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You searched for subject:(Customer Relationship Management). Showing records 1 – 30 of 497 total matches.

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North-West University

1. Oeschger, Jan Adriaan. Enhancing the sustainability through customer relationship management as a solution to the sustainability of the independent short-term insurance broker / Jan Adriaan Oeschger .

Degree: 2013, North-West University

 This study sets out to validate that a Customer Relationship Management system is an enhancing factor in the sustainability of the short-term insurance broker’s business.… (more)

Subjects/Keywords: CRM; Customer Relationship Management; Customer Resource Management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Oeschger, J. A. (2013). Enhancing the sustainability through customer relationship management as a solution to the sustainability of the independent short-term insurance broker / Jan Adriaan Oeschger . (Thesis). North-West University. Retrieved from http://hdl.handle.net/10394/11926

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Oeschger, Jan Adriaan. “Enhancing the sustainability through customer relationship management as a solution to the sustainability of the independent short-term insurance broker / Jan Adriaan Oeschger .” 2013. Thesis, North-West University. Accessed July 23, 2019. http://hdl.handle.net/10394/11926.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Oeschger, Jan Adriaan. “Enhancing the sustainability through customer relationship management as a solution to the sustainability of the independent short-term insurance broker / Jan Adriaan Oeschger .” 2013. Web. 23 Jul 2019.

Vancouver:

Oeschger JA. Enhancing the sustainability through customer relationship management as a solution to the sustainability of the independent short-term insurance broker / Jan Adriaan Oeschger . [Internet] [Thesis]. North-West University; 2013. [cited 2019 Jul 23]. Available from: http://hdl.handle.net/10394/11926.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Oeschger JA. Enhancing the sustainability through customer relationship management as a solution to the sustainability of the independent short-term insurance broker / Jan Adriaan Oeschger . [Thesis]. North-West University; 2013. Available from: http://hdl.handle.net/10394/11926

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

2. Alavi, Shirin. Customer relationship management and customer experience management using business online communities.

Degree: Management, 2012, INFLIBNET

This research thesis focuses on studying the contribution of the internet tool - Online newlinecommunities to the dual organizational processes of Customer Relationship Management and… (more)

Subjects/Keywords: Management; Customer relationship; Online communities

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APA (6th Edition):

Alavi, S. (2012). Customer relationship management and customer experience management using business online communities. (Thesis). INFLIBNET. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/6106

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Alavi, Shirin. “Customer relationship management and customer experience management using business online communities.” 2012. Thesis, INFLIBNET. Accessed July 23, 2019. http://shodhganga.inflibnet.ac.in/handle/10603/6106.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Alavi, Shirin. “Customer relationship management and customer experience management using business online communities.” 2012. Web. 23 Jul 2019.

Vancouver:

Alavi S. Customer relationship management and customer experience management using business online communities. [Internet] [Thesis]. INFLIBNET; 2012. [cited 2019 Jul 23]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/6106.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Alavi S. Customer relationship management and customer experience management using business online communities. [Thesis]. INFLIBNET; 2012. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/6106

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Nairobi

3. Wambura, Elenah W. Challenges of implementation of customer relationship management strategy in Nairobi city water and sewerage company .

Degree: 2012, University of Nairobi

 The main goal of the study was to determine the challenges of implementing customer relationship management (CRM) strategy in Nairobi City Water and Sewerage Company… (more)

Subjects/Keywords: Customer relationship; Management strategy

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APA (6th Edition):

Wambura, E. W. (2012). Challenges of implementation of customer relationship management strategy in Nairobi city water and sewerage company . (Thesis). University of Nairobi. Retrieved from http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12717

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Wambura, Elenah W. “Challenges of implementation of customer relationship management strategy in Nairobi city water and sewerage company .” 2012. Thesis, University of Nairobi. Accessed July 23, 2019. http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12717.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Wambura, Elenah W. “Challenges of implementation of customer relationship management strategy in Nairobi city water and sewerage company .” 2012. Web. 23 Jul 2019.

Vancouver:

Wambura EW. Challenges of implementation of customer relationship management strategy in Nairobi city water and sewerage company . [Internet] [Thesis]. University of Nairobi; 2012. [cited 2019 Jul 23]. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12717.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Wambura EW. Challenges of implementation of customer relationship management strategy in Nairobi city water and sewerage company . [Thesis]. University of Nairobi; 2012. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12717

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Karlstad University

4. Awan, Salman Ahmad. Loyalty Enhancing Communication for Telecom Customer Relationships : A Qualitative Study of Telecom Customers.

Degree: Business Administration, 2011, Karlstad University

The telecommunication business has been transformed in Sweden through the past few years. Previously telecom industry was under monopoly which has now been converted… (more)

Subjects/Keywords: Marketing; Management; Customer Relationship; Telecom

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Awan, S. A. (2011). Loyalty Enhancing Communication for Telecom Customer Relationships : A Qualitative Study of Telecom Customers. (Thesis). Karlstad University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-9522

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Awan, Salman Ahmad. “Loyalty Enhancing Communication for Telecom Customer Relationships : A Qualitative Study of Telecom Customers.” 2011. Thesis, Karlstad University. Accessed July 23, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-9522.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Awan, Salman Ahmad. “Loyalty Enhancing Communication for Telecom Customer Relationships : A Qualitative Study of Telecom Customers.” 2011. Web. 23 Jul 2019.

Vancouver:

Awan SA. Loyalty Enhancing Communication for Telecom Customer Relationships : A Qualitative Study of Telecom Customers. [Internet] [Thesis]. Karlstad University; 2011. [cited 2019 Jul 23]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-9522.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Awan SA. Loyalty Enhancing Communication for Telecom Customer Relationships : A Qualitative Study of Telecom Customers. [Thesis]. Karlstad University; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-9522

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

5. Abdul, Shakoor. Electronic Customer Relationship Management (eCRM) from the Perspective of Two Banks with Online Marketing in Pakistan : case of HSBC PK and Standard Chartered Bank PK.

Degree: 2011, , School of Management

  This study observes an approach which is known as explorative because it aims to evaluate and examine online media as a tool for e-CRM.… (more)

Subjects/Keywords: Electronic; Customer; Relationship; Management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Abdul, S. (2011). Electronic Customer Relationship Management (eCRM) from the Perspective of Two Banks with Online Marketing in Pakistan : case of HSBC PK and Standard Chartered Bank PK. (Thesis). , School of Management. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-6208

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Abdul, Shakoor. “Electronic Customer Relationship Management (eCRM) from the Perspective of Two Banks with Online Marketing in Pakistan : case of HSBC PK and Standard Chartered Bank PK.” 2011. Thesis, , School of Management. Accessed July 23, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-6208.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Abdul, Shakoor. “Electronic Customer Relationship Management (eCRM) from the Perspective of Two Banks with Online Marketing in Pakistan : case of HSBC PK and Standard Chartered Bank PK.” 2011. Web. 23 Jul 2019.

Vancouver:

Abdul S. Electronic Customer Relationship Management (eCRM) from the Perspective of Two Banks with Online Marketing in Pakistan : case of HSBC PK and Standard Chartered Bank PK. [Internet] [Thesis]. , School of Management; 2011. [cited 2019 Jul 23]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-6208.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Abdul S. Electronic Customer Relationship Management (eCRM) from the Perspective of Two Banks with Online Marketing in Pakistan : case of HSBC PK and Standard Chartered Bank PK. [Thesis]. , School of Management; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-6208

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

6. Kuranchie, Frank Kojo. The Effect of Customer Relationship Marketing on Customer Retention in the Ghanaian Banking Sector : A case study of Intercontinental Bank Ghana Limited.

Degree: 2010, , School of Management

Abstract Customer relationship management as a strategic marketing concept has gained tremendous interest among researchers and practitioners in recent times. Within the last two… (more)

Subjects/Keywords: Customer relationship management; customer relationship marketing; customer retention.

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APA (6th Edition):

Kuranchie, F. K. (2010). The Effect of Customer Relationship Marketing on Customer Retention in the Ghanaian Banking Sector : A case study of Intercontinental Bank Ghana Limited. (Thesis). , School of Management. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1102

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Kuranchie, Frank Kojo. “The Effect of Customer Relationship Marketing on Customer Retention in the Ghanaian Banking Sector : A case study of Intercontinental Bank Ghana Limited.” 2010. Thesis, , School of Management. Accessed July 23, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1102.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Kuranchie, Frank Kojo. “The Effect of Customer Relationship Marketing on Customer Retention in the Ghanaian Banking Sector : A case study of Intercontinental Bank Ghana Limited.” 2010. Web. 23 Jul 2019.

Vancouver:

Kuranchie FK. The Effect of Customer Relationship Marketing on Customer Retention in the Ghanaian Banking Sector : A case study of Intercontinental Bank Ghana Limited. [Internet] [Thesis]. , School of Management; 2010. [cited 2019 Jul 23]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1102.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Kuranchie FK. The Effect of Customer Relationship Marketing on Customer Retention in the Ghanaian Banking Sector : A case study of Intercontinental Bank Ghana Limited. [Thesis]. , School of Management; 2010. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1102

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Jönköping University

7. Rosin, Fredrik. Interactive Agents; : A value adding service?.

Degree: Business Informatics, 2008, Jönköping University

   “Just as the consumer is becoming more intelligent, the company in parallel should become more intelligent about the customer” (Raisch, 2000, p.4). Internet has… (more)

Subjects/Keywords: Relationship marketing; customer relationship management; interactive agents

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Rosin, F. (2008). Interactive Agents; : A value adding service?. (Thesis). Jönköping University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-6633

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Rosin, Fredrik. “Interactive Agents; : A value adding service?.” 2008. Thesis, Jönköping University. Accessed July 23, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-6633.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Rosin, Fredrik. “Interactive Agents; : A value adding service?.” 2008. Web. 23 Jul 2019.

Vancouver:

Rosin F. Interactive Agents; : A value adding service?. [Internet] [Thesis]. Jönköping University; 2008. [cited 2019 Jul 23]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-6633.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Rosin F. Interactive Agents; : A value adding service?. [Thesis]. Jönköping University; 2008. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-6633

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Univerzitet u Beogradu

8. Pobrić, Amira R. Merenje i upravljanje profitabilnošću kupaca.

Degree: Ekonomski fakultet, 2016, Univerzitet u Beogradu

Društvene nauke / Računovodstvo

Stvaranje vrednosti za vlasnike predstavlja primarni cilj svake profitno orijentisane organizacije. Da bi se ostvario ovaj cilj potrebno je istovremeno zadovoljiti… (more)

Subjects/Keywords: value creation; customer relationship management; customer accounting; Customer Profitability; customer valuation

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APA (6th Edition):

Pobrić, A. R. (2016). Merenje i upravljanje profitabilnošću kupaca. (Thesis). Univerzitet u Beogradu. Retrieved from https://fedorabg.bg.ac.rs/fedora/get/o:11160/bdef:Content/get

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Pobrić, Amira R. “Merenje i upravljanje profitabilnošću kupaca.” 2016. Thesis, Univerzitet u Beogradu. Accessed July 23, 2019. https://fedorabg.bg.ac.rs/fedora/get/o:11160/bdef:Content/get.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Pobrić, Amira R. “Merenje i upravljanje profitabilnošću kupaca.” 2016. Web. 23 Jul 2019.

Vancouver:

Pobrić AR. Merenje i upravljanje profitabilnošću kupaca. [Internet] [Thesis]. Univerzitet u Beogradu; 2016. [cited 2019 Jul 23]. Available from: https://fedorabg.bg.ac.rs/fedora/get/o:11160/bdef:Content/get.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Pobrić AR. Merenje i upravljanje profitabilnošću kupaca. [Thesis]. Univerzitet u Beogradu; 2016. Available from: https://fedorabg.bg.ac.rs/fedora/get/o:11160/bdef:Content/get

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Queensland University of Technology

9. Carr, Anthony A. Customer equity management : the impact of strategy drivers and customer data management on customer equity outcomes.

Degree: 2013, Queensland University of Technology

 This research contributes to the field of customer equity by examining how important the strategy drivers of consumption and customer data management are in contributing… (more)

Subjects/Keywords: Customer Equity; Customer Equity Management; Customer Equity Measurement; Customer Lifetime Value; Customer Relationship Management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Carr, A. A. (2013). Customer equity management : the impact of strategy drivers and customer data management on customer equity outcomes. (Thesis). Queensland University of Technology. Retrieved from https://eprints.qut.edu.au/62010/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Carr, Anthony A. “Customer equity management : the impact of strategy drivers and customer data management on customer equity outcomes.” 2013. Thesis, Queensland University of Technology. Accessed July 23, 2019. https://eprints.qut.edu.au/62010/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Carr, Anthony A. “Customer equity management : the impact of strategy drivers and customer data management on customer equity outcomes.” 2013. Web. 23 Jul 2019.

Vancouver:

Carr AA. Customer equity management : the impact of strategy drivers and customer data management on customer equity outcomes. [Internet] [Thesis]. Queensland University of Technology; 2013. [cited 2019 Jul 23]. Available from: https://eprints.qut.edu.au/62010/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Carr AA. Customer equity management : the impact of strategy drivers and customer data management on customer equity outcomes. [Thesis]. Queensland University of Technology; 2013. Available from: https://eprints.qut.edu.au/62010/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Delft University of Technology

10. Wu, J.C. Exploration of social customer relationship management in banking industry:.

Degree: 2013, Delft University of Technology

 The graduation project is under supervision of TU Delft and ABN AMRO N.V. with the objective to strengthen and further develop an exclusive online community… (more)

Subjects/Keywords: customer relationship management; social customer relationship management; engamement; marketing; online community; social media; customer experience

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APA (6th Edition):

Wu, J. C. (2013). Exploration of social customer relationship management in banking industry:. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:35aaa931-0ed3-4a13-9306-862490b85b14

Chicago Manual of Style (16th Edition):

Wu, J C. “Exploration of social customer relationship management in banking industry:.” 2013. Masters Thesis, Delft University of Technology. Accessed July 23, 2019. http://resolver.tudelft.nl/uuid:35aaa931-0ed3-4a13-9306-862490b85b14.

MLA Handbook (7th Edition):

Wu, J C. “Exploration of social customer relationship management in banking industry:.” 2013. Web. 23 Jul 2019.

Vancouver:

Wu JC. Exploration of social customer relationship management in banking industry:. [Internet] [Masters thesis]. Delft University of Technology; 2013. [cited 2019 Jul 23]. Available from: http://resolver.tudelft.nl/uuid:35aaa931-0ed3-4a13-9306-862490b85b14.

Council of Science Editors:

Wu JC. Exploration of social customer relationship management in banking industry:. [Masters Thesis]. Delft University of Technology; 2013. Available from: http://resolver.tudelft.nl/uuid:35aaa931-0ed3-4a13-9306-862490b85b14


Addis Ababa University

11. ROBSON, MEKONNIN. CUSTOMER RELATIONSHIP MANAGEMENT AND ITS RELATIONSHIP TO MARKETING PERFORMANCE OF THE SELECTED BANKS IN ADDIS ABABA .

Degree: 2013, Addis Ababa University

 In this study attempt has been made to investigate customer relationship management and its relationship to marketing performance of the selected banks in Addis Ababa.… (more)

Subjects/Keywords: Customer Relationship Management; Marketing Performance; Relationship Marketing; Customer Orientation

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

ROBSON, M. (2013). CUSTOMER RELATIONSHIP MANAGEMENT AND ITS RELATIONSHIP TO MARKETING PERFORMANCE OF THE SELECTED BANKS IN ADDIS ABABA . (Thesis). Addis Ababa University. Retrieved from http://etd.aau.edu.et/dspace/handle/123456789/2346

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

ROBSON, MEKONNIN. “CUSTOMER RELATIONSHIP MANAGEMENT AND ITS RELATIONSHIP TO MARKETING PERFORMANCE OF THE SELECTED BANKS IN ADDIS ABABA .” 2013. Thesis, Addis Ababa University. Accessed July 23, 2019. http://etd.aau.edu.et/dspace/handle/123456789/2346.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

ROBSON, MEKONNIN. “CUSTOMER RELATIONSHIP MANAGEMENT AND ITS RELATIONSHIP TO MARKETING PERFORMANCE OF THE SELECTED BANKS IN ADDIS ABABA .” 2013. Web. 23 Jul 2019.

Vancouver:

ROBSON M. CUSTOMER RELATIONSHIP MANAGEMENT AND ITS RELATIONSHIP TO MARKETING PERFORMANCE OF THE SELECTED BANKS IN ADDIS ABABA . [Internet] [Thesis]. Addis Ababa University; 2013. [cited 2019 Jul 23]. Available from: http://etd.aau.edu.et/dspace/handle/123456789/2346.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

ROBSON M. CUSTOMER RELATIONSHIP MANAGEMENT AND ITS RELATIONSHIP TO MARKETING PERFORMANCE OF THE SELECTED BANKS IN ADDIS ABABA . [Thesis]. Addis Ababa University; 2013. Available from: http://etd.aau.edu.et/dspace/handle/123456789/2346

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

12. Wu, Mei-chu. The Customer Relationship Management in Pharmaceutical Industry-A Case Study of N Company.

Degree: Master, EMBA, 2013, NSYSU

 Taiwan is single insurance system. Government is our sole insurer. The Primary vision of Health Insurance is to provide the better and more secure medical… (more)

Subjects/Keywords: marketing strategy; customer relationship management; customer satisfaction; customer loyalty

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Wu, M. (2013). The Customer Relationship Management in Pharmaceutical Industry-A Case Study of N Company. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0426113-150519

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Wu, Mei-chu. “The Customer Relationship Management in Pharmaceutical Industry-A Case Study of N Company.” 2013. Thesis, NSYSU. Accessed July 23, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0426113-150519.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Wu, Mei-chu. “The Customer Relationship Management in Pharmaceutical Industry-A Case Study of N Company.” 2013. Web. 23 Jul 2019.

Vancouver:

Wu M. The Customer Relationship Management in Pharmaceutical Industry-A Case Study of N Company. [Internet] [Thesis]. NSYSU; 2013. [cited 2019 Jul 23]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0426113-150519.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Wu M. The Customer Relationship Management in Pharmaceutical Industry-A Case Study of N Company. [Thesis]. NSYSU; 2013. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0426113-150519

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

13. Chuang, Kuo-yuan. A study on the relationship among service quality ,the customer relationship management ,customer satisfaction and customer loyalty.

Degree: Master, Institute of Health Care Management, 2012, NSYSU

 The environment of the health care industry resulting in a considerable change in recent years by the NHI system uncertainty, rising health care costs, intra-industry… (more)

Subjects/Keywords: Customer loyalty; Customer satisfaction; Customer relationship management; Service quality; Health check

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APA (6th Edition):

Chuang, K. (2012). A study on the relationship among service quality ,the customer relationship management ,customer satisfaction and customer loyalty. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0620112-082145

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Chuang, Kuo-yuan. “A study on the relationship among service quality ,the customer relationship management ,customer satisfaction and customer loyalty.” 2012. Thesis, NSYSU. Accessed July 23, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0620112-082145.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Chuang, Kuo-yuan. “A study on the relationship among service quality ,the customer relationship management ,customer satisfaction and customer loyalty.” 2012. Web. 23 Jul 2019.

Vancouver:

Chuang K. A study on the relationship among service quality ,the customer relationship management ,customer satisfaction and customer loyalty. [Internet] [Thesis]. NSYSU; 2012. [cited 2019 Jul 23]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0620112-082145.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Chuang K. A study on the relationship among service quality ,the customer relationship management ,customer satisfaction and customer loyalty. [Thesis]. NSYSU; 2012. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0620112-082145

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

14. Su, Yi-Yih. Comparison of the Customer Relationship Management for Legal Services in Chinese Metropolis.

Degree: Master, EMBA, 2011, NSYSU

 Abstract In this study, we will research for legal services company about the customer relationship management. We select three cityâs legal services company, including Beijing,… (more)

Subjects/Keywords: customer satisfaction; customer loyalty; Brand; customer relationship management; Guanxi.; legal services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Su, Y. (2011). Comparison of the Customer Relationship Management for Legal Services in Chinese Metropolis. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0830111-140134

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Su, Yi-Yih. “Comparison of the Customer Relationship Management for Legal Services in Chinese Metropolis.” 2011. Thesis, NSYSU. Accessed July 23, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0830111-140134.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Su, Yi-Yih. “Comparison of the Customer Relationship Management for Legal Services in Chinese Metropolis.” 2011. Web. 23 Jul 2019.

Vancouver:

Su Y. Comparison of the Customer Relationship Management for Legal Services in Chinese Metropolis. [Internet] [Thesis]. NSYSU; 2011. [cited 2019 Jul 23]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0830111-140134.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Su Y. Comparison of the Customer Relationship Management for Legal Services in Chinese Metropolis. [Thesis]. NSYSU; 2011. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0830111-140134

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Cape Peninsula University of Technology

15. Madubanya, Peter Petrus Malesela. The influence of customer relationship management on customer loyalty at a South African life insurance company .

Degree: 2015, Cape Peninsula University of Technology

 This thesis is prompted by the discussions around Customer Relationship Management (CRM) in the financial industry and life insurance companies in particular. The study seeks… (more)

Subjects/Keywords: Customer relations  – Management; Customer loyalty; Life insurance  – Customer services; Relationship marketing

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APA (6th Edition):

Madubanya, P. P. M. (2015). The influence of customer relationship management on customer loyalty at a South African life insurance company . (Thesis). Cape Peninsula University of Technology. Retrieved from http://etd.cput.ac.za/handle/20.500.11838/2043

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Madubanya, Peter Petrus Malesela. “The influence of customer relationship management on customer loyalty at a South African life insurance company .” 2015. Thesis, Cape Peninsula University of Technology. Accessed July 23, 2019. http://etd.cput.ac.za/handle/20.500.11838/2043.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Madubanya, Peter Petrus Malesela. “The influence of customer relationship management on customer loyalty at a South African life insurance company .” 2015. Web. 23 Jul 2019.

Vancouver:

Madubanya PPM. The influence of customer relationship management on customer loyalty at a South African life insurance company . [Internet] [Thesis]. Cape Peninsula University of Technology; 2015. [cited 2019 Jul 23]. Available from: http://etd.cput.ac.za/handle/20.500.11838/2043.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Madubanya PPM. The influence of customer relationship management on customer loyalty at a South African life insurance company . [Thesis]. Cape Peninsula University of Technology; 2015. Available from: http://etd.cput.ac.za/handle/20.500.11838/2043

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

16. Lönnevik, Helena. Luxury Customer Relationship Management : Customer loyalty through a luxury perspective.

Degree: Faculty of Arts and Sciences, 2011, Linköping UniversityLinköping University

Bakgrund och problemdiskussion: Lyxvarumärkesföretag har börjat undersöka implementering av en strategi som erbjuder livslångt kundvärde. De har även visat intresse som tyder på att… (more)

Subjects/Keywords: CRM; customer relationship management; LCRM; luxury customer relationship management; luxury; fashion; customer loyalty; CRM; customer relationship management; LCRM; luxury customer relationship management; lyx; mode; kundlojalitet

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APA (6th Edition):

Lönnevik, H. (2011). Luxury Customer Relationship Management : Customer loyalty through a luxury perspective. (Thesis). Linköping UniversityLinköping University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-72857

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lönnevik, Helena. “Luxury Customer Relationship Management : Customer loyalty through a luxury perspective.” 2011. Thesis, Linköping UniversityLinköping University. Accessed July 23, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-72857.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lönnevik, Helena. “Luxury Customer Relationship Management : Customer loyalty through a luxury perspective.” 2011. Web. 23 Jul 2019.

Vancouver:

Lönnevik H. Luxury Customer Relationship Management : Customer loyalty through a luxury perspective. [Internet] [Thesis]. Linköping UniversityLinköping University; 2011. [cited 2019 Jul 23]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-72857.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lönnevik H. Luxury Customer Relationship Management : Customer loyalty through a luxury perspective. [Thesis]. Linköping UniversityLinköping University; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-72857

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Technical University of Lisbon

17. Esteves, Paulo Sérgio Filipe Mena. A adoção de sistemas de CRM Social : estudo de caso numa empresa em Portugal.

Degree: 2012, Technical University of Lisbon

Mestrado em Gestão de Sistemas de Informação

Neste estudo foi adoptada a definição proposta por Choy, et al. (2003) e Shaw (1999) onde o Customer(more)

Subjects/Keywords: Customer Relationship Management; World Wide Web; Web 2.0; Social Customer Relationship Management; Customer Relationship Management 2.0; Internet

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APA (6th Edition):

Esteves, P. S. F. M. (2012). A adoção de sistemas de CRM Social : estudo de caso numa empresa em Portugal. (Thesis). Technical University of Lisbon. Retrieved from http://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/10395

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Esteves, Paulo Sérgio Filipe Mena. “A adoção de sistemas de CRM Social : estudo de caso numa empresa em Portugal.” 2012. Thesis, Technical University of Lisbon. Accessed July 23, 2019. http://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/10395.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Esteves, Paulo Sérgio Filipe Mena. “A adoção de sistemas de CRM Social : estudo de caso numa empresa em Portugal.” 2012. Web. 23 Jul 2019.

Vancouver:

Esteves PSFM. A adoção de sistemas de CRM Social : estudo de caso numa empresa em Portugal. [Internet] [Thesis]. Technical University of Lisbon; 2012. [cited 2019 Jul 23]. Available from: http://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/10395.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Esteves PSFM. A adoção de sistemas de CRM Social : estudo de caso numa empresa em Portugal. [Thesis]. Technical University of Lisbon; 2012. Available from: http://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/10395

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

18. Hofbauer, Stefan. Customer Experience Management â Enhancing Customer Experience with the example of KTM.

Degree: Master, Master of Business Administration Program in International Business, 2017, NSYSU

 This paper focuses on customer experience management in the case of KTM. The research question is about enhancing the customer experience and finding new potential… (more)

Subjects/Keywords: motorcycle tours; customer relationship management; events; motorcyclists; Customer experience management

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APA (6th Edition):

Hofbauer, S. (2017). Customer Experience Management â Enhancing Customer Experience with the example of KTM. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0417117-012517

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Hofbauer, Stefan. “Customer Experience Management â Enhancing Customer Experience with the example of KTM.” 2017. Thesis, NSYSU. Accessed July 23, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0417117-012517.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Hofbauer, Stefan. “Customer Experience Management â Enhancing Customer Experience with the example of KTM.” 2017. Web. 23 Jul 2019.

Vancouver:

Hofbauer S. Customer Experience Management â Enhancing Customer Experience with the example of KTM. [Internet] [Thesis]. NSYSU; 2017. [cited 2019 Jul 23]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0417117-012517.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Hofbauer S. Customer Experience Management â Enhancing Customer Experience with the example of KTM. [Thesis]. NSYSU; 2017. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0417117-012517

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

19. Nadanasabai, R. A study on the impact of customer relationship management on customer loyalty with special reference to cellular operators in Chennai city; -.

Degree: Management, 2011, Jawaharlal Nehru Technological University

The concept of Customer Relationship Management has a significant role in every business organisations. It plays a predominant role especially in service organisations where, customer(more)

Subjects/Keywords: Customer loyalty; Customer Relationship Management (CRM); Brand Loyalty; Management

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APA (6th Edition):

Nadanasabai, R. (2011). A study on the impact of customer relationship management on customer loyalty with special reference to cellular operators in Chennai city; -. (Thesis). Jawaharlal Nehru Technological University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/4555

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Nadanasabai, R. “A study on the impact of customer relationship management on customer loyalty with special reference to cellular operators in Chennai city; -.” 2011. Thesis, Jawaharlal Nehru Technological University. Accessed July 23, 2019. http://shodhganga.inflibnet.ac.in/handle/10603/4555.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Nadanasabai, R. “A study on the impact of customer relationship management on customer loyalty with special reference to cellular operators in Chennai city; -.” 2011. Web. 23 Jul 2019.

Vancouver:

Nadanasabai R. A study on the impact of customer relationship management on customer loyalty with special reference to cellular operators in Chennai city; -. [Internet] [Thesis]. Jawaharlal Nehru Technological University; 2011. [cited 2019 Jul 23]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/4555.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Nadanasabai R. A study on the impact of customer relationship management on customer loyalty with special reference to cellular operators in Chennai city; -. [Thesis]. Jawaharlal Nehru Technological University; 2011. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/4555

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

20. Hasan, Md Nazmul. TO STANDARDIZE OR TO ADAPT: A WEBSITE’S DILEMMA IN THE CONTEXT OF ONLINE CUSTOMER SATISFACTION : A Comparative Study of Unilever & Adhuli Website’s in the Bangladeshi Market.

Degree: Society and Engineering, 2013, Mälardalen University

  The student thesis deals with standardization and adaptation of a company’s website in the enhancement of customers’ online satisfaction in the case of Unilever Bangladesh… (more)

Subjects/Keywords: Management; IT; IT management; Customer satisfaction; Customer Relationship; Consumer Behavior; Optimization

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APA (6th Edition):

Hasan, M. N. (2013). TO STANDARDIZE OR TO ADAPT: A WEBSITE’S DILEMMA IN THE CONTEXT OF ONLINE CUSTOMER SATISFACTION : A Comparative Study of Unilever & Adhuli Website’s in the Bangladeshi Market. (Thesis). Mälardalen University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-19512

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Hasan, Md Nazmul. “TO STANDARDIZE OR TO ADAPT: A WEBSITE’S DILEMMA IN THE CONTEXT OF ONLINE CUSTOMER SATISFACTION : A Comparative Study of Unilever & Adhuli Website’s in the Bangladeshi Market.” 2013. Thesis, Mälardalen University. Accessed July 23, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-19512.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Hasan, Md Nazmul. “TO STANDARDIZE OR TO ADAPT: A WEBSITE’S DILEMMA IN THE CONTEXT OF ONLINE CUSTOMER SATISFACTION : A Comparative Study of Unilever & Adhuli Website’s in the Bangladeshi Market.” 2013. Web. 23 Jul 2019.

Vancouver:

Hasan MN. TO STANDARDIZE OR TO ADAPT: A WEBSITE’S DILEMMA IN THE CONTEXT OF ONLINE CUSTOMER SATISFACTION : A Comparative Study of Unilever & Adhuli Website’s in the Bangladeshi Market. [Internet] [Thesis]. Mälardalen University; 2013. [cited 2019 Jul 23]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-19512.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Hasan MN. TO STANDARDIZE OR TO ADAPT: A WEBSITE’S DILEMMA IN THE CONTEXT OF ONLINE CUSTOMER SATISFACTION : A Comparative Study of Unilever & Adhuli Website’s in the Bangladeshi Market. [Thesis]. Mälardalen University; 2013. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-19512

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

21. Mazmanian, Joseph. Utveckling av kundrelationer på Länsförsäkringar.

Degree: Ämnesavdelningen för företagsekonomi, 2010, University of GävleUniversity of Gävle

Syfte: Syftet med denna uppsats är att illustrera vilka faktorer som påverkar kundrelationer och hur ett företag bör gå tillväga för att förbättra dessa… (more)

Subjects/Keywords: Länsförsäkringar; Kundrelation; relationsmarknadsföring; relationsmarknadsföringståget; kundnöjdhet; kundlojalitet; relationship marketing; customer relationship management; Electronic customer relationship management; customer satisfaction; customer relationship; customer loyalty; Business studies; Företagsekonomi

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APA (6th Edition):

Mazmanian, J. (2010). Utveckling av kundrelationer på Länsförsäkringar. (Thesis). University of GävleUniversity of Gävle. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-6270

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Mazmanian, Joseph. “Utveckling av kundrelationer på Länsförsäkringar.” 2010. Thesis, University of GävleUniversity of Gävle. Accessed July 23, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-6270.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Mazmanian, Joseph. “Utveckling av kundrelationer på Länsförsäkringar.” 2010. Web. 23 Jul 2019.

Vancouver:

Mazmanian J. Utveckling av kundrelationer på Länsförsäkringar. [Internet] [Thesis]. University of GävleUniversity of Gävle; 2010. [cited 2019 Jul 23]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-6270.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mazmanian J. Utveckling av kundrelationer på Länsförsäkringar. [Thesis]. University of GävleUniversity of Gävle; 2010. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-6270

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

22. Senthilnathan, C R. Customer relationship management on organized retail sector a study with reference to departmental stores;.

Degree: 2015, Manonmaniam Sundaranar University

Today s retail store is built around customers not commodities not newlineonly in metros the expanding middle and upper class consumer base will also newlinebe… (more)

Subjects/Keywords: Customer; organized retail sector; reference; relationship management

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APA (6th Edition):

Senthilnathan, C. R. (2015). Customer relationship management on organized retail sector a study with reference to departmental stores;. (Thesis). Manonmaniam Sundaranar University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/55230

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Senthilnathan, C R. “Customer relationship management on organized retail sector a study with reference to departmental stores;.” 2015. Thesis, Manonmaniam Sundaranar University. Accessed July 23, 2019. http://shodhganga.inflibnet.ac.in/handle/10603/55230.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Senthilnathan, C R. “Customer relationship management on organized retail sector a study with reference to departmental stores;.” 2015. Web. 23 Jul 2019.

Vancouver:

Senthilnathan CR. Customer relationship management on organized retail sector a study with reference to departmental stores;. [Internet] [Thesis]. Manonmaniam Sundaranar University; 2015. [cited 2019 Jul 23]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/55230.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Senthilnathan CR. Customer relationship management on organized retail sector a study with reference to departmental stores;. [Thesis]. Manonmaniam Sundaranar University; 2015. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/55230

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

23. Harsandaldeep Kaur. Impact of customer relationship management on customer loyalty; A study of the Indian cellular industry.

Degree: Commerce, 2014, Guru Nanak Dev University

no newline

Summary:144-155 references:156-185

Advisors/Committee Members: Soch, Harmeen Kaur.

Subjects/Keywords: customer relationship; management

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APA (6th Edition):

Kaur, H. (2014). Impact of customer relationship management on customer loyalty; A study of the Indian cellular industry. (Thesis). Guru Nanak Dev University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/20318

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Kaur, Harsandaldeep. “Impact of customer relationship management on customer loyalty; A study of the Indian cellular industry.” 2014. Thesis, Guru Nanak Dev University. Accessed July 23, 2019. http://shodhganga.inflibnet.ac.in/handle/10603/20318.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Kaur, Harsandaldeep. “Impact of customer relationship management on customer loyalty; A study of the Indian cellular industry.” 2014. Web. 23 Jul 2019.

Vancouver:

Kaur H. Impact of customer relationship management on customer loyalty; A study of the Indian cellular industry. [Internet] [Thesis]. Guru Nanak Dev University; 2014. [cited 2019 Jul 23]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/20318.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Kaur H. Impact of customer relationship management on customer loyalty; A study of the Indian cellular industry. [Thesis]. Guru Nanak Dev University; 2014. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/20318

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Pretoria

24. Harris, Daniel Arthur. Engaging with the engaged – Issues around the topic of customer engagement.

Degree: MBA, Gordon Institute of Business Science (GIBS), 2013, University of Pretoria

 This research project explores a number of issues related to the topic of Total Customer Engagement Value, specifically looking to ascertain whether encouraging engagement amongst… (more)

Subjects/Keywords: UCTD; Customer relations; Relationship marketing; Marketing management

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APA (6th Edition):

Harris, D. A. (2013). Engaging with the engaged – Issues around the topic of customer engagement. (Masters Thesis). University of Pretoria. Retrieved from http://hdl.handle.net/2263/41982

Chicago Manual of Style (16th Edition):

Harris, Daniel Arthur. “Engaging with the engaged – Issues around the topic of customer engagement.” 2013. Masters Thesis, University of Pretoria. Accessed July 23, 2019. http://hdl.handle.net/2263/41982.

MLA Handbook (7th Edition):

Harris, Daniel Arthur. “Engaging with the engaged – Issues around the topic of customer engagement.” 2013. Web. 23 Jul 2019.

Vancouver:

Harris DA. Engaging with the engaged – Issues around the topic of customer engagement. [Internet] [Masters thesis]. University of Pretoria; 2013. [cited 2019 Jul 23]. Available from: http://hdl.handle.net/2263/41982.

Council of Science Editors:

Harris DA. Engaging with the engaged – Issues around the topic of customer engagement. [Masters Thesis]. University of Pretoria; 2013. Available from: http://hdl.handle.net/2263/41982


NSYSU

25. Shieh, Feng-Cheng. Using CRM Data for Customer Loyalty Prediction â A Case Study in Electrical & Electronic Industry.

Degree: Master, Information Management, 2014, NSYSU

 Due to the advances in information and internet technology, customers nowadays can easily acquire information about prices and specifications of desired products. Thus, how to… (more)

Subjects/Keywords: Customer Relationship Management; Logistic Regression; Brand; Loyalty

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Shieh, F. (2014). Using CRM Data for Customer Loyalty Prediction â A Case Study in Electrical & Electronic Industry. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0105114-121324

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Shieh, Feng-Cheng. “Using CRM Data for Customer Loyalty Prediction â A Case Study in Electrical & Electronic Industry.” 2014. Thesis, NSYSU. Accessed July 23, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0105114-121324.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Shieh, Feng-Cheng. “Using CRM Data for Customer Loyalty Prediction â A Case Study in Electrical & Electronic Industry.” 2014. Web. 23 Jul 2019.

Vancouver:

Shieh F. Using CRM Data for Customer Loyalty Prediction â A Case Study in Electrical & Electronic Industry. [Internet] [Thesis]. NSYSU; 2014. [cited 2019 Jul 23]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0105114-121324.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Shieh F. Using CRM Data for Customer Loyalty Prediction â A Case Study in Electrical & Electronic Industry. [Thesis]. NSYSU; 2014. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0105114-121324

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

26. Lin, Shih-Hung. A Study of Introducing Customer Relationship Management in Foreign Enterprises - A Case of X Company.

Degree: Master, EMBA, 2012, NSYSU

 In order to enhance the enterpriseâs competiveness as well as to improve the business opportunities and enterpriseâs profit in the increasing competitive market, the effective… (more)

Subjects/Keywords: Foreign Enterprise; AHP; Customer Relationship Management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Lin, S. (2012). A Study of Introducing Customer Relationship Management in Foreign Enterprises - A Case of X Company. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0611112-195031

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lin, Shih-Hung. “A Study of Introducing Customer Relationship Management in Foreign Enterprises - A Case of X Company.” 2012. Thesis, NSYSU. Accessed July 23, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0611112-195031.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lin, Shih-Hung. “A Study of Introducing Customer Relationship Management in Foreign Enterprises - A Case of X Company.” 2012. Web. 23 Jul 2019.

Vancouver:

Lin S. A Study of Introducing Customer Relationship Management in Foreign Enterprises - A Case of X Company. [Internet] [Thesis]. NSYSU; 2012. [cited 2019 Jul 23]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0611112-195031.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lin S. A Study of Introducing Customer Relationship Management in Foreign Enterprises - A Case of X Company. [Thesis]. NSYSU; 2012. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0611112-195031

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Georgia State University

27. Bhagwat, Yashoda. Examining a Customer Relationship Management Strategy: The Antecedents and Consequences of Gift-Giving Behavior.

Degree: PhD, Marketing, 2015, Georgia State University

  Given the significance of the gifting industry- the National Retail Federation reports that Americans were forecasted to spend 18.9 billion dollars on Valentines’ Day… (more)

Subjects/Keywords: Customer Relationship Management; Gift-Giving; Gift-Receiving

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Bhagwat, Y. (2015). Examining a Customer Relationship Management Strategy: The Antecedents and Consequences of Gift-Giving Behavior. (Doctoral Dissertation). Georgia State University. Retrieved from https://scholarworks.gsu.edu/marketing_diss/31

Chicago Manual of Style (16th Edition):

Bhagwat, Yashoda. “Examining a Customer Relationship Management Strategy: The Antecedents and Consequences of Gift-Giving Behavior.” 2015. Doctoral Dissertation, Georgia State University. Accessed July 23, 2019. https://scholarworks.gsu.edu/marketing_diss/31.

MLA Handbook (7th Edition):

Bhagwat, Yashoda. “Examining a Customer Relationship Management Strategy: The Antecedents and Consequences of Gift-Giving Behavior.” 2015. Web. 23 Jul 2019.

Vancouver:

Bhagwat Y. Examining a Customer Relationship Management Strategy: The Antecedents and Consequences of Gift-Giving Behavior. [Internet] [Doctoral dissertation]. Georgia State University; 2015. [cited 2019 Jul 23]. Available from: https://scholarworks.gsu.edu/marketing_diss/31.

Council of Science Editors:

Bhagwat Y. Examining a Customer Relationship Management Strategy: The Antecedents and Consequences of Gift-Giving Behavior. [Doctoral Dissertation]. Georgia State University; 2015. Available from: https://scholarworks.gsu.edu/marketing_diss/31


University of Victoria

28. Chen, Jie. Leveraging purchase history and customer feedback for CRM: a case study on eBay's "Buy It Now".

Degree: Department of Computer Science, 2016, University of Victoria

 The rapid growth of e-commerce contributes to not only an increase in the number of online shoppers but also new changes in customer behaviour. Surveys… (more)

Subjects/Keywords: data mining; customer relationship management; eBay analytics

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Chen, J. (2016). Leveraging purchase history and customer feedback for CRM: a case study on eBay's "Buy It Now". (Masters Thesis). University of Victoria. Retrieved from http://hdl.handle.net/1828/7153

Chicago Manual of Style (16th Edition):

Chen, Jie. “Leveraging purchase history and customer feedback for CRM: a case study on eBay's "Buy It Now".” 2016. Masters Thesis, University of Victoria. Accessed July 23, 2019. http://hdl.handle.net/1828/7153.

MLA Handbook (7th Edition):

Chen, Jie. “Leveraging purchase history and customer feedback for CRM: a case study on eBay's "Buy It Now".” 2016. Web. 23 Jul 2019.

Vancouver:

Chen J. Leveraging purchase history and customer feedback for CRM: a case study on eBay's "Buy It Now". [Internet] [Masters thesis]. University of Victoria; 2016. [cited 2019 Jul 23]. Available from: http://hdl.handle.net/1828/7153.

Council of Science Editors:

Chen J. Leveraging purchase history and customer feedback for CRM: a case study on eBay's "Buy It Now". [Masters Thesis]. University of Victoria; 2016. Available from: http://hdl.handle.net/1828/7153


Universidade Nova

29. Stevens, Estée. Facebook brand fan pages and their impact on online branding and marketing strategy.

Degree: 2012, Universidade Nova

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business… (more)

Subjects/Keywords: Facebook; Branding; Marketing; Customer relationship management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Stevens, E. (2012). Facebook brand fan pages and their impact on online branding and marketing strategy. (Thesis). Universidade Nova. Retrieved from http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/9621

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Stevens, Estée. “Facebook brand fan pages and their impact on online branding and marketing strategy.” 2012. Thesis, Universidade Nova. Accessed July 23, 2019. http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/9621.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Stevens, Estée. “Facebook brand fan pages and their impact on online branding and marketing strategy.” 2012. Web. 23 Jul 2019.

Vancouver:

Stevens E. Facebook brand fan pages and their impact on online branding and marketing strategy. [Internet] [Thesis]. Universidade Nova; 2012. [cited 2019 Jul 23]. Available from: http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/9621.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Stevens E. Facebook brand fan pages and their impact on online branding and marketing strategy. [Thesis]. Universidade Nova; 2012. Available from: http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/9621

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Open Universiteit Nederland

30. Kuperus, J. Implementeren van een 0900 servicenummer als onderdeel van Customer Relationship Management strategie bij een non-profit organisatie .

Degree: 2011, Open Universiteit Nederland

in deze scriptie wordt verslag gedaan van een onderzoek naar het inzicht in de effecten van het invoeren van een 0900 servicenummer en cliëntservicebureaus in het kader van een CRM strategie. Daarbij wordt mn gekeken naar de reacties van het personeel.

Subjects/Keywords: customer relationship management; non-profit organisatie

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Kuperus, J. (2011). Implementeren van een 0900 servicenummer als onderdeel van Customer Relationship Management strategie bij een non-profit organisatie . (Masters Thesis). Open Universiteit Nederland. Retrieved from http://hdl.handle.net/1820/3680

Chicago Manual of Style (16th Edition):

Kuperus, J. “Implementeren van een 0900 servicenummer als onderdeel van Customer Relationship Management strategie bij een non-profit organisatie .” 2011. Masters Thesis, Open Universiteit Nederland. Accessed July 23, 2019. http://hdl.handle.net/1820/3680.

MLA Handbook (7th Edition):

Kuperus, J. “Implementeren van een 0900 servicenummer als onderdeel van Customer Relationship Management strategie bij een non-profit organisatie .” 2011. Web. 23 Jul 2019.

Vancouver:

Kuperus J. Implementeren van een 0900 servicenummer als onderdeel van Customer Relationship Management strategie bij een non-profit organisatie . [Internet] [Masters thesis]. Open Universiteit Nederland; 2011. [cited 2019 Jul 23]. Available from: http://hdl.handle.net/1820/3680.

Council of Science Editors:

Kuperus J. Implementeren van een 0900 servicenummer als onderdeel van Customer Relationship Management strategie bij een non-profit organisatie . [Masters Thesis]. Open Universiteit Nederland; 2011. Available from: http://hdl.handle.net/1820/3680

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