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You searched for subject:(Consumer satisfaction South Africa). Showing records 1 – 30 of 50687 total matches.

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Durban University of Technology

1. Pan, Qi. Critical factors for service quality in the intercity bus transport industry.

Degree: 2008, Durban University of Technology

Submitted in partial fulfilment of the requirements for the Degree of Master of Technology: Marketing, Durban University of Technology, 2008.

South Africa will host the… (more)

Subjects/Keywords: Consumer satisfaction – South Africa

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Pan, Q. (2008). Critical factors for service quality in the intercity bus transport industry. (Thesis). Durban University of Technology. Retrieved from http://hdl.handle.net/10321/2163

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Pan, Qi. “Critical factors for service quality in the intercity bus transport industry.” 2008. Thesis, Durban University of Technology. Accessed November 14, 2019. http://hdl.handle.net/10321/2163.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Pan, Qi. “Critical factors for service quality in the intercity bus transport industry.” 2008. Web. 14 Nov 2019.

Vancouver:

Pan Q. Critical factors for service quality in the intercity bus transport industry. [Internet] [Thesis]. Durban University of Technology; 2008. [cited 2019 Nov 14]. Available from: http://hdl.handle.net/10321/2163.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Pan Q. Critical factors for service quality in the intercity bus transport industry. [Thesis]. Durban University of Technology; 2008. Available from: http://hdl.handle.net/10321/2163

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Durban University of Technology

2. Pan, Qi. Critical factors for service quality in the intercity bus transport industry.

Degree: 2008, Durban University of Technology

Thesis (M.Tech.: Marketing)-Dept. of Marketing, Durban University of Technology, 2008. xiii, 135 leaves.

South Africa will host the Soccer World Cup in 2010. About 2.7… (more)

Subjects/Keywords: Bus lines – South Africa; Bus travel – South Africa; Transportation – South Africa; Consumer satisfaction – South Africa

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Pan, Q. (2008). Critical factors for service quality in the intercity bus transport industry. (Thesis). Durban University of Technology. Retrieved from http://hdl.handle.net/10321/354

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Pan, Qi. “Critical factors for service quality in the intercity bus transport industry.” 2008. Thesis, Durban University of Technology. Accessed November 14, 2019. http://hdl.handle.net/10321/354.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Pan, Qi. “Critical factors for service quality in the intercity bus transport industry.” 2008. Web. 14 Nov 2019.

Vancouver:

Pan Q. Critical factors for service quality in the intercity bus transport industry. [Internet] [Thesis]. Durban University of Technology; 2008. [cited 2019 Nov 14]. Available from: http://hdl.handle.net/10321/354.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Pan Q. Critical factors for service quality in the intercity bus transport industry. [Thesis]. Durban University of Technology; 2008. Available from: http://hdl.handle.net/10321/354

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Durban University of Technology

3. Ngidi, Telesphorus Lindelani. Impact of Batho Pele principles on service delivery : a case study of the Durban regional office of the Department of Home Affairs.

Degree: 2013, Durban University of Technology

Dissertation submitted in fulfilment of the requirements for the Degree of Master of Technology: Public Management, Durban University of Technology, 2012.

The Batho Pele principles… (more)

Subjects/Keywords: Civil service – South Africa – Durban; Consumer satisfaction – South Africa – Durban

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Ngidi, T. L. (2013). Impact of Batho Pele principles on service delivery : a case study of the Durban regional office of the Department of Home Affairs. (Thesis). Durban University of Technology. Retrieved from http://hdl.handle.net/10321/940

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ngidi, Telesphorus Lindelani. “Impact of Batho Pele principles on service delivery : a case study of the Durban regional office of the Department of Home Affairs.” 2013. Thesis, Durban University of Technology. Accessed November 14, 2019. http://hdl.handle.net/10321/940.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ngidi, Telesphorus Lindelani. “Impact of Batho Pele principles on service delivery : a case study of the Durban regional office of the Department of Home Affairs.” 2013. Web. 14 Nov 2019.

Vancouver:

Ngidi TL. Impact of Batho Pele principles on service delivery : a case study of the Durban regional office of the Department of Home Affairs. [Internet] [Thesis]. Durban University of Technology; 2013. [cited 2019 Nov 14]. Available from: http://hdl.handle.net/10321/940.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ngidi TL. Impact of Batho Pele principles on service delivery : a case study of the Durban regional office of the Department of Home Affairs. [Thesis]. Durban University of Technology; 2013. Available from: http://hdl.handle.net/10321/940

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Durban University of Technology

4. Moodley, Logidesan. Customer perceptions of service quality at a Durban based spirit merchant.

Degree: 2009, Durban University of Technology

Submitted in fulfillment of the requirements for the Masters in Business Administration – Durban University of Technology, 2009.

The South Africa alcohol industry is one of… (more)

Subjects/Keywords: Liquor industry – South Africa – Durban; Customer services – South Africa – Durban; Consumer satisfaction – South Africa – Durban

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Moodley, L. (2009). Customer perceptions of service quality at a Durban based spirit merchant. (Thesis). Durban University of Technology. Retrieved from http://hdl.handle.net/10321/541

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Moodley, Logidesan. “Customer perceptions of service quality at a Durban based spirit merchant.” 2009. Thesis, Durban University of Technology. Accessed November 14, 2019. http://hdl.handle.net/10321/541.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Moodley, Logidesan. “Customer perceptions of service quality at a Durban based spirit merchant.” 2009. Web. 14 Nov 2019.

Vancouver:

Moodley L. Customer perceptions of service quality at a Durban based spirit merchant. [Internet] [Thesis]. Durban University of Technology; 2009. [cited 2019 Nov 14]. Available from: http://hdl.handle.net/10321/541.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Moodley L. Customer perceptions of service quality at a Durban based spirit merchant. [Thesis]. Durban University of Technology; 2009. Available from: http://hdl.handle.net/10321/541

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Durban University of Technology

5. Noel, Dion Trevor. International students' expectations and perceptions of customer service at the Durban University of Technology.

Degree: 2011, Durban University of Technology

Dissertation submitted in fulfilment of the requirement for the Masters Degree in Technology: Marketing, Durban University of Technology, 2011.

Abstract Over the past few years,… (more)

Subjects/Keywords: Consumer satisfaction – South Africa – Durban; Customer services – South Africa – Durban; Education, Higher – South Africa – Evaluation

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Noel, D. T. (2011). International students' expectations and perceptions of customer service at the Durban University of Technology. (Thesis). Durban University of Technology. Retrieved from http://hdl.handle.net/10321/714

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Noel, Dion Trevor. “International students' expectations and perceptions of customer service at the Durban University of Technology.” 2011. Thesis, Durban University of Technology. Accessed November 14, 2019. http://hdl.handle.net/10321/714.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Noel, Dion Trevor. “International students' expectations and perceptions of customer service at the Durban University of Technology.” 2011. Web. 14 Nov 2019.

Vancouver:

Noel DT. International students' expectations and perceptions of customer service at the Durban University of Technology. [Internet] [Thesis]. Durban University of Technology; 2011. [cited 2019 Nov 14]. Available from: http://hdl.handle.net/10321/714.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Noel DT. International students' expectations and perceptions of customer service at the Durban University of Technology. [Thesis]. Durban University of Technology; 2011. Available from: http://hdl.handle.net/10321/714

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

6. Erasmus, L.W. A critical evaluation of service quality and management involvement in a service organisation.

Degree: 2012, University of Johannesburg

M.Comm.

Customer service quality is an important aspect in the process required to make an organisation successful. Research has shown that it is very expensive… (more)

Subjects/Keywords: Service industries - South Africa - Quality control; Service industries- South Africa - Management; Consumer satisfaction - South Africa

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Erasmus, L. W. (2012). A critical evaluation of service quality and management involvement in a service organisation. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/7202

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Erasmus, L W. “A critical evaluation of service quality and management involvement in a service organisation.” 2012. Thesis, University of Johannesburg. Accessed November 14, 2019. http://hdl.handle.net/10210/7202.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Erasmus, L W. “A critical evaluation of service quality and management involvement in a service organisation.” 2012. Web. 14 Nov 2019.

Vancouver:

Erasmus LW. A critical evaluation of service quality and management involvement in a service organisation. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2019 Nov 14]. Available from: http://hdl.handle.net/10210/7202.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Erasmus LW. A critical evaluation of service quality and management involvement in a service organisation. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/7202

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Durban University of Technology

7. Musasa, Tinashe. The influence of customer service on consumer buying behaviour at selected supermarkets in the greater Durban area.

Degree: 2016, Durban University of Technology

Submitted in fulfillment of the requirements for the degree of Masters of Management Sciences: Marketing, Durban University of Technology, Durban, South Africa, 2016.

Customer service… (more)

Subjects/Keywords: Customer services – South Africa; Retail trade – South Africa; Consumer satisfaction – South Africa; Retail trade – Customer services – South Africa; Supermarkets – South Africa

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Musasa, T. (2016). The influence of customer service on consumer buying behaviour at selected supermarkets in the greater Durban area. (Thesis). Durban University of Technology. Retrieved from http://hdl.handle.net/10321/2919

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Musasa, Tinashe. “The influence of customer service on consumer buying behaviour at selected supermarkets in the greater Durban area.” 2016. Thesis, Durban University of Technology. Accessed November 14, 2019. http://hdl.handle.net/10321/2919.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Musasa, Tinashe. “The influence of customer service on consumer buying behaviour at selected supermarkets in the greater Durban area.” 2016. Web. 14 Nov 2019.

Vancouver:

Musasa T. The influence of customer service on consumer buying behaviour at selected supermarkets in the greater Durban area. [Internet] [Thesis]. Durban University of Technology; 2016. [cited 2019 Nov 14]. Available from: http://hdl.handle.net/10321/2919.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Musasa T. The influence of customer service on consumer buying behaviour at selected supermarkets in the greater Durban area. [Thesis]. Durban University of Technology; 2016. Available from: http://hdl.handle.net/10321/2919

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Cape Peninsula University of Technology

8. Bailey, John Franklin. Customer buying behavior at selected petroleum shops in Cape Town .

Degree: 2011, Cape Peninsula University of Technology

 The dynamic nature of modern organisations, characterised by hyper turbulence, necessitates that organisations remain receptive to the plethora of internal and external forces driving changes… (more)

Subjects/Keywords: Consumer behavior  – Marketing  – South Africa; Consumer satisfaction  – South Africa; Consumers preferences  – Cape Town

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Bailey, J. F. (2011). Customer buying behavior at selected petroleum shops in Cape Town . (Thesis). Cape Peninsula University of Technology. Retrieved from http://etd.cput.ac.za/handle/20.500.11838/973

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Bailey, John Franklin. “Customer buying behavior at selected petroleum shops in Cape Town .” 2011. Thesis, Cape Peninsula University of Technology. Accessed November 14, 2019. http://etd.cput.ac.za/handle/20.500.11838/973.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Bailey, John Franklin. “Customer buying behavior at selected petroleum shops in Cape Town .” 2011. Web. 14 Nov 2019.

Vancouver:

Bailey JF. Customer buying behavior at selected petroleum shops in Cape Town . [Internet] [Thesis]. Cape Peninsula University of Technology; 2011. [cited 2019 Nov 14]. Available from: http://etd.cput.ac.za/handle/20.500.11838/973.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Bailey JF. Customer buying behavior at selected petroleum shops in Cape Town . [Thesis]. Cape Peninsula University of Technology; 2011. Available from: http://etd.cput.ac.za/handle/20.500.11838/973

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Cape Peninsula University of Technology

9. Singh, Randhir. Customer perceptions of values of a retail supermarket : analysis of Pick 'n Pay's Waterfront store .

Degree: 2008, Cape Peninsula University of Technology

 This study examines Customer Perceptions of services rendered by Pick 'n Pay Waterfront employees. The main objectives of this study include the following: • To… (more)

Subjects/Keywords: Customer services; Consumer satisfaction; Consumer behavior; Supermarkets  – South Africa  – Cape Town

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Singh, R. (2008). Customer perceptions of values of a retail supermarket : analysis of Pick 'n Pay's Waterfront store . (Thesis). Cape Peninsula University of Technology. Retrieved from http://etd.cput.ac.za/handle/20.500.11838/2097

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Singh, Randhir. “Customer perceptions of values of a retail supermarket : analysis of Pick 'n Pay's Waterfront store .” 2008. Thesis, Cape Peninsula University of Technology. Accessed November 14, 2019. http://etd.cput.ac.za/handle/20.500.11838/2097.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Singh, Randhir. “Customer perceptions of values of a retail supermarket : analysis of Pick 'n Pay's Waterfront store .” 2008. Web. 14 Nov 2019.

Vancouver:

Singh R. Customer perceptions of values of a retail supermarket : analysis of Pick 'n Pay's Waterfront store . [Internet] [Thesis]. Cape Peninsula University of Technology; 2008. [cited 2019 Nov 14]. Available from: http://etd.cput.ac.za/handle/20.500.11838/2097.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Singh R. Customer perceptions of values of a retail supermarket : analysis of Pick 'n Pay's Waterfront store . [Thesis]. Cape Peninsula University of Technology; 2008. Available from: http://etd.cput.ac.za/handle/20.500.11838/2097

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Durban University of Technology

10. Corbishley, Karen Margaret. Retail loyalty programmes : relationship quality and customer loyalty between the card-holder and the retailer in South Africa.

Degree: 2017, Durban University of Technology

Submitted in compliance with the requirements for the Doctorate in Philosophy: Management Science (Marketing), Durban University of Technology, Durban. South Africa, 2017.

Loyalty programmes have… (more)

Subjects/Keywords: Retail trade – South Africa – Management; Customer loyalty – South Africa; Consumer satisfaction – South Africa; Customer loyalty programs – South Africa; Consumer goods – South Africa; Customer relations – South Africa

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Corbishley, K. M. (2017). Retail loyalty programmes : relationship quality and customer loyalty between the card-holder and the retailer in South Africa. (Thesis). Durban University of Technology. Retrieved from http://hdl.handle.net/10321/2550

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Corbishley, Karen Margaret. “Retail loyalty programmes : relationship quality and customer loyalty between the card-holder and the retailer in South Africa.” 2017. Thesis, Durban University of Technology. Accessed November 14, 2019. http://hdl.handle.net/10321/2550.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Corbishley, Karen Margaret. “Retail loyalty programmes : relationship quality and customer loyalty between the card-holder and the retailer in South Africa.” 2017. Web. 14 Nov 2019.

Vancouver:

Corbishley KM. Retail loyalty programmes : relationship quality and customer loyalty between the card-holder and the retailer in South Africa. [Internet] [Thesis]. Durban University of Technology; 2017. [cited 2019 Nov 14]. Available from: http://hdl.handle.net/10321/2550.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Corbishley KM. Retail loyalty programmes : relationship quality and customer loyalty between the card-holder and the retailer in South Africa. [Thesis]. Durban University of Technology; 2017. Available from: http://hdl.handle.net/10321/2550

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Nelson Mandela Metropolitan University

11. Alcock, Sandra. Evaluating service quality at George Municipality : a complaints management systems approach.

Degree: Faculty of Business and Economic Sciences, 2008, Nelson Mandela Metropolitan University

 The search for service and product quality has come to the forefront of business studies as the most important consumer trend of the past two… (more)

Subjects/Keywords: Consumer complaints  – South Africa  – George; Consumer satisfaction  – South Africa  – George; Customer services  – Management; Local government  – South Africa  – George

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Alcock, S. (2008). Evaluating service quality at George Municipality : a complaints management systems approach. (Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/917

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Alcock, Sandra. “Evaluating service quality at George Municipality : a complaints management systems approach.” 2008. Thesis, Nelson Mandela Metropolitan University. Accessed November 14, 2019. http://hdl.handle.net/10948/917.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Alcock, Sandra. “Evaluating service quality at George Municipality : a complaints management systems approach.” 2008. Web. 14 Nov 2019.

Vancouver:

Alcock S. Evaluating service quality at George Municipality : a complaints management systems approach. [Internet] [Thesis]. Nelson Mandela Metropolitan University; 2008. [cited 2019 Nov 14]. Available from: http://hdl.handle.net/10948/917.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Alcock S. Evaluating service quality at George Municipality : a complaints management systems approach. [Thesis]. Nelson Mandela Metropolitan University; 2008. Available from: http://hdl.handle.net/10948/917

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Nelson Mandela Metropolitan University

12. Louw, Jacques Gerrit. User experience factors for mobile banking adoption: South African case study.

Degree: Faculty of Faculty of Engineering, the Built Environment and Information Technology, 2016, Nelson Mandela Metropolitan University

 Smartphone devices are driving the transformation of online banking to satisfy the needs and desires of the consumer. This has led South African commercial banks… (more)

Subjects/Keywords: Banks and banking  – Technological innovations  – South Africa; Consumer satisfaction  – South Africa; Mobile commerce  – South Africa; Telecommunication  – South Africa  – Finance

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Louw, Jacques Gerrit. (2016). User experience factors for mobile banking adoption: South African case study. (Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/39207

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Louw, Jacques Gerrit. “User experience factors for mobile banking adoption: South African case study.” 2016. Thesis, Nelson Mandela Metropolitan University. Accessed November 14, 2019. http://hdl.handle.net/10948/39207.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Louw, Jacques Gerrit. “User experience factors for mobile banking adoption: South African case study.” 2016. Web. 14 Nov 2019.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Vancouver:

Louw, Jacques Gerrit. User experience factors for mobile banking adoption: South African case study. [Internet] [Thesis]. Nelson Mandela Metropolitan University; 2016. [cited 2019 Nov 14]. Available from: http://hdl.handle.net/10948/39207.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Louw, Jacques Gerrit. User experience factors for mobile banking adoption: South African case study. [Thesis]. Nelson Mandela Metropolitan University; 2016. Available from: http://hdl.handle.net/10948/39207

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete
Not specified: Masters Thesis or Doctoral Dissertation


Nelson Mandela Metropolitan University

13. [No author]. Customer satisfaction of two market segments in Nelson Mandela Bay: a retail perspective.

Degree: Faculty of Business and Economic Sciences, 2014, Nelson Mandela Metropolitan University

 Retail industry in South Africa is witnessing fast growth in all cities in South Africa. Attracting customers become key to success in the increased industry… (more)

Subjects/Keywords: Consumer satisfaction  – South Africa  – Port Elizabeth; Retail trade  – South Africa  – Port Elizabeth

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2014). Customer satisfaction of two market segments in Nelson Mandela Bay: a retail perspective. (Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/7825

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

author], [No. “Customer satisfaction of two market segments in Nelson Mandela Bay: a retail perspective.” 2014. Thesis, Nelson Mandela Metropolitan University. Accessed November 14, 2019. http://hdl.handle.net/10948/7825.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

author], [No. “Customer satisfaction of two market segments in Nelson Mandela Bay: a retail perspective.” 2014. Web. 14 Nov 2019.

Vancouver:

author] [. Customer satisfaction of two market segments in Nelson Mandela Bay: a retail perspective. [Internet] [Thesis]. Nelson Mandela Metropolitan University; 2014. [cited 2019 Nov 14]. Available from: http://hdl.handle.net/10948/7825.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

author] [. Customer satisfaction of two market segments in Nelson Mandela Bay: a retail perspective. [Thesis]. Nelson Mandela Metropolitan University; 2014. Available from: http://hdl.handle.net/10948/7825

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Johannesburg

14. Pretorius, Nadine. The effect of supply chain optimisation on the sales and profitability of RS Components SA Ltd.

Degree: 2012, University of Johannesburg

M.Comm.

The methodology of supply chain optimisation is a fairly new concept in the field of logistics management and is also referred to as value… (more)

Subjects/Keywords: Business logistics  – South Africa; Delivery of goods  – South Africa; Customer services; Consumer satisfaction; Customer loyalty

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Pretorius, N. (2012). The effect of supply chain optimisation on the sales and profitability of RS Components SA Ltd. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/6739

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Pretorius, Nadine. “The effect of supply chain optimisation on the sales and profitability of RS Components SA Ltd.” 2012. Thesis, University of Johannesburg. Accessed November 14, 2019. http://hdl.handle.net/10210/6739.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Pretorius, Nadine. “The effect of supply chain optimisation on the sales and profitability of RS Components SA Ltd.” 2012. Web. 14 Nov 2019.

Vancouver:

Pretorius N. The effect of supply chain optimisation on the sales and profitability of RS Components SA Ltd. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2019 Nov 14]. Available from: http://hdl.handle.net/10210/6739.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Pretorius N. The effect of supply chain optimisation on the sales and profitability of RS Components SA Ltd. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/6739

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of KwaZulu-Natal

15. [No author]. Stakeholder perceptions of the South African Sugar Association's cane testing service division.

Degree: 2013, University of KwaZulu-Natal

 In today’s changing environment, corporates are forced to be customer orientated and customer satisfaction determines customer loyalty. The quality of service quality is a major… (more)

Subjects/Keywords: South African Sugar Association.; Consumer satisfaction  – South Africa.; Sugarcane industry  – Customer services  – South Africa.; Sugarcane  – South Africa  – Testing.; Business administration.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2013). Stakeholder perceptions of the South African Sugar Association's cane testing service division. (Thesis). University of KwaZulu-Natal. Retrieved from http://hdl.handle.net/10413/13228

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

author], [No. “Stakeholder perceptions of the South African Sugar Association's cane testing service division. ” 2013. Thesis, University of KwaZulu-Natal. Accessed November 14, 2019. http://hdl.handle.net/10413/13228.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

author], [No. “Stakeholder perceptions of the South African Sugar Association's cane testing service division. ” 2013. Web. 14 Nov 2019.

Vancouver:

author] [. Stakeholder perceptions of the South African Sugar Association's cane testing service division. [Internet] [Thesis]. University of KwaZulu-Natal; 2013. [cited 2019 Nov 14]. Available from: http://hdl.handle.net/10413/13228.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

author] [. Stakeholder perceptions of the South African Sugar Association's cane testing service division. [Thesis]. University of KwaZulu-Natal; 2013. Available from: http://hdl.handle.net/10413/13228

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Cape Peninsula University of Technology

16. Lungiswa, Mbungwana Christine. Customer satisfaction in hotels in Cape Town .

Degree: 2009, Cape Peninsula University of Technology

 Customer satisfaction is one of the most important strategic mechanisms of best practice hotel organisations. Daily, managers and employees are continuously faced with the challenges… (more)

Subjects/Keywords: Customer satisfaction  – Hotels  – South Africa; Hospitality industry  – South Africa; Hotel management  – South Africa; Quality assurance  – South Africa; Consumer satisfaction  – Hotels  – South Africa

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Lungiswa, M. C. (2009). Customer satisfaction in hotels in Cape Town . (Thesis). Cape Peninsula University of Technology. Retrieved from http://etd.cput.ac.za/handle/20.500.11838/1220

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Lungiswa, Mbungwana Christine. “Customer satisfaction in hotels in Cape Town .” 2009. Thesis, Cape Peninsula University of Technology. Accessed November 14, 2019. http://etd.cput.ac.za/handle/20.500.11838/1220.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Lungiswa, Mbungwana Christine. “Customer satisfaction in hotels in Cape Town .” 2009. Web. 14 Nov 2019.

Vancouver:

Lungiswa MC. Customer satisfaction in hotels in Cape Town . [Internet] [Thesis]. Cape Peninsula University of Technology; 2009. [cited 2019 Nov 14]. Available from: http://etd.cput.ac.za/handle/20.500.11838/1220.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Lungiswa MC. Customer satisfaction in hotels in Cape Town . [Thesis]. Cape Peninsula University of Technology; 2009. Available from: http://etd.cput.ac.za/handle/20.500.11838/1220

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Nelson Mandela Metropolitan University

17. Yam, Bonga Sherperd Elvis. Factors affecting customer retention at an automative manufacturing organisation.

Degree: MBA, Faculty of Business and Economic Sciences, 2013, Nelson Mandela Metropolitan University

South African vehicle manufacturers are under immense competition from vehicle manufactures from India and China. The global financial crises also put these organisations under intense… (more)

Subjects/Keywords: Consumer satisfaction; Customer relations; Automobile industry and trade  – South Africa

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Yam, B. S. E. (2013). Factors affecting customer retention at an automative manufacturing organisation. (Masters Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/d1018573

Chicago Manual of Style (16th Edition):

Yam, Bonga Sherperd Elvis. “Factors affecting customer retention at an automative manufacturing organisation.” 2013. Masters Thesis, Nelson Mandela Metropolitan University. Accessed November 14, 2019. http://hdl.handle.net/10948/d1018573.

MLA Handbook (7th Edition):

Yam, Bonga Sherperd Elvis. “Factors affecting customer retention at an automative manufacturing organisation.” 2013. Web. 14 Nov 2019.

Vancouver:

Yam BSE. Factors affecting customer retention at an automative manufacturing organisation. [Internet] [Masters thesis]. Nelson Mandela Metropolitan University; 2013. [cited 2019 Nov 14]. Available from: http://hdl.handle.net/10948/d1018573.

Council of Science Editors:

Yam BSE. Factors affecting customer retention at an automative manufacturing organisation. [Masters Thesis]. Nelson Mandela Metropolitan University; 2013. Available from: http://hdl.handle.net/10948/d1018573


Nelson Mandela Metropolitan University

18. Le Roux, Ignus. The influence of online travel agent performance on customer satisfaction levels at a selected hotel.

Degree: Faculty of Business and Economic Sciences, 2015, Nelson Mandela Metropolitan University

 Tourism is an international industry; constant evolution is taking place in the marketing of tourism products and the expectation levels of hotel guests. Online Travel… (more)

Subjects/Keywords: Consumer satisfaction; Travel agents; Tourism  – South Africa  – Port Elizabeth

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Le Roux, I. (2015). The influence of online travel agent performance on customer satisfaction levels at a selected hotel. (Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/3105

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Le Roux, Ignus. “The influence of online travel agent performance on customer satisfaction levels at a selected hotel.” 2015. Thesis, Nelson Mandela Metropolitan University. Accessed November 14, 2019. http://hdl.handle.net/10948/3105.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Le Roux, Ignus. “The influence of online travel agent performance on customer satisfaction levels at a selected hotel.” 2015. Web. 14 Nov 2019.

Vancouver:

Le Roux I. The influence of online travel agent performance on customer satisfaction levels at a selected hotel. [Internet] [Thesis]. Nelson Mandela Metropolitan University; 2015. [cited 2019 Nov 14]. Available from: http://hdl.handle.net/10948/3105.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Le Roux I. The influence of online travel agent performance on customer satisfaction levels at a selected hotel. [Thesis]. Nelson Mandela Metropolitan University; 2015. Available from: http://hdl.handle.net/10948/3105

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Cape Peninsula University of Technology

19. Tsafack Dongmo, Celestin. The usage of quality management to improve customer satisfaction .

Degree: 2014, Cape Peninsula University of Technology

 The different opinion about customer satisfaction amongst academics and practitioners is useful in gaining broader understanding of the term customer satisfaction. This study anchors its… (more)

Subjects/Keywords: Consumer satisfaction  – Evaluation  – South Africa; Customer relations; Total quality management

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APA (6th Edition):

Tsafack Dongmo, C. (2014). The usage of quality management to improve customer satisfaction . (Thesis). Cape Peninsula University of Technology. Retrieved from http://etd.cput.ac.za/handle/20.500.11838/991

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Tsafack Dongmo, Celestin. “The usage of quality management to improve customer satisfaction .” 2014. Thesis, Cape Peninsula University of Technology. Accessed November 14, 2019. http://etd.cput.ac.za/handle/20.500.11838/991.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Tsafack Dongmo, Celestin. “The usage of quality management to improve customer satisfaction .” 2014. Web. 14 Nov 2019.

Vancouver:

Tsafack Dongmo C. The usage of quality management to improve customer satisfaction . [Internet] [Thesis]. Cape Peninsula University of Technology; 2014. [cited 2019 Nov 14]. Available from: http://etd.cput.ac.za/handle/20.500.11838/991.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Tsafack Dongmo C. The usage of quality management to improve customer satisfaction . [Thesis]. Cape Peninsula University of Technology; 2014. Available from: http://etd.cput.ac.za/handle/20.500.11838/991

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Nelson Mandela Metropolitan University

20. Mayekiso, Pumza. Identification of the determinants of customer satisfaction with services provided by a selected pension fund agency.

Degree: Faculty of Business and Economic Sciences, 2013, Nelson Mandela Metropolitan University

 Understanding customers’ views on service quality is important for any business providing service and interested in making sure that they are being responsive to customers.… (more)

Subjects/Keywords: Consumer satisfaction  – South Africa; Customer relations  – Management; Trust companies  – Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Mayekiso, P. (2013). Identification of the determinants of customer satisfaction with services provided by a selected pension fund agency. (Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/d1021059

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Mayekiso, Pumza. “Identification of the determinants of customer satisfaction with services provided by a selected pension fund agency.” 2013. Thesis, Nelson Mandela Metropolitan University. Accessed November 14, 2019. http://hdl.handle.net/10948/d1021059.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Mayekiso, Pumza. “Identification of the determinants of customer satisfaction with services provided by a selected pension fund agency.” 2013. Web. 14 Nov 2019.

Vancouver:

Mayekiso P. Identification of the determinants of customer satisfaction with services provided by a selected pension fund agency. [Internet] [Thesis]. Nelson Mandela Metropolitan University; 2013. [cited 2019 Nov 14]. Available from: http://hdl.handle.net/10948/d1021059.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mayekiso P. Identification of the determinants of customer satisfaction with services provided by a selected pension fund agency. [Thesis]. Nelson Mandela Metropolitan University; 2013. Available from: http://hdl.handle.net/10948/d1021059

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

21. Phukuile, Eldon. Customer value creation in the South African mobile telecommunications industry.

Degree: 2015, University of Johannesburg

M.Phil. (Business Management)

The purpose of the research was to explicate business competitive challenges through increasing scientific knowledge relating to the effect of Value Chain… (more)

Subjects/Keywords: Consumer satisfaction; Mobile telecommunications industry; Telecommucation - Management - South Africa

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Phukuile, E. (2015). Customer value creation in the South African mobile telecommunications industry. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/13716

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Phukuile, Eldon. “Customer value creation in the South African mobile telecommunications industry.” 2015. Thesis, University of Johannesburg. Accessed November 14, 2019. http://hdl.handle.net/10210/13716.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Phukuile, Eldon. “Customer value creation in the South African mobile telecommunications industry.” 2015. Web. 14 Nov 2019.

Vancouver:

Phukuile E. Customer value creation in the South African mobile telecommunications industry. [Internet] [Thesis]. University of Johannesburg; 2015. [cited 2019 Nov 14]. Available from: http://hdl.handle.net/10210/13716.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Phukuile E. Customer value creation in the South African mobile telecommunications industry. [Thesis]. University of Johannesburg; 2015. Available from: http://hdl.handle.net/10210/13716

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of KwaZulu-Natal

22. [No author]. Toilet-care product brand switching behaviour : a case study of consumers of Cosmo City, Gauteng Province, South Africa.

Degree: Marketing management, 2015, University of KwaZulu-Natal

South African consumers face increasingly highly competitive brand offerings in the toilet-care product category due to the proliferation of multinational manufacturer and (private) retail store… (more)

Subjects/Keywords: Marketing management.; Toilet preparations.; Consumer satisfaction – South Africa.; Consumer behavior.; Brand choice.; social identity.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2015). Toilet-care product brand switching behaviour : a case study of consumers of Cosmo City, Gauteng Province, South Africa. (Thesis). University of KwaZulu-Natal. Retrieved from http://hdl.handle.net/10413/13648

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

author], [No. “Toilet-care product brand switching behaviour : a case study of consumers of Cosmo City, Gauteng Province, South Africa. ” 2015. Thesis, University of KwaZulu-Natal. Accessed November 14, 2019. http://hdl.handle.net/10413/13648.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

author], [No. “Toilet-care product brand switching behaviour : a case study of consumers of Cosmo City, Gauteng Province, South Africa. ” 2015. Web. 14 Nov 2019.

Vancouver:

author] [. Toilet-care product brand switching behaviour : a case study of consumers of Cosmo City, Gauteng Province, South Africa. [Internet] [Thesis]. University of KwaZulu-Natal; 2015. [cited 2019 Nov 14]. Available from: http://hdl.handle.net/10413/13648.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

author] [. Toilet-care product brand switching behaviour : a case study of consumers of Cosmo City, Gauteng Province, South Africa. [Thesis]. University of KwaZulu-Natal; 2015. Available from: http://hdl.handle.net/10413/13648

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Durban University of Technology

23. Nxumalo, Thobelani. The influence of service quality on the post-dining behavioural intentions of customers at Cargo Hold, Ushaka Marine World.

Degree: 2017, Durban University of Technology

Submitted in partial fulfilment of the requirements for the Degree of Master of Technology: Hospitality and Tourism Management, Durban University of Technology, 2017.

The purpose… (more)

Subjects/Keywords: Consumer satisfaction – South Africa; Restaurants – Customer services – Rating of; Customer services – South Africa – Quality control; Hospitality industry – South Africa

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Nxumalo, T. (2017). The influence of service quality on the post-dining behavioural intentions of customers at Cargo Hold, Ushaka Marine World. (Thesis). Durban University of Technology. Retrieved from http://hdl.handle.net/10321/2528

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Nxumalo, Thobelani. “The influence of service quality on the post-dining behavioural intentions of customers at Cargo Hold, Ushaka Marine World.” 2017. Thesis, Durban University of Technology. Accessed November 14, 2019. http://hdl.handle.net/10321/2528.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Nxumalo, Thobelani. “The influence of service quality on the post-dining behavioural intentions of customers at Cargo Hold, Ushaka Marine World.” 2017. Web. 14 Nov 2019.

Vancouver:

Nxumalo T. The influence of service quality on the post-dining behavioural intentions of customers at Cargo Hold, Ushaka Marine World. [Internet] [Thesis]. Durban University of Technology; 2017. [cited 2019 Nov 14]. Available from: http://hdl.handle.net/10321/2528.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Nxumalo T. The influence of service quality on the post-dining behavioural intentions of customers at Cargo Hold, Ushaka Marine World. [Thesis]. Durban University of Technology; 2017. Available from: http://hdl.handle.net/10321/2528

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Nelson Mandela Metropolitan University

24. Mtatsi, Siyabonga Chris. Retaining customers through customer service in the telecomminications industry.

Degree: Faculty of Business and Economic Sciences, 2011, Nelson Mandela Metropolitan University

South African Mobile network industry has seen many developments since its inception in 1994. When mobile technology was introduced in this country, the first two… (more)

Subjects/Keywords: Customer services  – South Africa  – Cape Town; Telecommunication  – Customer services  – South Africa  – Cape Town; Consumer satisfaction  – South Africa  – Cape Town; Customer relations

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Mtatsi, S. C. (2011). Retaining customers through customer service in the telecomminications industry. (Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/d1018641

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Mtatsi, Siyabonga Chris. “Retaining customers through customer service in the telecomminications industry.” 2011. Thesis, Nelson Mandela Metropolitan University. Accessed November 14, 2019. http://hdl.handle.net/10948/d1018641.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Mtatsi, Siyabonga Chris. “Retaining customers through customer service in the telecomminications industry.” 2011. Web. 14 Nov 2019.

Vancouver:

Mtatsi SC. Retaining customers through customer service in the telecomminications industry. [Internet] [Thesis]. Nelson Mandela Metropolitan University; 2011. [cited 2019 Nov 14]. Available from: http://hdl.handle.net/10948/d1018641.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mtatsi SC. Retaining customers through customer service in the telecomminications industry. [Thesis]. Nelson Mandela Metropolitan University; 2011. Available from: http://hdl.handle.net/10948/d1018641

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Nelson Mandela Metropolitan University

25. Zinhumwe, Cephas. Travelling shoppers' perceptions on the comprehensive servicescape within the South African retail environment.

Degree: Faculty of Business and Economic Sciences, 2012, Nelson Mandela Metropolitan University

 The study is on the influence of comprehensive servicescape on shopping behaviour of road and rail travelling shoppers. The comprehensive servicescape is referred to as… (more)

Subjects/Keywords: Retail trade  – Customer services  – South Africa; Consumer satisfaction  – South Africa; Consumption (Economics)  – Social aspects; Consumer behavior

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Zinhumwe, C. (2012). Travelling shoppers' perceptions on the comprehensive servicescape within the South African retail environment. (Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/d1013610

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Zinhumwe, Cephas. “Travelling shoppers' perceptions on the comprehensive servicescape within the South African retail environment.” 2012. Thesis, Nelson Mandela Metropolitan University. Accessed November 14, 2019. http://hdl.handle.net/10948/d1013610.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Zinhumwe, Cephas. “Travelling shoppers' perceptions on the comprehensive servicescape within the South African retail environment.” 2012. Web. 14 Nov 2019.

Vancouver:

Zinhumwe C. Travelling shoppers' perceptions on the comprehensive servicescape within the South African retail environment. [Internet] [Thesis]. Nelson Mandela Metropolitan University; 2012. [cited 2019 Nov 14]. Available from: http://hdl.handle.net/10948/d1013610.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Zinhumwe C. Travelling shoppers' perceptions on the comprehensive servicescape within the South African retail environment. [Thesis]. Nelson Mandela Metropolitan University; 2012. Available from: http://hdl.handle.net/10948/d1013610

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Nelson Mandela Metropolitan University

26. Elie, Sammy Abraham. Students' perceptions of service quality levels of students housing at the large metropolitan university.

Degree: MBA, Faculty of Business and Economic Sciences, 2013, Nelson Mandela Metropolitan University

 The increasing attention to the provision of accessible, decent, safe and academically appropriate student housing in South Africa has led to a closer investigation of… (more)

Subjects/Keywords: SERVQUAL (Service quality framework); Student housing  – Resident satisfaction  – South Africa; Consumer satisfaction  – South Africa; Nelson Mandela Metropolitan University  – Student housing

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Elie, S. A. (2013). Students' perceptions of service quality levels of students housing at the large metropolitan university. (Masters Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/d1020297

Chicago Manual of Style (16th Edition):

Elie, Sammy Abraham. “Students' perceptions of service quality levels of students housing at the large metropolitan university.” 2013. Masters Thesis, Nelson Mandela Metropolitan University. Accessed November 14, 2019. http://hdl.handle.net/10948/d1020297.

MLA Handbook (7th Edition):

Elie, Sammy Abraham. “Students' perceptions of service quality levels of students housing at the large metropolitan university.” 2013. Web. 14 Nov 2019.

Vancouver:

Elie SA. Students' perceptions of service quality levels of students housing at the large metropolitan university. [Internet] [Masters thesis]. Nelson Mandela Metropolitan University; 2013. [cited 2019 Nov 14]. Available from: http://hdl.handle.net/10948/d1020297.

Council of Science Editors:

Elie SA. Students' perceptions of service quality levels of students housing at the large metropolitan university. [Masters Thesis]. Nelson Mandela Metropolitan University; 2013. Available from: http://hdl.handle.net/10948/d1020297


Durban University of Technology

27. Govender, Vasantha. Consumer protection and service delivery by the retail industry in the greater Durban area : the legal implications of the Consumer Protection Act 68 of 2008.

Degree: 2017, Durban University of Technology

Submitted in fulfillment of the requirements of the Master’s Degree in Marketing, Durban University of Technology, 2017.

As a result of weaker bargaining power, consumers… (more)

Subjects/Keywords: Consumer satisfaction – South Africa; Consumers – South Africa – Attitudes; Consumer protection – Law and legislation – South Africa; Customer services – Quality control; Retail trade – Customer services – South Africa

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Govender, V. (2017). Consumer protection and service delivery by the retail industry in the greater Durban area : the legal implications of the Consumer Protection Act 68 of 2008. (Thesis). Durban University of Technology. Retrieved from http://hdl.handle.net/10321/2645

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Govender, Vasantha. “Consumer protection and service delivery by the retail industry in the greater Durban area : the legal implications of the Consumer Protection Act 68 of 2008.” 2017. Thesis, Durban University of Technology. Accessed November 14, 2019. http://hdl.handle.net/10321/2645.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Govender, Vasantha. “Consumer protection and service delivery by the retail industry in the greater Durban area : the legal implications of the Consumer Protection Act 68 of 2008.” 2017. Web. 14 Nov 2019.

Vancouver:

Govender V. Consumer protection and service delivery by the retail industry in the greater Durban area : the legal implications of the Consumer Protection Act 68 of 2008. [Internet] [Thesis]. Durban University of Technology; 2017. [cited 2019 Nov 14]. Available from: http://hdl.handle.net/10321/2645.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Govender V. Consumer protection and service delivery by the retail industry in the greater Durban area : the legal implications of the Consumer Protection Act 68 of 2008. [Thesis]. Durban University of Technology; 2017. Available from: http://hdl.handle.net/10321/2645

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Durban University of Technology

28. Tlapana, Tshepo Peter. Customer service as a strategic tool amongst independent retail food chains in KwaZulu-Natal.

Degree: 2017, Durban University of Technology

Submitted in fulfillment of the requirements for the Degree of Doctor of Philosophy: Management Sciences (Marketing), Durban University of Technology, Durban, South Africa, 2017.

This… (more)

Subjects/Keywords: Customer services – South Africa; Food industry and trade – South Africa – Management; Retail trade – Food – South Africa; Consumer satisfaction – South Africa; Retail trade – Customer services – South Africa

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Tlapana, T. P. (2017). Customer service as a strategic tool amongst independent retail food chains in KwaZulu-Natal. (Thesis). Durban University of Technology. Retrieved from http://hdl.handle.net/10321/2611

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Tlapana, Tshepo Peter. “Customer service as a strategic tool amongst independent retail food chains in KwaZulu-Natal.” 2017. Thesis, Durban University of Technology. Accessed November 14, 2019. http://hdl.handle.net/10321/2611.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Tlapana, Tshepo Peter. “Customer service as a strategic tool amongst independent retail food chains in KwaZulu-Natal.” 2017. Web. 14 Nov 2019.

Vancouver:

Tlapana TP. Customer service as a strategic tool amongst independent retail food chains in KwaZulu-Natal. [Internet] [Thesis]. Durban University of Technology; 2017. [cited 2019 Nov 14]. Available from: http://hdl.handle.net/10321/2611.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Tlapana TP. Customer service as a strategic tool amongst independent retail food chains in KwaZulu-Natal. [Thesis]. Durban University of Technology; 2017. Available from: http://hdl.handle.net/10321/2611

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Nelson Mandela Metropolitan University

29. Nzo, Yolisa Nomfundo. Determining the factors that influence customer service excellence in the South African retail sector.

Degree: MBA, 2013, Nelson Mandela Metropolitan University

 Customer service excellence (CSE) is the common thread that binds all businesses; as without customers no trade can take place. The South African retail sector… (more)

Subjects/Keywords: Retail trade  – Customer services  – South Africa  – Centurion; Relationship marketing  – South Africa  – Centurion; Employee empowerment  – South Africa  – Centurion; Consumer satisfaction  – South Africa  – Centurion; Employee morale  – South Africa  – Centurion

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Nzo, Y. N. (2013). Determining the factors that influence customer service excellence in the South African retail sector. (Masters Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/d1012956

Chicago Manual of Style (16th Edition):

Nzo, Yolisa Nomfundo. “Determining the factors that influence customer service excellence in the South African retail sector.” 2013. Masters Thesis, Nelson Mandela Metropolitan University. Accessed November 14, 2019. http://hdl.handle.net/10948/d1012956.

MLA Handbook (7th Edition):

Nzo, Yolisa Nomfundo. “Determining the factors that influence customer service excellence in the South African retail sector.” 2013. Web. 14 Nov 2019.

Vancouver:

Nzo YN. Determining the factors that influence customer service excellence in the South African retail sector. [Internet] [Masters thesis]. Nelson Mandela Metropolitan University; 2013. [cited 2019 Nov 14]. Available from: http://hdl.handle.net/10948/d1012956.

Council of Science Editors:

Nzo YN. Determining the factors that influence customer service excellence in the South African retail sector. [Masters Thesis]. Nelson Mandela Metropolitan University; 2013. Available from: http://hdl.handle.net/10948/d1012956


Rhodes University

30. Richter, Leonie. The relationship between customer satisfaction and revenue: an empirical study within the corporate banking division of a South African bank.

Degree: Faculty of Commerce, Rhodes Business School, 2013, Rhodes University

 This is a quantitative study which explores whether there is a positive relationship between customer satisfaction as perceived by corporate customers and revenue generated from… (more)

Subjects/Keywords: Banks and banking  – Customer services  – South Africa; Banks and banking  – South Africa  – Accounting; Consumer satisfaction  – South Africa; Financial services industry  – South Africa; Revenue  – Research  – South Africa

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Richter, L. (2013). The relationship between customer satisfaction and revenue: an empirical study within the corporate banking division of a South African bank. (Thesis). Rhodes University. Retrieved from http://hdl.handle.net/10962/d1006169

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Richter, Leonie. “The relationship between customer satisfaction and revenue: an empirical study within the corporate banking division of a South African bank.” 2013. Thesis, Rhodes University. Accessed November 14, 2019. http://hdl.handle.net/10962/d1006169.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Richter, Leonie. “The relationship between customer satisfaction and revenue: an empirical study within the corporate banking division of a South African bank.” 2013. Web. 14 Nov 2019.

Vancouver:

Richter L. The relationship between customer satisfaction and revenue: an empirical study within the corporate banking division of a South African bank. [Internet] [Thesis]. Rhodes University; 2013. [cited 2019 Nov 14]. Available from: http://hdl.handle.net/10962/d1006169.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Richter L. The relationship between customer satisfaction and revenue: an empirical study within the corporate banking division of a South African bank. [Thesis]. Rhodes University; 2013. Available from: http://hdl.handle.net/10962/d1006169

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

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