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Pontifical Catholic University of Rio de Janeiro

1. FLAVIA RIBEIRO VILLELA. [en] MULTICRITERION ANALYSIS TO CREATE A QUALITY INDEX TO EVALUATE THE SERVICE PROVIDED BY A DISTRIBUTION ELECTRICITY UTILITY.

Degree: 2011, Pontifical Catholic University of Rio de Janeiro

[pt] Esta dissertação apresenta, via um estudo de caso, o desenvolvimento de um modelo de decisão multicritério para a definição do Índice de Qualidade de Fornecimento de Energia Elétrica por uma distribuidora. O estudo desenvolveu um processo interativo, apoiado pela abordagem multicritério e software MACBETH. Este trabalho apresenta as diferentes componentes deste processo interativo sociotécnico. MACBETH requer apenas julgamentos qualitativos sobre as diferenças de atratividade entre elementos para gerar pontuações e pesos em cada critério. Esse tipo de procedimento de julgamento motivou discussão e aprendizagem no âmbito do grupo de trabalho, contribuindo para o desenvolvimento de um sistema de valores em grupo. O modelo multicritério desenvolvido é suficientemente genérico para ser facilmente aplicável a outras distribuidoras de energia elétrica. O índice proposto pode ser adaptado e servir como medida de comparação da qualidade dos serviços prestados entre as diversas distribuidoras. Desta forma, o presente trabalho também se apresenta como uma contribuição ao órgão regulador, que vem estudando a possibilidade de se definir um indicador de qualidade que seja mais robusto e que leve em consideração outros aspectos dos serviços de fornecimento de energia.

[en] This dissertation presents, through a case study, the development of a multicriterion decision model to create a Quality Index to evaluate the service provided by a distribution electricity utility. The study used an iterative process following the approach proposed by MACBETH software. The thesis shows the different components of this social-technical process adopted. MACBETH requires solely qualitative judgments about the attractiveness differences among the elements in order to generate the weights and the marks for each criterion. This type of judgment procedure motivates the discussion and the learning process among the members of the working group, which results in a real contribution to development of a group value system. The multicriterion model developed is general enough to allow its implementation to others distribution electricity utilities. This proposed index can be easily adapted and acts as a comparison measure of the quality of the services provided by utilities. Therefore, the present thesis also brings about a contribution to the regulator agent which is searching for quality index that is robust enough to be implemented in any distributing utility.

Advisors/Committee Members: REINALDO CASTRO SOUZA.

Subjects/Keywords: [pt] QUALIDADE DE SERVICO; [en] QUALITY OF SERVICE; [pt] ENERGIA ELETRICA; [en] ELECTRIC ENERGY; [pt] MACBETH; [en] MACBETH

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

VILLELA, F. R. (2011). [en] MULTICRITERION ANALYSIS TO CREATE A QUALITY INDEX TO EVALUATE THE SERVICE PROVIDED BY A DISTRIBUTION ELECTRICITY UTILITY. (Thesis). Pontifical Catholic University of Rio de Janeiro. Retrieved from http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=17404

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

VILLELA, FLAVIA RIBEIRO. “[en] MULTICRITERION ANALYSIS TO CREATE A QUALITY INDEX TO EVALUATE THE SERVICE PROVIDED BY A DISTRIBUTION ELECTRICITY UTILITY.” 2011. Thesis, Pontifical Catholic University of Rio de Janeiro. Accessed December 06, 2019. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=17404.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

VILLELA, FLAVIA RIBEIRO. “[en] MULTICRITERION ANALYSIS TO CREATE A QUALITY INDEX TO EVALUATE THE SERVICE PROVIDED BY A DISTRIBUTION ELECTRICITY UTILITY.” 2011. Web. 06 Dec 2019.

Vancouver:

VILLELA FR. [en] MULTICRITERION ANALYSIS TO CREATE A QUALITY INDEX TO EVALUATE THE SERVICE PROVIDED BY A DISTRIBUTION ELECTRICITY UTILITY. [Internet] [Thesis]. Pontifical Catholic University of Rio de Janeiro; 2011. [cited 2019 Dec 06]. Available from: http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=17404.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

VILLELA FR. [en] MULTICRITERION ANALYSIS TO CREATE A QUALITY INDEX TO EVALUATE THE SERVICE PROVIDED BY A DISTRIBUTION ELECTRICITY UTILITY. [Thesis]. Pontifical Catholic University of Rio de Janeiro; 2011. Available from: http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=17404

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

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