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You searched for subject:(Customer Perceptions). Showing records 1 – 27 of 27 total matches.

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1. Cameira, Rita Margarida Melo Proença. Store atmosphere: Comparing super and hypermarket customer perception.

Degree: 2010, RCAAP

In the competitive market that we live in, managers need to be empowered with the right tools to use in order to turn their business… (more)

Subjects/Keywords: Atmospherics; Store Environment; Store Format; Customer Perceptions

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Cameira, R. M. M. P. (2010). Store atmosphere: Comparing super and hypermarket customer perception. (Thesis). RCAAP. Retrieved from https://www.rcaap.pt/detail.jsp?id=oai:repositorio.iscte-iul.pt:10071/2011

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Cameira, Rita Margarida Melo Proença. “Store atmosphere: Comparing super and hypermarket customer perception.” 2010. Thesis, RCAAP. Accessed June 26, 2019. https://www.rcaap.pt/detail.jsp?id=oai:repositorio.iscte-iul.pt:10071/2011.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Cameira, Rita Margarida Melo Proença. “Store atmosphere: Comparing super and hypermarket customer perception.” 2010. Web. 26 Jun 2019.

Vancouver:

Cameira RMMP. Store atmosphere: Comparing super and hypermarket customer perception. [Internet] [Thesis]. RCAAP; 2010. [cited 2019 Jun 26]. Available from: https://www.rcaap.pt/detail.jsp?id=oai:repositorio.iscte-iul.pt:10071/2011.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Cameira RMMP. Store atmosphere: Comparing super and hypermarket customer perception. [Thesis]. RCAAP; 2010. Available from: https://www.rcaap.pt/detail.jsp?id=oai:repositorio.iscte-iul.pt:10071/2011

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


North-West University

2. Van Tonder, Francois Petrus. Customer relationship management from the perspective of a trackless mining equipment maintenance organisation / Francois Petrus van Tonder .

Degree: 2008, North-West University

 This study deals with Customer Relationship Management (CRM) of a department of an Original Equipment Manufacturer (OEM) of trackless mining equipment. The study was done… (more)

Subjects/Keywords: Customer relationship management; Customer satisfaction index; Customer satisfaction measurement; Customer segmentation; Customer value; Perceptions; Service environment; Strategic framework

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APA (6th Edition):

Van Tonder, F. P. (2008). Customer relationship management from the perspective of a trackless mining equipment maintenance organisation / Francois Petrus van Tonder . (Thesis). North-West University. Retrieved from http://hdl.handle.net/10394/4195

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Van Tonder, Francois Petrus. “Customer relationship management from the perspective of a trackless mining equipment maintenance organisation / Francois Petrus van Tonder .” 2008. Thesis, North-West University. Accessed June 26, 2019. http://hdl.handle.net/10394/4195.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Van Tonder, Francois Petrus. “Customer relationship management from the perspective of a trackless mining equipment maintenance organisation / Francois Petrus van Tonder .” 2008. Web. 26 Jun 2019.

Vancouver:

Van Tonder FP. Customer relationship management from the perspective of a trackless mining equipment maintenance organisation / Francois Petrus van Tonder . [Internet] [Thesis]. North-West University; 2008. [cited 2019 Jun 26]. Available from: http://hdl.handle.net/10394/4195.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Van Tonder FP. Customer relationship management from the perspective of a trackless mining equipment maintenance organisation / Francois Petrus van Tonder . [Thesis]. North-West University; 2008. Available from: http://hdl.handle.net/10394/4195

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Otago

3. Sim, Alex. Enhancing customer satisfaction and retention: assessing customer perceptions of Barlow justice limited to improve overall service quality .

Degree: 2011, University of Otago

 Barlow Justice Limited is a small professional property and asset valuation firm with three full-time valuers, one full-time and two part-time office workers. In conjunction… (more)

Subjects/Keywords: Expectations-Perceptions-Importance model; customer satisfaction; customer retention

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APA (6th Edition):

Sim, A. (2011). Enhancing customer satisfaction and retention: assessing customer perceptions of Barlow justice limited to improve overall service quality . (Masters Thesis). University of Otago. Retrieved from http://hdl.handle.net/10523/1395

Chicago Manual of Style (16th Edition):

Sim, Alex. “Enhancing customer satisfaction and retention: assessing customer perceptions of Barlow justice limited to improve overall service quality .” 2011. Masters Thesis, University of Otago. Accessed June 26, 2019. http://hdl.handle.net/10523/1395.

MLA Handbook (7th Edition):

Sim, Alex. “Enhancing customer satisfaction and retention: assessing customer perceptions of Barlow justice limited to improve overall service quality .” 2011. Web. 26 Jun 2019.

Vancouver:

Sim A. Enhancing customer satisfaction and retention: assessing customer perceptions of Barlow justice limited to improve overall service quality . [Internet] [Masters thesis]. University of Otago; 2011. [cited 2019 Jun 26]. Available from: http://hdl.handle.net/10523/1395.

Council of Science Editors:

Sim A. Enhancing customer satisfaction and retention: assessing customer perceptions of Barlow justice limited to improve overall service quality . [Masters Thesis]. University of Otago; 2011. Available from: http://hdl.handle.net/10523/1395


University of Nairobi

4. Magori, Violet N. Customer perceptions of the quality of services offered by Kenya Commercial Bank branches in Nairobi, Kenya .

Degree: 2011, University of Nairobi

 Service quality has attracted major attention from marketers and academic researchers over recent years, mainly due to its significant role in business performance and the… (more)

Subjects/Keywords: Kenya Commercial Bank (KCB); Customer perceptions; Service Quality; Kenya

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APA (6th Edition):

Magori, V. N. (2011). Customer perceptions of the quality of services offered by Kenya Commercial Bank branches in Nairobi, Kenya . (Thesis). University of Nairobi. Retrieved from http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/11545

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Magori, Violet N. “Customer perceptions of the quality of services offered by Kenya Commercial Bank branches in Nairobi, Kenya .” 2011. Thesis, University of Nairobi. Accessed June 26, 2019. http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/11545.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Magori, Violet N. “Customer perceptions of the quality of services offered by Kenya Commercial Bank branches in Nairobi, Kenya .” 2011. Web. 26 Jun 2019.

Vancouver:

Magori VN. Customer perceptions of the quality of services offered by Kenya Commercial Bank branches in Nairobi, Kenya . [Internet] [Thesis]. University of Nairobi; 2011. [cited 2019 Jun 26]. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/11545.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Magori VN. Customer perceptions of the quality of services offered by Kenya Commercial Bank branches in Nairobi, Kenya . [Thesis]. University of Nairobi; 2011. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/11545

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Cape Peninsula University of Technology

5. Mhlauli, Gugu Elizabeth. Measuring the service quality of a financing department at a University of Technology .

Degree: 2015, Cape Peninsula University of Technology

 This study aims to measure the service quality with student loans that are provided by the Finance Department of a University of Technology (UoT). In… (more)

Subjects/Keywords: Service quality; Customer satisfaction; Student loans; Perceptions and expectations; Benefits

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APA (6th Edition):

Mhlauli, G. E. (2015). Measuring the service quality of a financing department at a University of Technology . (Thesis). Cape Peninsula University of Technology. Retrieved from http://etd.cput.ac.za/handle/20.500.11838/1238

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Mhlauli, Gugu Elizabeth. “Measuring the service quality of a financing department at a University of Technology .” 2015. Thesis, Cape Peninsula University of Technology. Accessed June 26, 2019. http://etd.cput.ac.za/handle/20.500.11838/1238.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Mhlauli, Gugu Elizabeth. “Measuring the service quality of a financing department at a University of Technology .” 2015. Web. 26 Jun 2019.

Vancouver:

Mhlauli GE. Measuring the service quality of a financing department at a University of Technology . [Internet] [Thesis]. Cape Peninsula University of Technology; 2015. [cited 2019 Jun 26]. Available from: http://etd.cput.ac.za/handle/20.500.11838/1238.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mhlauli GE. Measuring the service quality of a financing department at a University of Technology . [Thesis]. Cape Peninsula University of Technology; 2015. Available from: http://etd.cput.ac.za/handle/20.500.11838/1238

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Kansas State University

6. Walters, Danny D. Graduate perceptions of customer service in institutions of higher learning.

Degree: EdD, Department of Educational Leadership, 2011, Kansas State University

 The purpose of this basic interpretative qualitative study was to discover and understand graduates’ perceptions of customer service from their chosen college or university. How… (more)

Subjects/Keywords: Customer Service; Graduate Perceptions; Higher Learning; Performance Excellence; Adult Education (0516)

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APA (6th Edition):

Walters, D. D. (2011). Graduate perceptions of customer service in institutions of higher learning. (Doctoral Dissertation). Kansas State University. Retrieved from http://hdl.handle.net/2097/8448

Chicago Manual of Style (16th Edition):

Walters, Danny D. “Graduate perceptions of customer service in institutions of higher learning.” 2011. Doctoral Dissertation, Kansas State University. Accessed June 26, 2019. http://hdl.handle.net/2097/8448.

MLA Handbook (7th Edition):

Walters, Danny D. “Graduate perceptions of customer service in institutions of higher learning.” 2011. Web. 26 Jun 2019.

Vancouver:

Walters DD. Graduate perceptions of customer service in institutions of higher learning. [Internet] [Doctoral dissertation]. Kansas State University; 2011. [cited 2019 Jun 26]. Available from: http://hdl.handle.net/2097/8448.

Council of Science Editors:

Walters DD. Graduate perceptions of customer service in institutions of higher learning. [Doctoral Dissertation]. Kansas State University; 2011. Available from: http://hdl.handle.net/2097/8448


University of South Africa

7. Pretorius, Hendrina Francina. Developing a service quality model for an academic library : a case study of the North-West University - Vaal Triangle Campus Library.

Degree: 2011, University of South Africa

 The shifting focus in the role of academic libraries entail a better understanding, awareness and responsiveness to the needs of the library users. In an… (more)

Subjects/Keywords: Quality; Service quality; Customer service; Customers' satisfaction; Perceptions; LibQUAL; Users'

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Pretorius, H. F. (2011). Developing a service quality model for an academic library : a case study of the North-West University - Vaal Triangle Campus Library. (Masters Thesis). University of South Africa. Retrieved from http://hdl.handle.net/10500/20099

Chicago Manual of Style (16th Edition):

Pretorius, Hendrina Francina. “Developing a service quality model for an academic library : a case study of the North-West University - Vaal Triangle Campus Library.” 2011. Masters Thesis, University of South Africa. Accessed June 26, 2019. http://hdl.handle.net/10500/20099.

MLA Handbook (7th Edition):

Pretorius, Hendrina Francina. “Developing a service quality model for an academic library : a case study of the North-West University - Vaal Triangle Campus Library.” 2011. Web. 26 Jun 2019.

Vancouver:

Pretorius HF. Developing a service quality model for an academic library : a case study of the North-West University - Vaal Triangle Campus Library. [Internet] [Masters thesis]. University of South Africa; 2011. [cited 2019 Jun 26]. Available from: http://hdl.handle.net/10500/20099.

Council of Science Editors:

Pretorius HF. Developing a service quality model for an academic library : a case study of the North-West University - Vaal Triangle Campus Library. [Masters Thesis]. University of South Africa; 2011. Available from: http://hdl.handle.net/10500/20099


NSYSU

8. Huang, Shih-En. A Study on the Impact of Selling Behavior on Customer-Company Identification.

Degree: Master, Communications Management, 2012, NSYSU

 In recent years, it is not hard to tell that in the retail market of flaming competition in Taiwan, and quality of service is worth… (more)

Subjects/Keywords: repurchases intention; positive word-of-mouth; retailer; ethical perceptions; customer-company identification

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APA (6th Edition):

Huang, S. (2012). A Study on the Impact of Selling Behavior on Customer-Company Identification. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0821112-200811

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Huang, Shih-En. “A Study on the Impact of Selling Behavior on Customer-Company Identification.” 2012. Thesis, NSYSU. Accessed June 26, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0821112-200811.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Huang, Shih-En. “A Study on the Impact of Selling Behavior on Customer-Company Identification.” 2012. Web. 26 Jun 2019.

Vancouver:

Huang S. A Study on the Impact of Selling Behavior on Customer-Company Identification. [Internet] [Thesis]. NSYSU; 2012. [cited 2019 Jun 26]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0821112-200811.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Huang S. A Study on the Impact of Selling Behavior on Customer-Company Identification. [Thesis]. NSYSU; 2012. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0821112-200811

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

9. Πλακούτση, Αγγελική. Η εικόνα των καταναλωτών για το ελληνικό φαρμακείο και ο βάθμος ικανοποίησης τους από τις παρεχόμενες φαρμακευτικές υπηρεσίες.

Degree: 2011, University of Patras

 Η παρούσα εργασία εκπονήθηκε στο πλαίσιο του Μεταπτυχιακού Προγράμματος Σπουδών, στην κατεύθυνση “Φαρμακευτικό Μάρκετινγκ”, του τμήματος Φαρμακευτικής του Πανεπιστημίου Πατρών. Σκοπός της εργασίας ήταν να… (more)

Subjects/Keywords: Φαρμακευτικό μάρκετινγκ; Αντιλήψεις καταναλωτών; Φαρμακευτικές υπηρεσίες; 615.106 88; Pharmaceutical marketing; Customer perceptions; Pharmaceutical services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Πλακούτση, . (2011). Η εικόνα των καταναλωτών για το ελληνικό φαρμακείο και ο βάθμος ικανοποίησης τους από τις παρεχόμενες φαρμακευτικές υπηρεσίες. (Masters Thesis). University of Patras. Retrieved from http://nemertes.lis.upatras.gr/jspui/handle/10889/4494

Chicago Manual of Style (16th Edition):

Πλακούτση, Αγγελική. “Η εικόνα των καταναλωτών για το ελληνικό φαρμακείο και ο βάθμος ικανοποίησης τους από τις παρεχόμενες φαρμακευτικές υπηρεσίες.” 2011. Masters Thesis, University of Patras. Accessed June 26, 2019. http://nemertes.lis.upatras.gr/jspui/handle/10889/4494.

MLA Handbook (7th Edition):

Πλακούτση, Αγγελική. “Η εικόνα των καταναλωτών για το ελληνικό φαρμακείο και ο βάθμος ικανοποίησης τους από τις παρεχόμενες φαρμακευτικές υπηρεσίες.” 2011. Web. 26 Jun 2019.

Vancouver:

Πλακούτση . Η εικόνα των καταναλωτών για το ελληνικό φαρμακείο και ο βάθμος ικανοποίησης τους από τις παρεχόμενες φαρμακευτικές υπηρεσίες. [Internet] [Masters thesis]. University of Patras; 2011. [cited 2019 Jun 26]. Available from: http://nemertes.lis.upatras.gr/jspui/handle/10889/4494.

Council of Science Editors:

Πλακούτση . Η εικόνα των καταναλωτών για το ελληνικό φαρμακείο και ο βάθμος ικανοποίησης τους από τις παρεχόμενες φαρμακευτικές υπηρεσίες. [Masters Thesis]. University of Patras; 2011. Available from: http://nemertes.lis.upatras.gr/jspui/handle/10889/4494


Universidade Nova

10. Koczor, Nathalie. Corporate social responsibility and its effect on image and reputation: The case of L’Oréal and its acquisition of The Body Shop.

Degree: 2012, Universidade Nova

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business… (more)

Subjects/Keywords: Corporate social responsibility; Mergers and acquisitions; Customer perceptions; Corporate image; Corporate reputation

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APA (6th Edition):

Koczor, N. (2012). Corporate social responsibility and its effect on image and reputation: The case of L’Oréal and its acquisition of The Body Shop. (Thesis). Universidade Nova. Retrieved from http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/9559

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Koczor, Nathalie. “Corporate social responsibility and its effect on image and reputation: The case of L’Oréal and its acquisition of The Body Shop.” 2012. Thesis, Universidade Nova. Accessed June 26, 2019. http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/9559.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Koczor, Nathalie. “Corporate social responsibility and its effect on image and reputation: The case of L’Oréal and its acquisition of The Body Shop.” 2012. Web. 26 Jun 2019.

Vancouver:

Koczor N. Corporate social responsibility and its effect on image and reputation: The case of L’Oréal and its acquisition of The Body Shop. [Internet] [Thesis]. Universidade Nova; 2012. [cited 2019 Jun 26]. Available from: http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/9559.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Koczor N. Corporate social responsibility and its effect on image and reputation: The case of L’Oréal and its acquisition of The Body Shop. [Thesis]. Universidade Nova; 2012. Available from: http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/9559

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Loughborough University

11. Hart, Cathryn A. Evolving perceptions of assortments, image and customer experiences in retail environments.

Degree: PhD, 2016, Loughborough University

 Consumers perceptions of retail stores, the assortment of products and the locations in which they are situated, all influence consumers decisions about where, when and… (more)

Subjects/Keywords: 658.8; Retail assortment; Retail image; Customer experience; Town centres; Consumer perceptions; Consumer behaviour

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APA (6th Edition):

Hart, C. A. (2016). Evolving perceptions of assortments, image and customer experiences in retail environments. (Doctoral Dissertation). Loughborough University. Retrieved from https://dspace.lboro.ac.uk/2134/23159 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.697676

Chicago Manual of Style (16th Edition):

Hart, Cathryn A. “Evolving perceptions of assortments, image and customer experiences in retail environments.” 2016. Doctoral Dissertation, Loughborough University. Accessed June 26, 2019. https://dspace.lboro.ac.uk/2134/23159 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.697676.

MLA Handbook (7th Edition):

Hart, Cathryn A. “Evolving perceptions of assortments, image and customer experiences in retail environments.” 2016. Web. 26 Jun 2019.

Vancouver:

Hart CA. Evolving perceptions of assortments, image and customer experiences in retail environments. [Internet] [Doctoral dissertation]. Loughborough University; 2016. [cited 2019 Jun 26]. Available from: https://dspace.lboro.ac.uk/2134/23159 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.697676.

Council of Science Editors:

Hart CA. Evolving perceptions of assortments, image and customer experiences in retail environments. [Doctoral Dissertation]. Loughborough University; 2016. Available from: https://dspace.lboro.ac.uk/2134/23159 ; http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.697676

12. Carlsson, Therese. Service Quality : Expectations, perceptions and satisfaction about Service Quality at Destination Gotland - A case study.

Degree: the Humanities and Social Science, 2010, Gotland University

  This thesis is discussing and analysing expectations and perceptions about service quality in Destination Gotland. The aim is to analyze and research about the… (more)

Subjects/Keywords: Service quality; customer satisfaction; expectations; perceptions; case-study; SERVQUAL; Destination Gotland.; Business studies; Företagsekonomi

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APA (6th Edition):

Carlsson, T. (2010). Service Quality : Expectations, perceptions and satisfaction about Service Quality at Destination Gotland - A case study. (Thesis). Gotland University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hgo:diva-643

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Carlsson, Therese. “Service Quality : Expectations, perceptions and satisfaction about Service Quality at Destination Gotland - A case study.” 2010. Thesis, Gotland University. Accessed June 26, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hgo:diva-643.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Carlsson, Therese. “Service Quality : Expectations, perceptions and satisfaction about Service Quality at Destination Gotland - A case study.” 2010. Web. 26 Jun 2019.

Vancouver:

Carlsson T. Service Quality : Expectations, perceptions and satisfaction about Service Quality at Destination Gotland - A case study. [Internet] [Thesis]. Gotland University; 2010. [cited 2019 Jun 26]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hgo:diva-643.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Carlsson T. Service Quality : Expectations, perceptions and satisfaction about Service Quality at Destination Gotland - A case study. [Thesis]. Gotland University; 2010. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hgo:diva-643

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

13. Loureiro, Filipa Aguiar. The implications on customer brand perceptions of merger & acquisition activity in the luxury industry.

Degree: 2014, RCAAP

The growing tendency of luxury brands to concentrate within multibrand conglomerates, in contrast with the increasing customer demand for brand identity and unique experiences, leads… (more)

Subjects/Keywords: Luxury; Brands; Customer perceptions; Brand Equity; Mergers and Acquisitions; Luxe; Marques; Les Perceptions des Clients; Valeur de la Marque; Fusions et Acquisitions; Domínio/Área Científica::Ciências Sociais::Economia e Gestão

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APA (6th Edition):

Loureiro, F. A. (2014). The implications on customer brand perceptions of merger & acquisition activity in the luxury industry. (Thesis). RCAAP. Retrieved from http://www.rcaap.pt/detail.jsp?id=oai:repositorio.ucp.pt:10400.14/16636

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Loureiro, Filipa Aguiar. “The implications on customer brand perceptions of merger & acquisition activity in the luxury industry.” 2014. Thesis, RCAAP. Accessed June 26, 2019. http://www.rcaap.pt/detail.jsp?id=oai:repositorio.ucp.pt:10400.14/16636.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Loureiro, Filipa Aguiar. “The implications on customer brand perceptions of merger & acquisition activity in the luxury industry.” 2014. Web. 26 Jun 2019.

Vancouver:

Loureiro FA. The implications on customer brand perceptions of merger & acquisition activity in the luxury industry. [Internet] [Thesis]. RCAAP; 2014. [cited 2019 Jun 26]. Available from: http://www.rcaap.pt/detail.jsp?id=oai:repositorio.ucp.pt:10400.14/16636.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Loureiro FA. The implications on customer brand perceptions of merger & acquisition activity in the luxury industry. [Thesis]. RCAAP; 2014. Available from: http://www.rcaap.pt/detail.jsp?id=oai:repositorio.ucp.pt:10400.14/16636

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Rochester Institute of Technology

14. Rashid, Muhammad Hafiz. Measuring and achieving quality customer service: a study on public sector in Malaysia.

Degree: Hospitality and Tourism Management (CAST), 2008, Rochester Institute of Technology

 Excellent quality of customer service is so important for government agencies even though they are not-for-profit. Better service enhances productivity, and treating customer right the… (more)

Subjects/Keywords: Customer service; Government agencies; Malaysia; Public perceptions

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Rashid, M. H. (2008). Measuring and achieving quality customer service: a study on public sector in Malaysia. (Thesis). Rochester Institute of Technology. Retrieved from https://scholarworks.rit.edu/theses/837

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Rashid, Muhammad Hafiz. “Measuring and achieving quality customer service: a study on public sector in Malaysia.” 2008. Thesis, Rochester Institute of Technology. Accessed June 26, 2019. https://scholarworks.rit.edu/theses/837.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Rashid, Muhammad Hafiz. “Measuring and achieving quality customer service: a study on public sector in Malaysia.” 2008. Web. 26 Jun 2019.

Vancouver:

Rashid MH. Measuring and achieving quality customer service: a study on public sector in Malaysia. [Internet] [Thesis]. Rochester Institute of Technology; 2008. [cited 2019 Jun 26]. Available from: https://scholarworks.rit.edu/theses/837.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Rashid MH. Measuring and achieving quality customer service: a study on public sector in Malaysia. [Thesis]. Rochester Institute of Technology; 2008. Available from: https://scholarworks.rit.edu/theses/837

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Unitec New Zealand

15. Owens, Coralie. Communicating an organisation’s identity to library users : a case study within the New Zealand community library sector.

Degree: 2013, Unitec New Zealand

 The purpose of this thesis is to explore the identity of a community library from the perspectives of the organisation’s management and customers, and then… (more)

Subjects/Keywords: community libraries; public libraries; organisational identity; organisational mission; customer perceptions; branch operations; 200105 Organisational, Interpersonal and Intercultural Communication

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Owens, C. (2013). Communicating an organisation’s identity to library users : a case study within the New Zealand community library sector. (Thesis). Unitec New Zealand. Retrieved from http://hdl.handle.net/10652/2315

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Owens, Coralie. “Communicating an organisation’s identity to library users : a case study within the New Zealand community library sector.” 2013. Thesis, Unitec New Zealand. Accessed June 26, 2019. http://hdl.handle.net/10652/2315.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Owens, Coralie. “Communicating an organisation’s identity to library users : a case study within the New Zealand community library sector.” 2013. Web. 26 Jun 2019.

Vancouver:

Owens C. Communicating an organisation’s identity to library users : a case study within the New Zealand community library sector. [Internet] [Thesis]. Unitec New Zealand; 2013. [cited 2019 Jun 26]. Available from: http://hdl.handle.net/10652/2315.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Owens C. Communicating an organisation’s identity to library users : a case study within the New Zealand community library sector. [Thesis]. Unitec New Zealand; 2013. Available from: http://hdl.handle.net/10652/2315

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Helsinki

16. Miettunen, Pertti. Puunoston kehittäminen Stora Enso Metsän Helsingin palvelupisteessä.

Degree: Department of Forest Economics; Helsingfors universitet, Agrikultur- och forstvetenskapliga fakulteten, Institutionen för skogsekonomi, 2011, University of Helsinki

 The operation environment in the roundwood trade in Finland in the 1990’s include several changes. They are changes in the structure of non-industrial private forest… (more)

Subjects/Keywords: customer satisfaction; expectations; perceptions; marketing research; urban non-industrial private forest (NIPF) owners; customer service; roundwood trade; puunhankinta; puukaupat; metsäteollisuus; palvelut; metsänomistajat; yksityismetsänomistajat; pääkaupunkiseutu; kaupunkilaiset; Marknadsföring av skogsprodukter; Forest Products Marketing; Puumarkkinatiede; customer satisfaction; expectations; perceptions; marketing research; urban non-industrial private forest (NIPF) owners; customer service; roundwood trade; puunhankinta; puukaupat; metsäteollisuus; palvelut; metsänomistajat; yksityismetsänomistajat; pääkaupunkiseutu; kaupunkilaiset

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Miettunen, P. (2011). Puunoston kehittäminen Stora Enso Metsän Helsingin palvelupisteessä. (Masters Thesis). University of Helsinki. Retrieved from http://hdl.handle.net/10138/26399

Chicago Manual of Style (16th Edition):

Miettunen, Pertti. “Puunoston kehittäminen Stora Enso Metsän Helsingin palvelupisteessä.” 2011. Masters Thesis, University of Helsinki. Accessed June 26, 2019. http://hdl.handle.net/10138/26399.

MLA Handbook (7th Edition):

Miettunen, Pertti. “Puunoston kehittäminen Stora Enso Metsän Helsingin palvelupisteessä.” 2011. Web. 26 Jun 2019.

Vancouver:

Miettunen P. Puunoston kehittäminen Stora Enso Metsän Helsingin palvelupisteessä. [Internet] [Masters thesis]. University of Helsinki; 2011. [cited 2019 Jun 26]. Available from: http://hdl.handle.net/10138/26399.

Council of Science Editors:

Miettunen P. Puunoston kehittäminen Stora Enso Metsän Helsingin palvelupisteessä. [Masters Thesis]. University of Helsinki; 2011. Available from: http://hdl.handle.net/10138/26399


University of South Africa

17. Jayasundara, Chaminda Chiran. Developing a model for prodicting customer satisfaction in relation to service quality in University libraries in Sri Lanka .

Degree: 2009, University of South Africa

Customer satisfaction, from the service quality perspective, has emerged as a new modus operandi for assessing customers’ perceptions and/or expectations of services in order to… (more)

Subjects/Keywords: Service quality; Customer satisfaction; Customer perceptions; Service marketing; Relationship marketing; Information marketing; Customer needs; Customer desires; Disconfirmation; Performance-only; Expectancy disconfirmation; User satisfaction; University libraries; Sri Lanka

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Jayasundara, C. C. (2009). Developing a model for prodicting customer satisfaction in relation to service quality in University libraries in Sri Lanka . (Doctoral Dissertation). University of South Africa. Retrieved from http://hdl.handle.net/10500/3194

Chicago Manual of Style (16th Edition):

Jayasundara, Chaminda Chiran. “Developing a model for prodicting customer satisfaction in relation to service quality in University libraries in Sri Lanka .” 2009. Doctoral Dissertation, University of South Africa. Accessed June 26, 2019. http://hdl.handle.net/10500/3194.

MLA Handbook (7th Edition):

Jayasundara, Chaminda Chiran. “Developing a model for prodicting customer satisfaction in relation to service quality in University libraries in Sri Lanka .” 2009. Web. 26 Jun 2019.

Vancouver:

Jayasundara CC. Developing a model for prodicting customer satisfaction in relation to service quality in University libraries in Sri Lanka . [Internet] [Doctoral dissertation]. University of South Africa; 2009. [cited 2019 Jun 26]. Available from: http://hdl.handle.net/10500/3194.

Council of Science Editors:

Jayasundara CC. Developing a model for prodicting customer satisfaction in relation to service quality in University libraries in Sri Lanka . [Doctoral Dissertation]. University of South Africa; 2009. Available from: http://hdl.handle.net/10500/3194


University of Vienna

18. Shevchuk, Denys. The impact of CSR image on customer perceptions.

Degree: 2017, University of Vienna

nicht angegeben

Subjects/Keywords: 85.06 Unternehmensführung; Auswirkungen / CSR-Bild /Kundenwahrnehmungen; impact / CSR image / customer perceptions

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Shevchuk, D. (2017). The impact of CSR image on customer perceptions. (Thesis). University of Vienna. Retrieved from http://othes.univie.ac.at/47238/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Shevchuk, Denys. “The impact of CSR image on customer perceptions.” 2017. Thesis, University of Vienna. Accessed June 26, 2019. http://othes.univie.ac.at/47238/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Shevchuk, Denys. “The impact of CSR image on customer perceptions.” 2017. Web. 26 Jun 2019.

Vancouver:

Shevchuk D. The impact of CSR image on customer perceptions. [Internet] [Thesis]. University of Vienna; 2017. [cited 2019 Jun 26]. Available from: http://othes.univie.ac.at/47238/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Shevchuk D. The impact of CSR image on customer perceptions. [Thesis]. University of Vienna; 2017. Available from: http://othes.univie.ac.at/47238/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

19. Srubjanets, Jekaterina. Using web applications for improved customer service in logistics : case study: Freight Calculator for Russian Cargo Service Oy .

Degree: 2007, Theseus

Subjects/Keywords: customer service; logistics; web applications; Russia; freight prices; customers; perceptions; calculation; sovellusohjelmat

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Srubjanets, J. (2007). Using web applications for improved customer service in logistics : case study: Freight Calculator for Russian Cargo Service Oy . (Thesis). Theseus. Retrieved from http://www.theseus.fi/handle/10024/8522

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Srubjanets, Jekaterina. “Using web applications for improved customer service in logistics : case study: Freight Calculator for Russian Cargo Service Oy .” 2007. Thesis, Theseus. Accessed June 26, 2019. http://www.theseus.fi/handle/10024/8522.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Srubjanets, Jekaterina. “Using web applications for improved customer service in logistics : case study: Freight Calculator for Russian Cargo Service Oy .” 2007. Web. 26 Jun 2019.

Vancouver:

Srubjanets J. Using web applications for improved customer service in logistics : case study: Freight Calculator for Russian Cargo Service Oy . [Internet] [Thesis]. Theseus; 2007. [cited 2019 Jun 26]. Available from: http://www.theseus.fi/handle/10024/8522.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Srubjanets J. Using web applications for improved customer service in logistics : case study: Freight Calculator for Russian Cargo Service Oy . [Thesis]. Theseus; 2007. Available from: http://www.theseus.fi/handle/10024/8522

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

20. Ndamnsa, Lefe Edith. The SERVQUAL Measuring Instrument Applied in Assessing "Service Quality and customer Satisfaction" Case of Norrlands Universitets Sjukhuset - Umea.

Degree: Business Administration, 2013, Umeå University

  Service quality has become one of the key aspects among other factors that contribute to business growth and leading position in the business environment… (more)

Subjects/Keywords: Service Quality; Service; Customer Satisfaction; Expectations and Perceptions; SERVQUAL.

…business place. The author will also discuss briefly about customer satisfaction and how it might… …the SERVQUAL model as a proxy for customer satisfaction which will permit identification of… …its customers then there is a possibility to build strong grounds for customer satisfaction… …different ways in which customer satisfaction could be measured. In this light, and in order to… …expectations and perceptions (Coulthard, 2004, p. 479). Parasuraman et al., (1985)… 

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Ndamnsa, L. E. (2013). The SERVQUAL Measuring Instrument Applied in Assessing "Service Quality and customer Satisfaction" Case of Norrlands Universitets Sjukhuset - Umea. (Thesis). Umeå University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-71515

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ndamnsa, Lefe Edith. “The SERVQUAL Measuring Instrument Applied in Assessing "Service Quality and customer Satisfaction" Case of Norrlands Universitets Sjukhuset - Umea.” 2013. Thesis, Umeå University. Accessed June 26, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-71515.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ndamnsa, Lefe Edith. “The SERVQUAL Measuring Instrument Applied in Assessing "Service Quality and customer Satisfaction" Case of Norrlands Universitets Sjukhuset - Umea.” 2013. Web. 26 Jun 2019.

Vancouver:

Ndamnsa LE. The SERVQUAL Measuring Instrument Applied in Assessing "Service Quality and customer Satisfaction" Case of Norrlands Universitets Sjukhuset - Umea. [Internet] [Thesis]. Umeå University; 2013. [cited 2019 Jun 26]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-71515.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ndamnsa LE. The SERVQUAL Measuring Instrument Applied in Assessing "Service Quality and customer Satisfaction" Case of Norrlands Universitets Sjukhuset - Umea. [Thesis]. Umeå University; 2013. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-71515

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

21. Berg, Linda. Uppfattningar och nöjdhet kring en HR-funktions uppgifter.

Degree: Social and Behavioural Studies, 2012, University West

Med teorin om verklighetsforskning som ramverk utfördes en undersökning på uppdrag av HR-funktionen på Parker Hannifin AB i Sverige. Då det i tidigare forskning… (more)

Subjects/Keywords: HR; work areas; perceptions; customer satisfaction; roles; HR; arbetsområden; uppfattningar; kundnöjdhet; roller; Psychology (excluding Applied Psychology); Psykologi (exklusive tillämpad psykologi); Work Sciences; Arbetslivsstudier

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Berg, L. (2012). Uppfattningar och nöjdhet kring en HR-funktions uppgifter. (Thesis). University West. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hv:diva-4488

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Berg, Linda. “Uppfattningar och nöjdhet kring en HR-funktions uppgifter.” 2012. Thesis, University West. Accessed June 26, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hv:diva-4488.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Berg, Linda. “Uppfattningar och nöjdhet kring en HR-funktions uppgifter.” 2012. Web. 26 Jun 2019.

Vancouver:

Berg L. Uppfattningar och nöjdhet kring en HR-funktions uppgifter. [Internet] [Thesis]. University West; 2012. [cited 2019 Jun 26]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hv:diva-4488.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Berg L. Uppfattningar och nöjdhet kring en HR-funktions uppgifter. [Thesis]. University West; 2012. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hv:diva-4488

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Luleå University of Technology

22. Ahmad, Iftikhar. Electronic Customer Relationship Management (eCRM) : Customers’ perception of value from eCRM features on airline e-ticketing Websites.

Degree: 2008, Luleå University of Technology

Companies can observe increase in profit, if the customers are in stronger relationship with them due to the very well known fact that cost… (more)

Subjects/Keywords: Social Behaviour Law; eCRM; electronic customer relationship management; ecrm; features; perceptions of customer; value; e-ticketing; online electronic commerce; travel; ticketing; iftikhar; ahmad; ataur Rahman; online; consumer; behavior; Samhälls-; beteendevetenskap; juridik

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Ahmad, I. (2008). Electronic Customer Relationship Management (eCRM) : Customers’ perception of value from eCRM features on airline e-ticketing Websites. (Thesis). Luleå University of Technology. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-47311

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ahmad, Iftikhar. “Electronic Customer Relationship Management (eCRM) : Customers’ perception of value from eCRM features on airline e-ticketing Websites.” 2008. Thesis, Luleå University of Technology. Accessed June 26, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-47311.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ahmad, Iftikhar. “Electronic Customer Relationship Management (eCRM) : Customers’ perception of value from eCRM features on airline e-ticketing Websites.” 2008. Web. 26 Jun 2019.

Vancouver:

Ahmad I. Electronic Customer Relationship Management (eCRM) : Customers’ perception of value from eCRM features on airline e-ticketing Websites. [Internet] [Thesis]. Luleå University of Technology; 2008. [cited 2019 Jun 26]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-47311.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ahmad I. Electronic Customer Relationship Management (eCRM) : Customers’ perception of value from eCRM features on airline e-ticketing Websites. [Thesis]. Luleå University of Technology; 2008. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-47311

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Pretoria

23. Mouton, Michelle. Studente se persepsie van kliëntediens deur 'n akademiese departement (Afrikaans).

Degree: Human Resource Management, 2004, University of Pretoria

Customer service has recently become an important subject with significant consequences for academic institutions. However, there is a lack of research in this area and… (more)

Subjects/Keywords: Servqual measuring instrument; Client-centered service; Opinion and expectations questionnaire; Customer expectations of service; Consumer perceptions; Client service; UCTD

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Mouton, M. (2004). Studente se persepsie van kliëntediens deur 'n akademiese departement (Afrikaans). (Doctoral Dissertation). University of Pretoria. Retrieved from http://hdl.handle.net/2263/25387

Chicago Manual of Style (16th Edition):

Mouton, Michelle. “Studente se persepsie van kliëntediens deur 'n akademiese departement (Afrikaans).” 2004. Doctoral Dissertation, University of Pretoria. Accessed June 26, 2019. http://hdl.handle.net/2263/25387.

MLA Handbook (7th Edition):

Mouton, Michelle. “Studente se persepsie van kliëntediens deur 'n akademiese departement (Afrikaans).” 2004. Web. 26 Jun 2019.

Vancouver:

Mouton M. Studente se persepsie van kliëntediens deur 'n akademiese departement (Afrikaans). [Internet] [Doctoral dissertation]. University of Pretoria; 2004. [cited 2019 Jun 26]. Available from: http://hdl.handle.net/2263/25387.

Council of Science Editors:

Mouton M. Studente se persepsie van kliëntediens deur 'n akademiese departement (Afrikaans). [Doctoral Dissertation]. University of Pretoria; 2004. Available from: http://hdl.handle.net/2263/25387


University of Pretoria

24. [No author]. Studente se persepsie van kliëntediens deur 'n akademiese departement (Afrikaans) .

Degree: 2004, University of Pretoria

Customer service has recently become an important subject with significant consequences for academic institutions. However, there is a lack of research in this area and… (more)

Subjects/Keywords: Servqual measuring instrument; Client-centered service; Opinion and expectations questionnaire; Customer expectations of service; Consumer perceptions; Client service; UCTD

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2004). Studente se persepsie van kliëntediens deur 'n akademiese departement (Afrikaans) . (Doctoral Dissertation). University of Pretoria. Retrieved from http://upetd.up.ac.za/thesis/available/etd-06102003-153400/

Chicago Manual of Style (16th Edition):

author], [No. “Studente se persepsie van kliëntediens deur 'n akademiese departement (Afrikaans) .” 2004. Doctoral Dissertation, University of Pretoria. Accessed June 26, 2019. http://upetd.up.ac.za/thesis/available/etd-06102003-153400/.

MLA Handbook (7th Edition):

author], [No. “Studente se persepsie van kliëntediens deur 'n akademiese departement (Afrikaans) .” 2004. Web. 26 Jun 2019.

Vancouver:

author] [. Studente se persepsie van kliëntediens deur 'n akademiese departement (Afrikaans) . [Internet] [Doctoral dissertation]. University of Pretoria; 2004. [cited 2019 Jun 26]. Available from: http://upetd.up.ac.za/thesis/available/etd-06102003-153400/.

Council of Science Editors:

author] [. Studente se persepsie van kliëntediens deur 'n akademiese departement (Afrikaans) . [Doctoral Dissertation]. University of Pretoria; 2004. Available from: http://upetd.up.ac.za/thesis/available/etd-06102003-153400/

25. Jones, Samuel. Where is my mind? : Brand positioning & the City of Stockholm as perceived by international visitors.

Degree: Society and Engineering, 2013, Mälardalen University

  This paper discusses brand positioning as a core concept in customers’ expectations and perceptions by analysing the role of service quality. The limited research… (more)

Subjects/Keywords: Brand positioning; brand identity; brand image; service quality SERVQUAL; tourist expectations; tourist perceptions; customer satisfaction; Stockholm.

…The problem seems to be the difference in the perceptions of the City of Stockholm brand… …research investigates brand identity strategies’ effects on consumer perceptions of brand… …between visitors’ expectations and their perceptions. After all, Kotler and Armstrong (2008… …perceptions of the City of Stockholm’s brand image change once they have visited the city? 1.6… …customers’ expectations and perceptions of service quality. Notwithstanding the limited previous… 

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Jones, S. (2013). Where is my mind? : Brand positioning & the City of Stockholm as perceived by international visitors. (Thesis). Mälardalen University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-19269

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Jones, Samuel. “Where is my mind? : Brand positioning & the City of Stockholm as perceived by international visitors.” 2013. Thesis, Mälardalen University. Accessed June 26, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-19269.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Jones, Samuel. “Where is my mind? : Brand positioning & the City of Stockholm as perceived by international visitors.” 2013. Web. 26 Jun 2019.

Vancouver:

Jones S. Where is my mind? : Brand positioning & the City of Stockholm as perceived by international visitors. [Internet] [Thesis]. Mälardalen University; 2013. [cited 2019 Jun 26]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-19269.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Jones S. Where is my mind? : Brand positioning & the City of Stockholm as perceived by international visitors. [Thesis]. Mälardalen University; 2013. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-19269

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

26. Kreidly, Fikrie; Aden, Abdikadar. Integrated Marketing Communications : A quantitative study of the perceptions of integrated marketing communications in the Swedish market.

Degree: Marketing, 2014, Linnaeus University

  When planning to implement a marketing tool such as Integrated Marketing Communication (IMC) into ones company, marketers need to know what IMC means or… (more)

Subjects/Keywords: integrated marketing communications; success factors of imc; customer focus; targeted communication; customer-brand relationship; synergy; channels of communication; swedish perceptions of imc

…directed communication 2. The IMC process should start with the customer or prospect and then… …and the customer” (p.23). 2 1.2 Problem Discussion Although IMC as a concept… …Another benefit IMC provides is strengthening the relationship the customer has with the brand… …causes of having a successful brand. Managerial perceptions are of importance for companies to… …perceptions Swedish firms have of the IMC concept and its successful implementation. This is due to… 

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Kreidly, Fikrie; Aden, A. (2014). Integrated Marketing Communications : A quantitative study of the perceptions of integrated marketing communications in the Swedish market. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-35476

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Kreidly, Fikrie; Aden, Abdikadar. “Integrated Marketing Communications : A quantitative study of the perceptions of integrated marketing communications in the Swedish market.” 2014. Thesis, Linnaeus University. Accessed June 26, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-35476.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Kreidly, Fikrie; Aden, Abdikadar. “Integrated Marketing Communications : A quantitative study of the perceptions of integrated marketing communications in the Swedish market.” 2014. Web. 26 Jun 2019.

Vancouver:

Kreidly, Fikrie; Aden A. Integrated Marketing Communications : A quantitative study of the perceptions of integrated marketing communications in the Swedish market. [Internet] [Thesis]. Linnaeus University; 2014. [cited 2019 Jun 26]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-35476.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Kreidly, Fikrie; Aden A. Integrated Marketing Communications : A quantitative study of the perceptions of integrated marketing communications in the Swedish market. [Thesis]. Linnaeus University; 2014. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-35476

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

27. Tengström, Michaela; Björkman, Hanna. Retail Experience Marketing : A study on customer perceptions of successful in-store experience marketing within retailing.

Degree: 2015, Jönköping University

  It has been shown that in today’s society, businesses will need to consider not only selling products or services, but also experiences in order… (more)

Subjects/Keywords: Experience Marketing; Retailing; Brick and Mortar; Customer Perceptions; Important Factors in Creating Successful Experiences; Business Administration; Företagsekonomi

…on different customer perceptions. This section has disclosed that different employee… …claim that this broader view of how a customer experience is created must be taken into… …account when managing and designing customer experiences. Another change in the market place… …to be replaced by experience marketing in order to meet these new customer demands. This… …satisfy today’s customer needs instead of practising the old concept of “telling and selling… 

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Tengström, Michaela; Björkman, H. (2015). Retail Experience Marketing : A study on customer perceptions of successful in-store experience marketing within retailing. (Thesis). Jönköping University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-26665

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Tengström, Michaela; Björkman, Hanna. “Retail Experience Marketing : A study on customer perceptions of successful in-store experience marketing within retailing.” 2015. Thesis, Jönköping University. Accessed June 26, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-26665.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Tengström, Michaela; Björkman, Hanna. “Retail Experience Marketing : A study on customer perceptions of successful in-store experience marketing within retailing.” 2015. Web. 26 Jun 2019.

Vancouver:

Tengström, Michaela; Björkman H. Retail Experience Marketing : A study on customer perceptions of successful in-store experience marketing within retailing. [Internet] [Thesis]. Jönköping University; 2015. [cited 2019 Jun 26]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-26665.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Tengström, Michaela; Björkman H. Retail Experience Marketing : A study on customer perceptions of successful in-store experience marketing within retailing. [Thesis]. Jönköping University; 2015. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-26665

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

.