of Wisconsin – Stout

Subjects/Keywords: Customer relations – Management; Customer services – Management

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APA (6th Edition):

Bartels, J. (2005). Audit of the Salesforce.com application for ABC Inc. (Thesis). University of Wisconsin – Stout. Retrieved from http://www.uwstout.edu/lib/thesis/2005/2005bartelsj.pdf ; http://digital.library.wisc.edu/1793/41553

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Bartels, Judith. “Audit of the Salesforce.com application for ABC Inc.” 2005. Thesis, University of Wisconsin – Stout. Accessed November 13, 2019. http://www.uwstout.edu/lib/thesis/2005/2005bartelsj.pdf ; http://digital.library.wisc.edu/1793/41553.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Bartels, Judith. “Audit of the Salesforce.com application for ABC Inc.” 2005. Web. 13 Nov 2019.

Vancouver:

Bartels J. Audit of the Salesforce.com application for ABC Inc. [Internet] [Thesis]. University of Wisconsin – Stout; 2005. [cited 2019 Nov 13]. Available from: http://www.uwstout.edu/lib/thesis/2005/2005bartelsj.pdf ; http://digital.library.wisc.edu/1793/41553.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Bartels J. Audit of the Salesforce.com application for ABC Inc. [Thesis]. University of Wisconsin – Stout; 2005. Available from: http://www.uwstout.edu/lib/thesis/2005/2005bartelsj.pdf ; http://digital.library.wisc.edu/1793/41553

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

26. Choudhury, Randip. How Marknadsdata information AB works withrelationship marketing : analysis of relationship marketing in Marknadsdata Information AB.

Degree: Business and Economic Studies, 2011, University of Gävle

  AbstractTitle: How Marknadsdata information AB works with relationship marketingLevel: Final Thesis for bachelor degree in Business AdministrationAuthor: Randip ChoudhurySupervisor: Dr. Aihie OsarenkhoePurpose: The purpose… (more)

Subjects/Keywords: Customer relations; Customer service management; Relationship marketing; Cross-functional integration; Management strategy

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APA (6th Edition):

Choudhury, R. (2011). How Marknadsdata information AB works withrelationship marketing : analysis of relationship marketing in Marknadsdata Information AB. (Thesis). University of Gävle. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-9816

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Choudhury, Randip. “How Marknadsdata information AB works withrelationship marketing : analysis of relationship marketing in Marknadsdata Information AB.” 2011. Thesis, University of Gävle. Accessed November 13, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-9816.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Choudhury, Randip. “How Marknadsdata information AB works withrelationship marketing : analysis of relationship marketing in Marknadsdata Information AB.” 2011. Web. 13 Nov 2019.

Vancouver:

Choudhury R. How Marknadsdata information AB works withrelationship marketing : analysis of relationship marketing in Marknadsdata Information AB. [Internet] [Thesis]. University of Gävle; 2011. [cited 2019 Nov 13]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-9816.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Choudhury R. How Marknadsdata information AB works withrelationship marketing : analysis of relationship marketing in Marknadsdata Information AB. [Thesis]. University of Gävle; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-9816

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Nelson Mandela Metropolitan University

27. Dayan, Oren. Strategies to improve business success in selected industries.

Degree: Faculty of Business and Economic Sciences, 2008, Nelson Mandela Metropolitan University

 Successful economies are dependent on successful industries.The present study explores how business success could be improved in three selected industries, namely the motorcar, high-technology and… (more)

Subjects/Keywords: Success in business; Business  – Management; Customer relations  – Management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Dayan, O. (2008). Strategies to improve business success in selected industries. (Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/938

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Dayan, Oren. “Strategies to improve business success in selected industries.” 2008. Thesis, Nelson Mandela Metropolitan University. Accessed November 13, 2019. http://hdl.handle.net/10948/938.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Dayan, Oren. “Strategies to improve business success in selected industries.” 2008. Web. 13 Nov 2019.

Vancouver:

Dayan O. Strategies to improve business success in selected industries. [Internet] [Thesis]. Nelson Mandela Metropolitan University; 2008. [cited 2019 Nov 13]. Available from: http://hdl.handle.net/10948/938.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Dayan O. Strategies to improve business success in selected industries. [Thesis]. Nelson Mandela Metropolitan University; 2008. Available from: http://hdl.handle.net/10948/938

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Hong Kong University of Science and Technology

28. Yi, Zelong. Customer valuation uncertainties and counterfeiting issues in operations management.

Degree: 2015, Hong Kong University of Science and Technology

 The thesis presents two essays in operations management – on customer valuation uncertainties and counterfeiting issues. It is common for a firm to offer consumers… (more)

Subjects/Keywords: Production management; Customer relations; Management; Consumer behavior; Product counterfeiting

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Yi, Z. (2015). Customer valuation uncertainties and counterfeiting issues in operations management. (Thesis). Hong Kong University of Science and Technology. Retrieved from https://doi.org/10.14711/thesis-b1514981 ; http://repository.ust.hk/ir/bitstream/1783.1-80182/1/th_redirect.html

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Yi, Zelong. “Customer valuation uncertainties and counterfeiting issues in operations management.” 2015. Thesis, Hong Kong University of Science and Technology. Accessed November 13, 2019. https://doi.org/10.14711/thesis-b1514981 ; http://repository.ust.hk/ir/bitstream/1783.1-80182/1/th_redirect.html.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Yi, Zelong. “Customer valuation uncertainties and counterfeiting issues in operations management.” 2015. Web. 13 Nov 2019.

Vancouver:

Yi Z. Customer valuation uncertainties and counterfeiting issues in operations management. [Internet] [Thesis]. Hong Kong University of Science and Technology; 2015. [cited 2019 Nov 13]. Available from: https://doi.org/10.14711/thesis-b1514981 ; http://repository.ust.hk/ir/bitstream/1783.1-80182/1/th_redirect.html.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Yi Z. Customer valuation uncertainties and counterfeiting issues in operations management. [Thesis]. Hong Kong University of Science and Technology; 2015. Available from: https://doi.org/10.14711/thesis-b1514981 ; http://repository.ust.hk/ir/bitstream/1783.1-80182/1/th_redirect.html

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Nelson Mandela Metropolitan University

29. Khumalo, Wilson Mdala. The value of measuring brand equity: the Ceres Fruit Juices case.

Degree: Faculty of Business and Economic Sciences, 2009, Nelson Mandela Metropolitan University

 Measuring brand equity is an important brand management function but, the appropriateness of brand equity measurement methods remain a concern. This study applied levels three… (more)

Subjects/Keywords: Brand name products  – Management  – Case studies; Branding (Marketing); Customer relations  – Management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Khumalo, W. M. (2009). The value of measuring brand equity: the Ceres Fruit Juices case. (Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/995

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Khumalo, Wilson Mdala. “The value of measuring brand equity: the Ceres Fruit Juices case.” 2009. Thesis, Nelson Mandela Metropolitan University. Accessed November 13, 2019. http://hdl.handle.net/10948/995.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Khumalo, Wilson Mdala. “The value of measuring brand equity: the Ceres Fruit Juices case.” 2009. Web. 13 Nov 2019.

Vancouver:

Khumalo WM. The value of measuring brand equity: the Ceres Fruit Juices case. [Internet] [Thesis]. Nelson Mandela Metropolitan University; 2009. [cited 2019 Nov 13]. Available from: http://hdl.handle.net/10948/995.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Khumalo WM. The value of measuring brand equity: the Ceres Fruit Juices case. [Thesis]. Nelson Mandela Metropolitan University; 2009. Available from: http://hdl.handle.net/10948/995

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Nelson Mandela Metropolitan University

30. Bothma, Tracy. The impact of customer relationship management on retail banking using self-service channels.

Degree: MTech, Faculty of Business and Economic Sciences, 2012, Nelson Mandela Metropolitan University

 If you do not own the latest technology today it is thought that you are left behind in this technology driven age. More businesses use… (more)

Subjects/Keywords: Banks and banking  – Customer services; Service industries  – Technological innovations; Customer relations  – Management; Consumer satisfaction

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Bothma, T. (2012). The impact of customer relationship management on retail banking using self-service channels. (Masters Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/d1013654

Chicago Manual of Style (16th Edition):

Bothma, Tracy. “The impact of customer relationship management on retail banking using self-service channels.” 2012. Masters Thesis, Nelson Mandela Metropolitan University. Accessed November 13, 2019. http://hdl.handle.net/10948/d1013654.

MLA Handbook (7th Edition):

Bothma, Tracy. “The impact of customer relationship management on retail banking using self-service channels.” 2012. Web. 13 Nov 2019.

Vancouver:

Bothma T. The impact of customer relationship management on retail banking using self-service channels. [Internet] [Masters thesis]. Nelson Mandela Metropolitan University; 2012. [cited 2019 Nov 13]. Available from: http://hdl.handle.net/10948/d1013654.

Council of Science Editors:

Bothma T. The impact of customer relationship management on retail banking using self-service channels. [Masters Thesis]. Nelson Mandela Metropolitan University; 2012. Available from: http://hdl.handle.net/10948/d1013654

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