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You searched for subject:(Customer management). Showing records 1 – 30 of 1172 total matches.

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North-West University

1. Oeschger, Jan Adriaan. Enhancing the sustainability through customer relationship management as a solution to the sustainability of the independent short-term insurance broker / Jan Adriaan Oeschger .

Degree: 2013, North-West University

 This study sets out to validate that a Customer Relationship Management system is an enhancing factor in the sustainability of the short-term insurance broker’s business.… (more)

Subjects/Keywords: CRM; Customer Relationship Management; Customer Resource Management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Oeschger, J. A. (2013). Enhancing the sustainability through customer relationship management as a solution to the sustainability of the independent short-term insurance broker / Jan Adriaan Oeschger . (Thesis). North-West University. Retrieved from http://hdl.handle.net/10394/11926

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Oeschger, Jan Adriaan. “Enhancing the sustainability through customer relationship management as a solution to the sustainability of the independent short-term insurance broker / Jan Adriaan Oeschger .” 2013. Thesis, North-West University. Accessed October 22, 2019. http://hdl.handle.net/10394/11926.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Oeschger, Jan Adriaan. “Enhancing the sustainability through customer relationship management as a solution to the sustainability of the independent short-term insurance broker / Jan Adriaan Oeschger .” 2013. Web. 22 Oct 2019.

Vancouver:

Oeschger JA. Enhancing the sustainability through customer relationship management as a solution to the sustainability of the independent short-term insurance broker / Jan Adriaan Oeschger . [Internet] [Thesis]. North-West University; 2013. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10394/11926.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Oeschger JA. Enhancing the sustainability through customer relationship management as a solution to the sustainability of the independent short-term insurance broker / Jan Adriaan Oeschger . [Thesis]. North-West University; 2013. Available from: http://hdl.handle.net/10394/11926

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Queensland University of Technology

2. Carr, Anthony A. Customer equity management : the impact of strategy drivers and customer data management on customer equity outcomes.

Degree: 2013, Queensland University of Technology

 This research contributes to the field of customer equity by examining how important the strategy drivers of consumption and customer data management are in contributing… (more)

Subjects/Keywords: Customer Equity; Customer Equity Management; Customer Equity Measurement; Customer Lifetime Value; Customer Relationship Management

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APA (6th Edition):

Carr, A. A. (2013). Customer equity management : the impact of strategy drivers and customer data management on customer equity outcomes. (Thesis). Queensland University of Technology. Retrieved from https://eprints.qut.edu.au/62010/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Carr, Anthony A. “Customer equity management : the impact of strategy drivers and customer data management on customer equity outcomes.” 2013. Thesis, Queensland University of Technology. Accessed October 22, 2019. https://eprints.qut.edu.au/62010/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Carr, Anthony A. “Customer equity management : the impact of strategy drivers and customer data management on customer equity outcomes.” 2013. Web. 22 Oct 2019.

Vancouver:

Carr AA. Customer equity management : the impact of strategy drivers and customer data management on customer equity outcomes. [Internet] [Thesis]. Queensland University of Technology; 2013. [cited 2019 Oct 22]. Available from: https://eprints.qut.edu.au/62010/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Carr AA. Customer equity management : the impact of strategy drivers and customer data management on customer equity outcomes. [Thesis]. Queensland University of Technology; 2013. Available from: https://eprints.qut.edu.au/62010/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

3. Abdul Azeem B. Customer shopping behaviour in organised retailing scenario.

Degree: Management, 2013, Jawaharlal Nehru Technological University, Anantapuram

The growing Indian retail market has attracted a number of foreign retailers and domestic corporates to invest in this sector. But the entry of foreign… (more)

Subjects/Keywords: Customer behaviour; Management

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APA (6th Edition):

B, A. A. (2013). Customer shopping behaviour in organised retailing scenario. (Thesis). Jawaharlal Nehru Technological University, Anantapuram. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/12814

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

B, Abdul Azeem. “Customer shopping behaviour in organised retailing scenario.” 2013. Thesis, Jawaharlal Nehru Technological University, Anantapuram. Accessed October 22, 2019. http://shodhganga.inflibnet.ac.in/handle/10603/12814.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

B, Abdul Azeem. “Customer shopping behaviour in organised retailing scenario.” 2013. Web. 22 Oct 2019.

Vancouver:

B AA. Customer shopping behaviour in organised retailing scenario. [Internet] [Thesis]. Jawaharlal Nehru Technological University, Anantapuram; 2013. [cited 2019 Oct 22]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/12814.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

B AA. Customer shopping behaviour in organised retailing scenario. [Thesis]. Jawaharlal Nehru Technological University, Anantapuram; 2013. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/12814

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Massey University

4. Wang, Nanbing. A comparative study of customer relationship management (CRM) : how strategies and applications vary across industries : a research thesis presented in partial fulfilment of the requirements for the degree of Master's in Logistics and Supply Chain Management at Massey University, New Zealand .

Degree: 2015, Massey University

 Over the past decade, there has been an explosion of interest in customer management (CRM) by both academics and executives. However, despite an increasing amount… (more)

Subjects/Keywords: Customer relations; Management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Wang, N. (2015). A comparative study of customer relationship management (CRM) : how strategies and applications vary across industries : a research thesis presented in partial fulfilment of the requirements for the degree of Master's in Logistics and Supply Chain Management at Massey University, New Zealand . (Thesis). Massey University. Retrieved from http://hdl.handle.net/10179/7890

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Wang, Nanbing. “A comparative study of customer relationship management (CRM) : how strategies and applications vary across industries : a research thesis presented in partial fulfilment of the requirements for the degree of Master's in Logistics and Supply Chain Management at Massey University, New Zealand .” 2015. Thesis, Massey University. Accessed October 22, 2019. http://hdl.handle.net/10179/7890.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Wang, Nanbing. “A comparative study of customer relationship management (CRM) : how strategies and applications vary across industries : a research thesis presented in partial fulfilment of the requirements for the degree of Master's in Logistics and Supply Chain Management at Massey University, New Zealand .” 2015. Web. 22 Oct 2019.

Vancouver:

Wang N. A comparative study of customer relationship management (CRM) : how strategies and applications vary across industries : a research thesis presented in partial fulfilment of the requirements for the degree of Master's in Logistics and Supply Chain Management at Massey University, New Zealand . [Internet] [Thesis]. Massey University; 2015. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10179/7890.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Wang N. A comparative study of customer relationship management (CRM) : how strategies and applications vary across industries : a research thesis presented in partial fulfilment of the requirements for the degree of Master's in Logistics and Supply Chain Management at Massey University, New Zealand . [Thesis]. Massey University; 2015. Available from: http://hdl.handle.net/10179/7890

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

5. Van Wyk, Gert Stephanus. Die bestuur van klantediens aan die hand van algemene bestuurstake.

Degree: 2012, University of Johannesburg

M.Comm.

The supposition was made that when customer service is not formally planned and managed, it could result in customer service, as a competitive strategy,… (more)

Subjects/Keywords: Customer services  – Management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Van Wyk, G. S. (2012). Die bestuur van klantediens aan die hand van algemene bestuurstake. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/6066

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Van Wyk, Gert Stephanus. “Die bestuur van klantediens aan die hand van algemene bestuurstake.” 2012. Thesis, University of Johannesburg. Accessed October 22, 2019. http://hdl.handle.net/10210/6066.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Van Wyk, Gert Stephanus. “Die bestuur van klantediens aan die hand van algemene bestuurstake.” 2012. Web. 22 Oct 2019.

Vancouver:

Van Wyk GS. Die bestuur van klantediens aan die hand van algemene bestuurstake. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10210/6066.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Van Wyk GS. Die bestuur van klantediens aan die hand van algemene bestuurstake. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/6066

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

6. Van Eeden, Erica. Current issues in managing customer relationships.

Degree: 2012, University of Johannesburg

M.Comm.

In the past year or two, there has been a phenomenal interest among academic and marketing practitioners regarding the concept of Customer Relationship Management(more)

Subjects/Keywords: Customer relations - Management

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APA (6th Edition):

Van Eeden, E. (2012). Current issues in managing customer relationships. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/6642

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Van Eeden, Erica. “Current issues in managing customer relationships.” 2012. Thesis, University of Johannesburg. Accessed October 22, 2019. http://hdl.handle.net/10210/6642.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Van Eeden, Erica. “Current issues in managing customer relationships.” 2012. Web. 22 Oct 2019.

Vancouver:

Van Eeden E. Current issues in managing customer relationships. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10210/6642.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Van Eeden E. Current issues in managing customer relationships. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/6642

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Univerzitet u Beogradu

7. Pobrić, Amira R. Merenje i upravljanje profitabilnošću kupaca.

Degree: Ekonomski fakultet, 2016, Univerzitet u Beogradu

Društvene nauke / Računovodstvo

Stvaranje vrednosti za vlasnike predstavlja primarni cilj svake profitno orijentisane organizacije. Da bi se ostvario ovaj cilj potrebno je istovremeno zadovoljiti… (more)

Subjects/Keywords: value creation; customer relationship management; customer accounting; Customer Profitability; customer valuation

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APA (6th Edition):

Pobrić, A. R. (2016). Merenje i upravljanje profitabilnošću kupaca. (Thesis). Univerzitet u Beogradu. Retrieved from https://fedorabg.bg.ac.rs/fedora/get/o:11160/bdef:Content/get

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Pobrić, Amira R. “Merenje i upravljanje profitabilnošću kupaca.” 2016. Thesis, Univerzitet u Beogradu. Accessed October 22, 2019. https://fedorabg.bg.ac.rs/fedora/get/o:11160/bdef:Content/get.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Pobrić, Amira R. “Merenje i upravljanje profitabilnošću kupaca.” 2016. Web. 22 Oct 2019.

Vancouver:

Pobrić AR. Merenje i upravljanje profitabilnošću kupaca. [Internet] [Thesis]. Univerzitet u Beogradu; 2016. [cited 2019 Oct 22]. Available from: https://fedorabg.bg.ac.rs/fedora/get/o:11160/bdef:Content/get.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Pobrić AR. Merenje i upravljanje profitabilnošću kupaca. [Thesis]. Univerzitet u Beogradu; 2016. Available from: https://fedorabg.bg.ac.rs/fedora/get/o:11160/bdef:Content/get

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

8. Mulumba, Caroline Grace Nakkungu. Managing customer knowledge.

Degree: 2013, University of Johannesburg

M. Phil. (Information Management)

Customer relationship management has been exposed as a strategic failure, unveiling only customer dissatisfaction. A new method for managing customers is… (more)

Subjects/Keywords: Knowledge management; Customer relations management

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APA (6th Edition):

Mulumba, C. G. N. (2013). Managing customer knowledge. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/8498

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Mulumba, Caroline Grace Nakkungu. “Managing customer knowledge.” 2013. Thesis, University of Johannesburg. Accessed October 22, 2019. http://hdl.handle.net/10210/8498.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Mulumba, Caroline Grace Nakkungu. “Managing customer knowledge.” 2013. Web. 22 Oct 2019.

Vancouver:

Mulumba CGN. Managing customer knowledge. [Internet] [Thesis]. University of Johannesburg; 2013. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10210/8498.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mulumba CGN. Managing customer knowledge. [Thesis]. University of Johannesburg; 2013. Available from: http://hdl.handle.net/10210/8498

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of KwaZulu-Natal

9. [No author]. A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 .

Degree: Marketing management, 2011, University of KwaZulu-Natal

 The marketisation of higher and further education institutions whereby education institutions adopt commercial practices to operate has led to increased competition in the education industry.… (more)

Subjects/Keywords: Customer services.; Customer relations.; Marketing management.

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APA (6th Edition):

author], [. (2011). A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 . (Thesis). University of KwaZulu-Natal. Retrieved from http://hdl.handle.net/10413/9746

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

author], [No. “A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 .” 2011. Thesis, University of KwaZulu-Natal. Accessed October 22, 2019. http://hdl.handle.net/10413/9746.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

author], [No. “A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 .” 2011. Web. 22 Oct 2019.

Vancouver:

author] [. A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 . [Internet] [Thesis]. University of KwaZulu-Natal; 2011. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10413/9746.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

author] [. A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 . [Thesis]. University of KwaZulu-Natal; 2011. Available from: http://hdl.handle.net/10413/9746

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Nelson Mandela Metropolitan University

10. Meyer, Warren Carlo. Investigating customer service excellence at Lakeside Spar.

Degree: MBA, Faculty of Business and Economic Sciences, 2009, Nelson Mandela Metropolitan University

 Service delivery is critical to the customer’s perception of value and is core to the success of an organisation. Excellent customer service incorporates the critical… (more)

Subjects/Keywords: Consumer satisfaction; Customer services; Customer relations management

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APA (6th Edition):

Meyer, W. C. (2009). Investigating customer service excellence at Lakeside Spar. (Masters Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/1016

Chicago Manual of Style (16th Edition):

Meyer, Warren Carlo. “Investigating customer service excellence at Lakeside Spar.” 2009. Masters Thesis, Nelson Mandela Metropolitan University. Accessed October 22, 2019. http://hdl.handle.net/10948/1016.

MLA Handbook (7th Edition):

Meyer, Warren Carlo. “Investigating customer service excellence at Lakeside Spar.” 2009. Web. 22 Oct 2019.

Vancouver:

Meyer WC. Investigating customer service excellence at Lakeside Spar. [Internet] [Masters thesis]. Nelson Mandela Metropolitan University; 2009. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10948/1016.

Council of Science Editors:

Meyer WC. Investigating customer service excellence at Lakeside Spar. [Masters Thesis]. Nelson Mandela Metropolitan University; 2009. Available from: http://hdl.handle.net/10948/1016


Anna University

11. Rajamanickam, M. Customers perception of landline service of the Bharat Sanchar Nigam Limited in India with special reference to Salem telecom district Tamil nadu; -.

Degree: Management Studies, 2014, Anna University

Indian telecom industry is under heavy competition The traditional telephone service is offered by the BSNL but at the same time customers shift their choice… (more)

Subjects/Keywords: Customer perception; Landline customer; Landline service; Management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Rajamanickam, M. (2014). Customers perception of landline service of the Bharat Sanchar Nigam Limited in India with special reference to Salem telecom district Tamil nadu; -. (Thesis). Anna University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/23870

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Rajamanickam, M. “Customers perception of landline service of the Bharat Sanchar Nigam Limited in India with special reference to Salem telecom district Tamil nadu; -.” 2014. Thesis, Anna University. Accessed October 22, 2019. http://shodhganga.inflibnet.ac.in/handle/10603/23870.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Rajamanickam, M. “Customers perception of landline service of the Bharat Sanchar Nigam Limited in India with special reference to Salem telecom district Tamil nadu; -.” 2014. Web. 22 Oct 2019.

Vancouver:

Rajamanickam M. Customers perception of landline service of the Bharat Sanchar Nigam Limited in India with special reference to Salem telecom district Tamil nadu; -. [Internet] [Thesis]. Anna University; 2014. [cited 2019 Oct 22]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/23870.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Rajamanickam M. Customers perception of landline service of the Bharat Sanchar Nigam Limited in India with special reference to Salem telecom district Tamil nadu; -. [Thesis]. Anna University; 2014. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/23870

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Nelson Mandela Metropolitan University

12. Xaluva, Bongiwe Lumka. Improving customer retention at a selected medical fund through internal service quality and customer relationship management.

Degree: Faculty of Business and Economic Sciences, 2012, Nelson Mandela Metropolitan University

 In today’s competitive arena, organisations need strategically to shift their focus from primarily concentrating on new customer acquisitions and rather to realise the importance of… (more)

Subjects/Keywords: Customer relations  – Management; Customer services; Consumer satisfaction

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Xaluva, B. L. (2012). Improving customer retention at a selected medical fund through internal service quality and customer relationship management. (Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/d1008118

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Xaluva, Bongiwe Lumka. “Improving customer retention at a selected medical fund through internal service quality and customer relationship management.” 2012. Thesis, Nelson Mandela Metropolitan University. Accessed October 22, 2019. http://hdl.handle.net/10948/d1008118.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Xaluva, Bongiwe Lumka. “Improving customer retention at a selected medical fund through internal service quality and customer relationship management.” 2012. Web. 22 Oct 2019.

Vancouver:

Xaluva BL. Improving customer retention at a selected medical fund through internal service quality and customer relationship management. [Internet] [Thesis]. Nelson Mandela Metropolitan University; 2012. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10948/d1008118.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Xaluva BL. Improving customer retention at a selected medical fund through internal service quality and customer relationship management. [Thesis]. Nelson Mandela Metropolitan University; 2012. Available from: http://hdl.handle.net/10948/d1008118

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

13. Zaayman, Philip. Functional requirements of eCRM solutions for the South African SME sector.

Degree: 2009, University of Johannesburg

M.Phil.

The issue of Customer Relationship Management (CRM) within organisations has gained importance over the last five years, and the trend is set to continue… (more)

Subjects/Keywords: Small business; Customer services; Customer relations management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Zaayman, P. (2009). Functional requirements of eCRM solutions for the South African SME sector. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/1874

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Zaayman, Philip. “Functional requirements of eCRM solutions for the South African SME sector.” 2009. Thesis, University of Johannesburg. Accessed October 22, 2019. http://hdl.handle.net/10210/1874.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Zaayman, Philip. “Functional requirements of eCRM solutions for the South African SME sector.” 2009. Web. 22 Oct 2019.

Vancouver:

Zaayman P. Functional requirements of eCRM solutions for the South African SME sector. [Internet] [Thesis]. University of Johannesburg; 2009. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10210/1874.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Zaayman P. Functional requirements of eCRM solutions for the South African SME sector. [Thesis]. University of Johannesburg; 2009. Available from: http://hdl.handle.net/10210/1874

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

14. Wu, Mei-chu. The Customer Relationship Management in Pharmaceutical Industry-A Case Study of N Company.

Degree: Master, EMBA, 2013, NSYSU

 Taiwan is single insurance system. Government is our sole insurer. The Primary vision of Health Insurance is to provide the better and more secure medical… (more)

Subjects/Keywords: marketing strategy; customer relationship management; customer satisfaction; customer loyalty

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Wu, M. (2013). The Customer Relationship Management in Pharmaceutical Industry-A Case Study of N Company. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0426113-150519

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Wu, Mei-chu. “The Customer Relationship Management in Pharmaceutical Industry-A Case Study of N Company.” 2013. Thesis, NSYSU. Accessed October 22, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0426113-150519.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Wu, Mei-chu. “The Customer Relationship Management in Pharmaceutical Industry-A Case Study of N Company.” 2013. Web. 22 Oct 2019.

Vancouver:

Wu M. The Customer Relationship Management in Pharmaceutical Industry-A Case Study of N Company. [Internet] [Thesis]. NSYSU; 2013. [cited 2019 Oct 22]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0426113-150519.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Wu M. The Customer Relationship Management in Pharmaceutical Industry-A Case Study of N Company. [Thesis]. NSYSU; 2013. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0426113-150519

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

15. Chuang, Kuo-yuan. A study on the relationship among service quality ,the customer relationship management ,customer satisfaction and customer loyalty.

Degree: Master, Institute of Health Care Management, 2012, NSYSU

 The environment of the health care industry resulting in a considerable change in recent years by the NHI system uncertainty, rising health care costs, intra-industry… (more)

Subjects/Keywords: Customer loyalty; Customer satisfaction; Customer relationship management; Service quality; Health check

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APA (6th Edition):

Chuang, K. (2012). A study on the relationship among service quality ,the customer relationship management ,customer satisfaction and customer loyalty. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0620112-082145

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Chuang, Kuo-yuan. “A study on the relationship among service quality ,the customer relationship management ,customer satisfaction and customer loyalty.” 2012. Thesis, NSYSU. Accessed October 22, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0620112-082145.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Chuang, Kuo-yuan. “A study on the relationship among service quality ,the customer relationship management ,customer satisfaction and customer loyalty.” 2012. Web. 22 Oct 2019.

Vancouver:

Chuang K. A study on the relationship among service quality ,the customer relationship management ,customer satisfaction and customer loyalty. [Internet] [Thesis]. NSYSU; 2012. [cited 2019 Oct 22]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0620112-082145.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Chuang K. A study on the relationship among service quality ,the customer relationship management ,customer satisfaction and customer loyalty. [Thesis]. NSYSU; 2012. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0620112-082145

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

16. Su, Yi-Yih. Comparison of the Customer Relationship Management for Legal Services in Chinese Metropolis.

Degree: Master, EMBA, 2011, NSYSU

 Abstract In this study, we will research for legal services company about the customer relationship management. We select three cityâs legal services company, including Beijing,… (more)

Subjects/Keywords: customer satisfaction; customer loyalty; Brand; customer relationship management; Guanxi.; legal services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Su, Y. (2011). Comparison of the Customer Relationship Management for Legal Services in Chinese Metropolis. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0830111-140134

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Su, Yi-Yih. “Comparison of the Customer Relationship Management for Legal Services in Chinese Metropolis.” 2011. Thesis, NSYSU. Accessed October 22, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0830111-140134.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Su, Yi-Yih. “Comparison of the Customer Relationship Management for Legal Services in Chinese Metropolis.” 2011. Web. 22 Oct 2019.

Vancouver:

Su Y. Comparison of the Customer Relationship Management for Legal Services in Chinese Metropolis. [Internet] [Thesis]. NSYSU; 2011. [cited 2019 Oct 22]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0830111-140134.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Su Y. Comparison of the Customer Relationship Management for Legal Services in Chinese Metropolis. [Thesis]. NSYSU; 2011. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0830111-140134

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Cape Peninsula University of Technology

17. Madubanya, Peter Petrus Malesela. The influence of customer relationship management on customer loyalty at a South African life insurance company .

Degree: 2015, Cape Peninsula University of Technology

 This thesis is prompted by the discussions around Customer Relationship Management (CRM) in the financial industry and life insurance companies in particular. The study seeks… (more)

Subjects/Keywords: Customer relations  – Management; Customer loyalty; Life insurance  – Customer services; Relationship marketing

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APA (6th Edition):

Madubanya, P. P. M. (2015). The influence of customer relationship management on customer loyalty at a South African life insurance company . (Thesis). Cape Peninsula University of Technology. Retrieved from http://etd.cput.ac.za/handle/20.500.11838/2043

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Madubanya, Peter Petrus Malesela. “The influence of customer relationship management on customer loyalty at a South African life insurance company .” 2015. Thesis, Cape Peninsula University of Technology. Accessed October 22, 2019. http://etd.cput.ac.za/handle/20.500.11838/2043.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Madubanya, Peter Petrus Malesela. “The influence of customer relationship management on customer loyalty at a South African life insurance company .” 2015. Web. 22 Oct 2019.

Vancouver:

Madubanya PPM. The influence of customer relationship management on customer loyalty at a South African life insurance company . [Internet] [Thesis]. Cape Peninsula University of Technology; 2015. [cited 2019 Oct 22]. Available from: http://etd.cput.ac.za/handle/20.500.11838/2043.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Madubanya PPM. The influence of customer relationship management on customer loyalty at a South African life insurance company . [Thesis]. Cape Peninsula University of Technology; 2015. Available from: http://etd.cput.ac.za/handle/20.500.11838/2043

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

18. Kuranchie, Frank Kojo. The Effect of Customer Relationship Marketing on Customer Retention in the Ghanaian Banking Sector : A case study of Intercontinental Bank Ghana Limited.

Degree: 2010, , School of Management

Abstract Customer relationship management as a strategic marketing concept has gained tremendous interest among researchers and practitioners in recent times. Within the last two… (more)

Subjects/Keywords: Customer relationship management; customer relationship marketing; customer retention.

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APA (6th Edition):

Kuranchie, F. K. (2010). The Effect of Customer Relationship Marketing on Customer Retention in the Ghanaian Banking Sector : A case study of Intercontinental Bank Ghana Limited. (Thesis). , School of Management. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1102

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Kuranchie, Frank Kojo. “The Effect of Customer Relationship Marketing on Customer Retention in the Ghanaian Banking Sector : A case study of Intercontinental Bank Ghana Limited.” 2010. Thesis, , School of Management. Accessed October 22, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1102.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Kuranchie, Frank Kojo. “The Effect of Customer Relationship Marketing on Customer Retention in the Ghanaian Banking Sector : A case study of Intercontinental Bank Ghana Limited.” 2010. Web. 22 Oct 2019.

Vancouver:

Kuranchie FK. The Effect of Customer Relationship Marketing on Customer Retention in the Ghanaian Banking Sector : A case study of Intercontinental Bank Ghana Limited. [Internet] [Thesis]. , School of Management; 2010. [cited 2019 Oct 22]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1102.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Kuranchie FK. The Effect of Customer Relationship Marketing on Customer Retention in the Ghanaian Banking Sector : A case study of Intercontinental Bank Ghana Limited. [Thesis]. , School of Management; 2010. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1102

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Universidade do Rio Grande do Sul

19. Lima, Mauricio Pozzebon de. Estimando o valor da clientela : existe modelo dependência?.

Degree: 2018, Universidade do Rio Grande do Sul

A questão da produtividade das atividades de marketing é um antigo debate da disciplina, porém ganhou destaque nos anos 1990 a partir de uma conjuntura… (more)

Subjects/Keywords: Customer equity; Valor do cliente (Customer equity); Gestão estratégica; Customer lifetime value; Customer management

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APA (6th Edition):

Lima, M. P. d. (2018). Estimando o valor da clientela : existe modelo dependência?. (Thesis). Universidade do Rio Grande do Sul. Retrieved from http://hdl.handle.net/10183/180094

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lima, Mauricio Pozzebon de. “Estimando o valor da clientela : existe modelo dependência?.” 2018. Thesis, Universidade do Rio Grande do Sul. Accessed October 22, 2019. http://hdl.handle.net/10183/180094.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lima, Mauricio Pozzebon de. “Estimando o valor da clientela : existe modelo dependência?.” 2018. Web. 22 Oct 2019.

Vancouver:

Lima MPd. Estimando o valor da clientela : existe modelo dependência?. [Internet] [Thesis]. Universidade do Rio Grande do Sul; 2018. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10183/180094.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lima MPd. Estimando o valor da clientela : existe modelo dependência?. [Thesis]. Universidade do Rio Grande do Sul; 2018. Available from: http://hdl.handle.net/10183/180094

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

20. Alavi, Shirin. Customer relationship management and customer experience management using business online communities.

Degree: Management, 2012, INFLIBNET

This research thesis focuses on studying the contribution of the internet tool - Online newlinecommunities to the dual organizational processes of Customer Relationship Management and… (more)

Subjects/Keywords: Management; Customer relationship; Online communities

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APA (6th Edition):

Alavi, S. (2012). Customer relationship management and customer experience management using business online communities. (Thesis). INFLIBNET. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/6106

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Alavi, Shirin. “Customer relationship management and customer experience management using business online communities.” 2012. Thesis, INFLIBNET. Accessed October 22, 2019. http://shodhganga.inflibnet.ac.in/handle/10603/6106.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Alavi, Shirin. “Customer relationship management and customer experience management using business online communities.” 2012. Web. 22 Oct 2019.

Vancouver:

Alavi S. Customer relationship management and customer experience management using business online communities. [Internet] [Thesis]. INFLIBNET; 2012. [cited 2019 Oct 22]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/6106.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Alavi S. Customer relationship management and customer experience management using business online communities. [Thesis]. INFLIBNET; 2012. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/6106

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Addis Ababa University

21. Lubaba, Shemsu. The Relationship betwen Information Sharing, Inventory Management and Customer Satisfaction in the down stream chain of textile industry The case of AddissKetema sub city .

Degree: 2014, Addis Ababa University

 The purpose of the study was to investigate the relationship between information sharing, inventory management and customer satisfaction in the down stream chain of textile… (more)

Subjects/Keywords: Customer Satisfaction; Inventory Management

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APA (6th Edition):

Lubaba, S. (2014). The Relationship betwen Information Sharing, Inventory Management and Customer Satisfaction in the down stream chain of textile industry The case of AddissKetema sub city . (Thesis). Addis Ababa University. Retrieved from http://etd.aau.edu.et/dspace/handle/123456789/6165

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lubaba, Shemsu. “The Relationship betwen Information Sharing, Inventory Management and Customer Satisfaction in the down stream chain of textile industry The case of AddissKetema sub city .” 2014. Thesis, Addis Ababa University. Accessed October 22, 2019. http://etd.aau.edu.et/dspace/handle/123456789/6165.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lubaba, Shemsu. “The Relationship betwen Information Sharing, Inventory Management and Customer Satisfaction in the down stream chain of textile industry The case of AddissKetema sub city .” 2014. Web. 22 Oct 2019.

Vancouver:

Lubaba S. The Relationship betwen Information Sharing, Inventory Management and Customer Satisfaction in the down stream chain of textile industry The case of AddissKetema sub city . [Internet] [Thesis]. Addis Ababa University; 2014. [cited 2019 Oct 22]. Available from: http://etd.aau.edu.et/dspace/handle/123456789/6165.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lubaba S. The Relationship betwen Information Sharing, Inventory Management and Customer Satisfaction in the down stream chain of textile industry The case of AddissKetema sub city . [Thesis]. Addis Ababa University; 2014. Available from: http://etd.aau.edu.et/dspace/handle/123456789/6165

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Nairobi

22. Kariuki, Kariuki C. Customer Life Cycle Management by Barclays Bank of Kenya .

Degree: 2016, University of Nairobi

 Nowadays, organizations have realized the importance of becoming more customer-centric and invested a large amount of time and resources in a Customer Relationship Management. To… (more)

Subjects/Keywords: Customer Life Cycle Management

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APA (6th Edition):

Kariuki, K. C. (2016). Customer Life Cycle Management by Barclays Bank of Kenya . (Thesis). University of Nairobi. Retrieved from http://hdl.handle.net/11295/99892

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Kariuki, Kariuki C. “Customer Life Cycle Management by Barclays Bank of Kenya .” 2016. Thesis, University of Nairobi. Accessed October 22, 2019. http://hdl.handle.net/11295/99892.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Kariuki, Kariuki C. “Customer Life Cycle Management by Barclays Bank of Kenya .” 2016. Web. 22 Oct 2019.

Vancouver:

Kariuki KC. Customer Life Cycle Management by Barclays Bank of Kenya . [Internet] [Thesis]. University of Nairobi; 2016. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/11295/99892.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Kariuki KC. Customer Life Cycle Management by Barclays Bank of Kenya . [Thesis]. University of Nairobi; 2016. Available from: http://hdl.handle.net/11295/99892

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Nairobi

23. Wambura, Elenah W. Challenges of implementation of customer relationship management strategy in Nairobi city water and sewerage company .

Degree: 2012, University of Nairobi

 The main goal of the study was to determine the challenges of implementing customer relationship management (CRM) strategy in Nairobi City Water and Sewerage Company… (more)

Subjects/Keywords: Customer relationship; Management strategy

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APA (6th Edition):

Wambura, E. W. (2012). Challenges of implementation of customer relationship management strategy in Nairobi city water and sewerage company . (Thesis). University of Nairobi. Retrieved from http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12717

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Wambura, Elenah W. “Challenges of implementation of customer relationship management strategy in Nairobi city water and sewerage company .” 2012. Thesis, University of Nairobi. Accessed October 22, 2019. http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12717.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Wambura, Elenah W. “Challenges of implementation of customer relationship management strategy in Nairobi city water and sewerage company .” 2012. Web. 22 Oct 2019.

Vancouver:

Wambura EW. Challenges of implementation of customer relationship management strategy in Nairobi city water and sewerage company . [Internet] [Thesis]. University of Nairobi; 2012. [cited 2019 Oct 22]. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12717.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Wambura EW. Challenges of implementation of customer relationship management strategy in Nairobi city water and sewerage company . [Thesis]. University of Nairobi; 2012. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12717

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Karlstad University

24. Awan, Salman Ahmad. Loyalty Enhancing Communication for Telecom Customer Relationships : A Qualitative Study of Telecom Customers.

Degree: Business Administration, 2011, Karlstad University

The telecommunication business has been transformed in Sweden through the past few years. Previously telecom industry was under monopoly which has now been converted… (more)

Subjects/Keywords: Marketing; Management; Customer Relationship; Telecom

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APA (6th Edition):

Awan, S. A. (2011). Loyalty Enhancing Communication for Telecom Customer Relationships : A Qualitative Study of Telecom Customers. (Thesis). Karlstad University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-9522

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Awan, Salman Ahmad. “Loyalty Enhancing Communication for Telecom Customer Relationships : A Qualitative Study of Telecom Customers.” 2011. Thesis, Karlstad University. Accessed October 22, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-9522.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Awan, Salman Ahmad. “Loyalty Enhancing Communication for Telecom Customer Relationships : A Qualitative Study of Telecom Customers.” 2011. Web. 22 Oct 2019.

Vancouver:

Awan SA. Loyalty Enhancing Communication for Telecom Customer Relationships : A Qualitative Study of Telecom Customers. [Internet] [Thesis]. Karlstad University; 2011. [cited 2019 Oct 22]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-9522.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Awan SA. Loyalty Enhancing Communication for Telecom Customer Relationships : A Qualitative Study of Telecom Customers. [Thesis]. Karlstad University; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-9522

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

25. Abdul, Shakoor. Electronic Customer Relationship Management (eCRM) from the Perspective of Two Banks with Online Marketing in Pakistan : case of HSBC PK and Standard Chartered Bank PK.

Degree: 2011, , School of Management

  This study observes an approach which is known as explorative because it aims to evaluate and examine online media as a tool for e-CRM.… (more)

Subjects/Keywords: Electronic; Customer; Relationship; Management

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APA (6th Edition):

Abdul, S. (2011). Electronic Customer Relationship Management (eCRM) from the Perspective of Two Banks with Online Marketing in Pakistan : case of HSBC PK and Standard Chartered Bank PK. (Thesis). , School of Management. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-6208

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Abdul, Shakoor. “Electronic Customer Relationship Management (eCRM) from the Perspective of Two Banks with Online Marketing in Pakistan : case of HSBC PK and Standard Chartered Bank PK.” 2011. Thesis, , School of Management. Accessed October 22, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-6208.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Abdul, Shakoor. “Electronic Customer Relationship Management (eCRM) from the Perspective of Two Banks with Online Marketing in Pakistan : case of HSBC PK and Standard Chartered Bank PK.” 2011. Web. 22 Oct 2019.

Vancouver:

Abdul S. Electronic Customer Relationship Management (eCRM) from the Perspective of Two Banks with Online Marketing in Pakistan : case of HSBC PK and Standard Chartered Bank PK. [Internet] [Thesis]. , School of Management; 2011. [cited 2019 Oct 22]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-6208.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Abdul S. Electronic Customer Relationship Management (eCRM) from the Perspective of Two Banks with Online Marketing in Pakistan : case of HSBC PK and Standard Chartered Bank PK. [Thesis]. , School of Management; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-6208

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Namibia

26. Evaristus, Niita N. A study on creating a competitive advantage at Namibia wildlife resorts through customer relationship management .

Degree: 2014, University of Namibia

 This study focused on examining the creation of competitive advantage at Namibia Wildlife Resorts through customer relationship management. The purpose of this proposed study is… (more)

Subjects/Keywords: Compatitive advantage ; Namibia ; Wildlife resorts ; Customer relationship management ; Customer relations ; Customer relations, Management

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APA (6th Edition):

Evaristus, N. N. (2014). A study on creating a competitive advantage at Namibia wildlife resorts through customer relationship management . (Thesis). University of Namibia. Retrieved from http://hdl.handle.net/11070/1540

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Evaristus, Niita N. “A study on creating a competitive advantage at Namibia wildlife resorts through customer relationship management .” 2014. Thesis, University of Namibia. Accessed October 22, 2019. http://hdl.handle.net/11070/1540.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Evaristus, Niita N. “A study on creating a competitive advantage at Namibia wildlife resorts through customer relationship management .” 2014. Web. 22 Oct 2019.

Vancouver:

Evaristus NN. A study on creating a competitive advantage at Namibia wildlife resorts through customer relationship management . [Internet] [Thesis]. University of Namibia; 2014. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/11070/1540.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Evaristus NN. A study on creating a competitive advantage at Namibia wildlife resorts through customer relationship management . [Thesis]. University of Namibia; 2014. Available from: http://hdl.handle.net/11070/1540

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Delft University of Technology

27. Wu, J.C. Exploration of social customer relationship management in banking industry:.

Degree: 2013, Delft University of Technology

 The graduation project is under supervision of TU Delft and ABN AMRO N.V. with the objective to strengthen and further develop an exclusive online community… (more)

Subjects/Keywords: customer relationship management; social customer relationship management; engamement; marketing; online community; social media; customer experience

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Wu, J. C. (2013). Exploration of social customer relationship management in banking industry:. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:35aaa931-0ed3-4a13-9306-862490b85b14

Chicago Manual of Style (16th Edition):

Wu, J C. “Exploration of social customer relationship management in banking industry:.” 2013. Masters Thesis, Delft University of Technology. Accessed October 22, 2019. http://resolver.tudelft.nl/uuid:35aaa931-0ed3-4a13-9306-862490b85b14.

MLA Handbook (7th Edition):

Wu, J C. “Exploration of social customer relationship management in banking industry:.” 2013. Web. 22 Oct 2019.

Vancouver:

Wu JC. Exploration of social customer relationship management in banking industry:. [Internet] [Masters thesis]. Delft University of Technology; 2013. [cited 2019 Oct 22]. Available from: http://resolver.tudelft.nl/uuid:35aaa931-0ed3-4a13-9306-862490b85b14.

Council of Science Editors:

Wu JC. Exploration of social customer relationship management in banking industry:. [Masters Thesis]. Delft University of Technology; 2013. Available from: http://resolver.tudelft.nl/uuid:35aaa931-0ed3-4a13-9306-862490b85b14


North-West University

28. Van Tonder, Francois Petrus. Customer relationship management from the perspective of a trackless mining equipment maintenance organisation / Francois Petrus van Tonder .

Degree: 2008, North-West University

 This study deals with Customer Relationship Management (CRM) of a department of an Original Equipment Manufacturer (OEM) of trackless mining equipment. The study was done… (more)

Subjects/Keywords: Customer relationship management; Customer satisfaction index; Customer satisfaction measurement; Customer segmentation; Customer value; Perceptions; Service environment; Strategic framework

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Van Tonder, F. P. (2008). Customer relationship management from the perspective of a trackless mining equipment maintenance organisation / Francois Petrus van Tonder . (Thesis). North-West University. Retrieved from http://hdl.handle.net/10394/4195

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Van Tonder, Francois Petrus. “Customer relationship management from the perspective of a trackless mining equipment maintenance organisation / Francois Petrus van Tonder .” 2008. Thesis, North-West University. Accessed October 22, 2019. http://hdl.handle.net/10394/4195.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Van Tonder, Francois Petrus. “Customer relationship management from the perspective of a trackless mining equipment maintenance organisation / Francois Petrus van Tonder .” 2008. Web. 22 Oct 2019.

Vancouver:

Van Tonder FP. Customer relationship management from the perspective of a trackless mining equipment maintenance organisation / Francois Petrus van Tonder . [Internet] [Thesis]. North-West University; 2008. [cited 2019 Oct 22]. Available from: http://hdl.handle.net/10394/4195.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Van Tonder FP. Customer relationship management from the perspective of a trackless mining equipment maintenance organisation / Francois Petrus van Tonder . [Thesis]. North-West University; 2008. Available from: http://hdl.handle.net/10394/4195

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

29. Hofbauer, Stefan. Customer Experience Management â Enhancing Customer Experience with the example of KTM.

Degree: Master, Master of Business Administration Program in International Business, 2017, NSYSU

 This paper focuses on customer experience management in the case of KTM. The research question is about enhancing the customer experience and finding new potential… (more)

Subjects/Keywords: motorcycle tours; customer relationship management; events; motorcyclists; Customer experience management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Hofbauer, S. (2017). Customer Experience Management â Enhancing Customer Experience with the example of KTM. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0417117-012517

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Hofbauer, Stefan. “Customer Experience Management â Enhancing Customer Experience with the example of KTM.” 2017. Thesis, NSYSU. Accessed October 22, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0417117-012517.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Hofbauer, Stefan. “Customer Experience Management â Enhancing Customer Experience with the example of KTM.” 2017. Web. 22 Oct 2019.

Vancouver:

Hofbauer S. Customer Experience Management â Enhancing Customer Experience with the example of KTM. [Internet] [Thesis]. NSYSU; 2017. [cited 2019 Oct 22]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0417117-012517.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Hofbauer S. Customer Experience Management â Enhancing Customer Experience with the example of KTM. [Thesis]. NSYSU; 2017. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0417117-012517

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

30. Nadanasabai, R. A study on the impact of customer relationship management on customer loyalty with special reference to cellular operators in Chennai city; -.

Degree: Management, 2011, Jawaharlal Nehru Technological University

The concept of Customer Relationship Management has a significant role in every business organisations. It plays a predominant role especially in service organisations where, customer(more)

Subjects/Keywords: Customer loyalty; Customer Relationship Management (CRM); Brand Loyalty; Management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Nadanasabai, R. (2011). A study on the impact of customer relationship management on customer loyalty with special reference to cellular operators in Chennai city; -. (Thesis). Jawaharlal Nehru Technological University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/4555

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Nadanasabai, R. “A study on the impact of customer relationship management on customer loyalty with special reference to cellular operators in Chennai city; -.” 2011. Thesis, Jawaharlal Nehru Technological University. Accessed October 22, 2019. http://shodhganga.inflibnet.ac.in/handle/10603/4555.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Nadanasabai, R. “A study on the impact of customer relationship management on customer loyalty with special reference to cellular operators in Chennai city; -.” 2011. Web. 22 Oct 2019.

Vancouver:

Nadanasabai R. A study on the impact of customer relationship management on customer loyalty with special reference to cellular operators in Chennai city; -. [Internet] [Thesis]. Jawaharlal Nehru Technological University; 2011. [cited 2019 Oct 22]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/4555.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Nadanasabai R. A study on the impact of customer relationship management on customer loyalty with special reference to cellular operators in Chennai city; -. [Thesis]. Jawaharlal Nehru Technological University; 2011. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/4555

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

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