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You searched for subject:(Conflict resolution techniques). One record found.

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1. Ahamefula, Okereke Pascal. Conflict Management in the Workplace.

Degree: 2014, Universidade Fernando Pessoa

Dissertação apresentada à Universidade Fernando Pessoa como parte dos requisitos para obtenção do grau de Mestre em Ciências Empresariais

This research project explores the nature of conflict, the conflict process, conflict resolution skills and conflict management techniques in the case of workplace conflict in Centro Comunitário S. Cirilo. Conflict is a normal and natural aspect of life. Conflict becomes a problem in organizations when excessive levels of destructive conflict occur. Problematic levels of workplace conflict occur in approximately 10% of organizations. Attempts to address problem levels of destructive conflict are proving ineffective. Even in the US, Portugal and other parts of the world, where there has been widespread implementation of ADR based workplace conflict management systems, levels of destructive workplace conflict are raising. As ADR includes all the options to solve conflicts, this is a troublesome trend. A partial explanation for this is that there are many problematic areas in the theoretical framework on workplace conflict. For example, conflict theorists are focusing efforts on trying to consistently achieve win-win outcomes with conflicts that have become escalated and destructive, despite the evidence that once conflict has reached this point, win-win outcomes are unlikely to be achieved. The theoretical chapter gives an overview of sources and discusses types of conflict, conflict resolution skills and conflict management techniques. A semi-structured interview was used to reach both target groups: people that live and come in contact with the Center for psycho-social help, as well as the staff who are working in Centro Comunitário S. Cirilo (CCSC). We used in-depth interviews to reach the staff while using focus group discussion (FGD) to target other people who live and go for psycho-social help in the centre. During the interview a total of 23 people were reached: five staff and eighteen persons who live and come in contact with the Center. The results were analyzed using a Colaizzi's process for phenomenological data analysis approach. Open coding identified significant inconsistency and themes between much of what the conflict literature claimed and what was actually being experienced by workers, managers and other conflict professionals. The theoretical framework identifies the following as factors that contribute to destructive conflict in workplace: power, gender, culture and organizational culture. The conclusions of this research are that managers at Centro Communitário S. Cirilo (CCSC) are quite familiar with the conflict resolution process and the majority of them apply conflict resolution techniques. It is easy to achieve a win-win outcome when it comes to a person who lives in the Center with negotiation mediation and reconciliation but among the employees it is always difficult to achieve that because of tension and friction associated with their workplace. Finally, the research findings showed that the individuals holding the ultimate power in organizations, who…

Advisors/Committee Members: Cunha, Pedro.

Subjects/Keywords: Conflict management; Conflict resolution skills; Conflict resolution techniques; Diversity; Conflict

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Ahamefula, O. P. (2014). Conflict Management in the Workplace. (Thesis). Universidade Fernando Pessoa. Retrieved from http://www.rcaap.pt/detail.jsp?id=oai:bdigital.ufp.pt:10284/4309

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ahamefula, Okereke Pascal. “Conflict Management in the Workplace.” 2014. Thesis, Universidade Fernando Pessoa. Accessed March 25, 2019. http://www.rcaap.pt/detail.jsp?id=oai:bdigital.ufp.pt:10284/4309.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ahamefula, Okereke Pascal. “Conflict Management in the Workplace.” 2014. Web. 25 Mar 2019.

Vancouver:

Ahamefula OP. Conflict Management in the Workplace. [Internet] [Thesis]. Universidade Fernando Pessoa; 2014. [cited 2019 Mar 25]. Available from: http://www.rcaap.pt/detail.jsp?id=oai:bdigital.ufp.pt:10284/4309.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ahamefula OP. Conflict Management in the Workplace. [Thesis]. Universidade Fernando Pessoa; 2014. Available from: http://www.rcaap.pt/detail.jsp?id=oai:bdigital.ufp.pt:10284/4309

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

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