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You searched for subject:(CRM). Showing records 1 – 30 of 683 total matches.

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1. Rantakangas, Enni. Asiakkuuksien hallinnan kehittäminen myynnin näkökulmasta .

Degree: 2017, Theseus

 Tämän opinnäytetyön tarkoitus on PK-yrityksen asiakkuuksien hallinnan kehittäminen myynnin näkökulmasta. Opinnäytetyö käsittelee valitun yrityksen asiakkuuksien hallinnan nykytilannetta, sekä antaa ohjeita kuinka asiakkuuksien hallintaa voidaan yrityksessä… (more)

Subjects/Keywords: CRM

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Rantakangas, E. (2017). Asiakkuuksien hallinnan kehittäminen myynnin näkökulmasta . (Thesis). Theseus. Retrieved from http://www.theseus.fi/handle/10024/129565

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Rantakangas, Enni. “Asiakkuuksien hallinnan kehittäminen myynnin näkökulmasta .” 2017. Thesis, Theseus. Accessed May 20, 2019. http://www.theseus.fi/handle/10024/129565.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Rantakangas, Enni. “Asiakkuuksien hallinnan kehittäminen myynnin näkökulmasta .” 2017. Web. 20 May 2019.

Vancouver:

Rantakangas E. Asiakkuuksien hallinnan kehittäminen myynnin näkökulmasta . [Internet] [Thesis]. Theseus; 2017. [cited 2019 May 20]. Available from: http://www.theseus.fi/handle/10024/129565.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Rantakangas E. Asiakkuuksien hallinnan kehittäminen myynnin näkökulmasta . [Thesis]. Theseus; 2017. Available from: http://www.theseus.fi/handle/10024/129565

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

2. Duray, Minna. Menesty asiakkuuksien hallinnassa : Case Porkka Finland Oy .

Degree: 2017, Theseus

 Tämä opinnäytetyö käsittelee keinoja menestyä asiakkuuksien hallinnan kehittämisessä. Työn tavoitteena on tuottaa uusia näkökulmia toimeksiantajaorganisaatio Porkka Finland Oy:lle. Opinnäytetyön rinnalla Porkka rakensi uutta sähköistä CRM-järjestelmää… (more)

Subjects/Keywords: CRM

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APA (6th Edition):

Duray, M. (2017). Menesty asiakkuuksien hallinnassa : Case Porkka Finland Oy . (Thesis). Theseus. Retrieved from http://www.theseus.fi/handle/10024/125304

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Duray, Minna. “Menesty asiakkuuksien hallinnassa : Case Porkka Finland Oy .” 2017. Thesis, Theseus. Accessed May 20, 2019. http://www.theseus.fi/handle/10024/125304.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Duray, Minna. “Menesty asiakkuuksien hallinnassa : Case Porkka Finland Oy .” 2017. Web. 20 May 2019.

Vancouver:

Duray M. Menesty asiakkuuksien hallinnassa : Case Porkka Finland Oy . [Internet] [Thesis]. Theseus; 2017. [cited 2019 May 20]. Available from: http://www.theseus.fi/handle/10024/125304.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Duray M. Menesty asiakkuuksien hallinnassa : Case Porkka Finland Oy . [Thesis]. Theseus; 2017. Available from: http://www.theseus.fi/handle/10024/125304

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

3. Einola, Kristiina. CRM-järjestelmän käyttöönoton onnistumiseen vaikuttavat tekijät .

Degree: 2015, Theseus

 Viime vuosina moni yritys on investoinut CRM-järjestelmään, mutta vain harvassa organisaatiossa on onnistunut uuden järjestelmän käyttöönotto ja uuteen järjestelmään liittyvien toimintatapojen muuttaminen. Tässä kehittämistyössä tarkasteltiin… (more)

Subjects/Keywords: CRM

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APA (6th Edition):

Einola, K. (2015). CRM-järjestelmän käyttöönoton onnistumiseen vaikuttavat tekijät . (Thesis). Theseus. Retrieved from http://www.theseus.fi/handle/10024/90469

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Einola, Kristiina. “CRM-järjestelmän käyttöönoton onnistumiseen vaikuttavat tekijät .” 2015. Thesis, Theseus. Accessed May 20, 2019. http://www.theseus.fi/handle/10024/90469.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Einola, Kristiina. “CRM-järjestelmän käyttöönoton onnistumiseen vaikuttavat tekijät .” 2015. Web. 20 May 2019.

Vancouver:

Einola K. CRM-järjestelmän käyttöönoton onnistumiseen vaikuttavat tekijät . [Internet] [Thesis]. Theseus; 2015. [cited 2019 May 20]. Available from: http://www.theseus.fi/handle/10024/90469.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Einola K. CRM-järjestelmän käyttöönoton onnistumiseen vaikuttavat tekijät . [Thesis]. Theseus; 2015. Available from: http://www.theseus.fi/handle/10024/90469

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

4. Hirsmäki, Milja. CRM:n hyödyt kirjanpitäjän työssä : Case: Future Taloushallinto Oy .

Degree: 2011, Theseus

 Tein opinnäytetyön toimeksiantona työnantajalleni Future Taloushallinto Oy:lle. Yrityksellä on suunnitelmissa ottaa käyttöön Netvisor CRM, joka toimii jo käytössä olevan Netvisor kirjanpito-ohjelman ohella. Opinnäytetyön tavoitteena oli… (more)

Subjects/Keywords: CRM

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APA (6th Edition):

Hirsmäki, M. (2011). CRM:n hyödyt kirjanpitäjän työssä : Case: Future Taloushallinto Oy . (Thesis). Theseus. Retrieved from http://www.theseus.fi/handle/10024/36702

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Hirsmäki, Milja. “CRM:n hyödyt kirjanpitäjän työssä : Case: Future Taloushallinto Oy .” 2011. Thesis, Theseus. Accessed May 20, 2019. http://www.theseus.fi/handle/10024/36702.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Hirsmäki, Milja. “CRM:n hyödyt kirjanpitäjän työssä : Case: Future Taloushallinto Oy .” 2011. Web. 20 May 2019.

Vancouver:

Hirsmäki M. CRM:n hyödyt kirjanpitäjän työssä : Case: Future Taloushallinto Oy . [Internet] [Thesis]. Theseus; 2011. [cited 2019 May 20]. Available from: http://www.theseus.fi/handle/10024/36702.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Hirsmäki M. CRM:n hyödyt kirjanpitäjän työssä : Case: Future Taloushallinto Oy . [Thesis]. Theseus; 2011. Available from: http://www.theseus.fi/handle/10024/36702

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

5. Li, Chiamin. CRM and the use of internet in Electric & Machinery industry-TECO.

Degree: Technology and Built Environment, 2010, University of Gävle

  Everyone already knows what the customer relationship management is and it has been improved and managed by the internet, called electronic customer relationship management.… (more)

Subjects/Keywords: CRM

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APA (6th Edition):

Li, C. (2010). CRM and the use of internet in Electric & Machinery industry-TECO. (Thesis). University of Gävle. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-6356

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Li, Chiamin. “CRM and the use of internet in Electric & Machinery industry-TECO.” 2010. Thesis, University of Gävle. Accessed May 20, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-6356.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Li, Chiamin. “CRM and the use of internet in Electric & Machinery industry-TECO.” 2010. Web. 20 May 2019.

Vancouver:

Li C. CRM and the use of internet in Electric & Machinery industry-TECO. [Internet] [Thesis]. University of Gävle; 2010. [cited 2019 May 20]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-6356.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Li C. CRM and the use of internet in Electric & Machinery industry-TECO. [Thesis]. University of Gävle; 2010. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-6356

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

6. Rönn, Magnus. Customer Relationship Management : En studie om hur företag arbetar med CRM och orsaker till misslyckade implementeringsförsök.

Degree: Business Studies, 2012, Södertörn University

In relation to the paradigm shift that took place between the marketing mix and relationship marketing, and the emergence of information technology in the… (more)

Subjects/Keywords: CRM

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Rönn, M. (2012). Customer Relationship Management : En studie om hur företag arbetar med CRM och orsaker till misslyckade implementeringsförsök. (Thesis). Södertörn University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-16570

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Rönn, Magnus. “Customer Relationship Management : En studie om hur företag arbetar med CRM och orsaker till misslyckade implementeringsförsök.” 2012. Thesis, Södertörn University. Accessed May 20, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-16570.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Rönn, Magnus. “Customer Relationship Management : En studie om hur företag arbetar med CRM och orsaker till misslyckade implementeringsförsök.” 2012. Web. 20 May 2019.

Vancouver:

Rönn M. Customer Relationship Management : En studie om hur företag arbetar med CRM och orsaker till misslyckade implementeringsförsök. [Internet] [Thesis]. Södertörn University; 2012. [cited 2019 May 20]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-16570.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Rönn M. Customer Relationship Management : En studie om hur företag arbetar med CRM och orsaker till misslyckade implementeringsförsök. [Thesis]. Södertörn University; 2012. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-16570

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

7. Ersholt, Isak. CRM inom svensk IT-industri : En kvantitativ studie om kritiska faktorer vid implementering av CRM.

Degree: Business Administration, 2015, Umeå University

CRM, eller Customer Relationship Management är ett väletablerat begrepp bland företag och akademiker. Intressant är dock att implementeringen av CRM karakteriseras av en hög… (more)

Subjects/Keywords: CRM

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Ersholt, I. (2015). CRM inom svensk IT-industri : En kvantitativ studie om kritiska faktorer vid implementering av CRM. (Thesis). Umeå University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-105587

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ersholt, Isak. “CRM inom svensk IT-industri : En kvantitativ studie om kritiska faktorer vid implementering av CRM.” 2015. Thesis, Umeå University. Accessed May 20, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-105587.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ersholt, Isak. “CRM inom svensk IT-industri : En kvantitativ studie om kritiska faktorer vid implementering av CRM.” 2015. Web. 20 May 2019.

Vancouver:

Ersholt I. CRM inom svensk IT-industri : En kvantitativ studie om kritiska faktorer vid implementering av CRM. [Internet] [Thesis]. Umeå University; 2015. [cited 2019 May 20]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-105587.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ersholt I. CRM inom svensk IT-industri : En kvantitativ studie om kritiska faktorer vid implementering av CRM. [Thesis]. Umeå University; 2015. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-105587

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

8. Carlsson, Dan. Betydelsen av CRM-system i utvecklingen av kundrelationer.

Degree: Sustainable Development of Society and Technology, 2009, Mälardalen University

  Date of seminar: 2009-05-28 Course: Mälardalens Högskola, EIK021, Bachelor thesis in Business and Information Systems, 15hp   Authors: Dan Carlsson and Erik Jones, Västerås Title:… (more)

Subjects/Keywords: Kundrelationer; Relationsmarknadsföring; CRM; CRM-system

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APA (6th Edition):

Carlsson, D. (2009). Betydelsen av CRM-system i utvecklingen av kundrelationer. (Thesis). Mälardalen University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-6043

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Carlsson, Dan. “Betydelsen av CRM-system i utvecklingen av kundrelationer.” 2009. Thesis, Mälardalen University. Accessed May 20, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-6043.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Carlsson, Dan. “Betydelsen av CRM-system i utvecklingen av kundrelationer.” 2009. Web. 20 May 2019.

Vancouver:

Carlsson D. Betydelsen av CRM-system i utvecklingen av kundrelationer. [Internet] [Thesis]. Mälardalen University; 2009. [cited 2019 May 20]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-6043.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Carlsson D. Betydelsen av CRM-system i utvecklingen av kundrelationer. [Thesis]. Mälardalen University; 2009. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-6043

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


KTH

9. Sandström, Mattias. Vilka faktorer påverkar framgången i CRM-satsningar.

Degree: Industrial Economics and Management, 2015, KTH

This study is intended to identify which factors that influence the success of initiatives in Customer Relationship Management, usually abbreviated as CRM. In the… (more)

Subjects/Keywords: CRM; CRM Return on Investment; yield CRM; CRM success factors; CRM; CRM Return on Investment; Avkastning CRM; CRM faktorer

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Sandström, M. (2015). Vilka faktorer påverkar framgången i CRM-satsningar. (Thesis). KTH. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-168835

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Sandström, Mattias. “Vilka faktorer påverkar framgången i CRM-satsningar.” 2015. Thesis, KTH. Accessed May 20, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-168835.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Sandström, Mattias. “Vilka faktorer påverkar framgången i CRM-satsningar.” 2015. Web. 20 May 2019.

Vancouver:

Sandström M. Vilka faktorer påverkar framgången i CRM-satsningar. [Internet] [Thesis]. KTH; 2015. [cited 2019 May 20]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-168835.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Sandström M. Vilka faktorer påverkar framgången i CRM-satsningar. [Thesis]. KTH; 2015. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-168835

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

10. Lešnik Potočnik, Suzana. IMPLEMENTACIJA IN UPORABA INFORMACIJSKE REŠITVE CRM NA PRIMERU ZALOŽNIŠKEGA PODJETJA.

Degree: 2013, Univerza v Mariboru

Zaradi hitrih sprememb v podjetniškem poslovnem okolju in vse ostrejše konkurence znotraj posameznih panog predstavlja prilagodljivost, inovativnost in usmerjenost na stranke ključno konkurenčno prednost podjetja.… (more)

Subjects/Keywords: CRM; odjemalci; čelni in zaledni CRM sistemi; analitični CRM; operativni CRM; organizacijski CRM; modeli CRM; gradniki CRM; CRM vizija; CRM strategija; CRM procesi; CRM informacije; CRM tehnologija; CRM metrike; cilji CRM; implementacija CRM; založništvo; e-založništvo; Založba Obzorja; CRM; customers; front and back office CRM systems; analytical CRM; operational CRM; organizational CRM; CRM models; blocks of CRM; CRM vision; CRM strategy; CRM processes; CRM information; CRM technology; CRM metrics; CRM targets; CRM implementation; publishing; e-publishing; Založba Obzorja; info:eu-repo/classification/udc/659.2

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Lešnik Potočnik, S. (2013). IMPLEMENTACIJA IN UPORABA INFORMACIJSKE REŠITVE CRM NA PRIMERU ZALOŽNIŠKEGA PODJETJA. (Masters Thesis). Univerza v Mariboru. Retrieved from https://dk.um.si/IzpisGradiva.php?id=39370 ; https://dk.um.si/Dokument.php?id=53331&dn= ; https://plus.si.cobiss.net/opac7/bib/11351068?lang=sl

Chicago Manual of Style (16th Edition):

Lešnik Potočnik, Suzana. “IMPLEMENTACIJA IN UPORABA INFORMACIJSKE REŠITVE CRM NA PRIMERU ZALOŽNIŠKEGA PODJETJA.” 2013. Masters Thesis, Univerza v Mariboru. Accessed May 20, 2019. https://dk.um.si/IzpisGradiva.php?id=39370 ; https://dk.um.si/Dokument.php?id=53331&dn= ; https://plus.si.cobiss.net/opac7/bib/11351068?lang=sl.

MLA Handbook (7th Edition):

Lešnik Potočnik, Suzana. “IMPLEMENTACIJA IN UPORABA INFORMACIJSKE REŠITVE CRM NA PRIMERU ZALOŽNIŠKEGA PODJETJA.” 2013. Web. 20 May 2019.

Vancouver:

Lešnik Potočnik S. IMPLEMENTACIJA IN UPORABA INFORMACIJSKE REŠITVE CRM NA PRIMERU ZALOŽNIŠKEGA PODJETJA. [Internet] [Masters thesis]. Univerza v Mariboru; 2013. [cited 2019 May 20]. Available from: https://dk.um.si/IzpisGradiva.php?id=39370 ; https://dk.um.si/Dokument.php?id=53331&dn= ; https://plus.si.cobiss.net/opac7/bib/11351068?lang=sl.

Council of Science Editors:

Lešnik Potočnik S. IMPLEMENTACIJA IN UPORABA INFORMACIJSKE REŠITVE CRM NA PRIMERU ZALOŽNIŠKEGA PODJETJA. [Masters Thesis]. Univerza v Mariboru; 2013. Available from: https://dk.um.si/IzpisGradiva.php?id=39370 ; https://dk.um.si/Dokument.php?id=53331&dn= ; https://plus.si.cobiss.net/opac7/bib/11351068?lang=sl


Université de Grenoble

11. Nakhoul, Imad. Business Value of the CRM Approach : the Case of 5 Stars Hotels in Lebanon : Business Value de l'approche CRM : le cas des hôtels 5 étoiles au Liban : résumé substantiel en français en page 300.

Degree: Docteur es, Sciences de gestion, 2011, Université de Grenoble

Business Value of the CRM Approach – the Case of 5 Stars Hotels in Lebanon (Business Value de l'approche CRM – le cas des hôtels… (more)

Subjects/Keywords: Approche CRM; Business Value; Activité CRM; Facteurs Technologiques CRM; Facteurs d’Orientation CRM; Facteurs Organisationnels CRM; CRM approach; Business Value; CRM Activity; CRM Technological Factors; CRM Orientation Factors; CRM Organizational Factors

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Nakhoul, I. (2011). Business Value of the CRM Approach : the Case of 5 Stars Hotels in Lebanon : Business Value de l'approche CRM : le cas des hôtels 5 étoiles au Liban : résumé substantiel en français en page 300. (Doctoral Dissertation). Université de Grenoble. Retrieved from http://www.theses.fr/2011GRENG006

Chicago Manual of Style (16th Edition):

Nakhoul, Imad. “Business Value of the CRM Approach : the Case of 5 Stars Hotels in Lebanon : Business Value de l'approche CRM : le cas des hôtels 5 étoiles au Liban : résumé substantiel en français en page 300.” 2011. Doctoral Dissertation, Université de Grenoble. Accessed May 20, 2019. http://www.theses.fr/2011GRENG006.

MLA Handbook (7th Edition):

Nakhoul, Imad. “Business Value of the CRM Approach : the Case of 5 Stars Hotels in Lebanon : Business Value de l'approche CRM : le cas des hôtels 5 étoiles au Liban : résumé substantiel en français en page 300.” 2011. Web. 20 May 2019.

Vancouver:

Nakhoul I. Business Value of the CRM Approach : the Case of 5 Stars Hotels in Lebanon : Business Value de l'approche CRM : le cas des hôtels 5 étoiles au Liban : résumé substantiel en français en page 300. [Internet] [Doctoral dissertation]. Université de Grenoble; 2011. [cited 2019 May 20]. Available from: http://www.theses.fr/2011GRENG006.

Council of Science Editors:

Nakhoul I. Business Value of the CRM Approach : the Case of 5 Stars Hotels in Lebanon : Business Value de l'approche CRM : le cas des hôtels 5 étoiles au Liban : résumé substantiel en français en page 300. [Doctoral Dissertation]. Université de Grenoble; 2011. Available from: http://www.theses.fr/2011GRENG006

12. Ryman, Lukas. CRM implementering : Vilka förutsättningar krävs för att lyckas.

Degree: Business and IT, 2012, University of Borås

I modern tid är den så kallade transaktionsmarknadsföringen det paradigm som till största del präglat marknadsföringen. Utvecklingen och globaliseringen har bidragit till att marknaden… (more)

Subjects/Keywords: CRM; CRM-implementering; CRM-system; Kundrelationer; CRM-implementation; CRM-systems; Customer relationship; Social Sciences; Samhällsvetenskap

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Ryman, L. (2012). CRM implementering : Vilka förutsättningar krävs för att lyckas. (Thesis). University of Borås. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-16891

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ryman, Lukas. “CRM implementering : Vilka förutsättningar krävs för att lyckas.” 2012. Thesis, University of Borås. Accessed May 20, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-16891.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ryman, Lukas. “CRM implementering : Vilka förutsättningar krävs för att lyckas.” 2012. Web. 20 May 2019.

Vancouver:

Ryman L. CRM implementering : Vilka förutsättningar krävs för att lyckas. [Internet] [Thesis]. University of Borås; 2012. [cited 2019 May 20]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-16891.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ryman L. CRM implementering : Vilka förutsättningar krävs för att lyckas. [Thesis]. University of Borås; 2012. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-16891

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

13. Potočnik, Mitja. NAČRTOVANJE IN UVAJANJE APLIKACIJE CRM NA PRIMERU ZAVAROVALNICE.

Degree: 2015, Univerza v Mariboru

Zaradi skokovitega razvoja sodobne informacijske tehnologije v zadnjih letih, le-ta podjetju sama po sebi ne prinaša več konkurenčne prednosti. Ker med posameznimi panogami vlada ostra… (more)

Subjects/Keywords: Ključne besede: CRM; analitični CRM; operativni CRM; organizacijski CRM; gradniki CRM; CRM vizija; CRM strategija; CRM informacije; CRM tehnologija; CRM metrike; cilji CRM; implementacija CRM; zavarovalništvo; zgodovina zavarovalništva; pojmi v zavarovalništvu; slovenski zavarovalni trg.; Keywords: CRM; analytical CRM; operative CRM; organizational CRM; CRM constructs; CRM vision; CRM strategy; CRM information; CRM technology; CRM metrics; CRM objectives; CRM implementation; insurance; history of insurance; insurance terminology; Slovenian insurance market.; info:eu-repo/classification/udc/659.2:004

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Potočnik, M. (2015). NAČRTOVANJE IN UVAJANJE APLIKACIJE CRM NA PRIMERU ZAVAROVALNICE. (Masters Thesis). Univerza v Mariboru. Retrieved from https://dk.um.si/IzpisGradiva.php?id=46701 ; https://dk.um.si/Dokument.php?id=68897&dn= ; https://plus.si.cobiss.net/opac7/bib/11911196?lang=sl

Chicago Manual of Style (16th Edition):

Potočnik, Mitja. “NAČRTOVANJE IN UVAJANJE APLIKACIJE CRM NA PRIMERU ZAVAROVALNICE.” 2015. Masters Thesis, Univerza v Mariboru. Accessed May 20, 2019. https://dk.um.si/IzpisGradiva.php?id=46701 ; https://dk.um.si/Dokument.php?id=68897&dn= ; https://plus.si.cobiss.net/opac7/bib/11911196?lang=sl.

MLA Handbook (7th Edition):

Potočnik, Mitja. “NAČRTOVANJE IN UVAJANJE APLIKACIJE CRM NA PRIMERU ZAVAROVALNICE.” 2015. Web. 20 May 2019.

Vancouver:

Potočnik M. NAČRTOVANJE IN UVAJANJE APLIKACIJE CRM NA PRIMERU ZAVAROVALNICE. [Internet] [Masters thesis]. Univerza v Mariboru; 2015. [cited 2019 May 20]. Available from: https://dk.um.si/IzpisGradiva.php?id=46701 ; https://dk.um.si/Dokument.php?id=68897&dn= ; https://plus.si.cobiss.net/opac7/bib/11911196?lang=sl.

Council of Science Editors:

Potočnik M. NAČRTOVANJE IN UVAJANJE APLIKACIJE CRM NA PRIMERU ZAVAROVALNICE. [Masters Thesis]. Univerza v Mariboru; 2015. Available from: https://dk.um.si/IzpisGradiva.php?id=46701 ; https://dk.um.si/Dokument.php?id=68897&dn= ; https://plus.si.cobiss.net/opac7/bib/11911196?lang=sl


Technical University of Lisbon

14. Carvalho, Carlos Jorge Henriques de. Adequação da estratégia de CRM de Payne e Frow a bancos privados de média dimensão.

Degree: 2009, Technical University of Lisbon

Mestrado em Marketing

O CRM é a ferramenta de gestão com o crescimento mais acelerado da última década. Captou investimentos de 462 mil milhões em… (more)

Subjects/Keywords: CRM; Customer Relationship Management; Modelo Estratégico CRM; Implementação CRM; Falhas CRM; Marketing; CRM; Customer Relationship Management; CRM Strategic Model; CRM Implementation; CRM Failure; Marketing

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Carvalho, C. J. H. d. (2009). Adequação da estratégia de CRM de Payne e Frow a bancos privados de média dimensão. (Thesis). Technical University of Lisbon. Retrieved from http://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/1625

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Carvalho, Carlos Jorge Henriques de. “Adequação da estratégia de CRM de Payne e Frow a bancos privados de média dimensão.” 2009. Thesis, Technical University of Lisbon. Accessed May 20, 2019. http://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/1625.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Carvalho, Carlos Jorge Henriques de. “Adequação da estratégia de CRM de Payne e Frow a bancos privados de média dimensão.” 2009. Web. 20 May 2019.

Vancouver:

Carvalho CJHd. Adequação da estratégia de CRM de Payne e Frow a bancos privados de média dimensão. [Internet] [Thesis]. Technical University of Lisbon; 2009. [cited 2019 May 20]. Available from: http://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/1625.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Carvalho CJHd. Adequação da estratégia de CRM de Payne e Frow a bancos privados de média dimensão. [Thesis]. Technical University of Lisbon; 2009. Available from: http://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/1625

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Halmstad University

15. Mjellander, Stefan. Steget ut i de Sociala Nätverken med Social CRM : En studie i vad som motiverar företag till att använda Social CRM.

Degree: Business and Engineering (SET), 2011, Halmstad University

  Syftet är att få insikt i vad som motiverar företag till att använda Social CRM, och hur de arbetar med detta för att kommunicera… (more)

Subjects/Keywords: Social CRM; kundinsikt; kärnvärde; CRM; Sociala nätverk.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Mjellander, S. (2011). Steget ut i de Sociala Nätverken med Social CRM : En studie i vad som motiverar företag till att använda Social CRM. (Thesis). Halmstad University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-16585

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Mjellander, Stefan. “Steget ut i de Sociala Nätverken med Social CRM : En studie i vad som motiverar företag till att använda Social CRM.” 2011. Thesis, Halmstad University. Accessed May 20, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-16585.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Mjellander, Stefan. “Steget ut i de Sociala Nätverken med Social CRM : En studie i vad som motiverar företag till att använda Social CRM.” 2011. Web. 20 May 2019.

Vancouver:

Mjellander S. Steget ut i de Sociala Nätverken med Social CRM : En studie i vad som motiverar företag till att använda Social CRM. [Internet] [Thesis]. Halmstad University; 2011. [cited 2019 May 20]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-16585.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Mjellander S. Steget ut i de Sociala Nätverken med Social CRM : En studie i vad som motiverar företag till att använda Social CRM. [Thesis]. Halmstad University; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-16585

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

16. Yayintas, Hakan. CRM Impact - Experiences from some multinational companies.

Degree: Sustainable Development of Society and Technology, 2010, Mälardalen University

  Problem Discussion:  CRM has a growing trend of popularity in recent years within the multinational industrial companies, but at the same time; CRM initiatives… (more)

Subjects/Keywords: CRM; CRM impact; Business studies; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Yayintas, H. (2010). CRM Impact - Experiences from some multinational companies. (Thesis). Mälardalen University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-12699

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Yayintas, Hakan. “CRM Impact - Experiences from some multinational companies.” 2010. Thesis, Mälardalen University. Accessed May 20, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-12699.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Yayintas, Hakan. “CRM Impact - Experiences from some multinational companies.” 2010. Web. 20 May 2019.

Vancouver:

Yayintas H. CRM Impact - Experiences from some multinational companies. [Internet] [Thesis]. Mälardalen University; 2010. [cited 2019 May 20]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-12699.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Yayintas H. CRM Impact - Experiences from some multinational companies. [Thesis]. Mälardalen University; 2010. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-12699

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

17. Kumar, V Mohan. A Study of CRM in BSNL AP Telecom Circle; -.

Degree: Management studies, 2013, Jawaharlal Nehru Technological University, Hyderabad

Telecom is one of the fast growing sectors among the services. The mobile revolution has created a new wave of interest among people to utilize… (more)

Subjects/Keywords: BSNL; CRM; Telecom

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APA (6th Edition):

Kumar, V. M. (2013). A Study of CRM in BSNL AP Telecom Circle; -. (Thesis). Jawaharlal Nehru Technological University, Hyderabad. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/19040

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Kumar, V Mohan. “A Study of CRM in BSNL AP Telecom Circle; -.” 2013. Thesis, Jawaharlal Nehru Technological University, Hyderabad. Accessed May 20, 2019. http://shodhganga.inflibnet.ac.in/handle/10603/19040.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Kumar, V Mohan. “A Study of CRM in BSNL AP Telecom Circle; -.” 2013. Web. 20 May 2019.

Vancouver:

Kumar VM. A Study of CRM in BSNL AP Telecom Circle; -. [Internet] [Thesis]. Jawaharlal Nehru Technological University, Hyderabad; 2013. [cited 2019 May 20]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/19040.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Kumar VM. A Study of CRM in BSNL AP Telecom Circle; -. [Thesis]. Jawaharlal Nehru Technological University, Hyderabad; 2013. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/19040

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


California State University – Sacramento

18. Naik, Reshma Sameer. Critical success factor framework for customer relationship management and business intelligence implementation.

Degree: M.S.B.A., Business Administration (Management Information Systems, 2010, California State University – Sacramento

CRM is clearly emerging as a top priority initiative for businesses today. Companies are identifying and prioritizing CRM projects on both their tactical and strategic… (more)

Subjects/Keywords: CRM BI integration

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APA (6th Edition):

Naik, R. S. (2010). Critical success factor framework for customer relationship management and business intelligence implementation. (Masters Thesis). California State University – Sacramento. Retrieved from http://hdl.handle.net/10211.9/548

Chicago Manual of Style (16th Edition):

Naik, Reshma Sameer. “Critical success factor framework for customer relationship management and business intelligence implementation.” 2010. Masters Thesis, California State University – Sacramento. Accessed May 20, 2019. http://hdl.handle.net/10211.9/548.

MLA Handbook (7th Edition):

Naik, Reshma Sameer. “Critical success factor framework for customer relationship management and business intelligence implementation.” 2010. Web. 20 May 2019.

Vancouver:

Naik RS. Critical success factor framework for customer relationship management and business intelligence implementation. [Internet] [Masters thesis]. California State University – Sacramento; 2010. [cited 2019 May 20]. Available from: http://hdl.handle.net/10211.9/548.

Council of Science Editors:

Naik RS. Critical success factor framework for customer relationship management and business intelligence implementation. [Masters Thesis]. California State University – Sacramento; 2010. Available from: http://hdl.handle.net/10211.9/548


University of Debrecen

19. Kondor, Béla. Üzleti intelligencia rendszerek .

Degree: DE – TEK – Közgazdaság- és Gazdaségtudományi Kar, 2012, University of Debrecen

A mai világban, ahhoz hogy egy vállalat működő képes legyen, rengeteg feltételnek kell megfelelnie. Az információs technológiai háttér, illetve a megváltozott körülményekből következő magasabb szintű stratégiai megvalósítások olyan eszközöket, módszereket igényelnek, amelyek megkönnyítik az egyes vállalatok döntéshozatali metódusát. Advisors/Committee Members: Máté, Domicián (advisor).

Subjects/Keywords: CRM; Információs rendszerek

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Kondor, B. (2012). Üzleti intelligencia rendszerek . (Thesis). University of Debrecen. Retrieved from http://hdl.handle.net/2437/127064

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Kondor, Béla. “Üzleti intelligencia rendszerek .” 2012. Thesis, University of Debrecen. Accessed May 20, 2019. http://hdl.handle.net/2437/127064.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Kondor, Béla. “Üzleti intelligencia rendszerek .” 2012. Web. 20 May 2019.

Vancouver:

Kondor B. Üzleti intelligencia rendszerek . [Internet] [Thesis]. University of Debrecen; 2012. [cited 2019 May 20]. Available from: http://hdl.handle.net/2437/127064.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Kondor B. Üzleti intelligencia rendszerek . [Thesis]. University of Debrecen; 2012. Available from: http://hdl.handle.net/2437/127064

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Debrecen

20. Szoboszlai, Csaba. Ügyviteli rendszer használata a gyakorlatban .

Degree: DE – ATC – Gazdálkodástudományi és Vidékfejlesztési Kar, 2012, University of Debrecen

A feladatszabás lényegi kérdéseit tárgyalja a dolgozat. Bemutatja annak fontosságát a gyakorlati életben. Végigvezeti az olvasót, hogyan kell egy feladatszabást elvégezni, hogy az hatékony legyen. Elmagyarázom, az általam tervezett szoftver működését és bemutatom a képernyő terveket. Végül szakemberek véleménye alapján elemzem a modult. Advisors/Committee Members: Szilágyi, Róbert (advisor).

Subjects/Keywords: ügyvitel; CRM; ERP

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Szoboszlai, C. (2012). Ügyviteli rendszer használata a gyakorlatban . (Thesis). University of Debrecen. Retrieved from http://hdl.handle.net/2437/150908

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Szoboszlai, Csaba. “Ügyviteli rendszer használata a gyakorlatban .” 2012. Thesis, University of Debrecen. Accessed May 20, 2019. http://hdl.handle.net/2437/150908.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Szoboszlai, Csaba. “Ügyviteli rendszer használata a gyakorlatban .” 2012. Web. 20 May 2019.

Vancouver:

Szoboszlai C. Ügyviteli rendszer használata a gyakorlatban . [Internet] [Thesis]. University of Debrecen; 2012. [cited 2019 May 20]. Available from: http://hdl.handle.net/2437/150908.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Szoboszlai C. Ügyviteli rendszer használata a gyakorlatban . [Thesis]. University of Debrecen; 2012. Available from: http://hdl.handle.net/2437/150908

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

21. Luoma, Jussi-Pekka. Projektinhallinta ja Microsoft Dynamics CRM .

Degree: 2011, Theseus

 Asiakkuudenhallintaohjelmistot ovat yleistymässä useiden eri yritysten käytössä. Microsoft Dynamics CRM on Microsoft-tuoteperheen oma asiakkuudenhallintaohjelma. Ohjelmisto on yksi tämän hetken suosituimmista asiakkuudenhallintaohjelmistoista. Anvia – IT Oy… (more)

Subjects/Keywords: asiakkuudenhallinta; projektinhallinta; CRM

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Luoma, J. (2011). Projektinhallinta ja Microsoft Dynamics CRM . (Thesis). Theseus. Retrieved from http://www.theseus.fi/handle/10024/37032

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Luoma, Jussi-Pekka. “Projektinhallinta ja Microsoft Dynamics CRM .” 2011. Thesis, Theseus. Accessed May 20, 2019. http://www.theseus.fi/handle/10024/37032.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Luoma, Jussi-Pekka. “Projektinhallinta ja Microsoft Dynamics CRM .” 2011. Web. 20 May 2019.

Vancouver:

Luoma J. Projektinhallinta ja Microsoft Dynamics CRM . [Internet] [Thesis]. Theseus; 2011. [cited 2019 May 20]. Available from: http://www.theseus.fi/handle/10024/37032.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Luoma J. Projektinhallinta ja Microsoft Dynamics CRM . [Thesis]. Theseus; 2011. Available from: http://www.theseus.fi/handle/10024/37032

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

22. Thorzén, Michael. Analysis of Customer Relationship Management Systems' Compliance with Organizational Needs : An industrial case study in a Spanish organization.

Degree: 2011, , School of Management

  In today’s competitive environment, organizations cannot afford to fail with their customer relationship management (CRM) initiatives. There are plenty of examples of vital consequences… (more)

Subjects/Keywords: CRM; Customer Relationship Management; CRM evaluation; CRM analysis; CRM implemenation; Case Study; Spain

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Thorzén, M. (2011). Analysis of Customer Relationship Management Systems' Compliance with Organizational Needs : An industrial case study in a Spanish organization. (Thesis). , School of Management. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-2600

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Thorzén, Michael. “Analysis of Customer Relationship Management Systems' Compliance with Organizational Needs : An industrial case study in a Spanish organization.” 2011. Thesis, , School of Management. Accessed May 20, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-2600.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Thorzén, Michael. “Analysis of Customer Relationship Management Systems' Compliance with Organizational Needs : An industrial case study in a Spanish organization.” 2011. Web. 20 May 2019.

Vancouver:

Thorzén M. Analysis of Customer Relationship Management Systems' Compliance with Organizational Needs : An industrial case study in a Spanish organization. [Internet] [Thesis]. , School of Management; 2011. [cited 2019 May 20]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-2600.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Thorzén M. Analysis of Customer Relationship Management Systems' Compliance with Organizational Needs : An industrial case study in a Spanish organization. [Thesis]. , School of Management; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-2600

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Halmstad University

23. Song, Yan. Crucial Factors in Customer Relationship Management : A Chinese Perspective of the Telecommunication Industry.

Degree: Business and Engineering (SET), 2011, Halmstad University

  Customer Relationship Management (CRM) which focuses on the relationship with customers has become more and more important in business management. CRM is a managerial… (more)

Subjects/Keywords: Customer Relationship Management; CRM; CRM system; Chinese CRM system; important factors in CRM system; improvements for CRM system

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Song, Y. (2011). Crucial Factors in Customer Relationship Management : A Chinese Perspective of the Telecommunication Industry. (Thesis). Halmstad University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-16286

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Song, Yan. “Crucial Factors in Customer Relationship Management : A Chinese Perspective of the Telecommunication Industry.” 2011. Thesis, Halmstad University. Accessed May 20, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-16286.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Song, Yan. “Crucial Factors in Customer Relationship Management : A Chinese Perspective of the Telecommunication Industry.” 2011. Web. 20 May 2019.

Vancouver:

Song Y. Crucial Factors in Customer Relationship Management : A Chinese Perspective of the Telecommunication Industry. [Internet] [Thesis]. Halmstad University; 2011. [cited 2019 May 20]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-16286.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Song Y. Crucial Factors in Customer Relationship Management : A Chinese Perspective of the Telecommunication Industry. [Thesis]. Halmstad University; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-16286

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Brno University of Technology

24. Drahošová, Hana. Návrh implementace agendy Obchodní případ pro CRM systém ve společnosti XY .

Degree: 2015, Brno University of Technology

 Tato bakalářská práce se zaměřuje na návrh implementace zvolené části CRM systému, který vychází z komplexní analýzy procesů a funkčních požadavků firmy XY. Vzhledem k… (more)

Subjects/Keywords: návrh implementace; CRM systém; CRM; procesní analýza; informační systém; MS Dynamics CRM; implementation design; CRM system; CRM; process analysis; information system; MS Dynamics CRM

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Drahošová, H. (2015). Návrh implementace agendy Obchodní případ pro CRM systém ve společnosti XY . (Thesis). Brno University of Technology. Retrieved from http://hdl.handle.net/11012/40307

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Drahošová, Hana. “Návrh implementace agendy Obchodní případ pro CRM systém ve společnosti XY .” 2015. Thesis, Brno University of Technology. Accessed May 20, 2019. http://hdl.handle.net/11012/40307.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Drahošová, Hana. “Návrh implementace agendy Obchodní případ pro CRM systém ve společnosti XY .” 2015. Web. 20 May 2019.

Vancouver:

Drahošová H. Návrh implementace agendy Obchodní případ pro CRM systém ve společnosti XY . [Internet] [Thesis]. Brno University of Technology; 2015. [cited 2019 May 20]. Available from: http://hdl.handle.net/11012/40307.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Drahošová H. Návrh implementace agendy Obchodní případ pro CRM systém ve společnosti XY . [Thesis]. Brno University of Technology; 2015. Available from: http://hdl.handle.net/11012/40307

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

25. Haavik, Maria. Processförändring i samband med CRM-investering.

Degree: Engineering and Science, 2016, Halmstad University

  En effektiv användning av CRM-system reducerar avstånden mellan kund och verksamhet, samt bidrar till ökad kundlojalitet, god service och bättre insamling av data och… (more)

Subjects/Keywords: CRM; CRM-implementering; Misslyckande av CRM; Processförändring; Processkartor; Processorientering.; Information Systems; Systemvetenskap, informationssystem och informatik

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Haavik, M. (2016). Processförändring i samband med CRM-investering. (Thesis). Halmstad University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-30533

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Haavik, Maria. “Processförändring i samband med CRM-investering.” 2016. Thesis, Halmstad University. Accessed May 20, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-30533.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Haavik, Maria. “Processförändring i samband med CRM-investering.” 2016. Web. 20 May 2019.

Vancouver:

Haavik M. Processförändring i samband med CRM-investering. [Internet] [Thesis]. Halmstad University; 2016. [cited 2019 May 20]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-30533.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Haavik M. Processförändring i samband med CRM-investering. [Thesis]. Halmstad University; 2016. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-30533

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Uppsala University

26. Körhan, Oktay. Digital CRM och kundlojalitet inom B2B : Ger ökad tillgång till kundinformation ökad lojalitet?.

Degree: Business Studies, 2018, Uppsala University

  Kundlojalitet är ett mål för många företag som medför såväl utmaningar som potentiella konkurrensfördelar. I syfte att förbättra kundrelationer och därigenom öka kundlojaliteten har konceptet CRM(more)

Subjects/Keywords: Kundlojalitet; CRM; Customer Relationship Management; CRM-strategi; CRM-system; digital kundinformation; B2B; Business Administration; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Körhan, O. (2018). Digital CRM och kundlojalitet inom B2B : Ger ökad tillgång till kundinformation ökad lojalitet?. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-354816

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Körhan, Oktay. “Digital CRM och kundlojalitet inom B2B : Ger ökad tillgång till kundinformation ökad lojalitet?.” 2018. Thesis, Uppsala University. Accessed May 20, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-354816.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Körhan, Oktay. “Digital CRM och kundlojalitet inom B2B : Ger ökad tillgång till kundinformation ökad lojalitet?.” 2018. Web. 20 May 2019.

Vancouver:

Körhan O. Digital CRM och kundlojalitet inom B2B : Ger ökad tillgång till kundinformation ökad lojalitet?. [Internet] [Thesis]. Uppsala University; 2018. [cited 2019 May 20]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-354816.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Körhan O. Digital CRM och kundlojalitet inom B2B : Ger ökad tillgång till kundinformation ökad lojalitet?. [Thesis]. Uppsala University; 2018. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-354816

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

27. Vikström, Fredrik. How does Organizational Culture Impact Intention to use Customer Relationship Management Amongst Employees?.

Degree: Technology and Social Sciences, 2016, Luleå University of Technology

  Purpose: The aim of this thesis is to elaborate on if organisational culture has an impact on the intention to use a CRM system.… (more)

Subjects/Keywords: CRM; organisational culture; competing values model; technology acceptance model; CRM adoption; intention to use CRM

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Vikström, F. (2016). How does Organizational Culture Impact Intention to use Customer Relationship Management Amongst Employees?. (Thesis). Luleå University of Technology. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-60033

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Vikström, Fredrik. “How does Organizational Culture Impact Intention to use Customer Relationship Management Amongst Employees?.” 2016. Thesis, Luleå University of Technology. Accessed May 20, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-60033.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Vikström, Fredrik. “How does Organizational Culture Impact Intention to use Customer Relationship Management Amongst Employees?.” 2016. Web. 20 May 2019.

Vancouver:

Vikström F. How does Organizational Culture Impact Intention to use Customer Relationship Management Amongst Employees?. [Internet] [Thesis]. Luleå University of Technology; 2016. [cited 2019 May 20]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-60033.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Vikström F. How does Organizational Culture Impact Intention to use Customer Relationship Management Amongst Employees?. [Thesis]. Luleå University of Technology; 2016. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-60033

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Technical University of Lisbon

28. Gregório, Tânia Isabel da Costa. Customer Relationship Management (CRM) em agências de recrutamento a nível europeu.

Degree: 2013, Technical University of Lisbon

Mestrado em Marketing

As empresas estão cada vez mais centradas no cliente e em novas formas de os abordar individualmente. As tecnologias mobile e da… (more)

Subjects/Keywords: Customer Relationship Management; CRM 2.0 ou Social CRM; mobile CRM; agências de recrutamento; recruitment agencies

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Gregório, T. I. d. C. (2013). Customer Relationship Management (CRM) em agências de recrutamento a nível europeu. (Thesis). Technical University of Lisbon. Retrieved from https://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/11070

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Gregório, Tânia Isabel da Costa. “Customer Relationship Management (CRM) em agências de recrutamento a nível europeu.” 2013. Thesis, Technical University of Lisbon. Accessed May 20, 2019. https://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/11070.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Gregório, Tânia Isabel da Costa. “Customer Relationship Management (CRM) em agências de recrutamento a nível europeu.” 2013. Web. 20 May 2019.

Vancouver:

Gregório TIdC. Customer Relationship Management (CRM) em agências de recrutamento a nível europeu. [Internet] [Thesis]. Technical University of Lisbon; 2013. [cited 2019 May 20]. Available from: https://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/11070.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Gregório TIdC. Customer Relationship Management (CRM) em agências de recrutamento a nível europeu. [Thesis]. Technical University of Lisbon; 2013. Available from: https://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/11070

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

29. Weber, Sabrina. Luxury brands and CRM, mutually exclusive? : developing a CRM strategy for Patek Philippe.

Degree: 2012, RCAAP

Mestrado em Gestão

Nowadays consumers get more demanding than ever before, marketing moves from the traditional transactional driven paradigm to the new, relational based paradigm.… (more)

Subjects/Keywords: CRM; Luxury brands; CRM strategy; Patek Philippe; Marcas de luxo; Estratégia CRM

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Weber, S. (2012). Luxury brands and CRM, mutually exclusive? : developing a CRM strategy for Patek Philippe. (Thesis). RCAAP. Retrieved from https://www.rcaap.pt/detail.jsp?id=oai:repositorio.iscte-iul.pt:10071/5175

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Weber, Sabrina. “Luxury brands and CRM, mutually exclusive? : developing a CRM strategy for Patek Philippe.” 2012. Thesis, RCAAP. Accessed May 20, 2019. https://www.rcaap.pt/detail.jsp?id=oai:repositorio.iscte-iul.pt:10071/5175.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Weber, Sabrina. “Luxury brands and CRM, mutually exclusive? : developing a CRM strategy for Patek Philippe.” 2012. Web. 20 May 2019.

Vancouver:

Weber S. Luxury brands and CRM, mutually exclusive? : developing a CRM strategy for Patek Philippe. [Internet] [Thesis]. RCAAP; 2012. [cited 2019 May 20]. Available from: https://www.rcaap.pt/detail.jsp?id=oai:repositorio.iscte-iul.pt:10071/5175.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Weber S. Luxury brands and CRM, mutually exclusive? : developing a CRM strategy for Patek Philippe. [Thesis]. RCAAP; 2012. Available from: https://www.rcaap.pt/detail.jsp?id=oai:repositorio.iscte-iul.pt:10071/5175

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Temple University

30. Li, Ke. Customer Relationship Management: from Conversion to Churn to Winback.

Degree: PhD, 2013, Temple University

Business Administration/Marketing

With the grant of a big CRM dataset from a large media company, this dissertation examines four different categories of factors that could… (more)

Subjects/Keywords: Marketing;

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Li, K. (2013). Customer Relationship Management: from Conversion to Churn to Winback. (Doctoral Dissertation). Temple University. Retrieved from http://digital.library.temple.edu/u?/p245801coll10,221333

Chicago Manual of Style (16th Edition):

Li, Ke. “Customer Relationship Management: from Conversion to Churn to Winback.” 2013. Doctoral Dissertation, Temple University. Accessed May 20, 2019. http://digital.library.temple.edu/u?/p245801coll10,221333.

MLA Handbook (7th Edition):

Li, Ke. “Customer Relationship Management: from Conversion to Churn to Winback.” 2013. Web. 20 May 2019.

Vancouver:

Li K. Customer Relationship Management: from Conversion to Churn to Winback. [Internet] [Doctoral dissertation]. Temple University; 2013. [cited 2019 May 20]. Available from: http://digital.library.temple.edu/u?/p245801coll10,221333.

Council of Science Editors:

Li K. Customer Relationship Management: from Conversion to Churn to Winback. [Doctoral Dissertation]. Temple University; 2013. Available from: http://digital.library.temple.edu/u?/p245801coll10,221333

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