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Pontifical Catholic University of Rio de Janeiro

1. MONICA SPITALNIK NATHAN. [en] CONFLICTS IN THE CLASSROOM: CONSTRUCTED RELATIONSHIPS BETWEEN TEACHER AND STUDENTS IN A UNIVERSITY COURSE.

Degree: 2004, Pontifical Catholic University of Rio de Janeiro

[pt] Pesquisa de cunho micro-etnográfico, realizada em aulas de ciências exatas numa universidade do Rio de Janeiro, descreve e analisa o surgimento e gerenciamento de conflitos entre participantes em sala de aula. A fundamentação teórica se baseia nos pressupostos da Sociolingüística Interacional para análise do discurso oral. Realizou-se uma triangulação metodológica que incluiu o método de observação participante, gravações em vídeo/áudio e entrevistas. Os resultados mostram que os conflitos entre os participantes decorrem de: relações paradoxais criadas por alinhamentos contraditórios; distintas expectativas em relação à aula e ao programa do curso; diferentes interpretações acerca da função dos alinhamentos, e relativização da assimetria entre professores e alunos o que permite a expressão de alinhamentos humorísticos e agressivos. Outros resultados mostram como os conflitos são movimentos importantes para os participantes construírem novas relações com os outros membros do grupo. Este estudo é uma reflexão acerca dos enquadres de conflito o que pode contribuir para a prática do professor como educador.

[en] This micro-analytical research, conducted in a formal course at a graduate school of computer science in Rio de Janeiro, describes and analyzes the appearance and management of conflicts between participants in the classroom. An Interactional Sociolinguistic theoretical perspective is taken up to analyze oral discourse. Methodological triangulation, which included participant-observation, video/audio recording, and interviewing, was carried out. Results show that conflicts between participants are brought about by: paradoxical relationships due to contradictory alignments; different expectations associated to the course and its agenda; different interpretations related to alignment functions, and mitigated asymmetrical relationships allowing humorous and aggressive alignments to become evident. Other results reveal how conflicts can be important movements in the construction of new relationships with other members of the group. This study is a reflection about conflict frames, which can contribute to the teacher`s practice as an educator.

Advisors/Committee Members: LILIANA CABRAL BASTOS.

Subjects/Keywords: [pt] CONFLITO; [en] CONFLICT; [pt] ALINHAMENTOS; [en] ALIGNMENTS; [pt] PARADOXOS COMUNICATIVOS; [en] COMMUNICATIVE PARADOXES; [pt] INTERACAO EM SALA DE AULA; [en] CLASSROOM INTERACTION; [pt] ENQUADRES; [en] FRAMES

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

NATHAN, M. S. (2004). [en] CONFLICTS IN THE CLASSROOM: CONSTRUCTED RELATIONSHIPS BETWEEN TEACHER AND STUDENTS IN A UNIVERSITY COURSE. (Thesis). Pontifical Catholic University of Rio de Janeiro. Retrieved from http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=5136

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

NATHAN, MONICA SPITALNIK. “[en] CONFLICTS IN THE CLASSROOM: CONSTRUCTED RELATIONSHIPS BETWEEN TEACHER AND STUDENTS IN A UNIVERSITY COURSE.” 2004. Thesis, Pontifical Catholic University of Rio de Janeiro. Accessed October 25, 2020. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=5136.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

NATHAN, MONICA SPITALNIK. “[en] CONFLICTS IN THE CLASSROOM: CONSTRUCTED RELATIONSHIPS BETWEEN TEACHER AND STUDENTS IN A UNIVERSITY COURSE.” 2004. Web. 25 Oct 2020.

Vancouver:

NATHAN MS. [en] CONFLICTS IN THE CLASSROOM: CONSTRUCTED RELATIONSHIPS BETWEEN TEACHER AND STUDENTS IN A UNIVERSITY COURSE. [Internet] [Thesis]. Pontifical Catholic University of Rio de Janeiro; 2004. [cited 2020 Oct 25]. Available from: http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=5136.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

NATHAN MS. [en] CONFLICTS IN THE CLASSROOM: CONSTRUCTED RELATIONSHIPS BETWEEN TEACHER AND STUDENTS IN A UNIVERSITY COURSE. [Thesis]. Pontifical Catholic University of Rio de Janeiro; 2004. Available from: http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=5136

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Pontifical Catholic University of Rio de Janeiro

2. WANIA TEREZINHA LADEIRA. [en] THE MEDIATOR ROLE IN MANAGEMENT AND CONFLICT NEGOTIATION IN CONCILIATION HEARINGS.

Degree: 2005, Pontifical Catholic University of Rio de Janeiro

[pt] Baseando-se em teorias da Sociolingüística Interacional e Análise da Conversa, mais especificamente, da Fala-em-interação em contexto institucional, analisa-se o papel do mediador no gerenciamento de conflitos entre consumidor e empresas reclamadas em um Juizado Especial Cível de Relações de Consumo. Utiliza-se, como dados, gravações de fala-em-interação em audiências de conciliação desse juizado. A resolução de conflitos em ambiente institucional difere da disputa informal por contar com um mandato institucional particular que direciona uma organização interacional, na qual os direitos de participação são restritos, diferentemente da conversa cotidiana. Expectativas de normas, status de participação diferenciados e seqüência de procedimentos caracterizam a audiência de conciliação e possibilitam a sua divisão em dois momentos principais: a narrativa e a negociação. Analisando o papel do mediador nesses dois momentos, observa-se que ele co- constrói a história do consumidor, por meio de perguntas e de formulações. Assim, durante o relato do conflito, o mediador se alinha, na maior parte das vezes, com o consumidor. Durante a negociação, o mediador pode mudar o seu alinhamento com a finalidade de cumprir a sua tarefa institucional de negociar e conseguir conciliar os adversários. Desse modo, pode-se concluir que os alinhamentos do mediador são direcionados para a sua tarefa institucional.

[en] Based on Interactional Sociolinguistics and Conversation Analysis theories, this work investigates the mediator role in conflict management between costumers and product and services suppliers in conciliation hearings in a brazilian Small Claim Court (Juizado Especial de Relações de Consumo). The date consist of tape recordings of talk-in-interaction in work place. Conflict resolution in institutional settings is distinct from informal dispute because its procedures define especific roles for each interaction participant. A particular institutional mandate determine a interactional organization where the participants rigths suffer restrictions that are absent in ordinary conversation. Norms expectations, distinct participation status and sequence of procedures are features of conciliation hearings that make possible to identify two moments in the hearings: narrative and negociation. Analysing the mediator role in the narrative moment, it was observed his co-contruction of the consumer narrative by questions and formulations. Thus, the mediator align himself most of the time with the consumer side during the conflict narrative. In the negotiation moment, he may change his alignment in order to do a institutional task of making agreement between disputants. Finally, there is an argument that mediator alignments are oriented by his institutional work.

Advisors/Committee Members: MARIA DO CARMO LEITE DE OLIVEIRA.

Subjects/Keywords: [pt] NEGOCIACAO; [en] NEGOTIATION; [pt] NARRATIVA; [en] NARRATIVE; [pt] MEDIACAO; [en] MEDIATION; [pt] PAPEL DE MEDIADOR; [en] MEDIATOR ROLE; [pt] MANDATO INSTITUCIONAL; [en] INSTITUTIONAL MANDATE; [pt] ALINHAMENTOS DE MEDIADOR; [en] MEDIATOR ALIGNMENTS

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

LADEIRA, W. T. (2005). [en] THE MEDIATOR ROLE IN MANAGEMENT AND CONFLICT NEGOTIATION IN CONCILIATION HEARINGS. (Thesis). Pontifical Catholic University of Rio de Janeiro. Retrieved from http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=7088

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

LADEIRA, WANIA TEREZINHA. “[en] THE MEDIATOR ROLE IN MANAGEMENT AND CONFLICT NEGOTIATION IN CONCILIATION HEARINGS.” 2005. Thesis, Pontifical Catholic University of Rio de Janeiro. Accessed October 25, 2020. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=7088.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

LADEIRA, WANIA TEREZINHA. “[en] THE MEDIATOR ROLE IN MANAGEMENT AND CONFLICT NEGOTIATION IN CONCILIATION HEARINGS.” 2005. Web. 25 Oct 2020.

Vancouver:

LADEIRA WT. [en] THE MEDIATOR ROLE IN MANAGEMENT AND CONFLICT NEGOTIATION IN CONCILIATION HEARINGS. [Internet] [Thesis]. Pontifical Catholic University of Rio de Janeiro; 2005. [cited 2020 Oct 25]. Available from: http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=7088.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

LADEIRA WT. [en] THE MEDIATOR ROLE IN MANAGEMENT AND CONFLICT NEGOTIATION IN CONCILIATION HEARINGS. [Thesis]. Pontifical Catholic University of Rio de Janeiro; 2005. Available from: http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=7088

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

.