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You searched for subject:( Mandated usage). Showing records 1 – 2 of 2 total matches.

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University of the Western Cape

1. Petersen, Fazlyn. The realisation of business benefits when implementing mandatory software in an IT department: a case study in a South African financial services organisation .

Degree: 2011, University of the Western Cape

No organisation has an endless and unlimited supply of money, especially in a recessive economy, and therefore decisions have to be made as to which areas an organisation will invest in. As organisations, such as YZ1 financial services organisation, are focused on seeing returns on investment (ROI), implementing software that is not being used will not render any benefits to the organisation. Research problem: Project Managers (PMs) in YZ organisation’s IT department need to perform mandated processes, as defined in their centralised repository. PMs need to use Financial and Planning Software (FPS)2 software to perform certain project management activities, as required by their job function. However, it was found that MPP3 software, another tool, was used for more detailed project schedules, as well as activities that were not strictly enforced by management, the Project Office or the Quality Assurance team. Therefore, from this discovery, it was not clear whether the intended benefit of implementing this mandatory software (FPS) was being realised – since implementing software that is not being utilised fully would not deliver the intended benefits to the IT department (Devaraj & Kohli 2003), even if the software is termed ‘mandatory’. Objective: The primary objective of this research was to explore and optimise the key success factors for an effective implementation of mandatory software in a department, in order to derive the intended business benefits. Literature Review: Literature was reviewed in the search for models or theories that explore the relationship between the use of mandatory software and the achievement of business benefits. The Information Management Body of Knowledge (IMBOK) was selected as this framework defines the relationship between IT and the realisation of business benefits, and ultimately the achievement of any business strategy. The literature review focused predominantly on the level of user involvement, change management, as well as factors that influence the usage of mandatory software by individuals. 1. The name of the organisation utilised has been changed. Refer to Ethical Consideration 2. The name of the tools utilised has been changed. Refer to Ethical Consideration and list of acronyms 3. The name of the tools utilised has been changed. Refer to Ethical Consideration and list of acronyms. Focus was given to organisational factors affecting usage, such as top management support and organisational processes. A model was compiled using unique constructs in the Technology Acceptance Model (and TAM2), the Motivational Model (MM) and the Model of PC Utilisation (MPCU) – in order to test user acceptance of mandatory software. The literature study concludes with a review of an approach to benefits management including five stages, namely: identifying and structuring benefits, planning for the realisation of benefits, executing the plan, in addition to the evaluation and the review. Research design and methodology: A case study was used in this research, as it examined the… Advisors/Committee Members: Mitrovic, Zoran (advisor).

Subjects/Keywords: Business benefits; Benefits realisation; Business process; Business strategy; Information systems; User acceptance; South African financial services organisation; Mandated usage; Organisational factors influencing usage; Information Management Body of Knowledge (IMBOK); Extended Technology Acceptance Model (TAM2); Motivational Model (MM); Model for PC Utilisation (MPCU)

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APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Petersen, F. (2011). The realisation of business benefits when implementing mandatory software in an IT department: a case study in a South African financial services organisation . (Thesis). University of the Western Cape. Retrieved from http://hdl.handle.net/11394/2923

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Petersen, Fazlyn. “The realisation of business benefits when implementing mandatory software in an IT department: a case study in a South African financial services organisation .” 2011. Thesis, University of the Western Cape. Accessed March 28, 2020. http://hdl.handle.net/11394/2923.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Petersen, Fazlyn. “The realisation of business benefits when implementing mandatory software in an IT department: a case study in a South African financial services organisation .” 2011. Web. 28 Mar 2020.

Vancouver:

Petersen F. The realisation of business benefits when implementing mandatory software in an IT department: a case study in a South African financial services organisation . [Internet] [Thesis]. University of the Western Cape; 2011. [cited 2020 Mar 28]. Available from: http://hdl.handle.net/11394/2923.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Petersen F. The realisation of business benefits when implementing mandatory software in an IT department: a case study in a South African financial services organisation . [Thesis]. University of the Western Cape; 2011. Available from: http://hdl.handle.net/11394/2923

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation


University of the Western Cape

2. Fazlyn, Petersen. The realisation of business benefits when implementing mandatory software in an IT department: a case study in a South African financial services organisation .

Degree: 2010, University of the Western Cape

No organisation has an endless and unlimited supply of money, especially in a recessive economy, and therefore decisions have to be made as to which areas an organisation will invest in. As organisations, such as YZ1 financial services organisation, are focused on seeing returns on investment (ROI), implementing software that is not being used will not render any benefits to the organisation.Research problem: Project Managers (PMs) in YZ organisation’s IT department need to perform mandated processes, as defined in their centralised repository. PMs need to use Financial and Planning Software (FPS)2 software to perform certain project management activities, as required by their job function. However, it was found that MPP3 software, another tool, was used for more detailed project schedules, as well as activities that were not strictly enforced by management, the Project Office or the Quality Assurance team.Therefore, from this discovery, it was not clear whether the intended benefit of implementing this mandatory software (FPS) was being realised – since implementing software that is not being utilised fully would not deliver the intended benefits to the IT department (Devaraj & Kohli 2003), even if the software is termed ‘mandatory’.Objective: The primary objective of this research was to explore and optimise the key success factors for an effective implementation of mandatory software in a department, in order to derive the intended business benefits.Literature Review: Literature was reviewed in the search for models or theories that explore the relationship between the use of mandatory software and the achievement of business benefits. The Information Management Body of Knowledge (IMBOK) was selected as this framework defines the relationship between IT and the realisation of business benefits, and ultimately the achievement of any business strategy.The literature review focused predominantly on the level of user involvement, change management, as well as factors that influence the usage of mandatory software by individuals.1 The name of the organisation utilised has been changed. Refer to Ethical Consideration 2 The name of the tools utilised has been changed. Refer to Ethical Consideration and list of acronyms 3 The name of the tools utilised has been changed. Refer to Ethical Consideration and list of acronyms Focus was given to organisational factors affecting usage, such as top management support and organisational processes. A model was compiled using unique constructs in the Technology Acceptance Model (and TAM2), the Motivational Model (MM) and the Model of PC Utilisation (MPCU) – in order to test user acceptance of mandatory software.The literature study concludes with a review of an approach to benefits management including five stages, namely: identifying and structuring benefits, planning for the realisation of benefits, executing the plan, in addition to the evaluation and the review.Research design and methodology: A case study was used in this research, as it examined the phenomenon in its… Advisors/Committee Members: Mitrovic, Zoran (advisor).

Subjects/Keywords: Business benefits; Benefits realisation; Business process; Business strategy; Information systems; User acceptance; South African financial services organisation; Mandated usage; Organisational factors influencing usage; Information Management Body of Knowledge (IMBOK,); Extended Technology Acceptance Model (TAM2); Motivational Model (MM); Model for PC Utilisation (MPCU)

Record DetailsSimilar RecordsGoogle PlusoneFacebookTwitterCiteULikeMendeleyreddit

APA · Chicago · MLA · Vancouver · CSE | Export to Zotero / EndNote / Reference Manager

APA (6th Edition):

Fazlyn, P. (2010). The realisation of business benefits when implementing mandatory software in an IT department: a case study in a South African financial services organisation . (Thesis). University of the Western Cape. Retrieved from http://hdl.handle.net/11394/3479

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Chicago Manual of Style (16th Edition):

Fazlyn, Petersen. “The realisation of business benefits when implementing mandatory software in an IT department: a case study in a South African financial services organisation .” 2010. Thesis, University of the Western Cape. Accessed March 28, 2020. http://hdl.handle.net/11394/3479.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

MLA Handbook (7th Edition):

Fazlyn, Petersen. “The realisation of business benefits when implementing mandatory software in an IT department: a case study in a South African financial services organisation .” 2010. Web. 28 Mar 2020.

Vancouver:

Fazlyn P. The realisation of business benefits when implementing mandatory software in an IT department: a case study in a South African financial services organisation . [Internet] [Thesis]. University of the Western Cape; 2010. [cited 2020 Mar 28]. Available from: http://hdl.handle.net/11394/3479.

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

Council of Science Editors:

Fazlyn P. The realisation of business benefits when implementing mandatory software in an IT department: a case study in a South African financial services organisation . [Thesis]. University of the Western Cape; 2010. Available from: http://hdl.handle.net/11394/3479

Note: this citation may be lacking information needed for this citation format:
Not specified: Masters Thesis or Doctoral Dissertation

.