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1. Bustard, John. The smart event experience : a many to many co-creation.

Degree: PhD, 2019, Ulster University

The use of information communication technology (ICT) by consumers in event contexts with the aim to enhance the event experience has increased significantly in recent years. This study serves to explore how such experiences are evolving in an era driven by ubiquitous connectivity, the search for more personalised experience and through the conduit of smart and social technologies. The paradigm shift toward customer co-creation is particularly emphasized in the service marketing and management disciplines, through service dominant (SD) logic as a means of competitive advantage but remains critically under-researched in the context of many to many (MTM) co-creation enabled by technology. At its heart, this study adopts interpretative phenomenological analysis (IPA) as a generative approach and is part of an overall research design classified as mixed methods phenomenological research (MMPR). It focuses on exploring and evaluating value co-creation in the event context as an MTM enabled experience through ICTs within the digital event experience. Exploration in the first phase is developed through projective reflective analysis and findings from an events context are evaluated over a 2-year period and underpinned with findings from event stakeholder and specialist interviews. The research focuses on exploring and evaluating value co-creation through ICTs within the digital event experiences of event fans at Ireland's largest outdoor sports event. This study provides an original and significant contribution to service marketing theory and SD Logic in particular, by generating new knowledge around MTM technology enabled co-creation in the event context. The study is the first to develop frameworks around these dimensions in emerging experience contexts, where connectivity and interoperability, through smart tourism destination strategy offer new strategic opportunity. The conceptualisation of the Multiphasic Digital Event Experience provides a new theoretical framework from which knowledge can be derived and applied. This new knowledge has wider implications which have both academic and industry impact, particularly in new contexts such as the emerging smart event experience.

Subjects/Keywords: Smartphone Apps; Mobile apps; Event Experience; Event Technology; Co-creation; Mobile; ICT; Many to Many; MTM

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Bustard, J. (2019). The smart event experience : a many to many co-creation. (Doctoral Dissertation). Ulster University. Retrieved from https://ulster.pure.elsevier.com/en/studentTheses/02410f07-e5bc-4f82-bc55-7cccc8e549d8 ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.793742

Chicago Manual of Style (16th Edition):

Bustard, John. “The smart event experience : a many to many co-creation.” 2019. Doctoral Dissertation, Ulster University. Accessed May 30, 2020. https://ulster.pure.elsevier.com/en/studentTheses/02410f07-e5bc-4f82-bc55-7cccc8e549d8 ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.793742.

MLA Handbook (7th Edition):

Bustard, John. “The smart event experience : a many to many co-creation.” 2019. Web. 30 May 2020.

Vancouver:

Bustard J. The smart event experience : a many to many co-creation. [Internet] [Doctoral dissertation]. Ulster University; 2019. [cited 2020 May 30]. Available from: https://ulster.pure.elsevier.com/en/studentTheses/02410f07-e5bc-4f82-bc55-7cccc8e549d8 ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.793742.

Council of Science Editors:

Bustard J. The smart event experience : a many to many co-creation. [Doctoral Dissertation]. Ulster University; 2019. Available from: https://ulster.pure.elsevier.com/en/studentTheses/02410f07-e5bc-4f82-bc55-7cccc8e549d8 ; https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.793742


AUT University

2. Abusaber, Wesam. Remembering future tasks: a usability study of reminder apps .

Degree: AUT University

This research is a usability study of reminder apps that are available on smartphones and tablets. Reminder apps are used by people to remember their future tasks and also manage their schedules. Interviews, co-inquiry, observation and diary methods were used with several students to understand user experiences. An initial set of guidelines were formulated covering interaction and graphic design. Awareness is raised about gender differences and religious preferences. The study also offers researchers and practitioners the comparative advantages of the different methods that can be used to get user experiences and preferences. Advisors/Committee Members: Carter, Philip (advisor).

Subjects/Keywords: Reminder apps; Usability study; Think aloud; Co-inquiry; Diary study

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Abusaber, W. (n.d.). Remembering future tasks: a usability study of reminder apps . (Thesis). AUT University. Retrieved from http://hdl.handle.net/10292/9211

Note: this citation may be lacking information needed for this citation format:
No year of publication.
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Abusaber, Wesam. “Remembering future tasks: a usability study of reminder apps .” Thesis, AUT University. Accessed May 30, 2020. http://hdl.handle.net/10292/9211.

Note: this citation may be lacking information needed for this citation format:
No year of publication.
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Abusaber, Wesam. “Remembering future tasks: a usability study of reminder apps .” Web. 30 May 2020.

Note: this citation may be lacking information needed for this citation format:
No year of publication.

Vancouver:

Abusaber W. Remembering future tasks: a usability study of reminder apps . [Internet] [Thesis]. AUT University; [cited 2020 May 30]. Available from: http://hdl.handle.net/10292/9211.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
No year of publication.

Council of Science Editors:

Abusaber W. Remembering future tasks: a usability study of reminder apps . [Thesis]. AUT University; Available from: http://hdl.handle.net/10292/9211

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation
No year of publication.

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