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You searched for subject:(Banca per internet). Showing records 1 – 2 of 2 total matches.

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Universitat de Girona

1. Petnji Yaya, Luc Honoré. Customers' loyalty and its antecedents and perception of ISO 9001 in online banking.

Degree: Departament d'Organització, Gestió Empresarial i Disseny de Producte, 2012, Universitat de Girona

Aquesta tesis doctoral investiga si la implantació de sistemes d’assegurament de la qualitat segons la norma ISO 9001 als serveis bancaris per internet, afecta a la satisfacció del servei per part dels clients d’aquesta. En aquest sentit, ha calgut analitzar l’escala de mesura de la qualitat dels serveis per internet E-S-QUAL, per tal d’adaptar-la als serveis bancaris, incloent-hi una mesura de la satisfacció en els casos on hi ha hagut reclamacions. D’aquesta forma, la tesis ha aportat un model, testejat empíricament, on es determinen quines son les causes que afecten a una bona satisfacció del servei per part del client, i a un augment de la lleialtat dels clients per part de l’empresa; tan pels clients que han realitzat reclamacions en el servei com als que no. Advisors/Committee Members: [email protected] (authoremail), false (authoremailshow), Casadesús Fa, Martí (director), Marimon Viadiu, Frederic (director), true (authorsendemail).

Subjects/Keywords: ISO 9001; Banca per internet; Online banking; Serveis de qualitat; Servicios de calidad; Quality services; Gestió de qualitat; Gestión de calidad; Quality management; e-serveis; e-servicios; e-services; Satisfacció dels clients; Satisfacción de los clientes; Customers satisfaction; 336; 339

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Petnji Yaya, L. H. (2012). Customers' loyalty and its antecedents and perception of ISO 9001 in online banking. (Thesis). Universitat de Girona. Retrieved from http://hdl.handle.net/10803/96090

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Petnji Yaya, Luc Honoré. “Customers' loyalty and its antecedents and perception of ISO 9001 in online banking.” 2012. Thesis, Universitat de Girona. Accessed April 18, 2019. http://hdl.handle.net/10803/96090.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Petnji Yaya, Luc Honoré. “Customers' loyalty and its antecedents and perception of ISO 9001 in online banking.” 2012. Web. 18 Apr 2019.

Vancouver:

Petnji Yaya LH. Customers' loyalty and its antecedents and perception of ISO 9001 in online banking. [Internet] [Thesis]. Universitat de Girona; 2012. [cited 2019 Apr 18]. Available from: http://hdl.handle.net/10803/96090.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Petnji Yaya LH. Customers' loyalty and its antecedents and perception of ISO 9001 in online banking. [Thesis]. Universitat de Girona; 2012. Available from: http://hdl.handle.net/10803/96090

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Universitat de Girona

2. Arbussà i Reixach, Anna. The effects of information and communication technologies on the banking sector and the payments system.

Degree: Departament d'Economia, 2001, Universitat de Girona

This dissertation studies the effects of Information and Communication Technologies (ICT) on the banking sector and the payments system. It provides insight into how technology-induced changes occur, by exploring both the nature and scope of main technology innovations and evidencing their economic implications for banks and payment systems. Some parts in the dissertation are descriptive. They summarise the main technological developments in the field of finance and link them to economic policies. These parts are complemented with sections of the study that focus on assessing the extent of technology application to banking and payment activities. Finally, it includes also some work which borrows from the economic literature on banking. The need for an interdisciplinary approach arises from the complexity of the topic and the rapid path of change to which it is subject. The first chapter provides an overview of the influence of developments in ICT on the evolution of financial services and international capital flows. We include main indicators and discuss innovation in the financial sector, exchange rates and international capital flows. The chapter concludes with impact analysis and policy options regarding the international financial architecture, some monetary policy issues and the role of international institutions. The second chapter is a technology assessment study that focuses on the relationship between technology and money. The application of technology to payments systems is transforming the way we use money and, in some instances, is blurring the definition of what constitutes money. This chapter surveys the developments in electronic forms of payment and their relationship to the banking system. It also analyses the challenges posed by electronic money for regulators and policy makers, and in particular the opportunities created by two simultaneous processes: the Economic and Monetary Union and the increasing use of electronic payment instruments. The third chapter deals with the implications of developments in ICT on relationship banking. The financial intermediation literature explains relationship banking as a type of financial intermediation characterised by proprietary information and multiple interactions with customers. This form of banking is important for the financing of small and medium-sized enterprises. We discuss the effects of ICT on the banking sector as a whole and then apply these developments to the case of relationship banking. The fourth chapter is an empirical study of the effects of technology on the banking business, using a sample of data from the Spanish banking industry. The design of the study is based on some of the events described in the previous chapters, and also draws from the economic literature on banking. The study shows that developments in information management have differential effects on wholesale and retail banking activities. Finally, the last chapter is a technology assessment study on electronic payments systems in Spain and the European… Advisors/Committee Members: [email protected] (authoremail), false (authoremailshow), Valls Pasola, Jaume (director).

Subjects/Keywords: Diner electrònic; Innovacions financeres; Innovaciones financieras; Globalització; Opcions de polítiques; Globalización; Dinero electrónico; Banco por internet; Internet banking; Opciones de políticas; Electronic money; Policy options; Banca per internet; Financial innovation; Globalisation; 336

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Arbussà i Reixach, A. (2001). The effects of information and communication technologies on the banking sector and the payments system. (Thesis). Universitat de Girona. Retrieved from http://hdl.handle.net/10803/7696

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Arbussà i Reixach, Anna. “The effects of information and communication technologies on the banking sector and the payments system.” 2001. Thesis, Universitat de Girona. Accessed April 18, 2019. http://hdl.handle.net/10803/7696.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Arbussà i Reixach, Anna. “The effects of information and communication technologies on the banking sector and the payments system.” 2001. Web. 18 Apr 2019.

Vancouver:

Arbussà i Reixach A. The effects of information and communication technologies on the banking sector and the payments system. [Internet] [Thesis]. Universitat de Girona; 2001. [cited 2019 Apr 18]. Available from: http://hdl.handle.net/10803/7696.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Arbussà i Reixach A. The effects of information and communication technologies on the banking sector and the payments system. [Thesis]. Universitat de Girona; 2001. Available from: http://hdl.handle.net/10803/7696

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

.