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You searched for subject:(Complaint Management). Showing records 1 – 24 of 24 total matches.

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University of Sydney

1. Sulaiman, Zuraidah. Perceived recourse and redress risk (PRRR): conceptualisation and preliminary scale development .

Degree: 2013, University of Sydney

 Prior to purchase, consumers expect that retailers are able to handle their complaints and resolve problems effectively. However, consumers’ efforts in seeking proper recourse and… (more)

Subjects/Keywords: Perceived recourse and redress risk; Perceived risk; Complaint management; Complaint channel; Ethnocentrism; Country of origin

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APA (6th Edition):

Sulaiman, Z. (2013). Perceived recourse and redress risk (PRRR): conceptualisation and preliminary scale development . (Thesis). University of Sydney. Retrieved from http://hdl.handle.net/2123/10512

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Sulaiman, Zuraidah. “Perceived recourse and redress risk (PRRR): conceptualisation and preliminary scale development .” 2013. Thesis, University of Sydney. Accessed December 10, 2019. http://hdl.handle.net/2123/10512.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Sulaiman, Zuraidah. “Perceived recourse and redress risk (PRRR): conceptualisation and preliminary scale development .” 2013. Web. 10 Dec 2019.

Vancouver:

Sulaiman Z. Perceived recourse and redress risk (PRRR): conceptualisation and preliminary scale development . [Internet] [Thesis]. University of Sydney; 2013. [cited 2019 Dec 10]. Available from: http://hdl.handle.net/2123/10512.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Sulaiman Z. Perceived recourse and redress risk (PRRR): conceptualisation and preliminary scale development . [Thesis]. University of Sydney; 2013. Available from: http://hdl.handle.net/2123/10512

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

2. Tânia Regina Nery. Do tratamento das reclamações à gestão da insatisfação: o comportamento de empresas hoteleiras mediante a insatisfação de seus clientes.

Degree: 2007, Universidade Federal do Rio Grande do Norte

A insatisfação do consumidor, devidamente tratada, é uma significativa fonte de informação para o gestor. Os estudos nessa área permitem ampliar a compreensão de determinadas… (more)

Subjects/Keywords: Tratamento da Reclamação; Gestão da Reclamação; Gestão da Insatisfação; Hotelaria; Gestão; ADMINISTRACAO; Complaint Handling; Complaint Management; Dissatisfaction Management; Hotel Sector; Management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Nery, T. R. (2007). Do tratamento das reclamações à gestão da insatisfação: o comportamento de empresas hoteleiras mediante a insatisfação de seus clientes. (Thesis). Universidade Federal do Rio Grande do Norte. Retrieved from http://bdtd.bczm.ufrn.br/tedesimplificado//tde_busca/arquivo.php?codArquivo=1345

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Nery, Tânia Regina. “Do tratamento das reclamações à gestão da insatisfação: o comportamento de empresas hoteleiras mediante a insatisfação de seus clientes.” 2007. Thesis, Universidade Federal do Rio Grande do Norte. Accessed December 10, 2019. http://bdtd.bczm.ufrn.br/tedesimplificado//tde_busca/arquivo.php?codArquivo=1345.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Nery, Tânia Regina. “Do tratamento das reclamações à gestão da insatisfação: o comportamento de empresas hoteleiras mediante a insatisfação de seus clientes.” 2007. Web. 10 Dec 2019.

Vancouver:

Nery TR. Do tratamento das reclamações à gestão da insatisfação: o comportamento de empresas hoteleiras mediante a insatisfação de seus clientes. [Internet] [Thesis]. Universidade Federal do Rio Grande do Norte; 2007. [cited 2019 Dec 10]. Available from: http://bdtd.bczm.ufrn.br/tedesimplificado//tde_busca/arquivo.php?codArquivo=1345.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Nery TR. Do tratamento das reclamações à gestão da insatisfação: o comportamento de empresas hoteleiras mediante a insatisfação de seus clientes. [Thesis]. Universidade Federal do Rio Grande do Norte; 2007. Available from: http://bdtd.bczm.ufrn.br/tedesimplificado//tde_busca/arquivo.php?codArquivo=1345

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Universidade do Rio Grande do Norte

3. Nery, Tânia Regina. Do tratamento das reclamações à gestão da insatisfação: o comportamento de empresas hoteleiras mediante a insatisfação de seus clientes .

Degree: 2007, Universidade do Rio Grande do Norte

 Consumer dissatisfaction, when properly handled, is a significant information source for the manager. Studies in this area allow broadening the understanding of certain customer attitudes… (more)

Subjects/Keywords: Tratamento da Reclamação; Gestão da Reclamação; Gestão da Insatisfação; Hotelaria; Gestão; Complaint Handling; Complaint Management; Dissatisfaction Management; Hotel Sector; Management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Nery, T. R. (2007). Do tratamento das reclamações à gestão da insatisfação: o comportamento de empresas hoteleiras mediante a insatisfação de seus clientes . (Thesis). Universidade do Rio Grande do Norte. Retrieved from http://repositorio.ufrn.br/handle/123456789/12093

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Nery, Tânia Regina. “Do tratamento das reclamações à gestão da insatisfação: o comportamento de empresas hoteleiras mediante a insatisfação de seus clientes .” 2007. Thesis, Universidade do Rio Grande do Norte. Accessed December 10, 2019. http://repositorio.ufrn.br/handle/123456789/12093.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Nery, Tânia Regina. “Do tratamento das reclamações à gestão da insatisfação: o comportamento de empresas hoteleiras mediante a insatisfação de seus clientes .” 2007. Web. 10 Dec 2019.

Vancouver:

Nery TR. Do tratamento das reclamações à gestão da insatisfação: o comportamento de empresas hoteleiras mediante a insatisfação de seus clientes . [Internet] [Thesis]. Universidade do Rio Grande do Norte; 2007. [cited 2019 Dec 10]. Available from: http://repositorio.ufrn.br/handle/123456789/12093.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Nery TR. Do tratamento das reclamações à gestão da insatisfação: o comportamento de empresas hoteleiras mediante a insatisfação de seus clientes . [Thesis]. Universidade do Rio Grande do Norte; 2007. Available from: http://repositorio.ufrn.br/handle/123456789/12093

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

4. Agestam, Petter. En outnyttjad guldgruva : En studie om hur fyra företag motiverar sin kontaktpersonal att lyssna på kunderna.

Degree: Umeå School of Business, 2008, Umeå University

  Syftet med denna studie är att undersöka hur tjänsteföretag med många kundkontakter samlar in synpunkter och klagomål från deras kunder. Genom att undersöka hur… (more)

Subjects/Keywords: Empowerment; motivation; tjänsteåterhämtning; service recovery; complaint management; Business studies; Företagsekonomi

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APA (6th Edition):

Agestam, P. (2008). En outnyttjad guldgruva : En studie om hur fyra företag motiverar sin kontaktpersonal att lyssna på kunderna. (Thesis). Umeå University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-5731

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Agestam, Petter. “En outnyttjad guldgruva : En studie om hur fyra företag motiverar sin kontaktpersonal att lyssna på kunderna.” 2008. Thesis, Umeå University. Accessed December 10, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-5731.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Agestam, Petter. “En outnyttjad guldgruva : En studie om hur fyra företag motiverar sin kontaktpersonal att lyssna på kunderna.” 2008. Web. 10 Dec 2019.

Vancouver:

Agestam P. En outnyttjad guldgruva : En studie om hur fyra företag motiverar sin kontaktpersonal att lyssna på kunderna. [Internet] [Thesis]. Umeå University; 2008. [cited 2019 Dec 10]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-5731.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Agestam P. En outnyttjad guldgruva : En studie om hur fyra företag motiverar sin kontaktpersonal att lyssna på kunderna. [Thesis]. Umeå University; 2008. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-5731

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

5. Wasfi, Hummam. The Impact of Complaint Management on Customers Retention : Banking Industry in Sweden and Lebanon.

Degree: Business and Economic Studies, 2014, University of Gävle

  Title: The Impact of Complaint Management on Customer Retention Level: Final assignment for Master Degree in Business Administration Authors: Hummam Wasfi, Olena Kostenko Supervisor:… (more)

Subjects/Keywords: Complaint Management; Satisfaction; Loyalty; Retention; Banks; Sweden; Lebanon

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Wasfi, H. (2014). The Impact of Complaint Management on Customers Retention : Banking Industry in Sweden and Lebanon. (Thesis). University of Gävle. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-17199

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Wasfi, Hummam. “The Impact of Complaint Management on Customers Retention : Banking Industry in Sweden and Lebanon.” 2014. Thesis, University of Gävle. Accessed December 10, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-17199.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Wasfi, Hummam. “The Impact of Complaint Management on Customers Retention : Banking Industry in Sweden and Lebanon.” 2014. Web. 10 Dec 2019.

Vancouver:

Wasfi H. The Impact of Complaint Management on Customers Retention : Banking Industry in Sweden and Lebanon. [Internet] [Thesis]. University of Gävle; 2014. [cited 2019 Dec 10]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-17199.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Wasfi H. The Impact of Complaint Management on Customers Retention : Banking Industry in Sweden and Lebanon. [Thesis]. University of Gävle; 2014. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-17199

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

6. Hultqvist, Martina. Strategier för digital klagomålshantering : En kvalitativ studie av fem utvalda hotell med höga kundbetyg.

Degree: Tourism Studies, 2017, Södertörn University

As more hotels are established and that competition in turn increases, it becomes increasingly important to offer a good service to attract customers. If… (more)

Subjects/Keywords: Digital Complaint Management; Complaint Management; Word of Mouth; Service Recovery Strategies; Social Network; Tripadvisor; Facebook; Digital klagomålshantering; Klagomålshantering; Ryktesspridning; Service Recovery Strategies; Sociala nätverk; Tripadvisor; Facebook; Natural Sciences; Naturvetenskap

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Hultqvist, M. (2017). Strategier för digital klagomålshantering : En kvalitativ studie av fem utvalda hotell med höga kundbetyg. (Thesis). Södertörn University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-33122

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Hultqvist, Martina. “Strategier för digital klagomålshantering : En kvalitativ studie av fem utvalda hotell med höga kundbetyg.” 2017. Thesis, Södertörn University. Accessed December 10, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-33122.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Hultqvist, Martina. “Strategier för digital klagomålshantering : En kvalitativ studie av fem utvalda hotell med höga kundbetyg.” 2017. Web. 10 Dec 2019.

Vancouver:

Hultqvist M. Strategier för digital klagomålshantering : En kvalitativ studie av fem utvalda hotell med höga kundbetyg. [Internet] [Thesis]. Södertörn University; 2017. [cited 2019 Dec 10]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-33122.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Hultqvist M. Strategier för digital klagomålshantering : En kvalitativ studie av fem utvalda hotell med höga kundbetyg. [Thesis]. Södertörn University; 2017. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-33122

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Universidade Nova

7. Firmino, Cristiana Furtado. Reclamações : a sua importância nas unidades de saúde privadas : um estudo de caso.

Degree: 2011, Universidade Nova

RESUMO - O sector privado da saúde tem registado um forte crescimento em Portugal. Como principais factores apontam-se a crescente preocupação dos indivíduos com a… (more)

Subjects/Keywords: Gestão; Reclamação; Cliente; Instituição Privada de Saúde; Management; Complaint; Customer; Private Health Institution

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Firmino, C. F. (2011). Reclamações : a sua importância nas unidades de saúde privadas : um estudo de caso. (Thesis). Universidade Nova. Retrieved from http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/9303

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Firmino, Cristiana Furtado. “Reclamações : a sua importância nas unidades de saúde privadas : um estudo de caso.” 2011. Thesis, Universidade Nova. Accessed December 10, 2019. http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/9303.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Firmino, Cristiana Furtado. “Reclamações : a sua importância nas unidades de saúde privadas : um estudo de caso.” 2011. Web. 10 Dec 2019.

Vancouver:

Firmino CF. Reclamações : a sua importância nas unidades de saúde privadas : um estudo de caso. [Internet] [Thesis]. Universidade Nova; 2011. [cited 2019 Dec 10]. Available from: http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/9303.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Firmino CF. Reclamações : a sua importância nas unidades de saúde privadas : um estudo de caso. [Thesis]. Universidade Nova; 2011. Available from: http://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/9303

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Brno University of Technology

8. Mayer, Daniel. Jakost v podniku .

Degree: 2011, Brno University of Technology

 Diplomová práce je zaměřena na jakost v podniku KaPO-oděvy s.r.o. Je zde popsána metodika jakosti ve firmě. V analytické části jsem se zaměřil na identifikaci… (more)

Subjects/Keywords: Jakost Podnik Proces Řízení jakosti ISO normy Reklamace Management jakosti; Quality Enterprise Process Quality Control ISO Standards Complaint Quality Management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Mayer, D. (2011). Jakost v podniku . (Thesis). Brno University of Technology. Retrieved from http://hdl.handle.net/11012/18546

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Mayer, Daniel. “Jakost v podniku .” 2011. Thesis, Brno University of Technology. Accessed December 10, 2019. http://hdl.handle.net/11012/18546.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Mayer, Daniel. “Jakost v podniku .” 2011. Web. 10 Dec 2019.

Vancouver:

Mayer D. Jakost v podniku . [Internet] [Thesis]. Brno University of Technology; 2011. [cited 2019 Dec 10]. Available from: http://hdl.handle.net/11012/18546.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mayer D. Jakost v podniku . [Thesis]. Brno University of Technology; 2011. Available from: http://hdl.handle.net/11012/18546

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Punjabi University

9. Tandon, Manvinder Singh. Service quality analysis and complaint redressal system of telecom sector; -.

Degree: Management, 2012, Punjabi University

None

Bibliography p.i-xxi

Advisors/Committee Members: Singla, B B.

Subjects/Keywords: Management; Service quality; telecom sector; Complaint Redresssal

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APA (6th Edition):

Tandon, M. S. (2012). Service quality analysis and complaint redressal system of telecom sector; -. (Thesis). Punjabi University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/13556

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Tandon, Manvinder Singh. “Service quality analysis and complaint redressal system of telecom sector; -.” 2012. Thesis, Punjabi University. Accessed December 10, 2019. http://shodhganga.inflibnet.ac.in/handle/10603/13556.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Tandon, Manvinder Singh. “Service quality analysis and complaint redressal system of telecom sector; -.” 2012. Web. 10 Dec 2019.

Vancouver:

Tandon MS. Service quality analysis and complaint redressal system of telecom sector; -. [Internet] [Thesis]. Punjabi University; 2012. [cited 2019 Dec 10]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/13556.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Tandon MS. Service quality analysis and complaint redressal system of telecom sector; -. [Thesis]. Punjabi University; 2012. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/13556

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Vytautas Magnus University

10. Klovienė, Daiva. Skundų valdymu grįstas kliento lojalumo formavimas.

Degree: Master, Marketing and Administration, 2010, Vytautas Magnus University

Tikslas - ištyrus klientų nuomonę apie įmonių reakciją į skundus, pasiūlyti įmonėms skundų valdymu grįstą klientų lojalumo formavimo modelį. Teorinėje darbo dalyje analizuojami lojalumo teoriniai… (more)

Subjects/Keywords: Skundai; Skundų valdymas; Kliento lojalumas; A complaint; The management of customers’ complaints; The loyalty of the customer

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Klovienė, Daiva. (2010). Skundų valdymu grįstas kliento lojalumo formavimas. (Masters Thesis). Vytautas Magnus University. Retrieved from http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100909_113416-09467 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Chicago Manual of Style (16th Edition):

Klovienė, Daiva. “Skundų valdymu grįstas kliento lojalumo formavimas.” 2010. Masters Thesis, Vytautas Magnus University. Accessed December 10, 2019. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100909_113416-09467 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

MLA Handbook (7th Edition):

Klovienė, Daiva. “Skundų valdymu grįstas kliento lojalumo formavimas.” 2010. Web. 10 Dec 2019.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Vancouver:

Klovienė, Daiva. Skundų valdymu grįstas kliento lojalumo formavimas. [Internet] [Masters thesis]. Vytautas Magnus University; 2010. [cited 2019 Dec 10]. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100909_113416-09467 ;.

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete

Council of Science Editors:

Klovienė, Daiva. Skundų valdymu grįstas kliento lojalumo formavimas. [Masters Thesis]. Vytautas Magnus University; 2010. Available from: http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2010~D_20100909_113416-09467 ;

Note: this citation may be lacking information needed for this citation format:
Author name may be incomplete


Universidade do Rio Grande do Norte

11. Nery, Tânia Regina. Do tratamento das reclamações à gestão da insatisfação: o comportamento de empresas hoteleiras mediante a insatisfação de seus clientes .

Degree: 2007, Universidade do Rio Grande do Norte

 Consumer dissatisfaction, when properly handled, is a significant information source for the manager. Studies in this area allow broadening the understanding of certain customer attitudes… (more)

Subjects/Keywords: Tratamento da Reclamação; Gestão da Reclamação; Gestão da Insatisfação; Hotelaria; Gestão; Complaint Handling; Complaint Management; Dissatisfaction Management; Hotel Sector; Management

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Nery, T. R. (2007). Do tratamento das reclamações à gestão da insatisfação: o comportamento de empresas hoteleiras mediante a insatisfação de seus clientes . (Masters Thesis). Universidade do Rio Grande do Norte. Retrieved from http://repositorio.ufrn.br/handle/123456789/12093

Chicago Manual of Style (16th Edition):

Nery, Tânia Regina. “Do tratamento das reclamações à gestão da insatisfação: o comportamento de empresas hoteleiras mediante a insatisfação de seus clientes .” 2007. Masters Thesis, Universidade do Rio Grande do Norte. Accessed December 10, 2019. http://repositorio.ufrn.br/handle/123456789/12093.

MLA Handbook (7th Edition):

Nery, Tânia Regina. “Do tratamento das reclamações à gestão da insatisfação: o comportamento de empresas hoteleiras mediante a insatisfação de seus clientes .” 2007. Web. 10 Dec 2019.

Vancouver:

Nery TR. Do tratamento das reclamações à gestão da insatisfação: o comportamento de empresas hoteleiras mediante a insatisfação de seus clientes . [Internet] [Masters thesis]. Universidade do Rio Grande do Norte; 2007. [cited 2019 Dec 10]. Available from: http://repositorio.ufrn.br/handle/123456789/12093.

Council of Science Editors:

Nery TR. Do tratamento das reclamações à gestão da insatisfação: o comportamento de empresas hoteleiras mediante a insatisfação de seus clientes . [Masters Thesis]. Universidade do Rio Grande do Norte; 2007. Available from: http://repositorio.ufrn.br/handle/123456789/12093


Technical University of Lisbon

12. Cláudio, Ana Rafaela de Sousa. O novo desafio da gestão de reclamações : as redes sociais.

Degree: 2013, Technical University of Lisbon

Mestrado em Marketing

A gestão de reclamações é um tema de constante importância para as organizações. Esta atividade refere-se à forma como as empresas lidam… (more)

Subjects/Keywords: Gestão de Reclamações; Web 2.0; Redes Sociais; Gestão de Reclamações nas Redes Sociais; Complaints management; Social networks sites; Complaint management on social networks sites

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Cláudio, A. R. d. S. (2013). O novo desafio da gestão de reclamações : as redes sociais. (Thesis). Technical University of Lisbon. Retrieved from https://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/6070

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Cláudio, Ana Rafaela de Sousa. “O novo desafio da gestão de reclamações : as redes sociais.” 2013. Thesis, Technical University of Lisbon. Accessed December 10, 2019. https://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/6070.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Cláudio, Ana Rafaela de Sousa. “O novo desafio da gestão de reclamações : as redes sociais.” 2013. Web. 10 Dec 2019.

Vancouver:

Cláudio ARdS. O novo desafio da gestão de reclamações : as redes sociais. [Internet] [Thesis]. Technical University of Lisbon; 2013. [cited 2019 Dec 10]. Available from: https://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/6070.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Cláudio ARdS. O novo desafio da gestão de reclamações : as redes sociais. [Thesis]. Technical University of Lisbon; 2013. Available from: https://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/6070

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

13. Carvalho, Rita Milheiro Rocha de. Satisfação do consumidor : gestão de reclamações.

Degree: 2014, RCAAP

Este relatório foi construído com o principal objectivo de analisar e avaliar a Satisfação do Consumidor através da Gestão de Reclamações, pela identificação das principais… (more)

Subjects/Keywords: Satisfação; Lealdade; Retenção; Consumidor; Gestão de Reclamações; Recuperação de Serviço; Satisfaction; Loyalty; Retention; Customer; Complaint Management; Service Recovery; Domínio/Área Científica::Ciências Sociais::Economia e Gestão

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Carvalho, R. M. R. d. (2014). Satisfação do consumidor : gestão de reclamações. (Thesis). RCAAP. Retrieved from http://www.rcaap.pt/detail.jsp?id=oai:repositorio.ucp.pt:10400.14/16934

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Carvalho, Rita Milheiro Rocha de. “Satisfação do consumidor : gestão de reclamações.” 2014. Thesis, RCAAP. Accessed December 10, 2019. http://www.rcaap.pt/detail.jsp?id=oai:repositorio.ucp.pt:10400.14/16934.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Carvalho, Rita Milheiro Rocha de. “Satisfação do consumidor : gestão de reclamações.” 2014. Web. 10 Dec 2019.

Vancouver:

Carvalho RMRd. Satisfação do consumidor : gestão de reclamações. [Internet] [Thesis]. RCAAP; 2014. [cited 2019 Dec 10]. Available from: http://www.rcaap.pt/detail.jsp?id=oai:repositorio.ucp.pt:10400.14/16934.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Carvalho RMRd. Satisfação do consumidor : gestão de reclamações. [Thesis]. RCAAP; 2014. Available from: http://www.rcaap.pt/detail.jsp?id=oai:repositorio.ucp.pt:10400.14/16934

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Brno University of Technology

14. Vondruška, Jiří. Návrh na snížení počtu neshod s využitím nástrojů kvality .

Degree: 2014, Brno University of Technology

 Práce je zaměřena na snižování počtu neshod s využitím nástrojů kvality ve společnosti zabývající se barvením a zušlechťováním textilních materiálů. Cílem je návrh systému řízení… (more)

Subjects/Keywords: Jakost; řízení neshod; reklamace; Paretova analýza; Ishikawa diagram; FMEA; nápravná opatření; textilní průmysl.; Quality; nonconformity management; complaint; Pareto analysis; Ishikawa diagram; FMEA; remedial measures; textile industry.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Vondruška, J. (2014). Návrh na snížení počtu neshod s využitím nástrojů kvality . (Thesis). Brno University of Technology. Retrieved from http://hdl.handle.net/11012/31320

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Vondruška, Jiří. “Návrh na snížení počtu neshod s využitím nástrojů kvality .” 2014. Thesis, Brno University of Technology. Accessed December 10, 2019. http://hdl.handle.net/11012/31320.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Vondruška, Jiří. “Návrh na snížení počtu neshod s využitím nástrojů kvality .” 2014. Web. 10 Dec 2019.

Vancouver:

Vondruška J. Návrh na snížení počtu neshod s využitím nástrojů kvality . [Internet] [Thesis]. Brno University of Technology; 2014. [cited 2019 Dec 10]. Available from: http://hdl.handle.net/11012/31320.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Vondruška J. Návrh na snížení počtu neshod s využitím nástrojů kvality . [Thesis]. Brno University of Technology; 2014. Available from: http://hdl.handle.net/11012/31320

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Linköping University

15. Blid, Petter. Vad tillför ett klagomål? : En studie ur ett styrningsperspektiv.

Degree: Management and Economics, 2006, Linköping University

  En rad förändringar i de kommunala verksamheterna kan hänföras till tankarna kring behovet av ett nytt tänkande och åtgärder för modernisering av offentlig verksamhet,… (more)

Subjects/Keywords: Complaint Management; Complaint Handling; Total Quality Management; public organisations; Klagomålshantering; Norrköpings kommun; ekonomisk styrning; offentlig sektor; kommunala verksamheter.; Business and economics; Ekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Blid, P. (2006). Vad tillför ett klagomål? : En studie ur ett styrningsperspektiv. (Thesis). Linköping University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-5928

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Blid, Petter. “Vad tillför ett klagomål? : En studie ur ett styrningsperspektiv.” 2006. Thesis, Linköping University. Accessed December 10, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-5928.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Blid, Petter. “Vad tillför ett klagomål? : En studie ur ett styrningsperspektiv.” 2006. Web. 10 Dec 2019.

Vancouver:

Blid P. Vad tillför ett klagomål? : En studie ur ett styrningsperspektiv. [Internet] [Thesis]. Linköping University; 2006. [cited 2019 Dec 10]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-5928.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Blid P. Vad tillför ett klagomål? : En studie ur ett styrningsperspektiv. [Thesis]. Linköping University; 2006. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-5928

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Brno University of Technology

16. Krčálová, Jana. Řízení jakosti a řízení reklamací ve společnosti .

Degree: 2010, Brno University of Technology

 Diplomová práce se zabývá současným stavem systému řízení jakosti a řízení reklamací. Informace získané provedenou analýzou stavu ve společnosti vedou k navržení možností a metod,… (more)

Subjects/Keywords: Řízení jakosti; jakost; management jakosti; správná distribuční praxe; správná výrobní praxe; závady jakosti; reklamace; zlepšení; spokojenost zákazníků.; Quality control; quality; quality management; good distribution practice; good manufacturing practice; quality complaint; claim; improvement; customer satisfaction.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Krčálová, J. (2010). Řízení jakosti a řízení reklamací ve společnosti . (Thesis). Brno University of Technology. Retrieved from http://hdl.handle.net/11012/4411

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Krčálová, Jana. “Řízení jakosti a řízení reklamací ve společnosti .” 2010. Thesis, Brno University of Technology. Accessed December 10, 2019. http://hdl.handle.net/11012/4411.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Krčálová, Jana. “Řízení jakosti a řízení reklamací ve společnosti .” 2010. Web. 10 Dec 2019.

Vancouver:

Krčálová J. Řízení jakosti a řízení reklamací ve společnosti . [Internet] [Thesis]. Brno University of Technology; 2010. [cited 2019 Dec 10]. Available from: http://hdl.handle.net/11012/4411.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Krčálová J. Řízení jakosti a řízení reklamací ve společnosti . [Thesis]. Brno University of Technology; 2010. Available from: http://hdl.handle.net/11012/4411

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Alberta

17. Vargas Villarroel, Patricia B. A model for the implementation of the ISO 10008 standard in a university course.

Degree: MS, Department of Mechanical Engineering, 2015, University of Alberta

 This study illustrates a model for the implementation of a “Business-To-Consumer Electronic Commerce Transaction (B2C ECT)” system in a university course following the ISO 10008:2013… (more)

Subjects/Keywords: Course website; Electronic commerce; Student satisfaction; Higher education; Blended course; Feedback handling; Code of conduct; ISO 10001; Information security; Integration; Standards; ISO 10004; ISO 10002; Customer satisfaction; ISO 27001; Management system; ISO 10008; Consumer satisfaction; Moodle; Complaint handling

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Vargas Villarroel, P. B. (2015). A model for the implementation of the ISO 10008 standard in a university course. (Masters Thesis). University of Alberta. Retrieved from https://era.library.ualberta.ca/files/cjs956f825

Chicago Manual of Style (16th Edition):

Vargas Villarroel, Patricia B. “A model for the implementation of the ISO 10008 standard in a university course.” 2015. Masters Thesis, University of Alberta. Accessed December 10, 2019. https://era.library.ualberta.ca/files/cjs956f825.

MLA Handbook (7th Edition):

Vargas Villarroel, Patricia B. “A model for the implementation of the ISO 10008 standard in a university course.” 2015. Web. 10 Dec 2019.

Vancouver:

Vargas Villarroel PB. A model for the implementation of the ISO 10008 standard in a university course. [Internet] [Masters thesis]. University of Alberta; 2015. [cited 2019 Dec 10]. Available from: https://era.library.ualberta.ca/files/cjs956f825.

Council of Science Editors:

Vargas Villarroel PB. A model for the implementation of the ISO 10008 standard in a university course. [Masters Thesis]. University of Alberta; 2015. Available from: https://era.library.ualberta.ca/files/cjs956f825


Universidade do Rio Grande do Sul

18. Pereira, Paulo Ricardo Maroso. Direito de reclamação do usuário de serviço público : um instrumento de controle social no atual modelo de administração pública brasileira.

Degree: 2017, Universidade do Rio Grande do Sul

O presente trabalho tem por finalidade verificar a extensão democrática do Direito de Reclamação do Usuário de Serviço Público no atual modelo gerencial da Administração… (more)

Subjects/Keywords: Right of Complaint of the Public Service User; Serviço público; Participation in Public Administration; Administração pública; Participação popular; Popular; Processo administrativo; Social Control of Public Administration; Administrative Process; Controle social; Amendment n. 19/98; Constitutional; Management; Public Administration

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Pereira, P. R. M. (2017). Direito de reclamação do usuário de serviço público : um instrumento de controle social no atual modelo de administração pública brasileira. (Thesis). Universidade do Rio Grande do Sul. Retrieved from http://hdl.handle.net/10183/169479

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Pereira, Paulo Ricardo Maroso. “Direito de reclamação do usuário de serviço público : um instrumento de controle social no atual modelo de administração pública brasileira.” 2017. Thesis, Universidade do Rio Grande do Sul. Accessed December 10, 2019. http://hdl.handle.net/10183/169479.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Pereira, Paulo Ricardo Maroso. “Direito de reclamação do usuário de serviço público : um instrumento de controle social no atual modelo de administração pública brasileira.” 2017. Web. 10 Dec 2019.

Vancouver:

Pereira PRM. Direito de reclamação do usuário de serviço público : um instrumento de controle social no atual modelo de administração pública brasileira. [Internet] [Thesis]. Universidade do Rio Grande do Sul; 2017. [cited 2019 Dec 10]. Available from: http://hdl.handle.net/10183/169479.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Pereira PRM. Direito de reclamação do usuário de serviço público : um instrumento de controle social no atual modelo de administração pública brasileira. [Thesis]. Universidade do Rio Grande do Sul; 2017. Available from: http://hdl.handle.net/10183/169479

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

19. Giry, Benoit. La valeur des réclamations et la réaction économique. Sociologie et histoire d'un phénomène gestionnaire : The value of complaints and the economic reaction. Sociology and history of a managerial phenomenon.

Degree: Docteur es, Sociologie, 2016, Bordeaux

Pourquoi et comment les grandes entreprises traitent-elles les réclamations de leur clientèle ? Quels effets ce traitement a-t-il sur les régulations internes des firmes ?… (more)

Subjects/Keywords: Hirschman (Albert O.); Réclamations; Relation-client; Sociologie de la gestion; Sociologie du travail; Sociologie des organisations; Hirschman (Albert O.); Complaint-handling; Customer relationship; Sociology of management; Sociology of work; Sociology of organizations

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Giry, B. (2016). La valeur des réclamations et la réaction économique. Sociologie et histoire d'un phénomène gestionnaire : The value of complaints and the economic reaction. Sociology and history of a managerial phenomenon. (Doctoral Dissertation). Bordeaux. Retrieved from http://www.theses.fr/2016BORD0309

Chicago Manual of Style (16th Edition):

Giry, Benoit. “La valeur des réclamations et la réaction économique. Sociologie et histoire d'un phénomène gestionnaire : The value of complaints and the economic reaction. Sociology and history of a managerial phenomenon.” 2016. Doctoral Dissertation, Bordeaux. Accessed December 10, 2019. http://www.theses.fr/2016BORD0309.

MLA Handbook (7th Edition):

Giry, Benoit. “La valeur des réclamations et la réaction économique. Sociologie et histoire d'un phénomène gestionnaire : The value of complaints and the economic reaction. Sociology and history of a managerial phenomenon.” 2016. Web. 10 Dec 2019.

Vancouver:

Giry B. La valeur des réclamations et la réaction économique. Sociologie et histoire d'un phénomène gestionnaire : The value of complaints and the economic reaction. Sociology and history of a managerial phenomenon. [Internet] [Doctoral dissertation]. Bordeaux; 2016. [cited 2019 Dec 10]. Available from: http://www.theses.fr/2016BORD0309.

Council of Science Editors:

Giry B. La valeur des réclamations et la réaction économique. Sociologie et histoire d'un phénomène gestionnaire : The value of complaints and the economic reaction. Sociology and history of a managerial phenomenon. [Doctoral Dissertation]. Bordeaux; 2016. Available from: http://www.theses.fr/2016BORD0309

20. Fransson, Sara; Lahdeaho, Karolina. Customer Loyalty: A case study of a local bank in Sweden.

Degree: Jönköping International Business School, 2011, Jönköping University

Background: The financial services industry is a highly competitive and fragmented market. Firms are realizing the need and advantage of retaining customers rather than only… (more)

Subjects/Keywords: Customer loyalty; Relationship marketing; Complaint management; Service quality; Kundlojalitet; Relationsmarknadsföring; klagomålshantering; servicekvalitet; Business Administration; Företagsekonomi

complaint management by Fornell and Wernerfelt (1987). They argue that the common… …x28;Fornell & Wernerfelt, 1987). Figure 3 The effects of Complaint Management (… …Relationship Management is the relationship between the customer and the company turned into a useful… …option explains how customers express their dissatisfaction to the management, or to anyone… …willing to listen about the decrease in quality. Management is forced by this to search for the… 

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Fransson, Sara; Lahdeaho, K. (2011). Customer Loyalty: A case study of a local bank in Sweden. (Thesis). Jönköping University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-16177

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Fransson, Sara; Lahdeaho, Karolina. “Customer Loyalty: A case study of a local bank in Sweden.” 2011. Thesis, Jönköping University. Accessed December 10, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-16177.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Fransson, Sara; Lahdeaho, Karolina. “Customer Loyalty: A case study of a local bank in Sweden.” 2011. Web. 10 Dec 2019.

Vancouver:

Fransson, Sara; Lahdeaho K. Customer Loyalty: A case study of a local bank in Sweden. [Internet] [Thesis]. Jönköping University; 2011. [cited 2019 Dec 10]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-16177.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Fransson, Sara; Lahdeaho K. Customer Loyalty: A case study of a local bank in Sweden. [Thesis]. Jönköping University; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-16177

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Luleå University of Technology

21. Holmquist, Daniel. Cost-reduction of complaints regarding distribution : a case study at Iggesund Paperboard.

Degree: 2006, Luleå University of Technology

This report is the result of the course IET101, master thesis on the MSc programme in Industrial Management and Engineering performed at the Department… (more)

Subjects/Keywords: Social Behaviour Law; logistik; reklamationer; transportskador; distribution; distributionsskador; logistics; complaints; complaint; management; kundservice; customer service; Samhälls-; beteendevetenskap; juridik

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Holmquist, D. (2006). Cost-reduction of complaints regarding distribution : a case study at Iggesund Paperboard. (Thesis). Luleå University of Technology. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-51981

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Holmquist, Daniel. “Cost-reduction of complaints regarding distribution : a case study at Iggesund Paperboard.” 2006. Thesis, Luleå University of Technology. Accessed December 10, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-51981.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Holmquist, Daniel. “Cost-reduction of complaints regarding distribution : a case study at Iggesund Paperboard.” 2006. Web. 10 Dec 2019.

Vancouver:

Holmquist D. Cost-reduction of complaints regarding distribution : a case study at Iggesund Paperboard. [Internet] [Thesis]. Luleå University of Technology; 2006. [cited 2019 Dec 10]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-51981.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Holmquist D. Cost-reduction of complaints regarding distribution : a case study at Iggesund Paperboard. [Thesis]. Luleå University of Technology; 2006. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-51981

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Pontifical Catholic University of Rio de Janeiro

22. CARLOS EDUARDO SOARES PELLON. [en] DISSATISFACTION WITH HEALTH MANAGEMENT SERVICES IN A PRIVATE HEALTH CARE PROVIDER.

Degree: 2015, Pontifical Catholic University of Rio de Janeiro

[pt] A presente dissertação busca colaborar para o estudo da insatisfação de consumo, principalmente para áreas de saúde suplementar e mercados regulados por órgão governamental,… (more)

Subjects/Keywords: [pt] SAUDE SUPLEMENTAR; [en] SUPPLEMENTARY HEALTH; [pt] INSATISFACAO DE CONSUMO; [en] CONSUMER DISSATISFACTION; [pt] COMPORTAMENTO DE RECLAMACAO DO CONSUMIDOR; [en] CONSUMER COMPLAINT BEHAVIOR; [pt] GERENCIAMENTO DE ACOES DE SAUDE; [en] HEALTH MANAGEMENT ACTIONS

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APA (6th Edition):

PELLON, C. E. S. (2015). [en] DISSATISFACTION WITH HEALTH MANAGEMENT SERVICES IN A PRIVATE HEALTH CARE PROVIDER. (Thesis). Pontifical Catholic University of Rio de Janeiro. Retrieved from http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=25366

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

PELLON, CARLOS EDUARDO SOARES. “[en] DISSATISFACTION WITH HEALTH MANAGEMENT SERVICES IN A PRIVATE HEALTH CARE PROVIDER.” 2015. Thesis, Pontifical Catholic University of Rio de Janeiro. Accessed December 10, 2019. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=25366.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

PELLON, CARLOS EDUARDO SOARES. “[en] DISSATISFACTION WITH HEALTH MANAGEMENT SERVICES IN A PRIVATE HEALTH CARE PROVIDER.” 2015. Web. 10 Dec 2019.

Vancouver:

PELLON CES. [en] DISSATISFACTION WITH HEALTH MANAGEMENT SERVICES IN A PRIVATE HEALTH CARE PROVIDER. [Internet] [Thesis]. Pontifical Catholic University of Rio de Janeiro; 2015. [cited 2019 Dec 10]. Available from: http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=25366.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

PELLON CES. [en] DISSATISFACTION WITH HEALTH MANAGEMENT SERVICES IN A PRIVATE HEALTH CARE PROVIDER. [Thesis]. Pontifical Catholic University of Rio de Janeiro; 2015. Available from: http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=25366

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

23. Custódio, Andreia Sofia Quina. A gestão de conflitos com os stakeholders.

Degree: 2013, Universidade Fernando Pessoa

Dissertação apresentada à Universidade Fernando Pessoa como parte dos requisitos para obtenção do grau de Mestre em Ciências da Comunicação, ramo de Relações Públicas

A… (more)

Subjects/Keywords: Relações públicas; Gestão de conflitos; Estratégias de recuperação dos stakeholders; Satisfação dos stakeholders; Gestão de reclamações; Public relations; Management of conflict; Strategies for the recovery of stakeholders; Stakeholder’s satisfaction; Management of complaint; Relations publiques; Gestion des conflits; Stratégies de récupération des stakeholders; Satisfaction des stakeholders; Gestion des réclamations

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Custódio, A. S. Q. (2013). A gestão de conflitos com os stakeholders. (Thesis). Universidade Fernando Pessoa. Retrieved from http://www.rcaap.pt/detail.jsp?id=oai:bdigital.ufp.pt:10284/3689

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Custódio, Andreia Sofia Quina. “A gestão de conflitos com os stakeholders.” 2013. Thesis, Universidade Fernando Pessoa. Accessed December 10, 2019. http://www.rcaap.pt/detail.jsp?id=oai:bdigital.ufp.pt:10284/3689.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Custódio, Andreia Sofia Quina. “A gestão de conflitos com os stakeholders.” 2013. Web. 10 Dec 2019.

Vancouver:

Custódio ASQ. A gestão de conflitos com os stakeholders. [Internet] [Thesis]. Universidade Fernando Pessoa; 2013. [cited 2019 Dec 10]. Available from: http://www.rcaap.pt/detail.jsp?id=oai:bdigital.ufp.pt:10284/3689.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Custódio ASQ. A gestão de conflitos com os stakeholders. [Thesis]. Universidade Fernando Pessoa; 2013. Available from: http://www.rcaap.pt/detail.jsp?id=oai:bdigital.ufp.pt:10284/3689

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

24. Halkonen, Vuokko. Yksityismetsätalouden edistämisorganisaatioiden kaksoisrooli.

Degree: Department of Forest Sciences; Helsingfors universitet, Agrikultur- och forstvetenskapliga fakulteten, Institutionen för skogsvetenskaper, 2013, University of Helsinki

Tutkielman tavoitteena on selvittää, mitä kantelu Euroopan komissiolle sääntöjenvastaisista valtiontuista metsäorganisaatioille kertoo yksityismetsätalouden organisaatiojärjestelmästä suomalaisessa metsätaloudessa. Yksityismetsätalouden edistämisorganisaatioilla tarkoitetaan metsäkeskuksia ja metsänhoitoyhdistyksiä. Kantelussa näiden organisaatioiden… (more)

Subjects/Keywords: metsäorganisaatiot; kantelu; valtiontuki; kilpailu; metsäpalvelumarkkinat; forestry organisations; complaint; state aid; competition; forest management services; Skogsekonomi och marknadsföring (skoglig miljö- och naturresursekonomi); Forest Economics and Marketing (Forest Resource and Environmental Economics); Metsäekonomia ja markkinointi (metsien luonnonvara- ja ympäristötaloustiede); metsäorganisaatiot; kantelu; valtiontuki; kilpailu; metsäpalvelumarkkinat; forestry organisations; complaint; state aid; competition; forest management services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Halkonen, V. (2013). Yksityismetsätalouden edistämisorganisaatioiden kaksoisrooli. (Masters Thesis). University of Helsinki. Retrieved from http://hdl.handle.net/10138/42329

Chicago Manual of Style (16th Edition):

Halkonen, Vuokko. “Yksityismetsätalouden edistämisorganisaatioiden kaksoisrooli.” 2013. Masters Thesis, University of Helsinki. Accessed December 10, 2019. http://hdl.handle.net/10138/42329.

MLA Handbook (7th Edition):

Halkonen, Vuokko. “Yksityismetsätalouden edistämisorganisaatioiden kaksoisrooli.” 2013. Web. 10 Dec 2019.

Vancouver:

Halkonen V. Yksityismetsätalouden edistämisorganisaatioiden kaksoisrooli. [Internet] [Masters thesis]. University of Helsinki; 2013. [cited 2019 Dec 10]. Available from: http://hdl.handle.net/10138/42329.

Council of Science Editors:

Halkonen V. Yksityismetsätalouden edistämisorganisaatioiden kaksoisrooli. [Masters Thesis]. University of Helsinki; 2013. Available from: http://hdl.handle.net/10138/42329

.