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New Jersey Institute of Technology

1. Gomez, Elizabeth Avery. Mobile information communication technology for crisis management : understanding user behavior, response and training.

Degree: PhD, Information Systems, 2007, New Jersey Institute of Technology

SMS text-messaging is an interoperable communication vehicle known to be dependable for mass media alert notifications in crisis management. SMS text-messaging also offers potential as one viable two-way communication alternative for field responders in crisis response. Both continuously changing mobile information communication technologies and the importance of precise information exchange constitute a need for communication protocol training and practice. This study introduces a technology-mediated training technique based on speech act and communicative action theories. These theories are used to inform the design of a baseline measure for task performance improvement and to suggest a model to predict communication readiness. Because this research bridges two fields - information systems and communication - it provides a model for full construct-representation of text-based interaction in a technology-mediated environment. The proposed model is validated through a web-based training application with 50 participants who have different crisis response backgrounds, including emergency management practitioners, first responders, public safety volunteers, community volunteers, community citizens, and students over the age of 18. Each group encompasses diverse technological skill and usage levels. The web-based training application developed in the present study features plain language training so that a clear understanding of user behavior, response, and training would emerge. The training and crisis scenario are rendered through multimedia recordings and designed to measure task response, based on the 160 character per SMS text-message exchange limit. The mixed-methods design begins with a crisis scenario, followed by pre-training measures, three repeated training measures, and concludes with post-training measures. A total of six tasks are introduced (3 pre-training and 3 post-training) in which each participant interfaces with the web-based training application through a high-speed Internet connection. Task response level results show promise for this exploratory research and contribute to a new discourse mode that extends to mobile technology penetration. Future research will focus on refinement of the model's task performance measures and will seek to introduce additional situation-based scenarios and mixed-modes of communication. During this next research phase, the objective is to incorporate the model into mobile device usage and operationalize the model in authentic crisis management contexts. If successful in extended field simulation, the model may have the potential to ensure effective mobile information communication within the context of crisis. Advisors/Committee Members: Norbert Elliot, Murray Turoff, Jerry Fjermestad.

Subjects/Keywords: Public health; Writing assessment; Emergency Response; SMS text-messaging; Community responders; Information communication technology; Databases and Information Systems; Management Information Systems

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APA (6th Edition):

Gomez, E. A. (2007). Mobile information communication technology for crisis management : understanding user behavior, response and training. (Doctoral Dissertation). New Jersey Institute of Technology. Retrieved from https://digitalcommons.njit.edu/dissertations/828

Chicago Manual of Style (16th Edition):

Gomez, Elizabeth Avery. “Mobile information communication technology for crisis management : understanding user behavior, response and training.” 2007. Doctoral Dissertation, New Jersey Institute of Technology. Accessed January 18, 2021. https://digitalcommons.njit.edu/dissertations/828.

MLA Handbook (7th Edition):

Gomez, Elizabeth Avery. “Mobile information communication technology for crisis management : understanding user behavior, response and training.” 2007. Web. 18 Jan 2021.

Vancouver:

Gomez EA. Mobile information communication technology for crisis management : understanding user behavior, response and training. [Internet] [Doctoral dissertation]. New Jersey Institute of Technology; 2007. [cited 2021 Jan 18]. Available from: https://digitalcommons.njit.edu/dissertations/828.

Council of Science Editors:

Gomez EA. Mobile information communication technology for crisis management : understanding user behavior, response and training. [Doctoral Dissertation]. New Jersey Institute of Technology; 2007. Available from: https://digitalcommons.njit.edu/dissertations/828

2. Beeman, Krystin M. Facilitating Effective Communication Between First Responders and Older Adults During Fall Incidents: An Educational Intervention.

Degree: MSin Occupational Therapy, Occupational Therapy, 2016, Dominican University of California

PURPOSE. The purpose of this project was to provide first responders with communication strategies for older adults that may help when responding to fall- related calls. General information was also provided to First Responders on working with older adults with a focus on the aging process, fall risk factors, and communications strategies. METHODS. A series of educational sessions to first responders at a local fire district were developed and presented by occupational therapy students. Materials were developed by presenters from evidence-based resources and tailored to the target population. Each presentation focused on statistics about older adults, the aging process, fall risk factors, and effective communication strategies for older adults. Each two hour presentation consisted of a lecture, role play, and a discussion period. RESULTS. Evaluations were completed by participants upon the conclusion of each educational presentation. Evaluations included rating the quality and information provided, and whether participants recommend this training to other first responders. The average rating was 92-98% which indicated participants strongly agree and the training was useful and would recommend it to other first responders. CONCLUSION. As the older adult population increases, more individuals wish to “age in place”, leading to an increased number of falls among older adults, and requiring emergency care from first responders. Information and communication strategies provided through educational presentations to first responders may help facilitate effective communication during an emergency call with an older adult and also prevent future falls. Collaboration with first responders can help occupational therapists develop new role regarding fall prevention and communication with older adults. Advisors/Committee Members: Ruth Ramsey, EdD, OTR/L, Shad St. Louis, MS, OTR/L.

Subjects/Keywords: Occupational therapy; first responders; communication; community health; fire department; Community Health; Community Health and Preventive Medicine; Critical Care; Epidemiology; Family, Life Course, and Society; Health Communication; International and Intercultural Communication; Medical Education; Occupational Therapy; Other Communication; Other Mental and Social Health; Psychiatric and Mental Health; Psychiatry; Public Health Education and Promotion

…and Josephson, 2002). First responders such as police officers, firefighters and rescue… …lifesaving 2 techniques. First responders are often the first individuals to come in contact with… …to reach individuals in trouble, first responders must be able to accurately communicate… …Schneider, 2011). Communication between first responders and the person who has fallen is… …Therefore, a collaboration between first responders and occupational therapists or occupational… 

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Beeman, K. M. (2016). Facilitating Effective Communication Between First Responders and Older Adults During Fall Incidents: An Educational Intervention. (Masters Thesis). Dominican University of California. Retrieved from https://scholar.dominican.edu/masters-theses/206

Chicago Manual of Style (16th Edition):

Beeman, Krystin M. “Facilitating Effective Communication Between First Responders and Older Adults During Fall Incidents: An Educational Intervention.” 2016. Masters Thesis, Dominican University of California. Accessed January 18, 2021. https://scholar.dominican.edu/masters-theses/206.

MLA Handbook (7th Edition):

Beeman, Krystin M. “Facilitating Effective Communication Between First Responders and Older Adults During Fall Incidents: An Educational Intervention.” 2016. Web. 18 Jan 2021.

Vancouver:

Beeman KM. Facilitating Effective Communication Between First Responders and Older Adults During Fall Incidents: An Educational Intervention. [Internet] [Masters thesis]. Dominican University of California; 2016. [cited 2021 Jan 18]. Available from: https://scholar.dominican.edu/masters-theses/206.

Council of Science Editors:

Beeman KM. Facilitating Effective Communication Between First Responders and Older Adults During Fall Incidents: An Educational Intervention. [Masters Thesis]. Dominican University of California; 2016. Available from: https://scholar.dominican.edu/masters-theses/206

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