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You searched for subject:( customer). Showing records 1 – 30 of 4415 total matches.

[1] [2] [3] [4] [5] … [148]

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University of Johannesburg

1. Ngcobo, Philisani David. An investigation of customer switching/defection behaviour in a selected segment of Standard Bank retail division.

Degree: 2012, University of Johannesburg

M.B.A.

Increasing customer longevity in branch banking is a difficult process, with the average bank loosing fifteen (15%) to twenty (20%) percent of its customers… (more)

Subjects/Keywords: Customer loyalty.; Customer services

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Ngcobo, P. D. (2012). An investigation of customer switching/defection behaviour in a selected segment of Standard Bank retail division. (Thesis). University of Johannesburg. Retrieved from http://hdl.handle.net/10210/7682

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Ngcobo, Philisani David. “An investigation of customer switching/defection behaviour in a selected segment of Standard Bank retail division.” 2012. Thesis, University of Johannesburg. Accessed July 21, 2019. http://hdl.handle.net/10210/7682.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Ngcobo, Philisani David. “An investigation of customer switching/defection behaviour in a selected segment of Standard Bank retail division.” 2012. Web. 21 Jul 2019.

Vancouver:

Ngcobo PD. An investigation of customer switching/defection behaviour in a selected segment of Standard Bank retail division. [Internet] [Thesis]. University of Johannesburg; 2012. [cited 2019 Jul 21]. Available from: http://hdl.handle.net/10210/7682.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Ngcobo PD. An investigation of customer switching/defection behaviour in a selected segment of Standard Bank retail division. [Thesis]. University of Johannesburg; 2012. Available from: http://hdl.handle.net/10210/7682

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Addis Ababa University

2. Wadajo, Wami. The Impact of Organizational Culture on Customer Satisfaction: With Special Reference to Kersa Malima Woreda Public Health Sector.

Degree: 2014, Addis Ababa University

Customer satisfaction is the evaluation of the perceived discrepancy between prior expectations and the actual performance of the product or services of particular organization. It… (more)

Subjects/Keywords: Culture; Customer

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APA (6th Edition):

Wadajo, W. (2014). The Impact of Organizational Culture on Customer Satisfaction: With Special Reference to Kersa Malima Woreda Public Health Sector. (Thesis). Addis Ababa University. Retrieved from http://etd.aau.edu.et/dspace/handle/123456789/5100

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Wadajo, Wami. “The Impact of Organizational Culture on Customer Satisfaction: With Special Reference to Kersa Malima Woreda Public Health Sector. ” 2014. Thesis, Addis Ababa University. Accessed July 21, 2019. http://etd.aau.edu.et/dspace/handle/123456789/5100.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Wadajo, Wami. “The Impact of Organizational Culture on Customer Satisfaction: With Special Reference to Kersa Malima Woreda Public Health Sector. ” 2014. Web. 21 Jul 2019.

Vancouver:

Wadajo W. The Impact of Organizational Culture on Customer Satisfaction: With Special Reference to Kersa Malima Woreda Public Health Sector. [Internet] [Thesis]. Addis Ababa University; 2014. [cited 2019 Jul 21]. Available from: http://etd.aau.edu.et/dspace/handle/123456789/5100.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Wadajo W. The Impact of Organizational Culture on Customer Satisfaction: With Special Reference to Kersa Malima Woreda Public Health Sector. [Thesis]. Addis Ababa University; 2014. Available from: http://etd.aau.edu.et/dspace/handle/123456789/5100

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Univerzitet u Beogradu

3. Pobrić, Amira R. Merenje i upravljanje profitabilnošću kupaca.

Degree: Ekonomski fakultet, 2016, Univerzitet u Beogradu

Društvene nauke / Računovodstvo

Stvaranje vrednosti za vlasnike predstavlja primarni cilj svake profitno orijentisane organizacije. Da bi se ostvario ovaj cilj potrebno je istovremeno zadovoljiti… (more)

Subjects/Keywords: value creation; customer relationship management; customer accounting; Customer Profitability; customer valuation

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APA (6th Edition):

Pobrić, A. R. (2016). Merenje i upravljanje profitabilnošću kupaca. (Thesis). Univerzitet u Beogradu. Retrieved from https://fedorabg.bg.ac.rs/fedora/get/o:11160/bdef:Content/get

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Pobrić, Amira R. “Merenje i upravljanje profitabilnošću kupaca.” 2016. Thesis, Univerzitet u Beogradu. Accessed July 21, 2019. https://fedorabg.bg.ac.rs/fedora/get/o:11160/bdef:Content/get.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Pobrić, Amira R. “Merenje i upravljanje profitabilnošću kupaca.” 2016. Web. 21 Jul 2019.

Vancouver:

Pobrić AR. Merenje i upravljanje profitabilnošću kupaca. [Internet] [Thesis]. Univerzitet u Beogradu; 2016. [cited 2019 Jul 21]. Available from: https://fedorabg.bg.ac.rs/fedora/get/o:11160/bdef:Content/get.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Pobrić AR. Merenje i upravljanje profitabilnošću kupaca. [Thesis]. Univerzitet u Beogradu; 2016. Available from: https://fedorabg.bg.ac.rs/fedora/get/o:11160/bdef:Content/get

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Nairobi

4. Wang’ondu, R Wamucii. Factors affecting customer satisfaction in airline industry .

Degree: 2009, University of Nairobi

 This study was conducted with the objective of finding out the factors affecting customer satisfaction in the airline industry and also determine attributes that passengers… (more)

Subjects/Keywords: Customer satisfaction

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Wang’ondu, R. W. (2009). Factors affecting customer satisfaction in airline industry . (Thesis). University of Nairobi. Retrieved from http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13169

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Wang’ondu, R Wamucii. “Factors affecting customer satisfaction in airline industry .” 2009. Thesis, University of Nairobi. Accessed July 21, 2019. http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13169.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Wang’ondu, R Wamucii. “Factors affecting customer satisfaction in airline industry .” 2009. Web. 21 Jul 2019.

Vancouver:

Wang’ondu RW. Factors affecting customer satisfaction in airline industry . [Internet] [Thesis]. University of Nairobi; 2009. [cited 2019 Jul 21]. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13169.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Wang’ondu RW. Factors affecting customer satisfaction in airline industry . [Thesis]. University of Nairobi; 2009. Available from: http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13169

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Nairobi

5. Maingi, Benard M. Effect of in-store logistics operations practices on customer satisfaction in supermarkets in Mombasa county .

Degree: 2015, University of Nairobi

 The study focus was to establish the relationship between in-store logistics operations practices on customer satisfaction in supermarkets in Mombasa County. The objectives of the… (more)

Subjects/Keywords: customer satisfaction

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Maingi, B. M. (2015). Effect of in-store logistics operations practices on customer satisfaction in supermarkets in Mombasa county . (Thesis). University of Nairobi. Retrieved from http://hdl.handle.net/11295/94401

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Maingi, Benard M. “Effect of in-store logistics operations practices on customer satisfaction in supermarkets in Mombasa county .” 2015. Thesis, University of Nairobi. Accessed July 21, 2019. http://hdl.handle.net/11295/94401.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Maingi, Benard M. “Effect of in-store logistics operations practices on customer satisfaction in supermarkets in Mombasa county .” 2015. Web. 21 Jul 2019.

Vancouver:

Maingi BM. Effect of in-store logistics operations practices on customer satisfaction in supermarkets in Mombasa county . [Internet] [Thesis]. University of Nairobi; 2015. [cited 2019 Jul 21]. Available from: http://hdl.handle.net/11295/94401.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Maingi BM. Effect of in-store logistics operations practices on customer satisfaction in supermarkets in Mombasa county . [Thesis]. University of Nairobi; 2015. Available from: http://hdl.handle.net/11295/94401

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

6. Pan, Ching-Fen. Customer Participation in Tourism Marketing.

Degree: Master, Master of Business Administration Program in International Business, 2011, NSYSU

 Recent tourism marketing development has highlighted the importance of customer participation. Owing to experience-seeking and use of internet, customers start to behave themselves as value… (more)

Subjects/Keywords: customer participation; communication; customer expertise; commitment; customer satisfaction; customer loyalty; tourism

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APA (6th Edition):

Pan, C. (2011). Customer Participation in Tourism Marketing. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0713111-143646

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Pan, Ching-Fen. “Customer Participation in Tourism Marketing.” 2011. Thesis, NSYSU. Accessed July 21, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0713111-143646.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Pan, Ching-Fen. “Customer Participation in Tourism Marketing.” 2011. Web. 21 Jul 2019.

Vancouver:

Pan C. Customer Participation in Tourism Marketing. [Internet] [Thesis]. NSYSU; 2011. [cited 2019 Jul 21]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0713111-143646.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Pan C. Customer Participation in Tourism Marketing. [Thesis]. NSYSU; 2011. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0713111-143646

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Delft University of Technology

7. Schanz, J. J. Kick-start for the KLM Customer Experience Organization:.

Degree: 2016, Delft University of Technology

 The Challenge Because of high financial pressure and other reasons, KLM has chosen to transform into a customer experience (CX) focused company. This means that… (more)

Subjects/Keywords: Customer Experience

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Schanz, J. J. (2016). Kick-start for the KLM Customer Experience Organization:. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:590acf99-9982-4162-9391-1609719dee5d

Chicago Manual of Style (16th Edition):

Schanz, J J. “Kick-start for the KLM Customer Experience Organization:.” 2016. Masters Thesis, Delft University of Technology. Accessed July 21, 2019. http://resolver.tudelft.nl/uuid:590acf99-9982-4162-9391-1609719dee5d.

MLA Handbook (7th Edition):

Schanz, J J. “Kick-start for the KLM Customer Experience Organization:.” 2016. Web. 21 Jul 2019.

Vancouver:

Schanz JJ. Kick-start for the KLM Customer Experience Organization:. [Internet] [Masters thesis]. Delft University of Technology; 2016. [cited 2019 Jul 21]. Available from: http://resolver.tudelft.nl/uuid:590acf99-9982-4162-9391-1609719dee5d.

Council of Science Editors:

Schanz JJ. Kick-start for the KLM Customer Experience Organization:. [Masters Thesis]. Delft University of Technology; 2016. Available from: http://resolver.tudelft.nl/uuid:590acf99-9982-4162-9391-1609719dee5d


Delft University of Technology

8. Segers, F.S. Rethinking Information Disclosure: a user-centred approach in a telecommunications context:.

Degree: 2015, Delft University of Technology

 A research deploying a user-centred approach to uncover factors predicting the customers' disclosing tendency of personal information. The result is a privacy segmentation, a decision-making… (more)

Subjects/Keywords: customer privacy

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Segers, F. S. (2015). Rethinking Information Disclosure: a user-centred approach in a telecommunications context:. (Masters Thesis). Delft University of Technology. Retrieved from http://resolver.tudelft.nl/uuid:2ec6c377-247a-420e-a611-df80bcc0d5d3

Chicago Manual of Style (16th Edition):

Segers, F S. “Rethinking Information Disclosure: a user-centred approach in a telecommunications context:.” 2015. Masters Thesis, Delft University of Technology. Accessed July 21, 2019. http://resolver.tudelft.nl/uuid:2ec6c377-247a-420e-a611-df80bcc0d5d3.

MLA Handbook (7th Edition):

Segers, F S. “Rethinking Information Disclosure: a user-centred approach in a telecommunications context:.” 2015. Web. 21 Jul 2019.

Vancouver:

Segers FS. Rethinking Information Disclosure: a user-centred approach in a telecommunications context:. [Internet] [Masters thesis]. Delft University of Technology; 2015. [cited 2019 Jul 21]. Available from: http://resolver.tudelft.nl/uuid:2ec6c377-247a-420e-a611-df80bcc0d5d3.

Council of Science Editors:

Segers FS. Rethinking Information Disclosure: a user-centred approach in a telecommunications context:. [Masters Thesis]. Delft University of Technology; 2015. Available from: http://resolver.tudelft.nl/uuid:2ec6c377-247a-420e-a611-df80bcc0d5d3


Uppsala University

9. Kindblom, Helena. Growth in the Age of the Customer : A Comparative Case Study on Leveraging Emotion, Engagement and Loyalty.

Degree: Business Studies, 2018, Uppsala University

  With the significant shifts and upheaval in the marketplace due to digitalisation, and evolving customer behaviour, it is becoming increasingly imperative for businesses to… (more)

Subjects/Keywords: Customer emotion; customer engagement; customer loyalty; advocacy; customer growth; customer acquisition; customer development; customer retention; Business Administration; Företagsekonomi

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Kindblom, H. (2018). Growth in the Age of the Customer : A Comparative Case Study on Leveraging Emotion, Engagement and Loyalty. (Thesis). Uppsala University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-355133

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Kindblom, Helena. “Growth in the Age of the Customer : A Comparative Case Study on Leveraging Emotion, Engagement and Loyalty.” 2018. Thesis, Uppsala University. Accessed July 21, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-355133.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Kindblom, Helena. “Growth in the Age of the Customer : A Comparative Case Study on Leveraging Emotion, Engagement and Loyalty.” 2018. Web. 21 Jul 2019.

Vancouver:

Kindblom H. Growth in the Age of the Customer : A Comparative Case Study on Leveraging Emotion, Engagement and Loyalty. [Internet] [Thesis]. Uppsala University; 2018. [cited 2019 Jul 21]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-355133.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Kindblom H. Growth in the Age of the Customer : A Comparative Case Study on Leveraging Emotion, Engagement and Loyalty. [Thesis]. Uppsala University; 2018. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-355133

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Queensland University of Technology

10. Carr, Anthony A. Customer equity management : the impact of strategy drivers and customer data management on customer equity outcomes.

Degree: 2013, Queensland University of Technology

 This research contributes to the field of customer equity by examining how important the strategy drivers of consumption and customer data management are in contributing… (more)

Subjects/Keywords: Customer Equity; Customer Equity Management; Customer Equity Measurement; Customer Lifetime Value; Customer Relationship Management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Carr, A. A. (2013). Customer equity management : the impact of strategy drivers and customer data management on customer equity outcomes. (Thesis). Queensland University of Technology. Retrieved from https://eprints.qut.edu.au/62010/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Carr, Anthony A. “Customer equity management : the impact of strategy drivers and customer data management on customer equity outcomes.” 2013. Thesis, Queensland University of Technology. Accessed July 21, 2019. https://eprints.qut.edu.au/62010/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Carr, Anthony A. “Customer equity management : the impact of strategy drivers and customer data management on customer equity outcomes.” 2013. Web. 21 Jul 2019.

Vancouver:

Carr AA. Customer equity management : the impact of strategy drivers and customer data management on customer equity outcomes. [Internet] [Thesis]. Queensland University of Technology; 2013. [cited 2019 Jul 21]. Available from: https://eprints.qut.edu.au/62010/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Carr AA. Customer equity management : the impact of strategy drivers and customer data management on customer equity outcomes. [Thesis]. Queensland University of Technology; 2013. Available from: https://eprints.qut.edu.au/62010/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Pretoria

11. Heath, Eric Ernie. The determinants of customer co-production and satisfaction in a compliance dependent service.

Degree: MCom, Marketing Management, 2013, University of Pretoria

Customer compliance has become a pivotal consideration in the marketing strategies of lifestyle management programmes. Previous research has shown that the better customers comply with… (more)

Subjects/Keywords: Customer satisfaction; Customers; Services; Customer compliance; UCTD

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Heath, E. E. (2013). The determinants of customer co-production and satisfaction in a compliance dependent service. (Masters Thesis). University of Pretoria. Retrieved from http://hdl.handle.net/2263/24649

Chicago Manual of Style (16th Edition):

Heath, Eric Ernie. “The determinants of customer co-production and satisfaction in a compliance dependent service.” 2013. Masters Thesis, University of Pretoria. Accessed July 21, 2019. http://hdl.handle.net/2263/24649.

MLA Handbook (7th Edition):

Heath, Eric Ernie. “The determinants of customer co-production and satisfaction in a compliance dependent service.” 2013. Web. 21 Jul 2019.

Vancouver:

Heath EE. The determinants of customer co-production and satisfaction in a compliance dependent service. [Internet] [Masters thesis]. University of Pretoria; 2013. [cited 2019 Jul 21]. Available from: http://hdl.handle.net/2263/24649.

Council of Science Editors:

Heath EE. The determinants of customer co-production and satisfaction in a compliance dependent service. [Masters Thesis]. University of Pretoria; 2013. Available from: http://hdl.handle.net/2263/24649


University of KwaZulu-Natal

12. [No author]. Customers expectation and perception of the level of service provided by Autolab.

Degree: Business administration, 2009, University of KwaZulu-Natal

 Autolab is a department of the South African Sugar Association, which develops and provides support services for computerised systems installed in the local sugar industry… (more)

Subjects/Keywords: Customer services.; Customer relations.; Business administration.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2009). Customers expectation and perception of the level of service provided by Autolab. (Thesis). University of KwaZulu-Natal. Retrieved from http://hdl.handle.net/10413/4436

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

author], [No. “Customers expectation and perception of the level of service provided by Autolab. ” 2009. Thesis, University of KwaZulu-Natal. Accessed July 21, 2019. http://hdl.handle.net/10413/4436.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

author], [No. “Customers expectation and perception of the level of service provided by Autolab. ” 2009. Web. 21 Jul 2019.

Vancouver:

author] [. Customers expectation and perception of the level of service provided by Autolab. [Internet] [Thesis]. University of KwaZulu-Natal; 2009. [cited 2019 Jul 21]. Available from: http://hdl.handle.net/10413/4436.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

author] [. Customers expectation and perception of the level of service provided by Autolab. [Thesis]. University of KwaZulu-Natal; 2009. Available from: http://hdl.handle.net/10413/4436

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of KwaZulu-Natal

13. [No author]. A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 .

Degree: Marketing management, 2011, University of KwaZulu-Natal

 The marketisation of higher and further education institutions whereby education institutions adopt commercial practices to operate has led to increased competition in the education industry.… (more)

Subjects/Keywords: Customer services.; Customer relations.; Marketing management.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2011). A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 . (Thesis). University of KwaZulu-Natal. Retrieved from http://hdl.handle.net/10413/9746

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

author], [No. “A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 .” 2011. Thesis, University of KwaZulu-Natal. Accessed July 21, 2019. http://hdl.handle.net/10413/9746.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

author], [No. “A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 .” 2011. Web. 21 Jul 2019.

Vancouver:

author] [. A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 . [Internet] [Thesis]. University of KwaZulu-Natal; 2011. [cited 2019 Jul 21]. Available from: http://hdl.handle.net/10413/9746.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

author] [. A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010 . [Thesis]. University of KwaZulu-Natal; 2011. Available from: http://hdl.handle.net/10413/9746

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Nelson Mandela Metropolitan University

14. Meyer, Warren Carlo. Investigating customer service excellence at Lakeside Spar.

Degree: MBA, Faculty of Business and Economic Sciences, 2009, Nelson Mandela Metropolitan University

 Service delivery is critical to the customer’s perception of value and is core to the success of an organisation. Excellent customer service incorporates the critical… (more)

Subjects/Keywords: Consumer satisfaction; Customer services; Customer relations management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Meyer, W. C. (2009). Investigating customer service excellence at Lakeside Spar. (Masters Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/1016

Chicago Manual of Style (16th Edition):

Meyer, Warren Carlo. “Investigating customer service excellence at Lakeside Spar.” 2009. Masters Thesis, Nelson Mandela Metropolitan University. Accessed July 21, 2019. http://hdl.handle.net/10948/1016.

MLA Handbook (7th Edition):

Meyer, Warren Carlo. “Investigating customer service excellence at Lakeside Spar.” 2009. Web. 21 Jul 2019.

Vancouver:

Meyer WC. Investigating customer service excellence at Lakeside Spar. [Internet] [Masters thesis]. Nelson Mandela Metropolitan University; 2009. [cited 2019 Jul 21]. Available from: http://hdl.handle.net/10948/1016.

Council of Science Editors:

Meyer WC. Investigating customer service excellence at Lakeside Spar. [Masters Thesis]. Nelson Mandela Metropolitan University; 2009. Available from: http://hdl.handle.net/10948/1016


Anna University

15. Rajamanickam, M. Customers perception of landline service of the Bharat Sanchar Nigam Limited in India with special reference to Salem telecom district Tamil nadu; -.

Degree: Management Studies, 2014, Anna University

Indian telecom industry is under heavy competition The traditional telephone service is offered by the BSNL but at the same time customers shift their choice… (more)

Subjects/Keywords: Customer perception; Landline customer; Landline service; Management

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Rajamanickam, M. (2014). Customers perception of landline service of the Bharat Sanchar Nigam Limited in India with special reference to Salem telecom district Tamil nadu; -. (Thesis). Anna University. Retrieved from http://shodhganga.inflibnet.ac.in/handle/10603/23870

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Rajamanickam, M. “Customers perception of landline service of the Bharat Sanchar Nigam Limited in India with special reference to Salem telecom district Tamil nadu; -.” 2014. Thesis, Anna University. Accessed July 21, 2019. http://shodhganga.inflibnet.ac.in/handle/10603/23870.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Rajamanickam, M. “Customers perception of landline service of the Bharat Sanchar Nigam Limited in India with special reference to Salem telecom district Tamil nadu; -.” 2014. Web. 21 Jul 2019.

Vancouver:

Rajamanickam M. Customers perception of landline service of the Bharat Sanchar Nigam Limited in India with special reference to Salem telecom district Tamil nadu; -. [Internet] [Thesis]. Anna University; 2014. [cited 2019 Jul 21]. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/23870.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Rajamanickam M. Customers perception of landline service of the Bharat Sanchar Nigam Limited in India with special reference to Salem telecom district Tamil nadu; -. [Thesis]. Anna University; 2014. Available from: http://shodhganga.inflibnet.ac.in/handle/10603/23870

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Pretoria

16. Gothan, Alida Johanna. A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores.

Degree: Consumer Science, 2009, University of Pretoria

 This research investigated the service offering in appliance sales departments of prominent retail stores in an emerging economy to ultimately indicate whether stores‟ customer service,… (more)

Subjects/Keywords: Retail stores; Customer service; Customer quality; UCTD

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Gothan, A. (2009). A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores. (Doctoral Dissertation). University of Pretoria. Retrieved from http://hdl.handle.net/2263/29432

Chicago Manual of Style (16th Edition):

Gothan, Alida. “A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores.” 2009. Doctoral Dissertation, University of Pretoria. Accessed July 21, 2019. http://hdl.handle.net/2263/29432.

MLA Handbook (7th Edition):

Gothan, Alida. “A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores.” 2009. Web. 21 Jul 2019.

Vancouver:

Gothan A. A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores. [Internet] [Doctoral dissertation]. University of Pretoria; 2009. [cited 2019 Jul 21]. Available from: http://hdl.handle.net/2263/29432.

Council of Science Editors:

Gothan A. A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores. [Doctoral Dissertation]. University of Pretoria; 2009. Available from: http://hdl.handle.net/2263/29432


University of Pretoria

17. Lockstone, Trent. Influencing customer retention for low-consumption credence goods through social norms.

Degree: MBA, Gordon Institute of Business Science (GIBS), 2013, University of Pretoria

 Social norms have been claimed to influence customer retention when the social network the customer engages with is well aware of a customer’s use of… (more)

Subjects/Keywords: UCTD; Consumption (Economics).; Customer relations.; Customer loyalty.

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Lockstone, T. (2013). Influencing customer retention for low-consumption credence goods through social norms. (Masters Thesis). University of Pretoria. Retrieved from http://hdl.handle.net/2263/40766

Chicago Manual of Style (16th Edition):

Lockstone, Trent. “Influencing customer retention for low-consumption credence goods through social norms.” 2013. Masters Thesis, University of Pretoria. Accessed July 21, 2019. http://hdl.handle.net/2263/40766.

MLA Handbook (7th Edition):

Lockstone, Trent. “Influencing customer retention for low-consumption credence goods through social norms.” 2013. Web. 21 Jul 2019.

Vancouver:

Lockstone T. Influencing customer retention for low-consumption credence goods through social norms. [Internet] [Masters thesis]. University of Pretoria; 2013. [cited 2019 Jul 21]. Available from: http://hdl.handle.net/2263/40766.

Council of Science Editors:

Lockstone T. Influencing customer retention for low-consumption credence goods through social norms. [Masters Thesis]. University of Pretoria; 2013. Available from: http://hdl.handle.net/2263/40766


NSYSU

18. Wang, Jui-Lin. The Impact of Interpersonal attraction on Customer-to-Customer Interactions in Service Settings.

Degree: Master, Business Management, 2008, NSYSU

 In physical service settings, we interact not only with the service providers but with other customers. Furthermore, the influence of other patronages was even more… (more)

Subjects/Keywords: customer-to-customer interaction; interpersonal attraction

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Wang, J. (2008). The Impact of Interpersonal attraction on Customer-to-Customer Interactions in Service Settings. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0212108-154022

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Wang, Jui-Lin. “The Impact of Interpersonal attraction on Customer-to-Customer Interactions in Service Settings.” 2008. Thesis, NSYSU. Accessed July 21, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0212108-154022.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Wang, Jui-Lin. “The Impact of Interpersonal attraction on Customer-to-Customer Interactions in Service Settings.” 2008. Web. 21 Jul 2019.

Vancouver:

Wang J. The Impact of Interpersonal attraction on Customer-to-Customer Interactions in Service Settings. [Internet] [Thesis]. NSYSU; 2008. [cited 2019 Jul 21]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0212108-154022.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Wang J. The Impact of Interpersonal attraction on Customer-to-Customer Interactions in Service Settings. [Thesis]. NSYSU; 2008. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0212108-154022

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

19. Wang, Yun-Ting. The business opportunity of big data application to customer relationship management A case study of X railway company.

Degree: Master, Cross-Strait Executive Master Of Business Administration, 2016, NSYSU

 After government financial assistance in 2015, Taiwan High Speed Rail has turn from a private company to a public-oriented company, which means government will control… (more)

Subjects/Keywords: big data; customer value; Customer relationship; prediction

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Wang, Y. (2016). The business opportunity of big data application to customer relationship management A case study of X railway company. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0721116-120635

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Wang, Yun-Ting. “The business opportunity of big data application to customer relationship management A case study of X railway company.” 2016. Thesis, NSYSU. Accessed July 21, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0721116-120635.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Wang, Yun-Ting. “The business opportunity of big data application to customer relationship management A case study of X railway company.” 2016. Web. 21 Jul 2019.

Vancouver:

Wang Y. The business opportunity of big data application to customer relationship management A case study of X railway company. [Internet] [Thesis]. NSYSU; 2016. [cited 2019 Jul 21]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0721116-120635.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Wang Y. The business opportunity of big data application to customer relationship management A case study of X railway company. [Thesis]. NSYSU; 2016. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0721116-120635

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


NSYSU

20. Tsai, Cheng-Hsien. A Study on Relationships among Service Quality, Customer Satisfaction and Customer Loyalty-The Post Exchange of Marine Corps School.

Degree: Master, EMPP, 2012, NSYSU

 The purpose of this paper is to explore the consumers at Republic of China Marine Corps School Military 534 Camp Station and the relationship between… (more)

Subjects/Keywords: service quality; customer loyalty; customer satisfaction

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APA (6th Edition):

Tsai, C. (2012). A Study on Relationships among Service Quality, Customer Satisfaction and Customer Loyalty-The Post Exchange of Marine Corps School. (Thesis). NSYSU. Retrieved from http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0813112-160703

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Tsai, Cheng-Hsien. “A Study on Relationships among Service Quality, Customer Satisfaction and Customer Loyalty-The Post Exchange of Marine Corps School.” 2012. Thesis, NSYSU. Accessed July 21, 2019. http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0813112-160703.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Tsai, Cheng-Hsien. “A Study on Relationships among Service Quality, Customer Satisfaction and Customer Loyalty-The Post Exchange of Marine Corps School.” 2012. Web. 21 Jul 2019.

Vancouver:

Tsai C. A Study on Relationships among Service Quality, Customer Satisfaction and Customer Loyalty-The Post Exchange of Marine Corps School. [Internet] [Thesis]. NSYSU; 2012. [cited 2019 Jul 21]. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0813112-160703.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Tsai C. A Study on Relationships among Service Quality, Customer Satisfaction and Customer Loyalty-The Post Exchange of Marine Corps School. [Thesis]. NSYSU; 2012. Available from: http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0813112-160703

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of Pretoria

21. [No author]. The determinants of customer co-production and satisfaction in a compliance dependent service .

Degree: 2013, University of Pretoria

Customer compliance has become a pivotal consideration in the marketing strategies of lifestyle management programmes. Previous research has shown that the better customers comply with… (more)

Subjects/Keywords: Customer satisfaction; Customers; Services; Customer compliance; UCTD

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2013). The determinants of customer co-production and satisfaction in a compliance dependent service . (Masters Thesis). University of Pretoria. Retrieved from http://upetd.up.ac.za/thesis/available/etd-05132013-161230/

Chicago Manual of Style (16th Edition):

author], [No. “The determinants of customer co-production and satisfaction in a compliance dependent service .” 2013. Masters Thesis, University of Pretoria. Accessed July 21, 2019. http://upetd.up.ac.za/thesis/available/etd-05132013-161230/.

MLA Handbook (7th Edition):

author], [No. “The determinants of customer co-production and satisfaction in a compliance dependent service .” 2013. Web. 21 Jul 2019.

Vancouver:

author] [. The determinants of customer co-production and satisfaction in a compliance dependent service . [Internet] [Masters thesis]. University of Pretoria; 2013. [cited 2019 Jul 21]. Available from: http://upetd.up.ac.za/thesis/available/etd-05132013-161230/.

Council of Science Editors:

author] [. The determinants of customer co-production and satisfaction in a compliance dependent service . [Masters Thesis]. University of Pretoria; 2013. Available from: http://upetd.up.ac.za/thesis/available/etd-05132013-161230/


University of Pretoria

22. [No author]. A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores .

Degree: 2009, University of Pretoria

 This research investigated the service offering in appliance sales departments of prominent retail stores in an emerging economy to ultimately indicate whether stores‟ customer service,… (more)

Subjects/Keywords: Retail stores; Customer service; Customer quality; UCTD

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

author], [. (2009). A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores . (Doctoral Dissertation). University of Pretoria. Retrieved from http://upetd.up.ac.za/thesis/available/etd-11122009-165630/

Chicago Manual of Style (16th Edition):

author], [No. “A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores .” 2009. Doctoral Dissertation, University of Pretoria. Accessed July 21, 2019. http://upetd.up.ac.za/thesis/available/etd-11122009-165630/.

MLA Handbook (7th Edition):

author], [No. “A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores .” 2009. Web. 21 Jul 2019.

Vancouver:

author] [. A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores . [Internet] [Doctoral dissertation]. University of Pretoria; 2009. [cited 2019 Jul 21]. Available from: http://upetd.up.ac.za/thesis/available/etd-11122009-165630/.

Council of Science Editors:

author] [. A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores . [Doctoral Dissertation]. University of Pretoria; 2009. Available from: http://upetd.up.ac.za/thesis/available/etd-11122009-165630/


Nelson Mandela Metropolitan University

23. Xaluva, Bongiwe Lumka. Improving customer retention at a selected medical fund through internal service quality and customer relationship management.

Degree: Faculty of Business and Economic Sciences, 2012, Nelson Mandela Metropolitan University

 In today’s competitive arena, organisations need strategically to shift their focus from primarily concentrating on new customer acquisitions and rather to realise the importance of… (more)

Subjects/Keywords: Customer relations  – Management; Customer services; Consumer satisfaction

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APA (6th Edition):

Xaluva, B. L. (2012). Improving customer retention at a selected medical fund through internal service quality and customer relationship management. (Thesis). Nelson Mandela Metropolitan University. Retrieved from http://hdl.handle.net/10948/d1008118

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Xaluva, Bongiwe Lumka. “Improving customer retention at a selected medical fund through internal service quality and customer relationship management.” 2012. Thesis, Nelson Mandela Metropolitan University. Accessed July 21, 2019. http://hdl.handle.net/10948/d1008118.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Xaluva, Bongiwe Lumka. “Improving customer retention at a selected medical fund through internal service quality and customer relationship management.” 2012. Web. 21 Jul 2019.

Vancouver:

Xaluva BL. Improving customer retention at a selected medical fund through internal service quality and customer relationship management. [Internet] [Thesis]. Nelson Mandela Metropolitan University; 2012. [cited 2019 Jul 21]. Available from: http://hdl.handle.net/10948/d1008118.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Xaluva BL. Improving customer retention at a selected medical fund through internal service quality and customer relationship management. [Thesis]. Nelson Mandela Metropolitan University; 2012. Available from: http://hdl.handle.net/10948/d1008118

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Massey University

24. Balasubramaniam, Ravi. The link between customer profitability in business-to-business markets and the nature of business relationships : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Marketing, Massey University, Wellington campus .

Degree: 2012, Massey University

 Empirical studies on customer profitability in business markets have reported wide profitability variation and a skewed distribution, typically a small number of very profitable customers… (more)

Subjects/Keywords: Customer profitability; Customer relations; Business relationships

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APA (6th Edition):

Balasubramaniam, R. (2012). The link between customer profitability in business-to-business markets and the nature of business relationships : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Marketing, Massey University, Wellington campus . (Thesis). Massey University. Retrieved from http://hdl.handle.net/10179/3439

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Balasubramaniam, Ravi. “The link between customer profitability in business-to-business markets and the nature of business relationships : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Marketing, Massey University, Wellington campus .” 2012. Thesis, Massey University. Accessed July 21, 2019. http://hdl.handle.net/10179/3439.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Balasubramaniam, Ravi. “The link between customer profitability in business-to-business markets and the nature of business relationships : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Marketing, Massey University, Wellington campus .” 2012. Web. 21 Jul 2019.

Vancouver:

Balasubramaniam R. The link between customer profitability in business-to-business markets and the nature of business relationships : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Marketing, Massey University, Wellington campus . [Internet] [Thesis]. Massey University; 2012. [cited 2019 Jul 21]. Available from: http://hdl.handle.net/10179/3439.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Balasubramaniam R. The link between customer profitability in business-to-business markets and the nature of business relationships : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Marketing, Massey University, Wellington campus . [Thesis]. Massey University; 2012. Available from: http://hdl.handle.net/10179/3439

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Queensland University of Technology

25. Fazal e Hasan, Syed Muhammad. The role of customer gratitude in strengthening seller-buyer relationships.

Degree: 2013, Queensland University of Technology

 Despite its emphasis on relationships between buyers and sellers, and the effect of emotion on behaviours, marketing literature has not yet investigated customer gratitude as… (more)

Subjects/Keywords: Customer Gratitude; Customer Trust; Customer Satisfaction; Relationship Marketing; Relationship Marketing Investment; Customer Affective Commitment; Customer Word of Mouth Intentions; Customer Involvement; Customer Cynicism; Customer Benevolence

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Fazal e Hasan, S. M. (2013). The role of customer gratitude in strengthening seller-buyer relationships. (Thesis). Queensland University of Technology. Retrieved from https://eprints.qut.edu.au/61963/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Fazal e Hasan, Syed Muhammad. “The role of customer gratitude in strengthening seller-buyer relationships.” 2013. Thesis, Queensland University of Technology. Accessed July 21, 2019. https://eprints.qut.edu.au/61963/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Fazal e Hasan, Syed Muhammad. “The role of customer gratitude in strengthening seller-buyer relationships.” 2013. Web. 21 Jul 2019.

Vancouver:

Fazal e Hasan SM. The role of customer gratitude in strengthening seller-buyer relationships. [Internet] [Thesis]. Queensland University of Technology; 2013. [cited 2019 Jul 21]. Available from: https://eprints.qut.edu.au/61963/.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Fazal e Hasan SM. The role of customer gratitude in strengthening seller-buyer relationships. [Thesis]. Queensland University of Technology; 2013. Available from: https://eprints.qut.edu.au/61963/

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Halmstad University

26. Matagne, Sébastien. The role of Relationship Marketing for Customer satisfaction in the banking sector.

Degree: Business and Engineering (SET), 2013, Halmstad University

  More and more companies are faced with fierce competition; ergo, companies are consistently trying to build a long term relationships with their customer. In… (more)

Subjects/Keywords: relationship marketing; customer satisfaction; customer trust

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APA (6th Edition):

Matagne, S. (2013). The role of Relationship Marketing for Customer satisfaction in the banking sector. (Thesis). Halmstad University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-23706

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Matagne, Sébastien. “The role of Relationship Marketing for Customer satisfaction in the banking sector.” 2013. Thesis, Halmstad University. Accessed July 21, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-23706.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Matagne, Sébastien. “The role of Relationship Marketing for Customer satisfaction in the banking sector.” 2013. Web. 21 Jul 2019.

Vancouver:

Matagne S. The role of Relationship Marketing for Customer satisfaction in the banking sector. [Internet] [Thesis]. Halmstad University; 2013. [cited 2019 Jul 21]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-23706.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Matagne S. The role of Relationship Marketing for Customer satisfaction in the banking sector. [Thesis]. Halmstad University; 2013. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-23706

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


Karlstad University

27. Nawajesh, Rahat. Relationship Perspectives on Customer Support Service : Exploring Best Practice for the Telecom Industry.

Degree: Communication and IT, 2011, Karlstad University

  Abstract The aim of this study is to examine the relationship between customers and the telecommunication service provider regarding customer support service. The… (more)

Subjects/Keywords: Customer Support Service; Relationship Marketing; Customer Loyalty

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APA (6th Edition):

Nawajesh, R. (2011). Relationship Perspectives on Customer Support Service : Exploring Best Practice for the Telecom Industry. (Thesis). Karlstad University. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-11750

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Nawajesh, Rahat. “Relationship Perspectives on Customer Support Service : Exploring Best Practice for the Telecom Industry.” 2011. Thesis, Karlstad University. Accessed July 21, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-11750.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Nawajesh, Rahat. “Relationship Perspectives on Customer Support Service : Exploring Best Practice for the Telecom Industry.” 2011. Web. 21 Jul 2019.

Vancouver:

Nawajesh R. Relationship Perspectives on Customer Support Service : Exploring Best Practice for the Telecom Industry. [Internet] [Thesis]. Karlstad University; 2011. [cited 2019 Jul 21]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-11750.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Nawajesh R. Relationship Perspectives on Customer Support Service : Exploring Best Practice for the Telecom Industry. [Thesis]. Karlstad University; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-11750

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

28. Avogbedoh, Sowu. The Effects of Customer Relationship Marketing Practices on Customer Satisfaction among the Customers of Ghana Oil Company Limited.

Degree: 2011, , School of Management

  The Ghanaian economy has recently received massive growth for various reasons. However, much of the growth is attributed to the recent discovery of crude… (more)

Subjects/Keywords: Customer Relationship Marketing; Customer Satisfaction; Tangibility; Responsiveness

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Avogbedoh, S. (2011). The Effects of Customer Relationship Marketing Practices on Customer Satisfaction among the Customers of Ghana Oil Company Limited. (Thesis). , School of Management. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1984

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Avogbedoh, Sowu. “The Effects of Customer Relationship Marketing Practices on Customer Satisfaction among the Customers of Ghana Oil Company Limited.” 2011. Thesis, , School of Management. Accessed July 21, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1984.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Avogbedoh, Sowu. “The Effects of Customer Relationship Marketing Practices on Customer Satisfaction among the Customers of Ghana Oil Company Limited.” 2011. Web. 21 Jul 2019.

Vancouver:

Avogbedoh S. The Effects of Customer Relationship Marketing Practices on Customer Satisfaction among the Customers of Ghana Oil Company Limited. [Internet] [Thesis]. , School of Management; 2011. [cited 2019 Jul 21]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1984.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Avogbedoh S. The Effects of Customer Relationship Marketing Practices on Customer Satisfaction among the Customers of Ghana Oil Company Limited. [Thesis]. , School of Management; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1984

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

29. Knapman, Alana. Temporal Discounting of Different Commodities in Airline Customer Reward Programs.

Degree: 2012, , School of Management

Customer reward programs are commonly used by airlines in order to entice customers to collect points or miles. If customers engage in the reward… (more)

Subjects/Keywords: Customer reward programs; customer loyalty; temporal discounting

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Knapman, A. (2012). Temporal Discounting of Different Commodities in Airline Customer Reward Programs. (Thesis). , School of Management. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:bth-2549

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Knapman, Alana. “Temporal Discounting of Different Commodities in Airline Customer Reward Programs.” 2012. Thesis, , School of Management. Accessed July 21, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-2549.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Knapman, Alana. “Temporal Discounting of Different Commodities in Airline Customer Reward Programs.” 2012. Web. 21 Jul 2019.

Vancouver:

Knapman A. Temporal Discounting of Different Commodities in Airline Customer Reward Programs. [Internet] [Thesis]. , School of Management; 2012. [cited 2019 Jul 21]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-2549.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Knapman A. Temporal Discounting of Different Commodities in Airline Customer Reward Programs. [Thesis]. , School of Management; 2012. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-2549

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

30. Khan, Rizwan. Examining factors affecting customer satisfaction : A case-study of a Swedish firm.

Degree: Technology and Society, 2011, University of Skövde

Customer satisfaction, are not just two words simply to be used in any businesscontext. Actually, these are the words that encapsulate the theme of… (more)

Subjects/Keywords: Customer satisfaction; Services; Factors affecting customer satisfaction.

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Khan, R. (2011). Examining factors affecting customer satisfaction : A case-study of a Swedish firm. (Thesis). University of Skövde. Retrieved from http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-5386

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Khan, Rizwan. “Examining factors affecting customer satisfaction : A case-study of a Swedish firm.” 2011. Thesis, University of Skövde. Accessed July 21, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-5386.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Khan, Rizwan. “Examining factors affecting customer satisfaction : A case-study of a Swedish firm.” 2011. Web. 21 Jul 2019.

Vancouver:

Khan R. Examining factors affecting customer satisfaction : A case-study of a Swedish firm. [Internet] [Thesis]. University of Skövde; 2011. [cited 2019 Jul 21]. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-5386.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Khan R. Examining factors affecting customer satisfaction : A case-study of a Swedish firm. [Thesis]. University of Skövde; 2011. Available from: http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-5386

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

[1] [2] [3] [4] [5] … [148]

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