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NSYSU
1.
Lo, Li-wan.
The Study of R&D Engineerâs Demand and Satisfaction for The Employee Benefit : Take High-Tech Industry as An Example.
Degree: Master, Human Resource Management, 2008, NSYSU
URL: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0621108-153037 
► The present research is aimed at understanding the current situation of the fringe benefits demand and satisfaction of the R&D engineers. It investigates the effects…
(more)
▼ The present research is aimed at understanding the current situation of the fringe benefits demand and
satisfaction of the R&D engineers. It investigates the effects of the fringe benefits
satisfaction in regard to two aspects: the commitments of the organizations and the intention to quit of the employees. The population of our survey is confined to the R&D engineers of High-tech Industry. Of totally 255 distributed questionnaires, there are 176 effective. The results of our study are concluded as follows:
1.Among 38 kinds of fringe benefits surveyed, 7 of them, namely, group-term insurance, festivities gifts or coupons, birthday gifts or coupons, wedding and funeral money, regular medical check, domestic and foreign trips and interest clubs, have the highest occurrence; over 90% of the companies offer them. Besides, more than 50% of the companies offer 21 kinds of fringe benefits. Hence it shows that the companies from the high-tech industry stress on employeesâ
benefit.
2.As regard to the fringe benefits which R&D engineers value, they are for the most part also the one which R&D engineers satisfy, e.g. regular medical check, group-term insurance, emergency financial assistance, free parking lots, additional vacations beside those specified by the Labor Standards Law, flexible working hours, etc. So it is obvious that high-tech industry companies do take the expectations of the R&D engineers into consideration when they plan their fringe benefits offer.
3.Individual attributes and company variables have the different influences on employee
benefit demand and
benefit satisfaction.
4.Employee
benefit satisfaction is positively related to organizational commitment; Employee
benefit satisfaction is negatively related to intention to quit.
Advisors/Committee Members: Liang-Chih Huang (chair), Shu-Ling Wu (committee member), Shyh-jer Chen (chair), Jin-Feng Uen (committee member).
Subjects/Keywords: Employee Benefit; The Benefit Demand; Benefit Satisfaction; Organizational Commitment; intention to quit
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APA (6th Edition):
Lo, L. (2008). The Study of R&D Engineerâs Demand and Satisfaction for The Employee Benefit : Take High-Tech Industry as An Example. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0621108-153037
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Lo, Li-wan. “The Study of R&D Engineerâs Demand and Satisfaction for The Employee Benefit : Take High-Tech Industry as An Example.” 2008. Thesis, NSYSU. Accessed December 13, 2019.
http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0621108-153037.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Lo, Li-wan. “The Study of R&D Engineerâs Demand and Satisfaction for The Employee Benefit : Take High-Tech Industry as An Example.” 2008. Web. 13 Dec 2019.
Vancouver:
Lo L. The Study of R&D Engineerâs Demand and Satisfaction for The Employee Benefit : Take High-Tech Industry as An Example. [Internet] [Thesis]. NSYSU; 2008. [cited 2019 Dec 13].
Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0621108-153037.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Lo L. The Study of R&D Engineerâs Demand and Satisfaction for The Employee Benefit : Take High-Tech Industry as An Example. [Thesis]. NSYSU; 2008. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0621108-153037
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
NSYSU
2.
Tsai, Jia-jin.
Understanding the Impact of Utilitarian and Hedonic Benefit on Satisfaction and Continuance Intention of Social Network Site: An Extended Expectation Confirmation Model.
Degree: Master, Information Management, 2011, NSYSU
URL: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0815111-192004
► Social network site (SNS) has been very popular with global Internet users since 2008, the amount of social network users grew very much. Based on…
(more)
▼ Social network site (SNS) has been very popular with global Internet users since 2008, the amount of social network users grew very much. Based on some reasons, users enjoyed using social network site. However, whether the current users or new users will continue to use social network site or not is an issue today. To assure social network siteâs company could develop and run well in the future, we must realize the factors that can increase and retain the user to use.
This study based on expectation confirmation theory (ECT) and through literature review to explore the factors that can influence the userâs
satisfaction. Successfully, we integrated perceived utilitarian
benefit and perceived hedonic
benefit into original ECT model. In this study, an empirical survey methodology with eight hypotheses was applied to verify this model. Covariance-based structural equation model (SEM) was used to analyze data and evaluate the model. The results pointed out that past ECT model with only one aspect can be extended from utilitarian and hedonic dimensions. It indicated that confirmation of utilitarian
benefit, perceived utilitarian and hedonic benefits have significant influence on userâs
satisfaction. Lastly, userâs
satisfaction will positively influence the continuance intention.
In sum, this study integrated utilitarian and hedonic dimensions into original ECT model, and proposed a more comprehensive framework to explain the continuance usage of social network site. This study also provided a reference model for future continuance intention research and some suggestions for social network site practitioners.
Advisors/Committee Members: Jessica H.F. Chen (chair), Tung-Ching Lin (committee member), Wei-Yang Wang (chair), Jack Shih-Shieh Hsu (committee member), Yi-Cheng Ku (chair).
Subjects/Keywords: Continuance Intention; Social network site (SNS); Utilitarian benefit; Satisfaction; Expectation confirmation theory (ECT); Hedonic benefit
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Manager
APA (6th Edition):
Tsai, J. (2011). Understanding the Impact of Utilitarian and Hedonic Benefit on Satisfaction and Continuance Intention of Social Network Site: An Extended Expectation Confirmation Model. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0815111-192004
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Tsai, Jia-jin. “Understanding the Impact of Utilitarian and Hedonic Benefit on Satisfaction and Continuance Intention of Social Network Site: An Extended Expectation Confirmation Model.” 2011. Thesis, NSYSU. Accessed December 13, 2019.
http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0815111-192004.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Tsai, Jia-jin. “Understanding the Impact of Utilitarian and Hedonic Benefit on Satisfaction and Continuance Intention of Social Network Site: An Extended Expectation Confirmation Model.” 2011. Web. 13 Dec 2019.
Vancouver:
Tsai J. Understanding the Impact of Utilitarian and Hedonic Benefit on Satisfaction and Continuance Intention of Social Network Site: An Extended Expectation Confirmation Model. [Internet] [Thesis]. NSYSU; 2011. [cited 2019 Dec 13].
Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0815111-192004.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Tsai J. Understanding the Impact of Utilitarian and Hedonic Benefit on Satisfaction and Continuance Intention of Social Network Site: An Extended Expectation Confirmation Model. [Thesis]. NSYSU; 2011. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0815111-192004
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
NSYSU
3.
Hwang, Ting-yen.
The linkage between EAP, benefit satisfaction, perceived organizational support, and organizational commitment: Is EAP a good benefit?.
Degree: Master, Human Resource Management, 2008, NSYSU
URL: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0621108-151618
► Employee assistance program (EAP) is a counseling benefit that claims to address any personal concerns and improve workplace productivity. Starting with alcoholism and substance abuse…
(more)
▼ Employee assistance program (EAP) is a counseling
benefit that claims to address any personal concerns and improve workplace productivity. Starting with alcoholism and substance abuse issues, past studies always put their emphasis on the effectiveness of healing or the financial returns, not considering the impact on employee behavior. We tried to take a different point of view on EAP, examined the linkage between EAP and organizational commitment, using
benefit satisfaction and perceived organizational support as intermediate variables, to see if EAP has more effects than curing.
Using survey data from 103 employees, a series of path analyses supported a mediated model in which EAP usage and EAP knowledge both exert indirect effects on affective, continuance and normative commitment, while all of these effects are totally mediated by perceived organizational support and some are partially mediated by
benefit system
satisfaction. Our findings suggest that EAP is a good
benefit that not only deals with personal problems but also helps remaining talented employee. The differences between EAP usage and EAP knowledge
benefit shows that maybe what employees really care is the feeling that their company cares about them, not financial gains from benefits.
Advisors/Committee Members: Bih-shiaw Jaw (chair), Min-chu Yu (committee member), Yu-ping Wang (chair).
Subjects/Keywords: perceived organizational support; benefit satisfaction; EAP; employee assistance program; organizational commitment
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Manager
APA (6th Edition):
Hwang, T. (2008). The linkage between EAP, benefit satisfaction, perceived organizational support, and organizational commitment: Is EAP a good benefit?. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0621108-151618
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Hwang, Ting-yen. “The linkage between EAP, benefit satisfaction, perceived organizational support, and organizational commitment: Is EAP a good benefit?.” 2008. Thesis, NSYSU. Accessed December 13, 2019.
http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0621108-151618.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Hwang, Ting-yen. “The linkage between EAP, benefit satisfaction, perceived organizational support, and organizational commitment: Is EAP a good benefit?.” 2008. Web. 13 Dec 2019.
Vancouver:
Hwang T. The linkage between EAP, benefit satisfaction, perceived organizational support, and organizational commitment: Is EAP a good benefit?. [Internet] [Thesis]. NSYSU; 2008. [cited 2019 Dec 13].
Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0621108-151618.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Hwang T. The linkage between EAP, benefit satisfaction, perceived organizational support, and organizational commitment: Is EAP a good benefit?. [Thesis]. NSYSU; 2008. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0621108-151618
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Brno University of Technology
4.
Barva, Jiří.
Plán pro zefektivnění hospodaření s rekreačními objekty firmy
.
Degree: 2018, Brno University of Technology
URL: http://hdl.handle.net/11012/81841
► Předmětem diplomové práce je zpracování plánu pro zefektivnění činnosti podniku, kterou je proces poskytování rekreačního benefitu, jež je formou nefinančního odměňování zaměstnanců, zakotvenou v kolektivní…
(more)
▼ Předmětem diplomové práce je zpracování plánu pro zefektivnění činnosti podniku, kterou je proces poskytování rekreačního benefitu, jež je formou nefinančního odměňování zaměstnanců, zakotvenou v kolektivní smlouvě společnosti. Plán vychází z koncepce analýzy současné situace spolu s průzkumem zaměstnanecké poptávky po rekreačních střediscích společnosti, na jejichž základě jsou tvořeny jednotlivé návrhy pro budoucí hospodaření s benefitem. Tyto návrhy ukazují společnosti směr, jakým by se měla vydat, aby oživila jeho stávající podobu a dosáhla tak kýženého uspokojení větší části zaměstnanců a současně zefektivnila komplexní interní proces s ním související. Výsledný plán poté poslouží jako podklad pro rozhodnutí vedení společnosti ve spolupráci s odborovou organizací o realizaci navržených opatření.; The
subject of this diploma thesis is the elaboration of a plan for streamlining business operations by providing recreational benefits, which is a form of non-financial remuneration of employees enshrined in the collective agreement of the company. The plan is based on an analysis of the current situation together with a survey of employee demand for recreational centers of the company, on the basis of which individual proposals for future
benefit management are made. These suggestions show the company a direction it should take to revive its current form and achieve the desired
satisfaction of a larger proportion of employees, while at the same time streamlining the complex internal process associated with it. The resulting plan will serve as a basis for the decision of the company management in cooperation with the trade union to implement the proposed measures.
Advisors/Committee Members: Kučerová, Vladimíra (advisor).
Subjects/Keywords: Projekt;
rekreace;
zaměstnanecký benefit;
analýza;
marketing;
zvýšení spokojenosti;
Project;
recreation;
employee benefit;
analysis;
marketing;
increase satisfaction
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APA ·
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Manager
APA (6th Edition):
Barva, J. (2018). Plán pro zefektivnění hospodaření s rekreačními objekty firmy
. (Thesis). Brno University of Technology. Retrieved from http://hdl.handle.net/11012/81841
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Barva, Jiří. “Plán pro zefektivnění hospodaření s rekreačními objekty firmy
.” 2018. Thesis, Brno University of Technology. Accessed December 13, 2019.
http://hdl.handle.net/11012/81841.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Barva, Jiří. “Plán pro zefektivnění hospodaření s rekreačními objekty firmy
.” 2018. Web. 13 Dec 2019.
Vancouver:
Barva J. Plán pro zefektivnění hospodaření s rekreačními objekty firmy
. [Internet] [Thesis]. Brno University of Technology; 2018. [cited 2019 Dec 13].
Available from: http://hdl.handle.net/11012/81841.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Barva J. Plán pro zefektivnění hospodaření s rekreačními objekty firmy
. [Thesis]. Brno University of Technology; 2018. Available from: http://hdl.handle.net/11012/81841
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
University of Otago
5.
McAllister, Susan Margaret.
Comparison of socio-economic and life satisfaction outcomes following a stroke or an injury in New Zealand
.
Degree: 2012, University of Otago
URL: http://hdl.handle.net/10523/2562
► Background: In New Zealand, people unable to work due to an illness may be eligible for a means-tested government benefit whereas injured people are eligible…
(more)
▼ Background: In New Zealand, people unable to work due to an illness may be eligible for a means-tested government
benefit whereas injured people are eligible for a wide range of support including earnings-related compensation through the no-fault Accident Compensation Corporation (ACC). The aim of the study was to compare the effect of this difference on socio-economic and life
satisfaction outcomes of individuals who experienced a stroke with those who had an injury, and their main informal carer.
Methods: A comparative cohort study was undertaken of individuals aged 18-64 years, who had a first-stroke (n=109). Participants were matched by age, sex, and functional impairment to injured individuals (n=429) participating in the Prospective Outcomes of Injury Study. Demographic, health, socio-economic, and life
satisfaction data were collected by interview 3.5 and 12 months after stroke or injury. Logistic regression adjusting for the matching variables, and functional impairment at 12 months, was undertaken.
A cross-sectional survey using a postal questionnaire was conducted with carers of individuals with a stroke (n=22) or an injury (n=65) who indicated that their independence was affected at 12 months and their main support person lived in the same household. Logistic regression, adjusting for age, sex, and the impairment level of the individual being cared for, was undertaken.
Results: At 12 months after the stroke or injury, the odds of being back at work were 3.1 times greater for the Injury Group compared to the Stroke Group (OR 3.1; 95% CI 1.7-5.6). The Stroke Group exhibited significantly greater decline in their income over 12 months and the mean personal (29,167) and household (59,640) income in the Stroke Group was significantly lower than the Injury Group (48,156 & 87,295 respectively). The decline in income was greater for those in both groups who had a higher income initially, and for those who had not returned to work. The odds of reporting low standard of living (OR=0.64; 95% CI 0.39-1.0), and income insufficiency (OR=0.52; 95% CI 0.34-0.81), were less for the Injury Group. Greater out-of-pocket expenses were reported by the Stroke Group.
For both Groups, life
satisfaction decreased at 3.5 months and increased again by 12 months, but not to the pre-event level, except for those in the Stroke Group with a ‘Low’ income pre-event whose life
satisfaction declined and did not recover.
The informal carers of individuals with a stroke showed consistently poorer work, cost, economic, and well-being outcomes compared to Injury Carers, but the small sample size precluded statistically significant differences from being observed.
Conclusion: This is the first study to empirically measure outcomes that occur as a consequence of the different financial and social support systems for illness and injury in New Zealand. While it is possible that unknown confounders, or residual confounding, partly explain the difference between groups, the extra financial and rehabilitative support available through ACC…
Advisors/Committee Members: Derrett, Sarah (advisor).
Subjects/Keywords: socio-economic;
stroke;
injury;
New Zealand;
life satisfaction;
natural experiment;
compensation;
means tested benefit
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Manager
APA (6th Edition):
McAllister, S. M. (2012). Comparison of socio-economic and life satisfaction outcomes following a stroke or an injury in New Zealand
. (Doctoral Dissertation). University of Otago. Retrieved from http://hdl.handle.net/10523/2562
Chicago Manual of Style (16th Edition):
McAllister, Susan Margaret. “Comparison of socio-economic and life satisfaction outcomes following a stroke or an injury in New Zealand
.” 2012. Doctoral Dissertation, University of Otago. Accessed December 13, 2019.
http://hdl.handle.net/10523/2562.
MLA Handbook (7th Edition):
McAllister, Susan Margaret. “Comparison of socio-economic and life satisfaction outcomes following a stroke or an injury in New Zealand
.” 2012. Web. 13 Dec 2019.
Vancouver:
McAllister SM. Comparison of socio-economic and life satisfaction outcomes following a stroke or an injury in New Zealand
. [Internet] [Doctoral dissertation]. University of Otago; 2012. [cited 2019 Dec 13].
Available from: http://hdl.handle.net/10523/2562.
Council of Science Editors:
McAllister SM. Comparison of socio-economic and life satisfaction outcomes following a stroke or an injury in New Zealand
. [Doctoral Dissertation]. University of Otago; 2012. Available from: http://hdl.handle.net/10523/2562
California State University – San Bernardino
6.
Nunez, Guero.
BELIEFS ABOUT RESPITE AMONG CAREGIVERS.
Degree: MSW, School of Social Work, 2016, California State University – San Bernardino
URL: http://scholarworks.lib.csusb.edu/etd/298
► The emphasis of this research was to evaluate the beliefs about respite among caregivers of the clients associated with Inland Caregiver Resource Center. The…
(more)
▼ The emphasis of this research was to evaluate the beliefs about respite among caregivers of the clients associated with Inland Caregiver Resource Center. The caregivers of the elderly and those who suffer from Alzheimer’s and dementia, or suffer from traumatic brain injury that was organic in nature were the population of interest. These caregivers were unpaid persons who help to keep those with such conditions at home as long as possible. This study used an exploratory pilot survey instrument to assess the perception of
benefit of respite used as seen from the view of the caregiver. The primary theory used to support this project was Abraham H. Maslow’s Hierarchy of Needs. Data analysis used standard statistical methodology. The
benefit to the profession of social work was seen in the addition of knowledge to the fast growing field of organizational respite services. The results of the research indicated that when respite was seen as beneficial the caregiver was more able to complete activities while using respite, the caregiver believed the person or agency who cared for their loved one was professional and trusting, and the care receiver was treaded well and was more easier to care for after being cared for by another person or agency.
Advisors/Committee Members: Herb Shon.
Subjects/Keywords: Care; Receiver; Burden; Benefit; Satisfaction; Other Social and Behavioral Sciences; Social Work
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Manager
APA (6th Edition):
Nunez, G. (2016). BELIEFS ABOUT RESPITE AMONG CAREGIVERS. (Thesis). California State University – San Bernardino. Retrieved from http://scholarworks.lib.csusb.edu/etd/298
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Nunez, Guero. “BELIEFS ABOUT RESPITE AMONG CAREGIVERS.” 2016. Thesis, California State University – San Bernardino. Accessed December 13, 2019.
http://scholarworks.lib.csusb.edu/etd/298.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Nunez, Guero. “BELIEFS ABOUT RESPITE AMONG CAREGIVERS.” 2016. Web. 13 Dec 2019.
Vancouver:
Nunez G. BELIEFS ABOUT RESPITE AMONG CAREGIVERS. [Internet] [Thesis]. California State University – San Bernardino; 2016. [cited 2019 Dec 13].
Available from: http://scholarworks.lib.csusb.edu/etd/298.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Nunez G. BELIEFS ABOUT RESPITE AMONG CAREGIVERS. [Thesis]. California State University – San Bernardino; 2016. Available from: http://scholarworks.lib.csusb.edu/etd/298
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Technical University of Lisbon
7.
Carvalheiro, Jorge Miguel Nunes.
Análise da satisfação com o sistema de incentivos na realidade de um Call Center.
Degree: 2012, Technical University of Lisbon
URL: https://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/10733
► Mestrado em Gestão de Recursos Humanos
Os call centre são uma opção cada vez mais difundida pelas empresas com necessidade de estabelecer comunicação com o…
(more)
▼ Mestrado em Gestão de Recursos Humanos
Os call centre são uma opção cada vez mais difundida pelas empresas com necessidade de estabelecer comunicação com o cliente. Contudo debatem-se com diversas dificuldades, nomeadamente a elevada taxa de rotatividade e absentismo. Muitas vezes são reportados por parte dos trabalhadores poucos incentivos ao seu desenvolvimento pessoal e profissional. O objectivo deste estudo é o de compreender a satisfação com o sistema de incentivos num call centre e a receptividade à introdução de novos itens num modelo bastante focado nos benefícios pecuniários.
A amostra em estudo é constituída por 228 trabalhadores de um call centre em Lisboa da EDP, à qual foi aplicado um questionário individual.
Os resultados demonstram que existe uma insatisfação moderada com o sistema de incentivos vigente na empresa, verificando-se que 15% da amostra se encontra satisfeita, enquanto 64% se encontra insatisfeita, dos quais 15% se encontram muito insatisfeitos. Verificou-se ainda que quase todas as variáveis analisadas não apresentavam qualquer tipo de diferenças por grupo em relação à satisfação, exceptuando a antiguidade na empresa, para a qual se verificou uma diferença significativa nos trabalhadores com até 1 ano e entre 1 e 4 anos, esbatendo-se para os trabalhadores com maior antiguidade.
Estes resultados sugerem que a insatisfação é geral e que apresenta características de uma satisfação resignada. Por último, a nível da receptividade a novos itens, verificou-se que os trabalhadores optaram por itens de carácter social e de valorização pessoal, tais como o seguro de saúde, folga extra, cursos de valorização profissional, entre outros.
Nowadays, call centres are an increasingly adopted solution by organizations with the need of establishing their communication with clients. However, they have some difficulties, namely the high rotation and absenteeism rate. Often they face reports from workers that mention few incentives to their personal and professional development. The aim of this study is the understanding the workers satisfaction with the incentive plan of a call centre and the receptivity to the introduction of new items in a model highly focused in monetary benefits.
The sample in study is constituted by 228 workers of a call centre in Lisbon of the EDP, to whom it was applied an individual survey.
The results show that there is a moderate dissatisfaction with the current organisation?s incentive plan, where 15% of the sample is satisfied while 64% is dissatisfied, from which 15% are very dissatisfied. We also verified that almost all variables analysed present no group difference in relation to the satisfaction, except the organisation antiquity, for which it was observed a significant difference between the workers with at most 1 year and those with between 1 and 4 years. This difference attenuates for groups with more than 4 years.
These results suggest that the dissatisfaction is general and present characteristics of a resigned dissatisfaction. Finally, as for the level of…
Advisors/Committee Members: Henriques, Paulo Lopes.
Subjects/Keywords: Call Centre; Sistema de Incentivos; Satisfação; Benefícios; Incentive System; Satisfaction; Employee benefit
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APA (6th Edition):
Carvalheiro, J. M. N. (2012). Análise da satisfação com o sistema de incentivos na realidade de um Call Center. (Thesis). Technical University of Lisbon. Retrieved from https://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/10733
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Carvalheiro, Jorge Miguel Nunes. “Análise da satisfação com o sistema de incentivos na realidade de um Call Center.” 2012. Thesis, Technical University of Lisbon. Accessed December 13, 2019.
https://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/10733.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Carvalheiro, Jorge Miguel Nunes. “Análise da satisfação com o sistema de incentivos na realidade de um Call Center.” 2012. Web. 13 Dec 2019.
Vancouver:
Carvalheiro JMN. Análise da satisfação com o sistema de incentivos na realidade de um Call Center. [Internet] [Thesis]. Technical University of Lisbon; 2012. [cited 2019 Dec 13].
Available from: https://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/10733.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Carvalheiro JMN. Análise da satisfação com o sistema de incentivos na realidade de um Call Center. [Thesis]. Technical University of Lisbon; 2012. Available from: https://www.rcaap.pt/detail.jsp?id=oai:www.repository.utl.pt:10400.5/10733
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Linnaeus University
8.
Erzmoneit, Hanna; Gustafsson, Jonna.
What drives your satisfaction? : A quantitative study of satisfaction and loyalty for sustainable brands in a social media context.
Degree: Marketing, 2017, Linnaeus University
URL: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65691
► By creating close and long-term relationships between the company and the customers, marketers can succeed in creating brand loyal customers. It has been argued…
(more)
▼ By creating close and long-term relationships between the company and the customers, marketers can succeed in creating brand loyal customers. It has been argued that satisfaction is the main and primary driver to loyalty, researchers argue for different drivers that can enhance customer satisfaction: economic benefit, engagement, entertainment and information. Although satisfaction and brand loyalty has been extensively researched, satisfaction and brand loyalty has not been researched for sustainable brands in a social media context. The purpose of this study was to explain how the combined drivers influence satisfaction and how satisfaction influences brand loyalty in a social media context for sustainable brands. Hypotheses were created for each of the drivers, economic benefit, engagement, entertainment and information, as well as one hypothesis for satisfaction to loyalty. Data was collected in form of an online questionnaire from 253 respondents, whereof 163 followed a sustainable brand on social media and hence, were a part of this study’s population. Economic benefit and engagement were found to not influence satisfaction on a sustainable brand’s social media profile. Entertainment and information were both found to have a positive influence on satisfaction on a sustainable brand’s social media profile. The four drivers tested in this study together explains 30,1% of what influences satisfaction, while 69,9% is explained by other unknown factors. Satisfaction explains 24,2 % of what influences brand loyalty. However, one can not say anything about whether or not satisfaction is the main driver which has the most influence on loyalty, since satisfaction is the only independent variable that was tested in this study.
Subjects/Keywords: relationship marketing; customer satisfaction; brand loyalty; social media; sustainable brands; economic benefit; engagement; entertainment; information; Business Administration; Företagsekonomi
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APA ·
Chicago ·
MLA ·
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CSE |
Export
to Zotero / EndNote / Reference
Manager
APA (6th Edition):
Erzmoneit, Hanna; Gustafsson, J. (2017). What drives your satisfaction? : A quantitative study of satisfaction and loyalty for sustainable brands in a social media context. (Thesis). Linnaeus University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65691
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Erzmoneit, Hanna; Gustafsson, Jonna. “What drives your satisfaction? : A quantitative study of satisfaction and loyalty for sustainable brands in a social media context.” 2017. Thesis, Linnaeus University. Accessed December 13, 2019.
http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65691.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Erzmoneit, Hanna; Gustafsson, Jonna. “What drives your satisfaction? : A quantitative study of satisfaction and loyalty for sustainable brands in a social media context.” 2017. Web. 13 Dec 2019.
Vancouver:
Erzmoneit, Hanna; Gustafsson J. What drives your satisfaction? : A quantitative study of satisfaction and loyalty for sustainable brands in a social media context. [Internet] [Thesis]. Linnaeus University; 2017. [cited 2019 Dec 13].
Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65691.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Erzmoneit, Hanna; Gustafsson J. What drives your satisfaction? : A quantitative study of satisfaction and loyalty for sustainable brands in a social media context. [Thesis]. Linnaeus University; 2017. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65691
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
University of Nairobi
9.
Guthiga, P M.
Economic Assessment of Different Management Approaches of Kakamega Forest in Kenya: Cost-benefit and Local Community Satisfaction Analysis
.
Degree: 2007, University of Nairobi
URL: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13293
► Kakamega forest, the only tropical rainforest in Kenya is divided into three different parts each under a distinct management approach: a state-led incentive-based approach of…
(more)
▼ Kakamega forest, the only tropical rainforest in Kenya is divided into three different parts
each under a distinct management approach: a state-led incentive-based approach of the
Forest department (FD), a privately-owned incentive-based approach of a local Quakers
church mission (QCM) and a state-led protectionist approach of the Kenya Wildlife Service
(KWS). Since conservation involves use of resources and distribution of resulting benefits,
economic concerns require that resources be allocated in a way that generates maximum
net benefits. In addition, understanding the distribution of costs and benefits of
conservation among stakeholders is important for informing equity decisions. Cooperation
and support of communities living close to forests is essential for ensuring success of
conservation efforts. However, more often than not, views of local communities are not
systematically elicited, analyzed and incorporated in conservation decisions.
The study applied the framework of cost-benefit analysis to analyze the economic
efficiency and to compare the distribution of costs and benefits among stakeholders under
the three management approaches at the local, national and global levels. The study further
applied the concept of consumer satisfaction to analyze local community satisfaction levels
with, and their perceptions of the three management approaches and factors influencing
them. Further the study investigated the relative importance of different aspects of forest
management offered by forest management agencies to the overall satisfaction of local
communities.
The results indicate that from a global point of view, the three management approaches are
economically efficient. However, from the local and national perspective, the opportunity
costs of conserving the forest outweigh the benefits. The protectionist approach was ranked
highest overall for its performance in forest management by the local communities.
Educated households and those located far from market centers were more likely to be
dissatisfied with all the three management approaches. The location of the households from
the forest margin influences negatively the satisfaction with the protectionist approach
whereas land size had a similar effect on the private incentive-based approach of the QCM.
In general, the three management approaches are perceived in terms of; involvement in
decision-making processes, forest extraction and other mitigation measures and
conservation incentives offered in order of importance. Regression results showed that
these perceptions were influenced by different sets of demographic and socio-economic
factors across the three management approaches.
To correct the skewed burden of conservation costs, appropriate compensatory mechanisms
are needed. Measures should be taken to enhance more participation of people in
conservation processes by all the three management approaches. The overall national
development goals of increasing income earning opportunities by integrating communities
in…
Subjects/Keywords: Economic Assessment;
Management Approaches;
Forest;
Cost benefit;
Satisfaction Analysis;
Community;
Kakamega;
Kenya
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APA ·
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CSE |
Export
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Manager
APA (6th Edition):
Guthiga, P. M. (2007). Economic Assessment of Different Management Approaches of Kakamega Forest in Kenya: Cost-benefit and Local Community Satisfaction Analysis
. (Thesis). University of Nairobi. Retrieved from http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13293
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Guthiga, P M. “Economic Assessment of Different Management Approaches of Kakamega Forest in Kenya: Cost-benefit and Local Community Satisfaction Analysis
.” 2007. Thesis, University of Nairobi. Accessed December 13, 2019.
http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13293.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Guthiga, P M. “Economic Assessment of Different Management Approaches of Kakamega Forest in Kenya: Cost-benefit and Local Community Satisfaction Analysis
.” 2007. Web. 13 Dec 2019.
Vancouver:
Guthiga PM. Economic Assessment of Different Management Approaches of Kakamega Forest in Kenya: Cost-benefit and Local Community Satisfaction Analysis
. [Internet] [Thesis]. University of Nairobi; 2007. [cited 2019 Dec 13].
Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13293.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Guthiga PM. Economic Assessment of Different Management Approaches of Kakamega Forest in Kenya: Cost-benefit and Local Community Satisfaction Analysis
. [Thesis]. University of Nairobi; 2007. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13293
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
10.
Martins, Nuno André dos Reis.
E-shopping experience em marcas de luxo.
Degree: 2017, Instituto Politécnico do Porto
URL: https://www.rcaap.pt/detail.jsp?id=oai:recipp.ipp.pt:10400.22/11786
► Versão final (Esta versão contém as críticas e sugestões dos elementos do júri)
Há já algumas décadas que a utilização mundial da Internet é elevada,…
(more)
▼ Versão final (Esta versão contém as críticas e sugestões dos elementos do júri)
Há já algumas décadas que a utilização mundial da Internet é elevada, sendo a
tendência natural o aumento acentuado desta utilização ao longo dos anos. Desde a
utilização para fins lúdicos ou recreativos até à utilização para fins profissionais, a Internet
veio facilitar o contato entre diferentes pessoas, empresas e mercados, tornando-se
rapidamente num elemento essencial nas vidas de milhões de pessoas.
Para o consumidor, a Internet veio facilitar os processos e assumiu um papel
facilitador ao garantir acesso a um maior conhecimento acerca das marcas e produtos. Para
as marcas, a Internet é uma forte ferramenta para alcançar um maior número de mercados,
contudo este canal veio atribuir uma maior importância à experiência de compra inerente
às compras online.
O presente trabalho de investigação pretende criar fundamentos teóricos que
ajudem a perceber de que forma as experiências de compra online de bens de luxo
influenciam os consumidores online, nomeadamente o nível de e-satisfação, da E-Perceção
de benefício, da e-confiança e consequentemente da e-lealdade destes a determinada
marca.
Assim através de um estudo quantitativo, junto de uma amostra de 402 utilizadores
de Internet selecionada por conveniência, foi possível compreender de que forma a
experiência de compra online de produtos de luxo influencia a relação dos consumidores
com as marcas de luxo. Os resultados da investigação permitiram constatar que a
Experiência de Compra exerce uma influência sobre a E-Satisfação, E-Confiança e EPerceção
de Benefício, e que a E-Satisfação por sua vez influencia a E-Lealdade dos
consumidores online Portugueses.
Concluiu-se ainda que os consumidores de marcas de luxo online satisfeitos com a
experiência de compra são consumidores potencialmente mais leais às marcas. Ou seja
concluiu-se que a E-Satisfação influencia a E-Lealdade dos consumidores online de marcas
de luxo.
For some decades now, the worldwide use of the Internet has been high, with a
natural tendency to increase throughout the years. From recreational to professional use,
the Internet has facilitated contact between different people, businesses and markets,
quickly becoming an essential element in the lives of millions of people.
For the consumer, the Internet has facilitated the processes and played a facilitating
role in ensuring access to more knowledge about brands and products. For brands, the
Internet is a strong tool to reach a greater number of markets, but this channel has now
placed greater importance on the shopping experience inherent to online shopping.
This research aims at creating theoretical foundations that help to understand how
online shopping experiences of luxury goods influence consumers online, in particular the
level of e-satisfaction, e-perceived benefit, e-trust and consequently of their loyalty to a
certain brand.
Thus, through a quantitative study with a sample of 402 Internet users selected for
convenience, it was possible to understand how the…
Advisors/Committee Members: Teixeira, Sandrina Francisca.
Subjects/Keywords: E-commerce; Experiência de compra; E-satisfação; E-confiança; E-lealdade; E-perceção de benefício; E-commerce; E-loyalty; Eperceived benefit; Shopping experience; E-satisfaction; E-trust; Gestão
Record Details
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APA ·
Chicago ·
MLA ·
Vancouver ·
CSE |
Export
to Zotero / EndNote / Reference
Manager
APA (6th Edition):
Martins, N. A. d. R. (2017). E-shopping experience em marcas de luxo. (Thesis). Instituto Politécnico do Porto. Retrieved from https://www.rcaap.pt/detail.jsp?id=oai:recipp.ipp.pt:10400.22/11786
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Chicago Manual of Style (16th Edition):
Martins, Nuno André dos Reis. “E-shopping experience em marcas de luxo.” 2017. Thesis, Instituto Politécnico do Porto. Accessed December 13, 2019.
https://www.rcaap.pt/detail.jsp?id=oai:recipp.ipp.pt:10400.22/11786.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
MLA Handbook (7th Edition):
Martins, Nuno André dos Reis. “E-shopping experience em marcas de luxo.” 2017. Web. 13 Dec 2019.
Vancouver:
Martins NAdR. E-shopping experience em marcas de luxo. [Internet] [Thesis]. Instituto Politécnico do Porto; 2017. [cited 2019 Dec 13].
Available from: https://www.rcaap.pt/detail.jsp?id=oai:recipp.ipp.pt:10400.22/11786.
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
Council of Science Editors:
Martins NAdR. E-shopping experience em marcas de luxo. [Thesis]. Instituto Politécnico do Porto; 2017. Available from: https://www.rcaap.pt/detail.jsp?id=oai:recipp.ipp.pt:10400.22/11786
Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
University of Arizona
11.
Linck, Stephen.
Barriers and facilitators to care of beneficiaries of the United States military health system
.
Degree: 2001, University of Arizona
URL: http://hdl.handle.net/10150/627384
► Concerns about health care cost, quality, and access have led to major reform in the U.S. Military Health System (MHS). These changes may impact how…
(more)
▼ Concerns about health care cost, quality, and access have led to major reform in the U.S.
Military Health System (MHS). These changes may impact how clients view the system
and their health care. The purpose of this study was to describe and compare the
perceived barriers and facilitators to care for active duty and civilian health care
beneficiaries. Secondary inductive content analysis was performed with 29 original
phenomenological interviews. Categories and subcategories of barriers and facilitators
were identified. Facilitators common across groups were: staff characteristics, system
familiarity, and military health system processes and structures. Common barriers
common included military processes, health care staff, health care system process and
procedures, and oppressive milieu. Facilitators and barriers unique to each group were
also identified. These findings can assist military nurse leaders advocate for and
implement health care systems changes that will
benefit the consumer as well as the
system of care.
Advisors/Committee Members: Koithan, Mary (advisor), Verran, Joyce (committeemember), Saulpaugh, Janine (committeemember).
Subjects/Keywords: Health Services Accessibility.;
Health Benefit Plans, Employee.;
Patient Satisfaction.;
Military Medicine.;
Nursing.
Record Details
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APA ·
Chicago ·
MLA ·
Vancouver ·
CSE |
Export
to Zotero / EndNote / Reference
Manager
APA (6th Edition):
Linck, S. (2001). Barriers and facilitators to care of beneficiaries of the United States military health system
. (Masters Thesis). University of Arizona. Retrieved from http://hdl.handle.net/10150/627384
Chicago Manual of Style (16th Edition):
Linck, Stephen. “Barriers and facilitators to care of beneficiaries of the United States military health system
.” 2001. Masters Thesis, University of Arizona. Accessed December 13, 2019.
http://hdl.handle.net/10150/627384.
MLA Handbook (7th Edition):
Linck, Stephen. “Barriers and facilitators to care of beneficiaries of the United States military health system
.” 2001. Web. 13 Dec 2019.
Vancouver:
Linck S. Barriers and facilitators to care of beneficiaries of the United States military health system
. [Internet] [Masters thesis]. University of Arizona; 2001. [cited 2019 Dec 13].
Available from: http://hdl.handle.net/10150/627384.
Council of Science Editors:
Linck S. Barriers and facilitators to care of beneficiaries of the United States military health system
. [Masters Thesis]. University of Arizona; 2001. Available from: http://hdl.handle.net/10150/627384
12.
Benton, J.
Partial Satisfaction Planning: Representation and Solving
Methods.
Degree: PhD, Computer Science, 2012, Arizona State University
URL: http://repository.asu.edu/items/15168
► Automated planning problems classically involve finding a sequence of actions that transform an initial state to some state satisfying a conjunctive set of goals with…
(more)
▼ Automated planning problems classically involve
finding a sequence of actions that transform an initial state to
some state satisfying a conjunctive set of goals with no temporal
constraints. But in many real-world problems, the best plan may
involve satisfying only a subset of goals or missing defined goal
deadlines. For example, this may be required when goals are
logically conflicting, or when there are time or cost constraints
such that achieving all goals on time may be too expensive. In this
case, goals and deadlines must be declared as soft. I call these
partial satisfaction planning (PSP) problems. In this work, I focus
on particular types of PSP problems, where goals are given a
quantitative value based on whether (or when) they are achieved.
The objective is to find a plan with the best quality. A first
challenge is in finding adequate goal representations that capture
common types of goal achievement rewards and costs. One popular
representation is to give a single reward on each goal of a
planning problem. I further expand on this approach by allowing
users to directly introduce utility dependencies, providing for
changes of goal achievement reward directly based on the goals a
plan achieves. After, I introduce time-dependent goal costs, where
a plan incurs penalty if it will achieve a goal past a specified
deadline. To solve PSP problems with goal utility dependencies, I
look at using state-of-the-art methodologies currently employed for
classical planning problems involving heuristic search. In doing
so, one faces the challenge of simultaneously determining the best
set of goals and plan to achieve them. This is complicated by
utility dependencies defined by a user and cost dependencies within
the plan. To address this, I introduce a set of heuristics based on
combinations using relaxed plans and integer programming
formulations. Further, I explore an approach to improve search
through learning techniques by using automatically generated state
features to find new states from which to search. Finally, the
investigation into handling time-dependent goal costs leads us to
an improved search technique derived from observations based on
solving discretized approximations of cost functions.
Subjects/Keywords: Computer science; Artificial intelligence; automated planning; goal selection; net benefit; over-subscription; partial satisfaction
…satisfaction
planning when maximizing net benefit.1
3.1
B EST-F IRST H EURISTIC S EARCH
FOR
PSP… …Partial Satisfaction Planning . . . . . . . . . .
4
2 Representations for Partial Satisfaction… …Heuristic Search for Maximizing Net Benefit
3.1
. . . . . . . . . . . . . . . 16
Best-First… …Admissible LP-based Heuristic for Goal Utility Dependencies . 41
4.4
Improving Net Benefit… …Page
7.1
Representations for Partial Satisfaction Planning . . . . . . . . . . . 123
7.2…
Record Details
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Record Details
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❌
APA ·
Chicago ·
MLA ·
Vancouver ·
CSE |
Export
to Zotero / EndNote / Reference
Manager
APA (6th Edition):
Benton, J. (2012). Partial Satisfaction Planning: Representation and Solving
Methods. (Doctoral Dissertation). Arizona State University. Retrieved from http://repository.asu.edu/items/15168
Chicago Manual of Style (16th Edition):
Benton, J. “Partial Satisfaction Planning: Representation and Solving
Methods.” 2012. Doctoral Dissertation, Arizona State University. Accessed December 13, 2019.
http://repository.asu.edu/items/15168.
MLA Handbook (7th Edition):
Benton, J. “Partial Satisfaction Planning: Representation and Solving
Methods.” 2012. Web. 13 Dec 2019.
Vancouver:
Benton J. Partial Satisfaction Planning: Representation and Solving
Methods. [Internet] [Doctoral dissertation]. Arizona State University; 2012. [cited 2019 Dec 13].
Available from: http://repository.asu.edu/items/15168.
Council of Science Editors:
Benton J. Partial Satisfaction Planning: Representation and Solving
Methods. [Doctoral Dissertation]. Arizona State University; 2012. Available from: http://repository.asu.edu/items/15168
. 
Open Access Theses and Dissertations
